Netgear RNNVR01L-1000S, RNNVR02L-1000S, RNNVR04L-1000S Owner's Manual
ReadyNAS Surveillance
Add-on Manual
Firmware:
RAIDiator 4.2.17 or later
ReadyNAS OS 6.0.4 or later
May 2013
202-11009-02
350 East Plumeria Drive
San Jose, CA 95134
USA
ReadyNAS Surveillance Add-on
Support
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at
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NETGEAR recommends registering your product through the NETGEAR website. For product updates and web
support, visit
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Phone (Other Countries): Check the list of phone numbers at
http://support.netgear.com/general/contact/default.aspx.
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NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of
NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change
without notice. © 2012 All rights reserved.
2
Contents
Chapter 1 Getting Started
Chapter 2 Camera Setup
About ReadyNAS Surveillance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Compatible Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Surveillance Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Install Surveillance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Make Sure That You Have the Licenses You Need. . . . . . . . . . . . . . . . . . .8
Log In to ReadyNAS Surveillance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
ReadyNAS Surveillance Toolkit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
ReadyNAS Surveillance Mobile App . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Add Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
View or Change Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
View or Change Camera Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Specify Lens Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Set Up a Second Video Stream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
View Camera Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Chapter 3 Recordings & Events
Set the Recording Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Set Up Events and Actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Set Up Camera Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
System Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Recording Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Copy a Scheduled Event to Another Day. . . . . . . . . . . . . . . . . . . . . . . .27
Add Event Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
I/O Boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Email Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
SMTP Server Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Chapter 4 Management
Activate a License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Transfer Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Remove the ReadyNAS Surveillance Add-on . . . . . . . . . . . . . . . . . . . . . .36
Manage Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
View Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Manage the Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
3
ReadyNAS Surveillance Add-on
Save and Load Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Set Up a Backup Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Set Up a Backup Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Backup System Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Set Up a Backup Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Use Windows Explorer to Back Up Video Data . . . . . . . . . . . . . . . . . . .45
Delete Recorded Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
CMS Service Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Chapter 5 Live View
Access Live View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Remote Live Viewer Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Surveillance Mobile App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Live View Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Apply a Privacy Mask. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Live View Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
General Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Set Up the Stream Profile for Each Camera. . . . . . . . . . . . . . . . . . . . . .55
Customize the On-screen Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Set the Monitor Display for Auto Scan . . . . . . . . . . . . . . . . . . . . . . . . . .57
Set Up Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Set Up Joystick Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Set Up Live View Sound for an Event . . . . . . . . . . . . . . . . . . . . . . . . . .60
E-Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Set Up an E-map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Chapter 6 Search and Playback
Access Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Search Recorded Video. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Playback Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Playback Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Intelligent Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Post Processing Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Save a Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Save an Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Print an Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Back Up Recorded Video. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
4
1. Getting Started
This chapter covers the following topics:
• About ReadyNAS Surveillance
• Requirements
• Make Sure That You Have the Licenses You Need
• Install Surveillance
• Log In to ReadyNAS Surveillance
• ReadyNAS Surveillance Toolkit
• ReadyNAS Surveillance Mobile App
You can also visit the ReadyNAS Photos II Community Support Forum (at
www.readynas.com/forum/viewforum.php?f=145).
1
5
ReadyNAS Surveillance Add-on
About ReadyNAS Surveillance
The ReadyNAS Surveillance Add-on puts network video recorder (NVR) software onto the
same ReadyNAS storage system that you can use to store your video data. You use
Surveillance to manage your IP cameras, stream video, and store video data. The following
illustration shows a small network that uses two IP cameras with a single ReadyNAS system.
Access
Surveillance
from your PC
IP cameras
Figure 1. Network with ReadyNAS Surveillance and two IP cameras
ReadyNAS
system with
NVR software
Router
Mobile devices
use Live View
for streaming
video
Use the
NETGEAR NVR
toolkit on your
laptop
You can use a free trial version of ReadyNAS Surveillance for 30 days. After that, you need
one or more licenses to run the software. Before you install ReadyNAS Surveillance, you
must install your ReadyNAS storage system and set it up as described in your ReadyNAS
installation guide and user manual.
You can work with ReadyNAS Surveillance in several ways:
• Surveillance Add-on.
The main software that you install through FrontView. It loads the
NVR software onto your ReadyNAS storage system, and allows you to use your Internet
browser to specify settings for your system, to use Live View, and to use Playback.
• ReadyNAS Surveillance toolkit.
A group of Windows-based applications that let you
use Live View and Playback, and manage some settings such as those for backing up
video data without using FrontView.
• Live V
iew for mobile devices. Use this app to view streaming video on your phone or
mobile device.
Getting Started
6
ReadyNAS Surveillance Add-on
Compatible Products
• ReadyNAS Surveillance is compatible with ReadyNAS Ultra, Pro, and rack-mount
products using firmware 4.2.x or ReadyNAS 100, 300, 500 series devices using firmware
6.x.
• ReadyNAS Surveillance is compatible with major IP camera vendors including
ACTi, Arecont, IQinVision, Mobotix, Panasonic, Sony, Vivotek, and many other brands.
For a complete list visit
http://www.netgear.com/business/products/storage/ReadyNAS-surveillance/.
Axis,
Surveillance Home
The ReadyNAS 100 series supports the Surveillance Home application. The following table
shows the features for both the standard and home versions.
Feature ReadyNAS Surveillance ReadyNAS Surveillance
Home
Camera input/output Yes No
Scheduled recording Yes No
Motion detection based recording Yes No
30-day free trial license supporting 16
cameras
Camera licenses included None 1
Yes No
Requirements
To use Surveillance with a compatible ReadyNAS unit and cameras, you need the following:
• RAIDiator firmware version 4.2.17+ or ReadyNAS OS 6.0.4+
• Licenses based on the number of cameras that you are using (a free 30-day trial license
comes with the Surveillance
• Some features require Microsoft Internet Explorer 8+
• Microsoft V
are prompted to download and install during the ReadyNAS Surveillance installation.
isual C++ 2005 SP1 Redistributable package (vcredist_x86.exe), which you
Add-on)
Getting Started
7
ReadyNAS Surveillance Add-on
Install Surveillance
On Windows Server 2008, the ReadyNAS Surveillance Toolkit needs to be installed before
the Add-on. See
ReadyNAS Surveillance Add-on, you can purchase a license or use the free 30-day trial
version.
To install Surveillance on RAIDiator 4.2.x based devices:
1. Make sure that your ReadyNAS storage unit is installed and working on your network.
2. Use the RAIDar discovery tool to display the FrontView screen for your ReadyNAS storage
system.
3. In FrontView, from the main menu, select Add-ons > Installed.
4. Click Surveillance Add-on.
The software is installed and a message displays notifying you that you have a free
30-day trial license.
ReadyNAS Surveillance Toolkit on page 9. When you download the
To install Surveillance on ReadyNAS OS 6.x based devices:
1. Make sure that your ReadyNAS storage unit is installed and working on your network
with an Internet connection.
2. Access the local admin page for the ReadyNAS device.
You can use ReadyCLOUD, the local IP address, or RAIDar.
3. Select Apps > Installed.
4. Turn on the Surveillance app.
5. Wait a few minutes while the application accesses the Internet configures itself.
6. Click the Launch button to start the application.
Make Sure That You Have the Licenses You Need
Y ou need a license for each ReadyNAS storage system that will use the Surveillance Add-on.
To buy a license, contact your local reseller or e-commerce site. When you purchase a
license, you need to activate it. See
You can transfer an active license from one ReadyNAS unit to another, but you cannot
duplicate a single license for use on multiple ReadyNAS units. See
page 35.
Activate a License on page 33.
Transfer Licenses on
Log In to ReadyNAS Surveillance
To log in:
1. In FrontView, from the main menu, select Add ons > Installed.
2. Click the Manage ReadyNAS Surveillance button.
Getting Started
8
ReadyNAS Surveillance Add-on
You are prompted to log in:
3. (Optional) To change the language, select a language from the drop-down list.
4. In the user name field, type admin.
5. In the password field, type netgear1.
The Surveillance screen displays. The main menu is in the upper right corner:
• Settings. Set up Surveillance to work with your cameras and specify recording
events and associated actions such as email notifications.
• Live V
• Playback. V
iew. View live streaming video.
iew recorded video.
ReadyNAS Surveillance Toolkit
The toolkit is a Windows-based group of applications that you can use to work with
ReadyNAS Surveillance without using the FrontView application for your ReadyNAS storage
system. This toolkit is especially useful if your computer or mobile device is not on the same
local area network (LAN) as the ReadyNAS storage unit.
Note: On Windows Server 2008, the ReadyNAS Surveillance Toolkit
needs to be installed before the Add-on.
The toolkit includes the following:
• Backup System
• Of
fline License Tool
• Playback System
• Remote Live V
• V
erification Tool
iewer
Getting Started
9
ReadyNAS Surveillance Add-on
To install the ReadyNAS Surveillance Toolkit:
1. Download the toolkit from the ReadyNAS download website at:
www.readynas.com/surveillance.
2. Unzip the file and double-click the setup.exe file.
3. When prompted, select a setup language, or leave English selected.
4. Click Next and follow the wizard steps to accept the license agreement for the ReadyNAS
Surveillance
Toolkit, and to enter your user name and company.
You are prompted to select a complete or custom installation:
5. Select a radio button and click Next.
You are prompted to install Visual C++ 2005 Runtime Libraries, which you need to use
the ReadyNAS Surveillance
Toolkit.
6. Click Yes and then accept the license agreement.
Getting Started
10
ReadyNAS Surveillance Add-on
The following screen displays:
7. Select a radio button and click Finish.
After your computer restarts, the toolkit is available on the Windows Start menu.
To uninstall the toolkit:
1. On the Windows Start menu, select All Programs > ReadyNAS Surveillance >
Uninstall ReadyNAS Surveillance.
2. Select the Remove radio button and click Next.
3. Follow the wizard prompts to uninstall the software.
Getting Started
11
ReadyNAS Surveillance Add-on
ReadyNAS Surveillance Mobile App
Y ou can use the ReadyNAS Surveillance mobile app to view live video and take snapshots of
it on your iPhone, iPad, or Android phone.
To set up the app:
1. Download and install the ReadyNAS Surveillance app from the
Google Play Store.
2. T
ap the Surveillance icon to launch the app.
3. In the My Sites screen, tap + to add a server
.
The server settings screen displays:
XXX.XXX
Apple App Store or
4. Specify the location of the server (ReadyNAS system) to access that has the video that you
want to view.
• Server Name.
• Server Address.
Type a meaningful name for this ReadyNAS system.
The external IP address of the router on the LAN that has the
ReadyNAS system. You can use a tool like What Is My IP to identify the router’s
external IP address.
• Server Port.
The default port for Surveillance Live View is 5150. You must set up port
forwarding in the router at the IP address you just specified. (You must log in to your
router to set up the port forwarding.)
• User name. T
ype admin (lowercase), which is the user name to access ReadyNAS
Surveillance.
Getting Started
12
• Password. Enter the password that you set up for the admin user name. The default
is netgear1, but NETGEAR recommends that you change it to a more secure
password.
5. T
ap Save to save your settings.
This server is added to the My Sites screen.
To use the app:
1. T
ap the server.
The video displays:
ReadyNAS Surveillance Add-on
2. (Optional) You can use the icons at the bottom of the screen to adjust the viewing grid.
Getting Started
13
2. Camera Setup
This chapter covers the following topics:
• Add Cameras
• View or Change Camera Settings
• View or Change Camera Parameters
• Specify Lens Settings
• Set Up a Second Video Stream
• View Camera Status
2
14
ReadyNAS Surveillance Add-on
Add Cameras
You can search for cameras on the network and add them, or you can add them manually.
You can either search for UPnP cameras, or use the camera search tool. Before searching,
UPnP cameras, make sure that the cameras support UPnP.
To search for and add cameras:
1. Select IP Camera > Camera Settings > Camera Search.
2. Click the Search button.
The screen expands and lists all the currently available cameras. The inserted cameras
are shown in blue.
3. Click the + icon to add a camera to your camera list.
The Camera Settings screen displays.
4. Type the camera name, user name, and password.
Assign each camera to a different video channel. After the trial period, a license key is
needed for each channel.
For better compatibility between the camera and the ReadyNAS system, make sure that
the privilege of camera credential is admin level.
5. Click the Add button.
Camera Setup
15
ReadyNAS Surveillance Add-on
The updated camera list displays.
To manually add a camera:
1. Select IP Camera > Camera Settings.
The number of rows in
the Camera list depends
on your license.
2. Click the next available row in the Camera List and enter the camera’s information.
• Camera name. Name of the camera.
• Address. IP address.
• Port. T
ransmission port.
• Administrator Name. Login user name.
• Password. Login password.
3. T
o save time, you can click Auto Detection to automatically detect the channel, protocol,
vendor, and model. If you prefer, you can enter this information manually:
• Camera Channel.
The assigned channel number for each camera source.
• Protocol. Data transmission protocol.
• V
endor. Camera vendor name.
• Model. Camera model name.
For better compatibility between camera and system, make sure that the privilege of
camera credential is admin level.
4. Click the Save button.
Note: You can use the Reset button to return to the latest saved settings of
the selected camera. The Clear button returns all the settings to their
default values.
Camera Setup
16
ReadyNAS Surveillance Add-on
View or Change Camera Settings
To view or change camera settings:
1. Select IP Camera > Camera Settings.
The Camera Settings tab is selected.
2. If you want to change the settings, click a camera to select it.
3. Modify the information for this camera.
• Camera Name.
• Address.
• Port.
• Administrator Name. Login user name.
• Password. Login password.
4. Enter channel, protocol, vendor
To save time, you can click Auto Detection to automatically detect the channel, protocol,
vendor
• Video Channel. The camera number of the video feed.
• Protocol. Data transmission protocol.
• V
• Model. Camera model name.
5. Click the Save button.
You can use this method to replace a camera if needed.
The transmission port.
, and model. If you prefer, you can enter this information manually:
endor. Camera vendor name.
The name of the camera.
The IP address.
, and model details.
Camera Setup
17
ReadyNAS Surveillance Add-on
View or Change Camera Parameters
You can view and change details about each camera.
To view or change camera parameters:
1. Select IP Camera > Camera Parameters.
The Camera Parameters tab displays.
2. In the Camera List, click the camera that you want to modify
3. Modify the information for this camera.
• Camera Name. Name of the camera.
• V
ideo Format. Select the format that this camera supports.
• Frame Rate. Select the frame rate of the camera.
• Resolution. Select the resolution of the camera.
• Quality. Select the image quality of the camera.
4. Click the Save button.
.
Camera Setup
18
ReadyNAS Surveillance Add-on
Specify Lens Settings
You can specify whether each camera uses an ImmerVision lens and its position.
To specify lens settings:
1. Select IP Camera > Camera Parameters > Lens Settings.
2. In the Camera List, click the camera that you want to modify.
3. Modify the information for the camera.
• Camera Name. Name of the camera.
• ImmerV
button.
• Camera Position. Select the position of the camera as wall, ceiling, or ground.
4. Click the Save button.
Note: If you enable the lens and it is not installed correctly or not installed
ision Lens. If an ImmerVision lens is installed, select the Enable radio
at all, a warning message displays if someone tries to operate the
lens on the Live View screen.
Camera Setup
19
ReadyNAS Surveillance Add-on
Set Up a Second Video Stream
You can set up two streams. The main video stream can be viewed from a computer on the
network, or at a remote location with an Internet connection that has the bandwidth to support
the flow of information. The settings for the main stream are shown in the Camera
Parameters screen. See View or Change Camera Parameters on page 18.
The second stream uses a lower frames per second (FPS) live stream display, and is meant
to be viewed from smartphones or mobile devices.
To set up a second stream:
1. Select IP Camera > Camera Parameters > Second Stream Settings.
2. Adjust the following settings as needed:
• Stream Profile.
access this camera, select Enable.
• Low Profile.
view.
• Minimum Profile.
multiview.
3. Click Save.
The default status is Disabled. If you want to allow a mobile client to
The stream profile, under 300 kbps, is designed for mobile client single
The stream profile, under 100 kbps, is designed for mobile client
Camera Setup
20
ReadyNAS Surveillance Add-on
View Camera Status
To view the camera status, select IP Camera > Camera Status.
The following information displays:
• Connection Status.
button to change the connection status.
• Rec. Status.
• Frame Rate.
• Bit Rate.
• Estimated Remaining Recording T
dynamic total bit rate.
If the value in the total for the Bit Rate column is red, it means that the system load is too
heavy.
The recording schedule of this camera.
The frame rate of this camera.
The transmission bit rate of this camera.
The status of the connection. Click the Connect or Disconnect
ime. The current free capacity divided by the
Camera Setup
21
3. Recordings & Events
This chapter covers the following topics:
• Set the Recording Mode
• Set Up Events and Actions
• Recording Schedule
• I/O Boxes
• Email Setup
3
22
ReadyNAS Surveillance Add-on
Set the Recording Mode
The recording mode determines when each camera records video.
To set the recording mode:
1. Select Recording & Event > Recording Settings > Recording Mode.
2. Select the recording mode that you want to use.
• No Recording. Do not record video.
• Record by Schedule. Record video based on a schedule.
• Always Record.
you select Always Record, the selected cameras start to record immediately.
• Automatic Recycle. Select the Enable check box if you want to recycle disk space
automatically when the disk is full.
• Keep V
ideo. Set a period during which the recorded video clips are retained.
Automatically record video continuously on the selected cameras. If
If both the Automatic Recycle check box and the Keep V ideo check box are selected, the
Automatic Recycle setting overrides the Keep V
gets full, newer video content is written on top of older content, which erases the older
content.
3. Click Save.
ideo setting. In other words, if your disk
Recordings & Events
23
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