Netgear ReadyNAS Remote Troubleshooting

ReadyNAS Remote Troubleshooting Guide

NETGEAR

June 2010

Symptom: I cannot see any shares from my PC

This symptom can be caused by a variety of reasons. To diagnose the problem, please
make sure your are on a PC that is on the same LAN as the ReadyNAS and follow
these steps:

1. From the PC, open a Windows File Explorer or IE and in the address line type:

\\192.168.x.x where 192.168.x.x is the local IP address of the ReadyNAS. If no

shares are present then you need to go to FrontView and create a shared folder
with CIFs access. If shares are present, go to step 2.

2. Log into FrontView and go to the Installed Add-ons page.

3. Check the version of ReadyNAS Remote. If not running the latest, please update
the addon. The latest add-ons can be found at

https://remote.readynas.com/download.html; if the latest is running, go to step 4.

4. If the latest version is installed, check that ReadyNAS Remote is running. You
can check this by viewing the LED indicator graphic in the upper right corner. If it
is green then it is running, go to step 5.

5. If it is running, press the Manage ReadyNAS Remote button to launch the
ReadyNAS Remote management page. If you receive the following message:

This indicates that the ReadyNAS Remote add-on could not connect over the
internet to the ReadyNAS Remote servers; this could be caused by improper
network setting or if the ReadyNAS is behind and HTTP proxy, go to step 6. If
you do not receive this message, go to step 8.

6. If you are sure you are not behind an HTTP proxy, then there must be a problem
with your network setting. If you are using DHCP and that DHCP server is used
for other devices on the LAN that are working properly, then SSH access to the
ReadyNAS is required to further troubleshoot the issue. If you are using a static
IP, you can try changing to DHCP to see if that resolves the issue otherwise
review your network settings. Please check that your IP address, subnet mask
and Default gateway and make sure they are on the same subnet. Next, check
your DNS server address. If you are not sure of your DNS server, it is safest to
set it to the address of your Default gateway. One way to check your DNS server
is go open a DOS Window on a PC that is on the same LAN and type ‘ipconfig
/all’ and in the output you will see the address if the DNS server being used by
the PC. If the issue is still not resolved, then SSH access to the ReadyNAS is