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TC-30
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Copyright
Copyright©2013 N
The information co
without prior writte
tComm Wireless Li
tained herein is pro
consent of NetCom
ited. All rights reser
rietary to NetComm
Wireless Limited.
ed.
Wireless Limited. N
part of this docum
nt may be translate
, transcribed, repro
uced, in any form, o
r by any means
Please
Save Our Env
When this equipme
The cardboard box
dispose of this ele
municipal governm
Please be responsi
This manual c
NetComm NTC-30
NetComm NTC-30
NetComm NTC-30
1.0 - Initial docu
ote: This document
ironment
nt has reached the
, the plastic contain
tronic equipment al
ent.
ble and protect our
overs the follo
0-01
0-02
0-03
ent release
is subject to change
nd of its useful life, i
d in the packaging,
ng with your househ
nvironment.
ing products:
without notice.
must be taken to a
and the parts that m
old waste. You may
DOCUMEN
ecycling centre and
ke up this device c
be subject to penalti
VERSION
processed separat
n be recycled in ac
s or sanctions und
ly from domestic wa
ordance with regio
r the law. Instead, a
ste.
ally established reg
k for disposal instru
lations. Never
tions from your
DATE
26/04/2013
1.1 - Updated la
1.2 - Added Net
out of Hardware Ins
omm Wireless Ope
tallation and Establi
AT Custom Applica
hing a Mobile broad
ion section based o
band connection se
software version 1.
tions. Updated des
0.13
riptions of interface
.
24/06/2013
12/09/2013
NTC
3000 Series – M2M S
2
erial Modem
www.netcommwirele
s.com
NTC-3000 Series
1.3 – Corrected RJ-45 to DB9 Serial/Power Adapter Cable diagram 27/11/2013
Table1‐DocumentRevisionHistory
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
3
Table of Contents
Overview ............................................................................................................................................. 5
Safety and Product Care ........................................................................................................................... 6
Product Introduction ............................................................................................................................... 7
Physical Dimensions and Indicators ............................................................................................................. 8
LED Indicators ........................................................................................................................................................................................................................................................................... 8
Physical Dimensions .................................................................................................................................................................................................................................................................. 8
Interfaces ............................................................................................................................................ 9
Hardware Installation ............................................................................................................................ 10
Inserting the SIM card ............................................................................................................................................................................................................................................................. 10
Mounting the device ................................................................................................................................................................................................................................................................ 11
Connecting the Data / Power cables ...................................................................................................................................................................................................................................... 13
Establishing a Mobile broadband connection ................................................................................................. 18
Using the Mini USB port .......................................................................................................................................................................................................................................................... 18
Using the RJ-45 connector ...................................................................................................................................................................................................................................................... 20
Communicating with an NTC-3000 Series Modem ........................................................................................... 27
Dumb Terminal ........................................................................................................................................................................................................................................................................ 27
Open AT Application Framework ............................................................................................................................................................................................................................................ 29
NetComm Wireless Open AT Custom Application ............................................................................................ 30
Command List ......................................................................................................................................................................................................................................................................... 30
General Operation ................................................................................................................................................................................................................................................................... 43
Technical Data .................................................................................................................................... 48
Mini USB Connector ................................................................................................................................................................................................................................................................ 48
RJ-45 Connector ...................................................................................................................................................................................................................................................................... 49
RJ-45 to DB9 Serial/Power Adapter Cable ............................................................................................................................................................................................................................. 49
Electrical Specifications .......................................................................................................................................................................................................................................................... 50
Environmental Specifications / Tolerances ............................................................................................................................................................................................................................. 50
Product Service and Support .................................................................................................................... 51
Troubleshooting ....................................................................................................................................................................................................................................................................... 51
Web Based Product References ............................................................................................................................................................................................................................................. 52
FAQs ........................................................................................................................................................................................................................................................................................ 52
Appendix A: Tables ............................................................................................................................... 53
Legal and Regulatory ............................................................................................................................. 54
NTC 3000 Series – M2M Serial Modem
4
www.netcommwireless.com
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-3000 Serie
Ove
Introducti
This document det
Target U
This document is e
understanding of s
Prerequis
A computer with a
configuration has b
Notation
The following symb
view
n
ils the process of c
ers
pected to be utilise
rial based technolo
ites
erminal emulation p
een completed.
ols are used in this
nfiguring the NTC-3
by system integrat
ies such as dialup
ogram (such as Hy
anual:
00 Series device vi
rs or experienced h
odems, AT comma
erTerminal), a serial
a terminal emulatio
ardware installers w
ds and legacy data
port, an appropriate
program (such as
o are comfortable
collection devices.
power supply and a
yperTerminal) as w
ith all aspects of IP
device to connect t
ell as mounting and
ased networking an
the NTC-3000 Seri
eployment advice.
d possess an
s modem after
The following note
The following note
The following note
equires attention
rovides a warning
rovides relevant inf
rmation.
www
.netcommwireless.com
NTC 30
0 Series – M2M Serial
Modem
5
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Safe
The NTC-3000 seri
With reference to t
WARNING:
Disconnect the po
Transport
When transporting
In the
y an
s offers a hardened
e unpacking, install
Installation, configur
o not use or install
o not use or install
perating temperatu
rrange any cables i
nsure that the volta
se only a clean, dr
er line from the devi
and Han
he NTC-3000 Serie
event the product n
Pro
industrial enclosure
tion, use and maint
tion and disassemb
his product near wa
his product in extre
e range (-40°C to 8
n a manner such th
e and rated curren
cloth to wipe the d
ce before servicing.
ling
, it is recommended
eds to be returned,
uct
making it suitable fo
nance of your electr
ly should be perfor
er to avoid fire or sh
ely hot or cold area
°C).
t they are not likely t
of the power source
vice. Never apply c
to return the produc
nsure it is securely
are
r a variety of remote
onic device, the foll
ed by trained perso
ock hazard. Avoid e
s. Ensure that the d
be stepped on or
match the requirem
emical cleaners on
to the original pack
packaged with appr
deployment location
wing basic guidelin
nel only.
posing the equipm
vice is installed in a
ave items placed o
ents of the device.
he device.
ging. This ensures
priate padding to p
.
s are recommended
nt to rain or damp a
area where the tem
them.
o not connect the d
he product will not
event damage durin
:
eas.
perature is within th
vice to an inapprop
e damaged.
g courier transport.
supported
iate power source.
NTC
3000 Series – M2M S
6
erial Modem
www.netcommwirele
s.com
Product Introduction
Product Overview
Small-sized and rugged industrial-grade 3G modem for wireless data communication
Provides reliable RS232 serial data connectivity for various M2M applications
Supports standard AT command set
Supports various networks and service types UMTS/HSDPA/HSUPA & GSM/GPRS/EDGE
Embedded Internet and security protocol stacks
Wide input voltage range 5-36V DC suitable for diverse environments and applications
RS232 serial data connection and power input via RJ45 port
USB 2.0 port for communicating (e.g. Dial-up networking from Windows PC and Mac)
Supports Open AT and AirVantage
DIN rail and wall mount option with removable mounting bracket
SIM card reader with locking tray
Wide operating temperature range -40 to 85°C
NTC-3000 Series
Package Contents
The NTC-3000 series package consists of:
NTC-3000 Series Modem
Quick Start Guide
The following items are available as optional accessories:
External antenna
DB9 serial/power adapter cable
Mounting bracket
If any of these items are missing or damaged, please contact NetComm Support immediately by visiting the NetComm Support website at: http://support.netcommwireless.com/ .
Product Features
The NTC-3000 Series is a reliable solution for cost effective deployment in any data telemetry environment. Designed for reliable performance and universal installation it provides 3G
data connectivity for M2M applications enabling remote monitoring, control, management and reporting of industrial and commercial equipment.
The small and rugged form factor is ideal for applications such as metering, rail, road signs, security, transport and vending machines. It can also be used in SCADA (Supervisory
Control and Data Acquisition) scenarios to monitor, control or collect data from remote devices such as farm machinery, water monitoring devices and wind farms.
A serial connection on one end and a 3G connection on the other allows the devices to simply take the serial data and send it over 3G. When connecting through the RJ-45 port to the
serial port of your device, the broadband connection can be established using AT commands in a terminal emulator or through the use of a Windows Dial Up Networking profile. The
modem also comes equipped with a Mini USB port where a connection can be established through either a virtual COM port or Sierra Wireless’s AirCard Watcher application.
The lockable SIM tray along with the rugged nature of the device means you can be assured that your device is working reliably, regardless of the physical location.
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
7
Physical Dimensions and Indicators
LED Indicators
The NTC-3000 Series uses two LEDs to display the current system and connection status.
LED INDICATOR COLOUR DEFINITION
Power
3G
Off The Power is off.
Red The Power is on and the NTC-3000 is operating normally.
Off The NTC-3000 is not connected to a 3G network.
Slow flashing green The NTC-3000 is attempting to connect to a 3G network.
Quick flashing green Data is moving across the 3G connection.
Table2‐LEDIndicators
Physical Dimensions
The following page lists the physical dimensions of the NTC-3000 Series as well as the physical dimensions of the mounting bracket which can be used to attach the NTC-3000 Series
to a Type-O DIN Rail or to provide a wall / ceiling mount.
Figure1‐NTC‐3000SeriesDimensions Figure2‐NTC‐3000SeriesMountingBracket
NTC-3000 SERIES
Length 74 mm
Width 24 mm
Height 57 mm
Weight
84g
(w/o mounting bracket and antenna)
Table3‐DeviceDimensions Table4‐MountingBracketDimensions
MOUNTING BRACKET
Length 80 mm
Width 45 mm
Height 5 mm
Weight
10g
(w/o NTC-3000 attached)
NTC 3000 Series – M2M Serial Modem
8
www.netcommwireless.com
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-3000 Serie
Inter
The following interf
Note:
http:/
aces
ces are available o
RJ-45 (RS-232
Mini USB
The driver required
support.netcommwi
the NTC-3000 Seri
INTERFACE
B-9 adapter / Power)
for the mini USB virt
reless.com/product/
s:
al COM port and Ai
2m/ntc-3000
Provides a serial interf
and dial-up networking
DB-9 adapter / power
information.
Provides a serial interf
networking. Requires t
modem may be power
Tab
le5‐IntegratedD
Card Watcher appli
FUNCT
ce via a standard Windo
. The serial modem may al
able. Refer to the Technic
ce via a virtual COM port
at the SWI driver and 3G
d from the Mini USB port.
vices
ation are available f
ON
s modem for AT comman
so be powered from this i
l Data section of this man
or AT command communi
atcher application are in
om the NTC-3000 S
communication
terface using the
ual for more
cation and dial-up
talled. The serial
eries Product Suppo
rt page at:
www
.netcommwireless.com
NTC 30
0 Series – M2M Serial
Modem
9
Hardware Installation
Inserting the SIM card
Please ensure that the NTC-3000 is not connected to the power cable before proceeding.
1. Push the small yellow button besides the SIM card holder.
Figure3–AccessingtheNTC‐3000SIMCardSlot
2. Insert the SIM card into the holder with the golden SIM conductor pins facing up.
Figure4‐InsertingaSIMCardintotheNTC‐3000SIMCardHolder
NTC 3000 Series – M2M Serial Modem
10
www.netcommwireless.com
3. Insert the loaded SIM card holder with the SIM conductor pins facing down into the NTC-3000.
NTC-3000 Series
Figure5–FaceDownInsertionoftheSIMCardandSIMCardHolder
Mounting the device
The NTC-3000 series modem can be mounted on the wall or a DIN rail by using the mounting bracket. The mounting bracket is made from polyamide, which is a flexible material.
Mounting the NTC-3000 series modem is as simple as bending the mounting bracket to snap into place on the Type-O (Top Hat) DIN rail. This holds the NTC-3000 series modem in
place securely.
Alternatively, the mounting bracket can be screwed onto a wall to provide a permanent fixture.
DIN rail mounting
The NTC-3000 Series mounting bracket has been designed to fit a TS 35 Type-O DIN rail with a 25mm core.
1. Bend / Flex the mounting bracket at the bend line so that the ridges are able to ‘hold’ onto the DIN rail edges as per the diagram above. You also have the option of securing
the mounting bracket further by screwing it into place on the rail.
www.netcommwireless.com
Figure6‐NTC‐3000‐MountingBracket‐DINRail
NTC 3000 Series – M2M Serial Modem
11
2. Once the bracket is attached to the DIN rail, slide the NTC-3000 Series modem into the mounting bracket to securely fix it in place.
Figure7‐SecuringtheNTC‐3000MountingBrackettotheDINRail
Wall Mounting
1. Select a position on the wall where you would like to mount the NTC-3000 Series modem. Attach the mounting bracket to the chosen wall or ceiling by using the 4 screw holes
(screws not included).
2. Once the bracket is attached to the DIN rail, slide the NTC-3000 Series modem into the mounting bracket to securely fix it in place.
NTC 3000 Series – M2M Serial Modem
12
www.netcommwireless.com
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-3000 Serie
Connecti
There are two meth
Connecting vi
g the Dat
ods of connecting th
ia RJ-45 connector
ia USB 2.0 port usi
RJ-45 connec
/ Power
e NTC-3000 to your
using a DB9 serial/
g a Mini USB cable
or
ables
omputer:
ower adapter cable
1. Connect the
2. Plug the opti
NTC-3000.
3. Connect a c
Please n
the mini-
optional antenna to
onal RS-232 data/p
mpatible power ad
ote: It is not possibl
USB cable.
Figure
he SMA connector
wer cable into the R
pter to the DC pow
to use the mini-US
8‐Connectingthe
f the NTC-3000.
-45 socket of the N
r jack (2.1mm barrel
and Serial connecti
RJ‐45Ethernet/P
C-3000 and then pl
) of the RS-232 data
on concurrently. Ma
werCabletotheN
g the serial port () e
power cable and th
e sure any open co
‐3000
nd into the COM por
n plug the power a
nection on the Seria
t of the device that
apter into a power
l port is disabled be
ill connect to the
utlet.
ore connecting via
www
.netcommwireless.com
NTC 30
0 Series – M2M Serial
Modem
13
NTC 3000 Series – M2M Serial Modem
14
www.netcommwireless.com
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-3000 Serie
Connecting vi
The mini USB conn
(such as HyperTer
Watcher applicatio
NetComm Wireless
website at http://w
The following proc
Note:
1. Open “My C
2. Double-clic
installation.
Mini USB port
ection enables com
inal). To configure
can also be used t
Support website at
w.sierrawireless.co
dure demonstrates
o not connect the
mputer” and navig
on the Watcher_Ge
unication from a Wi
he internet connecti
establish the broa
ttp://support.netco
/support.aspx.
ow to install the Air
TC-3000 Series Rou
te to the folder whe
eric.msi file to open
dows computer via
n settings of the rou
band connection an
mwireless.com/pro
ard Watcher applic
er to the computer
e you saved the Air
the installation wiza
a virtual COM port.
ter, the AirCard Wat
d includes the drive
uct/m2m/ntc-3000.
tion on Windows X
ntil the AirCard Wat
ard Watcher applic
d. The AirCard Wat
he NTC-3000 Serie
her application mus
necessary to install
r for the most up to
:
her application has
tion.
her Installation Wel
modem can then b
be installed on you
he modem on your
ate version of the s
been installed.
ome screen is displ
configured via a te
r computer. The Sier
omputer. It can be
ftware, please visit t
yed. Click Next > to
minal emulator
a Wireless AirCard
ownloaded from th
e Sierra Wireless
begin the
3. The End Us
location that
r License Agreeme
the application is in
t is displayed. If you
talled to, click the C
Figure10‐
Fi
ure9‐AIrCardWa
agree with the term
ange button and c
rCardWatcherIns
cherInstallShield
of the agreement s
oose the location to
allShieldWizardE
izardWelcomeSc
lect “I accept the te
install the applicatio
d‐UserLicenseAgr
een
rms in the license a
. Click Next > to co
ementScreen
reement”. If you wa
tinue.
t to change the
www
.netcommwireless.com
NTC 30
0 Series – M2M Serial
Modem
15
e
w
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4. The installati
Verifying succ
To verify the driver
1. Click on the
2. Double click
3. Click on the
4. The Device
and you ma
on wizard will proce
ssful installati
as successfully ins
Start button and nav
on the System Cont
Hardware tab and th
ist displays the follo
wish to use this po
d to install the soft
Figu
n of the driver
alled, check in the
igate to the Control
rol Panel item.
en click the Device
wing COM ports. Ta
t to communicate wi
are and when it has
re11‐AIrCardWa
evice Manager for
anel option.
anager button.
e note of the COM
h the modem via a t
finished, the InstallS
cherInstallShield
xtra COM ports. To
ort number of the Si
rminal emulator. In
ield Wizard Compl
izardCompleted
heck the Device M
erra Wireless AT Co
his example, it is C
ted screen is displa
creen
nager, perform the f
mand Port as this
M11.
ed. Click Finish to c
llowing steps:
ill vary depending o
lose the wizard.
n your environment
If the Sierra Wirele
http://support.netco
s COM ports are no
mmwireless.com/
Figur
listed, please reboo
12‐NTC‐3000US
t your computer and
DriverInstallatio
attempt the installat
‐DeviceManager
on again. If this still
Details
ails, please contact
NetComm Wireless
echnical Support at
NTC
3000 Series – M2M S
16
erial Modem
www.netcommwirele
s.com
NTC-3000 Series
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
17
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Esta
Using the
The NTC-3000 Seri
1. Connect the
prompt you
2. When the PI
lishi
Mini USB
s Routers can use t
NTC-3000 to your c
or the PIN to unlock
is verified, the Air
g a
port
he Sierra Wireless Ai
mputer using a mini
it. Enter the PIN and
ard Watcher applic
obil
rCard Watcher appli
USB cable. The Air
click SEND.
Figure
tion will be displaye
e br
cation to establish a
ard Watcher applic
13‐SIMlockedPI
:
adb
internet connectio
tion should automa
Prompt
nd c
. To begin using the
ically start up and if
nne
NTC-3000 Series R
your SIM card is PI
tion
uter:
locked, it will
Figure14
3. In many cas
to access th
4. Click Profile
When you a
NTC
3000 Series – M2M S
18
s you will be able t
configuration optio
from the menu on t
e done click Apply.
erial Modem
click the Connect b
ns.
e left and then clic
utton to establish a
to add a new
AirCardWatcher
onnection immediat
rofile. Enter a Profil
ainScreen
ly if the software w
Name, Username
s able to determine
nd Password (if req
default APN. If not,
ired) and APN (Acc
click the icon
ss Point Name).
www.netcommwirele
s.com
NTC-3000 Series
Figure15‐AIrCardWatcherOptions‐AddNewProfileScreen
5. With the Profiles menu option selected, use the Default Profile drop down list on the right side of the screen to select the profile you created and click OK.
Figure16‐AIrCardWatcherOptions‐ProfilesOptions
6. Click Connect to connect to the mobile broadband network. When you are connected, the Connect button changes to a Disconnect button.
www.netcommwireless.com
Figure17‐AirCardWatcherApplication–Connected
NTC 3000 Series – M2M Serial Modem
19
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Using the
The NTC-3000 can
process using Win
1. Click Start a
2. Double click
RJ-45 co
be used to dial up t
ows XP, however si
d then Control Pan
Phone and Modem
nector
the internet and pr
ilar steps can be u
l.
Options.
vide networking usi
ed in other operatin
g a standard serial
systems.
odem driver. Exam
le screenshots are
shown below to de
onstrate this
3. On the Phon
4. Select Don’t
e and Modem Optio
detect my modem; I
s window, click Ad
will select it from a
Figure18‐Contr
list and then click N
Fi
ure19‐AddHard
olPanel‐Phonea
xt.
areWizard‐Don'
dModemOptions
DetectModemO
tion
NTC
3000 Series – M2M S
20
erial Modem
www.netcommwirele
s.com
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-3000 Serie
5. Wait a few
6. Select the p
oments until the list
rt that the NTC-300
s loaded, then sele
is connected to an
t Standard 33600 b
Fig
ure20‐AddHard
select Next. In the
s modem from the li
areWizard‐Stan
xample screenshot
t, and click Next.
ard33600kbpsMo
below, the NTC-300
em
is connected via th
e serial cable to por
COM1.
7. Wait a few
8. The modem
ensure that t
oments whilst Wind
must now be modifi
he new modem is s
ws installs the drive
Fig
d to add a special i
lected on the Phone
Figure21‐
and click Finish on
re22‐AddHard
itialisation string to
and Modem menu,
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www
.netcommwireless.com
NTC 30
0 Series – M2M Serial
Modem
21
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NTC
3000 Series – M2M S
22
erial Modem
www.netcommwireless.com
NTC-3000 Series
Figure25‐NetworkConnections‐NewConnection
12. The New Connection Wizard is displayed. Click Next > to begin.
Figure26‐NewConnectionWizardWelcomeScreen
13. Select Connect to the Internet and click Next >.
14. Select Setup my connection manually and click Next >.
www.netcommwireless.com
Figure27‐NewConnectionWizard‐Connecttotheinternet
NTC 3000 Series – M2M Serial Modem
23
Figure28‐NewConnectionWizard‐Setupmyconnectionmanually
15. Select Connect using a dial-up modem and click Next >.
Figure29‐NewConnectionWizard‐Connectusingadial‐upmodem
16. Enter a name for the ISP or connection and click Next >.
NTC 3000 Series – M2M Serial Modem
24
Figure30‐NewConnectionWizard‐ConnectionName
www.netcommwireless.com
17. In the Phone Number field, enter *99***1#
Click Next >.
NTC-3000 Series
Figure31‐NewConnectionWizard‐PhoneNumber
18. Select For my use only and click Next >.
Figure32‐NewConnectionWizard‐Myuseonly
19. If the service from your wireless service provider requires authentication, please enter a username/password into the relevant fields. Your service provider can provide this
information if they are required. Click Next >.
www.netcommwireless.com
Figure33‐NewConnectionWizard‐UsernameandPassword
NTC 3000 Series – M2M Serial Modem
25
20. Click Finish.
Figure34‐NewConnectionWizardCompleteScreen
21. When you click Finish, the connection window opens prompting you to establish a connection. Click Dial to begin using your NTC-3000 network connection.
NTC 3000 Series – M2M Serial Modem
26
Figure35‐ConnecttoDial‐upPrompt
www.netcommwireless.com
NTC-3000 Series
Communicating with an NTC-3000 Series
Modem
Dumb Terminal
Any terminal emulator can be used to facilitate communication with the NTC-3000 after the Virtual COM port has been installed using either the device’s serial port or the USB port.
Additionally, you can select to communicate with the modem using your computer’s serial port COM port. The example below demonstrates how to use HyperTerminal in Windows XP.
1. Click on the Start button and then navigate to the Accessories item and then Communications.
2. Click on the HyperTerminal item.
3. Enter a name for the connection profile (for example: NTC-3000) and click OK.
4. On the “Connect to” window, use the “Connect using” dropdown menu to select the virtual COM port (which was created by installing the AirCard Watcher) or the COM port to
which the modem is connected if using the DB9 serial/power adapter cable. See the Verifying successful installation of the driver section to determine the correct port number
of the virtual COM port.
Figure36‐NTC‐3000OperationSettings‐SelectCOMPort
5. On the COM port settings window that appears, in the Bits per second drop down menu, select 115200.
Figure37‐NTC‐3000OperationSettings‐BaudRateSelection
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
27
The terminal window display indicates that a connection is open to the NTC-3000 Series. This can be confirmed by entering the command at and receiving the response OK as
shown below:
NTC 3000 Series – M2M Serial Modem
28
www.netcommwireless.com
NTC-3000 Series
Using a terminal emulator such as HyperTerminal and the AT command Reference Guide, the NTC-3000 Series router can be configured to perform customised operations. Please
refer to the Supported AT Command Reference Guide available on the NetComm Wireless website at http://www.sierrawireless.com for more information on the functions available.
If you are unable to type at, check that you have selected the correct COM port for the NTC-3000. Alternatively, try to open a connection using a physical COM port with a DB9
serial/power adapter cable attached.
Open AT Application Framework
The NetComm Wireless NTC-3000 Series Routers support the Open AT Application Framework. The Open AT application framework consists of an M2M specific operating system,
libraries and development studio allowing the accelerated creation of embedded M2M applications and sharing of processing resources.
To begin developing M2M applications, download the Open AT Application Framework on the Sierra Wireless developer website at
http://developer.sierrawireless.com/OpenAT/download
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
29
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AT+PAD
Description: Speci
Usage 1:
Usage 2:
Help:
Options:
Example: To s
fies the NTC-3000 o
itch the NTC-3000 t
To set the o
AT+PAD
where ‘x’ is
To retrieve t
AT+PAD
AT+PAD
0
1
2
3
AT+PAD
ands for the NetCo
eration mode.
eration mode
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n option number.
e currently configur
?
disabled
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tcp server
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1
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ter
custom application
:
NTC
3000 Series – M2M S
30
erial Modem
www.netcommwirele
s.com
AT+APN
Description: Sets the Access Point Name (APN) used to connect to the broadband network. The default setting is blank.
Usage 1: To set the APN
AT+APN=xxxx
where ‘xxxx’ is the APN that you wish to use.
Usage 2: To retrieve the currently configured APN
AT+APN?
Example: To set the APN to ‘testAPN’ enter
AT+APN=testAPN
AT+USER_PASS
Description: Sets the username and password used to connect to the broadband network.
Usage 1: To set the username and password
AT+USER_PASS=”xxxx”,”xxxx”
Usage 2: To retrieve the currently configured username and password
AT+USER_PASS?
Help: AT+USER_PASS=?
Options: username the user name for the broadband account
password the password for the broadband account
Example: To configure the username as ‘user1’ and password as ‘testpass’ enter
AT+USER_PASS=”user1”,”testpass”
NTC-3000 Series
AT+SERIAL_BAUD
Description: Sets the baud rate used for communication between the modem and the connected device.
Usage 1: To set the baud rate
AT+SERIAL_BAUD=[baud]
Usage 2: To retrieve the currently configured baud rate
AT+SERIAL_BAUD?
Help: AT+SERIAL_BAUD=?
Options: 300, 600, 1200. 2400. 4800, 9600, 19200, 38400, 57600, 115200 (default value), 230400, 460800, 921600.
Example: To configure the baud rate to 115200bps enter
AT+SERIAL_BAUD=115200
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
31
NTC 3000 Series – M2M Serial Modem
32
www.netcommwireless.com
AT+SERIAL_FORMAT
Description: Sets the serial format used for communication between the modem and the connected device.
Usage 1: To set the serial format
AT+SERIAL_FORMAT=x
where ‘x’ is an option number.
Usage 2: To retrieve the currently configured serial format
AT+SERIAL_FORMAT?
Help: AT+SERIAL_FORMAT=?
Options: 1 8 data 2 stop
2 8 data 1 parity 1 stop
3 8 data 1 stop – default value
4 7 data 2 stop
5 7 data 1 parity 1 stop
6 7 data 1 stop
Example: To set the serial format to 8 data 2 stop enter
AT+SERIAL_FORMAT=1
NTC-3000 Series
AT+SERIAL_FLOW
Description: Sets the flow control used for communication between the modem and the connected device.
Usage 1: To set the flow control
AT+SERIAL_FLOW=x
Where ‘x’ is an option number.
Usage 2: To retrieve the currently configured flow control setting
AT+SERIAL_FLOW?
Help: AT+SERIAL_FLOW=?
Options: 0 no flow control, default value
2 hardware, RTSCTS
Example: To set no flow control enter
AT+SERIAL_FLOW=0
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
33
AT+SERIAL_PARITY
Description: Sets the serial parity used for communication between the modem and the connected device.
Usage 1: To set the serial parity
AT+SERIAL_PARITY=x
where ‘x’ is an option number.
Usage 2: To retrieve the currently configured serial parity
AT+SERIAL_PARITY?
Help: AT+SERIAL_PARITY=?
Options: 0 Odd
1 Even
4 No parity, default value
Example: To set no serial parity enter
AT+SERIAL_PARITY=4
AT+SERVER
Description: Sets the TCP/UDP server IP address and port or hostname and port. In TCP Client mode this command sets the remote TCP server IP address and remote
port number. In TCP Server mode the port number will be used as the local TCP Server port number. In UDP Client mode, this command will set the UDP
server IP address and remote port number. If a remote UDP socket wants to send back data, it must use this port number.
Usage 1: To set the server IP address and port
AT+SERVER=xxx.xxx.xxx.xxx,yyyyy
Where ‘xxx.xxx.xxx.xxx’ is the server IP address and ‘yyyyy’ is the port number
Usage 2: To set the server hostname and port
AT+SERVER=xxxx,yyyyy
Where ‘xxxx’ is the hostname of the server and ‘yyyy’ is the port number. If no port number is specified, the NTC-3000 uses the default port 1516.
Usage 3: To retrieve the currently configured server IP and port
AT+SERVER?
Help: AT+SERVER=?
Options: ip address the ip address of the server
hostname the hostname of the server
port number the port number of the server
Example 1: To set the IP address of the server to 10.1.193.11 and port to 1516, enter
AT+SERVER=10.1.193.11,1516
Example 2: To set the hostname of the server to ‘testhost.domain.com’ and port to 8888, enter
NTC 3000 Series – M2M Serial Modem
34
www.netcommwireless.com
AT+SERVER=testhost.domain.com,8888
NTC-3000 Series
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
35
AT+Save
Description: Saves any changes made to the settings using commands in this list. Changes to settings using the commands in this list do not take effect immediately
and must be saved to the board’s flash memory using this command, followed by a reboot. The exception to this is the AT+PAD command which initiates a
save command and reboots the device.
Usage: To save settings to the onboard flash memory
AT+SAVE=1
Example: To save settings to the onboard flash memory, enter
AT+SAVE=1
Then enter
AT+CFUN=1
to perform a reboot so that the new settings take effect.
AT+CFUN
Description: This is a standard AT command which resets the device.
Usage: To reset the device
AT+CFUN=1
AT+SMS_DIAGNOSTICS
Description: Sets the status of the SMS Diagnostics feature on the NTC-3000.
Usage 1: To set the status of SMS Diagnostics
AT+SMS_DIAGNOSTICS=x
Where ‘x’ is an option number.
Help: AT+SMS_DIAGNOSTICS=?
Options: 0 disabled
1 enabled
Example: To enable SMS Diagnostics, enter
AT+SMS_DIAGNOSTICS=1
NTC 3000 Series – M2M Serial Modem
36
www.netcommwireless.com
NTC-3000 Series
AT+SMS_PASSWORD
Description: Used to define the password used with the SMS Diagnostics feature. The password is limited to 6 characters. The default password is ‘1234’.
Usage 1: To set the SMS password
AT+SMS_PASSWORD=XXXXXX
Usage 2: To retrieve the current configured password
AT+SMS_PASSWORD?
Help: AT+SMS_PASSWORD=?
Example: To set the password to ‘1234’, enter
AT+SMS_PASSWORD=1234
AT+SMS_ACK
Description: Sets the status of the SMS acknowledgement feature. When enabled, the NTC-3000 sends a reply SMS to inform whether the command was successful.
Usage 1: To configure SMS acknowledgments
AT+SMS_ACK=x
Where ‘x’ is an option number.
Usage 2: To retrieve the SMS acknowledgment status
AT+SMS_ACK?
Help: AT+SMS_ACK=?
Options: 0 disabled
1 enabled
Example: To enable SMS acknowledgements , enter
AT+SMS_ACK=1
AT+VERSION
Description: Displays the version number of the NetComm Wireless custom application installed.
Usage: AT+VERSION?
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
37
AT+FORCE_RESET
Description: Sets the period for which the NTC-3000 will automatically reset.
Usage 1: To set the force reset period
AT+FORCE_RESET=xxxxx
Where ‘x’ is an integer between 2 and 65535 minutes.
Usage 2: To retrieve the currently configured force reset period
AT+FORCE_RESET?
Help: AT+FORCE_RESET=?
Options: 0 no reset
2 - 65535 minutes between a forced reset
Example: To set the NTC-3000 to reboot every 60 minutes, enter
AT+FORCE_RESET=60
AT+EOL
Description: Send this command to delimit data received from the serial port. The default setting is 0x0D,0x0A.
Usage: AT+EOL=xx,yy
where ‘xx’ is the hexadecimal code for the carriage return character and ‘yy’ is the hexadecimal code of the line feed character.
Help: AT+EOL=?
Example: To configure the carriage return and line feed characters to ‘D’ and ‘A’, enter
AT+EOL=0x0D,0x0A
AT+CHAR_TIMEOUT
Description: By default, data received from the serial interface is buffered for 1*100ms. This can be changed to a value up to 65535 seconds, expressed as a factor of
100ms. After this delay, data will be sent out regardless of end of line input.
Usage 1: To configure the character timeout
AT+CHAR_TIMEOUT=xxx
where ‘x’ is an integer to be multiplied by 100ms between 0 and 255.
Usage 2: To retrieve the currently configured character timeout value
AT+CHAR_TIMEOUT?
Help: AT+CHAR_TIMEOUT=?
Options: 0 disable (always use delimiters instead)
1 – 255 * 100ms
Example: To configure the character timeout to 1 second, enter
NTC 3000 Series – M2M Serial Modem
38
www.netcommwireless.com
AT+CHAR_TIMEOUT=10
NTC-3000 Series
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
39
AT+TCP_TIMEOUT
Description: This command sets the TCP timeout value in seconds. If the TCP/IP connection is not working, the application will wait for this period of time to re-establish
the connection. The minimum timeout period is 10 seconds while the maximum is 65535 seconds.
Usage 1: To configure the TCP timeout value
AT+TCP_TIMEOUT=xxxxx
Where ‘x’ is an integer in seconds between 10 and 65535.
Usage 2: To read the currently configured TCP timeout value
AT+TCP_TIMEOUT?
Help: AT+TCP_TIMEOUT=?
Example: To set the TCP timeout period to 10 seconds
AT+TCP_TIMEOUT=10
AT+TCP_RETRY
Description: If the NTC-3000 is operating in TCP or UDP client mode and the connection with the server is down, the application will try for the AT+TCP_RETRY number
of times to re-establish the connection with the server, then it will wait for the specified TCP_TIMEOUT period and try again. The minimum value is 0 which
will cause the NTC-3000 to retry the connection until a connection is made while the maximum value is 10.
Usage 1: To set the TCP retry count
AT+TCP_RETRY=xx
where ‘x’ is an integer between 0 and 10.
Usage 2: To retrieve the currently configured TCP retry count
AT+TCP_RETRY?
Help: AT+TCP_RETRY=?
Options: 0 Infinite (always try to connect when connection fails)
1 – 10 times to attempt reconnection
AT+LOCAL_IP
Description: Retrieves the NTC-3000’s allocated WAN IP address.
Usage: AT+LOCAL_IP?
AT+DNS
Description: Retrieves the NTC-3000’s allocated DNS address.
Usage: AT+DNS?
NTC 3000 Series – M2M Serial Modem
40
www.netcommwireless.com
AT+FACTORY_RESET
Description: Resets the NTC-3000 to factory default settings, effectively performing the following commands:
AT + PAD = 0
AT + APN =
AT + USER_PASS = "",""
AT + FORCE_RESET = 0
AT + SERVER = ,1516
AT + SMS_DIAGNOSTICS= 0
AT + SMS_ACK = 0
AT + SMS_PASSWORD = 1234
AT + EOL = 0x0D,0x0A
AT + SERIAL_BAUD = 115200
AT + SERIAL_FORMAT = 3
AT + SERIAL_PARITY = 4
AT + SERIAL_FLOW = 0
AT + CHAR_TIMEOUT = 8 seconds
AT + TCP_TIMEOUT = 10
AT + TCP_RETRY = 0 (Infinite)
AT + DYN_ENABLE = 0
AT + DYN_HOST =
AT + DYN_USER =
AT + DYN_PASS =
NTC-3000 Series
Usage: AT+FACTORY_RESET=1
Help: AT+FACTORY_RESET=?
AT+SERIAL_ON_START
Description: This command configures whether the serial port initialises on power up or initialises when there are active connections.
Usage: AT+SERIAL_ON_START=x
where ‘x’ is an option number
Usage 2: AT+SERIAL_ON_START?
Help: AT+SERIAL_ON_START=?
Options: 1 serial port is initialised on power up
0 serial port is initialised when there are active connections
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
41
AT+DYN_ENABLE
Description: Instructs the NTC-3000 to enable updating its IP address to the configured Dynamic DNS server.
Usage: AT+DYN_ENABLE=x
Where ‘x’ is an option number
Help: AT+DYN_ENABLE=?
Options: 0 disable
1 enable
Example: To set the NTC-3000 to enable star updates to the Dynamic IP address table, enter
AT+DYN_ENABLE=1
AT+DYN_HOST
Description: Instructs the NTC-3000 to use the supplied hostname to perform an IP address update.
Note: The only dynamic DNS service supported at this time is www.dyndns.org
Usage: AT+DYN_HOST=XXXX
where “XXXX” is the hostname of the dynamic DNS service.
Example: To instruct the NTC-3000 to use ‘testuser.dyndns.org’ as the dynamic DNS hostname to perform an IP address update, enter
AT+DYN_HOST=testuser.dyndns.org
AT+DYN_USER
Description: Configures the username for the dynamic DNS service.
Usage: AT+USER=XXX
Example: To set the dynamic DNS service username to ‘testuser’, enter
AT+USER=testuser
AT+DYN_PASS
Description: Configures the password for the dynamic DNS service.
Usage: AT+PASS=XXX
Example: To set the dynamic DNS service username to ‘testpass1’, enter
AT+USER=testpass1
NTC 3000 Series – M2M Serial Modem
42
www.netcommwireless.com
NTC-3000 Series
General Operation
Upon powering up, the application subscribes to the SMS service and sets up customized AT commands. It then reads the configuration from FLASH. If the device is configured in
normal modem mode (AT+PAD=0), the application will not start GSM or GPRS initialization, TCP or UDP preparation routines.
When TCP/IP has been set up, an IP address will be issued to the NTC-3000. The application can then switch to one of the following modes:
TCP client mode
TCP server mode
UDP client mode
The application can switch to any of these modes by AT command or remotely through SMS. The serial port can be initialized while GSM/GPRS registration in progress. If the flash
configuration area is empty, the default parameters are loaded. The default parameters are as follows:
Serial Port
Baud Rate: 115200
Data Bits: 8
Parity: none
Stop Bit: 1
PDP profile
APN :
User:
Password:
TCP Client
Server :
Port: 1516
The NTC-3000 default running mode is with PAD disabled.
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
43
Configuration through SMS
The NTC-3000 can be configured through the serial port with AT commands or remotely through SMS messages. When configuring the NTC-3000 using SMS messages, all the
messages must be prefixed with a password.
The following is a list of SMS commands that may be used:
1. get status
2. get settings
3. get version
4. get force_reset
5. get serial_on_start
6. execute reboot
7. execute save
8. execute pdpcycle
9. execute pdpdown
10. execute pdpup
11. set apn
12. set pdpauth
13. set smspassword
14. set pad
15. set server
16. set dyn_enable
17. set dyn_host
18. set dyn_user
19. set dyn_pass
20. set serial_on_start
21. set force_reset
get status
The NTC-3000 sends an SMS reply with the following information:
IMEI:xxxxx
UpTime:xx:xx:xx
Connection UpTime:xx:xx:xx
IP:xxx.xxx.xxx.xxx
NTC 3000 Series – M2M Serial Modem
44
www.netcommwireless.com
NTC-3000 Series
get settings
The NTC-3000 replies with the following information:
APN: testAPN
PDP: testuser@domain.com.au, test
SERVER: 10.1.193.11,1516
PAD: 1
DYN_ENABLE: 1
DYN_HOST: testuser.dyndns.org
DYN_USER: testuser
DYN_PASS: testpass
get version
The NTC-3000 replies with the version of the NetComm Wireless custom application.
get force_reset
The NTC-3000 replies with the current FORCE_RESET period.
get serial_on_start
The NTC-3000 replies with the current SERIAL_ON_START flag.
execute reboot
Instructs the NTC-3000 to perform a reboot immediately.
execute save
Instructs the NTC-3000 to save the current settings to on-board flash memory.
execute pdpcycle
Instructs the NTC-3000 to stop the current PDP session and reconnect it.
execute pdpdown
Instructs the NTC-3000 to stop the active PDP session.
execute pdpup
Instructs the NTC-3000 to connect the PDP.
set apn=xxxxx
Sets the APN used to connect to the PDP session. The new APN will take effect after performing the “execute pdpcycle” command. This new APN won't be saved to on-board flash
memory unless the “execute save” command is issued.
set pdpauth=”user name”,”password”
Sets the username and password used for authentication to the PDP session.
set smspassword=XXXXXX
Sets the SMS password required as a prefix for all SMS commands. The password may be a maximum of 6 characters in length.
set pad=0,1,2,3
Sets the NTC-3000 mode of operation where “0” is “PAD disabled mode", “1” is "TCP client mode", “2” is "TCP server mode" and “3” is "UDP client mode".
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
45
NTC 3000 Series – M2M Serial Modem
46
www.netcommwireless.com
NTC-3000 Series
set server= ip address/hostname, port
Sets the server IP address or hostname and port that the NTC-3000 will use when operating in TCP server mode.
set dyn_enable=0,1
When this value is set to 1, the NTC-3000 automatically updates the IP address from the dynamic DNS host. When this value is set to 0, the dynamic DNS feature is disabled.
set dyn_host=xxx
Sets the Dynamic DNS hostname.
set dyn_user=xxx
Sets the Dynamic DNS username.
set dyn_pass=xxx
Sets the Dynamic DNS password.
set serial_on_start=0,1
When this value is set to 1, the NTC-3000 enables the serial port when the unit boots up. When this value is set to 0, the NTC-3000 will not start the serial port on boot.
set force_reset=xxxxx
Sets the FORCE_RESET period in minutes. Valid intervals are 2 – 65535 minutes. Setting this value to 0 disables the forced reset function.
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
47
Technical Data
The following table lists the hardware specifications of the NTC-3000 Series devices.
MODEL NETCOMM NTC-3000 SERIES
Sierra Wireless AirPrime SL8080T (NTC-3000-01)
Modem Chipset/Module
UMTS bands
GSM bands Quad-band EDGE/GPRS/GSM 850/900/1800/1900MHz
Maximum Data Throughput / 3G Radio
interface
Maximum Data Throughput / Serial RS232
interface
Connectivity
SIM Card Reader Lockable tray, supports standard USIM/SIM
Antenna connector 1x SMA
LED Indicators Power, 3G Status
Operating Temperature Normal: -40 ~ 85 °C
Power input 5 ~ 36 V DC via RJ-45 port
Dimensions & Weight 74 x 57 x 24 mm / 84g (w/o mounting bracket and antenna)
Regulatory Compliancy
Sierra Wireless AirPrime SL8082T (NTC-3000-02)
Sierra Wireless AirPrime SL8084T (NTC-3000-03)
UMTS 850/1900 (NTC-3000-01)
UMTS 900/2100 (NTC-3000-02)
UMTS 850/2100 (NTC-3000-03)
Peak download rate: 3.6 Mbps
Peak upload rate: 384 Kbps
Auto baud rate - 115,200 / 57,600 / 38,400 / 19,200 / 9,600 /4,800 / 2,400 bps
1x RJ-45 port (incl. DB9 adapter) for serial RS-232 connections
1x Mini USB console port (Windows driver available)
A-Tick, CE (NTC-3000-02)
A-Tick, CE (NTC-3000-03)
Table6‐TechnicalSpecificationsfortheNTC‐3000Series
Mini USB Connector
The mini USB connector provides a USB based virtual COM port to facilitate communications to the NTC-3000 series in the event that a COM port fails. This is achieved through the
use of an SWI driver and an accompanying “3G Watcher” application. The connector uses a standard mini USB pin out configuration.
Pin: 1 5
Figure38‐TheMiniUSBConnector
PIN SIGNAL
1 VIN
2 D-
3 D+
4 N/C
5 GND
Table7‐MiniUSBConnectorPinOuts
NTC 3000 Series – M2M Serial Modem
48
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ESCRIPTION
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B9 Serial
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4
5
6
7
8
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configuration for the
SIGNAL
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8 Clear to
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1 Red Wire
s with the NTC-300
erAdapterCable
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a Out
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end (transmitted by the N
VCC (Input voltage from
series modems.
IPTION
nd)
C-3000)
C-3000)
V – 36VDC)
www
.netcommwireless.com
NTC 30
0 Series – M2M Serial Modem
49
Table9‐RJ‐45toDB‐9Serial/PowerConnectorPinOuts
The NTC-3000 is a DCE (Data Circuit-Terminating Environment), so the RTS (Ready To Send) signal is received by the NTC-3000 and the CTS (Clear to Send) signal is transmitted
with flow controlled from both ends.
The DCD (Data Carrier Detect) line is permanently set to one state, i.e. in the high state at the connector, GND at the chip.
Electrical Specifications
A suitable power supply is available on request or via direct purchase from the NetComm Online shop. It is recommended that the NTC-3000 be powered using a 12VDC/1.5A power
supply.
Environmental Specifications / Tolerances
The industrial enclosure of the NTC-3000 Series makes it able to operate over a wide variety of temperatures from -20˚C ~ 50˚C.
NTC 3000 Series – M2M Serial Modem
50
www.netcommwireless.com
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Please refer to the
NTC-3000 series.
3) The
uct S
n provides some as
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nable to send any
erify the NTC-3000
erify the LEDs on t
erify your terminal
ower cycle the NT
receive garbage te
erify that the COM
een changed.
AT Command refere
TC-3000 LEDs are
erify that the NTC-
ower cycle the NT
ervic
istance with issues
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is connected to bot
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rogram settings or
-3000 by removing
t when sending AT
ort parameters hav
nce document for m
ot lighting up
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-3000 by removing
an
hat may be encount
TC-3000
the power supply a
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evice is set to use t
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not changed since
re information on e
ted to an appropriat
he power supply for
Sup
ered when using the
d an appropriate C
e appropriate COM
15 seconds and the
-3000
the NTC-3000 serie
abling remote acce
e power supply and
15 seconds and the
ort
NTC-3000 series as
M port.
port.
reconnect it.
was initially connec
s to the
that an active 3G SI
reconnect it.
well as providing w
ed. Garbage text us
has been inserted.
b based links for pr
ually indicates that t
duct specific
e port speed has
4) The 3
Pleas
5) I am
6) I am
If you are still expe
http://support.netc
G LED is not switchi
erify that the NTC-
hecking a mobile t
e refer to the AT Co
eceiving an ‘ERROR
erify the AT comm
eceiving an ‘ERROR
lease refer to the e
iencing issues after
mmwireless.com/
g on
000 series has suffi
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mand reference do
’ response from the
nd you are utilising
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TC-3000
as the correct synta
the NTC-3000 with
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n error code that I d
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nical Support by goi
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ng to:
ther the appropriate
meaning of the Res
AT command or by
lt codes.
www
.netcommwireless.com
NTC 30
0 Series – M2M Serial
Modem
51
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Web Bas
The following refer
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nce information is al
wireless.com/prod
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roduct Specificatio
FAQs
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A: The
Q: What
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Q: Why
A: The
NTC-3000 series a
TC-3000 series is a
Thes
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are the port settings
TC-3000 series use
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rally, a port speed o
the NTC-3000 Serie
odem inside the NT
e mini USB port be
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an’t I connect an Et
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Sheet
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g a PING session
g a FTP session (up
t to remote SMTP s
t to remote HTTP s
ending / receiving
g an MMS with one
rted in Sierra Wirele
required for the NT
auto-bauding to de
115200, 8 data bits
support circuit and
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used to connect to l
uires Windows XP S
ernet (RJ-45) cable
a serial connection
ort pin out diagram i
s
TC-3000 Series fro
serial modem, ho
clients and TCP se
oad and download f
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rver
r multiple recipients
s’s WIPSOFT. Refe
-3000 Series?
ermine the current
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packet switched da
rts only Packet Swit
gacy devices?
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to the NTC-3000 Se
through a modified
the Technical Data
the NetComm Sup
ever it is also so mu
rver
iles)
to the Sierra Wirele
ommunication port
and hardware flow
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hed communication
2, Windows 7 SP1
ies?
J-45 port utilising s
chapter for more in
ort website at
h more. It is also a
s Developer Zone t
ettings. This occurs
ontrol should be fin
methods.
r higher or Mac OS
me pins from this to
ormation.
le to perform the foll
obtain the latest ve
hen the first A or A
.
0.5.8 or higher to in
provide power. It is
wing functions:
sion of the devkit to
is sent to the NTC-
stall and use.
not suitable for an E
erform these
000 series.
hernet connection.
NTC
3000 Series – M2M S
52
erial Modem
www.netcommwirele
s.com
NTC-3000 Series
Appendix A: Tables
Table 1 - Document Revision History ..................................................................................................................................................................................... 3
Table 2 - LED Indicators ........................................................................................................................................................................................................ 8
Table 3 - Device Dimensions ................................................................................................................................................................................................. 8
Table 4 - Mounting Bracket Dimensions ................................................................................................................................................................................ 8
Table 5 - Integrated Devices .................................................................................................................................................................................................. 9
Table 6 - Technical Specifications for the NTC-3000 Series ............................................................................................................................................... 48
Table 7 - Mini USB Connector Pin Outs ............................................................................................................................................................................... 48
Table 8 - RJ-45 Connector Pin Outs .................................................................................................................................................................................... 49
Table 9 - RJ-45 to DB-9 Serial/Power Connector Pin Outs .................................................................................................................................................. 50
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NTC 3000 Series – M2M Serial Modem
53
Safety and product care
RF Exposure
Your device contains a transmitter and a receiver. When it is on, it receives and transmits RF energy. When you communicate with your device, the system handling your connection
controls the power level at which your device transmits.
This device meets the government’s requirements for exposure to radio waves.
This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S.
Government.
This equipment complies with radio frequency (RF) exposure limits adopted by the Federal Communications Commission for an uncontrolled environment. This equipment should be
installed and operated with minimum distance 20 cm between the radiator & your body.
External antenna
Any optional external antenna used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operated in
conjunction with any other antenna or transmitter. Please consult the health and safety guide of the chosen antenna for specific body separation guidelines as a greater distance of
separation may be required for high-gain antennas.
Any external antenna gain must meet RF exposure and maximum radiated output power limits of the applicable rule section. The maximum antenna gain for this device as reported to
the FCC is: 1dBi(850MHz) and 1dBi(1900MHz).
FCC Statement
FCC compliance
Federal Communications Commission Notice (United States): Before a wireless device model is available for sale to the public, it must be tested and certified to the FCC that it does
not exceed the limit established by the government-adopted requirement for safe exposure.
FCC regulations
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
Reorientate or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to operate the equipment.
NTC 3000 Series – M2M Serial Modem
54
www.netcommwireless.com
NTC-3000 Series
IC regulations
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:
(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.”
This Class B digital apparatus complies with Canadian CAN ICES-3 (B)/NMB-3(B).
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
IMPORTANT NOTE:
IC radiation exposure statement:
This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance
20cm between the radiator and users body.
Electrical safety
Accessories
Only use approved accessories.
Do not connect with incompatible products or accessories.
Connection to a car
Seek professional advice when connecting a device interface to the vehicle electrical system.
Distraction
Operating machinery
Full attention must be given to operating the machinery in order to reduce the risk of an accident.
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NTC 3000 Series – M2M Serial Modem
55
Product handling
You alone are responsible for how you use your device and any consequences of its use.
You must always switch off your device wherever the use of a mobile phone is prohibited. Do not use the device without the clip-on covers attached, and do not remove or change the
covers while using the device. Use of your device is subject to safety measures designed to protect users and their environment.
Always treat your device and its accessories with care and keep it in a clean and dust-free place.
Do not expose your device or its accessories to open flames or lit tobacco products.
Do not expose your device or its accessories to liquid, moisture or high humidity.
Do not drop, throw or try to bend your device or its accessories.
Do not use harsh chemicals, cleaning solvents, or aerosols to clean the device or its accessories.
Do not paint your device or its accessories.
Do not attempt to disassemble your device or its accessories, only authorised personnel must do so.
Do not use or install this product in extremely hot or cold areas. Ensure that the device is installed in an area where the temperature is within the supported operating temperature
range (-20°C to 70°C)
Do not use your device in an enclosed environment or where heat dissipation is poor. Prolonged use in such space may cause excessive heat and raise ambient temperature, which
will lead to automatic shutdown of your device or the disconnection of the mobile network connection for your safety. To use your device normally again after such shutdown, cool it in
a well-ventilated place before turning it on.
Please check local regulations for disposal of electronic products.
Do not operate the device where ventilation is restricted
Installation and configuration should be performed by trained personnel only.
Do not use or install this product near water to avoid fire or shock hazard. Avoid exposing the equipment to rain or damp areas.
Arrange power and Ethernet cables in a manner such that they are not likely to be stepped on or have items placed on them.
Ensure that the voltage and rated current of the power source match the requirements of the device. Do not connect the device to an inappropriate power source.
Small children
Do not leave your device and its accessories within the reach of small children or allow them to play with it.
They could hurt themselves or others, or could accidentally damage the device.
Your device contains small parts with sharp edges that may cause an injury or which could become detached and create a choking hazard.
Emergency situations
This device, like any wireless device, operates using radio signals, which cannot guarantee connection in all conditions. Therefore, you must never rely solely on any wireless device
for emergency communications.
Device heating
Your device may become warm during normal use.
Faulty and damaged products
Do not attempt to disassemble the device or its accessories.
Only qualified personnel must service or repair the device or its accessories.
If your device or its accessories have been submerged in water punctured or subjected to a severe fall, do not use until they have been checked at an authorised service centre.
Interference
Care must be taken when using the device in close proximity to personal medical devices, such as pacemakers and hearing aids.
Pacemakers
Pacemaker manufacturers recommend that a minimum separation of 15cm be maintained between a device and a pacemaker to avoid potential interference with the pacemaker.
NTC 3000 Series – M2M Serial Modem
56
www.netcommwireless.com
NTC-3000 Series
Hearing aids
People with hearing aids or other cochlear implants may experience interfering noises when using wireless devices or when one is nearby.
The level of interference will depend on the type of hearing device and the distance from the interference source, increasing the separation between them may reduce the interference.
You may also consult your hearing aid manufacturer to discuss alternatives.
Medical devices
Please consult your doctor and the device manufacturer to determine if operation of your device may interfere with the operation of your medical device.
Hospitals
Switch off your wireless device when requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive
medical equipment.
Interference in cars
Please note that because of possible interference to electronic equipment, some vehicle manufacturers forbid the use of devices in their vehicles unless an external antenna is
included in the installation.
Explosive environments
Petrol stations and explosive atmospheres
In locations with potentially explosive atmospheres, obey all posted signs to turn off wireless devices such as your device or other radio equipment.
Areas with potentially explosive atmospheres include fuelling areas, below decks on boats, fuel or chemical transfer or storage facilities, areas where the air contains chemicals or
particles, such as grain, dust, or metal powders.
Blasting caps and areas
Turn off your device or wireless device when in a blasting area or in areas posted turn off “two-way radios” or “electronic devices” to avoid interfering with blasting operations.
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
57
Legal and Regulatory
Intellectual Property Rights
All intellectual property rights (including copyright and trade mark rights) subsisting in, relating to or arising out this Manual are owned by and vested in NetComm Wireless Limited
(ACN 002490486) (NetComm Wireless Limited) (or its licensors). This Manual does not transfer any right, title or interest in NetComm Wireless Limited’s (or its licensors’) intellectual
property rights to you.
You are permitted to use this Manual for the sole purpose of using the NetComm Wireless product to which it relates. Otherwise no part of this Manual may be reproduced, stored in a
retrieval system or transmitted in any form, by any means, be it electronic, mechanical, recording or otherwise, without the prior written permission of NetComm Wireless Limited.
NetComm and NetComm Wireless is a trademark of NetComm Wireless Limited. All other trademarks are acknowledged to be the property of their respective owners.
Customer Information
The Australian Communications & Media Authority (ACMA) requires you to be aware of the following information and warnings:
1. This unit shall be connected to the Telecommunication Network through a line cord which meets the requirements of the AS/CA S008-2011 Standard.
2. This equipment has been tested and found to comply with the Standards for C-Tick and or A-Tick as set by the ACMA. These standards are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio noise and, if not installed and used
in accordance with the instructions detailed within this manual, may cause interference to radio communications. However, there is no guarantee that interference will not
occur with the installation of this product in your home or office. If this equipment does cause some degree of interference to radio or television reception, which can be
determined by turning the equipment off and on, we encourage the user to try to correct the interference by one or more of the following measures:
a) Change the direction or relocate the receiving antenna.
b) Increase the separation between this equipment and the receiver.
c) Connect the equipment to an alternate power outlet on a different power circuit from that to which the receiver/TV is connected.
d) Consult an experienced radio/TV technician for help.
3. The power supply that is provided with this unit is only intended for use with this product. Do not use this power supply with any other product or do not use any other
power supply that is not approved for use with this product by NetComm Wireless Limited. Failure to do so may cause damage to this product, fire or result in personal
injury.
Consumer Protection Laws
Australian and New Zealand consumer law in certain circumstances implies mandatory guarantees, conditions and warranties which cannot be excluded by NetComm Wireless
Limited and legislation of another country's Government may have a similar effect (together these are the Consumer Protection Laws). Any warranty or representation provided by
NetComm Wireless Limited is in addition to, and not in replacement of, your rights under such Consumer Protection Laws.
If you purchased our goods in Australia and you are a consumer, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you purchased our goods in New Zealand and are a consumer you will also be entitled to similar statutory guarantees.
NTC 3000 Series – M2M Serial Modem
58
www.netcommwireless.com
NTC-3000 Series
Product Warranty
All NetComm Wireless products have a standard two (2) year warranty from date of purchase (Product Warranty). For all Product Warranty claims you will require proof of purchase.
All Product Warranties are in addition to your rights and remedies under applicable Consumer Protection Laws which cannot be excluded (see Section 3 above).
Subject to your rights and remedies under applicable Consumer Protection Laws which cannot be excluded (see Section 3 above), the Product Warranty is granted on the following
conditions:
1. The Product Warranty extends to the original purchaser (you / the customer) and is not transferable;
2. The Product Warranty shall not apply to software programs, batteries, power supplies, cables or other accessories supplied in or with the product;
3. The customer complies with all of the terms of any relevant agreement with NetComm Wireless Limited and any other reasonable requirements of NetComm
Wireless Limited including producing such evidence of purchase as NetComm may require;
4. The cost of transporting product to and from NetComm Wireless Limited’s nominated premises is your responsibility;
5. NetComm Wireless Limited does not have any liability or responsibility under the Product Warranty where any cost, loss, injury or damage of any kind, whether
direct, indirect, consequential, incidental or otherwise arises out of events beyond NetComm Wireless Limited’s reasonable control. This includes but is not limited
to: acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, electricity outages, lightning, power surges, or shortages of materials or labour;
and
6. The customer is responsible for the security of their computer and network at all times. Security features may be disabled within the factory default settings.
NetComm Wireless Limited recommends that you enable these features to enhance your security.
Subject to your rights and remedies under applicable Consumer Protection Laws which cannot be excluded (see Section 3 above), the Product Warranty is automatically voided if:
1. You, or someone else, use the product, or attempt to use it, other than as specified by NetComm Wireless Limited;
2. The fault or defect in your product is the result of a voltage surge subjected to the product either by the way of power supply or communication line, whether
caused by thunderstorm activity or any other cause(s);
3. The fault is the result of accidental damage or damage in transit, including but not limited to liquid spillage;
4. Your product has been used for any purposes other than that for which it is sold, or in any way other than in strict accordance with the user manual supplied;
5. Your product has been repaired or modified or attempted to be repaired or modified, other than by a qualified person at a service centre authorised by NetComm
Wireless Limited; or
6. The serial number has been defaced or altered in any way or if the serial number plate has been removed.
Limitation of Liability
This clause does not apply to New Zealand consumers. Subject to your rights and remedies under applicable Consumer Protection Laws which cannot be excluded (see Section 3
above), NetComm Wireless Limited accepts no liability or responsibility, for consequences arising from the use of this product. NetComm Wireless Limited reserves the right to change
the specifications and operating details of this product without notice.
If any law implies a guarantee, condition or warranty in respect of goods or services supplied, and NetComm Wireless Limited’s liability for breach of that condition or warranty may
not be excluded but may be limited, then subject to your rights and remedies under any applicable Consumer Protection Laws which cannot be excluded, NetComm Wireless
Limited’s liability for any breach of that guarantee, condition or warranty is limited to:
(i) in the case of a supply of goods, NetComm Wireless Limited doing any one or more of the following: replacing the goods or supplying equivalent goods; repairing
the goods; paying the cost of replacing the goods or of acquiring equivalent goods; or paying the cost of having the goods repaired; or
(ii) in the case of a supply of services, NetComm Wireless Limited doing either or both of the following: supplying the services again; or paying the cost of having the
services supplied again.
To the extent NetComm is unable to limit its liability as set out above, NetComm Wireless Limited limits its liability to the extent such liability is lawfully able to be limited.
Contact
Address: NETCOMM WIRELESS LIMITED, Level 2, 18-20 Orion Road, Lane Cove NSW 2066 Sydney, Australia
ABN: 85 002 490 486
Website: http://www.netcommwireless.com/
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
59
Phone: +61(0)2 9424 2070
Fax: +61(0)2 9424 2010
Email: sales@netcommwireless.com, technicalsupport@netcommwireless.com
NTC 3000 Series – M2M Serial Modem
60
www.netcommwireless.com
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