NetComm Wireless NTC3000 Users Manual
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TC-30
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Copyright
Copyright©2013 N
The information co
without prior writte
tComm Wireless Li
tained herein is pro
consent of NetCom
ited. All rights reser
rietary to NetComm
Wireless Limited.
ed.
Wireless Limited. N
part of this docum
nt may be translate
, transcribed, repro
uced, in any form, o
r by any means
Please
Save Our Env
When this equipme
The cardboard box
dispose of this ele
municipal governm
Please be responsi
This manual c
NetComm NTC-30
NetComm NTC-30
NetComm NTC-30
1.0 - Initial docu
ote: This document
ironment
nt has reached the
, the plastic contain
tronic equipment al
ent.
ble and protect our
overs the follo
0-01
0-02
0-03
ent release
is subject to change
nd of its useful life, i
d in the packaging,
ng with your househ
nvironment.
ing products:
without notice.
must be taken to a
and the parts that m
old waste. You may
DOCUMEN
ecycling centre and
ke up this device c
be subject to penalti
VERSION
processed separat
n be recycled in ac
s or sanctions und
ly from domestic wa
ordance with regio
r the law. Instead, a
ste.
ally established reg
k for disposal instru
lations. Never
tions from your
DATE
26/04/2013
1.1 - Updated la
1.2 - Added Net
out of Hardware Ins
omm Wireless Ope
tallation and Establi
AT Custom Applica
hing a Mobile broad
ion section based o
band connection se
software version 1.
tions. Updated des
0.13
riptions of interface
.
24/06/2013
12/09/2013
NTC
3000 Series – M2M S
2
erial Modem
www.netcommwirele
s.com
NTC-3000 Series
1.3 – Corrected RJ-45 to DB9 Serial/Power Adapter Cable diagram 27/11/2013
Table1‐DocumentRevisionHistory
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
3
Table of Contents
Overview ............................................................................................................................................. 5
Safety and Product Care ........................................................................................................................... 6
Product Introduction ............................................................................................................................... 7
Physical Dimensions and Indicators ............................................................................................................. 8
LED Indicators ........................................................................................................................................................................................................................................................................... 8
Physical Dimensions .................................................................................................................................................................................................................................................................. 8
Interfaces ............................................................................................................................................ 9
Hardware Installation ............................................................................................................................ 10
Inserting the SIM card ............................................................................................................................................................................................................................................................. 10
Mounting the device ................................................................................................................................................................................................................................................................ 11
Connecting the Data / Power cables ...................................................................................................................................................................................................................................... 13
Establishing a Mobile broadband connection ................................................................................................. 18
Using the Mini USB port .......................................................................................................................................................................................................................................................... 18
Using the RJ-45 connector ...................................................................................................................................................................................................................................................... 20
Communicating with an NTC-3000 Series Modem ........................................................................................... 27
Dumb Terminal ........................................................................................................................................................................................................................................................................ 27
Open AT Application Framework ............................................................................................................................................................................................................................................ 29
NetComm Wireless Open AT Custom Application ............................................................................................ 30
Command List ......................................................................................................................................................................................................................................................................... 30
General Operation ................................................................................................................................................................................................................................................................... 43
Technical Data .................................................................................................................................... 48
Mini USB Connector ................................................................................................................................................................................................................................................................ 48
RJ-45 Connector ...................................................................................................................................................................................................................................................................... 49
RJ-45 to DB9 Serial/Power Adapter Cable ............................................................................................................................................................................................................................. 49
Electrical Specifications .......................................................................................................................................................................................................................................................... 50
Environmental Specifications / Tolerances ............................................................................................................................................................................................................................. 50
Product Service and Support .................................................................................................................... 51
Troubleshooting ....................................................................................................................................................................................................................................................................... 51
Web Based Product References ............................................................................................................................................................................................................................................. 52
FAQs ........................................................................................................................................................................................................................................................................................ 52
Appendix A: Tables ............................................................................................................................... 53
Legal and Regulatory ............................................................................................................................. 54
NTC 3000 Series – M2M Serial Modem
4
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-3000 Serie
Ove
Introducti
This document det
Target U
This document is e
understanding of s
Prerequis
A computer with a
configuration has b
Notation
The following symb
view
n
ils the process of c
ers
pected to be utilise
rial based technolo
ites
erminal emulation p
een completed.
ols are used in this
nfiguring the NTC-3
by system integrat
ies such as dialup
ogram (such as Hy
anual:
00 Series device vi
rs or experienced h
odems, AT comma
erTerminal), a serial
a terminal emulatio
ardware installers w
ds and legacy data
port, an appropriate
program (such as
o are comfortable
collection devices.
power supply and a
yperTerminal) as w
ith all aspects of IP
device to connect t
ell as mounting and
ased networking an
the NTC-3000 Seri
eployment advice.
d possess an
s modem after
The following note
The following note
The following note
equires attention
rovides a warning
rovides relevant inf
rmation.
www
.netcommwireless.com
NTC 30
0 Series – M2M Serial
Modem
5
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Safe
The NTC-3000 seri
With reference to t
WARNING:
Disconnect the po
Transport
When transporting
In the
y an
s offers a hardened
e unpacking, install
Installation, configur
o not use or install
o not use or install
perating temperatu
rrange any cables i
nsure that the volta
se only a clean, dr
er line from the devi
and Han
he NTC-3000 Serie
event the product n
Pro
industrial enclosure
tion, use and maint
tion and disassemb
his product near wa
his product in extre
e range (-40°C to 8
n a manner such th
e and rated curren
cloth to wipe the d
ce before servicing.
ling
, it is recommended
eds to be returned,
uct
making it suitable fo
nance of your electr
ly should be perfor
er to avoid fire or sh
ely hot or cold area
°C).
t they are not likely t
of the power source
vice. Never apply c
to return the produc
nsure it is securely
are
r a variety of remote
onic device, the foll
ed by trained perso
ock hazard. Avoid e
s. Ensure that the d
be stepped on or
match the requirem
emical cleaners on
to the original pack
packaged with appr
deployment location
wing basic guidelin
nel only.
posing the equipm
vice is installed in a
ave items placed o
ents of the device.
he device.
ging. This ensures
priate padding to p
.
s are recommended
nt to rain or damp a
area where the tem
them.
o not connect the d
he product will not
event damage durin
:
eas.
perature is within th
vice to an inapprop
e damaged.
g courier transport.
supported
iate power source.
NTC
3000 Series – M2M S
6
erial Modem
www.netcommwirele
s.com
Product Introduction
Product Overview
Small-sized and rugged industrial-grade 3G modem for wireless data communication
Provides reliable RS232 serial data connectivity for various M2M applications
Supports standard AT command set
Supports various networks and service types UMTS/HSDPA/HSUPA & GSM/GPRS/EDGE
Embedded Internet and security protocol stacks
Wide input voltage range 5-36V DC suitable for diverse environments and applications
RS232 serial data connection and power input via RJ45 port
USB 2.0 port for communicating (e.g. Dial-up networking from Windows PC and Mac)
Supports Open AT and AirVantage
DIN rail and wall mount option with removable mounting bracket
SIM card reader with locking tray
Wide operating temperature range -40 to 85°C
NTC-3000 Series
Package Contents
The NTC-3000 series package consists of:
NTC-3000 Series Modem
Quick Start Guide
The following items are available as optional accessories:
External antenna
DB9 serial/power adapter cable
Mounting bracket
If any of these items are missing or damaged, please contact NetComm Support immediately by visiting the NetComm Support website at: http://support.netcommwireless.com/ .
Product Features
The NTC-3000 Series is a reliable solution for cost effective deployment in any data telemetry environment. Designed for reliable performance and universal installation it provides 3G
data connectivity for M2M applications enabling remote monitoring, control, management and reporting of industrial and commercial equipment.
The small and rugged form factor is ideal for applications such as metering, rail, road signs, security, transport and vending machines. It can also be used in SCADA (Supervisory
Control and Data Acquisition) scenarios to monitor, control or collect data from remote devices such as farm machinery, water monitoring devices and wind farms.
A serial connection on one end and a 3G connection on the other allows the devices to simply take the serial data and send it over 3G. When connecting through the RJ-45 port to the
serial port of your device, the broadband connection can be established using AT commands in a terminal emulator or through the use of a Windows Dial Up Networking profile. The
modem also comes equipped with a Mini USB port where a connection can be established through either a virtual COM port or Sierra Wireless’s AirCard Watcher application.
The lockable SIM tray along with the rugged nature of the device means you can be assured that your device is working reliably, regardless of the physical location.
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
7
Physical Dimensions and Indicators
LED Indicators
The NTC-3000 Series uses two LEDs to display the current system and connection status.
LED INDICATOR COLOUR DEFINITION
Power
3G
Off The Power is off.
Red The Power is on and the NTC-3000 is operating normally.
Off The NTC-3000 is not connected to a 3G network.
Slow flashing green The NTC-3000 is attempting to connect to a 3G network.
Quick flashing green Data is moving across the 3G connection.
Table2‐LEDIndicators
Physical Dimensions
The following page lists the physical dimensions of the NTC-3000 Series as well as the physical dimensions of the mounting bracket which can be used to attach the NTC-3000 Series
to a Type-O DIN Rail or to provide a wall / ceiling mount.
Figure1‐NTC‐3000SeriesDimensions Figure2‐NTC‐3000SeriesMountingBracket
NTC-3000 SERIES
Length 74 mm
Width 24 mm
Height 57 mm
Weight
84g
(w/o mounting bracket and antenna)
Table3‐DeviceDimensions Table4‐MountingBracketDimensions
MOUNTING BRACKET
Length 80 mm
Width 45 mm
Height 5 mm
Weight
10g
(w/o NTC-3000 attached)
NTC 3000 Series – M2M Serial Modem
8
www.netcommwireless.com
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-3000 Serie
Inter
The following interf
Note:
http:/
aces
ces are available o
RJ-45 (RS-232
Mini USB
The driver required
support.netcommwi
the NTC-3000 Seri
INTERFACE
B-9 adapter / Power)
for the mini USB virt
reless.com/product/
s:
al COM port and Ai
2m/ntc-3000
Provides a serial interf
and dial-up networking
DB-9 adapter / power
information.
Provides a serial interf
networking. Requires t
modem may be power
Tab
le5‐IntegratedD
Card Watcher appli
FUNCT
ce via a standard Windo
. The serial modem may al
able. Refer to the Technic
ce via a virtual COM port
at the SWI driver and 3G
d from the Mini USB port.
vices
ation are available f
ON
s modem for AT comman
so be powered from this i
l Data section of this man
or AT command communi
atcher application are in
om the NTC-3000 S
communication
terface using the
ual for more
cation and dial-up
talled. The serial
eries Product Suppo
rt page at:
www
.netcommwireless.com
NTC 30
0 Series – M2M Serial
Modem
9
Hardware Installation
Inserting the SIM card
Please ensure that the NTC-3000 is not connected to the power cable before proceeding.
1. Push the small yellow button besides the SIM card holder.
Figure3–AccessingtheNTC‐3000SIMCardSlot
2. Insert the SIM card into the holder with the golden SIM conductor pins facing up.
Figure4‐InsertingaSIMCardintotheNTC‐3000SIMCardHolder
NTC 3000 Series – M2M Serial Modem
10
www.netcommwireless.com
3. Insert the loaded SIM card holder with the SIM conductor pins facing down into the NTC-3000.
NTC-3000 Series
Figure5–FaceDownInsertionoftheSIMCardandSIMCardHolder
Mounting the device
The NTC-3000 series modem can be mounted on the wall or a DIN rail by using the mounting bracket. The mounting bracket is made from polyamide, which is a flexible material.
Mounting the NTC-3000 series modem is as simple as bending the mounting bracket to snap into place on the Type-O (Top Hat) DIN rail. This holds the NTC-3000 series modem in
place securely.
Alternatively, the mounting bracket can be screwed onto a wall to provide a permanent fixture.
DIN rail mounting
The NTC-3000 Series mounting bracket has been designed to fit a TS 35 Type-O DIN rail with a 25mm core.
1. Bend / Flex the mounting bracket at the bend line so that the ridges are able to ‘hold’ onto the DIN rail edges as per the diagram above. You also have the option of securing
the mounting bracket further by screwing it into place on the rail.
www.netcommwireless.com
Figure6‐NTC‐3000‐MountingBracket‐DINRail
NTC 3000 Series – M2M Serial Modem
11
2. Once the bracket is attached to the DIN rail, slide the NTC-3000 Series modem into the mounting bracket to securely fix it in place.
Figure7‐SecuringtheNTC‐3000MountingBrackettotheDINRail
Wall Mounting
1. Select a position on the wall where you would like to mount the NTC-3000 Series modem. Attach the mounting bracket to the chosen wall or ceiling by using the 4 screw holes
(screws not included).
2. Once the bracket is attached to the DIN rail, slide the NTC-3000 Series modem into the mounting bracket to securely fix it in place.
NTC 3000 Series – M2M Serial Modem
12
www.netcommwireless.com
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-3000 Serie
Connecti
There are two meth
Connecting vi
g the Dat
ods of connecting th
ia RJ-45 connector
ia USB 2.0 port usi
RJ-45 connec
/ Power
e NTC-3000 to your
using a DB9 serial/
g a Mini USB cable
or
ables
omputer:
ower adapter cable
1. Connect the
2. Plug the opti
NTC-3000.
3. Connect a c
Please n
the mini-
optional antenna to
onal RS-232 data/p
mpatible power ad
ote: It is not possibl
USB cable.
Figure
he SMA connector
wer cable into the R
pter to the DC pow
to use the mini-US
8‐Connectingthe
f the NTC-3000.
-45 socket of the N
r jack (2.1mm barrel
and Serial connecti
RJ‐45Ethernet/P
C-3000 and then pl
) of the RS-232 data
on concurrently. Ma
werCabletotheN
g the serial port () e
power cable and th
e sure any open co
‐3000
nd into the COM por
n plug the power a
nection on the Seria
t of the device that
apter into a power
l port is disabled be
ill connect to the
utlet.
ore connecting via
www
.netcommwireless.com
NTC 30
0 Series – M2M Serial
Modem
13
NTC 3000 Series – M2M Serial Modem
14
www.netcommwireless.com
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-3000 Serie
Connecting vi
The mini USB conn
(such as HyperTer
Watcher applicatio
NetComm Wireless
website at http://w
The following proc
Note:
1. Open “My C
2. Double-clic
installation.
Mini USB port
ection enables com
inal). To configure
can also be used t
Support website at
w.sierrawireless.co
dure demonstrates
o not connect the
mputer” and navig
on the Watcher_Ge
unication from a Wi
he internet connecti
establish the broa
ttp://support.netco
/support.aspx.
ow to install the Air
TC-3000 Series Rou
te to the folder whe
eric.msi file to open
dows computer via
n settings of the rou
band connection an
mwireless.com/pro
ard Watcher applic
er to the computer
e you saved the Air
the installation wiza
a virtual COM port.
ter, the AirCard Wat
d includes the drive
uct/m2m/ntc-3000.
tion on Windows X
ntil the AirCard Wat
ard Watcher applic
d. The AirCard Wat
he NTC-3000 Serie
her application mus
necessary to install
r for the most up to
:
her application has
tion.
her Installation Wel
modem can then b
be installed on you
he modem on your
ate version of the s
been installed.
ome screen is displ
configured via a te
r computer. The Sier
omputer. It can be
ftware, please visit t
yed. Click Next > to
minal emulator
a Wireless AirCard
ownloaded from th
e Sierra Wireless
begin the
3. The End Us
location that
r License Agreeme
the application is in
t is displayed. If you
talled to, click the C
Figure10‐
Fi
ure9‐AIrCardWa
agree with the term
ange button and c
rCardWatcherIns
cherInstallShield
of the agreement s
oose the location to
allShieldWizardE
izardWelcomeSc
lect “I accept the te
install the applicatio
d‐UserLicenseAgr
een
rms in the license a
. Click Next > to co
ementScreen
reement”. If you wa
tinue.
t to change the
www
.netcommwireless.com
NTC 30
0 Series – M2M Serial
Modem
15
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4. The installati
Verifying succ
To verify the driver
1. Click on the
2. Double click
3. Click on the
4. The Device
and you ma
on wizard will proce
ssful installati
as successfully ins
Start button and nav
on the System Cont
Hardware tab and th
ist displays the follo
wish to use this po
d to install the soft
Figu
n of the driver
alled, check in the
igate to the Control
rol Panel item.
en click the Device
wing COM ports. Ta
t to communicate wi
are and when it has
re11‐AIrCardWa
evice Manager for
anel option.
anager button.
e note of the COM
h the modem via a t
finished, the InstallS
cherInstallShield
xtra COM ports. To
ort number of the Si
rminal emulator. In
ield Wizard Compl
izardCompleted
heck the Device M
erra Wireless AT Co
his example, it is C
ted screen is displa
creen
nager, perform the f
mand Port as this
M11.
ed. Click Finish to c
llowing steps:
ill vary depending o
lose the wizard.
n your environment
If the Sierra Wirele
http://support.netco
s COM ports are no
mmwireless.com/
Figur
listed, please reboo
12‐NTC‐3000US
t your computer and
DriverInstallatio
attempt the installat
‐DeviceManager
on again. If this still
Details
ails, please contact
NetComm Wireless
echnical Support at
NTC
3000 Series – M2M S
16
erial Modem
www.netcommwirele
s.com
NTC-3000 Series
www.netcommwireless.com
NTC 3000 Series – M2M Serial Modem
17
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Esta
Using the
The NTC-3000 Seri
1. Connect the
prompt you
2. When the PI
lishi
Mini USB
s Routers can use t
NTC-3000 to your c
or the PIN to unlock
is verified, the Air
g a
port
he Sierra Wireless Ai
mputer using a mini
it. Enter the PIN and
ard Watcher applic
obil
rCard Watcher appli
USB cable. The Air
click SEND.
Figure
tion will be displaye
e br
cation to establish a
ard Watcher applic
13‐SIMlockedPI
:
adb
internet connectio
tion should automa
Prompt
nd c
. To begin using the
ically start up and if
nne
NTC-3000 Series R
your SIM card is PI
tion
uter:
locked, it will
Figure14
3. In many cas
to access th
4. Click Profile
When you a
NTC
3000 Series – M2M S
18
s you will be able t
configuration optio
from the menu on t
e done click Apply.
erial Modem
click the Connect b
ns.
e left and then clic
utton to establish a
to add a new
AirCardWatcher
onnection immediat
rofile. Enter a Profil
ainScreen
ly if the software w
Name, Username
s able to determine
nd Password (if req
default APN. If not,
ired) and APN (Acc
click the icon
ss Point Name).
www.netcommwirele
s.com
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