NetComm Wireless IFWA40 User Manual
User Guide
Wireless Home Internet
Welcome to NetComm
Thank you for purchasing the NetComm Wireless Home Internet device
(Model: IFWA-40).
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II
Contents
Getting Started ........................................................................................................... 1
In The Box
Getting To Know Your Device
How It Works
Installation
Voicemail
Transferring A Phone Number
Wireless Home Internet Manager
Using Your Device
Calling
Internet Access
................................................................................................................ 1
................................................................................... 2
............................................................................................................ 4
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................................................................................................................ 12
Setup
................................................................................................................ 12
Message Waiting
Retrieving Messages
Remote Retrieval
.................................................................................................................... 16
Making Calls
Placing A Call On Hold
Three-Way Calling
Call Forwarding
Call Log
Connect Other Devices
Changing Wi-Fi Network Name And Password
Important Messages
Managing Connected Devices
Parental Control
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III
Checking Your Voice And Data Usage ..................................................................... 21
Helpful Tips
Home Answering Machines
Adjusting Volume
Powering On/Off
TTY Support
Important Information
E911 Service
Power Outages
Backup Battery
Device Compatibility
In-Home Wiring
Frequently Asked Questions
Troubleshooting
General
Phone
Internet
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IV
Device Conguration ................................................................................................. 38
Navigating The User Interface
Help
........................................................................................................................ 39
Status
...................................................................................................................... 39
Connected Devices
Wi-Fi Settings
Messages
Networking
................................................................................................................ 44
.............................................................................................................. 45
Data Usage
Call Log/Blocking
Parental Control
System
.................................................................................................................... 57
Safety Information
FCC regulations
................................................................................................. 40
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RF Exposure Information
CTIA
........................................................................................................................ 64
Warranty
.................................................................................................................. 65
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VI
Getting started
In the box
The package contains the following items:
Wireless Home Internet Device
Phone Cable
(Optional)
Power Cord
Also included:
Let’s get started
AT&T Wireless Internet
Backup
Battery
Ethernet Cable
(Optional)
Quick Start
User Guide
1
Getting to know your device
Power
Voicemail
Wi-Fi
Ethernet
Information
Telephone
Ports
On/Off
Power
Input
(See Wireless Home Internet Manager on page 14)
Antenna Port
(Optional)
2
Signal Strength
Network Status Indicator
Battery Level
Antenna Port
(Optional)
LED indicator lights
The table below describes possible states for each of the indicator lights.
Indicator Name Status Meaning
Green solid On (AC power)
Power
Voicemail
Wi-Fi
Information
Battery
Level
Green blinking On (battery power)
Off No power
Green blinking New voicemail
Off No new voicemail
Green solid
Green ickering Wi-Fi on, data transferring
Off Wi-Fi off
Green blinking
Off No unread messages
Green solid Battery level >50%
Yellow solid Battery level 20% to 50%
Red blinking Battery level <20%
Off Battery not installed or needs replacing
Wi-Fi on
Check the Wireless Home Internet Manager new message(s)
3
Indicator Name Status Meaning
Off No SIM
Network
Status
Indicator
Red blinking SIM error
Red solid No service
Blue solid 3G/HSPA+ service
Green solid LTE service
Signal
Strength
Green solid
or OFF
More bars indicates higher signal strength
How it works
The Wireless Home Internet device uses your Cellular Network Provider to provide
phone service to your cordless or corded home phone(s) and Internet access to your
computer and Wi-Fi enabled devices. It does not require the use of a home phone wall
jack, unlike a traditional home phone service. Place it anywhere in your home where you
have a strong wireless signal. The Wireless Home Internet device provides many calling
services for your home phone(s), such as Voicemail, Caller Number ID, Call Waiting, Call
Forwarding, and Three-Way Calling. It also features a backup battery to provide service
in the case of a power outage.
4
Installation
Before you begin
The Wireless Home Internet device works exclusively with your Cellular Network
Provider and DOES NOT use your home phone wall jacks.
Your device should be located:
• Where you have a strong signal from a cell
tower, typically near a window or outer wall.
Signal strength may vary in different parts of
your home.
• Near an electrical wall outlet.
• In the general area where you’ll be using your
home phone, computer, or Wi-Fi enabled
devices.
Select which phone and computer/Wi-Fi enabled device you will use with the Wireless
Home Internet device:
• A cordless phone system with multiple handsets should be used to place phones
throughout your home.
• If using an existing phone, unplug it from the wall jack.
• For Internet access, you can simultaneously connect up to twenty (20) devices per
Wi-Fi network (2.4 GHz and 5 GHz), forty (40) total, and one (1) via Ethernet.
5
Step 1: Setting up the Wireless Home Internet device
A Install the SIM card
1. Open the battery compartment by pushing the tab in and then lifting up the
cover.
Ports
2. Lift the SIM card holder up.
3. Slide the SIM card into its holder.
4. Push the SIM card holder at with the bottom of the battery compartment.
NOTE:
• If you receive your IFWA from your Cellular Network Provider it may already
have the SIM card pre-installed.
• If you do not have a SIM card, contact your Cellular Network Provider.
6
Step 1: Setting up the Wireless Home Internet device
(continued)
B Install the backup battery
Battery
1. Insert the backup battery.
2. Replace the cover.
NOTES:
• The backup battery is intended for backup purposes only and can take up to
four (4) hours to fully charge.
• Charge time may be impacted by environmental factors; the backup battery
will stop charging when the ambient temperature is outside of the temperature
range allowed for charging: 32°F (0°C) - 113°F (45°C)
7
Step 1: Setting up the Wireless Home Internet device
(continued)
C Turn On Your Device
1. Plug the power cord in to an electrical wall outlet.
2. Connect the other end of the power cord to the Power Input port on the back
of your Wireless Home Internet device.
3. Press the On/Off button so that it is depressed. The Power light turns
solid green.
D Check the Wireless Signal
Wait a few seconds for the Signal
Strength light to turn on, while your device
connects to the cellular network.
Conrm Signal Strength light has four (4)
lit bars for optimal performance. Fewer
bars indicate a moderate signal, which
may be sufcient.
NOTE: If you do not see four (4) lit bars, you may want to choose another location
in your home, such as near a window or outer wall.
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Step 2: Connecting your phone
A Unplug your phone from the wall jack
The Wireless Home Internet device is not used with your home phone wall jack.
NOTE: If you have a cordless phone, keep it plugged into a power outlet.
B Connect your phone to the device
Plug your phone into the “Phone” port on the Wireless Home Internet device using
your existing phone cable or the included phone cable.
NOTE: Do not plug the Wireless Home Internet device or your phones into your wall
jacks.
9
Step 2: Connecting your phone
(continued)
C Place a test call
Place a test call from your connected home phone. Make sure to dial the 10-digit
phone number, including area code.
For best results, place the cordless phone base at least twelve (12) inches from the
Wireless Home Internet device.
Important Phone Tips
• Voicemail is included with your service. Dial 1 to set up and access your voicemail.
• If you choose to use an answering machine instead, set it to fewer than four (4)
rings.
• To place phones throughout your home, use a cordless phone system with multiple
handsets. Wall jacks are not used with the Wireless Home Internet device.
• The second Phone port can be used to connect an additional phone or standalone
answering machine. It uses the same phone number as the rst Phone port.
• Your Wireless Home Internet device does not support incoming/outgoing fax
service or home alarm systems.
• Your Wireless Home Internet device does not support rotary or pulse-dialing
phones.
• Details on using voicemail and transferring a landline phone number can be found
on pages 13-14.
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Step 3: Connecting To The Internet
(Requires purchase of a Wireless Internet Data plan)
A Select Your Internet Connection
To Connect via Wi-Fi:
1. Open the Wi-Fi network manager on your
computer or Wi-Fi enabled device.
2. Find and select the Wireless Home Internet Wi-Fi
network name (SSID) (e.g., XXX-XXXXXX).
To Connect via Ethernet:
Use an Ethernet cable to connect your computer or
other device to the Ethernet port on the back of your Wireless Home Internet
device. Go to your Cellular Network Provider’s website (or your favorite website) to
conrm your Internet connection. Skip Steps 3B and 3C.
B Enter Wi-Fi Network Password
When prompted, enter the Wi-Fi password found on the bottom of the Wireless
Home Internet device.
XXXXXXXXX
XXXXXXXXX
XXXXXXXXX
XXXXXXXXX
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Step 3: Connecting to the Internet
(continued)
C Conrm Internet Connection
Go to your Cellular Network Provider’s website (or your favorite website) to conrm
your Internet connection.
When your device is transmitting to and from the Internet, the Wi-Fi light will icker
green.
Important Internet tips
• To check your data usage or manage your account, go to the Wireless Home
Internet Manager.
• To customize your device settings and view important messages about your your
Cellular Network Provider’s service plan, use the Wireless Home Internet Manager.
On any device connected to the Wireless Home Internet device, enter the URL
printed on the product label directly into your browser address eld. Use the login
details printed on the product label as your login.
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Voicemail
Your Wireless Home Internet device comes with standard wireless voicemail. Follow the
steps below to set up and use your voicemail.
Setup
Dial 1 on any home phone connected to the Wireless Home Internet device and wait
four (4) seconds to be connected to your your Cellular Network Provider’s wireless
voicemail. Simply follow the voice prompts to complete setup. To enable remote
voicemail retrieval and for added security, be sure to create a password during setup.
Message Waiting
There are two indications that a new message is waiting: 1) the Voicemail light and
2) an intermittent dial tone.
The Voicemail light on your Wireless Home Internet device blinks green when
a voicemail message is waiting. You will also hear an intermittent dial tone on any
connected phone handset before placing a call.
Retrieving Messages
To retrieve voice messages, dial 1 on any home phone connected to the Wireless Home
Internet device, and wait four (4) seconds to be connected to your your Cellular Network
Provider’s wireless voicemail box. Simply follow the voice prompts to listen to and
manage your messages. Alternatively, you may dial your 10-digit home phone number
to access your voicemail box.
Remote Retrieval
To retrieve voicemail messages from a phone not connected to the Wireless Home
Internet device, dial the number associated with your Wireless Home Internet service.
When voicemail picks up press the * key. You will then be prompted to enter your
password. Simply follow the prompts to listen to and manage your voicemail messages.
13
Transferring a phone number
Transferring a landline phone number to your Wireless Home Internet device can take
about four (4) days. Outgoing calls can be made immediately using your Wireless Home
Internet device; however, incoming calls (including 911) will continue through your old
service until the transfer is complete. Keep a phone connected to your wall jack or prior
service to continue to receive incoming calls until the transfer is complete. To check the
status of your transfer, visit your Cellular Network Provider’s website.
Wireless Home Internet Manager
The Wireless Home Internet Manager allows you to easily manage your Wireless Home
Internet device. You can:
• Customize settings
• Change your Wi-Fi network name and
password
• Check signal strength, data usage, and
important messages from you cellular
network provider
• Get help and information
To access the Wireless Home Internet Manager, rst connect to your Wireless Home
Internet device. In your browser address eld, enter the URL and Login details printed
on the product label.
NOTE: You can customize the login that is used to access the Wireless Home Internet
Manager by going to System > Administration.
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The Wireless Home Internet Manager includes a navigation panel on the left side of the
screen, which contains the following sections:
• Status – Displays general device information and help (see Status on page 39).
• Connected devices – View devices currently connected to your Wireless Home
Internet device and block/unblock Wi-Fi devices from connecting (see Connected
Devices on page 40).
• Wi-Fi – Customize your device’s Wi-Fi and security settings (see Wi-Fi Settings on
page 41).
• Messages – View messages from your Cellular Network Provider about your
service plan (see Messages on page 45).
• Networking – Access a wide range of network and security settings (see
Networking on page 46).
• Data usage – Check your data usage details (see Data Usage on page 54).
• Call log/blocking – View incoming, outgoing, and missed calls placed to and from
your Wireless Home Internet device and manage your call block list (see Call Log/
Blocking on page 55).
• Parental control – Control days and times a device can connect to the Internet
and limit the permitted websites (see Parental Control on page 56).
• System – Manage system administration functions such as set Date/Time, change
Password, Backup/Restore, reboot, etc. (see System on page 58).
• Logout – Click to log out of the Wireless Home Internet Manager.
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