User Guide
Wireless Home Internet
Welcome to NetComm
Thank you for purchasing the NetComm Wireless Home Internet device
(Model: IFWA-40).
I
II
Contents
Getting Started ........................................................................................................... 1
In The Box
Getting To Know Your Device
How It Works
Installation
Voicemail
Transferring A Phone Number
Wireless Home Internet Manager
Using Your Device
Calling
Internet Access
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Setup
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Message Waiting
Retrieving Messages
Remote Retrieval
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Making Calls
Placing A Call On Hold
Three-Way Calling
Call Forwarding
Call Log
Connect Other Devices
Changing Wi-Fi Network Name And Password
Important Messages
Managing Connected Devices
Parental Control
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III
Checking Your Voice And Data Usage ..................................................................... 21
Helpful Tips
Home Answering Machines
Adjusting Volume
Powering On/Off
TTY Support
Important Information
E911 Service
Power Outages
Backup Battery
Device Compatibility
In-Home Wiring
Frequently Asked Questions
Troubleshooting
General
Phone
Internet
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IV
Device Conguration ................................................................................................. 38
Navigating The User Interface
Help
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Status
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Connected Devices
Wi-Fi Settings
Messages
Networking
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Data Usage
Call Log/Blocking
Parental Control
System
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Safety Information
FCC regulations
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RF Exposure Information
CTIA
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Warranty
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V
VI
Getting started
In the box
The package contains the following items:
Wireless Home Internet Device
Phone Cable
(Optional)
Power Cord
Also included:
Let’s get started
AT&T Wireless Internet
Backup
Battery
Ethernet Cable
(Optional)
Quick Start
User Guide
1
Getting to know your device
Power
Voicemail
Wi-Fi
Ethernet
Information
Telephone
Ports
On/Off
Power
Input
(See Wireless Home Internet Manager on page 14)
Antenna Port
(Optional)
2
Signal Strength
Network Status Indicator
Battery Level
Antenna Port
(Optional)
LED indicator lights
The table below describes possible states for each of the indicator lights.
Indicator Name Status Meaning
Green solid On (AC power)
Power
Voicemail
Wi-Fi
Information
Battery
Level
Green blinking On (battery power)
Off No power
Green blinking New voicemail
Off No new voicemail
Green solid
Green ickering Wi-Fi on, data transferring
Off Wi-Fi off
Green blinking
Off No unread messages
Green solid Battery level >50%
Yellow solid Battery level 20% to 50%
Red blinking Battery level <20%
Off Battery not installed or needs replacing
Wi-Fi on
Check the Wireless Home Internet Manager new message(s)
3
Indicator Name Status Meaning
Off No SIM
Network
Status
Indicator
Red blinking SIM error
Red solid No service
Blue solid 3G/HSPA+ service
Green solid LTE service
Signal
Strength
Green solid
or OFF
More bars indicates higher signal strength
How it works
The Wireless Home Internet device uses your Cellular Network Provider to provide
phone service to your cordless or corded home phone(s) and Internet access to your
computer and Wi-Fi enabled devices. It does not require the use of a home phone wall
jack, unlike a traditional home phone service. Place it anywhere in your home where you
have a strong wireless signal. The Wireless Home Internet device provides many calling
services for your home phone(s), such as Voicemail, Caller Number ID, Call Waiting, Call
Forwarding, and Three-Way Calling. It also features a backup battery to provide service
in the case of a power outage.
4
Installation
Before you begin
The Wireless Home Internet device works exclusively with your Cellular Network
Provider and DOES NOT use your home phone wall jacks.
Your device should be located:
• Where you have a strong signal from a cell
tower, typically near a window or outer wall.
Signal strength may vary in different parts of
your home.
• Near an electrical wall outlet.
• In the general area where you’ll be using your
home phone, computer, or Wi-Fi enabled
devices.
Select which phone and computer/Wi-Fi enabled device you will use with the Wireless
Home Internet device:
• A cordless phone system with multiple handsets should be used to place phones
throughout your home.
• If using an existing phone, unplug it from the wall jack.
• For Internet access, you can simultaneously connect up to twenty (20) devices per
Wi-Fi network (2.4 GHz and 5 GHz), forty (40) total, and one (1) via Ethernet.
5
Step 1: Setting up the Wireless Home Internet device
A Install the SIM card
1. Open the battery compartment by pushing the tab in and then lifting up the
cover.
Ports
2. Lift the SIM card holder up.
3. Slide the SIM card into its holder.
4. Push the SIM card holder at with the bottom of the battery compartment.
NOTE:
• If you receive your IFWA from your Cellular Network Provider it may already
have the SIM card pre-installed.
• If you do not have a SIM card, contact your Cellular Network Provider.
6
Step 1: Setting up the Wireless Home Internet device
(continued)
B Install the backup battery
Battery
1. Insert the backup battery.
2. Replace the cover.
NOTES:
• The backup battery is intended for backup purposes only and can take up to
four (4) hours to fully charge.
• Charge time may be impacted by environmental factors; the backup battery
will stop charging when the ambient temperature is outside of the temperature
range allowed for charging: 32°F (0°C) - 113°F (45°C)
7
Step 1: Setting up the Wireless Home Internet device
(continued)
C Turn On Your Device
1. Plug the power cord in to an electrical wall outlet.
2. Connect the other end of the power cord to the Power Input port on the back
of your Wireless Home Internet device.
3. Press the On/Off button so that it is depressed. The Power light turns
solid green.
D Check the Wireless Signal
Wait a few seconds for the Signal
Strength light to turn on, while your device
connects to the cellular network.
Conrm Signal Strength light has four (4)
lit bars for optimal performance. Fewer
bars indicate a moderate signal, which
may be sufcient.
NOTE: If you do not see four (4) lit bars, you may want to choose another location
in your home, such as near a window or outer wall.
8
Step 2: Connecting your phone
A Unplug your phone from the wall jack
The Wireless Home Internet device is not used with your home phone wall jack.
NOTE: If you have a cordless phone, keep it plugged into a power outlet.
B Connect your phone to the device
Plug your phone into the “Phone” port on the Wireless Home Internet device using
your existing phone cable or the included phone cable.
NOTE: Do not plug the Wireless Home Internet device or your phones into your wall
jacks.
9
Step 2: Connecting your phone
(continued)
C Place a test call
Place a test call from your connected home phone. Make sure to dial the 10-digit
phone number, including area code.
For best results, place the cordless phone base at least twelve (12) inches from the
Wireless Home Internet device.
Important Phone Tips
• Voicemail is included with your service. Dial 1 to set up and access your voicemail.
• If you choose to use an answering machine instead, set it to fewer than four (4)
rings.
• To place phones throughout your home, use a cordless phone system with multiple
handsets. Wall jacks are not used with the Wireless Home Internet device.
• The second Phone port can be used to connect an additional phone or standalone
answering machine. It uses the same phone number as the rst Phone port.
• Your Wireless Home Internet device does not support incoming/outgoing fax
service or home alarm systems.
• Your Wireless Home Internet device does not support rotary or pulse-dialing
phones.
• Details on using voicemail and transferring a landline phone number can be found
on pages 13-14.
10
Step 3: Connecting To The Internet
(Requires purchase of a Wireless Internet Data plan)
A Select Your Internet Connection
To Connect via Wi-Fi:
1. Open the Wi-Fi network manager on your
computer or Wi-Fi enabled device.
2. Find and select the Wireless Home Internet Wi-Fi
network name (SSID) (e.g., XXX-XXXXXX).
To Connect via Ethernet:
Use an Ethernet cable to connect your computer or
other device to the Ethernet port on the back of your Wireless Home Internet
device. Go to your Cellular Network Provider’s website (or your favorite website) to
conrm your Internet connection. Skip Steps 3B and 3C.
B Enter Wi-Fi Network Password
When prompted, enter the Wi-Fi password found on the bottom of the Wireless
Home Internet device.
XXXXXXXXX
XXXXXXXXX
XXXXXXXXX
XXXXXXXXX
11
Step 3: Connecting to the Internet
(continued)
C Conrm Internet Connection
Go to your Cellular Network Provider’s website (or your favorite website) to conrm
your Internet connection.
When your device is transmitting to and from the Internet, the Wi-Fi light will icker
green.
Important Internet tips
• To check your data usage or manage your account, go to the Wireless Home
Internet Manager.
• To customize your device settings and view important messages about your your
Cellular Network Provider’s service plan, use the Wireless Home Internet Manager.
On any device connected to the Wireless Home Internet device, enter the URL
printed on the product label directly into your browser address eld. Use the login
details printed on the product label as your login.
12
Voicemail
Your Wireless Home Internet device comes with standard wireless voicemail. Follow the
steps below to set up and use your voicemail.
Setup
Dial 1 on any home phone connected to the Wireless Home Internet device and wait
four (4) seconds to be connected to your your Cellular Network Provider’s wireless
voicemail. Simply follow the voice prompts to complete setup. To enable remote
voicemail retrieval and for added security, be sure to create a password during setup.
Message Waiting
There are two indications that a new message is waiting: 1) the Voicemail light and
2) an intermittent dial tone.
The Voicemail light on your Wireless Home Internet device blinks green when
a voicemail message is waiting. You will also hear an intermittent dial tone on any
connected phone handset before placing a call.
Retrieving Messages
To retrieve voice messages, dial 1 on any home phone connected to the Wireless Home
Internet device, and wait four (4) seconds to be connected to your your Cellular Network
Provider’s wireless voicemail box. Simply follow the voice prompts to listen to and
manage your messages. Alternatively, you may dial your 10-digit home phone number
to access your voicemail box.
Remote Retrieval
To retrieve voicemail messages from a phone not connected to the Wireless Home
Internet device, dial the number associated with your Wireless Home Internet service.
When voicemail picks up press the * key. You will then be prompted to enter your
password. Simply follow the prompts to listen to and manage your voicemail messages.
13
Transferring a phone number
Transferring a landline phone number to your Wireless Home Internet device can take
about four (4) days. Outgoing calls can be made immediately using your Wireless Home
Internet device; however, incoming calls (including 911) will continue through your old
service until the transfer is complete. Keep a phone connected to your wall jack or prior
service to continue to receive incoming calls until the transfer is complete. To check the
status of your transfer, visit your Cellular Network Provider’s website.
Wireless Home Internet Manager
The Wireless Home Internet Manager allows you to easily manage your Wireless Home
Internet device. You can:
• Customize settings
• Change your Wi-Fi network name and
password
• Check signal strength, data usage, and
important messages from you cellular
network provider
• Get help and information
To access the Wireless Home Internet Manager, rst connect to your Wireless Home
Internet device. In your browser address eld, enter the URL and Login details printed
on the product label.
NOTE: You can customize the login that is used to access the Wireless Home Internet
Manager by going to System > Administration.
14
The Wireless Home Internet Manager includes a navigation panel on the left side of the
screen, which contains the following sections:
• Status – Displays general device information and help (see Status on page 39).
• Connected devices – View devices currently connected to your Wireless Home
Internet device and block/unblock Wi-Fi devices from connecting (see Connected
Devices on page 40).
• Wi-Fi – Customize your device’s Wi-Fi and security settings (see Wi-Fi Settings on
page 41).
• Messages – View messages from your Cellular Network Provider about your
service plan (see Messages on page 45).
• Networking – Access a wide range of network and security settings (see
Networking on page 46).
• Data usage – Check your data usage details (see Data Usage on page 54).
• Call log/blocking – View incoming, outgoing, and missed calls placed to and from
your Wireless Home Internet device and manage your call block list (see Call Log/
Blocking on page 55).
• Parental control – Control days and times a device can connect to the Internet
and limit the permitted websites (see Parental Control on page 56).
• System – Manage system administration functions such as set Date/Time, change
Password, Backup/Restore, reboot, etc. (see System on page 58).
• Logout – Click to log out of the Wireless Home Internet Manager.
15
Status Indicators
In addition to the indicators on the device itself (see LED Indicator Lights on page 3), you
can nd information about your device’s current status at the top of the Wireless Home
Internet Manager page.
Battery Level
Power
Green: On
Gray: Off
Green: High
Yellow: Medium
Red: Low or no charge
Charging: Lightning bolt icon
Gray: No battery
Wi-Fi
Green: On
Gray: Off
Service Provider
Cellular Network Provider or No Service
Language Selector
English or Español
Voicemail
Green: New Voicemail
Gray: No new Voicemail
Information
Green: Unread message(s)
Gray: No unread messages
16
Network Status Indicator
Technology Icon: 4G LTE or 4G
No Service: No Service
Signal Strength
Green Antenna & 4 Green bars: Strong
& 1-3 Gray bars: Poor-Medium
& 4 Gray bars: No signal
Using your device
Calling
Making calls
Using a phone connected to your Wireless Home Internet device, place and receive
calls as you normally would. The Wireless Home Internet device supports dialing with
either a cordless or corded phone.
NOTE: Make sure to dial the 10-digit phone number, including area code.
Placing a call on hold
While on a call, you can press the Flash (or Phone/Talk) key to put the other party
on hold.
Three-way calling
Initiate a three-way call
1. While on a call, press the Flash (or Phone/Talk) key to put the rst party on hold.
2. When you hear a dial tone (wait up to four [4] seconds), dial the second number.
3. When the second party answers, press the Flash (or Phone/Talk) key again to
complete the three-way connection. If the second party does not answer, press the
Flash (or Phone/Talk) key to end the connection and return to the rst party.
17
Call waiting
You will hear two tones if someone calls while you are already on a call. When this
happens, you have several options:
• To hang up on the rst call and connect the incoming call, press the 1 key and then
the Flash (or Phone/Talk) key.
• To continue the rst call and reject the incoming call, press the 0 key and then the
Flash (or Phone/Talk) key.
• To place the rst call on hold and connect the incoming call, press the 2 key and
then the Flash (or Phone/Talk) key.
• To talk with both parties at the same time, rst press the 2 key and then the Flash
(or Phone/Talk) key, and then press the 3 key and then the Flash (or Phone/Talk)
key to merge the three calls.
NOTES:
• Your Wireless Home Internet device comes with standard call waiting and threeway calling. Operation of these features will vary depending on your home phone
equipment.
• If your phone does not have a Flash (or Phone/Talk) key, use the off-hook
mechanism supported by your phone.
18
Call forwarding
To forward all calls, dial:
• *21*
• The 10-digit number to which you wish to forward your calls
• #
(For example: dialing “*21*1234567890#” would forward your calls to the phone number
123-456-7890.)
Please wait at least three (3) seconds to hear a conrmation tone before hanging up.
To stop forwarding calls, dial #21#, and wait at least three (3) seconds to hear a
conrmation tone before hanging up.
NOTE: Applicable wireless minute plan rates apply to forwarded calls.
Call log
You can view incoming and outgoing calls placed to and from your Wireless Home
Internet device on the Wireless Home Internet Manager. To view call details on the
Wireless Home Internet Manager, enterthe URL printed on the product label directly
into your browser address eld on any device that is connected to your Wireless
Home Internet device. Log in using login details printed on the product label (or your
customized login) and go to Call Log.
You can also block certain numbers so that you no longer receive calls from them (see
Call Log/Blocking on page 55).
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Internet access
Connect other devices
You can simultaneously connect up to twenty (20) devices per Wi-Fi network (2.4
GHz and 5 GHz), forty (40) total, including smartphones, tablets, and laptops, to your
Wireless Home Internet device.
1. Open the Wi-Fi network manager on your Wi-Fi enabled device.
2. Find and select the Wi-Fi network name (SSID): XXX-XXXXXX or XXX-XXXXXX-
GUEST (guest network disabled by default).
NOTE: The Wireless Home Internet device supports both 2.4 GHz and 5 GHz Wi-Fi
networks. You can simultaneously connect up to twenty (20) Wi-Fi enabled devices
on each network.
3. When prompted, enter the Wi-Fi password found on the bottom of the Wireless
Home Internet device.
Connect via Ethernet
To connect via Ethernet, plug one end of your Ethernet cable in to the Ethernet port on
your computer and the other end in to the Ethernet port on the back of the Wireless
Home Internet device.
Changing Wi-Fi network name and password
You can customize your Wireless Home Internet device’s Wi-Fi network name (SSID) and
password using the Wireless Home Internet Manager. On any device that is connected to
the Wireless Home Internet device, enter the URL printed on the product label directly
into your browser address eld. Log in using “attadmin” (or your customized login). Go
to Wi-Fi > 2.4GHz > EDIT or Wi-Fi > 5GHz > EDIT to change your network name and
password.
NOTE: You will need to reconnect all Wi-Fi devices using the new information.
20
Important messages
Your Wireless Home Internet device is able to receive important messages from your
Cellular Network Provider regarding new software updates and your service plan. You
cannot respond to these messages.
To view your messages, use any device that is connected to the Wireless Home Internet
device and ente rthe URL printed on the product label directly into your browser address
eld. Log in using login details printed on the product label (or your customized login)
and go to Messages.
Managing connected devices
You can view devices currently connected to your Wireless Home Internet device and
block/unblock devices using the Wireless Home Internet Manager. On any device that
is connected to the Wireless Home Internet device, enter the URL and Login details
printed on the product label (or your customized login) and go to Connected Devices.
Parental control
With Parental Control, you can manage blocked websites and set time restrictions.
To manage Parental Controls, use any device that is connected to the Wireless Home
Internet device and enter the URL and Login details printed on the product label (or your
customized login) and go to Parental Control. From here, you can:
• Select a connected device and add it to the Parental Controls Device List.
• Manage blocked websites and restricted time settings.
21
Checking your voice and data usage
You can view your voice and data usage once you have logged in to your account.
You may need to select the tab for your wireless plan and See all usage to see the
usage details for your Wireless Home Internet device’s phone number.
You can also use the Wireless Home Internet Manager to check data usage details by
device. On any device that is connected to your Wireless Home Internet device, enterthe
URL printed on the product label directly into your browser address eld. Log in using
login details printed on the product label (or your customized login) and go to Data
Usage. To view data usage notications, go to Messages. The Information light on
your Wireless Home Internet device will blink green when you have a new notication.
NOTE: Actual billed usage can be higher than the estimated data usage displayed in the
usage meter.
22
Helpful tips
Home answering machines
If you choose to use your home answering machine instead of the voicemail provided
by your Wireless Home Internet device, you will need to set your answering machine
to pick up calls before four (4) rings, so that it picks up before the network voicemail
service. If you have a standalone answering machine, you can connect it to the second
“Phone” port on the back of your Wireless Home Internet device.
Alternatively, you can call your Cellular Network Provider to turn off the network
voicemail feature.
Adjusting volume
Use your home phone’s volume adjustment, if available. Alternatively, the volume of the
Wireless Home Internet device can be adjusted. Four volume levels are available (level 1
through level 4), with the default setting at level 4. While on a call, press ** to decrease
the volume. Press ## to increase the volume. Each time ** or ## is pressed, the volume
is decreased or increased by one level.
23
Powering On/Off
The On/Off button is used to turn your Wireless Home Internet device on or off. When
powered off, the Wireless Home Internet device will no longer send or receive calls, but
it will continue to charge the backup battery if still connected to the wall outlet.
To turn on your Wireless Home Internet device, press the On/Off button so that it is
depressed. The Power light will turn solid green if connected to a power supply;
it will blink green if on backup battery power. To turn off your Wireless Home Internet
device, push the On/Off button so that it is not depressed.
TTY support
TTY (Text Telephony) and TDD (Telecommunications Device for the Deaf) are supported
by the Wireless Home Internet device. In order to use the TTY network, you must have a
TTY-compatible phone and be in TTY mode. Note that most digital wireless devices are
TTY-compatible.
To set the TTY mode or turn TTY support off, dial *889n# (*TTYn#) on your connected
phone, replacing n with one of the following numbers:
• Replace n with 0 for TTY Off mode. Users who can hear and talk can turn off TTY
support. This is the default setting.
• Replace n with 1 for TTY Full mode. Users who cannot talk or hear can use this
mode to send and receive text messages through a TTY device.
• Replace n with 2 for VCO mode. Users who can talk but cannot hear can use this
mode to talk through the phone and receive responses via text messages.
• Replace n with 3 for HCO mode. Users who can hear but cannot talk can use this
mode to listen to calls and respond via text messages.
24
Important information
E911 service
For emergency calls, you may have to provide your location address to the 911 operator.
Power outages
The Wireless Home Internet device has a backup battery, for use in the event of
a power outage, with talk time of approximately 180 minutes and standby time of
approximately 29 hours (depending on environmental factors). In the event of a power
outage (commercial power no longer available), the Wireless Home Internet device will
automatically begin using the backup battery, provided there is sufcient battery charge
left. If there is no battery charge at the time of the power outage, the device will not be
operable.
To make calls using your backup battery, you must plug a corded phone or landline
phone into one of the “Phone” ports on the Wireless Home Internet device.
When the Wireless Home Internet device is using the backup battery there are three
Power saving modes which can be applied in order to ensure the maximum time
of functioning telephone services. The default setting is the Balanced (Temporary
connectivity) mode. For this setting Wi-Fi and Ethernet connectivity will be disabled
after a set period of time (ve minutes by default) or once the battery reaches 50%
charge. The Maximum Saving (No connectivity) mode disables Wi-Fi and Ethernet
while operating on battery power. The other setting is None in which all functionality
remains enabled and will function normally for the duration of the battery’s charge. In
either power saving mode, pressing the button on the side of the device will cause it to
return to normal (no power saving) mode.
If you experience a power outage and your backup battery is fully depleted, it will be
necessary to restart your device when power is restored by toggling the On/Off button;
the Power light will turn solid green.
25
Backup battery
A new backup battery should last for approximately ve (5) years, but the life of any
backup battery can be adversely affected by environmental conditions like moisture and
heat. To get the longest service from your backup battery, do not place the Wireless
Home Internet device in direct sunlight or in wet or extremely cold environments.
To test the condition of your backup battery, make sure the Wireless Home Internet
device is powered on. Unplug the Wireless Home Internet device from the wall power
outlet. If the Battery light turns red, then the backup battery may need to be
replaced. If the Wireless Home Internet device does not remain on once unplugged from
the wall power outlet, then the backup battery needs to be replaced.
It is recommended that you test your backup battery charge at least once per year and
replace it if necessary.
To order a replacement backup battery and for cost and warranty information, contact
your Cellular Network Provider.
Device compatibility
The Wireless Home Internet device is not compatible with wireless messaging services,
home security systems, fax service, medical alert systems, medical monitoring systems,
credit card machines, IP/PBX Phone systems, or dial-up Internet service. May not be
compatible with your DVR/Satellite systems; please check with your provider. DSL
customers should contact their provider before transferring a phone number to ensure
uninterrupted DSL Internet service.
The Wireless Home Internet device cannot be used to make 500, 700, 900, 976, 0+
collect, operator-assisted, or dial-around calls (e.g., 1010-XXXX).
26
In-home wiring
Interconnecting with home telephone wiring is not necessary but is possible; however, it
is not recommended unless you possess sufcient knowledge of electrical systems.
Use with home wiring requires the physical disconnection from other services,
including the landline coming into your home. Use of a qualied licensed electrician is
highly recommended. Improper installation may result in phone equipment damage or
even a re.
27
Frequently Asked Questions
What kind of phone do I need to work with the Wireless Home Internet
device?
Most standard touch-tone phones may be used. Rotary phones are not supported.
Cordless phone systems provide the most exibility and allow you to easily place
additional handsets throughout your home. Cordless phone systems still need to be
plugged in to a power outlet. A standard corded phone can be used if you need only
one phone in your home.
During a power outage, a standard corded phone that doesn’t require electrical power is
required for service.
How do I install my Wireless Home Internet device?
Refer to pages 5-12 of this guide for the most common installation methods. Other
helpful information:
• Installation near a window or outer wall is strongly recommended to ensure the
strongest possible wireless signal in order to maximize voice/data performance.
• If the Wireless Home Internet device’s Signal Strength light does not
display high signal strength (three [3] to four [4] bars) or voice/data performance is
unacceptable, you may need to relocate the device to another part of the home
with a stronger wireless signal.
Will my Wireless Home Internet device work in areas with no or low
wireless signal strength?
A strong wireless signal (three [3] to four [4] bars) is recommended for optimal
performance. A moderate signal (one [1] to two [2] bars) may be sufcient. If you do not
see green or blue bars, you may want to move the device to a different location.
Does the Wireless Home Internet device support both voice and data?
Yes, you can use your Wireless Home Internet device for both voice and data, as long
as you subscribe to Wireless Home Internet voice and data plans.
28
Why don’t I see the name of the caller when Caller ID is displayed?
The Wireless Home Internet device, similar to other wireless devices, supports calling
number identication.
However, contact names stored on your cordless home phone display for incoming calls.
Can I move my Wireless Home Internet device and use it in another
location?
Yes, you can use your device anywhere in the U.S. where your Cellular Network Provider
is authorized to provide wireless services. All you need is a power outlet and a strong
Cellular Network Provider wireless signal.
When I dial a seven-digit number using the Wireless Home Internet device,
I get a message that the number cannot be completed as dialed. Does the
Wireless Home Internet device support seven-digit dialing?
No. The Wireless Home Internet device requires 10-digit dialing for domestic calls in
most areas.
Can I make international calls with my Wireless Home Internet device?
Yes. To add international calling to your account, please call your Cellular Network
Provider from any phone.
Can I use my Wireless Home Internet device internationally?
No. Use is limited to the United States, Puerto Rico, and U.S. Virgin Islands.
What is the warranty on the Wireless Home Internet device?
The Wireless Home Internet device has a twelve (12)-month limited warranty. For details,
see page 66.
I can’t make or receive calls with my Wireless Home Internet device. What
should I do?
Please follow the troubleshooting steps in this User Guide (pages 31-37). If further
assistance is required, call your Cellular Network Provider.
29
How many devices can I connect to my Wireless Home Internet device?
There are two (2) phone ports to connect your phone or answering machine. For data,
you can simultaneously connect up to twenty (20) devices per Wi-Fi network (2.4 GHz
and 5 GHz), forty (40) total, and one (1) via Ethernet.
How can I check my data speed?
You can check your data speed by visiting the Wireless Home Internet Manager.
Will connecting additional devices affect my data speed?
Yes, active use of multiple devices will decrease your data speeds.
Can I change my Wi-Fi network name and password?
Yes, you can change your Wi-Fi network name and password using the Wireless Home
Internet Manager. From any connected device, enter the URL printed on the product
label directly into your browser address eld. Log in using the login details printed on
the product label (or your customized login). Go to Wi-Fi > 2.4GHz > EDIT or Wi-Fi >
5GHz > EDIT to change your network name and password.
How do I know how much data I’ve used?
To check your data plan usage for your current billing cycle, go to the Wireless Home
Internet Manager.
Once I’ve reached the data limit for my plan, can I continue to use my
Wireless Home Internet device for data?
Yes, but overage charges may apply. To upgrade your data plan, visit the Wireless Home
Internet Manager.
30
Troubleshooting
General
Problem Possible Solution
None of the LED
lights on the face
of the device are
illuminated
Network Status
Indicator light is
solid red
Network Status
Indicator light is
blinking red
• Make sure there is AC power to the Wireless Home Internet
device. Do not connect to an AC outlet controlled by a wall
switch.
• Press the On/Off button (on the back of the device) so that it
is in the ON position (depressed). The Power light should
turn solid green.
• Move your device to another area with sufcient network signal
(three [3] to four [4] bars).
• The SIM card may be missing or not installed properly.
1. Remove the battery compartment cover, then remove the
backup battery.
2. Locate the SIM card slot. Insert the SIM card into the slot.
The SIM card will click and lock in place when properly
installed in the correct orientation.
• The SIM card may be invalid or damaged and may need to
be replaced. For a replacement SIM card, take your Wireless
Home Internet device to your Cellular Network Provider’s local
store, or call your Cellular Network Provider.
31
Phone
Problem Possible Solution
No dial tone
Caller ID shows
number only
My answering
machine won’t
pick up calls
• Make sure there is AC power to the Wireless Home Internet
device. Do not connect to an AC outlet controlled by a wall
switch.
• Make sure your Wireless Home Internet device is powered
on. Push the On/Off button so that it is in the ON position
(depressed). The Power light should turn solid green.
• Make sure your cordless phone has power and is connected
properly to the Wireless Home Internet device.
• Move your Wireless Home Internet device to another area with
sufcient network signal (three [3] to four [4] bars).
• Like all wireless services, only the calling number is displayed
with Caller ID.
• Your home phone may support the display of names stored in
its contacts memory.
• Set your answering machine to pick up calls before four (4)
rings, so that it picks up before the network voicemail service.
• Alternatively, have network voicemail removed from your
account by calling Cellular Network Provider from any phone.
32
Phone
Problem Possible Solution
Poor voice quality
Message Waiting
indicator on my
home phone
doesn’t light
• Use the phone cable included with the Wireless Home Internet
device.
• Make sure all connections are rmly in place.
• Move your device to another area with sufcient network signal
(three [3] to four [4] bars).
• Increase the distance between the Wireless Home Internet
device and other electronic devices (including cordless base
stations, Wi-Fi routers, and cell phones).
• Move the Wireless Home Internet device near a window with
a clear unobstructed view of the sky, and remove any objects
that may be obstructing the wireless signal.
• Make sure the home phone that is connected to the Wireless
Home Internet device is of good quality and in good working
order.
• Voice quality may degrade with a low battery charge. Connect
to an AC power source to recharge when power is available.
• The Wireless Home Internet device does not support this
functionality with your home phone.
• The Wireless Home Internet device has a dedicated Voicemail
light that will blink green when you have a new voice message;
you will also hear an intermittent dial tone when you pick up
your handset.
33
Phone
Problem Possible Solution
I hear an
Intermittent dial
tone
My phone doesn’t
ring when a call
comes in
I hear a constant
low-frequency
tone (not a dial
tone) when I try to
place a call
• You will hear an intermittent dial tone when you have a new
voicemail message waiting.
• Dial 1 from your home phone that is connected to the Wireless
Home Internet device to listen to your voicemail messages.
• If you recently transferred your landline phone number, you will
continue to receive incoming calls on your previous service
until the transfer is complete. To check transfer status, visit the
Wireless Home Internet Manager.
• Make sure your Wireless Home Internet device is NOT
connected to your in-home phone wiring.
• Make sure your home phone is powered on and connected to
the Wireless Home Internet device.
• Your Wireless Home Internet device number may be set to
forward calls to another number. Dial #21# to stop forwarding
calls.
• Hang up your home phone to restore dial tone.
34
Internet
Problem Possible Solution
Can’t access the
Internet
• Make sure your Wireless Home Internet device is powered
on. Push the On/Off button so that it is in the ON position
(depressed). The Power light should turn solid green.
• For Wi-Fi: Make sure your Wireless Home Internet device is
located in the general area of your Wi-Fi enabled device(s).
Check that your device is connected to the Wireless Home
Internet device’s Wi-Fi network (e.g., XXX-XXXXXX) and that
you are using the correct Wi-Fi password.
• For Ethernet: Make sure the Ethernet cable is securely
inserted into the Ethernet port on the back of the Wireless
Home Internet device and your computer (or other device).
• Move your Wireless Home Internet device to another area with
sufcient network signal (three [3] to four [4] bars).
• Make sure the Wi-Fi light is on. If it is not, restart your
Wireless Home Internet device as follows: Push the On/Off
button so that it is in the OFF position. Then push it again so
that it is in the ON position (depressed); the Power light
should turn solid green.
• Check the following on the Wireless Home Internet Manager
using the URL printed on the product label:
- Go to Wi-Fi > 2.4GHz > EDIT and Wi-Fi > 5GHz > EDIT
and for both operating frequencies conrm that Access-
Point conguration and Broadcast SSID are both enabled.
- Go to Networking > MAC/IP/Port Filtering and conrm that
the rewall is not set to block your device’s IP and MAC address.
35
Internet
Problem Possible Solution
Download or
upload speeds
are slow
The Wireless
Home Internet
device’s network
does not appear
in the wireless
network list
• Check your speed using the Wireless Home Internet Manager.
• Check your Signal Strength lights. If it shows less than three (3)
green bars, choose an alternative location.
• Other connected devices may be transferring a large amount
of data. To view and block other connected devices, go to the
Wireless Home Internet Manager via the URL printed on the
product label and select Connected devices.
• A phone call in progress may slow down the data speed.
• Check your wireless network connection using the Wireless
Home Internet Manager via the URL printed on the product
label. 4G LTE offers the fastest data speeds, so if possible,
locate your Wireless Home Internet device in an area with 4G
LTE coverage.
• Make sure the Wireless Home Internet device is powered on.
The Power light should be solid green if connected to a power
outlet or blinking green if on backup battery. When your device
is on backup battery power, Wi-Fi may be disabled. See Power
Outages on page 25 for more information.
• Refresh the network list on the device you are trying to
connect.
• Restart your Wireless Home Internet device: Push the On/
Off button so that it is in the OFF position. Then push it again
so that it is in the ON position (depressed); the Power light
should turn solid green.
36
Internet
Problem Possible Solution
Can’t connect
to my Wireless
Home Internet
device
Can’t access the
Wireless Home
Internet Manager
• Check that you are connecting to your Wireless Home Internet
Wi-Fi network name (SSID) (e.g., XXX-XXXXXX). If connected
via Ethernet, make sure the Ethernet cable is rmly attached.
• Make sure you entered the correct Wi-Fi password, either the
one found on the bottom of your device or your customized
password, if you changed it.
• Make sure you are trying to access on a device that is currently
connected to your Wireless Home Internet device via either WiFi or Ethernet connection.
• Make sure you have entered the correct URL printed on the
product label directly into the browser address eld on your
connected device.
• Make sure you have entered the correct login, either “attadmin”
or your customized login. If you have changed the login and
have forgotten the new one, you must restore the device to
the factory default settings. Remove the bottom cover of your
device, and using a ballpoint pen, press and hold the RESET
button for eight (8) seconds. You may then log in using the
default login printed on the product label.
37
Device conguration
You can manage your Wireless Home Internet device settings using the Wireless Home
Internet Manager. To access this page, rst connect to your Wireless Home Internet
device and enter the URL printed on the product label directly into your browser address
eld. Log in using the details printed on the product label (or your customized login).
Navigating the user interface
The Wireless Home Internet user interface presents a navigation menu down the left
side of the screen. Click on the menu items to display related information and settings
on the right side of the screen.
38
Help
Click the Help button located on any page to expand a window containing
information on the setting displayed on that page.
The Networking and System sections have additional pages with a sub-menu displayed
horizontally at the top of the screen, for example:
Status
The Status page displays an overview of the device’s status such as whether there are
new voicemails, Wi-Fi radio status, battery level, rmware version, network connection
status, network type and signal strength.
39
Connected devices
The Connected devices page displays a list of both Wi-Fi and Ethernet devices that are
currently connected to your Wireless Home Internet. This can be used to monitor who
has access to your network and block (or unblock) devices as required.
40
Wi-Fi Settings
You can manage your Wireless Home Internet device’s Wi-Fi Settings by selecting the
Wi-Fi menu from the left side of the screen. This displays a summary of the current
conguration of the 2.4 GHz and 5 GHz Wi-Fi settings.
Wi-Fi
41
To make changes to the conguration, click the EDIT button of the 2.4 GHz or 5 GHz
settings.
42
Radio conguration
Operating frequency:
• Mode: Indicates which mode is active for connecting via Wi-Fi. The default is
Automatic and allows the device to accept connections from devices supporting
802.11b/g/n (on 2.4 GHz) and 802.11a/n/ac (on 5 GHz).
• Channel: Indicates the wireless channel that the radio is operating on. In most
situations, leaving this as Automatic will work best, but you can manually override
the channel selection using this option.
Access-point conguration
Enable: When selected, this indicates that the Wi-Fi radio is operating.
Network name (SSID): The wireless name that is displayed to wireless clients when
they scan for networks to join.
Broadcast SSID: When selected, this will allow the wireless network name to be
displayed to clients scanning for a wireless network. If unselected, the wireless network
must be added manually on the client.
Security mode: Select the desired Wi-Fi security option.
• WPA2-PSK is the latest and most secure method and should be used if possible
• WPA-PSK/WPA2-PSK allows older clients that do not support WPA2-PSK to
connect while also supporting WPA2-PSK.
• None: Allows any client to connect to your Wi-Fi network without entering a
password. For your security, avoid using this option.
Password: The password that must be entered on your client device to connect to the
Wireless Home Internet. You can use this eld to change the password.
Maximum number of Wi-Fi devices: Species how many client devices can
simultaneously connect to your Wireless Home Internet device.
43
Messages
The Messages page is used to access text messages on your Wireless Home Internet
device. This may include messages from your Cellular Network Provider about your
service plan. Up to 100 messages can be displayed.
When there are more than 100 messages, older messages will be automatically deleted
to make room for the new messages.
To manually delete messages, select the checkbox(s) on the left side of the display for
the messages you wish to delete, then click the DELETE button.
44
Networking
LAN settings
These settings affect the Local Area Network connection.
45
LAN settings
(continued)
• Ethernet Port: Use this setting to enable or disable the Ethernet port on the back
of the device.
• IPv4 Address: This is the IPv4 address of the Wireless Home Internet device. By
default, this is set to 192.168.1.1.
• IPv4 Netmask: The IPv4 Netmask of the Wireless Home Internet device. By
default, this is set to 255.255.255.0
• DHCP Server: Enables or disables the DHCP server on the device. The DHCP
server allows the Wireless Home Internet device to automatically assign a local IP
address from the DHCP pool to wireless clients as they connect.
• DHCP Address Pool Start: The rst address in the DHCP pool which is assigned
to clients.
• DHCP Address Pool End: The last address in the DHCP pool which is assigned to
clients.
• DHCP Lease Time (hours): The length of the DHCP lease. This is the length of
time that the IP address is reserved for a particular client.
Active DHCP Leases
Displays the active DHCP leases and the length of time remaining.
Static Leases
Static leases are used to assign xed IP addresses and symbolic hostnames to DHCP
clients. By setting up a static lease, you can ensure that your device receives the same
IP address when it connects.
46
DMZ
The DMZ or “Demilitarized Zone” opens up all ports to a specic local host. This means
the specied host will not be protected by the built-in rewall and therefore this feature
should be used with care. Under normal operation, this feature should remain disabled.
47
Port Forwarding
Port forwarding allows remote computers on the Internet to connect to a specic
computer or service within the private LAN. It operates based on rules specifying a
protocol, the external ports, the internal IP address and internal ports.
You can create a new rule by entering the required details and then pressing the
ADD button.
48
MAC/IP/Port Filtering
This feature can be used to allow or block certain users and/or ports from accessing
the Internet. It operates based on rules specifying the direction of packets, the source
MAC and IP, the destination IP, protocol, source ports, destination ports and an action
to perform on the packets that match the rule.
The Global parameter setting gives you quick access to turn the ltering on or off for all
rules.
49
VPN Passthrough
This feature allows VPN client software on connected devices to connect through this
device to remote VPN servers. You can specify the VPNs allowed by protocol. Under
normal operation, these should be left as Enabled.
Security Level
This feature protects the internal network according to the precongured security policy.
There are low, medium and high levels which may be set, or you can select Customised
Security to set your own options. Use the checkboxes to allow trafc on the local
network via the specied protocols. The default setting is disabled.
50
UPnP
Universal Plug and Play allows clients on the local network to automatically congure the
router to allow certain trafc to pass through the Wireless Home Internet device.
51
Active UPnP Redirects
Displays the active UPnP redirects on the Wireless Home Internet device.
UPnP Settings
• Start UPnP and NAT-PMP service: Starts or kills the UPnP and NAT-PMP service
to allow UPnP and NAT-PMP functionality.
• Enable UPnP functionality: Enables or disables the UPnP functionality on the
Wireless Home Internet. This service allows local client software to automatically
congure the device for trafc to pass through.
• Enable NAT-PMP functionality: Enables or disables the Wireless Home Internet to
automatically learn network address translation (NAT) settings and port forwarding
congurations.
• Enable secure mode: When enabled, this setting creates UPnP redirects only to
the requesting IP address.
• Port: The port used for the UPnP and NAT-PMP services.
52
Data Usage
The Data Usage page shows the approximate Internet data usage of each client.
• Detailed data usage: Turns on the detailed logging of data per client. When
this setting is enabled, the speed of your Wireless Home Internet service may be
affected. The default setting is disabled.
• Auto reset usage: When selected, the statistics presented under Data usage
details is reset automatically on a specied day of the month.
• Day of month to reset (1-31): Enter the day of the month to reset the data usage
details every month. For example, when set to ‘1’, the data usage details will be
reset on the rst day of each month.
53
Call Log/Blocking
This feature displays a log of the last 100 calls to and from the Wireless Home Internet
device as well as allowing you to block up to 30 phone numbers.
You can block numbers from the call log by selecting the call in the Call log and then
clicking the BLOCK NUMBER button. Alternatively, you can manually enter a number to
block under ‘Add number’. When adding a number manually, it’s a good idea to add a
description for the number so that it is easily identiable in the Call block list.
If the Call log or Call block list contain 100 or 30 entries respectively, delete some old
entries to allow more to be shown/added.
54
Parental Control
The Parental Control page is used to keep a list of rules to control access to specic
websites. Rules can be applied to specic devices on your local area network and at
specic times.
To create a rule:
1. Click the ADD button.
2. In the Rule name eld, enter a name for this rule so that it is easily identiable to you.
3. Using the Device name drop-down list, select the local device on your network to
create a rule for.
55
Parental Control
(continued)
4. To allow this device Internet access, check the Allow Internet checkbox. To deny
Internet access to this device, click the checkbox so that it is not checked.
5. Click the EDIT button.
6. In the Blocked websites eld, enter the domain name of the site you want to
block. Use the icon to add another blocked website. Repeat this step for as many
websites as you want to block.
7. Under Restricted time, use the drop-down list to select a day of the week, then
enter a Start time and Stop time. Use the icon to add another time period. Repeat
this for as many time periods you want to add.
8. When you have nished conguring the rule, click the SAVE & APPLY button.
9. On the Parental Control page, click the SAVE & APPLY button. The rule is applied.
56
System
Date & Time
The Date & Time page lets you set the time, time zone and the Network Time Protocol
(NTP) server to use for synchronization. The time on your Wireless Home Internet device
is important for accurate logging of calls, messages, data usage statistics and parental
control.
Use the Timezone drop-down list to select the time zone that the device is located in.
Under Time synchronization, select the Time set mode.
To manually set the time, select Manual set time then use the drop-down lists to select
the date and time and click the SAVE & APPLY button.
57
To synchronize the time on the Wireless Home Internet device with a time server,
enter the domain name of the time server in the NTP server candidates elds. The
Wireless Home Internet device will attempt to synchronize with the rst server in the list.
If synchronization fails, it will attempt synchronization with the next in the list until it is
successful.
Administration
The Administration page is used to congure the administrator password to access the
web user interface of the Wireless Home Internet device.
To change the password, enter a new password in both the New password and
Re-enter password elds. The passwords entered must be identical otherwise the
password will not be updated.
58
Conguration
This page is used to backup and restore the conguration of your Wireless Home
Internet device or reset it to the factory default settings. Take care with using this feature
as all settings and messages stored on the device will be lost when the device is factory
reset.
Reboot
This page is used to perform a soft reboot of the Wireless Home Internet device. The
device will restart and all previous settings and messages will be retained.
59
Power Saving mode
Select from three Power saving modes to manage the maximum time of functioning
telephone services when the Wireless Home Internet device is operating on the backup
battery. The default setting is the Balanced (Temporary connectivity) mode set for a
time out period of ve minutes or once the battery reaches 50% charge. You can manually
set the timeout period for 1-90 minutes. The Maximum Saving (No connectivity) mode
disables Wi-Fi and Ethernet while operating on battery power. In the None setting all
functionality remains enabled and will all services will function normally for the duration of
the battery’s charge. In either power saving mode, pressing the button on the side of the
device will cause it to return to normal (no power saving) mode.
60
Safety Information
• Some electronic devices may be susceptible to electromagnetic interference.
Locate the router away from TV set, radio and other electronic equipment to avoid
electromagnetic interference.
• The router may interfere with medical devices like hearing aids and pacemakers.
Consult a physician or the manufacturer of the medical device before using the
router.
• Please keep yourself at least eight (8) inches away from the router.
• Do not use your router in dangerous environments such as oil terminals or chemical
factories where there are explosive gases or explosive products being processed.
• Please use original accessories or accessories that are authorized by NetComm.
Unauthorized accessories may affect the router performance, damage the router or
cause danger to you.
• Do not attempt to dismantle the router. There are no user serviceable parts.
• Do not allow the router or accessories to come into contact with liquid or moisture
at any time. Do not immerse the router in any liquid.
• Do not place objects on top of the router. This may lead to overheating of the device.
• The device must be placed in ventilated environment for use.
• Do not expose the router to direct sunlight or store it in hot areas. High temperature
can shorten the life of electronic devices.
• Do not allow children to play with the router or charger.
• Keep the length of the cable between the router and the phone less than 11 yards.
• The router is for indoor use only. Do not use the router outside. Do not connect
telephone extensions which run outside of the building. These can result in lightning
damage to your unit.
61
FCC regulations
Federal Communications Commission Notice (United States): Before a wireless device
model is available for sale to the public, it must be tested and certied to the FCC that it
does not exceed the limit established by the government-adopted requirement for safe
exposure.
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation.
This device has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorientate or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Any changes or modications not expressly approved by the party responsible for
compliance could void the user‘s authority to operate the equipment.
62
RF Exposure Information
Your device contains a transmitter and a receiver. When it is on, it receives and transmits
RF energy. When you communicate with your device, the system handling your
connection controls the power level at which your device transmits.
• This device meets the government’s requirements for exposure to radio waves.
• This device is designed and manufactured not to exceed the emission limits for
exposure to radio frequency (RF) energy set by the Federal Communications
Commission of the U.S. Government.
• This device complies with FCC radiation exposure limits set forth for an
uncontrolled environment. To ensure compliance with RF exposure guidelines the
device must be used with a minimum of 8 inches (20cm) separation from the body.
Failure to observe these instructions could result in your RF exposure exceeding the
relevant guideline limits.
63
CTIA
• Do not disassemble or open, crush, bend or deform, puncture or shred the battery.
• Do not modify or remanufacture, attempt to insert foreign objects into the battery,
immerse or expose to water or other liquids, expose to re, explosion or other
hazard.
• Only use the battery for the system for which it is specied.
• Only use the battery with a charging system that has been qualied with the system
per CTIA Certication Requirements for Battery System Compliance to IEEE 1725.
Use of an unqualied battery or charger may present a risk of re, explosion,
leakage, or other hazard.
• Do not short circuit a battery or allow metallic conductive objects to contact battery
terminals.
• Replace the battery only with another battery that has been qualied with the
system per this standard, IEEE-Std-1725. Use of an unqualied battery may
present a risk of re, explosion, leakage, or other hazard.
• Promptly dispose of used batteries in accordance with local regulations.
• Battery usage by children should be supervised.
• Avoid dropping the Wireless Home Internet device or battery. If the device or
battery is dropped, especially on a hard surface, and the user suspects damage,
take it to a service center for inspection.
• Improper battery use may result in a re, explosion, or other hazard.
64
Warranty
The Wireless Home Internet device comes with a limited warranty that the enclosed
subscriber unit and its enclosed accessories will be free from defects in material and
workmanship for a period that expires one (1) year from the date of sale of the Product
to you, provided that you are the original end-user purchaser of the Product and
provided that your purchase was made from a supplier authorized by the Seller. Transfer
or resale of a Product will automatically terminate warranty coverage with respect to
that Product. This limited warranty is not transferable to any third party, including but not
limited to any subsequent purchaser or owner of the Product. This limited warranty is
applicable only to end users in the United States.
• This product or phone is warranted for twelve (12) months from date of purchase.
• This warranty only applies if the product has been used in accordance with the
manufacturer’s instructions under normal use and with reasonable care.
• What this warranty does not cover:
a) Defects or damages resulting from the misuse of this product.
b) Defects or damages from abnormal use, abnormal conditions, improper
storage, exposure to moisture, dampness or corrosive environments, unauthorized
modications, unauthorized repair, neglect, rough handling, abuse, accident,
alteration, improper installation, incorrect voltage application, food or liquid spillage,
acts of God.
c) Normal wear and tear.
d) If the Product has been opened, modied or repaired by anyone other than a
warranty service center or if it is repaired using unauthorized spare parts.
e) If the serial number or mobile accessory date code has been removed, erased,
defaced, altered, or are illegible in any way subject to sole judgment of NetComm
Wireless.
For warranty service information, please contact:
NetComm Wireless Limited, 1000 Sawgrass Corporate Parkway, Suite 500 Sunrise, Florida 33323, USA Phone: +1 320 566 0316
Website: https://netcommwireless.com/contact/general-enquiries
65
LIMITED WARRANTY
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY
IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST NETCOMM WIRELESS
AND NETCOMM WIRLELESS’S SOLE AND EXCLUSIVE LIABILITY IN RESPECT
OF DEFECTS IN PRODUCT. HOWEVER, THIS LIMITED WARRANTY SHALL NOT
EXCLUDE NOR LIMIT ANY OF YOUR LEGAL (STATUTORY) RIGHTS UNDER THE
APPLICABLE NATIONAL LAWS.
TO THE EXTENT PERMITTED BY APPLICABLE LAW NETCOMM WIRELESS DOES
NOT ASSUME ANY LIABILITY FOR LOSS OF OR DAMAGE TO OR CORRUPTION
OF DATA, FOR ANY LOSS OF PROFIT, LOSS OF USE OF PRODUCTS OR
FUNCTIONALITY, LOSS OF BUSINESS, LOSS OF REVENUES OR LOSS OF
ANTICIPATED PROFIT, INCREASED COSTS OR EXPENSES OR FOR ANY INDIRECT,
OR SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE. TO THE EXTENT
PERMITTED BY APPLICABLE LAW, NETCOMM WIRELESS’S LIABILITY SHALL BE
LIMITED TO THE PURCHASE VALUE OF THE PRODUCT. THE ABOVE LIMITATIONS
SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CAUSED BY DEFECT OF
PRODUCT IN MATERIAL, DESIGN, AND WORKMANSHIP.
How to Get Warranty Service
To obtain warranty service, please call your Cellular Network Provider. Please have the
following information available when you send the device in for repair:
• A valid Proof of Purchase
• Return address
• Daytime phone number or fax number
• Model number
• IMEI number (Look for the 15-digit IMEI number behind the backup battery of the
device.)
• Complete description of the problem
• Transportation prepaid
66
Warranty Programs
You may have other warranty programs with your purchase, such as warranty
exchange. If so, please refer to equipment package or the original point of sale.
The Wireless Home Internet device is a mobile device. It may be used in the U.S.
with home phone equipment, computers, and other Wi-Fi compatible devices. For
emergency calls, you may have to provide your location address to the 911 operator.
The Wireless Home Internet device has a backup battery in the event of a power
outage. However, a cordless phone connected to the Wireless Home Internet device
will not operate (including 911) during a power outage. To use backup battery power,
you must plug a corded phone into the Wireless Home Internet device. Corded or other
landline phone equipment and Internet-capable devices (e.g., PCs, tablets) not provided
with service. Provides voice and wireless data service. Not compatible with wireless
messaging services, security systems, fax services, medical alert and monitoring
systems, credit card machines, IP/PBX phone systems, or dial-up Internet service. May
not be compatible with DVR/ satellite systems; please check with your provider. DSL
customers should contact their provider before transferring a phone number to ensure
uninterrupted DSL Internet service. The Wireless Home Internet device is sold for use on
your Cellular Network Provider’s wireless network.
All rights reserved.
No part of this publication may be excerpted, reproduced, translated or utilized in any
form or by any means, electronic or mechanical, including photocopying and microlm,
without the prior written permission of NetComm Wireless.
The manual is published by NetComm Wireless. We reserve the right to make
modications on print errors or update specications without prior notice.
Version No. : v1.0
Manual No. : MPRT-00014-000
67
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