NetComm Wireless 3G39W Users Manual
Videotron 3G39W-V
USER GUIDE
Videotron – 3G39W-V
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3G39W-V User Guide
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DOCUMENT VERSION
DATE
1.0 - Initial document release
09/09/2011
Copyright
Copyright©2011 NetComm Limited. All rights reserved.
The information contained herein is proprietary to NetComm Limited. No part of this document may be translated, transcribed,
reproduced, in any form, or by any means without prior written consent of NetComm Limited.
Please note: This document is subject to change without notice.
Save Our Environment
When this equipment has reached the end of its useful life, it must be taken to a recycling centre and processed separately from
domestic waste.
The cardboard box, the plastic contained in the packaging, and the parts that make up this device can be recycled in accordance
with regionally established regulations. Never dispose of this electronic equipment along with your household waste. You may be
subject to penalties or sanctions under the law. Instead, ask for disposal instructions from your municipal government.
Please be responsible and protect our environment.
This manual covers the following products:
NetComm 3G39W-V
Table 1 - Document Revision History
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Table of Contents
Overview ........................................................................................................................................................................................ 4
Introduction ................................................................................................................................................................................................... 4
Target Users .................................................................................................................................................................................................. 4
Prerequisites.................................................................................................................................................................................................. 4
Notation ........................................................................................................................................................................................................ 4
Product Introduction ..................................................................................................................................................................... 5
Product Overview .......................................................................................................................................................................................... 5
Package Contents ......................................................................................................................................................................................... 5
Product Features ........................................................................................................................................................................................... 5
Physical Dimensions and Indicators ............................................................................................................................................ 6
LED Indicators ............................................................................................................................................................................................... 6
Integrated Interfaces ..................................................................................................................................................................... 6
Physical Dimensions ...................................................................................................................................................................................... 7
3G39W-V Default Settings ............................................................................................................................................................................. 7
Safety and Product Care ............................................................................................................................................................... 8
Transport and Handling ................................................................................................................................................................. 8
Installation and Configuration of the 3G39W-V ............................................................................................................................ 9
Placement of your 3G39W-V .......................................................................................................................................................................... 9
Hardware installation.................................................................................................................................................................................... 10
Connecting via a cable ................................................................................................................................................................................. 10
Connecting wirelessly .................................................................................................................................................................................. 10
First Time Simple Configuration Wizard ......................................................................................................................................................... 11
Management Console Login Procedure ........................................................................................................................................................ 13
Management Console .................................................................................................................................................................................. 14
Advanced Features ...................................................................................................................................................................................... 16
Technical Data ............................................................................................................................................................................. 41
Electrical Specifications ................................................................................................................................................................................ 41
Environmental Specifications / Tolerances .................................................................................................................................................... 41
FAQ .............................................................................................................................................................................................. 42
Appendix A: Tables...................................................................................................................................................................... 43
Legal & Regulatory Information................................................................................................................................................... 44
Contact......................................................................................................................................................................................... 46
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Overview
Introduction
This manual provides information related to the installation, operation, and utilisation of the 3G39W-V.
Target Users
The individual reading this manual is presumed to have a basic understanding of telecommunications terminology and concepts.
Prerequisites
Before continuing with the installation of your 3G39W-V, please confirm that you comply with the minimum system requirements
below.
An activated 3G SIM card.
Computer with Windows, Macintosh, or Linux-based operating systems with a working Ethernet adapter with TCP/IP
Protocol installed.
A Web Browser such as Internet Explorer, Netscape Navigator, Mozilla Firefox, Opera, Safari etc.
Wireless Computer System Requirements:
o
Computer with a working 802.11b, 802.11g or 802.11n wireless adapter.
Notation
The following symbols are utilised in this user manual:
-
The following note requires attention
-
The following note provides a warning
-
The following note provides relevant information
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Product Introduction
Product Overview
Multi-mode cellular modem for 3G/2G mobile broadband connectivity supporting HSPA/EDGE/GPRS
Quad-band 3G/WCDMA network support: 850/AWS/1900/2100 MHz
Quad-band 2G/GSM network support: 850/900/1800/1900 MHz
Downloads up to 7.2 Mbps1 - HSDPA category 8
Uploads up to 5.76 Mbps1 - HSUPA category 6
EDGE Multi Slot Class 12 – up to 236 Mbps1
1 x LAN Ethernet 10/100 port
1x LAN/WAN Ethernet 10/100 port for alternate Internet connection (ADSL/Cable/Satellite)
Wireless LAN access point IEEE 802.11n (backwards compatible with IEEE 802.11b/g devices)
Support for auto Internet fallback to 3G
2 x Internal Wi-Fi antennas
Detachable cellular antenna (SMA)
Wi-Fi Protected Setup (WPS) for wireless connectivity
Browser based interface for configuration and management
1. Speeds are dependent on network coverage. See your 3G provider coverage maps for more details. The total number of Wi-Fi users can also affect data speeds.
Maximum wireless signal rate and coverage values are derived from IEEE Standard 802.11g and 802.11n specifications. Actual wireless speed and coverage are
dependent on network and environmental conditions included but not limited to volume of network traffic, building materials a nd construction/layout.
Advanced Firewall and wireless security - WEP, WPA, WPA2
Package Contents
The 3G39W-V package consists of:
3G39W-V – Videotron 3G Wi-Fi Router
12VDC~1.5A Power Adapter
RJ-45 LAN Cable
Quick Setup Guide
Wireless Security Card
If any of these items are missing or damaged, please contact NetComm Support immediately by visiting the NetComm Support
website at: http://www.netcomm.com.au/contact-us/technical-support
Product Features
The 3G39W-V creates a secure Wi-Fi network, providing Internet access using a 3G network. With a quick and easy setup, simply
insert an active 3G SIM card into the slot on the rear panel and get instant access to a 3G Internet connection within seconds.
The 3G39W incorporates a Wireless LAN 802.11b/g/n access point, two Ethernet 10/100Mbps ports. It features the latest security
options such as WPA and WPA2 data encryption, SPI (Stateful Packet Inspection) Firewall and VPN pass through.
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LED INDICATOR
ICON
DEFINITION
Wi-Fi Solid blue light when WLAN is enabled. Blinks on traffic (data transfer)
WAN/LAN
LAN mode: Solid blue light when the router is connected via the LAN
Ethernet Port
WAN mode: Lights up when the router is connected to the internet via
a fixed line WAN connection
LAN
Solid blue light when specific LAN connection is established. Blinks on
LAN port traffic
3G
Solid blue light when the 3G39W-V is connected via 3G, blinks on
traffic
Power
Solid amber light when device is powered on. Blinking during device
start up.
INTERFACE
FUNCTION
SIM Slot
Insert your SIM card here (until you hear a click). Please be careful to insert the SIM in the
correct orientation by viewing the printed icon.
3G Antenna
Attach in the 3G Antenna here in a clockwise direction.
LAN/WAN
Switchable LAN/ WAN Ethernet port for Fixed Line (ADSL/Cable/Satellite) connection or
wired Ethernet clients (Computers, Laptops, etc)
LAN
LAN Port for wired Ethernet clients (Computers, Laptops, etc)
Reset/WPS
Hold this button down for over 10 seconds to reset to factory defaults. Hold and release this
button for less than 10 seconds to enable the WPS push-button-connect function.
Power
Power connector, connects to a DC 12V 1.5A Power Adapter
Physical Dimensions and
Indicators
LED Indicators
The 3G39W-V has been designed to be placed on a desktop. All of the cables exit from the rear for better organization. The display
is visible on the front of the 3G39W-V to provide you with information about network activity and the device status. See below for an
explanation of each of the indicator lights.
Integrated Interfaces
The following integrated interfaces are available on the 3G39W-V:
Table 3 - Rear Panel Ports
Table 2 - LED Indicators
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3G39W-V
Length
133 mm
Height
137 mm
Width
34 mm
Weight
250 grams
LAN (MANAGEMENT)
Static IP Address:
192.168.20.1
Subnet Mask:
255.255.255.0
Default Gateway:
192.168.20.1
WAN (INTERNET)
WAN mode:
DHCP
WIRELESS (WI-FI)
SSID:
(Refer to the included wireless security card)
Security:
WPA2-PSK
Security Key:
(Refer to the included wireless security card)
3G39W-V WEB INTERFACE ACCESS
Username:
admin
Password:
No Password Set
Physical Dimensions
The following page lists the physical dimensions of the 3G39W-V.
Table 4 - Device Dimensions
Figure 1 - 3G39W-V Dimensions
3G39W-V Default Settings
The following tables list the default settings for the 3G39W-V.
Table 5 - LAN Management Default Settings
Table 6 - WAN Port Default Settings
For security purpose, each 3G39W-V comes with a unique SSID that varies by a 4 digit number at the end. e.g. SSID: ‚VIDEOTRON1234.‛
Table 7 - Wi-Fi Default Settings
Table 8 - Web Interface Default Settings
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Safety and Product Care
With reference to unpacking, installation, use and maintenance of your electronic device, the following basic guidelines are
recommended:
Do not use or install this product near water to avoid fire or shock hazard. For example, near a bathtub, kitchen sink,
laundry tub, or near a swimming pool. Also, do not expose the equipment to rain or damp areas (e.g. a wet basement).
Do not connect the power supply cord on elevated surfaces. Allow it to lie freely. There should be no obstructions in its
path and no heavy items should be placed on the cord. In addition, do not walk on, step on or mistreat the cord.
To safeguard the equipment against overheating, make sure that all openings in the unit that offer exposure to air are
unobstructed.
WARNING
Disconnect the power line from the device before servicing.
Transport and Handling
When transporting the 3G39W-V, it is recommended to return the product in the original packaging. This ensures the product will
not be damaged.
In the event the product needs to be returned, ensure it is securely packaged with appropriate padding to prevent
damage during courier transport.
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Installation and Configuration of
the 3G39W-V
Placement of your 3G39W-V
Just like your mobile phone, the 3G39W-V’s location will affect its signal strength to the 3G Base Station (Cell Tower). The data
speed achievable from the 3G39W-V is relative to this signal strength, which is affected by many environmental factors. Please keep
in mind that the 3G39W-V will need adequate signal strength in order to provide Internet connectivity whilst choosing a location to
place your 3G39W-V.
Similarly, the wireless connection between your 3G39W-V and your Wi-Fi devices will be stronger the closer your connected
devices are to your 3G39W-V. Your wireless connection and performance will degrade as the distance between your 3G39W-V and
connected devices increases. This may or may not be directly noticeable, and is greatly affected by the individual installation
environment.
If you have concerns about your network’s performance that might be related to range or obstruction factors, try moving the
computer to a position between three to five meters from the 3G39W-V in order to see if distance is the problem.
Please note: While some of the items listed below can affect network performance, they will not prohibit your wireless
network from functioning; if you are concerned that your network is not operating at its maximum effectiveness, this
checklist may help. Please ensure that your 3G39W-V’s 3G external antenna is positioned vertically (toward the ceiling).
If you experience difficulties connecting wirelessly between your Wi-Fi Devices and your 3G39W-V, please try the following steps:
In multi-storey homes, place the 3G39W-V on a floor that is as close to the centre of the home as possible. This may
mean placing the 3G39W-V on an upper floor.
Try not to place the 3G39W-V near a cordless telephone that operates at the same radio frequency as the 3G39W-V
(2.4GHz).
Avoid obstacles and interference
Avoid placing your 3G39W-V near devices that may emit radio ‚noise,‛ such as microwave ovens. Dense objects that can inhibit
wireless communication include:
Refrigerators
Washers and/or dryers
Metal cabinets
Large aquariums
Metallic-based, UV-tinted windows
If your wireless signal seems weak in some spots, make sure that objects such as those listed above are not blocking
the signal’s path (between your devices and the 3G39W-V).
Cordless Phones
If the performance of your wireless network is impaired after considering the above issues, and you have a cordless phone:
Try moving cordless phones away from your 3G39W-V and your wireless-enabled computers.
Unplug and remove the battery from any cordless phone that operates on the 2.4GHz band (check manufacturer’s
information). If this fixes the problem, your phone may be interfering with the 3G39W-V.
If your phone supports channel selection, change the channel on the phone to the farthest channel from your wireless
network. For example, change the phone to channel 1 and move your 3G39W-V to channel 11. See your phone’s
user manual for detailed instructions.
If necessary, consider switching to a 900MHz or 5GHz cordless phone.
Choose the ‚Quietest‛ Channel for your Wireless Network
In locations where homes or offices are close together, such as apartment buildings or office complexes, there may be wireless
networks nearby that can conflict with your wireless network. Use the Site Survey capabilities found in the Wireless Utility of your
wireless adapter to locate any other wireless networks that are available (see your wireless adapter’s user manual), and switch your
Router and computers to a channel as far away from other networks as possible.
Experiment with more than one of the available channels, in order to find the clearest connection and avoid interference from
neighbouring cordless phones or other wireless devices.
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Hardware installation
1. Attach the supplied antenna to the port marked 3G Antenna. [This should be attached in a clockwise direction.]
2. Insert your SIM card (until you hear a click) into the SIM slot.
3. Connect the power adapter to the Power socket on the back of the 3G39W-V.
4. Plug the power adapter into the wall socket and switch on the power.
5. Wait approximately 60 seconds for the 3G39W-V to power up.
Connecting via a cable
1. Connect the yellow Ethernet cable provided to the port marked LAN at the back of the 3G39W-V.
2. Connect the other end of the yellow Ethernet cable to your computer.
3. Wait approximately 30 seconds for the connection to establish.
4. Open your Web browser, http://my.router or http://192.168.20.1 into the address bar and press enter.
5. Follow the steps to set up your 3G39W-V.
Connecting wirelessly
1. Ensure Wi-Fi is enabled on your device (computer/laptop/Smartphone).
2. Scan for wireless networks in your area and connect to the network name that matches the Wireless network name found
on the Wireless Security Card (included in the box).
Figure 2 - Included Security Card
Please note: For security purposes, each 3G39W-V has a unique SSID (such as VIDEOTRON6444) and Wireless Security
Key. The included Wireless Security Card lists these instead of the xxxxx’s shown in the screenshot above.
3. When prompted for your wireless security settings, enter the Wireless security key listed on your Wireless Security Card.
4. Wait approximately 30 seconds for the connection to establish.
5. Open your Web browser, type http://my.router or http://192.168.20.1 into the address bar and press enter.
6. Follow the steps to set up your 3G39W-V.
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First Time Simple Configuration Wizard
Once you have logged in to your 3G39W-V for the first time, you will be presented with the option of running the 3G39W-V ‚Set-up
Wizard‛. Clicking the ‚Yes, lets get started with the Wizard‛ button will then display the first setup step as shown in the screenshot
below. This wizard can be skipped by clicking on the ‚No thanks, take me to the Basic Interface‛ button. You can re-run the Setup
Wizard later by selecting the ‚Startup Wizard‛ option under ‚Administration‛ tab in the Advanced View of the management console.
Please note: The system language defaults to utilising French. To change the system language to English, please see the
Management section detailed on page 36.
Figure 3 - Startup Wizard - Language and Time Zone Settings
Select your Language Preference and Time Zone then click ‚Next‛;
This page allows you to customize the username and password required to administer your 3G39W-V. It is recommended that you
choose a unique password for added security. Please enter a user name and password that you wish to use, or leave these fields
unchanged to use the default username of admin with no password set. Click ‚Next‛ to continue.
Figure 4 - Startup Wizard - Web Configuration Username and Password Settings
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Figure 5 - Startup Wizard - Wi-Fi Settings
The next page allows you to configure basic Wi-Fi settings.
Wireless (Wi-Fi):
Wi-Fi is set to ‚On‛ by default. Changing this option to ‚Off‛ will turn off the wireless feature and you will not be able to connect to
your 3G39W-V via Wi-Fi.
SSID Broadcast:
Select ‘Disable’ to hide the SSID of your 3G39W-V. If disabled, other people will not be able scan and detect your 3G39W-V’s
SSID.
SSID Broadcast Name (Max 32 Characters):
The SSID (Service Set Identifier) is the name of your wireless network. Use a unique name to identify your wireless network so that
you can easily connect from your wireless clients. This field is case sensitive and can be up to 32 characters. You should change
the default SSID for added security.
This page allows you to configure Wi-Fi security settings for your 3G39W-V. Setting a strong wireless security level (such as WPA2PSK - AES) can prevent unauthorized access to your wireless network. Please enter the Security Key that you wish to use, or leave
this field unchanged to use the default Security Key. Click ‚Next‛ to continue.
Figure 6 - Startup Wizard - Wi-Fi Security Settings
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Figure 7 - Startup Wizard - Review your settings
Review your settings then click ‚Finish‛ to save configuration. Click ‚Back‛ if you want to make changes.
After clicking Finish, the 3G39W-V will save your configuration and reboot itself. Please wait as this process takes about 2 minutes.
You will be guided back to the management console once the process is complete.
Management Console Login Procedure
After first time setup, the management console will be password protected to prevent unauthorized access to the configuration
settings of your 3G39W-V.
To log in to the management console and view the status and make changes to your 3G39W-V, please follow the steps below:
1. Open your web browser (e.g. Internet Explorer/Firefox/Safari) and navigate to http://192.168.20.1 or http://my.router
2. Enter the username and password configured during the first time setup and click submit. The default username admin with
a blank password if the details haven’t been customized. Click Login to continue.
Please Note: If you forget the username and password you selected during the 3G39W-V set-up process, holding the
reset button for over 10 seconds will restart the unit with the original settings (username: admin / no password).
Figure 8 - Management Console Login
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OPTION
DEFINITION
‘Always ON’
Enables the 3G internet connection and, does not disconnect, even if idle.
‘OFF’
The 3G39W-V will not connect to the Internet
‘Automatic 3G Backup’
The Automatic 3G Backup feature of the 3G39W-V is designed to provide a backup 3G Internet connection
when you use the WAN connection as your primary, when the primary fails. The Internet connection will
automatically switch back to your WAN connection once your WAN Internet connection is back online. To use
this feature, you will need both an Ethernet WAN connection (from an xDSL modem/ISDN/Satellite etc) and a
3G connection. To configure your WAN settings according to your network environment, please switch to
advanced view ‚Internet Settings‛ then select ‛WAN‛.
Management Console
Basic Status Overview
The basic status page provides basic system related information. It is shown after logging in to the 3G39W-V, and can also be
accessed by selecting Basic Status from the menu.
Figure 9 - Basic View – Status
The status page shows the 3G connection status, Signal Strength (dBm) and SIM Status.
Internet
Figure 10 - Basic View - Internet
The 3G Operation Mode can be configured on this page. This allows for automatic failover to be configured if desired. Please see
the table below for options allowed for the 3G operation mode:
Table 9 - Basic View - Internet Settings
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OPTION
DEFINITION
Wireless (WiFi) ON/ OFF:
Changing this option to Off will turn off the WiFi feature on the 3G39W-V and you will not be able to connect to
your 3G39W-V wirelessly.
SSID Broadcast Name (SSID):
The SSID (Service Set Identifier) is the name of your wireless network. Use a unique name to identify your
wireless device so that you can easily connect to it from your wireless clients. This field is case sensitive and
can be up to 32 characters.
SSID Broadcast:
Select ‘Disabled’ to hide the SSID of your 3G39W-V. If disabled, other people will not be able to easily see your
3G39W-V’s SSID. To add wireless clients with broadcast disabled, the SSID will need to be manually
configured on each wireless client.
Security key:
Enter your chosen Wireless Security key here. The default WPA-PSK key is printed on the wireless security
card and on the Product ID on the bottom of the 3G39W-V. Please note that whilst the key can be customized
on this page, the key will revert to the default if the 3G39W-V is reset to factory default.
Wireless
Figure 11 - Basic View - Wireless
This page allows you to configure basic Wi-Fi settings for this device such as enabling/disabling the Wi-Fi functionality, changing the
Wireless Network Name (SSID) or the Wireless Security key.
Table 10 - Basic View - Wi-Fi Settings
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