NetComm Wireless 3G38WV User Manual
Telus 3G38WV-TS
USER GUIDE
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DOCUMENT VERSION
DATE
1.0 - Initial document release
24/10/2011
Copyright
Copyright©2011 NetComm Limited. All rights reserved.
The information contained herein is proprietary to NetComm Limited. No part of this document may be translated, transcribed,
reproduced, in any form, or by any means without prior written consent of NetComm Limited.
Please note: This document is subject to change without notice.
Save Our Environment
When this equipment has reached the end of its useful life, it must be taken to a recycling centre and processed separately from
domestic waste.
The cardboard box, the plastic contained in the packaging, and the parts that make up this device can be recycled in accordance
with regionally established regulations. Never dispose of this electronic equipment along with your household waste. You may be
subject to penalties or sanctions under the law. Instead, ask for disposal instructions from your municipal government.
Please be responsible and protect our environment.
This manual covers the following products:
NetComm 3G38WV-TS
Table 1 - Document Revision History
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Table of Contents
Overview ........................................................................................................................................................................................ 4
Introduction ................................................................................................................................................................................................... 4
Target Users .................................................................................................................................................................................................. 4
Prerequisites.................................................................................................................................................................................................. 4
Notation ........................................................................................................................................................................................................ 4
Product Introduction ..................................................................................................................................................................... 5
Product Overview .......................................................................................................................................................................................... 5
Package Contents ......................................................................................................................................................................................... 5
Product Features ........................................................................................................................................................................................... 5
Note about your SIM ...................................................................................................................................................................................... 5
Physical Dimensions and Indicators ............................................................................................................................................ 6
LED Indicators ............................................................................................................................................................................................... 6
Integrated Interfaces ..................................................................................................................................................................... 6
Physical Dimensions ...................................................................................................................................................................................... 7
3G38WV-TS Default Settings ......................................................................................................................................................................... 7
Safety and Product Care ............................................................................................................................................................... 8
Installation and Configuration of the 3G38WV-TS ........................................................................................................................ 9
Placement of your 3G38WV-TS ..................................................................................................................................................................... 9
Hardware installation.................................................................................................................................................................................... 10
First Time Simple Configuration Wizard ......................................................................................................................................................... 11
Management Console Login Procedure ........................................................................................................................................................ 17
Management Console .................................................................................................................................................................................. 17
Advanced Features ...................................................................................................................................................................................... 20
Additional Product Information ................................................................................................................................................... 47
Using the 3G38WV-TS to make and receive telephone calls.......................................................................................................................... 47
Technical Data ............................................................................................................................................................................. 50
Electrical Specifications ................................................................................................................................................................................ 50
Environmental Specifications / Tolerances .................................................................................................................................................... 50
FAQ .............................................................................................................................................................................................. 51
Appendix A: Tables...................................................................................................................................................................... 53
Legal & Regulatory Information................................................................................................................................................... 54
Contact......................................................................................................................................................................................... 56
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Overview
Introduction
This manual provides information related to the installation, operation, and utilisation of the 3G38WV-TS.
Target Users
The individual reading this manual is presumed to have a basic understanding of telecommunications terminology and concepts.
Prerequisites
Before continuing with the installation of your 3G38WV-TS, please confirm that you comply with the minimum system requirements
below.
An activated TELUS SIM card.
Computer with Windows, Macintosh, or Linux-based operating systems with a working Ethernet adapter with TCP/IP
Protocol installed.
A Web Browser such as Internet Explorer, Netscape Navigator, Mozilla Firefox, Opera, Safari etc.
Wireless Computer System Requirements:
o
Computer with a working 802.11b, 802.11g or 802.11n wireless adapter.
Notation
The following symbols are utilised in this user manual:
-
The following note requires attention
-
The following note provides a warning
-
The following note provides relevant information
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Product Introduction
Product Overview
Quad-Band HSPA+ (where network is available)
Up to 21Mbps down / 5.76Mbps up1
2 x Voice ports (circuit-switched)
1 x 10/100 LAN Ethernet port
802.11n/300Mbps Wireless1 (Backward compatible with 802.11b/g)
1 x WAN Ethernet port for optional alternate Internet connectivity (ADSL/Cable/Satellite)
Supports auto Internet fallback to WAN
2 x Internal WiFi antennas
WiFi Protected Setup (WPS) for wireless connectivity
Browser based interface for configuration and management
Wireless security options- WEP, WPA, WPA2
1. Speeds are dependent on network coverage. See your MBB provider coverage maps for more details. The total number of Wi-Fi users can also affect data speeds.
Maximum wireless signal rate and coverage values are derived from IEEE Standard 802.11g and 802.11n specifications. Actual wi reless speed and coverage are
dependent on network and environmental conditions included but not limited to volume of network traffic, building materials and construction/layout.
Package Contents
The 3G38WV-TS package consists of:
3G38WV-TS – NetComm Smart Hub 4G HSPA+ WiFi Router with Voice
12VDC~1.5A Power Adapter
1 x External Antenna
1 x RJ-45 LAN Cable
1 x RJ-11 phone cable
Quick Setup Guide
Wireless Security Card
If any of these items are missing or damaged, please contact TELUS Client care at 1-866-558-2273
Product Features
The NetComm Smart Hub 4G creates a secure WiFi network, providing Internet access for up to 15 users and simultaneous phone
service using the TELUS 4G network. With quick and easy setup the NetComm Smart Hub 4G provides a landline experience
without the need for fixed line connections. Simply plug the NetComm Smart Hub 4G into a power outlet then insert an active
TELUS SIM card into the slot on the rear panel to access a 4G Internet connection within minutes.
The NetComm Smart Hub 4G incorporates a WLAN 802.11b/g/n access point, one 10/100Mbps Ethernet port, one 10/100Mbps
Ethernet WAN port and two phone ports for making and receiving telephone calls. It features the latest security options such as
WPA and WPA2 data encryption, SPI (Stateful Packet Inspection) Firewall and VPN pass through.
Note about your SIM
Your NetComm Smart Hub 4G will lock itself to a SIM card once it has been inserted. Once your NetComm Smart Hub 4G has
been locked to a particular SIM card, two things will happen.
You won’t be able to use the SIM card in any other device (including other NetComm Smart Hub 4Gs).
You won’t be able to use other SIM cards in your NetComm Smart Hub 4G (including other TELUS SIM cards).
Please note: A firmware upgrade or factory reset will not affect the SIM lock to the NetComm Smart Hub 4G.
For additional support please contact TELUS Client care at 1-866-558-2273
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LED INDICATOR
ICON
DEFINITION
WiFi
Solid blue light when WLAN is enabled. Blinks on traffic (data transfer)
WAN
WAN mode: Lights up when the router is connected to the internet via
a fixed line WAN connection
LAN
Solid blue light when specific LAN connection is established. Blinks on
LAN port traffic
4G
Solid blue light when the 3G38WV-TS is connected via 4G, blinks on
traffic
Line 1
Solid blue light when the analog telephone connected to Line 1 is offhook, blinks on incoming call
Line 2
Solid blue light when the analog telephone connected to Line 2 is offhook, blinks on incoming call
Power
Solid amber light when device is powered on. Blinking during device
start up.
INTERFACE
FUNCTION
SIM Slot
Insert your SIM card here (until you hear a click). Please be careful to insert the SIM in the
correct orientation by viewing the printed icon.
4G Antenna
Attach in the 4G Antenna here in a clockwise direction.
WAN
WAN Ethernet port for Fixed Line (ADSL/Cable/Satellite) connection
LAN
LAN Port for wired Ethernet clients (Computers, Laptops, etc)
Line 1
Phone port to enable connection to a standard analog telephone
Line 2
Phone port to enable connection to a standard analog telephone
Reset/WPS
Hold this button down for over 10 seconds to reset to factory defaults. Hold and release this
button for less than 10 seconds to enable the WPS push-button-connect function.
Power
Power connector, connects to a DC 12V 1.5A Power Adapter
Physical Dimensions and
Indicators
LED Indicators
The 3G38WV-TS has been designed to be placed on a desktop. All of the cables exit from the rear for better organization. The
display is visible on the front of the 3G38WV-TS to provide you with information about network activity and the device status. See
below for an explanation of each of the indicator lights.
Table 2 - LED Indicators
Integrated Interfaces
The following integrated interfaces are available on the rear of the 3G38WV-TS:
Table 3 - Rear Panel Ports
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3G38WV-TS
Length
133 mm
Height
137 mm
Width
34 mm
Weight
250 grams
LAN (MANAGEMENT)
Static IP Address:
192.168.20.1
Subnet Mask:
255.255.255.0
Default Gateway:
192.168.20.1
WAN (INTERNET)
WAN mode:
DHCP
WIRELESS (WI-FI)
SSID:
(Refer to the included wireless security card)
Security:
WPA-PSK
Security Key:
(Refer to the included wireless security card)
3G38WV-TS WEB INTERFACE ACCESS
Username:
admin
Password:
admin
3G38WV-TS DEFAULT APN
Default APN:
isp.telus.com
Physical Dimensions
The following page lists the physical dimensions of the 3G38WV-TS.
Table 4 - Device Dimensions
Figure 1 - 3G38WV-TS Dimensions
3G38WV-TS Default Settings
The following tables list the default settings for the 3G38WV-TS.
Table 5 - LAN Management Default Settings
Table 6 - WAN Port Default Settings
For security purpose, each 3G38WV-TS comes with a unique SSID that varies by a 2 digit number at the end. e.g. SSID: ‚TELUS_Smart_Hub_XX‛
Table 7 - WiFi Default Settings
Table 8 - Web Interface Default Settings
Table 9 - Default APN Settings
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Safety and Product Care
With reference to unpacking, installation, use and maintenance of your electronic device, the following basic guidelines are
recommended:
Do not use or install this product near water to avoid fire or shock hazard. For example, near a bathtub, kitchen sink,
laundry tub, or near a swimming pool. Also, do not expose the equipment to rain or damp areas (e.g. a wet basement).
Do not connect the power supply cord on elevated surfaces. Allow it to lie freely. There should be no obstructions in its
path and no heavy items should be placed on the cord. In addition, do not walk on, step on or mistreat the cord.
To safeguard the equipment against overheating, make sure that all openings in the unit that offer exposure to air are
unobstructed.
WARNING
Disconnect the power line from the device before servicing.
Transport and Handling
When transporting the 3G38WV-TS, it is recommended to return the product in the original packaging. This ensures the product will
not be damaged.
In the event the product needs to be returned, ensure it is securely packaged with appropriate padding to prevent
damage during courier transport.
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Installation and Configuration of
the 3G38WV-TS
Placement of your 3G38WV-TS
Just like your mobile phone, the 3G38WV-TS’s location will affect its signal strength to the TELUS Mobile Base Station (Cell Tower).
The data speed achievable from the 3G38WV-TS is relative to this signal strength, which is affected by many environmental factors.
Please keep in mind that the 3G38WV-TS will need adequate signal strength in order to provide Internet connectivity whilst
choosing a location to place your 3G38WV-TS.
Similarly, the wireless connection between your 3G38WV-TS and your Wi-Fi devices will be stronger the closer your connected
devices are to your 3G38WV-TS. Your wireless connection and performance will degrade as the distance between your 3G38WVTS and connected devices increases. This may or may not be directly noticeable, and is greatly affected by the individual installation
environment.
If you have concerns about your network’s performance that might be related to range or obstruction factors, try moving the
computer to a position between three to five meters from the 3G38WV-TS in order to see if distance is the problem.
Please note: While some of the items listed below can affect network performance, they will not prohibit your wireless
network from functioning; if you are concerned that your network is not operating at its maximum effectiveness, this
checklist may help. Please ensure that your 3G38WV-TS’s 4G external antenna is positioned vertically (toward the ceiling).
If you experience difficulties connecting wirelessly between your Wi-Fi Devices and your 3G38WV-TS, please try the following steps:
In multi-storey homes, place the 3G38WV-TS on a floor that is as close to the centre of the home as possible. This
may mean placing the 3G38WV-TS on an upper floor.
Try not to place the 3G38WV-TS near a cordless telephone that operates at the same radio frequency as the
3G38WV-TS (2.4GHz).
Avoid obstacles and interference
Avoid placing your 3G38WV-TS near devices that may emit radio ‚noise,‛ such as microwave ovens. Dense objects that can inhibit
wireless communication include:
Refrigerators
Washers and/or dryers
Metal cabinets
Large aquariums
Metallic-based, UV-tinted windows
If your wireless signal seems weak in some spots, make sure that objects such as those listed above are not blocking
the signal’s path (between your devices and the 3G38WV-TS).
Cordless Phones
If the performance of your wireless network is impaired after considering the above issues, and you have a cordless phone:
Try moving cordless phones away from your 3G38WV-TS and your wireless-enabled computers.
Unplug and remove the battery from any cordless phone that operates on the 2.4GHz band (check manufacturer’s
information). If this fixes the problem, your phone may be interfering with the 3G38WV-TS.
If your phone supports channel selection, change the channel on the phone to the farthest channel from your wireless
network. For example, change the phone to channel 1 and move your 3G38WV-TS to channel 11. See your phone’s
user manual for detailed instructions.
If necessary, consider switching to a 900MHz or 5GHz cordless phone.
Choose the ‚Quietest‛ Channel for your Wireless Network
In locations where homes or offices are close together, such as apartment buildings or office complexes, there may be wireless
networks nearby that can conflict with your wireless network. Use the Site Survey capabilities found in the Wireless Utility of your
wireless adapter to locate any other wireless networks that are available (see your wireless adapter’s user manual), and switch your
Router and computers to a channel as far away from other networks as possible.
Experiment with more than one of the available channels, in order to find the clearest connection and avoid interference from
neighbouring cordless phones or other wireless devices.
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Hardware installation
1. Attach the supplied antenna to the port marked 4G Antenna. [This should be attached in a clockwise direction.]
2. Insert your SIM card (until you hear a click) into the SIM slot.
Please note: SIM cards are assigned specific rate plans for the NetComm Smart Hub 4G. Once activated in your NetComm
Smart Hub 4G, these plans and SIM card will not work in other TELUS devices.
3. For voice functionality, connect a standard Analog telephone to the port labelled Line 1 using the RJ-11 Cable provided.
4. Connect the power adapter to the Power socket on the back of the 3G38WV-TS.
5. If required - To activate jacks in your home or office connect an RJ-11 cable from the port labelled Line 2 to any wall jack.
6. Plug the power adapter into the wall socket and switch on the power.
7. Wait approximately 60 seconds for the 3G38WV-TS to power up.
Connecting via a cable
1. Connect the Ethernet cable provided to the port marked LAN at the back of the 3G38WV-TS.
2. Connect the other end of the yellow Ethernet cable to your computer.
3. Wait approximately 30 seconds for the connection to establish.
4. Open your Web browser and type http://192.168.20.1 into the address bar and press enter.
5. Follow the steps to set up your 3G38WV-TS.
6. After the setup process is completed, you will be connected to the Internet.
Connecting wirelessly
1. Ensure Wi-Fi is enabled on your device (computer/laptop/Smartphone).
2. Scan for wireless networks in your area and connect to the network name that matches the Wireless network name found
on the Wireless Security Card (included in the box).
Figure 2 - Included Security Card
Please note: For security purposes, each 3G38WV-TS has a unique SSID (such as TELUS_Smart_Hub_XX) and Wireless
Security Key. The included Wireless Security Card lists these instead of the xxxxx’s shown in the screenshot above.
3. When prompted for your wireless security settings, enter the Wireless security key listed on your Wireless Security Card.
4. Wait approximately 30 seconds for the connection to establish.
5. Open your Web browser and type http://192.168.20.1 into the address bar and press enter.
6. Follow the steps to set up your 3G38WV-TS.
7. After the setup process is completed, you will be connected to the Internet.
8. To connect additional devices via WiFi, repeat steps 1 through 4.
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Figure 3 - Startup Wizard Language, Time Zone and System Monitor Settings
First Time Simple Configuration Wizard
When you log in to your NetComm Smart Hub 4G for the first time, you will be presented with the NetComm Smart Hub 4G ‚Set-up
Wizard‛ as shown in the screenshot below. This wizard can be skipped by clicking on the link shown on the screenshot below. You
can re-run the Setup Wizard again anytime after first use by selecting the ‚Startup Wizard‛ option under the ‚Administration‛ tab in
the Advanced View of the management console.
Select your Language Preference, Time Zone and whether you would like to activate the System Monitor feature and then click
‚Next‛ to continue;
Please note: The System Monitor feature will regularly check the internet connection. If the specified failure count is
exceeded, the device will reset the MBB connection. You also can choose Periodic Reboot to reboot the
router from this page. For more information on this feature please refer to the System Monitor section on
page 43.
This page allows you to customize the username and password required to administer your 3G38WV-TS. It is recommended that
you choose a unique password for added security. Please enter the username and password that you wish to use, or leave these
fields unchanged to use the default username and password of admin. Click ‚Next‛ to continue.
Figure 4 - Startup Wizard - Web Configuration Username and Password Settings
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Figure 5 - Startup Wizard - Wi-Fi Settings
The next page allows you to configure basic Wi-Fi settings.
Wireless (Wi-Fi):
Wi-Fi is set to ‚On‛ by default. Changing this option to ‚Off‛ will turn off the wireless feature and you will not be able to connect to
your 3G38WV-TS via Wi-Fi.
SSID Broadcast Name (Max 32 Characters):
The SSID (Service Set Identifier) is the name of your wireless network. Use a unique name to identify your wireless network so that
you can easily connect from your wireless clients. This field is case sensitive and can be up to 32 characters. You should change
the default SSID for added security.
SSID Broadcast:
Select ‘Disable’ to hide the SSID of your 3G38WV-TS. If disabled, other people will not be able scan and detect your 3G38WV-TS’s
SSID.
Click ‚Next‛ to continue.
This page allows you to configure Wi-Fi security settings for your 3G38WV-TS. Setting a strong wireless security level (such as
WPA-PSK - AES) can prevent unauthorized access to your wireless network. Please enter the Security Key that you wish to use, or
leave this field unchanged to use the default Security Key. Click ‚Next‛ to continue.
Figure 6 - Startup Wizard - Wi-Fi Security Settings
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This page allows you to configure the AssureNet service settings. AssureNet is a service offered to Business customers who
subscribe to the TELUS AssureNet product. It provides an automatic failover and failback between your wireline and wireless
Internet services. In the event your wireline service becomes unavailable, AssureNet automatically swaps to your wireless service to
maintain Internet connectivity. In the event of a failover or failback occurring, an email and/or SMS notification message can be sent
advising you of the current Internet connection conditions.
Figure 7 - Startup Wizard - AssureNet Service Settings
If you want to enable the AssureNet feature, click ‚Yes‛ and the following warning will be displayed. Click ‚Ok‛ to continue.
Figure 8 - Startup Wizard - AssureNet Service Warning
Select your location from the ‚Where are you located?‛ drop down menu and click ‚Next‛ to continue.
Figure 9 - Startup Wizard - AssureNet Service Settings - Location
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Figure 11 - Startup wizard - AssureNet Service Settings - Connection Type - PPPoE
Figure 10 - Startup wizard - AssureNet Service Settings - Connection Type - DHCP
On the next page, select the type of connection your wireline service utilises. You can select from:
- DHCP (Auto config)
- Static (fixed IP)
- PPPoE
Figure 121 - Startup wizard - AssureNet Service Settings - Connection Type - Static IP
When selecting Static IP or PPPoE, you will need to enter the configuration details provided to you by your Internet Service Provider.
These can include:
- Your static IP address
- The appropriate subnet mask
- The appropriate gateway IP address
- A primary and (if supplied) secondary DNS server to use
- Your username and password
After selecting the appropriate connection type and entering any required configuration information, click ‚Next‛ to continue.
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Select how you would like to be notified of a failover or failback occurring. You can select from an Email, an SMS, Both an Email
and an SMS or None. Click the appropriate option for your environment.
Figure 13 - Startup wizard - AssureNet Service Settings - Notification Settings
Enter a name to identify the 3G38WV-TS (This name is used in the Email or SMS message) and then enter the applicable email
address(es) or Mobile Telephone number(s). Click ‚Next‛ to continue.
Figure 14 - Startup wizard - AssureNet Service Settings - Inbound Data Settings
Enabling Inbound Data provides the ability to configure a dynamic DNS service with your current Internet IP address.
If you would like to use this feature, select ‚Yes‛ and the following warning will be displayed. Click ‚Ok‛ to continue
Enter the appropriate dynamic DNS service account details.
You are able to select from the following dynamic DNS providers:
- dyndns.org
- freedns.afraid.org
- www.zoneedit.com
- www.no-ip.com
- Custom DDNS server (for using a service not currently in the list)
After entering your dynamic DNS service details, click ‚Next‛.
Figure 15 - Startup Wizard - Inbound Data Warning
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Figure 16 - Startup Wizard - Review your settings
Review your settings then click ‚Finish‛ to save configuration. Click ‚Back‛ if you want to make changes.
After clicking Finish, the 3G38WV-TS will save your configuration and reboot itself. Please wait as this process takes about 2
minutes. You will be guided back to the management console once the process is complete.
Figure 17 - Startup Wizard - Saving your settings
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Management Console Login Procedure
After first time setup, the management console will be password protected to prevent unauthorized access to the configuration
settings of your 3G38WV-TS.
To log in to the management console and view the status and make changes to your 3G38WV-TS, please follow the steps below:
1. Open your web browser (e.g. Internet Explorer/Firefox/Safari) and navigate to http://192.168.20.1
2. Enter the username and password configured during the first time setup and click submit. The default username admin with
a blank password if the details haven’t been customized. Click Login to continue.
Please note: If you forget the username and password you selected during the 3G38WV-TS set-up process, holding the
reset button for over 10 seconds will restart the unit with the original settings (username: admin / admin).
Please note: In the event that your Internet connection becomes unavailable and no fail over service has been configured,
the 3G38WV-TS Management console page will display when attempting to browse to an Internet site.
Figure 18 - Management Console Login
Management Console
Basic Status Overview
The basic status page provides basic system related information. It can be accessed by clicking on the ‚Switch to Basic view‛
button from the top of the status page.
The status page shows the current primary Internet connection, WAN/LAN status, MBB connection status, current Signal Strength
(dBm) and the SIM Status.
Figure 19 - Basic View – Status
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General Settings
Figure 20 - Basic View - Internet
The General Settings page enables you to change the username and password required to login to the Management console and
adjust the time zone.
MBB Settings
The MBB Settings page enables you to select which of the configured MBB profiles will be used to connect to the Internet. You can
also configure the connection operating mode. You can select from the following options:
Always on
Off
Automatic MBB Backup
When using the ‚Automatic MBB Backup‛ option, pick a high availability site (such as: alive.telus.com) as the address to test your
3G38WV-TS’s connectivity with.
In the event the primary WAN connection is unavailable, the 3G38WV-TS will automatically swap to your configured MBB
connection.
Figure 21 - Basic View - MBB Settings
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