NetComm V85 User Manual

Contents

Chaper 1: Introduction ......................................................................................... 4

About VoIP ...................................................................................................4

Chapter 2: Getting to know your V85 ..................................................................... 6

Before you begin... ......................................................................................... 6

Package Contents ........................................................................................... 7

Rear of the V85 .............................................................................................. 8

Chapter 3: Getting your V85 Up and Running .......................................................... 9

Installation Environment .................................................................................. 9

Step 1: Connecting your V85 ......................................................................... 10

Step 2: Getting the V85 up and running ......................................................... 10

Step 3: Conﬁguring your VoIP Account Details................................................. 12

Step 4: Reboot the V85 ................................................................................ 14

Step 5: Checking Your V85 Status .................................................................. 15

Chapter 4: Conﬁguring your V85 via the Keypad.................................................... 16

Keypad Function Deﬁnition............................................................................. 16

Summary of Key Functions and Displays .......................................................... 17

Further Network Conﬁguration Options ............................................................ 20

Dynamic IP Method (DHCP) ............................................................................ 20

Static IP Method ........................................................................................... 20

PPPoE Method .............................................................................................. 20

Network Settings Veriﬁcation ......................................................................... 21

VoIP (SIP) Conﬁguration................................................................................ 21

Keypad “View” Operation ............................................................................... 23

Network settings .......................................................................................... 23

Ping utility ................................................................................................... 23

Restart ........................................................................................................ 23

Firmware Version ......................................................................................... 23

Packet Trace ................................................................................................ 23

Call Forward Conﬁguration ............................................................................. 24

Chapter 5: V85 Web-based Conﬁguration ............................................................. 25

Web Login ................................................................................................... 25

V85 Network Menu ....................................................................................... 26

SIP Conﬁguration ......................................................................................... 27

Phone Conﬁguration...................................................................................... 30

System Conﬁguration.................................................................................... 31

Chapter 6: Call Handling .................................................................................... 32

Making Calls ................................................................................................ 32

Receiving Calls ............................................................................................. 32

Check call history (incoming / outgoing / missed calls) ...................................... 32

Auto Redial .................................................................................................. 32

Call Forward ................................................................................................ 32

Call Hold ..................................................................................................... 35

Phone Book and Speed Dial ............................................................................ 35

2 V85 Desktop VoIP Phone User Guide YML772 Rev1

Appendix A: V85 Keypad Conﬁguration Menu Structure ......................................... 36

Appendix B: V85 Status and Error Messages ........................................................ 40

Appendix C: Setting your Computer’s IP Address .................................................. 41

Appendix D: Alternative V85 Connection Types ..................................................... 44

Examples of V85 Port-Forwarding Conﬁguration ................................................ 45

Appendix E: Summary of Key Features and Hardware ............................................ 47

Hardware Speciﬁcations ................................................................................ 48

Appendix F: Glossary of Network and VoIP Terms ................................................... 49

Appendix G: Cable Information ........................................................................... 57

Appendix H: Registration and Warranty Information .............................................. 59

V85 Desktop VoIP Phone User Guide 3 YML772 Rev1

Chaper 1: Introduction

NetComm’s V85 VoIP Desktop Phone is a next-generation IP Phone that provides a costeffective solution for home and SOHO users who want to use their broadband Internet connections to make telephone calls. The V85 supports the popular SIP protocol allowing for ease of installation with VoIP service providers. By using state-of-the-art DSP (Digital Signal Processing) technology, the V85 delivers outstanding voice quality that is comparable to the PSTN (normal phone) voice quality.

With the built-in LCD display, the user can easily conﬁgure and view phone settings and phone book entries. Besides providing advanced VoIP functions, the V85 also provides rich telephone features such as last number redial, call forward/transfer, call history, and volume adjustment for loudspeaker and handset. NetComm’s V85 is an ideal VoIP solution for nextgeneration telephone communication.

About VoIP

Voice Over Internet Protocol uses Broadband technology to establish a communications link between two (or more) communications devices. In so doing, VoIP bypasses the call charges associated with the standard Public Switched Telephone Network (PSTN).

VoIP service providers offer various levels of VoIP service up to a full-service VoIP plan which provides for ‘gateway’ access to the PSTN network, allowing you to make and receive calls from your VoIP device to the normal telephone network.

Following is a sample of some of the kinds of services available in the current VoIP market.

Manually-Configured VoIP devices

VoIP devices can be conﬁgured manually to operate in a Peer-to-Peer mode by connecting IP address to IP address; the user stores quick-dial numbers in the device memory corresponding to the device addresses of other VoIP user(s). Use of this facility requires some knowledge of IP addresses and network conﬁguration. VoIP handsets can be used in this manner without subscribing to any services provided by a VoIP Service Provider. However you still need a broadband connection and router.

Basic VoIP Services

A basic VoIP service issues you with a ‘virtual’ VoIP phone number that allows you to make and receive VoIP calls to other subscribers on the same VoIP service, normally free of charge.

VoIP Network–to-VoIP-Network

Some VoIP plans have provision to for VoIP-to-VoIP across networks via a ‘VoIP Gateway’. Charges for these calls are generally minimal or free.

VoIP-to-PSTN Services

VoIP-to-PSTN services provide all of the services above, along with the ability to make calls to ‘real world’ PSTN telephones - local, Interstate and International – through a gateway service. However, PSTN telephones are not able to call VoIP ‘virtual’ numbers so this level of service does not provide complete connectivity with PSTN.

4 V85 Desktop VoIP Phone User Guide YML772 Rev1

PSTN-to-VoIP Services

This is part of a full-service VoIP plan that also provides a real-world telephone number instead of just a virtual VoIP (telephone) number. Normally these plans have a monthly subscription fee and enable you to make free calls to other subscribers on the same VoIP service and also to make and receive calls from PSTN numbers local, Interstate and International through a ‘gateway’ service. Charges made for calls going through the Gateway service are a fraction of normal PSTN service charges, hence the saving

What is SIP?

You will often see references to SIP or SIP Service Providers. SIP is the Internet protocol which manages VoIP connections; a VoIP Service Provider will have a ‘SIP Server’ which maps device IP addresses against telephone numbers and enables the connection to be made between PSTN and Internet. For more information, check the NetComm website.

V85 Desktop VoIP Phone User Guide 5 YML772 Rev1

Chapter 2: Getting to know your V85

Before you begin...

Before you proceed to set up and conﬁgure your V85, there are several things you need to check:

Minimum Requirements

If you want to use your V85 to make VoIP calls to and from PSTN phones , you will need:

� An account with VoIP service provider

� Broadband modem/router and connection

� An available Ethernet port on your broadband router or network switch

� A PC with Web browsing application (required only for V85 initial conﬁguration)

Your VoIP Service Provider must provide you with some or all of the following account information so you can complete the conﬁguration of the V85 (* indicates mandatory ﬁeld). This includes:

VoIP Account Information Write your details here:

*Phone Number (also called SIP username):

*Password:

*VoIP account authentication ID [=Auth. ID]

*SIP Domain Name:

*SIP Proxy Address:

*SIP Proxy Port:

STUN Server Address:

STUN Server Port:

6 V85 Desktop VoIP Phone User Guide YML772 Rev1

Package Contents

The following items should be contained in your V85 box:

• V85 VoIP Desktop Phone

• Ethernet Cable (RJ-45)

• Power Adaptor

• Quick Start Guide and Package Contents Note

• Installation CD (Containing a copy of this User Guide and Adobe Acrobat Reader)

If any of the above items are missing or damaged, please contact your reseller.

V85 Desktop VoIP Phone User Guide 7 YML772 Rev1

Rear of the V85

The rear panel shows the ports for the following connections:

• Power

• LAN

• PC

Power LAN to connect

to your Modem/

Router/Switch

PC to connect your Computer via an ethernet

cable

Figure 2-2 Rear Panel of the IP Phone

8 V85 Desktop VoIP Phone User Guide YML772 Rev1

Chapter 3: Getting your V85 Up and Running

Installation Environment

This chapter assumes that you will be installing the V85 in a typical home or small-ofﬁce broadband network i.e. you have one or several computers connected to the Internet through an ADSL or cable broadband modem router (with or without a switch) as shown in ﬁgure 3-1.

In this type of installation, the V85 shares Internet access through the Broadband router with the other network devices.

Figure 3-1 Typical Installation Environment

V85 Desktop VoIP Phone User Guide 9 YML772 Rev1

Step 1: Connecting your V85

a) Remove IP phone and handset from packaging and connect the handset to the phone

body via handset cable.

b) Connect the V85’s LAN Ethernet port to an available Ethernet port on your broadband

router using the Ethernet cable (supplied).

If you would like your PC to be connected to the network through the V85, you can

connect another Ethernet cable (not supplied) from your PC to the V85’s PC Ethernet port. This enables your PC and V85 to share one Ethernet port on your router/switch.

c) Connect V85 power adaptor to power board or wall outlet.

d) At this point, the cable connections are complete; the next section describes the basic

key functions, and the conﬁguration of VoIP account details.

Step 2: Getting the V85 up and running

Next, conﬁguration of VoIP account details will be described, starting with a basic description of the keypad functions you will need to know in order to proceed.

Description of essential key functions are provided here; for a detailed description please see Chapter 4 of this user guide.

Key Description

Menu / OK Pressing this button will display menu options; press

repeatedly to scroll through options.

Also functions as an “OK” button to conﬁrm settings.

When the unit is in dial mode, the “OK/Menu” key is

used as “Dial Out” key.

◄ UP When the menu is displayed, this key is used to scroll

up the menu items. When editing menu item content, this key functions as “left delete”.

► DOWN When the menu is displayed, this key is used to

scroll down the menu items. When editing menu item content, this key is used as “right shift”.

Cancel When the menu is displayed, this key is used to

escape to an higher level of the menu. When editing menu item content, this key is used to cancel the current edit and to escape to a higher level of the menu.

a) Power on the V85

As soon as power cord is connected, the V85 will boot. This will take up to 30 seconds.

Initial display should show current Australian Eastern Standard Time.

b) Power on your PC

10 V85 Desktop VoIP Phone User Guide YML772 Rev1

c) Check the V85 IP address

In the ‘typical’ environment the broadband router will assign IP addresses to the V85.

To locate the V85’s IP address:

MENU/OK ► View ► Network Value ► IP Address

Write down the IP address shown in the V85 LCD screen which is the IP address that

has been assigned to the V85 by the router:

V85 IP Address:

NOTE: If a “DHCPfail” error message is shown on your V85 LCD screen, your

installation may not be ‘typical’ and a ﬁxed IP address may be required; see the Further Network Conﬁguration Options section in Chapter 4 for details on assigning a ﬁxed IP address. If this error message is not shown, proceed to the next.

d) Connecting to the V85 Configuration Page on your PC

Open your Web browser and enter the IP address of the V85 [found in Step c)] in the Ad-

dress Bar. You will see the following login window. Type “admin” for both Username and Password and click Enter.

Figure 3-2

Once you login, the following page will be displayed.

V85 Desktop VoIP Phone User Guide 11 YML772 Rev1

Figure 3-3

If you can not connect from your PC or the configuration screen is not displayed

If your V85 does not show the “DHCP fail” error message in its LCD screen, you can assume the V85 is connected to your network. However in some cases you still may not be able to open the V85 Conﬁguration Page by entering the IP address of the device in your PC web browser. This is generally due to network conﬁguration issues. Try the following procedure.

Check the connection between your PC and the V85 by using your PC’s “Ping” utility. To do this, open the DOS prompt (Start ► Run ► cmd) and execute the command ‘ping [V85 IP address]’. If you receive a ping reply from the V85, the PC and the V85 are able to communicate with each other. If you recieve a time out or error message from your PC, there is a problem with the network conﬁguration of your PC. Please refer to Appendix C for instructions on network conﬁguration under different Windows Operating Systems.

Step 3: Configuring your VoIP Account Details

The next step is to enter your VoIP account details. Entering these details registers your device on the VoIP service provides ‘SIP Server’ which allows other callers to connect to you. Click on the left-hand menu item in the Overview screen, called ‘SIP’

If you have subscribed to a VoIP service, please consult your VoIP service provider for the following account details required to complete your V85 SIP conﬁguration. Items marked with * are mandatory; others are optional and if no setting is indicated, leave as default.

12 V85 Desktop VoIP Phone User Guide YML772 Rev1

VoIP Account Identiﬁers Description

Phone Number:* (also called SIP username) In a full-service plan this

number is mapped against your regular PSTN phone number

Password:* Provides account security to protect against

unauthorised use

VoIP account authentication ID:* [=Auth. ID] Account Identiﬁer

SIP Domain Name:* Enter SIP Domain Name supplied by your VoIP

Service Provider

Local Port: Leave as default unless advised by Service Provider

Optional VoIP Conﬁguration Refer to Service Provider Instructions

Proxy On:* [Check for ‘Yes’] Select “Yes” to register in the

proxy server. This is required for SIP services to be enabled. When this item is checked, the Proxy Addr and Proxy Port can be entered.

Proxy Addr:* Set the IP address or domain name address of the

proxy server.

Proxy Port: Leave as default unless advised by Service Provider

Outbound Proxy: [Check for ‘Yes’] Set this item to “Yes” if the call

requests need to pass through the Outbound Proxy server.

Outbound Proxy IP: Set the IP address of the outbound proxy server

Outbound Proxy Port: Set the port number of outbound proxy server

STUN Server: [Check for ‘Yes’] STUN server assists with

traversing NAT (Network Address Translation) which sometimes prevents VoIP calls

STUN Server Address: Set the IP Address of the STUN server

STUN Server Port: Set the port number of the STUN server

RTP Packet Interval: Set the RTP packet interval. Leave as default.

Port Forwarding: Allows use of Port Forwarding method to let the V85

traverse a NAT/Firewall; enter the public IP address of your router in “NAT WAN IP Address” option.

In the following example the V85 uses 676485 as its VoIP phone number to register on SIP proxy server at “fwd.pulver.com” and uses STUN to traverse the router NAT Firewall function.

V85 Desktop VoIP Phone User Guide 13 YML772 Rev1

Figure 3-4 Example of SIP account setting

Notes: When you conﬁgure the SIP proxy server (Proxy Addr:), Outbound Proxy

and STUN Server,

� First check the box to turn the function on

� Then click the “Set” button

� Then enter values in the settings ﬁelds.

When you ﬁnish your conﬁguration, click the “Set” button to save your settings.

Keep a copy of your conﬁguration settings handy in case you need to re-enter them later.

Step 4: Reboot the V85

To reboot your V85, click “System” and select “Reboot”. Click OK to conﬁrm. The whole reboot procedure takes about one minute. DO NOT turn off power during the re-boot procedure.

14 V85 Desktop VoIP Phone User Guide YML772 Rev1

Step 5: Checking Your V85 Status

When the V85 completes the reboot, you should see a message in your V85 LCD similar to that shown as below. If you see this kind of message and note that the V85 shows correct time (Australian EST), it means conﬁguration is successful and your V85 is ready to use.

SIP (number)

Date Time

Note: If you don’t see this message in the V85 LCD, please check the ‘Phone

Conﬁguration’ section in Chapter 5 of the user guide.

V85 Desktop VoIP Phone User Guide 15 YML772 Rev1

Chapter 4: Configuring your V85 via the Keypad

The user-friendly design of the V85 series IP Phone enables most conﬁguration tasks to be made through the keypad if desired. Advanced settings may be entered through Web interface, mentioned above and described in detail in Chapter 5.

Keypad Function Definition

Figure 4-1 Keypad illustration

16 V85 Desktop VoIP Phone User Guide YML772 Rev1

Summary of Key Functions and Displays

Key Description

Light The red light blinks on-off when there is an incoming

call.

LCD Display Displays menu and status indicators.

◄ UP Key When navigating the IP Phone’s Main Menu, this key

is used to scroll up through menu items.

When editing menu items, this key functions as

“delete” key and deletes a character for each key press.

When the IP Phone is in Dial Mode, the “◄ UP” key

functions as “delete” key for entered digits.

► DOWN Key When navigating the IP Phone’s Main Menu, this key

is used to scroll down through menu items.

When editing menu item, this key is used as “right

shift” to shift the cursor right one digit per each key press.

- IN VOL+ When the IP phone is idle or in use via handset or

speaker, this key increases/decreases voice volume.

The volume of speaker, handset and ring are adjusted

separately according to which mode the phone is in. When in idle, “+” key increase the volume of ring tone, “-” key decreases the volume of ring tone; in hands-free mode, “+” key increases the volume of speaker, “-” key decreases the volume of speaker; and when in handset mode, “+” key increases the volume of the handset, “-” key decreases the volume of handset.

+OUT VOL Adjusts the volume at which sound is sent out to

remote party.

SPEAKER This key is pressed to switch between handset and

speaker.

HOLD Used to put the conversation on hold.

This key can also be pressed to facilitate transfer of

an active call to another IP phone. When the IP phone is active (i.e. incoming call answered or outgoing call accepted), by pressing this key, a dial tone will be heard, then another IP phone number entered to call and speak to another party; then transfer the call by pressing “TRANSFER” key.

V85 Desktop VoIP Phone User Guide 17 YML772 Rev1

Key Description

NET When users are not successfully registered with their

VoIP service provider, this alert will blink on-off.

MESSAGE [reserved for future functionality].

Menu / OK When the phone is idle, this key is used as “Menu”

key to call the menu selection on the LCD display.

While inside the menu selection/setting on the LCD

display, this key is used as “OK” key to enter a lower layer of menu selection, or to accept the edited item’s contents.

When the IP phone is on dial mode, the “OK/Menu”

key is used as “Dial Out” key.

Cancel When the IP phone is in “menu select” mode, this

key is used to escape to an upper layer of the menu selection.

And when the IP phone is editing menu item content,

this key is used to cancel the current edit or to escape to an upper layer of the menu selection.

TXT ↔ NUM To enter information in characters, press this button

to display alphabet shown on the keypads.

TRANSFER This key transfers an active call to another IP phone.

When the IP phone is in use (incoming call answered or outgoing call accepted), by pressing this key a dial tone will be heard; enter another IP phone number to transfer the call. If the call transfer is successful, a busy tone will be heard to remind the sending user to hang up. If the transfer attempt fails, press the “Transfer” key again to retrieve the original call.

When a call is incoming and the IP phone is ringing,

the call can be transferred immediately to another party without answering by pressing the “Transfer” key and entering another IP phone number.

Redial / Dial When the IP phone is ‘off the hook’ and a number

has been dialed, press this key to call out. The “#” key has the same function i.e. to send out an entered number.

When the IP phone is ‘off the hook’ and this key is

pressed, the phone will dial the last dialed number.

18 V85 Desktop VoIP Phone User Guide YML772 Rev1

Key Description

Phone Book Users are able to store up to 50 phone numbers by

pressing the “PhoneBook” button. For each of the 50 phone book numbers, the user can store both a number and name for display.

Speed Dial M1 – M10 Users are able to store 10 phone book entries against

M1-M10. Users are able to make a speed dial call to the speciﬁc party by pressing the speed dial key from M1 – M10.

Notes:

(1). When the input is set “digit” mode only ‘0’~’9’ and ‘*’,’#’ can be entered.

To enter English characters, press “TXT ↔ NUM” key to toggle to the “character” mode.

(2). To input English characters for any menu item, please press the key

button quickly to switch between different character sets. For example, to input the letter “b”, you would press the button “1” three times. This is similar mobile phone SMS functionality.

V85 Desktop VoIP Phone User Guide 19 YML772 Rev1

+ 42 hidden pages