NetComm V100 User Manual

Contents

Introduction ................................................................................................................................ 4

Understanding VoIP .................................................................................................................... 5

Minimum System Requirements ................................................................................................. 6

Do I need a Micro filter? .............................................................................................................. 7

Package Contents ....................................................................................................................... 8

V100 ATA Overview ..................................................................................................................... 9

Front Indicators..................................................................................................................... 9

Back Panel ........................................................................................................................... 10

V100 Start Up ....................................................................................................................... 11

Resetting the V100 ATA to its factory default settings: ........................................................ 11

Installing the V100 ATA .............................................................................................................. 12

Before continuing ... ............................................................................................................ 12

Option A - Ethernet ADSL Internet Connection ..................................................................... 13

Option B - Optus/Telstra Cable Internet Connection .......................................................... 14

Installing the V100 ATA Utility .................................................................................................... 15

Using the V100 ATA Configuration Utility ................................................................................... 16

Status Tab ........................................................................................................................... 16

Connection Mode Tab .......................................................................................................... 18

SIP Tab ............................................................................................................................... 20

Local ............................................................................................................................. 20

Host ........................................................................................................................ 20

Phone Configuration ................................................................................................ 21

Proxy and Registrar .................................................................................................. 21

Call Forward ................................................................................................................. 22

STUN Tab ...................................................................................................................... 24

Telephone Book Tab ........................................................................................................... 25

Tool Tab .............................................................................................................................. 27

System ..........................................................................................................................27

Diagnostic ..................................................................................................................... 27

Upgrading the V100's Firmware .................................................................................... 28

V100 User Guide YML749Rev1 2 www.netcomm.com.au

Appendix A: Flow Chart of Configuring V100 ............................................................................. 29

V100 PPPoE Mode ............................................................................................................... 29

V100 DHCP Mode ................................................................................................................ 30

V100 Fixed IP Mode ............................................................................................................. 31

Appendix B: Troubleshooting ................................................................................................... 32

WAN LED is off ........................................................................................................ 32

No dial tone ............................................................................................................ 32

Fail to register on a SIP server ................................................................................ 32

Cannot get bi-directional conversation ................................................................... 33

Cannot receive any incoming calls .......................................................................... 33

No DTMF tone at remote site .................................................................................. 33

Appendix C: Cable Connections ............................................................................................... 34

RJ-45 Network Ports ...................................................................................................... 34

Twisted pair cables ....................................................................................................... 34

Straight and crossover cable configuration ................................................................... 35

RJ11 connector and cable .............................................................................................. 35

605 to RJ-11 adapter...................................................................................................... 35

Appendix D: Registering your NetComm Product .................................................................... 36

NetComm Contact Information............................................................................................ 36

Appendix E: Legal & Regulatory Information ........................................................................... 37

Customer Information ......................................................................................................... 37

Product Warranty ............................................................................................................... 38

Limitations of Warranty....................................................................................................... 39

IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD THE ANALOGUE

PHONE PORT ON THE V100 ATA BE DIRECTLY CONNECTED TO YOUR TELEPHONE LINE. IT SHOULD ONLY BE USED TO CONNECT A TELEPHONE.

IMPORTANT: TO USE A VOIP PRODUCT YOU MUST ENSURE THAT

YOUR BROADBAND SERVICE PROVIDER AND BROADBAND HARDWARE (MODEM/ROUTER) HAVE BEEN DESIGNED TO HANDLE VOIP TRAFFIC. PLEASE CHECK, IN BOTH CASES, BEFORE PROCEEDING WITH THE INSTALLATION AND SET UP OF THIS PRODUCT.

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Introduction

Thank you for your purchase of NetComm's V100 VoIP ATA (Analogue Telephone Adapter).

The V100 ATA is a standards-based communication device that delivers true, next-generation voiceover-IP (VoIP) telephony to residences worldwide. The V100 ATA addresses the needs of smalloffice and home environments and emerging VoIP services by turning your analog phone into an IP device. It supports a variety of protocols, including Real-time Transport Protocol (RTP) for transport of multimedia data, Session Initiation Protocol (SIP) and Session Description Protocol (SDP) for call signalling and control. It also supports STUN to allow your ATA to easily traverse firewalls/NAT without requiring any configuration changes in your broadband router/modem. It can be easily installed in many typical network topologies and allow other network devices to access the Internet at the same time.

This guide covers installation of the V100 in various scenarios and with various broadband connection types (ADSL or Cable).

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Understanding VoIP

You will be able to use your V100 ATA to make and receive calls depending on the type of VoIP plan you subscribe to. In the below examples you have connected the V100 ATA to your standard telephone handset and Broadband Internet Connection, i.e. Cable or DSL service.

1. VoIP Subscriber to VoIP subscriber on the same VoIP network.

In a basic VoIP plan you are issued with a virtual VoIP (telephone) number which allows you to make and receive VoIP calls to other subscribers on the same VoIP service normally free of charge.

2. VoIP Subscriber to VoIP subscriber on a different VoIP network.

With most VoIP plans you are not able to make VoIP to VoIP calls between different VoIP networks unless your VoIP provider has setup a special provision for this to occur (i.e. VoIP Gateway between networks).

However, some ATA’s such as the V100 can be configured manually to operate in a Peer-to-Peer mode where the user sets up a series of quick dial numbers on their ATA to correspond to the IP address of the VoIP user they wish to call on the alternate network. The other VoIP user must also configure their ATA to operate in the same mode to accept your VoIP call. For further configuration information please refer to ‘Telephone Book Tab’ section in this guide.

3. VoIP Subscriber to PSTN Telephone.

In this example you are able to make the same calls as described in 1 & 2.

You are also able to make calls to real world telephone subscribers - local, Interstate and International. However, you are not able to receive calls from real world telephone subscribers as you only have a Virtual VoIP (telephone) number.

4. PSTN Telephone to VoIP Subscriber.

In this example you have subscribed to a VoIP service plan that also provides you with a real world telephone number instead of a virtual VoIP (telephone) number. Normally this type of VoIP service plan has a monthly subscription fee.

With this plan you are able to make and receive calls to and from other VoIP subscribers on the same VoIP service. You are not able to make VoIP to VoIP calls between different VoIP networks unless your VoIP provider has setup a special provision for this to occur (i.e. VoIP Gateway between networks).

You are also able to make and receive calls to and from real world telephone subscribers, local, Interstate and International.

YML749Rev1 V100 User Guide www.netcomm.com.au 5

Minimum System Requirements

■ A spare Ethernet port on the router or switch attached to your modem, if you wish to

access to the Internet..

■ A working broadband Internet connection. Consult an ISP if you do not have a broadband

connection.

■ A valid SIP VoIP account. There are generally two types available.

One type that only provides a VoIP number allows the V100 user to send and recieve calls to and from other VoIP users. This service also allows the V100 user to call regular telephone numbers, but not recieve calles from regular telephones.

The second type has an additional charge and provides the V100 user with a real world telephone number that allows the V100 user to recieve calls from normal telephones. It also provides all of the services of the first type.

Please contact a VoIP service provider and check the features in detail that their plans offer.

■ You do not need a valid SIP VoIP account if you only want to make peer-to-peer calls.

(Refer to the section on Telephone Book Tab for instructions.)

■ Analogue telephone (e.g. Telstra phone or a DECT (cordless telephone) base station) to be

connected to the telephone (RJ11) port on the V100.

■ A microfilter is required if you have an ADSL connection and wish to connect another

telephone or facsimile directly to the line.

Note: If you wish to use the caller ID feature, you will need a telephone with an LCD

screen. Additionally you will need a VoIP Service that supports these features. Please check with your VoIP provider to acertain if they support features such as Caller ID and Call Forwarding on their networks.

V100 User Guide YML749Rev1 6 www.netcomm.com.au

Do I need a Micro filter?

Micro filters are used to prevent common telephone equipment, such as phones, answering machines and fax machines, from interfering with your ADSL service. If your ADSL enabled phone line is being used with any other equipment other than your ADSL Modem then you will need to use one Micro filter for each phone device.

Note: A Microfilter is not required with a Cable Internet connection.

Splitters may be installed when your ADSL line is installed or when your current phone line is upgraded to ADSL. If your telephone line is already split you will not need to use a Microfilter

- check with your ADSL service provider if you are unsure.

Each micro filter is connected in-line with your telephone or fax machine so that all signals pass through it. Telephones and/or facsimiles in other rooms that are using the same extension will also require Microfilters. The following diagram gives an example of connecting your ADSL Modem/Router using a Microfilter.

YML749Rev1 V100 User Guide www.netcomm.com.au 7

Package Contents

The following items should be contained in your V100 Package:

■ V100 ATA

■ CD-ROM containing the Configuration Utility

and this Manual

■ RJ45 Ethernet Cable (CAT5 UTP Straight-Through)

■ RJ11 ADSL Cable (Standard telephone cable)

■ Power Adapter

■ This Installation Guide

Check the contents of your package and, if any parts are missing or damaged, please contact your Dealer.

V100 User Guide YML749Rev1 8 www.netcomm.com.au

V100 ATA Overview

Front Indicators

 

NUMBER LABEL DESCRIPTION

 WAN Lights up when WAN link and activity is

detected.

 PHONE Lights up when analog phone handset is

picked up; Or flashing at boot up period.

 POWER Lights up when device is powered on.

YML749Rev1 V100 User Guide www.netcomm.com.au 9

Back Panel

 

NUMBER LABEL DESCRIPTION

 Phone Telephone jack (RJ-11) for connecting to an

analogue phone; also known as an FXS port.

 Power For connecting to the power adapter that

comes with the package.

 Reset To reset your V100 to its factory default

settings. (All customised settings that you have saved will be lost!)

 WAN 10/100 Base-T Ethernet Jack (RJ-45) for

connecting to your Broadband Modem, Router or Switch.

NOTE: Telstra and Optus Cable users must connect a DHCP enabled Router or Switch.

V100 User Guide YML749Rev1 10 www.netcomm.com.au

V100 Start Up

1. Ensure that your V100 is powered on, as indicated by the Power LED.

2. WAN LED will light up if an ethernet cable is connected to the WAN port.

3. The Phone LED will begin flashing, indicating that the V100 is booting up.

4. When the phone LED stops flashing, the boot up process has finished.

Resetting the V100 ATA to its factory default settings:

1. Ensure that your V100 has completed booting up.

2. Use a paper clip or a pencil tip to depress the reset button for at lest 5 seconds and then release the button.

3. At this point, the Phone LED light will flash a few times then stop. The reset process is now in progress.

4. The Phone LED will continue flashing for a few seconds. Now the V100 has rebooted.

5. When the phone LED stops flashing, the reboot has finished.

YML749Rev1 V100 User Guide www.netcomm.com.au 11

Installing the V100 ATA

This section covers the installation of the V100 ATA on your network.

Before continuing ...

Please ensure you have checked the following requirements:

■ A spare Ethernet port on the router or switch attached to your modem, if you wish to

access to the Internet..

■ A working broadband Internet connection; either Cable or ADSL. Consult an ISP if you do

not have a broadband connection.

■ A valid SIP VoIP account. There are generally two types available.

Please contact a VoIP service provider and check the features in detail that their plans offer.

■ You do not need a valid SIP VoIP account if you only want to make peer-to-peer calls.

(Refer to the section on Telephone Book Tab for instructions.)

■ Analogue telephone (e.g. Telstra phone or a DECT (cordless telephone) base station) to be

connected to the telephone (RJ11) port on the V100.

■ A microfilter is required if you have an ADSL connection and wish to connect another

telephone or facsimile directly to the line.

Note: If you wish to use the caller ID feature, you will need a telephone with an LCD

Once you have the above checklist completed, you can go to the section that relates to your broadband Internet connection type to commence the setup of the V100 ATA on your network:

■ Option A - Ethernet ADSL Internet connection

■ Option B - Cable Internet connection

V100 User Guide YML749Rev1 12 www.netcomm.com.au

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