NetComm Telus Smart Hub User Manual
TELUS Smart Hub
TELUS Smart Hub
HSPA WiFi Router with Voice
User Manual
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1 Introduction
The TELUS Smart Hub creates a secure WiFi network, providing Internet access for up to 15 users and
simultaneous phone service using the TELUS 3G+ network. With quick and easy setup the TELUS Smart Hub
provides a landline experience without the need for xed line connections. Simply plug the Smart Hub into a power
outlet then insert an active TELUS SIM card into the slot on the rear panel to access a 3G+ Internet connection
within minutes.
The TELUS Smart Hub incorporates a WLAN 802.11b/g/n access point, two Ethernet 10/100Mbps ports and
two phone ports for making and receiving telephone calls. It features the latest security options such as WPA and
WPA2 data encryption, SPI (Stateful Packet Inspection) Firewall and VPN pass through.
1.1 Package contents
Smart Hub – HSPA WiFi Router with Voice
12VDC~1.5A Power Adapter
RJ45 LAN Cable
RJ11 Phone Cable
Quick Start Guide
Wireless Security Card
CD (Quick Start Guide and User Manual in PDF format)
1.2 Key features
1. Up to 7.2Mbps down / 5.76Mbps up
1
2. 2 x Voice ports (circuit-switched)
3. 1 x 10/100 LAN Ethernet port
4. 802.11n/300Mbps Wireless2 (Backward compatible with 802.11b/g)
5. WAN Ethernet port for optional alternate Internet connectivity (ADSL/Cable/Satellite)
6. Supports auto Internet fallback to 3G+
7. 2 x Internal WiFi antennas
8. WiFi Protected Setup (WPS) for wireless connectivity
9. Browser based interface for conguration and management
10. Wireless security options- WEP, WPA, WPA2
1 Speeds are dependent on network coverage. See TELUS coverage maps for more details. The total number of WiFi users can also affect data speeds.
2 Maximum wireless signal rate and coverage values are derived from IEEE Standard 802.11g and 802.11n specications. Actual wireless speed
and coverage are dependent on network and environmental conditions included but not limited to volume of network trafc, building materials and
construction/layout.
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TELUS Smart Hub
2 Basic Setup
2.1 A note about your SIM
Your Smart Hub will lock itself to a SIM card once it has been inserted. Once your Smart Hub has been locked to
a particular SIM card, two things will happen.
1. You won’t be able to use the SIM card in any other device (including other Smart Hubs).
2. You won’t be able to use other SIM cards in your Smart Hub (including other TELUS SIM cards).
Please note that a rmware upgrade or factory reset will not affect the SIM lock to the Smart Hub.
For additional support please contact TELUS Client care at 1-866-558-2273
2.2 Network and system requirements
Before continuing with the installation of your Smart Hub, please conrm that you comply with the minimum system
requirements below.
An activated TELUS SIM card.
Computer with Windows, Macintosh, or Linux-based operating systems with a working Ethernet adapter
with TCP/IP Protocol installed.
A Web browser such as Internet Explorer, Netscape Navigator, Mozilla Firefox, Opera, Safari etc.
Wireless device system requirements
Computer or device with a working 802.11b, 802.11g or 802.11n wireless adapter.
2.3 Placement of your Smart Hub
Just like your mobile phone, the Smart Hub’s location will affect its signal strength from the TELUS Mobile Base
Station (Cell Tower). The data speed achievable from the Smart Hub is relative to this signal strength, which is
affected by many environmental factors. When choosing a location to place your Smart Hub, please keep in mind
that the Smart Hub will need adequate 3G+ signal strength in order to provide Internet connectivity.
Similarly, the wireless connection between your Smart Hub and your WiFi devices will be stronger the closer
your connected devices are to your Smart Hub. Your wireless connection and performance will degrade as the
distance between your Smart Hub and connected devices increases. This may or may not be directly noticeable,
and is greatly affected by the individual installation environment.
If you have concerns about your network’s performance that might be related to range or obstruction factors, try
moving the computer or WiFi device to a position between three to ve meters from the Smart Hub in order to see
if distance is the problem.
Note: While some of the items listed below can affect network performance, they will not prohibit your wireless
network from functioning; if you are concerned that your network is not operating at its maximum effectiveness,
this checklist may help.
Please ensure that your Smart Hub’s 3G external antenna is positioned vertically (toward the ceiling).
If you experience difculties connecting wirelessly between your WiFi devices and your Smart Hub, please try the
following steps:
In multi-storey ofces or homes, place the Smart Hub on a oor that is as close to the centre of the
location as possible. This may mean placing the Smart Hub on an upper oor.
Try not to place the Smart Hub near a cordless telephone that operates at the same radio frequency as
the Smart Hub (2.4GHz).
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2.4 Avoid obstacles and interference
Avoid placing your Smart Hub near devices that may emit radio “noise”, such as microwave ovens. Dense objects
that can inhibit wireless communication include:
Refrigerators
Washers and/or dryers
Metal cabinets
Large aquariums
Metallic-based, UV-tinted windows
If your wireless signal seems weak in some spots, make sure that objects such as these are not blocking the
signal’s path (between your devices and the Smart Hub).
2.5 Cordless phones
If the performance of your wireless network is impaired after considering the above issues, and you have a
cordless phone:
Try moving cordless phones away from your Smart Hub and your wireless-enabled computers.
Unplug and remove the battery from any cordless phone that operates on the 2.4GHz band (check
manufacturer’s information). If this xes the problem, your phone may be interfering with the Smart Hub.
If your phone supports channel selection, change the channel on the phone to the farthest channel
from your wireless network. For example, change the phone to channel 1 and move your Smart Hub to
channel 11 please see section 5.3.1 to change the Smart Hub wireless channel and see your phones
user manual for changing the cordless phone’s wireless channel.
If necessary, consider switching to a 900MHz or 5GHz cordless phone.
2.6 Choose the “quietest” channel for your Wireless Network
In locations where homes or ofces are close together, such as apartment buildings or ofce complexes, there
may be wireless networks nearby that can conict with your wireless network.
Use the Site Survey capabilities found in your Wireless client (laptop, computer, etc) to locate any other wireless
networks that are available (see your wireless adapter’s user manual for instructions). Switch your Smart Hub to a
wireless channel not used or least used by surrounding wireless networks. Please see section 5.3.1 for assistance
changing the wireless channel on your Smart Hub.
Experiment with more than one of the available channels, in order to nd the clearest connection and avoid
interference from neighboring cordless phones or other wireless devices. Please see the section above for
changing your channel.
2.7 Connecting and conguring your Smart Hub
The Smart Hub has been designed to be placed on a desktop. All of the cables exit from the rear for better
organization. The LED indicator display is visible on the front of the Smart Hub to provide you with information
about network activity and device status. See below for an explanation of each of the indication lights.
Front Panel Icon Description
Wireless
Solid blue light when WLAN is enabled. Blinks on trafc (data transfer)
WAN
Solid blue light when the Smart Hub is connected via the WAN Ethernet Port
LAN
Solid blue light when LAN connection is established. Blinks on LAN port trafc
3G
Solid blue light when the Smart Hub is connected via 3G, blinks on trafc
Line 1
Solid blue light when the handset connected to Line 1 is off hook, blinks on incoming call.
Line 2
Solid blue light when the handset connected to Line 2 is off hook, blinks on incoming call.
Power
Solid amber light when device is powered on. Blinking during device start up.
Please note that all lights will ash simultaneously if a rmware upgrade takes place.
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TELUS Smart Hub
Rear Ports
SIM Slot
Insert your SIM card here (until you hear a click). Please be careful to insert the SIM in the
correct orientation by viewing the printed icon beside the slot.
3G Antenna
Attach in the 3G Antenna here in a clockwise direction.
WAN
Optional WAN Ethernet port for Fixed Line (ADSL/Cable/Satellite) connection
LAN
LAN Port for wired Ethernet clients (Computers, Laptops, etc)
Line 1
Phone Port for Handset(s)
Line 2
Phone Port for Handset(s)
Reset/WPS
Hold this button down for over 10 seconds to reset to factory defaults.
Hold and release this button for less than 10 seconds to enable the WPS push-button-
connect function.
Power
Power connector, connects to a DC 12V 1.5A Power Adapter
2.8 Hardware installation
1. Attach the supplied antenna to the port marked 3G Antenna. [This should be attached in a clockwise
direction.]
2. Insert your SIM card (until you hear a click) into the SIM slot.
Please note – SIM cards are assigned specic rate plans for the TELUS Smart Hub. Once activated in your Smart Hub, these plans and SIM card
will not work in other TELUS devices
3. For voice functionality, connect a standard Analog telephone to the port labeled Line 1 using the RJ-11
Cable provided.
4. If required, to activate jacks in your home or ofce connect an RJ-11 cable from the port labeled Line 2 to
any wall jack.
5. Connect the power adapter to the Power socket on the back of the Smart Hub.
6. Plug the power adapter into the wall socket and switch on the power.
7. Wait approximately 60 seconds for the Smart Hub to power up.
2.9 Connecting via a cable
1. Connect the yellow Ethernet cable provided to the port marked LAN at the back of the Smart Hub.
2. Connect the other end of the yellow Ethernet cable to your computer.
3. Wait approximately 30 seconds for the connection to establish.
4. Open your Web browser, type 192.168.20.1 into the address bar and press enter.
5. Follow the steps to set up your TELUS Smart Hub.
6. After the setup process is completed you will be connected to the Internet
2.10 Connecting wirelessly
1. Ensure WiFi is enabled on your device (computer/laptop/Smartphone).
2. Scan for wireless networks in your area and connect to the network name that matches the Wireless
Network Name found on the Wireless Security Card (included in the box).
3. When prompted for your wireless security settings, enter the Wireless Security Key listed on your Wireless
Security Card.
4. Wait approximately 30 seconds for the connection to establish.
5. Open your Web browser, type 192.168.20.1 into the address bar and press enter.
6. Follow the steps to set up your TELUS Smart Hub.
7. After the setup process is completed you will be connected to the Internet.
8. To connect additional devices via WiFi, repeat steps 1 through 4.
Wireless Network Name (SSID):
Nom du réseau sans l (SSID):
xxxxxxxxxxxxxxxxxxxxxx
Wireless Security Key (WPA):
Clé de sécurité sans l (WPA):
xxxxxxxxxxxxxxxxxxxxxx
®/MD
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2.11 Smart Hub Default Settings
LAN (Management)
Static IP Address: 192.168.20.1
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.20.1
WAN (Internet)
WAN mode: DHCP
Wireless
SSID: TELUS_Smart_Hub_xx*
Security: WPA-PSK
Security Key: Refer to your Wireless Security Card or label on the bottom of your Smart Hub
* For security purpose, each Smart Hub comes with a unique SSID that varies by a 2 digit number at the end eg. SSID: “TELUS_Smart_
Hub_25.”
Smart Hub Web Interface Access
Username: admin
Password: admin
APN for 3G Connection
APN: isp.TELUS.com
2.12 First time simple conguration wizard
When you log in to your Smart Hub for the rst time, you will be presented with the TELUS Smart Hub “Set-up
Wizard” as shown in the screenshot below. This wizard can be skipped by clicking on the link shown on the
screenshot below. You can re-run the Setup Wizard again anytime after rst use by selecting the “Startup Wizard”
option under the “Administration” tab in the Advanced View of the management console.
Select your Language Preference and Time Zone then click “Next”;
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TELUS Smart Hub
This page allows you to customize the username and password required to administer your Smart Hub. It is
recommended that you choose a unique password for added security. Please enter a user name and password
that you wish to use, or leave these elds unchanged to use the default (admin/admin). Click “Next” to continue.
The next page “Smart Hub Security” allows you to congure basic WiFi settings.
Wireless (WiFi):
“On” by default. Changing this option to “Off” will turn off the wireless feature. Your Smart
Hub will no longer broadcast a WiFi network and you will not be able to connect to your
Smart Hub via WiFi devices.
SSID Broadcast
Name (Max 32
Characters):
The SSID (Service Set Identier) is the name of the wireless network broadcast by your
Smart Hub. Use a unique name to identify your wireless network so that you can easily
connect from your wireless clients. This eld is case sensitive and can be up to 32
characters. You should change the default SSID for added security.
SSID Broadcast:
Select ‘Disable’ to hide the SSID of your Smart Hub. If disabled, other people will not be
able scan and detect your Smart Hub’s SSID. Your Smart Hub will continue to broadcast
the wireless network and you or other users who you have provided the SSID to will be
able to connect to the Smart Hub
Congure your Wireless settings in this page then click “Next”;
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This page allows you to congure WiFi security settings for your Smart Hub. Setting up a high wireless
security level can prevent unauthorized access to your wireless network. WPA2-PSK with the AES algorithm
is recommended for maximum security, followed by WPA-PSK with TKIP for strong security with maximized
compatibility for older devices. Click “Next” to continue after choosing your security settings.
Review your settings then click “Finish” to save conguration. Click “Back” if you want to make changes.
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TELUS Smart Hub
After clicking Finish, the Smart Hub will save your conguration and reboot itself. Please wait as this process takes
approximately 2 minutes. You will be guided back to the Management Console once the process is complete.
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2.13 Management Console login procedure
After the rst time setup wizard has been run, the management console will be password protected to prevent
unauthorized access to the conguration settings of your Smart Hub.
To log in to the Management Console and view the status and make changes to your Smart Hub, please follow
the steps below:
1. Open your web browser (e.g. Internet Explorer/Firefox/Safari) and navigate to http://192.168.20.1
2. Enter the username and password congured during the rst time setup wizard and click submit. The
default username and password is admin if the details haven’t been customized. Click Login to continue.
Please Note – If you forget the username and password you selected during the Smart Hub set-up process, holding the reset button for over 10
seconds will restart the unit with the original settings (username: admin / password: admin).
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TELUS Smart Hub
3 Using the Smart Hub
to make and receive
telephone calls
The Smart Hub provides circuit switched voice services via two telephony line interfaces offering the ability to make
and receive telephone calls via a regular analog telephone using the TELUS 3G+ mobile network.
It’s important to note that the Smart Hub has two separate line interfaces (ports) that share a single outbound/
inbound telephone line. This means that a handset(s) connected via one port will not be able to use the line at the
same time as a handset(s) connected via the other port.
If a call is already in progress via the rst port, the user on the handset(s) connected to the second port will receive
a busy signal.
Incoming calls will ring and can be answered on either port, however once a call is answered from one port, the
handset(s) on the second port will receive a busy signal.
3.1 Handset requirements
The Smart Hub allows you to make telephone calls over the TELUS 3G+ network using a standard analog
telephone via the built in RJ-11 Phone ports. Please refer to the documentation provided by the manufacturer of
your analog telephone for assistance with the operation of your telephone handset.
3.2 Maximum REN Loading
Please note that each of the line interfaces on the Smart Hub is capable of supporting multiple analog telephones
connected via splitters. The ringer equivalence number (REN) for each line is 5. Therefore, a maximum of 5
handsets each with a REN number of 1 can be connected to each line port.
Before you start making any phone calls, make sure you checked the following:
1. You have an activated TELUS SIM card inserted prior to powering on the Smart Hub.
2. Your Smart Hub is powered on and in running condition.
3. A working analog telephone connected into either the Line 1 or Line 2 port.
4. You hear the dial tone and the Line LED on the front of your Smart Hub should light up after lifting
the handset.
3.3 How to place a call
To make a call, simply lift the handset and dial the number following the instructions provided by your telephone
handset manufacturer.
3.4 How to receive a call
When an incoming call is received, both Line 1 and Line 2 lights will start ashing and any phones connected
to the Smart Hub will ring. Answer the telephone following the instructions provided by your telephone handset
manufacturer to conduct the call.
Please note that if the call is answered from a telephone connected to Line 1, telephones connected to Line 2 will
receive a busy tone for the duration of the call.
If no phone is connected the Smart Hub, all incoming calls will be transferred to voicemail.
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3.5 Accessing voicemail
1. To access your voicemail, please dial your own mobile number from the Smart Hub and follow the
prompts.
2. To access another TELUS voicemail number from the Smart Hub, please dial ## followed by the 10 digit
number.
3.6 Calling features
3.6.1 Quick Reference Table
The Smart Hub supports a number of calling features for supplementary services. Please check your Smart Hub
monthly plan for included calling features or speak with a TELUS representative to have additional features added.
Feature Activation Deactivation Status
Caller ID
#31# (to block an individual call) *31#(to unblock an individual call) N/A
Call Waiting
*43# #43# *#43#
Unconditional Call Forwarding
*21*<Directory Number> # #21# *#21#
No-reply Call Forwarding
*61* <Directory Number > # #61# *#61#
Busy Call Forwarding
*67* <Directory Number > # #67# *#67#
Unreachable Call Forwarding
*62*<Directory Number ># #62# *#62#
3.6.2 Caller ID
Caller ID transmits a caller’s number to the called party’s telephone equipment when the call is being set up
but before the call is answered. Where available, caller ID can also provide a name associated with the calling
telephone number.
To force Caller ID to be blocked for an outbound call, dial #31# followed by the number you wish to dial.
To force Caller ID to be unblocked for an outbound call, dial *31# then follow the dialing number.
3.6.3 Call Waiting
Call waiting allows for indication and answering of an incoming telephone whilst an existing call is underway.
To disable call waiting, dial #43#, and hang up after you hear 2 high pitch beeps.
To enable call waiting, dial *43#, and hang up after you hear 2 low pitch beeps.
To check the status of Call Waiting, dial *#43# or view the advanced status page of the management
console.
a. Call waiting is disabled if you hear 2 high pitch beeps.
b. Call waiting is enabled if you hear 2 low pitch beeps.
Call forwarding (or call diverting), is a feature that allows an incoming call to be redirected to another number
depending on the circumstances at the time of receiving the call.
Note: The Call Waiting feature will automatically turn off if you enable Call forwarding. Call Waiting will need to be enabled again after Call Forwarding is
disabled.
3.6.4 Call Forwarding Unconditional
Call forwarding Unconditional will divert all incoming calls to a phone number that you desire.
To enable Call Forwarding Unconditional, dial *21*<Directory Number> # (Where directory number is the
number you wish to forward calls to)
Hang up after you hear 2 low pitch beeps.
To disable Call Forwarding Unconditional, dial #21#
Hang up after you hear 2 high pitch beeps.
To check the status of Call Forwarding Unconditional, dial *#21# or view the advanced status page of the
management console.
a. Call Forwarding Unconditional is disabled if you hear 2 high pitch beeps.
b. Call Forwarding Unconditional is enabled if you hear 2 low pitch beeps.
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TELUS Smart Hub
3.6.5 Call Forwarding No Answer
Call forwarding No Answer will divert all incoming calls to a phone number that you desire only if the incoming call is not
answered.
To enable Call Forwarding No Answer, dial *61* <Directory Number > #
(Where directory number is the number you wish to forward calls to)
Hang up after you hear 2 low pitch beeps.
To disable Call Forwarding No Answer, dial #61#
Hang up after you hear 2 high pitch beeps.
To check the status of Call Forwarding No Answer, dial *#61# or view the advanced status page of the
management console.
a. Call Forwarding No Answer is disabled if you hear 2 high pitch beeps.
b. Call Forwarding No Answer is enabled if you hear 2 low pitch beeps.
3.6.6 Call Forwarding Busy
Call forwarding busy will divert all incoming calls to a phone number that you desire only if your telephone is busy on
another call.
To enable Call Forwarding Busy, dial *67* <Directory Number > #
(Where directory number is the number you wish to forward calls to)
Hang up after you hear 2 low pitch beeps.
To disable Call Forwarding Busy, dial #67#
Hang up after you hear 2 high pitch beeps.
To check the status of Call Forwarding Busy, dial *#67# or view the advanced status page of the management console.
a. Call Forwarding Busy is disabled if you hear 2 high pitch beeps.
b. Call Forwarding Busy is enabled if you hear 2 low pitch beeps.
3.6.7 Call Forwarding Not Reachable
Call forwarding busy will divert all incoming calls to a phone number that you desire only if your telephone is unreachable
by the network.
To enable Call Forwarding Not Reachable dial *62*<Directory Number >#
(Where directory number is the number you wish to forward calls to)
Hang up after you hear 2 low pitch beeps.
To disable Call Forwarding Not Reachable, dial #62#
Hang up after you hear 2 high pitch beeps.
To check the status of Call Forwarding Not Reachable, dial *#62# or view the advanced status page of the
management console.
a. Call Forwarding No Answer is disabled if you hear 2 high pitch beeps.
b. Call Forwarding No Answer is enabled if you hear 2 low pitch beeps.
Please conrm the feature codes supported on your service by checking your plan or by consulting a TELUS
representative.
3.6.8 Conference Call
To turn a two-party call into a three-party conference call, follow the instructions provided by your handset manufacturer.
This can usually be achieved by activating hook-ash (briey depressing the hook button) and then by dialing the third
party. Wait for the party to answer then activate hook-ash and dial 3.
3.6.9 Troubleshooting
What do I do if I have no dial tone?
Please follow the procedure listed below:
1. Check to make sure the phone is plugged into your Smart Hub on either Line 1 port or Line 2 port.
2. Check to make sure you are using the correct cable (Cat-3 UTP Telephone Cable with RJ-11 plugs).
3. Check to make sure the line light on the front panel of the Smart Hub turns solid blue if you lift the handset.
4. Check to make sure the blue 3G indication light on the front of the Smart Hub is blinking.
5. Check to make sure your TELUS SIM card is activated and insert into your Smart Hub properly.
6. If after these steps there is still no dial tone, reboot your Smart Hub by holding the reset button for 10-15 seconds
(please note this will reset any stored user congurations).
7. Check and see if you get the dial tone after rebooting your Smart Hub.
I have noise interference during telephone calls. How can I x this?
To resolve this issue, try the following:
Verify that the RJ-11 cable is securely connected and not damaged.
Try to remove any telephone splitters from the connection between your phone and the Smart Hub.
Try rebooting your Smart Hub.
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4 Management Console
4.1 Basic Status overview
The basic status page provides basic system related information. It is shown after logging in to the Smart Hub, and
can also be accessed by selecting Basic Status from the menu.
The status page shows the 3G connection status, Signal Strength (dBm), SIM Status and Ethernet Port Status.
4.2 General settings
The General Settings tab allows you to change your Web Interface login name/Password and the Time Zone used
on the Smart Hub.
4.3 3G settings
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