NetComm SmartVoice Gateway User Manual

Contents

1. Introduction ...........................................................................................................................................4

Product Overview ...................................................................................................................................4

Items that you will need and things you will need to know .........................................................................5

NetComm SmartVoice Gateway Features .................................................................................................6

SmartVoice Gateway Hardware Description ..............................................................................................9

Front Panel (all models) ..........................................................................................................................9

Rear Panel (all models) .........................................................................................................................10

Restore the Gateway .............................................................................................................................10

2. Installation and Applications ..................................................................................................................11

Connecting your SmartVoice Gateway(s) ................................................................................................11

Network Connections ............................................................................................................................12

Telephone Connection ..........................................................................................................................16

3. Conﬁguring the Gateway via WEB Browser .............................................................................................19

Network Settings ..................................................................................................................................20

QoS Settings ........................................................................................................................................24

NAT/DDNS (NAT Traversal) .................................................................................................................25

Telephony Settings ...............................................................................................................................27

SIP Settings .........................................................................................................................................30

Private Network ................................................................................................................................... 34

Calling Features ...................................................................................................................................36

Advanced Options ...............................................................................................................................37

Digit Map .............................................................................................................................................43

Phone Book ........................................................................................................................................44

Speed Dial ..........................................................................................................................................45

Caller Filter ..........................................................................................................................................46

Transit Call Control ...............................................................................................................................47

Long-Distance Control Table .................................................................................................................49

Long Distance Exception Table ..............................................................................................................49

CPT/Cadence Settings ..........................................................................................................................50

Current Status and System Information .................................................................................................. 57

RTP Packet Summary ...........................................................................................................................58

STUN Inquiry ........................................................................................................................................59

Ping Test ..............................................................................................................................................60

Port Filtering ........................................................................................................................................61

IP Filtering ...........................................................................................................................................62

MAC Filtering .......................................................................................................................................63

Virtual Server .......................................................................................................................................64

DMZ ....................................................................................................................................................65

URL Filter .............................................................................................................................................66

Special Applications .............................................................................................................................. 67

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NTP (Network Time Protocol) .................................................................................................................70

System Operations (Save Settings) ........................................................................................................72

Software Upgrade .................................................................................................................................73

Logout .................................................................................................................................................74

4. Conﬁguring the Gateway via IVR ............................................................................................................75

IVR (Interactive Voice Response) ............................................................................................................76

5. Dialing and dialed number routing principle ...........................................................................................82

Instruction ...........................................................................................................................................82

Dialed Number Processing Flow ............................................................................................................82

Appendix A: Glossary ................................................................................................................................... 84

Appendix B: Cable Information .....................................................................................................................90

RJ-45 Network Ports ...........................................................................................................................90

Straight and crossover cable conﬁguration ............................................................................................91

Straight-Through Cabling ......................................................................................................................91

Cross-Over Cabling ..............................................................................................................................91

Appendix C: Registration and Warranty Information ......................................................................................92

IMPORTANT NOTE

To ensure your Gateway complies with Australian Standards:

1) The symbol shall be marked next to the protective earthing terminal (not GND) and the terminal shall be permanently connected via building wire.

2) The colour of the protective earth conductor insulation shall be green-and-yellow.

3) The protective earthing conductor shall be permanently connected ﬁrst prior to other connections (eg. telephone cables) and removed last after all other cables have been disconnected.

4) The protective earthing shall not rely on telecommunications network or a cable distribution system.

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1. Introduction

Product Overview

The NetComm SmartVoice series of stand-alone VoIP Gateways carry both voice and facsimile over an IP network. They support the SIP industry standard call control protocol to be compatible with free registration services or VoIP service providers’ systems and they work in two different modes: UA (User Agent) or Server. As a standard user agent, the gateways are compatible with all well-known Soft Switches and SIP proxy servers. With optional server software, the gateways can also be conﬁgured to establish a private VoIP network over the Internet without a 3

Each of the SmartVoice series VoIP gateways have a different combination of FXS and FXO ports; FXS ports are used to connect directly to a telephone set and FXO ports are used to connect directly to PSTN lines. There are a number of SmartVoice Gateway models available with 4 ports, 8 ports, 16 ports and 32 ports combinations. The gateways can be seamlessly integrated into existing networks by connecting to a phone set, PBX, key telephone system, fax machine or PSTN line. With only a broadband connection such as an ADSL bridge/router, Cable Modem or leased line router, the gateways allow you to gain access to voice and fax services over an IP network thereby reducing the cost of international and long distance calls.

In addition, each gateway includes an in-built 4 port Ethernet switch which supports comprehensive Internet gateway functions to accommodate other PCs or IP devices to share the same broadband stream. The QoS function allows voice and data trafﬁc to ﬂow through at the highest priority. and with TOS/DiffServ bit enabled, it guarantees that voice packets will have the ﬁrst priority to pass through a TOS/DiffServ enabled router.

With the support of DDNS, the gateways are reachable by a domain name where the IP address is dynamically assigned by the ISP, thereby allowing users to host a web site or mail server in a PPPoE or DHCP network.

Each gateway can be assigned with a ﬁxed IP address or by DHCP, PPPoE, adopting the G.711, G.726, G.729A or G.723.1 voice compression format to save the network bandwidth while providing real-time and toll quality voice. In addition, in the event that the power supply fails or the Internet connection is lost, each gateway can divert the FXS lines to the PSTN network on the FXO ports so that users can still use their conventional PSTN line to make calls.

party SIP Proxy Server.

IMPORTANT SAFETY INSTRUCTIONS

• When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of ﬁre, electric shock and injury to persons, including the following:

• Avoid using a telephone (other than a cordless type) during an electrical storm. There

may be a remote risk of electric shock from lightning.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• Use only the power cord indicated in this manual.

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Items that you will need and things you will need to know

To correctly install and set up your VoIP Gateway you will need to ensure that the required broadband hardware and services are setup and conﬁgured in the appropriate way to integrate this equipment.

Broadband Service

• You will need access to a high speed broadband service via a RJ 45 (Ethernet) connection to a broadband modem.

VoIP Service

• You will need a VoIP account from your VoIP service provider. The quality of your voice service will depend on your service provider’s network. (Note: With the SmartVoice gateway(s), you will be able to build your private VoIP network but with limited voice call reachablity.)

Computer/Network

• You will need a PC or laptop with a network card and Web browsing application (for conﬁguration only).

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NetComm SmartVoice Gateway Features

WAN

• One 10/100Mbps auto-negotiation, auto-crossover RJ-45 Ethernet port

• Support static IP, PPPoE, Bigpond Cable and DHCP address assignment and dynamic DNS (DDNS)

• QoS: IP TOS (Type of Services) and DiffServ (Differentiated Services) for both SIP signaling and RTP

• NAT Traversal : Port Forwarding, STUN, UPnP and Outbound Proxy

• NTP: (Network Time Protocol RFC 1305), Accepts up to 3 Time Server

• Time Zone Support

• MAC Address Clone

• RTP Packet Summary : packet sent, packet received, packet loss for voice quality analysis

LAN

• Four 10/100Mbps auto-negotiation, auto-crossover RJ 45 Ethernet ports

• Supports router and bridge mode (NAT mode and Non-NAT mode)

• DHCP server

Advance Firewall and DoS Protection

• NAT (Network Address Translation) and PAT (Port Address Translation)

• DMZ, Virtual Server

• Trafﬁc Filtering based on MAC address, IP address, TCP/UDP Port number and URL string pattern

• Prevents attacks based on TCP, UDP, IP and ICMP protocols

• Prevents attacks such as SYN Flood, IP Spooﬁng, Ping of Death, Tear Drop, etc.

Voice Features

• SIP (RFC3261) compatible

• Voice codecs : G.711 a /ulaw, G.726, G.729A, G.723.1

• CNG (Comfort Noise Generation)

• VAD (Voice Activity Detection)

• Silence suppression/detection

• G.165/G.168 echo cancellation

• Adjustable Jitter Buffer and programmable Gain Control

• In-Band DTMF, Out-Of-Band DTMF relay (RFC2833, SIP INFO)

• Multiple SIP Proxy server entries with failover mechanism

• Polarity reversal detection (FXO/PSTN) and generation (FXS)

• T.30 (G.III) / Real time T.38 / Secured T.38 FAX relay

• DTMF, FSK (Bellcore & ETSI) Caller ID detection and generation.

• Support Caller ID Restriction (CLIR)

• FXO hang up detection : Busy Tone cadence auto learning/detection*

• Support VoIP-to-PSTN (transit out) / PSTN-to-VoIP (transit in) applications*

• Digit Map for dial plan

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• Speed Dial

• Local phone book for peer-to-peer calling

• E.164 Numbering & ENUM support

• Hot-Line, Warm-Line support

• Single Number / Account (reprehensive number) for multiple ports

• Group Hunting function

• Recordable greeting message

• Proprietary server and protocol enables small businesses to build private VoIP network; and use standard SIP network as same time – for dual network support

• Supplementary call features**:

o Call Hold, Call Waiting, Call Pickup o Call Forward - Unconditional, Busy, No Answer o Call Transfer - Unattended, Attended o Three Way Calling (Media Server required)

• Failsafe mechanism :

o Network failure o Service unavailable o Power loss

• Analogue interface

o Connector : RJ-11 o Signaling protocol : Loop Start

Conﬁguration & Maintenance

• Conﬁguration methods:

o Web o IVR o Telnet

• Status reports:

o Port status o Registration status o Ping tests o STUN/UPnP status o Hardware / software information

• Firmware Upgrade through TFTP, FTP and proprietary image server

• Conﬁguration Backup/Restore

• Reset button (with restore factory default function)

• Front Panel LED : voice ports, WAN, LAN1~4, Run, Power, Alarm

• Optional Auto Provisioning Server (APS) for mass deployment

• SNMP V1 / V2c (optional)

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General Speciﬁcations

• Power Adaptor : AC 100V~240V 50/60Hz input, DC 12V output

• Temperature : Operation 0 °C ~ 45 °C

• Storage -25 °C ~ 75 °C

• Humidity : up to 90% RH, non-condensing

• 4-port Model Dimension (W/D/H) 4-port: 202 x 172 x 35 mm

• 8-port Model Dimension (W/D/H) 4-port: 287 x 161 x 38 mm

• 16-port Model Dimension (W/D/H) 4-port: 442 x 325 x 43 mm

• 32-port Model Dimension (W/D/H) 4-port: 442 x 325 x 43 mm

• 4-port Model Weight: 0.43Kg

• 8-port Model Weight: 1.34Kg

• 16-port Model Weight: 4.13Kg

• 32-port Model Weight: 4.13Kg

Note*: Features are only available in models which have FXO ports.

Note**: The availability of these features may depend on your VoIP service provider’s

network

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SmartVoice Gateway Hardware Description

Front Panel (all models)

• Power Indicator: Green light indicates a normal power supply.

• Run Indicator: Blinking green light indicates normal operation.

• Alarm Indicator: When the system starts up, the red light will blink. It also indicates abnormal gateway behaviour.

• P1 – PX stands for Port 1 – Port X (or Line 1 – Line X)

• WAN stands for the WAN Port Indicator.

• L1 – LX stands for the LAN Port Indicator.

 When starting up the system, the Alarm, Run, and Power indicators will light

up. After approximately 15 seconds, the Alarm indicator will go off, the Run indicator will blink green, and the Power indicator will stay green under operational conditions. If the Alarm indicator continues to blink, it means the system is currently communicating with the ISP and has yet to obtain an IP address.

 When the WAN is connected, the WAN indicator will light up green and if data is

being transmitted over the Internet, the indicator blinks green and orange.

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Rear Panel (all models)

Phone ports are telephone ports (FXS) to be connected to telephone sets or PBX CO ports. Line ports (FXO) are to be connected to PSTN lines (telephone lines from a PSTN network).

NOTE: Do not connect FXS ports to each other. Also, do not connect any FXS port

directly to a PSTN line or internal PBX. Doing so may damage VoIP gateway.

Restore the Gateway

To restore the gateway to its factory default setings (IP address, Username and Password only):

(1) Disconnect the power plug. (2) Press reset (do not let go of the reset button). (3) Connect the power plug back into the socket (do not let go of the reset button). (4) Let go of the reset button after 6 seconds. The default IP address and username/password for web

NOTE: This reset action only resets the gateway IP and username/password

settings. Other settings still remain in the gateway’s ﬂash memory. A complete hardware reset can be done through the gateway’s IVR system and Web conﬁguration interface.

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2. Installation and Applications

Connecting your SmartVoice Gateway(s)

1. Connect the WAN port of your SmartVoice Gateway to your Broadband Modem using an ethernet cable.

2. Connect the power adapter to your SmartVoice Gateway and plug it into a powerpoint.

Please use the power adapter that comes with VoIP gateway. Using an adapter

other than the one supplied with the VoIP gateway, may cause problems and will affect the warranty of the product.

3. Connect the Phone or PSTN lines as required to setup your SmartVoice Gateway. The way you setup the lines will depend on the model you have purchased. Refer to the following sections on both Network Connections and Telephone Connections for more information on the possible applications of your SmartVoice Gateway.

Once you have connected your gateway you can conﬁgure it using one of the two conﬁguration options provided:

1) Web Interface

2) Telephone IVR (Interactive Voice Response)

The IVR provides basic query and conﬁguration, while the Web interface provides a full conﬁguration.

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Network Connections

Possible network connections are divided into 3 basic modes as described below:

• Gateway can be assigned with a Public IP Address

• Gateway can be installed under the existing NAT

• Gateway can be assigned with a Public IP address and serve as an IP sharing router.

Gateway Assigned with a Public IP Address

The VoIP gateway will have a Public IP address for its Internet connection regardless of whether it is a static IP address, DHCP (using a Cable Modem), or PPPoE (Dialup / ADSL).

The following diagram shows a typical network connection in which broadband devices, such as an ADSL router or Cable modem, need to work in bridged mode so that the gateway is able to obtain a public IP address either through PPPoE, DHCP or static IP.

Gateway IP Settings Need to be set up as static IP, DHCP, or PPPoE

NAT/STUN Settings Unnecessary (Disabled)

DDNS Settings Unnecessary (Disabled)

Note: The above diagram shows a 4-port SmartVoice gateway for illustration purposes.

An 8, 16 or 32 port SmartVoice gateway could also be used depending upon your network requirements.

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Gateway behind a NAT/Firewall Network

The VoIP gateway uses a private IP address and the Internet sharing function of other systems to connect to the Internet.

The following diagram shows a typical network connection in which broadband devices such as an ADSL router work in router (NAT) mode so that the gateway is behind a NAT/Firewall. In this case, the broadband router (NAT/Firewall) and the gateway need to be conﬁgured correctly in order to allow the gateway to communicate with the Internet and VoIP network properly, using different techniques to traverse the NAT/Firewall.

Note: The above diagram shows a 4-port SmartVoice gateway for illustration purposes.

An 8, 16 or 32 port SmartVoice gateway could also be used depending upon your network requirements.

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The table shown below lists possible solutions for different network scenarios.

LAN IP address of Internet sharing Please avoid IP address 192.168.8.1-192.168.8.254 (You may need to

WAN IP of SmartVoice gateway Set as a static private IP address or DHCP; when the WAN port is set as a

NAT Traversal

There are three ways to conﬁgure a SmartVoice gateway to traversing NAT in Internet sharing devices. For details, please refer to page 26.

change the settings of Internet sharing device or change the SmartVoice gateway LAN Port IP address)

static private IP, assign the LAN IP address of the Internet sharing to as default gateway IP of SmartVoice gateway; When the WAN IP is set as DHCP, please make sure you have DHCP server running in network to issue an IP to the SmartVoice gateway.

NAT Public IP If the WAN of the IP sharing device has a static public IP

STUN client

UPnP Control

point

address, then the “NAT IP/Domain” address is set as the Public IP address of the Internet sharing devices.

If the WAN of the Internet sharing device uses a dynamic public IP address and you specify a domain name in “NAT IP/Domain” ﬁeld, which has to comply with the DDNS settings.

Note: you also need to forward speciﬁc ports on the NAT router to the WAN port of the SmartVoice gateway.

Enable STUN client will avoid problems of conﬁguring port forwarding in the Internet sharing device, but some NAT routers do not support STUN.

Using UPnP to enable the SmartVoice gateway to pass through NAT of Internet sharing device. This function only works when the Internet sharing devices support UPnP and has it enabled.

DDNS Settings

For details, please refer to page 27 for the DDNS Settings

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The WAN of the Internet sharing device has a static public IP address.

The WAN of the Internet sharing device has a dynamic IP address.

(Unnecessary) Disabled

Enabled: enter the registered URL (Uniform Resource Locator) and DDNS server info into corresponding areas.

Gateway Assigned with a Public IP Address and Serving as an Internet Sharing Device

The SmartVoice gateway will have a Public IP address, regardless of whether it is the public IP from a static setting, DHCP (using a Cable Modem), or PPPoE (to connect to your ADSL account), and can use the built-in Internet sharing functions to allow other PCs attached to SmartVoice gateway LAN ports to share the Internet connection. The network connection is shown in following diagram.

Gateway IP Settings Needs to be set up as either in static IP, DHCP, or PPPoE

NAT/STUN Settings Unnecessary (Disabled)

DDNS Settings Unnecessary (Disabled)

DHCP service for PCs, please refer to page 24 for the gateway DHCP server settings

Default private IP addresses of the gateway LAN ranging from: 192.168.8.1-192.168.8.253

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.8.254

PC can be set either in DHCP or static IP mode

Note: The above diagram shows a 4-port SmartVoice gateway for illustration purposes.

An 8, 16 or 32 port SmartVoice gateway could also be used depending upon your network requirements.

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Telephone Connection

Example of SmartVoice Gateway using FXS interfaces

SmartVoice Gateway connecting directly to phone sets

After connecting telephone sets to Phone1-Phone4, users can make direct calls (Phone1-Phone4 are FXS interfaces). Each set acts as an independent extension line.

Integrating the SmartVoice Gateway with PBX

Phone1-Phone4 are FXS interfaces, and some of them can be connected to telephone sets for direct calls. Others can be connected to the PBX CO lines so that other extension lines can make VoIP calls.

Note: The above diagrams show a 4-port SmartVoice gateway for illustration purposes.

An 8, 16 or 32 port SmartVoice gateway could also be used depending upon your network requirements.

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Example of SmartVoice Gateway using FXO interfaces

SmartVoice Gateway connecting directly to the Telephone Line of a PSTN

Line1-Line4 are FXO interfaces and can all be connected to a PSTN to serve as a bridge between the PSTN and VoIP network.

Integrating the SmartVoice Gateway with PBX

Line1-Line4 are FXO interfaces and can be connected with PBX extension lines (this is exclusively for an analog interface, and is not applicable for a digital interface).

Note: The above diagrams show a 4-port SmartVoice gateway for illustration purposes.

An 8, 16 or 32 port SmartVoice gateway could also be used depending upon your network requirements.

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Example of SmartVoice Gateway using a combination of FXS and FXO ports

Phone1-Phone2 are FXS interfaces and can be directly connected to telephone sets for direct calls. Line1-Line2 are FXO interfaces and can be connected to PSTN lines to serve as a bridge between the PSTN and other VoIP telephones. The system also allows a call to be made from a traditional telephone line to connect with a user behind the SmartVoice Gateway.

Integrating the SmartVoice Gateway with PBX

Phone1-Phone2 are FXS interfaces and can be connected to PBX CO lines; Line1-Line2 are FXO interfaces and can be connected to a PSTN to act as a bridge between the PSTN and other VoIP telephones. The system also allows a call to be made from a traditional telephone line to connect with a user behind the SmartVoice Gateway.

Note: The above diagrams show a 4-port SmartVoice gateway for illustration purposes.

An 8, 16 or 32 port SmartVoice gateway could also be used depending upon your network requirements.

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3. Conﬁguring the Gateway via WEB Browser

The gateway also allows users to change gateway settings using a web browser. After opening a browser window, enter the gateway’s IP address as the website address in order to enter the Web conﬁguration screen as shown in the following diagram. (IE Browser used for example: Enter http://192.168.1.2.)

The factory default WAN IP address for Gateway is 192. 168. 1. 2. You can also enter ”101” from the handset to inquire about the current WAN Port IP address. The factory default LAN Port IP address is 192.168.8.254.

Instructions

• Open an Internet browser window.

• Enter the gateway’s WAN Port IP address in the website address area (If the PC is connected to the

LAN Port, enter the LAN Port IP address. The default is 192.168.8.254)

• The following registration screen will appear (The factory default settings for both Login ID and Password are set to ‘admin’).

• After completing and conﬁrming the settings, some of the settings will take effect immediately, but some settings e.g. network related settings will only take effect after the gateway is restarted. Please go to System Operation to save the settings before restarting the system.

The gateway doesn’t allow multiple users to conﬁgure the gateway at same time. Once a user logs into the gateway, other users from different IP addresses cannot login at the same time. Please remember to logout or restart the system if you are not using the web conﬁguration function.

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Network Settings

The network settings are used to set the gateway’s communication ports, IP conﬁgurations, DNS and DHCP server etc.

• Current WAN IP Address: The IP address of the WAN port.

• Listen Port UDP: It is not necessary to change the protocol of the communication port used by the

gateway, unless it conﬂicts with ports used by another device in your network.

• RTP Starting Port UDP: The initial value of the port number for transmitting voice data among gateway(s). Each line requires 2 ports. For example, the 400 series gateway requires 8 UDP ports and the 800 series gateway requires 16 UDP ports. It is not necessary to change these, unless it conﬂicts with ports used by another device in your network.

For example, if the starting port is 9000, then Line 1 is using ports 9000 and 9001, and Line 2 is using ports 9002 and 9003, and so forth.

IP Conﬁguration (Setting WAN Port)

There are three methods of obtaining a WAN IP address:

1. Static IP

2. DHCP, means a Dynamic IP (Cable Modem)

3. PPPoE (Dialup ADSL)

Using the DHCP and PPPoE for obtaining an IP address may vary. If you are not familiar with the network connection, please contact your local ISP.

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Setting Dynamic IP (DHCP)

Click “DHCP” to obtain a Dynamic IP address, and then click the “Accept” button at the bottom of the screen.

To save the settings click System Operation to select “Save Settings”, “Restart”, and then click the ”Accept” button. Wait for a while (about 40 seconds), and the system will obtain the related IP value from the DHCP Server.

NOTE: After the system has obtained a new IP address, if using WAN Port to enter

the Web Conﬁguration Screen, a new IP address has to be used. The same applies to the following two settings.

Setting Static IP

Select “Static IP” and enter the IP address, Subnet Mask and Default Gateway values. Then click the “Accept” button at the bottom of the screen.

Save the settings, and then restart the system. Wait for about 40 seconds for the system to restart.

ADSL PPPoE Settings

Select “PPPoE” and enter the Account Number, Password and re-enter Password to conﬁrm. Then click the “Accept” button at the bottom.

Save the settings, and then restart the system. The system will take about 40 seconds to restart.

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BigPond

Click “BigPond Cable”. Enter User Name and Password and then click the “Accept” button at the bottom.

DNS Settings

Domain Name Server (DNS): While a gateway is accessing another gateway or computer with a hostname, it will look up the IP address from the DNS provided by the ISP. The ISP whilst negotiating with PPPoE or DHCP usually assigns the DNS information. In the case that the DNS is not assigned automatically or WAN port is assigned with a static IP address, the DNS information must be assigned manually.

Auto Gateway uses primary & secondary DNS addresses from

ISP’s DHCP server or PPPoE server.

Manual Enter the primary & secondary DNS addresses manually.

Please be sure the IP addresses are correct otherwise the gateway will not be able to access any hosts with their hostname.

Clone MAC

Some Internet Service Providers (ISP) assign the bandwidth via the MAC (Media Access Control) address. You can click the “Clone” button to type in a MAC address which is recognized by ISP. It is only necessary to ﬁll in the ﬁeld if required by your ISP.

The “Your MAC Address” will be blank as you log in through WAN port.

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LAN interface mode

• Router: The system serves as a router.

• Bridge: The system serves as a bridge between WAN port and LAN port. (LAN default gateway will

still be accessible for conﬁguration).

Network Settings (LAN)

• Network Settings (LAN): The gateway’s LAN IP address and subnet mask value. Please note that the gateway is built under NAT: The gateway’s LAN IP address cannot be in the same section as the Internet sharing devices, or else it is unable to make or receive calls. For example, if the LAN IP address of the Internet sharing device is 192.168.8.1, then the gateway’s LAN IP address cannot be in the range between 192.168.8.1 ~ 192.168.8.254. If it is, please change the LAN IP address of the gateway (e.g. set the IP address to 192.168.99.254 instead).

• Enable DHCP Server: Enable or Disable DHCP server service of gateway.

• IP Pool Starting Address: The ﬁrst IP address to be assigned to DHCP clients.

• IP Pool ending Address: The last IP address to be assigned to DHCP clients.

• Lease Time: The valid period of an assigned IP address.

• Domain Name Server Assignment: The DNS information to be assigned to DHCP clients.

Auto : Assigns the same DNS information of WAN port to the DHCP clients. Manual : Manually assign the DNS information for DHCP clients.

• Port of Web Access from WAN: Http port for WAN. To make this setting, the web conﬁguration must be performed via the gateway’s LAN port. The gateway always uses port 80 for Http connections via LAN ports of the gateway.

NOTE: For network security concern, Web Access for WAN port is disabled by

default (port number “0” in this option means disable the Web Access). To enable it simply type in a valid port number in this ﬁeld.

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QoS Settings

WAN QoS

• QoS (Quality of Service): Sets true bandwidth of your Internet connection to ensure sound quality during transmission. (When this function is enabled, the voice packet has the highest priority to ensure telecommunication quality while less bandwidth is assigned for data transmission). Some models of the VoIP gateway without this function can adjust the bandwidth automatically.

NOTE: The WAN QoS function only works as expected when you connect/conﬁgure

the gateway as described on Page 13. If the gateway is behind an Internet sharing device as described in Page 14, QoS for VoIP trafﬁc should be guaranteed by your network routers and not the VoIP gateway.

• ToS/DiffServ (Type of Service/DSCP): The voice packet has the highest priority to ensure telecommunication quality; the larger the value you set, the higher priority you will get.

NOTE: Please contact your ISP when you conﬁgure these values.

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NAT/DDNS (NAT Traversal)

If a gateway is set up behind an Internet sharing device, you can select either the NAT or STUN protocol.

• NAT Public IP: The IP address used by the gateway should be a private address. Furthermore, users must set the Virtual Server Mapping in the Internet sharing device (For example, a virtual server is usually deﬁned as a Service Port, and all requests to this port will be redirected to this speciﬁed server’s private IP address).

The default ports of the gateway are listed below:

• Listen Port (UDP): 5060

• RTP Starting Port (UDP): 9000~9015 (Listen Port used for telephone communication).

• Port of Web Access from WAN (TCP): the number you speciﬁed in this option in Network Settings page.

NOTE: You need to conﬁgure your Internet sharing device to forward the above

ports to the WAN IP address of the gateway.

• NAT IP/Domain: Enter the NAT Server IP address (real public IP address of the Internet sharing device); or ﬁll in a true URL (Uniform Resource Locator) when DDNS is used. Please refer to the DDNS settings.

NOTE: If setting a public IP in this ﬁeld, it has to be a static public IP, otherwise

VoIP communication may not be established properly. Please contact your ISP to check whether your Internet connection has static public IP addresses.

• Enable STUN Client: Using the STUN protocol prevents problems with setting the IP sharing function, but some NAT does not support this protocol.

NOTE: You can use the “Status - STUN Inquiry” page to detect type of NAT of your

Internet sharing device. If the NAT type is “Symmetric NAT”, then the gateway is not able to traverse the NAT. It is not a ﬂaw of the gateway design, but limitations of the STUN protocol.

• STUN Server IP/Domain and Port: Enter the STUN server IP address and Listen Port number. You can set 2 STUN servers separated by a semicolon.

• Enable UPnP Control Point: To enable the gateway’s IP trafﬁc to pass through an Internet sharing device. This function only works when the Internet sharing device supports UPnP and has it enabled.

NOTE: The “Status - Current Status” page will show the status of UPnP.

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DDNS

These settings are only necessary when the gateway is set up behind an Internet sharing device that uses a dynamic IP address and does not support DDNS.

You need to apply for an account with a DDNS service from www.dyndns.org before you type in the following information.

• Server address: Sets up the IP address or URL (Uniform Resource Locator) of the DDNS Server.

• Hostname: The URL of the system (or NAT) – apply from domain name registration providers (e.g.

www.dyndns.org).

• Login ID and Password: The ID and password are used to log into the DDNS server.

• Behind NAT: Select only when the system is set up behind a NAT device.

NOTE: If the gateway is set up under NAT, then enter the hostname into the NAT

IP/Domain that is the same with Hostname of DDNS.

Example:

NAT

DDNS

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Telephony Settings

Preﬁx Number Rules

• Trunk Dial Out Verify/ Trunk Dial Out Replace: The system will transfer the number for all transit out calls through the FXO port. For example: If you transit out with 01907123456, the system will replace it with 190601 907123456. If you transit out with 008621123456 the system will replace it with 190200 8621123456.

• Trunk Dial Out Deny: The system will deny the call with the leading number ﬁlled in this column.

NOTE: This rule only applies to transit out calls of gateway FXO ports.

• FXS Caller ID Generation: Select this option to enable the caller ID display function on FXS ports. FSK is used for Australian caller ID standards.

• FXO Caller ID Detection: Used to detect the Caller ID delivered from the PSTN to the FXO port. When enabled, the Caller ID detected on the FXO port will be sent to the SIP Proxy Server on transit in (dialing out) calls.

• Detection Level: If FXO can’t detect Caller ID, try to adjust it until it can.

NOTE: You have to enable “Wait for Caller ID before FXO / Trunk pick up” to ensure

Caller ID is detected correctly.

• FSK Caller ID Type: Bellcore is used in Australia caller ID standards.

• Anonymous Caller ID (CLIR): When enabled, the gateway will use “anonymous” as caller

identiﬁcation to place calls.

• Anonymous Transit in W/O Caller ID: When enabled, if the FXO can detect caller ID in calls from PSTN, the gateway will use the detected caller ID as caller identiﬁcation for transit in calls; if FXO cannot detect caller ID, the gateway will use “anonymous” as caller identiﬁcation for transit in calls. When it not checked, if the FXO can detect caller ID in calls from PSTN, the gateway will use the detected caller ID as caller identiﬁcation for transit in calls; if FXO cannot detect caller ID, the gateway will use its port phone number as caller identiﬁcation for transit in calls.

• Trunk Incoming Prompt Voice: Select the greeting (must use the IVR 132 function to record a voice ﬁle) when FXO receives an inbound call (transit in).

• FXO Hunting VoIP call in option:

Caller Indicate Dial-Out: When users make calls to FXO ports from Internet, they will be required to

dial a PSTN number after the calls connects to FXO port.

Default Dial-Out: When users make calls to FXO ports from Internet, the gateway will dial to PSTN

with the number ﬁlled in “FXO Hunting Default Dial-Out”.

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• FXO Hunting Default Dial-Out:

This will take effect as FXO Hunting VoIP call in option is set to Default Dial-Out.

• FXO Line VoIP call in options:

The usage of this option is as same as FXO Hunting VoIP call in option. The Default Dial-Out

refers to individual lines rather than a hunting group. The individual FXO line default dial out number can be set in Line conﬁguration section as below.

• Enable: To enable a line; if some lines are not used, disable them (Pause Function) to avoid unnecessary waiting when an incoming call is diverting to this line.

Hotline Functions

• FXS port: When the user picks up the phone, the gateway automatically dials your assigned hotline number. When in hotline mode, other phone numbers cannot be dialed.

• FXO port: When receiving a call from an outside line, the gateway will divert the call to the assigned hotline number.

• Hot Line No.: Enter the hot line number for automatic dialing function.

• Warm Line: When the Warm Line function is in use, user can dial a number. Otherwise the system

will divert incoming calls from an outside line to the Hot Line Number after a set wait time.

Example:

Assume the assigned hotline for the SmartVoice Gateway line 3 is 701 and the Warm Line (Hot Line Delay) is 5 seconds. If no extension number is dialed within 5 seconds, the call will be automatically diverted to the assigned hotline (ext 701). The system allows users to record a voice prompt (e.g. “Please enter an extension number or wait for the operator to connect you”) to use in this situation.

Assume the assigned hotline for the SmartVoice Gateway line 4 is 702 and the wait time is 0 second. When P4 receives a call from an outside line, it will be automatically diverted to extension 702.

• Dial-out Preﬁx: It is the number dialed automatically by the system when the FXO interface diverts a call to the PSTN by VoIP.

• FXO Line Default Dial-Out: Default number that FXO will dial out when it receive an incoming call from VoIP.

Example:

If PBX extension needs to dial “0” to make a PSTN call, and the FXO ports are connected to PBX extension. In this case, the Dial-out preﬁx should be set to “0”. If the PBX requires some delay time before capturing a line, then the trunk preﬁx should be set as “0,” so that after dialing a 0, it will pause for 1 second before dialing the destination number. Each comma represents a 1 second delay. If more delay time is required, simply add more commas. Please note that if a Dial-out preﬁx is set, the line won’t be able to dial any PBX extension line (the FXS interface does not have a trunk preﬁx function).

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• Group Hunting: Select group hunting when there is an incoming call and the gateway will automatically assign an unassigned call according to the Hunting Priority. If Line 2 does not want to be set as an assigned line to receive any inbound calls, the function can be disabled. Users can also use the Up or Down key to adjust hunting priority (No setting is required for the FXO interface).

• Enable FAX: Enable this line to detect if there is a FAX tone to transfer the codec.

Description:

• Trunk Hunting Order: To set FXO dial-out mode when there is an incoming call dialed FXO representative number. (This option only appears in the gateway which has more one FXO ports)

First Idle: The gateway will assign each unassigned call from ﬁrst FXO line. Sequential: The gateway will automatically assign the ﬁrst unassigned call to the ﬁrst FXO line. The

second FXO line will dial the second unassigned call out. Each line will be used.

• Transit in Busy Tone Limit: The duration the VoIP gateway plays a busy tone before FXO port goes on-hook. Used to notify the caller from PSTN that this call is ﬁnished.

• Ring Time Limit (10 - 600secs): The timeout to cancel a call when no one answers.

• Enable End of Digit Tone: The VoIP gateway will play a “Beep-Beep” tone to notify that the call is

in progress.

• VoIP Calling Notiﬁcation: The gateway will play a tone to notify the call is through VoIP.

• Force Calling Thru PSTN code: Dial the code to get a PSTN line for dial out. For example: If you

specify “33” in this option and would like dial “23456789” through PSTN, just dial “33 23456789”

• Support One Way Media: If it is disabled, the system will send RTP immediately when the connection with Proxy is set up. The default is enabled. If communicating with other Gateway has problem, please disable this function.

• Hunting/Ring: It is able to set FXS group hunting using simultaneous ring or sequential ring.

• Sequential Ring Time: To set the ring time of each port, when sequential ring is chosen.

• Hunting Priority: it can be adjusted using the Up or Down arrows.

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