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NetComm 4G100W User Manual

4G100W - 4G LTE WiFi Router
USER GUIDE
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DOCUMENT VERSION
DATE
1.0 - Initial document release
07/11/2012
Copyright
Copyright©2012 NetComm Wireless Limited. All rights reserved.
The information contained herein is proprietary to NetComm Wireless Limited. No part of this document may be translated, transcribed, reproduced, in any form, or by any means without prior written consent of NetComm Wireless Limited.
Please note: This document is subject to change without notice.
Save Our Environment
When this equipment has reached the end of its useful life, it must be taken to a recycling centre and processed separately from domestic waste.
The cardboard box, the plastic contained in the packaging, and the parts that make up this device can be recycled in accordance with regionally established regulations. Never dispose of this electronic equipment along with your household waste. You may be subject to penalties or sanctions under the law. Instead, ask for disposal instructions from your municipal government.
Please be responsible and protect our environment.
This manual covers the following products:
NetComm Wireless 4G100W-01 NetComm Wireless 4G100W-02
Table 1 - Document Revision History
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Table of Contents
Overview ........................................................................................................................................................................................ 4
Introduction ................................................................................................................................................................................................... 4
Target Users .................................................................................................................................................................................................. 4
Prerequisites.................................................................................................................................................................................................. 4
Notation ........................................................................................................................................................................................................ 4
Product Introduction ..................................................................................................................................................................... 5
Product Overview .......................................................................................................................................................................................... 5
Package Contents ......................................................................................................................................................................................... 5
Product Features ........................................................................................................................................................................................... 5
Physical Dimensions and Indicators ............................................................................................................................................ 6
LED Indicators ............................................................................................................................................................................................... 6
Connectivity ................................................................................................................................................................................... 7
Physical Dimensions ...................................................................................................................................................................................... 8
4G100W 4G LTE WiFi Router Default Settings ................................................................................................................................................ 8
Safety and Product Care ............................................................................................................................................................... 9
Transport and Handling ................................................................................................................................................................. 9
Installation and Configuration of the 4G100W 4G LTE WiFi Router .......................................................................................... 10
Placement of your 4G100W 4G LTE WiFi Router .......................................................................................................................................... 10
Avoid obstacles and interference .................................................................................................................................................................. 10
Cordless Phones ......................................................................................................................................................................................... 10
Choose the “Quietest” Channel for your Wireless Network ............................................................................................................................ 11
Hardware installation.................................................................................................................................................................................... 11
Connecting via an Ethernet cable ................................................................................................................................................................. 11
Connecting wirelessly .................................................................................................................................................................................. 11
Management Console ................................................................................................................................................................. 12
Management Console Login Procedure ........................................................................................................................................................ 12
Basic Status Overview ................................................................................................................................................................................. 13
Wireless ...................................................................................................................................................................................................... 14
Internet ........................................................................................................................................................................................................ 15
Advanced Features ...................................................................................................................................................................... 16
Home .......................................................................................................................................................................................................... 16
Status ......................................................................................................................................................................................................... 16
LAN port Mode ............................................................................................................................................................................................ 16
Internet Settings .......................................................................................................................................................................... 17
Mobile Broadband (MBB) ............................................................................................................................................................................. 17
Band Settings .............................................................................................................................................................................................. 18
SIM Security ................................................................................................................................................................................................ 19
LAN ............................................................................................................................................................................................................ 20
Routing ......................................................................................................................................................................................... 25
Static .......................................................................................................................................................................................................... 25
RIP .............................................................................................................................................................................................................. 26
NAT ............................................................................................................................................................................................................ 27
DMZ ............................................................................................................................................................................................................ 28
MAC / IP / Port Filtering ............................................................................................................................................................................... 29
Content Filtering .......................................................................................................................................................................................... 30
Wireless Settings ......................................................................................................................................................................... 31
Basic ........................................................................................................................................................................................................... 31
MAC Filtering ............................................................................................................................................................................................... 34
WDS ........................................................................................................................................................................................................... 35
Services........................................................................................................................................................................................ 38
System ......................................................................................................................................................................................... 42
Log ............................................................................................................................................................................................................. 42
Technical Data ............................................................................................................................................................................. 49
Electrical Specifications ................................................................................................................................................................................ 49
Environmental Specifications / Tolerances .................................................................................................................................................... 49
FAQ .............................................................................................................................................................................................. 50
Appendix A: Tables...................................................................................................................................................................... 52
Legal and Regulatory .................................................................................................................................................................. 53
RF Exposure Information .............................................................................................................................................................................. 55
Contact......................................................................................................................................................................................... 57
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Overview
Introduction
This manual provides information related to the installation, operation, and utilisation of the 4G100W 4G LTE WiFi Router.
Target Users
The individual reading this manual is presumed to have a basic understanding of telecommunications terminology and concepts.
Prerequisites
Before continuing with the installation of your 4G100W 4G LTE WiFi Router, please confirm that you comply with the minimum system requirements below.
An activated SIM card.
A smartphone, tablet or computer running Windows, Mac OS, iOS, Android, or Linux-based operating systems with a working Wireless (802.11b, 802.11g or 802.11n) or Wired Ethernet adapter.
A Web Browser such as Internet Explorer, Netscape Navigator, Mozilla Firefox, Opera, Safari etc.
Wireless Computer System Requirements:
o
Computer with a working 802.11b, 802.11g or 802.11n wireless adapter.
Notation
The following symbols are used in this manual:
The following note requires attention.
The following note provides a warning.
The following note provides relevant information.
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1
Product Introduction
Product Overview
Supports internet access via a 3G / 4G SIM
1 x 10/100/1000 RJ-45 WAN Ethernet ports for fixed line alternative or high speed wired connection
3 x 10/100 RJ-45 LAN Ethernet ports for wired connections.
802.11n/300Mbps1 Wireless (Backward compatible with 802.11b/g).
2 x Internal WiFi antennas.
Browser based interface for configuration and management.
Supports WEP, WPA, WPA2 Wireless Security.
2 x USB ports for attaching Storage devices to share with connected clients.
Package Contents
The 4G100W package consists of:
1 x NetComm Wireless 4G LTE WiFi Router (4G100W).
1 x Power Adapter (12VDC~1.5A).
2 x Ethernet Cables (RJ-45, Cat5e).
Quick Setup Guide.
Wireless Security Card.
If any of these items are missing or damaged, please contact NetComm Wireless Support immediately by visiting the NetComm Wireless Support website at: http://www.netcommwireless.com/contact-forms/support
Product Features
The 4G100W 4G LTE WiFi Router creates a secure WiFi network, providing Internet access for up to 15 users using your 4G provider’s mobile broadband network. With quick and easy setup, the 4G100W provides a fixed internet experience without the need for fixed line connections. Simply plug the 4G100W into a power outlet and insert an active SIM card to access your 4G provider’s mobile internet connection within minutes.
The 4G100W 4G LTE WiFi Router incorporates a WLAN 802.11b/g/n access point, one Gigabit WAN/LAN port and three 10/100Mbps Ethernet ports. Two USB ports provide connectivity to attached USB Storage devices for connected clients. It features the latest security options such as WPA and WPA2 data encryption, SPI (Stateful Packet Inspection) Firewall and VPN pass through.
Speeds are dependent on network coverage. See your 3G/4G provider coverage maps for more details. The total number of WiFi
users connected to the router can also affect data speeds. Maximum wireless signal rate and coverage values are derived from IEEE Standard 802.11g and 802.11n specifications. Actual wireless speed and coverage are dependent on network and environmental conditions included but not limited to volume of network traffic, building materials and construction/layout.
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LED INDICATOR
ICON
DEFINITION
POWER
Solid amber light when device is powered on. Blinks during device start up.
WIFI Solid blue light when WLAN is enabled. Blinks on traffic (data transfer).
LAN / WAN
Illuminates when a powered device is connected to this port. Blinks on LAN or WAN port traffic, depending on which is configured.
LAN 2
Illuminates when a powered device is connected to this LAN port. Blinks to indicate LAN port traffic throughput.
LAN 3
Illuminates when a powered device is connected to this LAN port. Blinks to indicate LAN port traffic throughput.
LAN 4
Illuminates when a powered device is connected to this LAN port. Blinks to indicate LAN port traffic throughput.
VOICE
Not in use on this product.
WWW
Internet connection established.
SIGNAL
Connection established with LTE network.
LOW Low Signal strength available.
MED Medium Signal strength available.
HIGH High Signal strength available.
r
Physical Dimensions and Indicators
LED Indicators
The 4G100W has been designed to be placed on a desktop. All of the cables exit from the rear for better organization. The display is visible on the front of the 4G100W to provide you with information about network activity and the device status. See below for an explanation of each of the indicator lights.
Figure 1 - LEDs
Table 2 - LED Indicators
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INTERFACE
FUNCTION
SIM Slot
Insert your SIM card here (until you hear a click). Please be careful to insert the SIM card in the correct orientation by viewing the printed icon on the router housing.
LAN 4 - 2
LAN Port for wired Ethernet clients (Computers, Laptops etc.).
LAN 1 / WAN
LAN or WAN port for wired Ethernet clients or bridged devices (an ADSL modem etc.).
Power
Power connector for use with a DC 12V 1.5A Power Adapter.
Reset
Holding this button down for 10 seconds or more will reset the router to factory defaults.
Connectivity
The following ports are available on the rear of the 4G100W in the cable compartment. Please remove the compartment cover by gently pulling on the grip marks near the OPEN label at the top of the device, in the direction of the arrow.
Figure 2: Rear Panel
Table 3 - Rear Panel Ports
Note: There is a non-functional RJ11 port on the equipment which is covered by an RJ-11 Cap.
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4G100W 4G LTE WIFI ROUTER
Length
203 mm
Height
170 mm
Width
36 mm
Weight
488 grams
LAN (MANAGEMENT)
Static IP Address:
192.168.20.1
Subnet Mask:
255.255.255.0
Default Router:
192.168.20.1
WAN (INTERNET)
WAN mode:
Disabled (operates as LAN by default)
WIRELESS (WIFI)
WiFi Network Name (SSID):
Each device has a unique WiFi Network name. Please refer to the included Wireless Security card located in the box, which has the WiFi network name printed on it.
Security:
WPA2-PSK
Security Key:
Each device has a unique WiFi Security Key. Please refer to the included Wireless Security card, located in the box which has the WiFi Security Key printed on it.
4G100W 4G LTE WIFI ROUTER WEB INTERFACE ACCESS (DEFAULT)
Username:
admin
Password:
admin
Physical Dimensions
The following page lists the physical dimensions of the 4G100W 4G LTE WiFi Router.
Figure 3 – 4G100W 4G LTE WiFi Router Dimensions
Table 4 - Device Dimensions
4G100W 4G LTE WiFi Router Default Settings
The following tables list the default settings for the 4G100W 4G LTE WiFi Router.
Table 5 - LAN Management Default Settings
Table 6 - WAN Port Default Settings
Table 7 – WiFi Default Settings
Table 8 - Web Interface Default Settings
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Safety and Product Care
With reference to unpacking, installation, use and maintenance of your electronic device, the following basic guidelines are recommended:
To avoid fire or shock hazard do not use or install this product near water. For example, near a bathtub, kitchen sink, laundry tub, or near a swimming pool. Also, do not expose the equipment to rain or damp areas (e.g. a wet basement).
Do not connect the power supply cord on elevated surfaces. Allow it to lie freely. There should be no obstructions in its path and no heavy items should be placed on the cord. In addition, do not walk on, step on or mistreat the cord.
To safeguard the equipment against overheating, make sure that all ventilation areas on the router panels are unobstructed.
WARNING Disconnect the power line from the device before servicing.
Transport and Handling
When transporting the 4G100W 4G LTE WiFi Router, it is recommended the product be returned to the original packaging. This will ensure the product will not be damaged during transportation.
In the event the product needs to be returned, ensure it is securely packaged with appropriate padding to prevent damage during courier transport.
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Installation and Configuration of the 4G100W 4G LTE WiFi Router
Placement of your 4G100W 4G LTE WiFi Router
Just like your mobile phone, the 4G100W 4G LTE WiFi Router’s location will affect its signal strength to the Mobile Base Station (Cell Tower). The data speed achievable from the 4G100W 4G LTE WiFi Router is relative to this signal strength, which is affected by many environmental factors. When choosing a location to place your 4G100W 4G LTE WiFi Router, please keep in mind that the 4G100W 4G LTE WiFi Router will need adequate signal strength in order to provide Internet.
Similarly, the wireless connection between your 4G100W 4G LTE WiFi Router and your WiFi devices will be stronger the closer your connected wireless devices are to your 4G100W 4G LTE WiFi Router. Your wireless connection and performance will degrade as the distance between your 4G100W 4G LTE WiFi Router and connected devices increases. This may or may not be directly noticeable, and is greatly affected by the individual installation environment.
If you have concerns about your network’s performance that might be related to range or obstruction factors, try moving the computer to a position between three to five meters from the 4G100W 4G LTE WiFi Router in order to see if distance is the problem.
Note: While some of the items listed below can affect network performance, they will not prohibit your wireless network from functioning; if you are concerned that your network is not operating at its maximum effectiveness, this checklist may help.
If you experience difficulties connecting wirelessly between your WiFi Devices and your 4G100W 4G LTE WiFi Router, please try the following steps:
In multi-storey homes, place the 4G100W 4G LTE WiFi Router on a floor that is as close to the centre of the home as possible. This may mean placing the 4G100W 4G LTE WiFi Router on an upper floor.
Try not to place the 4G100W 4G LTE WiFi Router near any cordless telephones that operate at the same radio frequency as the 4G100W 4G LTE WiFi Router (2.3GHz).
Avoid obstacles and interference
Avoid placing your 4G100W 4G LTE WiFi Router near devices that may emit radio “noise,” such as microwave ovens. Dense objects that can inhibit wireless communication include:
Refrigerators.
Washers and/or dryers.
Metal cabinets.
Large aquariums.
Metallic-based, UV-tinted windows.
If your wireless signal seems weak in some spots, make sure that objects such as those listed above are not blocking the signal’s path (between your devices and the 4G100W 4G LTE WiFi Router).
Cordless Phones
If the performance of your wireless network is impaired after considering the above issues, and you have a cordless phone:
Try moving cordless phones away from your 4G100W 4G LTE WiFi Router and your wireless-enabled computers.
Unplug and remove the battery from any cordless phone that operates on the 2.3GHz band (check the manufacturer’s information). If this fixes the problem, your phone may be interfering with the 4G100W 4G LTE WiFi Router.
If your phone supports channel selection, change the channel on the phone to the farthest channel from your wireless network. For example, change the phone to use wireless channel 1 and set your 4G100W 4G LTE WiFi Router to use wireless channel 11. See your phone’s user manual for detailed instructions.
If necessary, consider switching to a 900MHz or 5GHz cordless phone.
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Choose the “Quietest” Channel for your Wireless Network
In locations where homes or offices are close together, such as apartment buildings or office complexes, there may be wireless networks nearby that can conflict with your wireless network and cause interference. Use the Site Survey capabilities found in the Wireless Utility of your wireless adapter to locate any other wireless networks that are available (see your wireless adapter’s user manual), and switch your Router and computers to a channel as far away from other networks as possible.
Experiment with more than one of the available channels, in order to find the clearest connection and avoid interference from neighbouring cordless phones or other wireless devices.
Hardware installation
1. Insert your SIM card (until you hear a click) into the SIM slot. Please be careful to insert the SIM card with the correct orientation by viewing the printed icon on the router housing.
2. Connect the power adapter to the power socket on the back of the 4G100W 4G LTE WiFi Router.
3. Plug the power adapter into your power point and switch on the power.
4. Wait approximately 60 seconds for the 4G100W 4G LTE WiFi Router to power up.
Connecting via an Ethernet cable
1. If you wish to connect a computer via Ethernet cable, connect the yellow Ethernet cable provided to one of the Ethernet ports on the back of the 4G100W 4G LTE WiFi Router.
2. Connect the other end of the Ethernet cable to your computer or to another Ethernet-enabled device such as a gaming console, a TV or a home cinema system.
3. Wait approximately 30 seconds for the connection to establish.
Connecting wirelessly
You can connect multiple WiFi devices, including laptops, desktops, tablets and PDA’s to your Router by following these two basic steps.
1. Ensure WiFi is enabled on your device (computer/laptop/smartphone).
2. Scan for wireless networks in your area and connect to the network name shown on the included Wireless Security Card.
3. When prompted for your wireless security settings, enter the Wireless security key shown on the included Wireless Security
Card.
4. Wait approximately 30 seconds for the connection to establish.
5. To connect additional devices via WiFi, repeat steps 1 through 4.
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Management Console
Management Console Login Procedure
For further device configuration, you can log in to the device’s management console via your web browser. The management console is password protected to prevent unauthorized access to the configuration settings of your 4G100W 4G LTE WiFi Router.
To log in to the management console, view the status and make changes to your 4G100W 4G LTE WiFi Router, please follow the steps below:
1. Open your web browser (e.g. Internet Explorer/Firefox/Safari) and navigate to http://192.168.20.1
2. Enter the username and password and click the Submit button. The default username and password is “admin”.
Note: If you forget the 4G100W 4G LTE WiFi Router username and password after changing it, holding the reset button for over 10 seconds will restart the unit with the original factory default settings with the default username and password returning to “admin”.
Figure 4 - Management Console Login
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Basic Status Overview
The basic status page provides basic system related information. It is shown after logging in to the 4G100W 4G LTE WiFi Router, and can also be accessed by selecting Status from the menu tabs.
Figure 5 - Basic View – Status
The status page shows the Frequency, Signal Strength (dBm), Connection Status, Current Network Provider, Current APN and the SIM Status.
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OPTION
DEFINITION
WiFi Network Name (SSID)
The SSID (Service Set Identifier) is the name of your wireless network. Use a unique name to identify your wireless device so that you can easily connect your wireless clients to it. This field is case sensitive and can be up to 32 characters long.
WiFi Password (Security key)
Enter your chosen Wireless Security key here. The default WPA2-PSK key is printed on the wireless security card and on the Product ID on the bottom of the 4G100W 4G LTE WiFi Router. Please note that whilst the key can be customized on this page, the key will revert to the default key if the 4G100W 4G LTE WiFi Router is reset to factory default settings.
Wireless
Figure 6 - Basic View – Wireless
The wireless page allows you to configure basic WiFi settings for the 4G100W 4G LTE WiFi Router such as enabling/disabling the WiFi functionality, changing the Wireless Network Name (SSID) or the Wireless Security key.
Table 9 - Basic View - WiFi Settings
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OPTION
DEFINITION
Automatically configure my mobile broadband
When this option is selected the router will automatically detect the SIM card, enter the appropriate APN and connect to the Mobile Broadband network. Do not select this option if your Mobile Broadband connection requires a username and password.
Mobile Broadband
Use this option to enable or disable the Mobile broadband function on the router.
Click here if your service requires a Username and Password.
If your connection requires a username and password to authenticate the Mobile Broadband network connection select this option. Enter the username and password into the small window that will appear and press the Save button.
Custom APN (if required)
Enter an APN (Access Point Name) if the Auto Configuration option does not correctly identify your mobile broadband service settings.
Country
Select the country that your Mobile Broadband provider operates in. By pressing the “Click here to choose an APN” link, a list of Mobile Broadband providers will appear for the selected country for you to choose from.
SIM Status
The current status of the inserted SIM. If ‘SIM PIN’ is shown, enter the SIM PIN in the fields below.
PIN
Enter the SIM PIN here (if required).
Confirm PIN
Re-enter the SIM PIN here (if required).
Remember PIN
Select to remember the entered SIM PIN. This means you should not need to enter the pin again to be able to use the inserted SIM.
Internet
Figure 7 - Basic View – Internet
The Mobile Broadband Operation Mode can be configured on this page. Please see the table below for options allowed for the 3G operation mode:
Table 10 - Basic View - Internet Settings
You can also elect to use the “Automatically Configure my Mobile Broadband” option. This option attempts to automatically fill out the correct APN from your SIM enabling you to connect to the most appropriate mobile broadband service. Please verify the APN detected is correct by clicking on the Status tab. The current APN will be listed at the bottom of the page.
Alternatively, you can disable the “Automatically Configure my Mobile Broadband” option and manually enter the APN you would like to use.
If the “Automatically Configure my Mobile Broadband” option does not correctly detect your APN and you are unsure of what to enter manually, please contact your mobile broadband service provider for more information.
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Advanced Features
The basic configuration interface is intended to provide access to settings that most people will want to use on their 4G100W 4G LTE WiFi Router. There are advanced settings available if desired which are accessible by viewing the advanced settings pages. To view the advanced settings, please follow the instructions in the previous chapter to log into the management console, and then click the “Switch to Advanced View” button at the bottom of the page.
The Advanced Management Console provides a number of top level menu items, which are described below:
Home
Clicking the Home menu item will return you to the Basic View page.
Status
The status page provides system related information and is displayed when you login to the 4G100W 4G LTE WiFi Router management console and switch to the Advanced View option. By default, the status page will show System Information, Mobile Broadband (MBB), Connection Status and Ethernet Port Status.
To view the LAN status, click on the LAN link below the green menu bar. This section is hidden by default, however to view them all click on the “All Status” link. Each section contains a breakdown of information relevant to the connection type or function.
LAN port Mode
The LAN1 port can also operate as a WAN port for connecting to a bridged Ethernet device such as an ADSL modem. If you would like to change this setting, please select the mode applicable to your environment from the dropdown menu at the bottom right hand side of the page.
Figure 8 - Advanced View – Status
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OPTION
DEFINITION
Profile Name
A descriptive name to identify the Mobile Broadband (MBB) profile and associated settings.
APN Name
Enter the APN name you wish to connect to in this field. Please do not edit this field unless you are aware of what effect it will have. You can use the drop down box to select your country and then move your mouse over “Choose an APN here” to select an APN from the list stored on the router.
Mobile Broadband Connection
Select to enable or disable this mobile broadband profile.
Username
The username supplied by your MBB provider in order to connect to the MBB service (if applicable).
Password
The password supplied by your MBB provider in order to connect to the MBB service (if applicable).
Authentication Type
The type of authentication in use by the MBB network. For more information, please contact your MBB provider.
Reconnect Delay
The delay in seconds between attempts to reconnect to the MBB service.
Reconnect Retries
The number of reconnection attempts that will be made to the MBB service. Setting this to 0 configures the router to attempt to reconnect until a connection is re-established.
Metric
This field allows you to customize the metric of the MBB interface. This setting will have no effect for most users, but may be required for advanced routing configurations (Static Routes, RIP, VPN, etc)
MTU
Maximum Transmission Unit. Do not modify this value unless you aware of the effect it will have or instructed to by your service provider.
NAT Masquerading
Enabled by Default, this option allows you to switch NAT (Network Address Translation) on or off.
Data Roaming
Select to enable data roaming for your SIM card.
Internet Settings
Mobile Broadband (MBB)
Connection
This page allows you to setup your Mobile Broadband (MBB) connection. There are four connection profiles that may be configured on the device. All profiles are disabled by default, except for Profile1 which is the automatically configured profile. The automatically configured profile tries to connect automatically based on information which is detected by the SIM card that is inserted into the device.
To configure a particular profile, select it from the dropdown menu labelled “Profile Name”. Each profile can be configured independently. To enable/disable each individual profile, please select it from the dropdown list, and configure “Auto Connect” to be either enabled or disabled. In order to enable a profile, any other profiles which are enabled must first be disabled.
Figure 9 - Advanced View – WWAN Settings
Table 11 - Advanced View - Internet Settings
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Band Settings
The band settings page enables you to select which frequency band you will use for your connection and enable you to scan for available network operators in your area.
The following frequency bands are available to select from:
LTE ALL
WCDMA ALL
North America
Europe
GSM ALL
North America 2G
Europe 2G
Europe 3G
All bands
The default setting of “All bands” should be appropriate for the majority of users.
You can also scan for available service providers in your area by selecting “Manual” for the “Current Operator Selection Mode” and then clicking the scan button.
Figure 10 - Advanced View – Band Selection
A list of the detected mobile broadband service carriers in your area will be displayed. Select the most appropriate mobile broadband service from the list shown and click “Apply”.
The default setting of “Automatic” should be appropriate for the majority of users and locations.
Figure 11 - Advanced View – Operator Selection
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