NetComm 3G42WT User Manual

TELSTRA ULTIMATE GATEWAY

DC-HSPA+ 42Mbps Wi-Fi Router

3G42WT

USER GUIDE

NetComm 3G42WT – DC-HSPA+ 42Mbps Wi-Fi Router

YML42T

www.netcomm.com.au

DOCUMENT VERSION

DATE

1.0 - Initial document release

01/09/2011

1.1 - New UM style applied

20/09/2011

The information contained herein is proprietary to NetComm Limited. No part of this document may be translated, transcribed, reproduced, in any form, or by any means without prior written consent of NetComm Limited.

Please note: This document is subject to change without notice.

Save Our Environment

When this equipment has reached the end of its useful life, it must be taken to a recycling centre and processed separately from domestic waste.

The cardboard box, the plastic contained in the packaging, and the parts that make up this device can be recycled in accordance with regionally established regulations. Never dispose of this electronic equipment along with your household waste. You may be subject to penalties or sanctions under the law. Instead, ask for disposal instructions from your municipal government.

Please be responsible and protect our environment.

This manual covers the following products:

NetComm 3G42WT

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NetComm 3G42WT – DC-HSPA+ 42Mbps Wi-Fi Router

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Table of Contents

Overview ........................................................................................................................................................................................ 4

Introduction ................................................................................................................................................................................................... 4

Target Users .................................................................................................................................................................................................. 4

Prerequisites.................................................................................................................................................................................................. 4

Notation ........................................................................................................................................................................................................ 4

Product Introduction ..................................................................................................................................................................... 5

Product Overview .......................................................................................................................................................................................... 5

Package Contents ......................................................................................................................................................................................... 5

Product Features ........................................................................................................................................................................................... 5

Physical Dimensions and Indicators ............................................................................................................................................ 6

LED Indicators ............................................................................................................................................................................................... 6

Physical Dimensions ...................................................................................................................................................................................... 7

3G42WT Default Settings ............................................................................................................................................................................... 7

Integrated Interfaces ..................................................................................................................................................................... 8

Safety and Product Care ............................................................................................................................................................... 9

Transport and Handling ................................................................................................................................................................. 9

Installation and Configuration of the 3G42WT ........................................................................................................................... 10

Placement of your 3G42WT ......................................................................................................................................................................... 10

Hardware installation.................................................................................................................................................................................... 11

Connecting via a cable ................................................................................................................................................................................. 11

Connecting wirelessly .................................................................................................................................................................................. 11

Quick Setup ................................................................................................................................................................................................ 12

Web User Interface ...................................................................................................................................................................................... 12

Basic ........................................................................................................................................................................................................... 13

Next G Settings ........................................................................................................................................................................................... 14

Wireless ...................................................................................................................................................................................................... 17

Management ............................................................................................................................................................................................... 22

Advanced Settings....................................................................................................................................................................................... 26

Status ......................................................................................................................................................................................................... 35

Troubleshooting ........................................................................................................................................................................... 40

Appendix A: Print Server ............................................................................................................................................................. 41

For Windows Vista/7 .................................................................................................................................................................................... 41

For MAC OSX .............................................................................................................................................................................................. 43

Appendix B: USB Storage ........................................................................................................................................................... 45

Legal & Regulatory Information................................................................................................................................................... 46

Contact......................................................................................................................................................................................... 48

NetComm 3G42WT – DC-HSPA+ 42Mbps Wi-Fi Router

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Overview

Introduction

This manual provides information related to the installation, operation, and utilisation of the 3G42WT.

Target Users

The individual reading this manual is presumed to have a basic understanding of telecommunications terminology and concepts.

Prerequisites

Before continuing with the installation of your 3G42WT, please confirm that you comply with the minimum system requirements below.



An activated 3G SIM



Computer with Windows, Macintosh, or Linux-based operating systems with a working Ethernet adapter with TCP/IP Protocol installed.



A Web Browser such as Internet Explorer, Netscape Navigator, Mozilla Firefox, Opera, Safari etc.



Wireless Computer System Requirements:

Computer with a working 802.11b, 802.11g or 802.11n wireless adapter.

Notation

The following symbols are utilised in this user manual:

- The following note requires attention

- The following note provides a warning

- The following note provides relevant information

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Product Introduction

Product Overview



Combines DC-HSPA+, Wireless 11n 300Mbps, 4 Ethernet ports



Worldwide coverage through Quad-band HSUPA/HSDPA/UMTS (850 / 900 / 1900 / 2100 Mhz), quad-band EDGE/GSM (850 / 900 / 1800 / 1900Mhz)



Integrated 802.11n AP (backward compatible with 802.11b/g)



UPnP



WEP/WPA/WPA2 and 802.1x



MAC address and IP filtering



Static route functions



DNS Proxy



NAT/PAT



Embedded Sierra Wireless MC8801 multimode HSUPA/HSDPA/UMTS/EDGE/GPRS/GSM module



CLI command interface



1. Speeds are dependent on network coverage. See your 3G provider coverage maps for more details. The total number of Wi-Fi users can also affect data speeds. Maximum wireless signal rate and coverage values are derived from IEEE Standard 802.11g and 802.11n specifications. Actual wireless speed and coverage are dependent on network and environmental conditions included but not limited to volume of network traffic, building materials and construction/layout.

2 x USB ports (for Print server functionality or accessing USB Storage)

Package Contents

The 3G42WT package consists of:



3G42WT - Telstra Ultimate Gateway Router



Printed Quick Start Guide



USB Key (Setup Wizard Configuration Software)



Ethernet Cable



Wireless Security Card



Power Supply

If any of these items are missing or damaged, please contact NetComm Support immediately by visiting the NetComm Support website at:

http://www.netcomm.com.au/contact-us/technical-support

Product Features

Designed to keep up with the world’s fastest networks, this DC-HSPA+ device is capable of downlink speeds of up to 42Mbps. With wireless N, this device also provides multiple wireless devices with local wireless speeds of up to 300Mbps. Its stylish vertical design incorporates a unique cable management design hiding up to 5 cables.

NetComm 3G42WT – DC-HSPA+ 42Mbps Wi-Fi Router

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INDICATOR

Off

Router powered off or on other signal strength

Off

Router powered off or on other signal strength

Off

Router powered off or on other signal strength

Off

No connection available or Next G service in use

Connection established with 2G network

Off

No connection available or 2G service in use

Connection established with Next G network

Blinking

Connecting with Next G network

supplied to an Ethernet connection)

Blinking

LAN activity present (traffic in either direction)

Off

No connection to the Internet

Internet connection established

Off

Local Wi-Fi access to the Router is disabled

Local Wi-Fi access to the Router is enabled

Blinking

Data is being transmitted or received over Wi-Fi

Physical Dimensions and Indicators

LED Indicators

The 3G42WT has been designed to be placed on a desktop. All of the cables exit from the rear for better organization. The display is visible on the front of the 3G42WT to provide you with information about network activity and the device status. See below for an explanation of each of the indicator lights.

LED

ICON COLOUR MODE DEFINITION

High

Med

Low

LAN 1 - 4

Internet

WiFi

Power

Blue

On High signal strength

On Medium signal strength

On Low signal strength

Blinking Connecting with 2G network

Off No device connected or connected device is off

Blinking Data is being transmitted through the Internet connection

Off Router is powered off

On Router is powered on

Powered device connected to the associated LAN port (includes devices with Wake-On-LAN capability where a slight voltage is

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3G42WT

Length

160 mm

Height

195 mm

Width

42 mm

LAN (MANAGEMENT)

Static IP Address:

10.0.0.138

Subnet Mask:

255.255.255.0

Default Gateway:

10.0.0.138

WIRELESS (WI-FI)

SSID:

(Refer to the included Wireless Security Card)

Security:

WPA2-PSK

Security Key:

(Refer to the included Wireless Security Card)

3G42WT WEB INTERFACE ACCESS

Username:

admin

Password:

admin

Physical Dimensions

The following page lists the physical dimensions of the 3G42WT.

Weight 362 grams

3G42WT Default Settings

The following tables list the default settings for the 3G42WT:

Restore Factory Default Settings

Restoring factory defaults will reset the Telstra Ultimate Gateway to its factory default configuration. Occasions may present themselves where you need to restore the factory defaults on your Telstra Ultimate Gateway such as:



You have lost your username and password and are unable to login to the web configuration page;



You have purchased your Telstra Ultimate Gateway from someone else and need to reconfigure the device to work with your Next G service;



You are asked to perform a factory reset by support staff.

In order to restore your Telstra Ultimate Gateway to its factory default settings, please follow these steps:



Ensure that your Telstra Ultimate Gateway Router is powered on (for at least 10 seconds);



Use a paper clip or a pencil tip to depress the reset button for ten seconds and release. At this point, the reset is in progress. Do not power off the unit at this point.



When the indicator lights return to steady blue, the reset is complete. The default settings are now restored. The entire process takes about 45 seconds to complete.



Once you have reset your Telstra Ultimate Gateway Router to its default settings you will be able to access the device’s configuration web interface using

http://10.0.0.138 with username ‘admin’ and password ‘admin’.

NetComm 3G42WT – DC-HSPA+ 42Mbps Wi-Fi Router

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INTERFACE

FUNCTION

the MAIN external antenna connector.

attached devices

Integrated Interfaces

The following integrated interfaces are available on the 3G42WT:

Next G SIM Slot Insert an active SIM card here

Optional External Antenna Connectors

Four RJ-45 Ethernet LAN Ports Connect Ethernet based devices here

Reset Button Reset the Router to factory defaults

Power jack for DC power input (12VDC / 1.5A) Connect the power supply here

USB printer / hard drive

Power button Turn the Router On or Off

You can connect up to 2 external antennas to boost your Next G signal. The antenna connectors are specially designed and use an accessory cable available from the NetComm website to facilitate connections to external SMA based antennas.

Please note: If only connecting a single antenna, ensure it is connected to

Connect a USB based printer or storage device here to share content with

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Safety and Product Care

With reference to unpacking, installation, use and maintenance of your electronic device, the following basic guidelines are recommended:



Do not use or install this product near water to avoid fire or shock hazard. For example, near a bathtub, kitchen sink, laundry tub, or near a swimming pool. Also, do not expose the equipment to rain or damp areas (e.g. a wet basement).



Do not connect the power supply cord on elevated surfaces. Allow it to lie freely. There should be no obstructions in its path and no heavy items should be placed on the cord. In addition, do not walk on, step on or mistreat the cord.



To safeguard the equipment against overheating, make sure that all openings in the unit that offer exposure to air are unobstructed.

WARNING Disconnect the power line from the device before servicing.

Transport and Handling

When transporting the 3G42WT, it is recommended to return the product in the original packaging. This ensures the product will not be damaged.

In the event the product needs to be returned, ensure it is securely packaged with appropriate padding to prevent damage during courier transport.

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Installation and Configuration of the 3G42WT

Placement of your 3G42WT

The wireless connection between your 3G42WT and your Wi-Fi devices will be stronger the closer your connected devices are to your 3G42WT. Your wireless connection and performance will degrade as the distance between your 3G42WT and connected devices increases. This may or may not be directly noticeable, and is greatly affected by the individual installation environment.

If you have concerns about your network’s performance that might be related to range or obstruction factors, try moving the computer to a position between three to five meters from the 3G42WT in order to see if distance is the problem.

Please note: While some of the items listed below can affect network performance, they will not prohibit your wireless network from functioning; if you are concerned that your network is not operating at its maximum effectiveness, this

checklist may help.

If you experience difficulties connecting wirelessly between your Wi-Fi Devices and your 3G42WT, please try the following steps:



In multi-storey homes, place the 3G42WT on a floor that is as close to the centre of the home as possible. This may mean placing the 3G42WT on an upper floor.



Try not to place the 3G42WT near a cordless telephone that operates at the same radio frequency as the 3G42WT (2.4GHz).

Avoid obstacles and interference

Avoid placing your 3G42WT near devices that may emit radio “noise,” such as microwave ovens. Dense objects that can inhibit wireless communication include:



Refrigerators



Washers and/or dryers



Metal cabinets



Large aquariums



Metallic-based, UV-tinted windows



If your wireless signal seems weak in some spots, make sure that objects such as those listed above are not blocking the signal’s path (between your devices and the 3G42WT).

Cordless Phones

If the performance of your wireless network is impaired after considering the above issues, and you have a cordless phone:



Try moving cordless phones away from your 3G42WT and your wireless-enabled computers.



Unplug and remove the battery from any cordless phone that operates on the 2.4GHz band (check manufacturer’s information). If this fixes the problem, your phone may be interfering with the 3G42WT.



If your phone supports channel selection, change the channel on the phone to the farthest channel from your wireless network. For example, change the phone to channel 1 and move your 3G42WT to channel 11. See your phone’s user manual for detailed instructions.



If necessary, consider switching to a 900MHz or 5GHz cordless phone.

Choose the “Quietest” Channel for your Wireless Network

In locations where homes or offices are close together, such as apartment buildings or office complexes, there may be wireless networks nearby that can conflict with your wireless network. Use the Site Survey capabilities found in the Wireless Utility of your wireless adapter to locate any other wireless networks that are available (see your wireless adapter’s user manual), and switch your Router and computers to a channel as far away from other networks as possible.

Experiment with more than one of the available channels, in order to find the clearest connection and avoid interference from neighbouring cordless phones or other wireless devices.

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Hardware installation

1. Connect the power adapter to the Power socket on the back of the 3G42WT.

2. Plug the power adapter into the wall socket and switch on the power.

3. Wait approximately 60 seconds for the 3G42WT to power up.

Connecting via a cable

1. Connect the yellow Ethernet cable provided to one of the ports marked ‘LAN’ at the back of the 3G42WT.

2. Connect the other end of the yellow Ethernet cable to your computer.

3. Wait approximately 30 seconds for the connection to establish.

4. Open your Web browser, and enter http://10.0.0.138 into the address bar and press enter.

5. Follow the steps on the next page to set up your 3G42WT.

Connecting wirelessly

1. Ensure Wi-Fi is enabled on your device (computer/laptop/Smartphone).

2. Scan for wireless networks in your area and connect to the network name that matches the Wireless network name

configured on the 3G42WT.

Please note: Refer to the included Wireless Security Card to check your default Wireless Network Name (SSID)

3. When prompted for your wireless security settings, enter the Wireless security key configured on the 3G42WT.

Please note: Refer to the included Wireless Security Card to check your default Wireless Security Key.

4. Wait approximately 30 seconds for the connection to establish.

5. Open your Web browser, and enter http://10.0.0.138 into the address bar and press enter.

6. Follow the steps on the next page to set up your 3G42WT.

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Quick Setup

Setup Procedure

These steps explain how to quickly setup your Telstra Ultimate Gateway:

1. Insert your SIM card (until you hear a click) into the USIM slot on the rear of the Router.

2. Connect the yellow Ethernet cable to one of the yellow LAN ports found at the back of the Router.

3. Connect the other end of the yellow networking cable to the Ethernet port on your computer.

4. Connect the power adapter to the Power socket on the back of the Router.

5. Plug the power adapter into a wall socket and press the power button into the ON position.

Select one of the following methods to configure your 3G42WT:

USB Setup Wizard

6. Plug in the supplied USB key (as shown below) and run the setup wizard.

7. Follow the steps displayed. These steps will configure your 3G42WT and configure it to connect to the Internet.

8. The 3G42WT will then attempt to connect to the Internet with the setup information you entered.

-OR-

Web User Interface

6. Configure the Router through the Web User Interface (WUI) using the steps on the following pages.

7. Save the Router configuration and reboot.

8. The 3G42WT will now attempt to connect to the Internet with the configuration settings you entered.

Web User Interface

What can you do from here?

By logging into the web user interface, you are able to configure your Telstra Ultimate Gateway with a wide array of basic and advanced settings. From setting wireless security, to backing up your routers settings, uploading new firmware and setting parental controls, the web user interface is a handy tool for personalizing your device to maximize its potential. Read on for a more advanced description on all elements of the web user interface.

Logging into the web user interface

To login to the web user interface, follow the steps below:

Please note: The default settings can be found in the Default Settings section on page 7.

1. Open a web browser and enter the default IP address for the Router in the web address field. In this case

Please note: For local administration (i.e. LAN access), the PC running the browser must be attached to the Ethernet port of

the router though not necessarily directly to the device. For remote access, use the WAN IP address shown on the WUI Homepage screen and login with remote username and password.

2. A dialog box will appear, as shown below. Enter the default username and password ‘admin’ (without the quotes). Click OK

to continue.

http://10.0.0.138

Please note: The login password can be changed later (see Access Control > Passwords)

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The radio access technique currently used to enable internet access. It can be HSUPA, HSDPA, UMTS, EDGE, GPRS or Disconnected.

The mobile network (UMTS) signal quality available at the device location. This signal quality affects the performance of the unit. If two or more bars are green, the connection is usually acceptable.

Basic

Home

The web user interface (WUI) is divided into two window panels, the main menu (on the top) and the display screen (on the bottom). The main menu has the following options: Basic, Next G Settings, Wireless, Management, Advanced and Status.

Selecting one of these options will open a submenu with more options. Basic is discussed below while subsequent chapters introduce the other main menu selections.

Please note: The menu options available within the web user interface are based upon the device configuration and user

privileges (i.e. local or remote).

The following table provides further details about the listed items:

PARAMETER DEFINITION

Model Name Model number of your device

Board ID The unique number of the board inside your device

Gateway Firmware Version The version of firmware currently being used on your device

Web UI Version The current version of the Web UI interface

Bootloader (CFE) Version The version of the bootloader

Wireless Driver Version The current version of wireless driver being used by your device

MAC Address The MAC address of the network interface

Serial Number The serial number of the unit

System Up Time The time the device has been operational since the last reboot

Network The name of your 3G network

Link The status of your 3G connection

Mode

Signal Strength

SIM Info Shows the SIM card status on the device.

Connection Up Time The length of time your device has been connected to your NextG service

LAN IP Address Shows the IP address for LAN interface.

WAN IP Address Shows the IP address for WAN interface.

Primary DNS Server Shows the IP address of the primary DNS server.

Secondary DNS Server Shows the IP address of the secondary DNS server.

Date/Time The time according to the device’s internal clock

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Next G Settings

Setup

This page allows you to select your Next G service settings according to predefined or custom profiles. Setup instructions are provided in the following sections for your assistance.

1. If your SIM card is not inserted into the Router, then do so now.

2. Select the appropriate 3G Settings Profile. You can select from the following pre-configured profiles:



Telstra.Bigpond



Telstra.Internet



Telstra.Datapack

Alternatively, enter a custom connection profile by selecting the “Custom APN” option, and then entering the details as supplied by your 3G provider.

3. Select to turn IP compression and Data compression to be On or Off. If you are unsure or have no preference, leave it as the

default value.

4. Enter the MTU rate. If you are unsure or have no preference, leave it as the default value

5. Click Save to save the new settings.

6. Press the Connect button to connect to Internet. The Device Info for the 3G network status box in the WUI Basic screen

should indicate an active connection.

Network Selection

The Network Selection page enables you to scan for available Next G services in your area and manually select a specific service to use.

The 3G42WT will automatically select the network with the best signal strength to use, however if required, select “Manual” and click the “Scan Network” button to have the 3G42WT scan for available services.

After selecting the appropriate service to use, click

Save/Apply.

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PIN Configuration

This screen allows for changes to the 3G SIM card PIN code protection settings.

Please note: If you have entered the incorrect PIN 3 times, your SIM card will be locked for your security. Please call Telstra

for assistance if this occurs.

PIN Code Protection

PIN code protection prevents the use of a SIM card by unauthorized persons. To use the 3G internet service with this router however, the PIN code protection should be disabled. If the SIM card inserted into the router is locked with a PIN code, the web user interface will display the following screen after first login.

Please input the PIN code, select Remember PIN code as Yes and click Apply.

PIN Lock Off

If you wish to always connect to the Internet using a PIN locked SIM card, you should first turn PIN code protection off. Please click on PIN Configuration from the menu.

Select Change PIN Code Protection. Un-tick Enable PIN Lock and enter the PIN code twice. Please keep in mind you only have 3 attempts before your SIM card is locked.

Times remaining shows how many attempts are left. (Contact Telstra if you require assistance with your PIN code).

The

Click Apply.

The following dialog box should now appear.

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NetComm 3G42WT User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual