NetComm 3G27WV-R User Manual
3G27WV-R
HSPA+ WiFi Router with Voice
USER GUIDE
3G27WV-R – User Manual
2
3G27WV-R User Guide
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Copyright
Copyright©2012 NetComm Wireless Limited. All rights reserved.
The information contained herein is proprietary to NetComm Wireless Limited. No part of this document may be translated,
transcribed, reproduced, in any form, or by any means without prior written consent of NetComm Wireless Limited.
Please note: This document is subject to change without notice.
Save Our Environment
When this equipment has reached the end of its useful life, it must be taken to a recycling centre and processed separately from
domestic waste.
The cardboard box, the plastic contained in the packaging, and the parts that make up this device can be recycled in accordance
with regionally established regulations. Never dispose of this electronic equipment along with your household waste. You may be
subject to penalties or sanctions under the law. Instead, ask for disposal instructions from your municipal government.
Please be responsible and protect our environment.
This manual covers the following products:
3G27WV-R
DOCUMENT VERSION
DATE
1.0 - Initial document release
15/2/2012
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Table 1 - Document Revision History
Table of Contents
Overview ........................................................................................................................................................................................ 4
Introduction ................................................................................................................................................................................................... 4
Target Users .................................................................................................................................................................................................. 4
Prerequisites.................................................................................................................................................................................................. 4
Notation ........................................................................................................................................................................................................ 4
Product Introduction ..................................................................................................................................................................... 5
Product Overview .......................................................................................................................................................................................... 5
Package Contents ......................................................................................................................................................................................... 5
Product Features ........................................................................................................................................................................................... 5
Physical Dimensions and Indicators ............................................................................................................................................ 6
LED Indicators ............................................................................................................................................................................................... 6
Integrated Interfaces ..................................................................................................................................................................... 7
3G27WV-R Default Settings ........................................................................................................................................................................... 8
Safety and Product Care ............................................................................................................................................................... 9
Installation and Configuration of the 3G27WV-R ....................................................................................................................... 10
Placement of your 3G27WV-R ..................................................................................................................................................................... 10
Hardware installation.................................................................................................................................................................................... 11
First Time Simple Configuration Wizard ......................................................................................................................................................... 12
Management Console Login Procedure ........................................................................................................................................................ 15
Management Console .................................................................................................................................................................................. 16
Advanced Features ...................................................................................................................................................................................... 19
Additional Product Information ................................................................................................................................................... 50
Using the 3G27WV-R to make and receive telephone calls ........................................................................................................................... 50
Technical Data ............................................................................................................................................................................. 53
Electrical Specifications ................................................................................................................................................................................ 53
Environmental Specifications / Tolerances .................................................................................................................................................... 53
FAQ .............................................................................................................................................................................................. 54
Appendix A: Tables...................................................................................................................................................................... 56
Legal & Regulatory Information................................................................................................................................................... 57
Contact......................................................................................................................................................................................... 59
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Overview
Introduction
This manual provides information related to the installation, operation, and utilisation of the 3G27WV-R.
Target Users
The individual reading this manual is presumed to have a basic understanding of telecommunications terminology and concepts.
Prerequisites
Before continuing with the installation of your 3G27WV-R, please confirm that you comply with the minimum system requirements
below.
An activated Rogers SIM card.
Computer with Windows, Macintosh, or Linux-based operating systems with a working Ethernet adapter with TCP/IP
Protocol installed.
A Web Browser such as Internet Explorer, Netscape Navigator, Mozilla Firefox, Opera, Safari etc.
Wireless Computer System Requirements:
o
Computer with a working 802.11b, 802.11g or 802.11n wireless adapter.
Notation
The following symbols are utilised in this user manual:
-
The following note requires attention
-
The following note provides a warning
-
The following note provides relevant information
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Product Introduction
Product Overview
Quad-Band HSPA+.
Up to 21Mbps downlink / 5.76Mbps uplink1.
2 x RJ-11 analogue Voice ports (circuit-switched).
1 x 10/100 LAN Ethernet port.
1 x LAN/WAN Ethernet port for optional alternate Internet connectivity (ADSL/Cable/Satellite).
802.11n up to 300Mbps Wireless1 (Backward compatible with 802.11b/g).
Supports auto Internet fallback from 4G to a fixed line WAN connection (ADSL/Cable/Satellite).
2 x Internal WiFi antennas.
WiFi Protected Setup (WPS) for wireless connectivity.
Browser based interface for configuration and management.
Wireless security options- WEP, WPA, WPA2.
1. Speeds are dependent on network coverage. See your MBB provider coverage maps for more details. The total number of WiFi users can also affect data speeds.
The maximum wireless signal rate and coverage values are derived from IEEE Standard 802.11g and 802.11n specifications. The actual wireless speed and
coverage are dependent on network and environmental conditions including but not limited to the volume of network traffic, building materials and
construction/layout.
Package Contents
The 3G27WV-R package consists of:
1 x 3G27WV-R Internet and Voice.
1 x 12VDC~1.5A Power Adapter.
1 x External Antenna.
1 x RJ-45 LAN Cable.
1 x RJ-11 phone Cable.
Quick Setup Guide.
Wireless Security Card.
If any of these items are missing or damaged, please contact Rogers’ customer care.
Product Features
The 3G27WV-R creates a secure WiFi network, providing Internet access for up to 15 users and simultaneous phone service using
the Rogers Wireless network. With quick and easy setup the 3G27WV-R provides a landline experience without the need for fixed
line connections. Simply plug the 3G27WV-R into a power outlet then insert an active Rogers SIM card into the slot on the rear
panel to access a high speed Internet connection within minutes.
The 3G27WV-R incorporates a WLAN 802.11b/g/n access point, one 10/100Mbps Ethernet port, one 10/100Mbps Ethernet WAN
port and two phone ports for making and receiving telephone calls. It features the latest security options such as WPA and WPA2
data encryption, SPI (Stateful Packet Inspection) Firewall and VPN pass through.
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Physical Dimensions and
Indicators
LED Indicators
The 3G27WV-R has been designed to be placed on a desktop. All of the cables exit from the rear for better organization. The
display is visible on the front of the 3G27WV-R to provide you with information about network activity and the device status. See
below for an explanation of each of the indicator lights.
LED INDICATOR
ICON
DEFINITION
WiFi
The LED will show a solid blue light when WLAN is enabled. The LED
flashes on traffic throughput (data transfer).
WAN
WAN mode: The WAN LED lights up when the router is connected to
the internet via a fixed line WAN connection.
LAN
The LAN LED will be a solid blue light when a specific LAN connection
is established. The LED flashes on LAN port traffic throughput.
4G
A solid blue light indicates the 3G27WV-R is connected via 4G. The
4G LED will flash on data traffic throughput.
Line 1
A solid blue light appears when the analogue telephone connected to
Line 1 is off-hook. The Line 1 LED will flash on an incoming call.
Line 2
A solid blue light appears when the analogue telephone connected to
Line 2 is off-hook. The Line 2 LED will flash on an incoming call.
Power
The power LED will be a solid amber light when the device is powered
on. The power LED will flash during the device start up process.
Table 2 - LED Indicators
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Integrated Interfaces
The following integrated interfaces are available on the rear of the 3G27WV-R:
INTERFACE
FUNCTION
SIM Slot
Insert your SIM card here (until you hear a click). Please be careful to insert the SIM card in
the correct orientation by viewing the printed icon on the router housing.
4G Antenna
Attach the 4G antenna turning it in a clockwise direction.
WAN
The WAN Ethernet port for a Fixed Line (ADSL/Cable/Satellite) connection to the internet.
LAN
The LAN Port for wired Ethernet clients (Computers, Laptops, etc).
Line 1
The RJ-11 phone port provides a connection to a standard analogue telephone.
Line 2
The RJ-11 phone port provides a connection to a standard analogue telephone
Reset/WPS
Hold this button down for over 10 seconds to reset the router to factory default settings.
Hold and release this button for less than 10 seconds to enable the WPS push-buttonconnect function.
Power
The power connector designed for use with a DC 12V 1.5A Power Adapter.
Table 3 - Rear Panel Ports
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3G27WV-R Default Settings
The following tables list the default settings for the 3G27WV-R.
LAN (MANAGEMENT)
Static IP Address:
192.168.1.1
Subnet Mask:
255.255.255.0
Default Gateway:
192.168.1.1
Table 4 - LAN Management Default Settings
WAN (INTERNET)
WAN mode:
DHCP
Table 5 - WAN Port Default Settings
WIRELESS (WIFI)
SSID:
(Refer to the included wireless security card)
Security:
WPA-PSK
Security Key:
(Refer to the included wireless security card)
Table 6 – WiFi Default Settings
For security purposes, each 3G27WV-R comes with a unique SSID that varies by a 2 digit number at the end. e.g. SSID: “ROGERSXXXX”
3G27WV-R WEB INTERFACE ACCESS
Username:
admin
Password:
admin
Table 7 - Web Interface Default Settings
3G27WV-R DEFAULT APN
Default APN:
fixed-isp.apn
Table 8 - Default APN Settings
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Safety and Product Care
With reference to unpacking, installation, use and maintenance of your electronic device, the following basic guidelines are
recommended:
To avoid fire or shock hazard do not use or install this product near water. For example, near a bathtub, kitchen sink,
laundry tub, or near a swimming pool. Also, do not expose the equipment to rain or damp areas (e.g. a wet basement).
Do not connect the power supply cord on elevated surfaces. Allow it to lie freely. There should be no obstructions in its
path and no heavy items should be placed on the cord. In addition, do not walk on, step on or mistreat the cord.
To safeguard the equipment against overheating, make sure that all openings in the unit that offer exposure to air are
unobstructed.
WARNING
Disconnect the power line from the device before servicing.
Transport and Handling
When transporting the 3G27WV-R, it is recommended to return the product in the original packaging. This ensures the product will
not be damaged.
In the event the product needs to be returned, ensure it is securely packaged with appropriate padding to prevent
damage during courier transport.
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Installation and Configuration of
the 3G27WV-R
Placement of your 3G27WV-R
Just like your mobile phone, the 3G27WV-R’s location will affect its signal strength to the Rogers Mobile Base Station (Cell Tower).
The data speed achievable from the 3G27WV-R is relative to this signal strength, which is affected by many environmental factors.
Please keep in mind that the 3G27WV-R will need adequate signal strength in order to provide Internet connectivity whilst choosing
a location to place your 3G27WV-R.
Similarly, the wireless connection between your 3G27WV-R and your WiFi devices will be stronger the closer your connected
devices are to your 3G27WV-R. Your wireless connection and performance will degrade as the distance between your 3G27WV-R
and connected devices increases. This may or may not be directly noticeable, and is greatly affected by the individual installation
environment.
If you have concerns about your network’s performance that might be related to range or obstruction factors, try moving the
computer to a position between three to five meters from the 3G27WV-R in order to see if distance is the problem.
Please note: While some of the items listed below can affect network performance, they will not prohibit your wireless
network from functioning. If you are concerned that your network is not operating at its maximum effectiveness, this
checklist may help. Please ensure that your 3G27WV-R’s 4G external antenna is positioned vertically (toward the ceiling).
If you experience difficulties connecting wirelessly between your WiFi Devices and your 3G27WV-R, please try the following steps:
In multi-storey homes, place the 3G27WV-R on a floor that is as close to the centre of the home as possible. This
may mean placing the 3G27WV-R on an upper floor.
Try not to place the 3G27WV-R near a cordless telephone that operates at the same radio frequency as the
3G27WV-R (2.4GHz).
Avoid obstacles and interference
Avoid placing your 3G27WV-R near devices that may emit radio “noise”, such as microwave ovens. Dense objects that can inhibit
wireless communication include:
Refrigerators.
Washers and/or dryers.
Metal cabinets.
Large aquariums.
Metallic-based, UV-tinted windows.
If your wireless signal seems weak in some spots, make sure that objects such as those listed above are not blocking
the signal’s path (between your wireless devices and the 3G27WV-R).
Cordless Phones
If the performance of your wireless network is impaired after considering the above issues, and you have a cordless phone:
Try moving cordless phones away from your 3G27WV-R and your wireless-enabled computers.
Unplug and remove the battery from any cordless phone that operates on the 2.4GHz band (check manufacturer’s
information). If this fixes the problem, your phone may be interfering with the 3G27WV-R.
If your phone supports channel selection, change the channel on the phone to the farthest channel from your wireless
network. For example, change the phone to channel 1 and move your 3G27WV-R to channel 11. See your phone’s
user manual for detailed instructions.
If necessary, consider switching to a 900MHz or 5GHz cordless phone.
Choose the “Quietest” Channel for your Wireless Network
In locations where homes or offices are close together, such as apartment buildings or office complexes, there may be wireless
networks nearby that can conflict with your wireless network. Use the Site Survey capabilities found in the Wireless Utility of your
wireless adapter to locate any other wireless networks that are available (see your wireless adapter’s user manual), and switch your
Router and computers to a channel as far away from other networks as possible.
Experiment with more than one of the available channels, in order to find the clearest connection and avoid interference from
neighbouring cordless phones or other wireless devices.
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Hardware installation
1. Attach the supplied antenna to the port marked 4G Antenna. [This should be attached in a clockwise direction.]
2. Insert your SIM card (until you hear a click) into the SIM slot.
3. For voice functionality, connect a standard analogue telephone to the port labelled Line 1 using the RJ-11 Cable provided.
4. Connect the power adapter to the Power socket on the back of the 3G27WV-R.
5. If required - To activate jacks in your home or office connect an RJ-11 cable from the port labelled Line 2 to any wall jack.
6. Plug the power adapter into the wall socket and switch on the power.
7. Wait approximately 60 seconds for the 3G27WV-R to power up.
Connecting via an Ethernet cable
1. Connect the Ethernet cable provided to the port marked LAN at the back of the 3G27WV-R.
2. Connect the other end of the yellow Ethernet cable to your computer.
3. Wait approximately 30 seconds for the connection to establish.
4. Open your Web browser and type http://192.168.1.1 into the address bar and press enter.
5. Enter “admin” (without quotations) for both the Username and Password and click on the Login button.
6. Follow the steps of the start-up wizard to set up your 3G27WV-R.
7. After the setup process is completed, you will be connected to the Internet.
Connecting wirelessly
1. Ensure WiFi is enabled on your device (computer/laptop/Smartphone).
2. Scan for wireless networks in your area and connect to the network name that matches the Wireless network name found
on the Wireless Security Card (included in the box).
Figure 1 - Included Security Card
Please note: For security purposes, each 3G27WV-R has a unique SSID (such as ROGERSXXXX) and Wireless Security
Key. The included Wireless Security Card lists these fields instead of the xxxxx’s as shown in the screenshot above.
3. When prompted for your wireless security settings, enter the wireless security key listed on your Wireless Security Card.
4. Wait approximately 30 seconds for the connection to be established.
5. Open your Web browser and type http://192.168.1.1 into the address bar and press enter.
6. Enter “admin” (without quotations) as both the Username and Password and press the Login button.
7. Follow the steps to set up your 3G27WV-R.
8. After the setup process is completed, you will be connected to the Internet.
9. To connect additional devices via WiFi, repeat steps 1 through 4.
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First Time Simple Configuration Wizard
When you log in to your 3G27WV-R for the first time, you will be presented with the 3G27WV-R “Set-up Wizard” as shown in the
screenshot below. This wizard can be skipped by clicking on the link shown on the screenshot below. You can re-run the Setup
Wizard again anytime after first use by selecting the “Startup Wizard” option under the “Administration” tab in the Advanced View of
the management console.
Figure 2- Startup Wizard -Step 1
Select your Language Preference and Time Zone and click Next to continue.
Figure 3 - Startup Wizard - Language, Time Zone and System Monitor Settings
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Figure 4 - Startup Wizard - Web Configuration Username and Password Settings
This page allows you to customize the username and password required to administer your 3G27WV-R. It is recommended that
you choose a unique password for added security. Please enter the username and password that you wish to use, or leave these
fields unchanged to use the default username and password of “admin”. Click “Next” to continue.
Figure 5 - Startup Wizard - WiFi Settings
The next page allows you to configure basic WiFi settings.
Wireless (WiFi):
WiFi is set to “On” by default. Changing this option to “Off” will turn off the wireless feature and you will not be able to connect to
your 3G27WV-R via WiFi.
SSID Broadcast Name (Max 32 Characters):
The SSID (Service Set Identifier) is the name of your wireless network. Use a unique name to identify your wireless network so that
you can easily connect from your wireless clients. This field is case sensitive and can be up to 32 characters. You should change
the default SSID for added security.
SSID Broadcast:
Select ‘Disable’ to hide the SSID of your 3G27WV-R. If disabled, other people will not be able scan and detect your 3G27WV-R’s
SSID.
Click “Next” to continue.
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Figure 6 - Startup Wizard - WiFi Security Settings
This page allows you to configure WiFi security settings for your 3G27WV-R. Setting a strong wireless security level (such as WPAPSK - AES) can prevent unauthorized access to your wireless network. Please enter the Security Key that you wish to use, or leave
this field unchanged to use the default Security Key. Click “Next” to continue.
Figure 7 - Startup Wizard - Review your settings
Review your settings then click “Finish” to save configuration. Click “Back” if you want to make any changes.
After clicking Finish, the 3G27WV-R will save your configuration and reboot itself. Please wait as this process takes about 2
minutes. You will be guided back to the management console once the process is complete.
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Management Console Login Procedure
After first time setup, the management console will be password protected to prevent unauthorized access to the configuration
settings of your 3G27WV-R.
To log in to the management console, view the status and make changes to your 3G27WV-R, please follow the steps below:
1. Open your web browser (e.g. Internet Explorer/Firefox/Safari) and navigate to http://192.168.1.1
2. Enter the username and password configured during the first time setup and click the Submit button. Use the default
username and password “admin” if these details have not been customized. Click “Login” to continue.
Please note: If you forget the username and password you selected during the 3G27WV-R set-up process, holding the
reset button for over 10 seconds will restart the unit with the original settings (username: admin / password: admin).
Please note: In the event that your Internet connection becomes unavailable and no fail over service has been configured,
the 3G27WV-R Management console page will display when attempting to browse to an Internet site.
Figure 7 - Management Console Login
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Management Console
Basic Status Overview
The basic status page provides basic system related information. It can be accessed by clicking on the “Switch to Basic view”
button from the top of the status page.
Figure 8 - Basic View – Status
The status page shows the current primary Internet connection, WAN/LAN status, MBB connection status, current Signal Strength
(dBm) and the SIM Status.
ITEM
DEFINITION
MSISDN
The Mobile Subscriber Integrated Services Digital Network Number. This is a number uniquely identifying a subscription in
a GSM or a UMTS Mobile Broadband (MBB) network.
Coverage
The current Mobile Broadband (MBB) connection type is listed here.
3G (4G) Signal Strength
The current signal strength of the MBB (Mobile Broadband) service connection.
MBB Connection Status
The current status of the MBB based Internet connection.
Provider
The current MBB service provider supplying the connection in use.
APN
The current APN (Access Point Name) in use to connect to the MBB service provider.
SIM Status
The current status of your inserted SIM card.
Table 10 – Basic View – Status Settings
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Internet Settings
Figure 10 - Basic View - MBB Settings
The Internet Settings page enables you to select which of the configured 3G (4G) profiles will be used to connect to the Internet.
You can also configure the connection operating mode. To configure your Internet connection, enter the applicable APN (Access
Point Name) into the “Custom APN” field. You can then select from the following connection options:
Always on
Off
Automatic 3G (4G) Backup
When using the “Automatic 3G Backup” option, pick a high availability site as the address to test your 3G27WV-R’s connectivity
with.
In the event that the primary WAN connection is unavailable, the 3G27WV-R will automatically swap to your configured 3G (4G)
connection.
If you make any changes to the settings, click on the “Save and apply changes” button to make these changes active.
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Wireless
Figure 9 - Basic View – Wireless
This page allows you to configure basic WiFi settings for this device such as enabling/disabling the WiFi functionality, changing the
Wireless Network Name (SSID) or the Wireless Security key. If you make any changes to the settings, click the “Save and apply
changes” button to make these changes active.
OPTION
DEFINITION
Wireless (WiFi) ON/ OFF:
Changing this option to Off will turn off the WiFi feature on the 3G27WV-R and you will not be able to connect
to your 3G27WV-R wirelessly.
SSID Broadcast Name (SSID):
The SSID (Service Set Identifier) is the name of your wireless network. Use a unique name to identify your
wireless device so that you can easily connect to it from your wireless clients. This field is case sensitive and
can be up to 32 characters long.
Security key:
Enter your chosen Wireless Security key here. The default WPA-PSK key is printed on the wireless security
card and on the Product ID on the bottom of the 3G27WV-R. Please note that whilst the key can be
customized on this page, the key will revert to the default if the 3G27WV-R is reset to factory default settings.
Table 11 - Basic View - WiFi Settings
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