NetComm 3100 User Manual

VOICE MAIL USER GUIDE

NOTICE

The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks Corporation (MITEL

®

). The information is subject to change without
notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or
subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or
omissions in this document. Revisions of this document or new editions of it may be issued to
incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic
or mechanical - for any purpose without written permission from Mitel Networks Corporation.

Trademarks

Mitel and SX-200 are trademarks of Mitel Networks Corporation.

Other product names mentioned in this document may be trademarks of their respective
companies and are hereby acknowledged.

3100 ICP ICP Voice Mail User Guide

Release 4.1

November 2004

®,™ Trademark of MITEL Networks Corporation
© Copyright 2004, MITEL Networks Corporation

All rights reserved

Quick Reference Sheet

Ask your Administrator to help you complete this information.

Write down the following important numbers, and keep them handy while using the voice
mail system.

Company Telephone Number: ________________________

Automated Attendant Number: ________________________

(The Automated Attendant replaces or assists a 'live' operator in answering and transferring
calls to extensions or voice mailboxes.)

Message Center Extension:___________________________

(The Message Center enables you to call someone's mailbox to leave a message without having
to speak directly to the person. You can also retrieve and create messages after logging in your
own mailbox through the Message Center. For more information, see “Quick Messaging” on
page 14.)

Your Mailbox Number: _______________________________

Your Default Passcode:___________________________________

Write your Administrator's name and extension number in case you need help with voice
mail.

Name:____________________________________________

Extension: _________________________________________

Table of Contents

Quick Reference Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About Your Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Where to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Accessing the Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Calling the Voice Mail System for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Calling for Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using the Voice Mail System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Menu Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Playing Your Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Making and Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

User Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Quick Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Transferring an Outside Caller to a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Accessing the Auto Attendant from a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Name Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Checking More Than One Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Mailbox Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

24 Hour Touch-Tone Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Message Storage Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Forwarding and Transferring Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Certified Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Type Ahead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Message Length and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Visual Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

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V

oice Mail User Guide

6

Introduction

About Your Voice Mail System

The Mitel® 3100 Integrated Communications Platform (ICP) features an automated voice mail
system for handling telephone calls and taking messages. The system provides you with a
mailbox for sending and receiving messages, which you can personalize with your name, a
greeting, and a private passcode.

Easy to use

• Use your telephone keypad to select options in the voice mail system menus. These simple
and straightforward menus allow you to concentrate on what to do, not on how to do it.

• Voice prompts guide you every step of the way, telling you which menu options are available.

• Don't worry if you make a mistake. You can't damage the system, so experiment with all
the available features.

Benefits

Introduction

• Encourage callers to leave voice messages in your mailbox, thereby avoiding missed calls
or incorrect messages.

• Record temporary greetings to let callers know when you are out for the day, on vacation,
or busy in meetings.

• Listen to or leave messages 24 hours a day, from any touch-tone telephone.

• If you are out of the office at another number or with a pager or cellular telephone, the voice
mail system can notify you when you receive messages.

Your Telephone

Before using the voice mail features of your system, familiarize yourself with your telephone.

• Message key - Used to call the Message Center and access your mailbox.

• Keypad - Used to make menu selections within the voice mail system.

• Message light - Used to indicate when you have messages in your mailbox.

For telephones that do not have a message light, your Administrator can set up the system to
call you when someone leaves a message.

Your telephone may provide “softkeys” that allow you to select many of the voice mail menu
options. To select a menu option that appears in the telephone display, you can either press
the associated softkey or press the keypad digit for the option.

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