Net2Phone Max 8, 8 Plus, Max 8 Plus User Manual

The specifications and information regarding the products in
this manual are subject to change without notice. All
statements, information, and recommendations in this manual
are believed to be accurate but are presented without warranty
of any kind, express or implied. Users must take full
responsibility for their application of any products.

The software license and limited warranty for the
accompanying product are set forth in the information packet
that shipped with the product and are incorporated herein by
this reference. If you are unable to locate the software license
or limited warranty, contact your Net2Phone representative for
a copy.

The following information is for FCC compliance of Class A
devices: This equipment has been tested and found to comply
with the limits for a Class A digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This
equipment ge nerates, uses, and can radiate radio-frequency
energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential
area is likely to cause har mful interference, in which case
users will be required to correct the interference at their own
expense.

The following information is for FCC compliance of Class B
devices: The equipment described in this manual generates
and may radiate radio-frequency energy. If it is not installed in
accordance with Net2Phone's installation instructions, it may
cause interference with radio and television reception. This
equipment has been tested and found to comply with the limits
for a Class A digital device in accordance with the
specifications in part 15 of the FCC rules. These specifications
are designed to provide reasonable protection against such
interference in a residential installation. However, there is no
guarantee that interference will not occur in a particular
installation.

Modifying the equipment without Net2Phone's written
authorization may result in the equipment no longer complying
with FCC requirements for Class A or Class B digital devices.
In that event, your right to use the equipment may be limited by
FCC regulations, and you may be required to correct any
interference to radio or television communications at your own
expense.

You can determine whether your equipment is causing
interference by turning it off. If the interference stops, the
Net2Phone equipment or one of its peripheral devices probably
caused it. If the equipment causes interference to radio or
television reception, try to correct the interference by using one
or more of the following measures:

· Turn the television or radio antenna until the interference
stops.

· Move the equipment to one side or the other of the television
or radio.

· Move the equipment farther away from the television or radio.

· Plug the equipment into an outlet that is on a different circuit
from the television or radio. (That is, make certain the
equipment and the television or radio are on circuits controlled
by different circuit breakers or fuses.)

Modifications to this product not authorized by Net2Phone
could void the FCC approval and negate your authority to
operate the product.

Notwithstanding any other warranty herein, all document files
and software of these suppliers are provided "as is" with all
faults. Net2Phone and the above-named suppliers disclaim all
warranties, expressed or implied, including, without limitation,
those of merchantability, fitness for a particular purpose and
non-infringement or arising from a course of dealing, usage, or
trade practice.

In no event shall Net2Phone or its suppliers be liable for any
indirect, special, consequential, or incidental damages,
including, without limitation, lost profits or loss or damage to
data arising out of the use or inability to use this manual, even

if Net2Phone or its suppliers have been advised of the
possibility of such damages.

Max 8, Max 8 Plus, net2phone, and the Net2Phone logo are
registered trademarks of Net2Phone, Inc. in the US and certain
other countries. All other trademarks mentioned in this
document are the property of their respective owners.

Max 8 and 8 Plus User Guide

Rev. 1.3.0 February 2003

Copyright © 2002, Net2Phone, Inc. All rights reserved

The use, disclosure, modification, transfer, or transmittal of this
work for any purpose, in any form, or by any means, without
the written permission of Net2Phone, is strictly forbidden.

Printed in Korea

Max 8 and 8 Plus User’s Guide Table of Contents

i

Table of Contents

1. OVERVIEW.................................................1

1.1 SYSTEM FEATURES ........................................1

1.2 ABOUT THIS GUIDE........................................3

1.3 HARDWARE S ETUP ........................................4

1.3.1 Hardware Requirements ..................4

1.3.3 The Hardware Setup Procedure ........5

1.4 INSTALLING THE MAX 8 UNIT ...........................6

1.5 INSTALLING THE MAX 8 PLUS UNIT ...................7

1.5.1 Connecting the Max 8 Plus FXS Ports

to a PBX .........................................9

1.5.2 Connecting the Max 8 Plus FXO Ports

to a PBX ....................................... 10

2. CONNECTING YOUR MAX 8 AND 8 PLUS

TO THE LAN.............................................11

2.1 CONNECTING THE MAX 8 AND 8 PLUS TO A DHCP

LAN.......................................................... 11

2.1.1 Obtaining the Max 8 DHCP IP
Address via a Telephone Keypad ... 12

2.1.2 Connecting to the Max 8 or 8 Plus

through a Serial Cable ...................12

2.2 CONNECTING TO A LAN WITH S TATIC IP

ADDRESSES................................................ 16

2.2.1 Entering static IP address parameters

from a telephone keypad ................16

2.2.2 Entering Static IP Addresses via

HyperTerminal............................... 20

3. LOGGING IN TO THE MAX WEB

MANAGER................................................25

4. USING THE MAX WEB MANAGER.........29

Max 8 and 8 Plus User’s Guide Table of Contents

ii

4.1 PORT CONFIGURATION................................. 29

4.2 NETWORK AND VOICE CONFIGURATION ........... 30

4.2 CONFIGURING FIREWALLS............................. 32

4.3 CONFIGURING ACCOUNTS ............................. 36

4.3.1 Single Account Management .......... 37

4.3.2 Multiple Account Management........ 38

4.3.3 The Login Button........................... 38

4.3.4 Announce Account Balance............ 38

4.3.5 FAX Only ...................................... 39

4.4 INTERACTIVE VOICE RESPONSE (IVR)

CONFIGURATION.......................................... 39

4.4.1 The Remote Access IVR

Configuration Table........................ 39

4.4.2 The Max-to-Max IVR Configuration

Table ............................................ 44

4.5 THE CURRENT ROUTING TABLE..................... 50

4.5.1 Logical Port Numbering.................. 51

4.5.2 Adding an Entry to the Current

Routing Table................................ 52

4.6 SYSTEM INFORMATION AND COMMANDS ..........54

4.7 OTHER WEB MANAGER FUNCTIONS ................ 55

4.7.1 Load Default Config ....................... 55

4.7.2 Show Log Messages...................... 55

4.7.3 Restart System.............................. 56

4.7.4 Upgrading the System Software ......56

5. CONFIGURING VOICE ME SSAGES ......59

5.1 VOICE MESSAGE FILES ................................. 60

5.2 VOICE MESSAGE FILE DOWNLOAD PROCEDURE64

5.2.1 Voice Message File Download

Procedure..................................... 64

5.2.2 Voice Message File Upload Procedure
65

Max 8 and 8 Plus User’s Guide Table of Contents

iii

6. PLACING CALLS......................................67

6.1 THE POUND K EY ..........................................67

6.2 PLACING CALLS TO THE PSTN .......................67

6.2.1 Placing calls to destinations within

North America ............................... 67

6.2.2 Placing international calls............... 67

6.3 MAX-TO-MAX CALLING .................................67

6.3.1 Calling a Max 8 or 8 Plus FXS port

from another Max .......................... 67

6.3.2 Calling a Max 8 Plus’s FXO port from

another Max ..................................68

APPENDICES.......................................................71

APPENDIX A – TROUBLESHOOTING.......................... 71

A.1 Common mechanical installation

problems and corrective actions ......71

A. 2 Common network connection

problems....................................... 72

A. 3 Common configuration problems ....74

A. 4 Problems using the Max 8 or Max 8

Plus .............................................. 75

APPENDIX B – TECHNICAL SUPPORT....................... 77

APPENDIX C – SYSTEM S PECIFICATIONS..................79

APPENDIX D – P HYSICAL AND LOGICAL PORT NUMBER

TABLE........................................................ 85

APPENDIX E – APPROVALS AND LISTINGS................. 87

INDEX 89

Max 8 and 8 Plus User’s Guide Section 1

1

1. Overview

1.1 System Features

Congratulations on your purchase of the Max 8 or
Max 8 Plus!

The Max 8 is a Voice over Internet Protocol device
that allows you to make multiple ingoing/outgoing
calls over the Internet using a single Ethernet LAN
connection. The Max 8 works like a gateway to
convert the analog signal from your telephone to
Voice over Internet Protocol (VoIP ). It then uses
the Local Area Network (LAN)’s broadband
connection to send calls over the Internet via
Net2Phone’s service platform. Since Net2Phone
calls bypass most of the Public Switched
Telephone Network (PSTN), the result is
significant savings on long-distance
communications services.

The Max 8 is a rack-mountable device that
connects directly into the existing LAN through an
RJ-45 port. It supports up to eight analog
telephones, each connected to the unit through an
individual FXS port (analog telephone port), and is
intended for use by mid to large-sized groups.

The Max 8 Plus is a rack-mountable device that
connects directly into an existing LAN through an
RJ-45 port. It contains two removable interfaces
cards, each containing four RJ -11 ports. Interface
cards may contain either four FXS ports or four
FXO ports. Max 8 Plus units are configured to
order, and may have FXS only, FXO only, or both
types of po rts. Cards containing FXS ports are
labeled FSU, while those containing FXO ports are
labeled FOU.

Max 8 and 8 Plus User’s Guide Section 1

2

· FXS (Foreign Exchange Station) interfaces
are used to connect standard analog
devices such as corded and cordless
telephones or fax machines. Optionally, they
may be connected to the analog trunk card
on PBX, APBX, or KPS (Key Phone System)
systems. They are used to place outgoing
calls over the Internet and to receive
incoming calls from other Net2Phone
devices.

· FXO (Foreign Exchange Office) ports
connect to the analog line card on a PBX,
APBX, or KPS (Key Phone System), or to an
analog phone jack, to provide connectivity to
the Max from phones both inside and
outside of the PBX system. In addition to the
FXS functions, FXO ports provide limited
IVR (Interactive Voice Response)
functionality, which includes multiple options
for caller greetings, passwords, and Internet
call forwarding. This allows the Max 8 Plus
to assume many IVR functions when the
PBX does not provide them.

A separate port with its own telep hone line
connection to the PBX, or to an analog telephone,
is required for every concurrent telephone call (or
conversation). For example, if the capability for
five concurrent calls is desired, then the Max must
have at least five ports connected to the PBX or to
analog telephones.

The Max 8 and Max 8 Plus features several
proprietary Quality of Service (QoS)

enhancements, including

1. G.168 echo cancellation

2. Voice activity detection (V AD)

3. Comfort noise generation (CNG)

Max 8 and 8 Plus User’s Guide Section 1

3

4. Dynamic jitter buffer control

1.2 About This Guide

This User’s Guide, as well as the other
instructional literature that accompanies the Max 8
and Max 8 Plus, is intended for people who have a
moderate degree of experience installing
networking equipment such as routers, hubs,
servers, and switches, and are familiar with basic
wiring and cabling practices.

In addition to this User Guide, the Max 8 and Max
8 Plus is shipped with three product manuals:

· A Quick Start Guide that describes hardware
installation, cabling, and configuration for a
basic, uncomplicated installation with FXS
ports only.

· A Hardware Installation Guide that describes
hardware installation, cabling, and safety­related issues.

· A Command Reference Guide for advance
configuration of the Max 8 and Max 8 Plus
through a serial connection.

This guide is organized as follows:

Section 1: Overview
Section 2: Connecting Your Max 8 to the

LAN

Section 3: Logging into the Max 8 and Max 8

Plus Web Configuration Menu
Section 4: Using the Max Web Manager
Section 5: Configuring Voice Messaging
Section 6: Placing Calls

Max 8 and 8 Plus User’s Guide Section 1

4

1.3 Hardware Setup

1.3.1 Hardware Requirements

To use the Max 8 or Max 8 Plus, you will
need

1. A Max 8 or Max 8 Plus unit

2. A corded or cordless analog
telephone and from one to seven
ancillary phones

3. A Local Area Network (LAN) with a
broadband connection which must
not have proxy server caching

4. A PC or Mac workstation with any
recent Web browser, connected to the
LAN (for initial setup and administration)

5. A Net2Phone account number and
PIN

· With FXS ports: a corded or

cordless analog telephone, and
additional analog devices as
desired for each port. The Max 8
has all FXS ports. Optional: a PBX,
APBX, or KPS with an analog
trunk card installed.

· With FXO ports: a PBX, APBX,

or KPS with an analog line card
installed.

· A separate port with its own

telephone line connection to the
PBX, or to an analog telephone, is
required for each concurrent
telephone call (or conversation)
desired. For example, if the
capability for five concurrent calls
is desired, then the Max must
have at least five ports each

Max 8 and 8 Plus User’s Guide Section 1

5

connected to the PBX or to an
analog telephone.

NOTE: On the Max 8 Plus without FXS ports
installed, the LAN settings must be
configured using a PC with a serial cable
connection. For details see Section 2.1.2,

Connecting to the Max 8 Plus Through a
Serial Cable in this Guide.

1.3.3 The Hardware Setup Procedure

1.3.3.1 The Hardware Installation Guide

A Hardware Installation Guide that
describes hardware installation,
cabling, and safety-related issues was
provided along with your Max 8 unit.
Please read that manual in its entirety
before beginning your hardware
installation. Make sure you completely
understand the issues discussed and,
in particular, the safety warnings given.

1.3.3.2 Steps in the Hardware Setup
Procedure

The steps you will follow to set up your
Max 8 and Max 8 Plus are:

1. Install the Max 8 or Max 8 Plus
unit in its location and connect
the cabling.

2. Configure the LAN settings on
the Max 8 or Max 8 Plus so that
it communicates with your LAN.

3. Log in to the Max Web Manager.

4. Finish configuring your FXS
ports via the Web Manager.

Max 8 and 8 Plus User’s Guide Section 1

6

5. Test your installation by making
an Internet telephone call.

1.4 Installing the Max 8 Unit

Install the unit in a well -ventilated area. If it is to be
placed on a surface rather than in a rack, be sure
that all four rubber feet are in place to allow for
proper air circulation. Do not place objects in
excess of 20 pounds on top of the unit.

Please refer to the Max 8 and 8 Plus
Hardware Installation Guide and observe
the safety precautions listed.

To install the Max 8:

1. Connect the analog telephones to the RJ-11
ports.

2. Connect the RJ-45 LAN port to an Ethernet
socket, router, hub, or switch.

3. If your installation includes a PBX, connect it
as illustrated in Figure 1.

4. Plug the Max 8 into your power outlet and
turn the unit on.

Your Max 8 hardware setup is now complete. The
next step is to connect the unit to your LAN so that
you can browse the Max Web Manager.

Max 8 and 8 Plus User’s Guide Section 1

7

1.5 Installing the Max 8 Plus Unit

Install the unit in a well -ventilated area. If it is to be
placed on a surface rather than in a rack, be sure
that all four rubber feet are in place to allow for
proper air circulation. Do not place objects in
excess of 20 pounds on top of the unit.

Please refer to the Max 8 and 8 Plus
Hardware Installation Guide and observe
the safety precautions listed.

1. Connect an analog telephone to any one of
the FXS ports.

NOTE: If no FXS ports are installed on the
Max 8 Plus, initial LAN configuration is done
via a PC connected to the Max through its
serial port, using the HyperTerminal terminal
emulator application (or equivalent), which is

1 2 3
4 5 6
7 8 9
* 8 #

Hub

or

Switch

PBX

Switch

Power

4 3 2 1 Uplink5

Analog

Telephone

Connects to analog

trunk card, COIC

(COIB), or FXO card of

PBX

1 2 3
4 5 6
7 8 9
* 8 #

PBX

Telephone

PSTN

CO Line

CONSOLE LAN 1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8

POWER

OFF

ON

AC 110-240V

FXS Ports

Figure 1 – Max 8 Connections

Max 8 and 8 Plus User’s Guide Section 1

8

included with all Microsoft™ operating
systems. (This is optional when FXS ports
are present.) This procedure is explained in
Section 2.1.2.1, Using HyperTerminal .

2. Connect the RJ-45 LAN port to an Ethernet
socket, router, hub, or switch.

3. Connect your FXS and/or FXO ports to your
PBX as per the illustrations in Figures 2 and

3.

Max 8 and 8 Plus User’s Guide Section 1

9

1.5.1 Connecting the Max 8 Plus FXS Ports to a
PBX

NOTE: FXS ports do not support IVR
functionality.

1 2 3
4 5 6
7 8 9
* 8 #

Hub

or

Switch

PBX

Switch

Power4 3 2 1 Uplink5

Analog

Telephone

Connects to analog

trunk card, COIC

(COIB), or FXO card of

PBX

1 2 3
4 5 6
7 8 9
* 8 #

PBX

Telephone

PSTN

CO Line

LAN CONSOLE POWER

ON

OFF

AC 110-240V

1 2 3 4

1 2 3 4

FSU FOU

1 2 3 4

1 2 3 4

FXS Ports

FXO Ports

COIC/COIB - Central Office interface card or board.
PBX – Private Branch Exchange
PSTN – Public Switched Telephone Network
Trunk or CO line – Line from Central office or switch

Figure 2 – Max 8 Plus FXS Connections

Max 8 and 8 Plus User’s Guide Section 1

10

1.5.2 Connecting the Max 8 Plus FXO Ports to a
PBX

When you have finished connecting the Max 8 Plus FXS
and FXO ports as illustrated above, plug the unit into a
power outlet and turn it on.

Your Max 8 Plus hardware setup is now complete. The
next step is to configure the unit to communicate with
your LAN so that you can browse the Max Web Manager.

Hub

or

Switch

PBX

Switch

Power4 3 2 1 Uplink5

Connects to analog line

card, SLIC (SLIB or SLT)

card, FXS card, or station

card of PBX

1 2 3
4 5 6
7 8 9
* 8 #

PBX

Telephone

PSTN

CO Line

LAN CONSOLE POWER

ON

OFF

AC 110-240V

1 2 3 4

1 2 3 4

FSU FOU

1 2 3 4

1 2 3 4

FXS Ports

FXO Ports

PBX – Private Branch Exchange
PSTN – Public Switch Telephone Network
SLIC/SLIB – Subscriber Line Interface Card or Board
SLT – Single Line Terminal (or Telephone)
Trunk or CO Line - Line from Central office or switch

Figure 3 – Max 8 Plus FXO Connections

Max 8 and 8 Plus User’s Guide Section 2

11

2. Connecting the Max 8 or Max 8 Plus to a
LAN

Whether your LAN uses DHCP or static addresses, you
can set the Max 8 or Max 8 Plus LAN configuration in
either of two ways:

1. Via a touch-tone keypad (to use this method for
the Max 8 Plus, there must be an FXS card
installed), or

2. Through the unit’s console (serial) port

This section will explain how to set the LAN configuration
using either method.

2.1 Connecting the Max 8 and 8 Plus to a
DHCP LAN

Section 2.1 explains how to connect your Web
browser to the Max 8 or Max 8 Plus if your LAN uses
DHCP addressing. If your LAN uses static IP
addresses, skip to Section 2.2, Connecting to a
LAN with Static IP Addresses, below.

The Max 8 or Max 8 Plus default configuration is for
DHCP (Dynamic Host Configuration Protocol).
Therefore, if your LAN is using DHCP , the Max 8 or
8 Plus IP address parameters were configured
automatically when you connected it to the LAN. In
this case, you only need to know the IP address that
was assigned to the unit by the LAN before you can
browse the Max Web Manager, Max’s Web-based
configuration system. If your LAN is using DHCP,
configuring the Max 8 or 8 Plus will entail the
following steps:

1. Obtain the Max 8 or 8 Plus current IP address.

2. Log in to the Max Web Manager.

3. Set the required configuration parameters in
the Max Web Manager.

Max 8 and 8 Plus User’s Guide Section 2

12

2.1.1 Obtaining the Max 8 or Max 8 Plus
DHCP IP Address via a Telephone
Keypad

For many users, the handiest way to query
the Max 8’s or Max 8 Plus’s current IP
address will be from a telephone keypad. To
use this procedure, you will need a standard
analog corded or cordless touch-tone
telephone.

NOTE: To use this method for the Max 8
Plus, there must be an FXS card installed.

1. Connect your telephone to any FXS
(RJ-11) port on the Max 8.

2 Pick up the telephone handset and dial

***1 (***1 on the keypad). The voice

prompt responds, “Your IP address is…”
and the IP address is announced.

3. Write down the address and hang up
the telephone. If you need to hear the
address again, hang up the telephone,
then repeat step 2.

You are now ready to finish setting up the
Max 8 using the Max Web Manager.

Proceed to Section 3, Logging in to the

Max Web Manager.

2.1.2 Connecting to the Max 8 or 8 Plus through
a Serial Cable

Although the serial connection allows you to
set many of the Max 8 or Max 8 Plus’s
parameters, this section will only explain how
to connect to the Max and obtain its DHCP IP
address. The remaining configuration tasks can

Max 8 and 8 Plus User’s Guide Section 2

13

then be completed more easily via the Max
Web Manager.

2.1.2.1 Using HyperTerminal

For this procedure you will need a
standard serial cable (D-sub 9-pin,
male-to-female, straight-through
connection) as shown in Figure 4, and a
PC or Mac running the HyperTerminal
terminal-emulator program (or an
equivalent), which is included in
Microsoft operating systems. It is usually
found in the Programs menu, under
Accessories.

Figure 4 – Max 8 and 8 Plus Serial Connection

NOTE: If your Max 8 Plus does not have any
FXS ports installed, its LAN settings can
only be configured using this method.

1. With the power to the Max 8 or
Max 8 Plus turned OFF, connect
the cable from the unit’s serial or
console port to one of the PC’s
serial ports. Note which of the
PC’s serial ports you are using.

2. Launch HyperTerminal and set up
a new connection.

3. In the dialog box, specify the
appropriate serial port, and set the
serial communication parameters
as follows:

Max 8 and 8 Plus User’s Guide Section 2

14

Baud rate 19200
Parity None
Character size 8
Stop Bit 1
Flow Control None

4. Turn on power to the Max 8 or 8
Plus, then press the Enter key on
your PC.

The boot messages are displayed,
followed by the command prompt
MAX:>.

NOTE: n2p is the default system name with
which the unit is shipped. You can replace
this name with a name that you select, such
as “MY_Max:>”. To change the system
name, see Section 4.5, System Information
and Commands, or Section 2.5 in the Max
8 or 8 Plus Command Reference Guide.

5. Press the Enter key.
The Login: prompt is displayed.

6. Three default user IDs are
provided:

?? root
?? manager
?? sysadm

7. Type one of these user IDs at the
Login: prompt, followed by the
Enter key. For example, type

root, followed by the Enter key.
The Password:: prompt appears.

8. At the Password: prompt, type
the default password, MAX,

followed by the Enter key.
The command line prompt MAX:>

Max 8 and 8 Plus User’s Guide Section 2

15

appears. You are now logged in.

NOTE:

· The Max 8 and Max 8 Plus allow only
three management user names. You
can change any user’s password, but
you cannot delete or create additional
users.

· User names and passwords are
CASE SENSITIVE.

2.1.2.2 Obtaining the Max’s DHCP IP
Address via HyperTerminal

If your LAN uses static addresses,
refer to Section 2.3, Entering Static

IP Addresses via HyperTerminal .

1. Make a serial connection from
your computer to the Max 8
(refer to Section 2.1.1, above.)

2. After logging in to the Max 8,
type /config/ip at the

command prompt.

The active directory changes to
/config/ip and the prompt
becomes MAX:/config/ip>.

3. Type show, followed by the

Enter key.
The current IP parameters are
listed on the screen.

4. Scroll up with the arrow key, if
necessary, to see the parameter
listing.

You are now ready to finish
setting up the Max 8 or Max 8
Plus using the Max Web
Manager. Proceed to Section 3,

Max 8 and 8 Plus User’s Guide Section 2

16

Logging in to the Max Web
Manager.

2.2 Connecting to a LAN with Static IP
Addresses

This section explains how to connect your Web
browser to the Max 8 or Max 8 Plus if your LAN
uses static IP addresses, using either a telephone
keypad or serial connection. The process will
entail the following steps:

1. Disable DHCP in the Max 8 or Max 8 Plus.

2. Enter a static IP address.

3. Enter a net mask address.

4. Reset the Max 8 or Max 8 Plus.

5. Log in to the Max Web Manager.

6. Set the required configuration parameters in
the Max Web Manager.

2.2.1 Entering Static IP Address Parameters
from a Telephone Keypad

If your LAN uses static IP addresses, the most
practical way to set up the Max 8 or Max 8 Plus
is to enter an IP address and a net mask
address from a telephone keypad. You can
then finish setting up the unit while browsing
the Max Web Manager.

2.2.1.1 Disabling DHCP on the Max 8 or Max 8 Plus
from a Telephone Keypad

Since the Max 8 is shipped with DHCP enabled,
you need to disable DHCP to use static IP

Max 8 and 8 Plus User’s Guide Section 2

17

addresses. To disable DHCP, proceed as
follows:

1. Connect an analog telephone to any RJ­11 port on the Max 8 or Max 8 Plus .

NOTE: To use this method for the Max 8
Plus, there must be an FXS card installed.

2. Lift the handset and dial ***5 (the disabl e
DHCP parameter code).

The voice prompt announces, “DHCP is
disabled now. Please press pound”.

3. Press the pound key (#) (Important!).

4. Hang up the telephone.
DHCP is now disabled.

2.2.1.2 Entering an IP address from a Telephone
Keypad

Ask your LAN administrator for the IP address
that will be assigned, the LAN’s net mask
address, domain name, and any other IP
parameters that can be provided.

To enter the IP address:

1. Lift the telephone handset and dial ***2

(the IP address parameter code).

The voice prompt responds, “Please enter
your IP address.”

2. Dial the numbers for the IP address you
wish to enter on the telephone keypad.
Use the star key (*) to replace the periods
in the address and end with the pound key
(#).

Max 8 and 8 Plus User’s Guide Section 2

18

For example, if you want to enter the IP
address “192.168.172.19”, you would
enter 192*168*172*19# from your
telephone keypad.

The voice prompt responds, “Your
address is…” and repeats the address you
entered.

3. If the new address is correct, simply hang
up the telephone. If the new address is
incorrect, hang up the telephone and
repeat from step 1, above.

4. Reset the Max 8 or Max 8 Plus to activate
the changes. To do this, power-off the unit,
wait 10 seconds , and turn it on again.

DHCP is now disabled.

You are now ready to finish setting up the Max 8
using the Max Web Manager. Proceed to
Section 3, Logging In to the Max Web Manager.

2.2.1.3 Entering a Netmask Address from a

Telephone Keypad
To enter a netmask address:

1. Lift the handset and dial ***3

(the netmask parameter code).

The voice prompt responds,
“Please enter your netmask.”

2. Dial the numbers for the
netmask address you wish to
enter on the telephone keypad.
Use the star key (*) to replace
the periods in the address and
end with the pound key (#).

The voice prompt responds,
“Your netmask is…” and repeats
the address you entered.

Max 8 and 8 Plus User’s Guide Section 2

19

3. If the new address is correct,
simply hang up the telephone. If
the new address is incorrect,
hang up the telephone and
repeat from step 1, above.

4. Reset the Max 8 to activate the
changes. To do this, power-off
the unit, wait 10 seconds , and
turn it on again.

The new net mask address is
now in effect.

If you are using static IP addresses,
you are now ready to finish setting
up the Max 8 using the Max Web
Manager. Proceed to Section 3,
Logging in to the Max Web Manager.

2.2.1.4 Re-enabling DHCP from a telephone keypad

If you need to re -enable DHCP in the Max 8,
proceed as follows:

1. Lift the handset and dial ***4 (the enable

DHCP parameter code).

The voice prompt announces, “DHCP is
enabled now. Please press pound.”

2. Press the pound key (#).

3. Reset the Max 8 as directed in Step 4 in
Section 2.2.1.2, above.

DHCP is now enabled.

Max 8 and 8 Plus User’s Guide Section 2

20

The telephone keypad configuration parameter

codes are as follows:
Read IP address ***1 DHCP disable ***5
Assign static IP address ***2 DHCP enable ***4
Assign netmask ***3

2.2.2 Entering Static IP Addresses via
HyperTerminal

Although many of the Max 8 and Max 8
Plus’s IP parameters can be set manually
through the serial connection, if desired, this
section will only show you how to set the IP
address and netmask parameters. The
procedure is as follows.

2.2.2.1 Turning DHCP On (or Off) from
HyperTerminal

The Max’s default DHCP setting is
DHCP enabled. Before you can enter
a static IP address, you must first
disable DHCP (the same procedure is
used to re -enable it, if necessary).

1. Follow the procedures in
Section 2.1.2.1 above, Using
HyperTerminal, to start your
HyperTerminal connection.

2. After logging in:

a. From the root directory, type

NETUTIL followed by the
Enter key to move to the
network utility directory.

b. From the n2p:/netutil>

prompt, type dhcpd

Max 8 and 8 Plus User’s Guide Section 2

21

disable and then press
the Enter key .

2.2.2.2 Entering an IP Address

In step 3 of Section 2.1.2.2,

Obtaining the Max’s DHCP IP
Address via HyperTerminal, the

menu illustrated in Figure 5 appears:

Figure 5 – Turning DHCP On (or Off) from HyperTerminal

To connect to the Max Web Manager, you
will need to enter at least an IP address
and netmask.

To enter the Max’s IP parameters:

1. At the Enter <parameter>:
prompt, enter 1 to change the IP

Address.

The Enter IP Address
prompt appears .

2. At the Enter IP Address:
prompt, enter the IP address

you wish to assign, followed by
the Enter key .

The Max confirms your entry.
The confirm ation scrolls by
quickly, so you need to scroll up
to see it.

Max 8 and 8 Plus User’s Guide Section 2

22

Figure 6 – LAN Parameters in HyperTerminal

3. At the Enter <parameter>:
prompt, enter 2 to change the
Netmask.

4. When you finish making
changes, reset the Max 8 or
Max 8 Plus to activate the
changes. You may either:
?? type /system/reset at

the command line, or

?? power-off the unit, wait 10

seconds, and turn it on
again.

5. (Optional) Ping the Max from a
PC, as illustrated in Figure 7
below, using the new IP address,
to confirm that the correct
parameters have been entered
and stored successfully.

Max 8 and 8 Plus User’s Guide Section 2

23

Figure 7 – Pinging the Max

The new IP address and netmask are
now in effect. If you are using static IP
addresses, you are now ready to
finish setting up the Max 8 or Max 8
Plus using the Max Web Manager.
Proceed to Section 3, Logging In to
the Max Web Manager.

Max 8 and 8 Plus User’s Guide Section 2

24

Max 8 and 8 Plus User’s Guide Section 3

25

3. Logging in to the Max Web Manager

Before you can log in to the Max Web Manager, you
need to know its current IP address. Refer to the
procedures in Section 2 to obtain its IP address via a
telephone keypad or serial connection.

REMINDER:

1. If you want to query the unit from a
telephone keypad, see section 2.1.1,

Obtaining the Max 8 DHCP IP
Address via a Telephone Keypad.

2. If you want to query the unit through a
serial cable, see Section 2.1.2,

Connecting to the Max 8 or 8 Plus
through a Serial Cable.

Once you know the Max 8’s IP address, you are ready to
log in to the unit through a Web browser as follows:

1. Open a new browser window and enter the Max 8
or Max 8 Plus’s IP address in the address box.

The Max Web Manager Door page appears.

Figure 8 – Max Web Manager Door Page

Max 8 and 8 Plus User’s Guide Section 3

26

2. When the Introduction page is displayed, click the
“enter - Open the door” area.

The Network Password dialog box appears.

3. Enter your user name and password, and click OK.

You are now logged in. The Max Web Manager
Site Map page is displayed.

NOTE: The default user name is root and the
default password is n2p.

Figure 9 – Network Password Dialog Box

Max 8 and 8 Plus User’s Guide Section 3

27

Figure 10 – Max Web Manager Site Map Page

Max 8 and 8 Plus User’s Guide Section 3

28

Max 8 and 8 Plus User’s Guide Section 4

29

4. Using the Max Web Man ager

Each of the various configuration pages is accessed by
clicking its link on the Site Map. For example, click the
Port Config link to access the Port Configuration page,

illustrated below.

4.1 Port Configuration

Figure 11 – Port Configuration Table

The Port Configuration page’s Address Table
Configuration sheet shows the Max 8 or Max 8 Plus’s
current hardware and port configurations. The Interface
Type, Physical and Logical Port Numbers, and their
Local Addresses are listed.

The Interface Type column does not pertain to the Max 8,
since its ports are all FXS type ports.

The Local Address serves only as the source text for
identification in the System Log Messages (see Section

Max 8 and 8 Plus User’s Guide Section 4

30

4.7, Current System Log Messages). The user can
modify the local addresses.

Logical Port Numbers are used in configuring the
Current Routing Table. For more information, see
Section 4.3, Configuring Accounts).

4.2 Network and Voice Configuration

Figure 12 – Network and Voice Configuration Tables

To modify the parameters on the Network and
Voice Configuration page, simply enter the desired
values into the respective boxes.

The IP Configuration table displays all the Max 8
and Max 8 Plus’s IP-related parameters .

The Voice Configuration table displays the Jitter
Buffer Bounds , which are used to control the
Quality of Service (QoS). The upper and lower
bounds can be changed; larger bounds produce
less packet loss, while smaller bounds produce

Figure 11 – Network and Voice Configuration Tables

Max 8 and 8 Plus User’s Guide Section 4

31

more packet loss. However, packet delay
increases with the bounds size. The default values
in this table should not normally be changed.

DHCP users: If your LAN is using DHCP
addresses, you do not have to configure this page.
You may proceed directly to Section 4.3,
Configuring Accounts, below.

Static address users: Your IP address and
netmask are already present in the IP Configuration
table (you entered them previously). Now you need
to enter the additional IP parameter in formation you
obtained from your LAN administrator:

?? Default Gateway
?? DNS Server IP (Primary)
?? DNS Server IP (Secondary)
?? Domain Name (if applicable)

NOTE: If a default gateway address or a DNS
server address is not used, the value 0.0.0.0 must
be entered into their respective boxes. If the boxes
are left blank, the modified configuration settings
will not be saved.

The Network Configuration table displays the
doorman IP addresses and ports, and the
TCP/UDP start ports.

The Port Numbers parameters must be changed
to permit access when a LAN’s firewall permits
only pre -assigned TCP/UDP port numbers to be
used.

Max 8 and 8 Plus User’s Guide Section 4

32

REMINDER:

Configuration changes you make in the
Max 8 or Max 8 Plus are not applied
until you reset the unit. To do this, you
may either:

?? go to the Restart System page

(Section 4.7.3, Restart System ,
below) and click Restart,

?? type /system/reset at the

command prompt

?? power-off the unit, wait 10 seconds ,

and turn it on again.

4.2 Configuring Firewalls

If your connection to the Internet utilizes a firewall,
several ports will have to be opened to allow your
Max 8/16 or T1/E1 to make and receive calls to
other Net2Phone devices.

UDP Port 6801 must be opened. The following
port types/ranges must also be opened (the
numbers displayed are the default start points for
each):

1. UDP Port (OPAL) 7000

2. TCP Port 4000

3. UDP Port 21000

The table below explains the procedure for
opening firewall ports for your Max 8/16 or T1/E1.
This example illustrates the UDP Port (OPAL)
assignments (with a default start point of 7000) for
an 8-port Max 8/16 or T1/E1.

Max 8 and 8 Plus User’s Guide Section 4

33

Max Port # Firewall

Port Type

Firewall Port

Numbers

1 UDP Port (OPAL) 7000 - 7001
2 UDP Port (OPAL) 7002 - 7003
3 UDP Port (OPAL) 7004 - 7005
4 UDP Port (OPAL) 7006 - 7007
5 UDP Port (OPAL) 7008 - 7009
6 UDP Port (OPAL) 7010 - 7011
7 UDP Port (OPAL) 7012 - 7013
8 UDP Port (OPAL) 7014 - 7015

In this example, the range to be opened is 7000 to

7015. The range is determined by the following
formula:

Max Default Start Port + (# of Max Ports * 2) – 1

or in this example:

7000 + (8*2) – 1 = 7015

The table shows the firewall port assignments
based on the default start port. If the Max
gateway default start ports noted above are in
conflict with your corporate firewall settings, you
may assign port numbers in the range of 4000 to
65000 by applying the same principle illustrated in
the table.

The TCP Port and UDP Port start parameters in
the Network Configuration table must match the
open firewall ports.

Max 8 and 8 Plus User’s Guide Section 4

34

NOTE: If you have more than one Max behind the same

firewall, you must repeat the process for each unit,
opening a different UDP PORT and TCP PORT for each.

NOTE: The Max 8/16 and T1/E1 gateway will not work
behind a proxy server.

In Max -to-Max calling (when you call a Max unit
from another Max), if either Max is connected to a
LAN that employs a firewall, you will need to
configure settings on both the Max and the firewall
before Max -to-Max calls can be placed. This
section will explain how to make the necessary
adjustments.

1. On the Firewall:
a. Open UDP PORT 6801.

b. Open an additional UDP PORT in the

range of 21000-65535.

c. Open a TCP PORT in the range of 4000

– 4015 for 8 ports and 4000 – 4031 for
16 ports. This must not be the same
number port you opened in the previous
step.
(The maximum number in the range is
determined by the following formula:
Maximum = 4000 + (number of ports *

2) – 1.)

2. In the Network Configuration Table on Max’s
Network and Voice Configuration page:

After opening the appropriate UDP PORT
and TCP PORT on the firewall, you must
specify these open ports on the Max
device(s):

a. Change the TCP Start Port to the port

you opened in step 1-c above. For
example, if you opened TCP PORT

Max 8 and 8 Plus User’s Guide Section 4

35

21057 in step 1-c, enter 21057 for the
TCP Start Port as shown in Figure 13 –

Network Configuration Table, below,
illustrating the Network Configuration
Table on the Network and Voice
Configuration page.

b. Change the UDP Start Port to the port

you opened in step 1-b above. For
example, if you opened UDP PORT
21000 in step 1-b, enter 21000 for the

UDP Start Port as illustrated in Figure
13 – Network Configuration Table,
below.

Figure 13 – Network Configuration Table

3. Save your settings and restart the Max 8/16
or T1/E1:

After you have made the desired changes,
click the Save button at the bottom of the
page to save the new settings, then restart
the unit.

The new settings should now be in effect.

NOTE: Some firewalls require the opened port to be
forwarded to the Max 8/16 or T1/E1’s IP address.
Consult your LAN administrator to determine if this is the
case with your firewall.

Max 8 and 8 Plus User’s Guide Section 4

36

NOTE: Some firewalls require the opened

port to be forwarded to the Max’s IP address.
Consult your LAN administrator to determine
if this is the case with your firewall.

4.3 Configuring Accounts

Click the Account Config link to access the
Account Information page, illustrated below.

The Max 8 and Max 8 Plus allows accounts to be
managed in either of two ways:

1. Single Account Management - All of the
ports on the Max 8 and Max 8 Plus can
operate from a single account number and
PIN, or

2. Multiple Account Management - You can
use a different account and PIN for each
port.

Figure 14 – Account Configuration Table

Max 8 and 8 Plus User’s Guide Section 4

37

4.3.1 Single Account Management

For single account management:

1. In the box for Port #1 in the Account
column, enter a Net2Phone account
number.

2. In the PIN field, enter the Personal
Identification Number for that account.

3. Check the Use account for all ports
checkbox.

4. If you wish to be able to receive
incoming Max -to-Max calls on a given
port, select the Y radio button in its
Login column.

5. After the desired changes have been
entered, click the Save button at the
bottom of the page to save them.

6. Click the Restart System link on the
Site Map page to reboot the system.

NOTES:

1. To receive Max -to-Max calls when multiple
ports are sharing a single account, only one
of the ports sharing the account may have
the Y selected.

2. Only one call at a time can be made using
any given account number. If a Net2Phone
account number is entered for an FXO port
in the Account Configuration Table, the
account entered acts as a default account
for the port. Charges incurred by callers
through that port automatically accrue to
this account.

3. Whenever a selection in the Login column is
modified, the Max must be restarted before
the change will take effect.

Max 8 and 8 Plus User’s Guide Section 4

38

4.3.2 Multiple Account Management

For multiple account management:

1. For each port that is connected to a
telephone or PBX/KPS, enter the
account number and PIN you intend to
use with that port.

2. Make sure that Use account for all
ports is NOT checked.

4. After the desired changes have been
entered, click the Save button to save
them.

5. Click the Restart System link on the
Site Map page to reboot the system.

4.3.3 The Login Button

The Yes radio buttons in the Login column
(Figure 14, above) are used to enable a port
to receive incoming Max -to-Max calls. This
topic is discussed in Section

4.4.2.1,Configuring Max-to-Max Calling.

4.3.4 Announce Account Balance

You can choose to hear your account
information when you are placing a call
(except Max -to-Max calling).

There are three options for announcing the
user account balance: off, dollar, minutes.

To announce the funds (dollars)
remaining in an account:

Max 8 and 8 Plus User’s Guide Section 4

39

1. Select the dollar radio button under
the Announce Account Balance
heading.

2. Click the Save Changes button.

4.3.5 FAX Only

You can set the fax mode for each port to either
enable or disable. If you want to use a fax
machine, select the Y radio button for the
desired port .

4.4 Interactive Voice Response (IVR)
Configuration

REMINDER: A separate port with its own

telephone line connection to the PBX or to an
analog telephone is required for each
concurrent telephone call (or conversation)
desired. For example, if the capability for five
concurrent calls is desired, then the Max
must have at least five ports each connected
to the PBX or to an analog telephone.

4.4.1 The Remote Access IVR Configuration

Table

To go to the Remote IVR Access Configuration
Table, click the Remote IVR Config link on the
Site Map page.

Max 8 and 8 Plus User’s Guide Section 4

40

Figure 15 – Remote Access IVR Configuration Table

The Remote Access IVR function permits
system managers to select the announcement
that will greet callers on an FXO port; in addition,
the system managers can designate the security,
call forwarding, or other options that may be
applied to the port.

To configure the Remote Access IVR
Configuration Table:

1. Make sure the FXO port you are
configuring is connected to the analog
line card of a PBX unit.

2. Be certain that a PBX or PSTN
telephone number has been assigned to
the port.

3. Select one of the following six modes for
the port (only one mode at a time may be
selected):

?? IVR Off – When IVR Off is selected

for a port, callers to the port get an
immediate VoIP dial tone and can
make VoIP calls without restriction.

Max 8 and 8 Plus User’s Guide Section 4

41

?? Play Welcome Only – When this

option is selected, callers to the port
hear a welcome message,
“Welcome to Net2Phone. Please
enter the number you wish to call.”
Callers can then make VoIP calls
without restriction.

?? Request Password Only – This

option prevents unauthorized
access to the FXO port on which it
is set. Callers are asked to enter a
password throu gh the telephone
keypad before access to VoIP
calling is permitted. Callers can then
make VoIP calls without restriction.
To configure this option, you must
create a password (in the port’s
Password column) which may
consist of up to 5 (numeric only)
characters.

?? Request Account and PIN – This

feature requires the caller to enter a
Net2Phone account number and
PIN before VoIP calling is enabled.
If the caller then incurs charges
while using the Max, they will accrue
to the caller’s account. (See
Important note below.)

?? Request Password Account and

PIN – This option combines the two
functions described above.

?? Use Forwarding Number – Select

this IVR option for a port if you wish
to have incoming calls to that port
forwarded to a specified number
automatically, without notice to the
caller. Any PSTN telephone
number, or a Net2Phone account

Max 8 and 8 Plus User’s Guide Section 4

42

number preceded by *72, may be
entered in the Forwarding Number
column. If a PSTN number is
entered, it must include any required
preliminary digits, such as a 1 for
long distance calling.

IMPORTANT: If a Net2Phone account
number is entered for an FXO port in the
Account Configuration Table (see Section

4.3, Configuring Accounts) the account
entered acts as a default account for the
port. Charges incurred by callers through
that port automatically accrue to this
account.

If Request Account and PIN or Request
Password Account and PIN is then selected,
and a caller enters an incorrect or invalid
account number, the port will substitute this
“default” account number for the invalid one and

the call will proceed using the default
account.

Unless this arrangement suits your needs, you
must clear any account number that may have
been entered for an FXO port in the Account
Configuration Table when Request Account

and PIN or Request Password Account and
PIN are selected.

Max 8 and 8 Plus User’s Guide Section 4

43

Figure 16 illustrates the call-flow of a telephone call
placed through a Max 8 Plus’s FXO port. In this
scenario, four FXO ports are connected to the PBX
in a hunt group set up at extension 4000.

New York City

LAN

London

LAN

1 2 3
4 5 6
7 8 9
* 8 #

PBX

Extension

PBX

Switch

MAX 8 Plus

PBX

Switch

PSTN

Analog Line

Card

1.

Caller dials 5722, which is

pre-set on PBX to dial

*721234123412#, account no.

of London MAX's FXO port.

2.

PBX sends call

to NYC MAX's
FXO port, which
is set to IVR Off.

3.

NYC MAX

sends call via

the N2P

Network and

the Internet.

4.

London MAX

receives call

from NYC via

the Internet.

5.

London MAX sends

call to FXO port

with account no.

1234123412.

6.

FXO port with account no. 1234123412

responds with MAX-to-MAX IVR prompt

(depending on options selected): "Please

enter your password."

(Caller enters a password.)

IVR continues: "Please enter the number

you wish to call."

(C aller enters a local London telephone

number, including London PBX's access

code for an outside line, such as "9";

for example, 9 123 4567.)

7.

London PBX
sends call to

local PSTN.

1 2 3
4 5 6
7 8 9
* 8 #

PSTN

Telephone

8.

Telephone

connected to

line 123 4567

rings.

Internet

Net2Phone

Network

MAX 8 Plus

Figure 16 – Phone Call Flow for Max 8 Plus FXO Port

Max 8 and 8 Plus User’s Guide Section 4

44

4.4.2 The Max-to-Max IVR Configuration Table

If your unit does not have FXO ports or will not
be receiving any Max -to-Max calls, this section
is not applicable.

Click the Max-to-Max IVR Config link on the
Site Map page to go to the Max -to-Max IVR
Configuration Table, illustrated below.

Figure 17 – Max -to-Max IVR Configuration

NOTE:

?? If the LAN to which either Max is

connected employs a firewall, you need
to configure settings on both the Max
unit and the firewall before you can
place Max -to-Max calls.

?? For information about configuring a

firewall, refer to Section 4.2,
Configuring Firewalls. In Max -to-Max
calling, the receiving port’s Account
Information table settings must be
configured to permit it to receive calls.
For details, refer to Section 4.4.2.2,
Receiving Max-to-Max Calls.

Max 8 and 8 Plus User’s Guide Section 4

45

4.4.2.1 Configuring Max-to-Max Calling

Callers may access a port on a
remote Max 8 or Max 8 Plus from
another Max device (Max -to-Max) by
dialing *72 followed by the receiving
port’s virtual number, which is the first
ten digits of its account number.

If the receiving port is an FXS port, the
telephone connected to the port will ring.

If the receiving port is an FXO port, it
permits callers to use its PBX as
though they were on a local PBX
telephone extension, subject to the
options set by the receiving unit’s
system manager in its Max -to-Max
IVR Configuration Table. Callers must
use the remote PBX’s dialing plan. For
example, if PBX users at the remote
site dial 9 for an outside line, the
callers must also do so.

The Max -to-Max IVR Configuration
Table allows the system manager to
configure the way a Max 8 or Max 8
Plus’s FXO ports will respond to VoIP
calls it receives from other Max units.

In the Max -to-Max IVR Configuration
Table:

1. Make sure the FXO port you are
configuring is connected to the
analog line card on the PBX unit.

2. Select one of the following five
modes: (only one mode at a
time may be selected)

Max 8 and 8 Plus User’s Guide Section 4

46

?? IVR Off – When IVR Off is

selected for a port, callers to
the port get an immediate
PBX dial tone and can use
the PBX’s facilities without
restriction.

?? Play Welcome Only –

When this option is selected,
callers to the port hear a
welcome message,
“Welcome to Net2Phone.
Please enter the number
you wish to call.” It then
permits them to use the
PBX as if they were on one
of its local telephones.
Callers must use the remote
PBX’s dialing plan. For
example, if a PSTN number
is entered, it must include
any required preliminary
digits, such as 9, to get an
outside line.

?? Password Request Only –

This option prevents
unauthorized access to the
FXO port on which it is set.
Callers are asked to enter a
password through the
telephone keypad before
access to the PBX is
permitted. To configure this
option, you must create a
password (in the Password
column), which may consist
of up to 5 (numeric only)
characters.

Max 8 and 8 Plus User’s Guide Section 4

47

?? Welcome and Password –

This option combines the
two functions described
above.

?? Use Forwarding Number –

Select this IVR option for a
port if you wish to have
incoming calls to that port
forwarded to a specified
number automatically,
without notice to the caller.
Any PSTN telephone
number, or a Net2Phone
virtual number (*72 plus the
first ten digits of a
Net2Phone account
number), may be entered in
the Forwarding Number
column. If a PSTN number
is entered, it must be
entered us ing the PBX’s
dialing plan. For example, if
PBX users dial 9 for an
outside line, the PSTN
telephone number must be
preceded by a 9.

4.4.2.2 Receiving Max-to-Max Calls

For the Max 8 or Max 8 Plus to be
able to receive Max -to-Max calls, the
Account Information Page (Section

4.3, Figure 14 – Account
Configuration Table) must be
configured.

To designate a port to receive
incoming Max -to-Max calls, select the
Y radio button in its Login column.

Max 8 and 8 Plus User’s Guide Section 4

48

NOTE: Only one of the ports sharing a single

account may have the Y in its Login column
selected, designating it to receive calls.

The same account may be entered in
all the ports. Each port can place
outgoing calls using the single
account, which may be acceptable
when account usage is not tracked.
But note that only one port has been
designated to receive incoming calls.

?? Only one call at a time can be

made using any given account
number.

?? Whenever settings on this page

are changed, the Max must be
rebooted before the change will
take effect.

?? See your reseller for Max -to-Max

calling rates.

Figure 18 on the following page
represents the call-flow in one type of
Max-to-Max telephone call. Other
calling configurations are also
possible.

See your reseller for Max-to-Max
calling rates.

Max 8 and 8 Plus User’s Guide Section 4

49

New York City

LAN

London

LAN

1 2 3
4 5 6
7 8 9
* 8 #

PBX

Extension

PBX

Switch

MAX 4/8

PBX

Switch

MAX 4/8

PSTN

Analog Line

Card

1.

Caller dials 5722, which is

pre-set on PBX to dial

*721234123412#, account no.

of London MAX's FXO port.

2.

PBX sends call

to NYC MAX's

FXO port, which

is set to IVR Off.

3.

NYC MAX

sends call via

the N2P
Network and
the Internet.

4.

London MAX

receives call

from NYC via

the Internet.

5.

London MAX sends

call to FXO port
with account no.

1234123412.

6.

FXO port with account no. 1234123412

responds with MAX-to-MAX IVR prompt

(depending on options selected): "Please

enter your password."

(Caller enters a password.)

IVR continues: "Please enter the number

you wish to call."

(Caller enters a local London telephone

number, including London PBX's access

code for an outside line, such as "9";

for example, 9 123 4567.)

7.

London PBX
sends call to

local PSTN.

1 2 3
4 5 6
7 8 9
* 8 #

PSTN

Telephone

8.

Telephone

connected to

line 123 4567

rings.

Internet

Net2Phone

Network

Figure 18 – Max -to-Max Call Flow

Max 8 and 8 Plus User’s Guide Section 4

50

4.5 The Current Routing Table

Click the Routing Table Config link to access the
Current Routing Table page, illustrated below.

The Routing Table is used to set up routing
between two or more telephone extensions
connected to a single Max’s FXS ports. An entry
must be added to the Current Routing Table for
each extension that must be able to receive calls
from other ex tensions connected to the unit
through an FXS port, and only FXS ports can be
configured for this function.

If a customized numbering scheme is desired,
entries for each number can be added to the table.

The Current Routing Table displays the following
fields for each entry:

?? an index number (Index)
?? the interface type (I/F)
?? the logical port numbers (Port )

Figure 19 – Current Routing Table

Max 8 and 8 Plus User’s Guide Section 4

51

?? the phone number to be routed (Number)
?? the truncation length (TRNC)*
?? the prefix number (P re)*
?? the postfix number (P ost)*
?? validity of the table entry *

* The items marked with an asterisk are
intended for special circumstances . The
items should be left unchanged in typical
applications.

4.5.1 Logical Port Numbering

The difference between physical and logical
port numbering is that, in logical port
numbering, the FXS and FXO ports are
counted separately, and the count starts
from zero instead of one. So the first FXS
port will be FXS 0, and the first FXO port will
be called FXO 0.

??If you have all FXS or all FXO ports:

Take the number of the port as it
appears in the Account Setup page of
the Max Web Manager, and subtract
one (since we count from 0 instead of 1).
For example, if you had all FXS ports,
the logical port number for physical port
11 would be FXS 10 (11 – 1 = 10).

??If you have both FXO and FXS ports

(Max 8 Plus only): Note which ports are

FXS and which are FXO. Write down
the physical port numbers in the table in
Appendix D.

From left to right, count the FXS ports
starting from 0, and then count the
FXO ports starting from 0. As you
count, write down each port’s logical
number next to its physical number.

Max 8 and 8 Plus User’s Guide Section 4

52

A Physical and Logical Port Number Table,
Appendix D in this Guide, has been provided
for you to write down the positions of your
FXS and FXO ports so that they are
available for future reference.

4.5.2 Adding an Entry to the Current Routing
Table

To add an entry to the Current Routing
Table:

1. Select FXS for the interface type.

Interface type Description

FXS Interface for analog telephone
VoIP Interface for IP network

2. Enter the logical number of the port ,

referring to the table you prepared in
Appendix D.

3. Enter the telephone or extension

numbers that are to be directed to the

1 2 3 4

1 2 3 4

FSU FOU

1 2 3 4

1 2 3 4

Port1Port

2

Port

4

Port

3

Port5Port6Port7Port

8

Figure 20 – Logical Port Numbering

Max 8 and 8 Plus User’s Guide Section 4

53

port using the characters in the following
table:

Character Description

0, 1, 2, 3, 4, 5,
6, 7, 8, 9, *

The characters that can input from a

telephone keypad
? Represents any single character
~ Represents a string of characters of

any length

?? Example 1: “1???” signifies any

number that begins with a 1,
followed by any 3 digits.

?? Example 2: “011~” signifies any

number that begins with 011,
followed by any number of digits
(The Max 8 Plus only uses the
pound character (#) as an end­digit indicator, so it is not needed
in the call routing table.)

4. To delete an unwanted entry, simply
type its index number in the Delete
Entry box and click the Delete Entry
button.

NOTE: The two VoIP entries in the Current
Routing Table cannot be deleted as they are
necessary for correct operation of the Max 8
Plus system.

After the desired changes have been
entered, click the Save button to save them.
The unit must then be rebooted as in
Section 4.7.3, Restart System , to activate
the new settings.

Max 8 and 8 Plus User’s Guide Section 4

54

4.6 System Information and Commands

Click the System Information link to access the
System Information page, illustrated below.

Figure 21 – System Information Page

The System Information page displays:

?? the Current System Name
?? the Current Login (user name )
?? the Current Password
?? the Hardware Version
?? the Software Version

The system manager has the options of changing
the system name and the current password.

To change entries on this page, just enter the new
information into the desired fields, click the Save
button, and restart the Max.

If changes are made on this page, the system
must be restarted as discussed in Section 4.7.3,
Restart System , before the changes take effect.

Max 8 and 8 Plus User’s Guide Section 4

55

4.7 Other Web Manager Functions

4.7.1 Load Default Config

Click the Load Default Config link to
access the Click to load factory settings
page, illustrated below.

Figure 22 – Click to Load Factory Settings Page

Click the Load button to restore the Max 8
or Max 8 Plus’s default factory configuration.
(Refer to the Max 8 or Max 8 Plus
Command Reference Guide for system
default settings.)

CAUTION: This command causes all of your
configuration settings and parameter values
to be deleted.

4.7.2 Show Log Messages

Click the Show Log Messages link to
access the Current System Log Messages
page, illustrated below.

Max 8 and 8 Plus User’s Guide Section 4

56

4.7.3 Restart System

Click the Restart System link to access the
Restart System page, illustrated below. To
restart the system, click the Restart button.

Figure 24 – Restart System Page

4.7.4 Upgrading the System Software

Click the Download Latest Firmware link to
access the Software Upgrade page,
illustrated below.

Figure 23 – Current System Log Messages Page

Max 8 and 8 Plus User’s Guide Section 4

57

Figure 25 – Download Latest Firmware Page

The software upgrade procedure for Max 8
or Max 8 Plus is divided into stages:

1. Click the Download button to
download the files needed for upgrade
from Net2Phone’s FTP server to a
client PC on the Max 8 Plus’s LAN.

2. Click the Update Max button to
upload the new software to the Max 8
Plus system.

Be sure to have the following information at
hand:

?? IP address of Max 8 or Max 8 Plus
?? User name
?? Password

Follow the instructions to contact the
upgrade FTP server and to chec k for and
download any available software updates to
your PC. You will then be shown how to
upload the new software version to the Max
8 or Max 8 Plus.

Max 8 and 8 Plus User’s Guide Section 4

58

Max 8 and 8 Plus User’s Guide Section 5

59

5. Configuring Voice Messages

The Max 8 or Max 8 Plus employs a set of default
messages for the IVR voice prompts and responses
callers hear, and for the prompts and responses you
hear when you configure the Max through a telephone
keypad.

If you wish, you can record custom voice message files
(vocfiles) to replace the default ones. This section will
explain that procedure.

NOTE: Before attempting to record a new
voice message file, review Section 2.1.2,

Connecting to the Max 8 and Max 8 Plus
through a Serial Cable. For help with

command line navigation, refer to Section 1
of your Max 8 or Max 8 Plus Command

Reference Guide, Basic Command line
Navigation.

Max 8 and 8 Plus User’s Guide Section 5

60

5.1 Voice Message Files

The following table shows the Max 8, 8 plus
message file contents as shipped.

File Name Message that the file should contain

CA0000B The number you dialed is busy.

CA0001B

The number you are calling from is not
authorized. Please contact your administrator for
more information.

CA0002B Your call cannot be completed.
CA0003B Called party is not logged on.
CA0004B The number you called was not allowed.
CA0005B No channels are available.

CA0006B

You are using an invalid account number. Please
check the account number and try again.

CA0007B

The number in the forwarding field is not valid.
Please contact your administrator for more
information.

CA0008B

There is a problem with your Internet connection.
Please contact your administrator for more
information.

CA0009B Your account is being used. Please try again..

CA0010B

The number you are calling from is not
authorized. If you have an account number press
#. Otherwise, contact your administrator for more
information.

CA0011B

You have dialed a number that has been
restricted by the Max administrator. Please try
again.

CA0012B

You have dialed an invalid number. Please press
# to try again.

CA0013B

The person you are trying to call is already
making a PC-to-PC call.

Max 8 and 8 Plus User’s Guide Section 5

61

File Name Message that the file should contain

CA0014B

Your account is disabled. Please check the
account number and try again.

CA0015B Please press ### to complete the call or hang up.

CA0016B

Your call is disconnected from IP address change
in DHCP. Please try to call later.

TN0001Z Hold Music
TN0002Z Wait Music

SN0000B Welcome to Net2Phone.
SN0001B Thank you for using Net2Phone.
SN0002B Please enter your password.
SN0003B Your password is incorrect. Please try again.
SN0004B Please enter the number you wish to call.
SN0005B Please enter your account number.

SN0006B

You do not have sufficient funds for this call.
Please contact your administrator to recharge
your account .

SN0007B You must be logged out before y ou trying to call.
SN0008B Please enter your PIN.

SN0009B

Welcome to Net2Phone. Please enter the
number you wish to call.

SN0010B Goodbye and thank you for using Net2Phone.

FE0000B Feature Complete (Dingdong) –Optional
FE0001B Please, enter your IP address.
FE0002B Your IP Address is
FE0003B Please, enter your netmask .
FE0004B Your net mask is

Max 8 and 8 Plus User’s Guide Section 5

62

File Name Message that the file should contain

FE0005B DHCP is now enabled, please press #.
FE0006B DHCP is now disabled, please press #.
FE0007B You have
FE0008B Remaining in your account
FE0009B Please, reboot your Max

DG0000B Zero
DG0001B One
DG0002B Two
DG0003B Three
DG0004B Four
DG0005B Five
DG0006B Six
DG0007B Seven
DG0008B Eight
DG0009B Nine
DG0010B Ten
DG0011B Eleven
DG0012B Twelve
DG0013B Thirteen
DG0014B Fourteen
DG0015B Fifteen
DG0016B Sixteen
DG0017B Seventeen
DG0018B Eighteen
DG0019B Nineteen

Max 8 and 8 Plus User’s Guide Section 5

63

File Name Message that the file should contain

DG0020B Twenty
DG0030B Thirty
DG0040B Forty
DG0050B Fifty
DG0060B Sixty
DG0070B Seventy
DG0080B Eighty
DG0090B Ninety
DG0100B Hundred
DG0101B Thousand
DG0102B Dot (.)
DG0103B Dollar
DG0104B Cent

DG0105B And

DG0106B Minute

Max 8 and 8 Plus User’s Guide Section 5

64

5.2 Voice Message File Download

To implement the file upload/download procedure,
you will need:

1. A PC with LAN connection to Max 8 or Max
8 Plus.

2. The DOS FTP client program (included with
all Micros oft operating systems).

3. The Max 8 or Max 8 Plus voice message
binary file, “vocfile” (for upload).

5.2.1 Voice Message File Download
Procedure

1. Power-on the Max 8 or Max 8 Plus
system and wait until the “OPR” LED
begins to blink.

2. Obtain the Max 8 or Max 8 Plus’s
current IP address (see Section 2,

Connecting the Max 8 or Max 8 Plus
to a LAN).

3. On your PC, open a DOS window or
Command prompt.

4. Go to the PC directory to which you
want to download the vocfile.

5. Establish an FTP connection with the
Max 8 Plus as follows: from the DOS
prompt, type ftp, a space, and the IP
address of the unit followed by the R
key. For example: ftp

192.168.172.19 R (use your

Max 8 or Max 8 Plus’s IP address).

6. At the User

<192.168.172.138:<none>>

prompt, enter the default user name,

root, followed by the R key.

Max 8 and 8 Plus User’s Guide Section 5

65

7. When prompted for a password, enter
the default password, n2p, followed

by the Enter key.

The password does not display on the
screen as you type it.

8. At the FTP> prompt, type get

vocfile, followed by the Enter key.

Figure 26 – FTP File Download Procedure

The figure above illustrates the FTP file
download procedure. You may now access
the vocfile in the directory to which it was
downloaded.

5.2.2 Voice Message File Upload Procedure

1. Proceed as in steps 1 – 7 in Section

5.2.1 above, Voice Message File
Download Procedure.

2. At the prompt, type put vocfile,
followed by the Enter key.

The new vocfile is not activated until yo u
reboot the Max 8 Plus system.

3. To save the file and reboot the Max 8 or
Max 8 Plus, proceed as in steps 8 – 10

Max 8 and 8 Plus User’s Guide Section 5

66

in Section 5.2 above, Voice Message
File Download.

Max 8 and 8 Plus User’s Guide Section 6

67

6. Placing Calls

6.1 The Pound Key

The pound key (#) is used by the Max 8 and Max
8 Plus to indicate the end of a dial string. If the
pound key is omitted, the Max waits three seconds
for additional input, then places the call. This delay
is adjustable through a HyperTerminal connection.
For details, see Sections 10 and 11 in the Max 8
and M ax 8 Plus Command Reference Guide.

6.2 Placing Calls to the PSTN

6.2.1 Placing calls to destinations within
North America

Pick up the handset on a telephone
connected to one of the Max 8 and Max 8
Plus’s ports and dial 1 + the area code + the
local number, followed by the # key. For
example, if the area code is 212 and the
local number is 555-6791, you would dial 1
212 5556971 #.

6.2.2 Placing international calls

Pick up the handset and dial 011 + the
country code + the city code + the local
number, followed by the # key. For example,
if the country code is 9, the city code is 81
and the local number is 223-4567, you
would dial 011 9 81 2234567 #.

6.3 Max-to-Max Calling

6.3.1 Calling a Max 8 or 8 Plus FXS port from
another Max

We will imagine that you are calling from a
telephone connected to your Max’s FXS port
in New York City to a telephone connected

Max 8 and 8 Plus User’s Guide Section 6

68

to a Max’s FXS port in Los Angeles. The
account number assigned to the remote
Max’s port is 1234567890.

1. Dial *72 1234567890 #.

2. The telephone attached to the port in
Los Angeles rings.

6.3.2 Calling a Max 8 Plus’s FXO port from
another Max

Let us imagine that you are planning a trip to
England and you need to call Windsor
Castle’s 24 hr. information line. To call from
London, you would dial 0753 (the city code)
+ 831118 (the local number). To place the
call directly from your PBX extension in your
office in the US, you would dial 011 01 753
831118 (omitting the 0 before the city code).

We will place the call as a Max -to-Max call,
using the Max 8 Plus in your company’s
New York City office and the Max 8 Plus in
your company’s London office.

Before we place the call, let us assume the
following conditions.

On the New York City (local) Max unit:

1. The New York City Max’s four FXO
ports have been configured for Max ­to-Max calling and their Max -to-Max
IVR setting is IVR Off.

2. Extension number 4000 on the PBX
has been assigned to this group. The
group is configured on the PBX as a
hunt group so that, when 4000 is
dialed from an extension on the PBX,
the PBX connects the caller to the first

Max 8 and 8 Plus User’s Guide Section 6

69

available unoccupied port on the Max
within the group.

On the London (remote) Max unit:

1. The account number of the London
unit is 1234567890.

2. The Welcome and Password option
has been selected on that unit’s Max ­to-Max IVR Config table.

Now we can proceed with the call.

1. Dial 4000 from your office PBX
extension.

You hear an Internet dial tone.

2. Dial *72 + the remote FXO port’s
account number, e.g., *72
1234567890 #.

The Max in the London office greets
you, “Welcome to Net2Phone. Please
enter your password.”

3. Enter the password.

The Max in London responds, “Please
enter the number you wish to call.”

4. Enter Windsor Castle’s city code and
local number as if you were dialing an
inter-city call from London: 0753

831118.

The voice prompts you receive from the
remote unit would depend on how its Max ­to-Max IVR options were configured.
Depending on the options set by the remote
system’s manager:

?? You might immediately be asked for a

number you wish to call,

?? You might be asked for a password,

or

Max 8 and 8 Plus User’s Guide Section 6

70

?? Your call may be automatically

forwarded to another number (without
any notification to you).

NOTES:

?? If the LAN to which either Max is

connected employs a firewall, you need
to configure settings on both the Max
unit and the firewall before you can
place Max -to-Max calls. For information
about configuring a firewall, refer to
Section 4.2, Configuring Firewalls.

?? In Max -to-Max calling, the receiving

port’s Account Information table
settings must be configured to permit it
to receive calls. For details, refer to
Section 4.4.2.2, Receiving Max -to-
Max Calls.

?? Refer to your Reseller for information

about Net2Phone’s Max -to-Max calling
rates.

Max 8 and 8 Plus User’s Guide Appendix A

71

Appendices

Appendix A – Troubleshooting

A.1 Common mechanical installation

problems and corrective actions

If there appears to be a malfunction, first
check all cables and connections. If these
appear to be in order, see the following table
for specific troubles and solutions.

Symptom Possible Cause Corrective Action

Power source
switched off

Switch power source
ON

Faulty power cable Check/replace power

cable

Faulty power source Check/correct input

power

Power LED and fan
are off

Faulty internal power
supply

Contact Net2Phone
Technical Service
Center or your

Net2Phone

reseller
Power LED on; fan
off

Faulty N2P Max 8 Contact Net2Phone

Technical Service

Center or your

Net2Phone reseller
Power LED off; fan
on

Faulty N2P Max 8 Contact Net2Phone

Technical Service

Center or your

Net2Phone reseller

Max 8 and 8 Plus User’s Guide Appendix A

72

Symptom Possible Cause Corrective Action

Faulty console
terminal

Check/replace terminal

Faulty cabling to
terminal

Check/replace cable

No initialization
response from N2P
Max 8

Faulty N2P Max 8 Contact Net2Phone

Technical Service

Center or your

Net2Phone reseller

Overheating Check ventilation Unit shuts off after
operating for some
time

Faulty N2P Max 8 Contact Net2Phone

Technical Service
Center or your

Net2Phone reseller
Console fault Reset/replace console
Software error Repeat power-up

procedure

Console screen
display freezes

Faulty N2P Max 8 Contact Net2Phone

Technical Service

Center or your

Net2Phone reseller

A. 2 Common network connection problems

When I attempt to connect to my Max 8 or
Max 8 Plus through a serial cable
connection, I do not see any text, or the
text that appears is distorted.

Make sure the connection settings are as
follows:

Baud rate 19200
Parity None
Character size 8

Max 8 and 8 Plus User’s Guide Appendix A

73

Stop Bit 1
Flow Control None

Make sure the serial cable is connec ted and
fastened to both the Max 8 Plus and your
computer.

My network supports DHCP, but my Max
8 or Max 8 Plus cannot obtain correct
network settings.

1. Make sure DHCP is enabled.

2. Make sure the RJ-45 LAN cable is
connected securely to your Max 8
Plus and LAN, hub, or router.

3. Make sure that all network ports,
routers, or hubs are live.

I set DHCP to ON, but my Max 8 or Max 8
Plus cannot obtain correct network
settings.

1. Make sure your network supports
DHCP.

2. Make sure your RJ-45 LAN cable is
securely connected to both the Max 8
Plus and to the LAN, hub, or router.

3. Make sure that all network ports,
routers, or hubs are live.

My analog phone does not have a period;
how do I enter the periods in my IP
address and netmask?

Use the star key (*) in place of the periods.

Max 8 and 8 Plus User’s Guide Appendix A

74

When I enter a static IP Address into my
Max 8 or Max 8 Plus and restart the unit,
the IP Address I entered is not saved.

1. Make sure DHCP is set to OFF.

2. If you entered the IP address through
an analog phone, make sure you
press the # key before hangi ng up.

I changed the login password on my Max
8 or Max 8 Plus and I forgot the new
password.

Log in as manager or sysadm. Note that
the default password for both is n2p.

When I attempt to access the Max Web
Manager, I am prompted for a user name
and password. But when I enter them
and press the OK button, the Password
page reappears.

Make sure both the user name and
password are correct (Note that the user
name and password are case sensitive).

A. 3 Common configuration problems

In the Max Web Manager Network and
Voice Configuration page, I omitted the
DNS server field because it does not
apply to me, but now the Max Web
Manager will not let me save the settings.

The DNS fields must not be left blank. If you
do not wish to enter DNS Servers, you must
enter 0.0.0.0 in those fields.

In the Max Web Manager’s Account
Configuration page, I accidentally

Max 8 and 8 Plus User’s Guide Appendix A

75

checked the “Use account for all fields”
check-box and saved the changes. Now
the different accounts I had in each port
are no longer present. How can I put
them back?

You must make sure the Use account for
all fields checkbox is unchecked, and enter

the account information again manually.

When I dial the extension that I routed to
port 1, it rings port 2, and when I dial the
extension I routed to port 2, it rings port
3, etc…

In the Routing Table Configuration page,
make sure you routed each extension to the
logical port number of the desired port, not
the labeled or physical port number. To find
the logical port number for each port, refer to
Section 4.5.1, Logical Port Numbering.

A. 4 Problems using the Max 8 or Max 8

Plus

When I attempt to make a call, I hear a
fast busy signal.

Click the Show Log Messages link to
access the Current System Log Messages
page (Section 4.7.2, Show Log Messages).

Then check to see if 00 REL
DM_NOT_SPECIFIED is displayed. This

would indicate that the doorman servers
cannot be found. Make sure that the DNS
server IP parameter values are correct so
that the doorman can be reached.

Max 8 and 8 Plus User’s Guide Appendix A

76

When I attempt to call into my Max 8 Plus
from another unit via *72, I get a busy
signal.

1. Make sure the account number you
are calling from is valid and has a
correct PIN.

2. Make sure the account you are calling
from has sufficient funds.

3. Make sure you entered the correct
number to be dialed.

4. Make sure you entered *72 before the
number.

5. If the port you are calling is sharing an
account number with other ports,
make sure that only the port you
dialed is set to Login in the Account
Information table. See Section 4.3,
Configuring Accounts.

When I attempt to make a call from either
an FXS or FXO port, I get immediately
disconnected.

1. Use the ping command to determine
that the Max’s connection to the LAN

is functioning. The ping command is
discussed in Section 2.2.2.2, Entering

an IP Address.

2. Make sure that an account number
has been entered for the port from
which you are calling, and that there
are funds in the account. This topic is
covered in Section 4.3, Configuring
Accounts.

Max 8 and 8 Plus User’s Guide Appendix B

77

Appendix B – Technical Support

If you are experiencing a technical problem, please refer
to Appendix A, Troubleshooting. If the problem remains
unresolved, please contact your reseller for assistance.

Do not attempt to disassemble the Max 8 or Max 8 Plus.
There are no user-serviceable parts inside the unit.

Do not attempt to disassemble the Max 8
or Max 8 Plus aside from removing the
FSU/FOU cards.
There are no user-serviceable parts
inside the unit.

Max 8 and 8 Plus User’s Guide Appendix A

78

Max 8 and 8 Plus User’s Guide Appendix C

79

Appendix C – System Specifications

Max 8

Analog Voice
Interface

FXS, RJ-11, 8 ports

LAN Interface

10/100baseT, RJ-45, 1 port
{Ethernet/FastEthernet auto­detection}

Serial Interface

EIA-232 {old RS -232C}, DB-9, 1
port
Asynchronous serial
communication at 19200bps

LED indicators

one active status indicator for
system
one alarm indicator for system
malfunction
one active status indicator for
each analog voice port
one Fast Ethernet indicator
one LAN link indicator
one LAN data receive indicator
one serial port transmit indicator
one serial port receive indicator
one voice transmit indicator
one voice receive indicator

VoIP protocol

Net2Phone propriety protocol

Voice Processing
Capabilities
{compression/decom
pression}
{QoS related
capabilities}

G.711
G.723.1
Echo Cancellation (G.168)
Voice Activity Detection
Comfort Noise Generation

Max 8 and 8 Plus User’s Guide Appendix C

80

Management
interface

Command line interface via
console port or telnet client
Web interface via any web ­browser

Physical Size (H x W
x D)

45 x 439 x 310 mm
{mounting handles for 19 inch
rack are available}

Weight

2 Kg.

Input power

100 - 240 VAC, 1.5 A (max.),
50/60 Hz , 50 W (max.)

Main processor

Motorola MPC855T

Operation
temperature

0 ~ 50o C

Storage temperature

-40 ~ 85o C

Operation humidity

5 ~ 95%, non-condensing

Noise level

15 dB @ 1 m

Ringer Equiv. No. 0.5B

Max 8 and 8 Plus User’s Guide Appendix C

81

LED Meaning LED Meaning LED Meaning

ALM Alarm OPR Operation

al

10/100 Fast

Ethernet

LINK Link

active

LRX

RECEIV

E
D
A
T
A

STX Serial

port
transmit

SRX Serial

port
receive

TXHW

Voice
transmit

RXHW Voice

receive

Max 8 and 8 Plus User’s Guide Appendix C

82

Max 8 Plus

Analog Voice
Interface

FXS/FXO, RJ-11, 4/8 ports

LAN Interface

10/100baseT, RJ-45, 1 port
{Ethernet/FastEthernet auto­detection}

Serial Interface

EIA-232 {old RS -232C}, DB-9, 1
port
Asynchronous serial
communication at 19200bps

LED indicators

ALM(alarm)
OPR(operational : system active
status indicator)
10/100(fast Ethernet)
LRX(LAN receive : LAN data
receive indicator )
STX(serial transmit)
SRX(serial receive)
VTX(voice transmit)
CLK(reserved)
one active status indicator for each

analog voice port

VoIP protocol

Net2Phone propriety protocol

Voice Processing
Capabilities
{compression/deco
mpression}
{QoS related
capabilities}

G.711
G.723.1
Echo Cancellation (G.168)
Voice Activity Detection
Comfort Noise Generation

Management
interface

Command line interface via
console port or telnet client
Web interface via any web -browser

Physical Size (H x
W x D)

45 x 439 x 310 mm
{mounting handles for 19 inch rack
are available}

Max 8 and 8 Plus User’s Guide Appendix C

83

Weight

2 Kg.

Input power

100 - 240 VAC, 1.5 A (max.),
50/60 Hz , 50 W (max.)

Main processor

Motorola MPC855T

Operation
temperature

0 ~ 50o C

Storage
temperature

-40 ~ 85o C

Operation humidity

5 ~ 95%, non-condensing

Noise level

15 dB @ 1 m

Ringer Equiv. No. 0.5B

LED Meaning LED Meaning LED Meaning

ALM Alarm OPR Operation

al

10/100 Fast

Ethernet

LINK Link

active

LRX

RECEIV

E
D
A
T
A

STX Serial

port
transmit

SRX Serial

port
receive

TXHW

Voice
transmit

CLK reserved

Max 8 and 8 Plus User’s Guide Appendix C

84

Max 8 and 8 Plus User’s Guide Appendix D

85

Appendix D – Physical and Logical Port

Number Table

FXS Ports FXO Ports

Physical
Port
Number

Logical
Port
Number

Physical
Port
Number

Logical Port
Number

Max 8 and 8 Plus User’s Guide Appendix D

86

Max 8 and 8 Plus User’s Guide Appendix E

87

Appendix E – Approvals and Listings

FCC Declaration of Conformity

?? Product name: Max 8
?? FCC Rules: Tested to comply with FCC part

15, Class A

?? Operating environment: for office use

FCC Declaration of Conformity

?? Product name: Max 8 Plus
?? FCC Rules: Tested to comply with FCC part

15, Class A & Part 68

?? Operating environment: for office use

FCC Compliance Statement:

This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2)
this device must accept any interference received,
including interference that may cause undesired
operation.

I.T.E

.

E176683

Max 8 and 8 Plus User’s Guide Appendix E

88

Important! Changes or modifications not expressly
approved by the manufacturer could void the user’s
authority to operate the equipment. Use with an
approved telephone set.

Party responsible for product compliance:

Net2Phone, Inc.
520 Broad Street
Newark, NJ 07102
USA

Max 8 and 8 Plus User’s Guide Index

89

Index

A

Account Configuration

page.................... 39

accounts ............ 39, 81

Address Table

Configuration table31

AVU......................... 84

B

broadband..................1

browser.................... 26

C

CNG..........................3

Comfort noise

generation..............3

console ......... 11, 13, 15

D

default gateway

address................ 33

DHCP ....11, 17, 18, 20,

21, 33
DNS server addresses

............................ 33

domain name ........... 33

Dynamic jitter buffer

control....................3

E

echo cancellation........2

F

factory configuration ..60

firewall ....34, 37, 48, 76

FXS port ....................1

G

G.168..............2, 86, 89

gateway-server...........1

H

hunt group................ 75

HyperTerminal.... 13, 14

I

I/F55

index number ..... 55, 58

interface type ...... 55, 57

Introduction page...... 27

IP address ....11, 12, 17,

18, 21, 26, 63
IP Configuration table32

IP parameters.... 12, 16,

21, 22, 82

J

Jitter Buffer Bounds ..33

L

LAN..........1, 11, 34, 63

Load Default .............60

Local Address ..........32

logical port number ..31,

55, 56, 57, 81

Max 8 and 8 Plus User’s Guide Index

90

Logical Port Numbers32

Login Button............. 42

M

Max to Max ..37, 41, 42,

48, 49, 50, 52, 53,
73, 74, 75, 76

multiple account .. 40, 42

N

Network and Voice

Configuration page32

Network Configuration

................. 33, 37, 38

Network Configuration

table ....................33

Network Password.... 27

Number.................... 55

P

password15, 27, 59, 63,

80

phone number .......... 55

physical port numbe r56,

81

Ping......................... 23

Placing Calls ............ 73

Port.......................... 55

Port Configuration page

............................ 31

Port Numbers ........... 34

Post......................... 55

postfix number.......... 55

Pre ..........................55

prefix number........... 55

PSTN...1, 44, 46, 50, 51

R

Receiving Calls .. 42, 48,

52

Remote IVR....... 43, 44

Restart System page35,

61

Routing Table ... 54, 81

S

Save button ........ 38, 58

serial cable... 12, 13, 15,

21, 26
serial cable connection

........................5, 78

Show Log Messages

page.................... 61

Site Map page .......... 27

Software Upgrade..... 62

software upgrade

procedure............. 63

Static....................... 33

System Information

page.................... 59

system name ............59

T

telephone................. 95

telephone keypad ....12,

17, 18, 21, 26

TRNC ...................... 55

truncation length .......55

U

upgrade ...................63

User ID ....................15

user name..... 59, 63, 80

Max 8 and 8 Plus User’s Guide Index

91

V

VAD...........................2

vocfile........... 64, 69, 70

Voice activity detection 2

Voice Configuration ..32,

33, 37, 38, 80

Voice Message......... 65

VoIP ....................1, 58