Net2Phone Max 8, 8 Plus, Max 8 Plus User Manual

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The specifications and information regarding the products in this manual are subject to change without notice. All statements, information, and recommendations in this manual are believed to be accurate but are presented without warranty of any kind, express or implied. Users must take full responsibility for their application of any products.

The software license and limited warranty for the accompanying product are set forth in the information packet that shipped with the product and are incorporated herein by this reference. If you are unable to locate the software license or limited warranty, contact your Net2Phone representative for a copy.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment ge nerates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause har mful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Net2Phone's installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class A digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

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Modifying the equipment without Net2Phone's written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, the Net2Phone equipment or one of its peripheral devices probably caused it. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

· Turn the television or radio antenna until the interference stops.

· Move the equipment to one side or the other of the television or radio.

· Move the equipment farther away from the television or radio.

· Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Net2Phone could void the FCC approval and negate your authority to operate the product.

Notwithstanding any other warranty herein, all document files and software of these suppliers are provided "as is" with all faults. Net2Phone and the above-named suppliers disclaim all warranties, expressed or implied, including, without limitation, those of merchantability, fitness for a particular purpose and non-infringement or arising from a course of dealing, usage, or trade practice.

In no event shall Net2Phone or its suppliers be liable for any indirect, special, consequential, or incidental damages, including, without limitation, lost profits or loss or damage to data arising out of the use or inability to use this manual, even

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if Net2Phone or its suppliers have been advised of the possibility of such damages.

Max 8, Max 8 Plus, net2phone, and the Net2Phone logo are registered trademarks of Net2Phone, Inc. in the US and certain other countries. All other trademarks mentioned in this document are the property of their respective owners.

Max 8 and 8 Plus User Guide

Rev. 1.3.0 February 2003

The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any means, without the written permission of Net2Phone, is strictly forbidden.

Printed in Korea

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Max 8 and 8 Plus User’s Guide Table of Contents

Table of Contents

1. OVERVIEW.................................................1

1.1 SYSTEM FEATURES ........................................1

1.2 ABOUT THIS GUIDE........................................3

1.3 HARDWARE S ETUP ........................................4

1.3.1 Hardware Requirements ..................4

1.3.3 The Hardware Setup Procedure ........5

1.4 INSTALLING THE MAX 8 UNIT ...........................6

1.5 INSTALLING THE MAX 8 PLUS UNIT ...................7

1.5.1 Connecting the Max 8 Plus FXS Ports

to a PBX .........................................9

1.5.2 Connecting the Max 8 Plus FXO Ports

to a PBX ....................................... 10

2. CONNECTING YOUR MAX 8 AND 8 PLUS

TO THE LAN.............................................11

2.1 CONNECTING THE MAX 8 AND 8 PLUS TO A DHCP

LAN.......................................................... 11

2.1.1 Obtaining the Max 8 DHCP IP Address via a Telephone Keypad ... 12

2.1.2 Connecting to the Max 8 or 8 Plus

through a Serial Cable ...................12

2.2 CONNECTING TO A LAN WITH S TATIC IP

ADDRESSES................................................ 16

2.2.1 Entering static IP address parameters

from a telephone keypad ................16

2.2.2 Entering Static IP Addresses via

HyperTerminal............................... 20

3. LOGGING IN TO THE MAX WEB

MANAGER................................................25

4. USING THE MAX WEB MANAGER.........29

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Max 8 and 8 Plus User’s Guide Table of Contents

4.1 PORT CONFIGURATION................................. 29

4.2 NETWORK AND VOICE CONFIGURATION ........... 30

4.2 CONFIGURING FIREWALLS............................. 32

4.3 CONFIGURING ACCOUNTS ............................. 36

4.3.1 Single Account Management .......... 37

4.3.2 Multiple Account Management........ 38

4.3.3 The Login Button........................... 38

4.3.4 Announce Account Balance............ 38

4.3.5 FAX Only ...................................... 39

4.4 INTERACTIVE VOICE RESPONSE (IVR)

CONFIGURATION.......................................... 39

4.4.1 The Remote Access IVR

Configuration Table........................ 39

4.4.2 The Max-to-Max IVR Configuration

Table ............................................ 44

4.5 THE CURRENT ROUTING TABLE..................... 50

4.5.1 Logical Port Numbering.................. 51

4.5.2 Adding an Entry to the Current

Routing Table................................ 52

4.6 SYSTEM INFORMATION AND COMMANDS ..........54

4.7 OTHER WEB MANAGER FUNCTIONS ................ 55

4.7.1 Load Default Config ....................... 55

4.7.2 Show Log Messages...................... 55

4.7.3 Restart System.............................. 56

4.7.4 Upgrading the System Software ......56

5. CONFIGURING VOICE ME SSAGES ......59

5.1 VOICE MESSAGE FILES ................................. 60

5.2 VOICE MESSAGE FILE DOWNLOAD PROCEDURE64

5.2.1 Voice Message File Download

Procedure..................................... 64

5.2.2 Voice Message File Upload Procedure 65

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Max 8 and 8 Plus User’s Guide Table of Contents

iii

6. PLACING CALLS......................................67

6.1 THE POUND K EY ..........................................67

6.2 PLACING CALLS TO THE PSTN .......................67

6.2.1 Placing calls to destinations within

North America ............................... 67

6.2.2 Placing international calls............... 67

6.3 MAX-TO-MAX CALLING .................................67

6.3.1 Calling a Max 8 or 8 Plus FXS port

from another Max .......................... 67

6.3.2 Calling a Max 8 Plus’s FXO port from

another Max ..................................68

APPENDICES.......................................................71

APPENDIX A – TROUBLESHOOTING.......................... 71

A.1 Common mechanical installation

problems and corrective actions ......71

A. 2 Common network connection

problems....................................... 72

A. 3 Common configuration problems ....74

A. 4 Problems using the Max 8 or Max 8

Plus .............................................. 75

APPENDIX B – TECHNICAL SUPPORT....................... 77

APPENDIX C – SYSTEM S PECIFICATIONS..................79

APPENDIX D – P HYSICAL AND LOGICAL PORT NUMBER

TABLE........................................................ 85

APPENDIX E – APPROVALS AND LISTINGS................. 87

INDEX 89

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Max 8 and 8 Plus User’s Guide Section 1

1. Overview

1.1 System Features

Congratulations on your purchase of the Max 8 or Max 8 Plus!

The Max 8 is a Voice over Internet Protocol device that allows you to make multiple ingoing/outgoing calls over the Internet using a single Ethernet LAN connection. The Max 8 works like a gateway to convert the analog signal from your telephone to Voice over Internet Protocol (VoIP ). It then uses the Local Area Network (LAN)’s broadband connection to send calls over the Internet via Net2Phone’s service platform. Since Net2Phone calls bypass most of the Public Switched Telephone Network (PSTN), the result is significant savings on long-distance communications services.

The Max 8 is a rack-mountable device that connects directly into the existing LAN through an RJ-45 port. It supports up to eight analog telephones, each connected to the unit through an individual FXS port (analog telephone port), and is intended for use by mid to large-sized groups.

The Max 8 Plus is a rack-mountable device that connects directly into an existing LAN through an RJ-45 port. It contains two removable interfaces cards, each containing four RJ -11 ports. Interface cards may contain either four FXS ports or four FXO ports. Max 8 Plus units are configured to order, and may have FXS only, FXO only, or both types of po rts. Cards containing FXS ports are labeled FSU, while those containing FXO ports are labeled FOU.

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Max 8 and 8 Plus User’s Guide Section 1

· FXS (Foreign Exchange Station) interfaces are used to connect standard analog devices such as corded and cordless telephones or fax machines. Optionally, they may be connected to the analog trunk card on PBX, APBX, or KPS (Key Phone System) systems. They are used to place outgoing calls over the Internet and to receive incoming calls from other Net2Phone devices.

· FXO (Foreign Exchange Office) ports connect to the analog line card on a PBX, APBX, or KPS (Key Phone System), or to an analog phone jack, to provide connectivity to the Max from phones both inside and outside of the PBX system. In addition to the FXS functions, FXO ports provide limited IVR (Interactive Voice Response) functionality, which includes multiple options for caller greetings, passwords, and Internet call forwarding. This allows the Max 8 Plus to assume many IVR functions when the PBX does not provide them.

A separate port with its own telep hone line connection to the PBX, or to an analog telephone, is required for every concurrent telephone call (or conversation). For example, if the capability for five concurrent calls is desired, then the Max must have at least five ports connected to the PBX or to analog telephones.

The Max 8 and Max 8 Plus features several proprietary Quality of Service (QoS)

enhancements, including

1. G.168 echo cancellation

2. Voice activity detection (V AD)

3. Comfort noise generation (CNG)

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4. Dynamic jitter buffer control

1.2 About This Guide

This User’s Guide, as well as the other instructional literature that accompanies the Max 8 and Max 8 Plus, is intended for people who have a moderate degree of experience installing networking equipment such as routers, hubs, servers, and switches, and are familiar with basic wiring and cabling practices.

In addition to this User Guide, the Max 8 and Max 8 Plus is shipped with three product manuals:

· A Quick Start Guide that describes hardware installation, cabling, and configuration for a basic, uncomplicated installation with FXS ports only.

· A Hardware Installation Guide that describes hardware installation, cabling, and safetyrelated issues.

· A Command Reference Guide for advance configuration of the Max 8 and Max 8 Plus through a serial connection.

This guide is organized as follows:

Section 1: Overview Section 2: Connecting Your Max 8 to the

LAN

Section 3: Logging into the Max 8 and Max 8

Plus Web Configuration Menu Section 4: Using the Max Web Manager Section 5: Configuring Voice Messaging Section 6: Placing Calls

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Max 8 and 8 Plus User’s Guide Section 1

1.3 Hardware Setup

1.3.1 Hardware Requirements

To use the Max 8 or Max 8 Plus, you will need

1. A Max 8 or Max 8 Plus unit

2. A corded or cordless analog telephone and from one to seven ancillary phones

3. A Local Area Network (LAN) with a broadband connection which must not have proxy server caching

4. A PC or Mac workstation with any recent Web browser, connected to the LAN (for initial setup and administration)

5. A Net2Phone account number and PIN

· With FXS ports: a corded or

cordless analog telephone, and additional analog devices as desired for each port. The Max 8 has all FXS ports. Optional: a PBX, APBX, or KPS with an analog trunk card installed.

· With FXO ports: a PBX, APBX,

or KPS with an analog line card installed.

· A separate port with its own

telephone line connection to the PBX, or to an analog telephone, is required for each concurrent telephone call (or conversation) desired. For example, if the capability for five concurrent calls is desired, then the Max must have at least five ports each

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Max 8 and 8 Plus User’s Guide Section 1

connected to the PBX or to an analog telephone.

NOTE: On the Max 8 Plus without FXS ports installed, the LAN settings must be configured using a PC with a serial cable connection. For details see Section 2.1.2,

Connecting to the Max 8 Plus Through a Serial Cable in this Guide.

1.3.3 The Hardware Setup Procedure

1.3.3.1 The Hardware Installation Guide

A Hardware Installation Guide that describes hardware installation, cabling, and safety-related issues was provided along with your Max 8 unit. Please read that manual in its entirety before beginning your hardware installation. Make sure you completely understand the issues discussed and, in particular, the safety warnings given.

1.3.3.2 Steps in the Hardware Setup Procedure

The steps you will follow to set up your Max 8 and Max 8 Plus are:

1. Install the Max 8 or Max 8 Plus unit in its location and connect the cabling.

2. Configure the LAN settings on the Max 8 or Max 8 Plus so that it communicates with your LAN.

3. Log in to the Max Web Manager.

4. Finish configuring your FXS ports via the Web Manager.

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Max 8 and 8 Plus User’s Guide Section 1

5. Test your installation by making an Internet telephone call.

1.4 Installing the Max 8 Unit

Install the unit in a well -ventilated area. If it is to be placed on a surface rather than in a rack, be sure that all four rubber feet are in place to allow for proper air circulation. Do not place objects in excess of 20 pounds on top of the unit.

Please refer to the Max 8 and 8 Plus Hardware Installation Guide and observe the safety precautions listed.

To install the Max 8:

1. Connect the analog telephones to the RJ-11 ports.

2. Connect the RJ-45 LAN port to an Ethernet socket, router, hub, or switch.

3. If your installation includes a PBX, connect it as illustrated in Figure 1.

4. Plug the Max 8 into your power outlet and turn the unit on.

Your Max 8 hardware setup is now complete. The next step is to connect the unit to your LAN so that you can browse the Max Web Manager.

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Max 8 and 8 Plus User’s Guide Section 1

1.5 Installing the Max 8 Plus Unit

Please refer to the Max 8 and 8 Plus Hardware Installation Guide and observe the safety precautions listed.

1. Connect an analog telephone to any one of the FXS ports.

NOTE: If no FXS ports are installed on the Max 8 Plus, initial LAN configuration is done via a PC connected to the Max through its serial port, using the HyperTerminal terminal emulator application (or equivalent), which is

1 2 3 4 5 6 7 8 9 * 8 #

Hub

Switch

PBX

Switch

Power

4 3 2 1 Uplink5

Analog

Telephone

Connects to analog

trunk card, COIC

(COIB), or FXO card of

PBX

1 2 3 4 5 6 7 8 9 * 8 #

PBX

Telephone

PSTN

CO Line

CONSOLE LAN 1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8

POWER

OFF

AC 110-240V

FXS Ports

Figure 1 – Max 8 Connections

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Max 8 and 8 Plus User’s Guide Section 1

included with all Microsoft™ operating systems. (This is optional when FXS ports are present.) This procedure is explained in Section 2.1.2.1, Using HyperTerminal .

2. Connect the RJ-45 LAN port to an Ethernet socket, router, hub, or switch.

3. Connect your FXS and/or FXO ports to your PBX as per the illustrations in Figures 2 and

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1.5.1 Connecting the Max 8 Plus FXS Ports to a PBX

NOTE: FXS ports do not support IVR functionality.

1 2 3 4 5 6 7 8 9 * 8 #

Hub

Switch

PBX

Switch

Power4 3 2 1 Uplink5

Analog

Telephone

Connects to analog

trunk card, COIC

(COIB), or FXO card of

PBX

1 2 3 4 5 6 7 8 9 * 8 #

PBX

Telephone

PSTN

CO Line

LAN CONSOLE POWER

OFF

AC 110-240V

1 2 3 4

FSU FOU

1 2 3 4

FXS Ports

FXO Ports

COIC/COIB - Central Office interface card or board. PBX – Private Branch Exchange PSTN – Public Switched Telephone Network Trunk or CO line – Line from Central office or switch

Figure 2 – Max 8 Plus FXS Connections

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Max 8 and 8 Plus User’s Guide Section 1

1.5.2 Connecting the Max 8 Plus FXO Ports to a PBX

When you have finished connecting the Max 8 Plus FXS and FXO ports as illustrated above, plug the unit into a power outlet and turn it on.

Your Max 8 Plus hardware setup is now complete. The next step is to configure the unit to communicate with your LAN so that you can browse the Max Web Manager.

Hub

Switch

PBX

Switch

Power4 3 2 1 Uplink5

Connects to analog line

card, SLIC (SLIB or SLT)

card, FXS card, or station

card of PBX

1 2 3 4 5 6 7 8 9 * 8 #

PBX

Telephone

PSTN

CO Line

LAN CONSOLE POWER

OFF

AC 110-240V

1 2 3 4

FSU FOU

1 2 3 4

FXS Ports

FXO Ports

PBX – Private Branch Exchange PSTN – Public Switch Telephone Network SLIC/SLIB – Subscriber Line Interface Card or Board SLT – Single Line Terminal (or Telephone) Trunk or CO Line - Line from Central office or switch

Figure 3 – Max 8 Plus FXO Connections

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2. Connecting the Max 8 or Max 8 Plus to a LAN

Whether your LAN uses DHCP or static addresses, you can set the Max 8 or Max 8 Plus LAN configuration in either of two ways:

1. Via a touch-tone keypad (to use this method for the Max 8 Plus, there must be an FXS card installed), or

2. Through the unit’s console (serial) port

This section will explain how to set the LAN configuration using either method.

2.1 Connecting the Max 8 and 8 Plus to a DHCP LAN

Section 2.1 explains how to connect your Web browser to the Max 8 or Max 8 Plus if your LAN uses DHCP addressing. If your LAN uses static IP addresses, skip to Section 2.2, Connecting to a LAN with Static IP Addresses, below.

The Max 8 or Max 8 Plus default configuration is for DHCP (Dynamic Host Configuration Protocol). Therefore, if your LAN is using DHCP , the Max 8 or 8 Plus IP address parameters were configured automatically when you connected it to the LAN. In this case, you only need to know the IP address that was assigned to the unit by the LAN before you can browse the Max Web Manager, Max’s Web-based configuration system. If your LAN is using DHCP, configuring the Max 8 or 8 Plus will entail the following steps:

1. Obtain the Max 8 or 8 Plus current IP address.

2. Log in to the Max Web Manager.

3. Set the required configuration parameters in the Max Web Manager.

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Max 8 and 8 Plus User’s Guide Section 2

2.1.1 Obtaining the Max 8 or Max 8 Plus DHCP IP Address via a Telephone Keypad

For many users, the handiest way to query the Max 8’s or Max 8 Plus’s current IP address will be from a telephone keypad. To use this procedure, you will need a standard analog corded or cordless touch-tone telephone.

NOTE: To use this method for the Max 8 Plus, there must be an FXS card installed.

1. Connect your telephone to any FXS (RJ-11) port on the Max 8.

2 Pick up the telephone handset and dial

***1 (***1 on the keypad). The voice

prompt responds, “Your IP address is…” and the IP address is announced.

3. Write down the address and hang up the telephone. If you need to hear the address again, hang up the telephone, then repeat step 2.

You are now ready to finish setting up the Max 8 using the Max Web Manager.

Proceed to Section 3, Logging in to the

Max Web Manager.

2.1.2 Connecting to the Max 8 or 8 Plus through a Serial Cable

Although the serial connection allows you to set many of the Max 8 or Max 8 Plus’s parameters, this section will only explain how to connect to the Max and obtain its DHCP IP address. The remaining configuration tasks can

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Max 8 and 8 Plus User’s Guide Section 2

then be completed more easily via the Max Web Manager.

2.1.2.1 Using HyperTerminal

For this procedure you will need a standard serial cable (D-sub 9-pin, male-to-female, straight-through connection) as shown in Figure 4, and a PC or Mac running the HyperTerminal terminal-emulator program (or an equivalent), which is included in Microsoft operating systems. It is usually found in the Programs menu, under Accessories.

Figure 4 – Max 8 and 8 Plus Serial Connection

NOTE: If your Max 8 Plus does not have any FXS ports installed, its LAN settings can only be configured using this method.

1. With the power to the Max 8 or Max 8 Plus turned OFF, connect the cable from the unit’s serial or console port to one of the PC’s serial ports. Note which of the PC’s serial ports you are using.

2. Launch HyperTerminal and set up a new connection.

3. In the dialog box, specify the appropriate serial port, and set the serial communication parameters as follows:

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Max 8 and 8 Plus User’s Guide Section 2

Baud rate 19200 Parity None Character size 8 Stop Bit 1 Flow Control None

4. Turn on power to the Max 8 or 8 Plus, then press the Enter key on your PC.

The boot messages are displayed, followed by the command prompt MAX:>.

NOTE: n2p is the default system name with which the unit is shipped. You can replace this name with a name that you select, such as “MY_Max:>”. To change the system name, see Section 4.5, System Information and Commands, or Section 2.5 in the Max 8 or 8 Plus Command Reference Guide.

5. Press the Enter key. The Login: prompt is displayed.

6. Three default user IDs are provided:

?? root ?? manager ?? sysadm

7. Type one of these user IDs at the Login: prompt, followed by the Enter key. For example, type

root, followed by the Enter key. The Password:: prompt appears.

8. At the Password: prompt, type the default password, MAX,

followed by the Enter key. The command line prompt MAX:>

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Max 8 and 8 Plus User’s Guide Section 2

appears. You are now logged in.

NOTE:

· The Max 8 and Max 8 Plus allow only three management user names. You can change any user’s password, but you cannot delete or create additional users.

· User names and passwords are CASE SENSITIVE.

2.1.2.2 Obtaining the Max’s DHCP IP Address via HyperTerminal

If your LAN uses static addresses, refer to Section 2.3, Entering Static

IP Addresses via HyperTerminal .

1. Make a serial connection from your computer to the Max 8 (refer to Section 2.1.1, above.)

2. After logging in to the Max 8, type /config/ip at the

command prompt.

The active directory changes to /config/ip and the prompt becomes MAX:/config/ip>.

3. Type show, followed by the

Enter key. The current IP parameters are listed on the screen.

4. Scroll up with the arrow key, if necessary, to see the parameter listing.

You are now ready to finish setting up the Max 8 or Max 8 Plus using the Max Web Manager. Proceed to Section 3,

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Max 8 and 8 Plus User’s Guide Section 2

Logging in to the Max Web Manager.

2.2 Connecting to a LAN with Static IP Addresses

This section explains how to connect your Web browser to the Max 8 or Max 8 Plus if your LAN uses static IP addresses, using either a telephone keypad or serial connection. The process will entail the following steps:

1. Disable DHCP in the Max 8 or Max 8 Plus.

2. Enter a static IP address.

3. Enter a net mask address.

4. Reset the Max 8 or Max 8 Plus.

5. Log in to the Max Web Manager.

6. Set the required configuration parameters in the Max Web Manager.

2.2.1 Entering Static IP Address Parameters from a Telephone Keypad

If your LAN uses static IP addresses, the most practical way to set up the Max 8 or Max 8 Plus is to enter an IP address and a net mask address from a telephone keypad. You can then finish setting up the unit while browsing the Max Web Manager.

2.2.1.1 Disabling DHCP on the Max 8 or Max 8 Plus from a Telephone Keypad

Since the Max 8 is shipped with DHCP enabled, you need to disable DHCP to use static IP

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Max 8 and 8 Plus User’s Guide Section 2

addresses. To disable DHCP, proceed as follows:

1. Connect an analog telephone to any RJ11 port on the Max 8 or Max 8 Plus .

NOTE: To use this method for the Max 8 Plus, there must be an FXS card installed.

2. Lift the handset and dial ***5 (the disabl e DHCP parameter code).

The voice prompt announces, “DHCP is disabled now. Please press pound”.

3. Press the pound key (#) (Important!).

4. Hang up the telephone. DHCP is now disabled.

2.2.1.2 Entering an IP address from a Telephone Keypad

Ask your LAN administrator for the IP address that will be assigned, the LAN’s net mask address, domain name, and any other IP parameters that can be provided.

To enter the IP address:

1. Lift the telephone handset and dial ***2

(the IP address parameter code).

The voice prompt responds, “Please enter your IP address.”

2. Dial the numbers for the IP address you wish to enter on the telephone keypad. Use the star key (*) to replace the periods in the address and end with the pound key (#).

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Max 8 and 8 Plus User’s Guide Section 2

For example, if you want to enter the IP address “192.168.172.19”, you would enter 192*168*172*19# from your telephone keypad.

The voice prompt responds, “Your address is…” and repeats the address you entered.

3. If the new address is correct, simply hang up the telephone. If the new address is incorrect, hang up the telephone and repeat from step 1, above.

4. Reset the Max 8 or Max 8 Plus to activate the changes. To do this, power-off the unit, wait 10 seconds , and turn it on again.

DHCP is now disabled.

You are now ready to finish setting up the Max 8 using the Max Web Manager. Proceed to Section 3, Logging In to the Max Web Manager.

2.2.1.3 Entering a Netmask Address from a

Telephone Keypad To enter a netmask address:

1. Lift the handset and dial ***3

(the netmask parameter code).

The voice prompt responds, “Please enter your netmask.”

2. Dial the numbers for the netmask address you wish to enter on the telephone keypad. Use the star key (*) to replace the periods in the address and end with the pound key (#).

The voice prompt responds, “Your netmask is…” and repeats the address you entered.

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Max 8 and 8 Plus User’s Guide Section 2

3. If the new address is correct, simply hang up the telephone. If the new address is incorrect, hang up the telephone and repeat from step 1, above.

4. Reset the Max 8 to activate the changes. To do this, power-off the unit, wait 10 seconds , and turn it on again.

The new net mask address is now in effect.

If you are using static IP addresses, you are now ready to finish setting up the Max 8 using the Max Web Manager. Proceed to Section 3, Logging in to the Max Web Manager.

2.2.1.4 Re-enabling DHCP from a telephone keypad

If you need to re -enable DHCP in the Max 8, proceed as follows:

1. Lift the handset and dial ***4 (the enable

DHCP parameter code).

The voice prompt announces, “DHCP is enabled now. Please press pound.”

2. Press the pound key (#).

3. Reset the Max 8 as directed in Step 4 in Section 2.2.1.2, above.

DHCP is now enabled.

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Max 8 and 8 Plus User’s Guide Section 2

The telephone keypad configuration parameter

codes are as follows: Read IP address ***1 DHCP disable ***5 Assign static IP address ***2 DHCP enable ***4 Assign netmask ***3

2.2.2 Entering Static IP Addresses via HyperTerminal

Although many of the Max 8 and Max 8 Plus’s IP parameters can be set manually through the serial connection, if desired, this section will only show you how to set the IP address and netmask parameters. The procedure is as follows.

2.2.2.1 Turning DHCP On (or Off) from HyperTerminal

The Max’s default DHCP setting is DHCP enabled. Before you can enter a static IP address, you must first disable DHCP (the same procedure is used to re -enable it, if necessary).

1. Follow the procedures in Section 2.1.2.1 above, Using HyperTerminal, to start your HyperTerminal connection.

2. After logging in:

a. From the root directory, type

NETUTIL followed by the Enter key to move to the network utility directory.

b. From the n2p:/netutil>

prompt, type dhcpd

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Max 8 and 8 Plus User’s Guide Section 2

disable and then press the Enter key .

2.2.2.2 Entering an IP Address

In step 3 of Section 2.1.2.2,

Obtaining the Max’s DHCP IP Address via HyperTerminal, the

menu illustrated in Figure 5 appears:

Figure 5 – Turning DHCP On (or Off) from HyperTerminal

To connect to the Max Web Manager, you will need to enter at least an IP address and netmask.

To enter the Max’s IP parameters:

1. At the Enter <parameter>: prompt, enter 1 to change the IP

Address.

The Enter IP Address prompt appears .

2. At the Enter IP Address: prompt, enter the IP address

you wish to assign, followed by the Enter key .

The Max confirms your entry. The confirm ation scrolls by quickly, so you need to scroll up to see it.

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Max 8 and 8 Plus User’s Guide Section 2

Figure 6 – LAN Parameters in HyperTerminal

3. At the Enter <parameter>: prompt, enter 2 to change the Netmask.

4. When you finish making changes, reset the Max 8 or Max 8 Plus to activate the changes. You may either: ?? type /system/reset at

the command line, or

?? power-off the unit, wait 10

seconds, and turn it on again.

5. (Optional) Ping the Max from a PC, as illustrated in Figure 7 below, using the new IP address, to confirm that the correct parameters have been entered and stored successfully.

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Max 8 and 8 Plus User’s Guide Section 2

Figure 7 – Pinging the Max

The new IP address and netmask are now in effect. If you are using static IP addresses, you are now ready to finish setting up the Max 8 or Max 8 Plus using the Max Web Manager. Proceed to Section 3, Logging In to the Max Web Manager.

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Max 8 and 8 Plus User’s Guide Section 2

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Max 8 and 8 Plus User’s Guide Section 3

3. Logging in to the Max Web Manager

Before you can log in to the Max Web Manager, you need to know its current IP address. Refer to the procedures in Section 2 to obtain its IP address via a telephone keypad or serial connection.

REMINDER:

1. If you want to query the unit from a telephone keypad, see section 2.1.1,

Obtaining the Max 8 DHCP IP Address via a Telephone Keypad.

2. If you want to query the unit through a serial cable, see Section 2.1.2,

Connecting to the Max 8 or 8 Plus through a Serial Cable.

Once you know the Max 8’s IP address, you are ready to log in to the unit through a Web browser as follows:

1. Open a new browser window and enter the Max 8 or Max 8 Plus’s IP address in the address box.

The Max Web Manager Door page appears.

Figure 8 – Max Web Manager Door Page

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Max 8 and 8 Plus User’s Guide Section 3

2. When the Introduction page is displayed, click the “enter - Open the door” area.

The Network Password dialog box appears.

3. Enter your user name and password, and click OK.

You are now logged in. The Max Web Manager Site Map page is displayed.

NOTE: The default user name is root and the default password is n2p.

Figure 9 – Network Password Dialog Box

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Max 8 and 8 Plus User’s Guide Section 3

Figure 10 – Max Web Manager Site Map Page

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Max 8 and 8 Plus User’s Guide Section 3

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Max 8 and 8 Plus User’s Guide Section 4

4. Using the Max Web Man ager

Each of the various configuration pages is accessed by clicking its link on the Site Map. For example, click the Port Config link to access the Port Configuration page,

illustrated below.

4.1 Port Configuration

Figure 11 – Port Configuration Table

The Port Configuration page’s Address Table Configuration sheet shows the Max 8 or Max 8 Plus’s current hardware and port configurations. The Interface Type, Physical and Logical Port Numbers, and their Local Addresses are listed.

The Interface Type column does not pertain to the Max 8, since its ports are all FXS type ports.

The Local Address serves only as the source text for identification in the System Log Messages (see Section

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Max 8 and 8 Plus User’s Guide Section 4

4.7, Current System Log Messages). The user can modify the local addresses.

Logical Port Numbers are used in configuring the Current Routing Table. For more information, see Section 4.3, Configuring Accounts).

4.2 Network and Voice Configuration

Figure 12 – Network and Voice Configuration Tables

To modify the parameters on the Network and Voice Configuration page, simply enter the desired values into the respective boxes.

The IP Configuration table displays all the Max 8 and Max 8 Plus’s IP-related parameters .

The Voice Configuration table displays the Jitter Buffer Bounds , which are used to control the Quality of Service (QoS). The upper and lower bounds can be changed; larger bounds produce less packet loss, while smaller bounds produce

Figure 11 – Network and Voice Configuration Tables

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Max 8 and 8 Plus User’s Guide Section 4

more packet loss. However, packet delay increases with the bounds size. The default values in this table should not normally be changed.

DHCP users: If your LAN is using DHCP addresses, you do not have to configure this page. You may proceed directly to Section 4.3, Configuring Accounts, below.

Static address users: Your IP address and netmask are already present in the IP Configuration table (you entered them previously). Now you need to enter the additional IP parameter in formation you obtained from your LAN administrator:

?? Default Gateway ?? DNS Server IP (Primary) ?? DNS Server IP (Secondary) ?? Domain Name (if applicable)

NOTE: If a default gateway address or a DNS server address is not used, the value 0.0.0.0 must be entered into their respective boxes. If the boxes are left blank, the modified configuration settings will not be saved.

The Network Configuration table displays the doorman IP addresses and ports, and the TCP/UDP start ports.

The Port Numbers parameters must be changed to permit access when a LAN’s firewall permits only pre -assigned TCP/UDP port numbers to be used.

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Max 8 and 8 Plus User’s Guide Section 4

REMINDER:

Configuration changes you make in the Max 8 or Max 8 Plus are not applied until you reset the unit. To do this, you may either:

?? go to the Restart System page

(Section 4.7.3, Restart System , below) and click Restart,

?? type /system/reset at the

command prompt

?? power-off the unit, wait 10 seconds ,

and turn it on again.

4.2 Configuring Firewalls

If your connection to the Internet utilizes a firewall, several ports will have to be opened to allow your Max 8/16 or T1/E1 to make and receive calls to other Net2Phone devices.

UDP Port 6801 must be opened. The following port types/ranges must also be opened (the numbers displayed are the default start points for each):

1. UDP Port (OPAL) 7000

2. TCP Port 4000

3. UDP Port 21000

The table below explains the procedure for opening firewall ports for your Max 8/16 or T1/E1. This example illustrates the UDP Port (OPAL) assignments (with a default start point of 7000) for an 8-port Max 8/16 or T1/E1.

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Max 8 and 8 Plus User’s Guide Section 4

Max Port # Firewall

Port Type

Firewall Port

Numbers

1 UDP Port (OPAL) 7000 - 7001 2 UDP Port (OPAL) 7002 - 7003 3 UDP Port (OPAL) 7004 - 7005 4 UDP Port (OPAL) 7006 - 7007 5 UDP Port (OPAL) 7008 - 7009 6 UDP Port (OPAL) 7010 - 7011 7 UDP Port (OPAL) 7012 - 7013 8 UDP Port (OPAL) 7014 - 7015

In this example, the range to be opened is 7000 to

7015. The range is determined by the following formula:

Max Default Start Port + (# of Max Ports * 2) – 1

or in this example:

7000 + (8*2) – 1 = 7015

The table shows the firewall port assignments based on the default start port. If the Max gateway default start ports noted above are in conflict with your corporate firewall settings, you may assign port numbers in the range of 4000 to 65000 by applying the same principle illustrated in the table.

The TCP Port and UDP Port start parameters in the Network Configuration table must match the open firewall ports.

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Max 8 and 8 Plus User’s Guide Section 4

NOTE: If you have more than one Max behind the same

firewall, you must repeat the process for each unit, opening a different UDP PORT and TCP PORT for each.

NOTE: The Max 8/16 and T1/E1 gateway will not work behind a proxy server.

In Max -to-Max calling (when you call a Max unit from another Max), if either Max is connected to a LAN that employs a firewall, you will need to configure settings on both the Max and the firewall before Max -to-Max calls can be placed. This section will explain how to make the necessary adjustments.

1. On the Firewall: a. Open UDP PORT 6801.

b. Open an additional UDP PORT in the

range of 21000-65535.

c. Open a TCP PORT in the range of 4000

– 4015 for 8 ports and 4000 – 4031 for 16 ports. This must not be the same number port you opened in the previous step. (The maximum number in the range is determined by the following formula: Maximum = 4000 + (number of ports *

2) – 1.)

2. In the Network Configuration Table on Max’s Network and Voice Configuration page:

After opening the appropriate UDP PORT and TCP PORT on the firewall, you must specify these open ports on the Max device(s):

a. Change the TCP Start Port to the port

you opened in step 1-c above. For example, if you opened TCP PORT

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Max 8 and 8 Plus User’s Guide Section 4

21057 in step 1-c, enter 21057 for the TCP Start Port as shown in Figure 13 –

Network Configuration Table, below, illustrating the Network Configuration Table on the Network and Voice Configuration page.

b. Change the UDP Start Port to the port

you opened in step 1-b above. For example, if you opened UDP PORT 21000 in step 1-b, enter 21000 for the

UDP Start Port as illustrated in Figure 13 – Network Configuration Table, below.

Figure 13 – Network Configuration Table

3. Save your settings and restart the Max 8/16 or T1/E1:

After you have made the desired changes, click the Save button at the bottom of the page to save the new settings, then restart the unit.

The new settings should now be in effect.

NOTE: Some firewalls require the opened port to be forwarded to the Max 8/16 or T1/E1’s IP address. Consult your LAN administrator to determine if this is the case with your firewall.

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Max 8 and 8 Plus User’s Guide Section 4

NOTE: Some firewalls require the opened

port to be forwarded to the Max’s IP address. Consult your LAN administrator to determine if this is the case with your firewall.

4.3 Configuring Accounts

Click the Account Config link to access the Account Information page, illustrated below.

The Max 8 and Max 8 Plus allows accounts to be managed in either of two ways:

1. Single Account Management - All of the ports on the Max 8 and Max 8 Plus can operate from a single account number and PIN, or

2. Multiple Account Management - You can use a different account and PIN for each port.

Figure 14 – Account Configuration Table

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Max 8 and 8 Plus User’s Guide Section 4

4.3.1 Single Account Management

For single account management:

1. In the box for Port #1 in the Account column, enter a Net2Phone account number.

2. In the PIN field, enter the Personal Identification Number for that account.

3. Check the Use account for all ports checkbox.

4. If you wish to be able to receive incoming Max -to-Max calls on a given port, select the Y radio button in its Login column.

5. After the desired changes have been entered, click the Save button at the bottom of the page to save them.

6. Click the Restart System link on the Site Map page to reboot the system.

NOTES:

1. To receive Max -to-Max calls when multiple ports are sharing a single account, only one of the ports sharing the account may have the Y selected.

2. Only one call at a time can be made using any given account number. If a Net2Phone account number is entered for an FXO port in the Account Configuration Table, the account entered acts as a default account for the port. Charges incurred by callers through that port automatically accrue to this account.

3. Whenever a selection in the Login column is modified, the Max must be restarted before the change will take effect.

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Max 8 and 8 Plus User’s Guide Section 4

4.3.2 Multiple Account Management

For multiple account management:

1. For each port that is connected to a telephone or PBX/KPS, enter the account number and PIN you intend to use with that port.

2. Make sure that Use account for all ports is NOT checked.

4. After the desired changes have been entered, click the Save button to save them.

5. Click the Restart System link on the Site Map page to reboot the system.

4.3.3 The Login Button

The Yes radio buttons in the Login column (Figure 14, above) are used to enable a port to receive incoming Max -to-Max calls. This topic is discussed in Section

4.4.2.1,Configuring Max-to-Max Calling.

4.3.4 Announce Account Balance

You can choose to hear your account information when you are placing a call (except Max -to-Max calling).

There are three options for announcing the user account balance: off, dollar, minutes.

To announce the funds (dollars) remaining in an account:

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Max 8 and 8 Plus User’s Guide Section 4

1. Select the dollar radio button under the Announce Account Balance heading.

2. Click the Save Changes button.

4.3.5 FAX Only

You can set the fax mode for each port to either enable or disable. If you want to use a fax machine, select the Y radio button for the desired port .

4.4 Interactive Voice Response (IVR) Configuration

REMINDER: A separate port with its own

telephone line connection to the PBX or to an analog telephone is required for each concurrent telephone call (or conversation) desired. For example, if the capability for five concurrent calls is desired, then the Max must have at least five ports each connected to the PBX or to an analog telephone.

4.4.1 The Remote Access IVR Configuration

Table

To go to the Remote IVR Access Configuration Table, click the Remote IVR Config link on the Site Map page.

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Max 8 and 8 Plus User’s Guide Section 4

Figure 15 – Remote Access IVR Configuration Table

The Remote Access IVR function permits system managers to select the announcement that will greet callers on an FXO port; in addition, the system managers can designate the security, call forwarding, or other options that may be applied to the port.

To configure the Remote Access IVR Configuration Table:

1. Make sure the FXO port you are configuring is connected to the analog line card of a PBX unit.

2. Be certain that a PBX or PSTN telephone number has been assigned to the port.

3. Select one of the following six modes for the port (only one mode at a time may be selected):

?? IVR Off – When IVR Off is selected

for a port, callers to the port get an immediate VoIP dial tone and can make VoIP calls without restriction.

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Max 8 and 8 Plus User’s Guide Section 4

?? Play Welcome Only – When this

option is selected, callers to the port hear a welcome message, “Welcome to Net2Phone. Please enter the number you wish to call.” Callers can then make VoIP calls without restriction.

?? Request Password Only – This

option prevents unauthorized access to the FXO port on which it is set. Callers are asked to enter a password throu gh the telephone keypad before access to VoIP calling is permitted. Callers can then make VoIP calls without restriction. To configure this option, you must create a password (in the port’s Password column) which may consist of up to 5 (numeric only) characters.

?? Request Account and PIN – This

feature requires the caller to enter a Net2Phone account number and PIN before VoIP calling is enabled. If the caller then incurs charges while using the Max, they will accrue to the caller’s account. (See Important note below.)

?? Request Password Account and

PIN – This option combines the two functions described above.

?? Use Forwarding Number – Select

this IVR option for a port if you wish to have incoming calls to that port forwarded to a specified number automatically, without notice to the caller. Any PSTN telephone number, or a Net2Phone account

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Max 8 and 8 Plus User’s Guide Section 4

number preceded by *72, may be entered in the Forwarding Number column. If a PSTN number is entered, it must include any required preliminary digits, such as a 1 for long distance calling.

IMPORTANT: If a Net2Phone account number is entered for an FXO port in the Account Configuration Table (see Section

4.3, Configuring Accounts) the account entered acts as a default account for the port. Charges incurred by callers through that port automatically accrue to this account.

If Request Account and PIN or Request Password Account and PIN is then selected, and a caller enters an incorrect or invalid account number, the port will substitute this “default” account number for the invalid one and

the call will proceed using the default account.

Unless this arrangement suits your needs, you must clear any account number that may have been entered for an FXO port in the Account Configuration Table when Request Account

and PIN or Request Password Account and PIN are selected.

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Max 8 and 8 Plus User’s Guide Section 4

Figure 16 illustrates the call-flow of a telephone call placed through a Max 8 Plus’s FXO port. In this scenario, four FXO ports are connected to the PBX in a hunt group set up at extension 4000.

New York City

LAN

London

LAN

1 2 3 4 5 6 7 8 9 * 8 #

PBX

Extension

PBX

Switch

MAX 8 Plus

PBX

Switch

PSTN

Analog Line

Card

Caller dials 5722, which is

pre-set on PBX to dial

*721234123412#, account no.

of London MAX's FXO port.

PBX sends call

to NYC MAX's FXO port, which is set to IVR Off.

NYC MAX

sends call via

the N2P

Network and

the Internet.

London MAX

receives call

from NYC via

the Internet.

London MAX sends

call to FXO port

with account no.

1234123412.

FXO port with account no. 1234123412

responds with MAX-to-MAX IVR prompt

(depending on options selected): "Please

enter your password."

(Caller enters a password.)

IVR continues: "Please enter the number

you wish to call."

(C aller enters a local London telephone

number, including London PBX's access

code for an outside line, such as "9";

for example, 9 123 4567.)

London PBX sends call to

local PSTN.

1 2 3 4 5 6 7 8 9 * 8 #

PSTN

Telephone

connected to

line 123 4567

rings.

Internet

Net2Phone

Network

MAX 8 Plus

Figure 16 – Phone Call Flow for Max 8 Plus FXO Port

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Max 8 and 8 Plus User’s Guide Section 4

4.4.2 The Max-to-Max IVR Configuration Table

If your unit does not have FXO ports or will not be receiving any Max -to-Max calls, this section is not applicable.

Click the Max-to-Max IVR Config link on the Site Map page to go to the Max -to-Max IVR Configuration Table, illustrated below.

Figure 17 – Max -to-Max IVR Configuration

NOTE:

?? If the LAN to which either Max is

connected employs a firewall, you need to configure settings on both the Max unit and the firewall before you can place Max -to-Max calls.

?? For information about configuring a

firewall, refer to Section 4.2, Configuring Firewalls. In Max -to-Max calling, the receiving port’s Account Information table settings must be configured to permit it to receive calls. For details, refer to Section 4.4.2.2, Receiving Max-to-Max Calls.

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Max 8 and 8 Plus User’s Guide Section 4

4.4.2.1 Configuring Max-to-Max Calling

Callers may access a port on a remote Max 8 or Max 8 Plus from another Max device (Max -to-Max) by dialing *72 followed by the receiving port’s virtual number, which is the first ten digits of its account number.

If the receiving port is an FXS port, the telephone connected to the port will ring.

If the receiving port is an FXO port, it permits callers to use its PBX as though they were on a local PBX telephone extension, subject to the options set by the receiving unit’s system manager in its Max -to-Max IVR Configuration Table. Callers must use the remote PBX’s dialing plan. For example, if PBX users at the remote site dial 9 for an outside line, the callers must also do so.

The Max -to-Max IVR Configuration Table allows the system manager to configure the way a Max 8 or Max 8 Plus’s FXO ports will respond to VoIP calls it receives from other Max units.

In the Max -to-Max IVR Configuration Table:

1. Make sure the FXO port you are configuring is connected to the analog line card on the PBX unit.

2. Select one of the following five modes: (only one mode at a time may be selected)

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Max 8 and 8 Plus User’s Guide Section 4

?? IVR Off – When IVR Off is

selected for a port, callers to the port get an immediate PBX dial tone and can use the PBX’s facilities without restriction.

?? Play Welcome Only –

When this option is selected, callers to the port hear a welcome message, “Welcome to Net2Phone. Please enter the number you wish to call.” It then permits them to use the PBX as if they were on one of its local telephones. Callers must use the remote PBX’s dialing plan. For example, if a PSTN number is entered, it must include any required preliminary digits, such as 9, to get an outside line.

?? Password Request Only –

This option prevents unauthorized access to the FXO port on which it is set. Callers are asked to enter a password through the telephone keypad before access to the PBX is permitted. To configure this option, you must create a password (in the Password column), which may consist of up to 5 (numeric only) characters.

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Max 8 and 8 Plus User’s Guide Section 4

?? Welcome and Password –

This option combines the two functions described above.

?? Use Forwarding Number –

Select this IVR option for a port if you wish to have incoming calls to that port forwarded to a specified number automatically, without notice to the caller. Any PSTN telephone number, or a Net2Phone virtual number (*72 plus the first ten digits of a Net2Phone account number), may be entered in the Forwarding Number column. If a PSTN number is entered, it must be entered us ing the PBX’s dialing plan. For example, if PBX users dial 9 for an outside line, the PSTN telephone number must be preceded by a 9.

4.4.2.2 Receiving Max-to-Max Calls

For the Max 8 or Max 8 Plus to be able to receive Max -to-Max calls, the Account Information Page (Section

4.3, Figure 14 – Account Configuration Table) must be configured.

To designate a port to receive incoming Max -to-Max calls, select the Y radio button in its Login column.

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Max 8 and 8 Plus User’s Guide Section 4

NOTE: Only one of the ports sharing a single

account may have the Y in its Login column selected, designating it to receive calls.

The same account may be entered in all the ports. Each port can place outgoing calls using the single account, which may be acceptable when account usage is not tracked. But note that only one port has been designated to receive incoming calls.

?? Only one call at a time can be

made using any given account number.

?? Whenever settings on this page

are changed, the Max must be rebooted before the change will take effect.

?? See your reseller for Max -to-Max

calling rates.

Figure 18 on the following page represents the call-flow in one type of Max-to-Max telephone call. Other calling configurations are also possible.

See your reseller for Max-to-Max calling rates.

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Max 8 and 8 Plus User’s Guide Section 4

New York City

LAN

London

LAN

1 2 3 4 5 6 7 8 9 * 8 #

PBX

Extension

PBX

Switch

MAX 4/8

PBX

Switch

MAX 4/8

PSTN

Analog Line

Card

Caller dials 5722, which is

pre-set on PBX to dial

*721234123412#, account no.

of London MAX's FXO port.

PBX sends call

to NYC MAX's

FXO port, which

is set to IVR Off.

NYC MAX

sends call via

the N2P Network and the Internet.

London MAX

receives call

from NYC via

the Internet.

London MAX sends

call to FXO port with account no.

1234123412.

FXO port with account no. 1234123412

responds with MAX-to-MAX IVR prompt

(depending on options selected): "Please

enter your password."

(Caller enters a password.)

IVR continues: "Please enter the number

you wish to call."

(Caller enters a local London telephone

number, including London PBX's access

code for an outside line, such as "9";

for example, 9 123 4567.)

London PBX sends call to

local PSTN.

1 2 3 4 5 6 7 8 9 * 8 #

PSTN

Telephone

connected to

line 123 4567

rings.

Internet

Net2Phone

Network

Figure 18 – Max -to-Max Call Flow

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Max 8 and 8 Plus User’s Guide Section 4

4.5 The Current Routing Table

Click the Routing Table Config link to access the Current Routing Table page, illustrated below.

The Routing Table is used to set up routing between two or more telephone extensions connected to a single Max’s FXS ports. An entry must be added to the Current Routing Table for each extension that must be able to receive calls from other ex tensions connected to the unit through an FXS port, and only FXS ports can be configured for this function.

If a customized numbering scheme is desired, entries for each number can be added to the table.

The Current Routing Table displays the following fields for each entry:

?? an index number (Index) ?? the interface type (I/F) ?? the logical port numbers (Port )

Figure 19 – Current Routing Table

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Max 8 and 8 Plus User’s Guide Section 4

?? the phone number to be routed (Number) ?? the truncation length (TRNC)* ?? the prefix number (P re)* ?? the postfix number (P ost)* ?? validity of the table entry *

* The items marked with an asterisk are intended for special circumstances . The items should be left unchanged in typical applications.

4.5.1 Logical Port Numbering

The difference between physical and logical port numbering is that, in logical port numbering, the FXS and FXO ports are counted separately, and the count starts from zero instead of one. So the first FXS port will be FXS 0, and the first FXO port will be called FXO 0.

??If you have all FXS or all FXO ports:

Take the number of the port as it appears in the Account Setup page of the Max Web Manager, and subtract one (since we count from 0 instead of 1). For example, if you had all FXS ports, the logical port number for physical port 11 would be FXS 10 (11 – 1 = 10).

??If you have both FXO and FXS ports

(Max 8 Plus only): Note which ports are

FXS and which are FXO. Write down the physical port numbers in the table in Appendix D.

From left to right, count the FXS ports starting from 0, and then count the FXO ports starting from 0. As you count, write down each port’s logical number next to its physical number.

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Max 8 and 8 Plus User’s Guide Section 4

A Physical and Logical Port Number Table, Appendix D in this Guide, has been provided for you to write down the positions of your FXS and FXO ports so that they are available for future reference.

4.5.2 Adding an Entry to the Current Routing Table

To add an entry to the Current Routing Table:

1. Select FXS for the interface type.

Interface type Description

FXS Interface for analog telephone VoIP Interface for IP network

2. Enter the logical number of the port ,

referring to the table you prepared in Appendix D.

3. Enter the telephone or extension

numbers that are to be directed to the

1 2 3 4

FSU FOU

1 2 3 4

Port1Port

Port

Port5Port6Port7Port

Figure 20 – Logical Port Numbering

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Max 8 and 8 Plus User’s Guide Section 4

port using the characters in the following table:

Character Description

0, 1, 2, 3, 4, 5, 6, 7, 8, 9, *

The characters that can input from a

telephone keypad ? Represents any single character ~ Represents a string of characters of

any length

?? Example 1: “1???” signifies any

number that begins with a 1, followed by any 3 digits.

?? Example 2: “011~” signifies any

number that begins with 011, followed by any number of digits (The Max 8 Plus only uses the pound character (#) as an enddigit indicator, so it is not needed in the call routing table.)

4. To delete an unwanted entry, simply type its index number in the Delete Entry box and click the Delete Entry button.

NOTE: The two VoIP entries in the Current Routing Table cannot be deleted as they are necessary for correct operation of the Max 8 Plus system.

After the desired changes have been entered, click the Save button to save them. The unit must then be rebooted as in Section 4.7.3, Restart System , to activate the new settings.

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Max 8 and 8 Plus User’s Guide Section 4

4.6 System Information and Commands

Click the System Information link to access the System Information page, illustrated below.

Figure 21 – System Information Page

The System Information page displays:

?? the Current System Name ?? the Current Login (user name ) ?? the Current Password ?? the Hardware Version ?? the Software Version

The system manager has the options of changing the system name and the current password.

To change entries on this page, just enter the new information into the desired fields, click the Save button, and restart the Max.

If changes are made on this page, the system must be restarted as discussed in Section 4.7.3, Restart System , before the changes take effect.

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Max 8 and 8 Plus User’s Guide Section 4

4.7 Other Web Manager Functions

4.7.1 Load Default Config

Click the Load Default Config link to access the Click to load factory settings page, illustrated below.

Figure 22 – Click to Load Factory Settings Page

Click the Load button to restore the Max 8 or Max 8 Plus’s default factory configuration. (Refer to the Max 8 or Max 8 Plus Command Reference Guide for system default settings.)

CAUTION: This command causes all of your configuration settings and parameter values to be deleted.

4.7.2 Show Log Messages

Click the Show Log Messages link to access the Current System Log Messages page, illustrated below.

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Max 8 and 8 Plus User’s Guide Section 4

4.7.3 Restart System

Click the Restart System link to access the Restart System page, illustrated below. To restart the system, click the Restart button.

Figure 24 – Restart System Page

4.7.4 Upgrading the System Software

Click the Download Latest Firmware link to access the Software Upgrade page, illustrated below.

Figure 23 – Current System Log Messages Page

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Max 8 and 8 Plus User’s Guide Section 4

Figure 25 – Download Latest Firmware Page

The software upgrade procedure for Max 8 or Max 8 Plus is divided into stages:

1. Click the Download button to download the files needed for upgrade from Net2Phone’s FTP server to a client PC on the Max 8 Plus’s LAN.

2. Click the Update Max button to upload the new software to the Max 8 Plus system.

Be sure to have the following information at hand:

?? IP address of Max 8 or Max 8 Plus ?? User name ?? Password

Follow the instructions to contact the upgrade FTP server and to chec k for and download any available software updates to your PC. You will then be shown how to upload the new software version to the Max 8 or Max 8 Plus.

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Max 8 and 8 Plus User’s Guide Section 4

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Max 8 and 8 Plus User’s Guide Section 5

5. Configuring Voice Messages

The Max 8 or Max 8 Plus employs a set of default messages for the IVR voice prompts and responses callers hear, and for the prompts and responses you hear when you configure the Max through a telephone keypad.

If you wish, you can record custom voice message files (vocfiles) to replace the default ones. This section will explain that procedure.

NOTE: Before attempting to record a new voice message file, review Section 2.1.2,

Connecting to the Max 8 and Max 8 Plus through a Serial Cable. For help with

command line navigation, refer to Section 1 of your Max 8 or Max 8 Plus Command

Reference Guide, Basic Command line Navigation.

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Max 8 and 8 Plus User’s Guide Section 5

5.1 Voice Message Files

The following table shows the Max 8, 8 plus message file contents as shipped.

File Name Message that the file should contain

CA0000B The number you dialed is busy.

CA0001B

The number you are calling from is not authorized. Please contact your administrator for more information.

CA0002B Your call cannot be completed. CA0003B Called party is not logged on. CA0004B The number you called was not allowed. CA0005B No channels are available.

CA0006B

You are using an invalid account number. Please check the account number and try again.

CA0007B

The number in the forwarding field is not valid. Please contact your administrator for more information.

CA0008B

There is a problem with your Internet connection. Please contact your administrator for more information.

CA0009B Your account is being used. Please try again..

CA0010B

The number you are calling from is not authorized. If you have an account number press #. Otherwise, contact your administrator for more information.

CA0011B

You have dialed a number that has been restricted by the Max administrator. Please try again.

CA0012B

You have dialed an invalid number. Please press # to try again.

CA0013B

The person you are trying to call is already making a PC-to-PC call.

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Max 8 and 8 Plus User’s Guide Section 5

File Name Message that the file should contain

CA0014B

Your account is disabled. Please check the account number and try again.

CA0015B Please press ### to complete the call or hang up.

CA0016B

Your call is disconnected from IP address change in DHCP. Please try to call later.

TN0001Z Hold Music TN0002Z Wait Music

SN0000B Welcome to Net2Phone. SN0001B Thank you for using Net2Phone. SN0002B Please enter your password. SN0003B Your password is incorrect. Please try again. SN0004B Please enter the number you wish to call. SN0005B Please enter your account number.

SN0006B

You do not have sufficient funds for this call. Please contact your administrator to recharge your account .

SN0007B You must be logged out before y ou trying to call. SN0008B Please enter your PIN.

SN0009B

Welcome to Net2Phone. Please enter the number you wish to call.

SN0010B Goodbye and thank you for using Net2Phone.

FE0000B Feature Complete (Dingdong) –Optional FE0001B Please, enter your IP address. FE0002B Your IP Address is FE0003B Please, enter your netmask . FE0004B Your net mask is

Page 70

Max 8 and 8 Plus User’s Guide Section 5

File Name Message that the file should contain

FE0005B DHCP is now enabled, please press #. FE0006B DHCP is now disabled, please press #. FE0007B You have FE0008B Remaining in your account FE0009B Please, reboot your Max

DG0000B Zero DG0001B One DG0002B Two DG0003B Three DG0004B Four DG0005B Five DG0006B Six DG0007B Seven DG0008B Eight DG0009B Nine DG0010B Ten DG0011B Eleven DG0012B Twelve DG0013B Thirteen DG0014B Fourteen DG0015B Fifteen DG0016B Sixteen DG0017B Seventeen DG0018B Eighteen DG0019B Nineteen

Page 71

Max 8 and 8 Plus User’s Guide Section 5

File Name Message that the file should contain

DG0020B Twenty DG0030B Thirty DG0040B Forty DG0050B Fifty DG0060B Sixty DG0070B Seventy DG0080B Eighty DG0090B Ninety DG0100B Hundred DG0101B Thousand DG0102B Dot (.) DG0103B Dollar DG0104B Cent

DG0105B And

DG0106B Minute

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Max 8 and 8 Plus User’s Guide Section 5

5.2 Voice Message File Download

To implement the file upload/download procedure, you will need:

1. A PC with LAN connection to Max 8 or Max 8 Plus.

2. The DOS FTP client program (included with all Micros oft operating systems).

3. The Max 8 or Max 8 Plus voice message binary file, “vocfile” (for upload).

5.2.1 Voice Message File Download Procedure

1. Power-on the Max 8 or Max 8 Plus system and wait until the “OPR” LED begins to blink.

2. Obtain the Max 8 or Max 8 Plus’s current IP address (see Section 2,

Connecting the Max 8 or Max 8 Plus to a LAN).

3. On your PC, open a DOS window or Command prompt.

4. Go to the PC directory to which you want to download the vocfile.

5. Establish an FTP connection with the Max 8 Plus as follows: from the DOS prompt, type ftp, a space, and the IP address of the unit followed by the R key. For example: ftp

192.168.172.19 R (use your

Max 8 or Max 8 Plus’s IP address).

6. At the User

<192.168.172.138:<none>>

prompt, enter the default user name,

root, followed by the R key.

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Max 8 and 8 Plus User’s Guide Section 5

7. When prompted for a password, enter the default password, n2p, followed

by the Enter key.

The password does not display on the screen as you type it.

8. At the FTP> prompt, type get

vocfile, followed by the Enter key.

Figure 26 – FTP File Download Procedure

The figure above illustrates the FTP file download procedure. You may now access the vocfile in the directory to which it was downloaded.

5.2.2 Voice Message File Upload Procedure

1. Proceed as in steps 1 – 7 in Section

5.2.1 above, Voice Message File Download Procedure.

2. At the prompt, type put vocfile, followed by the Enter key.

The new vocfile is not activated until yo u reboot the Max 8 Plus system.

3. To save the file and reboot the Max 8 or Max 8 Plus, proceed as in steps 8 – 10

Page 74

Max 8 and 8 Plus User’s Guide Section 5

in Section 5.2 above, Voice Message File Download.

Page 75

Max 8 and 8 Plus User’s Guide Section 6

6. Placing Calls

6.1 The Pound Key

The pound key (#) is used by the Max 8 and Max 8 Plus to indicate the end of a dial string. If the pound key is omitted, the Max waits three seconds for additional input, then places the call. This delay is adjustable through a HyperTerminal connection. For details, see Sections 10 and 11 in the Max 8 and M ax 8 Plus Command Reference Guide.

6.2 Placing Calls to the PSTN

6.2.1 Placing calls to destinations within North America

Pick up the handset on a telephone connected to one of the Max 8 and Max 8 Plus’s ports and dial 1 + the area code + the local number, followed by the # key. For example, if the area code is 212 and the local number is 555-6791, you would dial 1 212 5556971 #.

6.2.2 Placing international calls

Pick up the handset and dial 011 + the country code + the city code + the local number, followed by the # key. For example, if the country code is 9, the city code is 81 and the local number is 223-4567, you would dial 011 9 81 2234567 #.

6.3 Max-to-Max Calling

6.3.1 Calling a Max 8 or 8 Plus FXS port from another Max

We will imagine that you are calling from a telephone connected to your Max’s FXS port in New York City to a telephone connected

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Max 8 and 8 Plus User’s Guide Section 6

to a Max’s FXS port in Los Angeles. The account number assigned to the remote Max’s port is 1234567890.

1. Dial *72 1234567890 #.

2. The telephone attached to the port in Los Angeles rings.

6.3.2 Calling a Max 8 Plus’s FXO port from another Max

Let us imagine that you are planning a trip to England and you need to call Windsor Castle’s 24 hr. information line. To call from London, you would dial 0753 (the city code) + 831118 (the local number). To place the call directly from your PBX extension in your office in the US, you would dial 011 01 753 831118 (omitting the 0 before the city code).

We will place the call as a Max -to-Max call, using the Max 8 Plus in your company’s New York City office and the Max 8 Plus in your company’s London office.

Before we place the call, let us assume the following conditions.

On the New York City (local) Max unit:

1. The New York City Max’s four FXO ports have been configured for Max to-Max calling and their Max -to-Max IVR setting is IVR Off.

2. Extension number 4000 on the PBX has been assigned to this group. The group is configured on the PBX as a hunt group so that, when 4000 is dialed from an extension on the PBX, the PBX connects the caller to the first

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Max 8 and 8 Plus User’s Guide Section 6

available unoccupied port on the Max within the group.

On the London (remote) Max unit:

1. The account number of the London unit is 1234567890.

2. The Welcome and Password option has been selected on that unit’s Max to-Max IVR Config table.

Now we can proceed with the call.

1. Dial 4000 from your office PBX extension.

You hear an Internet dial tone.

2. Dial *72 + the remote FXO port’s account number, e.g., *72 1234567890 #.

The Max in the London office greets you, “Welcome to Net2Phone. Please enter your password.”

3. Enter the password.

The Max in London responds, “Please enter the number you wish to call.”

4. Enter Windsor Castle’s city code and local number as if you were dialing an inter-city call from London: 0753

831118.

The voice prompts you receive from the remote unit would depend on how its Max to-Max IVR options were configured. Depending on the options set by the remote system’s manager:

?? You might immediately be asked for a

number you wish to call,

?? You might be asked for a password,

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Max 8 and 8 Plus User’s Guide Section 6

?? Your call may be automatically

forwarded to another number (without any notification to you).

NOTES:

?? If the LAN to which either Max is

connected employs a firewall, you need to configure settings on both the Max unit and the firewall before you can place Max -to-Max calls. For information about configuring a firewall, refer to Section 4.2, Configuring Firewalls.

?? In Max -to-Max calling, the receiving

port’s Account Information table settings must be configured to permit it to receive calls. For details, refer to Section 4.4.2.2, Receiving Max -to- Max Calls.

?? Refer to your Reseller for information

about Net2Phone’s Max -to-Max calling rates.

Page 79

Max 8 and 8 Plus User’s Guide Appendix A

Appendices

Appendix A – Troubleshooting

A.1 Common mechanical installation

problems and corrective actions

If there appears to be a malfunction, first check all cables and connections. If these appear to be in order, see the following table for specific troubles and solutions.

Symptom Possible Cause Corrective Action

Power source switched off

Switch power source ON

Faulty power cable Check/replace power

cable

Faulty power source Check/correct input

power

Power LED and fan are off

Faulty internal power supply

Contact Net2Phone Technical Service Center or your

Net2Phone

reseller Power LED on; fan off

Faulty N2P Max 8 Contact Net2Phone

Technical Service

Center or your

Net2Phone reseller Power LED off; fan on

Faulty N2P Max 8 Contact Net2Phone

Technical Service

Center or your

Net2Phone reseller

Page 80

Max 8 and 8 Plus User’s Guide Appendix A

Symptom Possible Cause Corrective Action

Faulty console terminal

Check/replace terminal

Faulty cabling to terminal

Check/replace cable

No initialization response from N2P Max 8

Faulty N2P Max 8 Contact Net2Phone

Technical Service

Center or your

Net2Phone reseller

Overheating Check ventilation Unit shuts off after operating for some time

Faulty N2P Max 8 Contact Net2Phone

Technical Service Center or your

Net2Phone reseller Console fault Reset/replace console Software error Repeat power-up

procedure

Console screen display freezes

Faulty N2P Max 8 Contact Net2Phone

Technical Service

Center or your

Net2Phone reseller

A. 2 Common network connection problems

When I attempt to connect to my Max 8 or Max 8 Plus through a serial cable connection, I do not see any text, or the text that appears is distorted.

Make sure the connection settings are as follows:

Baud rate 19200 Parity None Character size 8

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Max 8 and 8 Plus User’s Guide Appendix A

Stop Bit 1 Flow Control None

Make sure the serial cable is connec ted and fastened to both the Max 8 Plus and your computer.

My network supports DHCP, but my Max 8 or Max 8 Plus cannot obtain correct network settings.

1. Make sure DHCP is enabled.

2. Make sure the RJ-45 LAN cable is connected securely to your Max 8 Plus and LAN, hub, or router.

3. Make sure that all network ports, routers, or hubs are live.

I set DHCP to ON, but my Max 8 or Max 8 Plus cannot obtain correct network settings.

1. Make sure your network supports DHCP.

2. Make sure your RJ-45 LAN cable is securely connected to both the Max 8 Plus and to the LAN, hub, or router.

3. Make sure that all network ports, routers, or hubs are live.

My analog phone does not have a period; how do I enter the periods in my IP address and netmask?

Use the star key (*) in place of the periods.

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Max 8 and 8 Plus User’s Guide Appendix A

When I enter a static IP Address into my Max 8 or Max 8 Plus and restart the unit, the IP Address I entered is not saved.

1. Make sure DHCP is set to OFF.

2. If you entered the IP address through an analog phone, make sure you press the # key before hangi ng up.

I changed the login password on my Max 8 or Max 8 Plus and I forgot the new password.

When I attempt to access the Max Web Manager, I am prompted for a user name and password. But when I enter them and press the OK button, the Password page reappears.

Make sure both the user name and password are correct (Note that the user name and password are case sensitive).

A. 3 Common configuration problems

In the Max Web Manager Network and Voice Configuration page, I omitted the DNS server field because it does not apply to me, but now the Max Web Manager will not let me save the settings.

The DNS fields must not be left blank. If you do not wish to enter DNS Servers, you must enter 0.0.0.0 in those fields.

In the Max Web Manager’s Account Configuration page, I accidentally

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Max 8 and 8 Plus User’s Guide Appendix A

checked the “Use account for all fields” check-box and saved the changes. Now the different accounts I had in each port are no longer present. How can I put them back?

You must make sure the Use account for all fields checkbox is unchecked, and enter

the account information again manually.

When I dial the extension that I routed to port 1, it rings port 2, and when I dial the extension I routed to port 2, it rings port 3, etc…

In the Routing Table Configuration page, make sure you routed each extension to the logical port number of the desired port, not the labeled or physical port number. To find the logical port number for each port, refer to Section 4.5.1, Logical Port Numbering.

A. 4 Problems using the Max 8 or Max 8

Plus

When I attempt to make a call, I hear a fast busy signal.

Click the Show Log Messages link to access the Current System Log Messages page (Section 4.7.2, Show Log Messages).

Then check to see if 00 REL DM_NOT_SPECIFIED is displayed. This

would indicate that the doorman servers cannot be found. Make sure that the DNS server IP parameter values are correct so that the doorman can be reached.

Page 84

Max 8 and 8 Plus User’s Guide Appendix A

When I attempt to call into my Max 8 Plus from another unit via *72, I get a busy signal.

1. Make sure the account number you are calling from is valid and has a correct PIN.

2. Make sure the account you are calling from has sufficient funds.

3. Make sure you entered the correct number to be dialed.

4. Make sure you entered *72 before the number.

5. If the port you are calling is sharing an account number with other ports, make sure that only the port you dialed is set to Login in the Account Information table. See Section 4.3, Configuring Accounts.

When I attempt to make a call from either an FXS or FXO port, I get immediately disconnected.

1. Use the ping command to determine that the Max’s connection to the LAN

is functioning. The ping command is discussed in Section 2.2.2.2, Entering

an IP Address.

2. Make sure that an account number has been entered for the port from which you are calling, and that there are funds in the account. This topic is covered in Section 4.3, Configuring Accounts.

Page 85

Max 8 and 8 Plus User’s Guide Appendix B

Appendix B – Technical Support

If you are experiencing a technical problem, please refer to Appendix A, Troubleshooting. If the problem remains unresolved, please contact your reseller for assistance.

Do not attempt to disassemble the Max 8 or Max 8 Plus. There are no user-serviceable parts inside the unit.

Do not attempt to disassemble the Max 8 or Max 8 Plus aside from removing the FSU/FOU cards. There are no user-serviceable parts inside the unit.

Page 86

Max 8 and 8 Plus User’s Guide Appendix A

Page 87

Max 8 and 8 Plus User’s Guide Appendix C

Appendix C – System Specifications

Max 8

Analog Voice Interface

FXS, RJ-11, 8 ports

LAN Interface

10/100baseT, RJ-45, 1 port {Ethernet/FastEthernet autodetection}

Serial Interface

EIA-232 {old RS -232C}, DB-9, 1 port Asynchronous serial communication at 19200bps

LED indicators

one active status indicator for system one alarm indicator for system malfunction one active status indicator for each analog voice port one Fast Ethernet indicator one LAN link indicator one LAN data receive indicator one serial port transmit indicator one serial port receive indicator one voice transmit indicator one voice receive indicator

VoIP protocol

Net2Phone propriety protocol

Voice Processing Capabilities {compression/decom pression} {QoS related capabilities}

G.711 G.723.1 Echo Cancellation (G.168) Voice Activity Detection Comfort Noise Generation

Page 88

Max 8 and 8 Plus User’s Guide Appendix C

Management interface

Command line interface via console port or telnet client Web interface via any web browser

Physical Size (H x W x D)

45 x 439 x 310 mm {mounting handles for 19 inch rack are available}

Weight

2 Kg.

Input power

100 - 240 VAC, 1.5 A (max.), 50/60 Hz , 50 W (max.)

Main processor

Motorola MPC855T

Operation temperature

0 ~ 50o C

Storage temperature

-40 ~ 85o C

Operation humidity

5 ~ 95%, non-condensing

Noise level

15 dB @ 1 m

Ringer Equiv. No. 0.5B

Page 89

Max 8 and 8 Plus User’s Guide Appendix C

LED Meaning LED Meaning LED Meaning

ALM Alarm OPR Operation

10/100 Fast

Ethernet

LINK Link

active

LRX

RECEIV

E D A T A

STX Serial

port transmit

SRX Serial

port receive

TXHW

Voice transmit

RXHW Voice

receive

Page 90

Max 8 and 8 Plus User’s Guide Appendix C

Max 8 Plus

Analog Voice Interface

FXS/FXO, RJ-11, 4/8 ports

LAN Interface

10/100baseT, RJ-45, 1 port {Ethernet/FastEthernet autodetection}

Serial Interface

EIA-232 {old RS -232C}, DB-9, 1 port Asynchronous serial communication at 19200bps

LED indicators

ALM(alarm) OPR(operational : system active status indicator) 10/100(fast Ethernet) LRX(LAN receive : LAN data receive indicator ) STX(serial transmit) SRX(serial receive) VTX(voice transmit) CLK(reserved) one active status indicator for each

analog voice port

VoIP protocol

Net2Phone propriety protocol

Voice Processing Capabilities {compression/deco mpression} {QoS related capabilities}

G.711 G.723.1 Echo Cancellation (G.168) Voice Activity Detection Comfort Noise Generation

Management interface

Command line interface via console port or telnet client Web interface via any web -browser

Physical Size (H x W x D)

45 x 439 x 310 mm {mounting handles for 19 inch rack are available}

Page 91

Max 8 and 8 Plus User’s Guide Appendix C

Weight

2 Kg.

Input power

100 - 240 VAC, 1.5 A (max.), 50/60 Hz , 50 W (max.)

Main processor

Motorola MPC855T

Operation temperature

0 ~ 50o C

Storage temperature

-40 ~ 85o C

Operation humidity

5 ~ 95%, non-condensing

Noise level

15 dB @ 1 m

Ringer Equiv. No. 0.5B

LED Meaning LED Meaning LED Meaning

ALM Alarm OPR Operation

10/100 Fast

Ethernet

LINK Link

active

LRX

RECEIV

E D A T A

STX Serial

port transmit

SRX Serial

port receive

TXHW

Voice transmit

CLK reserved

Page 92

Max 8 and 8 Plus User’s Guide Appendix C

Page 93

Max 8 and 8 Plus User’s Guide Appendix D

Appendix D – Physical and Logical Port

Number Table

FXS Ports FXO Ports

Physical Port Number

Logical Port Number

Physical Port Number

Logical Port Number

Page 94

Max 8 and 8 Plus User’s Guide Appendix D

Page 95

Max 8 and 8 Plus User’s Guide Appendix E

Appendix E – Approvals and Listings

FCC Declaration of Conformity

?? Product name: Max 8 ?? FCC Rules: Tested to comply with FCC part

15, Class A

?? Operating environment: for office use

FCC Declaration of Conformity

?? Product name: Max 8 Plus ?? FCC Rules: Tested to comply with FCC part

15, Class A & Part 68

?? Operating environment: for office use

FCC Compliance Statement:

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

I.T.E

E176683

Page 96

Max 8 and 8 Plus User’s Guide Appendix E

Important! Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Use with an approved telephone set.

Party responsible for product compliance:

Net2Phone, Inc. 520 Broad Street Newark, NJ 07102 USA

Page 97

Max 8 and 8 Plus User’s Guide Index

Index

Account Configuration

page.................... 39

accounts ............ 39, 81

Address Table

Configuration table31

AVU......................... 84

broadband..................1

browser.................... 26

CNG..........................3

Comfort noise

generation..............3

console ......... 11, 13, 15

default gateway

address................ 33

DHCP ....11, 17, 18, 20,

21, 33 DNS server addresses

............................ 33

domain name ........... 33

Dynamic jitter buffer

control....................3

echo cancellation........2

factory configuration ..60

firewall ....34, 37, 48, 76

FXS port ....................1

G.168..............2, 86, 89

gateway-server...........1

hunt group................ 75

HyperTerminal.... 13, 14

I/F55

index number ..... 55, 58

interface type ...... 55, 57

Introduction page...... 27

IP address ....11, 12, 17,

18, 21, 26, 63 IP Configuration table32

IP parameters.... 12, 16,

21, 22, 82

Jitter Buffer Bounds ..33

LAN..........1, 11, 34, 63

Load Default .............60

Local Address ..........32

logical port number ..31,

55, 56, 57, 81

Page 98

Max 8 and 8 Plus User’s Guide Index

Logical Port Numbers32

Max to Max ..37, 41, 42,

48, 49, 50, 52, 53, 73, 74, 75, 76

multiple account .. 40, 42

Network and Voice

Configuration page32

Network Configuration

................. 33, 37, 38

Network Configuration

table ....................33

Network Password.... 27

Number.................... 55

password15, 27, 59, 63,

phone number .......... 55

physical port numbe r56,

Ping......................... 23

Placing Calls ............ 73

Port.......................... 55

Port Configuration page

............................ 31

Port Numbers ........... 34

Post......................... 55

postfix number.......... 55

Pre ..........................55

prefix number........... 55

PSTN...1, 44, 46, 50, 51

Receiving Calls .. 42, 48,

Remote IVR....... 43, 44

Restart System page35,

Routing Table ... 54, 81

Save button ........ 38, 58

serial cable... 12, 13, 15,

21, 26 serial cable connection

........................5, 78

Show Log Messages

page.................... 61

Site Map page .......... 27

Software Upgrade..... 62

software upgrade

procedure............. 63

Static....................... 33

System Information

page.................... 59

system name ............59

telephone................. 95

telephone keypad ....12,

17, 18, 21, 26

TRNC ...................... 55

truncation length .......55

upgrade ...................63

User ID ....................15

user name..... 59, 63, 80

Page 99

Max 8 and 8 Plus User’s Guide Index

VAD...........................2

vocfile........... 64, 69, 70

Voice activity detection 2

Voice Configuration ..32,

33, 37, 38, 80

Voice Message......... 65

VoIP ....................1, 58