Nest Cam IQ
outdoor security camera
Installation Guide
Contents
In the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
What you’ll need
Do this first
Choose a good spot
Mount your camera
Warranty
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Safety
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Want to see how it’s done?
Go to nest.com/installnestcam for installation videos and additional tips.
¿Prefieres leer esto en español? Visita nest.com/es-guide
3
In the box.
Camera Wall plate
Outdoor power cable (25 feet) 12 wall anchors
8 cable clips
Hex keyIndoor power adapter
12 Nest screws
Power cable strap
IMPORTANT: Nest Cam IQ’s power adapter is not
weatherproof and should only be plugged into an
indoor outlet.
4
What you’ll need.
• Wi-Fi and a working broadband internet
connection with at least 2 Mbps upload
speed. DSL connections may not have
enough bandwidth.
• A compatible phone or tablet
with Bluetooth 4.0
• A Nest Account
• An indoor power outlet
• A power drill with Phillips driver bit
Other items you may need
• Drill bits (3/32" for pilot holes, 7/32" for wall
anchors, 1/2" for cable hole)
• Caulk to seal the wall plate
Want a Pro to do it for you?
We can connect you with an independent installer who’s been trained
to install Nest products. Find a local Nest Pro at nest.com/install
5
Do this first.
1. Turn on Nest Cam IQ indoors
Start by turning on your camera inside your home
to get it set up before you take it outside.
Plug the end of the power cable with the gray
ring into the base of your camera. It will click
into place.
Plug the other end into the power adapter.
Then plug the adapter into an indoor power outlet
close to your Wi-Fi router. Your Nest Cam IQ will
turn on and its light ring will turn blue.
Connect the end
with gray ring.
2. Connect it to the app
If you’re new to Nest:
®
• Get the Nest app from the App Store
Google Play
®
.
• Open the app and tap “Sign up” to create
an account.
• Then tap Add.
If you already have a Nest Account:
• Tap the Settings icon in the top-right corner
of the app home screen.
• Then tap “Add product”.
The app will guide you through a few steps.
You’ll scan the camera’s QR code, name your
camera, and connect it your Wi-Fi network.
If you need help, go to nest.com/pair
or
IMPORTANT: Push the latch
to unlock the cable
before trying to remove it.
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3. Test your camera’s video
streaming outside
Keep your camera plugged into an outlet and take
it outside. Hold it where you’d like to mount it
and check to make sure it’s streaming video to
the Nest app.
If you don’t see video, the Wi-Fi may not be strong
enough there – you’ll need to find a dif ferent spot
or move your Wi-Fi router.
→ See location tips on the next page.
4. Plan the cable path
Before you mount your camera, measure the
cable along the route where you’ll be installing
it. You can disconnect your camera from the
cable to make it easier to measure.
If there’s an existing opening, you may be able
to run the cable through it to the outside. If no t,
you can use a ½" bit to drill a hole for the cable.
Make sure you know where all in-wall pipes
and electrical wires are before drilling.
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Choose a good spot.
12'
360°
360°
65°
Consider the view
Nest Cam IQ has a wide 130-degree field of
view and a fully articulating hinge, so you
can mount it almost anywhere you want and
point it in any direction. Typically, you should
install it where it can look over a large area of
your property: over the garage or patio, or
your back, side or front doors. You can also
use the Nest app to zoom and enhance the
view to get it exactly how you want.
360°
11'
10'
9'
8'
7'
6'
5'
4'
3'
2'
1'
Install it just above head height
7 to 10 feet above the ground, tilted downward,
is best — this is high enough to let you see people’s
faces and talk to them with the camera’s speaker
and microphone.
Look for a nearby indoor outlet
Nest Cam IQ has a 25 foot (7.5 m) outdoorrated power cable that is designed to be
easily routed through or along a wall to
an indoor power outlet. Look for an outlet
that’s close to where you want to install
your camera.
Keep it in range of your router
Make sure to pick a place within range of your
network. Thick or insulated walls can greatly
reduce Wi-Fi signal strength even if your router
is close by. So you should test streaming video
with the app before you mount your camera.
Learn more at nest.com/wifihelp
Mount your camera.
5. Install the wall plate
Use a 3/32" drill bit to drill pilot holes for
the screws.
If the wall is made of a hard material like brick
or stucco, you may need to use the included
wall anchors to hold the screws. Use a 7/32"
bit for the anchors.
Spread caulk around the edge of the wall plate
before installing to seal it. Leave a small open
space at the bottom for water to drain out.
• If you’re installing the camera directly over
the cable hole (see illustration), mount the
wall plate over the hole and route the cable
through the center hole.
• If you’re running the cable along the wall
before it goes inside, mount the wall plate
where you want and route the cable through
the notch in the wall plate.
6. Attach the camera
• Plug the end of the power cable that has the
gray rubber ring into the base of your camera.
It will click into place.
• Then push the camera base into the wall
plate until it clicks into place.
• Your Nest Cam will turn on and reconnect
to Wi-Fi.
• Check your camera’s video feed with the
Nest app and adjust the camera angle
if needed.
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7. Install the cable
Using your Nest Cam
Secure the cable using as many of the
included cable clips as you need.
For a clean looking installation, try to route
the cable along a ledge or corner. You can
also paint the cable and the clips to match
your home. Do not paint the camera.
For help getting started, learning about
Nest Cam IQ features, tips and more, go
to nest.com/camerabasics
IMPORTANT: If you ever need to unmount
your camera, you can use the included
hex key to disconnect it from the wall plate.
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Nest Labs, Inc.
Limited Warranty
Nest Cam IQ
For more information, visit nest.com
Need help? Contact us at nest.com/support
For FCC Compliance Statement, visit
nest.com/legal/fcc-compliance-notice
Please recycle Nest’s packaging.
RECYCLING AND DISPOSAL
Visit nest.com/recycle
12
THIS LIMITED WARRANTY CONTAINS IMPORTANT INFORMATION
ABOUT YO UR RIGHTS AND O BLIGATIONS, A S WELL AS
LIMITATIONS A ND EXCLUSIONS T HAT MAY APPLY TO YOU.
1. WHAT THIS LIMIT ED WARRANT Y COVERS;
PERIOD OF COVERAGE
Nest L abs, Inc. (“Ne st Labs”), 3 400 Hillvie w Avenue, Palo A lto,
Calif ornia USA, wa rrants to th e owner of the enc losed prod uct
that th e product co ntained in th is box (“Produ ct”) will be f ree
from de fects in ma terials and wo rkmanship f or a period of t wo
(2) year s from the date o f deliver y following th e original re tail
purch ase (the “Warr anty Per iod”). If the Pr oduct fail s to conform
to this Li mited Warran ty during the Wa rranty Pe riod, Nest
Labs w ill, at its sol e discretio n, either (a) re pair or re place any
defec tive Produ ct or compon ent; or (b) acc ept the retur n of the
Produ ct and refun d the money ac tually paid by t he original
purchaser for the Product. Repair or replacement may be made
with a new o r refurbis hed produc t or componen ts, at Nest
Labs’ sole discretion. If the Product or a component incorporated
within i t is no longer ava ilable, Nes t Labs may, at Nes t Labs’
sole discretion, replace the Product with a similar product of
simila r function. T his is your sole an d exclusive re medy for
breac h of this Limite d Warranty. An y Product tha t has either
been r epaired or re placed unde r this Limited Wa rranty wil l
be cove red by the ter ms of this Limit ed Warrant y for the longe r
of (a) nine ty (90) days fr om the date of d elivery o f the repair ed
Produ ct or replac ement Prod uct, or (b) the r emaining Warr anty
Perio d. This Limit ed Warrant y is transfe rable from t he original
purch aser to subse quent owner s, but the Warr anty Peri od will
not be ex tended in du ration or exp anded in cove rage for any
such transfer.
2. TOTAL SATIS FACTION RET URN POLICY
If you are t he original p urchaser of t he Product a nd you are not
satis fied with this Pr oduct for any r eason, you m ay return
it in its o riginal cond ition within t hirty (30) day s of the origina l
purch ase and rece ive a full ref und.
3. WARRA NTY CONDI TIONS; HOW TO GE T SERVICE IF YOU
WANT TO CL AIM UNDER THIS L IMITED WARRA NTY
Befor e making a clai m under this Limi ted Warrant y, the owner
of the Pr oduct must (a) n otify Nes t Labs of the in tention to
claim by v isiting nes t.com/supp ort during th e Warranty P eriod
and pro viding a desc ription of t he alleged f ailure, and (b) c omply
with Ne st Labs’ re turn shippin g instruct ions. Nest L abs will have
no warr anty obliga tions with re spect to a re turned Pro duct
if it det ermines, in i ts reasona ble discret ion after ex amination
of the re turned Pro duct, that t he Produc t is an Ineligib le Product
(define d below). Nest L abs will bear al l costs of re turn shippin g
to owner a nd will reimbu rse any shippi ng costs inc urred by the
owner, exce pt with resp ect to any Inel igible Prod uct, for whic h
owner wi ll bear all ship ping costs .
4. WHAT THIS L IMITED WARRA NTY DOES NO T COVER
This Lim ited Warran ty does not c over the fol lowing (colle ctively
“Ineligible Products”): (i) Products marked as “sample” or “Not
for Sal e”, or sold “AS IS ”; (ii) Product s that have bee n subject
to: (a) modifications, alterations, tampering, or improper
maintenance or repairs; (b) handling, storage, installation,
testi ng, or use no t in accorda nce with the U ser’s Guide , Placeme nt
Guidelines, or other instructions provided by Nest Labs;
(c) abuse or m isuse of the Pr oduct; (d) br eakdowns, fl uctuation s,
or interruptions in electric power or the telecommunications
netw ork; or (e) Acts o f God, includ ing but not limi ted to light ning,
flood, t ornado, ear thquake, or hu rricane; or ( iii) any non-Nes t
Labs b randed har dware produ cts, even if p ackaged or s old with
Nest L abs hardwar e. This Limite d Warrant y does not cov er
consum able part s, including b atterie s, unless dama ge is due
to defe cts in mater ials or workm anship of the Pr oduct, or
sof tware (even if p ackaged or s old with the pr oduct). Nes t Labs
recommends that you use only authorized service providers
for main tenance or re pair. Unauthor ized use of the Pr oduct
or sof tware can im pair the Prod uct’s per formance an d may
invalidate this Limited Warranty.
5. DISCL AIMER OF WARR ANTIES
EXCEP T AS STATED ABOVE IN THIS LIM ITED WARRANT Y, AND
TO THE MA XIMUM EXT ENT PERMITT ED BY APPLICAB LE LAW,
NEST L ABS DISCL AIMS ALL EXP RESS, IMPLIED, A ND STATUTORY
WARRA NTIES AND COND ITIONS WITH R ESPECT TO THE PR ODUCT,
INCLUDING THE IMPLIED WARR ANTIES OF MERCHANTABIL ITY
AND FITN ESS FOR A PARTIC ULAR PURP OSE. TO THE MA XIMUM
EXT ENT PERMITT ED BY APPLICAB LE LAW, NEST LA BS ALSO
LIMITS T HE DURATION OF ANY A PPLICABLE IMP LIED
WARRA NTIES OR CONDIT IONS TO THE DURATIO N OF THIS
LIMITED WARRA NTY.
6. LIMITATION OF D AMAGES
IN ADDIT ION TO THE ABOVE WAR RANTY DI SCLAIMERS, IN N O
EVEN T WILL NEST LA BS BE LIABLE FO R ANY CONSEQU ENTIAL,
INCIDENTAL, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING
ANY DAM AGES FOR LOST D ATA OR LOST P ROFITS, ARI SING FROM
OR RELATI NG TO THIS LIMITED WAR RANTY O R THE PRODUCT,
AND NEST L ABS’ TOTAL CUMU LATIVE LIA BILITY ARI SING FROM
OR RELATE D TO THIS LIMITED WARR ANTY OR TH E PRODUCT
WILL NOT E XCEED THE AMOUNT A CTUALLY PAID FOR THE
PRODUCT BY THE ORIGINAL PURCHASER.
7. LIMITATION OF LIABILITY
THE NEST L ABS ONLINE SER VICES (“SERVIC ES”) PROVIDE
YOU INFORMATION (“PRODUCT INFORMATION”) REGARDING
YOUR NEST PRODUC TS OR OTHER PERIPHERALS CONNEC TED
TO YOUR PRODUCTS (“PRODUCT PERIPHERALS”). THE TYPE
OF PRODU CT PERIPHERA LS THAT MAY BE CONNECT ED TO
YOUR PROD UCT MAY CHANGE F ROM TIME TO TIME. WI THOUT
LIMITING THE GENERA LITY OF THE DISCL AIMERS ABOVE,
ALL PRODUCT INFORMATION IS PROVIDED FOR YOUR
CONVE NIENCE,“AS IS”, AND “AS AVAILABL E”. NEST L ABS
DOES NOT R EPRESENT, WARRAN T, OR GUAR ANTEE THAT
PRODUCT INFORMATION WILL BE AVAILABLE, ACCURATE,
OR RELIABLE OR THAT PRODUCT INFORMATION OR USE OF
THE SERV ICES OR PRODUC T WILL PROVIDE S AFETY IN YO UR
HOME. YOU U SE ALL PRODUC T INFORMATION, THE S ERVICES,
AND THE PR ODUCT AT YOUR OWN DISC RETION AND RIS K.
YOU WILL BE S OLELY RESPONSIBLE F OR (AND NEST L ABS
DISCL AIMS) ANY AND AL L LOSS, LIABIL ITY, OR DAMAGES ,
INCLUDING TO YOUR WIRING, FIXTURES, ELECTRICITY, HOME,
PRODUCT, PRODUCT PERIPHERALS, COMPUTER, MOBILE
DEVI CE, AND ALL OTHER I TEMS AND PETS IN YO UR HOME,
RESULTING FROM YOUR USE OF THE PRODUCT INFORMATION,
SERVICES, OR PRODUCT. PRODUCT INFORMATION PROVIDED
BY THE SERV ICES IS NOT INTEND ED AS A SUBSTIT UTE FOR
DIRECT ME ANS OF OBTAINING THE INF ORMATION. FOR
EX AMPLE, A NOTIFI CATION PROVIDED T HROUGH THE SER VICE
IS NOT INTE NDED AS A SUBSTIT UTE FOR AUDIBLE A ND
VISIBLE I NDICATIONS IN THE HOME A ND ON THE PRODUC T,
NOR FOR A THI RD PARTY MONIT ORING SERVICE T HAT
MONITOR S ALARM STATE.
8. YOUR RIG HTS AND THIS LIM ITED WARRAN TY
This Lim ited Warran ty gives yo u specific leg al rights. You ma y
also hav e other legal r ights that var y by state , province, or
jurisd iction. Like wise, some of t he limitatio ns in this Limit ed
Warran ty may not a pply in cer tain st ates, prov inces or ju risdicti ons.
The ter ms of this Lim ited Warra nty will a pply to the ex tent per mitte d
by appli cable law. For a f ull descrip tion of your leg al rights you
should r efer to the la ws applicabl e in your jurisdi ction and you
may wish t o contact a r elevant con sumer advis ory ser vice.
064-00004-US
13
Safety
PLACEMENT GUIDELINES
To avoid risk of overheating and burns:
Use only in temperatures between –40° an d 113°F
(–40° to 45°C).
Do not block airflow t o Nest Cam IQ.
To avoid risk of fir e and shock:
Use only provided power cable and power adapter.
Install in accordance with building and installation
codes where you live.
To avoid risk of ot her serious inj ury:
Keep cam era and all components out o f the reach
of children and pets .
For more information on safety go to nest.com/camsafety
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064-00171-US-A
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