Ness Navigator, D8XCEL, D16XCEL User Manual

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Page 1

Touch Screen Keypad

USER'S MANUAL

for Navigator Touch Screen Keypads

Rev 1.1

D8XCEL / D16XCEL

Hardware & Firmware V10

Document 890-472

Page 2

All rights reserved. No part of this publication may be reproduced, transmitted or stored in a retrieval system in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Ness.

Ness reserves the right to make changes to features and specifications at any time without prior notification in the interest of ongoing product development and improvement.

D8XCEL, D16XCEL USER'S MANUAL FOR NAVIGATOR KEYPADS

Document Part No: 890-472 Rev 1.1 December 2018 For use with Ness D8XCEL, D16XCEL control panels with 3G dialler V10 and later.

Related manuals: 890-473 D8/D16 XCEL LCD Keypad User Manual 890-474 D8/D16 XCEL Installer’s Manual

Innovative Electronic Solutions

www.ness.com.au

National Customer Service Centre Ph: 1300 551 991 customerservice@ness.com.au

WARNINGS & NOTICES

Ness Corporation manufacturing processes are accredited to ISO9001 quality standards and all possible care and diligence has been applied during manufacture to ensure the reliable operation of this product. However there are various external factors that may impede or restrict the operation of this product in accordance with the product’s specification.

These factors include, but are not limited to:

1. Erratic or reduced radio range (if radio accessories are installed). Ness radio products are sophisticated low power devices, however the presence of in-band radio signals, high power transmissions or interference caused by electrical appliances such as Mains Inverters, Wireless Routers, Cordless Phones, Computers, TVs and other electronic devices may reduce radio range performance. While such occurrences are unusual, they are possible. In this case it may be necessary to either increase the physical separation between the Ness receiver and other devices or if possible change the radio frequency or channel of the other devices.

2. Unauthorised tampering, physical damage, electrical interruptions such as mains failure, electrical spikes or lightning.

3. Solar power inverters are a known source of electrical interference. Please ensure that this product and all associated cabling is installed at least 3 metres away from a solar power inverter and its cabling.

4. While SMS reporting is a powerful and useful feature it is dependent on the integrity and availability of the cellular network. As with any SMS message it is possible that SMS monitoring reports may be delayed or fail to be delivered. Such failures are a function of the cellular network/s and beyond the control of Ness Corporation. Ness recommends central station monitoring as your primary monitoring path.

WARNING: Installation and maintenance to be performed only by qualified service personnel. CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries in accordance with

local regulations.

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Contents

Introduction ......................................................4

Navigator Touch Screen Keypad overview ..............................4

Information Screen ................................................5

Care & Cleaning ..................................................6

Applying the Screen Protector .......................................7

Zone Status Display ...............................................8

Clock Display ....................................................9

Cellular Signal Display .............................................9

System Alarm Displays .........................................10, 11

Arming the System ...............................................12

Disarming the System .............................................13

Home Mode ....................................................14

Duress Alarm / Keypad Tamper Alarm ................................15

Emergency Alarms ...............................................16

Excluding Zones .................................................17

Event Memory ...................................................18

Day Mode Setup .................................................19

Day Mode Operation ..............................................20

Auto Time Automation ............................................21

Auxiliary Outputs, Manual Operation .................................22

Operation by SMS Messaging ......................................23

Summary of SMS Commands ......................................24

Programming by Navigator Keypad

Programming Options Table ......................................25

How to enter program mode ......................................26

Set Brightness, Set Volume .......................................27

Setting the Real Time Clock ......................................28

User Codes Programming .......................................29

Radio Keys Programming ........................................30

Timer Programming, Entry/Exit Delays ..............................31

SMS Telephone Numbers ........................................32

Programming by SMS ............................................33

Changed SMS text outputs, zone names ........................... 34-35

Central Station Monitoring .........................................36

SMS Self-Monitoring ..............................................37

Troubleshooting .................................................38

Installation Record ...............................................39

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Introduction

Ness Navigator is a revolutionary touch screen interface for use with Ness D8XCEL and D16XCEL series alarm control panels.

Navigator has a large touch sensitive 3.5” colour LCD which is easy to read, easy to use and makes operating your Ness alarm system a real pleasure.

The large colour screen means Navigator can tell you much more than a conventional keypad with zone descriptions displayed in

plain English and you can even edit zone names yourself to reflect the names of rooms in your own premises.

Not only does Navigator provide valuable information about your Ness alarm system, it allows you to arm and disarm your system, tells you what the system is doing, you can use it to program alarm system and if that’s not enough - Navigator just looks great!

Navigator Touch Screen Keypad is compatible with Ness D8x and D16x control panels Version 7 and later.

Touch to arm the system.

Touch to arm Home Mode.

Touch to Exclude zones.

Touch to view the event memory.

Numeric keypad.

Touch to view the full zone list.

Clock & Calendar. Touch to view the calendar.

This area also displays System Alarms.

Touch to activate the Emergency Alarms.

Displays current Emergency Alarms.

Touch to control the Auxiliary Outputs.

Touch to display the information screens.

Cellular signal strength display

6 7

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Manufacturer Information

Designed and manufactured in Australia by

4/167 Prospect Hwy

Seven Hills, NSW, 2147

AUSTRALIA

nesscorporation.com

Info Screen

See page 6.

Your installer’s contact details are stored here. Never lose a business card again!

John Able

Sydney, Australia

02 8825 9222

sales@ness.com.au

Friendly Alarms Pty Ltd

Ness Corporation contact details.

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Caring for your Navigator

Do not use a pen, screwdriver or other sharp implement to press the touch screen. Permanent damage may result and will invalidate any warranties.

Please press lightly, the touch screen does not need heavy force to operate. Pressing too hard may damage the LCD screen and the housing. Navigator responds to every touch with a short beep.

Cleaning The Touch Screen

Do not clean the touch screen with abrasive cleaners.

While the system is disarmed, press Info, Clean Screen to see the cleaning instructions.

Care & Cleaning

STEP 1. In the disarmed mode, press Info.

STEP 2. Press Clean Screen. STEP 3. Press Start.

You have 10 seconds left.

Step 4. The touch screen will be disabled for 10 seconds. Clean the bare screen or the protective film using a soft dry cloth or a cloth moistened with Isopropyl Alcohol. Avoid chemical cleaners and solvents which may damage plastic components.

Screen cleaning time

has finished.

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Screen Protection

Applying the Protective Film

Navigator Touch Screen Keypad is supplied with a self-adhesive screen protector to help protect the sensitive touch surface from marks and scratches which may appear under normal use.

We highly recommend that you apply the protective film to keep the touch surface looking brand new for years to come.

Please peel off this

mask BEFORE application

STEP 1. Use the orange No. 1 tab to peel off the self-adhesive backing.

STEP 2. Flip the film over to position the green No. 2 tab at the top left.

STEP 3. Holding the protective film by the green tab, carefully apply the film to the Navigator’s screen. Start applying at one end and smooth the film as you go to remove any air bubbles

STEP 4. Use the green tab to peel off and discard the topmost layer of the film. Your Navigator is now ready for use.

Please peel off this mask

AFTER application completed

Please peel off this mask

AFTER application completed

Page 8

Zone Status Display

Zone names can be customised by SMS. Page 34.

The Zone List display will show 8 or 16 zones depending on the model.

The zone number and

description of all zones.

Unsealed zones

show a red indicator.

The Zone Status Bar displays the zone numbers of unsealed zones.

If only one zone is unsealed its description will also be displayed.

Zones which are currently in the alarmed state are displayed in flashing red text.

Touch the Zone

Status Bar to

display the full

zone list.

Touch X to close the window.

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Clock Display

Cellular Signal

To display the calendar.

Touch

to close the window.

The date and time are normally displayed when the system is armed or disarmed.

The clock is automatically updated from your cellular network so you should only need to adjust the clock if the panel is being used ‘offline’ without a SIM card

If the clock is manually set you will need to adjust the Hours setting for Daylight Savings.

The date and time can be set in User Program Mode, see page 28.

If there is a System Alarm, this area will display the alarm. See pages 10-11.

The cellular network signal strength is displayed here.

Signal strength range is 00 (no signal) to 30 (Best signal).

Signal strength below 5 means the antenna should be checked or moved to a better reception area.

Signal strength 00 and a Cellular Fail message could mean that a valid SIM card is not fitted or the cellular network is not available.

No SIM means there is no SIM card fitted.

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System Alarms

Battery may be low due to a mains fail or may need replacing due to old age.

Please check mains power is plugged in and switched on.

Panel Battery Low

Mains Power Fail

System Alarms

Please replace radio key battery.

Radio Low Battery

System Alarm Display

To display System Alarm details.

Touch

the system alarm area.

If there is a System Alarm, the clock area will display the alarm. Touch to display details.

Touch

to close the window.

Outstanding System Alarms

shown here.

Full description of the System

Alarm and what action to take.

Touch Next to view any other

System Alarms.

Radio Key low battery alarm.

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System Alarms

Siren cover or sensors may have been tampered with.

External Tamper

Main panel box has been tampered with.

Panel Tamper

System Alarm Display

Touch to close the window.

Radio Tamper alarm indicates that a device such as a Radio Reed Switch or Radio PIR may have been opened. Check the device.

Radio Supervision, if enabled by your installer, alerts you if a radio device has not transmitted a signal for a set interval. Ask your installer to check the radio device.

External Tamper alarm and Panel Tamper alarms. Check the external siren cover and main panel.

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To arm the system.

Touch

or touch

+ +

To Arm

The control panel must be armed in order to detect intruders.

Before arming, make sure all zones are “sealed” by ensuring there is no movement in rooms covered by motion detectors and that doors or windows protected by reed switches are closed. The display will tell you when the system is ready for arming.

SIREN WARNING

At the end of the exit time, all zones should be sealed. If any are unsealed, the siren will sound for 2 seconds to indicate that those zones have been automatically excluded. You should disarm the panel, check the premises and then arm again. Continual warnings could mean there is a problem with a detection device you will have to manually exclude the zone before attempting to arm the system.

If a zone is unsealed at the end of exit time and the auto-exclude option is disabled, the siren will sound for the duration of siren time, (the default is 5 minutes).

10 beeps on arming means mains power may be turned off or the backup battery is low.

One long beep when you arm could mean the panel is already armed or the keypad code is wrong, (if not using Shortcut Arming).

A valid user code.

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To Disarm

To disarm the system.

Touch

When you enter the protected premises through a delay zone, the keypad responds with regular beeps1 as a reminder to disarm.

If the panel is not disarmed by the end of the entry delay time, an alarm will occur.

Using the optional radio keys, you may disarm your system from inside your premises or from just outside.

If you make a mistake when entering your user code, press”E” and start again. Note that 5 incorrect entries will cause an alarm. (See Keypad Tamper Alarm, page 15)

The panel can be reset and the siren/s silenced by disarming the panel.

If you arrive at your premises and find the strobe light flashing

reset the panel as above. To check the cause of the alarm, you can view the alarms in memory by entering Memory Mode.

ARM ONLY CODES

User codes can optionally be programmed to be Arm Only codes. An Arm Only code can arm the system but it cannot disarm. However if an Arm Only code is assigned to a radio key, the radio key OFF button will arm and disarm.

If Entry Beeps are enabled.

The strobe light will flash to indicate arming and disarming by radio key. Your installer can also enable siren ‘Chirps’ for an audible indication of radio key operation.

In the event of an alarm, the strobe light will flash for 72 hours or until the panel is reset.

AUTO RE-ARM

Your panel may be programmed for Auto ReArm to help prevent accidental disarming.

Auto Re-Arm checks that you have entered the premises after disarming. If all zones remain sealed for a period as set by the entry delay time then the panel will re-arm. This is most useful when used with radio keys where the OFF button might be accidentally pressed after you have armed and are leaving the premises.

A valid user code.

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To Arm Home Mode

Home mode allows you to arm selected zones while others are ignored. Typically, perimeter zones (doors and windows) can be monitored while you are at home.

Your installer must program which zones will be active in Home mode.

If an alarm occurs while in Home mode, entering a valid user code + E will silence the alarm. This will also disarm the panel, so remember to re-arm Home mode again if needed.

Using the optional Radio Keys you can arm Home Mode by pressing either the OFF button or the ON button twice within 4 seconds or by pressing the AUX button, (RK4 radio key only). These options must be enabled by your installer.

Note: Home Mode and Area arming

Home Mode can be used if the panel is fully disarmed or if only Area2 is armed. Home Mode is not available when Area 1 is armed.

The panel can be armed in Home mode if Area2 is already armed on these conditions:

• Area 1 must be OFF.

• Area 2 must be armed first, and

then Home Mode armed – not the reverse.

• Zones assigned to both Home

mode and to Area 2 will act as Home Mode zones when both Area 2 and Home Mode are armed.

Note: Home Mode arming when Area2 is armed cannot be done by Radio Key or by keyswitch.

NOTE

In normal disarmed mode, the Home Mode

button

is visible only if your installer

has enabled Home Mode.

Touch

or touch

+ +

A valid user code.

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Keypad Duress Alarm

Keypad ‘Tamper’ Alarm

The DURESS alarm can be used to send a silent alarm to the central station that you are being forced to disarm the panel against your will. That is - you are disarming under “duress.”

To disarm and send a DURESS alarm, prefix your User Code with one of the digits 5, 6, 8 or 9 when disarming.

* The Keypad DURESS is normally not enabled. To enable this function, consult your installer.

* DURESS alarms can only used by systems which are monitored by a Central Station.

* The DURESS alarm can be programmed to sound the internal siren (Reset output). This option is Off by default.

If you make a mistake while entering your user code at the keypad, just press the E button and start again, however keep in mind that multiple incorrect attempts will trigger the alarm.

A Keypad Tamper alarm is generated by 5 failed attempts to arm, disarm or any other command that requires entry of a user code - this is designed to prevent multiple attempts to guess a user code either at the keypad or by SMS

Keypad Tamper Alarm sounds the Siren, Strobe and Reset outputs. A Keypad Tamper report is sent to your central monitoring station or by SMS (if the option is enabled and monitoring is enabled and you have an active SIM card).

Clear the alarm by entering a valid user code + E

To trigger the keypad Duress Alarm, add a special digit before your user code when disarming.

Touch

+ +

A valid user code.

You can precede your user code with any of the digits 5, 6, 8 or 9.

Your system will now be disarmed and a silent Duress alarm is sent to your central monitoring station.

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Emergency Alarms

If the Panic Alarm Shortcut is not enabled, you are required to enter your user code + E to trigger the panic alarm.

To trigger Emergency alarms.

Touch

PANIC ALARM

The Panic alarm may have been programmed to be either Audible to activate the sirens, or Silent to send a PANIC report by dialler if your system is monitored by a Central Station.

The Emergency Alarm display will show Medical and Fire alarms only if they have been enabled by your installer.

The Medical alarm sends a medical alarm report by dialler if this option has been enabled by your installer and the system is monitored by a central station. The Medical Alarm does not sound the sirens.

The Fire alarm sounds the siren using the Fire Alarm sound and sends a Fire Alarm report by dialler. If this option has been enabled by your installer and the system is monitored by a central station.

Touch

to close the window.

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Excluding Zones

To Exclude zones.

Touch

Then touch the zone name/s to toggle the exclude status for one or more zones.

Excluded zones are indicated by the

icon.

If there is a problem with a detection device and the zone cannot be sealed when arming the panel, then that zone can be manually Excluded so that it does not generate alarms.

When zones have been Excluded, the EXCLUDE light flashes continuously while the panel is disarmed and also when armed.

Zones can be excluded while the panel is either disarmed or armed. See notes below.

Zone Exclude is not permanent. Excluded zones are automatically included next time the panel is disarmed.

Flashing

In both disarmed and armed modes, the Zones Excluded icon flashes to indicate that there are zone/s excluded.

Touch

to close the window.

Page 18

The panel stores a comprehensive event memory, including Arming, Disarming, Low Battery, Mains Fail and Alarm events.

The memory is constantly updated and the last 80 events with time & date are always available for viewing.

This memory display can only be selected while the panel is in the disarmed state.

The MEMORY button flashes continuously when an alarm has occurred as a reminder to view the alarm memory.

Touching the MEMORY button to view the event history also clears the flashing memory alert.

The Event Memory window will close automatically when the last event has been viewed.

Event Memory

To view the Event memory.

Touch

Press Next to view the event memory from most recent to oldest.

There is no need to refer to charts or tables

- the event memory describes exactly what you’re viewing, in plain English.

Touch

to close the window.

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Day Mode - Set up

To enter Temporary Day Zones selection.

Touch

Then touch the zone name/s you want to enable or disable as Day Zones.

Selected zones are indicated by the

icon.

Your Navigator control panel has a Temporary Day Zone feature which allows easy and flexible Day Zone selection and operation.

Temporary Day Zones operate in addition to Permanent Day Zones which are usually set up by your installer.

You can easily enable and disable Temporary Day Zones and even program which zones will be Day Zones from the Navigator Touch Screen keypad.

Day Zones can be programmed by your installer to beep the keypad, or briefly sound the siren/s or flash the strobe light, or to sound an optional buzzer.

TYPICAL APPLICATIONS

Day Zones are useful for a variety of applications such as a shop door beeper triggered by a reed switch on the door.

For example, in a shop situation you can use Day Mode to alert you when a customer enters the front door.

You can also use Temporary Day Zones to monitor switches on, for example, the rear door or the fridge doors.

Note for installers and advanced users: Permanent Day Zones are

not displayed in selection mode. Permanent Day Zones can be selected as Temporary Day Zones but this has no effect as those zones are already day zones.

Touch to close the window.

Select which zones will be Temporary Day Zones. You probably will only need to do this once or occasionally.

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Day Mode - Operation

To enable Day Mode.

Touch

Day Mode can be enabled when the panel is in the normal disarmed mode.

This enables/disables both Temporary and Permanent Day Zones.

When Day Mode is enabled, any unsealed day zone will sound the programmed output for 2 seconds. When Day Mode is disabled, an unsealed day zone will simply be indicated on the keypad as an unsealed zone.

To disable Day Mode.

Touch

Page 21

Auto Time

Auto Time - automating your Navigator security system.

Your D8XCEL/D16XCEL Navigator panel features sophisticated automation features making full use of the onboard Real Time Clock and a set of powerful yet simple to program options.

HOME

ARMED

ARM or DISARM AUTOMATICALLY at pre-programmed times of day or day of the week.

Increase site security. No need to rely on staff remembering to arm or disarm the system.

TURN AUX OUTPUTS ON or OFF at pre-programmed times - every day, once a week, any time. Automate doors, sprinkler systems, lights and more.

ENABLE/DISABLE USER CODES depending on the time of day or day of the week. Allows managers to grant users access to the system at selected times and deny after hours entry.

AUTO TIME WARNING PERIOD

(Optional function - must be enabled by your installer.)

When an Auto Time event is about to begin, your keypad (or keypads) will begin a constant slow beep as a warning that the automatic event is about to happen. The warning beeps can be programmed to start up to 99 minutes prior to the AutoTime event.

Press any key on the keypad to stop the beeps during the warning period. The beeps will start again for the final minute at a faster rate.

Final Minute beeps. In the last minute prior to the Auto Time event, the keypad will beep at a faster rate to warn that the event is about to start.

TO DELAY THE AUTO TIME EVENT

(Optional function - must be enabled by your installer.)

To delay the Auto Time event, enter a valid user code on its own. (The user code must be assigned to an Area to work). This will suspend the warning beeps and the AutoTime event for 1 hour - when the warning process will start again.

Example: Your panel is programmed to Auto Arm at 6pm every weekday and the Warning Period is programmed for 5 minutes. You are working back late and at 5:55pm your keypad begins to beep. Since you're not ready to arm the system yet, enter your user code (without pressing E) at the keypad. The warning beeps will stop and arming will be delayed by one hour. At 6:55pm the warning beeps will start again, followed by automatic arming if you don't delay the event again.

Any AutoTime event can be postponed, not just arming. You can also delay the automatic turn (or off) of one of the AUX outputs in the same manner.

Page 22

AUX Outputs - Manual Operation

To operate the AUX outputs.

Touch

Auxiliary Control is available in all modes, including when the system is armed.

Manual Operation Of the Aux Outputs (Optional function - must be enabled by your installer.)

As well as automatic operation by Auto Time, the eight auxiliary outputs can also be operated manually by keypad.

The Auxiliary Output Control screen shows the AUX outputs which have been programmed for keypad control by your installer.

Touch a button to Pulse on or toggle an output. (Pulse or toggle is programmed by your installer.)

MANUAL OPERATION AND AUTO TIME SCHEDULES

Manual operation of outputs works in conjunction with AutoTime schedules, if programmed.

For example, if AutoTime has turned an output on as scheduled (say, a light) you can manually turn it off (and back on again) any time you wish. At the scheduled turn OFF time, if the output is still on it will be turned off.

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SMS COMMANDS

COMMAND OPERATION

A ARM

H HOME

X EXCLUDE

M MEMORY

P PROGRAM

E ENTER

F FIRE

D MEDICAL

S PANIC

11E ~ 88E OPERATE AUX

OUTPUTS

T TEXT

See page 33

See page 34 and the Installer Manual for detail

The NESS XCEL free app is available for easy operation for users and fast programming by users and installers.

D8XCEL and D16XCEL control panels can also be operated and programmed by SMS (TXT) messaging from any mobile phone.

This section covers programming by direct SMS messaging from a mobile phone if not using NESS XCEL app.

Operation by SMS

SMS commands are extremely flexible in their format.

MULTIPLE COMMANDS

You can send multiple programming commands in one text message - in fact the message can be as long as the SMS limit of 160 characters per single message. See the Installer Manual for detailed instructions.

USE OF SPACES

The panel automatically ignores spaces in SMS programming commands. However, spaces are important in Text Output commands, see page 34.

UPPER or LOWER CASE is ok

You can use either UPPER CASE or lower case characters in your messages, or even mixed case without a problem.

But BEWARE OF COMMAS Commas are used to separate words when reprogramming text output, so use commas only when the command allows it.

SMS REPLIES

The panel replies to each programming command with a confirmation message.

ACK (Acknowledged) ACK is the panel saying ‘I have received the command and applied it’.

NAK (Not Acknowledged) The ‘NAK’ response indicates that the command was not accepted by the panel. Check the format of your SMS or perhaps the command should have been sent in Installer program mode.

Page 24

Operation by SMS

SUMMARY OF SMS OPERATING COMMANDS

The following examples use the default Master Code of 123 just as an example.

Substitute your own valid user code/s in operation.

OPERATION SMS TO THE PANEL SMS REPLY

ARM

A123E

A123E ACK

DISARM

123E

123E ACK

HOME mode

H123E

H123E ACK

EXCLUDE zones

(Example zones 4 & 5)

X123E4E5E

X123E ACK 4E ACK 5E ACK E ACK

View MEMORY

(Specify the number of events to read, eg, last 3 events, most recent first)

M123E 3E

Event memory report Area 1 Close User 1 Thu 6 Sep 2018 4:01pm

Radio Detector Low Battery Zone 5 Thu 6 Sep 2018 4:05pm

Area 1 Open User 1 Thu 6 Sep 2018 4:15pm

FIRE alarm

(Triggers the Fire Alarm, if enabled)

F123E

F123E ACK

MEDICAL alarm

(Triggers Medical Alarm, if enabled)

D123E

D123E ACK

PANIC alarm

(Triggers Panic Alarm, if enabled)

S123E

S123E ACK

Turn ON AUX 1

Turn OFF AUX 1

Turn ON AUX 2

Turn OFF AUX 2

Same procedure for all eight Aux outputs.

123E11ON

123E11OFF

123E22ON

123E22OFF

123E ACK 11* ACK

123E ACK 11# ACK

123E ACK 22* ACK

123E ACK 22# ACK

The FIRE alarm sounds the siren using the FIRE siren sound and sends a fire report if programmed.

The MEDICAL alarm triggers the strobe light if programmed and sends a medical report if programmed.

The PANIC alarm triggers the sirens and strobe if programmed.

Page 25

Programming Options

User No. Option No. Default

Master Code

P201E 123

2 P202E 3 P203E 4 P204E 5 P205E 6 P206E 7 P207E 8 P208E

9 P209E 10 P210E 11 P211E 12 P212E 13 P213E 14 P214E 15 P215E 16 P216E 17 P217E 18 P218E

User No. Option No. Default

19 P219E 20 P220E 21 P221E 22 P222E 23 P223E 24 P224E 25 P225E 26 P226E 27 P227E 28 P228E 29 P229E 30 P230E 31 P231E 32 P232E 33 P233E 34 P234E 35 P235E 36 P236E 37 P237E

Option no. Description Default Comment

P26E Entry Delay Time 1 20 (20 sec)

P27E Entry Delay Time 2 6 (60 sec)

This option works in multiples of 10. (6 = 60 sec).

P28E Exit Delay Time 60 (60 sec)

Phone Number Option no. Record your numbers

Phone Number 1 for SMS reports P180E

Phone Number 2 for SMS reports P181E

Phone Number 3 for SMS reports P182E

Phone Number 4 for SMS reports P183E

Phone Number 5 for SMS reports P184E

Phone Number 6 for SMS reports P185E

Phone Number 7 for SMS reports P186E

Phone Number 8 for SMS reports P187E

Phone Number 9 for SMS reports P188E

Phone Number 10 for SMS reports P189E

User No. Option No. Default

38 P238E 39 P239E 40 P240E 41 P241E 42 P242E 43 P243E 44 P244E 45 P245E 46 P246E 47 P247E 48 P248E 49 P249E 50 P250E 51 P251E 52 P252E 53 P253E 54 P254E 55 P255E 56 P256E

USER PROGRAMMABLE OPTIONS

Navigator Touch Screen Keypad has easy to follow programming instructions on screen so this table is provided as reference of option numbers if you choose to program by SMS.

Page 26

Programming by Navigator Keypad

In User Program Mode you can program User Codes, Timers, Real Time Clock, Follow Me Telephone Number.

USER CODES

The panel has 56 user codes which can be operated by keypad code (3-6 digit PIN), by optional radio key or by optional access cards.

The factory default Master Code is 123. You should re-program this code with a new code of your own choice.

See page 29.

TIMERS

You can also re-program the Entry Delay Time and Exit Delay Time if you need more or less time to exit and enter the premises.

See page 31.

TELEPHONE NUMBERS

D8XCEL & D16XCEL have 10 userprogrammable phone numbers for reporting of alarm events by SMS messaging.

See page 32.

Enter program mode when the panel is in the normal disarmed mode.

To enter User Program Mode.

Touch

+ +

Your Master code.

To exit User Program Mode.

Touch

The panel will automatically exit Program Mode if the keypad is inactive for 4 minutes.

Page 27

Programming - Navigator Configuration

In User Program Mode.

Touch

The Navigator Configuration screen allows you to:

SET BRIGHTNESS

Adjust the brightness of the Navigator’s LCD screen backlighting as preferred.

SET VOLUME

Adjust the beep volume of the Navigator touch screen.

DEFAULT ALL CONFIG ITEMS

This option deletes your custom settings and returns all configuration options to factory default settings.

Slide your finger along the Brightness slider to adjust the brightness from 1% to 100%

Slide your finger along the Volume slider to adjust the beep volume from 1% to 100%. The volume cannot be set to zero.

Page 28

Programming the Clock

The clock is automatically updated from your cellular network so you should only need to adjust the clock if the panel is being used ‘offline’ without a SIM card

If the clock is manually set you will need to adjust the Hours setting for Daylight Savings.

This option allows you to program:

DAY OF MONTH (01-31)

MONTH (01-12)

YEAR (10-63)

HOUR (00-23) 24hr time format

MINUTE (00-59)

The Day Of Week is automatically calculated from the date and does not need to be programmed.

DATE FORMAT

The date is entered in 24 hour format but is displayed on screen in 12 hour format.

In User Program Mode.

Touch

To program.

Touch

+ +

Touch

+ +

Touch

+ +

Touch

+ +

Touch

+ +

EXAMPLE: To set the minutes.

Touch

Enter Minutes (00-59) +

The green status bar shows the new setting.

01-31

01-12

10-63

00-23

00-59

Page 29

Programming User Codes

In User Program Mode.

Refer to the User Code options table on page 25 then enter the option number of the user code you want to program.

Touch

+ +

3 digit option

number

The current user code is displayed.

Now enter your new user code (PIN). The

code can be 3 to 6 digits in length.

Touch

Then enter the PIN again to confirm.

Touch

Your new PIN

Note 1. User codes must not start with zero. (The panel will allow codes beginning with zero to be programmed but they will not operate the panel. This is an alternative method for disabling user codes.)

Note 2. All codes must be unique to each other. Codes are rejected if already used. Some codes that are similar to existing codes may also be rejected.

Touch to delete a user code

The new user code will be displayed.

• Up to 56 Keypad Codes can

be programmed to control your XCEL panel.

• Keypad Codes can be 3 to 6

digits in length.

• User Code 1 is also the Master

Code which is used to enter User Program mode.

• User Codes 2 to 56 can be

programmed to be Radio Codes or Access Cards as required. Ask your installer.

• If a code has been programmed by your installer to be an Arm Only code, then that user code can arm but not disarm the panel. This is handy for cleaners, temporary staff etc.

Page 30

Programming Radio Keys

In User Program Mode.

Refer to the User Code options table on page 25 then enter the option number of the user code you want to program.

Touch

+ +

3 digit option number

Example, P203E

Each of the User Codes, except for the Master Code, can be programmed to be Radio Codes.

This allows up to 55 Ness Radio Keys to be used for arming and disarming of the panel.

The optional Ness Radio Interface is required for radio operation. Ask your installer.

Indicates that this code has been

enabled as a Radio Code.

If the option has been enabled by

your installer.

Touch

The display will show

Press the disarm button on your Ness Radio Key (or the No. 1 button).

The green status bar will

indicate that the Radio Key was

successfully programmed.

If you hear a long beep, the Radio

key may already be programmed

at another user code.

Touch to delete a Radio Key.

Page 31

Programming Timers

This option allows you to program:

ENTRY DELAY TIME 1 (01-99 sec) Entry Delay Time 1 sets the time allowed to enter the premises through a delay zone.

ENTRY DELAY TIME 2 (01-990 sec) If enabled by your installer, this timer is used to give extra long entry delay on selected zones. Entry Delay Time 2 is internally multiplied by 10. For example, enter 12 to get a time of 120 seconds.

EXIT DELAY TIME (01-99 sec) Exit Delay Time sets the time allowed to exit the premises after arming. All zones, except 24hr zones, are inactive during the Exit Delay Time.

In User Program Mode.

Touch

To program.

Touch

+ +

Touch

+ +

Touch

+ +

EXAMPLE: To set Entry Delay Time 1.

Touch

Enter the new delay (01-99) +

01-99

The option number

and the current delay time is

displayed.

The new delay time is displayed.

Page 32

Programming SMS Telephone Numbers

D8XCEL & D16XCEL have 10 userprogrammable phone numbers for reporting of alarm events by SMS messaging.

If multiple telephone numbers are programmed they will each receive the same alarm report by SMS.

In User Program Mode.

Touch SMS 1-5 or SMS 6-10 to edit one of the telephone numbers.

Choose a telephone number to program

Touch +

Enter the phone number

The option number

and the programmed phone

number are displayed.

Page 33

Programming by SMS

The NESS XCEL free app is available for easy operation for users and fast programming by installers.

This section covers programming by direct SMS messaging from a mobile phone if not using the NESS XCEL app.

PROGRAMMING BY SMS FROM A SMARTPHONE

SMS commands can be used to program keypad codes, entry/exit delay timers and phone numbers for receiving SMS self-monitoring messages.

Examples using the factory default master code: 123

EXAMPLE 1

Program the Entry Delay time to be 15 seconds

SMS SENT TO THE PANEL SMS REPLY

P123E P26E 15E

Entry Delay can be programmed in User Program Mode so the installer code is not required.

M123E ACK M26E ACK 15E ACK ME ACK

This string of commands breaks down into easy to understand parts, where...

P123E P26E 15E

Enters user program mode. 123 in this case is the Master code.

The option number for Entry Delay

Programs Entry Delay to be 15 seconds

EXAMPLE 2

Program User Code 2 to be 5678.

SMS SENT TO THE PANEL SMS REPLY

P123E P202E 5678E 5678E

User Codes can be programmed in User Program Mode so the installer code is not required.

M123E ACK M202E ACK 5678E ACK 5678E ACK ME ACK

Page 34

Programming by SMS

CHANGING TEXT OUTPUT

D8XCEL and D16XCEL have an extensive library of text descriptions used in SMS messaging, and also give the user the ability to customise the text output to suit individual needs.

For example, the default text sent for a zone alarm is:

NESS security report from LOCATION ALARM ZONE 3 AREA 1 Tue 7 Aug 2018 4:07:22pm 1/1

XCEL allows most words in this message to be modified.

Let's say you want to customise the panel's name and rename zone 3.

The panel name is set by the text output named LOCATION and the zone name by the text ZONE

3. (See the table, page 35).

To rename LOCATION and ZONE 3:

SMS SENT TO THE PANEL SMS REPLY

T123E,LOCATION,MYHOME,ZONE

3, Z3 RUMPUS

text report changes made LOCATION,MYHOME, ZONE 3, Z3 RUMPUS 1/1

SMS alarm reports will then appear as:

NESS SECURITY REPORT from MYHOME ALARM Z3 RUMPUS AREA 1 Tue 7 Aug 2018 4:07:22pm 1/1

Using the same method every word and phrase in the SMS message can be renamed. Refer to the text table on page 35

Refer to the Installation Manual for further detail.

Page 35

Default NAME

1st NAME

24 HR

ACCESS

ACK

ALARM

ALARM REPORT

ALARM RESTORE

AREA 1

AREA 2

ARMED AWAY

ARMED DAY

ARMED HOME

ARMING DELAYED

Ask

AUTO ARM DELAY

AUTO EXCLUDE

AUTO INCLUDE

AUX 1

AUX 2

AUX 3

AUX 4

AUX 5

AUX 6

AUX 7

AUX 8

BATTERY

BATTERY FAILURE

BATTERY NORMAL

CLOCK AND DATE

UPDATE

DAY

DIALLER

DISARMED

DOOR 1

DOOR 2

DOOR 3

DOOR OPEN TOO LONG

Default NAME

DURESS

EMERGENCY

EMERGENCY REPORT

END

EXIT DELAY

EXTERNAL

FAILURE

FIRE

FIRE SIREN

from

FROM

from PENDANT

HOME

INSTALLER

INSTALLER ADDRESS 1

INSTALLER ADDRESS 2

INSTALLER ADDRESS 3

INSTALLER ADDRESS 4

INSTALLER COMPANY 1

INSTALLER COMPANY 2

INSTALLER EMAIL 1

INSTALLER EMAIL 2

INSTALLER MOBILE 1

INSTALLER MOBILE 2

INSTALLER NAME 1

INSTALLER NAME 2

INSTALLER TEL NO 1

INSTALLER TEL NO 2

INTERNAL

KEYPAD

KEYPAD DISPLAY

ENABLE

KEYSWITCH

LOCATION

MAIN 12V

MAIN UNIT

MANUAL EXCLUDE

Default NAME

MANUAL INCLUDE

MEDICAL

NAK

NESS

NO AREA

NORMAL

OUTPUT OFF

OUTPUT ON

PANIC

PENDANT

POWER

POWER FAILURE

POWER NORMAL

RADIO DETECTOR

REAL TIME CLOCK

REPORT FAILURE

REPORT NORMAL

RESET

SEALED

SECURITY REPORT

SECURITY SYSTEM

SHORT ARM

SIREN

SOFT MONITOR

SOFT SIREN

SONALERT

START

STROBE

SUPERVISE

SUPERVISION FAILURE

SUPERVISION NORMAL

TAMPER

TAMPER NORMAL

TAMPER UNSEALED

TEXT CHANGES

UNSEALED

USER

Default NAME

USER 1

USER 2

USER 3

USER 4

USER 5

USER 6

USER 7

USER 8

USER 9

USER 10

USER 11 ... to USER 49

USER 50

USER 51

USER 52

USER 53

USER 54

USER 55

USER 56

WARNING REPORT

ZONE

ZONE 1

ZONE 2

ZONE 3

ZONE 4

ZONE 5

ZONE 6

ZONE 7

ZONE 8

ZONE 9

ZONE 10

ZONE 11

ZONE 12

ZONE 13

ZONE 14

ZONE 15

ZONE 16

TEXT OUTPUT TABLE

Library of available SMS text names. Each can be renamed using the instructions on page 34

Page 36

Central Station Monitoring

Ness Navigator control panels have an on-board

cellular dialler which can send detailed alarm

messages to a Central Monitoring Station.

The digital messages can include information about the zone or zones which caused the alarm, tamper alarms, low battery or mains failure reports, and it can also (by user number) identify the users who arm and disarm the system.

Central station monitoring is highly recommended and is the most effective method of monitoring your alarm system.

For further information about 24 hour monitoring, contact your installer or Ness Corporation.

Page 37

SMS Self-Monitoring

SMS 'Self-monitoring' reports can be programmed to be sent by the panel to up to 10 mobile phones.

Monitoring messages can include Arm/disarm reports by Area and User, Zone alarms and Restorals, System Alarms such as AC Fail and Low Battery, Panic alarms.

An active SIM card is required for SMS operations.

SMS REPORTING MESSAGE FORMAT

Example 1 - Alarm from Zone 3

NESS security report from MYPANEL ALARM Z3 RUMPUS AREA 1 Tue 7 Aug 2018 4:07:22pm 1/1

SMS MESSAGE EXPLAINER

NESS security report

Identifies the message as a Ness alarm panel report.

MYPANEL

identifies the premises. This ID can be programmed by SMS using the

LOCATION command, see the Installer Manual for details.

ALARM

Tells us there has been an alarm

Z3 RUMPUS

What caused the alarm. In this case Zone 3 which has been renamed RUMPUS. The zone name can be programmed by SMS, otherwise the panel just reports the zone number, see the Installer Manual for details.

AREA 1

Identifies the zone as belonging to Area 1

Tue 7 Aug 2018 4:07:22pm

Time and date of the event

1/1. Means message 1 of 1. Long SMS messages are split into multiple messages of 160 characters each

While SMS reporting is a powerful and useful feature it is dependent on the integrity and availability of the cellular network.

As with any SMS message it is possible that SMS monitoring reports may be delayed or fail to be delivered. Such failures are a function of the cellular network/s and beyond the control of Ness Corporation.

Ness recommends central station monitoring as your primary monitoring path.

Page 38

Troubleshooting

SYMPTOM POSSIBLE CAUSE REMEDY

When arming, a zone icon is on or the keypad gives a long beep.

One or more detection devices (a PIR or reed switch) may be unsealed.

Find the cause of movement or close the door or window.

• 10 beeps from keypad.

• MAINS icon is flashing.

• BATTERY icon is flashing.

The mains power may be off, ...or the panel’s backup battery may be low, ...or a Radio Device battery may be low.

Make sure the plug pack is plugged in and the power point is turned on. The backup battery may need replacing, call your installer.

1 long beep from the keypad. Invalid keypad entry. Press the E button and try again.

2 second siren at the end of Exit Delay time.

A zone was unsealed at the end of exit delay time.

Disarm the panel and check all zones.

The strobe icon is flashing. There has been an alarm within the

last 72 hours.

Reset the alarm by disarming the panel and check the Alarm Memory

Siren sounds while the panel is disarmed.

A 24 hour zone has been alarmed. (Siren Tamper, Box Tamper, Panic Button).

Reset the alarm by disarming the panel and call your installer.

EXCLUDE is flashing. A zone/s has been Excluded. This is to indicate that one or more

zones have been Excluded.

Cannot arm and EXCLUDE is displayed.

You are in Exclude mode. Press E to exit Exclude mode.

TAMPER ALARM is flashing The 24 hour Tamper input has

alarmed. (Siren tamper or box tamper).

Call your installer.

MEMORY is flashing. There are alarms in memory. To clear the ALARM MEMORY icon,

view the Alarm memory otherwise the icon will clear next time you arm the panel.

Cannot enter Program Mode. The panel is armed.

Or you may be attempting to enter program mode using one of the user codes.

Disarm the panel before attempting to enter Program Mode.

Try again using the Master Code.

When I arm by radio key, the keypad does not show ARMED immediately.

The panel is waiting 5 seconds for a second press of the ON button to enter Home mode.

This is normal operation when arming of Home mode by radio key is enabled.

The keypad is making a continuous slow beep.

This is the AutoTime warning beep which can be programmed to start from 1 to 99 minutes before an AutoTime event is due to begin.

The beeps will continue during the AutoTime warning period changing to faster beep in the final minute prior to the AutoTime event.

The panel re-arms itself a short time after disarming.

Auto Re-Arm is enabled. Enter the premises after disarming.

Auto Re-Arm is designed to re-arm the panel if you don't enter the premises after disarming.

The clock display shows the wrong time

The panel does not have a valid SIM card installed ...or... the SIM card has expired ...or... if using the panel without SIM, the clock needs to be manually programmed.

Contact your installer and fit a valid SIM card. Check the status of your SIM card with your telco. Program the clock, see page 28

The System Alarm area is flashing CELLULAR FAIL

... or NO SIM

The 3G antenna may not be fitted or a source of interference has been introduced in the premises

... a valid SIM card is not fitted.

Check that the 3G antenna is connected and mounted in the best position for optimal signal.

Fit a valid SIM card.

Page 39

DATE PURCHASED: DATE INSTALLED:

INSTALLATION COMPANY:

TELEPHONE:

MONITORING COMPANY:

ZONES

D8 & D16D16

DEVICE TYPE

PIR, Reed switch, etc

Entrance, bedroom1, etc

DESCRIPTION

P41E ENTRY DELAY 1

ZONE ASSIGNMENT

Installer programming options

TIMERS

User programming options

P43E ENTRY DELAY 2

P42E HANDOVER

P40E INSTANT

P45E AREA 1

P46E AREA 2

P51E MONITOR

P52E 24 HOUR

P54E RESET OUTPUT

P55E STROBE OUTPUT

P56E SONALERT OUTPUT

P57E SIREN OUTPU

P74E Report (dialler)

P26E ENTRY DELAY TIME 1

Seconds

Minutes

P27E ENTRY DELAY TIME 2

P28E EXIT DELAY TIME

P29E SIREN RESET TIME

USER CODE

OPTION No OPTION No OPTION No

Extra Options Assigned

E.g. Radio Code, Arm Only, etc.

Extra Options Assigned

E.g. Radio Code, Arm Only, etc.

Extra Options Assigned

E.g. Radio Code, Arm Only, etc.

12 03 9P201E P220E P239E

Master Code

22 14 0P202E P221E P240E

32 24 1P203E P222E P241E

42 34 2P204E P223E P242E

52 44 3P205E P224E P243E

62 54 4P206E P225E P244E

72 64 5P207E P226E P245E

82 74 6P208E P227E P246E

92 84 7P209E P228E P247E

10 29 48P210E P229E P248E

11 30 49P211E P230E P249E

12 31 50P212E P231E P250E

13 32 51P213E P232E P251E

14 33 52P214E P233E P252E

15 34 53

16 35 54

17 36 55

18 37 56

19 38

P215E P234E P253E

P216E P235E P254E

P217E P236E P255E

P218E P237E P256E

P219E P238E

SIM CARD PROVIDER: SIM CARD PH NUMBER:

INSTALLATION RECORD

Page 40

This product has a Ness SIM card installed.

Please activate your SIM to enjoy the benefits

and convenience of remote access and

monitoring via the cellular network.

To activate the SIM:

www.activate.ness.com.au

Or scan the QR code

Note: The SIM card remains the property of Ness Corporation and is

locked to the Ness device in which it is supplied. Removal of the SIM

card and any attempt to install it into another device will lock out the

SIM and you may incur a reactivation fee.

Innovative Electronic Solutions www.nesscorporation.com

SIM ENQUIRIES Ph 1300 551 991 customerservice@ness.com.au

SIM CARD Registration & Activation