USER MANUAL
Recommended with NESCAFÉ GOLD.
Experience the full range today.*
www.nescafe.co.th
We recommend using NESCAFÉ GOLD coee which is suited and tested for the NESCAFÉ GOLD BLEND Barista
system.
Fine powdered coee (for example NESCAFÉ Red Cup) is not recommended to be used in the NESCAFÉ GOLD
BLEND Barista system as it will result in blockage issues.
NESCAFÉ GOLD
BLEND
A premium blend of Arabica
beans that are golden roasted
to perfection. Delivers a smooth
cup with juicy aromas.
*All NESCAFÉ GOLD products are suitable for use and have been tested for the NESCAFÉ GOLD BLEND Barista system.
TABLE OF CONTENTS
SAFETY PRECAUTIONS ..................................................................................................2-3
MACHINE OVERVIEW ..................................................................................................... 4-5
FIRST TIME USE & INITIAL RINSING ............................................................................. 6
REFILLING WITH COFFEE .................................................................................................7
PREPARING BEVERAGES .............................................................................................. 8-9
INDIVIDUAL ADJUSTMENTS TO YOUR PERSONAL TASTE ...............................10
CLEANING - OVERVIEW OF THE PARTS ....................................................................11
RECOMMENDED WEEKLY CLEANING ........................................................................12
CLEANING DRAWER & MIXING CHAMBER......................................................... 13-14
CLEANING DRIP TRAY, TANKS & DOSING UNIT ............................................... 15-16
DESCALING .......................................................................................................................17-18
GREEN & ORANGE LIGHT SIGNALS ............................................................................ 19
RED LIGHT SIGNALS .................................................................................................. 20-22
TROUBLESHOOTING ................................................................................................. 23-24
FREQUENTLY ASKED QUESTIONS ............................................................................. 25
SPARE PARTS .......................................................................................................................26
2 of 26 3 of 26
SAFETY PRECAUTIONS 1/2
When using electrical appliances, basic safety precautions should
always be observed, including the following:
These instructions are to ensure you use this
electric product safely and prevent you and
other users from the risk of damage or hazard.
Please read and follow carefully all indicated
“Warnings” and instructions.
“Warnings”: failure to follow these warnings
may result in death or severe injury.
Warnings:
• In case of an emergency remove plug from
power socket immediately.
• Do not place hands underneath the hot water
jet or outlet during the preparation of the
beverage (danger of burning). Never leave
the appliance while making a beverage.
• Ensure electrical plugs are clean and free of
dust. It can cause an electric shock, short
circuit or fire.
• Never touch cable or plug with wet hands.
Do not unplug by pulling the cable. In case of
damage, do not use the appliance. In order
to avoid danger, arrange repairs and/or
replacement of power cable by our Hotline
only.
• Do not damage, destroy, remodel, bend, pull
or twist the plug forcedly. The plug can be
damaged and cause fire or electric shock by
placing heavy objects on it, taking it apart or
modifying it.
• Always put a cup underneath the outlets
when rinsing the machine.
Advised usage:
• Mains voltage used must be the same as the
details on the rating plate. Insert the plug in
a socket which is properly wired. When using
an extension cable, do not put many loads
in one outlet. It can result in fire caused by
abnormal heat. In the event that the plug
and cable get hot, stop using the machine
immediately (do not use the machine abroad).
• The manufacturer is not liable for damage
caused by improper use of the machine or
failure to comply with the instructions of this
manual. Such damages are also not covered
by the warranty.
• Children should be supervised to ensure that
they do not play with the appliance.
• This appliance is not intended for use by
persons (including children) with reduced
physical, sensory or mental capabilities,
or lack of experience and knowledge,
unless they have been given supervision or
instruction concerning use of the appliance
by a person responsible for their safety.
• This appliance is intended to be used in
household and similar applications such as:
- Staff kitchen areas in shops, offices and
other working environments;
- Farm houses;
- By clients in hotels, motels and other
residential type environments;
- Bed and breakfast type environments.
• Always use the appliance on a flat, stable, heat
resistant surface away from sources of heat
or water splashes. Do not place cable close
to heat, sharp edges, etc. Do not allow cable
to dangle (risk of tripping up).
3 of 26
SAFETY PRECAUTIONS 2/2
• Do not use the machine near fire or place it
on hot surfaces (e.g. on top of electric hot
plate). It can cause a fire.
• Do not put a load on the machine. When in
use do not squeeze the machine in between
two shelves nor place it in a cabinet. This
could lead to damage.
• Do not use the machine if it is not operating
perfectly or if there is evidence of damage. In
such cases inform our Hotline.
• Unplug the cable when the machine is not in
use to avoid the risk of injury, burn, electric
shock, electric leak or fire caused by dielectric
degradation.
• Do not insert any foreign object in the mixing
chamber.
• Do not put anything (hot water, milk, alcohol,
etc) other than potable water in the water
tank. It can block or clog the inside of the
machine and cause failure. We recommend
the usage of soft water.
• Do not put too much water in the water tank
as it will spill over the power connection to
the machine. The water tank must be filled
when detached from the machine.
• Do not leave water in the water tank when
the machine is not used over a long period of
time. The water can become contaminated.
Use fresh water every time you use the
machine.
• Clean machine periodically according to
instructions in chapter “CLEANING”.
• When cleaning the machine, unplug the
machine and let it cool down. Do not clean
the machine while it is still hot. You can burn
yourself.
• Do not wash the plug or the cable with water
nor leave them in liquid, such as cleanser. It
can cause a failure.
• The appliance must not be immersed in water.
• The machine’s cover is equipped with a
permanent magnet. Avoid placing appliances
and objects that can be damaged by
magnetism close to cover, e. g. credit cards,
USB drives and other data devices, video
tapes, television and computer monitors with
picture tubes, mechanical clocks, hearing
aids and loud speakers.
• Patients with pacemakers or defibrillators:
Do not approach the cover directly over the
pacemaker or defibrillator.
Further instructions:
• Drawer can only be inserted when the mixing
chamber is inserted and locked.
• In some situations the machine requires a
rinsing cycle. Before operating again, put a
cup underneath the outlets.
We recommend using NESCAFÉ GOLD
coffee which is suited and tested for the
NESCAFÉ GOLD BLEND Barista system.
Agglomerated soluble spray dried coffee
powder (for instance NESCAFÉ Red Cup),
roast and ground coffee, are not designed for
use in this coffee machine. Upon use of those
coffee types, the system will be blocked or
damaged.
4 of 26 5 of 26
1
2
1
2
MACHINE OVERVIEW 1/2
Milk
measuring cup
max. 15 bar 1 L
220-240 V 50-60 Hz 1500 W
1
2
Top coverWater tank
Drip tray
Water tank
connection part
(Do not touch!)
Use drip tray to place your cups for coee preparation. Remove drip tray when using a big mug.
5 of 26
NESCAFÉ
container
Dosing unit
High velocity
hot water jet
Drawer
Cap
MACHINE OVERVIEW 2/2
For cleaning pull down on
the lock handle and remove
mixing chamber
see page 13
5 °C - 35 °C
~3.4 kg
A = 178 mm
B = 319 mm
C = 285 mm
A
C
B
max. 15 bar 1 L
220-240 V 50-60 Hz 1500 W
Coee box User interface
Menu icons
see page 8
Power button
(ON/OFF)
Drawer & Inner parts
Rinsing light
Cleaning light
No water
indicator light
FIRST TIME USE AND INITIAL RINSING
Rinsing starts.
Wait until it stops.
6
6
After rinsing is completed, all icons
will turn steady green. Machine is
now ready for use.
6
7
Switch machine on. Power button
starts blinking green while machine is
heating up for approx. 25 seconds.
Power button and Espresso icon light
steady green.
Touch Espresso icon.
6
4
6
5
~25 sec
ON
Plug the machine only into mains
voltage of 220-240 V / 50-60 Hz.
Remove the water tank.
Put drinking water in the tank.
Never put any liquid other than
drinking water in the tank!
6
1
6
2
1
2
Re-attach the water tank to the main
body. Place a container with a capacity of at least 250 ml under the coee
outlet.
6
3
6
i
Before using the machine for the
first time:
• Initial rinse must be done.
• Perform a rinse with water tank
filled to maximum level (approx. 1 L). Preferably use soft
water.
6
i
For light cleaning or if machine
is left unused for more than 2
days, please
• Empty, rinse, and replenish the
water tank
• Touch and hold the Lungo
icon THEN the power button
simultaneously for 5 seconds
• Go to for initial rinse.
7 of 267 of 26
Place coee box as shown and
remove cap.
Remove coee box.
7
2
1
2
Press the top cover and open it.
7
1
7
3
Fill coee box with suitable coee
(see indication below).
7
4
Close top cover.
7
7
Re-attach coee box cap. Insert coee box back to machine. The
logo faces forwards. If you have
diculty to insert back coee box,
please refer to section TROUBLESHOOTING on page 24.
7
5
7
6
Click !
Click !
7
i
Coee powder is adversely aected by high temperatures and humidity. Please store it in a sealed
container in a cool and dry location. Also, the coee powder in the coee tank should be used in
good time, preferably within one month.
We recommend using NESCAFÉ GOLD coee which is
suited and tested for the NESCAFÉ GOLD BLEND Barista
system. Alternatively, other freeze-dried coee options can
also be used.
• Maximum filling volume for coee tank: 150 g
Fine powdered coee is not recommended to be used in
the NESCAFÉ GOLD BLEND Barista system as it will result
in blockage issues.
8 of 26 9 of 26
PREPARING BEVERAGES 1/2
Latte Macchiato
Suggested cup size: 300 ml
Power button (ON/OFF)
Menu icons
Espresso
Suggested cup size: 100 ml
Hot water function
for cup preheating
Lungo
Suggested cup size: 200 ml
Americano
Suggested cup size: 250 ml
Cappuccino
Suggested cup size: 300 ml
Touch the desired menu icon.
8
2
When selected menu icon stops
flashing your coee is ready. All
lights are steady green. Enjoy your
coee. CAUTION! Your coee will
be hot!
8
4
Place a cup. Remove drip tray when
using a big mug.
8
1
The selected menu icon flashes. The extraction starts and stops automatically.
To stop the extraction partway through,
touch selected menu icon again and
wait until light stops flashing. Nevertheless some coee will continue to flow
as long as the icon is flashing.
8
3
Black coee options
Espresso
Lungo
Americano
To heat up the cup before preparing
coee touch Cappuccino and Americano icon simultaneously.
CAUTION! Hot water will flow out!
Afterwards throw away water and
continue with step 1.
8
i
9 of 26
MILK
Pour milk* into the supplied measuring cup:
- Latte Macchiato: 60 ml
- Cappuccino: 50 ml
9
1
Pour milk into the cup.
9
2
The selected menu icon starts flashing.
Touch the desired menu icon.
9
4
9
5
Place a cup. Remove drip tray when
using a Latte Macchiato glass.
9
3
When selected menu icon stops
flashing your coee is ready. All
lights are steady green. Enjoy your
coee. CAUTION! Your coee will
be hot!
9
7
Hot water/coee extraction starts and
stops automatically.
To stop the extraction partway through,
touch selected menu icon again and
wait until light stops flashing. Nevertheless some coee will continue to flow
as long as the icon is flashing.
9
6
Milk coee options
Latte Macchiato
Cappuccino
To heat up the cup before preparing
coee touch Cappuccino and Americano icon simultaneously.
CAUTION! Hot water will flow out!
Afterwards throw away water and
continue with step 1.
9
i
* NESCAFÉ recommends to use milk
with at least 3 % fat.
INDIVIDUAL ADJUSTMENTS TO YOUR PERSONAL TASTE
When the selected menu icon starts
flashing green you can adjust the
amount of hot water.
10
3
The power button light changes to
orange. The selected menu icon lights
green. Coee extraction starts.
Put a cup in place. Touch and hold the
menu icon for the beverage you wish
to adjust for 5 seconds.
+/−
When the beverage reaches the
desired amount touch the menu icon
to stop. If you do not touch machine
will stop at the maximum water
level!
10
4
10
1
10
2
5 sec
10
i
Resetting initial beverage recipes
① Connect the power plug.
② Check that the power is OFF.
③ Touch and hold the Cappuccino
icon THEN the power button
simultaneously.
④ Release the icons when all the
icon lights start flashing fast in
green.
⑤ Machine is now back to factory
settings.
⑥ Initial rinsing must be performed
(see page 6).
• After changing the setting, the new
setting remains the same until you
modify it again (even if the machine is
unplugged).
• When a small cup is used, the
coee may overflow the cup if you
set the amount of hot water too high.
• To adjust to a new amount of
hot water, repeat the above
procedure (the current setting
will be overwritten).
Note: For Latte Macchiato &
Cappuccino, cup parameter
can not be adjusted manually.
To adjust volume, please follow procedure below:
You can adjust the strength of the coee by changing the amount of hot water:
Espresso
type coee
Latte
Macchiato
Cappuccino
Lungo
type coee
Americano
type coee
Minimum Standard Maximum
~40 ml
~70 ml
~100 ml
~60 ml
~140 ml
~200 ml
~120 ml
~210 ml
~300 ml
11 of 2611 of 26
CLEANING - OVERVIEW OF THE PARTS
Cleaning is to be performed when refilling coee (see page 12). Regular maintenance of
the machine ensures a better in-cup quality and a longer machine lifetime.
Rinsing OK - recommended every week
Do not rinse!
Water tank connection part
Water tank
Coee box cap
Coee box
If you touch the protrusion
on the bottom of tank when
it has water in it, the water
may spill from the tank.
Do not touch the protrusion
(connection part) on the
bottom of the water tank.
CAUTION!
Drawer
Drip grid
Drip tray
Slider cover
(green)
Mixing
chamber mesh
Mixing
chamber
Lower disk
No. 2
Dosing unit
housing
No. 3
Upper disk
No. 1
Rinsing OK - recommended every week
12 of 26 13 of 26
Remove coee box.
12
3
1
2
Push on the top cover and open it.
12
2
Check if coee box is empty:
If empty, please complete cleaning
procedure on pages 15-16 for deep
cleaning of dosing unit and coee box.
If not go ahead with recommended
weekly cleaning procedure.
12
1
Turn over coee box.
12
4
Turn lower disk No. 2 in the direction
of the “OPEN” arrow until you hear a
“Click”.
Remove lower disk No. 2, clean it with
hot water and dry it completely.
12
5
12
6
Clean both openings of the dosing
unit housing with a dry cloth.
12 12
7 9
Before reassembling make sure
that all parts are completely dry.
Place lower disk No. 2 back on
dosing unit housing. Turn it in the
direction of the “CLOSE” arrow
until you hear a “Click”.
12
8
Click !
Click !
Lower disk
No. 2
Insert coee box back to machine.
The
logo faces forwards.
Click !
CAUTION! Do not put any of the parts into the dishwasher!
13 of 26
CLEANING DRAWER & MIXING CHAMBER 1/2
Switch machine o.
Disconnect plug from socket.
Pull out the drawer.
13
1
13
2
Press down the blue lock handle.
13
3
Press the slider cover inwards from
the both sides and pull it out. Sometimes the residue hardens, making it
a little bit dicult to remove.
Release the lock under the mixing
chamber.
13
5
13
6
Check that the lock handle is down.
Remove the mixing chamber.
13
4
OFF !
Rinse drawer and slider cover under
hot water. Wipe with a soft damp cloth.
Soak mixing chamber in hot water
for at least 2 minutes. If coee is still
adhered, scrape it o gently.
13
7
13
8
Dry away moisture.
13
9
min.
2 minutes
CAUTION! Do not put any of the parts into the dishwasher!
(Weekly cleaning recommended)
14 of 26 15 of 26
CLEANING DRAWER & MIXING CHAMBER 2/2
Push down lever until you hear a
“Click”.
14
11
In case mesh has been removed:
Check orientation of the mesh (the
mesh has a top and a bottom side).
14
12
Align arrows on slider cover and
main body. Press the slider cover in
until you hear a “Click”.
Make sure that step 11 has been
correctly followed. Push mixing
chamber into the main body. Ensure
it is fully inserted.
14
14
14
15
Pull up blue handle to lock mixing
chamber.
Slide drawer in until you feel the
“Click”.
14
16
14
17
Check the holes inside the mixing
chamber: If the holes are blocked with
coee, rinse again with hot water.
14
10
Push mesh into original position.
Ensure it is fully inserted.
Check
inside!
To p
Bottom
14
13
Click !
Click !
Click !
Click !
CAUTION! Do not put any of the parts into the dishwasher!
(Weekly cleaning recommended)
Switch machine o.
Disconnect plug from socket.
Rinse drip tray with hot water and
clean it with a brush.
CLEANING DRIP TRAY, TANKS & DOSING UNIT 1/2
15
1
15
2
Rinse and clean water tank. Afterwards refill with fresh, potable water
and insert it to machine.
15
3
Turn over the dosing unit and remove the upper disk No. 1.
Using the thumbs turn in the direction of the “OPEN” arrow until you
hear a “Click”.
15
5
15
6
Put your fingers into the openings
and remove lower disk No. 2.
Check whether all three parts are
there.
15
7
15
8
Lower disk
No. 2
Upper disk
No. 1
Dosing unit housing
No. 3
Make sure that coee box is empty.
Turn the dosing unit clockwise and
remove it from the coee box.
15
4
No. 3
No. 1
Wipe away the dirt with a soft damp
cloth. Soak disk No. 1 and disk No. 2 in
hot water.
15
9
OFF !
Click !
CAUTION! Do not put any of the parts into the dishwasher!
(At least monthly cleaning recommended)
16 of 26 17 of 26
Put coee box back on dosing unit.
16
15
With the dosing unit held steady
at the bottom, close by turning the
coee box clockwise until it stops.
16
16
Remove coee box cap.
16
10
Clean cap with a soft damp cloth.
Do not clean the coee box with
flowing water!
16
11
Turn over the dosing unit housing
and align the triangular portions on
the dosing unit housing No. 3 and
upper disk No. 1.
16
14
No. 1
No. 3
CLEANING DRIP TRAY, TANKS & DOSING UNIT 2/2
Rinse and dry parts carefully before
reassembling! Ideally let it dry for
one night. Do not use a hair dryer -
deformation may result!
16
i
Align marks ▼ No. 3 with No. 2 and
fit together. The label “No. 3” gets
visible.
Using the thumbs of both hands turn
the lower disk No. 2 in the direction
of the “CLOSE” arrow until you hear
a “Click”.
No.3
16
12
16
13
No.2
No.3
Click !
CAUTION! Do not put any of the parts into the dishwasher!
(At least monthly cleaning recommended)
17 of 26
DESCALING 1/2
17
1
17
3
Dissolve 125 ml of descaling agent* per
500 ml of cold water.
Do not use hot water!
*Durgol® recommended to use for descaling agent
Pour descaling solution into water
tank. Insert water tank to machine.
125 mL
Remove drip tray. Place a container with
a capacity of at least 500 ml under the
coee outlet. Take water tank out.
17
2
min.
500 ml
17
4
17
6
17
5
Espresso icon and power button lights up steady green. Touch Espresso
icon to start descaling process (icon
starts flashing green).
Descaling solution is discharged:
First from high velocity hot water jet,
then from coee outlet. Throw away
water from container.
To enter the descaling mode, start
with machine o, then press on
Espresso icon & power button for
7seconds. All menu icons start flashing. Release the icons.
7 sec
If you don’t descale your machine according to the following recommendations issues and
even break down could happen. We recommend to descale your machine depending on water
hardness and consumption but at least twice a year (see table below).
Water hardness Descaling after ... cups
Hard water 300 ppm 250 cups
Medium 180 ppm 500 cups
Soft 80 ppm 750 cups
● Read instructions and safety infor-
mation on packaging of descaling
agent.
● Do not wash surface of machine
using descaling agent.
DESCALING 2/2
18
7
18
9
Wait 5 minutes to let the descaling
solution work. Touch Espresso icon
to start again descaling process
(icon starts flashing green).
Wait another 5 minutes to let descaling solution work. Throw away water
from container. Carefully rinse water
tank.
5 min 5 min
18
8
Descaling solution is discharged:
First from high velocity hot water jet,
then from coee outlet.
18
10
18
15
min.
500
ml
Place a container with a capacity of at
least 500 ml under the coee outlet.
Put drinking water in the tank. Insert
water tank to machine.
Throw away water from container.
Carefully rinse water tank. Fill up
water tank with drinking water. Insert
water tank back to machine.
18
11
Touch Espresso icon to start rinsing
process (icon starts flashing green).
18
12
Water is first discharged from the
high velocity hot water jet and then
from the coee outlet. Throw away
water from container.
18
13
When Espresso icon stops flashing,
touch Espresso icon again to start
second rinsing cycle (icon starts
flashing green).
18
14
Water is first discharged from the
high velocity hot water jet and then
from the coee outlet.
i
To quit the descaling mode, turn o the machine.
19 of 2619 of 26
GREEN & ORANGE LIGHT SIGNALS
Heating up mode
Power button: flashing green
All menu icons: OFF
Initial rinse mode
Power button: steady green
Espresso icon: steady green
(see page 6)
Operation mode
Power button: steady green
All menu icons: steady green
Preparation mode
Power button: steady green
Selected menu icon: flashing green
+/−
Cup warming adjustment mode
Power button: steady orange
Cappuccino & Americano icon:
flashing green
In this mode you can adjust the
amount of water dispensed when
preheating the cup (see page 8+9).
Access this mode by touching Cappuccino and Americano icon simultaneously during 5 seconds.
When the desired amount of water is
reached touch the Cappuccino and
Americano icon simultaneously to
stop. If you do not touch machine
will stop at the maximum level!
ECO mode (After 5 minutes power
turns OFF automatically)
Power button: OFF
All menu icons: OFF
+/−
Coee amount adjustment mode
Power button: steady orange
Selected menu icon: flashing green at
the beginning, then steady green when
adjustment possible (see page 10)
~25 sec
20 of 26 21 of 26
RED LIGHT SIGNALS 1/3
Espresso icon: flashing green
Power button: steady red
Remove coee box and insert
it correctly. Close top cover. If
you have diculty to insert back
coee box, please refer to section
TROUBLESHOOTING, page 24.
Click !
Click !
Coee box not correctly inserted
No water
indicator
light
Mixing
chamber
rinsing light
Cleaning light
Signal lights
Americano icon: flashing green
Power button: steady red
Insert drawer correctly. Push firmly
inside.
Drawer not correctly inserted
LIGHT SIGNAL: PROCEDURE TO SOLVE THE PROBLEM:
ON
All menu icons: OFF
Power button: fast flashing red
Switch machine o and wait 20minutes. Afterwards switch machine
on. If power button still flashes red
contact support desk.
20 min
OFF
Error has occurred
RED LIGHT SIGNALS 2/3
LIGHT SIGNAL: PROCEDURE TO SOLVE THE PROBLEM:
21
1
21
2
Touch Espresso icon. Rinsing process
starts.
Mixing chamber rinsing light:
flashing red
Espresso icon: steady green
Power button: steady red
Remove coee cup and place
container with a capacity of 200 ml
under the coee outlet.
Rinsing mixing chamber required
No water indicator light: flashing red
Power button: steady green
Descale the machine according to
descaling procedure on page 17-18.
Refill water tank and insert it back to
machine correctly. Press green icon
to finish beverage preparation.
Water tank empty /
descaling required
If water tank is EMPTY:
21
1
If water tank is NOT EMPTY:
21
2
Cleaning light: flashing / steady red
All menu icons: steady green
Power button: steady green / red
Clean dosing unit (see page 15-16). Put coee box in place and make a
rinse. Additionally clean mixing chamber, slider cover and drawer (see
page 13-14).
Cleaning light: FLASHING RED
Cleaning is recommended
Cleaning light: STEADY RED
Cleaning is required
Coee dust in machine,
cleaning required/recommended
22 of 26 23 of 26
RED LIGHT SIGNALS 3/3
LIGHT SIGNAL:
Cleaning light: steady red
All menu icons: OFF
Power button: steady red
Machine is blocked,
cleaning required
22
3
Place a container with a capacity of
at least 200ml under the coee outlet. Touch Espresso icon to start the
rinsing process. Afterwards throw
away water from container.
22
1
Clean and dry coee box and dosing
unit (see page 15-16).
22
4
Remove coee box out of machine.
Reassemble coee box on dosing
unit (see page 16).
22
5
Fill coee box with suitable coee.
22
2
Put coee box without dosing unit
back to machine.
22
6
PROCEDURE TO SOLVE THE PROBLEM:
Insert coee box back to machine. The
logo faces forwards.
22
6
Click !
23 of 26
TROUBLESHOOTING 1/2
23
1
23
2
Clean mixing chamber, slider cover
and drawer according to cleaning
procedure on page 13-14.
Coee is not being dispensed properly from the coee outlet.
Stop preparation.
23
1
23
2
All menu icons: OFF
Power button: OFF
Machine cannot be switched on.
If machine still can not be switched on,
contact support desk through the information found on the back page. When calling
support desk, have the machine next to you
and provide the machine number which
you can find on the base of the machine.
Check if the plug is connected
correctly into a power socket. If yes,
check your electricity supply.
CAUSE OF TROUBLE: PROCEDURE TO SOLVE THE PROBLEM:
Only hot water is being dispensed.
Tap on the top cover and open it. Remove coee box and refill it according to procedure on page 7.
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Coee box cannot be inserted
anymore.
Power button: steady red
Espresso icon: flashing green
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TROUBLESHOOTING 2/2
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Click !
Click !
CAUSE OF TROUBLE: PROCEDURE TO SOLVE THE PROBLEM:
Fill coee box with suitable coee
and insert it back to machine (see
page 7). Close top cover. Machine is
ready for use.
Remove the coee box from the machine. Make sure that coee box is
empty. Disassemble the dosing unit
from the coee box. Clean dosing
unit and its parts (see page 16).
Remove coee cup and place a
container with a capacity of at least
200ml under the coee outlet.
Insert the coee box without dosing
unit inside the machine. Machine will
request a rinsing operation.
Touch Espresso icon to start the rinsing process. Afterwards throw away
water from container.
Take coee box out and reassemble
dosing unit (see page 16).
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COFFEE PREPARATION
• How is the coffee extracted from the machine?
After selecting the desired beverage, the right amount of
coffee is dispensed automatically from the coffee box to the
mixing chamber. Mixed together with water, the coffee is
brewed creating a coffee cyclone that brings out all of the rich
flavour, aroma and creates a fine golden crema on black cups.
• Can I adjust the Coffee pre-settings?
You can customise the coffee settings to your taste
according to pre-defined menu settings. Please refer to the
User Manual page 8.
• While extracting coffee, does any message come up if there
is not enough coffee in the coffee box?
There is no sensor that indicates that the coffee is running
low. Please check before preparation as it is simple to check
the remaining coffee amount by looking at the coffee box.
• How long should coffee stay in the coffee box?
It’s recommended to consume within a month.
• Why do I have to use NESCAFÉ GOLD coffee and not
NESCAFÉ Original or Brasero?
The NESCAFÉ GOLD BLEND Barista System machine has
been designed to deliver the best of NESCAFÉ GOLD
coffees and Nestlé recommends to use NESCAFÉ GOLD.
Other products will obstruct the dosing system and block
the machine.
• Can I just stop in the middle of extraction as the cup
prepared is too long for my taste?
In case you do not have other choice (took a small cup), you
can stop the coffee preparation. However the system might
require afterwards a rinse (red icon) in order to empty the
remaining coffee from the system. In that case, please place
a cup on the drip tray, and press the corresponding flashing
button. To fully enjoy the experience, we recommend you to
adjust your preparation parameter to your taste, this is possible
on all black cups. Please refer to the User Manual page 8.
MILK PREPARATION
• How is the milk / coffee creamer transformed into frothed milk?
Our system uses a unique technology that froths the milk
without contact with the machine by dissolving the creamer
powder / by heating up the milk with a high velocity water jet,
thus creating a delicious beverage with ease. We recommend
you to use full fat milk for a longer lasting milk froth.
• I pressed the Cappuccino button, and milk does not come out.
You need to separately buy milk or creamer which you
have to place in your cup (please use measuring cup
for fresh milk) in order to have Cappuccino and Latte
Macchiato.
• How can I make my coffee more creamy / milky?
Please use full fat milk to make it more creamy / milky.
• Can I put milk into the water tank?
No, only water can be put into the water tank. Milk
should be poured directly into the cup.
MACHINE OPERATION
• What is the machine warranty?
Nestlé provide a 2 year warranty from the day of purchase. Please
ensure you keep the proof of purchase for returns/exchanges.
• Where does the machine come from?
The machines is designed & engineered in Switzerland,
assembled in China.
• Is it possible to use the machine abroad?
The NESCAFÉ GOLD BLEND Barista System machine has
specific voltage (see on the bottom, under the machine or
in the user manual) and should not be used otherwise.
• Why does paper cup keep moving on the drip tray
during beverage preparation?
The machine works with pressure pump and it creates some
vibrations. We strongly recommend not to use paper cups,
preferably porcelain cups.
• Why do I need to descale the machine and how do I
trigger the decaling process?
Depending on your water quality or water hardness, and
machine usage frequency, limescale will build over time in
your machine, to the point it obstruct water pipes. At that
stage, the machine can no longer dispense coffee and need
to be descaled. Please refer to the relevant chapters in the
User Manual page 17.
• How often should I clean the system?
Each time you refill the coffee box, you should do a regular
clean up at least the external dosing disks with a soft dry
cloth. This will remove the coffee powder, that over time
may create some blockage in the system.
• Does the jet nozzle come off from the machine for wash?
No, the jet nozzle does not need to be dismantled. If no
water comes through, it might be that there is some scale
inside blocking. In that case please refer to the “descaling”
procedure in the User Manual page 17.
• How do I clean the coffee box?
The coffee box (transparent) and the dosing disks
(coloured parts) should not be placed in the dishwasher.
The transparent part should not be cleaned under water but
with a soft cloth to remove coffee dust. The dosing disk can
be dismantled and cleaned with a wet cloth but need to
be dried for at least a full night before being reassembled.
In case there is some remaining humidity in the coffee box
after reassembly it will block the system. Please refer to the
User Manual pages 15-16 for detailed instructions.
• Although the water has been filled, the water supply
indicator blinks
Please empty your water tank and check nothing might be
blocking. It might be the case that some scale has built up
into the system over time and that the machine needs to be
descaled. Please refer to the User Manual page 17.
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SPARE PARTS
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1 Water tank
2 NESCAFÉ Coffee Box and dosing disks
3 Drip tray and drip grid
4 Slide cover (green)
5 NESCAFÉ mixing chamber (incl. mesh)
6 Machine drawer
The following spare parts can be obtained from the Consumer Service Hotline:
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Nestlé Consumer Center
02-657-8601
(Toll free 1-800-295588 only for landline phone)
www.nestle.co.th
Post Box No. 9, Hualampong, Bangkok 10331
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