Page 1
pensata, progettata e prodotta in Italia
2016
USER MANUAL
Edition 03-2016
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NEOX User manual - Edition 03-20162
INDICE
Warnings
..................................................................................................................................4
What is assisted pedalling?
...................................................................................................... 5
Basic information
.....................................................................................................................6
Description of the supply ................................................................................................................. 6
Legal requirements ............................................................................................................................. 6
For your safety ...................................................................................................................................... 6
10 rules for riding safely .................................................................................................................... 6
Warranty terms ......................................................................................................................................7
Travelling autonomy of a pedal assisted cycle ..........................................................................8
Who can ride your e-bike? ................................................................................................................8
Electric assisted pedalling ................................................................................................................ 9
Physical and mental fitness .............................................................................................................. 9
residual risks
......................................................................................................................... 10
Fire ............................................................................................................................................................10
Electrical Risks .....................................................................................................................................10
Never use the battery charger and pull out the plug immediately if: ............................10
technical data
......................................................................................................................... 11
Supply ...................................................................................................................................................... 11
main components
....................................................................................................................12
useful tips for Better use of your neoX
...............................................................................13
Pedalling frequency .......................................................................................................................... 13
Weight .................................................................................................................................................... 13
Pulling away and braking ................................................................................................................13
Changing gears ..................................................................................................................................14
Tyre pressure .......................................................................................................................................14
Motor power levels on the display ...............................................................................................14
Battery and temperature ................................................................................................................14
removing and installing the support
.......................................................................................15
Before setting off With your Bicycle
......................................................................................15
Before each use ................................................................................................................................... 15
checklist of controls to perform Before each use
................................................................ 16
Checking the wheel units.................................................................................................................16
Checking the seat and the seat post ........................................................................................... 17
Checking the handlebars and handlebar stem ........................................................................ 17
Checking the brakes ..........................................................................................................................18
Checking the side stand ...................................................................................................................18
general use
........................................................................................................................... 20
General summary of what is laid out in the Highway Code and the Directives in the
event of unlocking the speed limiter. .......................................................................................... 21
Product directive with regard to the Consumer Code ......................................................... 21
Highway Code ...................................................................................................................................... 21
Neox speed limit .................................................................................................................................21
adjustments
............................................................................................................................22
Ideal height of the saddle ............................................................................................................... 22
Adjusting the horizontal position of the saddle - fig. 01 ....................................................22
Adjusting the saddle height - fig. 02 (previous page) ...............................................23
Adjusting the suspension forks (if present) ............................................................................ 23
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NEOX User manual - Edition 03-2016 3
Handlebar adjustment......................................................................................................................24
Adjusting the brake levers. ............................................................................................................. 25
the display
.............................................................................................................................26
resetting of daily km
..............................................................................................................27
regulation of the clock
.........................................................................................................27
hoW to turn on your neoX
......................................................................................................28
hoW to turn off your neoX
...................................................................................................29
Turning O 1 (standard) .................................................................................................................. 29
Turning O 2 (protected with Neox Pin anti-theft system) ..............................................29
hoW to activate the neoX anti-theft system
......................................................................... 30
Locking the rear wheel ....................................................................................................................30
the Battery
..............................................................................................................................31
Useful information about the battery ........................................................................................ 31
The Neox battery ............................................................................................................................... 32
Battery technical data ......................................................................................................................33
Removing and installing the battery .......................................................................................... 33
Lock for assembly and taking apart of the battery. .............................................................34
Removing the battery ......................................................................................................................34
Installing the battery ........................................................................................................................35
How does the Neox battery perform during use...................................................................36
Battery life ............................................................................................................................................ 37
Charging the battery ........................................................................................................................38
Instructions for recharging .............................................................................................................38
Caution ...................................................................................................................................................38
How to use the battery charger ................................................................................................. 40
Warnings ............................................................................................................................................. 40
Characteristics of the battery charger .................................................................................... 40
gearBoX f8.11
......................................................................................................................... 41
Introduction .........................................................................................................................................41
Change (or increase in gear) ........................................................................................................42
Climb (or decrease in gear) ..........................................................................................................42
resetting or aligning the f8.11 gearBoX
................................................................................43
motor
.................................................................................................................................... 44
Caution ...................................................................................................................................................44
Adjusting assistance .........................................................................................................................44
Operation of the pedal assistance mode. ................................................................................. 45
maintenance and care
........................................................................................................... 46
Washing
..................................................................................................................................47
putting the Bicycle out of service
..........................................................................................48
Preparation of the bicycle for a long period of disuse ........................................................48
Destruction ..........................................................................................................................................48
Caution: ................................................................................................................................................48
disposal of your neoX
...........................................................................................................48
Questions and ansWers
...........................................................................................................49
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NEOX User manual - Edition 03-20164
Dear Customers,
we congratulate you for choosing us
and we thank you for your trust.
WARNINGS
Read this manual carefully and follow the instructions below.
• This is a pedal assisted cycle.
• It is not a toy, do not allow it to be used by children.
• Keep the use and maintenance manual in a safe place.
• Ride safely.
• Do not use in the event of snow.
• Never ride standing.
• Never ride with only one hand.
• Observe the road trac regulations.
• Avoid riding up or down very steep hills.
• Do not brake and pedal at the same time.
• Only use the battery supplied.
• Only use the battery for the bicycle.
• To charge the battery, only use the supplied battery charger.
• Charge the battery in a well ventilated area.
• Do not attempt to repair the battery or battery charger.
• Do not insert objects into the battery charger and do not expose the battery
charger, the battery or the electrical components, to water or other liquids.
• Do not throw away used batteries: they can seriously damage the environment.
• When replacing batteries, contact your dealer.
• Avoid using accessories sold by unauthorized dealers, they could cause harm to
people and the structure of the bicycle itself.
• Consult qualied sta regarding all routine maintenance and repairs.
• Do not wash the bicycle with a high-pressure jet. A powerful water jet can
damage the electrical components of the bicycle. In which case the warranty will
be rendered null and void.
• Inappropriate use represents a danger to the user and others. Moreover, in the
case of inappropriate use, the warranty will be rendered null and void.
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NEOX User manual - Edition 03-2016 5
WHAT IS ASSISTED PEDALLING?
This bicycle is equipped with an electric assisted pedalling system. The motor assists
the eort made by the cyclist. To activate the assisted pedalling it is necessary to
begin pedalling and impart force on the pedal and, consequently, the torque sensor.
Conversely, if the rider does not pedal, the motor remains inactive. It is possible to
modulate the power of the assisted pedalling by selecting the most appropriate level
on the display.
Everything you need to know about assisted pedalling:
When the assisted pedalling is activated, starting use of the bicycle is dierent from
that of a normal bicycle. Setting o is easier and much more immediate. Therefore, be-
fore using this bicycle in trac, it is necessary to learn how to use it so as to avoid any
surprises when setting o.
When the bicycle is stopped, we recommend using the ECO assisted pedalling program when setting o to avoid accidental falls.
When the assisted pedalling is switched o, the bicycle will require additional pedalling
strength. It is therefore possible to use it as a normal bicycle, even when the battery is
low, provided it is switched on, as Neox is equipped with electronic gears.
By law, assisted pedalling should not exceed a speed of 25 km/h and, therefore, once 23
km/h has been reached, the assisted pedalling decreases gradually before completely
turning o at 25 km/h.
The range of the bicycle depends on the user, the circumstances and the type of
route. The main factors that may aect the operating range are: the weight of the
rider, the cruising speed, the slope of the route, the tyre pressure, the wind direction,
the number of gear changes and braking (in the city) and the outside temperature.
Very low temperatures adversely aect the operating range. It is important to take
this into account.
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NEOX User manual - Edition 03-20166
BASIC INFORMATION
description of the supply
• E-bike complete with pedals and wheels
• Support for transport, which can be used in the boot of your car
• Battery charger
• Instruction manual.
legal reQuirements
Every road user must follow the trac regulations in force in their country. To ride an
e-bike, make sure that permits or a driver’s license are not required by the authorities.
In many countries it is possible to travel on public streets and roads provided that additional equipment is used as prescribed by law, such as signalling lights, clothing with
reflective strips and a helmet.
for your safety
Make sure that your dealer has completed the necessary sections of the warranty, and
that you have received all the documents supplied with the bike, in this manual.
• Contact your dealer if you detect omissions or oversights.
• Use your e-bike only after you have carefully read the following user manual, inside
you will find important information.
• If you choose to sell or give away your e-bike, also give this manual to the new owner.
10 rules for riding safely
1 - Do not turn the key while riding.
2 - Inspect the bicycle if you hear abnormal noises while riding. If necessary, contact an
authorized Neox Service Centre.
3 - To ensure proper operation of the bicycle, and for added safety, we recommend that
the bicycle be used by a single person.
4 - Do not overload the bicycle or carry objects that may obscure vision.
5 - Do not drink while riding.
6 - Make sure that the bicycle is upright before starting to pedal, so as to avoid falls.
7 - Do not try to take one of your feet o the pedals and pedal with the other to avoid
accidents or personal injury.
8 - Do not pedal hard on a downhill road when the motor power is decreasing.
9 - If it is raining, do not ride with an open umbrella.
10 - Do not touch the motor after using the bicycle, as it could cause burns.
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NEOX User manual - Edition 03-2016 7
Warranty terms
The durability and reliability of the bicycle, as well as the warranty coverage against any
manufacturing defects, are valid only if the customer complies with some basic rules:
• The use of the e-bike for anything other than that envisaged by the design may result
in dangerous riding situations, falls and accidents. Short circuiting can also occur inside
the accumulator pack and the latter may become damaged or cause injuries to the user.
• Always use your e-bike as described in this instruction manual and in any supplementary documentation.
• Mistakes made during work not performed to perfection on the e-bike can cause damage and compromise the operating safety of the bicycle. This can give rise to dangerous riding situations, falls and accidents.
• You can only perform the work on the e-bike that is described in this instruction
manual, as these operations can be performed by the user provided suitable tools are
available.
• It is not permitted to change the characteristics of the individual components of the
e-bike.
• All other work, including preparation for use, can only be performed by an Authorized
Neox Service Centre.
• Never add equipment or try to make alterations to to your e-bike by yourself.
• You can request additional accessories through the website www.myneox.it.
• You should only ride and use an e-bike if you are in perfect physical and mental shape.
XX
X
X
X
X
X
X
X
X
X
01
06
02
07
03
08
04
09
05
10
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NEOX User manual - Edition 03-20168
travelling autonomy of a pedal assisted cycle
The travelling autonomy of the bicycle with the aid of the assisted pedalling PAS, can
vary depending on the dierent conditions of use and the dierent weights being
transported, up to a maximum of 80/100 Km (ECO and NO ASSIST cycle) according to
the model.
For example, a prolonged climb with a gradient of more than 7%, with transported
weight of 100 kg will drastically reduce the autonomy to even 20/25 Km. The electric
motor will absorb more power with increased weight and when climbing hills, riding
against the wind and repetitive stopping and changing gear, thereby reducing the distances that can normally be travelled.
To increase the autonomy, do not use the assisted pedalling on flat or downhill stretches of road.
IMPORTANT NOTE: The pedal assisted cycle requires “joyous and fluid” and not “hard
and strangled” pedalling. Pedalling quickly, over 70/80 revolutions per minute and with
an appropriate gear ratio, allows the motor to work at maximum eciency and with
minimum power consumption for the same torque delivered.
If the cyclist is skilled at making the motor operate at maximum eciency, this drastically lowers the electric energy absorption and consequently optimises consumption.
The power consumption level is highlighted on the display. Being able to pedal in such
a way that keeps this string low, leads to optimized and lower consumption.
Who can ride your e-Bike?
• The rider must be able to ride a bicycle, i.e. they must have a basic knowledge of using
bicycles with the necessary sense of balance to ride and control a bicycle.
• The rider, from a stationary position, should be able to get on and o safely and must
be able to touch the ground with their feet.
+
-
1
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NEOX User manual - Edition 03-2016 9
electric assisted pedalling
NEOX is equipped with an electric assisted pedalling system. Assistance may be set to
one of 4 positions (Fig. 1):
• No Assist
• Eco
• Standard
• High
The adjustment can be carried out at any time and situation of use by pressing the M
button directly on the display (Fig. 01) or via the buttons on the left side of the handlebars (Fig. 02)
The regulation can be done in any moment and use situation by the buttons placed
directly on the left side of the handlebars.
physical and mental fitness
If the rider wishes to ride a bicycle along public streets and thoroughfares, they must be
physically and mentally able to circulate with the trac on the roads.
The e-bike is not designed to compensate weakness or a lack of fitness.
Decrease
assistance
Increase
assistance
01 02
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NEOX User manual - Edition 03-201610
RESIDUAL RISKS
fire
Only keep the e-bike in rooms with ambient temperatures between -10°C and +45°C.
KEEP THE E-BIKE AWAY FROM HEAT SOURCES SUCH AS RADIATORS, HEATERS,
STOVES, ETC.
IN THE EVENT FLAMES OR SMOKE EMERGE FROM THE ACCUMULATOR PACK, IMMEDIATELY STOP THE BIKE. PROCEED TO PUT OUT THE FIRE WITH A FIRE EXTINGUISHER, IF AVAILABLE.
electrical risks
As a result of faulty, damaged or defective battery chargers and power cables, you
may suer potentially lethal electrical shocks.
A charged or incorrectly stored accumulator can catch fire.
To recharge the e-bike’s accumulator pack, only use the battery charger supplied.
Keep the battery charger away from people and animals.
Do not allow the battery charger to come into contact with water or other liquids.
Do not charge the accumulator pack in direct sunlight.
Keep the accumulator pack and battery charger away from sources of heat (such as
radiators).
Only charge the accumulator while present and in a ventilated place (garage).
never use the Battery charger and pull out the plug immediately if:
If the battery charger has any kind of damage.
If the cable insulation or one or more plug connections are damaged. In this case,
only hold the plug at an insulated point. If necessary, disable the corresponding fuse
in the electrical distribution box.
If the battery charger heats up in an unusual way. However it is normal for the battery
charger and the accumulator to heat up significantly.
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NEOX User manual - Edition 03-2016 11
TECHNICAL DATA
Gearbox NEOX F8.11 electric with rotary insertion
Gear shifters Electrical with a microswitch on the handlebars
Gears 4/8 sequential (depending on model)
Motor NEOX FL80S 36 V 500 Watts limited to 250 Watts
Torque sensor NEOX technology for detection of torque on the gearing
Battery NEOX 36 Volt 10.5 Ah (375 W/H) lithium-ion battery
Display NEOX 3.5” LCD with backlight and multifunction buttons
Anti-theft NEOX KEY Mechanical key for total locking of the rear
hub
Anti-theft NEOX PIN Electromechanical with movement activation via a
PIN code
Autonomy 80/100 Km (depending on the assistance and the type of route)
Assisted speed Maximum of 25 km/h
supply
Frame NEOX in hydroformed aluminium
Seatpost NEOX L.300 Matt Black
Brakes Hydraulic
Rims NEOX in aluminium 26”, 27.5” or 28” (depending on model)
Handlebars NEOX in Matt Black aluminium
Handlebar stem NEOX fixed or adjustable Matt Black
Front fork NEOX fixed or suspension (depending on model)
Tyres see configurator on the website www.myneox.it
Weight 21/25 Kg (depending on model)
maXimum load capacity of 115 kg
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NEOX User manual - Edition 03-201612
MAIN COMPONENTS
1. Monitor
2. Battery closing
3. Battery
4. Battery charger socket
5. Electronic control unit box
6. Gears and motor
7. Single arm fork
8. Kickstand
9. Saddle
10. Seatpost
11. Saddle lock
12. Crank
13. Pedal
14. Wheels
15. Frame
16. Braking system
17. Fork
18. Lights (if provided by the model)
19. Cargo rack (if provided by the model)
1
4
14 14
2
3
8
5
7
9
10
11
12
6
15
16 16
17
18 19
13
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NEOX User manual - Edition 03-2016 13
USEFUL TIPS FOR BETTER
USE OF YOUR NEOX
Electric bikes, or better known as “pedal assisted cycles”, are nothing more than a common bicycle equipped with a motorised unit that assists the cyclist with the eort of
pedalling.
We should dispel any negative stereotypes regarding electric bikes which claim they
are bicycles that do not make any sense because the rider does not generate force. In
fact it is important to understand that the electric bike oers the possibility of engaging
in healthy physical movement, modulating the eort desired and above all, travelling
longer distances.
IT is clear that the cyclist, in order to enjoy this sport, should use the assistance level
which is appropriate for the route, while avoiding riding the bicycle with maximum assistance. Maximum use of the assistance, drastically reduces the number of km that can
be travelled.
To better understand the sensations involved, using an pedal assisted cycle is similar to:
Walking up an escalator:
- The same eort as that used to climb a normal flight of stairs but at a higher travelling
speed.
Swimming in a river in the same direction as the current:
- The eort required is reduced but the distance travelled is greater.
Tips to get maximum satisfaction from using your NEOX.
pedalling freQuency
A pedalling frequency which is greater than 50 revolutions per minute optimises the
eciency of the motor unit. On the other hand very slow pedalling consumes a lot of
energy, in addition to increasing the eort required of the cyclist.
Weight
It is important to minimize weight, reducing the overall weight of the bicycle and luggage to a minimum. It is not recommended to apply unnecessary accessories and attachments to the bicycle which, as well as ruining the design of the vehicle, increase
consumption.
pulling aWay and Braking
Frequent pulling away and braking are - like with the car - a source of increased consumption compared to riding long distances at a constant speed.
Page 14
NEOX User manual - Edition 03-201614
changing gears
The correct use of the gears makes NEOX more ecient. When setting o and riding
uphill, you should use lower gears. Only use a higher gear if the route and speed permit
it. For eective gear shifting refer to the chapter “F.811 Gears” in this manual.
tyre pressure
Rolling resistance can be minimised with the correct tyre pressure. A tip: regularly check
the tyre pressure and always ride with your tyres at the maximum permitted pressure.
motor poWer levels on the display
Monitor the power levels of the motor on the display and adjust your riding accordingly.
A long bar means that the energy consumption is high. Always keep the bar as short as
possible given the conditions of the route, selecting the most appropriate gear possible
and pedalling at a “steady” rate
Battery and temperature
Do not worry if the arrival of cold weather has a negative eect on the performance
of your NEOX. When the temperature drops, the battery performance decreases due
to the increase in electrical resistance. In winter, it is normal for the autonomy of the
bicycle to be reduced.
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NEOX User manual - Edition 03-2016 15
REMOVING AND INSTALLING
THE SUPPORT
This special support for your NEOX is contained in each package and can be used
for easy transport of your NEOX by car. For further information see the video on the
website www.myneox.it
BEFORE SETTING OFF
WITH YOUR BICYCLE
Be careful whenever you are riding a bicycle, there is a danger of serious falls and accidents, especially if the physical conditions, road surface or weather conditions are not
ideal.
Your e-bike is delivered to your dealer assembled. For safety purposes, some important
components are not completely assembled. Your dealer should perform the nal as-
sembly of your Neox, making it safe.
• Make sure that your dealer has completed in its entirety the “inspection checklist for
delivery” in the delivery certificate.
• Only use your e-bike in a suitable sitting position.
• Ask your dealer to adjust the saddle height so that it is in the correct position for you.
• Ask your dealer to instruct you about the technical features of your Neox.
• Treat your e-bike with spray wax.
• FULLY CHARGE THE ACCUMULATOR PACK - THE FIRST 5 TIMES OF USE ENSURE
THE BATTERY IS COMPLETELY FLAT BEFORE FULLY RECHARGING.
Before each use
A bicycle that is not safe can give rise to dangerous riding situations, falls and accidents.
• Before every ride, check that it is able to operate safely.
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NEOX User manual - Edition 03-201616
• Stop and inspect the proper set up of your newly purchased bike, so as to more easily
recognize any anomalies at a later time
• If any defects are detected during these inspections, immediately contact your dealer.
• You can use your bike again only when it is safe.
Before each check, make sure that your bike is switched o and is not connected to
the power supply, so that you do not inadvertently start it.
CHECKLIST OF CONTROLS
TO PERFORM BEFORE EACH USE
checking the Wheel units
• Check that all the parts are properly mounting.
• The hub of the wheel assembly should not move on the front fork or rear single arm fork.
• The lever of the quick unfasten on the wheels have to be closed and the closing knob
on the rear wheel have to be fixed and with the security lock closed.
• check the xing of the security block (A) on the closing knob.
• You don’t have to hear squeaks or creackings.
• Check the tyre pressure.
• Check the position of the valve which must be perpendicular with respect to the hub
and not tilted.
• Verify the absence of external damage, foreign bodies and wear on the tyres:
• The entire surface of the tyre must still have the original tread pattern.
• It should not be possible to see the section of the tyre that is located under the layer
of rubber.
• There should be no dents, cracks, cuts or damage.
• Remove any foreign bodies (thorns, small stones, bits of glass, etc.) by hand or using
a small tool without spikes or blades.
CLOSE
CLOSE
A
Page 17
NEOX User manual - Edition 03-2016 17
The greater the body weight and the load, the higher the tyre pressure must be. Do not
exceed the maximum pressure marked on the tyre.
checking the seat and the seat post
If the seat post is not inserted deep enough into the frame, it could separate from the
frame while riding and lead to dangerous riding conditions, falls and accidents.
• Make sure the seat post is inserted at the correct depth.
• Hold the saddle rmly with your hands and try to turn both the saddle and the seat
post inside the frame.
• The saddle and the seat post must not move.
• If the saddle and/or seat post move they must be suitably xed.
checking the handleBars and handleBar stem
If the handlebars and handlebar stem are not fitted properly or are damaged this can
lead to dangerous riding conditions, falls and accidents.
• If you detect defects in these parts, or if you have doubts about them, immediately
stop using your e-bike.
• Perform a visual inspection of the handlebars and handlebar stem.
• The stem must be parallel to the front wheel rim and the handlebars must be in a
perpendicular position.
• Clamp the front wheel between your legs.
• Grip the handlebars at both ends.
• Firmly try to turn the handlebars in both directions.
• Again with force, push down with your hands and try to turn the handlebars in the
stem.
• No part must move or shift.
• You should not hear squeaks or creaks.
• Tighten according to the torque marked on the parts (Nm).
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NEOX User manual - Edition 03-201618
checking the Brakes
The faulty brakes always cause hazardous riding conditions, falls and accidents. Malfunctioning brakes could be life threatening.
• Check your braking system with particular attention.
• During everyday use the discs and the brake pads wear out diminishing their braking
power. They must be replaced periodically.
• Apply the brakes and try to move the bike, both wheels must stay locked.
• Dirty brake discs must be cleaned immediately.
• The presence of oil and grease on the brake discs can reduce the braking power and
lead to dangerous riding conditions, falls and accidents.
• Check that the brake disc is not damaged. It must be free of nicks, cracks, deep
scratches and any other mechanical damage.
checking the side stand
Riding with the stand down can cause serious falls. The same applies if the stand opens
by itself during travel.
A side stand which is bent, too short or too long can not guarantee the stability of your
bike which could later fall, injuring you or other people.
• Repair or replace the stand at a Neox Service Centre, if it is bent.
• For side stands with adjustable length:
please adjust them to the right length so that your e-bike is stable.
• Perform a visual inspection of the screws connecting the stand.
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NEOX User manual - Edition 03-2016 19
• Before setting o, always raise the stand. The stand will not lower by itself.
• Apply gentle force with your hands, making sure that the extractable part does not
shift.
• Make sure the stand is rmly secured to the frame and does not move when you move
it with your hands
CHECK FOR ANY DAMAGE ON ALL THE COMPONENTS.
DO NOT MOUNT THE E-BIKE WITH THE STAND DOWN
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NEOX User manual - Edition 03-201620
GENERAL USE
With your e-bike it is possible to reach unusually high speeds.
• Only use your e-bike if you are able to safely control it while riding and braking at high
speeds.
• Wear a helmet when riding a bicycle.
• Ride cautiously and prudently.
• Ride in such a way that you are always ready to brake.
• Do not ride under the inuence of alcohol.
• Ride in such a way that you are always in full control of your e-bike, so that you do not
find yourself in trouble in the event of sudden danger.
• In the wet the eectiveness of the brakes may be reduced. The braking distance increases.
• When riding you should only wear suitable clothing that does not restrict riding and
does not obstruct your view.
• In the dark, and in conditions of poor visibility, wear clothing with reective stripes
and switch on the lights.
• Attention: some layers of clothing and/or the use of a backpack could restrict movement.
• Put your foot on the pedal only when you are actually setting o.
• Release the brakes only when you are actually setting o.
• Ride with caution, respect the envisaged maintenance intervals and immediately seek
your Authorized Neox Service Centre if defects are detected.
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NEOX User manual - Edition 03-2016 21
general summary of What is laid out in the highWay code and the di
-
rectives in the event of unlocking the speed limiter.
Highway Code. - For the user.
Anyone who uses an electric bike on the public highway which has been sold pursuant
to art. 50 (pedal assisted cycles) but in fact is a moped (e-bike without a limiter set at
25 km/h) is subject to fines.
Fines
Art. 97, paragraphs
7. Anyone circulating with a moped which does not have a valid vehicle registration
certificate, where required, is subject to an administrative fine for the sum of between
€154 and €616.
8. Anyone circulating with a moped which does not have a license plate is subject to an
administrative fine for the sum of between €76 and €308
14. Violations under paragraphs 5 and 7 enforces the application of the accessory administrative sanction of confiscation of the moped, in accordance with the rules laid
down in Chapter I, Section II of Title VI; in the cases provided for in paragraph 5 the
moped shall be destroyed...
product directive With regard to the consumer code
For the manufacturer - Anyone producing pedal assisted cycles who does not meet the
requirements for this kind of vehicle shall be subject to penalties.
Fines - Fines for failure to apply the requirements of the directive, the Consumer Code
with respect to commercial fraud.
Art. 515. Fraudulent trading.
Anyone who, in the exercise of a commercial activity, delivers one movable item for
another, or a movable item [Civil Code 812; c.p. 624], with origin, source, quality or
quantity dierent from that stated or agreed, shall be punished, if the oence does not
constitute a more serious crime, with imprisonment of up to two years or a fine of up
to €2,065.
highWay code
For the user - Anyone who tampers with and uses a vehicle that was originally a bicycle
(art. 50) and after which becomes a moped is subject to penalties.
Fines - See Art. 97, paragraphs 7 and 8 of the highway code
neoX speed limit
Your e-bike has a device tted to limit the maximum travelling speed.
It ensures that the maximum assisted speed (eco-standard-high) is kept below 25km/h
as per the European Directives in force. The user can exceed this limit but there will be
NO electric assistance from your Neox e-bike.
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NEOX User manual - Edition 03-201622
A
B
ADJUSTMENTS
ideal height of the saddle
For ideal height of the saddle is the distance between the seat of the saddle and
the pedal in the lowest position. The ideal height of the saddle is when, with your
foot resting on the pedal in the lowest
position, the knee is slightly bent, almost
fully extended.
adjusting the horizontal position of the saddle - fig. 01
The saddle is secured with two screws (A) which allow forward/backward (A1) adjustments to be made and the inclination (A2) to be adjusted. You will need an Allen key
and a torque wrench with a 5mm Allen key attachment.
01 02
A1
A2
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NEOX User manual - Edition 03-2016 23
• Loosen the locking screws (A) by a few turns until the seat moves easily and/or
you can adjust the inclination.
• Move the saddle to the desired position.
• Re-tighten the locking screws (A) with a torque wrench. The specified torque is
indicated on the seatpost.
adjusting the saddle height - fig. 02 (previous page)
• Loosen the locking of the seat post (B).
• Move the saddle with the seat post to the desired position being careful not to
exceed the maximum height line marked on the post.
• Re-lock the seat post (B).
adjusting the suspension forks (if present)
See the operating instructions inside the Neox packaging (only if your Neox has suspension forks).
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NEOX User manual - Edition 03-201624
handleBar adjustment
Handlebar - Fig 01
1. Loosen the screws in area (A) until the
rotational movement of the handlebar is
achieved.
2. Rotate and/or position the handlebars to
the desired position B.
3. Check that the handlebars are in a centred
horizontal position C.
4. Tighten the 4 screws with a torque wrench
to the level marked on the aected part.
Handlebar Stem - Fig 02
1. Loosen the screws in area (A) until the support rotates.
2. Perfectly align the wheel moving in direction B while clamping the wheel as shown in
Fig. 3.
3. Tighten the 2 screws in area (A) with a
torque wrench to the level marked on the affected part.
A
01
B
C
A
02
B
03
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NEOX User manual - Edition 03-2016 25
Adjustable handlebar stem
(if available) - Fig 01
On some models it is also possible to vertically adjust the handlebar stem.
1. Loosen the screw (A) (Fig. 1) locking the
vertical movement of the handlebar stem.
2. Adjust the stem to the desired position by
moving it vertically in the appropriate direction (B) (Fig. 1).
3. Lock the screw (A) (Fig.1) with a torque
wrench to the level marked on the aected
part.
adjusting the Brake levers.
1. Loosen the screws (1) until the brake bracket begins to rotate.
2. Move the brake lever into the desired position.
3. Fasten the 2 screws with a suitable wrench
to the minimum level that prevents the brake
lever from rotating.
Manually control (Fig. 2) that there is not excessive rotation.
Do not completely lock the rotation of the
bracket to prevent it from breaking if the ebike accidental falls over.
02
1
01
B
A
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NEOX User manual - Edition 03-201626
THE DISPLAY
1. Assistance setted up
2. Power string
3. Gear
4. Speed
5. Battery state string
6. Hour – Daily Km – Total Km – Autonomy Km
7. Button ON-OFF
8. Button UP
9. Button DOWN
10. Button enter/confirmation
11. Red Led
12. Yellow Led
13. Green Led
11
12
13
7 8 9
10
6
1 2 3 4 5
Light starting
Selection
of transmission
gear
General informations
Selection of
assistance mode
UP
Selection of
assistance mode
DOWN
Selection
of transmission
gear
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NEOX User manual - Edition 03-2016 27
RESETTING OF DAILY KM
By the button i (general informations) placed on the right side of the handlebars, get
the display in DAILY KM section. Once here, keep pushed the button Enter for some
seconds and the computer will reset the displayed KM.
REGULATION OF THE CLOCK
By button I (general informations) placed on the right side of the handlebars, get the
display in the TIME section.
Keep the ENTER (10) button pushed until the blink of the hours (6). Modify the hours
with buttons UP (8) and DOWN (9)
Confirm with ENTER.
When minutes will start blinking, mofidy
it with buttons UP (8) and DOWN (9)
Confirm with ENTER.
7 8 9
10
6
i
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NEOX User manual - Edition 03-201628
HOW TO TURN ON YOUR NEOX
1. Push starting button (7). The red led will turn on. (11).
2. At the starting of the monitor it will appear a number 1 in the center, and the version
of your Neox software downward (Fig. A).
3. Insert your PIN code composed by 4 numbers. With UP/DOWN buttons (8 and 9) select each number, one by one, and confirm each single number with Enter button (10).
At each confirmation, an asterisk appears beside the code (Fig. B).
After 3 seconds from the insertion of the code, the bike will turn on and will get in the
following gear position:
2nd gear URBAN | 3rd gear SPORTER | 4th gear CROSSER, CITY e TOURING
CAUTION: Do not press on the pedals during the start-up phase !!!
11
12
13
7 8 9
10
6
1 2 3 4 5
A B
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NEOX User manual - Edition 03-2016 29
HOW TO TURN OFF YOUR NEOX
turning off 1 (standard)
With any gear and in any condition, to turn o the bike you have to push the switching
o button on display (1) together with lights button (2) placed near the left handlebars.
The gear used until the stop will stay inserted and at the following turning on the PIN
code will not be necessary.
ATTENTION: your Neox is not protected!!!!
turning off 2 (protected With neoX pin anti-theft system)
Push the switching o button on the display (1) to activate the mechanical inhibition
cycle.
Now your Neox is protected and the pedals will turn free to the right and to the left
without transmit the motion to the rear wheel.
At the following turning on it will be necessary to insert the PIN code for the system
activation. (see page 27).
1
2
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NEOX User manual - Edition 03-201630
HOW TO ACTIVATE THE NEOX
ANTI-THEFT SYSTEM
The bike has two anti-theft systems.
• The first inhibits transmission and can only be reactivated by entering the Neox
Pin code.
• The second system consists of the mechanical locking of the rear wheel.
In the first case, see the section “Turning O 2”.
locking the rear Wheel
1. With the bike stopped put the key into the switch.
2. Rotate of 360° in counter-clockwise the key moving a little the wheel backwards and forwards for some degree (a), in order to simplify the complete rotation of the key.
3. Remove the key.
Always be sure to unlock the wheel before using the bike !!!
A
1
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NEOX User manual - Edition 03-2016 31
THE BATTERY
useful information aBout the Battery
The charging process must be carried out in a ventilated room or in the garage, with the
battery connected to the bicycle or by removing the battery from the bicycle.
Before charging make sure the battery has not been subjected to large fluctuations in
temperature, if so wait 30 minutes before connecting the charger to the battery.
While charging a red light is lit on the battery charger.
When the green light turns on, this means charging is complete (100% charge in about
5 hours, 80% charge in about 4 hours)
• The battery should be fully charged.
• It is not recommended to leave the battery uncharged as this may seriously dam-
age it.
• When the battery is uncharged do not to try to use up the little power remaining
but proceed to recharge it otherwise the battery will be damaged severely.
• Do not leave the battery to charge for more than 12 hours.
• Never charge the battery in extremely hot conditions.
• Never charge near flammable liquids.
• Do not cover the battery and/or charger in any way.
• While charging the battery heats up slightly.
• Only use the supplied power adapter.
If the vehicle is not used for a long period of time, it is advisable to recharge the battery
every 3 months and to keep it in a dry area at a temperature between 0°C and 25°C to
avoid damaging it.
Ambient temperature during charging: between 0°C and 45°C.
Ambient temperature during normal operation: between -10°C and 45°C.
The battery does not require maintenance, in the event of failure or a significant reduction in performance or autonomy contact your Authorised Neox Service Centre. If the
battery emits a bad smell, unplug it from the electrical outlet and contact an Authorised
Neox Service Centre.
The battery undergoes a capacity reduction of 20% after 600-800 cycles.
The exhausted battery (end of life) should not be thrown away with normal waste.
NOTE: The battery performance will vary according to the weight of the rider, the presence or absence of uphill climbs, the conditions of the road surface and the temperature.
In summer, autonomy is significantly higher than in winter.
For charging see the information leaflet.
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NEOX User manual - Edition 03-201632
Warnings
• The first time the battery must be recharged for at least 7 hours.
• For the first 5 uses completely charge the battery and then fully discharge it.
This will ensure the maximum performance of the battery pack.
• Fully charge the battery before long stops.
• Do not store the e-bike for long stops with the battery uncharged.
the neoX Battery
The NEOX battery (Fig 1) is a battery pack constructed with Samsung cylindrical cells.
The lithium-ion batteries have a high energy density and are perfect for cyclic applications. Compared to traditional lead-acid batteries, lithium-ion batteries have advantages in terms of savings: up to 70% reduction in volume and weight, while the number
of charging cycles is three times higher.
Another important advantage of the NEOX lithium-ion battery is that it is equipped
with a Battery Management System (BMS) that automatically compensates for any imbalance between the cells, to ensure maximum safety and durability of the battery.
The NEOX lithium-ion battery is equipped with a cell-battery integrated safety control
system.
Unlike other batteries, lithium-ion batteries have no memory eect and can be charged
even if they are fully discharged.
The total battery capacity is reached after 4.5 complete cycles of charging - discharging. The first time the battery must be recharged for at least 7 hours.
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NEOX User manual - Edition 03-2016 33
Battery technical data
Battery: lithium ion, removable
Nominal power: 36 or 48 V depending on the version.
Rated capacity: 10.5 Ah
Weight: 2.5 Kg
Dimensions: 360x90x85 mm
Charging time: 4-5 hours (first time minimum 7 hours)
Only recharge the battery using the supplied battery charger.
Press the “charge status” button (1), present on the upper side of the battery, to see the
charge level of the battery.
3 lights on, fully charged battery
2 lights on, battery charged
1 light on, low battery
0 lights on, low battery or faulty fuses
removing and installing the Battery
The NEOX battery has been designed to be inserted into the main tube of the frame.
This “disguises it” and makes it invisible to the eye, hence improving the design of your
Neox, but above all to provide it with increased protection, inside a hydroformed aluminium shell to prevent damage due to accidental knocks or falls.
1
Page 34
NEOX User manual - Edition 03-201634
lock for assemBly and taking apart of the Battery.
Features:
The key can be turned on two positions and it can be extracted only in OPEN position.
1 CLOSE position: the battery is inserted and hooked in
the right position.
2 OPEN position: the battey is unlocked and can be removed from the bike.
removing the Battery
Hold the battery (2) with the right hand in order to be
sure that, once opened the block system inside the main
pipe of the frame by key rotation, this doesn’t fall down.
Turn it clockwise (fig. 1) until complete rotation to the
right.
Pull out the battery by tilting it downwards. (fig.3)
Close
Open
03
01
02
Open
!
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NEOX User manual - Edition 03-2016 35
installing the Battery
Be sure that the key is in CLOSE position and so completely turned in counterclockwise or that the key is not
inserted in the lock.
Take the battery with your left hand as shown. (Fig.1)
Insert the bottom of the battery into its housing inside the
main tube of the frame at an outward angle with respect
to the frame and move it downward (Fig. 2), making sure
that the coupling on the bottom of the battery box (Part.
A) fits properly on the lower edge of the frame tube (Part.
B) as shown. (Fig. 3)
Push (peremptorily, until the “clack” of the closure) the
battery uopwards until the complete insertion, in order
that it is fitted together with the frame pipe. (Fig. 4)
Now the battery is properly inserted and blocked inside
his compartment and your Neox is ready to be used.
01
02
A B
03
04
Close
CLACK
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NEOX User manual - Edition 03-201636
hoW does the neoX Battery perform during use
Above all it is important to remember, as said above, that the Neox battery reaches its
best performance after the first 4/5 full charging and recharging cycles and when it is
recharged for the first time for at least 7 hours.
The intelligent electronic management system of the NEOX battery (BMS) protects the
lithium-ion battery. The BMS controls each single cell, after the first few recharges it
balances the cells and thereby prolongs the battery life. The interval between the date
of first use and the date on which it will be necessary to replace your Neox battery is
therefore very long.
While using your Neox is important to understand what happens with the gradual discharge of the battery. In fact the Neox is a fully electronic e-bike, including gear changes. The system however has been designed so that the user is able to use the Neox as
a normal bike and therefore even with the battery completely discharged, despite the
fact that the gearbox is fully electronic. In fact, with a low battery, there will be a reserve
of energy that will allow the rider to reach their destination while being able to use the
gears despite the fact they are electronically controlled and the battery is fully depleted
During use, with a fully charged battery, Neox will have more assistance power available, in all three assistance modes. As the reserve energy in the battery decreases, the
power available to your Neox will gradually decrease. If we are using the bike for example in HIGH, at a certain point, automatically, Neox will change to STANDARD mode,
then change again to ECO mode until all of the available energy in the battery has been
used before changing to NO ASSIST mode.
At this point, with all the energy used, NEOX becomes a normal bicycle, with full use of
the gears despite the fact they are electronically controlled.
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NEOX User manual - Edition 03-2016 37
Battery life
The duration of a PowerPack depends mainly on the type of use employed. Like
any other lithium-ion battery, the PowerPack ages naturally, even when not in use.
Factors that shorten the life span:
• Excessive use
• Storage at an ambient temperature > 30 °C
• Long periods of storage with the battery fully charged or fully discharged
• Exposing the e-bike to strong sun
Factors that have a positive eect on the battery life:
• Moderate use
• Storage at an optimal ambient temperature (0 – 20 °C)
• Storage with the battery charged to about 60 %
The figure shows a typical evolution of the energy content according to the duration and frequency of use.
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NEOX User manual - Edition 03-201638
charging the Battery
The NEOX battery can be charged both while installed on the bike (Fig. 1) and when
removed from its housing (Fig. 2) by inserting the charging connector plug into the
front of the battery.
The charging process must be carried out in a ventilated room or garage.
instructions for recharging
Follow the instructions carefully to reduce the risk of fire or electric shock.
1. The lithium ion battery charger should only be used with the original rechargeable battery. Other types of batteries may cause damage to people and property.
2. The battery charger is intended for use indoors and in dry places.
3. The mains outlet must be near the equipment and be easily accessible.
4. The charger must not be repaired and, if faulty or damaged, should no longer
be used.
5. If the charger is damaged or no longer charges, return it to the shop where it
was purchased. Do not dispose of it together with household waste.
6. The charger is intended for use in a horizontal position or on the floor.
7. The charger is intended for use with a detachable power cord, to be used to
connect to the normal household mains supply. The power supply unit can
function at dierent input voltages without the need for adjustment by the user.
caution
Carefully observe the following instructions when charging.
1. Keep the battery recharging equipment out of the reach of children and avoid
entangling the wires.
2. To avoid the risk of electric shock, do not insert the plug with wet hands or
when the electrical parts are wet, and prevent the charging equipment from
0201
Page 39
NEOX User manual - Edition 03-2016 39
coming into contact with water or other liquids.
3. Do not clean your bike with water during the battery charging procedure.
4. For longer battery life, use only original NEOX equipment for the charging pro-
cedure, making sure that there is sucient ventilation to avoid overheating the
charger.
5. Do not pedal or ride the bike while charging the battery, so as to avoid falls or
seriously damaging the charging equipment.
6. Do not place clothing on the equipment during charging.
7. Be careful not to crush the cable during charging to prevent short circuits.
8. Use only individual power sockets.
9. Do not pull the cord to remove the plug from the socket.
03
06
09
02
05
08
01
04
07
X
X
X
X
X
X
X
X
Page 40
NEOX User manual - Edition 03-201640
hoW to use the Battery charger
1. Be sure that connections are in good conditions and not damaged by improper
strength or use.
2. Insert the plug (1) of the power set in a socket AC 220 Volt. If the plug is inserted in
the socket at 220 Volt AC without the battery connected with the power set, the two
leds Power Red and Charge Green will turn on as the unit is in stand by.
3. Connect the connector (2) to the battery out of power; the green light becomes red.
4. The Charge Led becomes green when the battery is completely charged. When the
battery is completely charged, remove plugs 1 and 2 from the power set and remove
the battery.
These instructions are also contained inside the battery charger packaging.
Warnings
• The first time the battery must be recharged for at least 7 hours.
• For the first 5 uses completely charge the battery and then fully discharge it. This
will ensure the maximum performance of the battery pack.
• Fully charge the battery before long stops.
• Do not store the e-bike for long stops with the battery uncharged.
characteristics of the Battery charger
Input voltage: 100-240V AC
Frequency: 57-63Hz
Absorbed current: 1.5A
Output voltage: 36V DC
Maximum current output: 2A
• While charging a red light is lit on the battery charger. When this light turns green,
charging is completed.
• During charging place the battery charger in a horizontal position and in a ventilated
environment which is not exposed to direct sunlight.
• Never charge in the vicinity of liquids, whether they are flammable or not.
• Do not place the battery charger and the cord in water or in places with high humidity.
• If the charger is subjected to large fluctuations in temperature, wait 30 minutes
prior to use.
01
02
Page 41
NEOX User manual - Edition 03-2016 41
GEARBOX F8.11
Your Neox is equipped with a gearbox that is more similar to that found on a motorcycle/car than a normal bicycle gear system. IT is equipped with an innovative gearbox,
with rotary engagement and with electric controls on the handlebars.
The bike has 4 or 8 sequential speeds available, depending on the model purchased.
Nothing could be more simple for the user. Gear changes can be made while stationary
and/or during movement, without any restriction for the user.
Like all innovations, this system needs to be understood so that you can quickly take
advantage of all the benefits that the system presents.
Below are some advice and tips.
introduction
The Neox gearbox has 4 or 8 speeds available, depending on the model purchased.
Gear 1 (lowest gear)
The pedalling resistance decreases and the speed achieved is lower, but it is easier to
climb hills.
4/8 gear (highest gear):
the resistance to pedalling is increased and the speed achieved is higher.
First we shall describe dierence between CHANGE and CLIMB.
The gear change is performed by pressing the electric buttons on the right side of the
handlebars. (Fig.1)
The right button increases the gear, the left button decreases the gear.
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NEOX User manual - Edition 03-201642
change (or increase in gear)
THIS is the change from one gear to a higher gear, i.e. from gear 1 to 4 or 8, depending
on the model.
This may be carried out in any situation and dynamics of use without any problem, applying either minimum or maximum pressure on the pedal cranks (added to the thrust
torque of the motor).
The gear change is sequential and has been designed so that it does not require any
special skill by the user.
In fact the user can set o with any gear engaged. When you press the button to make
the change, the system first engages the desired gear, and once this is engaged, disengages the previous gear. This allows an excellent degree of fluidity and the low noise
levels produced by the system are second to none.
climB (or decrease in gear)
THIS is the change from one gear to a lower gear, i.e. from gear 4 or 8, depending on
the model, to gear 1.
As it is an extremely rapid change, the climb must be performed while bearing in mind
some features of the system:
The bike incorporates a SAFETY system that inhibits downward gear changes by the
user while pushing on the pedal. In the event the wrong button is pressed or the repeated pressing of the button, this system avoids a sudden increase in pedalling frequency
that could unbalance the user, resulting in danger to themselves or others.
Therefore, to perform the CLIMB (increase in gear) just REDUCE pressure on the pedal
to a minimum until the sensor measuring the torque transmitted to the pedal gives
consent (via software) to the system to change down a gear.
This system allows you to change up a gear in total safety both for the user and for
your Neox device.
Gear
-
Gear
+
01
Page 43
NEOX User manual - Edition 03-2016 43
RESETTING OR ALIGNING
THE F8.11 GEARBOX
The NEOX F8.11 gearbox is equipped with an automatic reset or “alignment” system
which is available to the user, which can be easily operated by means of two buttons
on the display.
All bicycles on the market may experience problems with their gear system: the chain
falling o, a branch or a stone entering the gear assembly or a gear change altering the
device or simple stretching or stabilizing of the cables.
These problems can be solved by the owner, if they are skilled, or by a qualified mechanic, equipped with gloves and proper tools.
The Neox transmission system can also suer problems, due to a sudden jump, or incorrect operation by the user, that alters the alignment of the F8.11 gear system while not
compromising its use.
For the user, it will be very hard to detect any problems during use of intermediate
gears, if not when engaging the highest gear (gear 4 or 8 depending on the model):
Neox does not change to the gear chosen and shown on the display, but remains in the
lowest gear (Gear 1).
To reset the alignment takes 5 seconds!
Simply press and hold down the two up and down arrow keys on the display simultaneously for 3-4 seconds, shown in the figure.
The display will show 0 and you will hear the gearbox align.
In other words, Neox has adopted the same procedure for aligning and cleaning
printheads, the same 0 calibration procedure used with precision machine tools.
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NEOX User manual - Edition 03-201644
MOTOR
NEOX has an assistance motor integrated in the gearbox unit and the whole assembly
is contained in a die-cast aluminium box.
Model: Brushless NEOX FL80S 36 V 500 Watts, limited to 250 Watts
The motor does not need any maintenance.
In case of abnormal noises, heat, smoke, performance loss, etc... contact your Authorized Neox Service Centre.
The motor responds reliably to the most stringent quality requirements. It is an motor
capable of producing a power output of 500 W and with an upper energy eciency
level of 85%. It is a very compact unit, weighing only 2 kg. It works without friction
thanks to brushless technology.
Like any other part of the bicycle, the motor life depends on its use. Under standard
conditions, the duration of the motor can vary between 10 to 20 years or up to 100,000
km.
The motor will emit a certain level of noise during use; This is normal and depends on
the eort to which it is subjected.
caution
Use in rainy conditions: the motor as well as the electrical connectors, are properly
protected for use in rainy conditions, as they are entirely sheltered inside a die-cast
aluminium box.
adjusting assistance
The motor provides extra power, proportionate to the eort, as soon as you start pedalling. This power can be adjusted so as to optimize the autonomy of the bicycle. The
regulation have to be done with the bike turned on and it’s possible to regulate with stationary bicycle or with moving bicycle with the buttons on the left side of the handlebars. (fig. 2)The adjustment can be performed at any time and in any situation of use.
Page 45
NEOX User manual - Edition 03-2016 45
operation of the pedal assistance mode.
The pedal assistance mode has 4 levels (including the no assist mode).
To move with the dierent levels the user must make sure that the e-bike is ON.
When you turn on the system, the pedal assistance function is activated at the maximum assistance mode “High” (6 fig. 1). The assistance is always set at this level whenever the bike is turned o and then on again.
In “No Assist” mode the energy supplied is 0, therefore the bike only moves forward
with the force that the user applies to the crank arms.
In “Eco” mode the energy supplied by the battery is minimal. This feature provides
greater autonomy with a lower level of assistance.
In “Standard” mode the pedal assistance is at the intermediate level.
In “High” mode the pedal assistance is at the maximum level, with a ratio of 1:2 (where
1 is the force of the user and 2 the force of the motor) and, consequently, the travelling
range will be considerably lower.
During a journey, an adequate selection of the assistance mode level, according to
the terrain or pedalling conditions, will provide an optimum relationship between the
economy of the battery and the ease of pedalling.
Decrease
assistance
Increase
assistance
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NEOX User manual - Edition 03-201646
MAINTENANCE AND CARE
Regular and proper care of the bicycle is very important and
one of the conditions for validity of the warranty. Corrosion
caused by poor maintenance or damage caused by winter
weather conditions is not covered by the warranty. Protect
your Neox from any contact with corrosive substances by
using a spray wax or a similar protective product. Clean your
Neox after any contact with corrosive substances and reapply the protection as described below. For washing do not
use steam jets/high pressure cleaners. A strong jet of water
can damage your Neox and/or result in a short circuit (fire
hazard).
PLEASE NOTE:
Proper maintenance extends the life of the bike and its components.
1. Perform regular cleaning and maintenance of your bike.
2. For washing use only a gentle water spray or a bucket of water and a sponge.
3. Use only clean fresh or desalinated water. Do not use salt water (e.g. seawater).
With many detergents and in the presence of low levels of dirt, it is sucient to spray
the product and rinse after leaving it to act for the prescribed time. Then stubborn dirt
can be removed with a brush for radiators or similar, before rinsing.
Cleaning agents, lubricants and protective agents are chemical products. Some of
these products can damage your Neox e-bike. Only use products specifically designed
for bicycles. Make sure the products do not attack paint or rubber parts, plastic, metal,
etc. Consult your dealer. Strictly follow the indications of the manufacturers.
PLEASE NOTE:
AFTER THE FIRST 500 KM CARRY OUT AN INSPECTION OF ALL SCREWS OF THE
SINGLE ARM FORK ON THE NEOX E-BIKE. SUBSEQUENTLY CARRY OUT THIS INSPECTION EVERY 1000 KM.
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NEOX User manual - Edition 03-2016 47
WASHING
For washing do not use steam jets/high pressure
cleaners. A strong jet of water can damage your ebike or result in a short circuit (fire hazard). The Neox
is an e-bike is easy to clean as there are no exposed
motors or batteries and has a very linear and rounded
structure.
For this reason it is advisable to adopt the procedures
described below.
1. Turn o the e-bike from the display and remove
the key from the switch.
2. Protect the monitor with a bag and seal it.
3. Remove the first layer of dirt with a gentle jet of
water.
4. Spray on a cleaning agent.
5. Gently rub with the help of a cloth or sponge and
after washing rinse with a jet of water NOT AT
HIGH PRESSURE.
6. Remove the battery and blow inside the frame to
remove any standing water.
7. Remove the rear wheel and clean the shaft and
daisy chain attachment.
8. Grease the part with lithium grease, which is water resistant.
VERY IMPORTANT!!!
Keep the connection zone between rear hub and wheel
(A) always lubricated with lithium grease.
A
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NEOX User manual - Edition 03-201648
PUTTING THE BICYCLE
OUT OF SERVICE
preparation of the Bicycle for a long period of disuse
Keep the Neox e-bike in an enclosed environment or otherwise protected from the sun,
possibly o the ground, regularly check the tyre pressure, disconnect the battery and
charge it every 2-3 months, cover the bicycle with a cloth.
destruction
The construction materials of the bicycle require special disposal procedures. In the
case of destruction refer to local regulations for the disposal of the materials composing the bike. Under no circumstances must the product be discarded into the environment, as it represents a source of pollution in the long term: an act punishable by law.
The ability to reuse some parts of the bicycle, as mechanical units or for raw materials
for other constructions, is carried out under the user’s own responsibility.
caution:
Reuse of any unit after the decommissioning of the bicycle waives the manufacturer
from any liability arising from the use of the unit
DISPOSAL OF YOUR NEOX
Your Neox, like all electrical and electronic equipment, contains materials which are
harmful to the environment and human health, and contains materials that can be reused and recycled. In the European Economic Area (EEA) is therefore mandatory to
deliver your Neox to a special disposal and collection centre, separately from household
waste.
Dispose of your Neox at a municipal refuse collection point. For detailed information on
proper disposal of your Neox, please contact your local council or your dealer.
Tyres and inner tubes can be disposed of with household waste.
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QUESTIONS AND ANSWERS
Question: What speed can I ride this bike at?
Answer: It depends on the cyclist. There is no maximum limit. In any case, at speeds
above 25km/h, the pedal assistance exerted by the motor will be deactivated. This pedal
assistance limit is a legal requirement, pursuant to European standard EN 15194.
Question: Are NEOX bicycles very heavy?
Answer: No. In fact, given that the weight of the NEOX bicycle is between 20 kg and 24
kg depending on the model, it is considered to be among the lightest electric bikes on
the market. Bearing in mind it has a motorcycle/motor vehicle type transmission system
and the technology contained, exciting results have been achieved.
Question: Should I take any additional precautions to be able to ride a NEOX with respect to a traditional bicycle?
Answer: No, although it is important to pay attention when turning on your NEOX (as
described in this manual), because of the additional impulse of the motor. It is recommended to start movement in Eco mode, with lower force and a low gear.
Question: Do I have to stop every time I want to activate the pedal assistance?
Answer: No. The pedal assistance can be activated while riding the bike, although it
is not recommended as it may constitute a distraction. No special precautions are required apart from the advice in this manual.
Question: Can I remain stationary on the bike when waiting at trac lights?
Answer: Yes. The motor will remain inactive provided that is no pressure is applied to
the pedals. As force is exerted on the pedals you will notice the bike pushing forward.
This is a consequence of the continuous reading by the power sensor measuring the
force exerted on the pedal.
Question: Can I change gears while the bike is stationary, such as when waiting at traffic lights?
Answer: Yes. The Neox sequential gearbox permits this. If you arrive at the trac lights
in a high gear, while waiting, even with the bicycle stationary, you can prepare the correct gear for setting o again.
Question: How often do I have to take the bike to a NEOX dealer for a service?
Answer: No electrical component of the NEOX pedal assistance system requires peri-
odic maintenance. The rest of the components require the same attention as the components of a standard bicycle, depending on the frequency of use of the bicycle.
Question: What happens if I get a puncture? Can I repair the tyre myself?
Answer: Without any problem. The front wheel must be removed as with any normal
standard bike, the rear wheel is further facilitated by the single arm fork system.
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NEOX User manual - Edition 03-201650
Question: Do I have to charge the battery when I’m not using it?
Answer: For proper use and maintenance of the battery, read the battery section of this
manual.
Question: What should I do when I’m not going to use the bike for a long time?
Answer: It is recommended to charge the battery to 70-80% before storing it for an
extended period. Likewise, it is recommended to check the charge level of the battery
every three months and maintain it at a level above 20%.
Question: Why is the autonomy reduced when there is frost or very cold weather?
Answer: Because below 0 °C the performance of the battery deteriorates. This factor
does not pose any problem or damage the battery, it just prevents you from fully discharging the battery reducing the autonomy of the bicycle.
Question: Can I buy a spare battery?
Answer: Yes, extra batteries are available from NEOX retailers. If you need greater au-
tonomy and not do not have the possibility of recharging the battery between the two
trips, it is recommended to buy a second battery which is suitable for the NEOX bike in
use.
Question: I can use the battery from another electric bicycle?
Answer: Yes, provided that the battery of the NEOX bicycle is compatible. In the event
that the battery is from another electric bicycle not produced by NEOX, it must not under any circumstances be used on your NEOX because it would damage the assistance
system beyond repair and would render your warranty null and void.
Question: Can I make copies of the keys to lock the battery?
Answer: Yes, it is a flat key. Just ask your Neox dealer for the base key and have it copied
at any hardware store.
Question: Do I have to wear a helmet?
Answer: The wearing of helmets for cycling, depends on the laws of each country. In any
case, for safety reasons, we recommend the use of helmets.
Question: Do I have to have insurance for third party liability?
Answer: Insurance is not mandatory, it is only recommended.
Question: Is there a minimum age for use of the NEOX?
Answer: Any person can ride a NEOX, but preferably over the age of 15.
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SIRAL SRL
Località Fornace 13 z.a. - 36076 Recoaro Terme Vi Italy
Tel +39 0445 780795/+39 0445 780290 - Fax +39 0445 792508
www.myneox.it - [email protected]
www.te cladesi gn.it
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