NeoPoint NP16PSBDMHJKH2 Users Manual

NeoPoint™ 1600

User’s Guide

NeoPoint - Your New Point of Communication

Preliminary Draft

SIMPLY MORE INTELLIGENTSIMPLY MORE INTELLIGENT

© Copyright 1998, 1999 NeoPoint, Inc.

About This Manual

The information in this manual is for informational use only, subject to change without notice,
and should not be construed as a commitment by NeoPoint. NeoPoint assumes no responsibility
or liability for any errors or inaccuracies that may appear in this manual.

No part of this manual may be reproduced, stored in a retrieval system, or transmitted, in any
form or by any means, electronic, mechanical, recording, or otherwise, without the prior written
permission of Innovative Global Solution, Inc.

Document Number

When ordering or referring to this publication, use the following number:
Publication/PN: NPUG-1001, Rev. 1.03
For information or comments on this manual, please contact NeoPoint Technical Publications or

visit our web site at: http://www.neopoint.com.
NP1000SW120BLD

Copyrights and Trademarks

Copyright© 1998, 1999 NeoPoint, Inc.
All Rights Reserved.
NeoPoint™, SoftSync™, and the Simply More Intelligent™ are trademarks of NeoPoint, Inc.
T9™ Text Input and Tegic™ are trademarks of Tegic Communications, Inc.
Microsoft® and MS-Outlook™ are trademarks of Microsoft Corporation.

HyperTerminal is a trademark of MicroSoft Corporation and Hilgraeve
ProComm Plus® 32 is a registered trademark of Symantec Corporation
WinFax Pro™ is a trademark of Symantec Corporation.
HotFax™ is a trademark of Smith Micro Software
MiniBrowser™ and Phone.com™ are trademarks of Phone.com, Inc.

All other trademarks belong to their respective companies.

Getting Technical Support

You can contact NeoPoint Technical Support at:
1 [phone] (toll free) or via e-mail at [e-mail]

NeoPoint, Inc.
4225 Executive Square, Suite 600
La Jolla, California 92037
Corporate office: [phone]
Fax: [phone]

ii NeoPoint™ 1600 User’s Guide

FCC & Industry Canada Regulatory Compliance

The NeoPoint phone is approved for use in CDMA networks. This device complies with Part 15
of the FCC Regulations. Operation of this phone is subject to the condition that it does not cause
harmful interference.

Your wireless hand-held portable telephone is a low power radio transmitter and receiver. When
it is ON, it receives and also sends out radio frequency (RF) signals. In August 1996, the
Federal Communications Commission (FCC) adopted RF exposure guidelines with safety
levels for hand-held wireless phones. Those guidelines are consistent with safety standards
previously set by both U.S. and international standards bodies: American National Standard
Institute (ANSI), National Council of Radiation Protection and Measurements (NCRP), and
International Commission on Non-Ionizing Radiation Protection (ICNRP). Those standards
were based on comprehensive and periodic evaluations of the relevant scientific literature. Over
120 engineers, scientists, and physicians from universities, government health agencies and
industries reviewed the available body of research to develop the ANSI Standard. The design of
your phone complies with the FCC guidelines and those standards.

Important: Read “Safety” on page xvii prior to using your NeoPoint

phone.

NeoPoint™ 1600 User’s Guide iii

iv NeoPoint™ 1600 User’s Guide

Table of Contents

About This Manual..............................................................................ii

Document Number..............................................................................ii

Copyrights and Trademarks................................................................ii

Getting Technical Support ..................................................................ii

FCC & Industry Canada Regulatory Compliance..............................iii

Table of Contents........................................................................... v

Preface......................................................................................... xiii

Daily Applications of Your NeoPoint 1600.....................................xiii

Overview of This Manual ................................................................xiv

Dual-Mode ........................................................................................xv

About CDMA....................................................................................xv

Signal Strength and Phone Performance.................................... xv

CDMA Advantages.................................................................... xv

Safety...............................................................................................xvii

Chapter 1: Getting Started......................................................... 19

Overview........................................................................................... 19

Battery Installation and Charging .....................................................20

Inserting Your Battery ...............................................................20

Charging Your Battery............................................................... 22

NeoPoint Phone Description............................................................. 24

Key Functions............................................................................ 25

Power On/Off Key.............................................................. 25

Volume/Scrolling Keys....................................................... 25

Navigator Key ..................................................................... 26

NeoPoint™ 1600 User’s Guide v

Soft Keys 1 & 2.................................................................. 26

Main/Menu and Back Keys................................................ 26

SEND, CLR, and END Keys.............................................. 26

SHIFT, NEXT, and SPACE Keys...................................... 27

Display Screen........................................................................... 28

Main and Menu Screens ............................................................ 29

Onscreen Icons........................................................................... 30

Entering Text, Number, and Symbol Characters ....................... 32

ALPHA/alpha Mode........................................................... 32

T9 Mode ............................................................................. 32

NUM Mode ........................................................................ 34

SYM Mode and Special Characters ................................... 34

Basic NeoPoint Operation................................................................. 35

Main Screen............................................................................... 35

Menu Screen.............................................................................. 36

Menu Applications..................................................................... 37

Making a Call... ......................................................................... 38

From the Main Screen ........................................................ 38

4-Digit Dialing.................................................................... 39

Answering a Call................................................................ 39

Ending a Call...................................................................... 40

Redialing............................................................................. 40

Making a Three-Way Call.................................................. 40

Call Waiting........................................................................ 41

Chapter 2: NeoPoint Menu Applications...................................43

Overview ........................................................................................... 43

Menu Screen ..................................................................................... 43

Inbox................................................................................................. 44

Call History....................................................................................... 45

Contacts............................................................................................. 46

Schedule............................................................................................ 46

To Do ................................................................................................ 47

MiniBrowser..................................................................................... 48

Sync................................................................................................... 48

Preferences........................................................................................ 49

Ringer Type ............................................................................... 49

vi NeoPoint™ 1600 User’s Guide

Table of Contents

Volume .......................................................................................49

Key Beep ....................................................................................50

Alerts...........................................................................................50

Main Screen................................................................................50

Display........................................................................................51

Security.......................................................................................51

General........................................................................................52

Banner.........................................................................................53

Press DONE to save the changes. .......................................................53

More... ................................................................................................53

Voice Commands........................................................................54

HotKeys......................................................................................55

Services .......................................................................................55

Call Timers .................................................................................56

Clock Setting ..............................................................................56

Info..............................................................................................57

Chapter 3: Syncing Your NeoPoint Phone................................59

Overview ............................................................................................59

Syncing the Phone with Your PC ......................................................60

Chapter 4: Using Your NeoPoint Phone....................................63

Overview ............................................................................................63

Making a Call.....................................................................................63

From the Main Screen ................................................................63

4-Digit Dialing............................................................................63

Answering a Call ...............................................................................64

Ending a Call .....................................................................................64

Redialing............................................................................................65

Making a Three-Way Call .................................................................65

Call Waiting.......................................................................................65

Disabling Call Waiting ......................................................................66

Using Quick Mode.............................................................................66

Enabling Keyguard.....................................................................66

Answering a Call With Keyguard Active...................................66

Disabling Keyguard....................................................................67

Locking the Phone......................................................................67

NeoPoint™ 1600 User’s Guide vii

Unlocking the Phone.................................................................. 67

Changing the Phone Mode......................................................... 68

Changing the Incoming Mode................................................... 68

Changing the Incoming Mode to Receive Data ................. 68

Changing the Incoming Mode to Receive a Fax ................ 69

Changing the Incoming Mode to Normal Voice Calls....... 69

Using Inbox....................................................................................... 69

Retrieving Voicemail Messages ................................................ 69

Deleting Voicemail Listings...................................................... 70

Viewing Text Messages............................................................. 70

Locking Text Messages............................................................. 71

Making a Call From a Text Message ......................................... 71

Saving a Number From a Text Message.................................... 72

Deleting Text Messages............................................................. 72

Using Call History ............................................................................ 73

Making a Call From Call History.............................................. 73

Saving a Number From Call History to Contacts...................... 73

Deleting a Number..................................................................... 73

Using Contacts.................................................................................. 74

Creating a New Contact Entry................................................... 74

Making a Call From Contacts .................................................... 74

Editing an Entry in Contacts ...................................................... 74

Deleting an Entry in Contacts.................................................... 75

Looking Up a Name................................................................... 75

Using Schedule ................................................................................. 75

Creating a Schedule Entry ......................................................... 75

Making a Call in Schedule......................................................... 76

Editing an Event in Schedule..................................................... 76

Deleting an Event in Schedule................................................... 76

Using To Do...................................................................................... 77

Creating a To Do Entry.............................................................. 77

Making a Call From To Do ....................................................... 77

Editing a To Do Entry................................................................ 77

Deleting a To Do Entry.............................................................. 78

Using MiniBrowser........................................................................... 78

Using Sync........................................................................................ 78

viii NeoPoint™ 1600 User’s Guide

Table of Contents

Using Preferences ..............................................................................78

Changing the Ringer Type ..........................................................78

Changing the Volume of the Ringer, Ear Piece, or Key Pad......79

Key Beep ....................................................................................79

Setting the Alerts ........................................................................79

Deleting Your Phone Number from the Main Screen................79

Changing the Time Format.........................................................80

Controlling the Next Event Display from the Main Screen .......80

Changing Backlight Settings ......................................................81

Changing the Display Contrast...................................................81

Changing Night Light Settings...................................................82

Changing the Menu Screen to Display List or Icons..................82

Setting Security Options.............................................................82

Enabling/Disabling you Lock Code ....................................83

Changing Your Lock Code..................................................83

Creating and Editing an Emergency List.............................83

Resetting the Phone to Factory Default Settings.................83

Default Settings...................................................................84

Resetting the Database to Factory Defaults.........................85

Enabling/Disabling Active Flip..................................................86

Enabling/Disabling Anykey Answer..........................................86

Setting Sync to Manual or Automatic ........................................86

Enabling/Disabling Power Save .................................................87

Activating/Deactivating Car Auto Answer.................................87

Wakeup Alarm............................................................................88

Internet Shield.............................................................................88

Changing the Banner ..................................................................88

Using More... .....................................................................................89

Creating a Voice Command........................................................89

View the List of Voice Commands ............................................90

Using a Voice Command............................................................90

Deleting a Voice Command........................................................90

Creating a HotKey......................................................................91

Viewing the List of HotKeys......................................................91

Using a HotKey ..........................................................................91

Deleting a HotKey......................................................................91

NeoPoint™ 1600 User’s Guide ix

Using Block My CallerID.......................................................... 92

Forwarding a Call ...................................................................... 92

Disabling Call Forwarding ........................................................ 92

Setting Call Timers.................................................................... 93

Chapter 5: NeoPoint Care and Troubleshooting ......................95

Overview ........................................................................................... 95

NeoPoint Care................................................................................... 95

Cleaning Instructions ........................................................................ 95

Prior to Cleaning........................................................................ 96

Cleaning Your NeoPoint............................................................ 96

Basic Troubleshooting Techniques ................................................... 96

Chapter 6: Accessories...............................................................101

List of NeoPoint Accessories.......................................................... 101

SoftSync Station ...................................................................... 102

Travel Charger......................................................................... 102

Desktop Holder........................................................................ 103

Vehicle Power Adapter ............................................................ 103

Hands-Free Kit......................................................................... 104

Ear Set...................................................................................... 104

SoftSync Cable ........................................................................ 105

SoftSync or SoftSync Plus CDs............................................... 105

Leather Case or Pouch............................................................. 106

Handstrap................................................................................. 106

Slim Battery............................................................................. 107

Extended Battery ..................................................................... 107

Chapter 7: Did You Know.........................................................109

Appendix A: Receiving and Sending Fax and Data Calls......115

Overview ......................................................................................... 115

Setting Up Your NeoPoint to Receive and Send a Fax .................. 116

Using WinFax Pro 9.0 ............................................................. 116

Setup Procedures .............................................................. 116

Receiving a Fax................................................................ 118

Sending a Fax ................................................................... 118

Using HotFax 3.01 ................................................................... 118

x NeoPoint™ 1600 User’s Guide

Table of Contents

Setup Procedures...............................................................118

Receiving a Fax.................................................................119

Sending a Fax....................................................................120

Using Other Fax Programs .......................................................120

Setting Up Your NeoPoint to Receive and Send a Data File...........121

Using HyperTerminal...............................................................121

Setup Procedures...............................................................121

Receiving a Data File ........................................................122

Sending a Data File - Manually.........................................123

Sending a Data File - Automatically.................................124

Using ProComm Plus ...............................................................125

Setup Procedures...............................................................125

Receiving a Data File ........................................................126

Sending a Data File ...........................................................127

Using Other Data Transfer Programs.......................................127

Setup Procedures...............................................................127

Receiving a Data File ........................................................127

Sending a Data File ...........................................................128

AT Commands..........................................................................129

Appendix B: Using the MiniBrowser.......................................131

Overview ..........................................................................................131

How the MiniBrowser System Works.............................................131

Accessing the MiniBrowser.............................................................132

Using E-mail....................................................................................133

Accessing E-mail......................................................................133

Confirming Your E-mail Name and Address...........................134

Retrieving and Reading E-mail ................................................134

Replying to an E-mail...............................................................135

Composing an E-mail...............................................................135

Forwarding an E-mail...............................................................136

Deleting an E-mail....................................................................136

Saving an E-mail.......................................................................137

E-mail Settings..........................................................................137

Viewing an E-mail Address...............................................137

Specifying an E-mail Name...............................................137

Specifying a Person’s Name..............................................138

NeoPoint™ 1600 User’s Guide xi

Exiting E-mail.......................................................................... 139

Web Sites........................................................................................ 139

Searching for Web Sites and Services..................................... 139

InfoSpace.......................................................................... 140

WhoWhere........................................................................ 140

Mobile Directory .............................................................. 140

Selecting Other Categories From Web Sites Menu................. 140

Using Bookmarks............................................................................ 141

Creating a Bookmark............................................................... 141

Going to a Bookmark............................................................... 141

Deleting a Bookmark............................................................... 141

Index............................................................................................143

xii NeoPoint™ 1600 User’s Guide

Preface

Daily Applications of Your NeoPoint 1600

Congratulations! Your new NeoPoint 1600 is going to change the way you
communicate. NeoPoint 1600: a smart, simple solution to your active life style.

NeoPoint 1600 is a compact, lightweight personal communications system with
added features for the person on the go. More than just a mobile phone, the NeoPoint
1600 phone allows you to:

• Access your e-mail, voicemail, and text messages

• Experience greater coverage as this dual-mode phone supports both analog and
digital modes

• Track your outgoing and incoming calls for future reference or call back

• Schedule and organize names and numbers (referred to as contacts)

• Track appointments and meetings (keep your schedule everywhere you go)

• Go on-line through the MiniBrowser (depending on your carrier service - surf the
web, get e-mails, stock quotes, etc.)

• Transfer contacts, schedule, and to do data between your PC and NeoPoint 1600
phone

• Transfer files from your laptop PC to your NeoPoint 1600 and onto your PC

These are just a few of the many features available with your NeoPoint 1600 mobile
phone - all without a bulky appointment book or a personal digital assistant.

NeoPoint - your new point of communication.

NeoPoint™ 1600 User’s Guide xiii

Overview of This Manual

This manual is intended for use with the NeoPoint 1600 phone. The following table
lists each chapter with a brief description.

Chapter Title Description

Chapter 1: Getting
Started

Chapter 2: NeoPoint
Menu Applications

Chapter 3: Syncing
Your NeoPoint Phone

Chapter 4: Using
Your NeoPoint Phone

Chapter 5: NeoPoint
Care and
Troubleshooting

Chapter 6:
Accessories

Chapter 7: Did You
Know...

Appendix A:
Receiving and
Sending Fax and Data
Calls

Provides a quick start checklist and a brief introduction that
helps you get started using your NeoPoint 1600 phone.

Provides a brief overview of the NeoPoint 1600 menus and
features.

Provides information on how to install the SoftSync
software, connect the NeoPoint phone to your PC, and how
to transfer or sync your data files.

Contains task-oriented features and functionality of the
phone. For example: how to place a call, how to create a
voice command, etc.

Guides you step-by-step on troubleshooting common
problems you may experience while using your phone. It
also includes service information for your NeoPoint phone.

Provides information on optional accessories for your
NeoPoint phone.

Provides information on how to get the most use out of your
NeoPoint.

Provides information on how to setup, send, and receive data
and fax calls your NeoPoint (wireless modem) phone.

Appendix B: Using the
MiniBrowser

xiv NeoPoint™ 1600 User’s Guide

Provides information on how to send/receive e-mail, search
the web for sites/services, and make bookmarks using the
MiniBrowser feature of your NeoPoint phone.

Preface

Dual-Mode

The NeoPoint 1600 is a cellular band, dual-mode wireless phone, compatible with
both digital (CDMA) and analog (AMPS) networks operating at 800MHz

The term dual-mode represents the ability of your NeoPoint 1600 to transmit and
receive signals from both analog and digital cellular phone systems..

The benefits of having a dual-mode phone include being able to use your phone when
traveling and in an area where CDMA digital is not yet activated. Your NeoPoint
1600 phone will automatically find an analog cell site, allowing the call to be
processed.

About CDMA...

Code division multiple access (CDMA) is the type of digital wireless transmission
that the NeoPoint phone employs. The following sections provide information on
CDMA performance and advantages. These sections are designed to help you
understand how to better use your NeoPoint phone.

Signal Strength and Phone Performance

Like other portable wireless phones, signal strength is affected by the surrounding
environment of the user. Buildings, parking garages, elevators, and basements are
some examples of structures that reduce signal strength. Problems initializing a call,
muting of the audio during a call, or a call drop are signs of low signal strength.
Moving toward a window (if indoors) or open space (if outside) and extending the
antenna fully are ways to optimize signal strength. Traveling in a vehicle through
varying terrain, tunnels, and tall buildings may also cause rapid changes in signal
strength.

CDMA Advantages

Security Each conversation is digitized and encoded with a separate

assigned key to prevent eavesdropping.

Voice Clarity Uses digital voice coding techniques to enhance quality and

reduce background noise.

Lower Average Using sophisticated power control, the phone transmits the

NeoPoint™ 1600 User’s Guide xv

Transmit Power minimum power required to communicate with the base

station and actually idles in between spoken words. This
results in much lower average power radiating from the
antenna than other technologies.

Increased System Provides 3-10 times the capacity compared to other
Capacity technologies. This results in fewer dropped calls and system

busy signals for the user.

Digital Services Allows user new services including caller ID, data and Fax,

text messaging, and simultaneous voice and data.

xvi NeoPoint™ 1600 User’s Guide

Safety

Preface

Important!

Read these safety guidelines prior to using your phone. Failure to follow
these rules and guidelines may be dangerous and illegal.

Road Safety Information

Do not use a hand-held telephone while driving a vehicle. Talking on the
phone while driving is dangerous and illegal in some states. If using a
hand-held phone, park the vehicle before conversing. Remember - road
safety always comes first!

If you must drive and use your digital wireless phone, purchase and install
the Hands-Free Kit accessory. For more information on the Hands-Free
Kit, refer to “Hands-Free Kit For Your Automobile” on page 106.

Aircraft Safety Information

Power down your phone prior to boarding an aircraft. Sending and
receiving calls on your phone on an aircraft is prohibited by law. Using a
wireless telephone in an aircraft may interfere with aircraft radio
communication or navigation equipment, disrupt the wireless telephone
network, and is illegal. When boarding an aircraft, set your NeoPoint to
“Power Off.”

Hospital & Medical Safety Information

Power down your phone prior to entering hospitals, health care facilities, or
when near medical equipment. Operating any radio transmitting
equipment, including digital wireless phones, may interfere with RF­sensitive medical devices. Follow all posted regulations while in hospitals
and health care facilities regarding the use of your phone.

NeoPoint™ 1600 User’s Guide xvii

Blasting and Refueling Safety Information

Do not use your phone near a blasting site. Power down your phone when
in any area with a potentially explosive atmosphere. Radio transmissions in
such areas could cause an explosion or fire, resulting in bodily injury or
even death. Obey all posted signs and instructions regarding the use of
wireless phone usage.

Observe restrictions on the use of radio equipment in fuel depots (fuel
storage and distribution areas), chemical plants or where blasting
operations are in progress.

Interference Safety Information

All mobile phones are subject to radio frequency interference that could
affect the performance of your phone. Your digital wireless phone is a low
power radio transmitter and receiver. The design of your phone complies
with the FCC guidelines and those standards.

Never rely solely on your phone for essential communications (e.g.,
medical emergencies). You must be in a service area with adequate signal
strength to use the phone. Emergency calls may not be possible on all
wireless phone networks or when certain network services and/or phone
features are in use. Check with your local service provider(s).

Service Safety Information

Only qualified service personnel are authorized to repair your digital
wireless phone and equipment. Use only approved accessories and
batteries. Refer to "Chapter 5: NeoPoint Care and Troubleshooting" on
page 95 for more information.

xviii NeoPoint™ 1600 User’s Guide

1

Chapter 1: Getting Started

Overview

This chapter is divided into three sections:

• Battery Installation and Charging

• NeoPoint Phone Description

• Basic NeoPoint Phone Operation

1

NeoPoint™ 1600 User’s Guide 19

1

Battery Installation and Charging

Before you can use your NeoPoint phone, you must install and charge your battery.

Inserting Your Battery

To insert the battery into the phone, you need to align the battery alignment slots.
Insert the top of the battery into the top of the battery slot at a slight angle.

20 NeoPoint™ 1600 User’s Guide

Chapter 1: Getting Started

Once the top is inserted, lay the battery flat into the battery slot and push forward
until the battery clicks and locks into place.

NeoPoint™ 1600 User’s Guide 21

1

Charging Your Battery

1. Insert one end of the travel charger into your NeoPoint phone.

22 NeoPoint™ 1600 User’s Guide

Chapter 1: Getting Started

2. Flip the plug prongs out and plug into the socket.
Your phone will begin charging. Approximate charging time for the batteries are:

Slim Battery 90% charged 1.5 hrs (approx.)
Extended Battery 90% charged 2 hrs (approx.)

Once your phone is charged, you can begin normal use. The following section
describes the components of your NeoPoint phone.

NeoPoint™ 1600 User’s Guide 23

1

NeoPoint Phone Description

The following shows key components of the NeoPoint phone.

1

2

3

4

5

6

7

8

15

14

13

12

11

10

9

1) Power On/Off Key 6) Main/Menu Key 11) End Key

2) Call Indicator Light 7) Send Key 12) Back Key

3) Volume/Scrolling Keys 8) Flip Button & Pin 13) Soft Key 2

4) Navigator Key 9) Flip 14) Display Screen

5) Soft Key 1 10)Microphone 15) Ear Piece

24 NeoPoint™ 1600 User’s Guide

Chapter 1: Getting Started

Key Functions

The following describes keys and their functions.

Power On/Off Key

The Power On/Off key performs two functions: powering the phone on or off and
accesses Quick Mode.

Power On With the phone off, press the Power On/Off key. The phone will

power on, momentarily display the IGS Splash screen, and then
display the NeoPoint Main screen.

Power Off With the phone on, press and hold the Power On/Off key until the

display shows the confirmation: “Powering down” and then release
the key.

Quick Mode is accessed by pressing the Power On/Off key while the phone is on.

Once accessed, the following options are displayed:

• Power Off

• Enable/Disable Keyguard

• Lock/Unlock the Phone

• Mode (Normal, Silent, PDA)

• Incoming (Voice, Data In, Fax In)

For more information on the functions and how to use Quick Mode, refer to “Using
Quick Mode” on page 66.

Volume/Scrolling Keys

The Volume/Scrolling keys serve three different functions:

• Adjusting volume for the keypad, ear piece and ringer

• Activating a voice command

• Scrolling pages in the applications

Volume Up Press the VOLUME UP key
Volume Down Press the VOLUME DOWN key
Voice Command Press & momentarily hold either the VOLUME UP or VOLUME

DOWN key. The phone will prompt you to say the voice

command.

For more information on voice commands, refer to “Creating a Voice Command” on
page 89 and “Using a Voice Command” on page 90.

NeoPoint™ 1600 User’s Guide 25

1

Scrolling Pages When in an application (Contacts, Schedule, To Do, etc.) that

contains more entries than the screen can display, press the
VOLUME UP or VOLUME DOWN keys to scroll through the
entries.

Navigator Key

The Navigator key is located below the display screen. It is a four-way button used to
move the cursor up, down, left, and right. If you press on the left side of the key, the
cursor will scroll to the left (providing it has that option). Use this key to navigate
through the menus, applications, and lists within the applications. From the Main
screen, the Navigator key is preset to go directly to specific applications. For more
information on accessing applications using the Navigator key from the Main screen,
refer to “Main Screen” on page 35.

Soft Keys 1 & 2

Your phone has two soft keys with up arrows that are located on both sides of the
Navigator key. Their functions are indicated by the words appearing above them on
the screen display. The functions for these keys change, depending on the specific
application.

Main/Menu and Back Keys

The Main/Menu and Back keys are located on the outside of either side of the soft
key.

The Main/Menu key (marked with an M) has two functions:

1. Toggles between the Main and Menu screens

2. Provides quick access to the Main screen from any application
The Back key (marked with a B) returns to the previous screen until you reach the

Main screen.

SEND, CLR, and END Keys

SEND Initiates a call.

To place a call, dial the number you want to call and press SEND.
The phone will initiate the call.

To receive an incoming call, press SEND (or IGNORE to send to
voicemail).

To call the last number you dialed (to redial), press the SEND key
twice. The phone will access the Call History application and
initiate a call with the first number on the list.

26 NeoPoint™ 1600 User’s Guide

Chapter 1: Getting Started

To place a call from within an application, select the number and
press the SEND key.

CLR Clears the last-entered character, or the character located to the left

of the cursor. Press and hold will clear all characters in a field.

END Terminates the call.

SHIFT, NEXT, and SPACE Keys

These keys are used in conjunction with specific features. The functions of these keys
change based on the specific feature. The following table displays the different key
modes and the action that occurs when you press one of the three buttons.

Key
Mode/
Action

ALPHA alpha T9 t9 NUM SYM

PRESSING
SHIFT

PRESSING
NEXT

PRESSING
SPACE

toggles

alpha
(lower

case)

0 0 next word next word 0 N/A

space space space space space #

toggles

ALPHA

(upper

case)

toggles

t9

(lower

case)

toggles

T9

(upper

case)

* *

The SPACE key is also used to create HotKeys and Voice Commands. For more
information on HotKeys, refer to “Creating a HotKey” on page 91 and . For more
information on Voice Commands, refer to “Creating a Voice Command” on page 89
and “Using a Voice Command” on page 90.

NeoPoint™ 1600 User’s Guide 27

1

Display Screen

The Display Screen features many onscreen indicators and one-touch navigation to
applications. The following provides a brief definition of each onscreen icon:

Signal Strength

MiniBrowser

Contacts

New Text Message

Call History

Your Phone Number

New Voicemail

Battery Strength

Schedule

To Do

Inbox

The NeoPoint phone opens with the Main screen:

28 NeoPoint™ 1600 User’s Guide

Chapter 1: Getting Started

Main and Menu Screens

There are two screens that allow you access to the applications when using the
NeoPoint phone: Main Screen and Menu Screen.

Main Menu

Main Screen Displayed after powering on the NeoPoint phone. This screen

displays several onscreen icons (refer to the next section for a
description of onscreen icons) and allows access to six applications
with one touch of a button.For more information on the Main
screen, refer to “Main Screen” on page 35.

Menu Screen Displays the list of the nine NeoPoint applications. These

applications allow you to maximize using the NeoPoint phone. for
more information on Menu screen and applications, refer to “Menu
Applications” on page 37.

You can switch between the two screens by pressing the MAIN/MENU KEY.

NeoPoint™ 1600 User’s Guide 29

1

NO

Onscreen Icons

The main screen displays several onscreen icons: the following describes
each of the onscreen icons you may see on the NeoPoint phone:

Signal Strength

Displays the strength of the signal being received by the phone.

SVC

No Service

The phone is not receiving a signal from the network, which may be the
result of one of the following:
Searching for system
No service

New Voicemail

A voicemail message has been received.

New Text Message

A text message has been received.

Battery Strength

Indicates the battery charge level.

Phone

The Phone icon is displayed in the upper right corner of the phone when
you enter a field that has a number that can be dialed.

Locked Phone

Indicates that the phone is locked, and cannot be used without the proper
lock code.

Incoming Fax or Data Mode

Indicates that the phone is in the incoming fax or data mode.

New E-Mail

The E-mail icon is displayed in the upper right corner of the phone when
you enter a field that has an e-mail address.

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Recurring Event

Indicates that the scheduled event is a recurring event (daily, 4th Tuesday,
4th Friday, each 23rd, never, weekly, yearly).

All Day Event

Indicates that the scheduled event is an all day event.

Event Alarm

Indicates that the scheduled event has an alarm set.

Inbox

Accesses the Inbox screen and allows you to view and/or retrieve your
voicemail, text messages, and e-mail.

Call History

Accesses the Call History screen and allows you to view all call
information, save call information, etc.

Contacts

Accesses the Contacts screen and allows you to create and maintain a list
of approximately 1,000 contacts, including names, numbers, addresses,
etc.

Schedule

Accesses the Schedule screen and allows you to create and maintain all
of your appointments, set alarms, etc., for months in advance.

To Do

Accesses the To Do screen and allows you to create and maintain a list of
“to do” items, with priorities, etc.

MiniBrowser

Accesses the MiniBrowser screen and allows you to surf the Internet via
specially-designed web pages for cellular telephones.

Sync

Accesses the Sync screen and allows you to transfer information between
your NeoPoint and your PC/Laptop.

NeoPoint™ 1600 User’s Guide 31

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Preferences

Accesses the Preferences screen and allows you to customize your
NeoPoint to suit your needs.

More...

Accesses the More... screen and allows to access your carrier service
provider services.

Entering Text, Number, and Symbol Characters

The NeoPoint has four modes for enter characters:

• ALPHA/alpha Upper and Lowercase letters

• T9/t9 “Smart” word entry

• NUM Numbers

• SYM Symbols/Special Characters

ALPHA/alpha Mode

ALPHA/alpha mode (UPPER/lower case) allows you to enter alphabetic characters
using the multi-tap method. The multi-tap method is designed around the keypad
and it has several letters associated with each key. For example, the number 2 has the
letters “A,” “B,”, and “C” associated with it.

To type a word - for example, the word Hello, you would use the following multi-tap
sequence on the keypad: 4-4, 3-3, 5-5-5-, 5-5-5, 6-6-6, where dashed numbers (4-4,
etc.) are pressed without pausing. Pausing between pressing the keys may move the
cursor to the next letter. If this happens, press the CLR key to clear the letter and try
again.

ALPHA/alpha mode will automatically begin in uppercase at the beginning of each
data entry and switch to lowercase with the next letter. If you wish to toggle between
upper/lower case, press the SHIFT key on the key pad.

T9 Mode

T9 (Text for 9 keys) Mode (or t9 mode - depending on whether you are in UPPER or
lower case) employs an intelligent software protocol that allows you to enter text just
as you would on a desktop keyboard. Press one key for each letter and type the
entire word. Although each key contains multiple letters (the “5” key, for example,
can be used to type “J”, “K”, or “L”) T9 automatically matches your keystrokes with

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Chapter 1: Getting Started

words in an internal database to determine the word you are typing. T9 will select the
matching word that is most often used.

When in data entry mode and T9 appears in the bottom right of the display, you may
enter the word. If it is not displayed, press SOFT KEY 2 until the T9 mode indicator
appears. The following example demonstrates how you can practice using T9 mode.

1. Once you are in T9 mode, type the entire word, using one key press per letter.

The word “hello” is entered by pressing keys 4, 3, 5, 5, 6 in that order.
As you type, T9 matches the keys you pressed with words from its database.

Because T9 is working to match your keystrokes, different words may appear as
you are typing. Most likely, your desired word appears after you spell it
completely.

2. If the word you want is not displayed, press NEXT to display alternate word

choices.
Short words are more likely to share the same keystroke sequences. For

example, book and cool both use the sequence 2, 6, 6, 5. T9 displays the more
commonly used word book. To display “cool” - press NEXT. You may cycle
through all the choices for a keystroke sequence by pressing NEXT repeatedly.

3. Press SPACE when the word you desire appears in the display, to accept it and

continue typing the next word.

4. If your word is not one of the alternate word choices, adding words to the T9
database is easy.

Switch to Alpha mode, type the word using the multi-tap method, and then
switch back to T9. The word is saved automatically and will appear as a word
choice in T9, the next time you want to type it. You may need to press NEXT to
display the new word if other words share the same keystroke sequence.

5. In T9, “Smart Punctuation” is available on the 1 key. This enables you to type
e-mail domains, possessive forms, and contractions quickly and easily. At first,
T9 displays a period. However, T9 uses some simple rules to determine and
display the appropriate mark as you continue to type. In a message, try typing
“it's easy.”

Press the following keys in order: 4, 8, 1, 7, #SPACE, 3, 2, 7, 9, 1

NeoPoint™ 1600 User’s Guide 33

1

Try another example by typing the e-mail address: [e-mail]

1. Enter the username john in t9 mode.

2. Press SOFT KEY 2 to toggle to SYM (Symbols) mode. Using the NAVIGATOR
key to move the cursor to select the @ symbol. Press Select (Soft Key 1). The
phone automatically returns to t9 mode, and t9 appears in the lower right corner
of the display.

3. Enter company.com by pressing the following keys, in order: 2, 6, 6, 7, 2, 6, 9,
1, 2, 6, 6. You should now see [e-mail] in the field.

Visit the website: www.t9.com for more information on T9 text input mode.

NUM Mode

NUM (Number) mode allows you to enter numbers in Contacts, Schedule, and To Do
applications.

To toggle to NUM mode in an entry field, press SOFT KEY 2 until NUM mode is
displayed at the bottom right corner of the screen.

SYM Mode and Special Characters

There are two ways to type special characters:

• Using the SYM (Symbol) mode by pressing SOFT KEY 2 and then using the

NAVIGATOR KEY to select the character.

or

• Pressing the 1 key

Using the SYM mode will display the following pop-up window:

Use the NAVIGATOR key to select the character and press SELECT (Soft Key 1).
In ALPHA/alpha mode, continuously pressing 1 will display the following

characters/choices (in the same position):

. , - ‘ @ / ~ : ? 1

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Chapter 1: Getting Started

Once you have the desired symbol, you can wait momentarily to enter the next
character or change modes.

Basic NeoPoint Operation

Main Screen

The NeoPoint phone opens with the Main screen:

The Main screen allows direct access to six menu applications by pressing the

NAVIGATOR key, SOFT KEY 1, or SOFT KEY 2.
Accessing Menu Applications From Main Screen

As shown in the previous illustration, you can access the following applications from
the Main screen:

• UP NAVIGATOR KEY accesses Schedule application. For more

information on the Schedule application, refer to
“Schedule” on page 46.

• RIGHT NAVIGATOR KEY accesses the To Do application. For more

information on the To Do application, refer to “To
Do” on page 44.

• DOWN NAVIGATOR KEY accesses the Contacts application. For more

information on the Contacts application, refer to
“Contacts” on page 44.

• LEFT NAVIGATOR KEY accesses the MiniBrowser application. For more

information on the MiniBrowser application, refer to

NeoPoint™ 1600 User’s Guide 35

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“MiniBrowser” on page 44.

• SOFT KEY 1 accesses the Call History application. For more

information on the Call History application, refer to
“Call History” on page 45.

• SOFT KEY 2 accesses the Inbox application. For more

information on the Inbox application, refer to
“Inbox” on page 44.

• MAIN/MENU KEY Accesses the Main screen from any application and

toggles between the Main and Menu screens.

• BACK KEY accesses the Main screen or previous screen.

Menu Screen

There are nine applications on the Menu screen.

Changes to
display selected
application.

List Icons

You can change the Menu screen to display the menu items in either list or icon form.
Both screens are shown here. To change the Menu screen to display either List or
Icons, refer to “Changing the Menu Screen to Display List or Icons” on page 82.

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Chapter 1: Getting Started

Menu Applications

The following table lists each application with a brief description:

Application Description

Inbox Provides access to voicemail and text

messages. For a brief description, refer to
“Inbox” on page 44. For procedural
information, refer to “Using Inbox” on page 69.

Call History Tracks all calls, including incoming, outgoing,

missed, and failed. For a brief description, refer
to “Call History” on page 44. For procedural
information, refer to “Using Call History” on
page 73.

Contacts Stores up to 1000 contacts, each with

addresses, multiple telephone numbers, e-mail,
web page, and other information. For a brief
description, refer to “Contacts” on page 44. For
procedural information, refer to “Using
Contacts” on page 74.

Schedule Calendar with daily and monthly scheduling

capabilities. For a brief description, refer to
“Schedule” on page 44. For procedural
information, refer to “Using Schedule” on page

75.

To Do Helps organize and prioritize your tasks. For a

NeoPoint™ 1600 User’s Guide 37

brief description, refer to “To Do” on page 44.
For procedural information, refer to “Using To
Do” on page 77.

1

Application Description

MiniBrowser Connects to your carrier service provider’s

Internet server and allows limited Internet
access. Internet access information is provided
by your carrier service provider. For a brief
description, refer to “MiniBrowser” on page

44. For procedural information, refer to
“Appendix B: Using the MiniBrowser” on page

131.

Sync Allows you to transfer and update Contacts,

Preferences Allows you to change your phone settings to fit

More Displays applications including voice

Schedule, and To Do information between your
NeoPoint phone and your PC. For a brief
description, refer to “Sync” on page 44. For
procedural information, refer to “Using Sync”
on page 78.

your needs. For a brief description, refer to
“Preferences” on page 44. For procedural
information, refer to “Using Preferences” on
page 78.

commands, hot keys, carrier services, timers,
clock settings, and manufacturing information.
For a brief description, refer to “More...” on
page 44. For procedural information, refer to
“Using More...” on page 89.

Making a Call...

There are several different methods for placing a call. You can place a call from the
Main, Call History, Contacts, Text Messages, To Do, and Schedule screens.

From the Main Screen

1. Open the flip.

2. Dial the telephone number.

3. Press the SEND key.

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Chapter 1: Getting Started

4-Digit Dialing

The NeoPoint phone allows you to dial the last four digits of a phone number, given
the number has been programmed into Contacts. For more information programming
a contact, refer to “Using Contacts” on page 74.

Answering a Call

When the phone rings, the phone will indicate that you have an incoming call by:

• Ringing

• Flashing the call indicator light

• Displaying an onscreen message “Incoming call from 234-456-7890 (the caller’s

number or restricted if blocked)

You have the following options:

• Press the SEND key (while the flip is open) or Soft Key 1 while indicating Send

function

or

• Open the flip (when Active Flip is On)

or

• Press any key (except for the power and volume keys and when Anykey Answer is

On) to answer the call

or

• Press Ignore (Soft Key 2) to send the call to voicemail

NOTE: The Anykey Answer and Active Flip factory default settings are

On. To disable these features, refer to “Enabling/Disabling Anykey
Answer” on page 86 and “Enabling/Disabling Active Flip” on page 86.
By disable these features, the first two methods of answering a call will
not work.

NeoPoint™ 1600 User’s Guide 39

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Ending a Call

After concluding your conversation, you can end your call by performing one of the
following three options:

• Press the END key

or

• Press End (Soft Key 1) to terminate your call

or

• Close the flip of your phone

NOTE:If you have set the Active Flip feature to Off, closing the flip will
not terminate your call.

Redialing

1. From the Main screen, with the flip open, press the SEND key. This takes you to
the Call History screen, displays the Call History list, and selects the last call
you made on your phone.

or

2. From the Main screen, with the flip closed, you can press the Soft Key 1 twice.

3. Press the SEND key again to dial and connect the call.

Making a Three-Way Call

Three-way calling allows you to talk with two people at the same time.

1. Dial the first number and press the SEND key.

2. After the first call connects, dial the second number.

3. Press the SEND key. (The first number you called is now placed on hold.)

4. Once the second call is connected, press the SEND key again. The conference
call is now in progress.

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Chapter 1: Getting Started

NOTE: If you press the END key or close the flip with Active Flip On
to terminate a conference call, the connection between the other two
parties will terminate. However, if one of the two parties terminates a
call, it will not affect the connection between you and the remaining
party.

Call Waiting

Call waiting is a feature offered by your carrier service provider. Call waiting is when
you are on a current call and you receive an incoming call. On the NeoPoint phone,
you will hear a click through the ear piece indicating that you are receiving another
call. To answer this second call or call waiting, use the following procedure:

1. Press SEND to answer the second call. The phone connects to the second party,
placing the first party on hold.

2. Press SEND again to switch to the first call.

3. Press END when finished with the call.

NeoPoint™ 1600 User’s Guide 41

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42 NeoPoint™ 1600 User’s Guide

1

2

Chapter 2: NeoPoint Menu

Applications

Overview

This chapter discusses the NeoPoint Menu applications. The Menu screen contains
nine main applications. Each of these nine applications and their options are
discussed in the following sections.

Menu Screen

There are nine applications on the Menu screen.

Changes to
display selected
application.

List Icons

You can change the Menu screen to display the menu items in either list or icon form.
Both screens are shown here. To change the Menu screen to display either List or
Icons, refer to “Changing the Menu Screen to Display List or Icons” on page 82.

NeoPoint™ 1600 User’s Guide 43

2

The nine applications of the NeoPoint are:

• Inbox

• Call History

• Contacts

• Schedule

• To Do

• MiniBrowser

• Sync

• Preferences

• More...

The following sections describe each of the applications.

Inbox

Voicemail is controlled by your carrier service provider.
Each voicemail message is stored at the carrier server
and accessed through a phone call to the mailbox at the
server. Text messages are sent and stored on your phone.

When a message is sent to your phone, an onscreen
message and icon appears notifying you of new
messages in your Inbox. The icons are:

Voicemail
E-mail
Text messages

While voicemail is selected, Soft keys 1 and 2 display LISTEN and VIEW options.
When text message is selected, Soft key 1 displays VIEW.

Inbox can hold up to 99 messages before it begins overwriting messages. Inbox will
overwrite the oldest message. You can lock your text message to avoid the message
being overwritten. Voicemail is carrier service dependent and the number of
voicemails is not NeoPoint-dependent. Refer to “Using Inbox” on page 69 for
information on voicemail and text message options.

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Call History

Call History allows you to view all types of calls at the
touch of a finger. When selected, it displays the last 30
numbers called with a maximum of five calls per number.
These calls are divided into four types of calls:

• incoming

• outgoing

• data

• missed
The type of call is indicated by the letter in front of the

call, e.g., i for incoming, o for outgoing, d for data, and m
for missed.

As you scroll through the list of calls, the number for each call and name of contact
(provided the call was initiated or received from a known contact) is displayed. If the
call was not initiated or received from a known contact, only the telephone number is
displayed. Once you exceed the 30-number storage limit, the oldest call history
record is overwritten.

Pressing Options (Soft Key 2) displays the Options pop-up menu. This menu
includes the following options:

Detail Displays call information, i.e., phone number, date, time, call type:

i,o, d, m, and elapsed time.

Save number Transfers phone number to Contacts. Requests you select number

type: home, work, mobile, other, and then goes to Contacts where you
can enter more information.

Delete Deletes record of the selected number
Delete all Deletes all numbers in Call History

Refer to “Using Call History” on page 73 for information on how to save, delete, or
view detailed call information.

NeoPoint™ 1600 User’s Guide 45

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Contacts

You can store approximately 1000 contacts in your
NeoPoint phone (depending on amount of data per
contact). Each contact can include:

• First & last name

• Title & company

• Work, home, fax, mobile & other phone numbers

• Business or home address

• Web site & e-mail address

• Note/other information

When a contact is selected, the name is displayed in bold and Soft Keys 1 & 2 change
to Detail, Send, and Mail (if it is an e-mail). Also, the type of number, e.g., home,
work, fax, mobile, other is shown with a letter (h, w, f, m, o) on the left side of the
contact number. The E-mail icon will be displayed if it is the e-mail address.

NOTE:Whenever you see the phone icon in the upper right corner of the
screen, you can press SEND key on the key pad to place a call to the cursor­indicated number.

Refer to “Using Contacts” on page 74 for information on how to create and use
contacts.

Schedule

The Schedule application allows you to keep track of
appointments. When you select Schedule from the Menu
screen, Today’s view will appear by default. This view
shows the event(s) scheduled for that day. Each event has
the following settings:

• Subject Title of event

• Time Time of day the event will occur

• Length How long the event is planned (mins., hrs.).

If the event is scheduled for all day, the All
Day icon will be displayed.

• Repeat If event will repeat (weekly, monthly, etc.)

and is shown as circular arrows on the

46 NeoPoint™ 1600 User’s Guide

To Do

Chapter 2: NeoPoint Menu Applications

left side of the event name.

• Alarm Sounds alarm (5, 10, mins. prior, etc.) and is

shown as a bell on the left side of the
event time.

• Note Notes about the event.

To view the scheduled items for the month, press
Month(Soft Key 2) from the Today view.

In the Month view, a day with scheduled items will have
the date underlined: e.g., 25.

Refer to “Using Schedule” on page 75 for procedural
information.

The To Do feature helps you to organize and prioritize
your tasks. This feature allows you to set the following
parameters for each task:

Priority High, Medium, Low
Subject Title of task
Status Open or Done
Note Write a brief note regarding this task

Once you have created a list of To Do tasks, as you scroll
through the list, each item will display the title, priority,
and status.

NeoPoint™ 1600 User’s Guide 47

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MiniBrowser

Once you complete the To Do task and change the status
to Done, a check mark will appear to the left of the
subject task name.

Refer to “Using To Do” on page 77 for procedural
information.

The MiniBrowser feature allows you to view internet
content specially designed for mobile phone interface.
Access and selections within this feature are service
provider-dependent.

For specific information on MiniBrowser access
through your NeoPoint phone, refer to your service
provider.

Refer to “Using MiniBrowser” on page 78 for more
information.

Sync

The Sync feature allows you to connect and transfer data
between your NeoPoint phone and your PC by
performing the following:

1. You must first install the NeoPoint SoftSync
software on your PC.

2. Next, you need to connect the nine-pin serial port
connector end of your SoftSync cable to your PC
and the other end to your NeoPoint phone.

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Chapter 2: NeoPoint Menu Applications

3. Finally, you need to have MS-Outlook or other NeoPoint-compatible personal
information management (PIM) software installed on your PC. Refer to

www.neopoint.com for a complete list of compatible PIM software.

Refer to “Syncing the Phone with Your PC” on page 60 for procedural information.

Preferences

The Preferences menu allows you to access several
options that you may want to change periodically. The
following sections describe each of these options.

Use the NAVIGATOR key to scroll to a menu item. Press
SELECT to view the menu item.

Refer to “Using Preferences” on page 78 for procedural
information.

Ringer Type

There are six settings in Ringer Type: Calls, MiniBrowser, Message, Voicemail,
Scheduler, Roam Call. Ringer Type allows you to customize a different tone for

each setting. You can choose any of the 11 different ringer tones:

Basic Susanna Elise
Green Anthem Phantom
None Beep Slots
Parrot Jackpot

Use the Navigator key to scroll and change ringer types. Once you highlight an
option, use the left/right Navigator key to change to a different ringer tone. Once you
have made your selection, press DONE.

Volume

There are three options where you can control the volume:

Ringer Off and 1-6 (low to high)
Ear Piece 1-6 (low to high)
Key Pad Off, Low, and High

NeoPoint™ 1600 User’s Guide 49

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Key Beep

There are two options in Key Beep:

Key Tone Tones or Click
DTMF Length Short or Long

When you are experiencing problems connecting to a number, it may be because the
dual tone modulated frequency (DTMF) length is too short. If the tones are too short
for the system to recognize the tones for the number you are trying to reach, the
number will not connect. This problem is usually experienced when you have a very
weak carrier signal.

Try changing the setting the DTMF length from Short to Long length. This will
lengthen the DTMF tone, allow the system to recognize the tones, and help connect
your call through the cellular network.

Press DONE when finished.

Alerts

There are three features in the Alerts menu. These features allow you set alerts to
notify you of a change, e.g., when you lose or regain carrier service signal. These
features are:

Roam Beep On/Off. This feature alerts you when your service changes to

roaming (out of your normal area).

Service Change On/Off. This feature sounds a tone notifying you when you

lose/regain a service signal to your phone.

MiniBrowser On/Off. This feature sounds an alarm when you receive e-mail

or other MiniBrowser-definable settings. Refer to “Appendix
B: Using the MiniBrowser” on page 117 for more information
regarding MiniBrowser options.

Press Done when finished.

Main Screen

The Main Screen menu has the following settings:
Phone Number On/Off. This feature displays/removes your phone number

from the Main screen.

Time Format 12 or 24 hr. This feature changes the time format to display

either 12 hour or 24 hour format.

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Next Event On/Off. This feature displays next scheduled event on the

Main screen.

Soft Keys 1 & 2, Navigator Left/Right/Up/Down keys are user-definable. You can
set these keys to any application or feature of the phone. For example, you can set the
Left Navigator key to call your home number or set Soft Key 1 to access your
security screen. The settings shown are factory default settings.

Press DONE when changes are complete.

Display

The Display menu has four features that allow you customize display settings to suit
your individual needs. These features are:

Backlight Off, 5, 10, 15, 30 secs. and On. Sets the length of time the

display is illuminated after the last key is pushed or flip is
opened.

Note: Setting this feature to On will deplete your battery
charge at a faster rate.

Contrast 0 - 10. This feature allows you to change the contrast from 0

(lightest) to 10 (darkest).

Night Light Off, 15 secs, 30 secs, or 1 min. This feature sets the length of

time the keypad is illuminated. When not turned Off, this
feature is activated from the hours of 5PM to 5 AM whenever
your flip is open.

Menu Screen List or Icons format. This feature changes the Menu screen

from List form to Icons.

Press DONE when changes are complete.

Security

Security feature helps you to protect your phone from unauthorized use. To access
this screen, you must enter the 4-digit security code (default = last 4-digits of your
phone number).

Lock Code Enabled or Disabled. Enabled is the default setting. Use to

lock your phone and enter the Security screen (when enabled).
Also used to change your current lock code. Press Edit (Soft

key 2) to change your lock code and Done when finished.

NeoPoint™ 1600 User’s Guide 51

2

Power-up Lock Yes or No. Once set, this feature locks your NeoPoint phone

every time your phone is powered on.

Emergency List Allows you to preprogram four emergency numbers that can

be dialed when the phone is locked. Refer to “Creating and
Editing an Emergency List” on page 83 for information on
how to create an emergency list.

NOTE:It is recommended that you include the number to your carrier
service provider in your emergency list. This allows you to make calls to your
provider even if your phone is locked, you cannot remember your password,
are experiencing phone difficulties, etc.

Defaults Resets all user settings to default settings. Before using this

feature, it is recommended that you refer to “Default Settings”
on page 84.

Database Clears all information records from Contacts, Schedule, To

Do, Voice Commands, and HotKey applications and features.
All user data is erased.

General

The General menu has the following options:
Active Flip On/Off. This feature is allows you to answer a call by opening

the flip or end a call by closing the flip.

Anykey Answer On/Off. This feature allows you to answer an incoming call by

pressing any key except: Power On/Off key, the Volume

keys, Ignore (SoftKey2) or End key.

Sync Manual/Auto (automatic). To use this feature, your NeoPoint

phone must be in one of the two following configurations:

1. Connect to your PC via the SoftSync cable.

2. Inserted into your optional Docking Station that is

connected to your PC via the SoftSync cable.
This feature allows you to initiate a sync when you either

manually click onto the SoftSync icon or automatically when
you connect/insert the phone.

Power Save On/Off. When On, turns LCD off after 5 minutes of no use.

This helps to conserve battery usage.

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Car AutoAnswr On/Off. This feature is used with the Hands-Free Kit. When

On, this features allows automatic answering while in your
automobile. For more information, refer to “Activating/
Deactivating Car Auto Answer” on page 87 and “Hands-Free
Kit For Your Automobile” on page 106.

Wakeup Alarm Allows you to turn on or off alarm notifications. When your

NeoPoint is powered OFF, Wakeup Alarm is set to ON, and
Schedule has an event with alarm set to ring, your phone will
“wakeup” and sound the alarm. If there is no action (pressing
keys, etc.) for 3 minutes, the phone will power OFF.

NetGuard Allows you to choose whether you want the prompt window

“Enter Wireless Internet?” to be displayed when using the
MiniBrowser or launch the MiniBrowser/Wireless Internet
without the prompt.

Banner

Banner allows you to enter or change the 15-character field displayed on the Main
screen. Using capitol letters affects what is seen on the display screen and may cause
the last letter(s) not to appear.

Press DONE to save the changes.

More...

The More... menu displays the following features:

Voice Cmds Displays your list of voice commands.
Hot Keys Displays your list of HotKeys.
Services Quick access to carrier services.
Call Timers Maintains a running total of calling time

for the current month and previous month.
Call timers begin counting air time as
soon as you initiate or receive a call. This
feature is used to approximate your call
usage. It is for estimation purposes and
cannot be used for billing purposes.

NeoPoint™ 1600 User’s Guide 53

2

Clock Setting Used to set the time, date, etc. when not

within carrier service range. The carrier
signal will automatically correct the clock
settings when within signal range.

Info Provides phone model, available memory,

software release, record counts, and other
information.

Refer to “Using More...” on page 89 for procedural information.

Voice Commands

This feature allows you to view a list of your voice
commands - a maximum of 30. Voice Commands allow
you to program and quickly access information and
execute applications. You can create voice commands for
use in your automobile with a Hands-Free Kit (HFK) or
normal hand-held use.

Due to acoustic variances, voice commands created
using your Hands-Free Kit cannot be used for hand­held use and vice versa.

Once a Voice Command is programmed, you can access
the information or application by simply saying the word.

Refer to “Creating a Voice Command” on page 89 and “Using a Voice Command”
on page 90 for information on how to create and use voice commands. For more
information on using the Hands-Free Kit, refer to “Hands-Free Kit For Your
Automobile” on page 106.

54 NeoPoint™ 1600 User’s Guide

HotKeys

Chapter 2: NeoPoint Menu Applications

This feature allows you to view the list of HotKeys.
HotKeys allow you to program and quickly access
information and execute applications. Once a HotKey is
programmed, you can access the information or
application with the push of a key pad number (2-9 and

0). Refer to “Creating a HotKey” on page 91 and “Using
a HotKey” on page 91 for procedural information on how
to create and use HotKeys.

Services

The Services application has the following options:
Customer Care Initiate a call to your carrier

service provider regarding your
phone service.

Roadside Rescue Initiate a call to your carrier

service provider requesting
roadside assistance.

Prepaid Calling Initiate a call to your carrier

service provider regarding prepaid
calling options.

Block My CallerID Initiates a call to your carrier service provider to block your

phone number ID to all numbers that you call. Providing the

number you are calling has a device or phone capable of
displaying Caller ID, it displays restricted or unavailable

instead of displaying your phone number.

Call Wait Off Allows you to turn off the capability to receive a call while

you are currently on a call. This feature initiates a call to your
service provider and is available on a “per call basis.”

Call Forward Off Allows you to turn off forwarding a call to a different phone

number. This feature initiates a call to your service provider
and deactivates the Call Forward feature.

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Call Forward On Allows you to forward calls to a different phone number. This

feature initiates a call to your service provider and is available
on a “per call basis.”

Press Send or Select (changes based on specific selection).

Call Timers

Call timers allow you to keep a running count of the time
you spend making calls.
This Month Time you spent on the phone since the

Start Day. Although it cannot be used
for billing purposes, this helps you to
maintain an approximate usage of
calling time.

Last Month Time you spent on the phone from last

month’s Start Day.

Start Day Specifies the day of the month you want

to begin timing your calls. You may
want to set the start date to match your
billing start date.

Current Running total time since last reset.
Clear Current Resets timer to zero (0:00).

Timer

Clock Setting

This feature is used only when there is no carrier service signal to your phone. It
allows you to set the clock on your phone. If there is a signal, it will display the
following message: Local time has already been acquired.

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Chapter 2: NeoPoint Menu Applications

Info

The Info feature displays information about your NeoPoint phone. The following two
screens display this type of information, including phone and personal information
manager (PIM) information:

From the PIM Info screen, press MORE (Soft Key 2) and the Versions screen will
appear. When calling NeoPoint Customer Service/Support, have this information
readily available.

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3

Chapter 3: Syncing Your

NeoPoint Phone

Overview

This chapter discusses how to sync your NeoPoint phone and your PC. It assumes
you have already installed and configured the sync software. For instructions on
installing and configuring your sync software, refer to the sync documentation that
came with your phone kit.

Why sync your phone? The benefit of syncing is to make it convenient for you to
transfer data between the NeoPoint phone and your personal information
management (PIM) program. For example: when you enter all of your friends and
business associates - referred to as contacts - information into your PC and then
transfer or sync the data to your NeoPoint phone, you have:

• All of the information with you wherever you go (with your phone)

• Saved yourself the task of entering the data twice (on the PC and phone)

• Created a data backup (if you lose the data on your PC, you have a data back - up
on your phone.

The same is true for your personal schedule information. The NeoPoint phone can
display your next meeting/appointment, notify you in advance of your meeting/
appointment, etc.

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Syncing the Phone with Your PC

IMPORTANT!Close all PIM programs before syncing data.

If the “Monitoring” phone icon is not displayed on your MS-Windows Task
Bar, double-click on the SoftSync shortcut icon on your Desktop to initiate PC
monitoring of your phone. Once activated, the “Monitoring” icon will be displayed
on your Task Bar.

1. Power ON your NeoPoint phone.

2. Plug one end of the SoftSync cable into your NeoPoint phone.

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Chapter 3: Syncing Your NeoPoint Phone

Your PC

9-pin Serial Port

3. Plug the other end of the SoftSync cable into one of the 9-pin serial ports on your
PC.

4. On your phone, press the Main/Menu button.

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5. Scroll to the Sync application and press SELECT (Soft Key 1).

6. Press START (Soft Key 1) to begin data transfer between your phone and PC.

When the transfer is complete, the phone will display “Sync Completed.”

7. Press DONE (Soft Key 2) to return to the Menu screen.

8.

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Chapter 4: Using Your

NeoPoint Phone

Overview

The purpose of this chapter is to provide you with easy-to-follow steps for NeoPoint
features and commands.

Making a Call...

There are several different methods for placing a call. You can place a call from the
Main, Call History, Contacts, Text Messages, To Do, and Schedule screens.

From the Main Screen

1. Open the flip.

2. Dial the telephone number.

3. Press the SEND key.

4-Digit Dialing

The NeoPoint phone allows you to dial the last four digits of a phone number, given
the number has been programmed into Contacts. For more information programming
a contact, refer to “Using Contacts” on page 74.

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Answering a Call

When the phone rings, the phone will indicate that you have an incoming call by:

• Ringing

• Flashing the call indicator light

• Displaying an onscreen message “Incoming call from 234-456-7890 (the caller’s

number or restricted if blocked)

You have the following options:

• Press the SEND key (while the flip is open) or Soft Key 1 while indicating Talk

function

or

• Open the flip (when Active Flip is On)

or

• Press any key (except for the power and volume keys and when Anykey Answer is

On) to answer the call

or

• Press Ignore (Soft Key 2) to send the call to voicemail

NOTE:The Anykey Answer and Active Flip factory default settings are

On. To disable these features, refer to “Enabling/Disabling Anykey
Answer” on page 86 and “Enabling/Disabling Active Flip” on page 86.
By disable these features, the first two methods of answering a call will
not work.

Ending a Call

After concluding your conversation, you can end your call by performing one of the
following three options:

• Press the END key

or

• Press End (Soft Key 1) to terminate your call

or

• Close the flip of your phone

NOTE:If you have set the Active Flip feature to Off, closing the flip will
not terminate your call.

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Chapter 4: Using Your NeoPoint Phone

Redialing

1. From the Main screen, with the flip open, press the SEND key. This takes you to

the Call History screen, displays the Call History list, and selects the last call
you made on your phone.

or

2. From the Main screen, with the flip closed, you can press the Soft Key 1 twice.

3. Press the SEND key again to dial and connect the call.

Making a Three-Way Call

Three-way calling allows you to talk with two people at the same time.

1. Dial the first number and press the SEND key.

2. After the first call connects, dial the second number.

3. Press the SEND key. (The first number you called is now placed on hold.)

4. Once the second call is connected, press the SEND key again. The conference

call is now in progress.

NOTE: If you press the END key or close the flip with Active Flip On
to terminate a conference call, the connection between the other two
parties will terminate. However, if one of the two parties terminates a
call, it will not affect the connection between you and the remaining
party.

Call Waiting

Call waiting is a feature offered by your carrier service provider. Call waiting is when
you are on a current call and you receive an incoming call. On the NeoPoint phone,
you will hear a click through the ear piece indicating that you are receiving another
call. To answer this second call or call waiting, use the following procedure:

1. Press SEND to answer the second call. The phone connects to the second party,

placing the first party on hold.

2. Press SEND again to switch to the first call.

3. Press END when finished with the call.

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Disabling Call Waiting

Call waiting can be disabled on a per-call basis from your carrier service provider.
This feature allows you to have a conversation with out interruption from other calls.
To disable call waiting, use the following procedure:

1. Select More from the Menu screen.

2. Press Select (Soft Key 1).

3. Select Services.

4. Press Select (Soft Key 1).

5. Select Call Wait Off.

6. Press Select (Soft Key 1).

7. Enter the 10-digit number to be dialed.

8. Press OK (Soft Key 1).

Using Quick Mode

Quick Mode is designed to allow you quick access to several operations:

• Power Off Power phone off

• Enable/Disable Keyguard Select or Cancel

• Lock the Phone Select or Cancel

• Mode Normal, Silent, or PDA

• Incoming Voice, Data In, or Fax In

Enabling Keyguard

1. Press the POWER key to access the Quick Mode screen.

2. Scroll to Enable Keyguard.

3. Press Select (Soft Key 1).

Answering a Call With Keyguard Active

There are several methods to answer a call when Keyguard is On. Use any of the
following methods:

• Press Send (Soft Key 1).

• Open the flip (if the Active Flip feature is active).

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Disabling Keyguard

1. Press the POWER ON/OFF key to access the Quick Mode screen.

2. Scroll to Disable Keyguard.

3. Press Select (Soft Key 1).

Locking the Phone

NOTE: Ensure that you know the correct lock code prior to locking the

phone. Default lock code is last 4-digits of your phone number.

1. Press the POWER ON/OFF key to access the Quick Mode screen.

2. Select Lock the Phone.

3. Press Select (Soft Key 1). A pop-up window appears and displays “Lock

phone?”

4. Press Yes (Soft Key 1).

Once the phone is locked, a lock indicator will appear on the Main screen. The
phone is restricted from making calls until the lock code/password is entered.
However, you can still receive phone calls while the phone is locked.

NOTE: You may still call a number on your Emergency List even if the
phone is locked. To create an Emergency List, refer to “Creating and
Editing an Emergency List” on page 83.

The phone may also be locked by pressing and holding the END key for 5
seconds.

Unlocking the Phone

1. Press Unlock (Soft Key 1) from the Main screen.

2. Enter the code to unlock the handset.

3. Press OK (Soft Key 1).

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Changing the Phone Mode

1. From the Quick Mode screen, use the Navigator key to scroll to Mode.

2. Use the Navigator key to scroll to Normal, PDA or Silent mode.

Normal Sends and receives calls - normal phone operation
Silent Turns off ringer, clicks, and other sound generation. Can still

receive and place calls.

PDA Allows you to use the personal digital assistant (PDA)/personal

information manager (PIM) functions of your NeoPoint phone
without sending or receiving calls

3. Press Select (Soft Key 1).

Changing the Incoming Mode

This mode is used to receive different types of calls: voice, data, and fax. For sending
data and fax transmission, you do not need to change the mode, i.e., use voice mode.
The Incoming Mode has the following three options:

Voice Receives calls - normal phone operation
Data In Sets the phone to function as a wireless modem, receive data

transmission, and pass to your computer.

Fax In Sets phone to function as a wireless modem, receive fax

transmission, and pass to the attached computer.

For specific instructions on how to setup your NeoPoint phone to act as a wireless
modem, send, and receive data and fax calls, refer to “Appendix A: Receiving and
Sending Fax and Data Calls” on page 115.

The following sections detail how to configure your NeoPoint phone to receive data
and fax transmissions.

Changing the Incoming Mode to Receive Data

This feature allows your NeoPoint to function like a modem and pass information to
your PC. To use this feature, you must connect your NeoPoint phone to your PC via
your SoftSync cable.

1. Connect your SoftSync cable to a 9-pin serial port on your PC.

2. Insert the other end of the SoftSync cable into your NeoPoint phone.

3. Ensure that your NeoPoint is powered On.

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Chapter 4: Using Your NeoPoint Phone

4. Press the Power On/Off key once to display the Quick Mode screen.

5. From the Quick Mode screen, use the Navigator key to scroll to Incoming.

6. Use the Navigator key to select Data In.

Your phone is now set to receive incoming data calls.

Changing the Incoming Mode to Receive a Fax

This feature allows your NeoPoint to function like a fax modem and pass wireless fax
information to your PC. To use this feature, you must connect your NeoPoint phone
to your PC via your SoftSync cable.

1. Connect your SoftSync cable to a 9-pin serial port on your PC.

2. Insert the other end of the SoftSync cable into your NeoPoint phone.

3. Ensure that your NeoPoint is powered on.

4. Press the Power key once to display the Quick Mode screen.

5. From the Quick Mode screen, use the Navigator key to scroll to Incoming.

6. Use the Navigator key to select Fax In.

Your phone is now set to receive incoming fax calls.

Changing the Incoming Mode to Normal Voice Calls

1. From the Quick Mode screen, use the Navigator key to scroll to Incoming.

2. Use the Navigator key to select Voice.

3. Press Select (Soft Key 1).

Your phone is now set to receive voice calls.

Using Inbox

Retrieving Voicemail Messages

1. Scroll to the Inbox from the Menu screen.

2. Press Select (Soft Key 1).

3. Select New Voicemail (“No Voicemail” is displayed if you do not have any

voicemail).

4. Press Listen (Soft Key 1).

Accessing voicemail is carrier-dependent. Refer to your carrier for more information.

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Deleting Voicemail Listings

Voicemail function is controlled by the carrier. Each voicemail message is stored at
the carrier server and individually accessed through a phone call to the mailbox at the
server.

1. Select Inbox from the Menu screen.

2. The cursor will default to Voicemail. Press Select (Soft Key 1).

3. Press View (Soft Key 2). This displays the Voicemail List.

4. Press Delete (Soft Key 2) and a pop-up window displays “Delete all

voicemails?”

5. Press Yes to delete all voicemail listings.

NOTE:Deleting a voicemail message from your Inbox does not delete
it from your carrier service mailbox, and vice versa.

Viewing Text Messages

1. Scroll to the Inbox from the Menu screen.

2. Press Select (Soft Key 1).

3. Select Text from the Inbox screen.

4. Press View (Soft Key 1).

5. Choose the desired message.

6. Press Detail (Soft Key 1).

The Text Messages screen displays the message.

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Chapter 4: Using Your NeoPoint Phone

Locking Text Messages

1. Scroll to the Inbox from the Menu screen.

2. Press Select (Soft Key 1).

3. Select Text from the Inbox screen.

4. Press View (Soft Key 1).

5. Scroll to the desired message to be opened.

6. Press Detail (Soft Key 1).

7. Press Options (Soft Key 1).

8. Select Lock (Soft Key 1)

The text message is now locked and cannot be overwritten or deleted. The Lock-In
Option screen now changes to Unlock, ready for your disposal.

Making a Call From a Text Message

If a text message contains a phone number, you can make a call from the Text
Messages screen.

1. Scroll to the Inbox from the Menu screen.

2. Press Select (Soft Key 1).

3. Select Text from the Inbox screen.

4. Press View (Soft Key 1).

5. Scroll to the desired message using the Navigator key.

6. Press Detail (Soft Key 1). The message is displayed.

7. Press Options (Soft Key 1).

8. Select Find numbers.

9. Press OK (Soft Key 1).

10. Use the Navigator key to select the desired number.

11. Press Send (Soft Key 1).

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Saving a Number From a Text Message

If a text message contains a phone number, you can save the number to your Contacts
list by performing the following procedure:

1. Select Inbox from the Menu screen.

2. Press Select (Soft Key 1).

3. Select Text from the Inbox screen.

4. Press View (Soft Key 1).

5. Scroll to the desired message using the Navigator key.

6. Press Detail (Soft Key 1). The message is displayed.

7. Press Options (Soft Key 1).

8. Select Find numbers.

9. Press OK (Soft Key 1).

10. Use the Navigator key to select the desired number.

11. Press Save (Soft Key 2).

12. Select the phone number type: home, work, mobile, other).

13. Press OK and the phone will automatically go to the Contact feature. From

there, you can enter the contact information.

Deleting Text Messages

1. Select Inbox from the Menu screen.

2. Press Select (Soft Key 1).

3. Select Text from the Inbox screen.

4. Press Select (Soft Key 1).

5. Press View (Soft Key 1).

6. Scroll down to the message you want to delete.

7. Press Options (Soft Key 2).

8. Select Delete.

9. Press OK (Soft Key 1). A pop-up window appears and displays “Delete this text

message?”

10. Press Yes (Soft Key 1) to confirm.

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Using Call History

Making a Call From Call History

1. Select Call History from the Menu screen (or by pressing a soft key from the

Main screen if the soft key is set up as “Calls”).

2. Press Select (Soft Key 1).

3. Scroll to the desired number using the Navigator key.

4. Press the SEND key.

or

Press Send (Soft Key 1).

or

Press Options (Soft Key 2), select Detail, and press OK (Soft Key 1) and press

Send (Soft Key 1).

Refer to “Saving a Number From Call History to Contacts” on page 73 for more
information on how to save a number from Call History.

Saving a Number From Call History to Contacts

1. From the Call History screen, select the number you want to save.

2. Press Options (Soft Key 2).

3. Select Save number.

4. Press OK (Soft Key 1).

5. The Save number pop-up window will appear. From this window, select the

location where you want the number to be saved (Home, Work, Mobile, or
Other).

6. Press OK (Soft Key 1). The New Contact screen will appear. For more

information, refer to “Creating a New Contact Entry” on page 74.

Deleting a Number

1. Select Call History from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to the desired number using the Navigator key.

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4. Press Options (Soft Key 2).

5. Select Delete. A pop-up window displays “Delete the call details?” requesting

you confirm your decision.

6. Press OK (Soft Key 1).

7. Press Yes (Soft Key 1).

Using Contacts

Creating a New Contact Entry

1. Select Contacts from the Menu screen.

2. Press Select (Soft Key 1).

3. Select Add New Contact.

4. Press New (Soft Key 1).

5. Enter the contact information, i.e., names, numbers, etc.

6. Press Done (Soft Key 1) when finished.

Making a Call From Contacts

1. Select Contacts from the Menu screen.

2. Press Select (Soft Key 1).

3. Use the Navigator key to select the desired contact.

If there is a usable phone number in the entry, the phone icon will be

displayed in the upper right corner of the screen.

4. Press the SEND key or press Send (Soft Key 1).

Editing an Entry in Contacts

1. Select Contacts from the Menu screen.

2. Press Select (Soft Key 1).

3. Use the Navigator key to select the entry to be edited.

4. Press Detail (Soft Key 1).

5. Select Edit (Soft Key 1).

6. Use the Navigator key to go to the fields you want to change.

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Chapter 4: Using Your NeoPoint Phone

7. Use the CLR key to erase a character or press and hold CLR to delete the entire

field.

8. After you have finished entering the information, press Done (Soft Key1).

Deleting an Entry in Contacts

1. Select Contacts from the Menu screen.

2. Press Select (Soft Key 1).

3. Use the Navigator key to select the entry you want to delete.

4. Press Detail (Soft Key 1).

5. Press Delete (Soft Key 2). A pop-up window appears and displays “Delete

record?”

6. Press Yes (Soft Key 1) to confirm.

Looking Up a Name

1. Select Contacts from the Menu screen.

2. Press Select (Soft Key 1).

3. Enter the person's last name using the key pad and the phone will attempt to

locate the contact name.
For example, if you want to lookup Smith, type 76484. If there is more than one

entry with the last name Smith, use the Navigator key to scroll to the next
contact.

Using Schedule

Creating a Schedule Entry

1. Select Schedule from the Menu screen.

2. Press Select (Soft Key 1).

3. Use the Navigator key to select a date or press Month (Soft Key 2) and select a

date from the monthly calendar.

4. Press New (Soft Key 1).

5. Select Press New to Add New Event.

6. Use the Navigator key to set the Time, Length, Repeat, and Alarm options.

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7. Use the Key pad to enter the Subject and Note information.

8. Press Done (Soft Key 1) when finished.

Making a Call in Schedule

1. Select Schedule from the Menu screen.

2. Press Select (Soft Key 1).

3. Use the Navigator key to select the date of the entry or press Month (Soft Key 2)

and select a date from the monthly calendar. If there are multiple entries for that
day, select the desired scheduled event.

If there is a usable phone number in the entry, the phone icon will be

displayed in the upper right corner of the screen.

4. Press Send (Soft Key 1).

Editing an Event in Schedule

1. Select Schedule from the Menu screen.

2. Press Select (Soft Key 1).

3. Use the Navigator key to select the date of the entry or press Month (Soft Key 2)

and select a date from the monthly calendar.

4. Press Detail (Soft Key 1).

5. Use the Navigator key to select the entry you want to edit.

6. Press Edit (Soft Key 1) and make the appropriate changes.

7. Press Done (Soft Key 1).

Deleting an Event in Schedule

1. Select Schedule from the Menu screen.

2. Press Select (Soft Key 1).

3. Use the Navigator key to select the date of the entry or press Month (Soft Key 2)

and select a date from the monthly calendar.

4. Press Detail (Soft Key 1).

5. Use the Navigator key to select the entry you want to delete.

6. Press Edit (Soft Key 1).

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7. Press Delete (Soft Key 2). A pop-up window appears and displays “Delete

record?”

8. Press Yes (Soft Key 1) to confirm.

Using To Do

Creating a To Do Entry

1. Select To Do from the Menu screen.

2. Press Select (Soft Key 1).

3. Use the Navigator key to select Add New Item.

4. Press New (Soft Key 1).

5. Use the Navigator key to set the Priority and Status.

6. Use the Key Pad to enter the Subject and Note.

7. Press Done (Soft Key 1).

Making a Call From To Do

1. Select To Do from the Menu screen.

2. Press Select (Soft Key 1).

3. Use the Navigator key to select a To Do item with a phone number.

If there is a usable phone number in the entry, the phone icon will be

displayed in the upper right corner of the screen.

4. Press the SEND key.

Editing a To Do Entry

1. Select To Do from the Menu screen.

2. Press Select (Soft Key 1).

3. Use the Navigator key to select the entry to be changed. Change the Status to

Done if the task has been completed by pressing the Navigator key).

4. Press Edit (Soft Key 1) and make the appropriate changes.

5. Press Done (Soft Key 1).

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Deleting a To Do Entry

1. Select To Do from the Menu screen.

2. Press Select (Soft Key 1).

3. Use the Navigator key to select the entry to be deleted.

4. Press Edit (Soft Key 1).

5. Press Delete (Soft Key 2). A pop-up window appears and displays “Delete

record?”

6. Press Yes (Soft Key 1) to confirm.

Using MiniBrowser

For specific information on MiniBrowser, refer to “Appendix B: Using the
MiniBrowser” on page 131. For more information and documentation on
MiniBrowser, refer to your carrier service provider or visit MiniBrowser on the web
at: www.uplanet.com.

Using Sync

Refer to “Chapter 3: Syncing Your NeoPoint Phone” on page 59 for detailed
information on how to install the SoftSync software program and how to sync your
data.

Using Preferences

Changing the Ringer Type

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Ringer Type.

4. Press Select (Soft Key 1).

5. Once you highlight a function (Calls, MiniBrowser, Message, Voicemail,

Scheduler, or Roam Call), use the Navigator key to change to a different ring
tone.

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6. Once you select the type you like, press Done (Soft Key 1).

Changing the Volume of the Ringer, Ear Piece, or Key Pad

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Volume.

4. Press Select (Soft Key 1).

5. Once you highlight a function (Ringer, Ear Piece, or Key pad), use the

Navigator key to change the volume level.

6. Press Done (Soft Key 1).

Key Beep

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Key Beep.

4. Press Select (Soft Key 1).

5. Choose the settings for the following: Key Tone, and DTMF Length.

6. Press Done (Soft Key 1).

Setting the Alerts

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Alerts.

4. Press Select (Soft Key 1).

5. Using the Navigator key, choose On or Off for the following: Roam Beep,

Service Change, or MiniBrowser.

6. Press Done (Soft Key 1).

Deleting Your Phone Number from the Main Screen

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

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3. Scroll to Main Screen.

4. Press Select (Soft Key 1).

5. Scroll to Phone Number and change to Off using the Navigator key.

6. Press Done (Soft Key 1).

Changing the Time Format

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Main Screen.

4. Press Select (Soft Key 1).

5. Scroll to Time Fmt and change to either 24 Hr or 12 Hr using the Navigator

key.

6. Press Done (Soft Key 1).

Controlling the Next Event Display from the Main Screen

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Main Screen.

4. Press Select (Soft Key 1).

5. Scroll to Next Event and change to either Off or On using the Navigator key.

6. Press Done (Soft Key 1).

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Changing Backlight Settings

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Display.

4. Press Select (Soft Key 1).

5. Scroll to Backlight.

6. Set the length of time (5, 10, 15, 30 secs., On, or Off) using the Navigator key.

7. Press Done (Soft Key 1).

NOTE:Night Light settings override Backlight settings during the
hours of 5 PM to 5 AM. and the flip must be open.

Changing the Display Contrast

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Display.

4. Press Select (Soft Key 1).

5. Scroll to Contrast.

6. Using the Navigator key, select the contrast setting using the scale of 0 (lightest)

to 10 (darkest).

7. Press Done (Soft Key 1).

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Changing Night Light Settings

NOTE:Night Light settings override Backlight settings during the
hours of 5 PM to 5 AM. In addition, the flip must be open to activate.

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Display.

4. Press Select (Soft Key 1).

5. Scroll to Night Light.

6. Select the length of time (15, 30 sec., 1 min., or Off) using the Navigator key.

7. Press Done (Soft Key 1).

Changing the Menu Screen to Display List or Icons

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Display.

4. Press Select (Soft Key 1).

5. Scroll to Menu Screen.

6. Use the Navigator key to select either List or Icons.

7. Press Done (Soft Key 1).

Setting Security Options

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Security.

4. Press Select (Soft Key 1).

5. You have 10 seconds to enter the Lock Code.

6. Press OK (Soft Key 1).

7. Choose the settings or programming for the following: Lock Code, Power-up

Lock, Password, Emergency List, Defaults, and Database Reset.

8. Press Done (Soft Key 1).

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Chapter 4: Using Your NeoPoint Phone

Enabling/Disabling you Lock Code

1. From the Security screen and Lock Code option selected, press the Left/Right

Navigator key to enable/disable the lock code.

2. When finished, press Done (Soft Key 1).

Changing Your Lock Code

1. From the Security screen and Lock Code option selected, press Edit

(SoftKey2).

A pop-up window will appear requesting you to enter the new lock code.

2. Enter the new lock code. It will prompt you to re-enter the new lock code.

3. When finished, press Done (Soft Key 1).

Creating and Editing an Emergency List

1. From the Security screen, scroll to Emergency List.

2. Press Edit (Soft Key 2).

3. Enter the emergency phone numbers.

4. Press Done (Soft Key 1).

NOTE:It is recommended that you include the number to your
carrier service provider in your emergency list. This allows you to
make calls to your provider even if your phone is locked, you cannot
remember your password, are experiencing difficulties, etc.

Resetting the Phone to Factory Default Settings

NOTE:This feature will reset your phone to default settings. It is not
recommended to use this option unless you are sure you want to
reset your phone settings. Refer to “Default Settings” on page 84 to
view the settings.

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Security.

4. Press Select (Soft Key 1).

5. Enter the Lock Code.

6. Press OK (Soft Key 1).

7. Scroll to Defaults.

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8. Press Reset (Soft Key 2). A pop-up window appears and displays “Set all of the

user settings to the factory defaults?”

9. Press Yes (Soft Key 1) to confirm.

10. Press Done (Soft Key 1).

Default Settings

NOTE: Default Settings may vary depending on your carrier service.
Refer to your release notes or your carrier for specific default
variances.

Ringer Type:

Calls Basic
MiniBrowser Beep
Message Parrot
Voice Mail Slots
Scheduler Elise
Roam Call Jackpot

Volume:

Ringer 6 (Loudest)
Ear Piece 5
Key Pad High

Key Beep:

Key Tone Tones
DTMF Length Short

Alerts:

Roam Beep Off
Service Change Off
MiniBrowser On

Main Screen:

Phone Number Display On
Time Format 12 Hr
Next Event Off
Soft Key 1 Calls
Soft Key 2 Inbox
Navigator Up Schedule
Navigator Down Contacts/Address
Navigator Right To Do
Navigator Left MiniBrowser

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Chapter 4: Using Your NeoPoint Phone

Display Settings:

Backlight 5 seconds
Contrast 5 out of 10
Night Light Off
Menu Screen List

Security:

Lock Code Enabled
Power-Up Lock No
Emergency List
Defaults
Database

General:

Active Flip On
Anykey Answer On
Sync Manual Mode
Power Save Off
Car AutoAnswer Off
Wakeup Alarm On
Internet Shield On

Banner:

NeoPoint 1000

Resetting the Database to Factory Defaults

This feature will erase your Contacts, Schedule, and To Do settings.
It is not recommended to use this option unless you are absolutely
sure you want to reset these settings.

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Security.

4. Press Select (Soft Key 1).

5. Enter the Lock Code.

6. Scroll to Database.

7. Press Reset (Soft Key 2). A pop-up window appears and displays “Set all of the

user settings to the factory default settings?”

8. Press Yes (Soft Key 1) to confirm.

9. Press Done (Soft Key 1).

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Enabling/Disabling Active Flip

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to General.

4. Press Select (Soft Key 1).

5. Set Active Flip to On or Off by using the Navigator key.

6. Press Done (Soft Key 1).

Enabling/Disabling Anykey Answer

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to General.

4. Press Select (Soft Key 1).

5. Set Anykey Answer and set it to On or Off by using the Navigator key.

6. Press Done (Soft Key 1).

Setting Sync to Manual or Automatic

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to General.

4. Press Select (Soft Key 1).

5. Scroll to Sync and change the setting to Auto or Manual using the Navigator

key.

6. Press Done (Soft Key 1).

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Chapter 4: Using Your NeoPoint Phone

Enabling/Disabling Power Save

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to General.

4. Press Select (Soft Key 1).

5. Scroll to Power Save.

6. Set to On or Off.

7. Press Done (Soft Key 1).

Activating/Deactivating Car Auto Answer

This feature is used with the Hands-Free Kit for your automobile. To use this feature,
install your Hands-Free Kit (refer to “Hands-Free Kit For Your Automobile” on page

106). Once the installation is complete, perform the following procedure:

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to General.

4. Press Select (Soft Key 1).

5. Scroll to Car AutoAnswr using the Navigator key.

6. Choose On or Off using the Navigator key.

7. Press Done (Soft Key 1).

This feature will display the following message on the Main screen:
“*AutoAnswer*” when activated.

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Wakeup Alarm

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to General.

4. Press Select (Soft Key 1).

5. Using the Navigator key, scroll to Wakeup Alarm.

6. Choose On or Off using the Navigator key.

7. Press Done (Soft Key 1).

Internet Shield

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to General.

4. Press Select (Soft Key 1).

5. Scroll to Internet Shield using the Navigator key.

6. Choose On or Off using the Navigator key.

7. Press Done (Soft Key 1).

Changing the Banner

1. Scroll to Preferences from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Banner.

4. Press Select (Soft Key 1).

5. Using the CLR key, erase the old and enter the new message you would like to

display on the Main screen.

6. Press Done (Soft Key 1).

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Chapter 4: Using Your NeoPoint Phone

Using More...

Creating a Voice Command

Although the following example shows “how to make a phone call” using the Voice
Command feature, you can set any application or function as a voice command.

1. Scroll to the application or function to be executed by the Voice command.

For this example, the selected application is Contacts.

scroll to Contacts from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to a desired record.

4. Press Detail (Soft Key 1).

5. Scroll to a number that you want the voice command to call.

6. Press and hold down the #SPACE key.

7. Scroll to Make Voice Cmd from the Mark screen.

8. Press OK (Soft Key 1).

9. At the prompt, speak the command word(s).

For best results, speak clearly and close to the speaker.

10. The phone will repeat your voice command to you and request that you “Say the

command again.” Repeat the command at the prompt. The phone will repeat the
command again to you. If the command was successfully recorded, you will
hear the phone say “You’ve successfully created a new command.”

Things to Remember When Creating a Voice Command

NOTE:· For best results, you should move to a quiet area with no
background noise. If your voice is affected for some reason (e.g., an
illness), wait until your voice returns to its normal tone before
creating any voice commands. Hold the phone as you would making
a phone call.

When creating a voice command, implement the following recommendations:

1. Speak in a normal, clear, and continuous manner.

2. Use the same tone and volume to create the voice command.

3. Do not include any noticeable pauses between words.

4. For best results, voice commands should be distinct from each other.

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5. Your commands should last no longer than 3 seconds.

6. If your command consists of only of one word, ensure that the word contains

more than one syllable.

View the List of Voice Commands

1. Scroll to More... from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Voice Commands.

4. Press Select (Soft Key 1).

The list of Voice Commands is displayed.

Using a Voice Command

NOTE:When speaking the voice command, you should hold the
phone as you normally do while speaking on the phone. If there is
too much background noise then you should either move to a quieter
area.

1. Press and hold down one of the VOLUME keys.

2. At the prompt, say the voice command. The command will be repeated back to

you and the function will be carried out.

If you forget what your voice commands, go to the More... menu, select Voice

Cmds. A list of your voice commands are displayed. Scroll to the voice
command you want to hear and press Play.

Deleting a Voice Command

1. Scroll to More... from the Menu screen.

2. Press Select (Soft Key 1).

3. Select Voice Cmds.

4. Press Select (Soft Key 1).

5. Select the Voice Command to be deleted.

6. Press Erase (Soft Key 2).

7. Press OK (Soft Key 1).

8. Press Yes (Soft Key 1) to confirm your deletion decision.

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Chapter 4: Using Your NeoPoint Phone

Creating a HotKey

The HotKey command is similar to Voice Command - it allows you to quickly access
applications, functions, etc. by pressing and holding one of the numeric keys (0, 2-9).

1. Scroll to the application or function to be executed by the HotKey command.

2. Press and hold down the #SPACE key.

3. Scroll to the Make HotKey.

4. Press OK (Soft Key 1).

5. Select an empty number button in the Make HotKey screen.

6. Press Mark (Soft Key 1).

Viewing the List of HotKeys

1. Scroll to the More... screen from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to HotKeys.

4. Press Select (Soft Key 1).

The list of HotKeys is displayed.

Using a HotKey

Press and hold down the appropriate HotKey (e.g., the 3 button) for approximately 2
seconds. The function will then be executed.

Deleting a HotKey

1. Scroll to More... from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to HotKeys.

4. Press Select (Soft Key 1).

5. Scroll to the HotKey to be deleted.

6. Press Delete (Soft Key 1).

7. Press Yes (Soft Key 1) to confirm.

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Using Block My CallerID

NOTE:This function is executed on a per call basis. Prepare to enter
the 10-digit phone number that you intend to call at the prompt.

1. Scroll to More from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Services.

4. Press Select (Soft Key 1).

5. Scroll to Block My CallerID.

6. Press Select (Soft Key 1). A pop-up window is displayed.

7. Enter the 10-digit phone number to be dialed.

8. Press OK (Soft Key 1). The call is then placed with your CallerID blocked.

9. Press End (Soft Key 1) to terminate the call.

Forwarding a Call

1. Scroll to More... from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Services.

4. Press Select (Soft Key 1).

5. Use the Navigator key to select Call Forward On.

6. Press Select (Soft Key 1)

7. Enter the 10-digit number where you want calls to be forwarded.

8. Press OK (Soft Key 1) when finished.

Disabling Call Forwarding

1. Scroll to More... from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Services.

4. Press Select (Soft Key 1).

5. Scroll to Call Forward Off.

6. Press Send (Soft Key 1) and the call will connect to your service carrier.

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Chapter 4: Using Your NeoPoint Phone

7. Once the call has connected, it will last for approximately 4 seconds and then

terminate the call. A pop-up window appears stating that Call Forward has been
turned off. Press OK to clear the message from the screen or wait momentarily
and it will automatically disappear.

Setting Call Timers

1. Scroll to More... from the Menu screen.

2. Press Select (Soft Key 1).

3. Scroll to Call Timers.

4. Press Select (Soft Key 1).

There are two option for setting Call Timers: Start Day and Clear Current Timer.

• To set the Start Day, use the Navigator key to select the day of the month you

want the call timer to begin. Typically, this day of the month should coincide
with your carrier service billing date.

• To clear the Current Timer, press Reset (Soft Key 2).

5. When you have completed your changes to Call Timers, press

Done (SoftKey1).

If you want to exit Call Timers without saving changes, press the BACK key. A

pop-up window appears stating “Save Changes?” Press No (Soft Key 2).

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1

5

Chapter 5: NeoPoint Care

and Troubleshooting

Overview

This chapter discusses the following topics:

• NeoPoint Care

• Cleaning Instructions

• Basic Troubleshooting Techniques

NeoPoint Care

• Keep your phone free from dirt, dust, and liquid.

• Keep your phone dry - humidity and liquids may cause your phone to fail and will
corrode the internal circuits.

• Keep your phone from getting too hot - high temperatures may damage the
batteries, shorten the life of electronic components, and warp or melt certain
plastics.

• Do not attempt to open or access the internal components of your phone. If your
phone is not functioning properly, take it to a qualified NeoPoint service center.

• Do not drop, shake, or handle your phone in a rough manner - it may damage
internal components or the LCD screen.

Cleaning Instructions

There are two parts to the cleaning instructions:

• Prior to Cleaning

• Cleaning Your NeoPoint

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Prior to Cleaning

Always power off the NeoPoint prior to cleaning.
Avoid using harsh chemicals, strong detergents, and petroleum-based solvent

cleaners to clean your phone. (Some household cleaners may contain chemicals that
may damage your phone.)

Do not apply cleaning liquids directly to your phone.

Cleaning Your NeoPoint

Clean the external surfaces of your NeoPoint phone using a mild soap and water with
a clean, soft towel.

Use a paper towel to dry any remaining moisture.

Basic Troubleshooting Techniques

The following table describes possible problems:

Table 5-1 Basic Troubleshooting Techniques

Problem Action

Keys/Keypad Problems

Keypad appears to be
locked

Key is stuck/repeating key

96 NeoPoint™ 1600 User’s Guide

• Ensure that the phone is not locked. If the
phone is locked, Unlock (Soft Key 1) will
be displayed. Unlock the phone. To
unlock the phone, refer to “Unlocking the
Phone” on page 67.

• Remove and reinstall the battery. Check
to see if the keypad is now unlocked.

• Inspect key and see if it is stuck/
misaligned under keypad housing. If so,
push key slightly toward opposite
direction to free key. If the problem
persists, try cleaning the phone. Refer to
“Cleaning Instructions” on page 95.

Chapter 5: NeoPoint Care and Troubleshooting

Table 5-1 Basic Troubleshooting Techniques (Continued)

Problem Action

Flip Lever Problems

Phone fails to respond to
flip (answer or terminate a
call)

Power/Battery Problems

Phone will not power ON

Difficult to connect to:

• Battery

• NeoPoint charger

• Hands-free Kit

• Vehicle/Power
Adapter

• Docking Station

Charging/connection light
will not illuminate

• Ensure Active Flip is On. Refer to
“Enabling/Disabling Active Flip” on page

86.

• Check flip button and ensure it is not
dirty, impeded, stuck, or broken.

• If dirty or stuck, clean with a clean, dry
cotton swab.

• If impeded, remove obstruction and
recheck.

• If flip button is broken, take phone to an
authorized NeoPoint service center.

• Check battery and phone-to-battery
contacts.

• Ensure battery is charged and properly
inserted.

Prior to performing the following steps,
ensure that ALL power/battery is
disconnected/removed.

• Check connections. If contacts are dirty,
clean with a clean, dry cotton swab or an
eraser, replace/connect power/battery,
and recheck.

• Check the plug connection tabs/ears. If
broken, take phone to an authorized
NeoPoint service center.

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Table 5-1 Basic Troubleshooting Techniques (Continued)

Problem Action

Reception Problems

Poor reception

LCD Problems

LCD transparent or too
dim

LCD cracked or broken Take phone to an authorized NeoPoint

Audio Problems

Cannot hear ringer

• Ensure antenna is fully extended and not
broken.

• Check signal strength and battery power
level. If indoors, move closer to a
window.

Go to Preferences/Display/Contrast, check
the LCD contrast setting; increase contrast
setting, if required. Refer to “Changing the
Display Contrast” on page 81.

service center.

• Ensure Mode is set to Normal (not on
Silent or PDA modes). Refer to
“Changing the Phone Mode” on page 68.

• Check ringer settings in Preferences/
Volume/Ringer. If ringer setting is OFF,
change to a higher setting. Refer to
“Changing the Volume of the Ringer, Ear
Piece, or Key Pad” on page 79.

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Chapter 5: NeoPoint Care and Troubleshooting

Table 5-1 Basic Troubleshooting Techniques (Continued)

Problem Action

Cannot hear through ear
piece

• Check Incoming Mode is set to Voice (not
Data In or Fax In). Refer to “Changing
the Incoming Mode” on page 68.

• Check ear piece settings in Preferences/
Volume/Ear Piece. Refer to “Changing
the Volume of the Ringer, Ear Piece, or
Key Pad” on page 79.

• If Volume is set correctly, check if ear
hole is clogged. If clogged, clean ear hole
with a cotton swab.

Others cannot hear you Check if voice hole is clogged. If clogged,

clean voice hole with a cotton swab.

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