The information in this manual is for informational use only, subject to change without notice,
and should not be construed as a commitment by NeoPoint. NeoPoint assumes no responsibility
or liability for any errors or inaccuracies that may appear in this manual.
No part of this manual may be reproduced, stored in a retrieval system, or transmitted, in any
form or by any means, electronic, mechanical, recording, or otherwise, without the prior written
permission of NeoPoint, Inc.
Document Number
When ordering or referring to this publication, use the following number:
Publication/PN: NP16UG991115
For information or comments on this manual, please contact NeoPoint Technical Publications or
visit our web site at: http://www.neopoint.com.
NP16010055SWBLD
All other trademarks are the property of their owners.
Getting Technical Support
You can contact NeoPoint Technical Support via e-mail at:
solutions@neopoint.com
NeoPoint, Inc.
4225 Executive Square, Suite 600
La Jolla, California 92037
iiNeoPoint 1600 User’s Guide
FCC & Industry Canada Regulatory Compliance
The NeoPoint phone is approved for use in CDMA networks. This device complies with Part 15
of the FCC Regulations. Operation of this phone is subject to the condition that it does not cause
harmful interference.
Your wireless hand-held portable telephone is a low power radio transmitter and receiver. When
it is ON, it receives and also sends out radio frequency (RF) signals. In August 1996, the
Federal Communications Commission (FCC) adopted RF exposure guidelines with safety
levels for hand-held wireless phones. Those guidelines are consistent with safety standards
previously set by both U.S. and international standards bodies: American National Standard
Institute (ANSI), National Council of Radiation Protection and Measurements (NCRP), and
International Commission on Non-Ionizing Radiation Protection (ICNRP). Those standards
were based on comprehensive and periodic evaluations of the relevant scientific literature. The
design of your phone complies with the FCC guidelines and applicable standards.
NOTE: You should only use the manufacturer specified hands-free kit with
the NeoPoint phone away from your body (not in your pocket); or use it with
the handset in the manufacturer specified leather case. For body worn
operations, third party hands-free accessories that have not been SAR tested
may not comply with FCC RF exposure limits and should not be used.
Important: Read“Safety” on page xvii prior to using your NeoPoint phone.
NeoPoint 1600 User’s Guideiii
ivNeoPoint 1600 User’s Guide
Table of Contents
About This Manual..............................................................................ii
Congratulations! Your new NeoPoint 1600 is going to change the way you
communicate. NeoPoint: a smart, simple solution to your active life style.
NeoPoint 1600 is a compact, lightweight personal communications system with
added features for the person on the go. More than just a mobile phone, the NeoPoint
1600 phone allows you to:
• Access your e-mail, voicemail, and text messages
• Experience greater coverage as this dual-mode phone supports both analog and
digital modes
• Track your outgoing and incoming calls for future reference or call back
• Schedule and organize names and numbers (referred to as contacts)
• Track appointments and meetings (keep your schedule everywhere you go)
• Go on-line through the MiniBrowser (depending on your carrier service - surf the
web, get e-mails, stock quotes, etc.)
• Transfer contacts, schedule, and to do data between your PC and NeoPoint 1600
phone
• Transfer files from your laptop PC to your NeoPoint 1600 and onto your PC
These are just a few of the many features available with your NeoPoint 1600 mobile
phone - all without a bulky appointment book or a personal digital assistant.
NeoPoint - your new point of communication.
NeoPoint 1600 User’s Guidexiii
Overview of This Manual
This manual is intended for use with the NeoPoint 1600 phone. The following table
lists each chapter with a brief description.
Chapter TitleDescription
Chapter 1: Getting
Started
Chapter 2: NeoPoint
Menu Applications
Chapter 3: Syncing
Your NeoPoint Phone
Chapter 4: Using Your
NeoPoint Phone
Chapter 5: NeoPoint
Care and
Troubleshooting
Chapter 6:
Accessories
Chapter 7: Did You
Know...
Appendix A: Using
Your NeoPoint Phone
as a Modem
Provides a quick start checklist and a brief introduction that
helps you get started using your NeoPoint 1600 phone.
Provides a brief overview of the NeoPoint 1600 menus and
features.
Provides information on how to install the SoftSync
software, connect the NeoPoint phone to your PC, and how
to transfer or sync your data files.
Contains task-oriented features and functionality of the
phone. For example: how to place a call, how to use your
inbox , etc.
Guides you step-by-step on troubleshooting common
problems you may experience while using your phone. It
also includes service information for your NeoPoint phone.
Provides information on optional accessories for your
NeoPoint phone.
Provides information on how to get the most use out of your
NeoPoint.
Provides information on how to setup, send, and receive data
and fax calls your NeoPoint (wireless modem) phone.
Appendix B: Using the
MiniBrowser
xivNeoPoint 1600 User’s Guide
Provides information on how to send/receive e-mail, search
the web for sites/services, and make bookmarks using the
MiniBrowser feature of your NeoPoint phone.
Preface
Dual-Mode
The NeoPoint 1600 is a cellular band, dual-mode wireless phone, compatible with
both digital (CDMA) and analog (AMPS) networks operating at 800MHz.
The term dual-mode represents the ability of your NeoPoint 1600 to transmit and
receive signals from both analog and digital cellular phone systems.
The benefits of having a dual-mode phone include being able to use your phone when
traveling in an area where CDMA digital service is not yet activated. Your NeoPoint
1600 phone will automatically find analog service, allowing your call to be
processed.
About CDMA...
Code division multiple access (CDMA) is the type of digital wireless transmission
that the NeoPoint phone employs. The following sections provide information on
CDMA performance and advantages. These sections are designed to help you
understand how to better use your NeoPoint phone.
Signal Strength and Phone Performance
Like other portable wireless phones, signal strength is affected by the surrounding
environment of the user. Buildings, parking garages, elevators, and basements are
some examples of structures that reduce signal strength. Problems initializing a call,
muting of the audio during a call, or a call drop are signs of low signal strength.
Moving toward a window (if indoors) or open space (if outside) and extending the
antenna fully are ways to optimize signal strength. Traveling in a vehicle through
varying terrain, tunnels, or near tall buildings may also cause rapid changes in signal
strength.
NeoPoint 1600 User’s Guidexv
CDMA Advantages
SecurityEach conversation is digitized and encoded with a separate
assigned key to help prevent eavesdropping.
Voice ClarityUses digital voice coding techniques to enhance quality and
reduce background noise.
Lower AverageUsing sophisticated power control, the phone transmits the
Transmit Powerminimum power required to communicate with the base
station and actually idles in between spoken words. This
results in much lower average power radiating from the
antenna than other technologies.
Increased System Provides 3-10 times the capacity compared to other
Capacitytechnologies. This results in fewer dropped calls and system
busy signals for the user.
Digital ServicesAllows user new services including caller ID, data and fax,
text messaging, and simultaneous voice and data.
xviNeoPoint 1600 User’s Guide
Safety
Preface
Important!
Read these safety guidelines prior to using your phone. Failure to follow
these rules and guidelines may be dangerous and illegal.
Road Safety Information
Do not use a hand-held telephone while driving a vehicle. Talking on the
phone while driving is dangerous and illegal in some places. If using a
hand-held phone, park the vehicle before conversing. Remember - road
safety always comes first!
If you must drive and use your digital wireless phone, purchase and install
the Hands-Free Kit accessory. For more information on the Hands-Free
Kit, refer to “Hands-Free Kit” on page 86.
Aircraft Safety Information
Power down your phone prior to boarding an aircraft. Sending and
receiving calls on your phone on an aircraft is prohibited by U.S. law.
Using a wireless telephone in an aircraft may interfere with aircraft radio
communication or navigation equipment, and disrupt the wireless
telephone network. When boarding an aircraft, use the “Power Off” setting
in Quick Mode and press Select (Soft Key 1) to power down your
NeoPoint phone.
Hospital & Medical Safety Information
Power down your phone prior to entering hospitals, health care facilities, or
when near medical equipment. Operating any radio transmitting
equipment, including digital wireless phones, may interfere with RFsensitive medical devices. Follow all posted regulations while in hospitals
and health care facilities regarding the use of your phone.
NeoPoint 1600 User’s Guidexvii
Blasting and Refueling Safety Information
Do not use your phone near a blasting site. Power down your phone when
in any area with a potentially explosive atmosphere. Radio transmissions in
such areas could cause an explosion or fire, resulting in bodily injury or
even death. Obey all posted signs and instructions regarding the use of
wireless phone usage.
Observe restrictions on the use of radio equipment in fuel depots (fuel
storage and distribution areas), chemical plants or where blasting
operations are in progress.
Interference Safety Information
All mobile phones are subject to radio frequency interference that may
affect the performance of your phone. Your digital wireless phone is a low
power radio transmitter and receiver. The design of your phone complies
with the FCC guidelines and applicable standards.
Never rely solely on your phone for essential communications (e.g.,
medical emergencies). You must be in a service area with adequate signal
strength to use the phone. Emergency calls may not be possible on all
wireless phone networks or when certain network services and/or phone
features are in use. Check with your local service provider(s).
Service Safety Information
Only qualified service personnel are authorized to repair your digital
wireless phone and equipment. Use only approved accessories and
batteries. Refer to "Chapter 5: NeoPoint Care and Troubleshooting" on
page 77 for more information.
xviiiNeoPoint 1600 User’s Guide
1
Chapter 1: Getting Started
Overview
This chapter is divided into three sections:
• Battery Installation and Charging
• NeoPoint Phone Description
• Basic NeoPoint Phone Operation
1
NeoPoint 1600 User’s Guide1
1
Battery Installation and Charging
Before you can use your NeoPoint phone, you must install and charge your battery.
Inserting Your Battery
Battery
Alignment
Slots
Slightly Angled
To insert the battery into the phone, you need to align the battery alignment slots.
Insert the top of the battery into the top of the battery slot at a slight angle.
2NeoPoint 1600 User’s Guide
Chapter 1: Getting Started
Once the top is inserted, lay the battery flat into the battery slot and push forward
until the battery clicks and locks into place.
NeoPoint 1600 User’s Guide3
1
Charging Your Battery
Cable
Connector
Slot
NeoPoint
Phone
Connector
1.Insert one end of the travel charger into your NeoPoint phone.
2.Flip the plug prongs out and plug into the socket.
Your phone will begin charging. Approximate charging time for the batteries are:
The End/Power key performs two functions: powering the phone on or off and
ending a call.
Power OnWith the phone off, press the End key. The phone will power on,
momentarily display the NeoPoint splash screen, and then display the
NeoPoint Main screen.
Power OffWith the phone on, press and hold the End key until the display shows
the confirmation: “Powering down” and then release the key.
End CallPressing the end key while on a call will terminate the call.
Volume/Scrolling Keys
The Volume/Scrolling keys serve two different functions:
• Adjusting volume for the keypad, ear piece and ringer
• Scrolling pages in the applications
Volume UpPress the VOLUME UP key
Volume DownPress the VOLUME DOWN key
Scrolling PagesWhen in an application (Contacts, Schedule, To Do, etc.) that
contains more entries than the screen can display, press the
VOLUME UP or VOLUME DOWN keys to scroll through the
entries.
Navigator Key
The Navigator key is located below the display screen. It is a four-way button used to
move the cursor up, down, left, and right. If you press on the left side of the key, the
cursor will scroll to the left (providing it has that option). Use this key to navigate
through the menus, applications, and lists within the applications. From the Main
screen, the Navigator key is preset to go directly to specific applications. For more
information on accessing applications using the Navigator key from the Main screen,
refer to “Main Screen” on page 16.
6NeoPoint 1600 User’s Guide
Chapter 1: Getting Started
Soft Keys 1 & 2
Your phone has two soft keys with up arrows that are located on both sides of the
Navigator key. Their functions are indicated by the words appearing above them on
the screen display. The functions for these keys change, depending on the specific
application.
Main/Menu and Back Keys
The Main/Menu and Back keys are located on the outside of either side of the soft
key.
The Main/Menu key (marked with an M) has three functions:
1.Toggles between the Main and Menu screens
2.Provides quick access to the Main screen from any application
3. Quick Mode is accessed by pressing and holding the Main/Menu key while the
phone is on. Once accessed, the following options are displayed:
• Enable Keyguard
• Power Off
• Lock the Phone
• Mode (Normal, PDA)
• Incoming (Voice, Data In, Fax In)
For more information on the functions and how to use Quick Mode, refer to “Using
Quick Mode” on page 50.
The Back key (marked with a B) returns to the previous screen until you reach the
Main screen.
SEND and CLR Keys
SENDInitiates a call.
To place a call, dial the number you want to call and press SEND.
The phone will initiate the call.
To receive an incoming call, press SEND (or IGNORE to send to
voicemail).
To call the last number you dialed (to redial), press the SEND key
twice. The phone will access the Call History application and
initiate a call with the first number on the list.
To place a call from within an application, select the number and
press the SEND key.
NeoPoint 1600 User’s Guide7
1
CLRClears the last-entered character, or the character located to the left
of the cursor. Press and hold will clear all characters in a field.
ENDTerminates the call and exits MiniBrowser.
SHIFT, NEXT, and SPACE Keys
These keys are used in conjunction with specific features. The functions of these keys
change based on the specific feature. The following table displays the different key
modes and the action that occurs when you press one of the three buttons.
Key
Mode/
Action
ALPHAalphaT9t9NUMSYM
PRESSING
SHIFT
PRESSING
NEXT
PRESSING
SPACE
toggles
alpha
(lower
case)
00next wordnext word0N/A
spacespacespacespacespace#
toggles
ALPHA
(upper
case)
toggles
t9
(lower
case)
toggles
T9
(upper
case)
**
The SPACE key is also used to create HotKeys. For more information on HotKeys,
refer to “Creating a HotKey” on page 74
8NeoPoint 1600 User’s Guide
Chapter 1: Getting Started
Display Screen
The Display Screen features many onscreen indicators and one-touch navigation to
applications. The following provides a brief definition of each onscreen icon:
Signal Strength
MiniBrowser
Contacts
New Text Message
Call History
Your Phone Number
New Voicemail
Digital Mode
Battery Strength
Schedule
To Do
Inbox
The NeoPoint phone opens with the Main screen:
NeoPoint 1600 User’s Guide9
1
Main and Menu Screens
There are two screens that allow you access to the applications when using the
NeoPoint phone: Main Screen and Menu Screen.
MainMenu
Main ScreenDisplayed after powering on the NeoPoint phone. This screen
displays several onscreen icons (refer to the next section for a
description of onscreen icons) and allows access to six applications
with one touch of a button. For more information on the Main
screen, refer to “Main Screen” on page 16.
Menu ScreenDisplays the list of the nine NeoPoint applications. These
applications allow you to maximize your use of the NeoPoint
phone. for more information on Menu screen and applications, refer
to “Menu Applications” on page 19.
You can switch between the two screens by pressing the MAIN/MENUKEY.
10NeoPoint 1600 User’s Guide
Chapter 1: Getting Started
NO
Onscreen Icons
The main screen displays several onscreen icons: the following describes
each of the onscreen icons you may see on the NeoPoint phone:
Signal Strength
Displays the strength of the signal being received by the phone.
Vibrate On
When the phone is operating in Vibrate mode, this icon is present. It
appears at the top of the screen on your phone. You can toggle between
Vibrate On and Vibrate Off by pressing and holding the Back key from
the Main screen
Digital Mode
When the phone is operating in Digital mode, this icon is present. It
appears at the top of the screen on your phone. The Digital icon is located
to the left of the signal strength icon on your phone. When the Digital
icon is not present, your phone is operating in analog mode.
SVC
NeoPoint 1600 User’s Guide11
No Service
The phone is not receiving a signal from the network, which may be the
result of one of the following:
Searching for system
No service
New Voicemail
A voicemail message has been received.
New Text Message
A text message has been received.
Battery Strength
Indicates the battery charge level.
Phone
The Phone icon is displayed in the upper right corner of the phone when
you enter a field that has a number that can be dialed. Press SEND to
initiate a call.
1
Locked Phone
Indicates that the phone is locked, and cannot be used without the proper
lock code.
Incoming Fax or Data Mode
Indicates that the phone is in the incoming fax or data mode.
New E-Mail
The E-mail icon is displayed in the upper right corner of the phone when
you enter a field that has an e-mail address.
Recurring Event
Indicates that the scheduled event is a recurring event (daily, 4th Tuesday,
4th Friday, each 23rd, never, weekly, yearly).
All Day Event
Indicates that the scheduled event is an all day event.
Event Alarm
Indicates that the scheduled event has an alarm set.
Inbox
Accesses the Inbox screen and allows you to view and/or retrieve your
voicemail, text messages, and e-mail.
Call History
Accesses the Call History screen and allows you to view all call
information, save call information, etc.
Contacts
Accesses the Contacts screen and allows you to create and maintain a list
of approximately 1,000 contacts, including names, numbers, addresses,
etc.
Schedule
Accesses the Schedule screen and allows you to create and maintain all
of your appointments, set alarms, etc., for months in advance.
12NeoPoint 1600 User’s Guide
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