The information in this manual is for informati onal use only, subject to change withou t notice,
and should not be construed as a commitment by NeoPoint. NeoPoint assumes no responsibility
or liability for any error s or ina cc ura cies that may appear in this m an ual.
No part of this manual may be re produced, stored in a retrie va l system, or transmitted, in any
form or by any means, electronic, mechanical, recording, or otherwise, without the prior written
permission of NeoPoint, Inc.
Document Number
When ordering or referring to this publication, use the following number:
Publication/PN: 70-16010-00
For information or comments on this manual, please contact NeoPoint Technical Publications or
visit our web site at: http://www.neopoint.com.
NP16010058SWBLD
All other trademarks are the property of their owne rs.
™
, SoftSync Plus™, and the Simply More Intelligent™ are trademarks of Neo Point,
™
Text Input and Tegic™ are trademarks of Tegic Communications, Inc.
™
is a trademark of Phone.com, Inc.
Getting Technical Support
You can contact NeoPoint Technical Support via e-mail at:
info@neopoint.com
NeoPoint, Inc.
4225 Executive Square, Suite 600
La Jolla, California 92037
iiNeoPoint 1600 User’s Guide
FCC & Industry Canada Regulatory Compliance
The NeoPoint phone is approved for use with CDMA and AMPS networks. This device
complies with Part 15 of the FCC Rul es. Operation is subj ect to the following tw o conditions:
(1) this device may not cause harmful interference, and (2) this devi ce must accept any
interference received, including inte rfe rence that may cause undesired operation.
Y our wireless hand-held portable telephone is a low power radio transmitter and receiver. When
it is ON, it receives and also sends out radi o fre quency (RF) signals. In August 1996, th e
Federal Communication s Com mission (FCC) adopted RF exposur e gui delines with safety
levels for hand-held wire le ss phones. Those guidelines are consistent with safety standa rds
previously set by both U.S. and in te rnational standards bodie s: American National Standa rd
Institute (ANSI), National Council of Radiation Protection and Measurements (NCRP), and
International Commi ssion on Non-Ionizing Radiation Protection (ICNRP). Those standa rds
were based on comprehensive and periodic eval uations of the relevant scientific literature. The
design of your phone com pli es with the FCC guidelines and applicable standards.
WARNING: You should only use the manufacturer specified
hands-free kit with the NeoPoint phone away from your body (n ot
in your pocket); or use it with the handset in the manufacturer
specified leather case. For bo dy worn operations, third party
hands-free accessories that have not been SAR tested may not
comply with FCC RF exposure limits and should not be used.
Important: Read“Safety” on page xvii prior to using your NeoPoint phone.
NeoPoint 1600 User’s Guideiii
ivNeoPoint 1600 User’s Guide
Table of Contents
About This Manual..............................................................................ii
Congratulations! Your new NeoPoint 16 00 is going to change the way you
communicate. NeoPoint: a smart, simple solu tio n to yo ur activ e life style.
NeoPoint 1600 is a compact, lightweight personal communications system with
added featur e s f or the person on th e go. More than just a m obile phone, the Ne oPoint
1600 phone allows you t o:
• Access your e-mail, v oi cemail, and text messages
• Experience greater coverage as t hi s dual-mode phone supports both analog and
digital modes
• Track your outgoing and incoming calls for future reference or call back
• Schedule and organize names and numbers (referred to as contacts)
• Track appointments and meetings (keep your schedule everywhere you go)
• Go on-line through the MiniBrowser (depending on your carrier service - surf the
web, get e-mails, stock quotes, etc.)
• Transfer contacts, schedule, and to do data between your PC and NeoP oint 1600
phone
• Use your NeoPoint 1600 as a wireless modem to send or receive faxes with your
laptop computer.
These are just a few of the many feature s avai lable with your NeoPoint 1600 mobile
phone - all without a bulky appointment book or a personal digital assistant.
NeoPoint - you r new point of communication.
NeoPoint 1600 User’s Guidexiii
Overview of This Manual
This manual is intended for use with the NeoPoint 1600 phone. The following table
lists each chapter with a brief description.
Chapter TitleDescription
Chapter 1: Getting
Started
Chapter 2: NeoPoint
Menu Applications
Chapter 3: Syncing
Your NeoPoint Phone
Chapter 4: Using Y our
NeoPoint Pho n e
Chapter 5: NeoPoint
Care and
Troubleshooting
Chapter 6:
Accessories
Appendix A: Using
Your NeoPoint Phone
as a Modem
Appendix B: Using the
MiniBrowser
Provides a quick start checklist and a brief introduction that
helps you get started using you r NeoPo int 1600 phone.
Provides a brief overview of the NeoPoint 1600 menus and
features.
Provides information on how to install the SoftSync
software, connect the Ne oPoi nt phone to your PC, and how
to transfer or sync your data files.
Contains task-orient ed features and functiona li ty of the
phone. For exam ple: how to place a cal l, ho w to use your
inbox , etc.
Guides you step-by-ste p on troubleshooting commo n
problems you may experience while using your phone. It
also includes service inform at ion for your NeoPoint phone.
Provides information on optional accessories for your
NeoPoint phone.
Provides information on how to setup, send, and receive data
and fax calls your NeoPoin t (wireless modem) phone.
Provides information on how t o send/receive e-mail, search
the web for sites/services, and make bookmarks using the
MiniBrowser feature of your Ne oPoint phone.
xivNeoPoint 1600 User’s Guide
Preface
Dual-Mode
The NeoPoint 1600 is a cellular band, dual-mode wireless phone, compatible with
both digital (CDMA) and analog (AMPS) networks operating at 800MHz.
The term dual-mode represents the ability of your NeoPoint 1600 to transmit and
receive signals from both analog and digital cellu lar phone systems.
The benefits of having a dual-mode phone include being able to use your phone when
traveling in an area where CDMA digital service is not yet activated. Your NeoPoint
1600 phone will automatically find analog service, allowing your call to be
processed.
About CDMA...
Code division multiple access (CDMA) is the type of digital wireless transmission
that the NeoPoint phone employs. The following sections provide information on
CDMA performance and advantages. These sections are designed to help you
understand how to better use your NeoPoint phone.
Signal Strength and Phone Performance
Like other portable wireless phones, signal strength is affected by the surrounding
environment of the user. Buildings, parking garages, elevators, and basements are
some examples of structures that reduce signal strength. Problems initializing a call,
muting of the audio during a call, or a call drop are signs of low signal strength.
Moving toward a window (if indoors) or open space (if outside) and extending the
antenna fully are ways to optimize signal strength. Traveling in a vehicle through
varying terrain, tunnels, or near tall b uildin gs may also cause ra pid chang es in signal
strength.
NeoPoint 1600 User’s Guidexv
CDMA Advantages
SecurityEach conversation is digitized and encoded with a separate
assigned key to help prevent eavesdrop p i ng .
Voice ClarityUses digital voice coding techniques to enhance quality and
reduce background noise.
Lower AverageUsing sophisticated power control, the phone transmits the
T r an smit Powe rminimum power required to communicate with the base
station and actually idles in between spoken words. This
results in much lower average power radiating from the
antenna than other technologies.
Increased System Provides 3-10 times the capacit y compared to other
Capacitytechnologies. This results in fewer dropped calls and system
busy signals for the user.
Digital ServicesAllows user new services including caller ID, data and fax,
text messaging, and simultaneous voic e and da ta.
xviNeoPoint 1600 User’s Guide
Safety
Preface
Important!
Read these safety guidelines prior to using your phone. Failure to follow
these rules and guidelines may be dangerous and illegal.
Road Safety Information
Do not use a hand-held telephone while driving a vehicle. Talking on the
phone while driving is dangerous and illegal in some places. If using a
hand-held phone, park the vehicle before conversing. Remember - road
safety always comes first!
If you must drive and use yo ur digital wireless phone, purchase and install
the Hands-Free Kit accessory. For more information on the Hands-Free
Kit, refer to “Hands-Free Kit” on page 88.
Aircraft Safety Information
Power down your phone prior to boardin g an aircraft. Sending and
receiving calls on your phone on an aircraft is prohibited by U.S. law.
Using a wireless telephone in an aircraft may interfere with aircraft radio
communication or navigation equipment, and disrupt the wireless
telephone network. When boardin g an aircraft, use the “Po wer Off” se tting
in Quick Mode and press Select (Soft Key 1) to power down your
NeoPoint phon e .
Hospital & Medical Safety Information
Power down your phone prior to en tering hospitals, h ealth care fac ilities, or
when near medical equipment. Operating any radio transmitting
equipment, including digital wireless phones, may interfere with RFsensitive medical devices. Follow all posted regulation s while in hospitals
and health care facilities regarding the use of your phone.
NeoPoint 1600 User’s Guidexvii
Blasting and Refueling Safety Information
Do not use your phon e near a blasting site. Power down your phone when
in any area with a potentially explosiv e atmosphere. Radio transmissions in
such areas could cause an explosion or fire, resulting in bodily in jury or
even death. Obey all posted sig ns and instructions regarding the us e of
wireless phone usage.
Observe restrictions on the use of radio equipment in fuel depots (fuel
storage and distribution areas), chemical pl ants or where blasting
operations are in progress.
Interference Safety Information
All mobile phones are subject to radi o frequency interference that may
affect the performance of your phone. Your digital wirel ess phone is a low
power radio transmitter and receiver. The design of your phone complies
with the FCC guidelines and applicable standards.
Never rely solely on your phone for essential communications (e. g.,
medical emergencies). You must be in a service area with adequate signal
strength to use the phone. Emergency calls m ay not be possible on all
wireless phone networks or when certain network services and/or phone
features are in use. Check with your local servi ce provider(s).
Service Safety Information
Only qualified service personnel are authorized to repair your digital
wireless phone and equipment. Use o nl y approved accessories and
batteries. Refer to "C hapter 5: NeoPoint C a re and Troubleshooting" on
page 77 for more information.
xviiiNeoPoint 1600 User’s Guide
Preface
Did You Know...
This chapter is designed t o help max imize usin g your Neo Point phon e. The fo llowing
list of NeoPoint feat ures may help to improve your knowledge and understanding of
your NeoPoint phone and how to make it your new point of communication.
Did you know... you can send a call to voicemail instead of answering the call?
There are two methods for sending calls to voicemail: Screening cal ls and
redirecting all calls.
Screening calls allows you to view the incoming number and choose wh ether
you want to answer the call or igno re the call. If yo u sele ct Ignore (Sof t Key 2 ),
the call is routed to your voicemail. Refer to “Answering a Call” on page 48 for
more information.
Redirecting all calls allo ws you to re dir e c t or fo rw a rd all of your calls to your
voicemail.
Did you know... you can answer yo ur phone without opening the flip?
By setting the phon e to “Any Key Answer,” you can press any key, e.g.,
Navigator, Soft key 1, Menu, or Back keys to answer the phone. Refer to
“Enabling/Disabling Anykey Answer” on page 70 for more information.
Did you know... you can prevent your phone from ringing while in a meeting, etc.,
without powerin g off your phone?
You can set your phone to “Silent” mode and no audible sounds will be heard.
However, your indicator light at the top of your phone will flash and the display
screen will display that you have an incoming call. Refer to “Changing the Phone
Mode” on page 52 for more information.
Did you know... your NeoPoint 1600 phone notifies you when you have a new
voicemail, e-mail or text message?
When you have a new message, your NeoPoint 1600 phone will ring, display an
on-screen message stating that you have a new vo icemail/e-ma il/text message , and
display a small icon at the top o f the main screen. There are three icons for
incoming messages:
Voicemail
E-mail
Tex t Message
Simply select Inbox and select the message you want to retrieve. Refer to “Using
Inbox” on page 54 for more information.
NeoPoint 1600 User’s Guidexix
Did you know... your NeoPoint 1600 phone can tell you who is calling?
Once you have created a cont act in your NeoPoint 1600 phone, every time that
person calls you, their name and number will be displayed. Refer to “Using
Contacts” on page 58 for more information.
Did you know... you can pr og r am your NeoPoint 1600 pho n e to m ak e a call by
pushing a button?
Your NeoPoint 1600 phone allows you to create a HotKey that can place a call to
whomever you choose. After creatin g your HotKey, the command is stored in
memory and can be used whenever yo u want to place a call. Refer to “Creating a
HotKey” on page 73 and “Using a Ho tKey” on page 74 for more information.
Did you know... you can lock your NeoPoint 1600 phone so that no one can use
your phone (except to cal l numbers on your Emergency List)?
By using the Locking the Phon e feat ure in Quic k Mo de, you can lock the ph one so
that no unauthorized use of your phone is allowed. This pr events anyone from
making calls, accessi ng information on your phone, including contacts,
appointments, etc., except to place outgoing calls to numbers on your Emergency List. Refer to “Locking the Phone” on page 52 for more information.
Creating an Emergency List allows anyone to place a call to a number on your list
when your phone is locked. Your Emergency List can have up to four numb ers.
These numbers can include: police, fire department, your home, etc . Refer to
“Creating and Editing an Emergency List” on page 67 for more information.
Did you know... you can set your NeoPoint 1600 phone not to transmit nor receive
carrier wireless signals?
Your NeoPoint 1600 p hone has a mode that allows it to function solely a s a
personal digital assistant (PDA). PDA mode blocks the phone from making or
receiving any type of signal and forwards all calls to voicemail. This allows you to
work on your contacts, schedul e and notes in areas where cellular calls are not
permitted. For mo re information on setting your NeoPoint 1600 phone to PDA
Mode, refer to “Changing the Phone Mode” on page 52. Obey all applicable cellular laws.
xxNeoPoint 1600 User’s Guide
Preface
Did you know... your NeoPoint 1600 phone can spell words for you?
Your NeoPoint 1600 phon e incorporates Tegic’s T9 text input mode which allows
you to minimize typing on the key pad. As you t ype in a word, the phone star ts to
give any combination of key words. You can press the next key (or the zero
button) to show you the next possible word. Tegic is used to facilitate the storing
of contact numbers, notes etc. For more information on T9, refer to “T9 Mode” on
page 14.
Did you know... you can set your NeoPoint 1600 phone to guard against
accidentally pressing keys while i n your purse or pocket?
Your NeoPoint 1600 phon e incorporates a feature call Keyguard. Keyguard is
different than locking your phone... it prevents your phone from accidentally
pressing unprotected keys, but is deactivated as soon as you open your flip. For
more information on setting Keyguard, refer to “Enabling Keyguard” on page 51.
Did you know... you can store up to 1000 friends, family, and business names, each
with 17 lines of information in your NeoPoint?
Your NeoPoint 1600 phone ha s a feature called Contacts. Each contact record
allows you to include the first and last names, title, company, five different phone
numbers, e-mail address and web site, address, and finally - additional notes. For
more information on creating a contact, refer to “Creating a New Contact Entry”
on page 58.
Did you know... you can update information in your NeoPo int or MS-Outlook (or
another compatible PIM) without retyping the same information again just by
connecting your NeoPoint to your PC?
Once you have installed the SoftSync program, connected your SoftSync cable to
your PC, you can set your NeoPoint phone to automatically update every time you
connect your NeoPoint to the cable. If you are entering information into your PC
and want to update your phone, click on the icon to transfer the data. For
more information on syncing your NeoPoint phone, refer to “Chapter 3: Syncing
Your NeoPoint Phon e” on page 41. For setting your NeoPoint to au tomatically
sync your data, refer to “Setting Sync to Manual or Automatic” on page 71.
Did you know... you can extend your NeoPoint battery life by approximately 20% by
setting and using the Screen Save feature ?
- The NeoPoint phone has a feature called Screen Save. Once activated, the LCD
will “go to sleep” 5 minutes after the last key was pressed, saving battery usage.
For more information on Screen Save, refer to “Enabling/Disabling Screen
Save” on page 71.
NeoPoint 1600 User’s Guidexxi
Did you know... you can set an alarm ringer to al ert you before a scheduled
appointment or wake you up while traveling?
- Using the Sc hedule application of your NeoPoint phone, you can set the phone
to sound an alarm and notify you 5, 10, 20, etc . minutes prior to your meeting.
In addition, if you are traveling, you can use this application to schedule an
alarm to sound at a specified time in the morning (by scheduling an event) and
wake you up. For more information on creating a scheduled event, refer to
“Creating a Schedule Entry” on page 60.
Did you know...you can easily place a 3-way co nference call?
- Y ou r Neo Poi nt phon e is ca pab le of confe renc ing tw o ot her pe ople on a cal l. For
more info r m ation on maki ng a 3- w a y conferenc e ca l l , r e f er to “Making a ThreeW ay Call” on page 49.
Did you know...you can easily redial with your NeoPoint?
- Redialing someone is as simple as pressing the S
END button twice. If you called
someone and their line is busy and you want to dial the number again, press the
SEND button. This will display the Call History screen. If the number is
highlighted, press S
highlighted, use the Navigator key to scroll to the number and press S
END again and the call will initiate. If the number is not
END. For
more information on redialin g a number or conta ct, refer to “Rediali ng” on page
49.
Did you know... you can easily track your inbound and outbound calls with Call
History?
- One of the applications your NeoPoint phone has is Call History. Call History
tracks all incoming and outgoing phone calls. To view your Call History, from
the Main menu, press Calls (Soft key1) and your Call History will be displayed.
For more information on Call History, refer to “Using Call History” on page 57.
Did you know... you no longer need to use your PDA or appointment/ address book?
Your NeoPoint replaces both!
- Your NeoPoint phone is the unique marriage of a cellular phone, PDA, and
appointment book all in one. Y ou no longer need to carry three different devices
to meet your needs - just one - the NeoPoint!
xxiiNeoPoint 1600 User’s Guide
Preface
Did you know... you can access the Internet with your NeoPoint?
- The MiniBrowser application of the NeoPoint phone allows you to acc ess the
Internet. You can surf specialized web pages that are designed specifically for
use on a cellular phone. The world is at your fingertips - using your NeoPoint.
For more information on using MiniBrowser, “Using MiniBrowser” on page 62.
NOTE: MiniBrowser is dependent on your carrier service. Refer to your car-
rier service provider for access and availability of MiniBrowser.
Did you know... your NeoPoint phone can tell whic h da y of the wee k Jul y 4, 20 00
falls on?
- By using the Schedule application in your NeoPoint phone, you can access dates
years in advance. You are not limited to a calendar for anything. From the Main
menu, press the Up Navigator key to access Schedule. Onc e in Schedule, press
Month. Now use your Down Navigator key and scrol l to whatever date you
want. For more information on Schedule, refer to “Using Schedule” on page 60.
Did you know... there is a Hand s -Free Kit that allows you to driv e saf el y an d use
your NeoPoint?
- If you must drive and use your NeoPoint, be safe and use a Hands-Free Kit
accessory. This allows you to drive and talk without having to hold on to your
phone. For more information on the Hands-Free Ki t accessory, refer to “HandsFree Kit” on page 88.
Did you know .. . whenever you see the Phone icon in the upper right corner of the
screen, you can make a call?
- The NeoPoint phone helps make it as easy as po ssible for you to make a call.
Whenever the Phone icon is displayed, y ou can press the S
END key and make a
call. If you are at a screen with several numbers in a list (for example, Contacts
with home, work, fax, etc.) displayed, the NeoPoint will dial the first number on
the list. To dial other numbers on the list, use the Navigator key to scroll to the
number and then press S
END. For more information on the Phone icon, refer to
“Onscreen Icons” on page 11.
NeoPoint 1600 User’s Guidexxiii
Did you know...you can save a telephone number from Call History into Contacts?
- From the Call History application of your NeoPoint pho ne, you can save a
number to Contacts. For example, let’s say that you receive an incoming call
from an old friend you had not heard from in year s. You did not have their
number and you want to save it for future reference. After the call ends, access
Call History. Highlight the number and press Options (Soft Key 2). Scroll to
Save Number and press OK. This will transfer you to the Contacts application.
Specify the type of number (home, work, fax, etc.) and enter the rest of the
information. The number has been saved and a new contact established. For
more information on saving a number from Call History, refer to “Saving a
Number From Call History to Contacts” on page 57.
Did you know...you can turn the vibrate mode on or off quickly?
- From the Main screen, press and hold the Back key. When activated, a small
icon will appear at the top of the Main scre en, indicatin g that vibra te mode is on .
xxivNeoPoint 1600 User’s Guide
1
Chapter 1: Getting Started
Overview
This chapter is divided into three sections:
• Ba ttery Installation and Charging
• Ne oPoint Phone Description
• Basic NeoPoint Phone Operat ion
1
NeoPoint 1600 User’s Guide1
1
Battery Installation and Charging
Before you can use your NeoPoint phone, yo u must install and charge your battery.
Inserting Your Battery
Battery
Alignment
Slots
Slightly Angled
To insert the battery into the phone, you need to align the battery alignment slots.
Insert the top of the battery into the top of the battery slot at a slight angle.
2NeoPoint 1600 User’s Guide
Chapter 1: Getting Started
Once the top is inserted, lay the battery flat into the battery slot and push forward
until the battery clicks and locks into place.
NeoPoint 1600 User’s Guide3
1
Charging Your Battery
Cable
Connector
Slot
NeoPoint
Phone
Connector
1.Insert one end of the travel charger into your NeoPoint phone.
2.Flip the plug prongs out and plug into the socket.
Your phone will begi n charging. Approximate charging time for the batt eries are:
The END/POWER key performs two functions: powering the phone on or off and
ending a call.
Power OnWith the phon e off, press and hold the END/PWR key. The phone
will power on, momentarily display the NeoPoint splash screen, and
then display the NeoPoint Main screen.
Power OffWith the phone on, press and hol d the END/PWR key until the
display shows the confirmat ion: “Powering down” an d then release
the key.
End CallPressing the END/PWR key while on a call will terminate the call.
Volume/Scrolling Keys
The Volume/Scrolling keys serve two different functions:
• Adjusting volume for the keypad, ear piece and ring e r
• Scrolling through pages i n the applications
Volume UpPress the V
Volume DownPress the V
Scrolling PagesWhen in an application (Contacts, Schedule, To Do, etc.) that
contains more entries than the screen can display, press the
VOLUME UP or VOLUME DOWN keys to scroll through the
entries a full page at a time.
Navigator Key
The Navigator key is located below the display screen. It is a four-way button used to
move the cursor up, down, left, and right. If you press on the left side of the key, the
cursor will scroll to the left (providing it has that option). Use this key to navigate
through the menus, applications, and lists within the applications. From the Main
screen, the Navigator key is preset to go directly to specific applications. For more
information on accessing applications usin g the Nav igator key fro m the Ma in screen,
refer to “Main Screen” on page 16.
OLUME UP key
OLUME DOWN key
6NeoPoint 1600 User’s Guide
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