NEO 468 Owner's Handbook Manual

Medicare Technology Limited

Ainleys Industrial Estate, Elland, West Yorkshire,HX5 9JP

Tel: [phone] / Fax [phone]

Email: [e-mail]

Web: www.medicaretechnology.com

Part No. Z40948

SCOOTER

RANGE

Feel free to enjoy life!

The team at Medicare Technology develops its products to give our customers the

freedom to live independently. This encompasses their daily home life and provides

them with the opportunity to enjoy an outing with family and friends. Our goal is to

develop a range that will provide individuals with a chance to enjoy every day life..

OWNER’S MANUAL

Vitesse

8

medicare

technology

LIMITED

Mercury Neo electric scooters Part Code: Z40948 (Rev A)
Owner’s Handbook Page 1 of 24

NEO ELECTRIC SCOOTER RANGE

OWNERS HANDBOOK

TABLE OF CONTENTS

1. PREFACE AND INTRODUCTION

2. SAFETY NOTICE

3. PARTS DESCRIPTION

4. OPERATION

5. BATTERY CHARGING AND CARE

6. INSPECTION AND MAINTENANCE

7. DISASSEMBLY AND ASSEMBLY

8. TROUBLESHOOTING & SPECIFICATION

9. WARRANTY

Mercury Neo electric scooters Part Code: Z40948 (Rev A)
Owner’s Handbook Page 2 of 24

1. PREFACE AND INTRODUCTION

Please carefully read this owner’s manual before using the vehicle. Improper use of the vehicle could
result in harm, injury or traffic accidents. Therefore to get the most from the vehicle read this owner’s
manual.

• This owner’s manual includes operating instructions for every aspect of the vehicle, assembly

instructions, as well as instructions on how to deal with possible incidents.

• The symbols used in this manual are explained below. Pay particular attention the notes marked

with the symbols below:



Warning:

Improper use could result in serious injury or death



Attention:

Improper use could lead to injury and/or damage to your scooter



Suggestion:

Follow these instructions to keep your vehicle in good working order

• This manual includes a copy of the repair and maintenance record chart and warranty information.

Keep it in a safe place or with the scooter.

• If somebody else uses the scooter, make sure that you provide them with this owner’s manual for

his or her consideration.

• As designs change some illustrations and pictures in the manual may not correspond to the vehicle

that you purchased. We reserve the right to make design modifications.

• There are three scooters in the Neo range. The Neo Standard has a top speed of 4mph and is a

class 2 vehicle as described by the Road Traffic Act 1988. The Neo 6 is a class 3 vehicle and gains
a 6mph top speed, indicators and rear view mirror. The Neo 8 has an 8mph top speed, additional
cable brake, indicators and rear view mirror.



Suggestion

To optimise battery efficiency and longevity, fully recharge your new batteries before first use.

Mercury Neo electric scooters Part Code: Z40948 (Rev A)
Owner’s Handbook Page 3 of 24

2. SAFETY NOTICE

2.1 BEFORE DRIVING

The user needs to be familiar with the use and operation of this vehicle before driving. Therefore, always
keep the following safety notices in mind.

• The same traffic rules apply to the use of this vehicle as apply to pedestrians

For your safety, follow the rules that apply to pedestrians.

• The scooter is designed primarily for pavement and pedestrian area use. The Standard Neo scooter

should only be driven on the road to cross the road or where a pavement does not exist. The
scooter should not be used on dual carriageways or motorways.

• The Neo 6 has a 6mph top speed and the Neo 8 has an 8mph top speed. Both these scooters can be

used on the road or pavement. If used on the pavement, the indoor setting must be used. The
scooters should not be used on dual carriageways or motorways.

• Be aware of traffic when crossing or using the road.

• Be extremely cautious when driving your scooter on busy streets or in shopping centres.

• Do not drive your scooter after consuming alcohol or when you are tired. It is an offence to drive

this scooter whilst under the influence of alcohol or drugs.

• Be careful when driving your scooter in low light. It has not been designed for use at night.

• Practice operating your vehicle

Before using the scooter in busy or potentially dangerous areas familiarize yourself with the operation
of your scooter. Practice in a wide and open area like a park. In order to avoid accidents with your
scooter whilst driving, bear in mind driving motions, such as accelerating, stopping, turning, reversing
and travelling on gradients.

• Turn the speed dial to approximately one-third for your initial practice.

• Be sure somebody accompanies you for safety when driving on the road for the first time.

• Only travel at higher speeds when you are confident that you can easily operate and control your

scooter.

• The scooter is only to be used by one person at a time

Do not carry passengers on your scooter (including children)

• Do not use this vehicle to carry or haul goods

• The maximum weight capacity for these scooters is 135kg (21 stone) as stated in the

‘Specification’ section.

• Maximum loading weight for the front basket is 5kg (11lb).

Mercury Neo electric scooters Part Code: Z40948 (Rev A)
Owner’s Handbook Page 4 of 24

2.2 WHILST DRIVING

• Before driving, carry out daily inspections. Refer to the section entitled ‘Daily Checking’

• Do not move your body out of the vehicle whilst moving

• Pay attention that your clothes do not get caught in the wheels. Such action may cause you to lose

balance and risk injury from falling

• Do not use your vehicle under the circumstances below:

• On surfaces that are muddy, gravely, bumpy, narrow, snowed over, icy or canal towpaths not

guarded by any fence or hedge. Keep away from places where you might get the wheels stuck

• Do not drive at night or when it is raining, snowing, misty or windy

• Do not drive your vehicle in an ‘S’ pattern or make erratic turns

• Do not take the scooter onto escalators

• UNDER NO CIRCUMSTANCES SHOULD THE SCOOTER BE USED AS A SEAT IN A

MOTOR VEHICLE (E.G. CARS, BUSES, TRAINS, ETC)

• About mobile phone and other electrical equipment

• Do not use a mobile phone or other long-range wireless communication devices whilst driving.

• Always switch off the scooter and remove the ignition key before using a mobile phone.

• Do not charge the mobile phone or any other electrical devices from your scooter’s battery

• Automatic Power Shut Down

In order to avoid accidental battery run down, your scooter is equipped with an automatic power shut
down facility. If the scooter is switched on, after remaining undisturbed for a period of thirty minutes
it will automatically turn off. Should this occur, simply switch your scooter off and back on and it will
be ready to use once again.

• Ramps, Gradients and Drops

• Do not drive onto gradients steeper than 8° (1 in 7)

• Always use a low speed setting when ascending or descending a gradient

• Do not drive on roads with large drops or potholes. The ground clearance of the scooter is 8cm (3”)

• Do not cross water gutters which are too wide and a risk of getting the wheels stuck.

• Slow down when driving on gradients

• Some buildings have ramps with turning switchbacks. In this case, drive slowly and take wide

swings with the front wheels around any corners. This will reduce the risk of you cutting the
corner and causing damage to your scooter from the corner, railings or any other objects near the
corner.

Mercury Neo electric scooters Part Code: Z40948 (Rev A)
Owner’s Handbook Page 5 of 24

• Starting and Driving

1. Make sure the seat is installed properly

2. Make sure the tiller has been secured properly

3. Fold down the armrests so you can rest your arms on them

4. Turn the ignition on. If necessary, turn on the headlights

5. Check battery indicator to see whether there is enough power for your journey. If you have any
doubt about the remaining power, recharge the batteries before departure

6. Set the speed dial to a position you feel safe and comfortable with

7. Check the forward / reverse wigwag paddle works correctly

8. Make sure the electromagnetic brake works correctly

9. Make sure it is safe around you before you begin to drive. If you are driving a Neo 6 or Neo 8, use
the indicators if required.



WARNING

• Do not set in the freewheel mode when driving on a gradient.

• Always re-engage the anti-freewheel device before use. Failure to do so may result in

injury.

• To protect your safety, the power will automatically cut off and the electromagnetic brake

system will activate whilst you are driving down a steep gradient. This will limit the
speed to a safe level. Turn the power on again to restart your scooter.

• Maximum user weight limit

• The maximum user weight for the scooter is 135kg (21 stone). Overloading past this

weight limit may lead to damage of your scooter or cause it to malfunction and will
endanger your safety. The warranty does not cover this type of damage.



ATTENTION

1. Do not push both RH and LH sides of the wigwag paddle simultaneously. This might
leave you unable to control your scooter.

2. Do not turn the ignition off whilst driving as this will lead to an emergency stop and
possible risk of accident and injury.

3. Do not adjust the speed dial whilst driving, a sudden change in speed may cause danger
to you and others, and may cause damage to your scooter.

4. Do not place magnetic devices near the controller and tiller areas as this could affect the
safe operation of your scooter.

5. Do be careful whilst driving in heavy traffic or crowded areas.

6. Whilst reversing the vehicle, beware of people and / or objects behind you.

Mercury Neo electric scooters Part Code: Z40948 (Rev A)
Owner’s Handbook Page 6 of 24

• Stopping

1. Release the wigwag paddle completely. The vehicle will naturally brake and stop.

2. Switch the ignition OFF. Then pull out the key.



Attention

♦ The stopping distance will vary with your forward / reverse speed. Therefore please begin

braking as early as you can.

• Whilst parking your scooter, be sure to park on flat ground and then switch the ignition
“OFF” before you disembark.

2.3 LABELLING

Please carefully read all the labels on the scooter before using. For your future reference, do not remove
the labels. Copies of the labels and their positions are shown below:

WARNING



Do not operate the scooter unless the

handlebar is in the lock position.



Do not lean against or pull forward on
the handlebar while mounting or
dismounting from the scooter. Serious
harm or injury can occur.

The manufacturer disclaims all responsibility
for any personal injury or property damage
which may occur as a result of improper or
unsafe use of its products.

WARNING

Please hold the tiller before

loosening the tiller adjustment

knob. Otherwise a fall from the

scooter could occur causing

bodily injury and/or damage to

the scooter.

1

WARNING

Never operate the freewheel lever while sat on the scooter or on an
incline. Operation of the FREEWHEEL LEVER



Always pull UP FIRMLY for freewheel mode



Always push DOWN FIRMLY for drive mode

2

NEVER LIFT THE SCOOTER OR

POWERCHAIR UP BY THE FRONT

OR REAR SHROUD

3

4

USER MASS 136kg

MEDICARE TECHNOLOGY LTD,

HX5 9JP

Serial No:

5

1

4

5

3

2

Mercury Neo electric scooters Part Code: Z40948 (Rev A)
Owner’s Handbook Page 7 of 24

2.4 EMI

This section will provide the user with basic information that describes the problems with EMI, known
sources of EMI, protective measures either to lessen the possibility of exposure or to minimize the degree
of exposure, and suggested action should unexpected or erratic movement occur.

Caution: It is very important that you read this information regarding the possible effects of
electromagnetic interference on your electric scooter.

ELECTROMAGNETIC INTERFERENCE (EMI) FROM RADIO WAVE SOURCES

Power vehicles may be susceptible to electromagnetic interference (EMI), which is interfering
electromagnetic energy (EM) emitted from sources such as radio stations, TV stations, amateur radio
(HAM) transmitters, two-way radios, and cellular phones. The interference (from radio wave sources) can
cause the powered vehicle to release its brakes, move by itself, or move in unintended directions. It can
also permanently damage the powered vehicle’s control system. The intensity of the interfering EM
energy can be measured in volts per metre (V/m). Each powered vehicle can resist EMI up to a certain
intensity. This is called it's ‘immunity level’. The higher the immunity level, the greater the protection. At
this time, current technology is capable of achieving at least a 20 V/m immunity level, which would
provide useful protection from the more common sources of radiated EMI. This powered vehicle as
shipped, with no further modification, has an immunity level of 20 V/m without any accessories.

There are a number of sources of relatively intense electromagnetic fields in the everyday environment.
Some of these sources are obvious and easy to avoid. Others are not apparent and exposure is unavoidable.
However, we believe that by following the warnings listed below, your risk to EMI will be minimized.

The sources of radiated EMI can be broadly classified into three types:

1. Hand-held portable transceivers (transmitter-receivers with the antenna mounted directly on the
transmitting unit. Examples include: citizens band (CB) radios, ‘walkie talkies’, security / fire /
police transceivers, and mobile telephones.

Note: Some mobile telephones and similar equipment transmit signal whilst they are ON, even
when not being used.

2. Medium-range mobile transceivers, such as those used in police cars, fire engines, ambulances
and taxis. These usually have antennae mounted on the outside of the vehicle.

3. Long-range transmitters and transceivers, such as commercial broadcast transmitters (radio and
TV broadcast towers) and amateur (HAM) radios.

Note: Other types of hand-held devices, such as cordless phones, laptop computers, AM/FM radios, TV
sets, CD and DVD players, and small appliances such as electric shavers and hair dryers, so far as we
know are not likely to cause EMI problems to your powered vehicle.

POWERED VEHICLE ELECTROMAGNETIC INTERFERENCE (EMI)

Because EM energy rapidly becomes more intense as one moves closer to the source, the EM fields from
hand-held radio wave sources (transceivers) are of special concern. It is possible to unintentionally bring
high levels of EM energy very close to the powered vehicle’s control system whilst using these devices.
This can affect vehicle movement and braking. The warnings listed below are recommended to prevent
possible interference with the control system of the vehicle: