NEC NDA-30135 User Manual

ATTENDANT MONITOR

Operations Manual

NEC America, Inc.

NDA-30135

Revision 1

October, 2000

Stock Number 241662

LIABILITY DISCLAIMER

NEC America, Inc. reserves the right to change the specifications,

functions, or features, at any time, without notice.

NEC America, Inc. has prepared this document for the exclusive use of its employees and customers. The information contained herein is

the property of NEC America, Inc. and shall not be reproduced

without prior written approval from NEC America, Inc.

NEAX and D

term

are registered trademarks of NEC Corporation.

Printed in the USA

All other brand or product names are or may be trademarks or

registered trademarks of, and are used to identify products or

services of, their respective owners.

Attendant Monitor Operations Manual CONTENTS

TABLE OF CONTENTS

Page

Chapter 1 - INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

How To Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Manual Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 1 - Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 2 - Installation and Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 3 - Administrator Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 4 - Attendant Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

What is Attendant Monitor?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Chapter 2 - INSTALLATION & CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installation Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Application Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

AttendantMonitor Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Primary Configuration Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

OAI Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

OAI-Conf Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

User-Defined Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Database Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Attendant Monitor Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Master Database File - filename ’attmon’ .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Application Database File - filename ’Attmon’. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Configuring the Attendant Monitor Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

AMNO: PBX assignment of Monitored Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Tenant Number Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Master Database File - filename ’tenant_m’.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Application Database File - filename ’tenants’.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring the Tenant Number Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Initialize Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Chapter 3 - ADMINISTRATOR TASKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Attendant Monitor Database Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

AMNO: PBX assignment of Monitored Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Tenant Number Database Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Chapter 4 - ATTENDANT TASKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Login and Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

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CONTENTS Attendant Monitor Operations Manual

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Attendant Monitor Operations Manual INTRODUCTION

Chapter 1 INTRODUCTION

This manual provides the information needed to configure and operate the Attendant Monitor software application.

How To Use This Manual

This manual describes the various screens, windows and functions for the installation, configuration and operation of Attendant Monitor. Examples of displayed scree ns and step-by-s tep procedures a re shown in the following chap ters. The procedural steps to per form a given tas k are give n in seque nce and ma rked as shown below:

Step 1: From the Main Menu, select...

Manual Organization

Chapter 1 - Introduction

This chapter details how to use this manual, t he actual manual org anization, and an overview of the Attendant Monitor application.

Chapter 2 - Installation and Configuration

Chapter 2 describe s how to install an d configure the applic ation, along wit h the key usage conventions, main menu screen, and an overview of the main menu functions.

Chapter 3 - Administrator Tasks

This chapter describes the various functions and tasks available to maintain the Attendant Monitor databases.

Chapter 4 - Attendant Tasks

Chapter 4 describes the basic attendant functions and tasks.

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INTRODUCTION Attendant Monitor Operations Manual

What is Attendant Monitor?

Overview Attendant Monitor is an ap pli cation that will accumulate attendant statistics when

attendant consoles ar e used in a stand alone environmen t. Attendant Monitor serves as the event collector for the Attendant Console Statistics application, detecting events generated by the attendants and the PBX, and sending messages to the Attendant Console Stati st ic s Log ger component. The Logger parses the messages and saves the statistic data in an In formix Data base. The da ta is then used to generate attendant statistic reports.

Note: Attendant Monitor is not required if Attendant Console Statistics is used with the

Hospitality Center System (HCS) or the Medical Center System (MCS), since these applications serve as event collectors.

The following diagram illustrates how Att end ant Mo nit or interfaces with the Attendant Console Statistics application.

Event Collector

Atte n d a n t

Monitor

Logger

Console Statistics Components

Au to mated

Report

Generator

Infor mix

Database

Administrator

Reports

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Attendant Monitor Operations Manual INSTALLATION & CONFIGURATION

Chapter 2 INSTALLATION & CONFIGURATION

This chapter provides a step-by-step description of the installation, initial configuration, and Main Menu functions for Atten dant Monitor. Before proceedi ng with the configuration, ensure that the SCO UNIX operating system and the Applicati ons Manager (APM) plat form software are installed on the system.

The Applications Manager Operations Manual provides detailed instructions for using the APM menus and for compl eting the data entry scree ns illustrated in this manual. NEAX2400 IMS system manuals provide the procedures for making the data assignments at the NEAX MAT.

Installation Procedure

This section describes the procedures to install the Attendant Monitor application software. Follow the procedure below to install the software.

Note: Some keyboar ds use a marked Return key for the carriage return function. Other

keyboards mark this function key as Enter. The installation procedure will iden- tify this function as Return (Enter). When the procedur e indica tes, use the ap pr opriate marked key on your particular keyboard.

To begin the Attendant Monitor software installation, type apmadm at the UNIX login prompt and press Enter.

(If your “apmadm” account requires a password, enter the “apmadm” password at the subsequent password prompt.)

Continue with the installation on the following pages...

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