NEC SigmaBlade Switches, Express5800-R120f-2M, Express5800-R120f-1M, Express5800-R120a-1, Express5800-320Lb Linux User Manual

NECCare TM

NECCare

Hard Disk Drive

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(HDD) Retention Program

For Express5800/ Servers

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NECCare Service

Proprietary Notice and Liability Disclaimer

The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.
NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights
are expressly granted to others.

The NEC Corporation of America product(s) discussed in this document are warranted in
accordance with the terms of the Limited Warranty Statement accompanying each
product. However, actual performance of each product is dependent upon factors such as
system configuration, customer data, and operator control. Since implementation by
customers of each product may vary, the suitability of specific product configurations and
applications must be determined by the customer and is not warranted by NEC
Corporation of America.

To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Corporation of America is prohibited.

Trademarks

NEC and NECCare are registered trademarks of NEC Corporation and are used under license.

PN: 461-00019-000 May © 2009

Copyright 2002 - 2009

NEC Corporation of America

10850 Gold Center Drive, Suite 200,

Rancho Cordova, CA 95670

All Rights Reserved

NECCare Service

Contents

Introduction......................................................................................................................... 4

Program Highlights ............................................................................................................. 4

Terms and Conditions ......................................................................................................... 5

What is Covered and What is Not Covered? ...................................................................... 5

Customer Responsibilities .................................................................................................. 6

How You Can Get Service under the NECCare HDD Replacement Program ................... 6

Limitation of Damages and Implied Warranties ................................................................. 7

NECCare Service

Introduction

Program Highlights

NEC Corporatio n o f A me ri c a , “NECAM” of fer s i t s c u s t o m e rs
the opportunity to p u r c h a se se r vi ce programs for i t s s e r ve r a nd
sto rage solution s, wh i c h a r e t yp i c ally used in a b u s i n e s s o r
professional e n v ir o n m e n t to a s sist in the protec tio n o f t h e i r I T
investments. T h i s d o c u m e nt will focus speci f ica l l y o n t he
NECCare Hard Di s k D r i ve (HDD) Retentio n P r o g r am fo r
Express5800/S e r v e r s o n l y.

NECAM’s NEC C a r e H D D Retention Progr a m p r o vi d e s it s
customers with t h e f o l l o wi n g be ne fi ts:

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Allows custo mer s t o r e t a i n H DD s a fter failure has b e e n
identified follo wi n g t r o uble-shooting effort s b e t w e e n the
Customer and NE C A M T echnical Support.

♦

Under normal war r a n t y t e r ms, t he customer is no t
allowed to retai n t h e d r i v e – t hi s p r ogram will take
precedence i f p u r c h a s e d for drive replace me n t .

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The HDD Reten tio n P r o gram r equires the C u sto m e r mu st
maintain an acti ve w a r r a n ty o r extended service co n t r a c t f o r
its Express5800/ s e r v e r t hrough NECAM.

♦

If NECAM deter mi n e s t ha t t he HDD requires
replacement, NE C A M wi l l s hi p a new HDD to t h e
customer utilizi n g t h e a c t iv e wa r r anty or extended
contract support t e r m s (S t a ndard, Gold or Pla t i n u m
service,) curren t l y i n p l a c e f o r the server in whi c h
the drive resides.

♦

Program is not v a l id o n c e the warranty ha s l a p s e d

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and or the exte n d e d s u p p ort contract has expir e d .

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An HDD is a C u s to m e r R ep la c e able Unit (CRU,) w h i c h
allows the custo mer t o p hys ic a lly replace the H D D i n t he
NEC server wit ho u t a N E CAM service prov id e r c o m i n g o n
sit e. If assistance i s r e q u i r e d , c o ntact NECAM tec h n i c a l
support.

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The HDD in q ue st i o n m u s t h a ve be e n p urchased or
previously replac e d b y N ECAM only.

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NECAM will use commercially reasonable best efforts to provide on-site service as defined by the support terms of the server’s

warranty contract. NECAM is not responsible for service calls missed outside the control of NECAM. If your location is outside of
a NECAM authorized service coverage area, the response time may be longer and/or an additional travel charge may be assessed.
Response times are objectives and not guarantees. In some cases, on-site service may not be available. All service response times
are contingent upon parts availability. Customer must be able to sign and receive parts as requested by NEC to meet to meet

the onsite service level associated with the servers warranty contract.

NECCare Service

Terms and Conditions

♦

Serial number s o f t h e H D D wi ll b e reviewed and
verified by NE C A M b e fo re replacement is
authorized.

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If service requir e s t h e r e p la c e me nt of hard disk dri v e s
under the terms o f t h i s Replacement Progr a m , t h e
replacement ite ms b e c o m e the p ro perty of Custo m e r .

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The warranty per io d f o r the HDD inherits t he c u r r e nt t e r ms
of the servers’ war r a n t y o r support contract i n p l a c e. I t
does not start a ne w w a r r anty period.

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NECAM ma y use n e w , u sed, or reconditio ned H D D s t ha t
are in good wor ki n g o r d e r a s r e p lacements. Repl a c e me nt
HDDs shall be o f l i k e k i n d and q uality of those r e p l a c e d .

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This Retentio n P r o g r a m m a y b e enforced only b y t h e
original purchaser o f t h e Product and is not tra n s f e r a b l e .

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If customer fails t o c o m p l y wi t h the t erms and cond i t io n s
of the NECCare H a r d D r i ve Re te nt io n Package as writ t e n ,
NECAM will not b e o b l i g at e d t o continue prov id i n g t h e
service and an y a nd a l l s upport for hard dri ve f a i l u r e s wi l l
return to the warr a n t y s u p port program of the ba s e s e r v e r
fr om which it ca m e .

What is Covered and What is Not Covered?

The following i te m s a r e n ot co v er ed b y this service co n t r a c t :

1. Any Product t hat i s n o t d i st r i b uted in the U.S. A . o r C a n a d a
by NEC Corpora t io n o f Am e r ic a .

2. Any Product on w h i c h t he se r ial number has b e e n d e f a ce d ,
modified, or re mo v e d .

3. Damage, deter io r a t i o n , o r ma l function resulti n g f r o m :

♦

Accident, misu se, a b u s e , ne gl e c t , fire, water,
lightning or ot her a c t s o f na tur e, improper sto r a g e ,
unauthorized Pro d u c t m o dif i c a tio n, or failure to
fo llow instruction s s u p p l i e d wi t h the P roduct.

NECCare Service

4. Data destruction o r D a t a Wipe

5. Asset recovery, d i s p o s a l o r recycling

6. Hard Disk Dri ve s r e c a l l e d by the manufac t u r e r d u e t o

7. Non-standard har d d r i v e s reque sts

8. Support for failed o r r e t a i ne d HDDs. Support u nd e r t h i s

Customer Responsibilities

1. SO FTWARE/DAT A B A C K U P . IT IS THE CU S T O M ER S

♦

Alteration, repair or a t t e mp t ed repair by a n yo n e n o t
authorized by NE C C o r p o ra t i o n o f America.

♦

Any other cause t h a t d o e s no t r elate to a Prod uc t
defect.

safety risks

program will be ma n a g e d by the warrant y or s u p p o r t
contract terms i n her i t e d from the server. T h i s p r o g r a m
only provides r e p l a c e m e nt a nd r et entio n.

RESPONSIBI L I T Y T O EN SU RE THAT DA TA,
SOFTWARE A N D A P P LIC ATIONS ARE BA C K E D UP
BEFORE SER V I C E F R OM NECAM.

2. Work with NEC AM T e c h n i c a l Support and or i f a n y o nsi t e

service is requir e d b y i t s Se r vi c e Provider. Most h a r d d r i v e
issues may be f i x e d b y t e l e p ho ne or by replace me n t .

3. Cus to mer shall report a l l h a r d d r i ve failure iss ue s t o

NECAM technica l s u p p o r t as they happen.

4. Cus to mer shall retain p h y s i c a l c o ntrol of the HDD.

NECAM IS NO T R E S P ONSIBLE FOR ANY L O S S O F
DATA. NECAM I S N O T RESPONSIBLE F O R D AT A
CONTAINED O N H D D ’ S W H ICH MAY BE R E T U RN ED
TO NECAM.

5. DISPOSAL. TH E C U S T O MER SHALL BE

RESPONSIB L E F O R A NY DISPOSA L O R
DESTRUCT IO N O F T H E F AILED OR RET A I N E D
HDDS, WHICH M A Y C ONTAIN CLASS I F I E D ,
PROPRIETAR Y A N D O R S EN SITIVE DATA T O T H E
CUSTOMER. N E C A M BEARS NO RE SPO N S I BIL ITY
IN THE DISPO S A L O F TH E D RIVES.

How You Can Get Service under the NECCare HDD Replacement Program

NECCare Service

NECCare HDD Rep l a c e m en t P rogram customer s i n t h e
continental U.S. a n d C a nada have one pho n e n u m b er t o us e
wh en calling for s u p p o r t . Ca ll s fo r i ni ti at i ng a replacement
request should b e m a d e b y c a ll ing 1-877-NEC-00 6 4 . B e
prepared to pro vid e t h e Serial Number to yo ur s e r v e r t o NE C
fo r quick respon se.

NEC Corporatio n o f A me ri c a ma y r equire that yo u p r o v i d e t he
original bill of sa l e o r r e c eipt as proof o f p u r c h a s e i n o r d er to
be serviced u nder t h e R e t en ti o n P rogr am. Please retai n s u c h
proof of purc ha se w i t h y o ur r e c o rd s

For easy referen c e , wr i t e down your Server s S e r i a l Nu m b er
here and keep th i s d o c um en t i n a sa fe and accessible loc a t i o n .

SN__________ _ _ _ _ _ _ ____________ _ _ _ _ _ _ __ _ _ __ _ _ __

When arrangi n g f o r a r e p ai r o r r ep lacement, you w i ll s p e a k
wi th a trained tec h n i c i a n . T he te c hnician will dete r mi n e
wh ether you have a h a r d w a r e o r software failure a n d t h e n wi ll
provide you wi t h t h e a p p r opriate service opt io n s . Y o u m a y be
given a reference n u m b e r t h at yo u should retain fo r yo u r
records.

If NEC authorize s o n - s i t e s e r vi ce fo r yo ur repair, a qua li fi e d
technician will arr i v e a t y our si t e the next business d a y fro m
the time of dispat c h . I f you a r e located outside o f a s e r vic e
coverage area, tra v e l c h a r ge s wi l l be applied.

Limitation of Damages and Implied Warranties

NEC Corporatio n o f A me ri c a 's so le lia b ility for any de fe c t i v e
product is limit e d t o t h e r epair or replace me n t o f t h e pr oduc t
at our option. NE C C o r p o ra t i o n o f America shall n o t b e l i a b l e
fo r:

1. Damage to other prop e r t y c a u se d b y any defects i n t h i s

product, dama ge s b a s e d upon inconvenience, l o s s o f us e o f
the product, los s o f t i m e or data, commercial lo s s ; o r

2. Any o ther damages o f a n y ki n d .

NEC CORPOR A T I O N O F AMERICA M A K E S N O OTH ER
EXPRESS WAR R A N TY WI TH RESPECT TO T H I S
PRODUCT. A N Y I M P L IED WARRAN TI E S , I N C L UD ING
BUT NOT LIM I T E D T O ANY IMPLI ED W A R R AN TY O F
MERCHANTAB I L I T Y OR FITNESS, AR E L I M I TE D IN
DURATION TO T H E TER M OF THE E XP R E S S
WARRANTY S T A T E D HER EIN. LIABIL I T Y F O R
CONSEQUEN T I A L O R INCIDENTAL D A M A G E S U N DER
ANY WARRAN T I E S I S EXCLUDED T O T H E E XT ENT
PERMITTED BY L A W .

NECCare Service

Note:

Some states a nd p r o v i n c es d o not allow the e x c l u s i o n
or limitation o f i nc i d e n t a l or consequentia l d a m a g e s , so t he
above limitatio n o r e x c l usi o n ma y no t apply to you. So m e
sta tes do not allo w l i m i t a t i o ns o n ho w long an imp l ied
wa rranty lasts, so t h e a b o v e li mi t a tio n may not app l y t o y o u.

This service pro g r a m g i v e s yo u sp ec i fic legal righ ts, a nd y o u
may also have ot h e r r i g h t s t ha t va r y fr o m sta te to state and
province to pro vi n c e .

Note:

All Products r e t u r n e d to N E C Corporatio n o f A m e r i c a

fo r service M U S T h a v e p ri o r a p proval. This ma y b e o b t a i ne d
by calling 1-87 7 - N E C - 0 0 64.

This Product is w a r r a n t e d in accordance wit h t h e t e r ms o f t h is
limited warra nt y fo r y o u r se r ve r to which the hard d i s k d r i ve
originated. Con s u m e r s a r e c a ut io ned that Product p e r f o r m a n ce
is affected by syste m c o n fi g ur a ti o n, software, the a p p l i c a t i o n ,
customer data, a n d o p e r a t o r cont r o l of the syste m , a mo n g o t her
fa c tors.

While NEC Corpor a t i o n o f America products are c o n si d e r e d to
be compatible w it h m a n y sys te ms , the sp ecific functio n a l
imp lementatio n b y t h e c u s t o me r s o f the product ma y var y.
Therefore, the s u i t a b i l i t y of a p r oduct for a spec i f i c p u r p o se or
application must be d e t e r m i ned by the custome r a n d i s no t
wa rranted by NE C C o r p o rati o n of America.

NECCare Service

NECCare Service

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461-00019-000

461-00019-000

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