NEC Express5800/R120h-2M, Express5800/R120h-1M, EXP810, EXP807, Express5800/R120h-1E Maintance Manual
...Page 1
NEC Express Server
Express5800 Series
Express5800/
R120h-1M, R120h-2M
EXP807, EXP810
Maintenance Guide
Chapter 1 Maintenance
Chapter 2 Useful Features
Chapter 3 Appendix
April 2018
© NEC Corporation 2018
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Manuals
Express5800/R120h-1M, R120h-2M Maintenance Guide
2
Manuals
Booklets
Safety Precautions and
Regulatory Notices
Describes points of caution to ensure the safe use of this server.
Read these cautions before using this server.
Getting Started
Describes how to use this server, from unpacking to operations. See
this guide first and read the outline of this product.
The electronic edition has been published on a website (http://www.nec.com/express/).
User’s Guide
Chapter 1: General Description Overviews, names, and functions of the server’s parts
Chapter 2: Preparations Installation of additional options, connection of peripheral devices,
and suitable location for this server。
Chapter 3: Setup System Utility configurations and summary of EXPRESSBUILDER
Chapter 4: Appendix Specifications and other information
Installation Guide (Windows)
Chapter 1: Installing Windows Installation of Windows and drivers, and precautions for installation
Chapter 2: Installing the
Bundled Software
Installation of NEC ESMPRO, and other bundled software
Maintenance Guide
Chapter 1: Maintenance Server maintenance and troubleshooting
Chapter 2: Useful Features The details of System Utility, RAID Configuration Utility, Starter Pack,
and EXPRESSBUILDER
Chapter 3: Appendix Error messages and Windows Event Logs
Other manuals
The details of NEC ESMPRO, and other features
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Contents
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Contents
Manuals ....................................................................................................................................... 2
Contents....................................................................................................................................... 3
Conventions Used in This Document ........................................................................................... 6
Signs and symbols for safety ................................................................................................ 6
Notations used in the text ...................................................................................................... 7
Optical disk drive ................................................................................................................... 7
Hard disk drive ...................................................................................................................... 7
Abbreviations of Operating Systems (Windows) ................................................................... 8
POST .................................................................................................................................... 8
BMC .................................................................................................................................... 8
Trademarks .................................................................................................................................. 9
License Notification .................................................................................................................... 10
Warnings and Additions to This Document ................................................................................ 13
Latest editions ..................................................................................................................... 13
Chapter 1 Maintenance .......................................................................................................... 14
1. Relocation and Storage ...................................................................................................... 15
2. Daily Maintenance .............................................................................................................. 16
2.1 Checking and Applying Updates ................................................................................ 16
2.2 Checking Alerts ......................................................................................................... 16
2.3 Checking STATUS LED ............................................................................................. 17
2.4 Backup ...................................................................................................................... 17
2.5 Cleaning .................................................................................................................... 17
Cleaning the server ....................................................................................... 18
2.5.1
Cleaning the tape drive ................................................................................. 18
2.5.2
Cleaning the keyboard and mouse ................................................................ 18
2.5.3
3. User Support ...................................................................................................................... 19
3.1 Maintenance Services ............................................................................................... 19
3.2 Before Asking for Repair ........................................................................................... 19
4. Collecting Failure Information ............................................................................................. 20
4.1 Collecting Event Logs ................................................................................................ 20
Windows Server 2016 ................................................................................... 20
4.1.1
Windows Server 2012 R2 .............................................................................. 22
4.1.2
4.2 Collecting Configuration Information ......................................................................... 24
Windows Server 2016 ................................................................................... 24
4.2.1
Windows Server 2012 R2 .............................................................................. 25
4.2.2
4.3 Collecting User-Mode Process Dump ....................................................................... 25
4.4 Collecting Memory Dump .......................................................................................... 26
5. Troubleshooting .................................................................................................................. 27
5.1 Problem of Powering On ........................................................................................... 27
5.2 Problem of Installing OS ............................................................................................ 29
5.3 Problem of Starting OS ............................................................................................. 31
5.4 Problem of RAID System .......................................................................................... 33
5.5 Problem of Internal Devices and Other Hardware ..................................................... 35
5.6 Problem of OS Operation .......................................................................................... 53
5.7 Problem of Starter Pack DVD .................................................................................... 54
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5.8 Problem of Bundled Software .................................................................................... 55
5.9 Problem of Optical Disk Drive .................................................................................... 55
6. Windows System Recovery ................................................................................................ 57
6.1 Recovery of Windows Server 2016 / Windows Server 2012 R2 .................................. 57
7. Resetting and Clearing the Server ..................................................................................... 59
7.1 Software Reset .......................................................................................................... 59
7.2 Forced Shutdown ...................................................................................................... 59
7.3 Initialization of System Configuration Information ...................................................... 60
Description on the Features of System Maintenance Switch ........................ 60
7.3.1
Operation Procedure of System Maintenance Switch ................................... 61
7.3.2
Set the System Configuration Back to Default Values ................................... 64
7.3.3
Clearing a Password ..................................................................................... 65
7.3.4
Chapter 2 Useful Features ...................................................................................................... 66
1. System Utilities ...................................................................................................................... 67
1.1 Launch the System Utilities .......................................................................................... 67
1.2 Parameter Descriptions ............................................................................................... 67
System Configuration ....................................................................................... 69
1.2.1
BIOS/Platform Configuration (RBSU) ............................................................... 70
1.2.2
BMC Configuration Utility ................................................................................ 121
1.2.3
Embedded Device Information ........................................................................ 126
1.2.4
One-Time Boot ................................................................................................ 127
1.2.5
Embedded Applications .................................................................................. 127
1.2.6
System Information ......................................................................................... 128
1.2.7
System Health ................................................................................................ 134
1.2.8
2. RAID System Configuration ................................................................................................ 135
2.1 Start HPE Smart Array S100i Utility ........................................................................... 135
Step1 .................................................................................................................... 135
Step2 .................................................................................................................... 136
2.2 Exit HPE Smart Array S100i Utility ............................................................................. 138
2.3 Menu Tree of HPE Smart Array S100i Utility .............................................................. 139
2.4 Procedures for Using Configuration Utility ................................................................. 141
2.4.1 Create configuration ....................................................................................... 141
2.4.2 Rebuild............................................................................................................ 143
2.4.3 Configure HotSpare ........................................................................................ 144
2.4.4 Others ............................................................................................................. 153
3. Details of EXPRESSBUILDER ......................................................................................... 158
3.1 Starting EXPRESSBUILDER ................................................................................... 158
3.2 Menus of EXPRESSBUILDER ................................................................................ 161
4. Details of Starter Pack ...................................................................................................... 163
4.1 Starting the Menu .................................................................................................... 163
4.2 Functions of Starter Pack ........................................................................................ 164
5. iLO 5 ................................................................................................................................. 165
5.1 Various functions of the iLO5 ................................................................................... 165
5.2 NMI Functio
n
........................................................................................................... 167
6. NEC ESMPRO ................................................................................................................. 168
6.1 NEC ESMPRO ServerAgentService (for Windows) ................................................ 168
6.2 NEC ESMPRO Manager ......................................................................................... 169
7. NEC Product Info Collection Utility ................................................................................... 170
7.1 Usage(for Windows) ................................................................................................ 170
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8. Smart Storage Administrator ............................................................................................ 171
9. Express Report Service / Express Report Service (HTTPS) ............................................ 172
10. Express Report Service (MG) ........................................................................................... 173
Chapter 3 Appendix .............................................................................................................. 174
1. IML Error Message ........................................................................................................... 175
2. List of Windows Event Logs ............................................................................................. 213
3. Accessing Data for Electric Power, Temperature, and Processor Utilization .................... 223
3.1 Windows .................................................................................................................. 223
Power consumption ..................................................................................... 223
3.1.1
Intake air temperature ................................................................................. 224
3.1.2
Processor utilization .................................................................................... 227
3.1.3
4. Glossary ........................................................................................................................... 228
5. Revision Record ............................................................................................................... 229
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Conventions Used in This Document
Express5800/R120h-1M, R120h-2M Maintenance Guide
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Conventions Used in This Document
Signs and symbols for safety
WARNING and CAUTION are used in this guide as the following meaning.
WARNING
Indicates there is a risk of death or serious personal injury
CAUTION
Indicates there is a risk of burns, other personal injury, or property damage
Precautions and notices against hazards are presented with one of the following three symbols. The individual
symbols are defined as follows:
Attention This symbol indicates the presence of a hazard if
the instruction is ignored.
An image in the symbol illustrates the hazard type.
Prohibited
Action
This symbol indicates prohibited actions. An image
in the symbol illustrates a particular prohibited
action.
Mandatory
Action
This symbol indicates mandatory actions. An
image in the symbol illustrates a mandatory action
to avoid a particular hazard.
(Example)
WARNING
Use only the specified outlet
Use a grounded outlet with the specified voltage. Use of an improper power source
may cause a fire or a power leak.
(Example)
(Example)
(Disconnect a plug)
Symbol to draw
attention
Description of a warning Term indicating a degree of danger
(Example)
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Conventions Used in This Document
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Notations used in the text
In addition to safety-related symbols urging caution, three other types of notations are used in this document.
These notations have the following meanings.
Important Indicates critical items that must be followed when handling hardware or operating software. If
the procedures described are not followed, hardware failure, data loss, and other serious
malfunctions could occur.
Note Indicates items that must be confirmed when handling hardware or operating software.
Tips Indicates information that is helpful to keep in mind when using this server.
Optical disk drive
This server is equipped with one of the following drives. These drives are referred to as optical disk drive in this
document.
DVD-ROM drive
DVD Super MULTI drive
Hard disk drive
Unless otherwise stated, hard disk drive described in this document refer to both of the following.
Hard disk drive (HDD)
Solid state drive (SSD)
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Conventions Used in This Document
Express5800/R120h-1M, R120h-2M Maintenance Guide
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Abbreviations of Operating Systems (Windows)
Windows Operating Systems are referred to as follows.
See Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information.
Notations in this document Official names of Windows
Windows Server 2016
Windows Server 2016 Standard
Windows Server 2016 Datacenter
Windows Server 2012 R2
Windows Server 2012 R2 Standard
Windows Server 2012 R2 Datacenter
POST
POST described in this manual refers to the following.
Power On Self-Test
BMC
BMC described in this manual refers to the following.
Baseboard Management Controller
The device employs iLO5 as a BMC.
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Trademarks
Express5800/R120h-1M, R120h-2M Maintenance Guide
9
Trademarks
Microsoft, Windows, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and
other countries.
Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the United States.
Linux is a trademark or registered trademark of Linus Torvalds in Japan and other countries.
Red Hat and Red Hat Enterprise Linux are trademarks or registered trademarks of Red Hat, Inc. in the United States and other
countries.
Broadcom, NetXtreme, LiveLink, Smart Load Balancing are registered trademarks or trademarks of the Broadcom Corporation in the
U.S. and other countries.
SD and microSD are trademarks or the registered trademarks of SD-3C in the United states and other countries.
VMware is a registered trademark or a trademark of VMware, Inc. in the United States and other countries.
All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective
trademark owners.
Page 10
License Notification
Express5800/R120h-1M, R120h-2M Maintenance Guide
10
License Notification
Open source software of following license is included in the part of this product (system utility).
UEFI EDK2 License
The MIT License Agreement
PNG Graphics File Format Software End User License Agreement
zlib End User License Agreement
UEFI EDK2 License
UEFI EDK2 Open Source License
Copyright (c) 2012, Intel Corporation. All rights reserved.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
* Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
* Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in
the documentation and/or other materials provided with the
distribution.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS
"AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE
COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING,
BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN
ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE.
======================================================================
UEFI FAT File System Driver Open Source License
Copyright (c) 2006, Intel Corporation. All rights reserved.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are
met:
. Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in
the documentation and/or other materials provided with the
distribution.
. Neither the name of Intel nor the names of its contributors may
be used to endorse or promote products derived from this software
without specific prior written permission.
Page 11
License Notification
Express5800/R120h-1M, R120h-2M Maintenance Guide
11
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS
"AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT
OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,
DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY
THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Additional terms: In addition to the forgoing, redistribution and use
of the code is conditioned upon the FAT 32 File System Driver and all
derivative works thereof being used for and designed only to read
and/or write to a file system that is directly managed by Intel's
Extensible Firmware Initiative (EFI) Specification v. 1.0 and later
and/or the Unified Extensible Firmware Interface (UEFI) Forum's UEFI
Specifications v.2.0 and later (together the "UEFI Specifications");
only as necessary to emulate an implementation of the UEFI Specifications;
and to create firmware, applications, utilities and/or drivers.
======================================================================
The MIT License Agreement
The MIT License
Copyright (c) <year> <copyright holders>
Permission is hereby granted, free of charge, to any person obtaining a copy of this
software and associated documentation files (the "Software"), to deal in the Software
without restriction, including without limitation the rights to use, copy, modify,
merge, publish, distribute, sublicense, and/or sell copies of the Software, and to
permit persons to whom the Software is furnished to do so, subject to the following
conditions:
The above copyright notice and this permission notice shall be included in all copies
or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT
HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF
CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE
OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Page 12
License Notification
Express5800/R120h-1M, R120h-2M Maintenance Guide
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PNG Graphics File Format Software End User License Agreement
---------------------------------------------------------------------------
Copyright (c) 1998-2001 Greg Roelofs. All rights reserved.
This software is provided "as is," without warranty of any kind,
express or implied. In no event shall the author or contributors
be held liable for any damages arising in any way from the use of
this software.
Permission is granted to anyone to use this software for any purpose,
including commercial applications, and to alter it and redistribute
it freely, subject to the following restrictions:
1. Redistributions of source code must retain the above copyright
notice, disclaimer, and this list of conditions.
2. Redistributions in binary form must reproduce the above copyright
notice, disclaimer, and this list of conditions in the documenta tion and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this
software must display the following acknowledgment:
This product includes software developed by Greg Roelofs
and contributors for the book, "PNG: The Definitive Guide,"
published by O'Reilly and Associates.
---------------------------------------------------------------------------
zlib End User License Agreement
zlib License
zlib.h -- interface of the 'zlib' general purpose compression library
version 1.2.2, October 3rd, 2004
Copyright (C) 1995-2004 Jean-loup Gailly and Mark Adler
This software is provided 'as-is', without any express or implied
warranty. In no event will the authors be held liable for any damages
arising from the use of this software.
Permission is granted to anyone to use this software for any purpose,
including commercial applications, and to alter it and redistribute it
freely, subject to the following restrictions:
1. The origin of this software must not be misrepresented; you must not
claim that you wrote the original software. If you use this software
in a product, an acknowledgment in the product documentation would be
appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not be
misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
Jean-loup Gailly jloup@gzip.org
Mark Adler madler@alumni.caltech.edu
Page 13
Warnings and Additions to This Document
Express5800/R120h-1M, R120h-2M Maintenance Guide
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Warnings and Additions to This Document
Unauthorized reproduction of the contents of this document, in part or in its entirety, is prohibited.
1.
This document is subject to change at any time without notice.
2.
Do not make copies or alter the document content without permission from NEC Corporation.
3.
If you have any concerns, or discover errors or omissions in this document, contact your sales representative.
4.
Regardless of article 4, NEC Corporation assumes no responsibility for effects resulting from your operations.
5.
The sample values used in this document are not actual values.
6.
Keep this document for future use
Latest editions
This document was created based on the information available at the time of its creation. The screen images,
messages and procedures are subject to change without notice. Substitute as appropriate when content has
been modified.
The most recent version of this guide, as well as other related documents, is also available for download from
the following website.
http://www.nec.com/express/
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NEC Express5800 Series
Express5800/R120h-1M, R120h-2M
Maintenance
This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating
this server.
1. Relocation and Storage
Describes how to relocate and store this server.
2. Daily Maintenance
Describes what you confirm for daily use, how to manage files, and how to clean the server.
3. User Support
Describes various services on this product.
4. Collecting Failure Information
Describes how to collect information about the location where a failure occurred and its cause if the server
malfunctions. See this section in case of a failure.
5. Troubleshooting
Describes how to identify the causes of problems and what actions are to be taken to address them. See this
section if you suspect a failure.
6. Windows System Recovery
Describes Windows recovery setup. See this section if Windows is corrupt.
7. Resetting and Clearing the Server
Describes how to reset or clear the server. See this section if the server is not working or if you want to
restore BIOS settings to the factory settings.
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1. Relocation and Storage
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Chapter 1 Maintenance
1.
Relocation and Storage
Follow the steps below if you want to relocate or store this server.
WARNING
Be sure to observe the following precautions to use the server safety. Failure to
observe the precautions may cause death or serious injury. For details, see
Safety Precautions and Regulatory Notices.
Do not disassemble, repair, or alter the server.
Do not remove the lithium battery, NiMH, or Li-ion battery.
Disconnect the power plug before installing or removing the server.
CAUTION
Be sure to observe the following precautions to use the server safely. Failure to
observe the precautions may cause burns, injury, and property damage. For
details, see Safety Precautions and Regulatory Notices.
Make sure to complete installation.
Do not get your fingers caught.
Be careful of handling internal components that may be at high temperatures.
Note
If the server has hard disk drives, move the server while being careful not to
damage the drive.
When storing the server, monitor the environmental conditions of the storage
area.
Temperature: 10C to 55C, Humidity: 20% to 80%
(No dew condensation is permitted)
Tips
Make backup copies of important data stored in the hard disk drive.
1. Remove the disc from the optical disk drive.
2. Power off the server (POWER LED goes off).
3. Unplug the power cord of the server from the power outlet.
4. Disconnect all the cables from the server.
5. Pack the server securely to protect from damage, shock, and vibration.
Important
If this server and internal optional devices are suddenly moved from a cold
place to a warm place, condensation will occur. Wait for a sufficient period of
time before using the server and other components.
Note
Check and adjust the system clock before operating after relocating or storing the
server.
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2. Daily Maintenance
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Chapter 1 Maintenance
2.
Daily Maintenance
To use this server under good conditions at all times, periodically check and maintain as follows. If failures are
found, ask your sales representative, avoiding impossible operation.
2.1
Checking and Applying Updates
Express5800 Series posts update information for BIOS, firmware (FW), driver, and others of the server and
peripheral devices on our website. We recommend you to apply the latest update always.
NEC corporate site: http://www.nec.com/
[Support & Downloads]
Tips
NEC recommends that you back up data before applying the latest update.
2.2
Checking Alerts
Use NEC ESMPRO Manager (for Windows) to constantly verify that no abnormalities are discovered on the
monitored server and that no alerts have been issued.
You can download and install NEC ESMPRO Manager (for Windows) from our Website.
Example image of NEC ESMPRO Manager
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2. Daily Maintenance
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Chapter 1 Maintenance
2.3
Checking STATUS LED
After powering on the server or before shutting down the system and powering off the server, check STATUS
LED on the front of the server. For the functions and descriptions of the LED, see Chapter 1 (5. Names and
Functions of Parts) in User’s Guide. If the indicator shows the server abnormality, contact your sales
representative.
2.4
Backup
We recommend that you periodically back up the data on HDD.
If a RAID array has been configured on your system, back up the RAID configuration data. We also
recommend that you back up it after a rebuilding process required due to HDD failure.
2.5
Cleaning
Regularly clean the server to keep it in good condition.
WARNING
Be sure to observe the following precautions to use the server safety. Failure to
observe the precautions may cause death or serious injury. For details, see
Safety Precautions and Regulatory Notices.
Do not disassemble, repair, or alter the server.
Disconnect the power plug before cleaning the server.
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2. Daily Maintenance
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Chapter 1 Maintenance
Cleaning the server
2.5.1
Wipe the external surfaces of the server with a dry soft cloth. Follow the steps below if stains remain on the
surfaces.
Important
Do not use thinner and benzene, and other volatile solvents to clean the
server.
The power outlet, cables, connectors on the rear panel of the server, and
the inside of the server must be kept dry.
1. Confirm that the power is OFF (POWER LED is OFF).
2. Unplug the power cord of the server from a power outlet.
3. Wipe off dust from the power cord plug with a dry cloth.
4. Soak a soft cloth in neutral detergent that is diluted with cold or lukewarm water, and squeeze it firmly.
5. Rub off stains on the server with the cloth prepared in step 4.
6. Soak a soft cloth in water, squeeze it firmly, and wipe the server with it once again.
7. Wipe the server with a dry cloth.
Cleaning the tape drive
2.5.2
A dirty tape drive head causes unsuccessful file backup and damages the tape cartridge. Periodically clean
the tape drive with the designated cleaning tape.
For the cleaning interval and method, the estimated usable period and lifetime of the tape cartridge, refer to
the instructions attached to the tape drive.
Cleaning the keyboard and mouse
2.5.3
Wipe the surface of the keyboard with a dry cloth after confirming that the whole system, including the server
and the peripherals, are shut down and POWER LED is off.
An optical mouse does not work properly if the lens area is not clean. Wipe the sensor with a dry cloth to
remove any dirt or dust.
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3. User Support
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Chapter 1 Maintenance
3.
User Support
Before getting after-sales service, check the contents of the warranty and service.
3.1
Maintenance Services
Service representatives from NEC subsidiary companies or companies authorized by NEC provide
maintenance services. For the services, contact your sales representative.
3.2
Before Asking for Repair
If you think that a failure occurred, follow the steps below:
1. Check if the power cord and cables to other products are properly connected.
2. See Chapter 1 (5. Troubleshooting). If you find a symptom similar to your problem, take the action as
instructed.
3. Confirm that the required software has been properly installed.
4. Scan for viruses using a commercial Antivirus Software.
If the problem persists after taking the measures above, contact your sales representative. Take notes on LED
indications and the display on the screen at the failure, which will be useful information for the repair.
For repair within the warranty period, be sure to apply with your warranty.
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4. Collecting Failure Information
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Chapter 1 Maintenance
4.
Collecting Failure Information
If the server does not work normally, you can collect failure information by using the following way.
The failure information to be described is to be collected only at the request of your sales representative.
Important
When the system restarts after a failure has occurred, a message may appear
indicating virtual memory shortage. Ignore this message and proceed with
starting the system. Restarting the system may result in an inability to
properly dump the data.
4.1
Collecting Event Logs
To collect various event logs follow the steps below.
Tips
If a STOP error, system error, or system stall occurs, restart Windows and follow
the steps below.
Windows Server 2016
4.1.1
1. Right-click the left bottom of screen, and click Event Viewer from the menu displayed.
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Chapter 1 Maintenance
2. Select the type of log in Windows Logs.
Application records events related to running applications.
Security records events related to security.
System records events that occur in Windows system components.
3. Click Save All Events As from Action menu.
4. Type the file name of the archived log in File name.
5. Select the type of the log file you want to save in Save as type, and then click Save.
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4. Collecting Failure Information
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Chapter 1 Maintenance
Windows Server 2012 R2
4.1.2
1. Click Settings on Charms Bar.
To go to the step 4, you can directly choose Event Viewer by right-clicking on the lower left corner of
the screen.
Charms Bar Right-click menu
2. Click Control Panel from Settings.
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Chapter 1 Maintenance
3. Click View event logs of System and Security on Control Panel.
4. Select the type of log in Windows Logs.
Application records events related to running applications.
Security records events related to security.
System records events that occur in Windows system components.
5. Click Save All Events As from Action menu.
6. Type the file name of the log file in File name.
7. Select the type of the log file you want to save in Save as type, and then click Save.
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4. Collecting Failure Information
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Chapter 1 Maintenance
4.2
Collecting Configuration Information
This section describes how to collect hardware information or configuration.
Tips
If a STOP error, system error, or system stall occurs, restart Windows and then
follow the procedure below.
Windows Server 2016
4.2.1
1. Right-click the left bottom of screen, and click Run from the menu displayed.
2. Type msinfo32.exe, and then press <Enter> key.
System Information starts.
3. Click Export from File menu.
4. Type a file name to save in File Name, and then Click Save.
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Windows Server 2012 R2
4.2.2
1. Click Search on Charms Bar.
You can also use Run feature by right-clicking on the lower left corner of the screen.
Charms Bar Right-click menu
2. Type msinfo32.exe in the text box, and then press <Enter> key.
[Search] [Run]
3. System Information starts.
4. Click Export from File menu.
5. Type a file name to save in File Name, and then Click Save.
4.3
Collecting User-Mode Process Dump
The user-mode process dump is the failure information related to application errors.
For details, see Chapter 1 (5.2 How to Create a User-Mode Process Dump File) in "Installation Guide
(Windows)".
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4.4
Collecting Memory Dump
If an error occurs, the dump file will be saved to acquire necessary information. You can specify any location
for saving the diagnostic information. For details, see Chapter 1 (5.1 Specifying Memory Dump Settings
(Debug Information)) in "Installation Guide (Windows)".
Consult with your sales representative before dumping the memory. Dumping the memory while the server is
in operating normally will affect the system operation.
Important
A message indicating insufficient virtual memory may appear when
restarting the system due to an error. Ignore this message and proceed.
Restarting the system may result in an inability to properly dump the data.
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5.
Troubleshooting
If this system does not operate as intended, check it according to the contents of the following checklist before
sending it for repair. If an item in the checklist corresponds with a problem you are experiencing, follow the
subsequent check and processing instructions.
If the system still does not operate normally, write down the messages displayed on the screen and then contact
your sales representative.
5.1
Problem of Powering On
[?] Fail to power on the server
Is the server properly supplied with power?
Check if the power cord connects to the power outlet (or UPS) that meets the power specifications for
the server.
Use the power cord that comes with the server. Additionally, check the power cord for broken shield or
bent plugs.
Make sure the power breaker for the connected power outlet is on.
If the power cord is plugged to a UPS, make sure the UPS is powered and it outputs power. Refer to the
manual that comes with the UPS for details.
Power supply to the server may be linked with UPS using the Setup Utility.
□ Have you pressed the POWER switch?
□ Is the STATUS LED indicator lit in green?
If the STATUS LED indicator is lit in red or amber, check the system status using the iLO, and also
check the connection of cables and optional items. If the problem persists, contact your maintenance
service company.
□ Is the window shown on the display?
Check the cable connection to the display and the power supply of the display.
[?] POST does not complete
Is memory installed correctly?
Check if memory is installed correctly.
Is the memory size large?
Wait for a while. The memory check takes longer than usual when the installed memory size is large.
Did you perform any keyboard or mouse operation immediately after you started the server?
Restart the server and do not perform any keyboard or mouse operation until the POST start-up
message appears.
Are memory and PCI devices supported for use with this server?
Operation of the server with unauthorized devices is not supported.
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[?] Fail to power on the server
□ Did you press POWER Switch?
→ Press the power switch and verify that the power lamp has turned green.
□ Does the POWER LED light amber?
→ Press the power switch and wait for 45 seconds.
□ Does the STATUS LED light red or amber?
→ Use iLO to verify the contents of the Integrated Management Log (IML), and reattach the component
indicated in the log. If nothing changes, replace the component.
□ Is the power supply plugged in correctly?
→ Reinstall the power supply.
→ Verify that there are no faults in the power cable wiring.
→ Plug another device into the grounded outlet to verify that the outlet is working.
→ Verify that the power cord is not damaged by replacing it with one that is known to be working correctly.
□ Is the power working correctly?
→ If the power is not working correctly, replace the power unit.
→ Verify that the corresponding circuit breaker is switched on.
→ Ask a certified technician to check the voltage and verify that the required specifications are satisfied.
→ If a kinetic enclosure power consumption cap or enclosure power restriction is enabled on a supported
server, verify that enough power is being supplied to support the server.
□ Does the server power unit meet the power requirements for the server's configuration?
→ If the server power unit does not meet the power requirements for the server's configuration, replace it.
□ Is the device connected to a UPS?
→ When connected to a UPS, verify that the UPS power is on, and that power is being outputted from the
UPS. Refer to the UPS's manual for details. Linked power supply settings for the UPS can be configured
using the Setup Utility.
□ Are you experiencing a problem not mentioned above?
→ Use iLO and check the Server Health Summary on the external monitor.
[?] The server does not complete POST, or the
server completes POST with errors.
□ Is the memory installed correctly?
→ Verify that the memory is installed correctly.
□ Are the installed memory and PCI device supported by the device?
→ The functionality of devices other than those specified by our firm cannot be guaranteed.
□ Does the STATUS LED light red or amber?
→ Use iLO to verify the contents of the Integrated Management Log (IML), and reattach the component
indicated in the log. If nothing changes, replace the component.
□ Is there a problem with the display?
→ Correct the display's wiring.
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5.2
Problem of Installing OS
[?] Unable to create a partition when installing Windows Server 2012 R2
Is the following message displayed?
The message above means that you failed to create a partition. In this case, delete the partition you
attempted to create, and then create a new partition.
If you have connected a data disk to a partition, be careful not to delete that partition.
For details, refer to the Microsoft website below:
Windows Server 2012 R2
https://technet.microsoft.com/en-us/library/dn387077.aspx
[?] Unable to install OS
Is the hard disk drive properly installed?
Make sure that the hard disk drive is installed securely and that cables are properly connected.
Is the disk format correct?
Follow the table below to create a partition depending on the boot mode.
Boot mode Disk format
UEFI Mode GPT (GUID partition table)
Legacy Mode MBR (master boot record)
For example, the following message appears if an MBR disk is specified as the system drive of Windows
on UEFI boot mode.
To change the disk format, clear the partition configuration and create a new partition. All of the data on
the hard disk drive will delete. Back up necessary data before clearing the partition configuration.
Did you configure the RAID controller?
For a RAID system, use EXPRESSBUILDER or RAID Configuration Utility (Off-line Utility or LSI
Software RAID Configuration Utility) to properly configure the RAID controller before installing OS.
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Did you create a logical drive?
For a RAID system, create a logical drive using EXPRESSBUILDER or RAID Configuration Utility
(Off-line Utility or LSI Software RAID Configuration Utility) to install OS.
[?] Unable to install Windows
Did you check the precautions for installation?
For installing OS, see "Installation Guide (Windows)".
[?] A product key is not requested
Did you use the backup DVD-ROM?
You do not need to type the product key when installing Windows with the backup DVD-ROM.
[?] The Telnet Service is not installed
Adjust the computer name to 14 characters or less (*), and then install the Telnet Service according to
the following procedure:
(1) Click Run on Start menu.
(2) Enter tlntsvr/service in Open, and then click OK.
(3) Click Start menu, point to Control Panel, click Administrative Tools, and then click Services to
confirm whether the Telnet Service is registered.
* You can specify the computer name at 15 characters or more after installing the telnet service.
[?] An error message appears after the graphics accelerator is installed
Is the Server Core installation of Windows Server 2012 R2?
An application error is recorded in event log after restarting. Ignore this event log because it does not
affect system operation.
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5.3
Problem of Starting OS
[?] Unable to start OS
Have the settings of the RAID controller changed?
Specify the correct settings with RAID Configuration Utility (Off-line Utility or LSI Software RAID
Configuration Utility).
Is the RAID controller found by POST?
Be sure to connect the RAID controller correctly and retry.
Is the RAID controller installed firmly straight into the PCI slot?
Install the RAID controller properly.
Is the RAID controller mounted on the PCI slot for which the mounting is restricted?
Check the mounting restrictions of the server and then mount the RAID controller on the correct slot.
Are the hard disk drives properly installed?
Install the hard disk drives properly.
Is the cable connected to the hard disk drive or disk array unit correctly?
Connect the SAS cable properly.
Is OS Boot Manager registered in “UEFI Boot Order”?
In UEFI boot, in case OS Boot Manager (Windows Boot Manager, Red Hat Enterprise Linux, etc.) is not
registered in “UEFI Boot Order”, use “One-Time Boot” menu for now to boot OS from your boot device.
By the OS you started, OS Boot Manager is registered at the top of “UEFI Boot Order”. After that, you
will be able to start from OS Boot Manager you registered. In case you cannot boot OS from the boot
device even after you have executed the above step, add manually the file and pass of OS Boot
Manager to “UEFI Boot Order” from “Add Boot Options” menu.
Is Boot Order in the order you expected?
Set up the suitable Boot Order from “UEFI Boot Order” menu or “Legacy BIOS Boot Order” menu.
Does the boot mode setting of System Utility march the “Boot Mode” of the installed OS?
Select System Configuration > BIOS/Platform Configuration (RBSU) > Boot Options from System
Utility, and then set “Boot Mode” appropriately.
When enabling Secure Boot, does the optional card used for booting support Secure Boot?
When "Secure Boot" is enabled, the optional card UEFI driver must be signed with Microsoft key in order
to make the optional card recognized as a bootable device. Set to the UEFI driver of.
[?] Unable to start OS
Does the configured boot media match the OS installed on the boot media?
Configure bood mode property.
In an OS installed on the intended boot device?
Install an OS on the intended boot device.
Is VMware ESX starting up in UEFI boot mode?
When booting VMware ESX in UEFI Boot Mode, enable UEFI Optimized boot.
Is secure boot enabled?
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To make the option card recognizable as a bootable device when Secure Boot has been enabled, you
need to have an option card UEFI driver that has been signed with the Microsoft key. Set all option
cards to signed UEFI driver.
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5.4
Problem of RAID System
[?] Unable to rebuild the RAID array
Is the capacity of the hard disk drive to be rebuilt correct?
Use a hard disk drive with the same capacity as that of the faulty hard disk drive.
Is the logical drive RAID0?
RAID0 cannot be rebuilt because it has no redundancy. Replace the failed hard disk drive, reconfigure
the RAID array, and recover the drive using backup data.
[?] Unable to automatically rebuild the RAID array
Did you wait for sufficient time until the hard disk drive was replaced?
Follow the steps below to use the auto-rebuilding feature.
(1) Remove a failure HDD.
(2) Wait for at least 90 seconds.
(3) Install a new HDD.
[?] The hard disk drive failed
Contact your sales representative.
[?] Additional battery is not found
Are the cable between the battery pack and battery board and the control cable between the battery board
and battery connector connected correctly?
Connect the cables correctly.
Is this message displayed after the battery is connected?
If the battery charging status is low, the battery is not found. If the battery is not found although 24 hours
has passed, restart the system once.
If the battery is not found although the above action has been taken, the additional battery may be faulty.
Contact your sales representative.
[?] DISK LED flashes
Does DISK LED flashes frequently even while the hard disk drive is not accessed?
Ignore the flashing. When Patrol Read is running, the DISK LED flashes even if the hard disk drive is not
being accessed. If a SATA hard disk drive is used, the DISK LED stays on.
[?]
During the POST process, the controller is not visible or shows errors
Make sure that the controller is supported for the server.
Make sure that the controller is installed and seated properly.
Make sure that the cables are properly connected.
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If the controller is physically damaged, replace it.
If the controller is recognized by the system ROM, then reseat the controller.
Run controller diagnostics and follow the steps displayed.
Update the firmware.
Download the Active Health System log.
[?] Controllers are no longer redundant (the controller shows errors during the POST process, or the cache is
disabled)
Make sure that the controllers are supported for the server.
Make sure the controllers are installed and seated properly.
Make sure that the cables are properly connected.
If the controller is physically damaged, replace it.
Run controller diagnostics and follow the steps displayed.
Make sure that the controllers are compatible controller models.
Verify that the controller cache sizes are compatible.
Verify that the FBU (flash backup unit) is installed and connected correctly.
Update the firmware.
Download the Active Health System log.
[?] Smart Array S100i SR Gen10 SW RAID drives are not found when RAID mode is disabled
When Smart Array S100i SR Gen10 SW RAID controller is enabled on a server and RAID mode is
disabled in the System Utility, then the drives are listed as AHCI drives or H220i drives and the RAID
controller is not found in POST or device manager. When RAID mode is enabled, the drives appear as
Smart Array S100i SR Gen10 SW RAID controller drives.
Below is the procedure to correct the problem.
1. Press the <F9> key during the startup process to access System Utility.
2. In the System Configuration menu, select BIOS/Platform Configuration (RBSU) → Storage
Options → SATA Controller Options → Embedded SATA Configuration → Smart Array SW
RAID Support.
3. Press <F10> key to save the configuration.
4. Reboot the server.
[?] Data located on drives accessed in RAID mode is not compatible with data accessed from non-RAID mode
Recommends that you access drive data only when the same RAID or non-RAID mode is enabled. Back
up and restore the data on the drives.
[?] The Smart Array controller does not show logical drives after moving drives to a new server or JBOD
Be sure to follow all drive roaming rules when migrating drives.
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Note
Drive roaming lets you move disk drives and arrays while maintaining data
availability. You can move one or more disk drives in a configured logical drive to a
different bay position as long as the new bay position is accessible by the same
controller. In addition, you can move a complete array from one controller to
another, even if controllers are in different servers. The logical drive status must be
good before you move physical drives to a new bay position.
Drive roaming is an offline feature. There is no method for removing an array while
the server is online and then moving it to a new physical location.
5.5
Problem of Internal Devices and Other Hardware
[?] Unable to access the internal or external devices
Are cables properly connected?
Make sure that the interface cables and power cord are properly connected. Also make sure that the
cables are connected in the correct order.
Is the power-on order correct?
When the server has any external devices connected, power on the external devices first, then the
server.
Did you install drivers for connected optional devices?
Some optional devices require specific device drivers. Refer to the manual that comes with the device to
install its driver.
Is option board setting correct?
Refer to the manual that comes with the board for details to specify I/O port address, and other settings.
[?] The keyboard or mouse does not work
Is the cable properly connected?
Make sure that the cable is connected to the connector on the front or rear of the server.
Is BIOS configuration correct?
In System Utility, you can change the configuration of USB. In System Utility, from System
Configuration > BIOS/Platform Configuration (RBSU) > System Options > USB Options, check the
configuration of USB port to which the keyboard is connected.
Are the server drivers installed?
Refer to the manual that comes with your OS to check that the keyboard and mouse drivers are
installed.
[?] Unable to access the hard disk drive
Is the hard disk drive supported by the server?
Operation of any device that is not authorized by NEC is not supported.
Is the hard disk drive properly installed?
Check the hard disk drive installation status and the cable connections.
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[?] The hard disk drive is failed
Be sure no loose connections exist.
Update the components, if an update is available for any of the following components:
- Smart Array Controller firmware
- Dynamic Smart Array driver
- Host bus adapter firmware
- Expander backplane SEP firmware
- System ROM
Be sure the drive or backplane is cabled properly.
If the drive's data cable is faulty, replace it.
If a dummy tray is attached, verify that it is attached correctly.
Run SSA and check the status of the failed drive.
Be sure the replacement drives within an array are the same size or larger.
Be sure the replacement drives within an array are the same drive type, such as SAS, SATA, or SSD.
Power cycle the server. If the drive shows up, check to see if the drive firmware needs to be updated.
[?] Drives are not recognized
Be sure no power issues exist.
Be sure no loose connections exist.
Update the components, if an update is available for any of the following components:
- Smart Array Controller firmware
- Dynamic Smart Array driver
- Host bus adapter firmware
- Expander backplane SEP firmware
- System ROM
Be sure the drive or backplane is cabled properly.
Check the drive LEDs to be sure they indicate normal function.
Be sure the drive is supported.
Power cycle the server. If the drive appears, check to see if the drive firmware needs to be updated.
Be sure the drive bay is not defective by installing the hard drive in another bay.
Be sure the replacement drives within an array are the same size or larger.
Be sure the replacement drives within an array are the same drive type, such as SAS, SATA, or SSD.
When using a disk array controller, be sure the drive is configured in a disk array by running SSA.
Be sure that the correct controller drivers are installed.
Be sure that the controller supports the hard drives being installed.
If SAS expanders are used, be sure the Smart Array controller contains a cache module.
If a storage enclosure is used, be sure the storage enclosure is powered on.
If a SAS switch is used, be sure disks are zoned to the server using the Virtual SAS Manager.
Be sure that RAID mode is enabled in System Utility.
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[?] Data is inaccessible
Are the files corrupt?
Run the repair utility for the operating system.
Do
viruses exist on the server?
Run a current version of a virus scan utility.
If a TPM is installed, is it correctly enabled on the server?
Be sure that the TPM is enabled in System Utility. If the TPM is not enabled, follow the TPM
replacement recovery procedure in the operating system document.
Does an encrypted file exist?
When migrating encrypted data to a new server, follow the recovery procedures in the operating system
document.
[?] Server response time is slower than usual
Review information about the operating system encryption technology, which can cause a decrease in
server performance.
Is the drive full?
Be sure the drive is not full. If needed, increase the amount of free space on the drive. Recommends
that drives have a minimum of 15 percent free space.
Is a recovery operation pending on the logical drive?
Make sure that a recovery operation is not pending on the logical drive by using SSA.
[?] SmartDrive icons or LEDs illuminate errors for the wrong drive or an error message is displayed in POST,
SSA, or SSADUCLI
Make sure that the cabling from the drive backplane to the mother board is correct.
[?] POST message or IML message is registered
Replace the device, because the device is approaching the maximum usage limit for writes to the
device.
[?] Additional internal or external devices do not operate correctly.
Be sure the internal or external devices being installed are a supported option on the server.
Be sure the issue is not caused by a change to the hardware release. For details, see the NEC web site.
Be sure the new internal or external devices are installed properly.
Be sure no memory, I/O, or interrupt conflicts exist.
Be sure all cables are connected to the correct locations and are the correct lengths.
Be sure other components were not accidentally unseated during the installation of the new internal or
external devices.
Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are
installed and current, and the correct version for the hardware is installed.
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After installing or replacing boards or other options, verify that the system recognizes all changes to the
hardware in the options setup in System Utiliti. If the new hardware is not properly configured, a POST
Error message indicating the configuration error may be registered.
Be sure all switch settings are set correctly.
Be sure all boards are properly installed in the server.
[?] An unknown problem occurs with an internal or external device.
Check the server LEDs to see if any statuses indicate the source of the issue.
Be sure no loose connections exist.
Turn the server's power off, and follow the procedure below.
1. Power down and disconnect power to the server. Remove all power sources to the server.
2. Reduce the server to the minimum hardware configuration by removing all cards or devices that are
not necessary to power on the server. Keep the monitor connected to view the server power-on
process.
3. Reconnect power, and then power on the system. If the system fails in this minimum configuration,
one of the primary components has failed. If you have already verified that the processor, power
supply, and memory are working before getting to this point, replace the motherboard. If not, be sure
each of those components is working.
4. If the system boots and video is working, add each component back to the server one at a time,
restarting the server after each component is added to determine if that component is the cause of
the issue. When adding each component back to the server, be sure to disconnect power to the
server and follow the description in the server document.
[?] A problem is occurs when using an internal or external device made by another company.
Be sure that the server and OS support the device.
Verify that the latest version of the driver, or the version of the driver appropriate for the device is
installed.
Be sure the device is properly installed.
[?] The cooling fan does not operate correctly.
Verify that the fan is attached correctly. If the fan is not attached correctly, remove the top cover and fix
the fan in place according to the user's guide for the server.
Make sure that the cooling fan configuration meets the functional requirements of the server.
Replace any required non-functioning cooling fans and restart the server.
Be sure all fan slots have the cooling fans or blanks installed.
Check the cooling fan airflow path is not blocked by cables or other material.
Verify that the top cover is attached correctly. If the server is operated for an extended period of time
with the top cover removed, airflow might be impeded, causing thermal damage to components.
Be sure no POST error messages are displayed while booting the server that indicate temperature
violation or fan failure information. For the temperature requirements for the server, see the User’s
Guide of the server.
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Use iLO or an optional IML viewer to access the IML to see if any event list error messages relating to
the cooling fans are listed
In the iLO web interface, navigate to the Information > System Information page and check the
following information:
1. Click the Fans tab and verify the fan status and fan speed.
2. Click the Temperatures tab and verify the temperature readings for each location on the
Temperatures tab. If a hot spot is located, then check the airflow path for blockage by cables and
other material. A hot spot is not an absolute temperature but is relative to a component specification.
Hot spot is defined as temperature on a sensor within 3°C of a Caution threshold listed on the
Temperature tab.
For BladeSystem c-Class enclosure fan issues, review the fan section of OA SHOW ALL and the FAN
FRU low-level firmware.
[?] The cooling fan operates at a higher speed than normal.
In the iLO web interface, navigate to the Information > System Information page and check the
following information:
- Click the Fans tab. Fan speeds can be high if a sensor temperature is within approximately 10°C of the
Caution threshold.
- Click the Temperatures tab, and check the fan status and fan speed. Fan speeds greater than 60%
are expected to be loud.
Update the server to the latest firmware versions, such as iLO firmware, system ROM, option firmware,
etc.
Verify that all air ducts and required blanks, such as drive blanks, processor heatsink blanks, dummy
trays, etc., are installed.
Make sure that the correct processor heatsink is installed.
Make sure that the correct fan is installed, if the system supports both standard fans and performance
fans.
[?] The cooling fan makes excessive noise while operating at low speed.
Replace the cooling fan.
[?] A cooling fan with hot-plug support does not operate correctly.
Check the server LEDs to see if any statuses indicate the source of the issue.
Be sure no POST error messages are displayed.
Be sure hot-plug fan requirements are being met. For details, see User’s Guide of the server.
[?] The TPM is no longer detected from System Utility.
Contact your maintenance service company, and replace it with the new motherboard and TPM kit.
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[?] The memory does not function correctly.
Check any server LEDs that correspond to memory slots.
Be sure the memory meets the server requirements. For details, see User’s Guide of the server.
Be sure the memory installs properly.
Update the system ROM to the latest version.
Verify that the DIMM is installed correctly according to the procedure.
Reseat the DIMM.
Replace the DIMM.
If the third-party memory is installed on the server, remove it.
[?] Server is out of memory
Be sure the memory meets the server requirements. For details, see User’s Guide of the server.
Be sure no operating system errors are indicated.
Update the system ROM to the latest version.
[?] POST error message or IML message of DIMM is displayed.
Make sure that the Advanced Memory Protection settings and DIMMs are installed properly.
Make sure that the DIMMs are supported on the server.
Be sure that the associated processor is installed for all DIMMs on the server.
Update the system ROM to the latest version.
[?] Server fails to recognize existing memory.
Be sure the server supports processor installed in the server.
For all DIMMs installed in the server, be sure the associated processor is installed.
Be sure the memory is configured properly.
Reseat the DIMM.
Update the system ROM to the latest version.
Replace the DIMM.
[?] The server does not recognize new memory installed on the server
Be sure the memory is the correct type for the server.
Be sure the memory is installed according to the server requirements. For details, see User’s Guide of
the server.
Be sure you have not exceeded the memory limits of the server or operating system. For details, see
User’s Guide of the server.
Be sure the server supports the number of processor cores. For details, see User’s Guide of the server.
Be sure no Event List error messages are displayed in the IML.
Be sure the memory is installed properly.
Be sure no conflicts are occurring with existing memory. Run the server setup utility.
If the memory is faulty, replace it.
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Update the system ROM to the latest version.
[?] A STOP error, a blue screen (Windows), or a purple diagnostic screen (VMware) is displayed.
Reseat the DIMM.
Update the system ROM to the latest version.
Replace the DIMM.
[?] A Linux kernel panic occurs.
Reseat the DIMM.
Update the system ROM to the latest version.
Replace the DIMM.
[?] Server restarts or powers down unexpectedly
Reseat the DIMM.
Update the system ROM to the latest version.
Replace the DIMM.
[?] Parity errors occur
Reseat the DIMM.
Update the system ROM to the latest version.
Replace the DIMM.
[?] Performance of memory is degraded
Reseat the DIMM.
Update the system ROM to the latest version.
Replace the DIMM.
[?] The memory LED is amber
Reseat the DIMM.
Update the system ROM to the latest version.
Replace the DIMM.
[?] ECC errors occur with no other symptoms
Reseat the DIMM.
Update the system ROM to the latest version.
Replace the DIMM.
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[?] POST error message or IML message is displayed indicating an NVDIMM restore error
Remove and replace the failed NVDIMM.
[?] POST error message or IML message is displayed indicating an NVDIMM backup error
Sanitize the NVDIMM
If the error persists, replace the NVDIMM.
[?] POST error message or IML message is displayed indicating an NVDIMM uncorrectable memory error
Sanitize the NVDIMM
If the error persists, replace the NVDIMM.
[?] If NVDIMM-N Memory Interleaving is enabled, all NVDIMMs on a processor are disabled
Sanitize the NVDIMM
If the error persists, replace the NVDIMM.
[?] If NVDIMM-N Memory Interleaving is disabled, only the NVDIMM indicated is disabled
Sanitize the NVDIMM
If the error persists, replace the NVDIMM.
[?] POST error message or IML message is displayed indicating an NVDIMM backup power error
Check that the Flash Backup Unit (FBU) is installed and functioning properly.
Reseat the NVDIMM and DIMM.
If the error persists, replace the NVDIMM.
[?] A POST Error message or an IML message indicating the error of the NVDIMM controller will be registered
Update the NVDIMM firmware.
If the error persists, replace the NVDIMM.
[?] A POST Error message or an IML message indicating the erasure error of the NVDIMM will be registered
Copy the data to the new NVDIMM by following the procedure below.
1. Save the contents of the NVDIMM to other media to preserve the data.
2. Replace the NVDIMM.
3. Sanitize the new NVDIMM.
4. Copy the preserved data to the new NVDIMM.
[?] A POST Error message or an IML message indicating the equipment error of NVDIMM will be registered
Copy the data to the new NVDIMM by following the procedure below.
1. Save the contents of the NVDIMM to other media to preserve the data.
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2. Replace the NVDIMM.
3. Sanitize the new NVDIMM.
4. Copy the preserved data to the new NVDIMM.
[?] A POST Error message indicating the sanitization error of the NVDIMM will be registered
Retry sanitizing the NVDIMM
If the error persists, replace the NVDIMM.
[?] If one or more new NVDIMMs are installed in the server where the NVDIMM has been already installed, an
Error message indicating that all the NVDIMMs are disabled will be registered
Do one of the following:
- Remove the newly installed NVDIMMs to continue using the existing NVDIMMs in the server.
- Sanitize the NVDIMMs indicated to begin using all NVDIMMs in the server.
[?] If NVDIMM interleaving is disabled, only the NVDIMMs with corrupted metadata are disabled
Sanitize all NVDIMMs disabled due to corrupt metadata.
[?] If NVDIMM Interleaving is enabled, all NVDIMMs on a processor are disabled
Sanitize all NVDIMMs disabled due to corrupt metadata.
[?] All NVDIMMs on processor X are disabled
One or more NVDIMMs were removed from this server and the server has NVDIMM-N Memory
Interleaving enabled. Do one of the following:
- Reinstall the missing NVDIMMs.
- Sanitize all NVDIMMs on processor X to begin using the smaller interleaved set.
[?] A POST Error message or an IML message indicating the memory initialization error or the uncorrectable
error will be registered. If NVDIMM Interleaving is enabled, all NVDIMMs on processor X are disabled. If
NVDIMM Interleaving is disabled, then only the affected NVDIMMs are disabled.
Perform the procedure below.
1. Reseat the NVDIMMs and all DIMMs in the server.
2. Sanitize all NVDIMMs disabled due to this error.
3. If the error persists, replace the NVDIMM.
[?] A POST Error message or an IML message will be registered. If NVDIMM Interleaving is enabled, all
NVDIMMs on processor X are disabled. If NVDIMM Interleaving is disabled, then only the affected
NVDIMMs are disabled.
Does the server not match the original server in which the NVDIMM was used, and is NVDIMM-N Memory
Interleaving enabled?
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Perform the procedure below.
1. Remove the processor and replace it with the previously installed processor type.
2. Reboot the server.
3. Save the contents of the NVDIMM to other media to preserve the data.
4. Remove the processor and replace it with the new processor.
5. Sanitize all NVDIMMs in the system.
6. Restore data to the NVDIMM.
7. Remove the processor and replace it with the previously installed processor type.
Was the NVDIMM moved?
Perform one of the procedures below.
- To preserve data, install the NVDIMM in the location indicated by the message.
- Sanitize all NVDIMMs indicated by the message. The data on the NVDIMM is not available after
sanitization.
[?] QPI Snoop Configuration error message for NVDIMMs is received and all NVDIMMs on a processor are
disabled
Perform one of the procedures below.
- Change the QPI Snoop Configuration setting to match the previous system.
- Sanitize all NVDIMMs indicated by the error. The data on the NVDIMM is not available after
sanitization.
[?] POST error message or IML message is displayed, and NVDIMMs are disabled in the system (the
NVDIMM-N Memory Interleaving is enabled, then all NVDIMMs on processor X are disabled)
The NVDIMM was previously being used in a server with NVDIMM-N Memory Interleaving enabled, but is
this server configured for NVDIMM-N Memory Interleaving disabled?
Perform one of the procedures below.
- Change the NVDIMM-N Memory Interleaving setting for the NVDIMM to the same setting for the server
and then, reboot the server. Below is the procedure to change the settings.
-- If the NVDIMM was previously installed in a server that had NVDIMM-N Memory Interleaving
enabled, enable NVDIMM-N Memory Interleaving in System Utility.
- Sanitize all NVDIMMs indicated. All data on the NVDIMM will not be available after sanitization.
[?] POST error message or IML message is displayed, and NVDIMMs are disabled in the system (the
NVDIMM-N Memory Interleaving is disabled, then only affected NVDIMMs are disabled)
The NVDIMM was previously being used in a server with NVDIMM-N Memory Interleaving disabled, but is
this server configured for NVDIMM-N Memory Interleaving enabled?
Perform one of the procedures below.
- Change the NVDIMM-N Memory Interleaving setting for the NVDIMM to the same setting for the server
and then, reboot the server. Below is the procedure to change the settings.
-- If the NVDIMM was previously installed in a server that had NVDIMM-N Memory Interleaving
disabled, disable NVDIMM-N Memory Interleaving in System Utility.
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- Sanitize all NVDIMMs indicated. All data on the NVDIMM will not be available after sanitization.
[?] POST error message or IML message is displayed, and all NVDIMMs on processor X are disabled.
Was the NVDIMM previously inserted in a server on which Channel Interleaving was enabled, while Channel
Interleaving is disabled on the current server?
Perform one of the procedures below.
- Change the Channel Interleaving setting in System Utility. Below is the procedure to change the
settings.
-- If the NVDIMM was previously installed in a server that had Channel Interleaving enabled,
enable Channel Interleaving in System Utility.
- Sanitize all NVDIMMs on processor X.
[?] POST error message or IML message is displayed, and all NVDIMMs in the system are disabled
Are NVDIMMs installed on a server?
Disable Node Interleaving in System Utility.
Is Advanced Memory Protection set to an option other than Advanced ECC.
Change the setting for Advanced Memory Protection to Advanced ECC.
[?] A POST Error message or an IML message indicating that the Flash Backup Unit (FBU) is not fully
charged will be registered
To continue using the NVDIMMs, do one of the following:
- Change NVDIMM-N Backup Power Policy to Wait for Backup Power on Boot.
- If NVDIMM-N Backup Power Policy is already configured to Wait for Backup Power on Boot, then
reboot the server.
- Wait for the flash backup unit (FBU) to charge sufficiently.
[?] POST error message or IML message is received indicating an unsupported NVDIMM on the system
Replace the NVDIMM with a supported HPE SmartMemory NVDIMM
[?] POST error message or IML message is displayed, and the
system halts
Remove the unsupported capacitor pack from the system, and then install a flash backup unit (FBU).
[?] POST error message or IML message is displayed indicating that the System Programmable Logic Device
revision in this system does not meet minimum requirements for operation with NVDIMMs
Remove all NVDIMMs from the server.
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[?] POST error message or IML message of the processor is received
Be sure each processor is supported by the server and is installed as directed in the server
documentation. The processor socket requires very specific installation steps and only supported
processors should be installed.
Be sure the server ROM is current.
Be sure you are not mixing processor stepping, core speeds, or cache sizes if this is not supported on
the server.
If the server has only one processor installed, reseat the processor.
If the server has only one processor installed, replace it with a known functional processor.
If the server has multiple processors installed, test each processor:
1. Remove all but one processor from the server. Replace each with a processor terminator board or
blank, if applicable to the server.
2. Replace the remaining processor with a known functional processor. If the issue is resolved after you
restart the server, a fault exists with one or more of the original processors. Install each processor one
by one, restarting each time, to find the faulty processor or processors. At each step, be sure the
server supports the processor configurations.
[?] POST error message or IML message is received indicating an uncorrectable machine check exception
Replace the processor.
[?] Error message is received indicating low power or loss of power
Replace the battery.
[?] POST message or IML message is received indicating an issue with either the motherboard or the power
backplane
Check all error messages for possible issues with other components and troubleshoot components
identified.
Make sure that no loose connections exist on the motherboard or power backplane. It is not necessary
to reseat processors.
Remove any components recently added.
Using System Utility <F9>, set the system configuration back to the default value. To set the system
configuration back to the default value in case the system does not start, use Jumper Switch SW6.
Gather necessary information and contact your sales representative.
[?] System does not boot from the SD or microSD card
Be sure the drive boot order in the System Utility is set so that the server boots from the SD or microSD
card.
Use the iLO web interface to verify that the SD card is detected by LO.
Remove all power from the server. Reseat the SD or microSD card, and then power on the server.
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[?] System does not boot from the USB drive key
Be sure that USB is enabled in the System Utility.
Make sure that the server is configured to boot from the USB drive in "UEFI Boot Order" or "Legacy
BIOS Boot Order" of System Utility.
Reseat the USB drive key.
Move the USB drive key to a different USB port, if available.
[?] The tape drive is stuck and will not eject
Manually press the eject button. Wait for up to 10 minutes for the tape to rewind and eject.
Perform a forced eject:
1. Press and hold the Eject button for at least 10 seconds.
2. Wait for up to 10 minutes for the tape to rewind and eject. The green Ready LED should flash.
Power cycle the drive. Wait for up to 10 minutes for the drive to become ready again.
Check for conflicts in backup software services.
Check the SAS/HBA/Driver configuration of the drive.
Inspect media and cables, and discard any that are faulty or damaged.
［?］A trouble of data import or export has occurred on the tape drive.
Execute Drive Assessment Test with StorageWorks Library and Tape Tools.
Important
If you execute Drive Assessment Test, the tape is overwritten. If you do not
want the tape to be overwritten, execute log-based Device Analysis Test
instead.
Execute Media Assessment Test with StorageWorks Library and Tape Tools (This is a read-only test).
［?］The back-up of tape drive cannot be completed without problem.
Execute Drive Assessment Test with StorageWorks Library and Tape Tools.
Important
If you execute Drive Assessment Test, the tape is overwritten. If you do not
want the tape to be overwritten, execute log-based Device Analysis Test
instead.
Check the back-up log.
Check whether the constitution used is supported.
Check the followings and confirm whether the media is not damaged.
・Whether the position of label is right
・Whether the reader pin is damaged, left out or becomes loose
・Whether there is damage on the joint of cartridge
・Whether the device is used under wrong circumstances
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Check the problems of software.
・Check your back-up software.
・Check whether the execution of virus scan software is scheduled when back-up is executed.
Check whether a tape can be formatted.
Check whether the media used has a proper product number.
Using StorageWorks Library and Tape Tools, extract Support Ticket.
・Look for problems in Cartridge STATUS Section.
・Look for problems in Drive STATUS Section.
Check whether Tape Error LED is on.
1. Reload the tape that might be the cause of trouble. If the blink of Tape Error LED stops, there is no
trouble.
2. Load a new tape or a tape with which no trouble is confirmed. If the blink of Tape Error LED stops,
there is no trouble.
3. Reload the tape that might be the cause of trouble. In case Tape Error LED blinks, you should judge
the tape is damaged and dispose it.
Dispose the media used under the circumstance whose temperature is over 45℃ or below 5℃.
［?］Nothing is displayed for 60 seconds or longer after the server is switched on.
Check whether the power cord of monitor is connected to a properly functioning electrical outlet with an
earth.
Turn on the monitor and check that the power light is on and electricity is supplied to the monitor.
Check whether the monitor is connected to a targeted server or a console switch via cable.
Check the following connections to confirm there are not any poor connections.
・In case you use a rack-mount type server, check the cable connected to the console switch. In addition,
check whether the switch is properly configured for the server. There may be a case that you need to
connect the monitor directly to the server to check that the console switch is not damaged.
・In case you use a tower type server, check the connections of cables from the monitor to the sever and
from the server to the outlet.
・In case you use a blade, check that SUV cable of c-Class blade is connected to VGA cable of the
monitor and to the connector at the front of blade
Press any key or enter your password and wait a while until the screen becomes active. Then check that
the power saver feature is not enabled.
Check that additional power is not needed for the action of PCle device or the graphic controller.
Check that any video expansion board is not added instead of an on-board video. In case a video
expansion board is added, there is a case that the video looks not to be functioning. Remove the video
cable from the on-board video and connect the cable to the video jack on the expansion board.
Note
In all servers, in case any video expansion board is installed, an on-board video
becomes disabled automatically.
Press any key or enter your password, and wait a while until the screen becomes active. Then check
that the power-on password feature is not enabled. In addition, you can check whether the power-on
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password is valid according to whether the key-shaped icon is displayed on the screen when POST is
completed. In case you do not know your password, you should make the power-on password invalid
using the password disabling switch on the motherboard.
In case a video expansion board is installed to the slot compatible with PCI hot plug, check the power
lamp of slot to confirm electricity is supplied to the slot.
Check that the video expansion board is supported on the server and OS.
Check that the driver of video is up to date.
［?］The monitor does not function properly when the power saver feature is used.
Check that the power saver feature is supported by the monitor. If it is not supported, make the feature
disabled.
［?］The colors of video are not displayed properly on the monitor.
Check that 15 pin VGA cable is firmly connected to the proper VGA port of the server and the monitor.
Check that the monitor and the console switch are compatible with the VGA output of the server.
Check that the VGA cable is not damaged. Use the cable which confirmed to be functioning.
［?］Slow moving horizontal lines are displayed on the monitor.
Check that electromagnetic interference has not occurred. Move the monitor away from other monitors
or transformers.
［?］The mouse and keyboard does not operate properly.
Check the followings to confirm there are not any poor connections.
・In case you use a console switching device, you should check that the server is properly connected to
the switch.
・In case you use a rack-type server, check the cable to the switch box. In addition, check that the switch
is properly configured for the server.
・In case you use a tower-type server, check the connection of cable connecting the input device and the
server.
In case you use a console switching device, check that all the cables and connectors have proper length
and are supported by the switches. Refer to the document of switch.
Check whether the latest driver for operating system is installed.
Change the device driver and confirm the device driver is not broken.
Restart the system and after the server is rebooted, check whether the input devices functions properly.
Change the device to an equivalent device (another mouse or keyboard of same type) whose action is
confirmed.
・In case any problems occur even with a new mouse or a keyboard, the connector board of system I/O
board is damaged. Replace the board.
・If you do not find any troubles, the previous input device is damaged. Change the device.
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Check that the keyboard and mouse are connected to the proper ports. Check that the LED on the
keyboard blinks or NumLock LED lights during POST. In case you cannot observe that, change the
connection port.
Check that the keyboard and mouse are not dirty.
［?］Recovery method is required from the system while you change an expansion board on a server
encrypted by BitLocker.
In case you change an expansion board on a server encrypted by BitLocker, disable BitLocker before
changing the expansion board. If you do not make BitLocker disabled, System requires the recovery
method that was selected when BitLocker was configured. If you cannot enter one or more proper
recovery passwords, you will become unable to access all the encrypted data. Enable BitLocker after
the installment is finished.
［?］Network Controller or LOM Card does not operate.
Check the LED on Network Controller or that of LOM Card to confirm whether there is a status showing
the cause of trouble.
Check that there are no poor connections.
Check that a proper kind of cable suitable for the network speed or that a proper SFP or DAC cable is
used. In case you use 10GB network device of dual port, the type of media (DAC cable, equivalent
SPF+ module, etc.) should be same on both sides of SFP ports. Mixed use of different SFPs (SR/LR) on
one device is not supported.
Change the network cable to another cable which is proved to run properly to confirm the network cable
functions properly.
Check that the problem of software is not the cause of malfunction.
Check that the server and the operating system support the controller.
In System Utility, check that Controller is enabled.
Check that the server’s ROM is the latest version.
Check that the controller’s driver is the latest version.
Check that a valid IP address is given to the controller and the configuration is proper.
［?］Network controller or LOM card has become unable to operate.
Check the LED on Network controller or that of LOM Card to confirm whether there is a status showing
the cause of trouble.
Check that a proper network driver for the controller is installed and the driver file is not broken.
Re-install the driver.
Check that there are no poor connections.
Change the network cable to another cable which is proved to run properly to confirm the network cable
functions properly.
Check that the network controller or LOM card is not damaged.
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［?］Network controller or LOM Card has stopped operating after the addition of expansion board to the
server.
Check that there are no poor connections.
Check that the server and the operating system support the controller.
In case you install a new expansion board, you should re-install network driver not to change the
configuration of the server.
1. From the operating system, uninstall the network controller driver of a controller which does not
function.
2. Reboot the server and execute the suitable option of System Utility. Check that the server can
recognize the controller and the controller can use the resource.
3. Reboot the server and re-install the network driver again.
Check that a suitable driver is installed.
Check that the parameters of the driver match with the configuration of the network controller.
［?］A problem has occurred on the network inter connect blade.
Check that the network inter connect blade is properly attached and connected.
［?］ During POST process, the controller is not displayed or an error is displayed.
Check that the controller is supported by the server.
Check that the controller is properly connected and fixed.
Check that the cable is properly connected.
In case that the controller is physically damaged, replace it.
In case the controller is recognized by system BIOS, re-install the controller.
Execute the diagnosis of controller and follow the procedure displayed.
Update the firmware to the latest version.
Download Active Health System log.
［?］The duplication of controller has been lost (an error is not displayed during POST process or cache has
been disabled).
Check that the controller is supported by the server.
Check that the controllers are properly connected and fixed.
Check that the cable is properly connected.
In case that the controller is physically damaged, replace it.
Execute the diagnosis of controller and follow the procedure displayed.
Check that the controllers are compatible models.
Check that the cache sizes of controllers are compatible.
Check that Flash Backup Unit (FBU) is properly installed and connected.
Update the firmware to the latest version.
Download Active Health System log.
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［?］A POST Error message or an IML message will be registered on an arbitrary server where the Flash
Backup Unit (FBU) is configured for the Smart Array Controller
Check that Flash Backup Unit (FBU) is properly installed.
Confirm whether Flash Backup Unit (FBU) is fully charged.
Update the system ROM.
［?］An error, retry, time-out, or a drive error not included in the guarantee occurs when an old Mini-SAS cable
is used.
The product life cycle of Mini-SAS connector is 250 times of connection/disconnection (outer, inner and
cable Mini-SAS connector).
If you use an old Mini-SAS cable whose product life cycle is ending, replace it.
［?］In a connection using SUV cable, a USB device is not recognized, an error message is displayed, or a
device cannot be turned on.
Remove the USB device and execute any of the followings.
・Connect a USB device which needs less than 500mA of electricity.
・Connect the USB hub of external power source to the SUV cable and connect the USB device to the
hub.
［?］On the flow control of LAN Controller
In case Flow Control is set to “Auto Negotiation”, “Rx & Tx Enabled”, “Tx Enabled” or “transmission
enabled”, or “transmission/reception enabled”, when the packet processing of OS stops in the state of
heavy reception load due to system hang etc., PauseFrame might be transmitted continuously. In such
cases, due to massive pile-up of packets at the switch side, the buffer within the switch becomes scarce
and all communication devices connected to the switch may be affected. In order to avoid such cases,
set Flow Control to “Disabled” or “Invalid”.
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5.6
Problem of OS Operation
［?］Windows operation is unstable
Have you installed Starter Pack?
See "Installation Guide (Windows)" to install Starter Pack.
If you restore the Windows from a backup tool, Starter Pack is needed to install again.
［?］Cannot turn the power OFF at the blue screen (STOP error screen)
Perform the forced shutdown (continue to press the power switch at least four seconds) to turn off the
server.
［?］Unable to connect to a network
Is the cable connected properly?
Securely connect the proper cable to the network port on the rear of the server. Additionally, make sure
that the cable conforms to the network interface standards.
Are BIOS settings correct?
With System Utility, you can set the internal network controller to disabled. Check the BIOS settings with
Setup Utility.
Have you completed protocol and services settings?
Confirm that the network driver for the server has been installed and various settings, such as TCP/IP
protocol, have been properly specified.
Are transfer rate settings correct?
Confirm that the transfer rate and duplex mode are the same as those of the connecting hubs.
［?］OS stops
Using a latest virus scan utility, scan viruses.
Check the event log.
Check IML.
In order that you can check when needs emerge, collect the information on NMI crash dump.
Acquire Active Health System Log and inform the content to your sales representative.
［?］An error message is displayed in the error log
Follow the information displayed in the error log.
［?］After starting Windows, the time advances or delays by several hours
Is Time Zone of the RBSU correctly set?
Check whether Time Format is set to "Local Time" in Date and Time of the RBSU. In addition, check
whether Time Zone is set to "Unspecified Time Zone" in this case.
If it is set to "Local Time" while not set to "Unspecified Time Zone," change the settings in the following
procedure.
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1. Select Date and Time from System Utility (<F9> Launch).
2. Change Time Format to "UTC."
3. Change Time Zone to "Unspecified Time Zone."
4. Set Time Format back to "Local Time" while keeping the status set in step 3.
5. Press the <F10> key to save the setting. If it is saved using the <F12> key at this time, the setting
can not be reflected correctly since the OS will be started without rebooting.
6. Select "Reboot the System" from System Utility, then restart it.
［?］ On Windows OS, there is a Virtual Install Disk (a Drive called VID).
By following the steps below, you can disable the Virtual Install Disk.
Tips
In the Virtual Install Disk, the drivers used during the installation of Windows OS
are stored.
When Virtual Install Disk is installed by the manual option, it is automatically
enabled and automatically install the necessary drivers.
1. Press the F10 key during POST to start the EXPRESSBUILDER.
2. After restarting from EXPRESSBUILDER, click [Perform Maintenance].
3. Click [BIOS/Platform Configuration].
4. Go to [BIOS/Platform Configuration (RBSU)] - [System Options] - [USB Options] - [Virtual Install
Disk] and set to Disabled.
5. Click the [BIOS/Platform Configuration (RBSU)] on the left pane and click [Update].
6. After restarting, VID will be disabled.
With this, the procedure is completed.
5.7
Problem of Starter Pack DVD
［?］Unable to read the manuals
Have you installed Adobe Reader to your computer?
To read the manuals, install Adobe Reader in your computer.
Is an error message "Internet Explorer has stopped" displayed?
Close the dialog box and continue the operation. When the same error message appears again,
double-click "version.xml" under the root directory of the DVD, and choose Yes in the dialog box.
［?］The menu item of Integrated Installation is gray
Is your system environment suitable?
To run Integrated Installation, log on to the Windows on the server with an administrative account.
[［?］The menu is displayed with a wrong language
Is your system environment suitable?
Confirm the settings of Regional and Language Options. Specify the language settings of each tab to
English (US).
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5.8
Problem of Bundled Software
［?］The installer is displayed by a wrong language or resulted in an error
Is your system environment correct?
Confirm the settings of Regional and Language Options. Set the language settings of each tab to
English (US).
［?］The problem of NEC ESMPRO ServerAgentService (for Windows)
For details of NEC ESMPRO ServerAgentService (for Windows), see NEC ESMPRO
ServerAgentService Installation Guide (Windows) in Starter Pack.
［?］The problem of NEC ESMPRO Manager
For details of NEC ESMPRO Manager, see NEC ESMPRO Manager Installation Guide or online help.
5.9
Problem of Optical Disk Drive
［?］Unable to access or play CD, DVD and other optical disks
Is the disk properly set in the optical disk drive tray?
There is a holder in the tray to secure the disk. Make sure that the disk is securely placed in the holder.
［?］Unable to access or play DVD/CD-ROMs
Is the DVD/CD-ROM supported by the server?
For a CD with copy guard which does not conform to the CD standard, the playback of such a disk with
the optical disk drive is not supported.
The DVD/CD-ROM for Macintosh is not supported.
［?］Unable to eject a disk using the eject button
Eject the disk in the following steps.
1. Press the power switch to turn off the server (POWER/SLEEP LED is off).
2. Use a 100 mm long metal pin that
is 1.2 mm in diameter (or uncoil a
thick paper clip) and insert it into
Eject Hole at the front of the tray.
Keep pressing slowly until the tray
comes out.
Important
Do not use toothpicks, plastic and other fragile pins.
If you still cannot eject the disk, contact your sales representative.
Eject Hole
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3. Pull the tray out with your hands.
4. Remove the disk.
5. Push the tray back to its original position.
［?］Unable to start the system from the CD-ROM or the DVD drive.
Regarding the drive boot process of System Utility, check that the server is configured to start first from
the CD-ROM or the DVD drive.
Check whether there is a poor connection.
Check whether the disc is not damaged.
Check whether the drive is not damaged.
In case that the OS and the server support boot from USB CD-ROM or DVD drive and boot is possible,
check whether legacy support of USB CD-ROM or DVD drive.
［?］Data read out from a CD-ROM or a DVD drive is broken or data cannot be read out.
If contamination or residue is left on the surface of CD or DVD, clean the drive and the disc. In case a
label is attached to the surface of disc, remove the label and the residue of adhesive.
Check whether the device supports the specification of disc.
［?］Unable to detect a CD-ROM or a DVD drive.
Check whether there is a poor connection.
Check whether the drive or the cable is not damaged.
Update the driver to the latest version.
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6.
Windows System Recovery
Recover the Windows system by using the following instructions if the system does not work normally.
Note
After recovering the system, be sure to install each driver and Standard
Program Package.
See "Installation Guide (Windows)" to install Standard Program Package and
device drivers.
If the Windows system cannot find hard disk drives, you cannot recover the
Windows system.
6.1
Recovery of Windows Server 2016 / Windows Server 2012 R2
If the Windows does not start normally, you can recover it using the feature of the Windows installation disc.
To run this feature, start the installation disc, and then choose Repair your computer in Windows Setup
wizard.
We recommend that this option is performed by the system administrator.
If the RAID controller driver is required, take the following steps:
Note
In case you use an on-board RAID controller and an internal optical disc drive,
load the driver from a removable media.
Copy the following folder from Starter Pack DVD to a removable media
beforehand.
<DVD>:\software\001\drivers\sw_raid1_driver
1. Turn on the power to the display and this server in that order or restart.
Set the OS install media.
2. Press <F11> key during POST to start Boot Menu.
In One-Time Boot Menu, select the optical disc drive to which OS install media is set.
3. Start the OS from the OS installation media.
The message "Press any key to boot from CD or DVD..." appears on the upper part of the screen.
To boot from the media, press the <Enter> key.
While boot-up proceeds, the message "Loading files..." appears.
4. Choose Repair your computer in Windows Setup wizard.
5. Click Troubleshoot.
6. Click Command Prompt.
7. After setting Starter Pack DVD to the drive, execute the following command to load the driver:
For on-board RAID controller:
drvload <DVD>:\software\001\drivers\sw_raid1_driver\SmartDQ.inf
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Tips
In case you use an on-board RAID controller or an internal optical disc drive, load
the driver from a removable media.
drvload <Removable Media>:\sw_raid1_driver\SmartDQ.inf
For RAID controller (N8103-189/190/191/192/193/194/195/201)
Tips
The volume label for each drive can be checked from the display result of the dir
command.
Example: dir C:\
8. Exit the command prompt.
The driver installation is completed.
drvload <DVD>:\software\001\drivers\dac1_driver\SmartPqi.inf
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Chapter 1 Maintenance
7.
Resetting and Clearing the Server
See this section if the server does not work or if you want to set the system settings back to the default settings.
7.1
Software Reset
In case POST processing stops and does not operate, or the server stops during the start-up of System Utility,
press <Delete> key while pressing <Ctrl> key and <Alt> key. Clear all the data in progress that are stored in
the memory and restart.
7.2
Forced Shutdown
In case you cannot turn off the power in the following situations, press the power switch of device for 4 seconds
or longer. You can forcefully turn off the power.
・Unable to turn off the power although you have executed the shutdown from OS.
・Unable to turn off the power although you have pressed the POWER switch.
Regarding the position of POWER switch, see Chapter 1 (4.2 Front View (Without Front Bezel)) in User’s Guide.
Note
If you want to turn on the power again, do so after you wait for 30 seconds or
longer.
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7.3
Initialization of System Configuration Information
Description on the Features of System Maintenance Switch
7.3.1
Here we describe the features of system maintenance switch of the server.
Table: Detailed Features of System Maintenance Switch
Position Default Configuration Features
SW1 *1, *5 OFF
OFF Set to OFF usually.
ON Set the security of iLO5 to disabled.
SW2 OFF Reserved
－
SW3 OFF Reserved
－
SW4 OFF Reserved
－
SW5 *2, 5 OFF
OFF
Set to OFF usually.
ON
Clears power-on password and administrator password.
SW6 *3, *5 OFF
OFF Set to OFF usually.
ON Set the system configuration back to the default values. *4
SW7 OFF
Reserved
－
SW8 OFF
Reserved
－
SW9 OFF
Reserved
－
SW10 OFF
Reserved
－
SW11 OFF
Reserved
－
SW12 OFF
Reserved
－
Important
Do not change the system maintenance switch that says “Reserved” unless
it is instructed by the document. It may cause the trouble or malfunction of
device.
*1 Set SW1 to ON in the following cases.
・When the passwords of all the users which administrator authority is given of iLO5 have become unknown
・When you change the feature of iLO5 from disabled to enabled
*2 Regarding the operation procedure of SW5, see Chapter 2 (7.3.4 Clearing a Password) of this document.
*3 Regarding the operation procedure of SW6, see Chapter 2 (7.3.3 Set the System Configuration Back to
Default Values).
*4 Default values may be different from the factory preset.
*5 When you set SW1, SW5, and SW6 to ON at the same time, boot with the backup ROM.
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Chapter 1 Maintenance
Operation Procedure of System Maintenance Switch
7.3.2
When you operate the system maintenance switch, follow the procedure below.
Check the position of the system maintenance switch: SWx (x stands for the number of the switch).
1.
Regarding the positions of system maintenance switch, refer to the following diagram of R120h-2M or
2.
R120h-1M.
Referring to Chapter 2 (1.2 Overview of Installation and Removal) in User’s Guide attached to the device,
3.
remove the top cover.
In case you cannot operate the system maintenance switch because of an option board installed,
4.
remove the raiser cage referring to Chapter 2 (1.11 Riser Card) in User’s Guide.
Change the system maintenance switch you want to operate to ON or OFF.
5.
Important
Referring to Chapter 1 (1.8 Measures against Electrostatic Discharge) in “For
the Safe Use”, work caring for electrostatic discharge.
Important
When you handle the system maintenance switch, use a sharp tool such as a
pointed toothpick or tweezers (however, avoid ones with sharp edges) and
slide it horizontally to the direction of your handling. Do not operate with a
mechanical pencil.
Assemble the parts you removed to the original state, and then connect the power cord.
6.
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(Ex.) In case you changed only SW6 to ON
In case all the switches are OFF (default)
ＯＮ
１ ２ ３ ４ ５ ６ ７ ８ ９ 10 11 12
ＯＮ
１ ２ ３ ４ ５ ６ ７ ８ ９ 10 11 12
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(Ex.) In case you changed only
SW6 to ON
In case all the switches
are OFF (default)
ＯＮ
１ ２ ３ ４ ５ ６ ７ ８ ９ 10 11 12
ＯＮ
１ ２ ３ ４ ５ ６ ７ ８ ９ 10 11 12
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Chapter 1 Maintenance
Set the System Configuration Back to Default Values
7.3.3
In case the device cannot be started due to the change of system configuration etc., you can initialize the
system configuration by operating the system maintenance switch SW6 on the motherboard. It has the same
function as the Restore Default Manufacturing Settings in the System Default Options menu. For more details,
please refer to Chapter 2 (1. System Utilities) of this book.
The operation procedure of system maintenance switch SW6 is as follows.
Follow Chapter 2 (7.4.2 Operation Procedure of System Maintenance Switch) of this document to
1.
change the system maintenance switch: SW6 to ON.
Press POWER Switch to turn on the power.
2.
After about 10 seconds, the following message is displayed.
3.
Maintenance switch detected in the On position.
The System is being default configured. This may take a few minutes…
Then after about 20 seconds, the following message is displayed.
4.
Power off the server and toggle the maintenance switch to the Off position.
Keep pressing POWER Switch for longer than 4 seconds to turn off the power forcibly.
5.
Follow Chapter 2 (7.3.2 Operation Procedure of System Maintenance Switch) of this document to set the
6.
system maintenance switch: SW6 back to ON.
Press POWER Switch to turn on the power.
7.
The following error message is displayed during POST.
8.
267 – IMPORTANT: Default configuration settings have been restored at the request of the user.
Action: Restore any desired configuration settings which differ from defaults.
Press <F9> key to start System Utility.
9.
In System Default Options menu, select Restore Default Manufacturing Settings and set it to Yes,
10.
restore the default settings.
A dialog that says [Question] Do you want to reboot the system? appears.
11.
If you select OK, the device restarts.
12.
Tips
When you start the device after initializing the system configuration, the device
may restart during POST.
Tips
You can set the system configuration back to the default values when SW6 is ON,
but Power On Password and Administrator Password are not included.
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Clearing a Password
7.3.4
In case you forget a password to log in System Utility or Power On Password, you can clear passwords by
operating the system maintenance switch SW5.
To operate the system maintenance switch SW5, follow the procedure below.
Turn the system maintenance switch: SW5 into ON in accordance with Chapter 2 (7.3.2 Operating
1.
Procedure of System Maintenance Switch) in this manual
Press POWER Switch to turn on the power.
2.
Press the <F9> key during POST execution.
3.
The following message is displayed on the screen and then POST will be stopped.
4.
When POST stops, press the POWER switch to turn the power OFF.
5.
Turn the system maintenance switch: SW5 into OFF again in accordance with Chapter 2 (7.3.2
6.
Operating Procedure of System Maintenance Switch) in this manual.
Tips
If the <F9> key is not pressed, POST will proceed normally without displaying the
message. However, the password will be cleared. In that case, turn off the power
after waiting until POST is completed.
Press POWER Switch to turn on the power.
7.
Password override switch detected in the
‘ON’
position.
Power off the server and turn switch to the
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NEC Express5800 Series
Express5800/R120h-1M, R120h-2M
Useful Features
This chapter explains useful features of this product. Refer to it when necessary.
1. System Utilities
This section explains how to configure the system and details the parameters.
2. RAID System Configuration
This section explains the RAID configuration utility built in this machine.
3. Details of EXPRESSBUILDER
This section explains EXPRESSBUILDER, which comes with this machine.
4. Details of Starter Pack
This section details Starter Pack.
5. iLO 5
This section explains iLO 5.
6. NEC ESMPRO
This section explains NEC ESMPRO, an application for management and monitoring.
7. NEC Product Info Collection Utility
This section explains the NEC Product Info Collection Utility.
8. Smart Storage Administrator
This section explains Smart Storage Administrator.
9. Express Report Service / Express Report Service (HTTPS)
This section explains Express Report Service and Express Report Service (HTTPS), which automatically
report failure information about this machine.
10. Express Report Service (MG)
This section explains Express Report Service and Express Report Service (MG), which automatically report
failure information about this machine.
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Chapter 2 Useful Features
1.
System Utilities
The System Utilities, built in the system ROM, provide the configuration instructions for the launching order, the
diagnostic function for detecting system abnormality, and the log collection function for enabling quick analysis
after occurrence of a system failure, as well as system information checking and the function of configuring the
devices.
1.1
Launch the System Utilities
To launch the System Utilities, power on this machine or restart it to advance POST.
After a while, the following message appears at the bottom of the screen.
Press the <F9> key. POST ends at this time. The System Utilities is launched.
Tips
The messages displayed vary, depending on the environment.
1.2
Parameter Descriptions
When the System Utilities are launched, the following menu appears.
System Configuration
One-Time Boot
Embedded Application
System Information
System Health
Exit and resume system Boot
Reboot the System
Select Language
Setup Browser Selection
These menus have submenus for relevant items. Selecting submenus allows you to configure further
detailed parameters.
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For details about the options, see the table below.
Option Parameter Description
System Configuration
-
Displays the System Configuration menu.
You can
use this option to set up the System Utilities, the other
system devices, and the option card devices.
One-Time Boot
-
Displays the One-Time Boot menu. Use this option to
boot the system only one time from a device not
dependent on the predefined boot order. Selecting a
device through One-Time Boot menu does not change
the predefined boot order.
Embedded Application
-
Displays the [Embedded Application] menu. By using
this option, you can update Embedded UEFI Shell,
[EXPRESSBUILDER], and firmware or display
[Embedded Diagnostics], [Integrated Management
Log], and [Active Health System Log].
System Information
-
Displays the System Information menu. Use this
menu to view system information including the system
name, system ROM version, date, processor
information, and memory information.
System Health
-
Displays the System Health menu.
Use this option to
display the health status of all the devices within this
machine. When an error is detected during POST,
<F2> View Information/Errors appears. This starts up
by pressing the <F2> key.
Exit and resume system boot
-
Exits the System Utilities and continues with the usual
boot process.
Reboot the System
-
Exits the System Utilities and restart the BIOS.
Select Language [English]
Simplified Chinese
Japanese
Changes the current language of the system.
Seup Browser Selection GUI
Text
[Auto]
Selects the setup browser to use. In the [Auto] mode,
use [Text] when the user enters the System Utilities via
the serial console or [GUI] when the user enters it via
the IRC or physical terminal.
[ ]: Default setting
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Chapter 2 Useful Features
System Configuration
1.2.1
When you select System Configuration from the System Utilities, the following menu appears.
BIOS/Platform Configuration (RBSU)
BMC Configuration Utility
Embedded device information
For details about the options, see the table below.
Option Parameter Description
BIOS/Platform Configuration
(RBSU)
-
Accesses BIOS/Platform Configuration (RBSU) to set
up the System Utilities and other platforms.
BMC Configuration Utility
-
Launches BMC Configuration Utility in order to set up
BMC.
(Embedded device name)
-
Sets the embedded device parameter.
The number of options displayed increases or
decreases, depending on whether or not a PCIe device
is installed.
Example: Embedded LOM
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Chapter 2 Useful Features
BIOS/Platform Configuration (RBSU)
1.2.2
When you select System Configuration > BIOS/Platform Configuration (RBSU) from the System Utilities, the
BIOS/Platform Configuration (RBSU) menu appears.
For details about the options, see the table below.
Option Parameter Description
Workload Profile General Power Efficient Compute
General Peak Frequency Compute
General Throughput Compute
Virtualization - Power Efficient
Virtualization - Max Performance
Low Latency
Mission Critical
Transactional Application Processing
High Performance Compute(HPC)
Decision Support
Graphic Processing
I/O Throughput
Custom
Select this option to choose a workload profile for
power and performance.
System Options
-
Select this option to display the available System
Options. System Options include various
configuration options.
Processor Options
-
Select this option to display Processor options,
such as configuring Intel Hyper-Threading,
Processor Core Enablement, and x2APIC
Support.
Memory Options
-
Use this option to configure additional memory
options, such as Advanced Memory Protection.
Virtualization
Options
-
Select this option to display virtualization options,
such as Virtualization Technology, Intel VT-d,
and SR-IOV.
Boot Options
-
Select this option to display the Boot Options
menu. Use this menu to configure Boot Options,
such as Boot Mode, UEFI Optimized Boot, Boot
Order Policy, UEFI Boot Order, and Legacy BIOS
Boot Order.
Network Options
-
Select to enter the Network Options.
Storage Options
-
Use this option to configure storage options, such
as PCIe Slot Storage Boot Policy options.
Power and
Performance
Options
-
Select this option to display Power Management
and Performance options. Use this menu to set
the Power Regulator, Advanced Power Options,
Intel Turbo Boost, ACPI SLIT, and other Power
and Performance options.
Embedded UEFI
Shell
-
Select this option to display the Embedded UEFI
Shell options menu. Use this menu to enable the
Embedded UEFI Shell, add the Embedded UEFI
Shell in the boot order, and enable automatic
execution of the default UEFI Shell startup script.
Server Security
-
Select this option to display the Server Security
menu. Use this menu to set the power-on and
administrator password, and to set access to
EXPRESSBUILDER and the Trusted Platform
Module (TPM).
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Chapter 2 Useful Features
Option Parameter Description
PCIe Devices
Configuration
-
Select this option to display the PCI Express
(PCIe) Device options menu. Use this menu to
configure options, such as PCIe Device Disable,
and other PCIe related power and performance
options.
Advanced Options
-
Select this option to display all the available
Advanced Options. Advanced Options do not
generally require modification from their default
values, but might need to be modified in some
situations.
Date and Time
-
Use this option to enter the Date and Time
options.
System Default
Options
-
Select this option to display the System Default
Options.
[ ]: Default setting
(1)
System Options Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options from the
System Utilities, the System Options menu appears.
For details about the options, see the table below.
Option Parameter Description
Boot Time Optimizations
-
Select this option to display Boot Time Optimizations
options, such as Dynamic Power Capping, and Extended
Memory Test.
Serial Port Options
-
Select this option to display the Serial Port Options menu.
Use this menu to configure the Embedded and Virtual
Serial Port settings.
USB Options
-
Select this option to display USB options, such as setting
USB control, USB boot support, and removable flash media
boot sequence.
Server Availability
-
Select this option to display the Server Availability menu.
Use this menu to enable the Automatic Server Recovery
Status and Timeout, configure Power-on-Self-Test, set the
Power Button Mode, and set the Power-On Delay.
Server Asset Information
-
Select this option to display the Server Asset Information
options. Use this menu to modify server information,
administrator contact information, service contact
information, and the system startup message.
Diagnostics Options
-
This device does not support it.
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Chapter 2 Useful Features
(a) Boot Time Optimizations Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options> Boot
Time Optimizations from the System Utilities, the Boot Time Optimizations menu appears.
For details about the options, see the table below.
Option Parameter Description
Dynamic Power Capping
Functionality
(*1)
Auto
Enabled
[Disabled]
This setting is to correct the power value during
POST.
If this is set to [Auto], the power value is corrected at
the first startup of this device. After this, correction of
this value is performed when this device is
configured or the settings are changed.
If this is set to [Disabled], the power value is not
corrected, and Dynamic Power Capping is not
supported.
If this is set to [Enabled], the power value is
corrected every time the device starts up.
Extended Memory Test Enabled
[Disabled]
When enabled, the system validates memory during
the memory initialization process. If uncorrectable
memory errors are detected, the memory is mapped
out, and the failed DIMMs are logged to the
Integrated Management Log (IML). Enabling this
option can result in a significant increase in the
server boot time.
Memory Fast Training [Enabled]
Disabled
This option enables a boot time reduction by
controlling when the BIOS bypasses the full memory
training. When enabled, the server bypasses the full
memory training during boot, and uses memory
parameters determined on a previous boot to
decrease boot time. Note that even when enabled,
the BIOS performs a full memory training if the
DIMM configuration or processor configuration
changes, or if there is a change in any BIOS setting
related to memory or processor configuration. When
disabled, the server performs a full memory training
on every server boot.
UEFI POST Discovery Mode [Auto]
Force Full Discovery
Force Fast Discovery
Use this option to configure the UEFI POST
Discovery Mode. When Auto is selected, the system
selectively starts devices which are required for
booting the devices in the UEFI Boot Order list.
Note: For some situations with auto mode like
system configuration change, the system will
change to start all devices for discovering all boot
devices. When Force Full Discovery is selected, the
system starts all devices in the system providing full
boot device availability.
Note: When Force Full Discovery is selected, boot
time might significantly increase. When Force Fast
Discovery is selected, the system starts devices as
less as possible for getting the shortest boot time.
Note: When Force Fast Discovery is selected, some
unsupported device might not work properly. You
might need to replace the unsupported device with
the supported one.
Memory Clear on Warm Reset Enabled
[Disabled]
Use this option to configure when memory is cleared
on warm resets. When disabled, the contents of
memory are only cleared on a warm reset if
requested by the operating system. When enabled,
memory is cleared on all reboots. Disabling this
option can save boot time by skipping the clearing of
memory on warm resets.
[ ]: Default setting
*1: an option usable with System ROM Version 1.20 or later.
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(b) Serial Port Options Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options > Serial
Port Options from the System Utilities, the Serial Port Options menu appears.
For details about the options, see the table below.
Option Parameter Description
BIOS Serial Console and
EMS
-
Select this option to display the BIOS
Serial Console and EMS menu. Use
the menu to view POST error
messages and run the System Utilities
remotely through a serial connection to
the server COM port or Virtual Serial
port. The remote server does not
require a keyboard or mouse.
Embedded Serial Port COM 1; IRQ4; I/O: 3F8h-3FFh
[COM 2; IRQ3; I/O: 2F8h-2FFh]
Disabled
Select this option to assign the logical
COM port address and associated
default resources to the selected
physical serial port. The operating
system can overwrite this setting.
Virtual Serial Port [COM 1; IRQ4; I/O: 3F8h-3FFh]
COM 2; IRQ3; I/O: 2F8h-2FFh
Disabled
Use this option to assign the logical
COM port address and associated
default resources used by the Virtual
Serial Port (VSP).
In order to support BIOS Serial
Console and serial console of
operating system, VSP enables
emulated serial port that provides
management processor.
[ ]: Default setting
BIOS Serial Console and EMS Menu
①.
When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options > Serial
Port Options > BIOS Serial Console and EMS from the System Utilities, the BIOS Serial Console and EMS
menu appears.
For details about the options, see the table below.
Option
Parameter Description
BIOS Serial Console Port [Auto]
Disabled
Physical Serial Port
Virtual Serial Port
Use this option to re-direct video and keystrokes
through the serial port to OS boot. This option
can interfere with non-terminal devices attached
to the serial port. In such cases, set this option to
disabled. This option is only supported in English
language mode when running in the UEFI
pre-boot System Utilities.
BIOS Serial Console Emulation
Mode
VT100
ANSI
[VT100+]
VT-UTF8
Use this option to select the emulation mode
type. The option you select depends on the
emulation you want to use in your serial terminal
program (such as HyperTerminal or PuTTy). The
BIOS Serial Console Emulation Mode must
match the mode you select in your terminal
program.
BIOS Serial Console Baud Rate 9600
19200
38400
57600
[115200]
This is the transfer rate at which data is
transmitted through the serial port.
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Chapter 2 Useful Features
Option
Parameter Description
EMS Console [Disabled]
Physical Serial Port
Virtual Serial port
Use this option to configure the ACPI serial port
settings, which include the ability to redirect the
Windows Server Emergency Management
console (EMS) through either the physical or
virtual serial port.
[ ]: Default setting
(c) USB Options Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options > USB
Options from the System Utilities, the USB Options menu appears.
For details about the options, see the table below.
Option
Parameter Description
USB Control [All USB Ports Enabled]
All USB Ports Disabled
External USB Ports
Disabled
Internal USB Ports Disabled
All USB Ports Enabled: Enables all USB ports
and embedded devices. All USB Ports Disabled:
Disables all USB ports and embedded devices.
External USB Ports Disabled: Disables only
external USB ports. Internal USB Ports Disabled:
Disables only internal USB ports.
USB Boot Support [Enabled]
Disabled
Set this option to disabled to prevent the system
from booting to any USB devices connected to
the server. This includes preventing boot to
virtual media devices, and the embedded SD or
uSD card slot (if supported).
Removable Flash Media Boot
Sequence
Internal SD Card First
Internal DriverKeys First
[External DriveKeys First]
Use this option to select which USB or SD Card
devices you want to search for first when
enumerating boot devices. You can select
whether the system boots to external USB drive
keys, internal USB drive keys, or the internal SD
card slot. This option does not override the
device boot order in the Standard Boot Order
(IPL) option. You can only configure this option
when Boot Mode is set to Legacy BIOS.
Virtual Install Disk Enabled
[Disabled]
Use this option to control the Virtual Install Disk.
The Virtual Install Disk contains drivers specific to
this server that an OS can use during installation.
If enabled, the Virtual Install Disk appears as a
drive in the operating system.
Internal SD Card Slot [Enabled]
Disabled
Use this option to enable or disable the Internal
SD Card Slot. When set to disabled, the SD card
slot is disabled, regardless of whether an SD
Card is installed or not. The SD Card will not be
visible in the pre-boot environment or under the
operating system.
[ ]: Default setting
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(d) Server Availability Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options >
Server Availability from the System Utilities, the Server Availability menu appears.
For details about the options, see the table below.
Option
Parameter Description
ASR Status [Enabled]
Disabled
Use this option to configure the Automatic Server Recovery
option, which enables the system to automatically reboot if
the server locks up.
ASR Timeout [10 Minutes]
15 Minutes
20 Minutes
30 Minutes
5 Minutes
When Automatic Server Recovery is enabled, you can use
this option to set the time to wait before rebooting the
server in the event of an operating system crash or server
lockup.
Wake-On LAN [Enabled]
Disabled
You can configure the server to be powered on remotely
when it receives a special packet. This option requires a
NIC, NIC driver, and operating system that are
WOL-capable.
POST F1 Prompt [Delayed 20 Seconds]
Delayed 2 Seconds
Disabled
Use this option to configure the system to display the F1
key on the server POST screen. If an error is encountered,
you can press the F1 key to continue with the server
power-up sequence. Select one of the following options:
Delayed 20 Seconds - If an error occurs, the system
pauses for 20 seconds at the F1 prompt and continues to
boot the OS.
Delayed 2 Seconds - If an error occurs, the
system pauses for 2 seconds at the F1 prompt and
continues to boot the OS.
Disabled - If an error occurs,
the system bypasses the F1 prompt and continues to boot
the OS.
Note: For critical errors, the system pauses for 20
seconds at the F1 prompt, regardless of how this option is
configured.
Power Button Mode [Enabled]
Disabled
Disabling this option disables the momentary power button
functionality. This option does not affect the four-second
power button override or the remote power control
functionality.
Automatic Power-On Always Power On
Always Power Off
[Restore Last Power
Stats]
Use this option to configure the server power state when
AC power is applied to the system. By default, the system
returns to its previous power state when AC power is
restored after an AC power loss. Always Power On and
Always Power Off cause the system to always return to the
"on" and "off" state, respectively, whenever power is
applied, even if the system is in the "off" state when power
is lost.
Power-On Delay [No Delay]
random Delay
15 Second Delay
30 Second Delay
45 Second Delay
60 Second Delay
Use this option to delay the server from turning on for a
specified time. Pressing the power button (using the Virtual
Power Button), or Wake-ON LAN events, and RTC
Wake-up events override the delay and power on the
server without any additional delay. This enables
staggering when servers power-up after a power loss to
prevent power usage spikes. Note that the actual delay
before the server is powered on will be longer than the
specified time because the server must always wait for iLO
FW to initialize before the server attempts to power on.
[ ]: Default setting
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(e) Server Asset Information Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options >
Server Asset Information, the Server Availability menu appears.
For details about the options, see the table below.
Option
Parameter Description
Server Information
-
Select this option to modify the server information.
Administrator Information
-
Enter the administrator's contact information.
Service Contact Information
-
Enter the service contact information.
Cutom POST Messages String of up to 62
alphanumeric and/or
special characters
Enter a message to be displayed on POST screen
during system startup. This feature limits POST
screen messaging to 62 characters, special
characters are also accepted.
[ ]: Default setting
Server Information Menu
①.
When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options >
Server Asset Information, the Server Information menu appears.
For details about the options, see the table below.
Option
Parameter Description
Server Name String of up to 28
characters
Select this option to modify the server name text
line.
Server Assert Tag String of up to 33
characters
Select this option to modify the Server Asset Tag
text line.
Assert Tag Protection Locked
[Unlocked]
Use this option to lock Asset Tag information. When
set to lock, the Asset Tag is not erased if the default
system settings are restored.
Server Primary OS String of up to 43
characters
Use this option to modify the Server Primary OS
text line.
Server Other Information String of up to 28
characters
Use this option to modify the Other Server text line.
Power-On Logo [Enabled]
Disabled
Use this option to disable the display of the logo
during system boot. This option does not affect the
server boot time.
[ ]: Default setting
Administrator Information Menu
②.
When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options >
Server Asset Information > Administrator Information, the Administrator Information menu appears.
For details about the options, see the table below.
Option
Parameter Description
Administrator Name String of up to 28 characters Enter the server administrator's name text.
Administrator Phone
Number
Phone number
String of up to 28 characters
Enter the server administrator's phone number text.
Administrator E-mail
Address
E-Mail Address
String of up to 28 characters
Enter the server administrator's e-mail address.
Administrator Other
Information
String of up to 28 characters Enter the server administrator's information text.
[ ]: Default setting
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Service Contact Information Menu
③.
When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options >
Server Assert Information > Service Contact Information, Service Contact Information menu appears.
For details about the options, see the table below.
Option
Parameter Description
Service Contact Name
String of up to 28 characters Enter the server service contact name text.
Service Contact Phone
Number
Phone number
String of up to 28 characters
Enter the server service contact phone number text.
Service Contact E-mail
Address
E-Mail Address
String of up to 28 characters
Enter the server service contact e-mail address.
Service Contact Other
Information
String of up to 28 characters Enter the other server service contact information text.
(f) Diagnostics Options Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options >
Diagnostics Options from the System Utilities, the Diagnostics Options menu appears.
For details about the options, see the table below.
Option
Parameter Description
Embedded Diagnostics
[Enabled]
Disabled
This device does not support it.
Embedded Diagnotics
Mode
[Auto]
Text Console
This device does not support it.
[ ]: Default setting
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Processor Options Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Processor Options from
the System Utilities, the Processor Options menu appears.
For details about the options, see the table below.
Option
Parameter Description
Intel(R)
Hyper-Threading
Disabled
[Enabled]
Use this option to enable or disable Intel
Hyper-Threading. When enabled, each physical
processor core operates as two logical processor cores.
When disabled, each physical processor core operates
as one logical processor core. Enabling this option can
improve overall performance for applications that benefit
from a higher processor core count.
This appears only when the processor that supports this
function is mounted. This option is displayed only when
the installed processor supports this feature.
Enabled Cores per
Processor
[0]-X This option enables limiting the number of enabled
processor cores per physical processor. You can set the
number of enabled cores to a value supported by the
physical processor. Setting the value to 0 or a value
larger than the number of supported cores of the
installed processor will result in all processor cores in the
socket being enabled.
Processor x2APIC
Support
[Enabled]
Force Enabled
Disabled
x2APIC support enables operating systems to run more
efficiently on high core count configurations. It also
optimizes interrupt distribution in virtualized
environments. In most cases, set this option to enabled.
This configures the operating system to optionally enable
x2APIC support when it loads. Some older hypervisors
and operating systems might have issues with optional
x2APIC support, in which case disabling x2APIC might
be necessary to address those issues. Additionally,
some hypervisors and operating systems will not use
X2APIC unless this option is set to Force Enabled prior
to booting. The Force Enabled option also causes the
Intel(R) VT-d setting to be set to enabled.
[ ]: Default setting
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Memory Options Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options >
Memory Options from the System Utilities, the Memory Options menu appears.
For details about the options, see the table below.
Option
Parameter Description
Advanced Memory
Protection
Fast Fault Tolerant (ADDDC)
[Advanced ECC Support]
Online Spare with Advnced ECC
Support
Mirrored Memory with Advanced
ECC Support
Use this option to configure additional memory
protection with ECC (Error Checking and
Correcting). Options and support vary per
system.
Advanced ECC keeps all installed
memory available for use while still protecting the
system against all single-bit failures and certain
multi-bit failures.
Online Spare Memory enables a
system to automatically map out a group of
memory that is detected to be at an increased risk
of receiving uncorrected memory errors based on
an advanced analysis of corrected memory errors.
The mapped out memory is automatically replaced
by a spare group of memory without interrupting the
system.
Mirrored Memory provides the maximum
protection against uncorrected memory errors that
might otherwise result in a system failure.
Fault
Tolerant Advanced Double Device Data Correction
(ADDDC) enables the system to correct memory
errors and continue to operate in cases of multiple
DRAM device failures on a DIMM. This provides
protection against uncorrectable memory errors
beyond what is available with Advanced ECC.
Memory Refresh Rate [1x Refresh]
2x Refresh
This option controls the refresh rate of the memory
controller and might affect the performance and
resiliency of the server memory. It is recommended
that you leave this setting in the default state unless
indicated in other documentation for this server.
Channel Interleaving [Enabled]
Disabled
You can only configure this option if the Workload
Profile is set to Custom. Use this option to modify
the level of interleaving for which the memory
system is configured. Typically, higher levels of
memory interleaving result in maximum
performance. However, reducing the level of
interleaving can result in power savings.
Maximum Memory Bus
Frequency
[Auto]
2667 MHz
2400MHz
2133 MHz
1867 MHz
You can only configure this option if the Workload
Profile is set to Custom. Use this option to
configure the memory system to run memory at a
lower maximum speed than that supported by the
installed processor and DIMM configuration.
Setting this option to Auto configures the system to
run memory at the maximum speed supported.
Memory Patrol
Scrubbing
[Enabled]
Disabled
This option corrects memory soft errors so that,
over the length of the system runtime, the risk of
producing multi-bit and uncorrectable errors is
reduced.
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Option
Parameter Description
Node Interleaving Enabled
[Disabled]
Use this option to disable the NUMA architecture
properties for the system. All operating system
platforms support NUMA architectures. In most
cases, optimum performance is obtained by
disabling the Node Interleaving option. When this
option is enabled, memory addresses are
interleaved across the memory installed for each
processor. Some workloads might experience
improved performance when this option is enabled.
Node Interleaving cannot be enabled when
NVDIMMs are present in the system.
Memory Mirroring
Mode
[Full Mirroring]
Partial Mirror(Os Cinfigured)
Partial Mirror(Memory below 4GB)
Partial Mirror(10% above 4GB)
Partial Mirror(20% above 4GB)
Use this option to select from the available Memory
Mirroring modes. Full Mirror - reserves 50% of the
total available memory for mirroring. Partial Mirror
(20% above 4GB) - reserves 20% of the total
available Memory above 4GB for Mirroring. Partial
Mirror (10% above 4GB) - reserves 10% of the total
available Memory above 4GB for Mirroring. Partial
Mirror (Memory below 4GB) - depending on the
memory configuration, sets up 2GB or 3GB of lower
memory below 4GB for Mirroring. Partial Mirror (OS
Configured) - sets up the system to configure
Partial Mirroring at OS level.
Memory Remap [No Action]
All Memory
Use this option to remap memory that may have
been previously disabled from the system due to a
failure event, such as an uncorrectable memory
error. The Remap All Memory Option causes the
system to make all memory in the system available
again on the next boot. The No Action option
leaves any affected memory unavailable to the
system.
Persistent Memory
Options
-
Use this option to configure persistent memory
when it is present in the system.
[ ]: Default setting
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(a) Persistent Memory Options Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options >
Memory Operations > Persistent Memory Options from the System Utilities, the Persistent Memory Options
menu appears.
For details about the options, see the table below.
Option Parameter
Description
Persistent Memory
Backup Power Policy
[Wait for Backup Power on Boot]
Continue Boot without Backup Power
This option controls whether the system waits
during system boot for batteries to charge if
sufficient battery backup power for the
installed persistent memory is not available. If
this option is configured for 'Continue Boot
without Backup Power', the server boots
even if sufficient battery backup power is not
installed. In this case, if sufficient battery
backup power is not enabled, the configured
memory will NOT be used by the operating
system as persistent storage or as system
memory.
Persistent Memory
Integrity Check
[Enabled]
Disabled
When this option is enabled, persistent
memory will be checked during system boot
to determine data integrity. Depending on the
Persistent Memory Address Range Scrub
setting, discovered errors during the data
integrity check will either be presented to the
operating system for recovery or cause the
persistent memory to be mapped out and
unavailable to the operating system. If this
option is disabled, any persistent memory
which has issues with the ability to read data
or which has bad data may result in
uncorrectable errors that result in a system
crash.
Persistent Memory
Address Range Scrub
[Enabled]
Disabled
Use this option to configure the NVDIMM
memory Address Range Scrub support.
When enabled, this option allows a supported
OS to attempt recovery from an
uncorrectable memory error detected in the
NVDIMM memory. When disabled, the
NVDIMM memory will be disabled on the
following boot after detecting an
uncorrectable memory error in the NVDIMM.
If the NVDIMM memory Memory Interleaving
option is enabled, a disabled NVDIMM will
include all the modules or regions within the
set.
Scalable Persistent
Memory Options
-
Use this option to configure persistent
memory region allocation.
[ ]: Default setting
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Virtualization Options Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Virtualization Options
from the System Utilities, the Virtualization Options menu appears.
For details about the options, see the table below.
Option Parameter
Description
Intel(R) Virtualization
Technology (Intel VT)
[Enabled]
Disabled
When enabled, a hypervisor or operating system
supporting this option can use hardware
capabilities provided by Intel VT. Some hypervisors
require that you enable Intel VT. You can leave this
set to enabled even if you are not using a
hypervisor or an operating system that uses this
option.
Intel(R) VT-d [Enabled]
Disabled
If enabled, a hypervisor or operating system
supporting this option can use hardware
capabilities provided by Intel VT for Directed I/O.
You can leave this set to enabled even if you are
not using a hypervisor or an operating system that
uses this option.
SR-IOV [Enabled]
Disabled
If enabled, SR-IOV support enables a hypervisor to
create virtual instances of a PCI-express device,
potentially increasing performance. If enabled, the
BIOS allocates additional resources to PCI-express
devices. You can leave this option set to enabled
even if you are not using a hypervisor.
[ ]: Default setting
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Boot Options Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Boot Options from the
System Utilities, the Boot Options menu appears.
For details about the options, see the table below.
Option
Parameter Description
Boot Mode [UEFI Mode]
Legacy BIOS Mode
Use this option to select the boot mode of the
system. Selecting UEFI Mode configures the
system to boot Unified Extensible Firmware
Interface (UEFI) compatible operating systems.
Selecting Legacy BIOS Mode configures the
system to boot traditional operating systems in
Legacy BIOS compatibility mode. The operating
system can only boot in the mode in which it is
installed. The following options require booting in
UEFI Mode: Secure Boot, IPv6 PXE Boot, boot >
2.2 TB Disks in AHCI SATA Mode, and Smart
Array SW RAID.
UEFI Optimized Boot [Enabled]
Disabled
When enabled, the system BIOS boots using
native UEFI graphics drivers. When disabled, the
system BIOS boots using INT10 legacy video
support. You cannot disable this option if Secure
Boot is enabled. You can only configure this
option if Boot Mode is configured to UEFI Mode.
Set this option to enabled for compatibility with
VMWare ESXi operating systems on a system
configured for UEFI Mode.
Boot Order Policy [Retry Boot Order Indefinitely]
Attempt Boot Order Once
Reset After Failed Boot Attempt
Use this option to configure how the system
attempts to boot devices per the Boot Order list
when no bootable device is found. If configured to
'Retry Boot Order Indefinitely,' the system
continuously attempts to process the Boot Order
list until a bootable device is found. If configured
to 'Attempt Boot Order Once,' the system
attempts to process all items in the Boot Order
list once, and if unsuccessful, waits for user input
to proceed. If configured for 'Reset After Failed
Boot Attempt,' the system attempts to process all
items in the Boot Order list once, and then
reboots the system.
UEFI Boot Settings
-
Changes the UEFI boot option order. Enables or
disables an individual UEFI boot option. Adds or
deletes UEFI boot options.
Legacy BIOS Boot Order
-
Use this option to configure the Legacy BIOS
Boot Order list. You can only configure this option
if the Boot Mode is configured to Legacy BIOS
Mode.
[ ]: Default setting
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(a) UEFI Boot Settings Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Boot Options > UEFI Boot
Settings from the System Utilities, the UEFI Boot Settings menu appears.
For details about the options, see the table below.
Option
Parameter Description
UEFI Boot Order
-
Use this option to change the order of the UEFI
Boot list. You can only configure this option if the
Boot Mode is configured to UEFI Mode.
UEFI Boot Order Control
-
Enables or disables individual UEFI boot options.
Enabled items are selected (checked). Disabled
items remain in their location in the UEFI Boot
Order, but are not attempted during the boot
process.
Add Boot Option
-
Use this option to browse FAT16/FAT32 file
systems that are available in the system, and to
select X64 UEFI (.EFI) applications to add as a new
UEFI Boot Option, such as an OS boot loader or
other UEFI applications. The new boot option is
added to the end of the UEFI Boot Order list.
Delete Boot Option
-
Use this setting to delete a UEFI Boot Option from
the UEFI Boot Order list. If the option points to a
standard boot location, such as a network PXE
boot or a removable media device, the system
BIOS adds the option on the next reboot.
How to change the boot order of bootable devices
1. Select the UEFI Boot Order menu. Then, move the cursor to the position of each device by using the <↑>
and <↓> keys, and change the boot order using the <＋> and <－> keys.
About the boot order of bootable devices
1. If two or more bootable devices are connected to this machine
Boot the devices, beginning with the earliest boot order preset in UEFI Boot Order. If booting a device fails
to boot, the device of the next order and the subsequent are booted in order.
･ Adding a bootable device
When a new bootable device is connected to this machine, the added one is registered as the one with
the largest boot order.
2. Removing a bootable device
When a bootable device is removed from this machine, it is deleted from UEFI Boot Order.
Tips In the UEFI boot mode, the hard disk model number may be assigned to UEFI
Boot Order.
To make a change to the bootable devices, use the System Utilities rather
than Windows bcdedit or Linux efibootmgr.
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(b) Legacy BIOS Boot Order Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Boot Options > Legacy
BIOS Boot Order from the System Utilities, the Legacy BIOS Boot Order menu appears.
For details about the options, see the table below.
Option Parameter
Description
Standard Boot Order(IPL)
-
Use this option to configure the Legacy BIOS Boot
Order list. You can only configure this option if the
Boot Mode is configured to Legacy BIOS Mode.
Boot Controller Order
-
Use this option to configure the Legacy BIOS Boot
Order list. You can only configure this option if the
Boot Mode is configured to Legacy BIOS Mode.
(6)
Network Options Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Network Options from the
System Utilities, the Network Options menu appears.
For details about the options, see the table below.
Option
Parameter Description
Network Boot Options
-
Use this option to configure network boot settings,
such as enabling or disabling network boot for
embedded NICs, setting the network boot retry
support, or setting the PXE boot policy.
Pre-Boot Network Settings
-
Use this option to configure the preboot network
settings such as the IPv4 address, the subnet
mask, the gateway, and the primary and secondary
DNS servers.
iSCSI Configuration
-
Select this option to display the iSCSI Configuration
menu. Use this menu to configure the iSCSI
Software Initiator settings to access remote targets.
In UEFI boot mode, these targets will appear as
bootable devices in the UEFI Boot Order. This
option is available only if Network Boot Options >
iSCSI Policy is set to Software Initiator.
VLAN Configuration
-
Use this option to set the Global VLAN UEFI
configuration for all enabled network interfaces as
defined in the IEEE 802.1Q standard. This setting
applies to UEFI PXE boot, iSCSI Software Initiator
Boot, and UEFI HTTP Boot. It also applies to all
pre-boot network access from the UEFI Shell.
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(a) Network Boot Option Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Network Options >
Network Boot Options from the System Utilities, the Network Boot Options menu appears.
For details about the options, see the table below.
Option
Parameter Description
Pre-Boot Network
Environment
[Auto]
IPv4
IPv6
Use this option to set the preference for Pre-Boot
Network.
If configured for Auto, all the network
operations initiated in the pre boot environment occur
over IPv4 or IPv6. The order of the existing network
boot devices is not modified in the UEFI Boot Order list.
New network boot devices are added to the end of the
list using the default policy of the System BIOS.
If
configured for IPv4, all the network operations initiated
in the pre boot environment only occur over IPv4. All
existing IPv6 network boot devices are removed in the
UEFI Boot Order. No new IPv6 network boot devices
are added to the list.
If configured for IPv6, all the
network operations initiated in the pre boot environment
only occur over IPv6. All existing IPv4 network boot
devices in the UEFI Boot Order are removed. No new
IPv4 network boot devices are added to the list.
IPv6 DHCP Unique Identifier [Auto]
DUID-LLT
Use this option to control the IPv6 DHCP Unique
Identifier (DUID). If configured for Auto, the DUID is set
using the Universal Unique Identifier (UUID) of the
server, or using the DUID-LLT method if the server
UUID is not available. If configured for DUID-LLT, the
DUID is set based on the Link-layer Address Plus Time
[DUID-LLT] method.
Network Boot Retry Support [Enable]
Disabled
Use this option to configure the Network Boot Retry
Support. When enabled, the system BIOS attempts to
boot the network device up to the number of times
configured in the Network Boot Retry Count option
before attempting to boot the next network device. This
setting only takes effect when attempting to boot a
network device from the F12 function key and one-time
boot options.
Network Boot Retry Count 0-X
[20]
Use this option to control the number of times the
system BIOS attempts to boot a network device.
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Option
Parameter Description
HTTP Support [Auto]
HTTPS only
HTTP only
Disabled
Use this option to control the UEFI HTTP(s) boot
support when in UEFI Mode, and the 'Discover Shell
Auto-Start Script using DHCP' option under 'Embedded
UEFI Shell' settings.
When 'Auto' is selected, the
system automatically adds HTTP(S) boot options to the
UEFI Boot Order list for every network port that is
enabled for Network Boot. Selecting this option enables
the system to boot to the HTTP or HTTPS URLs
provided by the DHCP server. Any other URLs
provided by the DHCP server are ignored.
When
'HTTP only' is selected, the system automatically adds
HTTP boot options to the UEFI Boot Order list for every
network port that is enabled for Network Boot.
Selecting this option enables the system to boot to the
HTTP URLs provided by the DHCP server, and to
ignore any HTTPS or other URLs that are provided.
When 'HTTPS only' is selected, the system
automatically adds HTTPS boot options to the UEFI
Boot Order list for every network port that is enabled for
Network Boot. Selecting this option enables the system
to boot to the HTTPS URLs provided by the DHCP
server, and to ignore any HTTP or other URLs that are
provided.
To enable HTTPS boot either by selecting
'Auto' or 'HTTPS only', you must enroll the respective
TLS certificate of the HTTPS server under Server
Security > TLS (HTTPS) Options.
Note: This setting
only affects the HTTP boot options added for the
network ports, and the Discover Shell Auto-Start Script
provided by the DHCP server. Other settings, such as
Boot from URL, are not affected by this setting.
iSCSI Policy [Software Initiator]
Adapter Initiator
Use this option to set the iSCSI Policy. If configured to
Software Initiator, the iSCSI software initiator will be
used to access iSCSI targets on any configured NIC
ports. If configured to Adapter Initiator, the adapter
specific iSCSI initiator will be used instead. The adapter
firmware must be configured to access iSCSI targets
from the adapter initiator.
Network Interface Cards
(NICs)
Example:
Embedded LOM 1 Port 1
[Network Boot]
Disabled
Use this option to enable or disable network boot (PXE,
iSCSI, FCoE or UEFI HTTP) for the selected NIC. You
might need to configure the NIC firmware for the boot
option to be active.
Embedded LOM X Port X Network Boot
[Disabled]
Use this option to enable or disable network boot (PXE,
iSCSI, FCoE or UEFI HTTP) for the selected NIC. You
might need to configure the NIC firmware for the boot
option to be active.
PCIe Slot Network Boot
-
Use this option to enable or disable network boot for
NIC cards in PCIe Slots.
[ ]: Default setting
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PCIe Slot Network Boot
①.
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Network Options >
Network Boot Options > PCIe Slot Network Boot from the System Utilities, the PCIe Slot Network Boot
menu appears.
For details about the options, see the table below.
Option Parameter
Description
Slot 1 NIC Port 1 Boot
[Network Boot]
Disabled
Use this option to enable or disable UEFI PXE
Boot, UEFI HTTP Boot and iSCSI Software Initiator
for the selected NIC. You might need to configure
the NIC firmware for the boot option to be active.
Slot X NIC Port Y Boot
Network Boot
[Disabled]
Use this option to enable or disable UEFI PXE
Boot, UEFI HTTP Boot and iSCSI Software Initiator
for the selected NIC. You might need to configure
the NIC firmware for the boot option to be active.
[ ]: Default setting
(b) Pre-Boot Network Setting Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Network Options >
Pre-Boot Network Setting from the System Utilities, the Pre-Boot Network Setting menu appears.
For details about the options, see the table below.
Option
Parameter Description
Pre-Boot Network Interface [Auto]
SlotX PortY : Intel(R) Ethernet
Controller
Use this option to select the network interface used
for pre-boot network connections. When the
selection is Auto, the system uses the first available
port with a network connection.
Pre-boot Network Proxy HTTP URL Use this option to configure a pre-boot network
proxy. When set, network operations for 'Pre-Boot
Network Interface' are attempted through the
configured proxy. The proxy must be in a HTTP
URL format, and can be specified as
http://IPv4_address:port, http://IPv6 address:port or
http://FQDN:port.
DHCPv4 [Enabled]
Disabled
When enabled, this option enables obtaining the
pre-boot network IPv4 configuration from a DHCP
server. Individual settings are not available. When
disabled, you must configure static IP address
settings individually.
IPv4 Address IP Address Use this option to specify the pre-boot network IPv4
address. Enter a static IP address using
dotted-decimal notation (for example, 127.0.0.1). If
DHCP is used (the DHCPv4 option is enabled), this
setting is unavailable because the value is supplied
automatically.
IPv4 Subnet Mask IP Address Use this option to specify the pre-boot network
subnet mask. Enter a static IP address using
dotted-decimal notation (for example,
255.255.255.0). If DHCP is used (the DHCPv4
option is enabled), this setting is unavailable
because the value is supplied automatically.
IPv4 Gateway IP Address Use this option to specify the pre-boot network
gateway IPv4 address. Enter a static IP address
using dotted-decimal notation (for example,
127.0.0.1). If DHCP is used (the DHCPv4 option is
enabled), this setting is unavailable because the
value is supplied automatically.
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Option
Parameter Description
IPv4 Primary DNS IP Address Use this option to specify the pre-boot network
Primary DNS Server IPv4 address. Enter a static IP
address using dotted-decimal notation (for
example, 127.0.0.1). If DHCP is used (the DHCPv4
option is enabled), this setting is unavailable
because the value is supplied automatically.
IPv4 Secondary DNS IP Address Use this option to specify the pre-boot network
Secondary DNS Server IPv4 address. Enter a
static IP address using dotted-decimal notation (for
example, 127.0.0.1). If DHCP is used (the DHCPv4
option is enabled), this setting is unavailable
because the value is supplied automatically.
IPv6 Config Policy [Automatic]
Manual
When set to Automatic, this option enables
obtaining the pre-boot network IPv6 configuration
automatically. Individual settings are not available.
When set to Manual, you must configure static IP
address settings individually.
IPv6 Address IP Address Use this option to specify the pre-boot network IPv6
address. Enter a static IP address in the standard
colon separated format (for example, 1234::1000).
If IPv6 Config Policy is set to Automatic, this setting
is unavailable because the value is supplied
automatically.
IPv6 Gateway IP Address Use this option to specify the pre-boot network
gateway IPv6 address. Enter a static IP address in
the standard colon separated format (for example,
1234::1000). If IPv6 Config Policy is set to
Automatic, this setting is unavailable because the
value is supplied automatically.
IPv6 Primary DNS IP Address Use this option to specify the pre-boot network
Primary DNS Server IPv6 address. Enter a static IP
address in the standard colon separated format (for
example, 1234::1000). If IPv6 Config Policy is set to
Automatic, this setting is unavailable because the
value is supplied automatically.
IPv6 Secondary DNS IP Address
Use this option to specify the pre-boot network
Secondary DNS Server IPv6 address. Enter a
static IP address in the standard colon separated
format (for example, 1234::1000). If IPv6 Config
Policy is set to Automatic, this setting is unavailable
because the value is supplied automatically.
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Option
Parameter Description
Boot from URL X HTTP/HTTPS URL Use this option to configure a network URL to a
bootable ISO or EFI file. URLs in HTTP/HTTPS are
accepted using either an IPv4 or IPv6 server
address, or using a host name. For example, the
URLs can be in any of the following formats:
http://192.168.0.1/file/image.iso,
http://example.com/file/image.efi,
https://example.com/file/image.efi,
http://[1234::1000]/image.iso.
When configured, this URL is listed as a boot
option in the UEFI boot menu. Selecting this boot
option downloads the file to the system memory,
and configures the system to attempt to boot from
it. There is no specific ordering on this option. It can
be independently ordered in the boot menu.
This setting requires configuring the 'Pre-Boot
Network Interface' option if you want to access the
URL location through a specific network interface.
When a HTTPS URL is configured, this setting
requires enrolling the respective TLS certificate of
the HTTPS server under Server Security > TLS
(HTTPS) Options.
This is only applicable in UEFI Mode.
Note: Booting from an ISO file can involve only
booting a preliminary OS environment image, such
as WinPE or a mini Linux, or a complete OS install
image if the OS supports the HTTP Boot feature
(Old OS versions may not support this). Please
check your OS documentation for the HTTP Boot
feature support.
[ ]: Default setting
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(c) iSCSI Configuration Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Network Options > iSCSI
Boot Configuration from the System Utilities, the iSCSI Boot Configuration menu appears.
For details about the options, see the table below.
Option
Parameter Description
iSCSI Initiator Name String of 4 to 223 alphanumeric
characters
The worldwide unique iSCSI Qualified Name (IQN)
of the iSCSI initiator. Only IQN format is accepted.
EUI format is not supported. For example:
iqn.2001-04.com.example:uefi-13021088
Add an iSCSI Attempt
-
Add an iSCSI Attempt
Delete iSCSI Attempts
-
Deletes one or more iSCSI attempts.
iSCSI Attempts
-
-
AttemptX
-
-
[ ]: Default setting
Add an iSCSI Attempt Menu
①.
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Network Options > iSCSI
Boot Configuration > Add an iSCSI Attempt from the System Utilities, the Add an iSCSI Attempt menu
appears.
This menu increases or decreases, depending on the installed status of the network interface card.
For details about the options, see the table below.
Option
Parameter Description
(UEFI LAN Driver name)
Example:
SlotX PortY : Intel(R)
Ethernet Controller
- -
i.
(UEFI LAN Driver) Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Network Options > iSCSI
Boot Configuration > Add an iSCSI Attempt > (UEFI LAN Driver) from the System Utilities, the (UEFI LAN
Driver) menu appears.
For details about the options, see the table below.
Option
Parameter Description
iSCSI Attempt Name [1] A descriptive name for this iSCSI attempt
configuration.
iSCSI Boot Control [Disabled]
Enabled
Enabled for MPIO
Use this option to set the iSCSI mode for this attempt,
or to enable the Multi-Path I/O (MPIO) capability.
IP Addrss Type [IPv4]
IPv6
Auto
Use this option to configure the iSCSI initiator IP
address type (IPv4 or IPv6). In Auto mode, the iSCSI
connection uses the IPv4 stack, and if the connection
fails, is re-attempted using the IPv6 stack.
Connection Retry Count 0-16
[3]
The number of times to retry the iSCSI connection.
Valid values are between 0 and 16. A value of 0
means no retries.
Connection Timeout 100-[20000] The iSCSI connection timeout value in milliseconds.
Valid values are between 100 milliseconds and 20
seconds (20000 milliseconds).(def:1000)
Initiator DHCP Config
(Check Box)
Enables or disables configuring the iSCSI initiator IP
address from DHCP.(def:0)
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Option
Parameter Description
Initiator IP Address IP Address The IP address of the iSCSI initiator if not configured
via DHCP. The Initiator IP Address is always
auto-assigned if IP address type is IPv6. The address
can be IPv4 or IPv6, depending on the IP address
type.
Inisator Subnet Mask IP Address The subnet mask of the iSCSI initiator if not
configured via DHCP. The address needs to be an
IPv4 or IPv6 address, depending on the IP address
type.
Initiator Gateway IP Address The gateway address of the iSCSI initiator if not
configured via DHCP. The address needs to be an
IPv4 or IPv6 address, depending on the IP address
type.
Target DHCP Config
(Check Box)
Enables or disables configuring the iSCSI target
settings from DHCP.(def:0)
Traget Name String of 4 to 223
alphanumeric characters
The unique iSCSI Qualified Name (IQN) of the iSCSI
target, if not configured via DHCP. Only IQN format is
accepted. EUI format is not supported.
For example:
iqn.2015-02.com.hpe:iscsitarget-iscsidisk-target.
Target IP Address IP Address The IP Address of the iSCSI target, if not configured
via DHCP. The address must be an IPv4 or IPv6
address, depending on the IP address type.
Target Port 1-65535
[3260]
The iSCSI target TCP port number, if not configured
via DHCP. Valid port numbers range from 1-65535.
Typical iSCSI port numbers include 860 or 3260. If no
port number or any other number deemed invalid is
specified, the value 3260 will be used.
Target Boot LUN [0] The iSCSI target Logical Unit Number (LUN), if not
obtained from DHCP. This value must follow the
SAM-2 spec. E.g. 0001-1234-5678-9ABC. If the
number is less than 5 characters, a dash character is
not required. E.g. 0001. If the lun number is 12345,
input 1234-5.
Authentication Type CHAP
[None]
The iSCSI connection authentication method. This
can be None for no security or CHAP for Challenge
Handshake Authentication Protocol (CHAP).
CHAP Type [One way]
Mutual
The CHAP authentication type. When configured to
One way, the target authenticates the initiator. When
configured to Mutual, both the initiator and target
authenticate each other. This is applicable only when
the Authentication Method is set to CHAP.
CHAP Use Name String of up to 126
characters
The user name for CHAP authentication from the
initiator to the target. This is applicable only when the
Authentication Method is set to CHAP.
CHAP Secret String of 12 to 16
alphanumeric characters
The password needed for CHAP authentication. Must
be between 12 and 16 characters long. This is
applicable only when the Authentication Method is
set to CHAP.
Mutual CHAP User Name String of up to 126
characters
The user name for Mutual (reverse) CHAP
authentication (from the target to the initiator). This is
applicable only when the Authentication Method is
set to CHAP and the CHAP Type is set to Mutual.
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Option
Parameter Description
Mutual CHAP Secret String of 12 to 16
alphanumeric characters
The password needed for Mutual (reverse) CHAP
authentication (from the target to the initiator).The
password must be between 12 and 16 characters
long. This is applicable only when the authentication
type is set to CHAP and the CHAP Type is set to
Mutual.
[ ]: Default setting
(d) VLAN Configuration Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Network Options > VLAN
Configuration from the System Utilities, the VLAN Configuration menu appears.
For details about the options, see the table below.
Option
Parameter Description
VLAN Control Enabled
[Disabled]
Use this option to enable or disable VLAN tagging
on all enabled network interfaces.
VLAN ID [0]-4094 Use this option to set the global VLAN ID for all
enabled network interfaces. Valid values are 0 to
4094.A value of 0 sets the device to send untagged
frames.
VLAN Priority [0]-7 Use this option to set the priority for the VLAN
tagged frames. Valid values are 0 to 7.
[ ]: Default setting
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Storage Options Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Storage Options from the
System Utilities, the Storage Options menu appears.
For details about the options, see the table below.
Option
Parameter Description
SATA Controller Options
-
Select this option to display SATA Controller
options, such as selecting the Embedded SATA
configuration.
Embedded Storage Boot
Policy
-
Use this option to select the UEFI BIOS boot
devices for embedded storage controllers. This
option is only supported in UEFI Mode.
PCIe Slot Storage Boot
Policy
-
Use this option to select the UEFI BIOS boot
devices for storage controllers in PCIe slots. This
option overrides the Fibre Channel/FCoE Scan
Policy for Fibre channel controllers in PCIe slots.
This option is only supported in UEFI Mode.
Fibre Channel/FCoE Scan
Policy
Scan All Targets
[Scan Configured Targets
Only]
Use this option to change the default Fibre Channel
or FCoE policy for scanning for boot devices. When
configured for Scan All Targets, each installed
FC/FCoE adapter scans all available targets. When
configured for Scan Configured Targets Only, the
FC/FCoE adapters only scan targets that are
preconfigured in the devices settings. This option
overrides any individual device settings configured
in the device-specific setup.
NVM Express Options
-
Select this option to display Logical NVDIMM-N
NVM Express Configuration Options.
[ ]: Default setting
(a) SATA Controller Options Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Storage Options > SATA
Controller Options from the System Utilities, the SATA Controller Options menu appears.
For details about the options, see the table below.
Option Parameter Description
Embedded SATA
Configuration
[Enable SATA AHCI Support]
Smart Array SW RAID Support
Important: Smart Array SW RAID is not supported
when Boot Mode is set to Legacy BIOS Mode.
Use this option to configure the embedded chipset
SATA controller. When selecting the Advanced
Host Controller Interface (AHCI) or RAID (if
supported), make sure the proper operating system
drivers are used for proper operation.
SATA Secure Erase Enabled
[Disabled]
Use this option to control whether Secure Erase
functionality is supported. When enabled, the
Security Freeze Lock command is not sent to
supported SATA hard drives, enabling Secure
erase to function (the Secure Erase command is
supported). This option is only supported when the
SATA controller is in AHCI mode. Secure Erase
only operates with hard drives that support the
Secure Erase command.
[ ]: Default setting
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(b) Embedded Storage Boot Policy Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Storage Options >
Embedded Storage Boot Policy from the System Utilities, the Embedded Storage Boot Policy menu
appears.
For details about the options, see the table below.
Option Parameter Description
(UEFI Driver Name) Boot All Targets
[Boot Limit to 24 Targets]
Boot No Targets
If you select [Boot All Targets], all the enabled boot
targets connected to the storage controller are
available in the UEFI boot order list. If you select
[Boot No Targets], the boot targets from the storage
controller are not available in the UEFI boot order list.
If you select [Boot Limit to 24 Targets], the 24 boot
targets connected to the storage controller are
available in the UEFI boot order list.
[ ]: Default setting
(c) PCIe Slot Storage Boot Policy Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Storage Options > PCIe
Slot Storage Boot Policy from the System Utilities, the PCIe Slot Storage Boot Policy menu appears.
For details about the options, see the table below.
Option Parameter Description
PCI Slot X Boot All Targets
[Boot Limit to 24 Targets]
Boot No Targets
If you select [Boot All Targets], all the enabled boot
targets connected to the storage controller are
available in the UEFI boot order list. If you select
[Boot No Targets], the boot targets from the storage
controller are not available in the UEFI boot order list.
If you select [Boot Limit to 24 Targets], the 24 boot
targets connected to the storage controller are
available in the UEFI boot order list.
[ ]: Default setting
(d) NVM Express Options Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Storage Options > NVM
Express Options from the System Utilities, the NVM Express Options menu appears.
For details about the options, see the table below.
Option Parameter Description
Embedded NVM Express
Options ROM
[Enabled]
Disabled
Use this option to enable or disable embedded NVM
Express Option ROM. When enabled, the system
loads the NVM Express Option ROM provided by the
system BIOS. When disabled, the system loads the
NVM Express Option ROM provided by the adapter.
[ ]: Default setting
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Power and Performance Options Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Power and Performance
Options from the System Utilities, the Power and Performance Options menu appears.
For details about the options, see the table below.
Option Parameter Description
Power Regulator [Dynamic Power Savings Mode]
Static Low Power Mode
Static High Performance Mode
OS Control Mode
You can only configure this option if the Workload
Profile is set to Custom. Use this option to
configure the following Power Regulator support:
- Dynamic Power Savings Mode: Automatically
varies processor speed and power usage based on
processor utilization. Enables the reduction of
overall power consumption with little or no impact
on performance. Does not require OS support.
-
Static Low Power Mode: Reduces processor speed
and power usage. Guarantees a lower maximum
power usage for the system. Performance impacts
are greater for environments with higher processor
utilization.
- Static High Performance Mode:
Processors run in their maximum
power/performance state at all times, regardless of
the OS power management policy.
- OS Control
Mode: Processors run in their maximum
power/performance state at all times unless the OS
enables a power management policy.
Minimum Processor Idle
Power Core C-State
[C6 State]
C1E State
No C-states
You can only configure this option if Workload
Profile is set to Custom. Use this option to select
the lowest idle power state (C-state) of the
processor that the operating system uses. The
higher the C-state, the lower the power usage of
that idle state. (C6 is the lowest power idle state
supported by the processor).
Minimum Processor Idle
Power Package C-State
[Package C6(retention) State]
Package C6(non-retention) State
No Package State
You can configure this option only if the Workload
Profile is set to Custom. Use this option to select
the lowest idle package power state (C-state) of the
processor. The processor automatically transitions
into package C-states based on the Core C-states
in which cores on the processor have transitioned.
The higher the package C-state, the lower the
power usage of that idle package state. (Package
C6 (retention) is the lowest power idle package
state supported by the processor).
Intel(R) Turbo Boost
Technology
Disabled
[Enabled]
Turbo Boost Technology enables the processor to
transition to a higher frequency than the
processor's rated speed if the processor has
available power and is within temperature
specifications. Disabling this option reduces power
usage, and also reduces the system's maximum
achievable performance under some workloads.
This appears only when the processor that
supports this function is mounted. This option is
displayed only when the installed processor
supports this feature.
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Option Parameter Description
Energy/Performance
Bias
Maximum Performance
[Balanced Performance]
Balanced Power
Power SavingMode
You can only configure this option if the Workload
Profile is set to Custom. Use this option to
configure several processor subsystems to
optimize the performance and power usage of the
processor. Balanced Performance provides
optimum power efficiency, and is recommended for
most environments. Maximum Performance Mode
is recommended for environments that require the
highest performance and lowest latency but are not
sensitive to power consumption. Only use Power
Savings Mode in environments that are power
sensitive and can accept reduced performance.
Collaborative Power
Control
[Enabled]
Disabled
For operating systems that support the Processor
Clocking Control (PCC) Interface, enabling this
option enables the Operating System to request
processor frequency changes even if the Power
Regulator option on the server are configured for
Dynamic Power Savings Mode. For Operating
Systems that do not support the PCC Interface, or
when the Power Regulator Mode is not configured
for Dynamic Power Savings Mode, this option has
no effect on system operation.
Intel DMI Link Frequency [Auto]
Gen 1 Speed
Gen 2 Speed
Use this option to force the link speed between the
processor and the southbridge to run at slower
speeds to save power.
NUMA Group Size
Optimization
[Flat]
Clustered
Use this option to configure how the System BIOS
reports the size of a NUMA node (number of logical
processors), which assists the Operating System in
grouping processors for application use (referred to
as Kgroups). The default setting of Clustered
provides better performance due to optimizing the
resulting groups along NUMA boundaries.
However, some applications might not be optimized
to take advantage of processors spanning multiple
groups. In such cases, selecting the Flat option
might be necessary in order for those applications
to utilize more logical processors.
Intel Performance
Monitoring Support
[Disabled]
Enabled
This option does not impact performance. When
enabled, this option exposes certain chipset
devices that can be used with the Intel
Performance Monitoring Toolkit.
Uncore Frequency
Scaling
[Auto]
Maximum
Minimum
This option controls the frequency scaling of the
processor's internal busses (the uncore.) Setting
this option to Auto enables the processor to
dynamically change frequencies based on
workload. Forcing to the maximum or minimum
frequency enables tuning for latency or power
consumption.
Sub- NUMA Clustering Enabled
[Disabled]
When enabled, Sub-NUMA Clustering divides the
processor's cores, cache, and memory into multiple
NUMA domains. Enabling this feature can increase
performance for workloads that are NUMA aware
and optimized.
Note: When this option is enabled,
up to 1GB of system memory may become
unavailable.
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Option Parameter Description
Energy Efficient Turbo [Enabled]
Disabled
This option controls whether the processor uses an
energy efficiency based policy when engaging
turbo range frequencies. This option is only
applicable when Turbo Mode is enabled.
Local/Remote Threshold [Auto]
Low
Medium
High
Disabled
Local/Remote Threshold setting.
LLC Dead Line
Allocation
(*1)
[Enabled]
Disabled
When it is made effective, it may meet the dead line
of LLC depending on the situation.
When it is made disable, it will not meet the dead
line of LLC.
Stale A to S
(*1)
Enabled
[Disabled]
It optimizes the directories from A to S which have
become old.
Processor Prefetcher
Options
-
Use this menu to set options such as HW
Prefetcher, Adjacent Sector Prefetcher, DCU
Stream Prefetcher, and DCU IP Prefetcher.
I/O Options
-
Use this menu to adjust ACPI SLIT Preferences,
INTEL NIC DMA Channels, ACPI PXM
Enablement, and I/O Non-Posted Prefetching.
Intel UPI Options
-
Select this option to display the Intel UPI Options
menu. Use this menu to change settings for ACPI
SLIT, Intel NIC DMA, Memory Proximity Reporting
for I/O, and I/O Non-posted Prefetching.
Advanced Performance
Tuning Options
-
Select this option to display the Advanced
Performance Tuning Options menu.
Advanced Power
Options
-
Select this option to display the Advanced Power
Options menu. Use this menu to enable advanced
power features, such as Channel Interleaving and
Collaborative Power Control. You can also set the
UPI Link Frequency to a lower speed and set the
Processor Idle Power State.
[ ]: Default setting
*1: an option usable with System ROM Version 1.20 or later.
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(a) Processor Prefetcher Options Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Power and Performance
Options > Processor Prefetcher Options from the System Utilities, the Processor Prefetcher Options menu
appears.
For details about the options, see the table below.
Option
Parameter Description
HW Prefetcher [Enabled]
Disabled
Use this option to disable the processor HW prefetch
feature. In some cases, setting this option to disabled can
improve performance. Typically, setting this option to
enabled provides better performance. Only disable this
option after performing application benchmarking to verify
improved performance in the environment.
Adjacent Sector Prefetch [Enabled]
Disabled
Use this option to disable the processor Adjacent Sector
Prefetch feature. In some cases, setting this option to
disabled can improve performance. Typically, setting this
option to enabled provides better performance. Only
disable this option after performing application
benchmarking to verify improved performance in the
environment.
DCU Stream Prefetcher [Enabled]
Disabled
Use this option to disable the processor DCU Stream
Prefetcher feature. In some cases, setting this option to
disabled can improve performance. Typically, setting this
option to enabled provides better performance. Only
disable this option after performing application
benchmarking to verify improved performance in your
environment.
DCU IP Prefetcher [Enabled]
Disabled
Use this option to disable the processor DCU IP
Prefetcher feature. In some cases, setting this option to
disabled can improve performance. In most cases, the
default value of enabled provides optimal performance.
Only disable this option after performing application
benchmarking to verify improved performance in the
environment.
LLC Prefetch Enabled
[Disabled]
Use this option to configure the processor Last Level
Cache (LLC) prefetch feature. In some cases, setting this
option to disabled can improve performance. Typically,
setting this option to enabled provides better
performance. Only disable this option after performing
application benchmarking to verify improved performance
in the environment.
XPT Prefetcher
(*3)
[Auto]
(*2)
Enabled
Disabled
"Enabled" setting of this option is not supported.
Use this option with "Auto" or "Disabled" setting.
[ ]: Default setting
*2: this parameter has been added after System ROM Version 1.20.
*3: the factory out setting of this option was changed after System ROM Version 1.20.
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(b) I/O Options Menu
When you select System Configuration > BIOS/Platform Configuration (RBSU) > Power and Performance
Options > I/O Options from the System Utilities, the I/O Options menu appears.
For details about the options, see the table below.
Option Parameter Description
ACPI SLIT [Enabled]
Disabled
The ACPI SLIT (System Locality Information
Table) defines the relative access times between
processors, memory subsystems, and I/O
subsystems. Operating systems that support the
SLIT can use this information to improve
performance by allocating resources and
workloads more efficiently.
Intel NIC DMA Channels
(IOAT)
[Enabled]
Disabled
Use this option to select the Intel NIC DMA
Channels support. This is a NIC acceleration
option that only runs on Intel-based NICs.
Memory Proximity
Reporting for I/O
[Enabled]
Disabled
When enabled, the System BIOS reports the
proximity relationship between I/O devices and
system memory to the operating system. Most
operating systems can use this information to
efficiently assign memory resources for devices,
such as network controllers and storage devices.
Additionally, certain I/O devices might not be able
to take advantage of I/O handling benefits if their
OS drivers are not properly optimized to support
this feature. See your operating system and I/O
device documentation for more details.
[ ]: Default setting
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