Handbook for Technical Adminstrators NE41 15013-02 v1.0
NOVO - Technical Handbook
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NE41 15013-02 v1.0
NOVO Technical Handbook
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© Copyright 2017 NEAT Electronics
All rights reserved.
Document number: NE41 15013-02 v1.0
Dra date: 2017-09-07
Contact:
NEAT Electronics AB
Varuvägen 2
SE-246 42 Löddeköpinge
Sweden
Phone: +46 46 70 70 65
Fax: +46 46 70 70 87
www.neat-group.com/se/en
infosweden@neat-group.com
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Content
1 Introduction 7
1.1 Intended use 7
1.2 About this handbook 7
2 The main unit 8
2.1 Overview 8
2.2 Buttons 9
2.2.1 Alarm button (B1) 9
2.2.2 Reset button (B2) 9
2.2.3 Extra button (B3) 9
2.3 LEDs 10
2.4 ConneNOVO PSTN/GSMtors on NOVO IP/GSM and 11 11
2.4.1 IP connector (C1) 11
2.4.2 AC connector (C2) 11
2.5 External GSM antenna (EA) 11
2.6 Connectors on NOVO PSTN/GSM and PSTN 12
2.6.1 TELE connector (C1) 12
2.6.2 LINE connectorLINE (C2) 12
2.6.3 AC connector (C3) 12
2.6.4 External GSM antenna (EA) 12
2.6.5 External antenna 13
2.7 On/O button (PS1) 14
2.8 Accumulator lid 15
2.8.1 Replacing the accumulator 16
2.9 Mounting the SIM card 16
2.10 Mounting the NOVO 17
2.10.1 Key holes 17
3 Indications 18
3.1 Visual indications 18
3.1.1 Front LEDs 18
3.1.2 Alarm button (L4) LED indications 19
3.1.3 Reset button LED (L5) indications 19
3.1.4 Extra button LED (L6) indications 19
3.1.5 Control mode LED indications 20
3.1.6 Service mode LED indications 20
3.1.7 Unit boot/startup 20
3.2 Acoustic indications 20
3.2.1 Aer activating an alarm 20
3.2.2 Disconnection signal 20
3.2.3 Warning functions in Idle mode 20
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4 Alarm functions 21
4.1 User initiated alarms 21
4.1.1 Passive alarm 21
4.1.2 Home/Away 21
4.1.3 Presence/Ready 22
4.2 Technical Alarms 22
4.2.1 Radio transmitter surveillance 22
4.3 Accumulator alarm 22
4.4 Automatic test alarm 23
4.5 Battery alarm 23
4.6 Radio interference 23
4.7 Mains failure 23
4.8 Mains return 23
4.9 External alarms 23
5 The alarm call 24
5.1 Call routing 24
5.2 Alarm events 25
5.3 Alarm types 25
5.3.1 Radio equipment alarms 25
5.3.2 Alarms from Alarm button (B1) or Extra button (B3) 25
5.3.3 Internally activated alarms 25
5.3.4 Undened alarm types 25
5.4 Alarm type groups 25
5.5 Alarm sequences 26
5.5.1 Call type 26
5.5.2 Carrier type 26
5.5.3 Call attempts 26
5.5.4 Acknowledgement of the alarm call 27
5.5.5 Repetitions of the sequence 27
5.6 Alarm code 27
5.7 Indications during an alarm call 27
5.8 Protocols 28
5.9 Conversation 29
5.10 Examples 30
5.10.1 Example 1 - a simple alarm sequence 30
5.10.2 Example 2 - SCAIP over IP/GSM 31
5.10.3 Example 3 - NEAT Talk/CPC to an analogue alarm receiver 31
5.10.4 Example 4 - Using Home Phone protocol 32
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6 Programming/conguration modes 33
6.1 General 33
6.2 Control mode (CM) 34
6.2.1 Toggle Alarm button (B1) illumination 34
6.2.2 Change volume 34
6.2.3 Enter Service Mode 34
6.3 Service Mode (SM) 34
6.3.1 Add a transmitter 35
6.3.2 Radio/GSM coverage mode 36
6.3.3 Remove transmitter 36
6.3.4 Set external GSM antenna to On/O 37
6.3.5 Change Home/Away/Passive On/o 37
6.4 Programing NOVO PSTN units with LPP commands 38
7 NOVO Programmer 39
7.1 Installation 39
7.2 Menues 39
7.2.1 File menu 39
7.2.2 Communication menu 39
7.2.3 Option menu 39
7.2.4 Help menu 40
7.3 NOVO Programmer Tabs 40
7.3.1 Basic 40
8 Misc 41
8.1 Real Time Clock (RTC) 41
8.2 Alarm log 41
9 Important 42
9.1 Use and maintenance 42
9.2 Cleaning 42
9.3 Safety Notes 42
9.4 Disposal 43
Appendix A NOVO IP/GSM Mounting holes 44
Appendix B Alarm types and Alarm type groups 45
Appendix C Recommended AC adaptors and accumulators 48
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Document revision history
Revision Date Version Revision details
2017-09-07 1.0 v1.0 dra
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1 Introduction
1.1 Intended use
The Care Phone NOVO is a unit designed for the purpose of providing
security and a sense of comfort and safety for the user. The unit is primarily
designed for people living in their own apartment or in nursing homes.
1.2 About this handbook
This documentation is mainly a technical handbook but can be used as a user
manual for advanced users.
The technical handbook is valid for all versions of NOVO (i.e NOVO IP/GSM,
NOVO PSTN/GSM and NOVO PSTN). To determine your version, please refer to
the bottom label on your product.
Throughout this technical handbook common functions etc. will be described
for all NOVO versions and where applicable the special characteristics for a
certain version will be specied.
Information notes and warnings intended for maintenance personnell and/or
users are emphasized in these instructions by the pictogram’s dened here.
Pictograms
The Information sign and corresponding text is intended for information which
might be useful but not critical for the reader and/or user.
The Warning triangle sign and corresponding text is intended for critical
information to which the user and/or reader should pay special attention.
Highlighted text
In the running text certain text is highlighted to emphasize terms etc..
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2 The main unit
NOVO comes in three versions: NOVO IP/GSM, NOVO PSTN/GSM and NOVO
PSTN.
2.1 Overview
Care phone NOVO appears as in the picture below. The unit has been designed to make it as simple as possible to handle with maximum safety. The
size of the plastic cover is: 117 x 161 x 65 mm.
1
2
3
C4C3EA
C
B
A
1 1
2
3
4
6
7
5
Care phone NOVO top view Care Phone NOVO bottom view
# Denomination
1 Speaker
2 Buttons
3 Front LEDs
Table 1. NOVO top view parts
# Denomination
1
Keyholes (for hanging up the unit) x 2
2
Connector well (under the connector lid)
3
Bottom cover screw
4
Power button
5
SIM card hatch*
6
Product label area
7
Microphone
Table 2. NOVO bottom view parts
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2.2 Buttons
The NOVO unit has three distinct buttons located on the upper case.
B3B2
B1
Picture 1. Buttons on care phone NOVO
# Denomination Colour
B1 Alarm button Red
B2 Reset button Green
B3 Extra button Yellow
Table 3. NOVO unit buttons
2.2.1 Alarm button (B1)
A user alarm can be activated by pressing the red Alarm button (B1) on the
main unit. This button is also used in Control Mode and Service Mode.
2.2.2 Reset button (B2)
Before making the alarm call NOVO is waiting a number of seconds enabling
the user to reset the alarm. If the Reset button (B2) is pressed during this period, the alarm is interrupted. A number of tones (di-du-da) indicates this and
the NOVO returns to idle mode.
This button is also used in Control Mode and Service Mode.
2.2.3 Extra button (B3)
The Extra button (B3) by default is to indicate Home/Away. For more
information about Home/Away please refer to 4.1.2 Home/Away.
This button is also used in Control Mode, Service Mode and Daily Report.
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2.3 LEDs
The main unit has six (6) LEDs.
L3L2L1
L4
L5 L6
Picture 2. NOVO unit LEDs
# Colour Position (seen as above)
L1 Green Lemost LED in front
L2 Red Middle LED in front
L3 Yellow Rightmost LED in front
L4 Red Behind the Alarm button (B1)
L5 Green Behind the Reset button (B2)
L6 Yellow Behind the Extra button (B3)
Table 4. NOVO unit LEDs
The LED indications are described in chapter 3 Indications
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2.4 Connectors on NOVO IP/GSM and NOVO PSTN/GSM
Picture 3. NOVO IP/GSM with connector lid removed Picture 4. NOVO IP/GSM with accumulator lid removed
The connectors are located in a well under the connector lid in the bottom of
the speaker. Access the well by removing the connector lid.
Connector# Denomination Type
C1 IP RJ 45 (Ethernet)
C2 AC Micro-USB
EA External antenna SMA Connector (female)
Table 5. NOVO IP/GSM connectors denominations and physical characteristics
2.4.1 IP connector (C1)
The IP connector (C1) is a RJ45 (Ethernet) female connector and used for IP
trac over cable.
2.4.2 AC connector (C2)
The AC adaptor conforms to the European directive EuP II. Connect the
adaptor to the outlet marked AC in the bottom well of the NOVO,
see 2.4 Connectors on NOVO IP/GSM and NOVO PSTN/GSM.
Only use the AC adaptor for your market. Please refer to Appendix C Recommended AC adaptors and accumulators .
2.5 External GSM antenna (EA)
See 2.6.5 External antenna.
C4C3EA
C
B
A
C2
C1
C4C3EA
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2.6 Connectors on NOVO PSTN/GSM and PSTN
Picture 5. NOVO PSTN/GSM with connector lid
removed
Picture 6. NOVO PSTN/GSM with accumulator lid
removed
The connectors are located in a well under the connector lid in the bottom of
the speaker. Access the well by removing the connector lid.
Connector# Denomination Type
C1 TELE RJ11 (4/6)
C2 LINE RJ11 (4/6)
C3 AC Micro-USB
EA External antenna SMA Connector (female)
Table 6. NOVO PSTN/GSM connectors denominations and physical characteristics
2.6.1 TELE connector (C1)
The TELE connector (C1) is a RJ11 female connector and used for PSTN trac.
2.6.2 LINE connectorLINE (C2)
The TELE connector (C1) is a RJ11 female connector and used for PSTN trac.
2.6.3 AC connector (C3)
The AC adaptor conforms to the European directive EuP II. Connect the
adaptor to the outlet marked AC in the bottom well of the NOVO,
see 2.4 Connectors on NOVO IP/GSM and NOVO PSTN/GSM.
Only use the AC adaptor for your market. Please refer to Appendix C Recommended AC adaptors and accumulators .
2.6.4 External GSM antenna (EA)
See next section, 2.6.4.
C4C3EA
C
B
A
C3C2C1
C4EA
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2.6.5 External antenna
Applies only to NOVO IP/GSM and NOVO PSTN/GSM.
NOVO supports the use of an external antenna and the use of the internal or
external antenna is determined by a conguration parameter in the unit’s
soware. The external antenna is intended to be used in case of poor GSM
network signal quality.
The antenna can be placed in indoor or outdoor environment. Mount the
antenna with the tape and/or the screws in the package. Place the antenna
where the optimal signal strength can be achieved given the location for the
installation.
Connecting the external antenna
1. If an external antenna is to be used the plastic flange (marked in red in the
illustration below) must be removed from the bottom cover.
Picture 7. Remove the plastic flange if an external antenna is to be used
2. Locate the SMA contact (EA).
C4C3EA
Picture 8. SMA connector (EA).
3. Remove the power and network cable.
4. Turn o the unit with the On/O button if it is turned onRemove the accumulator lid by unscrewing the screw just below the connector lid.
5. Gently screw the antenna connector clock wise onto the SMA contact(EA).
6. Place the cable between the small plastic “heels” to lead the antenna out
of the cover.
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7. Ret the bottom cover.
8. Ret the AC and eventually IP cable and start up the unit.
9. Activate the external antenna in the Service Menu, see 6.3.4 Set external
GSM antenna to On/O.
10. Test the GSM network signal, see 6.3.2 Radio/GSM coverage mode.
2.7 On/O button (PS1)
C4C3EA
C
B
A
PS1
Picture 9. On/O button location
The On/Off button (PS1) is not connected in series with the power source. This
means that the processor (CPU) can control when the unit shall be powered on
and o. The CPU can for instance shut o the unit to save the backup accumulator and can also override the switch so that the end user cannot turn o the
unit.
Please note that it isn’t enough to disconnect the AC plug to shut o the unit,
since the unit then uses the backup accumulator as power source.
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2.8 Accumulator lid
C4C3EA
C
B
A
1 1
2
3
4
6
7
5
Picture 10. Accumulator lid screw (#3)
EA
C
B
A
Picture 11. Accumulator compartment
The pictures above displays the internal accumulator compartments for the
standard and large accumulator as well as the accumulator connector.
# Denomination
A Standard capacity accumulator compartment
B Large capacity accumulator compartment
C Accumulator connector
Table 7. Accumulator compartment denominations
The accumulator lid is opened by removing the cover screw (number 3 in the
le picture above). Under the lid is the accumulator compartment for the
backup accumulators. If an accumulator must be replaced, please note that
the accumulator must to be of correct type and delivered from NEAT.
Always disconnect the AC adaptor and if connected the Ethernet cable before
opening the accumulator lid.
Accumulator replacement should only be performed by trained personnel.
NOVO can be equipped with either of two accumulator types:
• the standard accumulator with 400 mAh capacity.
• a large capacity accumulator with 2000 mAh capacity.
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Below are schematic illustrations of the accumulators.
Picture 12. Standard NOVO accumulator Picture 13. NOVO large capacity accumulator
2.8.1 Replacing the accumulator
1. Power o the unit and remove the power and network cable.
2. Remove the bottom plate by unscrewing the screw below the connector lid.
3. Detach the connector from the socket and remove the old accumulator.
4. Ret a new accumulator and attach the connector to the socket .
5. Ret the accumulator lid and connectors.
2.9 Mounting the SIM card
Applies only to NOVO IP/GSM and NOVO PSTN/GSM.
C4C3EA
C
B
A
H1
Picture 14. SIM Hatch (H1) location
Depending on model the SIM-hatch is made of either rubber (so) or plastic
(hard). SIM cards should only be changed by the customer on NOVO products
with the rubber hatch. To change SIM card on a NOVO product with the plastic
hatch send the unit to service.
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Picture 15. Insert SIM card into SIM card slot
1. Power o the unit.
2. Open the SIM card hatch cover (H1). Note that the hatch should not be
entirely removed.
3. Insert the SIM card according to the sketch in the bottom label.
4. Ret the SIM card hatch cover (H1).
5. Power on the unit. A reboot is required for the GSM-module to initialize
properly aer inserting the SIM-card.
2.10 Mounting the NOVO
2.10.1 Key holes
There are two key holes for wall mounting the unit. The holes are designed
to be used together with screws with a head diameter of 7-8 mm. The screw
head should be approximately 4 mm out of the wall for best t.
A drawing and measures is found in Appendix A NOVO IP/GSM Mounting
holes.
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3 Indications
3.1 Visual indications
3.1.1 Front LEDs
Normally the LEDs (L1-L3) at the front are o. When an error occurs, the corresponding LED will be lit up. The signication of the LEDs are described on the
bottom label on the unit.
When the unit is in accumulator operation, the LEDs flashes instead of being
continuously lit. See the tables below for all indications.
3.1.1.1 LED indications for NOVO IP/GSM and NOVO PSTN/GSM
L1 (Network) L2 (AC) L3 (Accumulator)
Normal mode, no failures O O O
Network failure (IP/GSM/LINE) On O O
AC failure O 0.5s On/4.5s O O
Accumulator failure O O On
Network and AC failure 0.5s On/4.5s O 0.5s On/4.5s O O
Network and accumulator
failure
On O On
AC and accumulator failure O 0.5s On/4.5s O 0.5s On/4.5s O
Network, AC and accumulator
failure
0.5s On/4.5s O 0.5s On/4.5s O 0.5s On/4.5s O
Radio interference 0.5s On/0.5s O 0.5s On/0.5s O 0.5s On/0.5s O
SIM card failure 0.5s On/0.5s O O O
AC and SIM card failure 0.5s On/4.5s O 0.5s On/4.5s O O
Table 8. Front LED (L1 - L3 ) indications
Downloading soware from the internet is indicated by blinking (1s) the Reset
button LED (L5) every 20 seconds.
Firmware uppgrade indication
Aer the rmware is downloaded the unit automatically re-boots. During rmware upgrade, L1, L2 and L3 all flashes with the cadence 100ms on/100ms o.
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3.1.1.2 LED indications for NOVO PSTN
The table below applies to NOVO PSTN
L1 (LINE ) L2 (AC) L3 (Accumulator)
Normal mode, no failures O O O
Line failure On O O
AC failure O 0.5s On/4.5s O O
Accumulator failure O O On
Line and AC failure 0.5s On/4.5s O 0.5s On/4.5s O O
Line and accumulator failure On O On
AC and accumulator failure O 0.5s On/4.5s O 0.5s On/4.5s O
Line, AC and accumulator
failure
0.5s On/4.5s O 0.5s On/4.5s O 0.5s On/4.5s O
Radio interference 0.5s On/0.5s O 0.5s On/0.5s O 0.5s On/0.5s O
AC failure 0.5s On/4.5s O 0.5s On/4.5s O O
Table 9. Front LED (L1 - L3 ) indications
3.1.2 Alarm button (L4) LED indications
The following indications will normally be in eect on the Alarm button led (L4).
AC Mode Accumulator Mode
Normal operation On* O
Call in progress/Conversation 0.5s On/0.5s O 0.5s On/0.5s O
Wait between calls 1.0s On/1.0s O 1.0s On/1.0s O
No more call attempts** 2.5s On/2.5s O O
Table 10. Alarm button (L4) indications
* May be changed to Off by conguration, see below.
** “No more call attempts” means that the NOVO has tried to call the alarm receiver, but all call attempts
has failed. It has not been possible to transfer the alarm”.
3.1.3 Reset button LED (L5) indications
L5 is specically used for:
AC Mode Accumulator Mode
Firmware download 0.5s On/0.5s O 0.5s On/0.5s O
Passive notifcation 0.5s On/0.5s O 0.5s On/0.5s O
Table 11. Reset button LED (L5) indications
3.1.4 Extra button LED (L6) indications
L6 is specically used for:
AC Mode Accumulator Mode
Away mode On 0.5s On/4.5s O
Home mode O O
Table 12. Extra button LED (L6) indications
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3.1.5 Control mode LED indications
When the unit enters Control Mode LEDs 1-3 are o and LEDs L4-L6 are lit.
3.1.6 Service mode LED indications
When the unit enters Service Mode L4 is on and L6 flashes (0.5s On/0.5s O).
3.1.7 Unit boot/startup
During boot/startup the visual indications are in two (2) steps:
6. The boot is indicated by LEDs L1-L3 as “running lights”, i.e. the LEDs are lit
and closed in sequence starting with L1, then L2 and L3 and then restarts
at L1. Normally this is a very quick sequence and should nish within 3
seconds.
7. The next step is startup and now all LEDs are lit and stay lit during the step.
This normally takes 1-3 seconds where aer the LEDs are all o except L4
which is lit (default).
If everything is ne and no errors occurs the all LEDs should stay o. If there
are any errors or alarm events the LEDs indicates this according to “3.1.1 Front
LEDs”.
3.2 Acoustic indications
NOVO has the ability to play pre-recorded sounds, i.e. voice
messages for improved interaction with the user.
3.2.1 Aer activating an alarm
When the NOVO is calling, by default it plays a melody as a pre-call melody.
This is congurable.
3.2.2 Disconnection signal
Call disconnection is indicated by a tri-sound (di-du-da) in the loudspeaker.
This signal is congurable.
3.2.3 Warning functions in Idle mode
If an AC, accumulator or line failure occurs an acoustical warning sound followed by a speech message is played in the speaker.
The indication is a short beep every 2 seconds for the rst 60 seconds and
then a short beep every 30 seconds. The acoustical indication can be muted
by pressing the Reset button (B2), but the visual indication continues.
If a new failure occurs, the acoustical indication is reset to start with a short
beep every 2 seconds etc. regardless if the rst failure is attended or not.
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4 Alarm functions
4.1 User initiated alarms
These are the alarms initiated by the user, e.g. by pressing the Alarm button
(B1) on the NOVO or on the portable trigger SMILE. It can also be when an
accessory like WALL, PIR or a SMOKE is activated.
Depending on the alarm type received the alarms will be handled dierently
by NOVO.
4.1.1 Passive alarm
A Passive alarm will be generated if an alarm event hasn’t occurred during a
certain time. E.g. if an infrared detector is connected to NOVO as a Passive
alarm the unit will not send any alarm as long as the infrared detector detects
movements. If there is no activity for a certain time, e.g. 8 hours, then NOVO
sends an alarm.
The Passive alarm timer starts when an alarm event has occurred that is
connected to the Passive alarm. This can be:
• A radio signal from e.g. PIR or INKA
• A push on the Reset button (B2)
Please note that the timer doesn’t start until the alarm event has occurred the
rst time.
If the Extra button (B3) is congured to Passive alarm a warning signal will be
generated 60 seconds before the Passive alarm is sent. If any button or transmitter is activated during this period, the passive timer will be reset and no
alarm is sent. If no activation occurs a Passive alarm will be sent to the alarm
central.
4.1.2 Home/Away
Home/Away is a function for the user to communicate to the alarm central
that “I will leave the premises for a while”, thus temporarily disabling passive
functions and also the Radio transmitter surveillance.
In Away mode the follwing is valid:
• The passive function is paused (the timer does not run)
• The radio supervision is paused for portable alarm transmitters (such as the
pendant – SMILE/ATOM)
• Indication of Away mode (L6)
• A radio message with alarm type User alarm from trigger or User alarm
from button will result in both user alarm and a Home indication alarm and
change from Away mode back to Home mode.
• Pressing button Extra Buttom (B3) will result in a Home indication alarm
and change from away mode back to home mode.
When returning from Away mode to Home mode
• The passive function is resumed (timers are reloaded to initial value)
• Radio supervision is resumed (timers are reloaded with initial value)
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4.1.3 Presence/Ready
The Presence mode is intended to determine when personnel is present in
the user’s home.
The mode can be changed either from radio messages or buttons. If the alarm
type is active an indication is sent according to the congured call sequence.
In Presence mode the following is valid:
• A radio message containing alarm types User alarm from trigger or User
alarm from button instead results in an Assistance alarm if this is activated.
• When the time in Presence mode exceeds the parameter Max time in Pres-
ence mode the unit automatically resumes Ready mode.
• L1, L2 and L3 will flash 0.5 s every 4 seconds. If another indication is active
the LED state is inverted during the flash, i.e. o during 0.5 s instead of on.
4.2 Technical Alarms
For digitally connected units technical alarms can be congured to automatically send this alarms to NEAT Carephone Management Portal (CMP) for
continous connectivity and functionality supervision. The descriptions of the
technical alarms in the sections below are valid for alarms sent to an alarm
receiver (not the CMP).
4.2.1 Radio transmitter surveillance
The care phone can handle a number of connected transmitters with radio test
alarm activated. If there hasn’t been any radio test alarm for a certain period,
NOVO can be congured to send a Radio out of range alarm to the
central indicating that there is some trouble with the transmitter. NOVO can
also send a Radio within range indication when the transmitter is working
again.
4.3 Accumulator alarm
If the backup accumulator voltage level in the care phone too low an Accu-
mulator alarm is sent to alert the maintenance personnel. The reason for the
alarm can be:
• The AC adaptor isn’t connected and/or malfunctioning and NOVO has been
accumulator powered for a long time.
• There is a mains failure and the unit is powered by the backup accumulator.
• The accumulator is getting worn out.
The unit checks the accumulator status at regular intervals. When the AC
adaptor is connected the default is one check every 24 hours (congurable). If
the unit is powered from the accumulator the status is checked every minute.
Should the voltage level fall below the threshold value an Accumulator alarm
is sent. The user is also warned by L3 on the front of the unit and by an acoustic signal. To mute the acoustical warning, see 3.2.3 Warning functions in Idle
mode
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4.4 Automatic test alarm
To let the alarm receiver know that the care phone is working, NOVO can send
test alarms to the alarm receiver at regular intervals. The default value is one
test alarm each 24 hours. This interval can be changed and the function can
also be turned o.
The rst test alarm will be sent aer a random time between 5 and 60 minutes
aer installation. The second test alarm will be sent aer a random period
between 1 minute and the number of hours given by the time interval.
4.5 Battery alarm
If the battery voltage level in SMILE or other connected battery powered radio
equipment is getting low the unit sends an alarm by radio to NOVO which
then immediately sends a Battery alarm to alert the maintenance
personnell that the unit needs to be replaced.
4.6 Radio interference
If a continuous radio interference signal is detected for more than 30 seconds
the unit indicates this by flashing all warning LEDs, see 3.1.1 Front LEDs and
sends a Radio interference alarm to the alarm receiver.
4.7 Mains failure
When the unit detects a mains failure, the unit will be powered from the internal backup-accumulator. The user will be warned by L2 on the front of the unit
and by an acoustic signal, to deactivate this warning signal, see 3.2.3 Warning functions in Idle mode.
At mains failure, the unit sends a Mains failure alarm aer a certain period. By
default the alarm is sent one hour aer mains failure occurred.
To avoid that many units call at the same time, a random period of 5-60
minutes, will be added before the alarm is sent. If time to Mains failure alarm
is set to one hour (default), the alarm will be sent aer 65 to 120 minutes aer
the mains failure occurred.
4.8 Mains return
When the AC is returned and the care phone has sent a Mains failure alarm,
NOVO can be congured to send a Mains OK indication. To avoid that many
units call at the same time, the time from AC returns to the alarm is sent will
be a random time between 5 and 30 minutes.
4.9 External alarms
External alarm can be sent from additional accessories, such as door/window
sensors, motion detectors or smoke detectors.
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5 The alarm call
Anything that creates some kind of action in the NOVO is called an alarm
event. An alarm event can be any of:
• pressing the Alarm button (B1)
• a mains failure
• radio interference
These alarm events can be user initiated or initiated by internal functions
such as monitoring functions, timers or external alarm events.
The alarm event is associated with a certain alarm type and the alarm type
is associated with an alarm group an the alarm group is associated with a
sequence.
A sequence contains a number of steps where each step is an instruction what
action to perform. It can be calling an alarm central with voice conversation
or it can be a silent action, i.e. sending an alarm to the alarm central without
voice conversation to inform that an alarm event has taken place, e.g. there
has been a mains failure.
These steps forms a chain and when a sequence is initiated NOVO performs
the action in the rst step and depending on the settings of the executed step
it can either continue to the next step or stop the execution of the sequence.
5.1 Call routing
The reason for the alarm i.e. the alarm source, decides what alarm type that
will be used in the alarm call. The alarm type forms a part of a group which
points to a call sequence. The sequence consists of up to 10 steps with telephone number, protocol and number of call attempts.
Alarm type
Tele no.
AemptsProtocol
Group
Sequence
1
2
3
4
Alarm Event
Picture 16. General decription of the call structure
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5.2 Alarm events
An alarm can be initiated by one of the following alarm events:
A radio signal from a radio transmitter, e.g. ATOM, SMILE, WALL or similar
• A push on any button
• An internally activated alarm
Depending on the alarm event, the alarm can be routed to dierent alarm
receivers in sequence. The type of alarm event is called alarm type, see next
section.
5.3 Alarm types
The alarm type describes the reason for the alarm. For each alarm type a number of properties of the alarm call is decided in the conguration.
5.3.1 Radio equipment alarms
When an alarm arrives from a radio transmitter, the alarm type is normally
decided from what alarm type that is connected to the corresponding radio
position.
5.3.2 Alarms from Alarm button (B1) or Extra button (B3)
When the user presses the Alarm button (B1), the alarm type is always User
alarm from button. The Extra button (B3) can be congured to send an optional alarm type.
5.3.3 Internally activated alarms
The following alarms are activated internally:
• Reminder alarm
• Passive alarm
• Automatic ready indication
• Test alarm
• Mains failure alarm
• Mains OK indication
• Accumulator alarm
5.3.4 Undened alarm types
All alarm types are not dened in every protocol. If an alarm type isn’t dened
the unit will try with the next position in the sequence to see if this position
holds another protocol. This will be done immediately. The same thing happens if a telephone number or alarm code is missing. In the Home Phone
protocol, however, there is no requirement for any alarm code.
5.4 Alarm type groups
NOVO supports 16 alarm type groups, numbered from 1-16 and every alarm
type must belong to one of these groups.
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5.5 Alarm sequences
NOVO supports up to eight (8) sequences where each sequence can contain
up to ten (10) steps. For each step in the sequence the following
parameters can be congured:
• Call type
• Carrier type
• Call attempts
• Continue eer success
5.5.1 Call type
NOVO supports up to twelve (12) call types, named A to L. Every call type contains the following parameters:
• Telephone number/address
• Protocol
• Port
• Username
• Password
• Optional voice number
5.5.2 Carrier type
Depending on version NOVO supports up to two carriers:
Version IP GSM PSTN
NOVO IP/GSM X X
NOVO PSTN/GSM X X
NOVO PSTN X
Table 13. Version carriers
Normally a primary and a secondary carrier is set where the second carrier
can be congured as fallback in the alarm event of communication error on
the primary carrier.
5.5.3 Call attempts
If a call fails, the unit waits and then re-tries the number of times specied by
the call attempt parameter in the current step of the alarm sequence. When
the maximum number of call attempts is reached, the sequence continues to
the next step. The time to wait between calls is specied by the parameter
Wait between call attempts, see below. There is also a global parameter for
the maximum total number of call attempts in one call sequence.
Wait between call attempts
If no-one answers the call, NOVO re-tries and between the call attempts there
is a waiting period which can be set.
For some alarm types it is possible to interrupt the call during this waiting
period by pressing the Reset button (B2). If a new alarm with higher priority
arrives during this waiting time this will also interrupt the sequence and start
a new alarm session.
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Continue aer success
Normal behavior is that the unit stops the call sequence when a call has been
successful. However it is possible to set this parameter so the unit instead
continues to the specied step in the alarm sequence aer the successful
call. If the call attempt failed, the unit continues to the next step as normal.
5.5.4 Acknowledgement of the alarm call
The care phone requires that the receiving personnell in some way acknowledge that they have received the alarm call. The acknowledgment is usually
a DTMF tone sent from the telephoneIn connection to this NOVO can also be
congured to require that the alarm call is disconnected by the receiving personnel.
5.5.5 Repetitions of the sequence
The call sequence can be congured to make several repetitions if there is no
answer from the receiving part.
5.6 Alarm code
Each NOVO unit has a uniqe number ID which can contain up to 32 characters
and is used to identify the caller in the alarm central.
5.7 Indications during an alarm call
NOVO has several ways to the progress and status of an alarm call. Below is a
list of the default indications for a user initiated alarm call.
Please note that certain alarm types, e.g. mains failure or radio inteference,
by default are “silent” i.e. they do not play the pre-call signal, dial tones or the
disconnection sound when done etc..
Pre-call signal
Aer a user initiated alarm e.g. aer pushing the Alarm button (B1) NOVO
plays a pre-call signal in the speaker to alert the user that the alarm is being initiated. During the pre-call signal it is possible to cancel the alarm call
attempt by pressing the Reset button (B2). NOVO conrms the cancellation by
playing a sound and the unit resumes Idle mode.
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Dial tones in speaker
Aer the pre-call signal the unit starts dialling and the dial tones are played in the
speaker.
Alarm LED blinks during call attempt
During the alarm call attempt (and before the alarm central answers) the
Alarm button LED (L3) blinks (0.5s On/0.5s O) to indicate that an alarm call
is in progress.
Call answered
When the alarm call is answered by the alarm central receiver NOVO initiates
a data transmission sequence before the alarm central operator’s voice is
heard. The data transmission is silent to the caller.
Failed call
If the call attempt somehow fails, e.g. the alarm central does not answer in a
timely fashion or the call is unintentionally cut before the alarm central sends
a disconnection command to NOVO the unit indicates this by blinking the
Alarm button LED (L3) 1s On/1s O. Depending on the settings in the Alarm
sequence new call attempt may occur.
Disconnection sound at end of successful call
Aer a successful alarm call to the alarm central NOVO disconnects and plays
a disconnection signal in the speaker to indicate that the call is now terminated.
Failed alarm, sound/blink
If the alarm central answers the call but somehow fails to acknowledge the
alarm the unit returns to Idle mode but indicates a failed alarm by blinking the
Alarm button LED (L3) (2.5s On/2.5s O). Depending on the settings in the
Alarm sequence new call attempts may occur.
5.8 Protocols
NOVO supports most occuring protocols in the market.
The protocol determines the parameters for the communication session and
consist of a data transmission part (i.e. alarm code, alarm type etc.) and the
conversation (voice) part. For an analogue alarm receiver this is sent with
DTMF tones and for an IP-based alarm receiver this is sent digitally.
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Home Phone
When the care phone is congured to call to a normal telephone, NOVO must
use the Home Phone protocol. To control the conversation in Home Phone
protocol, the alarm receiving party can press the buttons on their telephone
according to below.
Command Meaning
1
Increase conversation volume
2
Go into duplex mode
3
Decrase conversation volume
4
Send Phone ID
7
Go into simplex mode, activate the microphone
8
Go into simplex mode, activate the speaker
0 or 6
Disconnect the call
9
Deny call, Go to Next
Table 14. Home Phone protocol conversation control commands
5.9 Conversation
To ensure the care phone doesn’t stay in conversation mode forever there is a
maximum time for the conversation, normally set to 5 minutes (congurable).
If a tone command is sent from the receiving party the timer is reset and the
conversation can continue another 5 minutes (default).
20 seconds before end of conversation time the care phone sends a warning
tone to the receiving party and the operator/personnell can then press a button to extend the conversation time.
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5.10 Examples
5.10.1 Example 1 - a simple alarm sequence
The user presses the alarm button on the portable trigger, e.g. SMILE. This
triggers an alarm event in NOVO and the logic nds that this is alarm event is
associated to the alarm type User alarm from trigger. This alarm type belongs
to an alarm type group associated to sequence #1. In this case sequence #1
consists of 1 step. This step consist of some parameters:
Step Call type Carrier type Call attempts
1 A GSM 2
Table 15. Example of steps in a sequence
Let’s take a look at step 1. The Call type (A) is built up by a set of parameters,
see the table below.
The number of Call attempts (2) decides how many times step 1 will be repeated in the alarm event of a failed call attempt. Each repetition is performed
aer a given time and is congurable.
The Call types consist of call specic parameters and depening on the protocol dierent information is required.
Call
type
Address/phone number Protocol Port Username Password Optional voice
number
A www.alarm.com SCAIP 555 username password N/A
B www.alarm.com SCAIP 555 username password N/A
Table 16. Example of call type parameters
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5.10.2 Example 2 - SCAIP over IP/GSM
Calling a digital alarm reciver requires some additional connection parameters since NOVO communicates with the alarm central like a computer, i.e. it
is required to set an IP address (e.g. 192.168.1.10) or a DNS hostname (e.g.
www.alarm.com) and a communications port and in some cases login credentials.
Step Call type Carrier type Call attempts
1 A IP 2
2 B GSM 2
Table 17. Example of steps in a sequence
In this example NOVO attempts to call the alarm receiver over IP and GSM.
Call
type
Address/phone number Protocol Port Username Password Optional voice
number
A www.alarm.com SCAIP 555 username password N/A
B www.alarm.com SCAIP 555 username password N/A
Table 18. Example of call type parameters
5.10.3 Example 3 - NEAT Talk/CPC to an analogue alarm receiver
When calling an analogue alarm receiver the protocol used must correspond
to the alarm receiver and the carrier must be either IP or GSM.
If carrier type is IP the corresponding SIP account settings must be set.
Below is an example of the sequence steps and call type parameters.
Step Call type Carrier type Call attempts
1 B IP 3
2 C GSM 2
Table 19. Example of steps in a sequence
Call
type
Address/phone number Protocol Port Username Password Optional voice
number
B +4646112157 CPC 5060 username password N/A
C +4646112157
NEAT
Talk
45005 username password N/A
Table 20. Example of call type parameters
In the example above there are two steps with two call types, each step is
designated a carrier (IP and GSM) and step #1 makes three call attempts and
if these call attempts fails NOVO continues to step #2 and make two attempts.
The call types are dened with the phone numbers and protocol.
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5.10.4 Example 4 - Using Home Phone protocol
When using the Home Phone protocol the carrier must be either IP or GSM
and the call type must include an analogue number.
Step Call type Carrier type Call attempts
1 C GSM 3
Table 21. Example of steps in a sequence using Home Phone protocol
In the example there is one step in the sequence, the carrier is set to GSM and
there will be 3 call attemps. The call type (set to C in the example) calls the
phone number +4646112165 and no other parameters are required.
Call
type
Address/phone
number
Protocol Port Username Password Optional voice
number
C +4646112157
Homephone
N/A N/A N/A N/A
Table 22. Example of call type parameters when using the Home Phone protocol
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6 Programming/conguration modes
6.1 General
Depending on version conguration can be done by the unit buttons, via the
NEAT Management Portal (CMP), with a soware programmer, a HAND terminal or with the LPP protocol.
Version Buttons Soware CMP HAND LPP
NOVO IP/GSM X X X
NOVO PSTN/GSM X X X X X
NOVO PSTN X X X X
Table 23. Version programming options
NOVO is normally in Idle Mode, i.e. is not processing any user-ini tiated (e.g.
user alarm) nor automatic alarm event/action (e.g. test alarm).
Control Mode and Service Menu are ways of easily conguring the unit. The
diagram below displayes the tree structure of the menues and its commands.
Toggle Alarm button
(B1) illumination
Change volume
(conversation/signal)
Enter Service Menu
Add a transmitter
Radio coverage test
Erase a transmitter
Toggle external
antenna On/O
Toggle Home/Away/-
Passive status
Control Mode Menu Service Mode Menu
Picture 17. Control Mode and Service Mode tree structure
In NOVO PSTN the menu item Toggle external antenna is not enabled and the
menu item Radio coverage Test is replaced by Walk test mode.
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6.2 Control mode (CM)
Enter CM (Control Mode) by shortly pressing button PS1 when unit is in Idle
mode. When the unit is in CM all LEDs L4-6 are lit. The unit returns automatically to Idle Mode aer function execution or 5 seconds of inactivity.
# Control Mode functions
1 Toggle Alarm button (B1) illumination
2 Change volume (conversation/signal)
3 Enter Service Menu
Table 24. Control Mode functions
6.2.1 Toggle Alarm button (B1) illumination
Press and hold Alarm button (B1) for more than 3 seconds to toggle Alarm
button (B1) illumination. The new status is played in the speaker.
6.2.2 Change volume
Press and hold Reset button (B2) for more than 3 seconds to toggle conversation level. The level is indicated by one, two or three “blipps” and in the
relevant level in the speaker. Release Reset button (B2) at desired level is and
press again (and hold) within 5 seconds to toggle signal level. Aer each
selection the unit “blipps” to conrm.
6.2.3 Enter Service Mode
Press Extra button (B3) for more than 3 seconds to enter Service Mode.
6.3 Service Mode (SM)
Enter Control Mode (see above) and then press button Extra button (B3) for
more than 3 seconds. When the unit enters Service Mode the Alarm button
LED (L1) is lit and Extra buttion LED (L3) blinks and the voice message for
adding a transmitter (function #1) is played in the speaker. Select the function by pressing Alarm button (B1) or step to next function by pressing Extra
button (B3). To indicate the current function available a corresponing voice
message is played in the speaker.
Aer nishing conguration of a selected function NOVO automatically re-
turns back to the Service Menu. Step to next function by pressing Extra button
(B3) or exit by pressing Reset Button (B2).
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The table below list the functions in the Service Mode menu.
Service Mode functions
# NOVO IP/GSM and NOVO PSTN/GSM NOVO PSTN
1 Add transmitter Add transmitter
2 Radio/GSM coverage mode Walk test mode
3 Remove transmitter Remove transmitter
4 Set external GSM antenna to On/O Change Home/Away/Passive status
5 Change Home/Away/Passive status N/A
Table 25. Service Mode functions
6.3.1 Add a transmitter
NOVO features Plug&Play programming of radio peripherals as well as traditional position programming for older radio peripherals not suppor ting
Plug&Play.
In total 48 radio peripherals can be added to NOVO. 8 as traditional position
programed devices and 40 as Plug&Play peripherals.
NOVO supports a large number of the alarm types for traditional position programming and in the default conguration the alarm types are positioned as
listed in the table below.
Position Denomination
1 User alarm from trigger
2 User alarm from trigger
3 User alarm from trigger
4 Smoke
5 Fall alarm
6 Door alarm
7 Bed alarm
8 Passive alarm
Table 26. The most common alarm types and their positions (default)
Please note that the table above is a default conguration. Other congurations may apply to your unit.
To add a peripheral, go to Add transmitter in the service menu and enter the
function by pressing Alarm button (B1). NOVO is now open for programming a
Plug&Play radio peripheral by just activating the peripheral (e.g. pressing the
Alarm button on SMILE). A short beep conrms the addition of the peripheral.
If the device is not a Plug&Play device, press the Extra button (B3) to enter
the rst of the eight position indicated with one short “beep”, press the Extra
button (B3) again to step to position 2, now indicated with two short “beeps”
etc. At desired position, press the Alarm button (B1) to enter the position and
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add the transmitter by activating the unit. A short beep conrms the addition
and the beep also communicates the transmitter battery status. The beeps
means the following:
• One short beep — action OK and transmitter battery OK
• One long beep — action OK and transmitter battery low
• An error sound — the transmitter is already present at another radio position or it does not support Plug&Play if the error sound appears while trying
to add the device as a Plug&Play device.
Exit function by pressing Reset Button (B2).
6.3.2 Radio/GSM coverage mode
This is only valid for NOVO IP/GSM and NOVO PSTN/GSM.
The Radio/GSM coverage mode uses the LEDs to display the radio/GSM
signal strength and is updated every 2 seconds. L4 and L6 are lit alternately
to L5, i.e. when L4 and L6 are lit, L5 is o.
Signal L1 L2 L3 L4 L5 L6
Very weak (1) Flash O O Flash Flash Flash
Weak (2) On O O Flash Flash Flash
Average - (3) On Flash O Flash Flash Flash
Average + (4) On On O Flash Flash Flash
Strong (5) On On Flash Flash Flash Flash
Very strong (6) On On On Flash Flash Flash
GSM not installed Flash Flash Flash Flash Flash Flash
GSM not active O O O Flash Flash Flash
Table 27. LED indications when in Radio/GSM coverage test
In Radio/GSM coverage mode (it’s also possible to test the radio connection
between a connected transmitter and the NOVO-unit, i.e. Walk test mode.
If Radio/GSM coverage test is initiated directly aer startup, the test indicates
“GSM not installed” until the GSM module is initiated and running.
End the Radio/GSM coverage test by pressing Reset Button (B2).
Walk test mode
When in Radio/GSM coverage, activate the connected transmitter, (e.g pressing the Alarm button on SMILE) and NOVO responds with a “blipp” if the radio
coverage is OK. On SMILE the LED blinks green to acknowledge radio coverage
is OK.
6.3.3 Remove transmitter
It is possible to remove one or all radio peripherals regardless of whether it is
a Plug&Play or position programed peripheral.
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Remove a known and working peripheral
Enter Remove transmitter from the service menu by pressing the Alarm button
(B1). Activate the peripheral and press the Alarm button (B1) until time out.
The transmitter is now removed from the NOVO conguration.
Remove a peripheral at a specic position
Enter remove transmitter from the service menu by pressing the Alarm but-
ton (B1). Press the Extra button (B3) to enter the rst of the eight position
indicated with one short “beep”. Press the Extra button (B3) again to step to
position 2, now indicated with two short “beeps” etc. At the desired position,
press the Alarm button (B1) to timeout in order to remove the transmitter at
the position.
Remove all peripherals
Enter “Remove transmitter” from the service menu by pressing the Alarm
button (B1). Press and hold the Alarm button (B1) until the general beep is
played. Release and then press and hold the Alarm button (B1) again until the
conrmation beep is played. All radio peripherals are now erased.
Exit to SM by pressing Reset Button (B2).
The only way to remove a broken Plug&Play device from the NOVO conguration is to erase all transmitters or perform the action via the NEAT Management Portal or with a soware programmer. When a full removal is performed,
don’t forget to re-add the user peripherals in the installation.
6.3.4 Set external GSM antenna to On/O
Not applicable to NOVO PSTN.
External antenna status is played in speaker. Change status by pressing
Alarm button (B1) > 3 seconds. The new status is played in speaker and NOVO
automatically returns to SM.
6.3.5 Change Home/Away/Passive On/o
Change status by pressing Alarm button (B1) > 3 seconds.
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6.4 Programing NOVO PSTN units with LPP commands
NOVO units with PSTN functionality can be programmed with the Local Programming Protocol (LPP). This protocol uses DTMF dialtones, i.e. the same
dial tones that are used in a regular, analogue telephone and programming
can de done over the PSTN line (e.g. from a cellular phone) or with a HAND
unit.
For more information about HAND please refer to HAND User Manual,
NE41 07001-02.
The parameters available for programming with LPP are:
Parameter DTMF Command HAND Command
Telephone no A
00#NNN#
[Tel A] NNN [OK]
Telephone no B
01#NNN#
[Tel B] NNN [OK]
Alarm code
15#NNN#
[CODE] NN [OK]
Protocol
45#NNN#
[PROT] NN [OK]
Set time
84#HHMM#
84 [OK] HHMM [OK]
Exit programming
90##
[END]
Table 28. LPP programming parameters
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7 NOVO Programmer
7.1 Installation
NOVO can be congured via our soware NOVO Programmer. This soware
can be obtained from your reseller or distributor.
NOVO Programmer is tested to work with Microso Windows versions:
• Windows 7
• Windows 8
• Windows 8.1
• Windows 10
Install the NOVO Programmer as a local computer administrator.
When NOVO Programmer is started a dialog window asks for a password,
Press “Enter” to bypass the password and start NOVO Programmer in “Basic”
mode.
For further functionality your reseller or distributor can provide you with a
password for extended functionality in NOVO Programmer.
7.2 Menues
7.2.1 File menu
“New”, “Open”, Save” “Save as...” is used for handling the conguration
les.
7.2.2 Communication menu
“Read from unit (CTRL+R)” reads the current conguration from the connected
NOVO into NOVO Programmer and “Write to unit (CRTL+W)” writes the current
conguration in NOVO Programmer into the connected NOVO.
Aer the conguration le is written to NOVO the unit is disconnected from
an re-connected to Windows. Depending on your Windows system settings
the “Auto play” dialog window may open. This dialog window can safely be
closed.
7.2.3 Option menu
Select languague
Select the user interface languague from the list. The languague change is
implemented instantaneoulsy.
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Properties
This window displays the paths to the log and languague les. These paths
are read only! The path to the conguration les is editable by clicking the
button “Browse” and selecting the new path where saved conguration les
will be stored.
Password
To enter extended functionality enter the password and click OK. Open an
existing or create a new conguration le to access the extended functions.
7.2.4 Help menu
The “About” dialog window displays some general info about the NOVO programmer, contact information and the possibility to send a mail to NEAT.
7.3 NOVO Programmer Tabs
7.3.1 Basic
Alarm code
Enter the user’s alarm code.
PIN code for SIM card
If the SIM card requires a PIN code, enter the four digits here otherwise leave
empty.
If the SIM cards is blocked by too many erroneous attempts it must be removed
from NOVO and inserted into a regular mobile phone to unlock it with a PUK
code.
Own number
If the conguration parameters require the subscription phone number enter
it here.
Own number from SIM card
Depending on the GSM network operator the phone number can be stored
and read from the SIM card. If this is the case, the phone number will be displayed here.
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8 Misc
8.1 Real Time Clock (RTC)
NOVO is equipped with a real time clock (RTC) which is running continously,
even when power is turned o and/or running on accumulator.
The RTC can be set by NTP servers (if connected to internet via GSM/GPRS).
NOVO supports Daylight Savings Time and this is congurable.
8.2 Alarm log
The last alarms are logged and synhcronized to CMP. To view the alarm log,
access CMP or contact your distributor. The data stored in this log is:
• Time when the alarm was added to the alarm queue
• Alarm type
• Result (whether the alarm was succesful or not)
• Last call duration
• Last call result, see the table below
Result Meaning
Success OK
Failed No contact aer all call attempts performed
Not nalized Call sequence not completed due to unknown error
Queue full Alarm queue was full
Not active Alarm type was not active
Cancelled The user cancelled the alarm
Table 29. Alarm log results
Aer a manual restart (done with the I/O button) all alarms in the alarm log
with result “Not nalized” are automatically changed to “Cancelled”.
All other restarts (e.g. aer a rmware upgrade or aer a power failure) results in all alarms with status “Not nalized” are sent again.
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9 Important
9.1 Use and maintenance
• Do not damage the unit or its parts. If damaged, immidiately contact
authorized personnel.
• Do not expose to direct sunlight.
• Keep away from dust, moist and dirt.
• Do not drop, knock, twist or shake the device.
• Do not warm up the device or use it near re.
9.2 Cleaning
• All parts in the NOVO kit can be cleaned with a mild soap solution and a
damp cloth. Dry with a dry cloth.
• Strong chemicals, grease and other harsh substances must not be used
when cleaning or handling the parts in the NOVO kit.
• NOVO must be disconnected from the power socket before cleaning.
• Aer cleaning, control that the home care phone works properly by sending
a test alarm to the alarm receiver/central.
9.3 Safety Notes
• Read instructions prior to use.
• Always test the system per instructions prior to use.
• Always check the function of the product aer making adjustments.
• This product may not be suitable for all persons and should not be a
substitute for the routine visual monitoring protocol by caregiver.
• Must not be used in situations where a delay in the arrival of appropriate
medical care, could lead to a potentially life-threatening situation.
• Our units are NOT intended for any life support device, thus intending a
device whose malfunction may result in damage to a life.
• Check the device regularly and replace when necessary.
• Do not integrate with other systems other than those specied in this document.
• Always keep the device dry. Exposure to excessive moist can cause malfunction.
• The product will not cause electromagnetic disturbances under normal
working conditions.
• The product can be placed near other products or devices as long as
mechanical vibration is not present.
• Remove batteries if the unit is to be out of use or stored for an extended period
of time.
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9.4 Disposal
At the end of the product’s use life, please dispose of it at appropriate collection points provided in your country. For disposal or recycling information,
please contact your local authorities or the Electronic Industries Alliance (EIA,
www.eiae.org). In the European Union, the bin label indicates that this product should not be disposed of with household waste. It should be deposited
at an appropriate facility to enable recovery and recycling or returned to your
distributor.
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Appendix A NOVO IP/GSM Mounng holes
Picture 18. NOVO unit key hole measures
68 mm
117 mm
161 mm
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Appendix B Alarm types and Alarm type groups
Assistance alarms
Assistance alarm
Enuresis
Assult alarms
Assault alarm
Burglar alarm
Emergency alarms
Emergency alarm
External sensor
alarms
Bed alarm
Carpet alarm
Door alarm
Other alarms
Double press
Long press
Manoeuvre
Measurement data
Medical dispenser
Position info
Radio test alarm
Reset alarm
Tamper alarm
Technical failure
User call 1
User call 2
User dened
Presence alarms
Action indication
Automatic ready
indication
Log call
Presence indication
Ready indication
Reminder alarm
Smoke detector
alarms
Co Gas
Gas alarm
Smoke detector
alarm
Temperature alarm
Water alarm
Technical alarms
Accumulator alarm
Accumulator fully
charged
Battery alarm
Daily report / Event
Heartbeat
Mains failure alarm
Mains OK indication
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Network return
No network
Radio interference
Radio out of range
Radio within range
Service call
Test alarm
Test alarm
User alarms
Away indication
Bogus call
Epilepsy alarm
Fall alarm (man
down)
Home indication
Inactivity
Passive alarm
Pull cord alarm
User alarm from
button
User alarm from
trigger
User alarm from
trigger, battery low
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NOVO Unit
Measures, W x H x D 175 x 130 x 68 mm
Temperature range +5 - +55 °C
Weight (incl. backup
accumulator)
300 g (standard capacity accumulator) or
355 g (large capacity accumulator)
Communication IP/GSM (GPRS), PSTN/GSM (GPRS) or PSTN
Power supply
230 VAC/5 V
DC
Max power consumption <5 W
Accumulator
Type NiMH
Voltage
3.6 V
DC
Capacity 400 mAh or 2000mAH
Stand-by backup time up to 450h
Speaker
Max power 2 W
Impedance 8 ohm
Radio
Max transmission power 10mW
Radio frequency 869.2125 MHz (Social alarms, transmission)
869.2375 MHz (Acknowledge)
Security level Category 1 (Highest)
Radio range Up to 300 meters, free air
Approvals EN69050-1:2006+A1+A2+A11+A12:2011
EN 301489-1 v1.9.1
EN 301489-3 v1.6.1
EN 301489-7 v1.3.1
EN 300220-1 v2.4.1
EN 300220-2 v2.4.1
EN 301511 v9.0.2
CGF-CC v3.4.0
EN 50134-2 - Social alarms
SMILE
Measures, W x H x D 34 x 42 x 15 mm
Weight (incl. backup
accumulator)
14 g
Radio frequency 869.2125 MHz (Social alarms, transmission)
869.2375 MHz (Acknowledge)
IP Code IP67
Temperature range +5 - +55 °C
www.neat-group.com
Appendix C Recommended AC adaptors and accumulators
Recommended AC adaptors for user markets
EU NE31 07006-14
UK NE31 07006-16
US NE31 07006-21
Recommended accumulators
400 mAh NE31 14002-02
2000 mAh NE31 14004-03
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