NCR XL15 User Manual

User Guide

NCR XL15 (5915)

Release 1.0

BCC5–0000–5162
Issue C

The product described in this document is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in
the United States and/or other countries. Other product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks
or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book. Please use the link below to send your comments.

EMail: [e-mail]

Copyright © 2017
By NCR Corporation
Duluth, GA U.S.A.
All Rights Reserved

Preface

Audience

This book is written for hardware installer/service personnel, system integrators, and
field engineers.

Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.

Safety Requirements

The NCR XL15 conforms to all applicable legal requirements. To view the compliance
statements see the NCR RealPOS Terminals Safety and Regulatory Statements (B005-0000-

1589).

Caution: The on/off switch is a logic switch only. The AC line voltage primaries are live
at all times when the power cord is connected. Therefore, disconnect the AC power
cord before opening the unit to install features or service this terminal.

i

Lithium Battery Warning

Warning: Danger of explosion if battery is incorrectly replaced. Replace only with

the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.

Attention: Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.

Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.

Battery Disposal (Switzerland)

Refer to Annex 4.10 of SR814.013 for battery disposal.

IT Power System

This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.

Peripheral Usage

This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.

Warning: DO NOT connect or disconnect the transaction printer while the terminal

is connected to AC power. This can result in system or printer damage.

ii

Warning: DO NOT connect or disconnect any serial peripherals while the terminal

is connected to AC power. This can result in system or printer damage.

Grounding Instructions

In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.

The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.

If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.

Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords

immediately.

Out of Box Failure (OBF)

If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with
this process send an email to [e-mail] with the following details:

• NCR Sales Order # (Sales Order # are located on the box)

• Date of Product Installation

• Product Model #

• Unit Serial #

• NCR part # of defective/missing/wrong component

• Description of Failure (please be specific. For example: “display will not power on”)

• Customer/Requestor’s contact name, phone number and/or e-mail address

• Address to ship replacement part(s)

iii

Warranty

Transport the product n its original packaging to prevent impact damages.

If you do not have access to a computer, you may leave a voice message at: 1-800-528­8658 (USA), or (International) [phone]. When leaving a message, please provide a
phone number and/or an email address so NCR can contact you if additional details are
needed.

Note: Used equipment that experiences a failure does not qualify as an OBF and should
go through the NCR warranty process.

Warranty terms vary by region and country.

All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.

• Improper or insufficient maintenance

• Improper use or unauthorized modifications of the product.

• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the Site Preparation section of this document and the NCR Workstation and
Peripheral AC Wiring Guide (BST0-2115-53).

For detailed warranty arrangements please consult your contract documents.

iv

Returning Defective Hardware for Service

Use the following procedure to report/return defective hardware.

Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.

• Class/Model number of the defective equipment

• Serial Number of the defective equipment

• Equipment location in the store

• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.

The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.

Note: A work order must be opened for each device that is shipped for repair.

Table of Contents

Chapter 1: Product Overview

Base Models 1

Features and Benefits 2

Optional Features 3

Specifications 8

Display Mounts 10

XL–Series Stand (5915–F033, 5915–K033) 10

Integration Tray Mount (5968–K024) 10

Checkstand Mount (5968–K039) 11

v

WallMount (7702–K320) 11

Third Party Mounts 12

Customer Display (7702–K453) 13

Front Panel Power LED 14

LabelLocations 15

Chapter 2: Hardware Installation

Installation Restrictions 16

Ergonomic Workplace 17

Installing the Display 18

XL-Series Stand 19

Connecting to a POS Terminal 24

Display Port Cables 24

ExternalPower Cables 25

Powered USBCables 26

Audio Cable 26

Adapters 27

Chapter 3: Operation and Cleaning

Touchscreens 31

Projected Capacitive Touchscreen 31

Using the PCap Touchscreen 31

Resistive Touchscreen 32

Using the Resistive Touchscreen 32

vi

Touchscreen Cleaning Procedures 32

Magnetic Stripe Reader 33

Using the MSR 33

Care of Cards 33

Card Thickness 33

Cabinet Cleaning Procedures 34

Chapter 4: NCR Software OSD Utility

Introduction 35

Supported Features 35

Installing the Utility 36

Running the Utility (GUI Version) 37

Main Menu 37

Control Buttons 37

Display Adjustment Procedures 40

Resetting Factory Defaults 41

Running the Utility (Console Version) 42

Chapter 5: Touchscreen Calibration

Proper Touchscreen Methods 43

Calibrating the Touchscreen 44

Resistive Touchscreen Calibration 44

Revision Record

Issue Date Remarks

vii

A

B

C

Feb 2017 First Issue

July 2017 Added 0.5m Display Port Cable (1432-C483-0005)

Added 0.5m Powered USBCable (1432-C477-0005)

Aug 2017 Removed Converter Cable (7932-4297-9998)

Added Adapters(1432-C790-0001 and 1432-C791-0000)

Chapter 1: Product Overview

The XL15 display offers flexibility and ultra–thin design that will look great in any retail
environment. The XL15 display features bright, high contrast LCD to make it easy to
read. This stylish display is available as a 15–inch, projected capacitive (PCAP) or
resistive touchscreen, or LED backlight non–touch.

The XL15 display is compatible with any product that has a display port video and a
USB interface and can be used as an associate display or rear mounted to a terminal or
free standing to display pricing and promotional messages. This is available with an
encrypted magnetic stripe reader (MSR) for enhanced security. Whichever option is
preferred, these displays are sure to enhance the appearance of the wrap stand or
checkout and save valuable counter space.

Base Models

Base Model Description

5915-1015-9090 XL15, 15" Display, No Touch

5915-1115-9090 XL15, 15"Display, Resistive

5915-1315-9090 XL15, 15" Display, PCAP

1-2 Product Overview

Features and Benefits

Features Description

Touch Displays

Non–Touch Displays

15"Resistive • Single Touch Interface

• Standard 4:3 Aspect Ratio

• 1024x768 XGA resolution

• 350 NIT LED–Backlit LCD

• Narrow Bezel Design

• Display Port

• Software OSD Support

15"Projected Capacitive (PCap) • Zero Bezel – Alll Glass Front

• 10–Point Multi–Touch Interface

• Standard 4:3 Aspect Ratio

• 1024x768, XGA Resolution

• 350 NIT LED–Backlit LCD

• Display Port

• Software OSD Support

15"LEDBacklight • Zero Bezel – All Glass Front

• 350 NIT LED LCD

Peripherals

• Standard 4:3 Aspect Ratio

• 1024x768, XGA Resolution

• Display Port

• Software OSD Support

MSR, NCREncrypted USB 3­Track

Filler Plate, Right Side Provides a blank plate when an MSR is

Filler Plate, Left Side Provides a blank plate when a Port B

Provides a 3-Track, Encrypting MSR.

not installed.

feature is not installed.

Product Overview 1-3

Optional Features

Optional Features Description

Power Cord 1416–C325–0030

1416–C323–0030

1416–C321–0030

1416–C322–0030

1416–C391–0030

1416–C320–0030

1416–C366–0030

1416–C009–0018

USPower Cord Provides a 3m (118.11 in.)

International Power
Cord

power cord for an external
power supply.

UKPower Cord

Australia Power Cord

China Power Cord

SEVPower Cord

India Power Cord

Argentina Power Cord

1-4 Product Overview

Optional Features Description

Display Port Cables 1432–C483–0005

Note: Current

cable will be
replaced with

1432–C614–0005 in

future release.

1432–C483–0008

Note: Current

cable will be
replaced with

1432–C614–0008 in

future release.

1432–C483–0013

Note: Current

cable will be
replaced with

0.5 m (19.69 in.) Display
Port Cable

0.8 m (31.50 in.) Display
Port Cable

1.3m (51.18 in.) Display
Port Cable

Provides a display port
cable used for integration
with XR7 terminal. To be
used only on displays
attached directly to the XR7
POStable top stand.

Provides a display port
cable used for integration
with XR7 terminal using the
rear display arm of the POS
table top stand.

Provides a display port
cable.

1432–C614–0013 in

future release.

1432–C483–0040

Note: Current

cable will be
replaced with

1432–C614–0040 in

future release.

4m (157.48 in.) Dislay
Port Cable

Provides a display port
cable.

Product Overview 1-5

Optional Features Description

ExternalPower
Cables

5915–F120

1432–C480–0013

Note: Current

cable will be
replaced with

1432–C591–0013 in

future release.

1432–C479–0040

Note: Current

cable will be
replaced with

1432–C591–0040 in

future release.

Universal Switching
MEPSPower Supply ­12V, 2.5 A output for
Touch (ROHS)

1.3m USBType A with
power connector

4m USBType A with
power connector

Provides a 12VDC Power
Adapter, 40W, DOEVI, 4 pin
Mini-DIN connector.

Provides a 1.3m (51.18 in.)
USBcable with latching 1x8
connector on the display
end, a USB connector on the
terminal end, and a barrel
connector in the middle for
an external power supply.
Requires both an external
power brick and a local
power cord.

Provides a 4m (157.48 in.)
USBcable with latching 1x8
connector on the display
end, a USB connector on the
terminal end, and a barrel
connector in the middle for
an external power supply.
Requires both an external
power brick and a local
power cord.

1-6 Product Overview

Optional Features Description

Powered USB
Cables

1432–C477–0005

1432–C477–0008

1432–C477–0013

0.5m 12VPowered USB Provides a 0.5m (19.68 in.)
12V USBpower cable with
latching 1x8 connector on
the display end and a
latching 12V USB + Power
connector on the terminal
end. Provides both power
and touch communication.

0.8m 12VPowered USB Provides a 0.8m (31.50 in.)
12V USBpower cable with
latching 1x8 connector on
the display end and a
latching 12V USB + Power
connector on the terminal
end. Provides both power
and touch communication.

1.3m 12V Powered USB Provides a 1.3m (51.18 in.)

1432–C478–0040

12V USBpower cable with
latching 1x8 connector on
the display end and a
latching 12V USB + Power
connector on the terminal
end. Provides both power
and touch communication.

4m 12V Powered USB Provides a 4m (157.48 in.)

12V USBpower cable with
latching 1x8 connector on
the display end and a latch­ing 12V USB + Power con­nector on the terminal end.
Provides both power and
touch communication.

Product Overview 1-7

Optional Features Description

Audio Cable 1432–C593–0013

1432–C593–0040

Miscellaneous
Adapters

1432–C790–0001

1432–C791–0000

1.3m with 3.5mm plug
Male

4m with 3.5mm plug
Male

Cable, HDMI (Terminal)
to DisplayPort (Display)
active adapter

Adapter, passive, DVI-D

Provides a 1.3m (51.18 in.)
black cable for use on ter­minals with a line–out or
audio port.

Provides a 4m (157.48 in.)
black cable for use on ter­minals with a line–out or
audio port.

Allows connection of a
display with DisplayPort to a
terminal with an HDMI
connection. Must also order
the DisplayPort cable.
Powered by a USB port on
terminal.

Allows connection of a

to HDMI

display with DisplayPort to a
terminal with an DVI
connection. Must also order
the DisplayPort cable and
the 1432-C790-0001 adapter.

1-8 Product Overview

Specifications

Feature Specifications

Bezel

Touch – PCAP

Touch – Resistive

Touchscreen Life Expectancy

Touch Driver

Touch Interface

Calibration

Surface hardness

Touch Response Time

Video Interface

Backlight

Zero bezel, flat screen (PCAP)

Projected Capacitive (10 point multi-touch)

5 Wire Resistive

• PCAP – Unlimited

• Resistive – 50 million at one point

AUO

USB

Only resistive touchscreen requires calibration.

• PCAP – No Known Degradation

• Resistive – 4H

• PCAP – 10ms

• Resistive – 50ms

Display port

LED

Open USB Ports

LCD Luminance (cd/m2)

Contrast Ratio

Native Resolution

Additional Resolutions
Supported

User Adjustable OSD Controls

Viewing Angle

Display Response Time

Audio

Power

0

350

800:1

XGA (1024x768)

• VGA (640x480)

• SVGA (800x600)

Allows for brightness adjustment through software OSD.

160H / 150V

<8ms (typ)

Single unamplified speaker; requires amplification from
source (terminal).

1x8 latching 12V USB from POS or external power supply

Product Overview 1-9

Feature Specifications

Power consumption

External USB Connectivity

MSR Option

Biometrics

Camera

Physical Mounting Interface

Color

LED Life

(hours to ½ brightness of
backlight)

Retail Hardened

Certifications

Display Area

• 7.5w (Typical)

• 3.3w (Standby)

None

NCR Encrypted 3-Track

None

None

VESA 75 mm & NCR 100 mm

Black

50,000 hours

Moisture/Dust Sealed display, Software OSD, Latching Cables

TUV/UL/CU/NOM/KC/CCC

304.128(H) x 228.096(V)

Operating Temperature

Operating Humidity

Dimensions

(no stand/ no MSR) (w x d x h)

Weight

5° to 40°C

10% to 90%

380mm (14.96”) x 44mm (1.73”) x 304mm (11.97”)

3.4kg (7.5 lbs)

1-10 Product Overview

Display Mounts

XL–Series Stand (5915–F033, 5915–K033)

Integration Tray Mount (5968–K024)

Product Overview 1-11

Checkstand Mount (5968–K039)

WallMount (7702–K320)

1-12 Product Overview

Third Party Mounts

VESAAdapter (5915–K320)

Product Overview 1-13

Customer Display (7702–K453)

1-14 Product Overview

Front Panel Power LED

Color Description

Off System OFF or No Power, No

VideoSignal

Green SystemON

Red System Sleep

Product Overview 1-15

LabelLocations

Chapter 2: Hardware Installation

Installation Restrictions

Before installing the NCR XL15 (5915) Display, read and follow the guidelines in the
XL15 POSSite PreparationGuide and the NCR Workstation and Peripheral AC Wiring
Guide (BST0-2115-53).

• Install the display near an electrical outlet that is easily accessible. Use the power
cord as a power disconnect device.

• Do not permit any object to rest on the power cord. Do not locate the display where
the power cord can be walked on.

• Use a grounding strap or touch a grounded metal object to discharge any static
electricity from your body before servicing the display.

Warning: This unit contains hazardous voltages and should only be serviced by

qualified service personnel.

Caution: This device should only be powered by a power supply source which
meets Safety Extra Low Voltage (SELV) and LPS (Limited Power Source)
requirements per UL1950, IEC 950, and EN 60 950. The power source must be
certified by the appropriate safety agency for the country of installation.

Caution: Use a grounding strap when installing this feature.

2-17 Hardware Installation

Ergonomic Workplace

The NCRXL15 has a high brightness LCD, please observe the following when
considering the terminal workplace.

• Avoid direct glaring and reflective glaring light. Locate the terminal in a controlled
luminance surrounding. When installed next to windows orient the terminal so it
does not reflect the outside light.

• If possible, avoid reflective glaring caused by electric light sources.

• Position the terminal for ideal viewing angles.

Hardware Installation 2-18

Installing the Display

The XL15 Display can be mounted using a variety of mounts:

• XL–Series Stand (5915–K033)

• Wall Mount (7702–K320)

• Integration Tray Mount (5968–K024)

• Checkstand Mount (5968–K039)

• Third–Party VESAMounts

This chapter explains how to perform an "Out–of–box" installation of the 5915 display
mounted on the XL–Series Stand and how to connect cables to a POS terminal. For
installation procedures for the other mounting options see their associated kit
instructions.

2-19 Hardware Installation

XL-Series Stand

1. Connect the Display cables and route them according to the imprinted routing
guide.

a. Connect and route the Audio Cable first. Route the cable looping around the

cable strain relief posts as shown.

b. Connect the Display Power Cable and route straight down over the Audio Cable.

c. Connect the Display Port Cable and route straight down over the Audio Cable.

2. Mount the XL–Series Stand on the Display.

Hardware Installation 2-20

a. Insert the VESAtabs into the slots in the rear of the Display and then slowly

rotate the stand assembly downward.

b. Rotate the Stand to the orientation shown below.

2-21 Hardware Installation

3. Gently push the Stand assembly forward to properly align its mounting holes with
the display. Secure the Stand with screws (2).

4. Pivot the display towards the back as shown.

Hardware Installation 2-22

5. Route and secure the Display cables to the Mounting Bracket then through the
Stand and then out the base opening.

a. Route the Audio Cable first to the left slot and make sure it is behind the tab in

the slot.

b. Route the Display Port Cable to the left slot and make sure it is behind the tab in

the slot.

c. Route the USBCable to the right slot and make sure it is behind the tab in the

slot.

2-23 Hardware Installation

d. Route the cables through the neck slot then push cables through the curved

neck opening and then out the base opening. Align the Audio Cable and Display
Port Cable to the left side and the 12VUSBCable to the right side.

e. Pull cables such that most of the cables have been fed through the base opening.

6. Position the display and stand assembly in an upright position.

Hardware Installation 2-24

Connecting to a POS Terminal

The following illustrations show the host terminal cable connections. The required
cables vary depending on the available video connectors on the host terminal.

Display Port Cables

The Display Port Cable provides video to the display.

• Connect the Display Port Cable to the Display Port connectors on both the display
and the terminal.

2-25 Hardware Installation

ExternalPower Cables

An ExternalPower Cable provides both USBand power to the display when the host
terminal does not have a USB12V port available, but does have an available standard
USB port.

1. Connect the External Power Cable to the display Power connector.

2. Connect the other end of the ExternalPower Cable to the USBconnector on the host
terminal.

3. Connect the Power Adapter DCCable to the External Power Cable (middle of cable).

4. Connect the ACPower Cord to the Power Adapter and an ACoutlet.

Hardware Installation 2-26

Powered USBCables

The Powered USBCable provides both USBand power to the display.

Audio Cable

The Audio Cable provides audio to the display.

• Connect the Audio cable to the Audio Port connectors on both the display and the
terminal.

2-27 Hardware Installation

Adapters

HDMIto Display Port Adapter

The HDMIto Display Port Adapter allows connection of a display with Display Port to a
host terminal with an HDMIconnection. The adapter must be used with a Display Port
Cable.

1. Connect the Display Port Cable to the display.

2. Connect the other end of the Display Port Cable to the Display Port connector of the
HDMI to DisplayPort Adapter.

3. Connect the HDMIconnector of the Adapter to the HDMIport of the host terminal.

4. Connect the USB connector of the Adapter to any available USBport on the host
terminal.

Note: The HDMIto Display Port Adapter includes a USBextension cable in case
the USBcable of the Adapter is not long enough to reach the desired USBport.

Hardware Installation 2-28

2-29 Hardware Installation

DVI-D to HDMI Adapter

The DVI-D to HDMIAdapter allows connection of a display with Display Port to a host
terminal with a DVI connection. The adapter must be used with a Display Port Cable
and an HDMI to Display Port Adapter.

1. Connect the Display Port Cable to the display.

2. Connect the other end of the Display Port Cable to the Display Port connector of the
HDMI to DisplayPort Adapter.

3. Connect the HDMIconnector of the HDMI to Display Port Adapter to the
HDMIend of the DVI-D to HDMIAdapter.

4. Connect the DVIend of the DVI-D to HDMIAdapter to the DVI port of the host
terminal.

5. Connect the USB connector of the Adapter to any available USBport on the host
terminal.

Note: The HDMIto Display Port Adapter includes a USBextension cable in case
the USBcable of the Adapter is not long enough to reach the desired USBport.

Hardware Installation 2-30

Chapter 3: Operation and Cleaning

Touchscreens

There are two types of touchscreens for the NCR XL15 (5915):

• Projected Capacitive (PCap) Touchscreen

• Resistive Touchscreen

Projected Capacitive Touchscreen

PCap touchscreens have all the benefits of normal capacitive touchscreens and more.

• Fast processing of tough information

• High sensitivity (use conductive pencils, with hands, and with thin gloves.

• Multi-touch capability (10-finger)

• High resolution

• Improved legibility and display brightness due to optimal light transmission

In addition, the technology of PCap touchscreens is characterized by significantly
higher robustness and stability than common capacitive touchscreens because the active
touch surface is located on the back side of the touchscreen. instead of the front side.
Therefore, the active surface is not directly touched and does not wear off by normal
use.

Since most surface contamination do not cause interference to the touchscreen the NCR
XL15 (5915) can be used in public or severe environmental conditions.

Using the PCap Touchscreen

The PCap touchscreen responds to the lightest touches. Touching with a single finger
resembles the left mouse button. Two fingers are used to zoom IN (fingers brought
together) or zoom OUT (fingers pulled apart). Circular motion can be used to rotate an
element on the screen. This function must be supported by either the Operating System
or the application.

3-32 Operation and Cleaning

Resistive Touchscreen

The resistive TFT touchscreen is constructed of a hard-coated polyester top sheet that is
overlaid on a conductive-coated glass layer. Voltage is applied to the top sheet. As a user
touches the screen, the top sheet compresses and comes into contact with the glass
layer, causing current to flow to the four corners in proportion to the distance from the
edge. This controller then calculates the position of the finger, based on the current
flow. Because the controller derives both the "X" and "Y" touch coordinates from the
stable glass layer, the accuracy and operation of the touchscreen is unaffected by any
damage that may have occurred to the top sheet.

Using the Resistive Touchscreen

The resistive touchscreen functions as traditional single-touch screens.

Touchscreen Cleaning Procedures

1. Using a soft cloth dampened with isopropyl alcohol or a mild non-abrasive soap &
water solution, gently wipe the touchscreen clean.

2. Wipe the screen and edges dry.

3. Make sure the glass and screen edges dry completely before using the unit.

4. Do not use sharp objects to clean around the edges of the touchscreen

Operation and Cleaning 3-33

Magnetic Stripe Reader

The NCR XL15 (5915) features an ISO 3-Track Encrypted MSRhead.

The card reading is bi-directional and is mounted on the right side of the display.

Using the MSR

Swipe the card through the slot in the MSR in a quick and steady movement. The
magnetic stripe must be facing up and with the stripe in the slot.

Care of Cards

• Cards should never come in contact with liquids.

• Cards should never be bent or folded in any way.

• Cards should never come in close proximity of a magnetic field.

Card Thickness

The MSR module accepts standard cards within the thickness range of 0.68 – 0.84 mm.

3-34 Operation and Cleaning

Cabinet Cleaning Procedures

1. Disconnect the unit from the power outlet before cleaning.

2. Use a cloth lightly dampened with a mild detergent.

3. Do not use alcohol (methyl, ethyl, or isopropyl) or any strong dis-solvent. Do not use
thinner or benzene, abrasive cleaners, or compressed air.

Warning: Do not use any other types of cleaners such as vinegar, solvents,

degreasers, or ammonia-based cleaners. These can damage the unit.

4. Avoid getting liquids inside the unit. If liquid does get inside, have a qualified
service technician check it before you power it on again.

5. Remove external dust around the cooling vents.

Chapter 4: NCR Software OSD Utility

Introduction

The NCR Software OSD is an application that is used to adjust display parameters, such
as Brightness, Contrast, and color. It also provides monitor identification information,
such as the name, serial number, and manufacturer.

Supported Features

Note: Not all features are supported on every monitor. The button is inactive and
grayed out when the feature is not supported

• Brightness

• Contrast

• V Position

• H Position

• Phase

• Clock

• Red/Green/Green Video Gain

• Color Temperature

• Auto Setup

• Restore Default Settings

• V Moire

• H Moire

• V Size

• H Size

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Installing the Utility

1. Download the OSD Utility from the NCR website:

http://www.ncr.com

a.

At this site, select the Support tab.

b.

Select Drivers and Patches → Retail Support Files→ NCR RealPOS and

Peripherals→ Displays→ 5915.

c. Download the application.

There are several versions to choose from. There are GUI versions that are used to
run locally on each system or Console versions for customers who want to run the
application from a Command Line to many systems concurrently.

Windows

• NCR_Software_OSD_GUI_x86 - (32-Bit)

• NCR_Software_OSD_Console_x86 - (32-Bit)

• NCR_Software_OSD_GUI_x64 - (64-Bit)

• NCR_Software_OSD_Console_x64 - (64-Bit)

Linux

• NCR_Software_OSD_GUI_x86 - (32-Bit)

• NCR_Software_OSD_Console_x86 - (32-Bit)

2. Click on the version of choice and Save it on your local system.

3. Unzip the application to a folder of your choice on the target system.

4. In the unzipped folder, navigate to the OSD executable.

Example: (32-Bit GUI version)

NCR_Software_OSD_GUI_x86_V2.1.7.1 >> x86

5. Run the *.exe file.

NCR_Software_OSD_GUI_x86.exe >> [Enter]

6.

Answer Yes at the Security warning.

NCR Software OSD Utility 4-37

Running the Utility (GUI Version)

1. Unzip the application to a folder of your choice on the target system.

2. In the unzipped folder, navigate to the OSD executable.

Example: (32-Bit version)

NCR_Software_OSD_GUI_x86_V2.1.6.3>> x86

3.

Execute the NCR_Software_OSD_GUI_x86.exe file to start the application.

4.

Answer Yes at the Security warning.

Main Menu

Monitors Detected Panel

This panel lists all the monitors connected to the system. If more than one monitor is
connected, the first monitor is selected by default.

Center Panel

The Center Panel displays information pertaining the selected control.

Control Buttons

The Control Buttons show the available features that can be modified. Unavailable
features are greyed out.

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Refresh Button

Refreshes data in the Monitors Detected panel (OSD does not auto detect). Use this
button after connecting a new monitor to refresh the data.

About Button

Displays a brief description of the utility.

Help Button

Opens the Help File.

Close Button

Closes the OSD application

Information

Provides information about the selected monitor. Information includes:

• Device manufacturer

• Date manufactured

• EDID version

• Input type

• Dimensions

• Monitor name

• Monitor serial number

• Preferred timing

• Controller type

• Firmware level

• Firmware version (for Dynamo display only)

• Display mode (for Dynamo display only)

• Timing Report

• Horizontal frequency

• Vertical frequency

• Timing status

• Raw EDID

• Raw capabilities string (CAPS)

Brightness

Provides tools for adjusting Display brightness settings.

Contrast

Provides tools for adjusting Display contrast settings.

NCR Software OSD Utility 4-39

Positioning

Provides tools for gradually moving the image on the Display to a specific region
(either left, right, up, or down).

Size

Provides tools for increasing or decreasing the height and width of the image on the
Display.

Phase

Provides tools for increasing or decreasing the phase shift of the sampling clock.

Clock

Provides tools for increasing or decreasing the video sampling clock frequency.

Colour

Provides tools for adjusting Display color settings.

Sharpness

Provides tools for increasing or decreasing the sharpness settings of the Display.

Restore

Provides the following functions:

• Auto Setup - sets horizontal position, vertical position, clock and phase.

• Auto Color - sets red/green/blue gain.

• Factory Defaults - restores all factory defaults including brightness, contrast, and
color.

• Brightness/Contrast - restores factory defaults for brightness and contrast.

• Geometry Settings - restores factory defaults for geometry settings such as
horizontal position and vertical position.

• Colour Settings - restores factory defaults for colour settings.

Degauss

Provides tools for CRT display to perform a degauss cycle.

Moire

Provides tools for increasing or decreasing the vertical or horizontal moiré picture
cancellation.

Language

Provides listing of the supported languages and permits changing the OSD
language.

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Display Adjustment Procedures

The adjustment procedures are similar for most features. The color adjustment shown
below is an example.

1.

Select the Colour button.

2. The default Colour Settings menu has the 6500K radio button selected. To activate

the color slides select User1 .

3. Drag the slider to the right to increase the value of the property or to the left to
decrease it. Alternatively, you can click on the "+" and "-" buttons.

NCR Software OSD Utility 4-41

Resetting Factory Defaults

Should the need arise the display settings can be reset to the factory defaults.

1.

Select the Restore button.

2. All settings or just specific groups can be reset. Select the button of choice in the
Restore window.

• Auto Setup - re-positions the window in the center of the display

• Factory Defaults - resets everything to the factory defaults

• Brightness/Contrast - resets the brightness and contrasts settings only

• Color Settings - resets the color settings only

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Running the Utility (Console Version)

1. Unzip the downloaded application to a folder of your choice on the target system.

2. In the unzipped folder, navigate to the OSD executable.

Example: (32-Bit version)

NCR_Software_OSD_Console_x86_V2.1.7.1 >> x86

3. Open a Command Line dialog window.

4. From the Command Line dialog, navigate to the OSD executable (*.exe) file.

5. Execute the file to start the application.

NCR_Software_OSD_Console_x86.exe >> [Enter]

A list of the available script command options are displayed, followed by several
example scripts. If you need further assistance with creating scripts please contact
your NCR representative for help.

Chapter 5: Touchscreen Calibration

Only units with resistive touchscreens need to be calibrated. PCap displays do
not require calibration.

Proper Touchscreen Methods

Before performing the calibration procedure please observe the following guidelines for
proper/improper methods of touching the screen.

• Face the monitor directly.

• Perform the calibration in the position (sitting or standing) that you normally expect
to use the touch screen.

• Touch the calibration target firmly and precisely with your fingertip. During
calibration, be careful to keep your fingernails and other fingers away from the
touch screen as you touch each target.

• The hand and calibration finger should be perpendicular (straight up) from the
touch-screen during touch down and removal of the calibration finger. Keep the
other fingers closed and away from the touch-screen.

• Do NOT touch the bezel with your other fingers.

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Calibrating the Touchscreen

Resistive Touchscreen Calibration

1. Run the calibration program.

a. Open Windows Explorer.

b. Navigate to the calibration program.

C: >> Install >> Touch >> Drivers >> Resistive Touch Calibartion

2. Touch the center of the cross-hair target. When the target is touched, it disappears
and another target appears.

3. Repeat the procedure for each target as they appear.