NCR XL15 User Manual

User Guide

NCR XL15 (5915)

Release 1.0

BCC5–0000–5162
Issue C

The product described in this document is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in
the United States and/or other countries. Other product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks
or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book. Please use the link below to send your comments.

EMail: [e-mail]

Copyright © 2017
By NCR Corporation
Duluth, GA U.S.A.
All Rights Reserved

Preface

Audience

This book is written for hardware installer/service personnel, system integrators, and
field engineers.

Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.

Safety Requirements

The NCR XL15 conforms to all applicable legal requirements. To view the compliance
statements see the NCR RealPOS Terminals Safety and Regulatory Statements (B005-0000-

1589).

Caution: The on/off switch is a logic switch only. The AC line voltage primaries are live
at all times when the power cord is connected. Therefore, disconnect the AC power
cord before opening the unit to install features or service this terminal.

i

Lithium Battery Warning

Warning: Danger of explosion if battery is incorrectly replaced. Replace only with

the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.

Attention: Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.

Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.

Battery Disposal (Switzerland)

Refer to Annex 4.10 of SR814.013 for battery disposal.

IT Power System

This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.

Peripheral Usage

This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.

Warning: DO NOT connect or disconnect the transaction printer while the terminal

is connected to AC power. This can result in system or printer damage.

ii

Warning: DO NOT connect or disconnect any serial peripherals while the terminal

is connected to AC power. This can result in system or printer damage.

Grounding Instructions

In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.

The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.

If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.

Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords

immediately.

Out of Box Failure (OBF)

If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with
this process send an email to [e-mail] with the following details:

• NCR Sales Order # (Sales Order # are located on the box)

• Date of Product Installation

• Product Model #

• Unit Serial #

• NCR part # of defective/missing/wrong component

• Description of Failure (please be specific. For example: “display will not power on”)

• Customer/Requestor’s contact name, phone number and/or e-mail address

• Address to ship replacement part(s)

iii

Warranty

Transport the product n its original packaging to prevent impact damages.

If you do not have access to a computer, you may leave a voice message at: 1-800-528­8658 (USA), or (International) [phone]. When leaving a message, please provide a
phone number and/or an email address so NCR can contact you if additional details are
needed.

Note: Used equipment that experiences a failure does not qualify as an OBF and should
go through the NCR warranty process.

Warranty terms vary by region and country.

All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.

• Improper or insufficient maintenance

• Improper use or unauthorized modifications of the product.

• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the Site Preparation section of this document and the NCR Workstation and
Peripheral AC Wiring Guide (BST0-2115-53).

For detailed warranty arrangements please consult your contract documents.

iv

Returning Defective Hardware for Service

Use the following procedure to report/return defective hardware.

Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.

• Class/Model number of the defective equipment

• Serial Number of the defective equipment

• Equipment location in the store

• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.

The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.

Note: A work order must be opened for each device that is shipped for repair.

Table of Contents

Chapter 1: Product Overview

Base Models 1

Features and Benefits 2

Optional Features 3

Specifications 8

Display Mounts 10

XL–Series Stand (5915–F033, 5915–K033) 10

Integration Tray Mount (5968–K024) 10

Checkstand Mount (5968–K039) 11

v

WallMount (7702–K320) 11

Third Party Mounts 12

Customer Display (7702–K453) 13

Front Panel Power LED 14

LabelLocations 15

Chapter 2: Hardware Installation

Installation Restrictions 16

Ergonomic Workplace 17

Installing the Display 18

XL-Series Stand 19

Connecting to a POS Terminal 24

Display Port Cables 24

ExternalPower Cables 25

Powered USBCables 26

Audio Cable 26

Adapters 27

Chapter 3: Operation and Cleaning

Touchscreens 31

Projected Capacitive Touchscreen 31

Using the PCap Touchscreen 31

Resistive Touchscreen 32

Using the Resistive Touchscreen 32

vi

Touchscreen Cleaning Procedures 32

Magnetic Stripe Reader 33

Using the MSR 33

Care of Cards 33

Card Thickness 33

Cabinet Cleaning Procedures 34

Chapter 4: NCR Software OSD Utility

Introduction 35

Supported Features 35

Installing the Utility 36

Running the Utility (GUI Version) 37

Main Menu 37

Control Buttons 37

Display Adjustment Procedures 40

Resetting Factory Defaults 41

Running the Utility (Console Version) 42

Chapter 5: Touchscreen Calibration

Proper Touchscreen Methods 43

Calibrating the Touchscreen 44

Resistive Touchscreen Calibration 44

Revision Record

Issue Date Remarks

vii

A

B

C

Feb 2017 First Issue

July 2017 Added 0.5m Display Port Cable (1432-C483-0005)

Added 0.5m Powered USBCable (1432-C477-0005)

Aug 2017 Removed Converter Cable (7932-4297-9998)

Added Adapters(1432-C790-0001 and 1432-C791-0000)

Chapter 1: Product Overview

The XL15 display offers flexibility and ultra–thin design that will look great in any retail
environment. The XL15 display features bright, high contrast LCD to make it easy to
read. This stylish display is available as a 15–inch, projected capacitive (PCAP) or
resistive touchscreen, or LED backlight non–touch.

The XL15 display is compatible with any product that has a display port video and a
USB interface and can be used as an associate display or rear mounted to a terminal or
free standing to display pricing and promotional messages. This is available with an
encrypted magnetic stripe reader (MSR) for enhanced security. Whichever option is
preferred, these displays are sure to enhance the appearance of the wrap stand or
checkout and save valuable counter space.

Base Models

Base Model Description

5915-1015-9090 XL15, 15" Display, No Touch

5915-1115-9090 XL15, 15"Display, Resistive

5915-1315-9090 XL15, 15" Display, PCAP

1-2 Product Overview

Features and Benefits

Features Description

Touch Displays

Non–Touch Displays

15"Resistive • Single Touch Interface

• Standard 4:3 Aspect Ratio

• 1024x768 XGA resolution

• 350 NIT LED–Backlit LCD

• Narrow Bezel Design

• Display Port

• Software OSD Support

15"Projected Capacitive (PCap) • Zero Bezel – Alll Glass Front

• 10–Point Multi–Touch Interface

• Standard 4:3 Aspect Ratio

• 1024x768, XGA Resolution

• 350 NIT LED–Backlit LCD

• Display Port

• Software OSD Support

15"LEDBacklight • Zero Bezel – All Glass Front

• 350 NIT LED LCD

Peripherals

• Standard 4:3 Aspect Ratio

• 1024x768, XGA Resolution

• Display Port

• Software OSD Support

MSR, NCREncrypted USB 3­Track

Filler Plate, Right Side Provides a blank plate when an MSR is

Filler Plate, Left Side Provides a blank plate when a Port B

Provides a 3-Track, Encrypting MSR.

not installed.

feature is not installed.

Product Overview 1-3

Optional Features

Optional Features Description

Power Cord 1416–C325–0030

1416–C323–0030

1416–C321–0030

1416–C322–0030

1416–C391–0030

1416–C320–0030

1416–C366–0030

1416–C009–0018

USPower Cord Provides a 3m (118.11 in.)

International Power
Cord

power cord for an external
power supply.

UKPower Cord

Australia Power Cord

China Power Cord

SEVPower Cord

India Power Cord

Argentina Power Cord

1-4 Product Overview

Optional Features Description

Display Port Cables 1432–C483–0005

Note: Current

cable will be
replaced with

1432–C614–0005 in

future release.

1432–C483–0008

Note: Current

cable will be
replaced with

1432–C614–0008 in

future release.

1432–C483–0013

Note: Current

cable will be
replaced with

0.5 m (19.69 in.) Display
Port Cable

0.8 m (31.50 in.) Display
Port Cable

1.3m (51.18 in.) Display
Port Cable

Provides a display port
cable used for integration
with XR7 terminal. To be
used only on displays
attached directly to the XR7
POStable top stand.

Provides a display port
cable used for integration
with XR7 terminal using the
rear display arm of the POS
table top stand.

Provides a display port
cable.

1432–C614–0013 in

future release.

1432–C483–0040

Note: Current

cable will be
replaced with

1432–C614–0040 in

future release.

4m (157.48 in.) Dislay
Port Cable

Provides a display port
cable.

Product Overview 1-5

Optional Features Description

ExternalPower
Cables

5915–F120

1432–C480–0013

Note: Current

cable will be
replaced with

1432–C591–0013 in

future release.

1432–C479–0040

Note: Current

cable will be
replaced with

1432–C591–0040 in

future release.

Universal Switching
MEPSPower Supply ­12V, 2.5 A output for
Touch (ROHS)

1.3m USBType A with
power connector

4m USBType A with
power connector

Provides a 12VDC Power
Adapter, 40W, DOEVI, 4 pin
Mini-DIN connector.

Provides a 1.3m (51.18 in.)
USBcable with latching 1x8
connector on the display
end, a USB connector on the
terminal end, and a barrel
connector in the middle for
an external power supply.
Requires both an external
power brick and a local
power cord.

Provides a 4m (157.48 in.)
USBcable with latching 1x8
connector on the display
end, a USB connector on the
terminal end, and a barrel
connector in the middle for
an external power supply.
Requires both an external
power brick and a local
power cord.

1-6 Product Overview

Optional Features Description

Powered USB
Cables

1432–C477–0005

1432–C477–0008

1432–C477–0013

0.5m 12VPowered USB Provides a 0.5m (19.68 in.)
12V USBpower cable with
latching 1x8 connector on
the display end and a
latching 12V USB + Power
connector on the terminal
end. Provides both power
and touch communication.

0.8m 12VPowered USB Provides a 0.8m (31.50 in.)
12V USBpower cable with
latching 1x8 connector on
the display end and a
latching 12V USB + Power
connector on the terminal
end. Provides both power
and touch communication.

1.3m 12V Powered USB Provides a 1.3m (51.18 in.)

1432–C478–0040

12V USBpower cable with
latching 1x8 connector on
the display end and a
latching 12V USB + Power
connector on the terminal
end. Provides both power
and touch communication.

4m 12V Powered USB Provides a 4m (157.48 in.)

12V USBpower cable with
latching 1x8 connector on
the display end and a latch­ing 12V USB + Power con­nector on the terminal end.
Provides both power and
touch communication.

Product Overview 1-7

Optional Features Description

Audio Cable 1432–C593–0013

1432–C593–0040

Miscellaneous
Adapters

1432–C790–0001

1432–C791–0000

1.3m with 3.5mm plug
Male

4m with 3.5mm plug
Male

Cable, HDMI (Terminal)
to DisplayPort (Display)
active adapter

Adapter, passive, DVI-D

Provides a 1.3m (51.18 in.)
black cable for use on ter­minals with a line–out or
audio port.

Provides a 4m (157.48 in.)
black cable for use on ter­minals with a line–out or
audio port.

Allows connection of a
display with DisplayPort to a
terminal with an HDMI
connection. Must also order
the DisplayPort cable.
Powered by a USB port on
terminal.

Allows connection of a

to HDMI

display with DisplayPort to a
terminal with an DVI
connection. Must also order
the DisplayPort cable and
the 1432-C790-0001 adapter.