NCR XL10W User Manual

User Guide

NCR XL10W (5910)

Release 1.0 and 1.1

BCC5–0000–5197
Issue C

The product described in this document is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in
the United States and/or other countries. Other product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks
or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book. Please use the link below to send your comments.

EMail: [e-mail]

Copyright © 2017–2018
By NCR Corporation
Atlanta, GA U.S.A.
All Rights Reserved

Preface

Audience

This book is written for hardware installer/service personnel, system integrators, and
field engineers.

Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.

Safety Requirements

The NCR XL10W (5910) conforms to all applicable legal requirements. To view the
compliance statements see the NCR RealPOS Peripherals Safety and Regulatory Statements
(B005-0000-1701).

IT Power System

This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.

i

Peripheral Usage

This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.

Warning: DO NOT connect or disconnect any serial peripherals while the terminal

is connected to AC power. This can result in system damage.

Grounding Instructions

In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.

The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.

If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.

ii

Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords

immediately.

Out of Box Failure (OBF)

If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with
this process send an email to [e-mail] with the following details:

• NCR Sales Order # (Sales Order # are located on the box)

• Date of Product Installation

• Product Model #

• Unit Serial #

• NCR part # of defective/missing/wrong component

Warranty

• Description of Failure (please be specific. For example: “display will not power on”)

• Customer/Requestor’s contact name, phone number and/or e-mail address

• Address to ship replacement part(s)

Transport the product in its original packaging to prevent impact damages.

If you do not have access to a computer, you may leave a voice message at: 1-800-528­8658 (USA), or (International) [phone]. When leaving a message, please provide a
phone number and/or an email address so NCR can contact you if additional details are
needed.

Note: Used equipment that experiences a failure does not qualify as an OBF and should
go through the NCR warranty process.

Warranty terms vary by region and country.

All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.

• Improper or insufficient maintenance

• Improper use or unauthorized modifications of the product.

• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the Site Preparation section of this document and the NCR Workstation and
Peripheral AC Wiring Guide (BST0-2115-53).

For detailed warranty arrangements please consult your contract documents.

Returning Defective Hardware for Service

Use the following procedure to report/return defective hardware.

Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.

• Class/Model number of the defective equipment

• Serial Number of the defective equipment

• Equipment location in the store

• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.

The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.

Note: A work order must be opened for each device that is shipped for repair.

iii

Table of Contents

Chapter 1: Product Overview

Base Models 2

Features and Benefits 3

Display Port Model Optional Features 4

USB-CModel Optional Features 7

Specifications 8

Display Mounts 10

XL10W Wedge Stand (5910-F030/K030) 10

iv

XL–Series Stand (5910-F033, 5910-F233) 10

Integration Tray Mount (5968–K024) 11

X–Series Table Top Stand (5968–K031) 11

Checkstand Mount (5968–K039) 12

WallMount (7702–K320) 12

Third Party Mount 13

VESAFiller Plate (5915–K320) 13

Magnetic Stripe Reader (5910-F141, 5910-F241) 14

Data Encryption 14

Card Data Encoding 14

Card Thickness 14

Miscellaneous Kits 15

5910–F302/K302 15

5915–K470 15

7613–K470 15

7702–K470 16

LabelLocations 17

Display Port Model 17

USB-CModel 18

v

Chapter 2: Hardware Installation

Installation Restrictions 19

Ergonomic Workplace 20

Installing the Display 21

Installing the Display to the XL-Series Stand 22

Installing the Display to the XL10W Wedge Stand 29

Installing the Display to the XL10W Pole Mount 32

Connecting to a POS Terminal 36

Display Port Model 36

USB-CModel 42

Chapter 3: Operation and Cleaning

Projected Capacitive Touchscreen 43

Using the PCap Touchscreen 43

Touchscreen Cleaning Procedures 43

Magnetic Stripe Reader 44

Using the MSR 44

Care of Cards 44

Card Thickness 44

Cabinet Cleaning Procedures 45

Chapter 4: NCR Software OSD Utility

Introduction 46

Supported Features 46

Installing the Utility 47

Running the Utility (GUI Version) 48

Main Menu 48

Monitors Detected Panel 48

Center Panel 48

Control Buttons 49

Display Adjustment Procedures 51

Resetting Factory Defaults 52

Running the Utility (Console Version) 53

Revision Record

Issue Date Remarks

vi

A

B

C

Nov 2017 First Issue

July 2018 Changed 1432-C681-0013 / 497-0517916 to 1432-C805-0013 / 497-

0521105
Added XL10W Wedge Stand (F030)

Oct 2018 Added Anti-Glare and white features

Added XL10WPole Mount (F302)
Added "Installing the Display to the XL10W Pole Mount" section
Renamed "blank plate" to "filler plate" and "VESA Adapter" to
"VESAFiller Plate"

Chapter 1: Product Overview

The NCR XL10W (5910) display offers flexibility and ultra–thin design that will look
great in any retail environment. The XL10W display features bright, high contrast LCD
to make it easy to read. This stylish display is available as a 10–inch projected capacitive
(PCAP) touchscreen or LED backlight non–touch.

The XL10W Display Port model is compatible with any product that has a display port
video and a USB interface and the XL10W USB-C model is compatible with any NCR
USB-Cequipped terminal. The XL10W display can be used as an associate display or
rear mounted to a terminal or free standing to display pricing and promotional
messages. This is available with an encrypted magnetic stripe reader (MSR) for
enhanced security. Whichever option is preferred, these displays are sure to enhance
the appearance of the wrap stand or checkout and save valuable counter space.

1-2 Product Overview

Base Models

Base Model Description

Display Port Model

5910-1010-9090 XL10W, 10.1" Display, No Touch

5910-1310-9090 XL10W, 10.1" Display, PCAP

5910-2310-9090 XL10W, 10.1" Display, PCAP, White

5910-3010-9090 XL10W, 10.1" Display, No Touch with Anti-Glare

USB-C Model

5910-5010-9090 XL10W, 10.1" Display, No Touch, USB-C

5910-5310-9090 XL10W, 10.1" Display, PCAP, USB-C

Product Overview 1-3

Features and Benefits

Features Description

Touch Displays

Non–Touch Displays

Peripherals

10.1"Projected Capacitive (PCap) • Zero Bezel

• 10–Point Multi–Touch Interface

• 400 NIT LED LCD

• 16:10 Aspect Ratio

• 1920x1200 Resolution

• Display Port or USB-C DPAlt Mode

• Software OSD Support

10.1"LEDBacklight • Zero Bezel

• 400 NIT LED LCD

• 16:10 Aspect Ratio

• 1920x1200 Resolution

• Display Port or USB-C DPAlt Mode

• Software OSD Support

MSR, NCREncrypted USB 3-Track Provides a 3-Track, Encrypting MSR

Filler Plate, Right Side Provides a filler plate when an MSR is not

installed

Filler Plate, Left Side Provides a blank plate when a Port B(Left

Side) feature is not installed

1-4 Product Overview

Display Port Model Optional Features

Optional Features Description

Power Cord 5910–F100

1416–C325–0030

5910–F101

1416–C323–0030

5910–F102

1416–C321–0030

5910–F103

1416–C322–0030

5910–F104

1416–C391–0030

5910–F105

1416–C320–0030

5910–F106

1432–C366–0030

5910–F107

USPower Cord Provides a 3 m (118.11 in.)

power cord for an external
power supply.

International Power Cord

UK Power Cord

Australia Power Cord

China Power Cord

SEVPower Cord

IndiaPower Cord

ArgentinaPower Cord

1416–C009–0018

1424–C124–0030

Display Port Cables 1432–C614–0005

5910–F110

1432–C614–0008

5910–F111

1432–C614–0013

5910–F112

1432–C614–0040

Japan Power Cord

0.5 m (19.69 in.) Display Port
Cable

0.84 m (33.07 in.) Display Port
Cable

1.3 m (51.18 in.) Display Port
Cable

4 m (157.48 in.) Display Port
Cable

Provides a display port cable
used for integration with XR7
terminal. To be used only on
displays attached directly to
the XR POStable top stand.

Provides a display port cable
used for integration with XR7
terminal using the rear
display arm of the POS table
top stand.

Provides a display port cable.

Provides a display port cable.

Product Overview 1-5

Optional Features Description

ExternalPower
Cables

5910–F120

5915–K100

5910–F121

1432–C591–0013

5910–F122

1432–C591–0040

Universal Switching
MEPSPower Supply - 12V, 2.5
A output (ROHS)

1.3 m (51.18 in.) USBType A
with power connector

4 m (157.48 in.) USBType A
with power connector

Provides a 12VDC Power
Adapter, 40W, DOEVI, 4 pin
Mini-DIN connector.

Provides a USBcable with
latching 1x8 connector on the
display end, a USB connector
on the terminal end, and a
barrel connector in the
middle for an external power
supply. Requires both an
external power brick and a
local power cord.

Provides a USBcable with
latching 1x8 connector on the
display end, a USB connector
on the terminal end, and a
barrel connector in the
middle for an external power
supply. Requires both an
external power brick and a
local power cord.

1-6 Product Overview

Optional Features Description

Powered USB
Cables

1432–C477–0005

5910–F117

1432–C477–0008

0.5 m (19.69 in.) 12V Powered
USB

0.84 m (33.07 in.) 12V
Powered USB

Provides a 12V USBpower
cable with latching 1x8
connector on the display end
and a latching 12V USB +
Power connector on the
terminal end. Provides both
power and touch
communication. To be used
only on displays attached to
the XR POS table top stand.

Provides a 12V USBpower
cable with latching 1x8
connector on the display end
and a latching 12V USB +
Power connector on the
terminal end. Provides both
power and touch
communication.

5910–F118

1432–C477–0013

5910–F119

1432–C478–0040

1.3 m (51.18 in.) 12V Powered
USB

4 m (157.48 in.) 12V Powered
USB

Provides a 12V USBpower
cable with latching 1x8
connector on the display end
and a latching 12V USB +
Power connector on the
terminal end. Provides both
power and touch
communication.

Provides a 12V USBpower
cable with latching 1x8
connector on the display end
and a latching 12V USB +
Power connector on the
terminal end. Provides both
power and touch
communication.

Product Overview 1-7

Optional Features Description

Audio Cable 5910–F126

1432–C593–0013

5910–F127

1432–C593–0040

Miscellaneous
Adapters

1432–C790–0001

1432–C791–0000

1.3 m (51.18 in.) with 3.5 mm
plug Male

4 m (157.48 in.) with 3.5 mm
plug Male

Cable, HDMI (Terminal) to
Display Port (Display) active
adapter

Adapter, passive, DVI-D to
HDMI

Provides a black cable for use
on terminals with a line–out
or audio port.

Provides a black cable for use
on terminals with a line–out
or audio port.

Allows connection of a
display with DisplayPort to a
terminal with an HDMI
connection. Must also order
the DisplayPort cable.
Powered by a USB port on
terminal.

Allows connection of a
display with DisplayPort to a
terminal with a DVI
connection. Must also order
the DisplayPort cable and the
1432-C790-0001 adapter.

USB-CModel Optional Features

Optional Features Description

USB-CCable 5910–F132

1432–C805–0013

1.3 m (51.18 in.) USB-C to
USB-C

1.3 m cable for XL10W paired
with a PX10

1-8 Product Overview

Specifications

Feature Specifications

Bezel

Touch Technology

Touchscreen Operation

Touchscreen Life Expectancy

Touch Driver

Touch Interface

Periodic Touchscreen Calibration

Surface hardness

Video Interface

Backlight

External USB Connectivity

Net Luminance (cd/m2)

Contrast Ratio

Native Resolution

Zero bezel

Projected Capacitive (PCAP) and Non-Touch

Human touch input

No known wear out point

Microsoft

USB

No

No known wear out point

Display Port or USB type C

LED

0

400 (typ)

800:1

1920x1200 (16:10) / 16.7 colors

Additional Resolutions Supported

User Adjustable OSD Controls

Viewing Direction

Viewing Angle

Audio

Power

Power consumption

MSR Option

Biometrics

Physical Mounting Interface

Color

Dependent on graphics driver capability

Allows for adjustments through software OSD.

12 o'clock

170H/170W

Integrated speaker (non-amplified)

1x8 latching 12V USB from POS

PCAP: 5.42w (typ), 3.25w (standby)
NT: 4.94w (typ), 2.73w (standby)

NCR Encrypted 3-Track

None

NCR custom & VESA 75 mm

• Black

• White

Product Overview 1-9

Feature Specifications

Life (hours to ½ brightness of
backlight)

Retail Hardened

Sealed against dust

Sealed against liquid

Certifications

Display Area

Operating Temperature

Operating Humidity

Dimensions (no stand/no MSR) (w
x d x h)

Weight (no stand/no MSR)

Miscellaneous weights

30,000 hours

Yes – integrated enclosure, mounting, sealed front glass, software
OSD, latching cables

Yes (front)

Yes (front)

TUV/UL/NOM/GOST/CCC

216.81mm(H) x 135.5mm(V)

5° to 40°C

10% to 90% (non-condensing)

261 mm (10.3”) x 32 mm (1.25”) x 179 mm (7.1”)

0.73 kg (1.6 lbs)

MSR: 0.06 kg (0.15 lbs)

1-10 Product Overview

Display Mounts

XL10W Wedge Stand (5910-F030/K030)

XL–Series Stand (5910-F033, 5910-F233)

Product Overview 1-11

Integration Tray Mount (5968–K024)

X–Series Table Top Stand (5968–K031)