NCR XL10W User Manual

User Guide

NCR XL10W (5910)

Release 1.0 and 1.1

BCC5–0000–5197
Issue C

The product described in this document is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in
the United States and/or other countries. Other product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks
or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book. Please use the link below to send your comments.

EMail: [e-mail]

Copyright © 2017–2018
By NCR Corporation
Atlanta, GA U.S.A.
All Rights Reserved

Preface

Audience

This book is written for hardware installer/service personnel, system integrators, and
field engineers.

Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.

Safety Requirements

The NCR XL10W (5910) conforms to all applicable legal requirements. To view the
compliance statements see the NCR RealPOS Peripherals Safety and Regulatory Statements
(B005-0000-1701).

IT Power System

This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.

i

Peripheral Usage

This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.

Warning: DO NOT connect or disconnect any serial peripherals while the terminal

is connected to AC power. This can result in system damage.

Grounding Instructions

In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.

The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.

If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.

ii

Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords

immediately.

Out of Box Failure (OBF)

If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with
this process send an email to [e-mail] with the following details:

• NCR Sales Order # (Sales Order # are located on the box)

• Date of Product Installation

• Product Model #

• Unit Serial #

• NCR part # of defective/missing/wrong component

Warranty

• Description of Failure (please be specific. For example: “display will not power on”)

• Customer/Requestor’s contact name, phone number and/or e-mail address

• Address to ship replacement part(s)

Transport the product in its original packaging to prevent impact damages.

If you do not have access to a computer, you may leave a voice message at: 1-800-528­8658 (USA), or (International) [phone]. When leaving a message, please provide a
phone number and/or an email address so NCR can contact you if additional details are
needed.

Note: Used equipment that experiences a failure does not qualify as an OBF and should
go through the NCR warranty process.

Warranty terms vary by region and country.

All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.

• Improper or insufficient maintenance

• Improper use or unauthorized modifications of the product.

• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the Site Preparation section of this document and the NCR Workstation and
Peripheral AC Wiring Guide (BST0-2115-53).

For detailed warranty arrangements please consult your contract documents.

Returning Defective Hardware for Service

Use the following procedure to report/return defective hardware.

Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.

• Class/Model number of the defective equipment

• Serial Number of the defective equipment

• Equipment location in the store

• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.

The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.

Note: A work order must be opened for each device that is shipped for repair.

iii

Table of Contents

Chapter 1: Product Overview

Base Models 2

Features and Benefits 3

Display Port Model Optional Features 4

USB-CModel Optional Features 7

Specifications 8

Display Mounts 10

XL10W Wedge Stand (5910-F030/K030) 10

iv

XL–Series Stand (5910-F033, 5910-F233) 10

Integration Tray Mount (5968–K024) 11

X–Series Table Top Stand (5968–K031) 11

Checkstand Mount (5968–K039) 12

WallMount (7702–K320) 12

Third Party Mount 13

VESAFiller Plate (5915–K320) 13

Magnetic Stripe Reader (5910-F141, 5910-F241) 14

Data Encryption 14

Card Data Encoding 14

Card Thickness 14

Miscellaneous Kits 15

5910–F302/K302 15

5915–K470 15

7613–K470 15

7702–K470 16

LabelLocations 17

Display Port Model 17

USB-CModel 18

v

Chapter 2: Hardware Installation

Installation Restrictions 19

Ergonomic Workplace 20

Installing the Display 21

Installing the Display to the XL-Series Stand 22

Installing the Display to the XL10W Wedge Stand 29

Installing the Display to the XL10W Pole Mount 32

Connecting to a POS Terminal 36

Display Port Model 36

USB-CModel 42

Chapter 3: Operation and Cleaning

Projected Capacitive Touchscreen 43

Using the PCap Touchscreen 43

Touchscreen Cleaning Procedures 43

Magnetic Stripe Reader 44

Using the MSR 44

Care of Cards 44

Card Thickness 44

Cabinet Cleaning Procedures 45

Chapter 4: NCR Software OSD Utility

Introduction 46

Supported Features 46

Installing the Utility 47

Running the Utility (GUI Version) 48

Main Menu 48

Monitors Detected Panel 48

Center Panel 48

Control Buttons 49

Display Adjustment Procedures 51

Resetting Factory Defaults 52

Running the Utility (Console Version) 53

Revision Record

Issue Date Remarks

vi

A

B

C

Nov 2017 First Issue

July 2018 Changed 1432-C681-0013 / 497-0517916 to 1432-C805-0013 / 497-

0521105
Added XL10W Wedge Stand (F030)

Oct 2018 Added Anti-Glare and white features

Added XL10WPole Mount (F302)
Added "Installing the Display to the XL10W Pole Mount" section
Renamed "blank plate" to "filler plate" and "VESA Adapter" to
"VESAFiller Plate"

Chapter 1: Product Overview

The NCR XL10W (5910) display offers flexibility and ultra–thin design that will look
great in any retail environment. The XL10W display features bright, high contrast LCD
to make it easy to read. This stylish display is available as a 10–inch projected capacitive
(PCAP) touchscreen or LED backlight non–touch.

The XL10W Display Port model is compatible with any product that has a display port
video and a USB interface and the XL10W USB-C model is compatible with any NCR
USB-Cequipped terminal. The XL10W display can be used as an associate display or
rear mounted to a terminal or free standing to display pricing and promotional
messages. This is available with an encrypted magnetic stripe reader (MSR) for
enhanced security. Whichever option is preferred, these displays are sure to enhance
the appearance of the wrap stand or checkout and save valuable counter space.

1-2 Product Overview

Base Models

Base Model Description

Display Port Model

5910-1010-9090 XL10W, 10.1" Display, No Touch

5910-1310-9090 XL10W, 10.1" Display, PCAP

5910-2310-9090 XL10W, 10.1" Display, PCAP, White

5910-3010-9090 XL10W, 10.1" Display, No Touch with Anti-Glare

USB-C Model

5910-5010-9090 XL10W, 10.1" Display, No Touch, USB-C

5910-5310-9090 XL10W, 10.1" Display, PCAP, USB-C

Product Overview 1-3

Features and Benefits

Features Description

Touch Displays

Non–Touch Displays

Peripherals

10.1"Projected Capacitive (PCap) • Zero Bezel

• 10–Point Multi–Touch Interface

• 400 NIT LED LCD

• 16:10 Aspect Ratio

• 1920x1200 Resolution

• Display Port or USB-C DPAlt Mode

• Software OSD Support

10.1"LEDBacklight • Zero Bezel

• 400 NIT LED LCD

• 16:10 Aspect Ratio

• 1920x1200 Resolution

• Display Port or USB-C DPAlt Mode

• Software OSD Support

MSR, NCREncrypted USB 3-Track Provides a 3-Track, Encrypting MSR

Filler Plate, Right Side Provides a filler plate when an MSR is not

installed

Filler Plate, Left Side Provides a blank plate when a Port B(Left

Side) feature is not installed

1-4 Product Overview

Display Port Model Optional Features

Optional Features Description

Power Cord 5910–F100

1416–C325–0030

5910–F101

1416–C323–0030

5910–F102

1416–C321–0030

5910–F103

1416–C322–0030

5910–F104

1416–C391–0030

5910–F105

1416–C320–0030

5910–F106

1432–C366–0030

5910–F107

USPower Cord Provides a 3 m (118.11 in.)

power cord for an external
power supply.

International Power Cord

UK Power Cord

Australia Power Cord

China Power Cord

SEVPower Cord

IndiaPower Cord

ArgentinaPower Cord

1416–C009–0018

1424–C124–0030

Display Port Cables 1432–C614–0005

5910–F110

1432–C614–0008

5910–F111

1432–C614–0013

5910–F112

1432–C614–0040

Japan Power Cord

0.5 m (19.69 in.) Display Port
Cable

0.84 m (33.07 in.) Display Port
Cable

1.3 m (51.18 in.) Display Port
Cable

4 m (157.48 in.) Display Port
Cable

Provides a display port cable
used for integration with XR7
terminal. To be used only on
displays attached directly to
the XR POStable top stand.

Provides a display port cable
used for integration with XR7
terminal using the rear
display arm of the POS table
top stand.

Provides a display port cable.

Provides a display port cable.

Product Overview 1-5

Optional Features Description

ExternalPower
Cables

5910–F120

5915–K100

5910–F121

1432–C591–0013

5910–F122

1432–C591–0040

Universal Switching
MEPSPower Supply - 12V, 2.5
A output (ROHS)

1.3 m (51.18 in.) USBType A
with power connector

4 m (157.48 in.) USBType A
with power connector

Provides a 12VDC Power
Adapter, 40W, DOEVI, 4 pin
Mini-DIN connector.

Provides a USBcable with
latching 1x8 connector on the
display end, a USB connector
on the terminal end, and a
barrel connector in the
middle for an external power
supply. Requires both an
external power brick and a
local power cord.

Provides a USBcable with
latching 1x8 connector on the
display end, a USB connector
on the terminal end, and a
barrel connector in the
middle for an external power
supply. Requires both an
external power brick and a
local power cord.

1-6 Product Overview

Optional Features Description

Powered USB
Cables

1432–C477–0005

5910–F117

1432–C477–0008

0.5 m (19.69 in.) 12V Powered
USB

0.84 m (33.07 in.) 12V
Powered USB

Provides a 12V USBpower
cable with latching 1x8
connector on the display end
and a latching 12V USB +
Power connector on the
terminal end. Provides both
power and touch
communication. To be used
only on displays attached to
the XR POS table top stand.

Provides a 12V USBpower
cable with latching 1x8
connector on the display end
and a latching 12V USB +
Power connector on the
terminal end. Provides both
power and touch
communication.

5910–F118

1432–C477–0013

5910–F119

1432–C478–0040

1.3 m (51.18 in.) 12V Powered
USB

4 m (157.48 in.) 12V Powered
USB

Provides a 12V USBpower
cable with latching 1x8
connector on the display end
and a latching 12V USB +
Power connector on the
terminal end. Provides both
power and touch
communication.

Provides a 12V USBpower
cable with latching 1x8
connector on the display end
and a latching 12V USB +
Power connector on the
terminal end. Provides both
power and touch
communication.

Product Overview 1-7

Optional Features Description

Audio Cable 5910–F126

1432–C593–0013

5910–F127

1432–C593–0040

Miscellaneous
Adapters

1432–C790–0001

1432–C791–0000

1.3 m (51.18 in.) with 3.5 mm
plug Male

4 m (157.48 in.) with 3.5 mm
plug Male

Cable, HDMI (Terminal) to
Display Port (Display) active
adapter

Adapter, passive, DVI-D to
HDMI

Provides a black cable for use
on terminals with a line–out
or audio port.

Provides a black cable for use
on terminals with a line–out
or audio port.

Allows connection of a
display with DisplayPort to a
terminal with an HDMI
connection. Must also order
the DisplayPort cable.
Powered by a USB port on
terminal.

Allows connection of a
display with DisplayPort to a
terminal with a DVI
connection. Must also order
the DisplayPort cable and the
1432-C790-0001 adapter.

USB-CModel Optional Features

Optional Features Description

USB-CCable 5910–F132

1432–C805–0013

1.3 m (51.18 in.) USB-C to
USB-C

1.3 m cable for XL10W paired
with a PX10

1-8 Product Overview

Specifications

Feature Specifications

Bezel

Touch Technology

Touchscreen Operation

Touchscreen Life Expectancy

Touch Driver

Touch Interface

Periodic Touchscreen Calibration

Surface hardness

Video Interface

Backlight

External USB Connectivity

Net Luminance (cd/m2)

Contrast Ratio

Native Resolution

Zero bezel

Projected Capacitive (PCAP) and Non-Touch

Human touch input

No known wear out point

Microsoft

USB

No

No known wear out point

Display Port or USB type C

LED

0

400 (typ)

800:1

1920x1200 (16:10) / 16.7 colors

Additional Resolutions Supported

User Adjustable OSD Controls

Viewing Direction

Viewing Angle

Audio

Power

Power consumption

MSR Option

Biometrics

Physical Mounting Interface

Color

Dependent on graphics driver capability

Allows for adjustments through software OSD.

12 o'clock

170H/170W

Integrated speaker (non-amplified)

1x8 latching 12V USB from POS

PCAP: 5.42w (typ), 3.25w (standby)
NT: 4.94w (typ), 2.73w (standby)

NCR Encrypted 3-Track

None

NCR custom & VESA 75 mm

• Black

• White

Product Overview 1-9

Feature Specifications

Life (hours to ½ brightness of
backlight)

Retail Hardened

Sealed against dust

Sealed against liquid

Certifications

Display Area

Operating Temperature

Operating Humidity

Dimensions (no stand/no MSR) (w
x d x h)

Weight (no stand/no MSR)

Miscellaneous weights

30,000 hours

Yes – integrated enclosure, mounting, sealed front glass, software
OSD, latching cables

Yes (front)

Yes (front)

TUV/UL/NOM/GOST/CCC

216.81mm(H) x 135.5mm(V)

5° to 40°C

10% to 90% (non-condensing)

261 mm (10.3”) x 32 mm (1.25”) x 179 mm (7.1”)

0.73 kg (1.6 lbs)

MSR: 0.06 kg (0.15 lbs)

1-10 Product Overview

Display Mounts

XL10W Wedge Stand (5910-F030/K030)

XL–Series Stand (5910-F033, 5910-F233)

Product Overview 1-11

Integration Tray Mount (5968–K024)

X–Series Table Top Stand (5968–K031)

1-12 Product Overview

Checkstand Mount (5968–K039)

WallMount (7702–K320)

Product Overview 1-13

Third Party Mount

VESAFiller Plate (5915–K320)

Filler plate when a third party mount does not provide a sufficiently sized flat mounting
area.

1-14 Product Overview

Magnetic Stripe Reader (5910-F141, 5910-F241)

The NCR XL10W (5910) provides an integrated 3-track ISO MSR option. The MSR is
mounted on the right side of the display. When the MSR is not installed, a cover for the
MSR location is provided. The MSR interfaces to the system via USB connection.

Data Encryption

The NCR Encrypted MSR head encrypts card data on the head using a Triple DES
DUKPT encryption scheme. The data is encrypted using the 3DES standard. A unique
3DES key is generated for every transaction (no two swipes are encrypted with the same
3DES key). The data is decrypted before it is sent to the application.

Card Data Encoding

Card data should be encoded according to the ISO Standards 7810, 7811 and 7813. In
particular, 7810 describes the physical dimensions and layout of the card and mag stripe.
7811-4, 5 and 6 relate to the locations and magnetic characteristics of track data in the
mag stripe. 7813 is specific to financial cards (credit and debit).

• Track 1 data is 7-bit encoded, alphanumeric and a maximum of 79 characters.

• Track 2 data is 5-bit encoded, numeric only and a maximum of 40 characters.

• Track 3 data is 5-bit encoded, numeric only and a maximum of 107 characters.

See the ISO Standards specifications for more detail.

Card Thickness

The MSR module accepts standard cards within the thickness range of 0.68 – 0.84 mm.

Product Overview 1-15

Miscellaneous Kits

5910–F302/K302

Bracket to mount Non-Touch NCR XL10W (5910) to pole.

5915–K470

Bracket to mount NCR XL10W (5910) to the neck of the XLStand (5910-F033) as a
customer display. Kit includes mounting screws.

7613–K470

Bracket to mount NCR XL10W (5910) as a customer display to NCRXR3 (7613) neck.Kit
includes mounting screws.

1-16 Product Overview

7702–K470

Bracket to mount NCR XL10W (5910) as a customer display to X-Series Stand (7702­K031) or P-Series Stand (7761-K170) neck.Kit includes mounting screws.

Product Overview 1-17

LabelLocations

Display Port Model

1-18 Product Overview

USB-CModel

Chapter 2: Hardware Installation

Installation Restrictions

Before installing the NCR XL10W (5910) Display, read and follow the guidelines in the
NCR XL10W (5910)Site PreparationGuide and the NCR Workstation and Peripheral
AC Wiring Guide (BST0-2115-53).

• Install the display near an electrical outlet that is easily accessible. Use the power
cord as a power disconnect device.

• Do not permit any object to rest on the power cord. Do not locate the display where
the power cord can be walked on.

• Use a grounding strap or touch a grounded metal object to discharge any static
electricity from your body before servicing the display.

Caution: This device should only be powered by a power supply source which
meets Safety Extra Low Voltage (SELV) and LPS (Limited Power Source)
requirements per UL1950, IEC 950, and EN 60 950. The power source must be
certified by the appropriate safety agency for the country of installation.

Caution: Use a grounding strap when installing this feature.

2-20 Installation Restrictions

Ergonomic Workplace

The NCR XL10W (5910) has a high brightness LCD, please observe the following when
considering the terminal workplace:

• Avoid direct glaring and reflective glaring light. Locate the terminal in a controlled
luminance surrounding. When installed next to windows orient the terminal so it
does not reflect the outside light.

• If possible, avoid reflective glaring caused by electric light sources.

• Position the terminal for ideal viewing angles.

Installation Restrictions 2-21

Installing the Display

The NCR XL10W (5910) Display can be mounted using a variety of mounts:

• XL10W Wedge Stand (5910-F030/K030)

• XL–Series Stand (5910–F033/K033, 5915-F233)

• XL10W Pole Mount (5910-F302/K302)

• Wall Mount (7702–K320)

• Integration Tray Mount (5968–K024)

• X–Series Table Top Stand (5968–K031)

• Checkstand Mount (5968–K039)

• Third–Party VESAMounts

This chapter explains how to perform an "Out–of–box" installation of the NCR XL10W
(5910) Display mounted on the XL–Series Stand, on the XL10W Wedge Stand, on the

XL10W Pole Mount, and how to connect cables to a POS terminal. For installation

procedures for the other mounting options see their associated kit instructions.

2-22 Installation Restrictions

Installing the Display to the XL-Series Stand

1. Connect the Display cables and route them according to the imprinted routing
guide.

Display Port Model

a. Connect and route the Audio Cable first. Route the cable looping around the

cable strain relief posts as shown.

b. Connect the Display Power Cable and route straight down over the Audio Cable.

c. Connect the Display Port Cable and route straight down over the Audio Cable.

Installation Restrictions 2-23

USB-C Model

a. Connect and route the USB-C Cable looping around the cable strain relief posts

as shown.

2-24 Installation Restrictions

2. Mount the XL–Series Stand on the Display.

a. Insert the MountingBracket tabs into the slots in the rear of the Display and

then slowly rotate the stand assembly downward.

b. Rotate the Stand to the orientation shown below.

Installation Restrictions 2-25

3. Gently push the Stand assembly forward to properly align its mounting holes with
the display. Secure the Stand with screws (2).

4. Pivot the Stand towards the back as shown.

2-26 Installation Restrictions

5. Route and secure the Display cables to the Mounting Bracket.

Display Port Model

a. Route the Audio Cable first to the left slot and make sure it is behind the tab in

the slot.

b. Route the Display Port Cable to the left slot and make sure it is behind the tab in

the slot.

c. Route the USBCable to the right slot and make sure it is behind the tab in the

slot.

Installation Restrictions 2-27

USB-CModel

a. Route the USB-C Cable to the right slot and make sure it is behind the tab in the

slot.

6. Route the cables through the neck slot then push cables through the curved neck
opening and then out the base opening.

Display Port Model — Align the Audio Cable and Display Port Cable to the left side
and the 12VUSBCable to the right side.

2-28 Installation Restrictions

USB-CModel — Align the USB-CCable to the right side.

7. Pull cables such that most of the cables have been fed through the base opening.

Installation Restrictions 2-29

8. Position the display and stand assembly in an upright position.

Installing the Display to the XL10W Wedge Stand

1. Remove the Cover from the Wedge Stand.

a. Swing the Cover upward to detach. The Cover has a snap fit connection on the

bottom.

b. Pull Cover in the direction shown to unlatch.

2-30 Installation Restrictions

2. Connect the Display Cables and route them as shown.

Display Port Model

USB-CModel

3. Install the Wedge Stand on the back of the Display (4 screws).

Installation Restrictions 2-31

4. Route the Cables through the slot between the tabs and make sure the Cables are
behind the tabs.

5. Reinstall the Wedge Stand Cover.

a. Insert the tabs of the Cover into the Wedge Stand.

b. Swing the Cover down until it latches into place.

6. Connect the Display Cable(s) to the host terminal.

2-32 Installation Restrictions

Installing the Display to the XL10W Pole Mount

1. Connect the Display cables and route them according to the imprinted routing
guide.

Display Port Model

a. Connect and route the Audio Cable first. Route the cable looping around the

cable strain relief posts as shown.

b. Connect the Display Power Cable and route straight down over the Audio Cable.

c. Connect the Display Port Cable and route straight down over the Audio Cable.

Installation Restrictions 2-33

USB-C Model

a. Connect and route the USB-C Cable looping around the cable strain relief posts

as shown.

2. Insert the cable(s) through the Bracket opening.

2-34 Installation Restrictions

3. Install the Bracket on the back of the Display (4 screws).

4. Insert the cable(s) through the Pole.

Installation Restrictions 2-35

5. Mount the Display on the Pole.

6. Connect the Display Cable(s) to the host terminal.

2-36 Installation Restrictions

Connecting to a POS Terminal

The following illustrations show the host terminal cable connections.

Display Port Model

The required cables vary depending on the available video connectors on the host
terminal.

Display Port Cables

The Display Port Cable provides video to the display.

• Connect the Display Port Cable to the Display Port connectors on both the display
and the terminal.

Installation Restrictions 2-37

ExternalPower Cables

An ExternalPower Cable provides both USBand power to the display when the host
terminal does not have a USB12V port available, but does have an available standard
USB port.

1. Connect the External Power Cable to the display Power connector.

2. Connect the other end of the ExternalPower Cable to the USBconnector on the host
terminal.

3. Connect the Power Adapter DCCable to the External Power Cable (middle of cable).

4. Connect the ACPower Cord to the Power Adapter and an ACoutlet.

2-38 Installation Restrictions

Powered USBCables

The Powered USBCable provides both USBand power to the display.

Audio Cable

The Audio Cable provides audio to the display.

• Connect the Audio cable to the Audio Port connectors on both the display and the
terminal.

Installation Restrictions 2-39

Adapters

HDMIto Display Port Adapter

The HDMIto Display Port Adapter allows connection of a display with Display Port to a
host terminal with an HDMIconnection. The adapter must be used with a Display Port
Cable.

1. Connect the Display Port Cable to the display.

2. Connect the other end of the Display Port Cable to the Display Port connector of the
HDMI to DisplayPort Adapter.

3. Connect the HDMIconnector of the Adapter to the HDMIport of the host terminal.

4. Connect the USB connector of the Adapter to any available USBport on the host
terminal.

Note: The HDMIto Display Port Adapter includes a USBextension cable in case the
USBcable of the Adapter is not long enough to reach the desired USBport.

2-40 Installation Restrictions

DVI-D to HDMI Adapter

The DVI-D to HDMIAdapter allows connection of a display with Display Port to a host
terminal with a DVI connection. The adapter must be used with a Display Port Cable
and an HDMI to Display Port Adapter.

1. Connect the Display Port Cable to the display.

2. Connect the other end of the Display Port Cable to the Display Port connector of the
HDMI to DisplayPort Adapter.

3. Connect the HDMIconnector of the HDMI to Display Port Adapter to the
HDMIend of the DVI-D to HDMIAdapter.

4. Connect the DVIend of the DVI-D to HDMIAdapter to the DVI port of the host
terminal.

5. Connect the USB connector of the Adapter to any available USBport on the host
terminal.

Note: The HDMIto Display Port Adapter includes a USBextension cable in case the
USBcable of the Adapter is not long enough to reach the desired USBport.

Installation Restrictions 2-41

2-42 Installation Restrictions

USB-CModel

USB-CCable

The USB-C Cable provides power, video, and audio to the display.

• Connect the USB-C cable to the USB-C Port connectors on both the display and the
terminal.

Chapter 3: Operation and Cleaning

Projected Capacitive Touchscreen

PCap touchscreens have all the benefits of normal capacitive touchscreens and more:

• Fast processing of tough information

• High sensitivity (use conductive pencils, with hands, and with thin gloves)

• Multi-touch capability (10-finger)

• High resolution

• Improved legibility and display brightness due to optimal light transmission

In addition, the technology of PCap touchscreens is characterized by significantly
higher robustness and stability than common capacitive touchscreens because the active
touch surface is located on the back side of the touchscreen instead of the front side.
Therefore, the active surface is not directly touched and does not wear off by normal
use.

Since most surface contamination do not cause interference to the touchscreen the NCR
XL10W (5910) can be used in public or severe environmental conditions.

Using the PCap Touchscreen

The PCap touchscreen responds to the lightest touches. Touching with a single finger
resembles the left mouse button. Two fingers are used to zoom IN (fingers brought
together) or zoom OUT (fingers pulled apart). Circular motion can be used to rotate an
element on the screen. This function must be supported by either the Operating System
or the application.

Touchscreen Cleaning Procedures

1. Using a soft cloth dampened with isopropyl alcohol or a mild non-abrasive soap &
water solution, gently wipe the touchscreen clean.

2. Wipe the screen and edges dry.

3. Make sure the glass and screen edges dry completely before using the unit.

4. Do not use sharp objects to clean around the edges of the touchscreen

3-44 Operation and Cleaning

Magnetic Stripe Reader

The NCR XL10W (5910) features an ISO 3-Track Encrypted MSRhead.

The card reading is bi-directional and is mounted on the right side of the display.

Using the MSR

Swipe the card through the slot in the MSR in a quick and steady movement. The
magnetic stripe must be facing up and with the stripe in the slot.

Care of Cards

• Cards should never come in contact with liquids.

• Cards should never be bent or folded in any way.

• Cards should never come in close proximity of a magnetic field.

Card Thickness

The MSR module accepts standard cards within the thickness range of 0.68 – 0.84 mm.

Operation and Cleaning 3-45

Cabinet Cleaning Procedures

1. Disconnect the unit from the power outlet before cleaning.

2. Use a cloth lightly dampened with a mild detergent.

3. Do not use alcohol (methyl, ethyl, or isopropyl) or any strong dis-solvent. Do not use
thinner or benzene, abrasive cleaners, or compressed air.

Warning: Do not use any other types of cleaners such as vinegar, solvents,

degreasers, or ammonia-based cleaners. These can damage the unit.

4. Avoid getting liquids inside the unit. If liquid does get inside, have a qualified service
technician check it before you power it on again.

5. Remove external dust around the vents.

Chapter 4: NCR Software OSD Utility

Introduction

The NCR Software OSD is an application that is used to adjust display parameters, such
as brightness, contrast, and color. It also provides monitor identification information,
such as the name, serial number, and manufacturer.

Supported Features

Note: Not all features are supported on every monitor. The button is inactive and
grayed out when the feature is not supported

• Brightness

• Contrast

• V Position

• H Position

• Phase

• Clock

• Red/Green/Blue Video Gain

• Color Temperature

• Auto Setup

• Restore Default Settings

• V Moire

• H Moire

• V Size

• H Size

4-47 NCR Software OSD Utility

Installing the Utility

1. Download the OSD Utility from the NCR website: http://www.ncr.com

a.

At this site, select the Support tab.

b.

Select Drivers and Patches → Retail Support Files→ NCR RealPOS and

Peripherals→ Displays→ 5910.

c. Download the application.

There are several versions to choose from. There are GUI versions that are used to
run locally on each system or Console versions for customers who want to run the
application from a Command Line to many systems concurrently.

Windows

• NCR_Software_OSD_GUI_x86 - (32-Bit)

• NCR_Software_OSD_Console_x86 - (32-Bit)

• NCR_Software_OSD_GUI_x64 - (64-Bit)

• NCR_Software_OSD_Console_x64 - (64-Bit)

Linux

• NCR_Software_OSD_GUI_x86 - (32-Bit)

• NCR_Software_OSD_Console_x86 - (32-Bit)

2. Click on the version of choice and Save it on your local system.

3. Unzip the application to a folder of your choice on the target system.

4. In the unzipped folder, navigate to the OSD executable.

Example: (32-Bit GUI version)

NCR_Software_OSD_GUI_x86_V2.1.7.1 >> x86

5. Run the *.exe file.

NCR_Software_OSD_GUI_x86.exe >> [Enter]

6.

Answer Yes at the Security warning.

NCR Software OSD Utility 4-48

Running the Utility (GUI Version)

1. Unzip the application to a folder of your choice on the target system.

2. In the unzipped folder, navigate to the OSD executable.

Example: (32-Bit version)

NCR_Software_OSD_GUI_x86_V2.1.6.3>> x86

3.

Execute the NCR_Software_OSD_GUI_x86.exe file to start the application.

4.

Answer Yes at the Security warning.

Main Menu

Monitors Detected Panel

This panel lists all the monitors connected to the system. If more than one monitor is
connected, the first monitor is selected by default.

Center Panel

The Center Panel displays information pertaining the selected control.

4-49 NCR Software OSD Utility

Control Buttons

The Control Buttons show the available features that can be modified. Unavailable
features are grayed out.

Refresh

Refreshes data in the Monitors Detected panel (OSD does not auto detect). Use this
button after connecting a new monitor to refresh the data.

About

Displays a brief description of the utility.

Help

Opens the Help File.

Close

Closes the OSD application.

Information

Provides information about the selected monitor. Information includes:

• Device manufacturer

• Date manufactured

• EDID version

• Input type

• Dimensions

• Monitor name

• Monitor serial number

• Preferred timing

• Controller type

• Firmware level

• Firmware version (for Dynamo display only)

• Display mode (for Dynamo display only)

• Timing Report

• Horizontal frequency

• Vertical frequency

• Timing status

• Raw EDID

• Raw capabilities string (CAPS)

NCR Software OSD Utility 4-50

Brightness

Provides tools for adjusting Display brightness settings.

Contrast

Provides tools for adjusting Display contrast settings.

Positioning

Provides tools for gradually moving the image on the Display to a specific region
(either left, right, up, or down).

Size

Provides tools for increasing or decreasing the height and width of the image on the
Display.

Phase

Provides tools for increasing or decreasing the phase shift of the sampling clock.

Clock

Provides tools for increasing or decreasing the video sampling clock frequency.

Colour

Provides tools for adjusting Display color settings.

Sharpness

Provides tools for increasing or decreasing the sharpness settings of the Display.

Restore

Provides the following functions:

• Auto Setup — sets horizontal position, vertical position, clock and phase

• Auto Color — sets red/green/blue gain

• Factory Defaults — restores all factory defaults including brightness, contrast,

and color

• Brightness/Contrast — restores factory defaults for brightness and contrast

• Geometry Settings — restores factory defaults for geometry settings such as

horizontal position and vertical position

• Colour Settings — restores factory defaults for colour settings

Degauss

Provides tools for CRT display to perform a degauss cycle.

Moire

Provides tools for increasing or decreasing the vertical or horizontal moiré picture
cancellation.

4-51 NCR Software OSD Utility

Language

Provides listing of the supported languages and permits changing the OSD
language.

Display Adjustment Procedures

The adjustment procedures are similar for most features. The color adjustment shown
below is an example.

1.

Select the Colour button.

2. The default Colour Settings menu has the 6500K radio button selected. To activate

the color slides select User1.

3. Drag the slider to the right to increase the value of the property or to the left to
decrease it. Alternatively, you can click on the "+" and "-" buttons.

NCR Software OSD Utility 4-52

Resetting Factory Defaults

Should the need arise the display settings can be reset to the factory defaults.

1.

Select the Restore button.

2. All settings or just specific groups can be reset. Select the button of choice in the
Restore window:

• Auto Setup — re-positions the window in the center of the display

• Factory Defaults — resets everything to the factory defaults

• Brightness/Contrast — resets the brightness and contrast settings only

• Color Settings — resets the color settings only

4-53 NCR Software OSD Utility

Running the Utility (Console Version)

1. Unzip the downloaded application to a folder of your choice on the target system.

2. In the unzipped folder, navigate to the OSD executable.

Example: (32-Bit version)

NCR_Software_OSD_Console_x86_V2.1.7.1 >> x86

3. Open a Command Line dialog window.

4. From the Command Line dialog, navigate to the OSD executable (*.exe) file.

5. Execute the file to start the application.

NCR_Software_OSD_Console_x86.exe >> [Enter]

A list of the available script command options are displayed, followed by several
example scripts. If you need further assistance with creating scripts please contact
your NCR representative for help.