NCR S26 User Manual

NCR S26 Hot Plug Server

User Guide Release 3

BST0-2140-4700 12/97

The product described in this book is a licensed product of NCR Corporation.

Brand and product names appearing in this manual are for identification purposes only and may be registered trademarks or trademarks of their respective companies.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become available. NCR, therefore, reserves the right to change specifications without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book.

Address correspondence to:

Systems Information NCR Corporation 3325 Platt Springs Road West Columbia, SC 29170

Preface

About This Book............................................................................................................ i

Who Should Read This Book......................................................................................... i

Conventions Used in This Book....................................................................................ii

Related Publications...................................................................................................... ii

Chapter 1

Installation and Documentation Overview

Where to Start .................................................................................................................. 1-2

Documentation and Additional Help................................................................................. 1-3

Documentation .......................................................................................................... 1-3

Additional Help ......................................................................................................... 1-4

Compliance and Regulatory Statements............................................................................ 1-5

Declaration of the Manufacturer or Importer.............................................................. 1-5

Safety Compliance..................................................................................................... 1-5

Electromagnetic Compatibility (EMC)....................................................................... 1-5

Electromagnetic Compatibility Notice (USA)............................................................. 1-6

FCC Declaration of Conformity................................................................................. 1-7

Electromagnetic Compatibility Notices (International)............................................... 1-8

Chapter 2

Using System Features

ESD Precautions............................................................................................................... 2-2

Identifying System Features.............................................................................................. 2-3

Identifying the Rear Panel Features................................................................................... 2-5

Positioning the System...................................................................................................... 2-6

Opening the System.......................................................................................................... 2-8

Configuring the System Board........................................................................................ 2-10

Features................................................................................................................... 2-10

Major Components .................................................................................................. 2-10

Jumper Settings ....................................................................................................... 2-12

NCR S26 Hot Plug Server User Guide iii

Contents

Connector Functions.................................................................................................2-13

Chapter 3

Adding and Replacing Components

ESD Precautions................................................................................................................3-2

Installing CPU Boards.......................................................................................................3-3

Types of CPU Boards..................................................................................................3-3

Installation .................................................................................................................3-3

Warnings....................................................................................................................3-3

Upgrading the Memory......................................................................................................3-5

Configurations............................................................................................................3-5

Restrictions.................................................................................................................3-6

Installing and Removing SIMMs.......................................................................................3-7

Installing SIMMs........................................................................................................3-8

Removing SIMMs.......................................................................................................3-9

Reconfiguring the System.........................................................................................3-10

Upgrading the Video Memory .........................................................................................3-11

Expanding the PCI System..............................................................................................3-12

Installing PCI Devices.....................................................................................................3-13

Using the SCSI Feature ...................................................................................................3-14

Installing and Removing Expansion Boards.....................................................................3-15

Identifying Expansion Boards...................................................................................3-15

Installing an Expansion Board ..................................................................................3-16

Removing an Expansion Board.................................................................................3-17

Installing Drives..............................................................................................................3-18

Removing the Upper Front Panel Cover and Frame ..................................................3-18

Installing a 3.5-inch Peripheral Drive.......................................................................3-19

Installing a 5.25-inch Peripheral Drive.....................................................................3-21

Removing a 5.25-inch Peripheral Drive.................................................................... 3-23

Installing a Hot Plug Fixed Disk Drive .....................................................................3-23

Chapter 4

Using the BIOS Setup Utility

When to Use the BIOS Setup Utility..................................................................................4-2

Run Setup Message Repeatedly Received....................................................................4-2

Before Running Setup.................................................................................................4-2

Entering Setup...................................................................................................................4-3

Basic System Configuration...............................................................................................4-4

Date and Time............................................................................................................4-5

Diskette Drives...........................................................................................................4-6

IDE Hard Disk Drives.................................................................................................4-7

System Memory..........................................................................................................4-8

iv Contents

Contents

Communication Settings............................................................................................ 4-8

Enhanced IDE Features ............................................................................................. 4-9

On Board IDE............................................................................................................ 4-9

Large Memory Support Mode .................................................................................. 4-10

Num Lock After Boot............................................................................................... 4-10

Memory Test............................................................................................................ 4-10

Auto Configuration Mode........................................................................................ 4-10

Fast Boot Mode........................................................................................................ 4-11

Advanced System Configuration..................................................................................... 4-12

Shadow RAM .......................................................................................................... 4-13

Internal Cache (CPU Cache).................................................................................... 4-13

External Cache ........................................................................................................ 4-13

ECC/Parity Mode Selection...................................................................................... 4-13

Memory at 15 MB - 16 MB...................................................................................... 4-14

PCI System Configuration .............................................................................................. 4-15

PCI IRQ Setting....................................................................................................... 4-15

VGA Palette Snoop.................................................................................................. 4-16

Onboard SCSI.......................................................................................................... 4-17

Non-PnP ISA Card Configuration................................................................................... 4-18

IRQ/DMA................................................................................................................ 4-19

Expansion ROM Region.......................................................................................... 4-19

I/O Region............................................................................................................... 4-20

Power Saving Configuration........................................................................................... 4-21

Power Management Mode........................................................................................ 4-21

System Wake Up Events .......................................................................................... 4-22

System Security .............................................................................................................. 4-23

Disk Drive Control .................................................................................................. 4-23

Onboard Communication Ports................................................................................ 4-24

Onboard PS/2 Mouse (IRQ 12) ................................................................................ 4-27

Setup Password........................................................................................................ 4-27

Power On Password ................................................................................................. 4-28

Remote Diagnostic Configuration ............................................................................ 4-28

Load Setup Default Settings............................................................................................ 4-29

Leaving Setup................................................................................................................. 4-30

Hard Disk Drive Types ................................................................................................... 4-31

Chapter 5

Using the System Utilities

Identifying the System Utilities......................................................................................... 5-2

Using the AFlash BIOS Utility.......................................................................................... 5-3

Executing AFlash ...................................................................................................... 5-3

Quick Way to Execute AFlash.................................................................................... 5-4

NCR S26 Hot Plug Server User Guide v

Contents

Using the EISA Configuration Utility................................................................................5-5

Functions....................................................................................................................5-5

Making Menu Selections ............................................................................................5-5

Getting Help...............................................................................................................5-7

Accessing the ECU.....................................................................................................5-7

Configuring Your Computer Initially........................................................................5-10

Adding or Removing Boards.....................................................................................5-14

Viewing or Editing Configuration Details.................................................................5-16

Appendix A

420-Watt Power Supply Requirements

Input Requirements..........................................................................................................A-2

Output Requirements........................................................................................................A-3

Appendix B

Error Messages

Types of Error Messages...................................................................................................B-2

Software Error Messages..................................................................................................B-3

System Error Messages.....................................................................................................B-4

Correcting Error Conditions.............................................................................................B-6

Appendix C

Sample Configurations

Types of Sample Configurations.......................................................................................C-2

Sample Standard Configuration........................................................................................C-3

Installing the Hardware .............................................................................................C-3

Configuring the System Settings................................................................................C-4

Configuring the PCI Adapters....................................................................................C-7

Configuring the SCSI Adapters and Drives................................................................C-8

If the ECU Will Not Boot ........................................................................................C-10

Configuring Memory and Other Baseboard Settings ................................................C-10

Sample RAID Configuration ..........................................................................................C-13

Installing the Hardware ...........................................................................................C-13

Configuring the System Settings..............................................................................C-14

Configuring the PCI Adapters..................................................................................C-17

Configuring the SCSI Adapters and Drives.............................................................. C-18

Configuring the Memory and Other Baseboard Settings...........................................C-20

Configuring the Mylex RAID Array Group..............................................................C-22

Appendix D

Hot Plug Backplane

Features............................................................................................................................D-2

vi Contents

Contents

Major Components ...........................................................................................................D-3

Hot Plug Backplane ...................................................................................................D-4

Hot Plug SCSI Drive Tray..........................................................................................D-5

SCSI Channel Configurations...........................................................................................D-6

Single-Channel Configuration ...................................................................................D-7

Dual-Channel Configuration......................................................................................D-9

Setting Hard Disk ID Options.........................................................................................D-11

Strapping the SCSI IDs on the Backplane................................................................D-11

Strapping the SCSI IDs on the Drive........................................................................D-13

Installation .....................................................................................................................D-14

Using the System Board SCSI Connectors................................................................D-14

Using an Add-on SCSI Controller Board .................................................................D-18

Using the Hot Plug Feature.............................................................................................D-20

Appendix E

System Support Log

Introduction................................................................................................................... ...E-2

System Identification........................................................................................................E-3

NCR Hardware Support Services ......................................................................................E-4

NCR On-Site Hardware Support Services...................................................................E-4

NCR Technical Support Web Site..............................................................................E-4

NCR Support Phone Numbers...........................................................................................E-5

Before Placing a Hardware Support Call....................................................................E-5

Placing a Hardware Support Call...............................................................................E-5

Placing a Software Support Call.................................................................................E-6

List of NCR Support Telephone Numbers ..................................................................E-7

Other Areas Support..................................................................................................E-9

Customer Support Agreement.........................................................................................E-11

Overview........................................................................................................................E-12

Support Services.............................................................................................................E-13

System Numbers......................................................................................................E-13

NCR On-Site Hardware Support Services.................................................................E-14

NCR Support Phone Numbers..................................................................................E-14

Placing a Hardware Support Call.............................................................................E-15

Placing a Software Support Call...............................................................................E-16

Hardware Records...........................................................................................................E-17

Different Types of Logs............................................................................................E-17

Software Records............................................................................................................E-27

Current System Configuration ........................................................................................E-41

Adapter Board Locations .........................................................................................E-41

System Equipment List............................................................................................E-41

Hardware Configuration Report...............................................................................E-41

NCR S26 Hot Plug Server User Guide vii

Contents

Preventive Maintenance..................................................................................................E-46

General Customer Preventive Maintenance Guidelines............................................E-46

General Customer Preventive Maintenance Procedures............................................E-47

Installation Records........................................................................................................E-53

Customer Support Agreement......................................................................................... E-54

List of NCR Support Telephone Numbers....................................................................... E-55

NCR Faxback System .............................................................................................. E-55

United States Support .............................................................................................. E-55

Other Areas Support................................................................................................ E-56

viii Contents

About This Book

This book provides information about the installation, set up, configuration, and operation of the server.

Its goal is to familiarize you with the system and to provide a reference to answer your future questions.

Who Should Read This Book

This book should be used by persons experienced in configuring and installing server hardware.

Preface

NCR S26 Hot Plug Server User Guide i

Preface

Conventions Used in This Book

The following are various conventions used in this book:

Enter X + Y

Keyboard Detected

Note

CAUTION

WARNING

A letter, number, symbol, or word in this font represents a key on your keyboard. For example, the instruction “press F1” means press the key labeled “F1” on your keyboard.

This represents the key labeled “Enter” on your keyboard. Two or three key names, separated by plus signs, indicate

multiple-key entries. For example, down

This is the font used to denote screen messages.

Notes indicate pivotal information and may be used to emphasize a recommended sequence of steps.

Cautions indicate hazards that might cause personal injury, damage to hardware, or software if the hazards are not avoided.

Warnings indicate hazards that can cause personal injury or equipment damage if the hazards are not avoided.

Related Publications

For supplementary information, refer to the following books:

NCR S26 Hot Plug Server Installing Network Operating System NCR S26 Hot Plug Server Quick Hardware Installation

Ctrl

and

Alt

and press

Ctrl + Alt + Del

Del

means hold

BST0-2140-48 BST0-2140-49

Other publications may later become available. Check with your NCR sales

representative for the latest information.

ii Preface

Chapter 1

Installation and Documentation

Overview

NCR S26 Hot Plug Server User Guide 1-1

Where to Start

To install and configure your server, perform these steps.

Step What to Do How to Do It Where to Find Information

1 Install any hardware

you want to add

2 Configure system

settings

3 Configure the PCI

adapters

4 Configure the SCSI

adapters and drives

5 Configure memory

and other system board settings

Install appropriate disk drives, peripherals, and adapters

Use the BIOS Setup Utility

Use the Adaptec SCSI adapter firmware Setup Utility

Use the EISA Configuration Utility

Quick Hardware Installation

brochure Chapters 2 and 3 of

User

Guide

Drive, peripheral, CPU board, and adapter documentation

Quick Hardware Installation

brochure Chapter 2 of

Installing

Network Operating System

Chapter 4 of Same as Step 2

Adaptec SCSI Adapter documentation

Chapter 4 of

User Guide

Installing

Network Operating System Quick Hardware Installation

brochure Chapter 3 of

Installing

Network Operating System

6 Configure EISA

adapters

1-2 Installation and Documentation Overview

Use the ESIA Configuration Utility

Chapters 3 and 5 of

User

Guide Quick Hardware Installation

brochure Chapter 3 of

Installing

Network Operating System

Chapter 5 of

User Guide

Documentation and Additional Help

This section describes the documentation packaged with your server and how to find additional help.

Documentation

The following documents are provided to help you install, upgrade, maintain, and troubleshoot your server. Keep all documentation together in a safe place.

• Quick Hardware Installation (BST0-2140-49)

This brochure provides you with information to install your server quickly.

• User Guide (BST0-2140-47)

This is the manual you are now reading. It provides you with more detailed server information.

• Installing Network Operating System (BST0-2140-48)

This manual describes the procedures for installing an operating system. You should also refer to the documentation that comes with your operating system.

• Drive, peripheral, CPU board, and adapter documentation

If you have ordered optional features, such as drives, peripheral devices, CPU boards, or adapters, documentation for those items is packed with the server. This documentation is important to configure your server properly.

CAUTION: Do not discard any of this documentation. You may need it again if your server ever requires service or you change the configuration. Keep it in a safe place with the other server documentation.

NCR S26 Hot Plug Server User Guide 1-3

Documentation and Additional Help

Additional Help

If you need additional help, refer to Appendix E, “System Support Log,” of

this manual. Appendix E contains a list of NCR support telephone numbers

and instructions on maintaining support data.

1-4 Installation and Documentation Overview

Compliance and Regulatory Statements

Declaration of the Manufacturer or Importer

We hereby certify that this product is in compliance with European Union EMC Directive 89/336/EEC, using standards EN55022 (Class A) and EN50082-1 and Low Voltage Directive 73/23/EEC, Standard EN60950.

Safety Compliance

USA: UL listed to1950, 3rd Edition Canada: UL certified to CSA C22.2 No. 950-95 for Canada Europe: TUV/GS certified to EN60950 2nd Edition, with amendments International: GOST-R certified for Russia

Electromagnetic Compatibility (EMC)

USA: FCC 47 Class A CFR Parts 2 and 15, Tested Class A Canada: IC ICES-003 Class A Europe: EN55022, Class A

EN50082-1

EN61000-4-2 ESD Susceptibility EN61000-4-3 Radiated Immunity

EN61000-4-4 Electrical Fast Transient International: CISPR 22/93, Class A Australia VAS/N253548, C-Tick Mark Taiwan EMC Certification CNS13438 Japan: VCCI Class A ITE

NCR S26 Hot Plug Server User Guide 1-5

Compliance and Regulatory Statements

Electromagnetic Compatibility Notice (USA)

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on; the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Any changes or modifications not expressly approved by the grantee of this device could void the user’s authority to operate the equipment. The customer is responsible for ensuring compliance of the modified product.

Only peripherals (computer input/output devices, terminals, printers, etc.) that comply with FCC Class A limits may be attached to this computer product. Operation with noncompliant peripherals is likely to result in interference to radio and TV reception.

All cables used to connect to peripherals must be shielded and grounded. Operation with cables, connected to peripherals, that are not shielded and grounded may result in interference to radio and TV reception.

Note: A Class A device installed within a residential area is likely to cause harmful interference.

1-6 Installation and Documentation Overview

FCC Declaration of Conformity

Product Type: COLRED

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Compliance and Regulatory Statements

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help.

NCR S26 Hot Plug Server User Guide 1-7

Compliance and Regulatory Statements

Electromagnetic Compatibility Notices (International)

When used near a radio or TV receiver, it may become the cause of radio interference.

Read the instructions for correct handling. This equipment has been tested for radio frequency emissions and has been

verified to meet CISPR 22 Class A. Cet appareil numérique respecte les limites bruits radioélectriques applicables

aux appareils numériques de Classe A prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques”, NMB-003 édictée par le Ministre Canadian des Communications.

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Canadian Department of Communications.

1-8 Installation and Documentation Overview

Chapter 2

Using System Features

NCR S26 Hot Plug Server User Guide 2-1

ESD Precautions

To avoid damaging electronic equipment from electrostatic discharge (ESD), always observe the following precautions before installing any system component:

1. Do not remove a board from its packaging until you are ready to install it. Integrated circuits (ICs) on expansion boards are highly sensitive to static

electricity.

2. Wear a wrist grounding strap before handling electronic components. Wrist grounding straps are available at most electronic component stores.

2-2 Using System Features

Identifying System Features

This section describes major system features.

Figure 2-1. Front View

Identifying System Features

The system has the following minimum features:

• System board

• 420-watt power supply

• Seven I/O expansion slots (2 EISA, 4 PCI and 1 shared)

• Fast and Wide SCSI-2 controller integrated on the system board

• Video port

NCR S26 Hot Plug Server User Guide 2-3

Identifying System Features

• Two 9-pin serial ports

• 25-pin parallel port

• Keyboard and mouse ports

• One 3.5-inch 1.44 MB flex drive

• System cabinet

• Eight 3.5-inch hot plug bays and three 5.25-inch user accessible bays,

plus a bay for the 3.5-inch flex drive

• Remote Diagnostic Management (RDM) Module

2-4 Using System Features

Identifying the Rear Panel Features

The figure below illustrates the rear panel features.

Figure 2-2. Rear Panel Features

Power supply

COM 1 COM 2

Keyboard port

Mouse port

Video port

Parallel port

Expansion slots

PCI 1 PCI 2 PCI 3 PCI 4

PCI 5/EISA 1

EISA 2 EISA 3

External SCSI

NCR S26 Hot Plug Server User Guide 2-5

Positioning the System

When positioning the system, arrange the legs of the housing so that the weight of the system is evenly distributed and is stable.

Figure 2-3. Arranging the System in a Stable Position (Bottom View)

2-6 Using System Features

Positioning the System

When standing the system with the fan against a wall, leave a space of 5-10 cm from the wall to allow air circulation, then position the legs as in “Position A” below.

When standing the system with the fan facing out, you can put the system close to the wall and position the legs as in “Position B” below.

Figure 2-4. Allowing for Air Circulation (Bottom View)

Fan Fan

NCR S26 Hot Plug Server User Guide 2-7

Opening the System

CAUTION: Read the “ESD Precautions” section earlier in this chapter before proceeding.

The figure below illustrates how to open the system. The keys to the housing are inside the upper front panel.

Figure 2-5. Opening the System

2-8 Using System Features

Opening the System

To open the system, follow these steps:

1. Open the top front cover by pressing the indentation.

2. Open the lower front panel by pulling on the right side, at the indentation.

3. Unlock the housing, using the key.

Figure 2-6. Opening the Cabinet Housing

Note: You can not remove the key after you have unlocked the housing. You can remove it only when you lock the housing again.

4. Pull on the key to swing the left side of the housing open. If necessary,

you may use a screwdriver gently to pry the side of the housing open.

NCR S26 Hot Plug Server User Guide 2-9

Configuring the System Board

This section contains information to help you properly configure the system board.

Features

The 64-bit, high-performance system board supports both the Intel Pentium and Pentium Pro™ microprocessors (also called CPUs). However, to provide maximum upgradability and flexibility, the microprocessors are not installed on the system board.

Instead, the system board has a special slot designed to accommodate a separate CPU board. This dual-processor CPU board contains both microprocessors and the embedded 512 KB pipeline burst second-level cache. See the section, “Installing CPU Boards,” in Chapter 3 of this manual.

Standard features such as a video port, two serial ports, one parallel port, diskette drive interface, and embedded fixed disk drive interface reside on the system board.

The system board has a 0 MB base memory and supports a maximum memory of 512 MB using 64 MB single-density single inline memory modules (SIMMs). A functional system is recommended to have at least 16 MB of RAM.

Major Components

The system board has the following major components:

™

• Eight 72-pin SIMM sockets labeled Bank 0, 1, 2, and 3 (two sockets comprise one bank) that support single- and double-density 60/70 ns SIMMs

• One CPU board slot

• Two 32-bit EISA expansion slots supporting master/slave add-on cards

• Four PCI local bus slots

2-10 Using System Features

Configuring the System Board

• One shared slot (EISA or PCI)

• 256 KB flash ROM for easy system BIOS upgrade

• System clock/calendar plus 8 KB extended CMOS RAM with battery

backup

• Onboard AIC-7880 chip that supports one SCSI-2 port

• 50-pin Fast SCSI-2 and 68-pin Wide SCSI interfaces

• Remote Diagnostic Management (RDM) module

• I/O interfaces for one video slot, two serial ports, one parallel port,

peripheral drives, IDE drives, and one PS/2 keyboard and mouse

• Power connector for 420-watt switching power supply

The figure below shows the location of the major components on the system board.

Figure 2-7. System Board Layout

Fan connector 1 (FA1)

Fan connector 2 (FA2)

Fan connector 3 (FA3)

RDM Module

Video RAM

Wide SCSI connector

Narrow SCSI connector

COM1 COM2

Mouse port

Keyboard port

Parallel port

Video port

Video upgrade sockets

CPU board slot

Buzzer

Flash ROM BIOS

Real-time clock

PCI slots

EISA slots

NCR S26 Hot Plug Server User Guide 2-11

Configuring the System Board

Figure 2-8. System Board Jumper Locations

CN8

CN5

CN2

CN7

CN6

CN1

SW1

CN3

JP1

JP2

CN11

JP3

CN12

JP4

JP5

CN14

CN15

CN16

JP6

CN13

Jumper Settings

You have to change the jumper settings on the system board when you upgrade the CPU or reconfigure the system.

To change a jumper setting, follow these steps:

1. Remove the jumper cap from the jumper.

2. Position the jumper cap over the two pins for the desired setting.

3. Gently press the cap over the pins.

2-12 Using System Features

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