NBN connection box, utility box User Manual

Download

Page 1

For nbn™ ﬁbre installations after 19th Dec 2013

Useful information

about your nbn

™

supplied equipment

Your

user guide

Before performing any maintenance please read the important safety warnings on the back cover.

Page 2

Your nbn™ user guide

Getting started 4

Plugging your devices into your nbn

™

connection box* 5

Identifying your nbn

™

supplied equipment 6

Maintaining your nbn

™

supplied equipment 8

Frequently asked questions 10

nbn

™

connection box indicator lights 14

Optional Power Supply with Battery Backup guide 16

Managing the Power Supply with Battery Backup 17

Emergency calls checklist 19

Connecting to the mains power supply 20

How to replace your backup battery 22

What to do if the mains power fails 24

Power Supply with Battery Backup indicator lights and alarm sounds 25

Troubleshooting 26

Phone and Internet troubleshooting 27

Important safety warnings 28

*Also known as Network Termination Device (NTD).

Page 3

Your nbn™ user guide

Congratulations on connecting to the nbn™ network. With your new ﬁbre optic connection, you’ll be able to access the beneﬁts of fast and reliable phone and internet services, including:**

• A brighter future – your family can access knowledge from across

the world and learn like never before, oering you and your kids a brighter future

• Everyone online at once – with the nbn

™

network, the whole family can enjoy all the beneﬁts of high speed internet, even with lots of devices connected at the same time**

• Entertainment without the wait – with the nbn

™

network, you can quickly access the content you need, when you need it – whether you’re video streaming, online gaming or watching live news and sport**

This booklet gives you the information you need to ensure your nbn

™

supplied equipment stays in good working order. It also outlines the things you can do if your system is not working properly.

** Your experience including the speeds actually achieved over the

nbn

™

network, depends on the technology over which services are delivered to your premises and some factors outside our control (like your equipment quality, software, broadband plans and how your service provider designs its network).

Page 4

Getting started

Once your nbn™ connection box has been installed and your service provider has advised your services are now active, just follow the simple steps below to begin enjoying your new service over the nbn

™

network.

1 Connect any compatible equipment to the nbn

™

connection box. Use the port

designated for that service

as directed by your phone and internet service

providers. Further information on the ports can be found on the next page.

To remove the cover to access the ports, refer to the diagram below.

2 If you have arranged a phone service to be supplied through the voice (UNI-V)

port then your phone should be connected to the designated active voice (UNI-V) port on the nbn

™

connection box D (or to your existing phone sockets if

a registered cabler has wired them up to your nbn

™

connection box). Your phone

and internet service providers will also let you know which connection to use.

Press the two clips

to release the cover.

Lift the cover at an angle to remove

Things to note:

• If you have the Power Supply with Battery Backup, the ‘system status’ light

on it should glow green.

• The nbn

™

connection box ‘power’ and ‘optical’ lights will both glow green.

For more information on indicator lights, see pages 14 and 25.

Removing the nbn™ connection box cover

Property of N BNCo - Do not Remove

Contact your service provider for

assistance with this equipment

Property of nbn™ - Do not Remove

nbn™ connection box

(with cover removed)

D C

Property of NBNC o - Do not Remove

Contact your service provider for

assistance with this equipment

Property of NBNC o - Do not Remove

Page 5

Plugging your devices into the nbn

™

connection box

The bottom of your nbn™ connection box (inside the cover that is mounted to the wall) will have a row of ports that look like this:

UNI-D

UNI-V

1 21 2 RESET POWER3 4

The two voice (UNI-V) ports are to connect telephones, using RJ-11 cables.

The four data (UNI-D) ports are to connect data and in-band video services, using Ethernet RJ-45 cables.

Port for the power cable from your Power Supply.

DO NOT DISCONNECT this cable unless instructed to do so by your service provider.

Voice (UNI-V) Ports Power Fibre OpticData (UNI-D) Ports

Connecting your phone service

If you have chosen a phone service from your service provider to be delivered through a voice (UNI-V) or data (UNI-D) port, your service provider will advise you how to connect your phone(s).

Connecting your broadband service

Your broadband services will be delivered through the data (UNI-D) ports on the

nbn

™

connection box. Your service provider(s) will advise you which data (UNI-D) ports they have designated for your services, and how to connect any necessary equipment to these services.

Additional cables

All the power and ﬁbre optic cables required for the nbn™ connection box to operate will be supplied and connected free of charge by your nbn

™

approved installer. If other

cables are needed to connect your computer, router, phone or other devices, to the

nbn

™

connection box, you or your service provider will need to provide them.

Troubleshooting

If you’ve followed the instructions from your service provider but your phone, internet or other broadband connections are still not working, or if you see any red ﬂashing lights on the nbn

™

connection box or Optional Power Supply with Battery

Backup unit, please read the troubleshooting guide on page 26.

IMPORTANT NOTICE! RISK OF EYE INJURY. Please do NOT disconnect, tamper with or look into the laser light beam from the ﬁbre optic cable as this could damage your eyes.

Page 6

Identifying your

nbn

™

supplied equipment

nbn™ supplied equipment may be installed several dierent ways depending on your

building type and requirements. These diagrams show the three main combinations of equipment and will help you identify what each piece of equipment is for.

With nbn™ connection box cover and standard power supply

nbn™ connection box

Inside your premises

Outside your

premises

nbn™ utility box

With nbn™ connection box cover and Power Supply with Battery Backup

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

nbn™ utility box

nbn™ connection box

Power Supply with Battery Backup

Inside your premises

Outside your

premises

Page 7

Also known as a Premises Connection Device.

With nbn™ connection box (no cover), Fibre Wall Outlet and Power Supply with Battery Backup

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

NTD

Property

of nbn™

Do not remove

nbn™ utility box

Inside your premises

Outside your

premises

nbn™ connection box

(no cover)

Power Supply with Battery Backup

Fibre wall outlet

Page 8

ALARM SILENCE

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

Maintaining your

nbn

™

supplied equipment

The nbn™ supplied equipment in your premises should require very little maintenance if properly cared for. Here are some important do’s and don’ts to ensure the nbn

™

connection box and Power Supply stay in good working order.

Do not touch or unloop the ﬁbre. Tampering with the

ﬁbre (even by simply unplugging it) could damage the connection and require a technician visit.

Do not use water to clean the equipment.

Inside your property

Contact your service provider for assistance with this equipment

Property of NBNCo - Do not Remove

Contact your service provider for assistance with this equipment

Property of nbn™ - Do not Remove

ALARM SILENCE

SYSTEM STATUS

BATTERY

POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

Contact your service provider for assistance with this equipment

Property of NBNCo - Do not Remove

Contact your service provider for assistance with this equipment

Property of nbn - Do not Remove

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

Property of NBNCo - Do not Remove

Contact your service provider for assistance with this equipment

Property of nbn - Do not Remove

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

Contact your service provider for assistance with this equipment

Property of NBNCo - Do not Remove

Contact your service provider for assistance with this equipment

Property of nbn - Do not Remove

If you have the Power Supply with Battery Backup, keep it plugged in at all times with the power point switched on, otherwise your battery may wear out prematurely and your broadband data or phone services running over your

nbn

™

connection may not work during a power outage.

Please see section ‘Optional Power Supply with Battery Backup guide’ (page 16) for important information on how the Battery Backup service operates.

Keep the nbn

™

connection box plugged in to the Power Supply (whether or not you have the Battery Backup). If you don’t, you won’t be able to make phone calls (even in an emergency) or use broadband data services.

The indicator light will let you know when the battery needs replacing. If you have been actively using the battery during a power failure, the light may also indicate that the battery is nearly ﬂat (see page 22 for details on how to change the battery).

Page 9

ALARM SILENCE

SYSTEM STATUS

BATTERY

POWER

REPLACE BATTERY

ALARM

SILENCE

BATTERY

EMERGENCY

USE

Do not cover or paint any part of the nbn™ connection

box, or Power Supply (with or without Battery Backup). The only item that can be safely painted is the removable

front cover that goes over the nbn

™

connection box. This

has been speciﬁcally designed to allow you to paint it.

Remove the front cover before painting it. Only use acrylic (PVA) water-based paints.

Do not unplug the nbn

™

connection box or its power supply unless you need to replace the battery in a Power Supply with Battery Backup unit if you have one, or if you are going away for an extended period or otherwise directed to do so by your service provider.

Do not place objects on top of the nbn™ connection box,

as this may reduce minimum ventilation requirements, causing your nbn

™

connection box to operate at a higher

temperature than normal.

Outside your property

Ensure you know where any underground cables are located before digging to avoid accidental damage to them.

It is best to always contact Dial Before you Dig by calling 1100 or via their website at www.1100.com.au. Lodging an enquiry is free of charge. You may incur costs if underground cables are accidentally damaged, and experience lengthy unplanned service disruptions until the damaged cables can be repaired.

Keep branches and shrubs away from the ﬁbre optic cable and nbn

™

utility box.

Page 10

I’ve accidentally damaged the nbn™ connection box. What do I do?

The nbn™ connection box and its cover, Power Supply with Battery Backup, standard power supply and the ﬁbre optic cable on your property are your responsibility to keep in good condition, just as you are responsible for your other services such as power, phone and gas.

If you happen to accidentally damage any part of the nbn

™

supplied equipment or cable, please contact your service provider to have it repaired. You may be charged for the repair.

Is the nbn™ connection box installed in my home or premises safe?

The nbn™ connection box and its power supply only use ﬁxed cables. That means they are not designed to nor intended to emit any wireless radiation.

Rest assured the nbn

™

connection box and its power supply have been tested

to ensure they meet:

• Australian Safety and Emission requirements in accordance with

AS/NZS CISPR22 and AS/NZS 60950-1.

• These are the same standards consumer appliances are required to comply with.

• Both the nbn

™

connection box and power supply have passed these tests.

The nbn

™

connection box also has a laser warning label on it, in accordance with Australian standards. The warning on the label is the same one required for CD and laser pointing devices, laser ‘spirit’ level tools etc.

The nbn

™

connection box is designed to automatically turn o its laser in cases when

the optical ﬁbre is pulled out or broken. The automatic switch o happens within thousandths of a second of a break occurring. nbn nevertheless recommends that you stay away from fallen or broken cables as a precaution because it’s not always possible to tell whether a fallen or broken cable is a safe cable, or an unsafe cable.

Is the nbn™ ﬁbre optic cable safe?

Fibre optic cables do not conduct electricity. However, there are other safety hazards associated with handling the ﬁbre optic cable. This is why you must never disconnect, tamper with or look directly into the laser light beamed from the ﬁbre optic cable.

Although the laser light found inside the ﬁbre optic cabling may appear invisible, you should always assume the light is present even if you cannot see it.

Who can I contact for assistance?

If you have any questions, need help or to report a fault please call your service provider.

FAQs

Page 11

If I’m going away for a while – can I unplug my service to save power?

nbn recommends leaving your nbn™ supplied equipment connected and powered at all times. You may shorten the life of your battery if you leave the Power Supply with Battery Backup unplugged for an extended period of time. However, if you are away for an extended period, and do not want to leave the nbn

™

supplied equipment plugged in, please be sure to disconnect the battery by following these steps (refer to diagram on pages 22–23):

1 Turn o at the power point and disconnect the power supply from

the mains power.

2 Open the front cover of the Power Supply with Battery Backup

3 Disconnect the red ‘+’ plug from the battery

When returning, please remember to reconnect the battery. If you don’t, your phone and broadband data services won’t work during a power failure, you may hear audible alarms and your service provider may be alerted that your battery needs servicing.

Can I plug the power supply into a power board?

Yes, however nbn prefers the nbn™ connection box and power supply is connected to ﬁxed power point where possible. However in the event this is not possible then the power supply can be plugged into a double adapter, extension cord or power board as long as they are safe.

What if I want to move the nbn™ connection box?

If you need to have the nbn™ connection box or the cables relocated, contact your service provider. They should be able to advise you of the cost and arrange for a technician to move the equipment. When considering relocating

nbn

™

supplied equipment or cables you should keep these things in mind:

1 The equipment must be protected from water, steam or excessive heat.

2 The location must be well ventilated, preferably near a ﬁxed power point and

easy for you to check the indicator lights.

3 The equipment must be positioned in a location away from busy areas and

protected from risk of damage. There should also be sucient light for you to see if the device is functioning correctly.

4 You may be charged for the relocation cost.

Page 12

Can I connect other devices to the unused ports on the nbn™ connection box?

Unlike modem/routers you might be familiar with from ADSL and cable broadband services, each port on the nbn

™

connection box is reserved for a separate service. This allows you to have up to four separate broadband data and up to two separate phone services through one connection box. If you only order one broadband service, then only one port will be active. If you connect one of your devices to an unused nbn

™

connection box port, your devices won’t be connected to a phone or internet service.

I have a monitored home or premises security system. Will it work over the nbn™ network?

It is expected that most monitored security systems will operate over the nbn™ network. However, if you would like to use an existing system, you should check with your security provider to ensure that your particular equipment and service is nbn

™

network compatible. You should test your alarm the same day that your service over the nbn

™

network is activated by your service provider, and also check that your

in-premises wiring is correctly connected up to your service over the nbn

™

network.

For further information on alarms and the nbn

™

network, visit nbn.com.au/alarms

Can I install in-home cabling myself?

nbn will professionally install the cabling from the street to your nbn™ connection box (for more information on what’s included in a standard installation please visit nbn.com.au/ﬁbreinstallation). If you choose to install additional permanent phone or data cabling through wall, ﬂoor or ceiling cavities it must be done by a cabler registered with an Australian Communications and Media Authority (ACMA) accredited industry registrar.

Your service provider may also be able to recommend a registered cabler in your area. Other non-permanent cabling such as plugging your own router or phone into the nbn

™

connection box can be done yourself.

How do I care for the nbn™ connection box cover?

You can clean the nbn™ connection box cover by removing the cover and wiping it clean with a damp cloth and mild all-purpose cleaner. Do not use a damp cloth on internal equipment or cables.

Can I lock the nbn™ connection box cover?

A locking feature is available to restrict access if desired. nbn recommends a cable tie or small padlock to stop unwanted access. Please note: Your service provider should not lock the cover, as you may need to access the ports or lights inside the cover for troubleshooting or if you decide to change providers/devices.

Page 13

How do I open my nbn™ connection box cover?

To remove the cover, press the two clips at the base of the box (either together or one at a time). Pull the base of the cover out, and then up to remove it completely. To reattach the cover, simply place the top over the base then lightly guide the cover down and back until it clips into place. Do not touch or uncoil the cables that have been installed inside the cover as this could aect the performance of your service.

Can I remove my Power Supply with Battery Backup if I no longer want the Battery Backup service and only want the standard power supply?

No, this is currently not possible. However you can advise your service provider that you no longer want the Battery Backup service which means you can remove the battery (provided no other users of nbn

™

approved services are using the Battery Backup service on your premises) and your service provider will stop sending you battery alarm reminders. If you do this, your services will only operate if the power is switched on at the power point; they won’t work during a power failure.

I only have the standard power supply. Can I add a Power Supply with Battery Backup if my circumstances change or I move into a home that does not have the capability and I require this service?

Yes this is possible – please contact your service provider to discuss your needs and arrange an appointment for the installation of the Power Supply with Battery Backup. Please note that until your Power Supply with Battery Backup is installed, your services will not operate during a power failure or when the power for the

nbn

™

connection box is switched o at the power point.

I have moved into a house with nbn™ ﬁbre already installed. Do I need to do anything to make sure the Battery Backup service is working?

If you move into a house where nbn™ ﬁbre is available, please let your preferred service provider know whether you require the Battery Backup service when arranging your services over the nbn

™

network.

If you do require it, your service provider may need to arrange nbn to install a Power Supply with Battery Backup if there is not already one there in the house. Your service provider will also remind you when the battery is worn out and needs to be changed.

You can check if the Power Supply with Battery Backup has a working battery installed in it by checking if there are any visual light alarms on the unit and opening the power supply cover to see if a battery is installed. Please follow the instructions on page 22.

If you don’t require the Battery Backup service, and there is already a Power Supply Unit with Battery Backup installed, then your service provider can turn o the reminders to replace the battery.

Page 14

Property of NBNCo - Do not R emove

Contact your service provider for

assistance with this equipment

Property of nbn - Do not Remove

Power

Indicator

Indicator Meaning Action

O This means there is no power

to your nbn

™

connection box

Check the power supply is plugged in and switched on and is connected to your nbn™ connection box. If there is still no power light contact your service provider

Red Your power supply is operating

on backup battery power

If there is a mains power failure, you will only have services over the nbn

™

for a

limited period of up to ﬁve hours. Refer to the Power Supply with Battery Backup section of this guide

Green Your power supply is working

normally

No action is required

Green Flashing

Your nbn™ connection box is starting up

No action is required. The flashing light should turn into a green solid light shortly

Optical

Indicator

Indicator Meaning Action

O Your nbn™ connection box

has been disabled externally

Contact your service provider for further instructions

Red Your nbn™ connection box

has lost connection with the ﬁbre network

Contact your service provider for further instructions

Green Your nbn™ connection box

is connected and working properly

No action is required

Green Flashing

This is normal and simply means there is activity on the network

No action is required

nbn™ connection box indicator lights

Page 15

Alarm

Indicator

Indicator Meaning Action

O Your nbn™ connection box

is working but you have no devices connected

No action is required

Red Your nbn™ connection box

has a fault and is not working normally

Contact your service provider for further instructions

Green Your nbn™ connection box

is working normally and is connected

No action is required

Data (UNI-D)

Indicators

Indicator Meaning Action

O You do not have an active

service using this port at this time

This may simply mean that connected devices are not active at the moment. If you are having diculty with connected devices then contact your service provider for further instructions

Orange The device connected to

your UNI-D port uses 1Gbps Ethernet

No action is required

Orange Flashing

The device connected to your UNI-D port uses 1Gbps Ethernet

No action is required

Green The device connected to

your UNI-D port uses 10 or 100Mbps Ethernet

No action is required

Green Flashing

The device connected to your UNI-D port uses 10 or 100Mbps Ethernet

No action is required

Voice (UNI-V)

Indicators

Indicator Meaning Action

O You do not have an active

phone service using this port at this time

No action is required

Green One or more telephones are

o the hook (being used)

No action is required

Green Flashing

One or more telephones have been o the hook for more than 1 hour

Check if someone in your household is using the phone, and if not check to see if any of your handsets have been left o the hook by accident

Update Indicator

Indicator Meaning Action

O Normal No action is required

Red Your nbn™ connection box has

failed to download software

Contact your service provider for further instructions

Green Your nbn™ connection box

is successfully downloading software

No action is required

Page 16

SYSTEM STATUS

BATTERY

POWER

REPLACE

BATTERY

ALARM

SILENCE

ALARM

SILENCE

BATTERY

EMERGENCY

USE

Optional Power Supply with Battery Backup guide

This section (pages 16 to 27) only applies if you have the

Optional Power Supply with Battery Backup.

Page 17

The Power Supply with Battery Backup:

• Provides a steady 12V power supply to your nbn

™

connection box.

• Provides battery backup power to the nbn

™

connection box (when ﬁtted

with a working battery).

• During a power outage, battery backup will last for approximately

ﬁve hours (including the battery emergency reserve).

It is always good to have another way of calling someone during a power outage in the case of emergency such as a charged mobile phone.

To ensure that your phone (or data) services continue to operate during a power outage please note:

• Only standard corded phones (that don’t need to be plugged into a power

point) will work during a power outage, and only if your phone service is also provided over the nbn

™

connection box’s voice (UNI-V) port. All other devices

require their own battery backup to operate during a power outage.

• If your phone plugs into a separate router/gateway from your phone

or internet service provider, you won’t be able to make calls unless that router/gateway also has its own battery backup.

• Examples of devices that require their own battery backup include wireless

routers, all mains powered phones, computers or modem/routers.

• Uninterruptable power supply (UPS) systems help power devices during

a power outage and are readily available through technology retailers.

Your service provider should explain how your services can work with nbn’s Battery Backup and what additional solutions you may need to power your other devices.

How long Battery Backup lasts

If you have a Power Supply with Battery Backup, your nbn™ connection box will continue to be powered for approximately ﬁve hours during a power outage.

• When approximately 40% of the battery charge is remaining (after about

3 to 3.5 hours), the power supply will automatically turn o to preserve the remaining charge for emergency use.

• When you need to use the remaining charge press the emergency reserve

button and within a few minutes your services will operate for the remaining approximately 1.5 to 2 hours.

• Extremely cold conditions (less than -1 degrees Celsius) may cause the battery

to run out more quickly.

Managing the Power Supply with Battery Backup

Page 18

Keeping your backup battery topped up

To ensure the backup battery works when you need it, please maintain it by following the advice given in this guide.

• Regularly check the battery indicators lights and pay attention to audible alarms,

(see page 25 for a guide to indicator lights and alarms) as these may indicate a problem with your battery.

• When your battery is used as indicated in the nbn

™

User Guide, it will age

to about 70% of its original capacity in around three to ﬁve years.

• A battery can age sooner if not kept at room temperature (around 20 degrees).

Warmer temperatures can accelerate aging of the battery.

• Turning the power on and o frequently will cause the battery to age earlier

and reach 70% of its capacity in around one to two years.

• Please ensure the battery is replaced when needed (or as arranged with

your service provider).

Options for extending your Battery Backup

If approximately ﬁve hours of battery backup isn’t enough for your needs, you can add additional capacity by plugging the power cord of the Power Supply with Battery Backup unit into an Uninterruptable Power Supply (UPS) – itself a type of battery backup unit. These are readily available through technology retailers. Your service provider should explain how your services can work with nbn’s Battery Backup and what additional solutions you may need to power your other devices.

The UPS must supply a 230V 50Hz AC waveform in accordance with AS60038-

2000. Refer to your UPS manufacturer for conﬁrmation.

To set up a UPS, please:

• Follow the instructions provided by the UPS manufacturer to initially set up

the UPS system.

• Switch o the power at the power point that the nbn

™

connection box power

supply is connected to.

• Unplug the nbn

™

Power Supply power cord from the power point and plug

it into the UPS.

• Plug the UPS power cord to the ﬁxed power point.

• Turn on the power point.

• Follow the UPS manufacturer’s instructions on operating the UPS.

Your service provider should explain how your services can work with battery backup and what solutions you may need for your devices. You should discuss the use of any UPS with your service provider.

Page 19

Property of NBNCo - Do not Remo ve

Contact your service provider for

assistance with this equipment

Property of nbn™ - Do not Remove

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

To make calls during a power outage for up to ﬁve hours, you need to make sure you have all the following:

Power Supply with Battery Backup

nbn™ Battery Backup service from your preferred service provider

A phone service connected on the nbn™ connection box’s UNI-V port A standard corded phone that doesn’t need to be plugged into a power point

The corded phone needs to be plugged in to the UNI-V port on the nbn

™

connection box, and your Power Supply with Battery Backup needs to be working and maintained by following instructions in this guide.

Power Supply with Battery Backup

nbn™ connection box

UNI-V port

Corded phone

Powered for up to ﬁve hours (including emergency reserve) by Power Supply with Battery Backup

Emergency calls checklist

What if…

Q. I connect my phone to a router provided by my phone company? A. If your phone service provider has advised that you need to connect your

phone up to a router, gateway or “box” that is not the nbn

™

connection box, then you will need to have a separate battery backup for that device. Ask your phone service provider for advice.

Q. I use a cordless phone? A. Most cordless phone sets have batteries in the handsets, but not the base

station, which usually only works when plugged in to mains power. You will either need to arrange an external battery backup unit for your cordless phone base station, or buy a new cordless phone that has battery backup built into both the base station and handsets.

Page 20

1 nbn recommends the power supply is plugged directly into a ﬁxed power point.

2 Where a ﬁxed power point is not available, a safe extension cord, double adapter

or power board can be used.

3 The nbn

™

connection box will switch to battery power if you turn the power

o at the power point. When the battery goes ﬂat, the nbn

™

connection box

will turn o, and your phone or data services will no longer work.

4 Don’t switch o your nbn

™

supplied equipment. The power used by

the system is minimal – equivalent to a 15W light bulb.

5 The life of the battery in a Power Supply with Battery Backup will be reduced

if the power is routinely turned on and o, or left switched o.

Connecting to the mains power supply

Power Supply with Battery Backup

nbn™ connection

box UNI-D port

Cordless phone handset

Cordless phone base station

Router or “box” from your phone service provider

Property of NBNCo - Do not Remove

Contact your service provider for assistance with this equipment

Property of nbn™ - Do not Remove

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

Property of NBNCo - Do not Remove

Contact your service provider for assistance with this equipment

Property of nbn™ - Do not Remove

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

Property of NBNCo - Do not Remove

Contact your service provider for

assistance with this equipment

Property of nbn™ - Do not Remove

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

Property of NBNCo - Do not Remove

Contact your service provider for assistance with this equipment

Property of nbn™ - Do not Remove

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

Powered for up to ﬁve hours (including emergency reserve) by nbn

™

Power Supply with

Battery Backup

Need their own battery backup

Page 21

IMPORTANT!

If your Power Supply with Battery Backup is showing a red light next to the ‘REPLACE BATTERY’ symbol or you hear an alarm (beeping once every 15 minutes) this either means that you need to replace your battery with a new one or that the battery has been removed.

nbn currently provides the ﬁrst battery free of charge when the Power Supply with Battery Backup is installed. It is your responsibility to discuss with your service provider whether they will supply subsequent replacement batteries or whether you should purchase them. See ‘Purchase a new battery’ on page 22.

If there’s a power outage, your service over the nbn

™

network won’t work if the battery is faulty

or missing.

If you have a Battery Backup service, your phone or internet service provider will also let you know when your battery is worn out and needs replacement or when your battery is missing. Detailed instructions on how to replace the battery are on the next page.

If you no longer want to replace the battery or need the Battery Backup service

If you no longer require a Battery Backup service and do not intend to replace the battery, let your service provider know. They can stop reminding you when your battery needs replacement.

As long as no other users at the same premises have a Battery Backup service, you can remove the current battery and dispose of it at a battery recycling centre (do not place in household garbage). Refer to instructions for battery replacement for safe removal and disposal of battery on page 23.

Of course, with no battery, you’ll have no battery backup during a power outage, so your voice and data services will only work when plugged in and receiving mains power.

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

SYSTEM

STATUS

BATTERY

POWER

REPLACE

BATTERY

Page 22

ALARM

SILENCE

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

ALARM

SILENCE

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

ALARM SILENCE

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY EMERGENCY

USE

ALARM SILENCE

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY EMERGENCY

USE

ALARM SILENCE

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

ALARM

SILENCE

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

1. Purchase a new battery

If you and your service provider have agreed you will replace the battery for your

nbn

™

connection box, you should buy a replacement battery that is equivalent to

the original. You can purchase the battery at most specialist battery retailers –

you can ﬁnd a list at nbn.com.au/battery along with other useful information.

2. Remove the old battery

• Turn o at the power point and disconnect the power supply from the

mains power.

• Open the front cover of the Power Supply with Battery Backup

• Disconnect the red ‘+’ plug from the battery

• Push the tabs holding the battery, one above and one below, outward and

then lift the battery out

• Disconnect the black ‘–’ plug and remove battery

How to replace your backup battery

Speciﬁcations

Battery Type 12V 7.0-7.2Ah 6 Cell VRLA Sealed Lead

Acid Battery

Dimensions 94mm (H) x 151mm (W) x 65mm (D)

(excl. terminals) 100mm (H) x 151mm (W) x 65mm (D) (incl. terminals) (all tolerances +/- 1mm)

Terminal Type Spade-type. Quick disconnect ‘F2’

6.35mm (W) x 0.81mm (Thickness)

Terminal position relative to the battery case

8mm from the battery sides, 12 - 24mm from the battery end. Positive terminal positioned on the side depicted in the drawing.

12-24MM8MM

12-24

STOP!

Before going any further please read the Important Safety Warnings on the back cover.

Page 23

Please recycle your old battery

The Sealed Lead Batteries supplied by nbn are 100% recyclable. However these batteries cannot be simply tossed in your household recycling bin as they will contaminate the rest of the recyclable material. Please take your battery to

a specialist recycling centre to be recycled. Alternatively you could take your used battery to the store

where you purchased your new battery, and ask them to recycle it for you. Refer to nbn’s website for places to recycle

lead acid batteries. You can ﬁnd a list at nbn.com.au/battery.

ALARM SILENCE

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY EMERGENCY

USE

ALARM SILENCE

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

ALARM SILENCE

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM SILENCE

BATTERY

EMERGENCY

USE

3. Install the new battery

• Reconnect the black ‘–’ plug to the new battery E .

• Push the battery retaining tabs outward and insert the battery into the

Power Supply with Battery Backup

• Reconnect the red ‘+’ plug to the new battery

• Make sure the wires are not being pinched by the battery or front cover.

• Close the front cover and plug the power supply back into the power point

and turn the power on.

• The new battery will take 24 hours to completely charge. Please retain

the old battery as a precaution during this time unless its charge was completely exhausted.

• Please note, your broadband and/or phone service delivered over the

nbn

™

network will be unavailable while the battery is being replaced and

for up to 10 minutes afterwards.

Page 24

If your mains power fails, the Power Supply with Battery Backup will beep once and automatically switch to its backup battery power.

When only around 40% of the battery power remains (after about 3 to 3.5 hours), the Power Supply with Battery Backup will turn o to save the remaining 40% of backup battery power (about 1.5 to 2 hours). This saved power can then be used to make emergency calls if needed.

What happens when only 40% of the battery power remains?

The battery power indicator will ﬂash and the Power Supply with Battery Backup will begin to beep four times a minute. Once the beeping stops, the Power Supply with Battery Backup will turn itself o to preserve the remaining power for use in case of an emergency.

How to access the remaining backup battery power in emergencies

Press and hold the BATTERY EMERGENCY USE button for two seconds until the power supply beeps once and all 4 lights ﬂash. This will provide around a further 1.5 to 2 hours of power. After this, you can’t turn the battery power o again.

After the battery is completely ﬂat, the BATTERY EMERGENCY USE butto will not work again until mains power has been restored and the battery is recharged.

The battery is designed to be continually recharged until it has reached the end of its life and needs to be replaced - estimated to occur every three to ﬁve years if used in accordance with the guidelines.

Alarm silence function

You can silence audible alarm sounds. Press and hold the ALARM SILENCE button to temporarily silence or re-enable the alarm sounds for either 24 hours or longer:

You should only silence alarms when absolutely necessary as they are designed to alert you when your battery is in need of replacement, missing or running low and will soon be ﬂat.

What to do if the mains power fails

BATTERY

EMERGENCY

USE

Hold button for time (seconds)

2 3 4 5 6 7 8 9 10 11 12 13 14 15

Silence for 24 hours

Re-enable alarm

Silence for 24 hours+

Keep holding alarm silence button

2 3 4 5 6 7 8 9 10 11 12 13 14 15

Keep holding alarm silence button

= 1 Beep

ALARM

SILENCE

Page 25

The following displays are present on the front of the unit:

If the Power Supply with Battery Backup is working normally on mains power, the SYSTEM STATUS light is green and the BATTERY POWER and REPLACE BATTERY lights are o.

Alarm sounds

The following list describes the dierent types of audible alarm sounds you might hear:

Power supply with Battery Backup indicator lights and alarm sounds

Light ON Light BLINKING Light OFF

SYSTEM STATU S

Normal System fault No mains power

and power supply unit is o

BATTE RY POWER

Using battery No mains power

Battery charge low and will soon be ﬂat

Using mains power or battery is ﬂat

REPLACE BATTE RY

Battery missing or battery has degraded and should be replaced

Battery OK

ALARM SILENCE

Audible alarms silenced

Audible alarms silenced for 24 hours

Audible alarms enabled

Cause Alarm Sounds

Power Failure

Loss of mains power

Beeps once

Replace Battery

Battery self test fails

Beeps once every 15 minutes

Low Battery – Less than 50% remaining Battery reserve shutdown imminent

Beeps 4 times every minute

Audible Alarm On Alarm function is enabled

Beeps twice when enabled

Audible Alarm O Alarm function is disabled

Beeps once when disabled

Page 26

In the event any of the services provided through your nbn™ connection box stop working (e.g. internet, IPTV or phone) the ﬁrst step is to check the following:

1. Power check

Is everything plugged in and turned on?

• nbn

™

connection box

• Power Supply with Battery Backup or standard power supply

• All cables and power points

• Your own equipment

2. External ﬁbre optic cable check

Has the ﬁbre optic cable connection from the street been damaged?

For example, a fallen branch may have damaged the cable. If you think this may be the case, do NOT try to remove it or repair the cable yourself. Contact your service provider immediately.

3. Indicator light check

Check the indicator lights on your Power Supply with Battery Backup and nbn

™

connection box.

If you remove the cover from your nbn

™

connection box and the lights on your

nbn

™

connection box or Power Supply with Battery Backup (if installed) do

not match those shown in this diagram, then refer to the lights and indicators sections of this guide on pages 14–15 and 25.

Still can’t identify the problem or the solution?

Please note down which lights are glowing and contact your service provider for further advice.

Power Supply with Battery Backup

System Status light is ON

nbn

™

connection box

Power and Optical lights are ON

Contact your service provider for

assistance with this equipment

Property of N BNCo - Do not Remove

Contact your service provider for

assistance with this equipment

Property of nbn™ - Do not Remove

Property of N BNCo - Do not Remove

Contact your service provider for

assistance with this equipment

Property of nbn™ - Do not Remove

SYSTEM STATUS

BATTERY

POWER

REPLACE BATTERY

ALARM

SILENCE

ALARM

SILENCE

BATTERY

EMERGENCY

USE

SYSTEM STATUS

BATTERY POWER

REPLACE BATTERY

ALARM

SILENCE

ALARM

SILENCE

BATTERY

EMERGENCY

USE

Troubleshooting

Page 27

If you have a phone service which plugs into the nbn™ connection box’s UNI-V port, please check the following:

Phone troubleshooting

Things to check Resolution

Is your phone (or if applicable, home phone wiring and wall sockets) connected to the correct voice (UNI-V) port on the nbn

™

connection box?

If you have only ordered one phone service, then only one of the UNI-V ports on the nbn

™

connection box will be activated.

Has the phone service ever worked? If not, please contact your retail service provider

to enquire whether it has been activated correctly.

Is there a dial tone? If not, contact your phone service provider for

assistance with checking if the service is activated correctly & the phone is plugged into the right port.

If there is a dial tone but calls still don’t work, are there any other tones or noises on the line that suggest the phone service isn’t working normally?

These may suggest electrical interference or a fault. Contact your service provider for assistance.

If you have been plugging your phone in to an existing wall socket, does it work if you unplug it and plug it in to the voice (UNI-V) port of the

nbn

™

connection box?

If so, you may need to get a registered cabler to connect your wall socket wiring to the nbn

™

connection box.

If you are using a phone extension cord, have you tried removing the phone extension cord and plugging the phone in directly to the voice (UNI-V) port of the nbn

™

connection box?

The extension cord may be faulty.

If it still doesn’t work, have you tried plugging a dierent phone (including a dierent phone cord) in to the nbn

™

connection box?

The handset may be faulty.

Internet troubleshooting

Things to check Resolution

Has the broadband service ever worked? If not, please contact your service provider to

enquire whether the service has been activated correctly.

Is your equipment plugged in to the right UNI-D port on the nbn

™

connection box?

If you have only ordered one broadband service, only one UNI-D port will be activated on the nbn™ connection box.

Have you tried turning the equipment you have plugged in to the nbn

™

connection box o and on?

Sometimes equipment like wireless routers may have stopped working and this can be resolved by turning the power o and on.

Have you tried using another Ethernet cable between the nbn

™

connection box and your

equipment?

It’s possible the Ethernet cable is faulty and is not connecting your equipment properly to the nbn™ connection box.

If you are using a wireless router, have you tried testing the service over the nbn

™

network by

connecting a laptop or desktop PC to the correct UNI-D port on the nbn

™

connection box directly

via an Ethernet cable?

This will help you identify whether the nbn

™

network service itself is not working or whether it’s a problem with something else like your router.

If your phone or broadband still does not work, contact your service provider for assistance.

Page 28

NBN764_FUG_0615

For more information: 1800 687 626 | nbn.com.au | [email protected]

Please read these notes carefully before attempting to ﬁt or replace a battery in your power supply.

Important safety warnings

To reduce the risk of ﬁre or electric shock, do not remove the cover of the

Power Supply with Battery Backup except to service the battery. There are no user serviceable parts inside the Power Supply with Battery Backup except the battery.

Please read this user guide about your nbn™ connection box thoroughly

before attempting to ﬁt or replace a battery in your Power Supply with Battery Backup.

To avoid electric shock when servicing the battery, ﬁrst switch

the power point o and unplug the power cord from the wall.

Because of the battery, there will still be live electrical components inside

the Power Supply with Battery Backup, even when the power cord is disconnected from the wall or the power point is switched o. So follow the instructions on servicing the battery carefully.

During a mains power failure, the Power Supply with Battery Backup only

powers the nbn™ connection box. It will not power any other devices such as cordless phone base stations, alarms or other devices that do not have their own backup batteries.

Never turn the power o to your power supply even if you have a Battery

Backup service. Leaving the power switched o may prevent you making phone calls or using broadband services, and if you have a Battery Backup service, will shorten the lifespan of your battery.

To prevent the risk of ﬁre or electric shock, your Power Supply with Battery

Backup should be installed in a reasonably warm, dry indoor area, free of condensation and excessive dust.