DS1
USER GUIDE
For Technical Assistance call
the Manufacturers direct
ph 0800 530 8645
9AM - 5PM
West Coast Pacific Time
NATCOMM USA LLC
Responsible Supplier
Code NC
TABLE OF CONTENTS
Description
Door Phone Options Page
Door Phone Covers Page
Door Phone Surface Mount Kits Page
Operation Summary Page
Installation Diagram Page
Installation Instructions Pages 9 - 10
Door Phone Connection Page 11
USA and Canada Compliance Page 12
ADSL & Security Alarm Information
Pages 3 - 4
5
6
6
7
8
Page 12
Balance POT Adjustment Page 13
PBX Installation and User Info Pages 14 - 15
Progr a m m i ng Optio ns and
Information
Programming Procedure Page 17
Troubleshooting Audio Problems Page 18 - 19
Specifications Pages 20
Warranty Information Pages 20
Page 2 Natcomm
Page 16
DESCRIPTION
This User Guide describes the installation and operating instructions of our DS1
model DOOR STATION Controller, which is designed to connect to a Specially
designed Door Phone (see page 5), when used on an ordinary PSTN residential
telephone line.
It can also be fitted to a PSTN TRUNK (used or unused) of any Multi- Line PBX
type telephone system. See pages 14-15 for further details.
Your DS1 Controller is completely TRANSPARENT in operation, so it will not
affect the normal operation of your telephone line in any way.
ONE or TWO Door Phones can be connected to the DS1 unit. They must be
connected in parallel with each other. Either Door Phone can trigger a Door
Phone call.
If you use TWO Door Phones connected in parallel, then Audio will be present at
both Door Phones at the same time.
If you wish to operate 2 completely separate Door Phone zones, when using 2
Door Phones, you can do so by fitting an additional DS1 Controller on the same
telephone line. Each Door Phone will then have separate audio communication.
If you require a different ring from each Door Phone, then use one DS3 instead of
DS1, as DS3 has the ability to select from 4 different ring outputs.
Once correctly installed, DS1 will RING your all of telephones that are connected
to it as soon as it is activated by a visitor pressing the Call Button of the attached
Door Phone.
Natcomm Page 3
DESCRIPTION
If you are using an ordinary single telephone line, you will notice that your
telephones WILL RING DIFFERENTLY, to alert you that the call is from your Door
Phone.
If you are using a Cordless Phone or a PBX telephone line, your telephones MAY
NOT RING DIFFERENTLY, as a small number of these devices can ignore our
ring and output there own ring.
DS1 can be used with MOST CORDLESS PHONE MODELS. However, a small
number of CORDLESS PHONE MODELS may ignore the ring from DS1 and will
NOT RING when there is a Door Phone call.
If you have a CORDLESS PHONE that will not ring, it will be necessary to also use
one or more CORDED TELEPHONES on your line (or a Ringing Bell Accessory
that is available from most retail outlets that sell telephones).
CORDED TELEPHONES will ALWAYS RING, and will alert users of CORDLESS
PHONES that do not ring that there is an incoming Door Phone call. You can still
ANSWER, COMMUNICATE and CONTROL LOCKS with CORDLESS PHONES
that do not ring.
Alternative Controllers are available which provide the following features:
DS1 - PSTN connection, no lock control.
DS2 - PSTN connection, single lock control & call advice facility
DS3 - PSTN connection, dual lock control, with Dial Out facility
DS4 - For PBX Extension or FXS/ATA connection, no lock control
DS5 - For PBX Extension or FXS/ATA connection, single lock control
DS6 - PBX Extension or FXS/ATA connection, dual lock control, with dial out
DS7 - As per DS2 - works with telephone instead of Door Phone.
DS8 - As per DS5 - works with telephone instead of Door Phone.
DS9 - As per DS3 - works with telephone instead of Door Phone.
Page 4 Natcomm
DOOR PHONES
Four Door Phones are for use with your DS1 and should be ordered separately:
Model DP1 - SURFACE MOUNT
Plastic injection moulded casing
2 Wire connectivity
Basic audio clarity and volume
Budget solution
Dimensions : (H) 5.2” (W) 4.0” D) 1.2" (H) 133mm (W) 100mm (D) 32mm
Model DP2 - FLUSH MOUNT Compact
Flush mounting door phone – compact size.
High Quality 316 marine grade stainless steel fascia.
4 Wire connectivity for Premium audio clarity and volume
Capacitive 'touch switch' activation
Dimensions : (H) 8.0” (W) 4.2” (D) 1.2 " : (H) 264mm (W) 130 (D) 37mm (inside the wall)
Optional Wall Mount Box (WMB2) is available to greatly speed up Flush Mount installation
Optional 304 Stainless Steel Surface Mounting Kit (SMK3) is available
Mode l DP4 - FLUSH MO UNT Standard Size
1. Flush mounting door phone – standard size
2.
Incorporates a low light, high resolution CCD colour camera
3.
High Quality 316 marine grade stainless steel fascia.
4.
4 Wire connectivity for Premium audio clarity and volume
5.
Capacitive 'touch switch' activation
6.
DP4 Dimensions are: (H) 10.4” (W) 5.2” (D) 1.4”: (H) 10.4” (W) 5.2” (D) 1.4”.
7. Wall Mount Box (WMB3) is supplied to speed up Flush Mount installation
8.
Optional 304 Stainless Steel Surface Mounting Kit (SMK3) is available
Mode l DP5 - FLUSH MO UNT Standard Size
Flush mounting door phone – standard size.
High Quality 316 marine grade stainless steel fascia.
4 Wire connectivity. Premium audio clarity and volume
Capacitive 'touch switch' activation
Dimensions are: (H) 8.0” (W) 4.2” (D) 1.2 "(inside the wall).
Dimensions are: (H) 264mm (W) 130mm (D) 37mm (inside the wall).
Wall Mount Box (WMB3) is supplied to speed up Flush Mount installation
Optional 304 Stainless Steel Surface Mounting Kit (SMK3) is available
Natcomm Page 5
DOOR PHONE COVERS
If your Door Phone is not under cover, a Strong Transparent DOOR PHONE COVER
is highly recommended to prevent water from gradually permeating thro ugh to th e
electronics of the Door Phone. RRP is just $US25.00.
Model DPC1 for DP1 Door Phone
Model DPC2 for DP2 Door Phones
Model DPC3 for DP4, DP5 Door Phones
You can alternatively use one of our Surface Mounting Kits which provides a Rain
deflector. See below.
SURFACE MOUNTING KITS
Stainless Steel (304) Surface Mounting Kits are available for all Model DP2 to DP5
Door Phones, so that your Door Phone can be mounted ONTO a wall surface, rather
than into it.
Two separate surface mounting kits are available, to cater for the different sized
DP2-DP5 Door Phones:
Model SMK2 for DP2 Door Phones
Model SMK3 for DP4, DP5 Door Phones
Page 6 Natcomm
OPERATION SUMMARY
When a visitor at your door or gate presses the call button on your supplied Door
Phone, DS1 will ring all of the telephones connected to your line up to 10 times (the
number of rings can be changed).
You can answer the Door Phone call by simply picking up any telephone
connected to your line. You will then be able to converse with your visitor.
When you have completed the Door Phone Intercom call, simply Hang Up.
Alternative Models – Alternative Capabilities
If you want to be able to OPEN an Electric Door or Gate via your Telephones, at
ANY time, including during a Door Phone call, you should use our Model DS2
Controller.
If you need the ability to be alerted that there is a Door Phone Call, during an
actual real Telephone Call, you should use our Model DS2 Controller, as it has a
‘Call Advise’ facility. This facility alerts you of a Door Phone Intercom call (during
a real Telephone Line call) with ‘Beeps’ injected into the telephone line. With
DS2 you can place the real Telephone Call ‘On Hold’ by pressing ## on your
telephone, converse with the visitor at the Door Phone (and even open an
Electric Door or Gate by pressing **). You can then return to the real Telephone
Call again by pressing ##.
If you need the ability to be able to OPEN TWO Electric Doors or Gates via your
Telephones, at ANY time, including during a Door Phone call, you should use
our Model DS3 Controller.
If you need the ability to be able to OPEN TWO Electric Doors or Gates via your
Telephones, at ANY time, including during a Door Phone call, you should use
our Model DS3 Controller.
If you would like a Door Phone call to be directed to your Cell Phone (or any
other external number), immediately or after 1-10 unanswered rings (set by the
user), then you should use our Model DS3 Controller.
Natcomm Page 7
MODEL DS1 INSTALLATION
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Telephone Line Out
ADSLFilter
hones
To All Tele
(ifusingADSL)
Page 8 Natcomm
Telephone Line In
INSTALLATION FOR CORDLESS PHONE USERS
If you operate a Single Cordless Phone Base Station only, with 1 or more handsets,
then installation is very easy:
1. Unplug the Base Station Telephone Cable from the Telephone Socket.
2. Connect this cable to the LINE OUT Port of DS1.
3. Connecting the LINE IN port of DS1 to the telephone using a supplied cable.
Installation by a technician is not required.
4. Arrange for a Suitable Qualified Technician to install your Door Phone in the
required location, following the Instructions supplied with the Door Phone.
MULTI SOCKET USE INSTALLATION
Installation is required by a Suitably Qualified Technician
Where you will operate cordless or corded telephones connected to more than 1
telephone socket, an approved installation technician will need to fit your DS1 direct
onto your incoming telephone line, immediately ahead of your first telephone
socket, so that your telephone line connects to all of your telephone sockets
through it.
DS1 has been designed so that it will not interfere with the normal use of your
telephone line in any way. In the event of a malfunction or power cut, your
telephone line will continue to operate.
Your DS1 unit should be fitted inside the home or office. If it is fitted outside next to
the Door Phone, then it MUST be fitted within a Water Proof enclosure.
These i ns tr uct io ns are for suitably qualified Installation Technicians.
1)
Locate the FIRST telephone socket on the line. Fit a New
Telephone socket next to it, or alternatively replace the Existing
Telephone socket with a Double Outlet RJ type telephone socket.
Label the Original Telephone Socket - LINE IN
Label this New Telephone Socket - LINE OUT
Natcomm Page 9
2)
Transfer all of the Remote Extension wires from the Original Telephone
socket (now labelled Line In) to the corresponding positions on the New
Telephone Socket (labelled Line Out).
-----------------------------------------------------------------------------------------------
A) Leave the original incoming Telephone Line wires connected to the
ORIGINAL Telephone Socket.
B) These Telephone Wires connected to the NEW Telephone socket (labelled
Line Out) are the connections to all of your EXTENSION telephones.
C) If a telephone is to be used at this same socket location, it should be
connected to the LINE OUT port of DS1, using a standard RJ style Modular
Double Telephone adaptor.
VERY IMPORTANT NOTE - LOSS OF TELEPHONE SERVICE
D) Should the DS1 device ever need to be removed, or if it becomes faulty,
you will lose your telephone service.
To overcome this, you should remove the cable from the LINE IN port of
DS1 and connect this cable direct to the new LINE OUT socket (you
will need to remove the existing cable connected to the LINE OUT
socket first). This will re-connect your telephone service.
-----------------------------------------------------------------------------------------------
3)
Now connect the LINE INPUT port of DS1 to the LINE IN socket, using the
supplied RJ to RJ telephone cable.
4)
Connect the LINE OUTPUT port of DS1 to the LINE OUT telephone socket,
using the other supplied RJ to RJ telephone cable.
5)
Connect the supplied 12VAC (or 12VDC) power adaptor to DS1, and switch
the POWER ON.
6)
Connect the SUPPLIED DOOR PHONE to the DOOR PHONE PORT of
DS1. See page 14 for important de ta il s.
For convenience, an interface unit with screw terminals is supplied and should
be connected to the DOOR PHONE PORT using the supplied RJ to RJ cable.
Run a solid core telephone cable (preferably CAT5) between the interface unit
and the Door Phone.
Now refer to your Door Phone User Guide Installation Instructions.
Page 10 Natcomm
CONNECTING THE DOOR PHONE
Model DP1 DOOR PHONE
Connect the two wires that are connected to the CENTRE 2 PINS of the 8 pin
RJ45 socket of DS1, to the screw terminals located on the back of the DOOR
PHONE. Polarity is not important.
If you plan to use the interface unit, then the terminals for the GREEN and RED
wires should be connected to the screw terminals located on the back of the
DOOR PHONE. Polarity is not important.
The LED on the DOOR PHONE should then turn ON ( DS1 must be ON).
The DOOR PHONE should be mounted onto your wall surface. With DP1 this
is done by separating the Door Phone unit from the integral backing plate,
secured by a screw underneath the grey plastic label, above the speaker.
The backing plate should then be screwed to the wall surface, before reattaching the Door Phone with the securing screw.
Model DP2, DP4 or DP5 DOOR PHONES
Audio Connection - Connect Pins 4 & 5 (the center 2 pins) of the 8 pin RJ45 socket
of DS1 to the center 2 inputs of the supplied 4 position Phoenix Plug. Polarity is
not important.
If you plan to use the interface unit, then the terminals for the GREEN and RED
wires should be connected to the center 2 positions of the 4 position Phoenix Plug.
Polarity is not important.
Power Connection - Connect Pins 3 & 6 (the 2 pins either side of the center 2 pins)
of the 8 pin RJ45 socket of DS1, to the outside positions of the 4 position Phoenix
Plug. Polarity is not important.
If you plan to use the interface unit, then the terminals for the YELLOW and
BLACK wires should be connected to the outside positions of the 4 position
Phoenix Plug. Polarity is not important.
The LED on the DOOR PHONE should turn ON (DS1 must be ON).
Your DP2-DP5 unit should be screwed direct to the wall with the 2 supplied
mounting screws, or to the optional Surface Mounting Kit.
Natcomm Page 11
FCC (USA) and IC (Canada) COMPLIANCE
This product has been tested by an authorized independent laboratory to comply
with all Telephone Line and Electromagnetic Compliance requirements for the USA
and Canada. Please refer to the separate page supplied with this product for
further important information.
USERS WITH ADSL
DS1 can be used with ADSL on the same telephone line.
However it is ESSENTIAL to fit a SINGLE High Quality ADSL filter immediately
ahead of the DS1 Controller. Failure to do so, or use of additional ADSL filters
connected direct to your telephones, WILL cause problems in the operation of your
DS1 Controller and ADSL service.
Please Note - Basic ADSL FILTERS, designed for separate connection to each
telephone on your line (as usually supplied with ADSL modems) are not suitable.
If you are using FIBRE, SATELLITE or CABLE for your Internet, you will NOT need an ADSL filter.
USERS WITH DIAL OUT ALARMS
DS1 can be used with a DIAL OUT SECURITY ALARM on the same telephone
line.
However to avoid conflict, it is ESSENTIAL to fit the DIAL OUT SECURITY ALARM
on the telephone line AHEAD of the DS1 unit.
If ADSL is also to be used on this same line, then it is ESSENTIAL to fit a single
High Quality ADSL filter immediately ahead of the Dial Out Alarm as well. Ie; Fit
the ADSL Filter as the first point on the telephone line.
This means that the Security Alarm, DS1 Line Sharer and all telephones
connected on the telephone line have adequate filtering from the high frequency
ADSL communication.
Page 12 Natcomm
BALANCE POT ADJUSTMENT
Your DOOR PHONE is preset at the factory for maximum performance. Our
sophisticated circuitry is designed to measure the background noise present at
your site and then apply maximum gain.
In most cases you SHOULD NOT NEED TO MAKE ANY ADJUSTMENTS.
However: If you are using Two Door Phones connected in parallel, or there is
some ambient b ackgroun d noise, you may need to adjust the POT of one or
both Door Phones to suit your specific site conditions.
The balance POT is provided in case you experience one of the following
Audio is distorted.
Audio (speech) can only be heard in 1 dire cti on.
Should you encounter one of these problems, you will need to make slow careful
adjustments in one direction or the other until speech can be heard in both
directions and without distortion.
The balance POT is accessed via a small hole on the back of the DOOR PHONE.
You will need to use a small flat blade screwdriver to adjust it.
On Models DP 2-5, the balance POT is located under a small plastic sealing plug,
which will need to be temporarily removed.
IMPORTANT NOTES:
1)
You will require TWO PEOPLE to adjust your Door Phon e.
2)
Wait for 10 seconds after answering before adjusting POT.
3)
Do not use a telephone IN CLOSE PROXIMITY TO THE DOOR
PHONE, as feedback interference will affect the Balance Pot
settings. Move at least 15ft from the Door Phone.
4)
The Balance POT does not increase volume.
Moving it when unnecessary may cause deterioration in audio quality or
a loss of audio in 1 direction.
Natcomm Page 13
MULTI-LINE TELEPHONE SYSTEM USE
Our DS1 Line Sharer can be fitted in one of 2 ways :
1)
ON A SPECIFIC LINE
See Diagram 1 on page 15
Connecting to the LAST LINE of a PBX system
DS1 can be fitted to ONE SPECIFIC INCOMING LINE of a Multi Line PBX
type syste m.
In this situation, the incoming telephone line, prior to the system controller should
be connected to the LINE IN port of the DS1 Controller and the LINE OUT port of
the DS1 Controller should then be connected to the system controller.
Once fitted, the system will operate exactly as described previously, for operation
on the selected line.
2)
ON AN UNUSED TRUNK LINE
See Diagram 2 on page 15
Connecting to an UNUSED Trunk of a PBX system
DS1 can also be fitted to an UNUSED TRUNK PORT or UNUSED LINE PORT of
ANY Multi Line Telephone System.
This means that this particular line WILL ONLY RING when the Door Phone has
been activated.
In this situation, the LINE OUT port is the only connection to the system controller.
Note - Alternative Models DS4, DS5 and DS6 can all operate on an Analogue
PBX extension and generate a ‘hook flash’ to allow for ‘hot dial’ operation.
Page 14 Natcomm
Diagram 1 - Connecting to the LAST LINE of a PBX system
Last Line passes through the DS1
Last Line passes through our DS
Controller
Diagram 2 - Connecting to an UNUSED Trunk of a PBX system
Important Note
Line Input is not required for our DS Controller.
It outputs ‘Line’ like conditions for the PBX
Natcomm Page 15
.
PROGRAMMING OPTION
You can set the Number of Rings that DS1 will generate when a
visitor presses the Call Button on your Door Phone.
The Default setting is 10 Rings.
You may wish to change this to prevent a Door Phone call being
answered by your answering machine.
DS1 has internal flas h memory which will re tain your sett ing even if
power is disconnected. One user settings is provided to allow.
NUMBER OF RINGS
Allowable Range : 01 to 99 r i n g s
Default Setting is : 10 rings
PROGRAMMING NOTES
1. To enter PROGRAMMING MODE you must turn O FF POWER to your unit
and then switch POWE R ON AG A I N .
2. Using ANY TELEPHONE connected to DS1, PRESS # within 30
Seconds. Note: DS1 must be connected to a telephone line.
3. You will hear 3 short ‘beeps’ to confirm you are in programming mode.
4. Your unit will generate 1 short ‘beep’ to confirm acceptance of
command.
5. Your unit will generate 1 long ‘beep’ to advice of an entry error.
Page 16 Natcomm
PROGRAMMING PROCEDURE
1.
TURN OFF POWER TO YOUR UNIT
2.
SW I T C H O N P O W E R AND PR ESS # (WITHIN 30 SECONDS)
3.
You must use a telephone connected to DS1.
4.
YOUR UNIT WILL OUTPUT 3 SHORT ‘BEEPS’
5.
Do not proceed until you have heard 3 short beeps. If you do not
hear 3 beeps, return to the start (1).
6.
To enter the NUMBER OF RINGS press #1xx
where xx = number of rings and can be 01-99
(for example, press #105 for 5 rings)
(for example, press #115 for 15 rings)
7.
TO EXIT PROGRAMMING MODE - HANG UP.
IMPORTANT NOTE
After each power up DS1 will prepare to enter programming mode for 30
seconds. During this time, dial tone is not available.
You can cancel out of this mode (before the 30 second limit) and achieve
dial tone by Hook Flashing, Hanging Up OR pressing any DTMF Touch
Tone digit other than #.
Natcomm Page 17
TROUBLESHOOTING AUDIO
If you are having trouble with AUDIO COMMUNICATION between the DOOR
PHONE and ANY TELEPHONES on your line, please follow the procedure
below.
Most problems are caused by site specific conditions. Through a process of
elimination, the source of problems can be determined and then rectified.
1. If you use ADSL on your telephone line, ensure that you have a High Quality
ADSL2+ filter fitted to your telephone line ahead of the DS1 Controller.
If you have recently updated your ADSL service, your old filter is unlikely to be
compatible with your new service, as ADSL2+ requires different filtering to the
ADSL2 service or the original ADSL1 service. To ensure that you have correct
filtering, we recommend the use of the C10 brand filters, as described on page 12.
2. Your BALANCE POT, located on the back of the Door Phone may need
adjusting as described on page 13.
3. If you ar e still having audio quality problems, they ca n b e caused by EMI
(Electro Magnetic Interference) from some Switch Mode Power Supplies and
some low end UPS units (Uni nterr upt abl e Power Supplies ). Switch Mode Power
Supplies can be easily identified because they are very light, due to the fact that
they do not use a transformer. Many brands of these power supplies are well
known to generate high levels of EMI.
Please TURN OFF any SWITCH MODE POWER SUPPLIES located near
the DS1 controller (and its power supply) and test if the problem is
resolved.
If the DS1 Power Suppl y is conn ected to an U n inter rup table
Power Supply, remove it and test if the problem is resolved.
4. If you are still having audio quality problems, then you may be picking up
interference (60hz power or other interference) from the telephone line input, or
the cable leading to your Door Phone.
To test for this, you need to temporarily isolate our equipment from the existing
devices/cable, using the following procedure:
Page 18 Natcomm
TROUBLESHOOTING AUDIO
Continued.
5. Disconnect the telephone cable from the LINE OUT port of your unit and
connect a single corded telephone into this port. Now test communication with
this single phone.
If satisfactory operation can be achieved, you should fault find your problem with
the wiring or telephones downstream of our unit by connecting them to our unit 1
device at a time.
6.
If satisfactory operation cannot be achieved, you should disconnect the
telephone cable from the DOOR PHONE port of your DS1 unit and temporarily
run NEW CAT5 cable from the DS1 to your DOOR PHONE.
Alternatively, you can remove the Door Phone from its normal position and move it
closer to the DS1 unit so that you can connect it using a temporary new CAT5
cable. Please ensure this temporary test cable is no less than 15ft away from your
DS1 unit in order to prevent Audio Feedback.
If satisfactory operation can be achieved, you should fault find your problem in the
wiring leading to the DOOR PHONE unit.
7.
If satisfactory operation cannot be achieved, you should disconnect the
telephone line input to the LINE IN port of your DS1 unit.
If satisfactory operation can be achieved, you should fault find your problem
caused by the incoming telephone line.
If you are using ADSL, ensure that you are using a high quality filter. These
devices are available from your Dealer
8.
If your problem is still unresolved, please call NATCOMM on ph 0800 530
8645 to report the above results and arrange for furthe r advise or repair.
Please call 0800 530 865 for additional assistance.
Natcomm Page 19
Dimensions (inches) : 4.2 (W) x 4.2 (D) x 1.7 ( H)
Dimensions (mm) : 106 (W) x 106 (D) x 43 (H)
Weight : 6 ounce or 170g
Power Supply : 12V AC or 12V DC Power
Power Consumption : Idle - 0.5 W; Ca l l – 0. 75 W
Line IN Connector : RJ 11 6 pin (2 center)
Line OUT Connector : RJ 11 6 pin (2 ce nter)
Door Phone Connector : RJ 45 8 pin (4 ce n t e r )
Power Connector : 2.5mm b arr el c o n n ector
FCC & IC COMPLIANT : Su pplier Numbe r NC
Ringer Equivalence Number : 0.1 REN
This device is guaranteed against defects from workmanship for a period of two
years (24 months) from the date of purchase.
In the event of a problem, please call ph 800 530 8645 for assistance and if
necessary, a Return Authorization. You should then return your unit, along with
the proof of purchase date, and a written statement about the nature of the
problem.
The Manufacturers obligation is solely to repair or the product. The product
may be replaced at the discretion of the Manufacturer. The warrantor is not
liable for any incidental or consequential damages due to such defects.
This Warranty shall not apply to any unit which has been subject to alteration,
modification, abuse, negligence, accident, external voltage/ lightning surge or
used in any manner contrary to these instructions.
The user is responsible for freight costs to the repair point. The warrantor will
be responsible for freight costs in returning this unit back to the user.
Damage caused to this device or attached equipment by lightning strikes or
over voltage surge is not covered under this warranty.
THE CASE IS SEALED AT THE FACTORY.
OPENING THE C A S E W I L L VOID TH E W ARRANTY.
Page 20 Natcomm
SPECIFICATIONS
WARRANTY
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