Napoleon Grills UP405 User Manual

SERIAL #______________________

UP405 PEDESTAL

U405 CART

MANUFACTURED BY / MANUFACTURE PAR: NAPOLEON APPLIANCE CORP.,

214 BAYVIEW DR., BARRIE, ONTARIO, CANADA L4N 4Y8 PHONE: [phone]

FAX: [phone] EMAIL: [e-mail] WEB SITE: www.napoleongrills.com

RETAIN THIS MANUAL FOR FUTURE REFERENCE.

REFER TO OUR WEBSITE FOR AN ASSEMBLY VIDEO.

GARDER CE LIVRE POUR RÉFÉRENCES FUTURES

RÉFÉREZ-VOUS À NOTRE SITE WEB POUR UNE VIDÉO D'ASSEMBLÉE.

N415-0102 / MAR 01/07

Do not try to light this appliance without reading "LIGHTING"

instructions section of this manual.

WARNING

Do not store or use gasoline or other flammable liquids or vapors in the vicinity of

this or any other appliance. An L.P. cylinder not connected for use must not be

stored in the vicinity of this or any other appliance. If the information in these

instructions is not followed exactly, a fire or explosion may result, causing

property damage, personal injury or death.

DANGER

IF YOU SMELL GAS:

• Shut off gas to the appliance.

• Extinguish any open flame.

• Open lid.

• If odor continues, keep away from the appliance and immediately call your gas
supplier or your fire department

CAUTION

During unpacking and assembly it is recommended that you wear work gloves and safety glasses for your

protection. Although we make every effort to make the assembly process as problem free and safe as pos-

sible, it is characteristic of fabricated steel parts that the edges and corners may be sharp and can cause cuts

if handled incorrectly.

SAFE OPERATING PRACTICES

• This gas grill is not intended to be installed in or on recre­ational vehicles and/or boats.

• This gas grill must only be used outdoors in a well-venti­lated space and must not be used inside a building, garage
or any other enclosed area.

• Keep any electrical supply cord and fuel supply hose away
from any heated surfaces.

• Inspect the fuel supply hose before each use. If there is
evidence of excessive abrasion or wear or the hose is cut, it
must be replaced, prior to using the gas grill, with a replace­ment hose assembly specified by the manufacturer.

• When the propane cylinder is not disconnected from the ap­pliance, the gas grill and cylinder must be stored outdoors
in a well ventilated space.

• Do not locate in windy settings. High winds adversely affect
the cooking performance of the gas grill.

• Adults and especially children should be alerted to the haz­ards of high surface temperatures. Young children should
be supervised near the gas grill.

• Under no circumstances should this gas grill be modified.

• Gas must be turned off at the propane cylinder or at the
natural gas supply valve when the gas grill is not in use.

• When the gas grill is to be stored indoors, the connection
between the propane cylinder and the gas grill must be dis­connected and the cylinder removed and stored outdoors in
a well ventilated space out of reach of children. Disconnected
cylinders must not be stored in a building, garage or any
other enclosed area. Natural gas units must be disconnected
from the supply when being stored indoors.

• The top lid is to be closed during the gas grill preheat period

• Do not use the condiment tray to store lighters, matches or
other flammable materials.

• This gas grill is designed for outdoor use only.

2

NAPOLEON gas grills are manufactured under the strict Standard of the world recognized

ISO 9001-2000 Quality Assurance Certificate.

NAPOLEON products are designed with superior components and materials, and are assembled by trained

craftsmen who take great pride in their work. The burner and valve assembly are leak tested and test-fired at a

quality test station, and thoroughly inspected by a qualified technician before packaging and shipping to ensure

that you, the customer, receive the quality product you expect from NAPOLEON.

NAPOLEON GAS GRILL ULTRACHEF LIMITED LIFETIME WARRANTY

NAPOLEON warrants the following materials and workmanship in your new NAPOLEON gas grill against

defects for as long as you own the gas grill. This covers: aluminum castings (excluding paint), SOLIDO

R

side
shelves, wheels, knobs, stainless steel burners, stainless steel lid inserts, and lid handles. Subject to the
following conditions. During the first five years NAPOLEON will provide replacement parts at our option free
of charge. From the sixth year to lifetime NAPOLEON will provide replacement parts at 50% of the current
retail price.

Components such as stainless steel sear plates, stainless steel cooking grids, igniters (excluding batteries),
temperature gauges and brass valves are covered and NAPOLEON will provide parts free of charge during the
first two years of the limited warranty.

Components such as regulators, casters, warming racks, hoses and connectors, fasteners and accessories
are covered and NAPOLEON will provide parts free of charge during the first year of the limited warranty.

NAPOLEON shall not be liable for any transportation charges, labour costs or export duties.

CONDITIONS AND LIMITATIONS

"NAPOLEON warrants its products against manufacturing defects to the original purchaser only (ie., the individual or legal entity (registered customer) whose name
appears on the warranty registration card filed with NAPOLEON), provided that the purchase was made through an authorized NAPOLEON dealer and is subject to
the following conditions and limitations:"

This factory warranty is non-transferable and may not be extended what-so-ever by any of our representatives.

The gas grill must be installed by a licenced, authorized service technician or contractor. Installation must be done in accordance with the installation instructions
included with the product and all local and national building and fire codes.

This limited warranty does not cover damages caused by misuse, lack of maintenance, grease fires, hostile environments, accident, alterations, abuse or neglect
and parts installed from other manufacturers will nullify this warranty.

This limited warranty further does not cover any scratches, dents, painted finishes, corrosion or discolouring by heat, abrasive and chemical cleaners, nor chipping
on porcelain enamel parts, nor any components used in the installation of the gas grill.

Should deterioration of parts occur to the degree of non-performance within the duration of the warranted coverage, a replacement part will be provided.

In the first year only, this warranty extends to the replacement of warranted parts which are defective in material or workmanship provided that the product has been
operated in accordance with the operation instructions and under normal conditions.

After the first year, with respect to this President's Limited Lifetime Warranty NAPOLEON may, at its discretion, fully discharge all obligations with respect to this
warranty by refunding to the original warranted purchaser the wholesale price of any warranted but defective part(s).

NAPOLEON will not be responsible for the installation, labour or any other costs or expenses related to the re-installation of a warranted part, and such
expenses are not covered by this warranty.

Notwithstanding any provision contained in this President's Limited Lifetime Warranty NAPOLEON's responsiblity under this warranty is defined as above and it
shall not in any event extend to any incidental, consequential, or indirect damages.

This warranty defines the obligation and liability of NAPOLEON with respect to the NAPOLEON gas grill and any other warranties expressed or implied with respect
to this product, its components or accessories are excluded.

NAPOLEON neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product. NAPOLEON will
not be responsible for: over firing, blow outs caused by environmental conditions such as strong winds, or inadequate ventilation.

Any damages to the gas grill due to weather damage, hail, rough handling, damaging chemicals or cleaners will not be the responsibility of NAPOLEON.

The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from NAPOLEON. The warranty
registration card must be returned within fourteen days to register the warranty or you can register on-line at www.napoleongrills.com.

NAPOLEON reserves the right to have its representative inspect any product or part prior to honouring any warranty claim.

NAPOLEON shall not be liable for any transportation charges, labour costs, or export duties.

3

GENERAL INFORMATION

This gas barbecue is certified under Canadian and American national standards, CAN/CGA-1.6b-2002 and ANSI Z21.58b - 2002
respectively for outdoor gas grills and should be installed to conform with local codes. In absence of local codes, install to the current
National Fuel Gas Code CAN/CGA-B149.1 or ANSI Z223.1/NFPA 54, natural gas and propane installation code. When installed, the
unit must be electrically grounded in accordance with local codes or, in absence of local codes, with the current CSA C22.1 Canadian
electrical code in Canada or the National Electrical Code, ANSI/NFPA 70 in the United States.

Use only the pressure regulator and hose assembly provided with this barbecue. Replacement pressure regulators and hose
assemblies must be specified by the manufacturer. Do not store propane cylinder or spare cylinder on the shelf beneath the
barbecue. Never fill the cylinder beyond 80 percent full. If the preceding information is not followed exactly, a fire causing death
or serious injury may occur.

The regulator supplies a pressure of 11 inches water column to the gas grill and has a QCC1 type fitting. Cylinders to be used
with this unit must be supplied with a Sherwood #3349 QCC1 cylinder valve. A QCC1 cylinder has a positive seating connection,
which will not allow gas flow until a positive seal has been achieved. It is also equipped with an excess flow device. In order to

attain full flow to the barbecue, the gas grill valves must be in the off position when the cylinder valve is turned on.

PROPANE CYLINDER SPECIFICATIONS: A dented or rusty cylinder may be hazardous and should be checked by your propane

supplier. Never use a cylinder with a damaged valve. Use only a propane supply cylinder constructed and marked in accordance with
the specifications for LP-gas cylinders of the Canadian Transport Commission (CTC) or the US Department of Transportation (DOT).
This appliance has been designed for use with a 20lb. (9.1 kg) size propane cylinder only (not supplied). The propane cylinder must
be provided with a shut-off valve terminating in a propane cylinder valve type QCC1, and a safety relief device having direct commu­nication with the vapour space of the cylinder. The cylinder supply system must be arranged for vapour withdrawal and the cylinder
shall include a collar to protect the cylinder valve. The cylinder shall incorporate a listed OPD (overfill protection device).

CALIFORNIA PROPOSITION 65: The burning of gas fuel creates by products, some of which are on the list as substances

known by the State of California to cause cancer or reproductive harm. When cooking with gas, always ensure adequate
ventilation to the unit, to minimize exposure to such substances.

IMPORTANT DO'S AND DON'TS

DO'S

Read the entire instruction manual before operating the
gas grill.

Maintain proper clearance to combustibles (20" to rear of
unit, 6" to sides). Additional clearance is recommended
near vinyl siding or large panes of glass.

Leak test the unit before initial use, annually and
whenever any gas components are replaced.

Follow lighting instructions carefully when operating grill.
Burner controls must be off when turning supply cylinder
valve on.

Ensure sear plates are positioned properly according to
sear plate installation instructions.

Clean grease tray and sear plates regularly to avoid
build-up which may lead to grease fires.

Remove warming rack before lighting rear burner. (The
extreme heat will damage the warming rack.)

DON'TS

Do not attempt to use a tank which is not equipped with a QCC­1 type connection.

Do not route hose behind front leg - hose must run around front
side of leg.

Do not use condiment tray to store lighters, matches or any
other combustibles.

Do not locate unit under unprotected combustible construction.

Do not operate rear burner with main burners operating.
Do not leave grill unattended when operating.

Do not light burners with lid closed.
Do not move grill when hot or operating.

Do not allow cold water (rain, sprinkler, hose, etc.) to come in
contact with heated unit. A large temperature differential can
cause chipping in the porcelain.

Do not use a pressure washer to clean any part of the unit.

4

GAS HOOK-UP INSTRUCTIONS

CYLINDER CONNECTION: Ensure that the gas regulator hose is kink free. Remove the cap or plug from the cylinder fuel valve.

Insert the black QCC1 regulator nipple onto the QCC1 fuel valve. Hand tighten clockwise.

using the barbecue.

replaced.

A leak test must be performed annually, and each time a cylinder is hooked up, or if a part of the gas system is

PROPANE CYLINDER INSTALLATION: Set cylinder into the groove of the lower tank mounting bracket. Ensure that tank

valve faces away from the barbecue. Lower the top tank mounting bracket onto the cylinder and tighten with wing nut.

IMPORTANT: Ensure that the hose is routed around the front side of the cart leg to maintain proper clearance to the
underside of the unit.

NATURAL GAS HOOK-UP: This natural gas grill is supplied with a 10ft supply hose (complete with a quick disconnect) designed for

natural gas and certified for outdoor use. The gas grill is designed to operate at an inlet pressure of 7 inches water column. A regulator
must be installed if the house pressure is greater than 7 inches water column. Piping and valves upstream of the quick disconnect are not
supplied.
The quick disconnect must not be installed in an upward direction and a readily accessible manual shut-off valve must be installed upstream
of, and as close to, the quick disconnect as is feasible. The flared end of the hose must be connected to the unit as illustrated in the

Gas Hose Attachment

IMPORTANT: Ensure that the hose is routed around the front side of the cart leg to maintain proper clearance to the
underside of the unit.

diagram. These connections must be made by a licensed gas installer. Leak test all joints prior to using the gas grill.

Do not use tools. Leak test all joints prior to

Natural

NON-SIDE BURNER UNITS: Connect the flared end of the hose to the fitting on the end of the manifold tube. Wrench tighten. (

use thread sealer/pipe dope.)

SIDE BURNER UNITS: Connect the 20" hose from the manifold, to the side burner as illustrated in the
diagram. Connect the supply hose to the flare connection which faces down from the side burner. Tighten all connections using two
wrenches. (

Do not use thread sealer/pipe dope.)

Natural Gas Hose Attachment

Do not

LEAK TESTING INSTRUCTIONS

Do not use a flame to leak test.

LEAK TESTING: This must be done before initial use, annually and whenever any gas components are replaced or serviced. No

smoking while performing this test, and remove all sources of ignition. See

1. Turn all burners controls to off. Turn supply valve on.

2. Brush a half and half solution of liquid soap and water onto all joints and connections of the regulator, hose, manifolds and valves.

3. Bubbles will indicate a gas leak. Either tighten the loose joint or replace the part with one recommended by the dealer.

Leak Testing Diagram

for areas to check.

4. If the leak cannot be stopped, shut off the gas supply, disconnect it and have the barbecue inspected by your gas supplier or dealer.
Do not use the appliance until the leak has been corrected.

5. Turn off gas supply.

5

405 LIGHTING INSTRUCTIONS

Open lid.

Ensuring burner controls

are in the off postion, turn

on the gas supply valve.

RIGHT

BURNER

Rear Burner Lighting

Remove warming
rack and hanging

basket.

Light match and hold

to ports on left side

of rear burner.

Turn rear burner

control to high

position.

LIGHTING HOLE

Main Burner Lighting

Turn left burner

control to high

position.

Press and hold

igniter button until lit,

or light by match.

If ignition is not
immediate, turn

burner control off.

Wait 5 minutes.

IGNITER

LEFT

BURNER

CENTER
BURNER

Side Burner Lighting

Open burner cover.

Turn side burner

control to high

position.

Push igniter several

times or light by

match.

REAR

BURNER

6

If ignition is not

immediate, turn

burner control off.

Wait 5 minutes.

The propane cylinder is equipped with an excess flow device. Unless
all burners are turned off prior to turning the cylinder on, only small
flames will be achievable.

Do not use rear burner while operating main burner.

With left burner

operating on high,

turn center or right

burner to high

If ignition is not

immediate, turn

burner control off.

Wait 5 minutes.

COOKING INSTRUCTIONS

When lit for the first time, the gas grill will emit a slight odour. This is a normal temporary condition caused by the "burn-in" of internal
paints and lubricants used in the manufacturing process and will not occur again. Simply run the main burners on high for approxi­mately ½ hour.

MAIN BURNER USE: When searing foods, preheating is recommended by operating all main burners in the high position with the
lid closed for approximately 10 minutes. Food cooked for a short period of time (fish, vegetables) may be grilled with the lid open.
Cooking with the lid closed will ensure higher, more even temperatures that will reduce cooking time and cook meat more evenly.
Food that has a cooking time longer than 30 minutes, such as roasts, may be cooked indirectly (with the burner lit opposite to the food
placement). When cooking very lean meats, such as chicken breasts, or lean pork, the grids can be oiled before pre-heating to
reduce sticking. Cooking meat with a high degree of fat content, may create flare-ups. Either trim some fat or reduce temperatures
to prevent this. Should a flare-up occur, move food away from flames, reduce heat. Leave the lid open.

REAR BURNER USE:
rotisserie.
rotisserie kit available from your dealer. See the rotisserie kit assembly instructions. To use the counterbalance, remove the rotisserie
motor from the gas grill. Place the spit with meat being cooked across the hangers inside the grill. The meat will naturally hang with
the heavy side down. Tighten the counterbalance arm and weight, so that the arm is facing up. Slide the counterweight in or out to
balance the load, and tighten in place. Re-install the motor and begin cooking. Place a dish underneath to collect drippings for
basting and naturally delicious gravy. Basting liquid may be added as required. To seal in juices, first operate rear burner on high until
brown, then reduce the heat to thoroughly cook foods. Keep the lid closed for best results. Your roasts and fowl will brown perfectly
on the outside and stay moist and tender on the inside. For example, a 3 pound chicken on the rotisserie will be done in approximately
1½ hours on medium to high.

SIDE BURNER USE: The side burner can be used like any range top burner, for gravies, soups etc. The gas grill should be located
so that the side burner is protected from the wind, because the wind will adversely affect it's performance.

This gas grill is equipped with a 14,000 BTU rear burner. The rear burner is designed to be used in conjunction with the

Remove the warming rack prior to use.

Cooking grids should also be removed if they interfere with the

CLEANING INSTRUCTIONS

Ensure that the burners are turned off prior to cleaning. Avoid unprotected contact with hot surfaces. Clean grill in an area
where cleaning solutions will not harm decks, lawns or patios. Do not use oven cleaner to clean any part of this gas grill.
Do not use a self cleaning oven to clean cooking grids or any other parts of the gas grill. Barbecue sauce and salt can be
corrosive and will cause rapid deterioration of the gas grill components unless cleaned regularly.

GRIDS AND WARMING RACK - The grids and warming rack are best cleaned during the pre-heat period with a soft brass wire

brush. Steel wool can be used for stubborn stains. Stainless grids (optional) will discolour permanently from normal usage, due to
the high temperature of the cooking surface.

CLEANING INSIDE THE GAS GRILL - Remove cooking grids. Use a soft brass wire brush to clean loose debris from casting sides
and insides of the lid. Scrape sear plates with a putty knife or scraper, and use a wire brush to remove ash. Remove sear plates
and brush debris off of burners with a brass wire brush. Brush all debris from inside the gas grill into the drip pan. The pan should
be scraped out with a putty knife or scraper, and all the debris should be scraped into the disposable grease tray. This tray should
be replaced every two to four weeks, depending on gas grill usage. For supplies, see your NAPOLEON Gas Grill dealer. Ensure
that the sear plates are placed properly when they are reinstalled (Check assembly instructions for proper orientation).

CLEANING THE OUTSIDE OF THE GAS GRILL - Do not use abrasive cleaners to clean any painted, or stainless steel parts.
Exterior grill surfaces should be cleaned while warm to the touch, with warm soapy water. To clean stainless surfaces, use a
stainless steel cleaner or a non-abrasive cleaner. Always wipe in the direction of the grain. Do not use steel wool, as it will scratch
the finish. Stainless steel parts will discolour when heated, usually to a golden or brown colour. This discolouration is normal and
will not affect the performance of the grill.

SOLIDO SIDE SHELVES - Clean side shelves with warm soapy water, and a plastic bristle brush.

7

MAINTENANCE INSTRUCTIONS

It is recommended that this gas grill be thoroughly inspected and serviced annually by a qualified service

person.

Turn off the gas at the source and disconnect unit before servicing. Maintenance should only be done when the grill is cool, to
avoid the possibility of burns. A leak test must be performed annually, and whenever any component of the gas train is
replaced.

COMBUSTION AIR ADJUSTMENT - (This must be done by a qualified gas installer.) The air shutter is factory set and should not

have to be adjusted under normal conditions. However, some extreme field conditions may exist that require adjustment. When
the air shutter is adjusted correctly, the flames will be dark blue with light blue tips, and occasional yellow tips.

BURNER

LIGHT BLUE

YELLOW TIPPING

DARK BLUE

If the burner is getting too little air, the flames will be lazy yellow, and possibly produce soot. If the burner is getting too much air,
the flames will be lifting erratically from the burner and may cause difficulties when lighting.

1. To adjust the air shutter, remove cooking grids and sear plates and leave lid open. The back cover must be removed for back
burner air shutter adjustment.

2. Loosen air-shutter lock screw and open or close air shutter as required. The normal settings are:

Main Burner Propane 3/16" Back Burner Propane 3/8"

Natural 1/8" Natural 1/8"

3. Light burners and set to high. Visually inspect burner flames. When shutters are set, turn burners off, tighten locking screw,
and replace removed parts.

HOSE - Check for abrasion, melting, cuts and cracks. If any of these conditions exist, do not use gas grill. Have part replaced by
your gas grill dealer, or qualified gas installer.

BURNER - The burner is made from heavy wall 304 stainless steel, but due to the
extreme heat and corrosive environment, surface corrosion will occur. Use a brass wire
brush to remove surface corrosion. Clean any blocked ports using an opened paper
clip. Do not enlarge the burner ports. Spiders and insects are attracted to the smell of
propane and natural gas. The burner is equipped with an insect screen on the air
shutter, which will reduce the likelihood of insects building nests inside the burner, but
does not entirely eliminate the problem. The nest or web will cause the burner to burn
with a soft yellow or orange flame or cause a fire (flashback) at the air shutter
underneath the control panel. To clean the inside of the burner, it must be removed
from the gas grill. Remove the 2 screws located above the burner to the left and right of
the centre of the burner. Lift back of burner upwards to remove. Use a flexible venturi
tube cleaning brush to clean out the inside of the burner. Shake any loose debris out of
the burner, through the gas inlet. Ensure that the insect screen is clean, tight, and free
of any lint or other debris. Check also that the valve orifices are clean. Do not enlarge
the orifices. Re-install the burner. Check that the valve enters the burner when
installing. Replace burner cover and mounting screws to complete installation.

BURNER PORT

APPROXIMATELY

1/2"

ALUMINUM CASTINGS - Clean castings periodically with warm soapy water. Aluminum will not rust, but due to high temperatures
and weathering, oxidation can occur on aluminum surfaces. This will appear as white spots on the castings. To refinish the
castings, clean them and sand lightly with fine sandpaper. Wipe surface to remove any residue, and paint with high temperature
barbecue paint. Protect surrounding areas from over-spray. Follow curing directions found on the can.

8

TROUBLESHOOTING

Problem Possible Causes Solution

Low heat / Low flame when
valve turned to high.

Excessive flare-ups/uneven
heat.

Burners burn with yellow
flame, accompanied by the
smell of gas.

Flames lift away from
burner, accompanied by the
smell of gas, and possibly
difficulties in lighting.

For propane - improper lighting
procedure.

For natural gas - undersized
supply line.

For both gases - improper
preheating.

Sear plates installed incorrectly. Ensure sear plates are installed correctly. The archs without

Improper pre-heating. Pre-heat grill with main burners on high for 10 to 15 minutes.

Excessive grease and ash build
up on sear plates and in drip pan.

Possible spider web or other
debris, or improper air shutter
adjustment.

Improper air shutter adjustment. Close air shutter slightly according to combustion air

Ensure lighting procedure is followed carefully. All gas grill
valves must be in the off position when the tank valve is
turned on. Turn tank on slowly to allow pressure to equalize.
See lighting instructions.

Pipe must be sized according to installation code.

Pre-heat grill with main burners on high for 10 to 15 minutes.

slots should be located directly above the left and right
burners. When the sear plates are installed correctly, six of
the eight slots should be in valleys.

Clean sear plates and drip pan regularly. Do not line base
with aluminum foil. Refer to cleaning instructions.

Thoroughly clean burner by removing. See general
maintenance instructions. Open air shutter slightly according
to combustion air adjustment instructions.

adjustment instructions.

Burner will not light with the
igniter, but will light with a
match.

Humming regulator.

Burners will not crosslight
each other.

"Paint" appears to be
peeling inside lid or hood.

Dead battery / or installed
incorrectly.

Loose electrode wire. Check that electrode wire is firmly pushed onto the terminal

Wrong replacement igniter. One spark systems must use a one spark igniter.

Improper gap at electrode tip. Ensure that the collector box is tight, and the gap between the

Lifting flames on burner. Close air shutter slightly - see previous problem

Normal occurance on hot days. This is not a defect. It is caused by internal vibrations in the

Plugged ports along back of
burner.

Grease build up on inside
surfaces.

Replace with heavy duty 'AAA' battery. Install with positive
terminal up.

on the back of the igniter.

electrode end and the collector box is between 1/8 - 3/16".
The gap can be adjusted by bending the box in or out.

regulator, and does not affect the performance or safety of the
gas grill.

Clean burner ports. See burner maintenance instructions.

This is not a defect. The peeling is caused by hardened
grease, which dries into paint-like shards, that will flake off.
Regular cleaning will prevent this. See cleaning instructions.

9

ORDERING REPLACEMENT PARTS / RETURNS

Before contacting the customer service department, check the NAC web site for more extensive cleaning, maintenance, troubleshooting and
part replacement instructions at www.napoleongrills.com. Contact the factory directly for replacement parts and warranty claims. The customer
service department is available between 9 AM and 5 PM (Eastern standard time) at 1-866-820-8686 or fax at 1-705-727-4282. In order to
process a claim, we must be provided with the following information:

1. Model and serial number of the unit.

2. Part number and description.

3. A concise description of the problem ('broken' is not sufficient).

4. Proof of purchase (photocopy of the invoice).

In some cases the customer service representative may request to have the parts returned to the factory for inspection, before providing
replacement parts. The parts must be shipped prepaid to the attention of the customer service department with the following information:

1. Model and serial number of the unit.

2. A concise description of the problem ('broken' is not sufficient).

3. Proof of purchase (photocopy of the invoice).

4. SPC number - provided by the customer service representative.

Before contacting customer service, kindly note that the following items are not covered by the warranty:

-costs for transportation, brokerage or export duties

-labor costs for removal and re-installation

-costs for service calls to diagnose problems

-discoloration of stainless steel parts

-part failure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).

10