Napoleon grills UP405 PEDESTAL, U405 CART INSTRUCTION GUIDE

SERIAL #______________________

UP405 PEDESTAL

U405 CART

MANUFACTURED BY / MANUFACTURE PAR:NAPOLEONAPPLIANCE CORP.,

214 BAYVIEW DR., BARRIE, ONTARIO, CANADA L4N 4Y8 PHONE: [phone]

FAX: [phone] EMAIL: [e-mail] WEB SITE: www.napoleongrills.com

RETAIN THIS MANUAL FOR FUTURE REFERENCE.

REFER TO OUR WEBSITE FOR AN ASSEMBLYVIDEO.

GARDER CE LIVRE POUR RÉFÉRENCES FUTURES

RÉFÉREZ-VOUS À NOTRE SITE WEB POUR UNE VIDÉO D'ASSEMBLÉE.

N415-0102 / NOV 08/05

Do not try to light this appliance without reading "LIGHTING"

instructions section of this manual.

W ARNING

Do not store or use gasoline or other flammable liquids or vapors in the vicinity of

this or any other appliance. An L.P. cylinder not connected for use must not be

stored in the vicinity of this or any other appliance. If the information in these

instructions is not followed exactly, a fire or explosion may result, causing

property damage, personal injury or death.

DANGER

IF YOU SMELL GAS:

• Shut off gas to the appliance.

• Extinguish any open flame.

• Open lid.

• If odor continues, keep away from the appliance and immediately call your gas
supplier or your fire department

2

SAFE OPERATING PRACTICES

• This gas grill is not intended to be installed in or on recre­ational vehicles and/or boats.

• This gas grill must only be used outdoors in a well-venti­lated space and must not be used inside a building, garage
or any other enclosed area.

• Keep any electrical supply cord and fuel supply hose away
from any heated surfaces.

• Inspect the fuel supply hose before each use. If there is
evidence of excessive abrasion or wearor the hose is cut, it
must be replaced, prior to using the gas grill,with a replace­ment hose assembly specified by the manufacturer.

• When the propane cylinder is not disconnected from the ap­pliance, the gas grill and cylinder must be stored outdoors
in a well ventilated space.

• Do not locate in windy settings. High winds adversely affect
the cooking performance of the gas grill.

• Adults and especially children should be alerted to the haz­ards of high surface temperatures. Young children should
be supervised near the gas grill.

• Under no circumstances should this gas grill be modified.

• Gas must be turned off at the propane cylinder or at the
natural gas supply valve when the gas grill is not in use.

• When the gas grill is to be stored indoors, the connection
between the propane cylinder and the gas grill must be dis­connected and the cylinder removed and stored outdoors in
awell ventilatedspace out ofreach ofchildren. Disconnected
cylinders must not be stored in a building, garage or any
otherenclosed area. Natural gasunitsmust bedisconnected
from the supply when being stored indoors.

• The top lid is to be closed during thegas grill preheat period

• Do not use the condiment tray to store lighters, matches or
other flammable materials.

• This gas grill is designed for outdoor use only.

NAPOLEON gas grills are manufactured under the strict Standard of the world recognized

ISO 9001-2000 Quality Assurance Certificate.

NAPOLEON products are designed with superior components and materials, and are assembled by trained

craftsmen who take great pride in their work. The burner and valve assembly are leak tested and test-fired at a

quality test station, and thoroughly inspected by a qualified technician before packaging and shipping to ensure

that you, the customer, receive the quality product you expect from NAPOLEON.

NAPOLEON GAS GRILL ULTRACHEFLIMITED LIFETIME WARRANTY

NAPOLEON warrantsthe following materials and workmanship in your new NAPOLEON gas grill against
defects for as long as you own the gas grill. This covers: aluminum castings (excluding paint), SOLIDORside
shelves, wheels, knobs, st ainlesssteel burners, stainless steel lid inserts, and lid handles. Subject to the
following conditions. During the first five years NAPOLEON will provide replacement parts at our option free
of charge. From the sixth year to lifetime NAPOLEON will provide replacement parts at 50% of the current
retailprice.

Components such as stainless steel sear plates, stainless steel cooking grids, temperature gauges and
brass valves are covered and NAPOLEON will provide parts free of charge during the first two years of the
limited warranty.

Components such as regulators, casters, warming racks, hoses and connectors, igniters (excluding
batteries), fasteners and accessories are covered and NAPOLEON will provide part sfree of charge during the
first year of the limited warranty.

NAPOLEON shall not be liable for any transportation charges, labour costs or export duties.

CONDITIONSANDLIMITATIONS

"NAPOLEON warrants its products against manufacturingdefectsto the original purchaser only(ie., the individual or legalentity (registered customer) whose name
appears on the warrantyregistration card filed with NAPOLEON),provided that the purchase wasmade through an authorized NAPOLEON dealer and is subjectto
the following conditions and limitations:"

This factory warranty is non-transferable andmaynot be extended what-so-ever by anyofour representatives.

The gas grill mustbe installed by a licenced, authorized service technician or contractor. Installation must be donein accordance with theinstallationinstructions
included with the productand all local and national building and fire codes.

This limited warranty does not cover damages caused bymisuse, lack of maintenance, greasefires, hostile environments, accident, alterations,abuse or neglect
and parts installed from other manufacturers willnullify this warranty.

This limited warranty further doesnot cover any scratches, dents,paintedfinishes, corrosion or discolouring byheat, abrasive and chemical cleaners,nor chipping
on porcelain enamel parts,nor any components used inthe installation of the gasgrill.

Should deterioration of parts occur tothe degree of non-performance withinthe duration of the warrantedcoverage, a replacement part will beprovided.

In the first year only, this warrantyextends to the replacement ofwarranted parts which are defective inmaterial or workmanship provided thatthe product has been
operated in accordance with the operationinstructions and under normal conditions.

After the first year, with respect to this President's Limited Lifetime Warranty NAPOLEON may, at itsdiscretion, fully discharge all obligations with respect to this
warranty by refunding to the originalwarrantedpurchaser the wholesale price of anywarrantedbut defective part(s).

NAPOLEON will not be responsible fortheinstallation,labour or any other costs or expenses related tothe re-installationof a warranted part, and such
expenses are not covered by this warranty.

Notwithstanding any provision contained in this President's Limited Lifetime WarrantyNAPOLEON'sresponsiblity under this warranty isdefined as above and it
shall not in any eventextend to any incidental, consequential, orindirect damages.

This warranty defines theobligation and liability of NAPOLEON with respect to theNAPOLEON gas grill andany other warranties expressed orimplied with respect
to this product, its componentsoraccessories are excluded.

NAPOLEON neither assumes, norauthorizes any third partyto assume, on its behalf,any other liabilities withrespect to the saleof this product. NAPOLEON will
not be responsible for: overfiring, blow outs caused by environmentalconditions such as strong winds, orinadequate ventilation.

Any damages to thegas grill due toweather damage, hail, roughhandling, damaging chemicals orcleaners will not bethe responsibility of NAPOLEON.

The bill of sale or copy will be required together witha serial number and a model number when making any warrantyclaims from NAPOLEON. The warranty
registration card must be returned within fourteendaysto register the warranty or you canregisteron-lineat www.napoleongrills.com.

NAPOLEON reserves the right to have its representative inspect anyproduct or part prior tohonouring any warranty claim.

NAPOLEON shall not be liablefor any transportation charges, labourcosts, or export duties.

3

GENERAL INFORMATION

This gas barbecue is certified under Canadian and American national standards, CAN/CGA-1.6b-2002 and ANSI Z21.58b - 2002
respectively for outdoor gas grills and should be installed to conform with local codes. In absence of local codes,install to thecurrent
National Fuel Gas Code CAN/CGA-B149.1 or ANSI Z223.1/NFPA54, natural gas and propane installation code. When installed, the
unit must be electrically grounded in accordance with local codes or, in absence of local codes, with the current CSAC22.1 Canadian
electrical code in Canada or the National Electrical Code, ANSI/NFPA70 in the United States.

Use only the pressure regulator and hose assembly provided with this barbecue. Replacement pressure regulators and hose
assemblies must be specified by the manufacturer. Do not store propane cylinder or spare cylinder on the shelf beneath the
barbecue. Never fill the cylinder beyond 80 percent full. If the preceding information is not followed exactly, a fire causing death
or serious injury may occur.

The regulator supplies a pressure of 11 inches water column to the gas grill and has a QCC1 type fitting. Cylinders to be used
with this unit must be supplied with a Sherwood #3349 QCC1 cylinder valve. AQCC1 cylinder has a positive seating connection,
which will not allow gas flow until a positive seal has been achieved. It is also equipped with an excess flow device. In order to

attain full flow to the barbecue, the gas grill valves must be in the off position when the cylinder valve is turned on.
PROPANE CYLINDER SPECIFICATIONS: A dented or rusty cylinder may be hazardous and should be checked by your propane

supplier.Never use a cylinder with a damaged valve. Use only a propane supply cylinder constructed and marked in accordance with
the specifications for LP-gas cylinders of the CanadianTransport Commission (CTC) or the US Department of Transportation (DOT).
This appliance has been designed for use with a 20lb. (9.1 kg) size propane cylinder only (not supplied). The propane cylinder must
be provided with a shut-off valve terminating in a propane cylinder valve type QCC1, and a safety relief device having direct commu­nication with the vapour space of the cylinder. The cylinder supply system must be arranged for vapour withdrawal and the cylinder
shall include a collar to protect the cylinder valve. The cylinder shall incorporate a listed OPD (overfill protection device).

CALIFORNIA PROPOSITION 65: The burning of gas fuel creates by products, some of which are on the list as substances
known by the State of California to cause cancer or reproductive harm. When cooking with gas, always ensure adequate
ventilation to the unit, to minimize exposure to such substances.

IMPORTANT DO'S AND DON'TS

DO'S

Read the entire instruction manual before operating the
gas grill.

Maintain proper clearance to combustibles (20" to rear of
unit, 6" to sides). Additional clearance is recommended
near vinyl siding or large panes of glass.

Leak test the unit before initial use, annually and
whenever any gas components are replaced.

Follow lighting instructions carefully when operating grill.
Burner controls must be off when turning supply cylinder
valve on.

Ensure sear plates are positioned properly according to
sear plate installation instructions.

Clean grease tray and sear plates regularly to avoid
build-up which may lead to grease fires.

Remove warming rack before lighting rear burner. (The
extreme heat will damage the warming rack.)

DON'TS

Do not attempt to use a tank which is not equipped with a QCC­1 type connection.

Do not route hose behind front leg - hose must run around front
side of leg.

Do not use condiment tray to store lighters, matches or any
other combustibles.

Do not locate unit under unprotected combustible construction.
Do not operate rear burner with main burners operating.
Do not leave grill unattended when operating.
Do not light burners with lid closed.
Do not move grill when hot or operating.
Do not allow cold water (rain, sprinkler, hose, etc.) to come in

contact with heated unit. A large temperature differential can
cause chipping in the porcelain.

Do not use a pressure washer to clean any part of the unit.

4

GAS HOOK-UP INSTRUCTIONS

CYLINDER CONNECTION: Ensure that the gas regulator hose is kink free. Remove the cap or plug from the cylinder fuel valve.

Insert the black QCC1 regulator nipple onto the QCC1 fuel valve. Hand tighten clockwise.

using the barbecue.

replaced.

A leak test must be performed annually, and each time a cylinder is hooked up, or if a part of the gas system is

PROPANE CYLINDER INSTALLATION: Set cylinder into the groove of the lower tank mounting bracket. Ensure that tank

valve faces away from the barbecue. Lower the top tank mounting bracket onto the cylinder and tighten with wing nut.

IMPORTANT: Ensure that the hose is routed around the front side of the cart leg to maintain proper clearance to the
underside of the unit.

NATURAL GAS HOOK-UP: This natural gas grillis supplied with a 10ftsupply hose(complete with a quick disconnect)designed for

natural gas and certified for outdoor use. The gas grill is designed to operate at an inlet pressure of 7 inches water column. A regulator
must be installed if the house pressure is greater than 7 inches water column. Piping and valves upstream of the quick disconnect are not
supplied.
The quick disconnect must not be installedin anupward direction and a readily accessible manual shut-off valvemust beinstalled upstream
of, and as close to, thequick disconnectas isfeasible. The flaredend of the hose must be connected tothe unitas illustratedin the

Gas HoseAttachment

IMPORTANT: Ensure that the hose is routed around the front side of the cart leg to maintain proper clearance to the
underside of the unit.

diagram. These connectionsmust be madeby a licensed gas installer. Leak test alljoints priorto using the gas grill.

Do not use tools. Leak test all joints prior to

Natural

NON-SIDE BURNER UNITS: Connect the flared end of the hose to the fitting on the end of the manifold tube. Wrench tighten. (

use thread sealer/pipe dope.)

SIDE BURNER UNITS: Connect the 20" hose from the manifold, to the side burner as illustrated in the
diagram. Connect the supply hose to the flare connection which faces down from the side burner. Tighten all connections using two
wrenches. (

Do not use thread sealer/pipe dope.)

Natural Gas Hose Attachment

Do not

LEAK TESTING INSTRUCTIONS

Do not use a flame to leak test.

LEAK TESTING: This must be done before initial use, annually and whenever any gas components are replaced or serviced. No

smoking while performing this test, and remove all sources of ignition. See

1. Turn all burners controls to off. Turn supply valve on.

2. Brush a half and half solution of liquid soap and water onto all joints and connections of the regulator, hose, manifolds and valves.

3. Bubbles will indicate a gas leak. Either tighten the loose joint or replace the part with one recommended by the dealer.

Leak Testing Diagram

for areas to check.

4. If the leak cannot be stopped, shut off the gas supply, disconnect it and have the barbecue inspected by your gas supplier or dealer.
Do not use the appliance until the leak has been corrected.

5. Turn off gas supply.

5

405 LIGHTING INSTRUCTIONS

Open lid.

Ensuring burner controls

are in the off postion, turn

on the gas supply valve.

RIGHT

BURNER

Rear Burner Lighting

Remove warming

rack and hanging

basket.

Light match and hold

to ports on left side

of rear burner.

Turn rear burner

control to high

position.

LIGHTINGHOLE

Main Burner Lighting

Turn left burner

control to high

position.

Press and hold

igniter button until lit,

or light by match.

If ignition is not
immediate, turn

burner control off.

Wait 5 minutes.

IGNITER

LEFT

BURNER

CENTER
BURNER

Side Burner Lighting

Open burner cover.

Turn side burner

control to high

position.

Push igniter several

times or light by

match.

REAR

BURNER

6

If ignition is not

immediate, turn

burner control off.

Wait 5 minutes.

The propane cylinder is equipped with an excess flow device. Unless
all burners are turned off prior to turning the cylinder on, only small
flames will be achievable.

Do not use rear burner while operating main burner.

With left burner

operating on high,

turn center or right

burner to high

If ignition is not

immediate, turn

burner control off.

Wait 5 minutes.

COOKING INSTRUCTIONS

When lit for the first time, the gas grill will emit a slight odour. This is a normal temporary condition caused by the "burn-in" of internal
paints and lubricants used in the manufacturing process and will not occur again. Simply run the main burners on high for approxi­mately ½ hour.

MAIN BURNER USE: When searing foods, preheating is recommended by operating all main burners in the high position with the
lid closed for approximately 10 minutes. Food cooked for a short period of time (fish, vegetables) may be grilled with the lid open.
Cooking with the lid closed will ensure higher, more even temperatures that will reduce cooking time and cook meat more evenly.
Food thathas a cooking time longer than 30 minutes,such as roasts,may becooked indirectly (withthe burner lit opposite to the food
placement). When cooking very lean meats, such as chicken breasts, or lean pork, the grids can be oiled before pre-heating to
reduce sticking. Cooking meat with a high degree of fat content, may create flare-ups. Either trim some fat or reduce temperatures
to prevent this. Should a flare-up occur, move food away from flames, reduce heat. Leave the lid open.

REAR BURNER USE:

rotisserie. This gas grill is equipped with a 14,000 BTU rear burner. The rear burner is designed to be used in conjunction with the
rotisserie kit available from your dealer. See the rotisserie kit assembly instructions. Touse the counterbalance, remove the rotisserie
motor from the gas grill. Place the spit with meat being cooked across the hangers inside the grill. The meat will naturally hang with
the heavy side down. Tighten the counterbalance arm and weight, so that the arm is facing up. Slide the counterweight in or out to
balance the load, and tighten in place. Re-install the motor and begin cooking. Place a dish underneath to collect drippings for
basting andnaturally delicious gravy. Basting liquid may be added asrequired. Toseal in juices, first operaterear burner onhigh until
brown, then reduce the heat to thoroughly cook foods. Keep the lid closed for best results. Your roasts and fowl will brown perfectly
on the outsideand staymoist andtender onthe inside. For example, a3 poundchicken onthe rotisseriewill bedone inapproximately
1½ hours on medium to high.

SIDE BURNER USE: The side burner can be used like any range top burner,for gravies, soupsetc. The gas grill should be located
so that the side burner is protected from the wind, because the wind will adversely affect it's performance.

Remove the warming rack prior to use.

Cooking grids should also be removed if they interfere with the

CLEANING INSTRUCTIONS

Ensure that the burners are turned off prior to cleaning. Avoid unprotected contact with hot surfaces. Clean grill in an area
where cleaning solutions will not harm decks, lawns or patios. Do not use oven cleaner to clean any part of this gas grill.
Do not use a self cleaning oven to clean cooking grids or any other parts of the gas grill. Barbecue sauce and salt can be
corrosive and will cause rapid deterioration of the gas grill components unless cleaned regularly.

GRIDS AND WARMING RACK - The grids and warming rack are best cleaned during the pre-heat period with a soft brass wire

brush. Steel wool can be used for stubborn stains. Stainless grids (optional) will discolour permanently from normal usage, due to
the high temperature of the cooking surface.

CLEANING INSIDE THE GAS GRILL - Remove cooking grids. Use a soft brass wire brush to clean loose debris from casting sides
and insides of the lid. Scrape sear plates with a putty knife or scraper, and use a wire brush to remove ash. Remove sear plates
and brush debris off of burners with a brass wire brush. Brush all debris from inside the gas grill into the drip pan. The pan should
be scraped out with a putty knife or scraper, and all the debris should be scraped into the disposable grease tray. This tray should
be replaced every two to four weeks, depending on gas grill usage. For supplies, see your NAPOLEON Gas Grill dealer. Ensure
that the sear plates are placed properly when they are reinstalled (Check assembly instructions for proper orientation).

CLEANING THE OUTSIDE OF THE GAS GRILL - Do not use abrasive cleaners to clean any painted, or stainless steel parts.
Exterior grill surfaces should be cleaned while warm to the touch, with warm soapy water. To clean stainless surfaces, use a
stainless steel cleaner or a non-abrasive cleaner. Always wipe in the direction of the grain. Do not use steel wool, as it will scratch
the finish. Stainless steel parts will discolour when heated, usually to a golden or brown colour. This discolouration is normal and
will not affect the performance of the grill.

SOLIDO SIDE SHELVES - Clean side shelves with warm soapy water, and a plastic bristle brush.

7

MAINTENANCE INSTRUCTIONS

Turn off the gas at the source and disconnect unit before servicing. Maintenance should only be done when the grill is
cool, to avoid the possibility of burns. A leak test must be performed annually, and whenever any component of the gas
train is replaced.

COMBUSTION AIR ADJUSTMENT - (This must be done by a qualified gas installer.) The air shutter is factory set and should

not have to be adjusted under normal conditions. However, some extreme field conditions may exist that require adjustment. When
the air shutter is adjusted correctly, the flames will be dark blue with light blue tips, and occasional yellow tips.

BURNER

LIGHT BLUE

YELLOW TIPPING

DARK BLUE

If the burner is getting too little air, the flames will be lazy yellow, and possibly produce soot. If the burner is getting too much air, the
flames will be lifting erratically from the burner and may cause difficulties when lighting.

1. To adjust the air shutter, remove cooking grids and sear plates and leave lid open. The back cover must be removed for back
burner air shutter adjustment.

2. Loosen air-shutter lock screw and open or close air shutter as required. The normal settings are:

Main Burner Propane 3/16" Back Burner Propane 3/8"

Natural 1/8" Natural 1/8"

3. Light burners and set to high. Visually inspect burner flames. When shutters are set, turn burners off, tighten locking screw, and
replace removed parts.

HOSE - Check for abrasion, melting, cuts and cracks. If any of these conditions exist, do not use gas grill. Have part replaced by
your gas grill dealer, or qualified gas installer.

BURNER PORT

APPROXIMA TELY

1/2"

BURNER - The burner is made from heavy wall 304 stainless steel, but due to the
extreme heat and corrosive environment, surface corrosion will occur. Use a brass wire
brush to remove surface corrosion. Clean any blocked ports using an opened paper
clip. Do not enlarge the burner ports. Spiders and insects are attracted to the smell of
propane and natural gas. The burner is equipped with an insect screen on the air
shutter, which will reduce the likelihood of insects building nests inside the burner, but
does not entirely eliminate the problem. The nest or web will cause the burner to burn
with a soft yellow or orange flame or cause a fire (flashback) at the air shutter
underneath the control panel. To clean the inside of the burner, it must be removed
from the gas grill. Remove the 2 screws located above the burner to the left and right of
the centre of the burner. Lift back of burner upwards to remove. Use a flexible venturi
tube cleaning brush to clean out the inside of the burner. Shake any loose debris out of
the burner, through the gas inlet. Ensure that the insect screen is clean, tight, and free
of any lint or other debris. Check also that the valve orifices are clean. Do not enlarge
the orifices. Re-install the burner. Check that the valve enters the burner when
installing. Replace burner cover and mounting screws to complete installation.

ALUMINUM CASTINGS - Clean castings periodically with warm soapy water. Aluminum will not rust, but due to high temperatures
and weathering, oxidation can occur on aluminum surfaces. This will appear as white spots on the castings. To refinish the
castings, clean them and sand lightly with fine sandpaper. Wipe surface to remove any residue, and paint with high temperature
barbecue paint. Protect surrounding areas from over-spray. Follow curing directions found on the can.

8

TROUBLESHOOTING

Problem Possible Causes Solution

Low heat / Low flame when
valve turned to high.

Excessive flare-ups/uneven
heat.

Burners burn with yellow
flame, accompanied by the
smell of gas.

Flames lift away from
burner, accompanied by the
smell of gas, and possibly
difficulties in lighting.

For propane - improper lighting
procedure.

For natural gas - undersized
supply line.

For both gases - improper
preheating.

Sear plates installed incorrectly. Ensure sear plates are installed correctly. The archs without

Improper pre-heating. Pre-heat grill with main burners on high for 10 to 15 minutes.
Excessive grease and ash build

up on sear plates and in drip pan.

Possible spider web or other
debris, or improper air shutter
adjustment.

Improper air shutter adjustment. Close air shutter slightly according to combustion air

Ensure lighting procedure is followed carefully. All gas grill
valves must be in the off position when the tank valve is
turned on. Turn tank on slowly to allow pressure to equalize.
See lighting instructions.

Pipe must be sized according to installation code.

Pre-heat grill with main burners on high for 10 to 15 minutes.

slots should be located directly above the left and right
burners. When the sear plates are installed correctly, six of
the eight slots should be in valleys.

Clean sear plates and drip pan regularly. Do not line base
with aluminum foil. Refer to cleaning instructions.

Thoroughly clean burner by removing. See general
maintenance instructions. Open air shutter slightly according
to combustion air adjustment instructions.

adjustment instructions.

Burner will not light with the
igniter, but will light with a
match.

Humming regulator.

Burners will not crosslight
each other.

"Paint" appears to be
peeling inside lid or hood.

Dead battery / or installed
incorrectly.

Loose electrode wire. Check that electrode wire is firmly pushed onto the terminal

Wrong replacement igniter. One spark systems must use a one spark igniter.

Improper gap at electrode tip. Ensure that the collector box is tight, and the gap between the

Lifting flames on burner. Close air shutter slightly - see previous problem

Normal occurance on hot days. This is not a defect. It is caused by internal vibrations in the

Plugged ports along back of
burner.

Grease build up on inside
surfaces.

Replace with heavy duty 'AAA' battery. Install with positive
terminal up.

on the back of the igniter.

electrode end and the collector box is between 1/8 - 3/16".
The gap can be adjusted by bending the box in or out.

regulator, and does not affect the performance or safety of the
gas grill.

Clean burner ports. See burner maintenance instructions.

This is not a defect. The peeling is caused by hardened
grease, which dries into paint-like shards, that will flake off.
Regular cleaning will prevent this. See cleaning instructions.

9

ORDERING REPLACEMENT PARTS / RETURNS

Before contacting the customer service department, check the NAC web site for more extensive cleaning, maintenance, troubleshooting and
part replacement instructionsat www.napoleongrills.com. Contact thefactory directlyfor replacement partsand warranty claims. The customer
service department is available between 9 AM and 5 PM (Eastern standard time) at 1-866-820-8686 or fax at 1-705-727-4282. In order to
process a claim, we must be provided with the following information:

1. Model and serial number of the unit.

2. Part number and description.

3. A concise description of the problem ('broken' is not sufficient).

4. Proof of purchase (photocopy of the invoice).

In some cases the customer service representative may request to have the parts returned to the factory for inspection, before providing
replacement parts. The parts must be shipped prepaid to the attention of the customer service department with the following information:

1. Model and serial number of the unit.

2. A concise description of the problem ('broken' is not sufficient).

3. Proof of purchase (photocopy of the invoice).

4. SPC number - provided by the customer service representative.

Before contacting customer service, kindly note that the following items are not covered by the warranty:

-costs for transportation, brokerage or export duties

-labor costs for removal and re-installation

-costs for service calls to diagnose problems

-discoloration of stainless steel parts

-part failure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).

10