Warranty
Important Instructions
Locating Your Fireplace
Dimensions
5OPERATION
Flame Effect
Maintenance
5-7FINISHING
Mantel Installation
Clearance to Combustibles
Framing and Finishing
Hearth
Cold Climate Installation
Glass Removal
Log Installation
Optional screen installation
PLEASE RETAIN THIS MANUAL FOR FUTURE REFERENCE
PLEASE RETAIN THIS MANUAL FOR FUTURE REFERENCE
7ELECTRICAL CONNECTION
8LIGHT REPLACEMENT
9-10REPLACEMENTS
Ordering Replacement Parts
Replacement Parts
Accessories
11TROUBLE SHOOTING GUIDE
12RATING PLATE LOCATION
WARNING
••
• Do not burn wood or other materials in this fireplace.
••
• Adults and especially children should be alerted to the hazards of high surface temperatures of the louvres
and heater area and should stay away to avoid burns or clothing ignition. Supervise young children when
they are in the same room as the fireplace.
• Due to high temperatures, the fireplace should be located out of traffic and away from combustible material; such as furniture and draperies.
• Clothing or other flammable material should not be placed on or near the fireplace.
• Any safety screen or guard removed for servicing must be replaced prior to operating the fireplace.
• It is imperative that the control compartments, circulating blower and its passageway in the fireplace are
kept clean. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The fireplace area must be kept clear and free from combustible materials, gasoline and other flammable vapours and liquids.
• Under no circumstances should this fireplace be modified.
• Do not use this fireplace if any part has been under water. Immediately call a qualified service technician to
inspect the fireplace and to replace any part of the control system which has been under water.
• Do not operate the fireplace with the glass door removed, cracked or broken. Use only with a glass door
certified with the fireplace.
• Do not strike the fireplace glass door.
NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.
W415-0469 / A / 01.04.05
Page 3
3
NAPOLEON electric fireplaces are manufactured under the strict Standard of the world recognized
ISO 9001:2000 Quality Assurance Certificate.
NAPOLEON products are designed with superior components and materials, assembled by trained craftsmen
who take great pride in their work. Once assembled the complete fireplace is thoroughly inspected by a qualified
technician before packaging to ensure that you, the customer, receive the quality product that you expect from
NAPOLEON.
NAPOLEON ELECTRIC FIREPLACE LIMITED WARRANTY
Electrical components and wearable parts such as fan/heater, motors, switches, nylon bear-Electrical components and wearable parts such as fan/heater, motors, switches, nylon bear-
Electrical components and wearable parts such as fan/heater, motors, switches, nylon bear-
Electrical components and wearable parts such as fan/heater, motors, switches, nylon bear-Electrical components and wearable parts such as fan/heater, motors, switches, nylon bear-
ing components and remote controls are covered and Napoleon will provide replacement partsing components and remote controls are covered and Napoleon will provide replacement parts
ing components and remote controls are covered and Napoleon will provide replacement parts
ing components and remote controls are covered and Napoleon will provide replacement partsing components and remote controls are covered and Napoleon will provide replacement parts
free of charge during the first year of the limited warranty.free of charge during the first year of the limited warranty.
free of charge during the first year of the limited warranty.
free of charge during the first year of the limited warranty.free of charge during the first year of the limited warranty.
Light bulbs are NOT covered by the warranty.Light bulbs are NOT covered by the warranty.
Light bulbs are NOT covered by the warranty.
Light bulbs are NOT covered by the warranty.Light bulbs are NOT covered by the warranty.
Any labour related to warranty repair is not covered.Any labour related to warranty repair is not covered.
Any labour related to warranty repair is not covered.
Any labour related to warranty repair is not covered.Any labour related to warranty repair is not covered.
CONDITIONS AND LIMITATIONS
NAPOLEON warrants its products against manufacturing defects to the original purchaser only -- i.e., the individual or legal entity (registered customer) whose name appears on the
warranty registration card filed with NAPOLEON -- provided that the purchase was made through an authorized NAPOLEON dealer and is subject to the following conditions and limitations:
This factory warranty is nontransferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and parts installed from other manufacturers will nullify this
warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discolouring caused by excessive heat, abrasive and chemical cleaners nor chipping on porcelain enamel
parts, mechanical breakage of PHAZER™ logs and embers.
In the first year only, this warranty extends to the repair or replacement of warranted part s which are defective in material or workmanship provided that the product has been operated in
accordance with the operation instructions and under normal conditions.
Napoleon will not be responsible for installation, labour or any other expenses related to the reinstallation of a warranted part and such expenses are not covered by this warranty .
Notwithstanding any provisions contained in this Limited Warranty , NAPOLEON’S responsibility under this warranty is defined as above and it shall not in any event extend to any incidental,
consequential or indirect damages.
This warranty defines the obligations and liability of NAPOLEON with respect to the NAPOLEON electric fireplace and any other warranties expressed or implied with respect to this
product, its components or accessories are excluded.
Napoleon neither assumes, nor authorizes any third party to assume, on it's behalf, any other liabilities with respect to the sale of the product.
Any damages to fireplace, brass trim or other component due to water, weather damage, long periods of dampness, condensation, damaging chemicals or cleaners will not be the
responsibility of NAPOLEON.
The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from your authorized dealer. The warranty registration card
must be returned within fourteen days to register the warranty.
NAPOLEON reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.
IMPORTANT INSTRUCTIONSLOCATING YOUR ELECTRIC FIREPLACE
1. READ ALL INSTRUCTIONS BEFORE USING THIS APPLI-
ANCE. THIS APPLIANCE IS HOT WHEN USED.
2. To avoid burns, DO NOT let bare skin touch hot surfaces.
The trim around the heat outlet becomes hot during fireplace operation. Keep combustible material; such as furniture, pillows, bedding, paper, clothes and draperies at
least 3 feet from the front of the unit.
CAUTION: Extreme caution is necessary when any fire-
3.
place is used by or near children or invalids, also whenever the heater is left operating and unattended.
4. Do not operate if the power cord or fireplace is damaged, or if the unit is dropped or damaged in any manner.
5. Under no circumstances should this fireplace be modified. Use it only as described in the manual. Any repairs to
the fireplace should be carried out by a qualified service
person.
6. Do not use outdoors.
7. Do not insert or allow foreign objects to enter any venti-
lation or exhaust openings as this may cause an electrical
short or fire. This could also damage the fireplace.
8. To prevent a possible fire, DO NOT block air intakes or
exhaust in any manner. DO NOT use on soft surfaces where
openings may become blocked.
9. This heater has hot and arcing or sparking parts inside.
DO NOT use in areas where gasoline, paint or flammable
liquids are used or stored. This fireplace SHOULD NOT be
used as a drying rack.
10. This fireplace is NOT intended for wood or other flam-
mable material to be burned inside of it.
11. Make sure the fireplace is unplugged before any cleaning or maintenance is performed on the heater.
12. Avoid the use of extension cords. The extension cord
may overheat and cause a fire.
13. Do not strike the glass on the fireplace.
14. Always unplug heater when not in use.
15. This heater is not intended for use in bathrooms, laun-
dry areas and similar indoor locations. Never locate heater
where it may fall into a bathtub or other water container.
16. Do not run cord under carpeting. Do not cover cord with
throw rugs, runners or similar coverings. Arrange cord away
from traffic area and where it will not be tripped over.
17. To disconnect heater, turn controls to off, then remove
the plug from the outlet.
18. Use this heater only as described in this manual. Any
other use not recommended by the manufacturer may
cause fire, electric shock or injury to persons.
Your new fireplace may be installed into an existing masonry or zero clearance fireplace. It may also be installed
using a prefabricated cabinet available from your dealer or
may be built into a wall. For the best effect, install the fireplace out of direct sunlight.
EF31 DIMENSIONS
SAVE THESE INSTRUCTIONS.
19.
W415-0469 / A / 01.04.05
Page 5
OPERATION
There are two operation controls for the EF31.There are two operation controls for the EF31.
There are two operation controls for the EF31.
There are two operation controls for the EF31.There are two operation controls for the EF31.
1 - Controls the heater. 2 - Controls the flame effect.
TT
o access the contro access the contr
T
o access the contr
TT
Control DoorControl Door
Control Door
Control DoorControl Door
o access the contro access the contr
slide the control door toslide the control door to
slide the control door to
slide the control door toslide the control door to
the right.the right.
the right.
the right.the right.
1. 1.
HeaterHeater
1.
Heater
1. 1.
HeaterHeater
To set the heater at the maximum setting - roll the switch
up to the uppermost setting.
olsols
,,
ols
,
olsols
,,
To turn the heater off - roll the switch down to the lower
most setting.
Flame effectFlame effect
2. 2.
Flame effect
2.
Flame effectFlame effect
2. 2.
The rocker switch is used to turn the flame effect on and
off. Depress the left side of the switch to turn the flame
effect on and the right side to turn off.
FLAME EFFECT
The flame generator has a random modulating control
which causes the flame effect to speed up and slow down
sporadically. This action creates the realistic flame appearance and can not be modified.
MAINTENANCE
Bulb Replacement : If the flame appears darker on one
side of the fireplace, check the light bulbs to ensure that
one has not burned out.
Bulb must be replaced with a MAX 75 watt Quartz 78mm
light bulb. See Light Replacement section.
5
FINISHING
MANTEL
The minimum distance from the top of the unit that the
mantel can be installed is 0", at any depth.
When using paint or lacquer to finish theWhen using paint or lacquer to finish the
When using paint or lacquer to finish the
When using paint or lacquer to finish theWhen using paint or lacquer to finish the
mantel, such paint or lacquer must be heatmantel, such paint or lacquer must be heat
mantel, such paint or lacquer must be heat
mantel, such paint or lacquer must be heatmantel, such paint or lacquer must be heat
resistant to prevent discolouration.resistant to prevent discolouration.
resistant to prevent discolouration.
resistant to prevent discolouration.resistant to prevent discolouration.
CLEARANCE TO COMBUSTIBLES
Sides.........................0 inches
Sides.................0 mm / 0inches
Back..........................0 inches
Sides.................0 mm / 0inches
Floor..........................0 inches
Floor.................0 mm / 0inches
Top............................ 0 inches
Top0 mm / 0 inches
FRAMING AND FINISHING
Nailing
Tab
Installation
Sheet
Metal
Screw
1. Choose fireplace location.
2. Place fireplace in position.
3. Frame in fireplace with header across the top. It is im-
portant to allow for the finished facing materials when setting the depth of the unit.
4. Remove the two screws from the sides of the fireplace
and attach the nailing tabs with the screws.
5. To determine the final location of the nailing tab, you
must first determine the thickness of your finishing material (i.e. sheetrock/drywall) This will determine the dimension from the front edge to the nailing tab. Secure with a
sheet metal screw supplied.
6. Attach the nailing tabs to the frame.
W415-0469 / A / 01.04.05
Page 6
6
EF31
Corner Installation
Top View
HEARTH
A A
hearth is NOT necessaryhearth is NOT necessary
A
hearth is NOT necessary
A A
hearth is NOT necessaryhearth is NOT necessary
thetic purthetic pur
thetic pur
thetic purthetic pur
posesposes
poses
posesposes
..
.
..
but is recommended for aes-but is recommended for aes-
but is recommended for aes-
but is recommended for aes-but is recommended for aes-
COLD CLIMATE INSTALLATION
WARNING:WARNING:
WARNING:
WARNING:WARNING:
hind the fireplace, when the fireplace is being installedhind the fireplace, when the fireplace is being installed
hind the fireplace, when the fireplace is being installed
hind the fireplace, when the fireplace is being installedhind the fireplace, when the fireplace is being installed
on an outside won an outside w
on an outside w
on an outside won an outside w
It is MANDIt is MAND
It is MAND
It is MANDIt is MAND
all or call or c
all or c
all or call or c
AA
TT
A
T
AA
TT
OROR
OR
OROR
hasehase
hase
hasehase
Y to haY to ha
Y to ha
Y to haY to ha
..
.
..
vv
e an insulae an insula
v
e an insula
vv
e an insulae an insula
ted wted w
ted w
ted wted w
all be-all be-
all be-
all be-all be-
GLASS REMOVAL
Front View
Note: In order to avoid the possibility of exposed insulation
or vapour barrier coming in contact with the fireplace
body, it is recommended that the walls of the fireplace enclosure be “finished” (ie: drywall/sheetrock), as you would
finish any other outside wall of a home. This will ensure that
clearance to combustibles is maintained within the cavity.
Remove the two screws holding the glass retainer and
pull the glass and retainer forward until the glass is past
the fireplace bottom. Lower and remove.
Place the glass and retainer in a safe spot.
LOG INSTALLATION
1. Position logs #1 and #2 as shown.
The diffuser base has been moulded to cradle the logs.
VV
erer
tical Grtical Gr
V
er
tical Gr
VV
erer
tical Grtical Gr
Be sure not to block the vertical groove running down theBe sure not to block the vertical groove running down the
Be sure not to block the vertical groove running down the
Be sure not to block the vertical groove running down theBe sure not to block the vertical groove running down the
centrcentr
e ofe of
centr
centrcentr
e of
e ofe of
the dif the dif
the dif
the dif the dif
fuserfuser
fuser
fuserfuser
..
.
..
oooo
oo
oooo
vv
ee
v
e
vv
ee
W415-0469 / A / 01.04.05
Page 7
OPTIONAL SCREEN INSTALLATION
1. Bunch the curtain mesh in the middle of the rod.
2. Insert one end of the rod through the hole indicated in the side
of the firebox frame.
3. The rod will need to be bowed in the middle in order to insert the
other end of the rod into the opposite hole.
4. Tuck the bottom of the curtain mesh behind the front lip of the
retainer.
ELECTRICAL CONNECTION
This fireplace requires a 15 amp, 120 volt and 60 hz
circuit. The fireplace should be on its own circuit. If
there are other appliances on the same circuit, this may
cause the circuit breaker or fuse to blow when the fireplace heater is in operation.
The unit comes with a 6' electrical cord, exiting the bottom right side. Plan your installation to avoid the use of
an extension cord. If you require an extension cord, it
must be at least 16 awg wire and be rated for 2025
watts.
Electrical outlet wires must comply with local building
codes to reduce the risk of fire, electrical shock and
injury.
Do NOT use the fireplace if any part has been under
water.
Call a qualified service technician IMMEDIATELY to have
the fireplace inspected for damage to the electrical circuit.
7
HARD WIRING CONNECTION
If it is necessary to hard wire this fireplace, a qualifiedIf it is necessary to hard wire this fireplace, a qualified
If it is necessary to hard wire this fireplace, a qualified
If it is necessary to hard wire this fireplace, a qualifiedIf it is necessary to hard wire this fireplace, a qualified
electrician may remove the cord connection, and wireelectrician may remove the cord connection, and wire
electrician may remove the cord connection, and wire
electrician may remove the cord connection, and wireelectrician may remove the cord connection, and wire
this unit directly to the house hold wiring.this unit directly to the house hold wiring.
this unit directly to the house hold wiring.
this unit directly to the house hold wiring.this unit directly to the house hold wiring.
Permanently framing the fireplace with an enclosure, requires the fireplace to be hardwired.
This fireplace must be electrically connected and grounded
in accordance with local codes, if hard wired. In the absence of local codes, use the current CSA C22.1 CANADIAN
ELECTRICAL CODE in Canada or the ANSI/NFPA 70-1996
NATIONAL ELECTRICAL CODE in the United States.
There are two methods to replace the light:There are two methods to replace the light:
There are two methods to replace the light:
There are two methods to replace the light:There are two methods to replace the light:
In either method, the electrical circuit breaker must beIn either method, the electrical circuit breaker must be
In either method, the electrical circuit breaker must be
In either method, the electrical circuit breaker must beIn either method, the electrical circuit breaker must be
shut off until the replacement procedure has been com-shut off until the replacement procedure has been com-
shut off until the replacement procedure has been com-
shut off until the replacement procedure has been com-shut off until the replacement procedure has been completed at which time it can be turned back on.pleted at which time it can be turned back on.
pleted at which time it can be turned back on.
pleted at which time it can be turned back on.pleted at which time it can be turned back on.
Light Bulb Replacement Method 1:
1. If the unit is not secured to the floor, turn the unit around
to view the access panel.
2. Remove the four screws securing the access panel.
3. Remove the light bulb by holding one of the wires and
moving the light bulb to the opposite side of the wire that
you are holding.
4. Replace using the new light bulb by following the removal instructions in reverse.
5. Replace the access panel and put the fireplace back into
position.
Light Bulb Replacement Method 2:
2. Remove the five screws holding the defuser screen. Pull
the top two corners in towards the center and remove from
the unit.
1. Remove the two screws holding the glass retainer and
pull forward to remove the glass. Place the glass and retainer in a safe spot.
3. Remove the two screws that hold the flame divider in
place and remove.
4. Remove the light bulbs by holding one wire from one
side of the socket and slide the light bulb to the opposite
side of the wire that you are holding.
5. Repeat steps 4 through 1 to re-assemble the unit.
W415-0469 / A / 01.04.05
Page 9
REPLACEMENTS
Contact your dealer for questions concerning prices and
availability of replacement parts. Normally all parts can be
ordered through your Napoleon dealer or distributor.
When ordering replacement parts always give the following information:
9
1. MODEL & SERIAL NUMBEROFFIREPLACE
2. INSTALLATIONDATEOFFIREPLACE
3. PART NUMBER
4. DESCRIPTIONOFPART
5. FINISH
FORFOR
FOR
FORFOR
THETHE
THE
THETHE
WARRANTYWARRANTY
WARRANTY
WARRANTYWARRANTY
ORIGINALORIGINAL
ORIGINAL
ORIGINALORIGINAL
REPLREPL
REPL
REPLREPL
INVOICEINVOICE
INVOICE
INVOICEINVOICE
AA
CEMENTCEMENT
A
CEMENT
AA
CEMENTCEMENT
WILLWILL
WILL
WILLWILL
CLAIMCLAIM
CLAIM
CLAIMCLAIM
BEBE
REQUIREDREQUIRED
BE
REQUIRED
BEBE
REQUIREDREQUIRED
..
.
..
, ,
TSTS
TS
TSTS
,
, ,
AA
A
AA
PHOPHO
PHO
PHOPHO
TOTO
HONOURHONOUR
TO
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PP
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ARAR
REPLACEMENT PARTSEF31 ACCESSORIES
#PART NO.DESCRIPTION
1W497-0002PLASTIC DIFFUSER
2W062-0019FAN / HEATER ASSEMBLY
3W380-0016THERMOSTA T KNOB
4W387-000575 WATT QUARTZ LIGHT BULB
5W435-0006FLAME EFFECT MOTOR
6W660-0040THERMOSTA T SWITCH
7W660-0023MAIN POWER SWITCH
8W010-1266FLAME EFFECT ASSEMBL Y
9GL-648LOG SET
10W135-0227LOG #1 - RIGHT LOG
11W135-0228LOG #2 - LEFT LOG
12W200-0162SCREEN COVER
13W215-0077FLAME EFFECT
14W300-0078GLASS
TT
OCOPYOCOPY
T
OCOPY
TT
OCOPYOCOPY
OFOF
OF
OFOF
THETHE
THE
THETHE
* IDENTIFIESITEMS WHICH ARE NOT ILLUSTRATED. FOR
FURTHER
Use only accessories designed for and listed with the
EF31 model.
#PART NO.DESCRIPTION
15E31SSCREEN KIT
INFORMATION, CONTACT YOUR N APOLEON
DEALER
.
W415-0469 / A / 01.04.05
Page 10
10
W415-0469 / A / 01.04.05
Page 11
11
TROUBLE SHOOTING GUIDE
SYMPTOMPROBLEMTEST SOLUTION
No Flame Light but- Light bulbs have burned out.- Remove access panel and change
everything else islight bulbs.
working properly.
Flame light, but no- Flame generator motor has burned out.- Consult your local dealer.
movement in the flame - Flame generator has come loose.- Remove the access panel and check to make
sure the flame generator is in the flame
generator bracket, and is secured to the
motor with the rubber tube.
Heater works but- Fan on heater is not working.- Consult your local dealer.
there is no air flow.
Fan works but there is- Heater is not working.- Consult your local dealer.
no heat.
Fireplace will not- Breaker or fuse has blown.- Check main power switch is turned on.
turn on.- Fireplace cord is unplugged.- Consult your local dealer.
- Check fuse or breaker in house hold electric
panel.
- Plug cord back into receptacle.
Heater does not turn off. - Thermostat is set to high.- Turn thermostat control down.
- Thermostat may be faulty.- Consult your local dealer.
Excessive noise coming - Dirt build up on fan bearing.- Vacuum the top control compartment.
from the top of the unit.- Defective blower.- Consult your local dealer.
Odour- Dust has settled on the- Run heater until odour ceases
heater element.(approx. 1/2 hr)
- Consult your local dealer.
Heater cycling on- Air intlets blocked.- Check to make sure there is nothing blocking
and offthe air inlets on the bottom of the unit.
- Should not be on high pile carpet that can
block air inlets.
W415-0469 / A / 01.04.05
Page 12
12
RATING PLATE LOCATION
There are two methods to gain access to the rating plate,There are two methods to gain access to the rating plate,
There are two methods to gain access to the rating plate,
There are two methods to gain access to the rating plate,There are two methods to gain access to the rating plate,
located behind the access panel.located behind the access panel.
located behind the access panel.
located behind the access panel.located behind the access panel.
Method 1:
1. If the unit is not secured to the floor, turn the unit around
to view the access panel.
Method 2:
1. Remove the two screws holding the glass retainer and
pull forward to remove the glass. Place the glass and retainer in a safe spot.
2. Remove the four screws securing the access panel.
2. Remove the five screws holding the defuser screen. Pull
the top two corners in towards the center and remove from
the unit.
3. Remove the four screws that hold the flame effect in
place and remove.
4. Repeat steps 3 through 1 to re-assemble the unit.
W415-0469 / A / 01.04.05
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