Napoleon Fireplaces EF30G User Manual

INSTALLER: LEAVE THIS MANUAL WITH THE APPLIANCE

CONSUMER: RETAIN THIS MANUAL FOR FUTURE REFERENCE

INSTALLATION AND

OPERATION INSTRUCTIONS

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON L4M 4Y8 Canada s [phone] s fax[phone]

www.napoleonreplaces.com s [e-mail]

For customer service inquiries, please call 1-866-592-6667

(9:00am - 5:00pm PST)

CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 1278 CSA STANDARD

EF30G

ELECTRIC FIREPLACE

CERTIFIED FOR CANADA AND UNITED STATES USING ANSI/CSA METHODS.

SAFETY INFORMATION

- Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any other
appliance.

If the information in these instructions are not
followed exactly, an electrical shock or fire may
result causing property damage, personal injury
or loss of life.

!

WARNING

1

$10.00

W415-0760 / 12.19.08

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2

• Do not operate fireplace before reading and understanding operating instructions. Failure to operate fireplace
according to operating instructions could cause fire or injury.

• Risk of burns. The fireplace should be turned off and cooled before servicing.

• Do not install damaged, incomplete or substitute components.

• Do not burn wood or other materials in this fireplace.

• Adults and especially children should be alerted to the hazards of high surface temperatures and should stay away to
avoid burns or clothing ignition. Supervise young children when they are in the same room as the fireplace.

• Clothing or other flammable material should not be placed on or near the fireplace.

• Due to high temperatures, the fireplace should be located out of traffic and away from furniture and draperies.

• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.

• Even after the fireplace is out, the glass and/or screen will remain hot for an extended period of time.

• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from hot
surfaces. These screens and guards must be fastened to the floor.

• Any safety screen or guard removed for servicing must be replaced prior to operating the fireplace.

• It is imperative that the control compartments, circulating blower and its passageway in the fireplace and are kept
clean. The fireplace should be inspected before use and at least annually by a qualified service person. More frequent
cleaning may be required due to excessive lint from carpeting, bedding material, etc. The fireplace area must be kept
clear and free from combustible materials, gasoline and other flammable vapors and liquids.

• Under no circumstances should this fireplace be modified.

• Do not use this fireplace if any part has been under water. Immediately call a qualified service technician to inspect
the fireplace and to replace any part of the control system which has been under water.

• Do not operate the fireplace with the glass door removed, cracked or broken. Replacement of the glass should be
done by a licensed or qualified service person.

• Do not strike or slam shut the fireplace glass door.

• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As with all plastic
bags, these are not toys and should be kept away from children and infants.

!

WARNING

table of contents

1.0 INTRODUCTION 2

3.0 ELECTRICAL REQUIREMENTS 7

3.0 INSTALLATION 10

4.0 FRAMING 13

5.0 OPERATING INSTRUCTIONS 15

6.0 MAINTENANCE 17

7.0 REPLACEMENTS 19

8.0 TROUBLESHOOTING 20

1.1 WARRANTY 3

1.2 GENERAL INSTRUCTIONS 4

1.3 PRECAUTIONS 4

1.4 LISTING APPROVALS 5

1.5 DIMENSIONS 6

1.6 LOCATING APPLIANCE 6

1.7 UNPACKING AND TESTING APPLIANCE 6

3.1 GROUNDING APPLIANCE 7

3.3 HARDWIRE INSTALLATION 8

3.1 MINIMUM CLEARANCE TO COMBUSTIBLES 10

3.2 NEW CONSTRUCTION OR RENOVATION 10

3.3 INSTALLING THE APPLIANCE 11

3.4 GLASS EMBER INSTALLATION 11

3.5 THERMOSTAT AND THERMAL SENSOR INSTALLATION 12

4.1 HEARTH 14

4.2 COLD CLIMATE INSTALLATION 14

4.3 MINIMUM MANTEL CLEARANCES 14

4.4 FINISHING CHECKLIST 14

5.1 REMOTE CONTROL 16

6.1 FLAME GENERATION BULB REPLACEMENT 17

6.2 EMBER BED BULB REPLACEMENT 18

6.3 CLEANING 18

1.0 introduction

NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.

TP - ELECTRIC WARNING

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Electrical components and wearable parts such as fan/heater, motors, switches, nylon bearing components
and remote controls are covered and NAPOLEON® will provide replacement parts free of charge during the
first year of limited warranty.
Light bulbs and fuses are NOT covered by the warranty.
Any labour related to warranty repair is not covered.
* Construction of models vary. Warranty applies only to components included with your specific heater.

NAPOLEON® ELECTRIC FIREPLACE PRESIDENT’S LIFETIME LIMITED WARRANTY

CONDITIONS AND LIMITATIONS

NAPOLEON® warrants its products against manufacturing defects to the original purchaser only -- i.e., the individual or legal entity (registered
customer) whose name appears on the warranty registration card filed with NAPOLEON® -- provided that the purchase was made through an
authorized NAPOLEON® dealer and is subject to the following conditions and limitations:
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire
codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and parts installed
from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused by excessive heat, abrasive and chemical
cleaners nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs.
In the first year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship
provided that the product has been operated in accordance with the operation instructions and under normal conditions.
NAPOLEON® will not be responsible for installation, labour or any other expenses related to the reinstallation of a warranted part and such
expenses are not covered by this warranty.
Notwithstanding any provisions contained in the President's Limited Lifetime Warranty, NAPOLEON’s responsibility under this warranty is defined
as above and it shall not in any event extend to any incidental, consequential or indirect damages.
This warranty defines the obligations and liability of NAPOLEON® with respect to the NAPOLEON® electric fireplace and any other warranties
expressed or implied with respect to this product, its components or accessories are excluded.
NAPOLEON® neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this
product.
Any damages to fireplace, brass trim or other component due to water, weather damage, long periods of dampness, condensation, damaging
chemicals or cleaners will not be the responsibility of NAPOLEON®.
The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from your
authorized dealer. The warranty registration card must be returned within fourteen days to register the warranty.
NAPOLEON® reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.

NAPOLEON® electric fireplaces are manufactured under the strict Standard of the world recognized

ISO 9001 : 2000 Quality Assurance Certificate.

NAPOLEON® products are designed with superior components and materials, assembled by trained craftsmen

who take great pride in their work. Once assembled the complete fireplace is thoroughly inspected by a qualified

technician before packing to ensure that you , the customer, receive the quality product that you expect from

NAPOLEON®.

1.1 warranty

3

TP - ELECTRIC WARNING

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4

!

WARNING

Read these instructions completely before beginning installation. Failure to follow them could cause a

fireplace malfunction resulting in serious injury and/or property damage.

All electric fireplaces have hot and arcing or sparking parts inside. Do not use it in areas where gaso-

line, paint or flammable liquids are present.

This electric fireplace is tested and listed for use only with the optional accessories listed in these

instructions. Use of optional accessories not specifically tested for this electric fireplace could void

the fireplace warranty and/or result in a safety hazard.

Risk of electric shock.

Do not open.

No user-serviceable parts inside.

High temperature, risk of fire. Keep electrical cords, drapery, furnishings, and other combustibles at

least 3 feet (0.9m) from the front of the fireplace and away from sides and rear.

Do not use damaged electrical cords.

Servicing should be done only while the fireplace is disconnected from the power supply circuit.

1.2 general instructions

This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed according to theses instructions.

1.2.1 Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the
outlet are on.

1.2.2 The appliance may emit a slight, harmless odour when rst used. This odour is normal and it is caused

by the initial heating of internal appliance elements and will not occur again.

1.2.3 If your appliance does not emit heat, consult the operation section of this manual for further information.

1.3 precautions

1.2.4 Use with a CSA or UL certied surge protector.

When using electric appliances, basic precautions should always be followed to reduce the risk of re, electric

shock, and injury to persons, including the following:

1.3.1 Read all instructions before using this appliance.

1.3.2 This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided,

use handles when moving this appliance. Keep combustible materials, such as furniture, pillows,
bedding, papers, clothes, and curtains at least 3 feet (0.9 meters) from the front of the appliance and
keep them away from the sides and rear.

1.3.3 Extreme caution is necessary when this appliance is used by or near children and whenever the
appliance is left operating and unattended.

1.3.4 Always unplug appliance when not in use.

TP - ELECTRIC GENERAL INSTRUCTIONS WARNING

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1.3.5 Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.

1.3.6 Do not use outdoors.

1.3.7 This appliance is not intended for use in bathrooms, laundry areas and similar indoor locations. Never

locate appliance where it may fall into a bathtub or other water container.

1.3.8 To disconnect appliance, turn controls to off, then remove plug from outlet.

1.3.9 Connect to properly grounded outlets only.

1.3.10 Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an

electric shock or re, or damage the appliance.

1.3.11 To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on soft

surfaces, like a carpet, where openings may become blocked.

1.3.12 Use this appliance only as described in this manual. Any other use not recommended by the

manufacturer may cause re, electric shock, or injury to persons.

1.3.13 Avoid the use of an extension cord because the extension cord may overheat and cause a risk of re.

However, if an extension cord must be used, the cord shall be No.14 AWG minimum size and rated
not less than 1875 watts.

5

SAVE THESE INSTRUCTIONS.

1.4 listing approvals

This appliance has been tested in accordance with the CSA Standards for xed and location-dedicated electric

room appliances in the United States and Canada. If you need assistance during installation, please contact
your local dealer.

Model Number EF30G

Description Electric Appliance

Voltage 120V AC

Watts MAX 1500W

Amps 15 AMP Grounded Circuit

Appliance

Width

Appliance

Height

Appliance

Depth

Net Weight 77 lbs (35kgs)

Gross Weight 83.8 lbs (38kgs)

30" (762mm)

32.29" (820mm)

11.02" (280mm)

NOTE: This appliance must be electrically wired and grounded
in accordance with local codes or, in the absence of local
codes, with National Electric Code ANSI/NFPA 70-latest edition
or the Canadian Electric Code, CSA C22.1 as appropriate.

W415-0760 / 12.19.08

6

Top View

Rating Plate
and Serial
Number

Back View

Power Cord

and

Thermostat

30.375”

26.500”

Side

View

32.250”

Heater vents - DO

NOT COVER

10.250”

11.000”

30.000”

!

WARNING

TOP VIEW SHOWING APPROVED ROOM

LOCATIONS OF FIREPLACE

!

WARNING

Due to high temperatures, this electric fireplace should be located out of traffic. Keep combustible materials such

as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9m) from the front of the fireplace.

Never locate this electric fireplace where it may fall into a bathtub or other water container.

Wear safety gloves and safety glasses for protection during installation and maintenance.

To prevent contact with sagging or loose insulation, the electric fireplace must not be installed against vapor

barrier or exposed insulation. Localized overheating could occur and a fire could result.

1.5 dimensions

FIGURE 1a

FIGURE 1b

FIGURE 1c

FIGURE 1d

Heater vents and air

openings can not be covered

in any circumstances.

1.6 locating appliance

1.7 unpacking and testing appliance

Minimum clearance of 1" on all sides, back and top must be
maintained at all times. Illustrations throughout these instruc-

tions reect typical installations and are for design purposes

only. Actual installations may vary slightly due to individual
preferences.

Figure 1.6 illustrates a variety of ways the appliance may be
located in a room. The appliance may be installed directly on

the oor (uncarpeted), or raised on a hearth.

Carefully remove the appliance from the box. Prior to installing the appliance, test to make sure the appliance
operates properly by plugging the power supply cord into a conveniently located 120 Volt grounded outlet.

FIGURE 1.6

TP - LOCATING APPLIANCE WARNING

W415-0760 / 12.19.08

3.0 electrical requirements

3.1 grounding appliance

This appliance is for use on 120 Volts. The cord has a plug as
shown in (A) of Figure 1 given below. An adapter as shown in
(C) is available for connecting three-blade grounding type plugs
to two-slot receptacles. The green grounding lug extending
from the adapter must be connected to a permanent ground
such as a properly grounded outlet box. The adapter should
not be used if a three-slot grounded receptacle is available.

To disconnect appliance, turn controls to off, then remove plug
from outlet.

FIGURE 3.1

7

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8

2 35W

IF YOU PUT IN THE TEMPERATURE

SENSOR ON THE WALL.PLS CHOOSE 2

IF YOU USE THE
TEMPERATURE
SENSOR.PLS CHOOSE 1

2

1

TEMPERATURE

CONTROL SWITCH

t

10 -10

5-5

4-4

10

-

10

1-1

9-9

6-6

2-2

3-3

12-12

8-8

PTC

t105!

REMO.

SI P2

RECEIVER

MAIN CONTROL

POWER

2 35W

N

L

FL
A

M
E M

O
TOR

~

M

BLOWER

MOTOR

HEAT

ER 2

~

M

HEAT

ER 1

TEMPERATURE

SENSOR

t

[

+
k

_

R

G

TEM.

P-N0

H2

H1+
FAN

P-L

P-NI

MOTOR

LAMP

FI

RE

7-7

!

WARNING

Ensure all power is turned off before hard wiring this fireplace.

3.3 hardwire installation

ELECTRIC DIAGRAM

FIGURE 3.3

If it is necessary to hard wire this appliance, a qualied electrician may remove the cord connection, and wire

the appliance directly to the house hold wiring.

This appliance must be electrically connected and grounded in accordance with local codes, if hard wired. In
the absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the
ANSI/NFPA 70-1996 NATIONAL ELECTRICAL CODE in the United States.

TP - HARDWIRE WARNING

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9

3.3.1 Remove cover plate
located beside the

FIGURE 3.3.1

power cord to reveal
the 7/8” wire hole.
Discard cover plate,
screws and insert a
box connector into
the hole.

3.3.2 Remove the lower
back panel from the
appliance to expose
wiring.

FIGURE 3.3.3

Remove 2 screws on cover plate.

3.3.3 Remove the power
cord strain-relief
from the side of the
appliance and cut
the cord where

Power Cord

Cut

shown below. This
will be the hardwire
connection point.

3.3.4 Feed the supply
wires through the box connector and the grommet.

FIGURE 3.3.2

Hot Wire

Common Wire

Ground Wire

FIGURE 3.3.4

Box

Connector

Final Connection

3.3.5 Using wire connectors connect the common (white) wires together, then the hot (black) wires, and then
the ground (green) wires.

3.3.6 Ensure the newly connected wires are kept away from the rotating parts and the circuit board, and
re-install the back panel.

NOTE: This appliance must be serviced from the back, leave enough wire so that the appliance can be
removed from the enclosure without disconnecting the power supply wires.

W415-0760 / 12.19.08

10

!

WARNING

RISK OF FIRE! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fire, electric shock or personal injury. Do not run cord under carpeting. Do not cover
cord with throw rugs, runners or the like. Arrange cord away from traffic areas and where it will not be tripped over.

RISK OF FIRE! To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft

surfaces where openings may become blocked.

RISK OF FIRE! Do not blow or place insulation against the fireplace.

This electric fireplace is tested and listed for use only with the approved optional accessories. Use of optional

accessories not specifically tested for this electric fireplace could void the warranty and/or result in a safety hazard.

If the information in these instructions is not followed exactly, a fire or explosion may result causing property

damage, personal injury or death. Do not store or use gasoline or other flammable vapors in the vicinity of this or

any other fireplace.

This appliance must remain removable from the enclosure. The appliance may be hardwired, but it is recommended

that it be plugged into a standard outlet using the supplied power cord. This appliance must not be sealed around

the front facing.

Fireplace vents located on the front and back of this electric fireplace cannot, in any way, be covered as it may

create a fire hazard.

3.0 installation

BEFORE INSTALLATION

Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high trafc

areas. NOTE: Follow all national and local electrical codes. This appliance can be installed into either
an existing appliance opening or as new construction / renovation.

EXISTING APPLIANCE INSTALLATION

Thoroughly clean out the existing appliance and hearth area. Plan the power supply. If an existing grounded
outlet is near the appliance, the power cord can run behind the appliance. If the cord is not long enough to
reach the outlet, a grounded extension cord minimum AWG No. 14 and rated to a minimum of 1875 watts may
be used. If you plan to cut or drill a hole in the existing appliance for wiring, it is best to hire a professional to do
this step in order to prevent personal injury.

3.1 minimum clearance to combustibles

Sides, back and top 1"

3.2 new construction or renovation

3.2.1 Select a location that is not prone to moisture and is located at least 0.9 m or 3 feet away from
combustible materials such as curtains or drapes, furniture, bedding, paper, etc.

3.2.2 Place the appliance in selected location to see how it will look in the future.

3.2.3 Mark the desired location on the oor and store appliance in a safe, dry and dust free location.

3.2.4 Frame in an opening leaving at least 1/4" (6 mm) around the edge of the appliance. Any new wiring

must be done in compliance with local and national codes and other applicable regulations in order to

reduce the risk of re, electric shock or other injuries. Therefore, it is strongly recommended that you

hire a professional to complete any such work.

TP - INSTALLATION WARNING

W415-0760 / 12.19.08

3.3 installing the appliance

!

WARNING

Glass front must be removed and the fireplaces must be installed in it’s final location before the

glass embers are installed.

Glass embers may have sharp edges, wear safety glasses and gloves when handling.

3.3.1 Once the site has been prepared, the appliance can be installed.

3.3.2 Make sure the main power switch is in the "OFF" position.

3.3.3 Plug the appliance into a 15-amp/120 Volt, grounded outlet. Use a CSA or UL approved surge protector.

3.3.4 Push in the appliance so that the trim is against the nished mantel or wall surface.

3.4 glass ember installation

3.4.1 To remove the glass front, remove the two bottom screws as illustrated below.

3.4.2 Lift the front up and pull forward and off. Set the front in a location where it will not be knocked over or

damaged.

11

3.4.3 Carefully distribute the glass embers into the bottom tray on the front of the appliance as illustrated.

3.4.4 Re-install the glass front using the two securing screws.

GLASS
FRONT

BOTTOM

TRAY

2 SCREWS

TP - GLASS EMBER WARNING

W415-0760 / 12.19.08

12

3.5 thermostat and thermal sensor installation

This appliance has two options for heat control.

First is a thermal controlled sensor, which comes plugged into the appliance beside the main power cord. This
sensor has no user temperature set points, it will turn off the heater when the sensor reaches its pre-set point,
and will only turn the heater back on when it has cooled back down below this set point. On the low setting
(green light) the set point is 16°C/61°F, on medium (orange light) 22°C/72°F and on high (red light) 28°C/82°F.
This small sensor can be placed anywhere in the room within the length of the sensor wire, but it should not be
placed near the top or front of the appliance. Placing the sensor too close to the heater area of the appliance
will cause unwanted cycling of the heater.

Second is the option of a wall-mounted thermostat. Napoleon Part # W690-0001, W660-0081, or an equivalent
low voltage thermostat.

A wall thermostat can be used in place of the thermal control sensor. You must rst remove the sensor by

unplugging it from the right side of the appliance beside the main power cord. Replace the sensor with the wire
harness provided in the manual baggie. Plug it into the appliance and connect the other end to the thermostat.
The thermostat should be placed as per the thermostat installation instructions.

FIGURE 3.5a

FIGURE 3.5c

FIGURE 3.5b

W415-0760 / 12.19.08

4.0 framing

11 3/4”

29”

31 1/2”

HEADER

13

FIGURE 9

FIGURE 10

NOTE: In order to avoid the possibility of exposed insulation or vapour barrier coming in contact with

the appliance body, it is recommended that the walls of the appliance enclosure be “nished” (ie: dry­wall/sheetrock), as you would nish any other outside wall of a home. This will ensure that clearance

to combustibles is maintained within the cavity.

W415-0760 / 12.19.08

14

!

WARNING

It is MANDATORY to have an insulated wall behind the fireplace, when the fireplace is being installed

on an outside wall or chase.

!

WARNING

Risk of fire, maintain all specified air space clearances to combustibles. Failure to comply with

these instructions may cause a fire or cause the appliance to overheat. Ensure all clearances (i.e.

back, side, top, vent, hearth, mantel, front, etc.) are clearly maintained.

When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to

prevent discolouration.

4.1 hearth

A hearth is NOT necessary but is recommended for aesthetic purposes.

4.2 cold climate installation

4.3 minimum mantel clearances

The minimum distance from the top of the appliance that the
mantel can be installed is 10", at any depth.

4.4 finishing checklist

4.4.1 Power supply service must be completed prior to nishing to avoid reconstruction.

4.4.2 Appliance vents and air openings cannot be covered in any circumstances.

FIGURE 4.3

W415-0760 / 12.19.08

TP - MINIMUM MANTEL CLEARANCES WARNING

TP - COLD CLIMATE WARNING

5.0 operating instructions

The controls are located on the bottom right corner of
the appliance.

15

5.0.1 Plug in your electric appliance.

5.0.2 Main ON/OFF Power Switch and LED:

- This switch is located on the right side of the
control panel. The "|" indicates ON and "O"
indicates OFF.

- When the appliance is rst turned on, the default

settings are as follows:

- Ember bed: HIGH

- Flame: HIGH

- Appliance: OFF

5.0.3 Temperature Control Button and LED:
The Appliance LED is located to the right of the
FLAME Button. Push the TEMP button to cycle
through different appliance settings. Press and
release the TEMP button to cycle through LO,
MED, HI and OFF. Each time the TEMP button
is pushed, the Appliance LED will change to its
corresponding color: Green for LO, Orange for MED, Red for HI, and blank for OFF. When the appliance
is turned on, heat will emit through the vents located in the middle of the top louvre panel. The appliance
has a built-in thermostat so it will shut off automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below the pre-set temperature. NOTE: When

the appliance is turned on for the rst time, it may release a slight, harmless odour. This odour is

a normal occurrence caused by the initial heating of the internal heating elements and should
not occur again.

FIGURE 5.0.3

5.0.3 Flame Control Button:

This button is located to the right of the TEMP Button. After power is turned on, push the FLAME control

button to adjust the ame and ember bed brightness. Press and release the Flame Control Button to

cycle through LO, MED, HI and OFF.

W415-0760 / 12.19.08

16

REMOTE CONTROL FOR ELECTRIC

FIREPLACE

Indicator

Light

Infrared Ray Exit

ON /O FF

-

+

+

-

5.1 remote control

5.1.1 Plug in your electric appliance.

5.1.2 Make sure the appliance's main Power ON/OFF button is at the ON position!

The remote control will NOT work if the main Power button is at the OFF
position.

5.1.3 When operating the remote control, it must be directed towards the front
of the appliance.

5.1.4 The button at the top left corner of the remote is the main ON/OFF
power button. Pressing this button activates the power to the appliance.

5.1.5 To adjust the ember bed brightness, press the “+” or “-” buttons. To
increase the ember bed brightness, press the “+” button, to decrease
the ember bed brightness, press the "-" button. There are seven levels
of brightness.

5.1.6 To activate the appliance, press the button. Press and release the
button to cycle through LO, MED, HI and OFF. Each time the button
is pushed, the Appliance LED will change to its corresponding colour:
Green for LO, Orange for MED, Red for HI, and blank for OFF. The
appliance has a built-in thermostat so it will shut off automatically once the
pre-set temperature is reached. It will also turn on automatically if the room
temperature drops below the pre-set temperature.

FIGURE 5.1

5.1.6 To adjust the height of the ame, press the “+” or “-” buttons. To increase the height of the ame, press

the “+” button, to decrease the height of the ame, press the "-" button. There are seven levels of
ame effects.

5.1.7 To turn off the appliance, press the ON/OFF button once.

NOTE: This remote control must remain within 8 meters or 26 feet of the appliance to be effective.
Make sure your batteries are fully charged and installed correctly in your remote control.

W415-0760 / 12.19.08

6.0 maintenance

!

WARNING

Always disconnect the power and allow the electric fireplace to cool before performing any cleaning,

maintenance or relocation of this electric fireplace. Turn controls to OFF and remove plug from outlet

or turn off the house circuit breaker to electric fireplace receptacle.

Do not install replacement bulbs that exceed specified maximum watts.

The halogen light bulbs in your unit can become extremely hot. Allow at least 10 minutes between
turning off the fireplace and removing the light bulbs to avoid accidental burns. Do not handle the

lamp (bulbs) with bare fingers, oils from your skin will damage the bulbs whey they heat up. Use

gloves or a clean dry cloth when handling bulbs.

Most halogen light bulbs are rated to last approximately 1800 hours. Like all light bulbs, halogen bulbs require
periodic replacement. When the bulbs in your appliance have burned out you will notice one or more of following:

COMMON OBSERVED PROBLEMS:

- There is no ame

- Flame or Ember bed is dim or dark in certain areas

- Flame is not moving or glowing

17

Your appliance appliance must be opened in order to replace the light bulbs. To
reduce the number of times you need to open the appliance, replace all bulbs at the
same time if they are close to the end of their rated life.

There are a total of 8 halogen light bulbs (Type GX6.35, rated 120Volts, 35Watts) in
your appliance:

- 2 bulbs provide illumination for the ember bed

- 2 bulbs provide illumination for ame generation

- 4 extra bulbs for replacement

FIGURE 6.0

6.1 flame generation bulb replacement

6.1.1 Remove the 7 screws from the bottom half of the back of appliance as
illustrated. Remove back plate.

6.1.2a Locate the ame generation cylinder drum. It is constructed of two

removable halves. They are two (2) matte black sheet metal pieces
with holes in them, either of which can be removed from the appliance.

6.1.2b Remove the screw as illustrated that are used to secure the ame

generation cylinder drum.

6.1.2c Squeeze half of drum cylinder until its top edge clears the top drum
track. Remove the bottom edge of the cylinder drum from the bottom
drum track. This will give you access to the light bulbs. NOTE: Do not

exert excessive pressures on the drum cylinder as this may
cause damage.

FIGURE 6.1.1

FIGURE 6.1.2

TP - MAINTENANCE WARNING

W415-0760 / 12.19.08

18

BACK PLATE

Bulbs with Spring Clips

Flame Generation

Cylinder Drum

LOCATE THE EMBER BED BULBS

Back View of Insert

Mantel

EMBER BED BULB

REPLACEMENT

3 Screws On The Back

2 Screws

On The

Side

2 Screws

On The

Side

BACK PLATE

Back View of Insert

Mantel

3 Screws On The Back

2 Screws

On The

Side

2 Screws

On The

Side

6.1.3 Remove spring clip. Hold socket and pull out old bulb.

6.1.4 Hold socket and push in new bulb (DO NOT exceed wattage). Replace

spring clip.

6.1.5 Repeat steps 3 and 4 for the second bulb.

6.1.6 Insert bottom edge of removed cylinder half into bottom drum track.

Gently squeeze drum cylinder until its top edge t into top drum rack.

Reattach the screw that was previously removed.

6.1.7 Secure the backplate to the main appliance by reattaching the 7
screws removed.

6.2 ember bed bulb replacement

6.2.1 Remove the 7 screws from the bottom
half of the back of appliance as illustrated.
Remove back plate.

6.2.2 Locate the ember bed bulbs which are

underneath the ame generation cylinder

drum.

FIGURE 6.1.2

FIGURE 6.1.6

6.2.3 Remove spring clip. Hold socket and pull

out old bulb.

6.2.4 Hold socket and push in new bulb (DO NOT exceed wattage or handle
with bare hands).

6.2.5 Repeat steps 3 and 4 for the second bulb.

6.2.6 Secure the back plate to the main appliance by reattaching the 7

screws that were previously removed.

6.3 cleaning

6.3.1 The glass is cleaned in the factory during assembly. During shipment, installation, handling, etc. the

glass surface may collect dust particles. These can be removed by bufng lightly with a clean dry cloth.

6.3.2 To remove ngerprints or other marks, the glass can be cleaned with a damp cloth using a good quality

household glass cleaner. The glass should be completely dried with a lint free cloth or paper towel.

6.3.3 In the event of glass breakage, vacuum all remaining glass pieces with a shop vac. DO NOT VACUUM

WHILE PIECES ARE HOT. Replace glass only with replacement part specically for this appliance.

Never substitute material. Only fully tempered safety glass may be used on this appliance.

FIGURE 6.2.1

FIGURE 6.2.2

FIGURE 6.2.4

W415-0760 / 12.19.08

7.0 replacements

Contact your dealer or the factory for questions concerning prices and policies on replacement parts. Normally
all parts can be ordered through your Authorized dealer / distributor.

FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE ORIGINAL INVOICE WILL BE
REQUIRED TO HONOUR THE CLAIM.

When ordering replacement parts always give the following information:

● Model & Serial Number of appliance

● Installation date of appliance

● Part number

● Description of part

● Finish

* IDENTIFIES ITEMS WHICH ARE NOT ILLUSTRATED. FOR FURTHER INFORMATION, CONTACT YOUR
AUTHORIZED DEALER.

Failure to position the parts in accordance with

this manual or failure to use only parts

specifically approved with this appliance may

result in property damage or personal injury.

!

WARNING

2

1

3 4

ON/OF F

-

+

+

-

5

For aftermarket sales and service please call 1-866-592-6667

REF NO. EF30S DESCRIPTION

1 DQ017-002 LIGHT BULBS

2 DQ002-006 CIRCUIT BOARDS

3 DQ006-003 SWITCHES

4 R-19 REMOTE CONTROL

5 Q/T FRT01-000-00B HEATER (HEATER WITH BLOWER)

6 W300-0117 REPLACEMENT GLASS EMBERS

REF NO. EF30S DESCRIPTION

1* W660-0081 DIGITAL THERMOSTAT

2* W690-0001 MILLIVOLT THERMOSTAT

19

components

accessories

NOTE: Care must be taken when removing and disposing of any broken glass or damaged compo­nents. Be sure to vacuum up any broken glass from inside the appliance before operation.

TP - REPLACEMENTS

W415-0760 / 12.19.08

20

!

WARNING

Turn off the fireplace completely and let cool before servicing. Only a qualified service person should

service and repair this electric fireplace.

SYMPTOM

Dim or no flame.

Ember bed is not
glowing or dimming.

Fireplace turns off
and will not turn on.

Fireplace will not
come on when switch
is flipped to ON.

Remote control does
not work.

No warm air is
coming out of the
fireplace.

PROBLEM

TEST SOLUTION

Bulb(s) are burnt out.

Bulb(s) are burnt out.

Fireplace has overheated and
safety device has caused the
termal switch to disconnect.

House circuit breaker has tripped.

Fireplace is not plugged into an
electrical outlet.

Fireplace has overheated and
safety device has caused the
thermal switch to disconnect.

Low batteries.

Room temperature is higher
than the fireplace setting (if it is
set to LO or MED).

- Inspect the bulbs inside the flame generation cylinder
drum and replace them if necessary.

- Inspect the ember bed bulbs and replace them if necessary.

- Unplug the unit, allow fireplace to cool for 10 minutes, then
plug it back in.

- Reset house circuit breaker.

- Check plug and plug it in.

- Unplug the unit, allow fireplace to cool for 10 minutes, then
plug it back in.

- Replace AA batteries in remote transmitter.

- Set fireplace to a higher temperature setting (MED or HI).

8.0 troubleshooting

TP - TROUBLE SHOOTING WARNING
TP - TROUBLE SHOOTING_ELECTRIC

W415-0760 / 12.19.08