NEFB50H-3SV / NEFB60H-3SV
MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)
ENGLISH
FRENCH
PG. 35
INSTALLATION AND
ADD MANUAL TITLE
OPERATION MANUAL
Product Name / Code
TriVista™ Series
(MUST use title from Price Book)
(IF MULTIPLE, _____ ILLUSTRATED)
(NEFB60H-3SV llustrated)
SAFETY INFORMATION
!
WARNING
FIRE OR EXPLOSION HAZARD
If the information in these instructions are
not followed exactly, a fi re or explosion may
result causing property damage, personal
injury, or loss of life.
- Do not store or use gasoline or other
fl ammable vapors and liquids in the vicinity of
this or any other appliance.
INSTALLER:
Leave this manual with the appliance
CONSUMER:
Retain this manual for future reference
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA /
INTERTEK
LOGO
ADD PRODUCT IMAGE
ADD BUTTON BATTERY WARNING IF APPLICABLE
This appliance has a remote that requires button
batteries that are hazardous to young children.
FOR INDOOR USE ONLY
CSA 22.2 NO. 46 / UL 2021
CSA 22.2 NO. 46 / UL 1278
IF INSTALLATION + OPERATION, ADD SERIAL
NUMBER LABEL HERE
IF SEPARATE MANUALS, ADD “PLACE
BARCODE LABEL ON THE OWNER’S MANUAL”
$10.00
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone 1 (866) 820-8686 • www.napoleon.com • hearth@napoleon.com
W415-1953 / 02.27.19
EN
safety information
WARNING
!
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fi re or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or fl ammable liquids are present.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualifi ed service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
fl ammable vapors and liquids.
• Under no circumstances should this appliance be modifi ed.
• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualifi ed service person. Do not strike
or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.
note:
Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).
This appliance IS NOT suitable for installation in a bathroom.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffi c area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fi re, or damage the appliance.
2
• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.
W415-1953 / 02.27.19
safety information
WARNING
!
• To prevent a possible fi re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
• These appliances are tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifi cally tested for this appliance could void the warranty and/or result in
a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
servicing. To disconnect power to the appliance, turn controls to off then turn off power supply.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.
• Clothing or other fl ammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffi c and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
EN
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the fl oor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
damage to decorations, a TV or other electronic components.
!
WARNING:
compounds, which are known to the State of California to cause cancer, and chemicals including BBP and DEHP, which are known to the State of California to cause birth defects or other
reproductive harm. For more information, go to www.P65Warnings.ca.gov.
This product can expose you to chemicals including lead and lead
W415-1953 / 02.27.19
3
EN
table of contents
1.0 general information 5
1.1 dimensions 5
1.2 listing approvals 6
1.3 general instructions 6
1.4 unpacking the appliance 7
1.5 hardware list 7
1.6 rating plate information 8
1.7 label location 8
2.0 installation overview 9
3.0 installation 10
3.1 locating the appliance 10
3.2 grounding the appliance 11
3.3 minimum clearance to combustibles 11
3.4 minimum mantel clearances 11
3.5 rough framing 12
3.6 three-sided, two-sided, and single-sided viewing pre-installation 13
3.7 three-sided, two-sided, and single-sided viewing installation 14
3.7.1 three-sided viewing installation 14
3.7.2 two-sided viewing installation 14
3.7.3 single-sided viewing installation 15
3.8 three-sided, two-sided, and single-sided viewing post-installation 15
4.0 electrical information 16
4.1 NEFB50H-3SV wiring diagram 16
4.2 NEFB60H-3SV wiring diagram 17
4.3 hard-wiring introduction 18
4.4 installation preparation 18
4.4.1 120V hard-wiring 18
4.4.2 240V hard-wiring 19
4.4.3 testing and fi nishing 19
5.0 operating instructions 20
5.1 operating control panel 20
5.2 operating remote control 21
5.3 remote battery installation 22
6.0 finishing 23
6.1 fi nishing materials 23
6.1.1 screw-safe areas 23
6.1.2 installing combustible and non-combustible materials 24
6.2 media installation 25
6.3 front glass installation / removal 26
7.0 maintenance 26
8.0 replacement parts 27
8.1 NEFB50H-3SV overview 28
8.2 NEFB60H-3SV overview 29
9.0 troubleshooting 30
10.0 warranty 32
11.0 notes 33
4
note:
The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves
the right to change or modify any information within this manual at any time without notice. Changes, other than
editorial, are denoted by a vertical line in the margin.
W415-1953 / 02.27.19
1.1 dimensions
8 7/8” (226mm)
9 1/2” (242mm)
SIDE VIEW
4 5/16”
(110mm)
1.0 general information
dimensions
EN
1 1/4”
A
FRONT VIEW
(33mm)
B
2 3/8”
(60mm)
3 1/2”
C
TOP VIEW
(89mm)
50” (1270mm) 60” (1524mm)
48 5/8” (1235mm) 58 5/8” (1490)
48 13/16” (1240mm) 58 13/16” (1494mm)
A
B
Ref. NEFB50H-3SV NEFB60H-3SV
C
15”
(381mm)
21 1/4”
(539mm)
1/4”
(6mm)
W415-1953 / 02.27.19
5
EN
general information
1.2 listing approvals
Model No. NEFB50H-3SV NEFB60H-3SV
Description
Voltage
Watts
Amps
Appliance Width
Appliance Height
Appliance Depth
Net Weight
Gross Weight
This appliance has been tested in accordance with the CSA Standards for fi xed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact your
local dealer.
note:
This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of
local codes, with the latest edition of the National Electrical Code ANSI/NFPA 70 in the United States or the
Canadian Electrical Code CSA C22.1 in Canada.
50” three-sided viewing
electric appliance
120V/240V AC
Max. 1500W/3000W
15 AMP grounded circuit
50” (127cm) 60” (152.4cm)
21 1/4” (53.9cm)
9 1/2” (241mm)
60” three-sided viewing
electric appliance
1.3 general instructions
• This appliance is designed to be fully recessed into an enclosure. It is capable of three unique confi gurations.
• Ensure to test the appliance once installed into the rough-in framing to verify all functions are performing as
intended.
• Finishing materials must be installed in front of the appliance for all installation confi gurations.
• This appliance can be serviced while it is in an enclosure; however, if the appliance is removed from the enclosure, the fi nishing materials must also be removed.
• The appliance may emit a slight, harmless odour when fi rst used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat when called for, consult the “operation” section of this manual for further
information.
• Use with a CSA or UL certifi ed surge protector.
• Do not route the power cord directly underneath the appliance.
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed according to these instructions.
As with most electronic devices, your new electric appliance has been designed to operate at temperatures
between 5°C (41°F) and 35°C (95°F). During the colder winter months, allow the appliance to reach room
temperature before turning it on.
6
Batteries must be disposed of according to the local laws and regulations. Some batteries may be
recycled, and may be accepted for disposal at your local recycling center. Check with your
municipality for recycling instructions.
W415-1953 / 02.27.19
general information
1.4 unpacking the appliance
Ensure to unpack this appliance with 2 people. Reference the hardware list (see “hardware list” section) to prepare
for installation.
Manual, Remote, and
Glass Cleaning Cloth
Outer Box
N
A
POLE
O
N
EN
Exact packaging
location may vary.
Some packaging
has been hidden for
clarity.
Logs
(Quantities vary by
Hardware Kit
Crystal Media
(Large and small)
appliance size)
1.5 hardware list
A C DB E
Description
NEFB50H-3SV NEFB60H-3SV
Quantity
ST4x12 metal screws 6
A
Flat head screws 3 4
B
Metal bracket 6
C
Strain relief 1
D
Jumper wire (black & white) 2
E
W415-1953 / 02.27.19
7
EN
general information
1.6 rating plate information
The below illustration is for reference only. Refer to the appliance rating plate for accurate information.
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 / HOMOLOGUÉ SELON LES
ELECTRIC FIREPLACE. SUITABLE FOR BEDROOM
AND BED-SITTING ROOM INSTALLATION. SUITABLE
FOR MOBILE HOME INSTALLATION.
MASTER CONTRACT: 161746
NORMES NATIONALES CANADIENNES ET AMÉRICAINES: CSA 22.2 NO. 46 UL 2021
FOYER ÉLECTRIQUE. HOMOLOGUÉ POUR INSTALLATION
DANS UNE CHAMBRE À COUCHER, UNE SALLE DE BAIN ET
UN STUDIO. APPROPRIÉ POUR INSTALLATION DANS UNE
MAISON MOBILE.
CONTRAT-CADRE: 161746
FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1500/3000W PUISSANCE: 1500/3000W
DATE CODE: XXXXX CODE DE DATE:
DESIGNED IN NORTH AMERICA
BY WOLF STEEL LTD.
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
MADE IN CHINA
note:
The rating plate must remain with the appliance at all times. It must not be removed.
1.7 label location
A
NEFB50H-3SV
VOLTAGE: 120/240VAC TENSION: 120/240VCA
SAMPLE
B
C
MODEL / MODÈLE
DÉSIGNÉ EN AMÉRIQUE DE
NORD PAR WOLF STEEL LTD.
FABRIQUÉ EN CHINE
SERIAL NUMBER/NO. DE SÉRIE:
CEFB50H-3SV
NEFB50H
D
E
W385-2354
F
G
8
Images are for illustrative
purposes only. Labels may not always
appear exactly where they are illustrated.
Part Number
NEFB50H-3SV NEFB60H-3SV
A
W385-2017 “Hot Surface”
W385-2210 “Do Not Cover”
W385-2365 120V Hard-Wiring
W385-2366 240V Hard-Wiring
W385-2167 * “Caution”
W385-2163 * “Warning”
W415-1953 / 02.27.19
B
C
D
E
W385-2354 * W385-2355 * Rating Plate
F
W385-2364 * W385-4506 * Wiring Diagram
G
H
I
H
I
Label
Description
N/A Serial Number
* Located on
back side of
appliance.
2.0 installation overview
Your appliance is capable of three unique installation configurations: three-sided, two-sided, and single-sided.
Three-Sided Viewing Installation
• Appliance is fully recessed into the wall with
both sides open
• Front, left, and right side views
For illustrative purposes only.
EN
Two-Sided Viewing Installation
• Appliance is fully recessed into the wall with
one side open
• Front view and left/right side view, depending
on desired open/closed sides
Open Side
Closed Side
For illustrative purposes only.
Single-Sided Viewing Installation
• Appliance is fully recessed into the wall
• Front view only
• Left and right side views are covered
For illustrative purposes only.
W415-1953 / 02.27.19
9
EN
3.0 installation
WARNING
!
• Risk of fi re! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fi re, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffi c areas and where it will not
be tripped over.
• Risk of fi re! To prevent a possible fi re, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.
• Risk of fi re! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifi cally tested for this electric appliance could void the warranty and/or result in a safety
hazard.
• If the information in these instructions is not followed exactly, a fi re or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other fl ammable vapors in the vicinity of this
or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may
create a fi re hazard.
• Do not run the power cord horizontally, directly below the appliance.
Your appliance is recessed into the wall. Select a suitable location that is not susceptible to moisture and is away
from drapes, furniture and high traffi c areas.
note:
Follow all national and local electrical codes.
3.1 locating the appliance
WARNING
!
• Due to high temperatures, this electric appliance should be located out of traffi c. Keep combustible materials
such as furniture, pillows, beeding, clothes, curtains, and similar items at least 36” (91.4cm) from the front of
the appliance.
• Never locate this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur, possibly resulting in a fi re.
• Do not expose the electric appliance to the elements (i.e. rain, snow, etc.)
10
W415-1953 / 02.27.19
installation
3.2 grounding the appliance
WARNING
!
• A bonded/grounded power source is mandatory for this appliance.
• This appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT
permitted.
3.3 minimum clearance to combustibles
Clearance to Combustibles
Bottom, Sides, Back, and Top
note:
Measurements are taken from the top of the appliance.
3.4 minimum mantel clearances
WARNING
!
• When using paint or lacquer to fi nish the mantel, the paint or lacquer must be heat resistant to prevent
discoloration.
0”
EN
MANTEL
2”
(51mm)
FINISHING
EDGE TRIM
APPLIANCE
Profile View
TOP OF
APPLIANCE
0”
WALL
note:
Minimum mantel height is 0” above the top of the appliance, or 2” (51mm) above the fi nishing edge trim. This is
due to the reinforced framing behind the fi nishing materials.
W415-1953 / 02.27.19
11
EN
installation
3.5 rough framing
Ceiling
Image is for illustrative
purposes only.
9 3/4”
(24.8cm)
Drywall
21 1/2”
(54.6cm)
D
Insulation
Ref. NEFB50H-3SV NEFB60H-3SV
12
D
note:
Appliance is NOT load-bearing. Carefully consider weight of fi nishing materials when constructing rough framing.
Ensure installation complies with all local building codes and requirements.
All viewing options (single-sided, two-sided [left and right], and three-sided) use the same framing dimensions.
W415-1953 / 02.27.19
49” (124.5cm) 59” (149.8cm)
installation
3.6 three-sided, two-sided, and single-sided viewing pre-installation
1. Remove the 12 screws from the top and bottom of the appliance (Fig. 3-1).
2. Install the 6 metal brackets (supplied) using the 12 screws previously removed (Fig. 3-2).
EN
C x 6
Fig. 3-1
3. Remove the side trims and side panels from both sides of the appliance by removing the 14 screws (Fig.
3-3). Set the side trims, side panels, and screws aside.
Side Trim
Side Panel
Side Panel
Fig. 3-2
Side
Trim
Fig. 3-3
W415-1953 / 02.27.19
13
EN
installation
3.7 three-sided, two-sided, and single-sided viewing installation
3.7.1 three-sided viewing installation
note:
When installed with both sides open, the appliance will have a front view, as well as left- and right-sided views.
1. Re-secure both side trims using the 14 screws previously removed (Fig. 3-4).
Side Trim
Side
Trim
3.7.2 two-sided viewing installation
note:
When installed fully recessed into the wall with one side open, the appliance will have a front view and left- or
right-sided view depending on desired open side.
1. For desired open side, re-secure the side trim using the 7 screws previously removed (Fig. 3-5).
2. For desired closed side, re-secure the side panel using the 7 screws previously removed (Fig. 3-5).
DESIRED
CLOSED
SIDE
Side Panel
DESIRED
OPEN
SIDE
Side
Trim
Fig. 3-4
14
Fig. 3-5
W415-1953 / 02.27.19
installation
3.7.3 single-sided viewing installation
note:
When installed fully recessed into the wall with both left and right sides covered, the appliance will have a front
view only.
1. Re-secure both side panels using the 14 screws previously removed (Fig. 3-6).
Side Panel
EN
Side
Panel
3.8 three-sided, two-sided, and single-sided viewing post-installation
1. Lift the appliance into the rough-in framing.
2. Complete wiring (see “electrical information”
section).
3. Secure the appliance by installing 6 screws
(supplied) through the metal brackets (Fig.
3-7).
4. Install fi nishing materials (see “fi nishing” section).
A x 6
Fig. 3-6
Fig. 3-7
W415-1953 / 02.27.19
15
EN
4.0 electrical information
WARNING
!
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed person should service and repair
this electric appliance.
4.1 NEFB50H-3SV wiring diagram
16
120V AC
240V AC
W415-1953 / 02.27.19
4.2 NEFB60H-3SV wiring diagram
electrical information
5
EN
120V AC
240V AC
W415-1953 / 02.27.19
17
EN
electrical information
4.3 hard-wiring introduction
WARNING
!
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed person should service and repair
this electric appliance.
HARD-WIRING CONNECTION
It is necessary to hard-wire this appliance. A qualified electrician must wire the appliance directly to the household
wiring. The wire and power supply breaker must be rated for 120V, minimum 15 amps.
This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of local
codes, with the latest edition of the National Electrical Code ANSI/NFPA 70 in the United States or the Canadian
Electrical Code CSA C22.1 in Canada.
4.4 installation preparation
1. Locate the desired 14/2 or 14/3 wire conductors to the top right side of the enclosure for the hard-wiring
installation based on the desired 120V or 240V heat output capability.
2. Remove the junction box cover.
3. Place the appliance into the rough-in framing, inserting it far enough into the enclosure to locate the supply
wires to the terminal block.
4. Insert the supply wires through the junction box cover plate with the strain relief (supplied) (Fig. 4-1) and
locate the wires to the specifi ed terminal block location based on desired voltage selection.
4.4.1 120V hard-wiring
1. Ensure the jumper wires (supplied) join terminals 13 to 16, and 14 to 15.
2. Install the ground/bond wire to terminal 22, and L1 to terminal 12.
3. Insert the supply neutral into terminal 19, then jump it over to terminal 11 with the jumper wire (supplied) (Fig.
4-1 and 4-2).
4. Re-install the junction box cover plate.
D x 1
E x 1
For clarity, framing and some other
components have been hidden.
120V AC
Jumper Wire
Fig. 4-1
18
Fig. 4-2
W415-1953 / 02.27.19
electrical information
4.4.2 240V hard-wiring
1. Relocate the jumper wires (supplied) to join terminals 15 to 18, and 16 to 17.
2. Install the ground/bond wire to terminal 22 and the supply neutral to terminal 11.
3. Insert line 2 into terminal 20 and line 1 into terminal 19 with the jumper wire (supplied) over to terminal 12 (Fig.
4-3 and 4-4).
4. Re-install the cover plate.
Jumper Wire
D x 1
E x 1
For clarity, framing and some other
components have been hidden.
Fig. 4-3
EN
240V AC
Fig. 4-4
4.4.3 testing and fi nishing
1. Secure the appliance to the rough-in framing (see “installation” section).
2. Turn on the power supply and test all functions of the appliance (see “operation instructions” section).
note:
If any functions do not operate to the specifi cations of this manual, review wire confi gurations and/or call
Napoleon Customer Solutions.
3. Install fi nishing materials (see “fi nishing” section).
W415-1953 / 02.27.19
19
EN
5.0 operating instructions
WARNING
!
• Ensure the house circuit breakers for the power supply are turned on. When initially connecting the appliance to
a power source, the appliance will make a beeping sound to indicate standby mode.
Once the appliance has been hard-wired
to a dedicated 120V / 240V power supply, it is ready to operate.
5.1 operating control panel
note:
This appliance is equipped with a motion sensor. The display panel will turn on
when it detects motion within 0.5 meters (1.6 feet).
Power
Temperature
Control
Timer
Heater
Control
Turns the appliance on / off.
Controls appliance temperature.
Settings:
18°C (64°F), 19°C (66°F), 20°C (68°F), 21°C (70°F), 22°C (72°F),
23°C (74°F), 24°C (76°F), 25°C (78°F), 26°C (80°F), 27°C (82°F)
and OFF.
NOTE: When setting °C or °F, the temperature control is OFF.
Holding the button for 5s will switch the temperature from °C
to °F or vice versa.
Turns the timer on / off.
Settings:
00, 30 min., 1h, 2h, 3h, 4h, 5h, 6h, 7h, 8h
Turns the heater and blower on / off.
Settings:
H0 - Heater and blower off
bL - Blower on
H1 - Low heat
H2 - High heat
20
Blue Flame
Orange Flame
W415-1953 / 02.27.19
NOTE: Heater function can be disabled/enabled by holding
the button for 5s. When the heater function is disabled, the
“LO” will be displayed.
Controls fl ame brightness.
Settings:
F0 - Flame off
F1 - Small fl ame
F2 - Medium fl ame
F3 - Bright fl ame
F4 - Brightest fl ame
5.2 operating remote control
operating instructions
EN
Power
Blue Flame
Orange Flame
Yellow Flame
Heater
Flame Speed
Top Light
Turns the appliance on / off.
Controls fl ame brightness.
Settings:
F0 - Flame off
F1 - Small fl ame
F2 - Medium fl ame
F3 - Bright fl ame
F4 - Brightest fl ame
Turns the heater and blower on
/ off.
Settings:
H0 - Heater and blower off
bL - Blower on
H1 - Low heat
H2 - High heat
NOTE: Heater function can be
disabled/enabled by holding
the button for 5s. When the
heater function is disabled, the
“LO” will be displayed.
Controls the fl ame speed for each
colour fl ame.
Settings:
1 - Slowest
2
3
4
5 - Fastest
The top light colour rotation is the
same as the ember bed colour
rotation.
See “ember bed colour” section
for more details.
Ember Bed
Color
Ember Bed
Brightness
Timer
Temperature
Control
Controls the colour of the ember
bed.
Settings:
01 - Yellow
02 - Red
03 - Blue
04 - Lime
05 - Green
06 - Violet
07 - Light blue
08 - Magenta
09 - Bright white
10 - Dim white
11 - Pink
12 - Cyan
13 - Light orange
14 - Cycle through colours
15 - Lock the desired colour during cycle
Controls the brightness of the
ember bed light.
Settings:
b1 - Low
b2 - Medium
b3 - Bright
b4 - Brightest
b5 - Breath effect
There are 10 timer settings: 00,
30 min., 1h, 2h, 3h, 4h, 5h, 6h,
7h, 8h.
There are 11 temperature settings: 18°C (64°F), 19°C (66°F),
20°C (68°F), 21°C (70°F), 22°C
(72°F), 23°C (74°F), 24°C (76°F),
25°C (78°F), 26°C (80°F), 27°C
(82°F) and OFF.
NOTE: When setting is °C or
°F, the temperature control is
OFF. Holding the button for 5s
will switch the temperature
from °C to °F or vice versa.
W415-1953 / 02.27.19
21
EN
operating instructions
5.3 remote battery installation
WARNING
!
• This remote control requires button batteries that are hazardous to young children.
• WARNING! KEEP BATTERIES OUT OF REACH OF CHILDREN.
• Swallowing may lead to serious injury or death in as little as 2 hours due to chemical
burns and potential perforation of the oesophagus.
• If you suspect your child has swallowed or inserted a button battery, immediately
seek urgent medical assistance.
• Examine devices and make sure the battery compartment is correctly secured (i.e.
that the screw or other mechanical fastener is tightened). Do not use if compartment is not secure.
• Dispose of used button batteries immediately and safely. Flat batteries can still be dangerous.
• Tells other about the risks associated with button batteries and how to keep their children safe.
note:
The remote control has a removal plastic tab to prolong the battery life while shipping. Remove the tab for the
remote control to function.
1. To replace the existing battery, remove the battery
holder.
2. To remove the battery holder, turn the remote onto
its front side. Slide the battery holder outwards.
3. Replace the existing battery holder with a new battery (type CR 2025). Slide the battery holder back
into position.
4. The battery holder is secure onto the remote control
when a “CLICKING” noise is heard.
note:
The remote control must remain within 5 meters (17
feet) of the appliance to be effective. This range may
be reduced when battery power is depleted. The
remote control must be aimed at the centre of the
appliance for it to function most effectively.
Remote
(rear side)
Battery
(CR 2025)
Battery
Holder
22
W415-1953 / 02.27.19
6.0 fi nishing
WARNING
!
• Risk of fi re!
• Never obstruct the front opening of the appliance.
• Do not strike, slam, or scratch. Do not operate appliance with glass removed or cracked.
• Facing and/or fi nishing material must never overhang into the appliance opening.
• Do not fi nish past the fi nishing edge trim. Installing fi nishing materials past the fi nishing edge trim will result
in not being able to install and/or open and close the front glass panel.
• Drywall dust may penetrate into the blower bearings, causing irreparable damage. Care must be taken to
prevent drywall dust from coming into contact with the blower or its compartment. Any damage resulting from
this condition is not covered by the warranty policy.
6.1 fi nishing materials
6.1.1 screw-safe areas
EN
NEFB50H-3SV Illustrated
NEFB60H-3SV Illustrated
Screw-safe area with max. 1” (25mm) long
screw. Do not screw more than 1/2”
(12mm) into appliance.
Display
Panel
Display
Panel
Restricted screw area.
Do not screw in this area.
DO NOT SCREW IN THE RESTRICTED AREA AS THIS COULD DAMAGE THE INTER-
NAL COMPONENTS OF THE APPLIANCE THAT CAN CAUSE INJURY OR DEATH.
W415-1953 / 02.27.19
23
EN
fi nishing
6.1.2 installing combustible and non-combustible materials
1. Install combustible and non-combustible materials (i.e. plywood, drywall, cement board, etc.) onto the roughin framing, ensuring the materials are fl ush with the fi nishing edge trim of the appliance.
note:
Decorative materials such as brick, marble, granite, and tile must be installed on plywood/drywall/cement
board, etc.
Three-Sided Viewing Installation
For illustrative purposes only
Two-Sided Viewing Installation
For illustrative purposes only
Single-Sided Viewing Installation
For illustrative purposes only
24
W415-1953 / 02.27.19
fi nishing
6.2 media installation
1. Place the glass media holder in position (Fig. 6-1).
2. Apply an even layer of small crystals along the glass media holder (Fig. 6-2).
3. Place the driftwood logs on top of the small crystals (see Fig. 6-3 and 6-4 for recommended log placement)
OR place the large crystals on top of the small crystals.
EN
Fig. 6-1
-
2
4
13
5
6
Fig. 6-2
Fig. 6-3
Recommended log placement for NEFB50H-3SV
1
6
4
2
5
3
5
6
Recommended log placement for NEFB60H-3SV
Part Number
NEFB50H-3SV NEFB60H-3SV
1
2
3
4
5
6
W135-0806-SER Log #1
W135-0807-SER Log #2
W135-0808-SER Log #3
W135-0809-SER Log #4
W135-0810-SER Log #5
W135-0811-SER Log #6
Description
Fig. 6-4
W415-1953 / 02.27.19
25
EN
fi nishing
6.3 front glass installation / removal
1. Place the front glass into the track located inside the fi rebox (Fig. 6-5).
2. Tilt the front glass forward (Fig. 6-6).
3. Secure the fl athead screws (supplied) through the bracket holes (Fig. 6-7).
4. Reverse these steps to remove the front glass.
7.0 maintenance
WARNING
!
Front Glass
Bracket
note:
NEFB60H-3SV illustrated above.
Track
Fig. 6-5
Underside View
of Front Glass
B x 3 (NEFB50H-3SV)
B x 4 (NEFB60H-3SV)
Fig. 6-7
Fig. 6-6
26
• Always disconnect the power and allow the electric appliance to cool before performing any cleaning,
maintenance or relocation of this electric appliance. Turn controls to OFF and remove plug from outlet or turn off
the house circuit breaker to electric appliance receptacle.
• Never vacuum hot embers.
• This appliance will require maintenance which should be planned on an annual basis.
• Using a vacuum with a soft brush attachment, gently remove any lint, dirt, or debris from the control areas and
the vent openings on the appliance.
• For glass media, follow the installation instructions for pre-cleaning.
• The front glass can be cleaned with glass cleaner and using a non-abrasive cloth (supplied).
W415-1953 / 02.27.19
8.0 replacement parts
WARNING
!
• Failure to position the parts in accordance with this manual or failure to use only parts specifi cally approved
with this appliance may result in property damage or personal injury.
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can
be ordered through your Authorized dealer / distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the
claim.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
Parts, part numbers, and availability are subject to change without notice.
Parts identifi ed as stocked will be delivered within 2 to 5 business days for most delivery
destinations.
Parts not identifi ed as stocked will be delivered within a 2 to 4 week period, for most cases.
Parts identifi ed as ‘SO’ are special order and can take up to 90 days for delivery.
For after-sales service, please call 1-866-820-8686.
EN
note:
Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to
vacuum up any broken glass from inside the appliance before operation.
W415-1953 / 02.27.19
27
EN
r
r
r
YesYesYesYesYesYesYesY
YesYesYesY
YesYesY
YesYesY
Y
replacement parts
NAPOLEON
12
11
Yes
Yes
Yes
Yes
Stocked
W405-0069-SER Light, ember bed LED
W405-0076-SER Light, top LED
W010-4540-SER Assembly, blower and heate
W190-0148-SER Board, main PCB
Ref. No. Part Number Description
15
16
17
18
Yes
W435-0090-SER Motor, rotisserie
W010-4541-SER Control panel with remote receive
19
20
es
Motion senso
W497-0066-SER Crystals, large
W497-0064-SER Crystals, small
W370-0155-SER Kit, hardware
W190-0150-SER
23
21
22
21
es
es
Thermostat
Remote control
W690-0021
W190-0136-SER
25
24
10
es
es
Yes
Yes
Stocked
9
8
13 14 15 16 17 18 19 20 21 22 23 24 25
8.1 NEFB50H-3SV overview
Items may not appear exactly as illustrated.
7
Screen, flame projection, plastic
Holder, glass media
W565-0322-SER
W300-0294-SER Glass, front3W565-0324-SER Screen, flame projection, glass
Ref. No. Part Number Description
1
W645-0002-SER
2
4
Log #1
W010-4538-SER Reflector, spindle
W300-0296-SER Glass, left and right sides
W135-0806-SER
W135-0807-SER Log #2
W135-0808-SER Log #3
W135-0809-SER Log #4
8910
756
Log set
Log #6
GL-710-SER
W135-0811-SER
W135-0810-SER Log #5
11
W405-0077-SER Light, flame LED
121314
28
1 2 3 4 5 6
W415-1953 / 02.27.19
replacement parts
r
r
r
Y
YesYesYesYesY
YesY
Y
Y
Y
Y
NAPOLEON
EN
12
11
es
Yes
Stocked
W405-0069-SER Light, ember bed LED
W405-0076-SER Light, top LED
W010-4540-SER Assembly, blower and heate
W190-0148-SER Board, main PCB
Ref. No. Part Number Description
15
16
17
18
W435-0090-SER Motor, rotisserie
W010-4541-SER Control panel with remote receive
19
20
es
es
W497-0067-SER Crystals, large
21
es
Motion senso
W190-0150-SER
W497-0065-SER Crystals, small
W370-0155-SER Kit, hardware
23
21
22
es
es
Thermostat
Remote control
W690-0021
W190-0136-SER
25
24
10
es
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Stocked
9
8
13 14 15 16 17 18 19 20 21 22 23 24 25
8.2 NEFB60H-3SV overview
Items may not appear exactly as illustrated.
7
Screen, flame projection, plastic
Holder, glass media
W565-0323-SER
W300-0295-SER Glass, front3W565-0325-SER Screen, flame projection, glass
Ref. No. Part Number Description
1
W645-0003-SER
2
4
Log #1
W010-4539-SER Reflector, spindle
W300-0296-SER Glass, left and right side
W135-0806-SER
W135-0807-SER Log #2
W135-0808-SER Log #3
W135-0809-SER Log #4
8910
756
Log set
Log #6
GL-711-SER
W135-0811-SER
W135-0810-SER Log #5
11
W405-0077-SER Light, flame LED
121314
1 2 3 4 5 6
W415-1953 / 02.27.19
29
EN
9.0 troubleshooting
WARNING
!
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service
and repair this electric appliance.
symptom problem solution
Appliance will not
come on when
power button/
switch is put into
the “on” position.
Appliance turns
off and will not
turn on.
Appliance has
returned to default
settings.
Remote control
does not work.
No warm air
coming out of the
appliance.
Heater shuts off
automatically.
Dim or no fl ame. Flame brightness not selected. See “operation” section.
Flame does not
move.
Appliance is not plugged into an
electrical outlet.
Hard wire connections are not
correct.
Appliance has overheated
and safety thermal switch has
tripped.
Main PCB board issue. Inspect the circuit board and replace, if necessary.
House circuit breaker has
tripped.
Appliance’s fuse has blown. Replace the fuse.
Appliance has overheated
and safety thermal switch has
tripped.
Power failure. Re-program appliance to original settings (not applicable with all
Low/dead batteries. Replace batteries in remote control.
Remote receiver malfunction. Ensure remote receiver is not blocked. Replace control panel.
Heater setting not selected. See “operation” section.
Heater has been locked out. See “operation” section.
Room temperature is higher than
appliance setting (if set to room
temperature).
Appliance has overheated
and safety thermal switch has
tripped.
Hard wire connections are not
correct.
Heater issue. Inspect the blower and heater and replace, if necessary.
Room is too warm. The heater has a built-in thermostat so it will shut off
Flame LEDs issue. Inspect the LED and replace, if necessary.
Main PCB board issue. Inspect the main PCB board and replace, if necessary.
Motor is stalled/malfunctioning. Cycle on/off. If problem persists, consult dealer.
Check plug, and plug in the appliance if necessary.
See “hard-wiring installation” section.
Unlug power or turn off the circuit breaker, allow appliance
to cool for 15 minutes, then plug in the appliance or turn the
breaker on.
Reset house circuit breaker.
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes to reset the thermal switch, then plug in the
appliance or turn the breaker on.
appliances).
Reset temperature setting.
Unplug power or turn off the circuit breaker. Allow for appliance
to cool for 15 minutes.
See “hard-wiring installation” section.
automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature.
30
W415-1953 / 02.27.19
troubleshooting
symptom problem solution
EN
Ember bed is
not glowing or
dimming.
LED fl ashing
“OH”.
No difference from
H1 to H2.
Error code “EI”. Thermostat issue. Consult your dealer.
Brightness not selected. See “operation” section.
Ember LED issue. Inspect the ember bed LEDs and replace, if necessary.
Main PCB board issue. Inspect the main PCB board and replace, if necessary.
Appliance has overheated
and safety thermal switch has
tripped.
Hard wire connections are not
correct.
Main PCB board issue. Consult your dealer.
Heating element issue. Consult your dealer.
Unplug power or turn off the circuit breaker. Allow appliance
to cool for 15 minutes, then plug in the appliance or turn the
breaker on. If problem persists, consults your dealer.
See “hard-wiring installation” section.
W415-1953 / 02.27.19
31
EN
10.0 warranty
Napoleon electric appliances are manufactured under the strict Standard of the world recognized
Napoleon products are designed with superior components and materials and assembled by trained craftsmen who take
great pride in their work. Once assembled, the complete appliance is thoroughly inspected by a
installer, service agency, or supplier before packing to ensure that you, the customer, receive the quality product that you
Electrical components and wearable parts are covered and Napoleon will provide replacement parts free of charge during
the fi rst year of limited warranty. This covers: fan/heaters, motors, switches, nylon bearing components, remote controls,
and LED lights.*
Light bulbs and fuses are NOT covered by the warranty.
Any labour related to warranty repair is not covered.
* Construction of models vary. Warranty applies only to components included with your specifi c appliance.
Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is
not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim.
Provided that the purchase was made through an authorized Napoleon dealer, your appliance is subject to the following
conditions and limitations:
Warranty coverage begins on the date of original installation.
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national
building and fi re codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse, or
neglect and parts installed from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion, or discolouring caused by excessive heat,
abrasive and chemical cleaners, nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs.
In the fi rst year only, this warranty extends to the repair or replacement of warranted parts which are defective in material
or workmanship, provided that the product has been operated in accordance with the operation instructions and under
normal conditions.
Napoleon will not be responsible for installation, labour, or any other expenses related to the reinstallation of a warranted
part, and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the Limited
Warranty, Napoleon responsibility under this warranty is defi ned as above, and it shall not in any event extend to any
incidental, consequential, or indirect damages.
This warranty defi nes the obligations and liability of Napoleon with respect to the Napoleon electric appliance and any
other warranties expressed or implied with respect to this product; its components or accessories are excluded.
Napoleon neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the
sale of this product.
Any damages to appliance, brass trim or other component due to water, weather damage, long periods of dampness,
condensation, damaging chemicals, or cleaners will not be the responsibility of Napoleon.
Napoleon reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty
claim.
All parts replaced under the Limited Warranty Policy are subject to a single claim.
All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support
the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be
defective, the manufacturer will repair or replace such defect.
Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any
merchandise shipped without authorization will be refused and returned to sender.
Shipping costs are not covered under this warranty.
Additional service fees may apply if you are seeking warranty service from a dealer.
ISO 9001 : 2015 Quality Management System.
qualifi ed and authorized
expect from Napoleon.
Napoleon Electric Appliance Limited Warranty
Conditions and Limitations
32
All specifi cations and designed are subject to change without prior notice due to on-going product improvements. Napoleon is a registered
trademark of Wolf Steel Ltd.
W415-1953 / 02.27.19
11.0 notes
EN
W415-1953 / 02.27.19
33
NAPOLEON CELEBRATING OVER 40 YEARS
AAAA
A
V
V 4 YAS
TT T
SS
OF HOME COMFORT PRODUCTS
7200, Route Transcanadienne, Montréal, Québec H4T 1A3
24 Napoleon Road, Barrie, Ontario, Canada L4M 0G8
214 Bayview Drive, Barrie, Ontario, Canada L4N 4Y8
103 Miller Drive, Crittenden, Kentucky, USA 41030
Phone: 1-866-820-8686
napoleon.com
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