Napoleon IM-FHR, IM-UTC, IM-3DC, IM-2DC, IM-WDC Assembly Instructions Manual

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MODULAR CABINET ASSEMBLY INSTRUCTIONS
INSTRUCTIONS D’ASSEMBLAGE DES CABINETS
Please use this manual in conjunction with your main manual to properly assemble your built-in grill. Refer to the main manual for operating, cleaning, and maintenance instructions. This grill is designed for NON-COMBUSTIBLE enclo­sures only , and must be installed and serviced by a qualified inst aller to local codes.
Afin d’assembler correctement votre gril encastré, veuillez vous référer à ce manuel ainsi qu’au manuel principal. Consultez ce dernier pour les instructions d’opération, de nettoyage et d’entretien. Ce gril convient uniquement à des cabinets
INCOMBUSTIBLES et il doit être installé et entretenu par un installateur qualifié en respectant les codes locaux.
214 Bayview Dr., Barrie, Ont ario, Canada L4N 4Y8 Phone: (705)726-4278
Fax: (705)725-2564 email: wecare@napoleonproducts.com web site: www.napoleongrills.com
GARDER CE LIVRE POUR RÉFÉRENCES FUTURES.
MODULAIRES
Napoleon Appliance Corp.,
RETAIN THIS MANUAL FOR FUTURE REFERENCE.
N415-0230 / JUN 21/10
NAPOLEON gas grills are manufactured under the strict Standard of the world recognized
ISO 9001-2008 Quality Assurance Certificate. NAPOLEON products are designed with superior components
and materials, and are assembled by trained craftsmen who take great pride in their work.
NAPOLEON PRESIDENT'S LIMITED LIFETIME WARRANTY
NAPOLEON warrants the following materials and workmanship in your new NAPOLEON product against defects for as long as you own it. This covers: stainless steel panels, stainless steel drawer fronts. Sub­ject to the following conditions. During the first ten years NAPOLEON will provide replacement parts at our option free of charge. From the eleventh year to lifetime NAPOLEON will provide replacement parts at 50% of the current retail price.
Components such as the leveling feet, pivot rods, hoses and connectors, fasteners and accessories are covered and NAPOLEON will provide part s free of charge during the first year of the limited warranty.
NAPOLEON shall not be liable for any transportation charges, labour costs or export duties.
"NAPOLEON warrants its products against manufacturing defects to the original purchaser only , provided that the purchase was made through an authorized
NAPOLEON dealer and is subject to the following conditions and limitations:"
This factory warranty is non-transferable and may not be extended what-so-ever by any of our representatives. The gas grill must be installed by a licenced, authorized service technician or contractor. Installation must be done in accordance with the inst allation instructions
included with the product and all local and national building and fire codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, grease fires, hostile environments, accident, alterations, abuse or neglect
and parts installed from other manufacturers will nullify this warranty .
This limited warranty further does not cover any scratches, dents, painted finishes, corrosion or discolouring by heat, abrasive and chemical cleaners, nor chipping
on porcelain enamel parts, nor any components used in the installation of the gas grill.
Should deterioration of parts occur to the degree of non-performance within the duration of the warranted coverage, a replacement part will be provided. In the first year only, this warranty extends to the replacement of warranted parts which are defective in material or workmanship provided that the product has
been operated in accordance with the operation instructions and under normal conditions.
After the first year, with respect to this President's Limited Lifetime W arranty NAPOLEON may , at it s discretion, fully discharge all obligations with respect to this
warranty by refunding to the original warranted purchaser the wholesale price of any warranted but defective part(s).
NAPOLEON will not be responsible for the installation, labour or any other costs or expenses related to the re-inst allation of a warranted part, and such
expenses are not covered by this warranty.
Notwithstanding any provision contained in this President's Limited Lifetime Warranty NAPOLEON's responsibility under this warranty is defined as above and it
shall not in any event extend to any incidental, consequential, or indirect damages.
This warranty defines the obligation and liability of NAPOLEON with respect to the NAPOLEON gas grill and any other warranties expressed or implied with
respect to this product, its components or accessories are excluded.
NAPOLEON neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product. NAPOLEON will
not be responsible for: over firing, blow outs caused by environmental conditions such as strong winds, or inadequate ventilation,
Any damages to the gas grill due to weather damage, hail, rough handling, damaging chemicals or cleaners will not be the responsibility of NAPOLEON. The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from NAPOLEON. NAPOLEON reserves the right to have its representative inspect any product or part prior to honouring any warranty claim. NAPOLEON shall not be liable for any transportation charges, labour costs, or export duties.
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CONDITIONS AND LIMITATIONS
PLANNING YOUR NAPOLEON MODULAR OUTDOOR ISLAND
The Napoleon Outdoor Modular Island series has been developed with versatility in mind. The cabinets can be assembled in virtually any combination to suit your individual needs. They can be assembled against a house wall or as a standalone island, becoming the focal point of your backyard. With multi-function and storage capabilities, your backyard island can be transformed into an outdoor kitchen, placing the host in the center of the action when entertain­ing guests. The built-in grill cabinets are suitable for Mirage Series Grills only.
The cabinets are designed to be easy to assemble and install for either the home owner or private contractor . All cabinets are 35” tall by 24” deep. All cabinets are 24” wide except for the built-in grill cabinets whose wid th corre­spond to the width of the unit it was designed for . Each cabinet has 4 leveling feet for adjustment on even surfaces. The 2 drawer cabinets are made to fit the Napoleon Mirage series of grills only . The Mirage series of grills come in 3 different sizes, each with a self contained drippan to prevent grease drippings from entering the drawers below . Refer to the installation manuals that come with the grill head for proper installation and operating instructions.
The Mirage built-in series of grills can be ordered in your choice of propane or natural gas configuration. Natural gas is an obvious selection for many people that already have it available in their home. All gas modifications or installations must be done by a qualified gas installer . Knockout s are present in the side and rear p anels for easy piping and installation. For those who order a propane grill, a propane tank cabinet is available.
The cabinets can be installed against a NON-COMBUSTIBLE wall of a house, a masonry or stucco half-wall, or freestanding in an island configuration. An optional 4” spacer panel must be purchased and installed when placing an island against a wall to allow clearance for the grill lid to open. The spacer also provides closure for the cabinet to prevent debris or rodents from entering behind the cabinets. A powdercoated, 2” wide end p anel can be purchased to cover the knockouts and mounting holes in the outside panels in a run of cabinets, giving a more finished look.
Optional built-in sideburner kits are available through your Napoleon Gas Grill dealer . These sideburner kit s are an excellent complement to the Mirage Built-in series of grills. We recommend that the sideburner kit be installed over top of the IM-2DC cabinet. It has the false drawer front at the top of the cabinet which allows clearance for the sideburner valve and hose routing. The IM-2DC cabinet also provides the necessary clearance for those who would like to install a sink in their outdoor kitchen.
Cabinet IM-FDC has been designed to have a fridge installed inside of it. It is made by Danby ,model DAR-259BL (black)
or DAR-259W (white), 2.5 cu.ft capacity .
Countertops must be ordered and supplied locally by the homeowner . The countertop material must be NON- COMBUSTIBLE if a grill is to be installed into it. They can be ordered in advance by drawing out the floorplan of how the cabinets will be situated and adding up the width measurements, allowing 1-2 inches of countertop overhang. Most countertop manufacturers are willing to come and take measurements after assembly of the cabinets is complete to ensure a perfect fit. For best results the countertop thickness should be between 1/2 to 1 1/2” thick. The built-in grillhead comes with stainless steel brackets and hardware that allow the unit to rest on the countertop above the corresponding island cabinet for that unit. Granite or Corian are excellent choices of countertop materials. Decorative countertops made of ceramic tile set on top of cement tiling board can be made to match your surrounding backyard furniture colors.
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TOOLS REQUIRED
Check for missing or damaged parts before you begin and consult your local retailer if neccessary.
3/8
3/8 WRENCH
OR NUTDRIVER
ADJUST ABLE
WRENCH
PHILIPS
SCREWDRIVER
HAMMER
GAS AND ELECTRICAL PIPING
The piping up to the gas grill is the responsibility of the installer and piping should be located as shown in the built-in instructions. Do not use hose to connect the unit. It must be connected with either rigid pipe, copper tube or an approved flexible metal connector . The inst allation must comply with CAN B149.1 Natural Gas and Propane inst alla­tion code in Canada, or to the National Fuel Gas code, ANSI Z223.1 in the United States. The minimum recommended piping size is NPS 1/2" for rigid pipe, and 1/2" OD for copper tubing (based on a 20 ft run). Longer runs may require larger sizes to conform with CAN B149.1. Propane Gas Installation Code in Canada or to the National Fuel Gas Code, ANSI Z223.1 in the United S tates. Look to the manual that came with the gas grill for further instructions.
T o ease installation and piping, removable knockout s have been provided in the side panels and in the center of each backpanel. The knockouts in the side panels should be removed before the cabinets are bolted in a row . Only remove the knock­outs that are required for the piping of any gas, plumbing or electrical lines.
KNOCKOUTS
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IM-UDC
SIDE P ANEL ASSEMBL Y ASSEMBLAGE DES P ANNEAUX LATÉRAUX
4 x N570-0026 (#14 x 1/2")
ALIGN REAR
EDGES
ALIGNEZ LES
BORDS
ARRIÈRE
IM-UDC
REAR P ANEL ASSEMBL Y ASSEMBLAGE DU P ANNEAU ARRIÈRE
6 x N570-0026 (#14 x 1/2")
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IM-UDC
TOP / BOTTOM RAIL ASSEMBLY ASSEMBLAGE DES RAILS SUPÉRIEUR ET INFÉRIEUR
4 x N570-0026 (#14 x 1/2")
4 x N570-0013 (#8 x 1/2")
IM-UDC
2 x N105-0011
CABINET DOOR ASSEMBL Y ASSEMBLAGE DE LA PORTE DU CABINET
DOOR CAN BE MOUNTED AS LEFT OR RIGHT OPENING
#1
LA PORTE PEUT ÊTRE INSTALLÉE POUR S’OUVRIR À GAUCHE OU À DROITE
#2
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IM-UTC
SIDE P ANEL ASSEMBL Y ASSEMBLAGE DES P ANNEAUX LATÉRAUX
4 x N570-0026 (#14 x 1/2")
IM-UTC
REAR P ANEL ASSEMBL Y ASSEMBLAGE DU P ANNEAU ARRIÈRE
6 x N570-0026 (#14 x 1/2")
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IM-UTC
TOP / BOTTOM RAIL ASSEMBLY ASSEMBLAGE DES RAILS SUPÉRIEUR ET INFÉRIEUR
4 x N570-0026 (#14 x 1/2")
4 x N570-0013 (#8 x 1/2")
IM-UTC
PROP ANE T ANK SLIDER ASSEMBL Y ASSEMBLAGE DE LA GLISSIÈRE POUR RÉSERVOIR DE PROP ANE
4 x N570-0026 (#14 x 1/2")
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IM-UTC
PROP ANE T ANK DRAWER INST ALLA TION INSTALLA TION DE LA T ABLETTE POUR RÉSERVOIR DE PROP ANE
IM-UTC
2 x N105-0011
CABINET DOOR ASSEMBL Y ASSEMBLAGE DE LA PORTE DU CABINET
#1
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#2
IM-UTC
PROP ANE SUPPL Y HOSE ROUTING ACHEMINEMENT DU BOY AU D’ALIMENT A TION EN PROPANE
The gas connection of the Mirage series grills is at the left of the control panel. Placing the tank enclosure cabinet to the left of the unit cabinet will make for easier gas piping. Knockouts have been punched in the sides and back panels to provide easy routing of gas or electrical piping. Once the knockout has been removed a bushing must be installed to prevent the gas or electrical line being cut on the edge of the hole. Gas piping and installation must be done by a qualified gas installer.
Le branchement du gaz des grils Napoléon se trouve à la gauche du panneau de contrôle. Placer le cabinet pour réservoir de propane à gauche du cabinet pour gril simplifiera l’installation de la tuyauterie pour le gaz. Des plaques ont été poinçonnées dans les panneaux latéraux et arrière pour faciliter l’installation de l’alimentation électrique et de la tuyauterie pour le gaz. Une fois les plaques poinçonnées enlevées, une bague doit y être insérée pour éviter que les conduites de gaz ou les fils électriques ne s’endommagent sur les bords de l’ouverture. L’installation de la tuyauterie pour le gaz doit être faite par un installateur de gaz qualifié.
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CABINET TO CABINET ASSEMBLY INSTALLATION DE CABINETS CÔTE À CÔTE
4 x N570-0026 (#14 x 1/2")
IM-45T
CABINET 45 DEGREE CONNECTION RACCORDEMENT DE CABINETS À 45 DEGRÉS
4 x N570-0026 (#14 x 1/2")
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IM-45T x 2
CABINET 90 DEGREE CONNECTION RACCORDEMENT DE CABINETS À 90 DEGRÉS
12 x N570-0026 (#14 x 1/2")
IM-CEP
CABINET END P ANEL KIT ENSEMBLE DE P ANNEAU D’EXTRÉMITÉ
4 x N570-0026 (#14 x 1/2")
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IM-CEP
CABINET END P ANEL KIT ENSEMBLE DE PANNEAU D’EXTRÉMITÉ
6 x N570-0026 (#14 x 1/2")
SHOWN WITH REAR
P ANEL REMOVED
ILLUSTRÉ SANS LE
PANNEAU ARRIÈRE
COUNTERTOP TO BE F ASTENED AS PER MANUFACTURER’S INSTRUCTIONS. HOLES HA VE BEEN PLACED ON
THE TOP FLANGE OF THE SIDE P ANELS T O ALLOW FOR F ASTENERS.
FIXEZ LE COMPTOIR EN RESPECT ANT LES DIRECTIVES DU FABRICANT. DES TROUS ONT ÉTÉ MÉNAGÉS
DANS LE REBORD SUPÉRIEUR DES PANNEAUX LA TÉRAUX POUR Y INSÉRER LES PIÈCES DE FIXA TION.
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REFER TO BUIL T-IN MANUAL THA T ACCOMP ANIES THE GRILL FOR COMPLETE INSTRUCTIONS.
GAS PIPING MUST BE DONE BY A LICENSED GAS INST ALLER.
POUR DES DIRECTIVES COMPLÈTES, CONSUL TEZ LE MANUEL QUI ACCOMP AGNE LE GRIL ENCASTRÉ.
LA TUY AUTERIE POUR LE GAZ DOIT ÊTRE INST ALLÉE P AR UN INST ALLA TEUR POUR LE GAZ AUT ORISÉ.
CABINET LEVELING PROCEDURE MISE DE NIVEAU DU CABINET
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IM-UDC
# Part # Description
1 n475-0223p side panel / panneau avant 2 n475-0224p back panel / panneau arrière 3 n570-0026 screw , #14 x 1/2" / ecrou #14 x 1/2" 4 n010-0575p assembly, bottom shelf / ensemble de tablette inférieur 5 n570-0031 leveling foot / mise à niveau du pied 6 n525-0018p rail, top/bottom / support superior/inférieur 7 n105-0011 bu shing, door / bagues de porte 8 n555-0023 door pivot rod / tige-pivot de porte
9 n010-0590 door assembly / ensemble de porte 10 n430-0002 magnetic catch / loquet magnétique 11 n080-0232p door magnet bracket / support de magnétique 12 n570-0008 screw , #8 x 1/2" / ecrou #8 x 1/2"
IM-FDC/IM-FHL/IM-FHR
# Part # Description
1 n475-0223p side panel / panneau avant
2 n475-0281p back panel / panneau arrière
n200-0094p
n570-0013 screw , #8 x 1/2" / écrou #8 x 1/2" 3 n570-0026 screw , #14 x 1/2" / écrou #14 x 1/2" 4 n010-0575p assembly, bottom shelf / ensemble de tablette inférieur 5 n570-0031 leveling foot / mise à niveau de pied 6 n525-0018p rail, top/bottom / support superior/inférieur 7 n105-0011 bu shing, door / bagues de porte
n105-0012 bushing, 1 1/2" / bagues de porte 1 1/2" 8 n555-0023 door pivot rod / tige-pivot de porte 9 n225-0039 door / porte
10 n080-0227p
11 n570-0013 screw , #8 x 1/2" / écrou #8 x 1/2"
12 n715-0089p
13 n715-0088p
14 n080-0226p
15 n035-0098p fridge platform / plateforme pour le réfrigérateur
fridge door mounting bracket / support de fixation de la porte du réfrigérateur
fridge enclosure trim narrow / moulure de cabinet pour réfrig érateu r - étro ite fridge enclosure trim wide / moulure de cabinet pour réfrig érateu r - large fridge mounting bracket / support de fixation du réfrigérateur
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IM-UTC
# Part # Description
1 n475-0223p side panel / panneau avant 2 n475-0237p back panel / panneau arrière 3 n570-0026 screw , #14 x 1/2" / ecrou #14 x 1/2" 4 n010-0575p assembly, bottom shelf / ensemble de tablette inférieur 5 n570-0031 leveling foot / mise à niveau du pied 6 n525-0018p rail, top/bottom / support superior/inférieur 7 n105-0011 bu shing, door / bagues de porte
n105-0002 bushing, 1.5" / bagues de porte 1.5" 8 n555-0023 door pivot rod / tige-pivot de porte 9 n010-0590 door assembly / ensem ble de porte
n325-0016 door handle / poignée de porte
10 n430-0002 magnetic catch / loquet magnétique 11 n080-0232p door magnet bracket / support de magnétique 12 n570-0008 screw , #8 x 1/2" / ecrou #8 x 1/2" 13 n710-0061p tank draw er 14 n010-0360p tank support ring 15 n080-0225p tank draw er support bracket
IM-3DC
# Part # Description
1 n010-0678 side panel left / panneau avant gauche 2 n010-0678 side panel right / panneau avant droite 3 n475-0224p back panel / panneau arrière 4 n525-0018p rail, top/bottom / support superior/inférieur 5 n570-0031 leveling foot / mise à niveau du pied 6 n010-0575p assembly, bottom shelf / ensemble de tablette inférieur 7 n010-0677 drawer assembly / assemblage du tiroir 8 n570-0026 screw , #14 x 1/2" / ecrou #14 x 1/2"
IM-2DC
# Part # Description
1 n010-0678 side panel left / panneau avant gauche 2 n010-0678 side panel right / panneau avant droite 3 n475-0224p back panel / panneau arrière 4 n525-0018p rail, top/bottom / support superior/inférieur 5 n570-0026 screw , #14 x 1/2" / ecrou #14 x 1/2"
6 n010-0574 false draw er front / avant faux de tiroir
7 n570-0013 screw , #8 x 1/2" / ecrou #8 x 1/2" 8 n010-0677 drawer assembly / assembl age du tiroir 9 n010-0575p assembly, bottom shelf / ensemble de tablette inférieur
10 n570-0031 leveling foot / mise à niveau du pied
IM-WDC
# Part # Description
1 n010-0678 side panel left / panneau avant gauche 2 n010-0678 side panel right / panneau avant droite 3 n475-0224p back panel / panneau arrière 4 n525-0018p rail, top/bottom / support superior/inférieur 5 n570-0026 screw , #14 x 1/2" / ecrou #14 x 1/2" 6 n555-0032 paper towel rod / tige pour essuie-tout 7 n485-0012 cotter pin / écrou
8 n010-0576p
9 n570-0008 screw , #8 x 1/2" / écrou #8 x 1/2"
10 n010-0578
11 n555-0031 pivot rod / tige-pivot
12 n010-0679
13 n570-0031 leveling foot / mise à niveau du pied 14 n010-0575p assembly, bottom shelf / ensemble de tablette inférieur
paper tow el housing assembly / assemblage de la porte du compartiment à essuie-tout
paper tow el door assembly / assemblage de compartiment pour essuie-tout
draw er assembly, trash can / assemblage du tiroir, panier à déchets
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IM-UGC245/300 / IM-UGC485 / IM-UGC600 / IM-UGC605 / IM-UGC705
# 245/300 485 450 600 605 730 Description
1 n010-0678 n010-0678 n010-0678 n010-0678 n010-0678 n010-0678 side panel left / panneau avant gauche 2 n010-0678 n010-0678 n010-0678 n010-0678 n010-0678 n010-0678 side panel right / panneau avant droite 3 n475-0224p n475-0229p n475-0229p n475-0256p n475-0231p n475-0233p back panel / panneau arrière 4 n525-0031p n525-0019p n525-0025p n525-0027p n525-0020p n525-0021p top rail / support superior 5 n570-0026 n570-0026 n570-0026 n570-0026 n570-0026 n570-0026 screw , #14 x 1/2" / écrou #14 x 1/2" 6 n010-0677 n010-0680 n010-0680 n010-0681 n010-0682 n010-0683 draw er assembly / assemblage du tiroir 7 n525-0018p n525-0022p n525-0022p n525-0026p n525-0023p n525-0024p bottom rail / support inférieur 8 n570-0031 n570-0031 n570-0031 n570-0031 n570-0031 n570-0031 leveling foot / mise à niveau du pied
9 n010-0575p n010-0579p n010-0579p n010-0628p n010-0581p n010-0583p bottom shelf / tablette inférieur 10 n585-0062p n585-0050p n585-0053p n585-0059p n585-0051p n585-0052p draw er dripshield / écran anti-égouttement pour tiroir 11 n570-0013 n570-0013 n570-0013 n570-0013 n570-0013 n570-0013 screw , #8 x 1/2" / écrou #8 x 1/2"
n710-0066
drippan, replaces pan included with BI300 / tiroir d'égouttement, remplace le ti roir inclus avec le BI300
# 750 Description
1 n010-0678 side panel left / panneau avant gauche 2 n010-0678 side panel right / panneau avant droite 3 n475-0258p back panel / panneau arrière 4 n525-0029p top rail / support superior 5 n570-0026 screw , #14 x 1/2" / écrou #14 x 1/2" 6 n010-0677 draw er assembly / assemblage du tiroir 7 n525-0028p bottom rail / support inférieur 8 n570-0031 leveling foot / mise à niveau du pied
9 n010-0624p bottom shelf / tablette inférieur 10 n585-0060p draw er dripshield / écran anti-égouttement pour tiroir 11 n570-0013 screw , #8 x 1/2" / écrou #8 x 1/2"
12 n475-0260p
13 n475-0259 cabinet fascia panel / panneau de finition pour cabinet
n710-0064
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IM-UGC750
draw er slider mounting panel / panneau d'assemblage pour glissière de tiroir
drippan, replaces pan included with BIPT750 / tiroir d'égouttement, remplace le tiroir inclus avec le BIPT750
ORDERING REPLACEMENT PARTS
Before contacting the customer care department, check the NAC web site for more extensive cleaning, maintenance, troubleshooting and part replacement instructions at www .napoleongrills.com. Contact the factory directly for replace­ment parts and warranty claims. The customer care department is available between 9 AM and 5 PM (Eastern st andard time) at 1-866-820-8686 or fax at 1-705-727-4282. In order to process a claim, we must be provided with the following information:
1. Model and serial number of the unit.
2. Part number and description.
3. A concise description of the problem ('broken' is not sufficient).
4. Proof of purchase (photocopy of the invoice).
In some cases the customer care representative may request to have the parts returned to the factory for inspection, before providing replacement parts. The parts must be shipped prepaid to the attention of the customer care department with the following information:
1. Model and serial number of the unit.
2. A concise description of the problem ('broken' is not sufficient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorization number - provided by the customer service represent ative.
Before contacting customer care, please note that the following items are not covered by the warranty:
-costs for transportation, brokerage or export duties
-labor costs for removal and re-installation
-costs for service calls to diagnose problems
-discoloration of stainless steel parts
-part failure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).
COMMANDE DES PIÈCES DE RECHANGE
Avant de contacter le bureau de service du clientele, veuillez prendre note, que notre guide de dépanage est maintenent dispoible sur le net a www.napoleongrills.com. Ici, vous trouver beaucoup d'information comme les instructions de d'opération et de nettoyage et comment remplacer les pièces. Contactez le manufacturier directement pour obtenir des pièces de rechanges et faire des réclamations sur garantie. Le département de service est à votre disposition entre 9 AM et 5 PM (heure normale de l’est) au 1-866-820-8686 ou fax au 1-705-727-4282. Pour qu’une réclamation soit traitée, l’information suivante est nécessaire :
1. Modèle et numéro de série de l’appareil.
2. Numéro de la pièce et description.
3. Une description concise du problème («cassé» n’est pas suffisant).
4. Preuve d’achat (copie de la facture).
5. A voir en main votre Visa ou Mastercard pour payer les frais d'expedition.
Dans quelques cas, le département du service peut demander de leur retourner la pièce pour des fins d’inspection avant de fournir une pièce de rechange. Les pièces doivent être expédiées port payé à l’attention du département de service avec l’information suivante :
1. Modèle et numéro de série de l’appareil.
2. Une description concise du problème («cassé» n’est pas suffisant.
3. Preuve d’achat (copie de la facture).
4. Un numéro l'autorisation de retour - fourni par le représentant du département de service.
Avant de contacter le département de service, veuillez prendre note que les items suivants ne sont par couverts par la garantie :
-coûts de transport, bris et frais d’exportation
-main-d’oeuvre pour l’enlèvement et l’installation de la pièce
-coûts des appels de service pour diagnostiquer le problème
-décoloration des pièces en acier inoxydable
-bris des pièces suite à un manque d’entretien ou de maintenance, ou utilisation de nettoyeurs non appropriés (nettoyeur à fourneau)
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FAX TO: 705 727 4282
ACCESSORI ES & PARTS ORDER FORM
PLEASE PRINT CLEA RLY
CONTACT NAME:______________________________________________________________________
SHIP TO :_____________________________________________________________________________
_____________________ ____ ____ ________ ____ ____ ____ ____ ________ ____ ____ ____ ____ ____ ________
_____________________ ____ ____ ________ ____ ____ ____ ____ ________ ____ ____ ____ ____ ____ ________
_____________________ ____ ____ ________ ____ ____ ____ ____ ________ ____ ____ ____ ____ ____ ________
TEL :_________________________________ FAX :______________________________
EMAIL: __________________________________________________________________
VISA OR MASTERCARD # :_______________________________________ EXPI RY DATE: _____________
SIGNATURE:_ ___ ____ ____ ________ ____ ____ ____ ____ ____ ________ ____ ____ ____ ____ ________ ____ _
QUANTITY
TAXES MAY AP PLY SHIPPING EXTRA
IF CONFI RMAT IO N IS REQ UIRED P L EASE I NCL UDE A F AX NUMBER OR EM AIL ADDR ES S
PART NUM BER DESCRIP TION
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