Napoleon GDIX3N, GDIG3N, GDI3P, GDI3N, GDIG3P User Manual

NATURAL GAS MODELS:

ÉCRAN DE PROTECTION

GDI3N / GDIG3N / GDIX3N

ADD PRODUCT CODE HERE (TRADE GOTHIC LT STD FONT)

ENGLISH

PROPANE GAS MODELS:

GDI3P / GDIG3P / GDIX3P

INSTALLATION MANUAL

SAFETY INFORMATION

!

WARNING

FIRE OR EXPLOSION HAZARD

Failure to follow safety warnings exactly
could result in serious injury, death, or
property damage.

- Do not store or use gasoline or other
fl ammable vapors and liquids in the vicinity of
this or any other appliance.

- WHAT TO DO IF YOU SMELL GAS:

• Do not try to light any appliance.

• Do not touch any electrical switch; do not
use any phone in your building.

• Immediately call your gas supplier from a
neighbour’s phone. Follow the gas
supplier’s instructions.

• If you cannot reach your gas supplier, call
the fi re department.

FRENCH

PG. 47

ADD MANUAL TITLE

Product Name / Code

(MUST use title from Price Book)

SAFETY BARRIER

ADD PRODUCT IMAGE

Infrared™ Series

(GDIG3 illustrated)

ADD ____ ILLUSTRATED

- Installation and service must be

performed by a qualifi ed installer, service
agency, or the supplier.

This appliance may be installed in an aftermarket,
permanently located, manufactured home (USA
only) or mobile home, where not prohibited by
local codes.

This appliance is only for use with the type of gas
indicated on the rating plate. This appliance is
not convertible for use with other gases, unless
a certifi ed kit is used.

INSTALLER:

Leave this manual with the appliance

CONSUMER:

Retain this manual for future reference

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030

Phone [phone] • www.napoleonfi replaces.com • [e-mail]

CSA 2.22 AND ANSI Z21.50 FOR VENTED DECORATIVE GAS APPLIANCES

CSA /

INTERTEK

LOGO

FOR INDOOR USE ONLY

CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:

CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:

CSA 2.33 AND ANSI Z21.88 FOR VENTED GAS FIREPLACE HEATERS

IF INSTALLATION + OPERATION, ADD SERIAL

NUMBER LABEL HERE

PLACE BARCODE LABEL ON THE

IF SEPARATE MANUALS, ADD “PLACE

BARCODE LABEL ON THE OWNER’S MANUAL”

OWNER’S MANUAL

$10.00

W415-1802 / A / 11.06.18

EN

HOT GLASS WILL CAUSE

BURNS.

DO NOT TOUCH GLASS UNTIL

COOLED.

NEVER ALLOW CHILDREN TO

TOUCH GLASS.

!

DANGER

A barrier designed to reduce the risk of burns from the
hot viewing glass is provided with this appliance and
shall be installed for the protection of children and other
at-risk individuals.

!

WARNING

safety information

• This appliance is hot when operated and
can cause severe burns if contacted.

• Any changes or alterations to this
appliance or its controls can be
dangerous and is prohibited.

• Do not operate appliance before reading and

understanding operating instructions. Failure
to operate appliance according to operating
instructions could cause fi re or injury.

• Ensure the glass door is opened or removed

when lighting the pilot for the fi rst time and
when the gas supply has run out.

• Risk of fi re or asphyxiation, do not operate

appliance with fi xed glass removed and never
obstruct the front opening of the appliance.

• Do not connect 110 volts to the control valve,

with the exception of models; GSST8 and
GT8.

• Risk of burns. The appliance should be turned off and cooled before servicing.

• Do not install damaged, incomplete or substitute components.

• Risk of cuts and abrasions. Wear protective gloves, protective footwear, and safety glasses during

installation. Sheet metal edges may be sharp.

• Do not burn wood or other materials in this appliance.

• Provide adequate ventilation and combustion air. Provide adequate accessibility clearance for servicing

and operating the appliance.

• High pressure will damage valve. Disconnect gas supply piping before pressure testing gas line at

test pressures above 1/2 psig. Close the manual shut-off valve before pressure testing gas line at test
pressures equal to or less than 1/2 psig (35mb).

• The appliance must not be operated at temperatures below freezing (32°F / 0°C). Allow the appliance

to warm to above freezing prior to operation, with the exception of models; GSS36, GSS42; these
appliances are suitable for 0°F / -18°C.

• Children and adults should be alerted to hazards of high surface temperature and should stay

away to avoid burns or clothing ignition.

• Young children should be carefully supervised when they are in the same room as the

appliance. Toddlers, young children and others may be susceptible to accidental contact
burns. A physical barrier is recommended if there are at risk individuals in the house. To
restrict access to an appliance or stove, install an adjustable safety gate to keep toddlers,
young children and other at risk individuals out of the room and away from hot surfaces.

• Clothing or other fl ammable material should not be placed on or near the appliance.

• Due to high temperatures, the appliance should be located out of traffi c and away from

furniture and draperies.

• Furniture or other objects must be kept a minimum of 4 feet (1.22m) away from the front of the appliance.

• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot

surfaces.

• Even after the appliance is off, it will remain hot for an extended period of time.

• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children

from hot surfaces. These screens and guards must be fastened to the fl oor.

• Any safety screen, guard or barrier removed for servicing the appliance, must be replaced prior

to operating the appliance.

• It is imperative that the control compartments, burners and circulating blower and its passageway in the

appliance and venting system are kept clean. The appliance and its venting system should be inspected
before use and at least annually by a qualifi ed service person. More frequent cleaning may be required
due to excessive lint from carpeting, bedding material, etc. The appliance area must be kept clear and
free from combustible materials, gasoline and other fl ammable vapors and liquids.

• If the appliance shuts off, do not re-light until you provide fresh air. If appliance keeps shutting off, have it

serviced. Keep burner and control compartment clean.

• Under no circumstances should this appliance be modifi ed.

• Do not allow wind or fans to blow directly into the appliance. Avoid any drafts that alter burner fl ame
patterns.

2

W415-1802 / A / 11.06.18

free from combustible materials, gasoline and other fl ammable vapors and liquids.

• If the appliance shuts off, do not re-light until you provide fresh air. If appliance keeps shutting off, have it
serviced. Keep burner and control compartment clean.

• Under no circumstances should this appliance be modifi ed.

• Do not allow wind or fans to blow directly into the appliance. Avoid any drafts that alter burner fl ame

patterns.

HOT GLASS WILL CAUSE

BURNS.

DO NOT TOUCH GLASS UNTIL

COOLED.

NEVER ALLOW CHILDREN TO

TOUCH GLASS.

!

DANGER

A barrier designed to reduce the risk of burns from the
hot viewing glass is provided with this appliance and
shall be installed for the protection of children and other
at-risk individuals.

!

WARNING

!

WARNING

WARNING

!

WARNING:

Electric

This product can expose you to chemicals including lead and lead compounds,

Gas, Wood

which are known to the State of California to cause cancer, and chemicals including BBP and
DEHP, which are known to the State of California to cause birth defects or other reproductive
harm. For more information, go to www.P65Warnings.ca.gov.

!

AVERTISSEMENT:

Ce produit peut vous exposer à des substances chimiques incluant le

plomb et les composés de plomb qui, selon l’État de Californie, causeraient le cancer, et des
substances chimiques incluant le BBP et DEHP qui, selon d’État de Californie, causeraient des
malformations congénitales ou autres dangers pour la reproduction.
Pour de plus amples renseignements, visitez le www.P65Warnings.ca.gov.

!

ADVERTENCIA:

Este producto puede exponerlo a productos químicos, entre ellos, plomo
y compuestos con plomo, que el Estado de California reconoce como causantes de cáncer, y
productos químicos, entre ellos, bencilbutilftalato (BBP, por sus siglas en inglés) y di(2-etilhex-
il) ftalato (DEHP, por sus siglas en inglés), que el Estado de California reconoce como caus-
antes de malformaciones congénitas u otros daños para la reproducción. Para obtener más
información, visite www.P65Warnings.ca.gov.

• Do not use a blower insert, heat exchanger insert or other accessory not approved for use with this
appliance.

• This appliance must not be connected to a chimney fl ue pipe serving a separate solid fuel burning

appliance.

• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician

to inspect the appliance and to replace any part of the control system and any gas control which has
been under water.

• Do not operate the appliance with the glass door removed, cracked or broken. Replacement of the glass

should be done by a licensed or qualifi ed service person, if equipped.

• Do not strike or slam shut the appliance glass door, if equipped.

• Only doors / optional fronts certifi ed with the appliance are to be installed on the appliance.

• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As

with all plastic bags, these are not toys and should be kept away from children and infants.

• Carbon or soot should not occur in a vent free appliance as it can distribute into the living area of your
home. If you notice any signs of carbon or soot, immediately turn off your appliance and arrange to have
it serviced by a qualifi ed technician before operating it again.

• If equipped, the screen must be in place (closed) when the appliance is in operation.

• When equipped with pressure relief doors, they must be kept closed while the appliance is operating
to prevent exhaust fumes containing carbon monoxide, from entering into the home. Temperatures of
the exhaust escaping through these openings can also cause the surrounding combustible materials to
overheat and catch fi re.

• Carbon monoxide poisoning may lead to death; early signs of carbon monoxide poisoning resemble the

fl u, with headache, dizziness and/or nausea. If you have these signs, the appliance may not be working
properly. Get fresh air at once! Have appliance serviced. Some people; pregnant women, persons with
heart or lung disease, anemia, those under the infl uence of alcohol, those at high altitudes are more
affected by carbon monoxide than others. Failure to keep the primary air opening(s) of the burner(s) clean
may result in sooting and property damage.

• As with any combustion appliance, we recommend having your appliance regularly inspected and

serviced as well as having a Carbon Monoxide Detector installed in the same area to defend you and
your family against Carbon Monoxide (not applicable for outdoor appliances).

• Ensure clearances to combustibles are maintained when building a mantel or shelves above the
appliance. Elevated temperatures on the wall or in the air above the appliance can cause melting,
discolouration or damage to decorations, a T.V. or other electronic components.

• For appliances equipped with a safety barrier; if the barrier becomes damaged, the barrier
shall be replaced with the manufacturer’s barrier for this appliance.

• Installation and repair should be done by a qualifi ed service person. It is imperative that control
compartments, burners and circulating air passageways of the appliance be kept clean.

• For outdoor products only: this appliance must not be installed indoors or within any structure that

prevents or inhibits the exhaust gases from dissipating in the outside atmosphere.

• If applicable, the millivolt version of this appliance uses and requires a fast acting thermocouple. Replace

only with a fast acting thermocouple supplied by Wolf Steel Ltd.

safety information

EN

!

which are known to the State of California to cause cancer, and chemicals including carbon
monoxide, which are known to the State of California to cause birth defects or other reproduc­tive harm. For more information, go to www.P65Warnings.ca.gov.

WARNING:

This product can expose you to chemicals including lead and lead compounds,

Add California Prop 65 warning

!

FIRE RISK HAZARD / DELAYED IGNITION

High supply pressure will damage the valve / controls.

Disconnect the appliance main gas valve/control

from the supply piping when pressure testing that

system at pressures in excess of 1/2 psi (3.5 kPa).

Isolate the appliance with it’s shut off valve during

any pressure testing of the supply piping at

pressures equal to or less than 1/2 psi (3.5 kPa).

!

W415-1802 / A / 11.06.18

3

EN

table of contents

1.0 general information 5

1.1 rates and efficiencies 6

1.2 rating plate information 8

1.3 operating and lighting instructions 9

1.4 shut-off valve 9

1.5 dimensions 10

1.6 minimum clearance to combustibles 10

2.0 installation planning 11

2.1 levelling the appliance 11

2.2 chimney connection 12

2.3 gas installation 13

3.0 finishing 14

3.1 minimum combustible mantel clearances 14

3.2 safety barrier & door removal / installation 15

3.3 log placement 16

3.3.1 log placement for GDI3 16

3.3.2 log placement for GDIX3 19

3.4 media installation 22

3.5 logo placement 22

3.6 glowing embers 22

3.7 charcoal embers 23

3.8 battery installation (GDIG3 / GDIX3) 24

4.0 electrical information 25

4.1 wiring diagram (GDIG3 / GDIX3) 25

5.0 adjustments 26

5.1 pilot burner adjustment 26

5.2 venturi adjustment 26

5.3 flame characteristics 27

6.0 maintenance 28

6.1 annual maintenance 29

6.2 care of glass 29

6.3 care of plated parts 30

6.4 door glass replacement 30

6.5 media tray installation 30

6.6 night light™ replacement (GDIG3 / GDIX3 31

6.7 valve train replacement 32

7.0 replacement parts 33

7.1 overview 34

7.2 right side access plate assembly 35

7.3 valve train assembly (GDI3) 36

7.4 valve train assembly (GDIG3) 37

7.5 valve train assembly (GDIX3) 38

7.6 firebox top assembly 39

8.0 troubleshooting (millivolt - GDI3) 40

9.0 troubleshooting (electronic - GDIG3 / GDIX3) 42

10.0 warranty 45

4

note:

The information throughout this manual is believed to be correct at the time of printing. Wolf Steel
Ltd. reserves the right to change or modify any information within this manual at any time without
notice. Changes, other than editorial are denoted by a vertical line in the margin.

W415-1802 / A / 11.06.18

standard checklist

Installer: please fill out appliance checklist in the

owner’s manual.

1.0 general information

When the appliance is installed at elevations above 4,500ft (1372m), and in the absence of specific recommendations
from the local authority having jurisdiction, the certified high altitude input rating shall be reduced at the rate of 4% for each
additional 1,000ft (305m). Expansion / contraction noises during heating up and cooling down cycles are normal
and are to be expected.

This appliance is approved for bathroom, bedroom and bed-sitting room installations and is certified for mobile
home installation.

This appliance is field convertible between natural gas (NG) and propane (P). To convert from one to another,
consult your authorized dealer / distributor.

This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not
convertible for use with other gases, unless a certified kit is used.

EN

note:

A barrier designed to reduce the risk of burns is provided with the appliance and must be installed. Never
operate the appliance without the barrier installed.

The protective wrap on plated parts is best removed when the assembly is at room temperature but this can
be improved if the assembly is warmed, using a hair dryer or similar heat source. The protective wrap must be
removed before operating the appliance.

This appliance is a decorative product. It is not a source of heat and not intended to burn solid fuel.

Batteries must be disposed of according to the local laws and regulations. Some batteries may be
recycled, and may be accepted for disposal at your local recycling center. Check with your
municipality for recycling instructions.

important:

Some components and/or media are packaged separately and must be installed in accordance with the
information in this manual.

W415-1802 / A / 11.06.18

5

EN

general information

1.1 rates and efficiencies

GDI3

Altitude (FT) 0 - 4500FT 0 - 4500FT
Max. Input (BTU/hr) 24,500 24,500
Max. Output (BTU/hr) 13,475 13,475
P4 55.0% 55.0%

GDIG3

Altitude (FT) 0 - 4500FT 0 - 4500FT
Max. Input (BTU/hr) 24,000 24,000
Max. Output (BTU/hr) 14,808 14,808
P4 61.7% 61.7%

GDIX3

Altitude (FT) 0 - 4500FT 0 - 4500FT
Max. Input (BTU/hr) 30,000 30,000

NG P

NG P

NG P

Max. Output (BTU/hr) 18,540 18,540
P4 61.8% 61.8%

GDI3 / GDIG3 / GDIX3

Min. Inlet Gas Supply Pressure 4.5" W.C. (11mb) 11" W.C. (27mb)
Max. Inlet Gas Supply Pressure 7" * W.C. (17mb) 13" W.C. (32mb)
Manifold Pressure (under Flow Conditions) 3.5 W.C. (9mb) 10" W.C. (25mb)

* Max. inlet pressure not to exceed 13".

NG P

6

W415-1802 / A / 11.06.18

general information

roof joist. If the appliance is installed directly on carpeting, vinyl tile or other combustible material other than wood fl ooring, the

WARNING

!

• Always light the pilot whether for the first time or if the gas supply has run out, with the glass door opened
or removed.

• Provide adequate clearance for servicing and operating the appliance.

• Provide adequate ventilation.

• Never obstruct the front opening of the appliance.

• Objects placed in front of the appliance must be kept a minimum of 48” (121.9cm) from the front face of
the appliance.

• Surfaces around and especially above the appliance can become hot. Avoid contact when appliance is
operating.

• Fire risk. Explosion hazard.

• High pressure will damage valve. Disconnect gas supply piping before pressure testing gas line at test
pressures above 1/2 PSIG. Close the manual shut-off valve before pressure testing gas line at test
pressures equal to or less than 1/2 PSIG (35mb).

• Use only Wolf Steel approved optional accessories and replacement parts with this appliance using non­listed accessories (blowers, doors, louvres, trims, gas components, venting components, etc.) could result
in a safety hazard and will void the warranty and certification.

• The appliance must not be operated at temperatures below freezing (32ºF / 0ºC). Allow the appliance to
warm, to above freezing prior to operation.

EN

• This appliance has been designed and certified for indoor use only.

THIS GAS APPLIANCE MUST BE INSTALLED AND SERVICED BY A QUALIFIED INSTALLER to conform with local
codes. Installation practices vary from region to region and it is important to know the specifi cs that apply to your area, for
example in the state of Massachusetts:

• This product must be installed by a licensed plumber or gas fi tter when installed within the commonwealth of
Massachusetts.

• The appliance damper must be removed or welded in the open position prior to installation of an appliance insert or gas
log.

• The appliance off valve must be a “T” handle gas cock.

• The fl exible connector must not be longer than 36 inches (0.9m).

• A carbon monoxide detector is required in all rooms containing gas fi red appliances.

• The appliance is not approved for installation in a bedroom or bathroom unless the unit is a direct vent sealed
combustion product.

The installation must conform with local codes or, in absence of local
codes, the National Gas and Propane Installation Code CSA B149.1
in Canada, or the National Fuel Gas Code, ANSI Z223.1 / NFPA 54
in the United States. Suitable for mobile home installation if installed
in accordance with the current standard CAN/CSA Z240MH Series,
for gas equipped mobile homes, in Canada or ANSI Z223.1 and
NFPA 54 in the United States.

The appliance and its individual shutoff valve must be disconnected
from the gas supply piping system during any pressure testing
of that system at test pressures in excess of 1/2 psig (35 mb).
The appliance must be isolated from the gas supply piping system by closing its individual manual shutoff valve during any
pressure testing of the gas supply piping system at test pressures equal to or less than 1/2 psig (35 mb). When installed
with a blower or fan, the junction box must be electrically connected and grounded in accordance with local codes. In the
absence of local codes, use the current CSA C22.1 Canadian Electrical Code in Canada or the ANSI / NFPA 70 National
Electric Code in the United States. In the case where the blower is equipped with a power cord, it must be connected into a
properly grounded receptacle. The grounding prong must not be removed from the cord plug.

The following does not apply to inserts; as long as the required clearance to combustibles is maintained, the most desirable
and benefi cial location for an appliance is in the center of a building, thereby allowing the most effi cient use of the heat
created. The location of windows, doors and, the traffi c fl ow in the room where the appliance is to be located should be
considered. If possible, you should choose a location where the vent will pass through the house without cutting a fl oor or

www.ncertied.org

We suggest that our gas
hearth products be installed
and serviced by professionals
who are certied in the U.S.
by the National Fireplace

®

Institute

(NFI) as NFI Gas

Specialists

appliance shall be installed on a metal or wood panel extending the full width and depth, unless otherwise tested.

W415-1802 / A / 11.06.18

7

EN

SAMPLE

general information

1.2 rating plate information

Certified to Canadian and American National Standards: CSA 2.33-2016 / ANSI Z21.88-2016 for Vented Gas Fireplace Heaters
Certifié selon les normes Nationales Canadiennes et Américaines: CSA 2.33-2016 / ANSI Z21.88-2016 pour Foyer au gaz à évacuation

Direct vent, vented gas appliance. Approved for bedroom, bathroom and bed-sitting room installation. Suitable for mobile home installation, if installed in
accordance with the current standard CAN / CSA Z240MH Series gas equipped mobile homes in Canada, or, in the United States, the Manufactured Home

Construction and Safety Standard, Title 24 CFR, Part 3280. When this US Standard is not applicable, use the Standard for Fire Safety Criteria for Manufactured
Home Installations, Sites and Communities, ANSI / NFPA 501A. This appliance must be installed in accordance with local codes, if any; if none, follow the current

ANSI Z223.1 or CSA B149. For use with barrier W565-0318. Follow installation instructions.
Appareil à gaz ventilé. Homologué pour installation dans une chambre à coucher, une salle de bain et un studio. Approprié pour installation dans une maison mobile
si son installation conforme aux exigences de la norme CAN / CSA Z240MH Séries de maisons mobile équipées au gaz en vigueur au Canada, ou, aux États-Unis
selon la norme 24 CFR, Part 3280, Manufactured Home Construction and Safety Standard. Dans le cas ou cette norme d’États-Unis n’est pas pertinentes, utiliser
la norme NFPA 501A, Fire Safety Criteria for Manufactured Home Installations, Sites and Communities. Installer l’appareil selon les codes ou règlements locaux ou,
en l’absence de tels règlements, selon les codes d’installation ANSI Z223.1 ou CSA B149 en vigueur. Utiliser uniquement avec l’écran W565-0318. Suivre les

instructions d’installation.

9700539 (WSL) 4001658 (NAC) 4001657 (NGZ) 4001659 (WUSA)

GDIG3N CDIG3N CDIG3P GDIG3P

Altitude
Input
Reduced Input
P4
Manifold Pressure: 3.5” w.c. (NG)
Minimum Supply Pressure: 4.5” w.c. (NG)
Maximum Supply Pressure: 7” w.c. (NG)
Pression au Collecteur: 3,5” d’une colonne d’eau (GN)
Pression d’Alimentation Min.: 4,5” d’une colonne d’eau (GN)
Pression d’Alimentation Max.: 7” d’une colonne d’eau (GN)
WARNING: For installation into a vented non-combustible

appliance only.

Minimum appliance size:

Height 20 15/16”
Depth 14 3/8”
Width 28 5/8”

Minimum inside flue size:

6”

Minimum distance from bottom of a combustible mantel
projecting a maximum of 3” from the wall to the top of the
appliance:

12”
See installation manual for greater extensions.

WOLF STEEL LTD. 24 Napoleon Road, Barrie, ON, L4M 0G8 Canada

15,000 BTU/h

MODEL / MODÈLE

0 - 4500ft (0 - 1370m)

24,000 BTU/h

17,000 BTU/h

61.7%

Pression au Collecteur: 10” d’une colonne d’eau (P)

Pression d’Alimentation Min.: 11” d’une colonne d’eau (P)

Pression d’Alimentation Max.: 13” d’une colonne d’eau (P)

ATTENTION: Pour installation dans un appareil ventilé en

Diamètre intérieur minimales de conduit d’évacuation:

Distance minimale entre le dessous d’une tablette

décorative combustible, qui ressort un maximum de

Voir la manuel d’installation pour les extensions plus grandes.

Minimum Supply Pressure: 11” w.c. (P)

Maximum Supply Pressure: 13” w.c. (P)

Dimensions minimales de l’appareil:

Élévation

Alimentation

Alimentation Réduite

Manifold Pressure: 10” w.c. (P)

maçonnerie seulement.

Hauteur 20 15/16”
Profondeur 14 3/8”

Largeur 28 5/8”

3 po, et le dessus de l’appareil:

CERTIFIE D

CERTIFIED FOR
CERTIFIÉE POUR

REFERENCE# 161746

THIS VENTED GAS FIREPLACE HEATER IS NOT FOR
USE WITH AIR FILTERS. FOR USE WITH GLASS
DOORS CERTIFIED WITH THE APPLIANCE ONLY.
NOT FOR USE WITH SOLID FUEL.
NE PAS UTILISER DE FILTRE À AIR AVEC CE FOYER

P4

AU GAZ À ÉVACUATION. POUR UTILISATION
UNIQUEMENT AVEC LES PORTES EN VERRE CER­TIFIÉES AVEC L’APPAREIL. NE PAS UTILISER AVEC
DU COMBUSTIBLE SOLIDE.

WARNING: Do not add any material to the appliance which will come in contact with the

flames, other than that supplied by the manufacturer with the appliance.

AVERTISSEMENT: N’ajoutez pas à cet appareil aucun matériau devant entretien

contact avec les flammes autre que celui qui est fourni avec cet appareil par le fabricant.
The appliance must be vented using the appropriate Napoleon vent kits. See installation
manual for venting specifications. Proper reinstallation and resealing is necessary after servicing

6”

the vent-air intake system.
L’appareil doit être ventilé à l’aide de l’ensemble d’évacuation propre à Napoleon. Référez au
manuel d’installation pour les spécifications d’évacuation. Il est nécessaire de bien réinstaller et
resceller l’évacuation après avoir executer l’entretien du système de prise d’air.

12”

Electrical rating: 115V, 60HZ. Less than 12 amperes.
Spécifications électriques: 115V, 60HZ. Moins de 12 ampère.

Serial Number / N° de Série:

GDIG3 / CDIG3

CANADA
USA

W385-2310 / B

Keep burner and control
compartment clean. See

installation and

operating instructions

accompanying

appliance. Appliance
needs fresh air for safe
operation and must be

installed with adequate

provisions for

combustion and

ventilation air.

S’assurer que le brûleur et

le compartiment des

commandes sont propres.

Voir les instructions

d’installation et
d’utilisation qui

accompagnent l’appareil.

Par mesure de sécurité,

cet appareil doit être
alimenté en air frais et

avec d’air

comburant et de

ventilation suffisant.

WARNING:

Improper installation,

adjustment, alteration,

service or maintenance can

cause property damage,

personal injury or loss of life.

Refer to owner’s manual.
Installation and service must
be performed by a qualified

installer, service agency or

the gas supplier.

AVERTISSEMENT:

Un installation

ou une modification

inappropriée du réglage, du

service et de l’entretien

pourraient être la cause de

dommages à la propriété de

blessures corporelles ou
même la mort. Consulter le

manuel d’information,

l’installation et le service
doivent être exécutés par un

installateur qualifié pour le

gaz, un entreprise de

service ou le fournisseur de

gaz seulement.

CAUTION:

Hot while in operation. Do not touch. Severe

burns may result. Keep children, clothing,
furniture, gasoline and other liquids having

flammable vapors away.

ATTENTION:

L’appareil est chaud lorsqu’il fonctionne. Ne pas

toucher l’appareil. Risque de brûlures graves.

Surveiller les enfants. Garder les vêtements, les

meubles, l’essence ou autres liquides produisant

des vapeur inflammables loin de l’appareil.

This appliance is only for use with the type of gas

indicated on the rating plate and may be installed
in an aftermarket, permanently located, manufac­tured home (USA only) or mobile home where not

prohibited by local codes. See owner’s manual
for details. This appliance is not convertible for

use with other gases, unless a certified kit is

Cet appareil doit être utilisé uniquement avec le
type de gaz indiqué sur la plaque signalétique.

Cet appareil peut être installé dans une maison
préfabriquée ou mobile (É.U. seulement) installée
à demeure si les règlements locaux le permettent.

renseignements. Cet appareil ne peut pas être

utilisé avec d’autres gaz sauf si une trousse de

used.

Voir la notice de l’utilisateur pour plus de

conversion certifiée est fournie.

FOR YOUR SAFETY:

Do not store or use gasoline or

other flammable vapors and liquids

in the vicinity of this or any other

appliance.

CAUTION:

Do not operate the appliance with

the glass removed, cracked or

broken.

Replacement of the glass should

be done by a licensed or qualified

person.

POUR VOTRE

SÉCURITÉ:

Ne pas entreposer ni utiliser

d’essence ni d’autres vapeurs ou

liquides inflammables dans le

voisinage de cet appareil ou de

tout autre appareil.

ATTENTION:

N’utiliser pas l’appareil si le
panneau frontal en verre est

enlevé, craqué ou brisé.

Remplacement du panneau frontal

en verre doit être fait par un

technicien agréé.

Left side view of appliance

(GDIG3 illustrated)

note:

The rating plate must remain with the appliance at all times. It must not be removed.

This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.

8

W415-1802 / A / 11.06.18

1.3 operating and lighting instructions

WARNING:

DO NOT TURN ON IF CHILDREN OR OTHER AT RISK
INDIVIDUALS ARE NEAR THE APPLIANCE. IF YOU DO NOT FOLLOW THESE
INSTRUCTIONS EXACTLY, A FIRE OR EXPLOSION MAY RESULT CAUSING
PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
INITIAL LIGHTING OF THE PILOT AND MAIN BURNERS MUST BE DONE
WITH THE GLASS DOOR OFF.
DO NOT CONNECT VALVE OR WALL SWITCH TO ELECTRICITY. SEE
INSTALLATION INSTRUCTIONS.

A. THIS APPLIANCE IS EQUIPPED WITH AN IGNITION DEVICE WHICH AUTOMATICALLY
LIGHTS THE PILOT. DO NOT TRY TO LIGHT BY HAND.
B. BEFORE OPERATING, SMELL ALL AROUND THE APPLIANCE AREA FOR GAS AND NEXT TO
THE FLOOR BECAUSE SOME GAS IS HEAVIER THAN AIR AND WILL SETTLE ON THE
FLOOR.

WHAT TO DO IF YOU SMELL GAS:

• TURN OFF ALL GAS TO THE APPLIANCE.

• OPEN WINDOWS.

• DO NOT TRY TO LIGHT ANY APPLIANCE.

• DO NOT TOUCH ANY ELECTRICAL SWITCH; DO NOT USE ANY PHONE IN YOUR

BUILDING.

• IMMEDIATELY CALL YOUR GAS SUPPLIER FROM A NEIGHBOUR’S PHONE. FOLLOW THE
GAS SUPPLIER’S INSTRUCTIONS.

• IF YOU CANNOT REACH YOUR GAS SUPPLIER, CALL THE FIRE DEPARTMENT.

C. DO NOT TRY TO REPAIR ANY PART OF THIS ASSEMBLY. CALL A QUALIFIED SERVICE
TECHNICIAN. FORCE OR ATTEMPTED REPAIR MAY RESULT IN A FIRE OR EXPLOSION.
D. DO NOT USE THIS APPLIANCE IF ANY PART HAS BEEN UNDER WATER. IMMEDIATELY
CALL A QUALIFIED SERVICE TECHNICIAN TO INSPECT THE APPLIANCE AND REPLACE
ANY PART OF THE CONTROL SYSTEM AND ANY GAS CONTROL WHICH HAS BEEN UNDER
WATER.

ATTENTION:

NE PAS ALLUMER SI DES ENFANTS OU D’AUTRES

INDIVIDUS À RISQUE SONT À PROXIMITÉ DU FOYER. QUICONQUE NE
RESPECTE PAS À LA LETTRE LES INSTRUCTIONS DANS LA PRÉSENTE
NOTICE, RISQUE DE DÉCLENCHER UN INCENDIE OU UN EXPLOSION
ENTRAÎNANT DES DOMMAGES, DES BLESSURES OU LA MORT.

L’ALLUMAGE INITIAL DE LA VEILLEUSE ET DU BRÛLEUR PRINCIPAL

DOIT SE FAIRE AVEC LA PORTE VITRÉE ENLEVÉE.

NE RACCORDEZ PAS LA SOUPAPE OU L’INTERRUPTEUR MURAL À
L’ÉLECTRICITÉ. CONSULTEZ LES INSTRUCTIONS D’INSTALLATION.

A. CET APPAREIL EST MUNI D’UN DISPOSITIF D’ALLUMAGE QUI ALLUME
AUTOMATIQUEMENT LA VEILLEUSE. NE TENTEZ PAS D’ALLUMER LA VEILLEUSE

MANUELLEMENT.

B. AVANT DE FAIRE FONCTIONNER, RENIFLEZ TOUT AUTOUR DE L’APPAREIL POUR

DÉCELER UN ODEUR DE GAZ. RENIFLEZ PRÈS DU PLANCHER, CAR CERTAINS GAZ

SONT PLUS LOURDS QUE L’AIR ET PEUVENT S’ACCUMULER AU NIVEAU DU SOL.

QUE FAIRE SI VOUS DÉTECTEZ UNE ODEUR DE GAZ:

• COUPEZ L’ALIMENTATION DE GAZ PRINCIPALE.

• OUVREZ LES FENÊTRES.

• NE PAS TENTER D’ALLUMER D’APPAREIL.

• NE TOUCHEZ À AUCUN INTERRUPTEUR; NE PAS VOUS SERVIR DES TÉLÉPHONES SE

TROUVANT DANS LE BÂTIMENT.

• APPELEZ IMMÉDIATEMENT VOTRE FOURNISSEUR DE GAZ DEPUIS UN VOISIN.

SUIVEZ LES INSTRUCTIONS DU FOURNISSEUR.

• SI VOUS NE POUVEZ REJOINDRE LE FOURNISSEUR APPELEZ LE SERVICE DES

INCENDIES.

C. N’ESSAYEZ PAS DE RÉPARER AUCUNE PIÈCE DE CET ASSEMBLAGE. APPELEZ UN
TECHNICIEN QUALIFIÉ. FORCER OU TENTER DE RÉPARER L’ASSEMBLAGE POURRAIT

CAUSER UN FEU OU UNE EXPLOSION.

D. N’UTILISEZ PAS CET APPAREIL S’IL A ÉTÉ PLONGÉ DANS L’EAU, MÊME
PARTIELLEMENT. FAITES INSPECTER L’APPAREIL PAR UN TECHNICIEN QUALIFIÉ ET

REMPLACEZ TOUTE PARTIE DU SYSTÈME DE CONTRÔLE ET TOUTE COMMANDE QUI

ONT ÉTÉ PLONGÉS DANS L’EAU.

OPERATING INSTRUCTIONS / INSTRUCTIONS D’OPÉRATION

FOR YOUR SAFETY READ BEFORE OPERATING / POUR VOTRE SÉCURITÉ LIRE AVANT DE FAIRE FONCTIONNER

W385-0460 / E

W385-0460 / E

LIGHTING INSTRUCTIONS / INSTRUCTIONS D’ALLUMAGE

1. STOP! READ ALL INFORMATION OF OPERATING AND LIGHTING

INSTRUCTIONS BEFORE PROCEEDING.

2. TURN OFF ELECTRICAL POWER TO THE APPLIANCE.

3. THIS APPLIANCE IS EQUIPPED WITH AN IGNITION DEVICE WHICH

AUTOMATICALLY LIGHTS THE PILOT. DO NOT TRY TO LIGHT THE PILOT
BY HAND.

4. OPEN THE GLASS DOOR.

5. TURN MANUAL SHUTOFF VALVE CLOCKWISE TO OFF.

6. WAIT FIVE (5) MINUTES TO CLEAR OUT ANY GAS. IF YOU SMELL GAS,

INCLUDING NEAR THE FLOOR, STOP! FOLLOW “B” OF THE OPERATING
INSTRUCTIONS. IF YOU DON’T SMELL GAS, GO TO THE NEXT STEP.

7. TURN MANUAL SHUTOFF VALVE COUNTER-CLOCKWISE TO ON.

8. CLOSE THE GLASS DOOR.

9. TURN ON ALL ELECTRICAL POWER TO THE APPLIANCE.

10. TURN ON MAIN BURNER.

1. ARRÊTEZ! LISEZ TOUTES LES INSTRUCTIONS DE

FONCTIONNEMENT ET D’ALLUMAGE AVANT DE CONTINUER.

2. COUPEZ L’ALIMENTATION ÉLECTRIQUE À L’APPAREIL.

3. CET APPAREIL EST MUNI D’UN DISPOSITIF D’ALLUMAGE QUI

ALLUME LA VEILLEUSE AUTOMATIQUEMENT, N’ESSAYEZ PAS
D’ALLUMER LA VEILLEUSE MANUELLEMENT.

4. OUVREZ LA PORTE VITRÉE.

5. TOURNEZ LA SOUPAPE DE SECTIONNEMENT MANUELLE VERS LA

DROITE À « OFF ».

6. ATTENDEZ CINQ (5) MINUTES POUR QUE LE GAZ PUISSE
S’ÉCHAPPER. SI VOUS DÉTECTEZ UNE ODEUR DE GAZ, ARRÊTEZ!
SUIVEZ « B » DANS LES INSTRUCTIONS DE FONCTIONNEMENT.

S’IL N’Y A PAS D’ODEUR DE GAZ, PASSEZ À L’ÉTAPE SUIVANTE.

7. TOURNEZ LA SOUPAPE DE SECTIONNEMENT MANUELLE VERS LA
GAUCHE À « ON ».

8. FERMEZ LA PORTE VITRÉE.

9. RÉTABLISSEZ L’ALIMENTATION ÉLECTRIQUE AU FOYER.

10. ALLUMEZ LE BRÛLEUR PRINCIPAL.

1. TURN OFF ALL ELECTRICAL POWER TO THE APPLIANCE IF SERVICE IS
TO BE PERFORMED.

2. TURN MANUAL SHUTOFF VALVE CLOCKWISE TO OFF. DO NOT
FORCE.

1. COUPEZ L’ALIMENTATION ÉLECTRIQUE AU FOYER SI UN TRAVAIL
D’ENTRETIEN DOIT SE FAIRE.

2. TOURNEZ LA SOUPAPE D’ARRÉT MANUELLE VERS LA DROITE
À « OFF ». NE FORCEZ PAS.

TO TURN OFF GAS / INSTRUCTIONS POUR COUPER LE GAZ

ELECTRODE

FLAME SENSOR

general information

EN

1.4 shut-off valve

GDIG3 Illustrated

The shut-off valve is in the OFF position when the handle
is horizontal (see illustration).

The shut-off valve is in the ON position when the handle
is vertical.

note:

A tool has been provided to shut off the gas.

W415-1802 / A / 11.06.18

9

EN

GDI3
A - 13 7/16
[341mm]
B - 7 1/2
[175mm]

GDIG3, GDIX3
A - 13 13/16
[376mm]
B - 6 7/8
[175mm]

general information

1.5 dimensions

front view

SAFETY BARRIER

728mm

top view

28

right side view

15

3"
2 PLS

366mm

5

"

8

20

16

531mm

3

"

14

8

"

18

465mm

*

*

16

A

B

5

"

* DIMENSION WITH OPTIONAL
BLOWER KIT INSTALLED

Ref. GDI3 GDIG3 GDIX3

A
B

* Dimension with optional blower kit installed.

13 7/16" [341mm] 14 1/2" [368mm] 14 1/2" [368mm]
7 1/2" [190mm] 7" [177mm] 7" [177mm]

1.6 minimum clearance to combustibles

This appliance must be recessed into a vented non-combustible wood-burning appliance (prefabricated or masonry)
only. The minimum appliance opening size in which the appliance is to be installed is:

HEIGHT 21 1/2" (54.6cm) WIDTH 29" (73.7cm) DEPTH * 14 3/8" (36.6cm)
The minimum allowable chimney flue size is 6" (152mm) round.
*Add 4" (102mm) for optional blower.

The minimum distance from the bottom of a combustible mantel projecting 3" (76mm) maximum from the wall to
the top of the appliance is 12" (30.4cm) (see "minimum mantel clearances" section).

10

W415-1802 / A / 11.06.18

2.0 installation planning

!

WARNING

Have an authorized dealer install the appliance. If you install the appliance yourself, have your dealer review your
installation plans and/or installation. Draw out a detailed plan of the installation including dimensions and verify the

doors), 48” (121.9cm) of the front of the appliance.

installation planning

• Risk of fi re! Maintain specifi ed air space clearances to vent pipe and appliance.

Clean out ashes from the inside of the wood-burning appliance. Make sure that the chimney and wood-burning
appliance are in a clean and sound condition and constructed of non-combustible materials. If necessary have any
repair work done by a qualifi ed person before installing the insert. Remove the existing appliance damper or lock
into an open position.

Using screws, attach the appliance warning tag to the inside
of the fi rebox of the appliance into which the insert is being
installed.

The sheet-metal parts of the appliance, in which the gas
appliance insert is to be installed, must not be cut.

If the wood-burning factory-built appliance has no gas access

WARNING: THIS FIREPLACE HAS BEEN CONVERTED FOR USE WITH A GAS FIREPLACE

INSERT ONLY AND CANNOT BE USED FOR BURNING WOOD OR SOLID FUELS UNLESS ALL ORIGINAL
PARTS HAVE BEEN REPLACED AND THE FIREPLACE IS RE-APPROVED BY THE AUTHORITY HAVING
JURISDICTION.

ATTENTION: CE FOYER A ETE CONVERTI AFIN D’ETRE UTILISE SEULEMENT

COMME FOYER ENCASTRE AU GAZ ET NE PEUT ETRE UTILSE POUR BRULER DU BOIS OU
TOUT AUTRE COMBUSTIBLE SOLIDE, SANS QUE TOUTES LES PIECES ORIGINALES AIENT
ETE REMPLACEES ET QUE LE FOYER SOIT APPROUVE DE NOUVEAU PAR LES AUTORITES

W385-0199

AYANT JURIDICTION.

ADVERTENCIA: ESTA CHIMENEA SE REMODELÓ PARA USARSE SOLO CON UNA

INSERCIÓN DE CHIMENEA A GAS Y NO PUEDE USARSE PARA QUEMAR MADERA NI COMBUSTIBLES
SÓLIDOS, A MENOS QUE SE HAYAN REEMPLAZADO TODAS LAS PIEZAS ORIGINALES, Y LA AUTORI­DAD JURISDICCIONAL LA HAYA VUELTO A APROBAR.

W385-0199_B

hole(s) provided, an access hole of 1½ inch (38.1mm) or less
may be drilled through the lower sides or bottom of the appliance in a proper workman like manner. This access
hole must be plugged with non-combustible insulation after the gas supply line has been installed.

Ensure that existing chimney cleanouts fi t properly.
The refractory, glass doors, screen rails, screen mesh and log grates may be removed from the existing appliance

before installing the gas appliance insert.
Smoke shelves, shields and baffl es may be removed if attached by mechanical fasteners.
The ventilation openings in the existing appliance may be obstructed by the backer plates, aluminium trim etc. but

these parts are not to be applied so as to have an airtight seal.

EN

2.1 levelling the appliance

dimensions with the requirements listed in this manual.
You may wish to adjust the appliance position slightly to ensure the vent does not intersect with a framing

member. Appliance must be positioned so that no combustibles are within, or can swing within (e.g. drapes,

Inserts only: This appliance is equipped with 4 levelling legs. Level the appliance before installing into the final po­sition, as levelling will eliminate rocking or excessive noise when the fan is in operation. Once the appliance is level,
move it partially into place to allow for all connections to be made. It is not practical to level the appliance once it
has been installed. Determine the required depth prior to installing the appliance and adjust the levelling screws
accordingly.

SAFETY BARRIER

GDIG3 Illustrated

W415-1802 / A / 11.06.18

11

EN

MILL-PAC

CHEVAUCHEMENT

DE 2” (50,8MM)

PLAQUE DE SUPPORT

PLAQUE COULISSANTE

GAINE DE 3” (76,2MM)

PRISE D’AIR

ÉVACUATION

ASSEMBLAGE DE

MONTAGE DE

L’ÉVENT

VIS DE

FIXATION

ÉCRAN DE PROTECTION

installation planning

2.2 chimney connection

Chimney installation must conform to both national and local code requirements. The chimney must be lined with
one 3" (76mm) diameter liner for intake and one 3" (76mm) diameter liner for exhaust. The minimum and maximum
vent lengths are 10 (3m) and 35 (11m) feet respectively. Recommended kits come in 3 lengths:

2x 3" (51-76mm) DOUBLE PLY ALUMINUM LINER-INLET AND EXHAUST:

GDI-320KT VENT KIT 20FT
GDI-325KT VENT KIT 25 FT
GDI-335KT VENT KIT 35 FT

While the liners must be continuous from the appliance to the chimney cap, to achieve the needed length, they may
be coupled, using an approved coupler.
We recommend that exhaust vents that pass through unheated
spaces, such as tall exterior chimneys, be wrapped in a protective
sleeve to minimize condensation and reverse flow symptoms. See
"troubleshooting" section for details.
This appliance is approved for use with a 3" (76mm) exhaust and air
intake.

A. OUTSIDE: Slip the one end of a liner a minimum of 2"

(51mm) over the sleeve of the air terminal. Secure using
3 screws. Then seal the joint and screw heads with high
temperature sealant. Repeat with the other liner.

note:

We recommend that the other end of the exhaust liner be marked to eliminate the exhaust liner being
connected to the intake collar at the appliance.

Intake

Exhaust

Flashing Plate

2” (51mm)

Overlap

B. Gently stretch the liners to the

required lengths and insert into the
chimney. Trim and fit the flashing
plate to suit the chimney termination.
Place the air terminal onto the top of
the chimney. Make weather tight by
sealing with caulking (not supplied).
Fasten to the chimney with screws
and plugs (not supplied).

C. INSIDE: Remove the securing screw

from the front of the vent mounting
assembly. Slide the vent mount
assembly from the track. Route the
flex liners through the slider. Attach
and secure the liners to the vent
mounting plate, ensuring that the
marked exhaust liner is attached to
the exhaust collar.

note:

Prior to sliding the appliance into place, high
temperature-rated insulation should be
packed around the linear in the damper area
to prevent air flow from entering the chimney
from the home. Not doing so will have a
negative impact on the efficiency of the
appliance.

2” (50.8MM)

OVERLAP

MILL-PAC

3” (76.2MM) LINERS

SLIDER

MOUNTING

PLATE

EXHAUST

SAFETY BARRIER

GDIG3 Illustrated

INTAKE

VENT MOUNT

ASSEMBLY

SECURING

SCREW

12

D. The appliance may now be pushed into the opening and the mounting plate assembly slid back into

the track, and the securing screw started. Once the appliance is in its final position, tighten the securing
screw until the slider makes contact with the front stop.

W415-1802 / A / 11.06.18

installation planning

!

WARNING

• Check for gas leaks by brushing on a soap and water solution. Do not use open fl ame.

We recommend the following method of sealing off the damper area around the liner:
Measure the throat of the appliance and mark this shape on a piece of 24 gauge sheet metal (flue cover). Cut a 6
3/4" (171mm) hole to lie directly below the appliance flue opening. Allow 2" of material for a flange on all sides and
cut to these measurements. Bend down the flanges. If you have never done this before, it might be a good idea to
make a cardboard pattern and test it first. Fasten this flue cover in position as high as possible with two masonry
screws per side through the flanges into the appliance.

2.3 gas installation

• Risk of fi re, explosion, or asphyxiation. Ensure there are no ignition sources such as sparks or open fl ames.

• Support gas control when attaching gas supply pipe to prevent damaging gas line.

• Always light the pilot whether for the fi rst time or if the gas supply has run out with the glass door opened
or removed. Purging of the gas supply line should be performed by a qualifi ed service technician. Ensure
that a continuous gas fl ow is at the burner before closing the door. Ensure adequate ventilation. For gas and
electrical locations, see “dimensions” section.

• All gas connections must be contained within the appliance when complete (gas fi replaces only).

• High pressure will damage valve. Disconnect gas supply piping before testing gas line at test pressures above
1/2 PSIG.

• Valve settings have been factory set, do not change.

Installation and servicing to be done by a qualifi ed installer.

• Move the appliance into position and secure.

• If equipped with a fl ex connector, the appliance is designed to accept a 1/2” (13mm) gas supply. Without the

• This appliance is designed to accept a 1/2" (13mm) gas supply. The appliance is also equipped with a manual

connector, it is designed to accept a 3/8” (9.5mm) gas supply. The appliance is equipped with a manual shut

shut-off valve to turn off the gas supply to the appliance.

off valve to turn off the gas supply to the appliance.

• Connect the gas supply in accordance to local codes. In the absence of local codes, install to the current
CAN/CSA-B149.1 Installation Code in Canada or to the current National Fuel Gas Code, ANSI Z223.1 / NFPA
54 in the United States.

• When fl exing any gas line, support the gas valve so that the lines are not bent or kinked.

• The gas line fl ex-connector should be installed to provide suffi cient movement for shifting the burner assembly
on its side to aid with servicing components.

EN

Turn brass elbow until it
lines up with the hole in
the back. Use a backup
wrench on the ball valve
fitting.

Alternate gas knockout for
rear gas installation.

W415-1802 / A / 11.06.18

13

EN

3”

12”

5”

4”

MANTEL DEPTH

0” (mm)

HEIGHT

MANTEL

6”

15”

16”

17”

12”

(30.5cm)

17”

(43.2cm)

16”

(40.6cm)

15”

(38.1cm)

6”(152.4mm)

MANTEL

5”(127mm)

3” (76.2mm)

4”(101.6mm)

20

15/16

”

(53.1cm)

6”(152mm)

WARNING

!

WARNING

3.0 finishing

finishing

!

• Risk of fi re!

• Never obstruct the front opening of the appliance.

• The front of the appliance must be fi nished with any non-combustible materials such as brick, marble, granite,
etc., provided that these materials do not go below the specifi ed dimension, as illustrated.

• Do not strike, slam, or scratch. Do not operate appliance with glass removed, cracked, or scratched.

• Facing and/or fi nishing material must never overhang into the appliance opening.

• The glass door assembly is a safety device designed to pivot forward when relieving excess pressure that
might occur. Finishing or other materials must not be located in the opening surrounding the door as this will
interfere with the doors ability to relieve pressure.

• If applicable, drywall dust will penetrate into the blower bearings, causing irreparable damage. Care must
be taken to prevent drywall dust from coming into contact with the blower or its compartment. Any damage
resulting from this condition is not covered by the warranty policy.

3.1 minimum combustible mantel clearances

• Risk of fi re. Maintain all specifi ed air space clearances to combustibles. Failure to comply with these instructions
may cause a fi re or cause the appliance to overheat. Ensure all clearances (i.e. back, side, top, vent, mantel,
front, etc.) are clearly maintained.

• When using paint or lacquer to fi nish the mantel, the paint or lacquer must be heat resistant to prevent
discolouration.

Combustible mantel clearance can vary according to the mantel depth. Use the graph to help evaluate the clear­ance needed. These same requirements apply to any combustibles protruding on either side of the
appliance.

14

W415-1802 / A / 11.06.18

finishing

!

WARNING

3.2 safety barrier & door removal / installation

• Glass may be hot. Do not touch glass until cooled.

• If equipped with door latches that are part of a safety system, they must be properly engaged. Do not
operate the appliance with latches disengaged.

• Facing and/or fi nishing materials must not interfere with air fl ow through air openings, louvre openings,
operation of louvres, or doors/access for service. Observe all clearances when applying combustible
materials.

• Before door is removed, turn the appliance off and wait until appliance is cool to the touch. Doors are heavy
and fragile so handle with care.

A barrier designed to reduce the risk of burns from the hot viewing glass is provided with the
appliance and must be installed.

1. Before the glass door can be removed, the safety barrier must be removed. Lift the safety barrier from
the 4 tabs, tilt the top forward, and remove from the appliance (Fig. 1 and 2).

EN

SAFETY BARRIER

Fig. 1

GDIG3 Illustrated

2. Release the top left and right door latches, located at the top of the door (Fig. 3). Tilt forward and lift
from slots.

note:

If applicable, the optional front must be removed to allow the door to be opened or closed.

GDIG3 Illustrated

Fig. 2

3. Reverse these steps to re-install the safety barrier and glass door. Ensure safety barrier is installed
correctly.

Fig. 3

W415-1802 / A / 11.06.18

15

EN

WARNING

Burner Overview

finishing

3.3 log placement

3.3.1 log placement for GDI3

!

• Failure to position the logs in accordance with these diagrams or failure to use only logs specifi cally approved
with this appliance may result in property damage or personal injury.

• Logs must be placed in their exact location in the appliance. Do not modify the proper log positions, since
appliance may not function properly and delayed ignition may occur.

• The logs are fragile and should be handled with care.

PHAZER™ log and glowing embers, exclusive to Wolf Steel Ltd., provide a unique and realistic glowing effect that
is different in every installation. Take the time to carefully position the glowing embers for a maximum glowing ef­fect. Log colours may vary. During the initial use of the appliance, the colours will become more uniform as colour
pigments burn in during the heat-activated curing process.

“PHAZER™ logs [and glowing embers], exclusive to Napoleon/Continental, provide a unique and realistic

glowing effect that is different in every installation. Take the time to carefully position the glowing embers for a

maximum glowing effect. Log colours may vary. During the initial use of the appliance, the colours will become

more uniform as colour pigments burn in during the heat-activated curing process.”

note:

Log numbers are located on the bottom or back of the logs.

Insert only if
applicable ---->

note:

Log numbers are located on the bottom or back of the logs.

If applicable, insert the following statement:

Pilot ShieldBurner Ports

Studs

(Log #3)

IF APPLICABLE, INSERT DRAWING OF BURNER/SUPPORT WITH APPROPRIATE LA-

BELS (I.E. STUDS, PILOT SHIELD, BURNER PORTS, ETC.).

Studs

(Log #2)

16

(Logs #6, #7, and #8)

W415-1802 / A / 11.06.18

IF NOT APPLICABLE, HIDE THIS SECTION AND USE BOXES BELOW.

A1

A2 B2B1

Lower Media Tray

finishing

Burner Overview

Pilot ShieldBurner Ports

Studs

(Log #2)

Studs

(Log #3)

Lower Media Tray

(Logs #6, #7, and #8)

A1

A2 B2B1

1

A1

A2

3

Pilot ShieldBurner Ports

Studs

(Log #2)

Pilot ShieldBurner Ports

Studs

(Log #2)

Studs

(Log #3)

Lower Media Tray

(Logs #6, #7, and #8)

A1

A2 B2B1

1

Pilot Shield Notch

1

1

3

2

Notches

4

Notch

A1

A2

3

Pilot ShieldBurner Ports

Studs

(Log #2)

1

A1

A2

3

Pilot ShieldBurner Ports

Studs

(Log #2)

Studs

(Log #3)

Lower Media Tray

(Logs #6, #7, and #8)

A1

A2 B2B1

1

Pilot Shield Notch

1

1

1

3

2

Notches

4

Notch

1

3

2

4

5

6

B1

B2

2

A1

A2

3

3

Pilot ShieldBurner Ports

Studs

(Log #2)

1

1

3

2

Notches

4

Notch

A1

A2

3

EN

1. Place log #1 snug against the back wall,
ensuring the notch fits around the pilot shield.

Pilot Shield Notch

1

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

2. Place the two holes in log #3 on A1 and A2. Do
not cover any burner ports.

2

1

3

A1

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

A2

PLACE TEXT BOX HERE.

1

Notch

4

1

3

3. Place the two holes in log #2 on B1 and B2.
Do not cover any burner ports.

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

4

3

B1

B2

Notch

2

1

Notches

5

3

2

Notches

4. Place log #4 on the left-side notch of log #1
and the two notches of log #3.

6

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

4

3

1

5

2

5. Place log #5 on the right-side notch of log #1
and the two notches of log #2.

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

6. Place log #6 along the left side of the lower
media tray.

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

W415-1802 / A / 11.06.18

17

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

Lower Media Tray

(Logs #6, #7, and #8)

A1

A2 B2B1

1

Pilot Shield Notch

1

1

1

3

2

Notches

4

Notch

1

3

2

4

Notches

5

Notch

1

3

2

4

5

6

1

3

2

4

5

6

7

8

B1

B2

2

A1

A2

3

3

Lower Media Tray

(Logs #6, #7, and #8)

1

Pilot Shield Notch

1

1

1

3

2

Notches

4

Notch

1

3

2

4

Notches

5

Notch

1

3

2

4

5

6

1

3

2

4

5

6

7

1

3

2

4

5

6

7

8

B1

B2

2

A1

A2

3

3

1

1

3

2

Notches

4

Notch

1

3

2

4

5

6

1

3

2

4

5

6

7

8

A1

A2

3

1

1

3

2

Notches

4

Notch

1

3

2

4

5

6

A1

A2

3

EN

finishing

4

7. Place log #7 along the centre of the lower
media tray.

3

6

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

1

5

7

CONSISTENT THROUGHOUT.

IF SPACE IS LEFT OVER, USE THIS BOX TO

SHOW CORRECT FINAL LOG
PLACEMENT WITH PHOTOS.

IF NOT, USE BOXES AS ABOVE.

2

1

4

8. Place log #8 along the right side of the lower
media tray.

note:

3

6

7

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

5

Logs #6, #7, and #8 must be flush with the edge of
the firebox.

IF SPACE IS LEFT OVER, USE THIS BOX TO

SHOW CORRECT FINAL LOG PLACEMENT

WITH LINE DRAWINGS.

IF NOT, USE BOXES AS ABOVE.

2

8

18

W415-1802 / A / 11.06.18

finishing

WARNING

Burner Overview

3.3.2 log placement for GDIX3

!

• Failure to position the logs in accordance with these diagrams or failure to use only logs specifi cally approved
with this appliance may result in property damage or personal injury.

• Logs must be placed in their exact location in the appliance. Do not modify the proper log positions, since
appliance may not function properly and delayed ignition may occur.

• The logs are fragile and should be handled with care.

PHAZER™ log and glowing embers, exclusive to Wolf Steel Ltd., provide a unique and realistic glowing effect that
is different in every installation. Take the time to carefully position the glowing embers for a maximum glowing ef­fect. Log colours may vary. During the initial use of the appliance, the colours will become more uniform as colour
pigments burn in during the heat-activated curing process.

“PHAZER™ logs [and glowing embers], exclusive to Napoleon/Continental, provide a unique and realistic

glowing effect that is different in every installation. Take the time to carefully position the glowing embers for a

maximum glowing effect. Log colours may vary. During the initial use of the appliance, the colours will become

more uniform as colour pigments burn in during the heat-activated curing process.”

note:

Log numbers are located on the bottom or back of the logs.

Insert only if
applicable ---->

note:

Log numbers are located on the bottom or back of the logs.

If applicable, insert the following statement:

EN

Burner Ports

Pilot Shield

Studs

(Log #3)

IF APPLICABLE, INSERT DRAWING OF BURNER/SUPPORT WITH APPROPRIATE LA-

BELS (I.E. STUDS, PILOT SHIELD, BURNER PORTS, ETC.).

IF NOT APPLICABLE, HIDE THIS SECTION AND USE BOXES BELOW.

A1

A2

B1

B2

Lower Media Tray

(Log #6 and #7)

Grate Posts

Studs

(Log #2)

W415-1802 / A / 11.06.18

19

EN

Burner Overview

Burner Ports

A1

A2

B2

B1

Studs

(Log #3)

Studs

(Log #2)

Grate Posts

Pilot Shield

Lower Media Tray

(Log #6 and #7)

Pilot Shield Notch

1

A1

A2

3

B2

B1

Studs

(Log #2)

Pilot Shield

Burner Ports

A1

A2

B2

B1

Studs

(Log #3)

Studs

(Log #2)

Grate Posts

Pilot Shield

Notches

Lower Media Tray

(Log #6 and #7)

1

Pilot Shield Notch

1

1

3

2

Notch

4

A1

A2

3

B2

B1

Studs

(Log #2)

Pilot Shield

1

A1

A2

3

Burner Ports

A1

A2

B2

B1

Studs

(Log #3)

Studs

(Log #2)

Grate Posts

Pilot Shield

Notches

Lower Media Tray

(Log #6 and #7)

1

Pilot Shield Notch

1

1

B1 B2

2

1

3

2

1

3

2

4

5

6

Notch

4

A1

A2

3

3

B2

B1

Studs

(Log #2)

Pilot Shield

Notches

1

1

3

2

Notch

4

A1

A2

3

finishing

1. Place log #1snug against the back wall,

ensuring the notch fits around the pilot shield.

NOTE: ENSURE NOMENCLATURE IS

3

1

PLACE TEXT BOX HERE.

CONSISTENT THROUGHOUT.

1

B1 B2

2

3

1

A1

A2

2. Place the two holes in log #3 on A1 and A2. Do
not cover any burner ports.

Notch

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

3

4

1

2

3. Place the two holes in log #2 on B1 and B2.

Do not cover any burner ports.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

5. Place log #5 on the right-side notch of log #1

and the two notches of log #2.

20

W415-1802 / A / 11.06.18

3

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

PLACE TEXT BOX HERE.

4

PLACE TEXT BOX HERE.

1

Notches

5

Notch

2

Notches

4. Place log #4 on the left-side notch of log #1
and the two notches of log #3.

6. Place log #6 along the left side of the lower
media tray.

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

4

3

6

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

1

5

2

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

A1

A2

B2

B1

Grate Posts

Notches

Lower Media Tray

(Log #6 and #7)

1

Pilot Shield Notch

1

1

B1 B2

2

1

3

2

1

3

2

4

Notch

Notches

1

3

2

4

5

6

Notch

5

4

A1

A2

3

3

B2

B1

Notches

1

1

3

2

1

3

2

4

5

6

Notch

4

A1

A2

3

Grate Posts

Notches

Lower Media Tray

(Log #6 and #7)

1

Pilot Shield Notch

1

1

B1 B2

2

1

3

2

1

3

2

4

Notch

Notches

1

3

2

4

5

6

1

3

2

4

5

6

7

Notch

5

4

A1

A2

3

3

finishing

EN

3

6

7. Place log #7 along the right side of the lower
media tray.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

IF SPACE IS LEFT OVER, USE THIS BOX TO

SHOW CORRECT FINAL LOG
PLACEMENT WITH PHOTOS.

IF NOT, USE BOXES AS ABOVE.

4

1

PLACE TEXT BOX HERE.

5

2

7

PLACE TEXT BOX HERE.

NOTE: ENSURE NOMENCLATURE IS

CONSISTENT THROUGHOUT.

IF SPACE IS LEFT OVER, USE THIS BOX TO

SHOW CORRECT FINAL LOG PLACEMENT

WITH LINE DRAWINGS.

IF NOT, USE BOXES AS ABOVE.

W415-1802 / A / 11.06.18

21

EN

!

WARNING

INSERT

IMAGE

HERE

Tear the embers into pieces and loosely layer above the burner ports covering the burner area. Care should be
taken to shred the embers into thin, small irregular pieces as only the exposed edges of the fi bre hairs will glow.

The ember material will only glow when exposed to direct fl ame; however, care should be taken to not
block off the burner ports.

Blocked burner ports can cause an incorrect fl ame pattern, carbon deposits and delayed ignition.
logs glow when exposed to direct fl ame. Use only certifi ed “glowing embers” and
your local authorized dealer / distributor.

!

WARNING

finishing

3.4 media installation

• Clean the glass media prior to installation. Before applying the cleaned glass, ensure that it is dry.

• Do not change or substitute the glass media material provided with this appliance. If replacing, use only the
replacement glass media available from your local authorized dealer / distributor.

• Glass media over the burner must not be more than one layer high. More than one layer over the burner will
cause fl ame lifting and sooting problems.

• Do not place any media (glass or vermiculite) in or around the pilot opening. This will interfere with the pilot
operation.

Evenly spread the glass media onto the media tray, covering the burner tube and tray.

note:

There must only be a single layer of glass media over the burner tube.

Ensure no glass media falls into the pilot opening. If this happens, insert a clean bag into your vacuum cleaner and
vacuum out the glass media. Replacement glass can be purchases from your local authorized dealer / distributor.
Glass media over the burner ports may cause a "puffing" sound. To eliminate this sound, simply push the media
away from the burner ports.

note:

The distribution of glass media over the burner ports will influence the flame height. When the flames impinge on
the glass, the glass may discolour slightly and the edges may soften.

note:

Do not use more media than what was supplied with the appliance.

Cleaning Glass Media

Glass media may have a fine oil residue that needs to be cleaned prior to installation. Clean the glass with mild
dish soap, drain, rinse thoroughly, and dry before placing over the burner.

3.5 logo placement

Remove the backing of the logo supplied and place, as illustrated.

1/2"(12.7mm)

LOGO

1/2"(12.7mm)

3.6 glowing embers

• Do not block or close off the burner ports. Blocked ports can cause an incorrect fl ame pattern, carbon
deposits and delayed ignition.

PHAZER™

PHAZER™ logs available from

22

W415-1802 / A / 11.06.18

3.7 charcoal embers

!

WARNING

• Do not block or close off the burner ports. Blocked ports can cause an incorrect fl ame pattern, carbon
deposits and delayed ignition.

• When supplied, charcoal embers, charcoal lumps and vermiculite are not to be placed on the burner.

Randomly place the charcoal embers along the front and sides of the log support in a realistic manner.

Fine dust found in the bottom of the bag should not be used.

note:

Charcoal embers are not to be placed on the burner.

finishing

EN

W415-1802 / A / 11.06.18

23

EN

finishing

3.8 battery installation (GDIG3 / GDIX3)

4 AA batteries must be installed into the receiver before the appliance can operate. The receiver is located in the
bottom right corner of the appliance (Fig. 1).

note:

Ensure the 3 position slider
switch is in the "REMOTE"
position (middle position).

Fig. 1

GDIG3 Illustrated

Receiver Removal

1. Remove the right access panel from the side of the appliance.

2. Remove the front 2 screws from the inside edge (Fig. 2) and swing the control door open.

note:

If your opening to too small, you may need to pull the appliance out slightly.

3. Remove the 2 screws holding the receiver in place.

4. Remove the receiver and replace.

Fig. 2

24

GDIG3 Illustrated

W415-1802 / A / 11.06.18

4.1 wiring diagram (GDIG3 / GDIX3)

WARNING

!

• Do not wire 110 volts to the valve or wall switch.

LINE

MAIN

4.0 electrical information

W405-0072

NIGHT LIGHT

EN

APPLIANCE

GROUND STAR

W750-0467

(POWER CORD)

W750-0472

AUX HARNESS

RECEPTACLE

OPTIONAL BLOWER

W707-0019
TRANSFORMER

W190-0090

W190-0124

CONTROL MODULE

BLUETOOTH

RESET

BUTTON

W010-2808 (P)

W010-2763 (NG)

(PILOT ASSEMBLY)

JUMPER

ON / OFF

W175-0355

W750-0276

WIRE HARNESS

WIRE

HARNESS

W750-0268

GAS VALVE

W725-0057 (P)

W725-0056 (NG)

BUTTON

W350-0655

WITH PROGRAM

BATTERY HOLDER

W415-1802 / A / 11.06.18

25

EN

Adjust the pilot screw to provide properly sized fl ame. Turn in a clockwise direction to reduce the gas fl ow.

*Maximum inlet pressure not to exceed 13”

This appliance has an air shutter that has been factory set open according to

note:

PILOT

THERMOPILE

La flamme doit envelopper

la sonde de flamme de

3/8" à 1/2"

(9.5mm - 12.7mm)

Flame must envelop

upper

3/8" to 1/2"

(12.7mm - 9.5mm) of

Flame sensor

DEXEN EI 2-WAY PILOT

DEXEN EI

ODS - MILLIVOLT

3/8” - 1/2”

(9.5mm - 12.7mm)

Flame must envelop

upper

3/8" to 1/2"

(12.7mm - 9.5mm) of

thermocouple

3/8” - 1/2”

(9.5mm - 12.7mm)

La flamme doit envelopper
la thermocouple de 3/8" à

1/2"

(9.5mm - 12.7mm)

PSE THERMOCOUPLE

SIT ELECTRONIC IGNITION

3/8” - 1/2”

(9.5mm - 12.7mm)

3/8” - 1/2”

(9.5mm - 12.7mm)

3/8” - 1/2”

(9.5mm - 12.7mm)

La flamme doit envelopper

la sonde de flamme de

3/8" à 1/2"

(9.5mm - 12.7mm)

5.0 adjustments

adjustments

5.1 pilot burner adjustment

Check Pressure Readings:

Inlet pressure can be checked by turning screw (A) counter­clockwise 2 or 3 turns and then placing pressure gauge tubing
over the test point. Gauge should read as described on the chart
below. Check pressure with main burner operating on “HI”.

Outlet pressure can be checked the same as above using screw
(B). Gauge should read as described on the chart below. Check
pressure with main burner operating on “HI”.

After taking pressure readings, be sure to turn screws
clockwise fi rmly to reseal. Do not overtorque.

Leak test with a soap and water solution.

Prior to pilot adjustment, ensure that the pilot assembly has not been painted. If overspray or painting of
the pilot assembly has occurred remove the paint from the pilot assembly, or replace. Fine emery cloth or a
synthetic scrub pad (such as Scotch-Brite
and fl ame sensor.

Pressure Natural Gas

(inches)

Inlet

Outlet

*7”

(minimum 4.5”)

3.5” 8.7mb 10” 24.9mb

™)

Natural Gas

(minimum 11.2mb)

BURNER

THERMOCOUPLE

INSERT PILOT ASSEMBLY

MILLIVOLT

(GDI3)

3/8” - 1/2”

(9.5mm - 12.7mm)

Flame must envelop

upper

3/8" to 1/2"

(12.7mm - 9.5mm) of

Flame sensor

ELECTRONIC

(GDIG3 / GDIX3)

can be used to remove the paint from the pilot hood, electrode

(millibars)

17.4mb

Propane

(inches)

13”

(minimum 11”)

Propane

(millibars)

32.4mb

(minimum 27.4mb)

5.2 venturi adjustment

the chart below:
Regardless of venturi orientation, closing the air shutter will cause a more

yellow flame, but can lead to carbonization. Opening the air shutter will cause
a more blue flame, but can cause flame lifting from the burner ports. The flame
may not appear yellow immediately; allow 15 to 30 minutes for the final flame
colour to be established.

AIR SHUTTER ADJUSTMENT MUST ONLY BE DONE BY A QUALIFIED
INSTALLER!

It is important that the orifice is securely inserted into the venturi.

NG 1/16” (1mm)

P 7/16" (11mm)

Venturi Adjustment Chart

VENTURI
BURNER

ORIFICE

AIR
SHUTTER
OPENING

26

W415-1802 / A / 11.06.18

adjustments

5.3 flame characteristics

It is important to periodically perform a visual check of the pilot and burner flames. Compare them to the illustration
provided. If any flames appear abnormal, call a service person.

GDIG3

EN

GDI3

GDIX3

W415-1802 / A / 11.06.18

27

EN

WARNING

6.0 maintenance

maintenance

!

• Turn off the gas and electrical power before servicing the appliance.

• Appliance may be hot. Do not service until appliance has cooled.

• Do not use abrasive cleaners on glass.

• Do not paint the pilot assembly.
This appliance and its venting system should be inspected before use and at least annually by a qualifi ed

service person. The following suggested checks should be performed by a qualifi ed technician. The appliance
area must be kept clear and free of combustible materials, gasoline, or other fl ammable vapors and liquids.
The fl ow of combustion and ventilation air must not be obstructed.

note:

Caution: Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and
dangerous operation. Verify proper operation after servicing.

1. In order to properly clean the burner and pilot assembly, remove the logs, rocks and/or glass to ex-

pose both assemblies.

2. Keep the control compartment, media, burner, air shutter opening and the area surrounding the appli-

ance clean by vacuuming or brushing, at least once a year.

3. Check to see that all burner ports are burning. Clean out any of the ports which may not be burning

or are not burning properly.

4. Check to see that the pilot fl ame is large enough to engulf the fl ame sensor and/or thermocouple /

thermopile as well as it reaches the burner.

5. If your appliance is equipped with a safety barrier, cleaning may be necessary due to excessive lint /

6. If your appliance is equipped with relief doors, ensure the system performs effectively. Check that the

7. Replace the cleaned logs, rocks or glass. Failure to properly position the media may cause carboning

8. Check to see that the main burner ignites completely on all ports when turned on. A 5 to 10 second

9. Visually inspect the appliance for carbon build up. Using a small whisk or brush, brush off the carbon

10. This step is not applicable for Vent Free appliances: Check to see that the appliance is vent-

dust from carpeting, pets, etc. simply vacuum using the brush attachment.

gasket is not worn or damaged. Replace if necessary.

which can be distributed in the surrounding living area, inside the fi rebox and on exterior surfaces sur­rounding vent termination.

total light-up period is satisfactory. If ignition takes longer, consult your local authorized dealer / dis­tributor.

and vacuum up or sweep into garbage.

ing correctly. Ensure chimney system is safe and unobstructed. (If for any reason the vent air intake
system is disassembled, re-install and re-seal per the instructions provided for the initial installation).

28

W415-1802 / A / 11.06.18

maintenance

WARNING

connections.

WARNING

DO NOT SUBSTITUTE MATERIALS.

This appliance is factory equipped with 5mm ceramic glass. Use only replacement parts as supplied by the
appliance manufacturer. DO NOT SUBSTITUTE MATERIALS.

6.1 annual maintenance

!

• Annual maintenance should be performed by a qualifi ed service technician

• The fi rebox becomes very hot during operation. Let the appliance cool completely or wear heat resistant
gloves before conducting service.

• Never vacuum hot embers.

• Do not paint the pilot assembly

• This appliance will require maintenance which should be planned on an annual basis.

• Service should include cleaning, battery replacement, venting inspection and inspection of the burner,
media, and fi rebox. Refer to the door removal section and remove the door as instructed.

• Carefully remove media if necessary (logs, glass, brick panels, etc.).

• Using a vacuum with soft brush attachment, gently remove any dirt, debris, or carbon build up from the
logs, fi rebox, and burner. For glass media, follow the installation instructions for pre-cleaning.

• Gently remove any build-up on the pilot assembly including thermopile, thermocouple, fl ame sensor, and
igniter (if equipped).

note:

Clean fl ame sensor using a fi ne emery cloth or a synthetic scrub pad (such as Scotch-Brite™) to remove any
oxides. Clean the pilot assembly using a vacuum with a soft brush attachment. It is important that the pilot
assembly is not painted.

EN

• Inspect all accessible gaskets and replace as required.

• If equipped with a blower, access the blower and clean using a soft brush and vacuum.

• Re-assemble the various components in reverse order.

• Inspect the relief system. The appliance relieves through the main glass door or through the fl aps on the
fi rebox top. Ensure they open freely, and close sealed.

• Check the gas control valve pilot and Hi / Lo knobs move freely, if equipped. Replace if any stiffness in
movement is experienced.

• Check for gas leaks on all gas connections up and downstream from the gas valve including pilot tube

6.2 care of glass

!

• Do not clean glass when hot! Do not use abrasive cleaners to clean glass.

Buff lightly with a clean dry soft cloth to remove accumulated dust or fi ngerprints. Clean both sides of the glass
after the fi rst 10 hours of operation with an ammonia-free glass cleaner.

note:

Vinegar-based glass cleaners have demonstrated an ability to provide a clean, streak free glass surface.

Thereafter, clean as required. If the glass is not kept clean permanent discoloration and / or blemishes may
result. Contact you local authorized dealer / distributor for complete cleaning instructions.

Razor blades, steel wool, or other metallic objects must not be used on both surfaces of the glass. Doing so
can remove a thin layer of metal from the razor blades, steel wool, or other metallic objects that may then be
deposited onto the coating. This can result in a discoloured stain or scratch-like mark. More importantly, this can
scratch the glass surface, thereby reducing its strength.

Do not operate the appliance with broken glass, as leakage of fl ue gases may result.
Contact your local authorized dealer / distributor for complete cleaning instructions.
If the glass should ever crack or break while the fi re is burning, do not open the door until the fi re is out. Do not

operate the appliance until the glass has been replaced. Contact you local authorized dealer / distributor for
replacement parts.

W415-1802 / A / 11.06.18

29

EN

If the appliance is equipped with plated parts, you must clean fi ngerprints or other marks from the plated surfaces

WARNING

Replacement glass/frame assembly shall be replaced as a complete unit as supplied by the appliance

maintenance

6.3 care of plated parts

before operating the appliance for the fi rst time. Use an ammonia-free or vinegar-based cleaner and a towel
to clean. If not cleaned properly before operating for the fi rst time, the marks can cause permanent blemishes
on the plating. After the plating is cured, the fi ngerprints and oils will not affect the fi nish and little maintenance
is required, just wipe clean as needed. Prolonged high temperature burning with the door ajar may cause
discolouration on plated parts.

note:

The protective wrap on plated parts is best removed when the assembly is at room temperature but this can
be improved if the assembly is warmed (i.e. using a hair dryer or similar heat source).

6.4 door glass replacement

!

• Do not use substitute materials.

• Glass may be hot. Do not touch glass until cooled.

• Care must be taken when removing and disposing of any broken door glass or damaged components. Be
sure to vacuum up any broken glass from inside appliance before operation.

• Do not strike, slam, or scratch. Do not operate appliance with glass removed, cracked, broken, or scratched.

manufacturer.

6.5 media tray installation

Secure the media tray to the burner using 6 screws (W570-0001).

When removing the media tray, make sure the glass media
is away from the center of the screen, exposing the burner.
Remove screws and lift media tray out.

When replacing the burner, absolutely no glass media can be
surrounding the orifice.

hint:

If glass surrounds the orifice, insert a clean bag into
a vacuum cleaner and vacuum out glass media.
Replacement glass media can be ordered from Wolf
Steel Ltd.

GDIG3 Illustrated

30

W415-1802 / A / 11.06.18

maintenance

GASKET

LENS

FRAME

COLOURED SIDE UP

JOINT
D’ÉTANCHÉITÉ

LENTILLE

CADRE

CÔTÉ COLORÉ

AU-DESSUS

6.6 night light™ replacement (GDIG3 / GDIX3)

Your appliance comes equipped with our “Night Light™”. The light has been pre-wired and is controlled from the
remote control.

If the lamp or lens needs to be replaced, follow the instruc­tions below.

A. Unplug the appliance (plug located on right side of

appliance).

B. Remove the 4 screws that secure the lens frame

(Fig. 1). This frame retains the glass lens. The lamp

can now be accessed.

note:

Do not handle the lamp (bulb) with bare fingers.
Protect them with a clean, dry cloth.

Bottom of Appliance

The lamp will pull straight out of the socket. Replace with Wolf Steel parts only, as lamp and lens are special “high
temperature” products. When re-installing, ensure integrity of gasket seal.

THE FIREBOX MUST BE SEALED.

Over-tightening the screws could break the lens. “Light Leakage” from the upper area
may be observed. The holes in the lamp housing are necessary for ventilation and must
not be covered.

GDIG3 Illustrated

EN

Fig. 1

W415-1802 / A / 11.06.18

31

EN

maintenance

6.7 valve train replacement

GDI3 Illustrated

A. Remove safety barrier and glass door (see "safety barrier & door removal / installation" section).
B. Remove media tray (see "media tray installation" section) and burners.
C. Remove porcelain radiant panels (PRPs) or brick panels (if applicable).
D. Remove the 14 screws holding the valve train in place (Fig. 1).

note:

A new gasket may be required when reinstalling the valve train assembly. Contact your local authorized
dealer / distributor for more information.

E. Carefully lift the valve train assembly out far enough to access the manual shut off valve and turn it to the

off position. Disconnect any wires, and then lift the valve train out of the appliance.

Fig. 1

32

W415-1802 / A / 11.06.18

WARNING

Parts identifi ed as ‘SO’ are special order and can take up to 90 days for delivery.

7.0 replacement parts

!

• Failure to position the parts in accordance with this manual or failure to use only parts specifi cally approved
with this appliance may result in property damage or personal injury.

Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can
be ordered through your Authorized dealer / distributor.

For warranty replacement parts, a photocopy of the original invoice will be required to honour the
claim.

When ordering replacement parts always give the following information:

• Model & Serial Number of appliance

• Installation date of appliance

• Part number

• Description of part

• Finish

Parts, part numbers, and availability are subject to change without notice.
Parts identifi ed as stocked will be delivered within 2 to 5 business days for most delivery

destinations.
Parts not identifi ed as stocked will be delivered within a 2 to 4 week period, for most cases.

EN

W415-1802 / A / 11.06.18

33

EN

2

1

1

Items may not appear exactly as illustrated

Description

Left side porcelain panel

Rear porcelain panel

Right side porcelain panel

Side ceramic panels (x2)

Rear ceramic panel

Media tray assembly (GDIG3 only)

Log, left (OLKI/X3)

2

7

8

14

9

14

15

08.22.18

W135-0779

Log, right (OLKI/X3)

1413

19

21

22

17

18

24

16

10

W200-0371

W010-4414

Safety barrier assembly (GDIG/X3)

Yes

Log, centre charcoal (OLKI3)

20

21

Yes

Yes

11

12

W010-4411

Vent slide assembly

13

W290-0183

Vent connection gasket

W010-4412

10

W010-4423

replacement parts

section.

plate assembly”

see “right side access

For replacement parts,

7.1 overview

OLKI3 (GDI3)

OLKIX3 (GDIX3)

34

W415-1802 / A / 11.06.18

SAFETY BARRIER

replacement parts

Items may not appear exactly as illustrated

Transformer

Yes

Yes

Yes

Yes

EN

7.2 right side access plate assembly

W415-1802 / A / 11.06.18

35

EN

Items may not appear exactly as illustrated.

10.11.18

Yes

Yes

Yes

Valve assembly

Burner tray

Pilot assembly

W710-0115

W010-0798

Yes

replacement parts

7

1

10

17

9

5

3

12

7.3 valve train assembly (GDI3)

8

13

4

14

11

15

16

2

36

W415-1802 / A / 11.06.18

replacement parts

Ref. No.

Part Number

134

6

Part Number

Description

23

26

27

28

2

10

2

2

2

2

17

2

18

7

8

07.24.18

Tube burner assembly

Tube burner bracket

Yes

N255-0002-SER

Bulkhead fitting

W255-0021

Fitting

W290-0866

Burner tray gasket

W500-1000

Securing plate

W080-1907

Valve bracket

W240-0010

W456-0053

Burner orifice #53 (P)

18

W445-0038

W725-0056

Yes

Yes

Yes

Connector 3/8” tube to 3/8” pipe

Valve (NG)

Yes

Yes

W456-0042

Burner orifice #42 (NG)

Yes

9

W255-0002

3/8” tube to 1/8” NPT pipe

Conversion kit (NG to P) (GDIG3)

Conversion kit (GN to P) (GDIX3)

EN

7.4 valve train assembly (GDIG3)

W415-1802 / A / 11.06.18

37

EN

Ref. No.

Description

Stocked

1

Pilot assembly

3

4

5

6

7

8

10.11.18

Orifice bracket

Double electrode

3/8 union bulkhead fitting

3/8 tube to 1/8 pipe fitting

Bulkhead

Yes

W735-0051

Yes

3/8” washer

Burner tray gasket

Valve assembly

W010-4491

W080-1910

Double bulkhead gasket

Yes

Yes

Yes

replacement parts

7

9

2

12

14

6

1

418

15

8

17

13

3

16

7.5 valve train assembly (GDIX3)

5

11

10

38

W415-1802 / A / 11.06.18

replacement parts

5

4

1

3

4

3

1

2

Items may not appear exactly as illustrated

Ref. No.

1

W010-3684

2

3

W405-0072

4

W290-0080

W280-0071

Lens frame

Yes

Yes

Yes

EN

7.6 firebox top assembly

W415-1802 / A / 11.06.18

39

8.0 troubleshooting (millivolt - GDI3)

Check the input rate: check the manifold pressure and orifi ce size as specifi ed

WARNING

EN

!

• Always light the pilot whether for the fi rst time or if the gas supply has run out, with the glass door open or
removed.

• Turn off gas and electrical power before servicing the appliance.

• Appliance may be hot. Do not service until appliance has cooled.

• Do not use abrasive cleaners

symptom problem test solution

Main burner fl ame is a
blue, lazy, transparent
fl ame.

Main burner goes out;
pilot stays on.

Main burner goes out;
pilot goes out.

Flames are consistently
too large or too small.
Carboning occurs.

INSERT

PHOTO

OF VALVE

PILOT SCREW

HERE

Blockage in vent. - Remove blockage. In really cold conditions, ice buildup may occur on the

terminal and should be removed as required. To minimize this from happening
again, it is recommended that the vent lengths that pass through unheated
spaces (attics, garages, crawl spaces) be wrapped with an insulated mylar
sleeve. Prevent sleeve from sagging. Contact your local authorized dealer for
more information.

Pilot fl ame is not large enough or
not engulfi ng the thermopile.

- Turn up the pilot fl ame.

- Replace pilot assembly.

Thermopile shorting. - Clean thermopile connection to the valve. Reconnect.

- Replace thermopile / valve.

Remote wall switch wire is too

- Shorten wire to correct length or wire gauge.
long; too much resistance in the
system.

Faulty thermostat or switch. - Replace.

Refer to “MAIN BURNER GOES OUT; PILOT STAYS ON”

Vent is blocked - Check for vent blockage.

Vent is re-circulating - Check joint seals and installation

Flexible vent has become
disconnected from appliance.

Appliance is over-fi red or
underfi red.

- Re-attach to appliance.

- Cap was not replaced.

- Check pressure readings:

Inlet pressure can be checked by turning screw (A) counter-clockwise 2 or
3 turns and then placing pressure gauge tubing over the test point. Gauge
should read as described on the chart below. Check that main burner is
operating on ‘HI’. Outlet pressure can be checked the same as above using

A

B

screw (B). Gauge should read as described on the chart below. Check that
main burner is operating on ‘HI’. AFTER TAKING PRESSURE READINGS,

BE SURE TO TURN SCREWS CLOCKWISE FIRMLY TO RESEAL. DO

L

O

I

H

P

I

L

O

T

F

O

F

N

O

P

L

T

I

O

* Maximum inlet

pressure not to

exceed 13”

NOT OVER TORQUE.

Leak test with a soap and water solution.

Pressure

Inlet

Outlet

Natural Gas

(inches)

* 13”

(MIN. 4.5”)

3.5” 8.7mb 10” 24.9mb

Natural Gas

(millibars)

17.4mb

(MIN. 11.2mb)

Propane

(inches)

13”

(MIN. 11”)

Propane

(millibars)

32.4mb

(MIN. 27.4mb)

Air shutter improperly adjusted. - Return air shutter to specifi ed opening, see “venturi adjustment” section.

Carbon is being
deposited on glass,
logs, rocks, media or
combustion chamber
surfaces.

Air shutter is blocked. - Ensure air shutter opening is free of lint or other obstructions.

Flame is impinging on the
glass, logs, rocks, media or
combustion chamber.

White / grey fi lm forms. Sulphur from fuel is being

deposited on glass, logs or
combustion chamber surfaces.

Exhaust fumes smelled
in room, headaches.

Appliance is spilling.
(This is not applicable in outdoor
appliances)

40

W415-1802 / A / 11.06.18

- Ensure the media is positioned correctly in the appliance.

- Open air shutter to increase the primary air.

­by the rating plate.

- Ensure door gasketing is not broken or missing and the seal is tight.

- Ensure vent liners are free of holes and well sealed at all joints.

- Check that minimum rise per foot (meters) has been adhered to for any
horizontal venting.

- Clean the glass with a recommended gas fi replace glass cleaner. DO NOT

CLEAN GLASS WHEN HOT.

- If deposits are not cleaned off regularly, the glass may become permanently
marked.

- Check door seal.

- Check for exhaust damage.

- Check that venting is installed correctly.

- Room is in negative pressure; increase fresh air supply.

troubleshooting (millivolt - GDI3)

PILOT

THERMOPILE

symptom problem test solution

Pilot will not light. No spark at pilot burner. - Check if pilot can be lit by a match.

BURNER

THERMOCOUPLE

INSERT

PHOTO

Out of propane gas. - Fill the tank.

- Check that the wire is connected to the push button ignitor.

- Check if the push button ignitor needs tightening.

- Replace the wire if the wire insulation is broken or frayed.

- Replace the electrode if the ceramic insulator is cracked or broken.

- Replace the push button ignitor

EN

OF PILOT

HERE

Pilot goes out when the
gas knob is released.

The gas valve
has an interlock
device which will
not allow the pilot
burner to be lit until
the thermocouple
has cooled. Allow
approximately 60
seconds for the
thermocouple to cool.

Pilot burning; no gas to
main burner; gas knob
is on ‘HI’; wall switch /
thermostat is on.

Pilot goes out while
standing; Main burner
is in ‘OFF’ position.

Flames are very
aggressive.

Spark gap is incorrect. - Spark gap should be 0.150” (3.8mm) to 0.175” (4.5mm) from the electrode tip

No gas at the pilot burner. - Check that the manual valve is turned on.

System is not correctly purged - Purge the gas line.

Out of propane gas. - Fill the tank.

Pilot fl ame is not large enough. - Turn up the pilot fl ame.

Pilot fl ame is not engulfi ng the
thermocouple

Thermocouple shorting / faulty. - Loosen and tighten thermocouple.

Faulty valve. - Replace.

Thermostat or switch is defective - Connect a jumper wire across the wall switch terminals; if main burner lights,

Wall switch wiring is defective. - Disconnect the switch wires & connect a jumper wire across terminals 1 & 3; if

Main burner orifi ce is plugged. - Remove stoppage in orifi ce.

Faulty valve. - Replace.

Gas piping is undersized. - Turn on all gas appliances and see if pilot fl ame fl utters, diminishes or

Door is ajar. - Ensure the mechanical means of securing the door is providing a tight seal.

Venting action is too
great.

and the pilot burner. To ensure proper electrode location, tighten securing nut
(fi nger tight plus 1/4 turn).

- Check the pilot orifi ce for blockage.

- Replace the valve.

- Call the gas distributor.

- Gently twist the pilot head to improve the fl ame pattern around the
thermocouple.

- Clean thermocouple and valve connection.

- Replace thermocouple.

- Replace valve.

replace switch / thermostat.

the main burner lights, check the wires for defects and/or replace wires.

extinguishes, especially when main burner ignites. Monitor appliance supply
working pressure.

- Check if supply piping size is to code. Correct all undersized piping.

- Check to ensure venting is properly sealed.

- If restriction is required see “restricting vertical vents” section.

Remote wall switch is
in ’OFF’ position; main
burner comes on when
gas knob is turned to
‘ON’ position.

Wall switch is mounted upside down.

Remote wall switch is grounding.

Remote wall switch wire is grounding.

Faulty valve. - Replace.

- Reverse.

- Replace.

- Check for ground (short); repair ground or replace wire.

W415-1802 / A / 11.06.18

41

EN

WARNING

La flamme doit envelopper

la sonde de flamme de

3/8" à 1/2"

(9.5mm - 12.7mm)

Flame must envelop

upper

3/8" to 1/2"

(12.7mm - 9.5mm) of

Flame sensor

DEXEN EI 2-WAY PILOT

DEXEN EI

ODS - MILLIVOLT

3/8” - 1/2”

(9.5mm - 12.7mm)

Flame must envelop

upper

3/8" to 1/2"

(12.7mm - 9.5mm) of

thermocouple

3/8” - 1/2”

(9.5mm - 12.7mm)

La flamme doit envelopper
la thermocouple de 3/8" à

1/2"

(9.5mm - 12.7mm)

PSE THERMOCOUPLE

SIT ELECTRONIC IGNITION

3/8” - 1/2”

(9.5mm - 12.7mm)

3/8” - 1/2”

(9.5mm - 12.7mm)

3/8” - 1/2”

(9.5mm - 12.7mm)

La flamme doit envelopper

la sonde de flamme de

3/8" à 1/2"

(9.5mm - 12.7mm)

9.0 troubleshooting (electronic - GDIG3 / GDIX3)

!

• Always light the pilot whether for the fi rst time or if the gas supply has run out, with the glass door open or

• Turn off gas and electrical power before servicing the appliance.

• Appliance may be hot. Do not service until appliance has cooled.

• Do not use abrasive cleaners

Main burner fl ame is a
blue, lazy, transparent
fl ame.

(This is not applicable
in outdoor appliances)

Flames are consistently
too large or too small.
Carboning occurs.

removed.

symptom problem test solution

Blockage in vent. - Remove blockage. In really cold conditions, ice buildup may occur

Incorrect installation. - Refer to “venting” section to ensure correct installation.

Appliance is over-fi red or under­fi red.

INSERT

3/8” - 1/2”

(9.5mm - 12.7mm)

PHOTO

Flame must envelop

upper

3/8" to 1/2"

OF VALVE

(12.7mm - 9.5mm) of

Flame sensor

HERE

Pressure Natural Gas

Inlet

Outlet

(minimum 4.5”)

on the terminal and should be removed as required. (To minimize this
from reoccuring, the vent lengths that pass through unheated spaces
(attics, garages, crawl spaces) should be wrapped with an insulated
mylar sleeve).

- Check pressure readings:

Inlet pressure can be checked by turning screw (A) counter-clock­wise 2 or 3 turns and then placing pressure gauge tubing over the
test point. Gauge should read as described on the chart below.
Check that main burner is operating on ‘HI’. Outlet pressure can be
checked the same as above using screw (B). Gauge should read as
described on the chart below. Check that main burner is operating
on ‘HI’. After taking pressure readings, be sure to turn screws

clockwise fi rmly to reseal. DO NOT OVER TORQUE.

Leak test with a soap and water solution.

(inches)

*7”

3.5” 8.7mb 10” 24.9mb

Natural Gas

(millibars)

17.4mb

(minimum 11.2mb)

*Maximum inlet pressure not to exceed 13” w.c.

Propane

(inches)

(minimum 11”)

13”

Propane

(millibars)

32.4mb

(minimum 27.4mb)

Carbon is being
deposited on glass,
logs, rocks, media, or
combustion chamber
surfaces.

White / grey fi lm forms. Sulphur from fuel is being depos-

Exhaust fumes smelled
in room, headaches.

Air shutter improperly adjusted.

Air shutter is blocked. - Ensure air shutter opening is free of lint or other obstructions.

Flame is impinging on the glass,
logs, rocks, media or combus­tion chamber.

ited on glass, logs, or combus­tion chamber surfaces.

Appliance is spilling.
(This is not applicable in outdoor
appliances).

- Return air shutter to specifi ed opening, see “venturi adjustments”

section in the installation manual.

- Ensure the media is positioned correctly in the appliance.

- Open air shutter to increase the primary air.

- Check the input rate: check the manifold pressure and orifi ce size as

specifi ed by the rating plate.

- Ensure door gaskets are not broken or missing and the seal is tight.

- Ensure vent liners are free of holes and well sealed at all joints.

- Check that minimum rise per foot (meters) has been adhered to for

any horizontal venting.

- Clean the glass with a recommended gas fi replace glass cleaner. DO

NOT CLEAN GLASS WHEN HOT.

- If deposits are not cleaned off regularly, the glass may become

permanently marked.

- Check door seal.

- Check for exhaust damage.

- Check that venting is installed correctly.

- Room is in negative pressure; increase fresh air supply.

42

W415-1802 / A / 11.06.18

in room, headaches.

(This is not applicable in outdoor
appliances).

- Check for exhaust damage.

- Check that venting is installed correctly.

- Room is in negative pressure; increase fresh air supply.

troubleshooting (electronic - GDIG3 / GDIX3)

symptom problem test solution

Pilot will not light. Makes
noise with no spark at
pilot burner.

Pilot sparks but will
not light.

Burner continues to
spark and pilot lights
but main burner
does not light.

Remote wall switch
is in “off” position;
burner comes on.

Remote and / or
receiver is not
functioning properly.

Wiring: short, loose, or damaged
connections
(poor fl ame rectifi cation).

No signal from remote with no
pilot ignition.

Poor grounding. - Verify the valve / pilot assembly are properly grounded

Improper switch wiring.

Dirty, painted, or damaged pilot
and/or dirty sensor rod.

- Verify the thermocouple/sensor is clean and the wiring is undamaged.

- Verify the interrupter block is not damaged or too tight. Verify
connections from pilot assembly are tight; also verify the connections
are not grounding out to any metal. (Remember, the fl ame carries the
rectifi cation current, not the gas. If fl ame lifts from pilot hood, the circuit
is broken. A wrong orifi ce or too high of an inlet pressure can cause the
pilot fl ame to lift)*. The sensor rod may need cleaning.

- Reprogram receiver code.

- Replace receiver.

- Troubleshoot the system with the simplest on/off switch.

- Clean sensor rod with a green Scotch-Brite™ pad to remove any
contamination that may have accumulated. Verify continuity with
multimeter with ohms set at the lowest range.

Gas supply. - Verify that the incoming gas line ball valve is “open”.

- Verify that the inlet pressure reading is within acceptable
limits, inlet pressures must not exceed 13” W.C. (32.4mb).

Out of propane gas. - Fill the tank.

Pilot supply line may contain
air.

- Repeat ignition process several times or purge the pilot
supply line.

Incorrect wiring / grounding. - Ensure correct polarity of wiring of thermocouple (if

equipped).

- Verify pilot assembly / valve are properly grounded.

Receiver (if equipped). - Reset program: hold reset button on receiver and wait for 2

beeps. Release after second beep. Press small fl ame button
on remote within 20 seconds, you will hear an additional
beep (this signals a successful reset).

- Replace receiver.

Valve. - Check valve and replace if necessary (Do not to overtighten

thermocouple).

Short or loose connection in
sensor rod.

- Verify all connections. Verify the connections from the pilot
assembly are tight. Also, verify these connections are not
grounding out to any metal.

Dirty, painted, or damaged
pilot assembly components.

- Clean using a green Scotch-Brite™ pad to remove any
contamination that may have accumulated on the sensor
rod, pilot hood, ignitor, or fl ame sensor. Verify continuity with
multimeter with ohms set at the lowest range.

Wall switch mounted upside

- Reverse.

down.

Remote wall switch and/or
wire is grounding.

- Replace.

- Check for ground (short); repair ground or replace wire.

Faulty wire - Replace.

Remote controls lights but
no spark or fl ame. (Remote is
locked out).

- Reset by turning power source off then on.

note:

If back up batteries are installed, they must also be removed to
re-program

EN

Receiver or remote has low battery.

Appliance functions but does not
respond to receiver / remote

Error with synchronizing. - Reset receiver and remote.

Remote too far away from receiver.

Wire connector pins are bent. - Straighten pins.

Valve wiring is damaged. - Replace valve.

- Replace batteries.

- Ensure appliance is being operated by the same device that turned it
on. Remote controls function if appliance was turned on by remote.
Receiver controls function if appliance was turned on by receiver.

- Refer to “wiring diagram” section.

W415-1802 / A / 11.06.18

43

symptom problem test solution

Pilot will not light. Makes
noise with no spark at
pilot burner.

Wiring: short, loose, or damaged
connections
(poor fl ame rectifi cation).

- Verify the thermocouple/sensor is clean and the wiring is undamaged.

- Verify the interrupter block is not damaged or too tight. Verify
connections from pilot assembly are tight; also verify the connections
are not grounding out to any metal. (Remember, the fl ame carries the
rectifi cation current, not the gas. If fl ame lifts from pilot hood, the circuit
is broken. A wrong orifi ce or too high of an inlet pressure can cause the
pilot fl ame to lift)*. The sensor rod may need cleaning.

No signal from remote with no
pilot ignition.

- Reprogram receiver code.

- Replace receiver.

Poor grounding. - Verify the valve / pilot assembly are properly grounded

Improper switch wiring.

- Troubleshoot the system with the simplest on/off switch.

Dirty, painted, or damaged pilot
and/or dirty sensor rod.

- Clean sensor rod with a green Scotch-Brite™ pad to remove any
contamination that may have accumulated. Verify continuity with
multimeter with ohms set at the lowest range.

Pilot sparks but will
not light.

Gas supply. - Verify that the incoming gas line ball valve is “open”.

- Verify that the inlet pressure reading is within acceptable
limits, inlet pressures must not exceed 13” W.C. (32.4mb).

Out of propane gas. - Fill the tank.

Pilot supply line may contain
air.

- Repeat ignition process several times or purge the pilot
supply line.

Incorrect wiring / grounding. - Ensure correct polarity of wiring of thermocouple (if

equipped).

- Verify pilot assembly / valve are properly grounded.

Receiver (if equipped). - Reset program: hold reset button on receiver and wait for 2

beeps. Release after second beep. Press small fl ame button
on remote within 20 seconds, you will hear an additional
beep (this signals a successful reset).

- Replace receiver.

Valve. - Check valve and replace if necessary (Do not to overtighten

thermocouple).

Burner continues to
spark and pilot lights
but main burner
does not light.

Short or loose connection in
sensor rod.

- Verify all connections. Verify the connections from the pilot
assembly are tight. Also, verify these connections are not
grounding out to any metal.

Dirty, painted, or damaged
pilot assembly components.

- Clean using a green Scotch-Brite™ pad to remove any
contamination that may have accumulated on the sensor
rod, pilot hood, ignitor, or fl ame sensor. Verify continuity with
multimeter with ohms set at the lowest range.

Remote wall switch
is in “off” position;
burner comes on.

Wall switch mounted upside
down.

- Reverse.

Remote wall switch and/or
wire is grounding.

- Replace.

- Check for ground (short); repair ground or replace wire.

Faulty wire - Replace.

Remote and / or
receiver is not
functioning properly.

Remote controls lights but
no spark or fl ame. (Remote is
locked out).

- Reset by turning power source off then on.

Receiver or remote has low battery.

- Replace batteries.

Appliance functions but does not
respond to receiver / remote

- Ensure appliance is being operated by the same device that turned it
on. Remote controls function if appliance was turned on by remote.
Receiver controls function if appliance was turned on by receiver.

Error with synchronizing. - Reset receiver and remote.

Remote too far away from receiver.

- Refer to “wiring diagram” section.

Wire connector pins are bent. - Straighten pins.

Valve wiring is damaged. - Replace valve.

If back up batteries are installed, they must also be removed to
re-program

note:

rod, pilot hood, ignitor, or fl ame sensor. Verify continuity with
multimeter with ohms set at the lowest range.

Remote wall switch
is in “off” position;
burner comes on.

Wall switch mounted upside
down.

- Reverse.

Remote wall switch and/or
wire is grounding.

- Replace.

- Check for ground (short); repair ground or replace wire.

Faulty wire - Replace.

Remote and / or
receiver is not
functioning properly.

Remote controls lights but
no spark or fl ame. (Remote is
locked out).

- Reset by turning power source off then on.

Receiver or remote has low battery.

- Replace batteries.

Appliance functions but does not
respond to receiver / remote

- Ensure appliance is being operated by the same device that turned it
on. Remote controls function if appliance was turned on by remote.
Receiver controls function if appliance was turned on by receiver.

Error with synchronizing. - Reset receiver and remote.

Remote too far away from receiver.

- Refer to “wiring diagram” section.

Wire connector pins are bent. - Straighten pins.

Valve wiring is damaged. - Replace valve.

If back up batteries are installed, they must also be removed to
re-program

note:

symptom problem test solution

Motor is turning,
frequent beeping
occurs.

Receiver batteries low. - Replace batteries.

Lights or blower
won’t function (if
equipped).

Control module switch in
wrong position.

- Verify ON/OFF switch is in the “I” position which denotes on.

COM switch is unplugged. - Verify “COM” switch is plugged into the front of the control

module.

Flames are very

Door is ajar. - Ensure door is secured properly.

EN

troubleshooting (electronic - GDIG3 / GDIX3)

symptom problem test solution

Motor is turning,
frequent beeping
occurs.

aggressive.

Appliance won’t per­form any functions.

symptom problem test solution

The following applies specifi cally to the SIT system only:

Pilot will not light.
Makes no noise with
no spark at pilot
burner. (Lights and
blower operate, if
equipped).

note:

Starting from off, press the on button on the transmitter. Approximately 4 seconds on/off button is pressed, the ignition
board will start the spark. The fi rst try for ignition will last approximately 60 seconds. If there is no fl ame ignition (rectifi cation),
the board will stop sparking for approximately 35 seconds. After the wait time, the board will start the second try for ignition
by sparking for approximately 60 seconds. If there is still no positive ignition, the board will go into lock out.

Receiver batteries low. - Replace batteries.

Venting action is too great. - Check to ensure venting is properly sealed or restrict vent

No power to the system.

Receiver switch in wrong
position (if equipped).

Transmitter isn’t operational. - Check battery power and battery orientation.

Ignition box has been locked
out.

exit with restrictor plate. (Not available in all appliances).

- Check breaker to verify it’s in the “on” position.

- Verify that the 3 position switch on the receiver is in the
remote position (middle).

Choose one of the 3 methods below to reset the system.

1. To reset ignition box when locked out. Turn off power supply

and remove batteries (if used) from the back up battery pack.

2. To reset the DFC Board when the board goes into a lock

out condition and the LED is blinking 3 times using the
transmitter on/off button:

Step 1: Turn the system off by pressing the on/off

3. To reset the DFC Board when the board goes into a lock out

button to turn the system off.

Step 2: After approximately 2 seconds press the on/
off button on the transmitter again. The DFC Board will

reset and the ignition sequence will start again.

condition and the LED is blinking 3 times by cycling fl ame:

Step 1: In the manual fl ame control mode, use the down
arrow button to reduce the fl ame to off, indicated by the
word OFF displayed on the transmitter LCD screen.
Step 2: Wait approximately 2 seconds and press the up
arrow button, the ignition sequence will start.

44

W415-1802 / A / 11.06.18

10.0 warranty

Napoleon products are manufactured under the strict Standard of the world recognized ISO 9001 : 2015 Quality Management

System.

Napoleon products are designed with superior components and materials assembled by trained craftsmen who take great

pride in their work. The burner and valve assembly are leak and test-fi red at a quality test station. The complete appliance is

again thoroughly inspected by a qualifi ed technician before packaging to ensure that you, the customer, receive the quality

product that you expect from Napoleon.

warranty

Napoleon Gas Appliance President’s Lifetime Limited Warranty

The following materials and workmanship in your new Napoleon gas appliance are warranted against defects for as long
as you own the appliance. This covers: combustion chamber, heat exchanger, stainless / steel burner, Phazer™ logs
and embers, rocks, ceramic glass (thermal breakage only), gold plated parts against tarnishing, porcelainized enameled
components and aluminum extrusion trims.*
Electrical (110V and millivolt) components and wearable parts are covered and Napoleon will provide replacement parts free
of charge during the fi rst year of the limited warranty. This covers: blowers, gas valves, thermal switches, switches, wiring,
remote controls, ignitors, gaskets and pilot assemblies.*
Labour related to warranty repair is covered free of charge during the fi rst year (labour warranty is not applicable for the Gas

Log Sets). Repair work, however, requires the prior approval of an authorized company offi cial. Labour costs to the account

of Napoleon are based on a predetermined rate schedule and any repair work must be done through an authorized
Napoleon dealer.
* Construction of models vary. Warranty applies only to components included with your specifi c appliance.

Conditions and Limitations

Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is
not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim.
Napoleon reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty
claim. Provided that the purchase was made through an authorized Napoleon dealer your appliance is subject to the
following conditions and limitations:
Warranty coverage begins on the date of original installation. This factory warranty is non-transferable and may not
be extended whatsoever by any of our representatives. The gas appliance must be installed by a licensed, authorized
service technician or contractor qualifi ed and authorized installer, service agency or supplier. Installation must be done in
accordance with the installation instructions included with the product and all local and national building and fi re codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or
neglect, and parts installed from other manufacturers will nullify this warranty. This limited warranty further does not cover
any scratches, dents, corrosion or discoloring caused by excessive heat, abrasive and chemical cleaners nor chipping
on porcelain enamel parts, mechanical breakage of Phazer™ logs and embers. This warranty extends to the repair or
replacement of warranted parts which are defective in material or workmanship provided that the product has been
operated in accordance with the operation instructions and under normal conditions. After the fi rst year, with respect to
this President’s Lifetime Limited Warranty, Napoleon may, at its discretion, fully discharge all obligations with respect to this
warranty by refunding to the original warranted purchaser the wholesale price of any warranted but defective part(s).

EN

After the fi rst year, Napoleon will not be responsible for installation, labour, or any other expenses related to the reinstallation
of a warranted part and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the
President’s Lifetime Limited Warranty, Napoleon’s responsibility under this warranty is defi ned as above and it shall not in
any event extend to any incidental, consequential or indirect damages. This warranty defi nes the obligations and liability
of Napoleon with respect to the Napoleon gas appliance and any other warranties expressed or implied with respect to
this product, its components or accessories are excluded. Napoleon neither assumes, nor authorizes any third party to
assume, on its behalf, any other liabilities with respect to the sale of this product. Napoleon will not be responsible for: over­fi ring, downdrafts, spillage caused by environmental conditions such as rooftops, buildings, nearby trees, hills, mountains,
inadequate vents or ventilation, excessive venting confi gurations, insuffi cient makeup air, or negative air pressures which
may or may not be caused by mechanical systems such as exhaust fans, furnaces, clothes dryers, etc. Any damages to
the appliance, combustion chamber, heat exchanger, plated trim or other components due to water, weather damage, long
periods of dampness, condensation, damaging chemicals or cleaners will not be the responsibility of Napoleon.

During the fi rst 10 years Napoleon will replace or repair the defective parts covered by the lifetime warranty at our
discretion free of charge. From 10 years to life, Napoleon will provide replacement parts at 50% of the current retail price.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support
the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be
defective, the manufacturer will repair or replace such defect. Before shipping your appliance or defective components,
your dealer must obtain an authorization number. Any merchandise shipped without authorization will be refused and
returned to sender. Shipping costs are not covered under this warranty. Additional service fees may apply if you are
seeking warranty service from a dealer. Warranty labour allowance is only for the replacement of the warranted part. Travel,
diagnostic tests, shipping and other related charges are not covered by this warranty.

All specifi cations and designed are subject to change without prior notice due to on-going product improvements. Napoleon is a registered

trademark of Wolf Steel Ltd.

W415-1802 / A / 11.06.18

45