Napoleon EF39S Installation And Operating Instructions Manual

INSTALLER: LEAVE THIS MANUAL WITH THE APPLIANCE.

CONSUMER: RETAIN THIS MANUAL FOR FUTURE REFERENCE.

INSTALLATION AND

OPERATING INSTRUCTIONS

CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-12 / UL 153

EF39S

ELECTRIC FIREPLACE

1

CERTIFIED FOR CANADA AND UNITED STATES USING ANSI/CSA METHODS.

SAFETY INFORMATION

!

WARNING

If the information in these instructions are
not followed exactly, a fi re or explosion
may result causing property damage,
personal injury or loss of life.

- Do not store or use gasoline or other fl ammable
vapors and liquids in the vicinity of this or any
other appliance.

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 4Y8 Canada /

Phone [phone] • Fax [phone] • www.napoleonfi replaces.com • [e-mail]

$10.00

103 Miller Drive, Crittenden, Kentucky, USA, 41030

1.16A

W415-0924 / A / 08.19.10

2

TABLE OF CONTENTS

1.0 INTRODUCTION 3

1.1 DIMENSIONS 4

1.2 LISTING APPROVALS 4

1.3 GENERAL INSTRUCTIONS 5

2.0 LOCATING APPLIANCE 6

2.1 UNPACKING AND TESTING APPLIANCE 6

2.2 GROUNDING APPLIANCE 6

2.3 HARDWIRE INSTALLATION 7

3.0 INSTALLATION 9

3.1 WALL MOUNT INSTALLATION 9

3.1.1 MINIMUM MANTEL CLEARANCES 9

3.1.2 MINIMUM CLEARANCE TO COMBUSTIBLES 10

3.1.3 INSTALLING THE APPLIANCE 10

3.2 RECESSED INSTALLATION 11

3.2.1 MINIMUM CLEARANCE TO COMBUSTIBLES 11

3.2.2 FRAMING 11

4.0 FINISHING 12

4.1 GLASS EMBER INSTALLATION 12

4.2 GLASS FRONT INSTALLATION 12

5.0 OPERATING INSTRUCTIONS 13

5.1 MAIN POWER SWITCH 13

5.2 OPERATING BY REMOTE CONTROL 13

6.0 MAINTENANCE 14

6.1 REPLACING THE FLAME GENERATION LIGHT BULBS 15

6.2 REPLACING THE EMBER BED LIGHT BULBS 16

7.0 REPLACEMENT PARTS 17

8.0 TROUBLESHOOTING 18

9.0 WARRANTY 19

10.0 SERVICE HISTORY 20

NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.

W415-0924 / A / 08.19.10

1.0 INTRODUCTION

• THIS APPLIANCE IS HOT WHEN OPERATED AND CAN CAUSE SEVERE BURNS IF CONTACTED.

• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fi re or injury.

• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.

• Do not install damaged, incomplete or substitute components.

• Do not burn wood or other materials in this appliance.

• Young children should be carefully supervised when they are in the same room as the appliance. Tod-

dlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove,
install an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the
room and away from hot surfaces.

• Clothing or other fl ammable material should not be placed on or near the appliance.

• Due to high temperatures, the appliance should be located out of traffi c and away from furniture and
draperies.

• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot
surfaces.

• Even after the appliance is out, the glass and/or screen will remain hot for an extended period of time.

• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children
from hot surfaces. These screens and guards must be fastened to the fl oor.

• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.

• It is imperative that the control compartments, circulating blower and its passageway in the appliance
and are kept clean. The appliance should be inspected before use and at least annually by a qualifi ed
service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding
material, etc. The appliance area must be kept clear and free from combustible materials, gasoline and
other fl ammable vapors and liquids.

• Under no circumstances should this appliance be modifi ed.

• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician
to inspect the appliance and to replace any part of the control system which has been under water.

• Do not operate the appliance with the glass door removed, cracked or broken. Replacement of the glass
should be done by a licensed or qualifi ed service person.

• Do not strike or slam shut the appliance glass door.

• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.

• Servicing should be done only while the appliance is disconnected from the power supply circuit.

• Always unplug appliance when not in use.

• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.

• Do not use outdoors.

• Never locate appliance where it may fall into a bathtub or other water container.

• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffi c area and where it will not be tripped over.

• Connect to properly grounded outlets only.

• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fi re, or damage the appliance.

• To prevent a possible fi re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces,
like a carpet, where openings may become blocked.

• Avoid the use of an extension cord because the extension cord may overheat and cause a risk of fi re.
However, if an extension cord must be used, the cord shall be No.14 AWG minimum size and rated not
less than 1875 watts.

• Ensure clearances to combustibles are maintained when building a mantel or shelves above the
appliance. Elevated temperatures on the wall or in the air above the appliance can cause melting,
discolouration or damage to decorations, a T.V. or other electronic components.

!

WARNING

3

3.7B

W415-0924 / A / 08.19.10

4

1.1 DIMENSIONS

Side View

Front View

39.187”

Back View

28.062”

25.000”

Power Switch

7.250”

ELECTRICAL
INLET

Top View

29.125”

Bottom View

Heat Vents

(Do not cover)

1.2 LISTING APPROVALS

This appliance has been tested in accordance with the CSA Standards for fi xed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact
your local dealer.

NOTE: This appliance must be electrically wired and
grounded in accordance with local codes or, in the absence
of local codes, with National Electric Code ANSI/NFPA
70-latest edition in the United States or the Canadian
Electric Code, CSA C22.1 in Canada.

37.250”

Model Number EF39S

Description Wall-Mount Appliance

Voltage 120V AC

Amps 2 AMPS current load

Appliance Width 39.187"

Appliance Height 28.062"

Appliance Depth 7.250"

Net Weight 66 lbs

Gross Weight 82 lbs

W415-0924 / A / 08.19.10

1.3 GENERAL INSTRUCTIONS

READ THESE INSTRUCTIONS COMPLETELY BEFORE BEGINNING INSTALLATION. FAILURE TO

FOLLOW THEM COULD CAUSE AN APPLIANCE MALFUNCTION RESULTING IN SERIOUS INJURY

ALL ELECTRIC APPLIANCES HAVE HOT AND ARCING OR SPARKING PARTS INSIDE. DO NOT USE

IT IN AREAS WHERE GASOLINE, PAINT OR FLAMMABLE LIQUIDS ARE PRESENT.

THIS ELECTRIC APPLIANCES IS TESTED AND LISTED FOR USE ONLY WITH THE OPTIONAL

ACCESSORIES LISTED IN THESE INSTRUCTIONS. USE OF OPTIONAL ACCESSORIES NOT

SPECIFICALLY TESTED FOR THIS ELECTRIC APPLIANCE COULD VOID THE WARRANTY AND/OR

NO USER-SERVICEABLE PARTS INSIDE.

DO NOT USE DAMAGED ELECTRICAL CORDS.

SERVICING SHOULD BE DONE ONLY WHILE THE APPLIANCE IS DISCONNECTED FROM THE

HIGH TEMPERATURE, RISK OF FIRE. KEEP ELECTRICAL CORDS, DRAPERY, FURNISHINGS, AND

OTHER COMBUSTIBLES AT LEAST 3 FEET (0.9M) FROM THE FRONT OF THE APPLIANCE AND

!

WARNING

AND/OR PROPERTY DAMAGE.

RESULT IN A SAFETY HAZARD.

RISK OF ELECTRIC SHOCK.

DO NOT OPEN.

POWER SUPPLY CIRCUIT.

AWAY FROM SIDES AND REAR.

5

This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed according to theses instructions.

1. Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the
outlet are on.

2. The appliance may emit a slight, harmless odour when fi rst used. This odour is normal and it is caused
by the initial heating of internal appliance elements and will not occur again.

3. Use with a CSA or UL certifi ed surge protector.

W415-0924 / A / 08.19.10

6

2.0 LOCATING APPLIANCE

!

WARNING

DUE TO HIGH TEMPERATURES, THIS ELECTRIC APPLIANCE SHOULD BE LOCATED OUT OF

TRAFFIC. KEEP COMBUSTIBLE MATERIALS SUCH AS FURNITURE, PILLOWS, BEDDING, PAPERS,

CLOTHES AND CURTAINS AT LEAST 36" FROM THE FRONT OF THE APPLIANCE.

NEVER LOCATE THIS ELECTRIC APPLIANCE WHERE IT MAY FALL INTO A BATHTUB OR OTHER

WATER CONTAINER.

WEAR SAFETY GLOVES AND SAFETY GLASSES FOR PROTECTION DURING INSTALLATION AND

MAINTENANCE.

TO PREVENT CONTACT WITH SAGGING OR LOOSE INSULATION, THE ELECTRIC APPLIANCE

MUST NOT BE INSTALLED AGAINST VAPOR BARRIER OR EXPOSED INSULATION. LOCALIZED

OVERHEATING COULD OCCUR AND A FIRE COULD RESULT.

DO NOT EXPOSE THE ELECTRIC APPLIANCE TO THE ELEMENTS (SUCH AS RAIN, ETC.)

2.1 UNPACKING AND TESTING APPLIANCE

Carefully remove the appliance from the box. Prior to installing the appliance, test to make sure the appliance
operates properly by plugging the power supply cord into a conveniently located 120 Volt grounded outlet.

2.2 GROUNDING APPLIANCE

This appliance is for use on 120 Volts. The cord has a plug as
shown in (A) of Figure 1 given below. An adapter as shown in
(C) is available for connecting three-blade grounding type plugs
to two-slot receptacles. The green grounding lug extending from
the adapter must be connected to a permanent ground such as
a properly grounded outlet box. The adapter should not be used
if a three-slot grounded receptacle is available.

To disconnect appliance, turn controls to off, then remove plug
from outlet.

W415-0924 / A / 08.19.10

2.3 HARDWIRE INSTALLATION

ENSURE ALL POWER IS TURNED OFF BEFORE HARD WIRING THIS APPLIANCE.

A?

LAMP

FIRE

6.3*0.8
TR.2

!

WARNING

ELECTRIC DIAGRAM

BTA16

LAMP

6.3*0.8

7

BTA16

TR.1

R10

5.1K
R11

5.1K

IC4

IC3

3022

R3

510

i

C4

104

Layout Di recti ve

C3

3

Vout

7805IC1

GND

Vin

1

C2

104

C1

D8

1N4007

2

1N4007 *4

1

4

6.3*0.8

P_L

FUSE1

THERMAL FUSE

F2

S2

TEMP_BRK

S1

P-SW

230V,120V/12V

TRANS1

L1

FUSE2

INDUCTOR IRON

4022

R1

510

VCC

14 5

1000U/16V

2

R16

1OOOU/25V

3

R15

R13

1H-YALER

D5

1N4007

T1

8050

VCC

7

8

RB1

RB2

VSSVDD

RB0
6

10K

T5

D9

1N4148

R17

10K

10K

T4

15K

R14

1K

VCC

R2

510

RB3 9

OSC2

OSC1
15

16

X

4.000000M

C6

30PC530P

8050

VCC

8050

C8

104

VCC

i

Layout Di recti ve

C10

2H-YALER

D6

1N4007

T2

8050

VCC

R4

510

10

RB4

RA3/AN3

RA1/AN1

RA2

2

18

K-S1

SW-PB

1

2

TEMP

2.4*2

R12

25*C,5K

THERMISTOR

R6

10K

X2,1U/250V

RB6

1

13

12345

SIP2

K-S2

SW-PB

R8

1K

2K

IR

t

VCC

ROTOM-YALER

MOTOR

MOTOR

6.3*0.8

D7

1N4007

T3

8050

VCC

R5

510

11

RB5

PIC16C712

PIC16E716

RB5
12

VCC

6

2.4*7

D-LED0

R19

1K

R18

1K

R7

1K

123

GREEN

RED

D-LED0

LED1

GREEN

P-NO

6.3*0.8

L1

INDUCTOR IRON

P-NI

6.3*0.8

N1

L1

N

W415-0924 / A / 08.19.10

8

If it is necessary to hard wire this appliance, a qualifi ed electrician may remove the cord connection, and wire
the appliance directly to the household wiring.

This appliance must be elctrically connected and grounded in accordance with local codes, if hard wired. In
the absense of local codes, the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the current
ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in United States.

COVER PLATE

STRAIN

RELIEF

2.3.1 Remove the cover plate from the left side of

the appliance.

KNOCK OUT

2.3.3 Remove the 7/8" knock out from the cover

plate. Install a box connector through the
knock out, into the junction box. Snap the
box connector clamp onto the supply wires.

2.3.2 Remove the wire connectors and strain relief
from the power cord. The power cord may be
discarded.

2.3.4 Using wire connectors, connect the common
wires together, then the hot wires, and then
the ground wires.

2.3.5 Replace the cover plate.

NOTE: Leave enough wire so that the appliance can be removed from the enclosure without discon­necting the power supply wires.

W415-0924 / A / 08.19.10

3.0 INSTALLATION

RISK OF FIRE! THE POWER CORD MUST NOT BE PINCHED AGAINST A SHARP EDGE. SECURE

CORD TO AVOID TRIPPING OR SNAGGING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK

OR PERSONAL INJURY. DO NOT RUN CORD UNDER CARPETING. DO NOT COVER CORD WITH

THROW RUGS, RUNNERS OR THE LIKE. ARRANGE CORD AWAY FROM TRAFFIC AREAS AND

RISK OF FIRE! TO PREVENT A POSSIBLE FIRE, DO NOT BLOCK AIR INTAKE OR EXHAUST IN ANY

MANNER. DO NOT USE ON SOFT SURFACES WHERE OPENINGS MAY BECOME BLOCKED.

RISK OF FIRE! DO NOT BLOW OR PLACE INSULATION AGAINST THE APPLIANCE.

THIS ELECTRIC APPLIANCE IS TESTED AND LISTED FOR USE ONLY WITH THE APPROVED
OPTIONAL ACCESSORIES. USE OF OPTIONAL ACCESSORIES NOT SPECIFICALLY TESTED

FOR THIS ELECTRIC APPLIANCE COULD VOID THE WARRANTY AND/OR RESULT IN A SAFETY

IF THE INFORMATION IN THESE INSTRUCTIONS IS NOT FOLLOWED EXACTLY, A FIRE OR

EXPLOSION MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR DEATH. DO

NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS IN THE VICINITY OF THIS OR

THIS APPLIANCE IS HEAVY. IT IS HIGHLY RECOMMENDED THAT TWO PEOPLE INSTALL THIS

HEATER VENTS ON THE ELECTRIC APPLIANCE CANNOT, IN ANY WAY, BE COVERED AS IT MAY

!

WARNING

WHERE IT WILL NOT BE TRIPPED OVER.

HAZARD.

ANY OTHER APPLIANCE.

APPLIANCE.

CREATE A FIRE HAZARD.

9

Your EF39S may be wall mounted or recessed up to the mounting frame. Select a suitable location that is not
susceptible to moisture and it away from drapes, furniture and high traffi c areas. NOTE: Follow all National

and local electrical codes. This appliance can be installed into either an existing opening or as new
construction / renovation.

3.1 WALL MOUNT INSTALLATION

3.1.1 MINIMUM MANTEL CLEARANCES

!

WHEN USING PAINT OR LACQUER TO FINISH THE MANTEL, THE PAINT OR LACQUER MUST BE

HEAT RESISTANT TO PREVENT DISCOLOURATION.

WARNING

Mantel

2 1/2”

Wall

Floor

Side View

W415-0924 / A / 08.19.10

10

3.1.2 MINIMUM CLEARANCE TO COMBUSTIBLES

Measurements are taken from the glass front.
Bottom 1" Top 2
Sides 1" Top 4
Back 0"

3.1.3 INSTALLING THE APPLIANCE

Due to the many different materials used on different walls, it is highly recommended that you consult your
local builder before you install this appliance on the wall.

1

/2" to mantel

1

/2" to ceiling

Body

1. Select a location that is not prone to moisture and is located at
least 36" away from combustible materials such as curtain drapes,
furniture, bedding, paper, etc.

2. Have two people hold the appliance against the wall to determine
the fi nal location.

3. With the appliance in position and level measure from the fl oor to
the top back edge as illustrated.

4. The supplied wall mount bracket will be centered
on the back of the appliance. This bracket has
four slots and three hooks on it. The top slots
will be located 1.250” down from the previously
measured top back edge. The bottom slots will be

2.250” down from this edge.

5. Mark out location, then mount the bracket onto
the wall using the four supplied screws. Ensure
the top slots measurement from the fl oor is

1.250” lower then the top back edge measured
earlier. This bracket MUST have the hooks facing
upward and be level. NOTE: It is strongly recommended that the mounting bracket be screwed

into the wall studs where possible. If the wall studs cannot be used, ensure that the supplied
plastic anchors are used to affi x the bracket to the wall and the
bracket is adequately secured.

Glass Front

Floor

Screws

Hooks

Side View

19.750” MIN

26.500”

46.250”
MIN

Wall Mount

Bracket

6. With the wall mounting bracket installed have two people lift the
appliance up and insert the three hooks on the bracket into the
three slots on the back of the appliance.

7. Check the appliance for stability ensuring that the bracket will not
pull free from the wall, causing the appliance to fall.

W415-0924 / A / 08.19.10

Slots

Back View

3.2 RECESSED INSTALLATION

3.2.1 MINIMUM CLEARANCE TO COMBUSTIBLES

Measurements are taken from the body.

Sides, back and top 1"

3.2.2 FRAMING

Finish Material

11

27”

32

”

6

”

*NOTE: finish material must cantilever
framing by 1/2” at both the top and bottom.

1. Once the rough opening has been prepared, and the power has been routed to the left side of the recess,
the appliance may be installed.

2. It will be necessary to cut away the foam tape from the front of the appliance prior to
lifting it into place to expose the mounting holes in the four corners.

26”*

32”

6

.5”

3. Lift the appliance up to the opening, maintaining the 1" clearance to the top, sides and
bottom.

4. The electrical connection must be made prior to sliding the appliance into place. (See
"HARDWIRE INSTALLATION" section.)

5. Using four #10 x 2" wood screws (not supplied) level the appliance and secure it to the wall.

NOTE: In order to avoid the possibility of exposed insulation or vapour barrier coming in contact
with the appliance body, it is recommended that the walls of the appliance enclosure be "fi nished"
(ie. drywall/sheetrock), as you would fi nish any other outside wall of a home. This will ensure that
clearance to combustibles is maintained within the cavity.

W415-0924 / A / 08.19.10

12

4.0 FINISHING

POWER SUPPLY SERVICE MUST BE COMPLETED PRIOR TO FINISHING TO AVOID

HEAT VENTS AND AIR OPENINGS CANNOT BE COVERED IN ANY CIRCUMSTANCES.

4.1 GLASS EMBER INSTALLATION

Glass front must be removed and the appliance must be mounted in
its fi nal location before the glass embers are installed.

Glass embers may have sharp edges, wear safety glasses and
gloves when handling.

1. CLEAN GLASS MEDIA: Glass media may have a fi ne oil
residue that needs to be cleaned prior to installation. Clean
the glass with mild dish soap, drain, rinse thoroughly and
dry before placing into the tray.

2. Carefully place glass embers into the bottom tray on the
front of the appliance as illustrated.

!

WARNING

RECONSTRUCTION.

3. Apply an even layer of glass embers. Clean up any fallen

pieces and install glass front.

4.2 GLASS FRONT INSTALLATION

DO NOT OVER TIGHTEN THE BOLTS. OVER TIGHTENING THE BOLTS MAY RESULT IN GLASS

It is recommended that two people install this glass front onto the
appliance, Wear safety glasses and gloves when handling glass.

1. Hold up the glass front onto the appliance (logo side out).

2. Line up the four holes in the glass with the four threaded

holes in the appliance.

3. Use the four supplied bolts with the supplied washers. Insert

the bolts through the glass front and into the threaded holes,
and fi nger tighten as illustrated.

!

WARNING

BREAKAGE.

W415-0924 / A / 08.19.10

5.0 OPERATING INSTRUCTIONS

Once the appliance has been plugged into a grounded electrical outlet, it is ready to operate.

NOTE: Ensure the house circuit breakers for the power supply are turned on. In the event of a power
failure, when the main power switch is in the "I" ON position and the hand held remote control is in the
OFF position, the fl ame generation lights will come on at the high setting.

5.1 MAIN POWER SWITCH

The Main Power Switch is located on the bottom of the appliance as il­lustrated.

13

The "|" indicates ON and "O" indicates OFF. Push the switch to "|" to turn
on the appliance and the fl ame effect.

5.2 OPERATING BY REMOTE CONTROL

NOTE: Make certain the batteries are installed correctly and are new.

1. Plug in your electric appliance.

2. Make certain the appliance’s Main Power Switch is at the ON

position! The remote control will NOT work if the Main Power
Switch is at the OFF position.

3. When operating the remote control, it must be directed towards
the front center of the appliance.

4. The button at the top left of the remote can be used to power
up or down the appliance (the main power switch on the appliance
must be in the ON position for the remote to operate). Pressing
this button activates the power to the appliance.

BOTTOM VIEW

Power (on/off)

-

Infrared Ray Exit

Indicator

Light

+

5. To adjust the fl ame height and ember bed brightness, press the

“ +” or “ -” buttons. To increase the fl ame height and ember

bed brightness, press the “ +” button, to decrease the fl ame
height and ember bed brightness, press the “ -” button. There

are seven levels of fl ame effects.

5. To turn off the appliance, press the button once. NOTE: This
remote control must remain within 8 meters or 26 feet of the appliance to be effective.

W415-0924 / A / 08.19.10

14

6.0 MAINTENANCE

ALWAYS DISCONNECT THE POWER AND ALLOW THE ELECTRIC APPLIANCE TO COOL BEFORE

PERFORMING ANY CLEANING, MAINTENANCE OR RELOCATION OF THIS ELECTRIC APPLIANCE.

TURN CONTROLS TO OFF AND REMOVE PLUG FROM OUTLET OR TURN OFF THE HOUSE

CIRCUIT BREAKER TO ELECTRIC APPLIANCE RECEPTACLE.

DO NOT INSTALL REPLACEMENT BULBS THAT EXCEED SPECIFIED MAXIMUM WATTS.

THE HALOGEN LIGHT BULBS IN YOUR APPLIANCE CAN BECOME EXTREMELY HOT. ALLOW

AT LEAST 10 MINUTES BETWEEN TURNING OFF THE APPLIANCE AND REMOVING THE LIGHT

DO NOT HANDLE THE LAMP (BULBS) WITH BARE FINGERS, OILS FROM YOUR SKIN WILL

DAMAGE THE BULBS WHEY THEY HEAT UP. USE GLOVES OR A CLEAN DRY CLOTH WHEN

Turn off electric appliance or the house circuit breaker to the appliance before performing any cleaning and/or
maintenance. Allow electric appliance to cool completely.

Most halogen light bulbs are rated to last approximately 1800 hours. Like all light bulbs, halogen bulbs require
periodic replacement. When the bulbs in your appliance have burned out you will notice one or more of
following:

!

WARNING

PREPARATION FOR MAINTENANCE

BULBS TO AVOID ACCIDENTAL BURNS.

HANDLING BULBS.

COMMON OBSERVED PROBLEMS:

- There is no fl ame

- Flame or Ember bed is dim or dark in certain areas

- Flame is not moving or glowing
Your appliance must be opened in order to replace the light bulbs. To reduce the number of times you need to

open the appliance, replace all bulbs at the same time if they are close to the end of their rated life.

There are a total of 12 halogen light bulbs (Type GX6.35, rated 120Volts, 35Watts)
included with your appliance:

- 2 bulbs provide illumination for the ember bed

- 4 bulbs provide illumination for fl ame generation

- 6 extra bulbs for replacement

12 PCS INCLUDED

W415-0924 / A / 08.19.10

6.1 REPLACING THE FLAME GENERATION LIGHT BULBS

!

WARNING

REMOVE THE APPLIANCE FROM THE WALL AND TURN OFF ELECTRICAL POWER BEFORE

SERVICING THE APPLIANCE.

1. Remove the 6 screws on the back plate of the

appliance near the bottom. Open back plate
from the top.

2. Locate the fl ame generation cylinder drum. It is
attached to the inside of the back plate. They
are 2 matte black sheet metal pieces with holes
in them, either of which can be removed from
the appliance.

3. Remove the screw as illustrated, that is used to
secure the fl ame generation cylinder drum.

Flame Generation Bulb Location

15

6 screws

4. Squeeze half of drum cylinder until its top edge
clears the top drum track. Remove the bottom
edge of the cylinder drum from the bottom drum
track. This will give you access to the light bulbs.

NOTE: Do not exert excessive pressures on
the drum cylinder as this may cause damage.

5. Remove spring clip. Hold socket and pull out old

bulb.

6. Hold socket and push in new bulb (DO NOT
exceed wattage). Reattach spring clip.

7. Repeat steps 5 and 6 for the remaining bulbs if
necessary.

8. Replace the back plate by reattaching the 6
screws that were removed from step 1.

Back View

Flame Generation Bulb Location

Flame Generation

Cylinder Drum

screw

Back View

Drum Bulb Replacement

4 Bulbs with
Spring Clips

Flame Generation

Cylinder Drum

[a]

[b]

W415-0924 / A / 08.19.10

16

6.2 REPLACING THE EMBER BED LIGHT BULBS

Ember Bed Bulb Replacement

Screw

Back View

Screw

Screws

Ember Bed Bulb Replacement

2 screws

Left

Right

Switch
wires

1. Remove the 2 screws on the bottom left and right corner of the appliance behind the front panel.

2. Remove the 2 screws holding the main power switch and pull switch down carefully. Before removing

the wires we recommend labelling the 3 wires on the switch.

Ember Bed Bulb Replacement

Ember Bed Bulb Location

Ember Bed Bulbs with spring clips

Front View

3. Lift up and remove the front panel of the appliance.

4. Locate the 2 ember bed bulbs as shown.

5. Remove spring clip. Hold socket and pull out old bulb.

6. Hold socket and push in new bulb (DO NOT exceed wattage). Reattach spring clip.

7. Repeat steps 4 and 5 for the remaining bulb if necessary.

8. Replace the front panel and the screws.

9. Re-install the 3 wires onto the main power supply switch ensuring the wires are in the correct location.

10. Re-install the switch with the 2 screws that were removed.

Front View

W415-0924 / A / 08.19.10

7.0 REPLACEMENT PARTS

Contact your dealer or the factory for questions concerning prices and policies on replacement parts. Normally
all parts can be ordered through your Authorized dealer / distributor.

FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE ORIGINAL INVOICE WILL BE
REQUIRED TO HONOUR THE CLAIM.

When ordering replacement parts always give the following information:

• Model & Serial Number of appliance

• Installation date of appliance

• Part number

• Description of part

• Finish

* IDENTIFIES ITEMS WHICH ARE NOT ILLUSTRATED. FOR
FURTHER INFORMA TION, CONTACT YOUR AUTHORIZED DEALER.

For aftermarket sales and service please call 1-866-592-6667

COMPONENTS

REF NO. EF39HD DESCRIPTION

1 R-27 REMOTE CONTROL TRANSMITTER
2* DQ002-011 REMOTE RECEIVER
3 DQ017-002 BULB
4 DQ006-003 SWITCH
5 RC3 DQ002-006 CIRCUIT BOARD
6* GBL74-001-05 FRONT GLASS
7* GBL74-001-02 GLASS TRAY
8* GBL74-001-01 MIRROR GLASS
9* MS 120V/20/24RPM DRUM MOTOR
10 JQ-FGT-01 DRUM
11* W300-0117 GLASS EMBERS
12* W285-0004 3 AMP FUSE

!

WARNING

FAILURE TO POSITION THE PARTS

IN ACCORDANCE WITH THIS

MANUAL OR FAILURE TO USE ONLY

PARTS SPECIFICALLY APPROVED

WITH THIS APPLIANCE MAY

RESULT IN PROPERTY DAMAGE OR

PERSONAL INJURY.

41.1

17

NOTE: Care must be taken when removing and disposing of any broken glass or damaged
components. Be sure to vacuum up any broken glass from inside the appliance before operation.

1

+

-

3

4

10

5

W415-0924 / A / 08.19.10

18

8.0 TROUBLESHOOTING

TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A

QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.

OBSERVED PROBLEM POSSIBLE CAUSE REMEDY

Dim or no fl ame 1. Bulb(s) are burnt out 1. Inspect the bulbs inside the fl ame

Ember bed is not glowing or dimming 1. Bulb(s) are burnt out 1. Inspect the ember bed bulbs and

Appliance turns off and will not turn on 1. Appliance has overheated and

safety device has caused the thermal
switch to disconnect

2. House circuit breaker has tripped

Appliance will not come on when
switch is fl ipped to ON

Remote control does not work 1. Low batteries 1. Replace AA batteries in remote

1. Appliance is not plugged into an
electrical outlet

2. Appliance has overheated and
safety device has caused the thermal
switch to disconnect

!

WARNING

generation cylinder drum and replace
them if necessary

replace them if necessary

1. Unplug the appliance, allow appli­ance to cool for 10 minutes, then plug
it back in

2. Reset house circuit breaker

1. Check plug and plug it in

2. Unplug the appliance, allow appli-

ance to cool for 10 minutes, then plug
it back in

control

W415-0924 / A / 08.19.10

9.0 WARRANTY

NAPOLEON® electric appliances are manufactured under the strict Standard of the world recognized

ISO 9001 : 2008 Quality Assurance Certifi cate.

NAPOLEON® products are designed with superior components and materials, assembled by trained

craftsmen who take great pride in their work. Once assembled the complete appliance is thoroughly

inspected by a qualifi ed technician before packing to ensure that you , the customer, receive the quality

product that you expect from NAPOLEON®.

NAPOLEON® ELECTRIC APPLIANCE PRESIDENT’S LIFETIME LIMITED WARRANTY

Electrical components and wearable parts such as fan/heater, motors, switches, nylon bearing components
and remote controls are covered and NAPOLEON® will provide replacement parts free of charge during the
fi rst year of limited warranty.
Light bulbs and fuses are NOT covered by the warranty.
Any labour related to warranty repair is not covered.
* Construction of models vary. Warranty applies only to components included with your specifi c heater.

CONDITIONS AND LIMITATIONS

NAPOLEON® warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not
necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim. NAPOLEON®
reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim. Provided that the
purchase was made through an authorized NAPOLEON® dealer your heater is subject to the following conditions and limitations:
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national building
and fi re codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and
parts installed from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused by excessive heat, abrasive and
chemical cleaners nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs.
In the fi rst year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or
workmanship provided that the product has been operated in accordance with the operation instructions and under normal conditions.
NAPOLEON® will not be responsible for installation, labour or any other expenses related to the reinstallation of a warranted part
and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the President’s Limited Lifetime
Warranty, NAPOLEON’s responsibility under this warranty is defi ned as above and it shall not in any event extend to any incidental,
consequential or indirect damages.
This warranty defi nes the obligations and liability of NAPOLEON® with respect to the NAPOLEON® electric appliance and any other
warranties expressed or implied with respect to this product, its components or accessories are excluded.
NAPOLEON® neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of
this product.
Any damages to appliance, brass trim or other component due to water, weather damage, long periods of dampness, condensation,
damaging chemicals or cleaners will not be the responsibility of NAPOLEON®.
The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from your
authorized dealer. The warranty registration card must be returned within fourteen days to register the warranty.
NAPOLEON® reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.

19

ALL SPECIFICATIONS AND DESIGNS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE DUE TO ON-GOING PRODUCT

IMPROVEMENTS. NAPOLEON® IS A REGISTERED TRADEMARK OF WOLF STEEL LTD. PATENTS U.S. 5.303.693.801 - CAN.

2.073.411, 2.082.915. © WOLF STEEL LTD.

2.5

W415-0924 / A / 08.19.10

20

10.0 SERVICE HISTORY

W415-0924 / A / 08.19.10

43.1