Napoleon EF30 User Manual

INSTALLER: LEAVE THIS MANUAL WITH THE APPLIANCE.

CONSUMER: RETAIN THIS MANUAL FOR FUTURE REFERENCE.

INSTALLATION AND

OPERATING INSTRUCTIONS

CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 1278 CSA STANDARD

EF30

1

ELECTRIC FIREPLACE

CERTIFIED FOR CANADA AND UNITED STATES USING ANSI/CSA METHODS.

SAFETY INFORMATION

!

WARNING

If the information in these instructions are
not followed exactly, a fi re or explosion
may result causing property damage,
personal injury or loss of life.

- Do not store or use gasoline or other fl ammable
vapors and liquids in the vicinity of this or any
other appliance.

$10.00

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada /

103 Miller Drive, Crittenden, Kentucky, USA, 41030

Phone [phone] • Fax [phone] • www.napoleonfi replaces.com • [e-mail]

1.16A

W415-0675 / C / 04.18.11

2

TABLE OF CONTENTS

1.0 INTRODUCTION 3

1.1 DIMENSIONS 4

1.2 LISTING APPROVALS 4

1.3 GENERAL INSTRUCTIONS 5

2.0 LOCATING APPLIANCE 6

2.1 UNPACKING AND TESTING APPLIANCE 6

2.2 GROUNDING APPLIANCE 7

3.0 INSTALLATION 8

3.1 MINIMUM CLEARANCE TO COMBUSTIBLES 9

3.2 MINIMUM MANTEL CLEARANCES 9

3.3 NEW CONSTRUCTION OR RENOVATION 10

3.4 INSTALLING THE APPLIANCE 10

3.5 THERMOSTAT AND THERMAL SENSOR INSTALLATION 10

3.6 HARD-WIRE INSTALLATION 11

4.0 FRAMING 13

5.0 FINISHING 14

5.1 HEARTH 14

5.2 COLD CLIMATE INSTALLATION 14

5.3 FINISHING CHECKLIST 14

6.0 OPERATING INSTRUCTIONS 15

6.1 OPERATING BY REMOTE CONTROL 16

7.0 MAINTENANCE 17

7.1 FLAME GENERATION LAMP REPLACEMENT 18

7.2 EMBER BED LAMP REPLACEMENT 19

7.3 CARE OF GLASS 19

8.0 REPLACEMENT PARTS 20

9.0 TROUBLE SHOOTING 21

10.0 WARRANTY 22

11.0 SERVICE HISTORY 23

NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.

W415-0675 / C / 04.18.11

1.0 INTRODUCTION

• THIS APPLIANCE IS HOT WHEN OPERATED AND CAN CAUSE SEVERE BURNS IF
CONTACTED.

• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fi re or injury.

• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.

• Do not install damaged, incomplete or substitute components.

• Do not burn wood or other materials in this appliance.

• Young children should be carefully supervised when they are in the same room as the appliance.

Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier
is recommended if there are at risk individuals in the house. To restrict access to an appliance or stove,
install an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the
room and away from hot surfaces.

• Clothing or other fl ammable material should not be placed on or near the appliance.

• Due to high temperatures, the appliance should be located out of traffi c and away from furniture and
draperies.

• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot
surfaces.

• Even after the appliance is out, the glass and/or screen will remain hot for an extended period of time.

• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children
from hot surfaces. These screens and guards must be fastened to the fl oor.

• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.

• It is imperative that the control compartments, circulating blower and its passageway in the appliance
and are kept clean. The appliance should be inspected before use and at least annually by a qualifi ed
service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding
material, etc. The appliance area must be kept clear and free from combustible materials, gasoline and
other fl ammable vapors and liquids.

• Under no circumstances should this appliance be modifi ed.

• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician
to inspect the appliance and to replace any part of the control system which has been under water.

• Do not operate the appliance with the glass door removed, cracked or broken. Replacement of the
glass should be done by a licensed or qualifi ed service person.

• Do not strike or slam shut the appliance glass door.

• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.

• Servicing should be done only while the appliance is disconnected from the power supply circuit.

• Always unplug appliance when not in use.

• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.

• Do not use outdoors.

• Never locate appliance where it may fall into a bathtub or other water container.

• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffi c area and where it will not be tripped over.

• Connect to properly grounded outlets only.

• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fi re, or damage the appliance.

• To prevent a possible fi re, do not block air intakes or exhaust in any manner. Do not use on soft
surfaces, like a carpet, where openings may become blocked.

• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or
relocatable power tap (outlet/power strip).

• Ensure clearances to combustibles are maintained when building a mantel or shelves above the
appliance. Elevated temperatures on the wall or in the air above the appliance can cause melting,
discolouration or damage to decorations, a T.V. or other electronic components.

!

WARNING

3

3.7C

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4

1.1 DIMENSIONS

Heater vents - DO NOT COVER

1

32

/4”

Rating
Plate &
Serial
Number

30 3/8”

10

1

/4”

26 1/2”

11”

30”

1.2 LISTING APPROVALS

This appliance has been tested in accordance with the CSA Standards for fi xed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact
your local dealer.

Model Number EF30

Description Electric Appliance

Voltage 120V AC

Watts MAX 1500W

Amps 15 AMP

Appliance Width 30" (762mm)

Appliance Height 32 1/4" (820mm)

Appliance Depth 11" (280mm)

Net Weight 77 lbs (35kgs)

Gross Weight 84 lbs (38kgs)

Power Cord and Thermostat

!

WARNING

HEATER VENTS AND AIR OPENINGS CAN NOT

BE COVERED IN ANY CIRCUMSTANCES.

NOTE: This appliance must be electrically wired and
grounded in accordance with local codes or, in the absence
of local codes, with National Electric Code ANSI/NFPA
70-latest edition or the Canadian Electric Code, CSA C22.1
as appropriate.

W415-0675 / C / 04.18.11

1.3 GENERAL INSTRUCTIONS

READ THESE INSTRUCTIONS COMPLETELY BEFORE BEGINNING INSTALLATION. FAILURE TO

FOLLOW THEM COULD CAUSE AN APPLIANCE MALFUNCTION RESULTING IN SERIOUS INJURY

ALL ELECTRIC APPLIANCES HAVE HOT AND ARCING OR SPARKING PARTS INSIDE. DO NOT USE

IT IN AREAS WHERE GASOLINE, PAINT OR FLAMMABLE LIQUIDS ARE PRESENT.

THIS ELECTRIC APPLIANCES IS TESTED AND LISTED FOR USE ONLY WITH THE OPTIONAL

ACCESSORIES LISTED IN THESE INSTRUCTIONS. USE OF OPTIONAL ACCESSORIES NOT

SPECIFICALLY TESTED FOR THIS ELECTRIC APPLIANCE COULD VOID THE WARRANTY AND/OR

DO NOT OPEN. RISK OF ELECTRIC SHOCK. NO USER-SERVICEABLE PARTS INSIDE.

DO NOT USE DAMAGED ELECTRICAL CORDS.

SERVICING SHOULD BE DONE ONLY WHILE THE APPLIANCE IS DISCONNECTED FROM THE

HIGH TEMPERATURE, RISK OF FIRE. KEEP ELECTRICAL CORDS, DRAPERY, FURNISHINGS, AND

OTHER COMBUSTIBLES AT LEAST 3 FEET (0.9M) FROM THE FRONT OF THE APPLIANCE AND

TO PREVENT ELECTRIC SHOCK MATCH THE WIDE BLADE OF PLUG TO WIDE SLOT OF

!

WARNING

AND/OR PROPERTY DAMAGE.

RESULT IN A SAFETY HAZARD.

POWER SUPPLY CIRCUIT.

AWAY FROM SIDES AND REAR.

RECEPTACLE AND FULLY INSERT.

5

This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed according to these instructions.

1. Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet
are on.

2. The appliance may emit a slight, harmless odour when fi rst used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.

3. If your appliance does not emit heat, consult the operation section of this manual for further information.

4. Use with a CSA or UL certifi ed surge protector.

4.8

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6

2.0 LOCATING APPLIANCE

!

DUE TO HIGH TEMPERATURES, THIS ELECTRIC APPLIANCE SHOULD BE LOCATED OUT OF

TRAFFIC. KEEP COMBUSTIBLE MATERIALS SUCH AS FURNITURE, PILLOWS, BEDDING, PAPERS,

CLOTHES AND CURTAINS AT LEAST 3 FEET (0.9M) FROM THE FRONT OF THE APPLIANCE.

NEVER LOCATE THIS ELECTRIC APPLIANCE WHERE IT MAY FALL INTO A BATHTUB OR OTHER

WATER CONTAINER.

WEAR SAFETY GLOVES AND SAFETY GLASSES FOR PROTECTION DURING INSTALLATION AND

MAINTENANCE.

TO PREVENT CONTACT WITH SAGGING OR LOOSE INSULATION, THE ELECTRIC APPLIANCE MUST

NOT BE INSTALLED AGAINST VAPOR BARRIER OR EXPOSED INSULATION. LOCALIZED

OVERHEATING COULD OCCUR AND A FIRE COULD RESULT.

NOTICE

Minimum clearance of 1" on all sides, back and top must
be maintained at all times. Illustrations throughout these
instructions refl ect typical installations and are for design
purposes only. Actual installations may vary slightly due to
individual preferences.

WARNING

TOP VIEW SHOWING APPROVED ROOM

LOCATIONS OF APPLIANCE

Illustrates a variety of ways the appliance may be located in
a room. The appliance may be installed directly on the fl oor
(uncarpeted), or raised on a hearth.

2.1 UNPACKING AND TESTING APPLIANCE

Carefully remove the appliance from the box. Prior to installing the appliance, test to make sure the appliance
operates properly by plugging the power supply cord into a conveniently located 120 Volt grounded outlet.

W415-0675 / C / 04.18.11

2.2 GROUNDING APPLIANCE

7

This appliance is for use on 120 Volts. The cord has a plug
as shown in (A). An adapter as shown in (C) is available
for connecting three-blade grounding type plugs to two-slot
receptacles. The green grounding lug extending from the
adapter must be connected to a permanent ground such as
a properly grounded outlet box. The adapter should not be
used if a three-slot grounded receptacle is available.

To disconnect appliance, turn controls to off, then remove
plug from outlet.

GROUNDING METHODS

METAL SCREW

(A)

NOT ALLOWED IN CANADA

COVER OF

GROUNDED

OUTLET BOX

GROUNDING PIN

(C)

GROUNDING

(B)

ADAPTER

MEANS

96.1

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8

3.0 INSTALLATION

RISK OF FIRE! THE POWER CORD MUST NOT BE PINCHED AGAINST A SHARP EDGE. SECURE

CORD TO AVOID TRIPPING OR SNAGGING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR

PERSONAL INJURY. DO NOT RUN CORD UNDER CARPETING. DO NOT COVER CORD WITH THROW

RUGS, RUNNERS OR THE LIKE. ARRANGE CORD AWAY FROM TRAFFIC AREAS AND WHERE IT

RISK OF FIRE! TO PREVENT A POSSIBLE FIRE, DO NOT BLOCK AIR INTAKE OR EXHAUST IN ANY

MANNER. DO NOT USE ON SOFT SURFACES WHERE OPENINGS MAY BECOME BLOCKED.

RISK OF FIRE! DO NOT BLOW OR PLACE INSULATION AGAINST THE APPLIANCE.

THIS ELECTRIC APPLIANCE IS TESTED AND LISTED FOR USE ONLY WITH THE APPROVED

OPTIONAL ACCESSORIES. USE OF OPTIONAL ACCESSORIES NOT SPECIFICALLY TESTED FOR

THIS ELECTRIC APPLIANCE COULD VOID THE WARRANTY AND/OR RESULT IN A SAFETY HAZARD.

IF THE INFORMATION IN THESE INSTRUCTIONS IS NOT FOLLOWED EXACTLY, A FIRE OR EXPLO-

SION MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR DEATH. DO NOT STORE

OR USE GASOLINE OR OTHER FLAMMABLE VAPORS IN THE VICINITY OF THIS OR ANY OTHER

!

WARNING

WILL NOT BE TRIPPED OVER.

APPLIANCE.

THIS APPLIANCE MUST REMAIN REMOVABLE FROM THE ENCLOSURE. THE APPLIANCE MAY BE

HARD WIRED, BUT IT IS RECOMMENDED THAT IT BE PLUGGED INTO A STANDARD OUTLET USING

THE SUPPLIED POWER CORD. THIS APPLIANCE MUST NOT BE SEALED AROUND THE FRONT

FACING.

APPLIANCE VENTS LOCATED ON THE FRONT AND BACK OF THIS ELECTRIC APPLIANCE CANNOT,

IN ANY WAY, BE COVERED AS IT MAY CREATE A FIRE HAZARD.

BEFORE INSTALLATION

Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffi c
areas. NOTE: Follow all national and local electrical codes. This appliance can be installed into either

an existing fi replace opening or as new construction / renovation.

EXISTING APPLIANCE INSTALLATION

Thoroughly clean out the existing fi replace and hearth area.
Plan the power supply. If an existing grounded outlet is near the appliance, the power cord can run behind the
appliance. If the cord is not long enough to reach the outlet, a grounded extension cord minimum AWG No. 14
and rated to a minimum of 1875 watts may be used. If you plan to cut or drill a hole in the existing fi replace for
wiring, it is best to hire a professional to do this step in order to prevent personal injury. To reduce the risk of
fi re, do not run the power cord under rugs, carpets, etc. Arrange the power supply cord away from high traffi c
areas where it may pose a tripping hazard.

W415-0675 / C / 04.18.11

3.1 MINIMUM CLEARANCE TO COMBUSTIBLES

!

WARNING

THIS APPLIANCE MUST REMAIN REMOVABLE FROM THE ENCLOSURE. THE APPLIANCE MA Y BE HARD

WIRED, BUT IT IS RECOMMENDED THA T IT BE PLUGGED INTO A STANDARD OUTLET USING THE

SUPPLIED POWER CORD. THIS APPLIANCE MUST NOT BE SEALED AROUND THE FRONT FACING.

APPLIANCE VENTS LOCATED ON THE FRONT AND BACK OF THIS ELECTRIC APPLIANCE CANNOT,

IN ANY WAY, BE COVERED AS IT MAY CREATE A FIRE HAZARD.

Sides, back, top 1"

3.2 MINIMUM MANTEL CLEARANCES

!

WARNING

RISK OF FIRE, MAINTAIN ALL SPECIFIED AIR SPACE CLEARANCES TO COMBUSTIBLES. FAILURE

TO COMPLY WITH THESE INSTRUCTIONS MAY CAUSE A FIRE OR CAUSE THE APPLIANCE TO

OVERHEAT. ENSURE ALL CLEARANCES (I.E. BACK, SIDE, TOP, VENT, MANTEL, FRONT, ETC.) ARE

CLEARLY MAINTAINED.

WHEN USING PAINT OR LACQUER TO FINISH THE MANTEL, THE PAINT OR LACQUER MUST BE

HEAT RESISTANT TO PREVENT DISCOLOURATION.

9

73.1

The minimum distance from the top of the appliance that the mantel
can be installed is 10", at any depth.

MANTEL

10”

FRONT
GLASS

OPTIONAL

HEARTH

WALL

APPLIANCE

SIDEVIEW

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10

3.3 NEW CONSTRUCTION OR RENOVATION

A. Select a location that is not prone to moisture and is located at least 0.9 m or 3 feet away from

combustible materials such as curtains or drapes, furniture, bedding, paper, etc.

B. Place the appliance in selected location to see how it will look in the future.
C. Mark the desired location on the fl oor and store appliance in a safe, dry and dust free location.
D. Frame in an opening leaving at least 1/4" (6 mm) around the edge of the appliance. Any new wiring

must be done in compliance with local and national codes and other applicable regulations in order to
reduce the risk of fi re, electric shock or other injuries. Therefore, it is strongly recommended that you
hire a professional to complete any such work.

3.4 INSTALLING THE APPLIANCE

A. Once the site has been prepared, the appliance can be installed.
B. Make sure the main power switch is in the "OFF" position.
C. Plug the appliance into a 15-amp/120 Volt, grounded outlet. Use a CSA or UL approved surge protector.
D. Push in the appliance so that the trim is against the fi nished mantel or wall surface.

3.5 THERMOSTAT AND THERMAL SENSOR INSTALLATION

This appliance has two options for heat control.
First is a thermal controlled sensor, which comes plugged into the appliance beside the main power cord. This

sensor has no user temperature set points, it will turn off the heater when the sensor reaches its pre-set point,
and will only turn the heater back on when it has cooled back down below this set point. On the low setting
(green light) the set point is 16°C/61°F, on medium (orange light) 22°C/72°F and on high (red light) 28°C/82°F.
This small sensor can be placed anywhere in the room within the length of the sensor wire, but it should not be
placed near the top or front of the appliance. Placing the sensor too close to the heater area of the appliance
will cause unwanted cycling of the heater.

Second is the option of a wall-mounted thermostat. Napoleon Part # W690-0001, W660-0081, or an equivalent
low voltage thermostat.

A wall thermostat can be used in place of the thermal control sensor. You must fi rst remove the sensor by
unplugging it from the right side of the appliance beside the main power cord. Replace the sensor with the wire
harness provided in the manual baggie. Plug it into the appliance and connect the other end to the thermostat.
The thermostat should be placed as per the thermostat installation instructions.

W415-0675 / C / 04.18.11

3.6 HARD-WIRE INSTALLATION

ENSURE ALL POWER IS TURNED OFF BEFORE HARD WIRING THIS APPLIANCE.

HARD WIRING CONNECTION

If it is necessary to hard wire this appliance, a qualifi ed electrician may remove the cord connection, and wire
the appliance directly to the house hold wiring.

This appliance must be electrically connected and grounded in accordance with local codes, if hard wired. In
the absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the cur­rent ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.

A. Remove cover plate located beside the power cord to reveal the 7/8” wire hole. Discard cover plate,

screws and insert a box connector into the hole.

B. Remove the lower back panel from the appliance to expose wiring.
C. Remove the power cord strain-relief from the side of the appliance and cut the cord where shown

below. This will be the hard wire connection point.

D. Feed the supply wires through the box connector and the grommet.
E. Using wire connectors connect the common (white) wires together, then the hot (black) wires, and then

the ground (green) wires.

F. Ensure the newly connected wires are kept away from the rotating parts and the circuit board, and re-

install the back panel.

!

WARNING

11

NOTE: This appliance must be serviced from the back, leave enough wire so that the appliance can be
removed from the enclosure without disconnecting the power supply wires.

Power Cord

Cut

1

Remove 2 screws on cover plate.

Hot Wire

3

Common Wire

2

Ground Wire

Box

Connector

4

Final Connection

W415-0675 / C / 04.18.11

12

IF YOU PUT IN THE TEMPERATURE

SENSOR ON THE WALL.PLS CHOOSE 2

t

TEMPERATURE

CONTROL SWITCH

TEMPERATURE

t

SENSOR

IF YOU USE THE
TEMPERATURE

SENSOR.PLS CHOOSE 1

2

1

10-10

FLAME MOTOR

HEATER 2

M

~

9-9

MOTOR

-RG

[

k+

1-1

H2

SIP2

REMO.

TEM.

M

HEATER 1

2-2

H1+
FAN

~

BLOWER MOTOR

2 35W

3-3

P-L

7-7

RE

FI

FIRE

LAMP

MAIN CONTROL

RECEIVER

2 35W

10-10

6-6

12-12

5-5

P-N0
P-NI

4-4

PTC

t105!

8-8

POWER

L

N

W415-0675 / C / 04.18.11

4.0 FRAMING

IN ORDER TO AVOID THE POSSIBILITY OF EXPOSED INSULATION OR VAPOUR BARRIER COMING

IN CONTACT WITH THE APPLIANCE BODY, IT IS RECOMMENDED THAT THE WALLS OF THE

APPLIANCE ENCLOSURE BE “FINISHED” (IE: DRYWALL / SHEETROCK), AS YOU WOULD FINISH

ANY OTHER OUTSIDE WALL OF A HOME. THIS WILL ENSURE THAT CLEARANCE TO

DO NOT NOTCH THE FRAMING AROUND THE APPLIANCE STAND-OFFS. FAILURE TO MAINTAIN

AIR SPACE CLEARANCE MAY CAUSE OVER HEATING AND FIRE. PREVENT CONTACT WITH

SAGGING OR LOOSE INSULATION OR FRAMING AND OTHER COMBUSTIBLE MATERIALS. BLOCK

OPENING INTO THE CHASE TO PREVENT ENTRY OF BLOWN-IN INSULATION. MAKE SURE

WHEN CONSTRUCTING THE ENCLOSURE ALLOW FOR FINISHING MATERIAL THICKNESS TO
MAINTAIN CLEARANCES. FRAMING OR FINISHING MATERIAL CLOSER THAN THE MINIMUMS

LISTED MUST BE CONSTRUCTED ENTIRELY OF NON-COMBUSTIBLE MATERIALS. MATERIALS
CONSISTING ENTIRELY OF STEEL, IRON, BRICK, TILE, CONCRETE, SLATE, GLASS OR PLASTERS,
OR ANY COMBINATION THEREOF ARE SUITABLE. MATERIALS THAT ARE REPORTED AS PASSING

ASTM E 136, STANDARD TEST METHOD FOR BEHAVIOUR OF MATERIALS IN A VERTICAL TUBE

FURNACE AT 750°C AND UL763 SHALL BE CONSIDERED NON-COMBUSTIBLE MATERIALS.

!

WARNING

RISK OF FIRE!

COMBUSTIBLES IS MAINTAINED WITHIN THE CAVITY.

INSULATION AND OTHER MATERIALS ARE SECURED.

13

MINIMUM CLEARANCE TO COMBUSTIBLES MUST BE MAINTAINED OR A SERIOUS FIRE HAZARD

COULD RESULT.

THE APPLIANCE REQUIRES A MINIMUM ENCLOSURE HEIGHT. MEASURE FROM THE APPLIANCE

BASE.

IF STEEL STUD FRAMING KITS WITH CEMENT BOARD ARE PROVIDED, THEY MUST BE

INSTALLED.

71.1

R

E

AD

E

H

31 1/2”

3

”

4

/

1

1

29”

W415-0675 / C / 04.18.11

14

5.0 FINISHING

NEVER OBSTRUCT THE FRONT OPENING OF THE APPLIANCE.

DO NOT STRIKE, SLAM OR SCRATCH GLASS. DO NOT OPERATE APPLIANCE WITH GLASS

REMOVED, CRACKED, BROKEN OR SCRATCHED.

FACING AND/OR FINISHING MATERIAL MUST NEVER OVERHANG INTO THE APPLIANCE OPENING.

5.1 HEARTH

A hearth is NOT necessary but is recommended for aesthetic purposes.

5.2 COLD CLIMATE INSTALLATION

!

WARNING

RISK OF FIRE!

!

WARNING

IT IS MANDATORY TO HAVE AN INSULATED WALL BEHIND THE APPLIANCE, WHEN THE

APPLIANCE IS BEING INSTALLED ON AN OUTSIDE WALL OR CHASE.

5.3 FINISHING CHECKLIST

A. Power supply service must be completed prior to fi nishing to avoid reconstruction.
B. Appliance vents and air openings cannot be covered in any circumstances.

W415-0675 / C / 04.18.11

6.0 OPERATING INSTRUCTIONS

The controls are located on the bottom right corner of the appliance.

A. Plug in your electric appliance.
B. Main ON/OFF Power Switch and LED:

This switch is located on the right side of the control panel. The "|" indicates ON and "O" indicates
OFF.

When the appliance is fi rst turned on, the default settings are as follows:

- Ember bed: HIGH

- Flame: HIGH

- Appliance: OFF

C. Temperature Control Button and LED:

The Appliance LED is located to the right of the FLAME Button. Push the TEMP button to cycle
through different appliance settings. Press and release the TEMP button to cycle through LO, MED,HI
and OFF. Each time the TEMP button is pushed, the Appliance LED will change to its corresponding
color: Green for LO (approximately 16°C / 61°F) , Orange for MED (approximately 22°C / 72°F),
Red for HI (approximately 28°C / 82°F), and blank for OFF. When the appliance is turned on, heat
will emit through the vents located in the middle of the top louvre panel. The appliance has a built-in
thermostat so it will shut off automatically once the pre-set temperature is reached. It will also turn
on automatically if the room temperature drops below the pre-set temperature. NOTE: When the

appliance is turned on for the fi rst time, it may release a slight, harmless odour. This odour is a
normal occurrence caused by the initial heating of the internal heating elements and should not
occur again.

D. Flame Control Button:

This button is located to the right of the TEMP Button. After power is turned on, push the FLAME
control button to adjust the fl ame and ember bed brightness. Press and release the Flame Control
Button to cycle through LO, MED,HI and OFF.

15

CONTROLS FOR ELECTRIC

APPLIANCE

Temperature Control Button

Heater LED

FLAME

TEM P

Heater

Remote Control

Power LED

Receiver

Flame Control Button

ON/OFF Power

Button

W415-0675 / C / 04.18.11

16

6.1 OPERATING BY REMOTE CONTROL

Once the appliance has been plugged in to a grounded electrical outlet, it is ready to operate.

A. Plug in your electric appliance.
B. Make sure the appliance's main power button

work if the main Power button is at the OFF position. NOTE: Ensure the house circuit breakers for
the power supply are turned on. In the event of a power failure, when the main switch is in the
ON position and the hand held remote control is in the OFF position, the fl ame generation
lights will come on at the high setting, however the heater remains turned off when the power
is restored.

C. When operating the remote control, it must be directed towards the front of the appliance.
D. The button at the top left corner of the remote is the main power button . Pressing this button

activates the power to the appliance. NOTE: The main power switch on the appliance must be in
the ON position for the remote to operate.

E. To adjust the ember bed brightness, press the “+” or “-” buttons. To increase the ember bed

brightness, press the “+” button, to decrease the ember bed brightness, press the "-" button.
There are seven levels of brightness.

F. To activate the heater, press the button. Press and release the button to cycle through LO, MED,

HI and OFF. Each time the button is pushed, the appliance LED will change to its corresponding
color: Green for LO, Orange for MED, Red for HI, and blank for OFF. The appliance has a built-in
thermostat so it will shut off automatically once the pre-set temperature is reached. It will also turn on
automatically if the room temperature drops below the pre-set temperature.

G. To adjust the height of the fl ame, press the “+” or “-” buttons. To increase the height of the fl ame,

press the “+” button, to decrease the height of the fl ame, press the "-" button. There are seven
levels of fl ame effects.

H. To turn off the appliance, press the button once. NOTICE: This remote control must remain

within 8 meters or 26 feet of the appliance to be effective and this range may be reduced as
battery power is depleted.

REMOTE CONTROL FOR

ELECTRIC FIREPLACE

is at the ON position! The remote control will NOT

Infrared Ray Exit

Indicator
Light

-

-

+

+

NOTE: Make sure your batteries are fully charged and installed correctly in your remote control.

W415-0675 / C / 04.18.11

7.0 MAINTENANCE

ALWAYS DISCONNECT THE POWER AND ALLOW THE ELECTRIC APPLIANCE TO COOL BEFORE

PERFORMING ANY CLEANING, MAINTENANCE OR RELOCATION OF THIS ELECTRIC APPLIANCE.

TURN CONTROLS TO OFF AND REMOVE PLUG FROM OUTLET OR TURN OFF THE HOUSE CIRCUIT

BREAKER TO ELECTRIC APPLIANCE RECEPTACLE.

DO NOT INSTALL REPLACEMENT BULBS THAT EXCEED SPECIFIED MAXIMUM WATTS.

THE HALOGEN LIGHT BULBS IN YOUR UNIT CAN BECOME EXTREMELY HOT. ALLOW AT LEAST 10
MINUTES BETWEEN TURNING OFF THE APPLIANCE AND REMOVING THE LIGHT BULBS TO AVOID

ACCIDENTAL BURNS. DO NOT HANDLE THE LAMP (BULBS) WITH BARE FINGERS, OILS FROM

YOUR SKIN WILL DAMAGE THE BULBS WHEY THEY HEAT UP. USE GLOVES OR A CLEAN DRY

Most halogen lamps are rated to last approximately 1800 hours. Like all lamps, halogen lamps require periodic
replacement. When the lamps in your appliance have burned out, you will notice one or more of following:

COMMON OBSERVED PROBLEMS:

- There is no fl ame

- Flame or Ember bed is dim or dark in certain areas

- Flame is not moving or glowing

!

WARNING

CLOTH WHEN HANDLING BULBS.

17

Your appliance must be opened in order to replace the lamp. To reduce the number
of times you need to open the appliance, replace all lamps at the same time if they
are close to the end of their rated life.

There are a total of 8 halogen lamps (Type G6.35, rated 120Volts, 35Watts)
supplied with your appliance:

- 2 lamps provide illumination for the ember bed

- 2 lamps provide illumination for fl ame generation

- 4 extra lamps for replacement

LAMP TYPE:

G 6.35, 120V, 35W

Maximum

8 pcs included

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18

7.1 FLAME GENERATION LAMP REPLACEMENT

A. Remove the 7 screws from the bottom half of the

back of appliance illustrated. Remove back plate.

B. Locate the fl ame generation cylinder drum. It is

constructed of two removable halves. They are
two (2) matte black sheet metal pieces with holes
in them, either of which can be removed from the
appliance.

C. Remove the screw as illustrated, that is used to

secure the fl ame generation cylinder drum.

D. Squeeze half of drum cylinder until its top edge

clears the top drum track. Remove the bottom edge
of the cylinder drum from the bottom drum track. This
will give you access to the lamps. NOTE: Do not

exert excessive pressures on the drum cylinder
as this may cause damage.

E. Remove spring clip. Hold socket and pull out old

lamp.

F. Hold socket and push in new lamp (DO NOT exceed

wattage). Replace spring clip.

G. Repeat steps C and D for the second lamp.
H. Insert bottom edge of removed cylinder half into

bottom drum track. Gently squeeze drum cylinder
until its top edge fi t into top drum rack. Reattach the
screw that was removed in step B.

I. Secure the back plate of the appliance to the main

appliance by reattaching the 7 screws removed from
step A.

BACK PLATE

Mantel

Back View of Appliance

2 Screws

On The

Side

3 Screws On

The Back

2 Screws

On The

Side

FLAME GENERATION CYLINDER

DRUM

Flame Generation

Cylinder Drum

Screw

FLAME GENERATION CYLINDER

DRUM

Flame Generation Cylinder

Drum

Squeeze

DRUM LAMP REPLACEMENT

Bulbs with Spring

Clips

Flame Generation

Cylinder Drum

W415-0675 / C / 04.18.11

7.2 EMBER BED LAMP REPLACEMENT

19

A. Remove the 7 screws from the bottom half of the back

of appliance as illustrated. Remove back plate.

B. Locate the ember bed lamps which are underneath

the fl ame generation cylinder drum.

C. Remove spring clip. Hold socket and pull out old lamp.
D. Hold socket and push in new lamp (DO NOT exceed

wattage or handle with bare hands).

E. Repeat steps C and D for the second lamp.
F. Secure the back plate of the appliance to the main

appliance by reattaching the 7 screws removed from
step A.

BACK PLATE

Back View of Appliance

2 Screws On

The Side

3 Screws On The Back

Mantel

2 Screws On

The Side

LOCATE THE EMBER BED LAMPS

Flame Generation

Cylinder Drum

7.3 CARE OF GLASS

DO NOT CLEAN GLASS WHEN HOT! DO NOT USE
ABRASIVE CLEANERS TO CLEAN GLASS.

Buff lightly with a clean dry soft cloth. Clean both sides
of the glass after the fi rst 10 hours of operation with a
recommended fi replace glass cleaner. Thereafter clean
as required. If the glass is not kept clean permanent
discoloration and / or blemishes may result.

Bulbs with Spring Clips

EMBER BED LAMP

REPLACEMENT

!

WARNING

HOT GLASS WILL

CAUSE BURNS.

DO NOT TOUCH GLASS

UNTIL COOLED.

NEVER ALLOW CHILDREN

TO TOUCH GLASS.

5.1

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20

8.0 REPLACEMENT PARTS

Contact your dealer or the factory for questions concerning prices and policies on replacement parts. Normally
all parts can be ordered through your Authorized dealer / distributor.

FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE ORIGINAL INVOICE WILL BE
REQUIRED TO HONOUR THE CLAIM.

When ordering replacement parts always give the following information:

• Model & Serial Number of appliance

• Installation date of appliance

• Part number

• Description of part

• Finish

* IDENTIFIES ITEMS WHICH ARE NOT ILLUSTRATED. FOR
FURTHER INFORMA TION, CONTACT YOUR AUTHORIZED DEALER.

For aftermarket sales and service please call 1-866-592-6667

COMPONENTS

REF # PART # DESCRIPTION

1
2
3
4
5

REF # PART # DESCRIPTION

6*
7*

DQ017-002 LAMPS
RC3 DQ002-006 CIRCUIT BOARD
Q/T FRT01-000-00B HEATER (HEATER WITH BLOWER)
DQ006-003 SWITCH
R-19 REMOTE CONTROL

ACCESSORIES

W660-0081 DIGIT AL THERMOSTA T
W690-0001 MILLIVOL T THERMOSTAT

!

WARNING

FAILURE TO POSITION THE PARTS

IN ACCORDANCE WITH THIS

MANUAL OR FAILURE TO USE ONLY

PARTS SPECIFICALLY APPROVED

WITH THIS APPLIANCE MAY

RESULT IN PROPERTY DAMAGE OR

PERSONAL INJURY.

41.1

NOTE: Care must be taken when removing and disposing of any broken glass or damaged compo­nents. Be sure to vacuum up any broken glass from inside the appliance before operation.

3

1

2

4

ON/OFF

+

-

+

-

5

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9.0 TROUBLE SHOOTING

TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A

QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.

SYMPTOM PROBLEM TEST SOLUTION

Dim or no fl ame Bulb(s) are burnt out Inspect the bulbs inside the fl ame generation cylinder drum and

Ember bed is not
glowing or dimming

No warm air coming
out of appliance

Appliance turns off
and will not turn on

Appliance will not
come on when
switch is fl ipped to
ON

Remote control
does not work

Heater shuts off
automatically

Bulb(s) are burnt out Inspect the ember bed bulbs and replace them if necessary

Room temperature is higher
than the appliance setting (if
it is set to LO or MED)

Appliance has overheated
and safety device has
caused the thermal switch to
disconnect

House circuit breaker has
tripped

Appliance is not plugged
into an electrical outlet

Appliance has overheated
and safety device has
caused the thermal switch to
disconnect

Low batteries Replace batteries in remote control

Room is too warm The heater has a built-in thermostat so it will shut off automati-

!

WARNING

replace them if necessary

Set appliance to a higher temperature setting (MED or HI)

Unplug the appliance, allow appliance to cool for 15 minutes,
then plug it back in

Reset house circuit breaker

Check plug and plug it in

Unplug the appliance, allow appliance to cool for 15 minutes,
then plug it back in

cally once the pre-set temperature is reached. It will also turn on
automatically if the room temperature drops below the pre-set
temperature

21

42.23

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22

10.0 WARRANTY

NAPOLEON® electric appliances are manufactured under the strict Standard of the world recognized

NAPOLEON® products are designed with superior components and materials, assembled by trained craftsmen who take

great pride in their work. Once assembled the complete appliance is thoroughly inspected by a qualifi ed technician before

packing to ensure that you , the customer, receive the quality product that you expect from NAPOLEON®.

NAPOLEON® ELECTRIC APPLIANCE LIMITED WARRANTY

Electrical components and wearable parts such as fan/heater, motors, switches, nylon bearing components and remote
controls are covered and NAPOLEON® will provide replacement parts free of charge during the fi rst year of limited warranty.
Light bulbs and fuses are NOT covered by the warranty.
Any labour related to warranty repair is not covered.
* Construction of models vary. Warranty applies only to components included with your specifi c appliance.

NAPOLEON® warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not necessary.
Simply provide your proof of purchase along with the model and serial number to make a warranty claim. NAPOLEON® reserves the right to have
its representative inspect any product or part thereof prior to honouring any warranty claim. Provided that the purchase was made through an
authorized NAPOLEON® dealer your appliance is subject to the following conditions and limitations:
Warranty coverage begins on the date of original installation.
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national building and fi re codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and parts installed
from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused by excessive heat, abrasive and chemical
cleaners nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs.
In the fi rst year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship provided
that the product has been operated in accordance with the operation instructions and under normal conditions.
NAPOLEON® will not be responsible for installation, labour or any other expenses related to the reinstallation of a warranted part and such
expenses are not covered by this warranty. Notwithstanding any provisions contained in the Limited Warranty, NAPOLEON’s responsibility under
this warranty is defi ned as above and it shall not in any event extend to any incidental, consequential or indirect damages.
This warranty defi nes the obligations and liability of NAPOLEON® with respect to the NAPOLEON® electric appliance and any other warranties
expressed or implied with respect to this product, its components or accessories are excluded.
NAPOLEON® neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.
Any damages to appliance, brass trim or other component due to water, weather damage, long periods of dampness, condensation, damaging
chemicals or cleaners will not be the responsibility of NAPOLEON®.
The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from your authorized
dealer. The warranty registration card must be returned within fourteen days to register the warranty.
NAPOLEON® reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.
All parts replaced under the Limited Warranty Policy are subject to a single claim.
All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim. Returned
products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or
replace such defect.
Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise shipped without
authorization will be refused and returned to sender.
Shipping costs are not covered under this warranty.
Additional service fees may apply if you are seeking warranty service from a dealer.

ISO 9001 : 2008 Quality Assurance Certifi cate.

CONDITIONS AND LIMITATIONS

ALL SPECIFICATIONS AND DESIGNS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE DUE TO ON-GOING PRODUCT IMPROVEMENTS.

W415-0675 / C / 04.18.11

NAPOLEON® IS A REGISTERED TRADEMARK OF WOLF STEEL LTD.

2.5B

11.0 SERVICE HISTORY

23

43.1

W415-0675 / C / 04.18.11

24

12.0 NOTES

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44.1