Napoleon Lifetime Warranty
NAPOLEON gas fireplaces are manufactured under the strict Standard of the world recognized ISO
9001: 2000 Quality Assurance Certificate. NAPOLEON products are designed with superior
components and materials, assembled by trained craftsmen who take great pride in their work. The
burner and valve assembly are leak and test-fired at a quality test station. The complete fireplace is
test-fired and thoroughly inspected by a qualified technician before packaging to ensure that you,
the customer, receive the quality product that you expect from NAPOLEON.
Lifetime Coverage
The following materials and workmanship in your new NAPOLEON gas fireplace are warranted
against defects for as long as you own the fireplace. This covers: combustion chamber, heat
exchanger, stainless steel burner, PHAZER™ logs and embers, ceramic glass (thermal breakage
only), gold plated parts against tarnishing, porcelain enameled components and aluminum
extrusion trims.
One Year Coverage
Electrical (110V and millivolt) components and wearable parts such as catalytic tiles, blowers, gas
valves, thermal switch, switches, wiring, remote controls, ignitor, gasket, and pilot assembly are
covered and NAPOLEON will provide replacement parts free of charge during the first year of the
limited warranty.
Conditions and Limitations
NAPOLEON warrants its products against manufacturing defects to the original purchaser only -i.e., the individual or legal entity (registered customer) whose name appears on the warranty
registration card filed with NAPOLEON -- provided that the purchase was made through an
authorized NAPOLEON dealer and is subject to the following conditions and limitations:
This factory warranty is nontransferable and may not be extended whatsoever by any of our
representatives.
The gas fireplace must be installed by a licensed, authorized service technician or contractor.
Installation must be done in accordance with the installation instructions included with the product
and all local and national building and fire codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident,
alterations, abuse or neglect and parts installed from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused
by excessive heat, abrasive and chemical cleaners nor chipping on porcelain enamel parts,
mechanical breakage of PHAZER™ logs and embers, or any venting components used in the
installation of the fireplace.
NAPOLEON warrants its stainless steel burners against defects in workmanship and material for life,
subject to the following conditions: During the first 10 years NAPOLEON will replace or repair the
defective parts at our option free of charge. From 10 years to life, NAPOLEON will provide
replacement burners at 50% of the current retail price.
In the first year only, this warranty extends to the repair or replacement of warranted parts which
are defective in material or workmanship provided that the product has been operated in
accordance with the operation instructions and under normal conditions. After the first year, with
respect to this President's Limited Lifetime Warranty, NAPOLEON may, at its discretion, fully
discharge all obligations with respect to this warranty by refunding to the original warranted
purchaser the wholesale price of any warranted but defective part(s).
After the first year, NAPOLEON will not be responsible for installation, labor or any other costs or
expenses related to the reinstallation of a warranted part, and such expenses are not covered by
this warranty.
Notwithstanding any provisions contained in this President's Limited Lifetime Warranty,
NAPOLEON’S responsibility under this warranty is defined as above and it shall not in any event
extend to any incidental, consequential or indirect damages.
This warranty defines the obligations and liability of NAPOLEON with respect to the NAPOLEON gas
fireplace and any other warranties expressed or implied with respect to this product, its
components or accessories are excluded.
NAPOLEON neither assumes, nor authorizes any third party to assume, on its behalf, any other
liabilities with respect to the sale of this product. NAPOLEON will not be responsible for: over-firing,
downdrafts, spillage caused by environmental conditions such as rooftops, buildings, nearby trees,
hills, mountains, inadequate vents or ventilation, excessive venting configurations, insufficient
makeup air, or negative air pressures which may or may not be caused by mechanical systems
such as exhaust fans, furnaces, clothes dryers, etc.
Any damages to fireplace, combustion chamber, heat exchanger, brass trim or other component
due to water, weather damage, long periods of dampness, condensation, damaging chemicals or
cleaners will not be the responsibility of NAPOLEON.
The bill of sale or copy will be required together with a serial number and a model number when
making any warranty claims from your authorized dealer. The warranty registration card must be
returned within fourteen days to register the warranty. NAPOLEON reserves the right to have its
representative inspect any product or part thereof prior to honoring any warranty claim.
ALL SPECIFICATIONS AND DESIGNS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
DUE TO ON-GOING PRODUCT IMPROVEMENTS.
NAPOLEON® IS A REGISTERED TRADEMARK OF WOLF STEEL LTD. PATENTS U.S.
5.303.693.801 - CAN. 2.073.411, 2.082.915. © WOLF STEEL LTD.