Napoleon CLEARion, CLEARion NEFBD50H, CLEARion NEFBD50H-SS, CLEARion NEFBD50H-DT, CLEARion NEFBD50H-SS-DT Installation And Operation Manual
Page 1
NEFBD50H / NEFBD50H-SS / NEFBD50H-DT / NEFBDH-SS-DT
MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)
ENGLISH
FRENCH PG. 31
INSTALLATION AND
ADD MANUAL TITLE
OPERATION MANUAL
CLEARion™ Series
(MUST use title from Price Book)
(IF MULTIPLE, _____ ILLUSTRATED)
ADD PRODUCT IMAGE
Product Name / Code
(NEFBD50H Illustrated)
SAFETY INFORMATION
!
WARNING
FIRE OR EXPLOSION HAZARD
If the information in these instructions are
not followed exactly, a fi re or explosion may
result causing property damage, personal
injury, or loss of life.
- Do not store or use gasoline or other
fl ammable vapors and liquids in the vicinity of
this or any other appliance.
INSTALLER:
Leave this manual with the appliance
CONSUMER:
Retain this manual for future reference
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone 1 (866) 820-8686 • www.napoleonfi replaces.com • hearth@napoleonproducts.com
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA /
INTERTEK
LOGO
ADD BUTTON BATTERY WARNING IF APPLICABLE
This appliance has a remote that requires button
batteries that are hazardous to young children.
FOR INDOOR USE ONLY
CSA 22.2 NO. 46 / UL 1278
IF INSTALLATION + OPERATION, ADD SERIAL
NUMBER LABEL HERE
IF SEPARATE MANUALS, ADD “PLACE
BARCODE LABEL ON THE OWNER’S MANUAL”
2021
$10.00
W415-1767 / F / 07.20.18
Page 2
EN
safety information
WARNING
!
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fi re or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or fl ammable liquids are present.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualifi ed service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
fl ammable vapors and liquids.
• Under no circumstances should this appliance be modifi ed.
• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualifi ed service person. Do not strike
or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.
note:
This appliance is NOT suitable for installation in a bathroom.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffi c area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fi re, or damage the appliance.
2
• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.
W415-1767 / F / 07.20.18
Page 3
safety information
WARNING
!
• To prevent a possible fi re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable
power tap (outlet/power strip).
• These appliances are tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifi cally tested for this appliance could void the warranty and/or result in
a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.
• Clothing or other fl ammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffi c and away from furniture and draperies.
EN
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the fl oor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
damage to decorations, a T.V. or other electronic components.
!
WARNING:
which are known to the State of California to cause cancer, and chemicals including BBP and
DEHP, which are known to the State of California to cause birth defects or other reproductive
harm. For more information, go to www.P65Warnings.ca.gov.
This product can expose you to chemicals including lead and lead compounds,
W415-1767 / F / 07.20.18
3
Page 4
EN
table of contents
1.0 general information 5
1.1 dimensions 5
1.2 product information 5
1.3 general instructions 6
1.4 parts list 6
1.5 unpacking and testing appliance 7
1.6 rating plate information 8
1.7 label location 8
2.0 installation 9
2.1 locating the appliance 9
2.2 grounding the appliance 10
2.3 minimum clearance to combustibles 10
2.4 minimum mantel clearances 10
2.5 framing 11
2.6 installing the appliance 12
3.0 electrical information 15
3.1 wiring diagram 15
3.2 hard wiring installation 16
3.3 120V hard wire connection 17
3.4 240V hard wire connection 18
4.0 finishing 19
4.1 front glass installation / removal 19
4.2 front trim installation / removal 19
4.3 media installation 20
4.3.1 log set and topaz glass installation 20
4.3.2 acrylic crystal media installation 20
5.0 operating instructions 21
5.1 main power button 21
5.2 operating touch panel and remote control 21
6.0 maintenance 24
6.1 remote battery installation 24
7.0 replacement parts 25
7.1 NEFBD50H / NEFBD50H-SS Overview 26
8.0 troubleshooting 27
9.0 warranty 28
10.0 service history 29
4
note:
The information throughout this manual is believed to be correct at the time of printing. Wolf Steel
Ltd. reserves the right to change or modify any information within this manual at any time without
notice. Changes, other than editorial, are denoted by a vertical line in the margin.
W415-1767 / F / 07.20.18
Page 5
1.1 dimensions
FRONT VIEW
1.0 general information
model designation
SIDE VIEW
C
C
EN
G
H
A
B
standard
trim
D
TOP VIEW
depth of
appliance
depth of
appliance
E
standard trim
E
deep trim
F
*
* F is the distance between
trim edges. The deep trim
reduces this dimension. See
table below.
F
*
1.2 product information
This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact your
local dealer.
D
deep
trim
NEFBD50H
NEFBD50H-SS
NEFBD50H-DT
NEFBD50H-SS-DT
NEFBD50H
NEFBD50H-SS
NEFBD50H-DT
NEFBD50H-SS-DT
Dimensions
ABCD E FGH
50”
(1270mm)
50”
(1270mm)
50”
(1270mm)
50”
(1270mm)
98.1 lbs (44.5kg) 115.4 lbs (52.3kg)
102.5 lbs (46.5kg) 121.3 lbs (55kg)
18 3/8”
(467.2mm)9”(228.6mm)
18 3/8”
(467.2mm)9”(228.6mm)
18 3/8”
(467.2mm)9”(228.6mm)
18 3/8”
(467.2mm)9”(228.6mm)
Net Weight Gross Weight
99.2 lbs (45kg) 117.9 lbs (53.5kg)
101.4 lbs (46kg) 120 lbs (54.5kg)
17 11/16”
(450mm)
17 11/16”
(450mm)
17 11/16”
(450mm)
17 11/16”
(450mm)
47 9/16”
(1207.8mm)
47 9/16”
(1207.8mm)
47 9/16”
(1207.8mm)
47 9/16”
(1207.8mm)
Description
Type
Voltage
Watts
Amps
8 1/16”
(205.2mm)
8 1/16”
(205.2mm)
4 9/16”
(116.3mm)
4 9/16”
(116.3mm)
See-Thru Electric Appliance
Electric Appliance
120V AC / 240V AC
MAX 1500W / 3000W
15 amps
12”
(304.8mm)
12”
(304.8mm)
12”
(304.8mm)
12”
(304.8mm)
43 5/8”
(1107.6mm)
43 5/8”
(1107.6mm)
43 5/8”
(1107.6mm)
43 5/8”
(1107.6mm)
W415-1767 / F / 07.20.18
5
Page 6
EN
general information
1.3 general instructions
• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet
are on.
• The appliance may emit a slight, harmless odour when fi rst used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat when called for, consult the “operation” section of this manual for further
information.
• Use with a CSA or UL certifi ed surge protector.
• Do not route the power cord directly underneath the appliance.
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed according to these instructions.
As with most electronic devices, your new electric appliance has been designed to operate at
temperatures between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the
appliance to reach room temperature before turning it on.
1.4 parts list
1
7
Ref. Description Quantity
1 Metal Screws (Black) 4
2 Metal Screws (Black) 12
3 Mounting Bracket 2
4 Trim Button 8
5 Cover Plate 1
6 Strain Relief 1
7 Remote Control 2
8 Acrylic Crystals 3.5 lbs (1.6kg)
9 Topaz Glass 3 lbs (1.4kg)
10 Media Tray (Front) 1
11 Media Tray (Back) 1
12 Metal Screws (Nickel) 5
2
8
9
3
10 11
4
5
6
12
6
W415-1767 / F / 07.20.18
Page 7
general information
1.5 unpacking and testing appliance
Carefully remove the appliance from the box. Prior to installing the appliance, test to make sure the appliance
operates properly by plugging the power supply cord into a conveniently located 120 volt, 15 amp grounded
outlet.
The appliance comes with medium density fiberboard (MDF board) installed on the sides. Remove fasteners on
each side (Fig. 1), and then discard both MDF boards.
Caution: The
MDF board is
used for
packaging only.
Fig. 1
EN
Caution Label
W385-2236
Use 4 new fasteners (supplied) on each side to cover MDF board fastener holes (Fig. 2).
Fig. 2
#2 x 8
W415-1767 / F / 07.20.18
7
Page 8
EN
SA
NADANADA
V
TAGE:
TENSIONTEN
:QUENCY:
60Hz
:POWE
1500W/3000W 1500W/3000W
ATE CODE:
ODEL
HCEFBD50H
NORTH AMERICA BY WOLF STE
general information
1.6 rating plate information
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 / HOMOLOGUÉ SELON LES
ELECTRIC FIREPLACE. SUITABLE FOR BEDROOM AND
BED-SITTING ROOM INSTALLATION. SUITABLE FOR
MOBILE HOME INSTALLATION.
DESIGNED IN NORTH AMERICA BY WOLF STEEL LTD.
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 UL 2021
FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR
INSTALLATION DANS UNE CHAMBRE À COUCHER, UNE
SALLE DE BAIN ET UN STUDIO. APPROPRIÉ POUR
MASTER CONTRACT: 161746
NEFBD50H
NEFBD50H-DT
FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1500W/3000W PUISSANCE: 1500W/3000W
DATE CODE: XXXXX CODE DE DATE:
NEFBD50H-SS
NEFBD50H-SS-DT
VOLTAGE: 120/240 V TENSION: 120/240 V
OLTA GE:
FREQUENCY
OWER
ATE CODE:
MADE IN CHINA FABRIQUE EN CHINE
MODEL
MODEL
120/240 V
60Hz
SERIAL NUMBER/NO. DE SERIE:
INSTALLATION DANS UNE MAISON MOBILE.
CONTRAT-CADRE: 161746
CEFBD50H
CEFBD50
CEFBD50H-DT
DÉSIGNÉ AMÉRIQUE DU NORD PAR WOLF STEEL LTD.
CEFBD50H-SS
CEFBD50H-SS-DT
NEFBD50
This illustration is for reference only. Refer to the rating plate on the appliance for accurate
information.
note:
The rating plate must remain with the appliance at all times. It must not be removed.
1.7 label location
FRONT SIDE
W385-2193 / A
A
BACK SIDE
E
F
note:
Labels may not always appear exactly where they
are illustrated.
B
C
Ref.
A*
A
B*
C*
D*
E
L
F
G
K
F
H
I
J
K**
J
I
G
D
H
L***
* Labels located on front and back sides of appliance.
** Label located on back side of trim.
*** Labels located on back sides of front and back trims.
Part
Number
Description
W385-2235 Locker Label
W385-1946 “Do Not Cover” Label
W385-4486 “Hot Surface” Label
W385-1944 Warning Label
W385-2193 Rating Plate
- Serial Number Label
W385-1945 Caution Label
W385-1943 Warning Label
W385-2232 120V Hard Wiring Label
W385-2233 240V Hard Wiring Label
W385-2234 Wiring Diagram Label
W385-2297 Trim Alignment Label
8
W415-1767 / F / 07.20.18
Page 9
2.0 installation
WARNING
!
• Risk of fi re! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fi re, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffi c areas and where it will not
be tripped over.
• Risk of fi re! To prevent a possible fi re, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.
• Risk of fi re! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifi cally tested for this electric appliance could void the warranty and/or result in a safety
hazard.
• If the information in these instructions is not followed exactly, a fi re or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other fl ammable vapors in the vicinity of this
or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may
create a fi re hazard.
• Do not run the power cord horizontally, directly below the appliance.
Your appliance is a see-thru electric appliance installed into a wall. Select a suitable location that is not susceptible
to moisture and is away from drapes, furniture and high traffic areas.
note:
Follow all national and local electrical codes.
installation
EN
To determine the front side of the appliance, the junction box should be located on the left side of the appliance
when the appliance is viewed from the front side. Alternatively, you can determine the back side of the appliance
by looking for triangular covers on the media tray or by locating the junction box on the right side of the appliance.
FRONT SIDE BACK SIDE
Junction Box
Triangular Covers
2.1 locating the appliance
WARNING
!
Junction
Box
• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials
such as furniture, pillows, bedding, papers, clothes, curtains, and similar items at least 36” from the front of the
appliance.
• Never locate this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur and fire could result.
• Do not expose the electric appliance to the elements (such as rain, etc.)
W415-1767 / F / 07.20.18
9
Page 10
EN
m
installation
2.2 grounding the appliance
This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available
for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B).
The green grounding plug extending from the adapter must be connected to a permanent ground such as a
properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
To disconnect appliance, turn controls to off, then remove plug from outlet.
Grounding Methods
Not allowed in Canada
(A)
Metal Screw
Cover of
grounded
outlet box
Grounding Pin
(C)
(B)
Adapter
Grounding Means
2.3 minimum clearance to combustibles
Measurements are taken from the front trim
Bottom
Sides
Front / Back
To p
0”
0”
6” (152.4mm)
8” (203.2mm)
2.4 minimum mantel clearances
WARNING
!
• When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to prevent
discoloration.
8” (203.2mm) for standard trim
8” (4.5” for Deep Trim)
4.5” (114.3mm) for deep trim
MANTEL
WALL
8” (203.2mm)
8” (203.2m
8”
10
W415-1767 / F / 07.20.18
SIDE VIEW
1MM GAP
SIDE VIEW
Page 11
2.5 framing
FINISHED WALL
A
installation
EN
A
B
important:
* This measurement includes thickness of finishing materials.
Model No. A B
NEFBD50H
17 15/16” (45.6cm) 49” (124.5cm) 8” (203.2mm)
B
C
*
C *
NEFBD50H-SS
NEFBD50H-DT
NEFBD50H-SS-DT
17 15/16” (45.6cm) 49” (124.5cm) 8” (203.2mm)
17 15/16” (45.6cm) 49” (124.5cm) 4 1/2” (114.3mm)
17 15/16” (45.6cm) 49” (124.5cm) 4 1/2” (114.3mm)
W415-1767 / F / 07.20.18
11
Page 12
EN
installation
2.6 installing the appliance
note:
It is recommended to have the walls of the appliance enclosure be finished (i.e. drywall) to avoid exposed
insulation or vapour barrier coming in contact with the appliance. This will ensure clearance to combustibles is
maintained.
Wall anchors are not required when screwing into the wall stud.
It is recommended to use a magnetic screwdriver bit during installation to prevent the screws from falling into the
appliance.
A. Frame the appliance along with the electrical connections.
B. Remove the trims on both front side and back side (see “front trim installation / removal” section).
C. Remove the glass on both front side and back side (see “front glass installation / removal” section).
D. Install mounting bracket by aligning the edge 1/4” (6.4mm) from the center of the wall sides and 6 1/8”
(156mm) from the bottom of the wall sides (Fig. 1). Use the mounting bracket installation template on the
next page.
Fig. 1
6 1/8” (156mm)
Fig. 2
1/4”
(6.4mm)
6 1/8”
(156mm)
Center
of stud
#1 x 4
#2 x 4
Fig. 3
12
E. Mark the holes for the mounting bracket. Ensure the marked holes are on opposite sides, as the brackets
cannot be mounted on the same side (Fig. 2).
F. Drill marked holes and secure the mounting brackets with fasteners (supplied).
G. Secure appliance to the brackets using 4 fasteners (supplied) and the slots from the appliance (Fig. 3).
H. Install media (see “media installation” section).
I. Reinstall front trim and glass (see “front trim installation / removal” and “front glass installation / removal”
sections).
W415-1767 / F / 07.20.18
Page 13
1/4”
(6.4mm)
installation
EN
Centre of Stud
Mounting Bracket
Installation
6 1/8” (156mm) *
* Measurement not to scale.
Measure up 6 1/8” (156mm)
from the bottom of the wall
Bottom of the
Template
sides.
Wall Sides
W415-1767 / F / 07.20.18
13
Page 14
EN
installation
1/4”
(6.4mm)
Mounting Bracket
Installation
Template
(Reverse Side)
Centre of Stud
6 1/8” (156mm) *
14
* Measurement not to scale.
Measure up 6 1/8” (156mm)
from the bottom of the wall
sides.
Bottom of the
Wall Sides
W415-1767 / F / 07.20.18
Page 15
3.0 electrical information
electrical information
3.1 wiring diagram
WARNING
!
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.
NEFBD50H / NEFBD50H-SS / NEFBD50-DT / NEFBD50-SS-DT Wiring Diagram
EN
W415-1767 / F / 07.20.18
15
Page 16
EN
electrical information
3.2 hard wiring installation
WARNING
!
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service
and repair this electric appliance.
Hard Wiring Connection
If it is necessary to hard wire this appliance, a qualified electrician must remove the cord connection, and wire the
appliance directly to the household wiring. The wire and power supply breaker must rated for 120V minimum 15
amps.
This appliance must be electrically connected and grounded in accordance with local codes, if hard wired. In the
absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the current
ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.
note:
There are 6 wires from the appliance junction box: 1 green (G), 1 white (N), 1 blue (N1), 1 gray (N2), 1 black (L1),
and 1 red (L2).
240V HARD WIRING INSTALLATION
FIREPLACE
JUNCTION
TERMINAL BLOCK
WHITE
N
N1
BLUE
N2
GRAY
L1
BLACK
L2
RED
G
GREEN
CONNECT TO
240V POWER
SUPPLY MIN.
15AMPS
NEUTRAL
L1
L2
GROUND
W385-2233
W385-2233
120V HARD WIRING INSTALLATION
JUMPERS
GROUND
CONNECT TO
120V POWER
SUPPLY MIN.
15AMPS
NEUTRAL
L1
FIREPLACE
JUNCTION
TERMINAL BLOCK
WHITE
N
N1
BLUE
N2
GRAY
L1
BLACK
L2
RED
G
GREEN
16
W415-1767 / F / 07.20.18
W385-2232
W385-2232
Page 17
electrical information
A. Remove the cover plate by removing the 3 screws (Fig. 1). Set screws aside.
Terminal Block
Power Cord
Fig. 2
B. Remove the terminal block from the power cord assembly by removing the 2 screws (Fig. 2). Set terminal
block and screws aside; discard power cord assembly.
C. Hard wire appliance (see “120V hard wire connection” and
“240V hard wire connection” sections).
Assembly
Fig. 1
Front Side of Appliance
Strain Relief
Bushing
EN
D. Install the small end of the strain relief into the new cover
plate (supplied) using the screws previously removed in
step A (Fig. 3).
3.3 120V hard wire connection
A. Loosen the securing screw from the terminal block to remove the cord from the terminal block. KEEP 2
WIRE JUMPERS IN THE TERMINAL BLOCK.
B. Add a strain relief and feed the supply wires through the 7/8” (22mm) hole from the terminal block.
C. Insert White (N) wire from power supply to the designated (N) slots in the terminal block. Secure by
D. Run Black (L1) and Green (G) wires from the power supply to designated slots on the terminal block.
E. Re-install cover plate.
tightening the screws on the (N) slots. ENSURE JUMPER WIRES ARE SECURED.
WHITE
BLUE
GRAY
BLACK
(N)
(N1)
(N2)
(L1)
TERMINAL BLOCK
YELLOW
(JUMPER)
WHITE (N)
BLACK(L1)
120V
Fig. 3
(L2)
RED
GREEN
(G)
GREEN
(G)
note:
Leave enough wiring so that the appliance can be removed from the enclosure without disconnecting the
appliance from the power supply.
W415-1767 / F / 07.20.18
17
Page 18
EN
electrical information
3.4 240V hard wire connection
A. Loosen the securing screw from the terminal block to remove the cord from the terminal block. REMOVE
2 WIRE JUMPERS IN THE TERMINAL BLOCK.
B. Add a strain relief and feed the supply wires through the 7/8” (22mm) hole from the terminal block.
C. Insert White (N) wire from power supply to the designated (N) slots in the terminal block. Secure by
tightening the screws on the (N) slots.
D. Run black (L1), Red (L2), and Green (G) wires from the power supply to designated slots on the terminal
block.
E. Re-install cover plate.
(N)
WHITE
BLUE
(N1)
(N2)
GRAY
(L1)
BLACK
(L2)
RED
GREEN
(G)
TERMINAL BLOCK
WHITE (N)
BLACK(L1)
RED (L2)
GREEN
(G)
240V
note:
Leave enough wiring so that the appliance can be removed from the enclosure without disconnecting the
appliance from the power supply.
18
W415-1767 / F / 07.20.18
Page 19
4.0 finishing
finishing
4.1 front glass installation / removal
WARNING
!
• Before the front trim or glass is removed or installed, unplug the appliance and wait until it is cool to the touch.
• Trim can be heavy and fragile. Handle with care.
A. Have 2 people lift the glass up. Place the bottom side of the glass into the appliance and and then pivot it
until the glass is touching the side panel (Fig. 1).
B. Secure using 4 fasteners (Fig. 2).
C. To remove front glass, reverse steps.
EN
Fig. 1
Fig. 2
4.2 front trim installation / removal
A. Align the front trim to the appliance from the top and ensure the trims clip onto the brackets on the
appliance (Fig. 1).
B. Pull the trim down to ensure it is hooked properly onto the brackets (Fig. 2).
C. Secure trims by tightening the securing fasteners (Fig. 3).
D. To remove the front trim, reverse steps.
Fig. 2
Fig. 1
Figure 1
Figure 2
Fig. 3
Figure 3
W415-1767 / F / 07.20.18
19
Page 20
EN
finishing
4.3 media installation
There are 2 media options for this appliance: log set and acrylic crystals. The log set assembly comes preinstalled with the appliance and has to be finished with topaz glass (see “log set and topaz glass installation”
section). If desired, the log set and topaz glass can be switched out with acrylic crystals (see “acrylic crystal media
installation” section).
4.3.1 log set and topaz glass installation
Install the log set and topaz glass after framing the appliance and before installing the front glass.
If log set assembly is installed:
A. Carefully place the topaz glass between the log set assembly (front and back side).
If acrylic crystal media is installed:
A. Ensure to remove all acrylic crystals from the ember bed.
B. Remove fasteners from the media tray (Fig. 1).
C. Remove media tray (Fig. 2).
D. Install log set assembly (Fig. 3).
E. Carefully place the topaz glass between the log set assembly.
F. Repeat steps on the opposite side.
note:
Do NOT cover triangular covers on the back side of the appliance. Blocking the triangular covers with media will
alter the flame appearance.
Fig. 1
4.3.2 acrylic crystal media installation
Install the acrylic crystal media after framing the appliance and before installing the front glass.
A. Remove the fasteners from the log set assembly. Keep the
fasteners with the log set assembly for future use.
B. Remove log set assembly.
C. Install media tray, ensuring NOT to re-install the fasteners as they
can cause the media tray to bow when heated.
D. Carefully place acrylic crystals into the media tray, creating an
even layer from side to side.
note:
Ensure to vacuum up any topaz glass or acrylic crystals outside the
media tray area before operation.
Do NOT cover triangular covers on the back side of the appliance.
Blocking the triangular covers with media will alter the flame appearance.
20
W415-1767 / F / 07.20.18
Fig. 2
Fig. 3
Page 21
5.0 operating instructions
WARNING
!
• While the appliance is operating, do not remove the trim. This will cause the remote control and touch panel to
malfunction.
Once the appliance has been plugged into a grounded electrical outlet, it is ready to operate.
note:
Ensure the house circuit breakers for the power supply are turned on. In the event of a power failure, the
appliance will lose its memory function and will reset to factory mode when the power returns.
operating instructions
5.1 main power button
The main power button is located on the front bottom right side of the appliance.
5.2 operating touch panel and remote control
EN
Power
Orange Flame
Blue Flame
control
panel
control
panel
remote
control
remote
control
Turns appliance on and off.
Controls flame brightness.
Settings:
F-5 - Brightest flame
F-4 - Bright flame
F-3 - Medium flame
F-2 - Small flame
F-1 - Smallest flame
F-0 - Flame off
W415-1767 / F / 07.20.18
21
Page 22
EN
operating instructions
Ember Bed
Brightness
Ember Bed Color
Flame Speed
Controls the brightness of the ember bed light.
Note: If the ember bed color is set to C11, the ember bed
brightness setting cannot be changed.
Settings:
b-5 - Brightest
b-4 - Bright
b-3 - Medium
b-2 - Dim
b-1 - Dimmest
b-0 - Off
Controls ember bed light settings.
Note: Ember bed brightness must be between b-5 and b-1 to
control ember bed color.
Settings:
C1 - Orange
C2 - Red
C3 - Blue
C4 - Yellow (may appear light white/green in colour)
C5 - Green
C6 - Purple (may appear same colour as C8 Magenta)
C7 - Sky Blue
C8 - Magenta (may appear same colour as C6 Purple)
C9 - White
C10 - Pink
C11 - Cycle through all colours (in order: Sky Blue, Magenta,
Purple, Pink, Red, Orange, Yellow, Green.)
C12 - Lock a color during C11 cycle.
Controls flame speed.
Heater
Timer
There are 5 flame speed settings: S-1 to S-5. S-1 is the slowest setting and S-5 is the fastest setting.
Turns the heater and blower on/off.
Settings:
OFF - Heater and blower off
BL - Blower on
H1 - Heater on (1500W @ 120V and 3000W @ 240V)
H- - Lock-out of heater and thermostat
(Press and hold the heater button for 5 seconds to lock /
unlock the heater and thermostat).
Note: Each side of the appliance has an independent heater
control. Lock-out will disable both sides of the appliance.
Sets the timer.
There are 9 timer settings: 0.5H, 1H, 2H, 3H, 4H, 5H, 6H, 7H,
8H.
Note: Display will read 0.0H after completing the 9 timer
settings.
22
W415-1767 / F / 07.20.18
Page 23
operating instructions
EN
Temperature
Control
Sets desired temperature. There are 11 temperature settings:
64ºF [18ºC]
66ºF [19ºC]
68ºF [20ºC]
70ºF [21ºC]
72ºF [22ºC]
74ºF [23ºC]
76ºF [24ºC]
78ºF [25ºC]
80ºF [26ºC]
82ºF [27ºC]
and OFF
To switch from ºC to ºF or ºF to ºC, hold the temperature control button for 5 seconds.
note:
When only the heat is on (i.e. no flames, no ember bed lights, etc.), the display window will be dim and show H1.
After the heater is turned off, the blower will continue running for 1 minute and the display window will show bL.
This helps to remove heat from the appliance and bring down its temperature.
W415-1767 / F / 07.20.18
23
Page 24
EN
6.0 maintenance
wiring diagram
WARNING
!
• In preparation for maintenance, always disconnect the power and allow the electric appliance to cool before
performing any cleaning, maintenance, or relocation of this electric appliance. Turn controls to off and remove
plug from outlet or turn of the house circuit breaker to electric appliance receptacle.
• Do not install replacement lamps that exceed specified maximum watts.
• The halogen lamps in your appliance can be extremely hot. Allow at least 10 minutes between turning off the
appliance and removing the lamps to avoid accidental burns.
• Do not handle the lamp with bare fingers, oils from your skin will damage the lamps when they heat up. Use
gloves or a clean dry cloth when handling lamps.
6.1 remote battery installation
WARNING
!
• This remote control requires button batteries that are hazardous to young children.
• WARNING - KEEP BATTERIES OUT OF REACH OF CHILDREN
• Swallowing may lead to serious injury in as little as 2 hours or death, due to chemical
burns and potential perforation of the oesophagus.
• If you suspect your child has swallowed or inserted a button battery, immediately seek
urgent medical assistance.
• Examine devices and make sure the battery compartment is correctly secured, e.g. that the screw or other
mechanical fastener is tightened. Do not use if compartment is not secure.
• Dispose of used button batteries immediately and safely. Flat batteries can still be dangerous.
• Tell others about the risk associated with button batteries and how to keep their children safe.
note:
The remote control has a removable plastic tab to prolong the battery life while shipping. Remove the tab for the
remote control to function.
1. To replace the existing battery remove the battery
holder.
2. To remove the battery holder turn remote onto
rear side and press the left side lever towards the
center while pulling the battery holder out using
the slot provided.
3. Replace existing battery, type CR 2025, with a
new battery and reinstall the battery holder into
the remote by sliding it into position, as shown.
Battery (CR 2025)
Battery Holder
note:
The remote control has a removable plastic tab to prolong the battery life while shipping. Remove the tab for the
remote control to function.
The remote control must remain within 5 meters or 17 feet of the appliance to be effective. This range may
be reduced when battery power is depleted. The remote control must be aimed at the bottom centre of the
appliance for it to function most effectively.
Remote
(Rear Side)
24
W415-1767 / F / 07.20.18
Page 25
7.0 replacement parts
WARNING
!
• Failure to position the parts in accordance with this manual or failure to use only parts specifi cally approved
with this appliance may result in property damage or personal injury.
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can
be ordered through your Authorized dealer / distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the
claim.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
Parts, part numbers, and availability are subject to change without notice.
Parts identifi ed as stocked will be delivered within 2 to 5 business days for most delivery
destinations.
Parts not identifi ed as stocked will be delivered within a 2 to 4 week period, for most cases.
Parts identifi ed as ‘SO’ are special order and can take up to 90 days for delivery.
replacement parts
EN
W415-1767 / F / 07.20.18
25
Page 26
EN
replacement parts
25
19
18
17
14
13
15
16
12
9
8
11
24
23
22
21
20
7
6
5
Back media tray
Front media tray
Blower and heater assembly
497-0047
010-4243
W497-0046
15
10
17
16
Ref. No. Part No. Description
Back log assembly
Remote control
Topaz glass
Front log assembly
W135-0732
W135-0733
18
19
Acrylic crystals
300-0277
W190-0128
W497-0048
22
20
21
Wall mount kits
Wire harness
Black deep trim front
Stainless steel deep trim front
8 stainless steel magnetic buttons
W750-0442
W370-0127
W430-0022
NEFBD50H-SS-DTRM
NEFBD50H-DTRM
23
24
25*
26**
27**
Stocked Stocked
10
4
7.1 NEFBD50H/NEFBD50H-SS Overview
26
W415-1767 / F / 07.20.18
3
2
1
Items may not appear exactly as illustrated.
Thermostat
6 RGB board
Front trim (NEFBD50H-SS)
Front trim (NEFBD50H)
Touch board
Front glass
715-1160
475-1433
715-1161
1
2
Ref. No.
300-0275
3
Part No. Description
1
Ref. No.
Power supply
Main PCB board
Mirror glass
707-0028
190-0127
W300-0276
4
5
6
Rotisserie
LED board
W405-0059
W527-0029
7
8
Receiver
9 RGB board
Rotisserie motor
435-0089
405-0058
405-0060
405-0057
W405-0061
9
101112
13
Triangular cover
W405-0062
14
* These magnetic buttons are for decorative purposes only. They are meant to be placed in the corners of the appliance surround.
** These accessories are sold separately. They are not illustrated above.
Page 27
WARNING
!
8.0 troubleshooting
troubleshooting
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service
and repair this electric appliance.
symptom problem solution
Dim or no fl ame. Flame brightness not selected. See “operation” section.
Flame LEDs are burnt out. Inspect the LED and replace, if necessary.
Main PCB board is burnt out. Inspect the main PCV board and replace, if necessary.
Ember bed is
not glowing or
dimming.
No warm air
coming out of the
appliance.
Appliance turns
off and will not
turn on.
Appliance will not
come on when
power button/
switch is put into
the “on” position.
Remote control
does not work.
Heater shuts off
automatically.
Touch panel /
Remote control
does not work
Brightness not selected. See “operation” section.
Ember LEDS are burnt out. Inspect the ember bed LEDs and replace, if necessary.
Main PCB board is burnt out. Inspect the main PCV board and replace, if necessary.
Heater setting not selected. See “operation” section.
Heater has been locked out. See “operation” section.
Room temperature is higher than
appliance setting (if set to room
temperature).
Appliance has overheated
and safety thermal switch has
tripped.
Heater is burnt out. Inspect the blower and heater and replace, if necessary.
House circuit breaker has
tripped.
Appliance’s fuse has blown. Replace the fuse.
Appliance has overheated
and safety thermal switch has
tripped.
Appliance is not plugged into an
electrical outlet.
Hard wire connections are not
correct (if applicable).
Appliance has overheated
and safety thermal switch has
tripped.
Circuit board is burnt out. Inspect the circuit board and replace, if necessary.
Low/dead batteries. Replace batteries in remote control.
Remote receiver malfunction. Ensure remote receiver is not blocked. Replace control panel.
Room is too warm. The heater has a built-in thermostat so it will shut off
The front glass is moved or
not secured properly.
Reset temperature setting.
Unplug power or turn off the circuit breaker. Allow for appliance
to cool for 15 minutes.
Reset house circuit breaker.
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes to reset the thermal switch, then plug in the
appliance or turn the breaker on.
Check plug, and plug in the appliance if necessary.
See “hard-wiring installation” section.
Unlug power or turn off the circuit breaker, allow appliance
to cool for 15 minutes, then plug in the appliance or turn the
breaker on.
automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature.
Unplug the appliance, if the appliance is recessed to the wall,
shut off house circuit breaker. Ensure the front glass is in the
correct location and is sitting flat to the appliance touch panel.
After 10 seconds, plug or turn on the appliance to reset it.
note:
Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to
vacuum up any broken glass from inside the appliance before operation.
PCB
PCB
EN
If the thermal switch has tripped, the appliance will emit a beeping sound.
W415-1767 / F / 07.20.18
27
Page 28
EN
warranty
9.0 warranty
Napoleon products are designed with superior components and materials and assembled by trained craftsmen who take
great pride in their work. Once assembled, the complete appliance is thoroughly inspected by a
installer, service agency, or supplier
Electrical components and wearable parts are covered and Napoleon will provide replacement parts free of charge during
the fi rst year of limited warranty. This covers: fan/heaters, motors, switches, nylon bearing components, remote controls,
and LED lights.*
Light bulbs and fuses are NOT covered by the warranty.
Any labour related to warranty repair is not covered.
* Construction of models vary. Warranty applies only to components included with your specifi c appliance.
Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is
not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim.
Provided that the purchase was made through an authorized Napoleon dealer, your appliance is subject to the following
conditions and limitations:
Warranty coverage begins on the date of original installation.
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national
building and fi re codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse, or
neglect and parts installed from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion, or discolouring caused by excessive heat,
abrasive and chemical cleaners, nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs.
In the fi rst year only, this warranty extends to the repair or replacement of warranted parts which are defective in material
or workmanship, provided that the product has been operated in accordance with the operation instructions and under
normal conditions.
Napoleon will not be responsible for installation, labour, or any other expenses related to the reinstallation of a warranted
part, and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the Limited
Warranty, Napoleon responsibility under this warranty is defi ned as above, and it shall not in any event extend to any
incidental, consequential, or indirect damages.
This warranty defi nes the obligations and liability of
other warranties expressed or implied with respect to this product; its components or accessories are excluded.
Napoleon neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the
sale of this product.
Any damages to appliance, brass trim or other component due to water, weather damage, long periods of dampness,
condensation, damaging chemicals, or cleaners will not be the responsibility of
Napoleon reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty
claim.
All parts replaced under the Limited Warranty Policy are subject to a single claim.
All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support
the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be
defective, the manufacturer will repair or replace such defect.
Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any
merchandise shipped without authorization will be refused and returned to sender.
Shipping costs are not covered under this warranty.
Additional service fees may apply if you are seeking warranty service from a dealer.
Napoleon electric appliances are manufactured under the strict Standard of the world recognized
ISO 9001 : 2015 Quality Management System.
qualifi ed and authorized
before packing to ensure that you, the customer, receive the quality product that you
expect from Napoleon.
Napoleon Electric Appliance Limited Warranty
Conditions and Limitations
Napoleon with respect to the Napoleon electric appliance and any
Napoleon.
28
All specifi cations and designed are subject to change without prior notice due to on-going product improvements. Napoleon is a registered
trademark of Wolf Steel Ltd.
W415-1767 / F / 07.20.18
Page 29
10.0 service history
EN
Appliance Service History
This appliance must be serviced annually depending on usage.
Date Dealer Name Service Technician Name Service Performed Special Concerns
W415-1767 / F / 07.20.18
29
Page 30
NAPOLEON CELEBRATING OVER 40 YEARS
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OF HOME COMFORT PRODUCTS
7200, Route Transcanadienne, Montréal, Québec H4T 1A3
24 Napoleon Road, Barrie, Ontario, Canada L4M 0G8
214 Bayview Drive, Barrie, Ontario, Canada L4N 4Y8
103 Miller Drive, Crittenden, Kentucky, USA 41030
Phone: 1-866-820-8686
napoleonproducts.com
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