PayCheck ● PayCheck 2 ● PayCheck 3 ● PayCheck 4
Technicians Manual
First Edition August 1, 2006
Revision January 5, 2011
Document # 720004-0000
Technicians Manual
Legal Notices
Disclaimer
Information in this document is subject to change without notice. Consult your Nanoptix Inc. sales
representative for information that is applicable and current. Nanoptix Inc. reserves the right to
improve products as new technology, components, software and firmware become available.
No part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, for any purpose without the express written permission of Nanoptix Inc.
Copyright
Copyright 2003 by Nanoptix Inc.
Dieppe, New Brunswick Canada
All rights reserved
Printed in Canada
Confidential, Unpublished
Property of Nanoptix Inc.
Trademarks
Epson is registered trademark of Epson Corporation.
Windows is registered trademark of Microsoft Corporation.
Nanoptix is a trademark. Other trademarks and registered trademarks are the property of their
respective holders.
Federal Communications Commission (FCC)
Radio Frequency Interference Statement
Warning
Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own
expense.
Document # 720004-0000
January 2011
ii
Technicians Manual
Information to the User
This equipment must be installed and used in strict accordance with the manufacturer's
instructions. However, there is no guarantee that interference to radio communications will not
occur in a particular commercial installation. If this equipment does cause interference, which can
be determined by turning the equipment off and on, the user is encouraged to contact Nanoptix
Inc. immediately.
Nanoptix Inc. is not responsible for any radio or television interference caused by unauthorized
modification of this equipment or the substitution or attachment of connecting cables and
equipment other than those specified by Nanoptix Inc. The correction of interferences caused by
such unauthorized modification, substitution or attachment will be the responsibility of the user.
In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you
must use the power supply, power cord, and interface cable, which were shipped with this
product or which meet the following parameters:
Power Supply
UL Listed power supply with standard 60Hz-50Hz, 100-240VAC input and 24VDC output
equipped with AC line filtering, over-current and short-circuit protection.
Use of this product with a power supply other than the Nanoptix Inc. power supply will require you
to test the power supply and Nanoptix Inc. printer for FCC and CE mark certification.
Communication Interface Cable
An approved Nanoptix interface cable must be used with this product. Use of a cable other than
Nanoptix approved product will require that you test the cable with the Nanoptix Inc. printer and
your system for FCC and CE mark certification.
Power Cord
A UL listed, detachable power cord must be used. A power cord with Type SVT marking must be
used. For applications outside the North America, power cords that meet the particular country’s
certification and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certifications that
is in force in the country of use.
Industry Canada (IC)
Radio Frequency Interference Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
Document # 720004-0000
January 2011
iii
Technicians Manual
Table of Contents
1 About the Printer ........................................................................................................ 1
1.1 Description of Printer .................................................................................................. 1
1.2 General specifications .................................................................................................. 2
1.3 Paper Loading .............................................................................................................. 3
1.4 Printer Interface Ports ................................................................................................. 5
1.5 Printer Controls ........................................................................................................... 6
1.5.1 Printer Reset (Service use only) ........................................................................................... 6
1.5.2 Paper Feed Button ................................................................................................................ 6
1.5.3 Firmware Selector DIP switches ......................................................................................... 7
1.5.4 Boot mode Selector DIP switches ........................................................................................ 8
1.5.5 LED ........................................................................................................................................ 9
1.6 Testing the Printer ..................................................................................................... 10
1.7 Clearing Jams ............................................................................................................. 11
2 Troubleshooting the Printer .................................................................................... 12
2.1 Basic Printer Operation ............................................................................................. 12
2.2 Communication Cables Pin-Out ............................................................................... 13
2.2.1 Universal Communication interface ................................................................................. 13
2.2.2 Serial Interface Connection pin-out .................................................................................. 14
2.2.3 Illuminated bezel interface ................................................................................................. 14
2.3 Printing Problems ...................................................................................................... 15
2.3.1 Main Controller PCB Connector Layout ......................................................................... 16
3 Media and Supplies Guide ....................................................................................... 17
3.1 Thermal Paper Specifications ................................................................................... 17
3.2 Ordering Thermal Paper ........................................................................................... 19
3.3 Ordering Communication Cables ............................................................................. 20
3.4 Parts List ..................................................................................................................... 21
4 Mechanical Drawings .............................................................................................. 23
5 Spare parts replacement instructions ...................................................................... 25
6 Printer Maintenance Instructions ........................................................................... 36
7 Service & Support .................................................................................................... 40
7.1 Returning printers back to Nanoptix for repairs (RMA) ....................................... 40
7.2 Technical Support Contact Information .................................................................. 40
Document # 720004-0000
January 2011
iv
Technicians Manual
Figures
FIGURE 1: NANOPTIX PAYCHECK PRINTER .................................................. 1
FIGURE 2: TICKET STACK ORIENTATION ...................................................... 3
FIGURE 3: LOADING PAPER ........................................................................ 4
FIGURE 4: INTERFACE PORTS ..................................................................... 5
FIGURE 5: PRINTER RESET ......................................................................... 6
FIGURE 6: PAPER FEED BUTTON ................................................................. 6
FIGURE 7: DIP SWITCH (PAYCHECK 3 & 4 ONLY) ......................................... 7
FIGURE 8: BOOT SELECTOR (PAYCHECK 3 & 4 ONLY) .................................. 8
FIGURE 9: LED POSITIONS ......................................................................... 9
FIGURE 10: SAMPLE TEST TICKET ............................................................. 10
FIGURE 11: CLEARING JAMS – PAYCHECK 1, 2 & 3 ................................... 11
FIGURE 12: CLEARING JAMS – PAYCHECK 4 ............................................. 11
FIGURE 13: SENSORS ............................................................................... 12
FIGURE 14: CONNECTOR LAYOUT (PAYCHECK 1 SHOWN) .......................... 16
FIGURE 15: PERFORATION TEST ............................................................... 17
FIGURE 16: TICKET SPECIFICATIONS ......................................................... 18
FIGURE 17: MECHANICAL DIMENSIONS ...................................................... 24
FIGURE 18: MAIN BRACKET ...................................................................... 25
FIGURE 19: TICKET TRAY ......................................................................... 25
FIGURE 20: BASE PLATE .......................................................................... 26
FIGURE 21: FLAT CABLE A ....................................................................... 26
FIGURE 22: FLAT CABLE B ....................................................................... 27
FIGURE 23: DAUGHTER PCB .................................................................... 28
FIGURE 24: PRINTING MECHANISM – PAYCHECK 1, 2 & 3 ........................... 29
FIGURE 25: PRINTING MECHANISM PAYCHECK 4 ........................................ 30
FIGURE 26: MAIN PCB ............................................................................. 31
FIGURE 27: PAPER GUIDE......................................................................... 32
FIGURE 28: PAPER GUIDE SENSOR – PAYCHECK 1, 2 & 3 .......................... 33
FIGURE 29: PAPER GUIDE SENSOR – PAYCHECK 4 .................................... 33
FIGURE 30: MECH KIT – PAYCHECK 4 ....................................................... 34
FIGURE 31: DISASSEMBLY ........................................................................ 35
FIGURE 32: REMOVE TICKET TRAY ............................................................ 36
FIGURE 33: REMOVE EXCESS DUST ........................................................... 36
FIGURE 34: REMOVE TOP PAPER GUIDE ..................................................... 37
FIGURE 35: REMOVE ROLLER ................................................................... 37
FIGURE 36: CLEAN ROLLER ...................................................................... 37
FIGURE 37: CLEAN PAPER GUIDE SENSOR USING COTTON SWAB ................. 38
FIGURE 38: BOTTOM PAPER GUIDE INSPECTION ......................................... 38
FIGURE 39: CLEAR DUST OFF GEARS USING LIGHT BRUSH .......................... 39
FIGURE 40: CLEAN PRINT LINE ................................................................. 39
Document # 720004-0000
January 2011
v
Technicians Manual
Tables
TABLE 1: SPECIFICATIONS .......................................................................... 2
TABLE 2: INTERFACE PORTS ....................................................................... 5
TABLE 3: DEFAULT DIP SWITCH CONFIGURATIONS ...................................... 7
TABLE 4: BOOT SELECTOR DIP SWITCH ..................................................... 8
TABLE 5: LED INFORMATION ...................................................................... 9
TABLE 6: 14 PIN RS232 SERIAL INTERFACE ............................................. 13
TABLE 7: RS-232 SERIAL INTERFACE PIN-OUT ......................................... 14
TABLE 8: BEZEL INTERFACE ..................................................................... 14
TABLE 9: TROUBLESHOOTING PRINTING PROBLEMS .................................. 15
TABLE 10: CONNECTOR FUNCTIONS ......................................................... 16
TABLE 11: PAPER SPECIFICATIONS ........................................................... 17
TABLE 12: ORDERING THERMAL PAPER .................................................... 19
Document # 720004-0000
January 2011
vi
Technicians Manual
1 About the Printer
1.1 Description of Printer
The Nanoptix PayCheck printer, is extremely fast, quiet, and very reliable. With thermal printing
technology, there is no ribbon cassette to change, and paper loading is extremely simple. The
printer is small enough to fit almost anywhere and is easy to use with the ticket exiting from the
front.
Document # 720004-0000
January 2011
Figure 1: Nanoptix PayCheck Printer
1
Technicians Manual
1.2 General specifications
Print Method
Resolution
Print Width
Paper Width
Cartridge Size
Operating Temperature
Storage Temperature
Operating Relative Humidity
Communication Interface Options
Memory/Firmware PayCheck 1 & PayCheck 2:
Resident Character Sets
Integrated Bar Codes
Direct Thermal
8 dot/mm (203 dpi)
64mm
65mm
200, 400, 600, 800
0° to 50° C
-40° C to 65° C
5% to 90% RH at 50C (non-condensing)
Bidirectional RS-232C
Dedicated USB Comm
Dedicated USB Maintenance Port
1 Mbit of RAM, 2 Mbit flash & 16Kbit EEPROM
PayCheck 3 & PayCheck 4:
2 Mbit Flash, 1 Mbit Ram & 16 kbit EEPROM
Support 32 fonts Approx.
(16 resident 16 user defined)
UPC-A, UPC-E, interleaved 2 of 5, Code 39, Code
93, Codabar, EAN 8, EAN 13, Code 128.
Note: Other Bar Codes can be programmed quickly
Speed PayCheck 1 & PayCheck 2:
Up to 125 mm/sec. (monochrome)
PayCheck 3 & PayCheck 4:
Up to 200 mm (8 in.) per sec. (monochrome)
Up to 125 mm (5 in.) per sec. (two-color mode)
Sensors
Duty Cycle (max.)
Human Interface
Dimensions
Weight
1.2.1.1 Immunity
1.2.1.2 Emission Standards
1.2.1.3 Safety
Document # 720004-0000
January 2011
Paper low, paper out, ticket taken, drawer open,
ticket jam, ticket in chute, black mark
5 tickets per minute
Drop-in paper loading, status LEDs, paper feed
button
113mm width x 67mm height x 286mm depth
2.3 Kg
EN 55024
Information Technology Equipment
United States - FCC Part 15 Subpart A
Canada - Industry Canada ICES-003
Europe – EN 55022
Class B emissions
Information Technology Equipment
Entela Certified
Control Number: 3086884
Table 1: Specifications
2
Technicians Manual
1.3 Paper Loading
The paper stack should be changed when it is low or out.
Caution: The printer will not operate without paper, but it may continue to accept data from the
host computer. Since the printer cannot print any transactions, the data may be lost.
The maximum stack that will fit in the ticket cartridge is 200, 400, 600 or 800 tickets depending
on the cartridge option that was purchased with the printer.
Ticket stack orientation:
The stack must be oriented so
that it’s top of form mark is on the
leading edge of the ticket.
Document # 720004-0000
January 2011
Figure 2: Ticket Stack Orientation
3
Technicians Manual
A B
Open drawer. Drop ticket stack into ticket
(if necessary) cartridge.
C
D
Feed ticket into printer mechanism Once paper has been aligned
until resistance is felt. ticket is ready to print.
Document # 720004-0000
January 2011
Figure 3: Loading Paper
4
Technicians Manual
1.4 Printer Interface Ports
Port Identification Connector Type Function
A
B
C
D
14 pin “Molex type”
USB type B
USB type B
3 pin “Molex type”
Table 2: Interface Ports
(B)
USB type B
RS-232 Communication
USB Communication
USB Maintenance
Bezel LED
(A)
14 pin
“Molex” type
(C)
Figure 4: Interface Ports
USB type B
(D)
3 pin
“Molex” type
Document # 720004-0000
January 2011
5
Technicians Manual
1.5 Printer Controls
1.5.1 Printer Reset (Service use only)
The printer is reset by disconnecting and reconnecting the power/communication cable.
Once connected, the printer goes through a startup routine and resets itself.
Figure 5: Printer Reset
1.5.2 Paper Feed Button
The paper feed button is used to advance the paper. Once the ticket removed, the printer will
realign the paper to the ready position.
Figure 6: Paper Feed Button
Paper Feed
Document # 720004-0000
January 2011
6
Technicians Manual
1.5.3 Firmware Selector DIP switches
Paycheck 3: Remove the ticket tray to access the firmware selector DIP switches.
Paycheck 4:
Various firmware and setting configurations are available by selecting the 16 different DIP
switch combinations. (Applies to Paycheck 3 & 4 only)
DIP switch is available through access hole in paper tray.
Figure 7: DIP Switch (Paycheck 3 & 4 only)
DIP switch settings
(1-2-3-4)
OFF-OFF-OFF-OFF
OFF-OFF-OFF-ON
OFF-OFF-ON-OFF
OFF-OFF-ON-ON
OFF-ON-OFF-OFF
OFF-ON-OFF-ON
OFF-ON-ON-OFF
OFF-ON-ON-ON
ON-OFF-OFF-OFF
ON-OFF-OFF-ON
ON- OFF-ON-OFF
ON-OFF-ON-ON
ON-ON-OFF-OFF
ON-ON-OFF-ON
ON-ON-ON-OFF
ON-ON-ON-ON
Protocol Baud rate Feeder speed Ticket Type
Default Default Default Default
NTL-2 38400 Low Standard
NTL-2 9600 Default Standard
NTL-2 38400 Low Standard
NTL-2 9600 Default Standard
NTL-2 9600 Default Standard
N-950 9600 Low Short
N-950 9600 Default
N-850 9600 Default
N-850 9600 Default
N-850 9600 Default
N-850 9600 Low
N-950 9600 Default
N-950 9600 Default
E-570 57600 Default
NTL-2 9600 Default
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Table 3: Default DIP Switch configurations
Document # 720004-0000
January 2011
7
Technicians Manual
1.5.4 Boot mode Selector DIP switches
Paycheck 3: Remove the ticket tray and plate to access the boot mode selector DIP switches.
Paycheck 4:
Different boot options are available by selecting the 4 different DIP switch combinations.
(Applies to Paycheck 3 & 4 only)
Remove ticket tray plate to access the boot mode selector DIP switches.
DIP switch settings Boot source Function
OFF-OFF
OFF-ON
ON-OFF
ON-ON
Document # 720004-0000
January 2011
Figure 8: Boot Selector (Paycheck 3 & 4 only)
Flash Run mode (default setting)
None (not used) None
None (not used) None
USB Corrupted firmware recovery
Table 4: Boot Selector DIP Switch
8
Technicians Manual
1.5.5 LED
Note:
An external LED bezel can be connected through the front 3-pin Molex connector.
(Pin-out is described in section 2.2.3)
Error LED
(Red)
OFF ON OFF Printer Ready
ON OFF OFF Paper Out
MED BLINK OFF OFF Temperature Error
SLOW BLINK OFF ON (Bright)
FAST BLINK ON OFF Print Head Error
FAST BLINK ON OFF Missing Black Index Mark
FAST BLINK ON OFF Paper Jam
Status LED
(Green)
Voltage LED (Red)
(PayCheck 2 only)
Condition
Voltage Error (Over 26.2
VDC)
Table 5: LED Information
Error LED Status LED Voltage LED
(RED) (GREEN) (RED – PayCheck 2 only)
Figure 9: LED Positions
Document # 720004-0000
January 2011
9
Technicians Manual
1.6 Testing the Printer
This test can be used to verify the correct operation of the printer. The test prints a resident
ticket listing the current printer settings. This ticket can also be used to verify the printing quality.
PayCheck & PayCheck 2:
To print the test ticket, power-on the printer while pressing and holding the Paper Feed Button
for approximately 5 seconds. Once repetitive beeping is heard, release the paper feed button.
A test ticket similar to the one below will be printed. Pressing the button again will result in
blank tickets.
PayCheck 3 & Paycheck 4:
To print the test ticket, the printer must be powered “ON” while holding the paper feed button for
approximately 5 seconds. A status ticket similar to below will be printed. Pressing the button
again will result in blank tickets.
Model: PAYCHECK 4
Firmware: PAY-4.82H (0x1CB1)
User Version: S R.2.4.0
Protocol: NTL
COMMUNICATION
Interface: Serial
Baud Rate: 38400,8,NONE
Handshaking: PRT+RTS
Print mode: NTL
Back USB : Fw Controlled
PRINT CONTROL
Speed: 100 mm/sec
Black Bar Index: Right
No HPQ Burn Time: 250 us
Motor Current: 2
Real-Time Command: Enabled
Auto Reset Status: Disabled
Validation Bit: Smart TOF
Save Valid Bit: Enabled
PRINTER ENVIRONMENT CONDITIONS
Voltage: 24.7 Volts
Temperature: 25 Celcius
SYSTEM RESOURCES
FLASH Used=00000 RAM: Used=00000
Free=65535 Free=65535
LIBRARY INVENTORY (CUSTOM)
Templates: 6
Regions:
1,2,3,4,5,6,7,8,h,9,A,B,C,D
,E,F,G,I,J,K,L,N,O,P,Q,R,
S,T,U,Z,X,a,b,c,d,e,f,g,i,j,k,
l,m,n,o,p,q,s,t,u,v,w
Fonts : 0,1,2,3,4,5,6,7,8,9,A,B
Graphics:
MANUFACTURING INFORMATION
Printer ID: P312681
Date Code: 20100215
A to D: 03d8, 021a, 0231, 03c6
Dip Switch Config (1234): 0000
Status: *S|0|PAY-4.82H|@|@|@|I|@|P|*
Document # 720004-0000
January 2011
Figure 10: Sample Test Ticket
10
Technicians Manual
1.7 Clearing Jams
The Nanoptix PayCheck printer’s paper guide and printing mechanism roller are easily
removed, giving full access to the paper path.
Figure 11: Clearing Jams – Paycheck 1, 2 & 3
Figure 12: Clearing Jams – Paycheck 4
Document # 720004-0000
January 2011
11
Technicians Manual
2 Troubleshooting the Printer
2.1 Basic Printer Operation
Although the Nanoptix PayCheck printer is a complex device, its operation is quite simple. The
printer requires two consumables to operate, (1) a regulated 24 VDC power source and (2)
thermal paper. The printer is equipped with three communication interface ports: one
power/communication port situated at the bottom rear of the unit, one USB port at the top rear of
the unit and one maintenance USB port situated on the side of the printer. A 3-pin I/O
connector situated at the front of the unit can be used to control an external illuminated bezel.
The two main components of the printer, the base assembly and the main bracket are
connected together via a white flat cable. A photo-interruptible sensor is used to detect the
main bracket’s open/close status. A reflective optical sensor situated at the front of the ticket
tray is used to detect a low paper condition. A third optical sensor is used in the printing
mechanism assembly to detect the presence of paper and start the feeder motor when loading
paper. This sensor also works in conjunction with a fourth optical sensor situated in the paper
chute to realign paper back to its “ready” position.
When the sensors are not reporting any errors and a recognized data stream is sent to the
printer, a printed ticket will result.
Paper in
Chute
Document # 720004-0000
January 2011
Paper Low
Figure 13: Sensors
Top of
Form
Tray In
12
Technicians Manual
2.2 Communication Cables Pin-Out
2.2.1 Universal Communication interface
The table below describes the connection pin-out for the Universal Interface
(14-pin Molex)
Pin Signal Name Printer I/O Host I/O Printer
Function
1 Reset Input Output Resets Printer
2 PRT_AUX_RXD Input Output Auxiliary
Receive
3 VAUX Input Output Auxiliary Power
4 PRT_AUX_TXD Output Input Auxiliary
Transmit
5 Signal Ground Signal Ground Signal
Ground
6 24V Power Input n/a Power Input
7 Signal Ground Signal Ground n/a Signal Ground
8 24V Power Input n/a Power Input
9 Bezel_pwm 24V Output n/a Bezel Driver
10 Signal Ground Signal Ground Signal
Ground
11 PRT_RS232_RXD Input Output Data Receive
12 PRT_RS232_TXD Output Input Data Transmit
13 PRT_Status Output Input Pinter Ready
14 PRT_RS232_RTS Output Input Handshake
Signal Ground
Signal Ground
Document # 720004-0000
January 2011
Table 6: 14 Pin RS232 Serial Interface
13
Technicians Manual
2.2.2 Serial Interface Connection pin-out
The table below describes the connection pin-out for the Serial interface (12-pin Molex)
Pin Signal Name Printer I/O Host I/O
1 24V Power Input n/a Power Input
2 PRT_RS232_TXD Output Input Data transmit
3 PRT_RS232_RXD Input Output Data receive
4 n/a No connect n/a None
5 Signal Ground Signal Ground Signal Ground Signal Ground
6 RS232_DSR 4K7 pull up to 24V Input Printer Ready
7 n/a No connect n/a none
8 PRT_RS232_RTS
(host CTS)
9 Bezel pwm 24V Output n/a Bezel driver
10 Signal Ground Signal Ground Signal Ground Signal Ground
11 Signal Ground Signal Ground Signal Ground Signal Ground
12 24V Power Input n/a Power Input
Shell Frame Ground Frame Ground Frame
Output Input Handshake
Ground
Printer
Function
Shield
Table 7: RS-232 Serial Interface Pin-Out
2.2.3 Illuminated bezel interface
The table below describes the connection pin-out for the front Bezel Connector (3-pin Molex).
Pin Signal Printer I/O
1 Bezel PWM Output
2 24VDC Output
3 GND GND
Table 8: Bezel Interface
Document # 720004-0000
January 2011
14
Technicians Manual
2.3 Printing Problems
The table below can be used to determine the cause and resolution of the most common
problems that may occur. If the information in this section does not correct the problem, contact
a Nanoptix service representative.
Problem Possible Causes What to Do
Printer Does Not
Function When Turned
On
Paper jam Paper width out of specification Test paper width for compliance
Noisy Feeder Motor (paper
disengaged)
Paper does not realign itself
when a ticket is printed
Line of print or section missing
lengthwise on entire ticket
Print is light or spotty
Printer not plugged in Check that printer cables are properly
connected at both ends
Check that the host and power supply
are getting power
Tray not fully closed Close the tray
Flat cable incorrectly or not fully
inserted into receptacle
Debris or partial ticket stuck in
paper path
Paper’s perforation burst strength
out of spec
Printer is meant to be operated
with paper engaged in the printing
mechanism, failing to do so will
cause gears to grind and slip,
noise may result
Paper’s alignment mark, (which is
the black dot printed on the nonsensitive side of thermal paper)
may be out of specification
Paper’s thermal coating
inconsistent
Thermal printing mechanism
damaged
Thermal print head is dirty Clean print head by following
Paper’s thermal coating
inconsistent
Fully insert flat cable in the into
receptacle at both ends
Open paper guide and detach roller,
remove debris
Test paper perforation for compliance
Do not operate printer without any paper
engaged in the printing mechanism
Note: Never lubricate gears or any other
part of the printer
The maximum reflectance of the
alignment mark is 15% (infrared). Simply
put, this means that the alignment mark’s
color should be an even/crisp black. If
any white or gray is visible, it is an
indication that the reflectance could be
more than 15%
Change the paper stack to make sure the
thermal coating is not the source
Contact customer service representative
recommended procedure (Section 6)
Change the paper stack to make sure the
thermal coating is not the source
Table 9: Troubleshooting Printing Problems
Document # 720004-0000
January 2011
15
Technicians Manual
2.3.1 Main Controller PCB Connector Layout
J100 USB
J101 Future
J200 Bezel
J300 Thermal Print Head
J301 TPH Grounding Tab
J400 Paper In
J700 Motor
J800 Top Of Form
J1000 Daughter PCB I/O
Table 10: Connector Functions
Figure 14: Connector Layout (PayCheck 1 shown)
Document # 720004-0000
January 2011
16
Technicians Manual
3 Media and Supplies Guide
3.1 Thermal Paper Specifications
NOTE:
Qualified thermal paper with the following specifications is required for proper operation.
Width
Length
Thickness
Brightness
Smoothness
Perforation burst strength
Alignment Mark (TOF)
65 mm +/-1 (2.56 IN)
156 mm +/- 1 (6.14 IN)
4.5 +0.1 -0.3 mil
89%
2000 sec Avg.
1.3 +/- 0.4 LBS (0.59 +/- 0.18 Kg.
Optical Density 1.10 min.
Table 11: Paper Specifications
Figure 15: Perforation Test
Document # 720004-0000
January 2011
17
Technicians Manual
Document # 720004-0000
January 2011
Figure 16: Ticket Specifications
18
Technicians Manual
3.2 Ordering Thermal Paper
The following paper grade produced by Appleton and Kanzaki Specialty Papers are
recommended by Nanoptix. There are a number of paper converters qualified to supply this
paper, provided the stacks are from these recommended grades.
Paper qualification services are offered by Nanoptix for additional grades not listed below.
Manufacturer Numbers Nanoptix part no. Paper Grade
100505-3024 (200 stack)
Appleton Papers
Kanzaki Specialty
Papers
(USA)
Tel:920-991-8438
Tel:888-526-9254
Fax: 413-731-
8864
100505-3025 (400 stack)
100505-3026 (600 stack)
100505-3027 (800 stack)
100505-3012 (200 stack)
100505-3013 (400 stack)
100505-3014 (600 stack)
100505-3015 (800 stack)
Royale 700-4.5
TO-381-N
Table 12: Ordering Thermal Paper
Document # 720004-0000
January 2011
19
Technicians Manual
3.3 Ordering Communication Cables
Contact your sales representative to order the communication cables listed in the table.
The numbers are for reference only. Suppliers may use other numbers.
Part Part Number
RS232 communication cable (14-Pin Molex to DB-9) 103483-0000R
OneCheck In-Line Cable 210036-0003R
USB Cable 2M (A to B) 100390-0001R
The OneCheck Harness is used for communication from the CashCode bill validator to the
Nanoptix Paycheck printer.
The harnesses male 14-pin Molex connector plugs into the Nanoptix Paycheck printer and the
female connector plugs into the host and power. The harnesses male DB9 connector plugs into
the bill validator’s female DB9 connector labelled “printer”.
Document # 720004-0000
January 2011
20
Technicians Manual
3.4 Parts List
Document # 720004-0000
January 2011
21
Technicians Manual
Item # Part # Description
1 102952-0001 Ticket Tray 200 Version II
2 102952-0002 Ticket Tray 400 Version II
3 103027-0001 Ticket Tray 600 Version II with Notches
4 103027-0002 Ticket Tray 800 Version II with Notches
5 102953-0000 Baseplate Version II
6 100351-0002 Ball Stud
7 100041-1164 M3 x 6mm, SEMS Screw, (Daughter Boards) Note:Use Thread Lock
8 103554-0000 Main Board DSP, Ticket Printer III
9 103561-0000 Main Bracket w Paperfeed Switch
10 102590-0000 Upper Slide with Custom Plunger
11 102398-0000 Plunger
12 100069-2005 Compression Spring 0.563" Long
13 102399-0000 Plunger Retainer
14 100378-0000 LED Bezel board - Indirect light - 285 mcd BRIGHTNESS
15 103433-0000 Universal Interconnect - RoHS
15 103483-0000 Ticket, Universal, 14Pin Plug (Power Only) to 14Pin Receptalce and DB9 Female
16 100414-0000 Cable Retainer
17 100050-0103 M3 Nylon Lock Nut
18 100880-0000 Lower Slide
19 103560-0000 Frame Assembly with Paperfeed Switch
20 100041-0683 M3 x 8mm, Flat Head Screw (Lower Slides)
21 102971-0000 Flat flex; 528mm; connects main board and interconnect (reorder #: 102971-02-01)
22 103490-0001 Bezel, 65mm, Long, Green
22 103490-0002 Bezel, 65mm, Long, Blue
23 100795-0000 Ticket Chute Lock
24 100069-1001 Torsion Spring Left
25 100417-0000 Upper Paper Chute
26 100612-0000 Lower Ticket Chute
27 100069-2003 Compression Spring 0.625" Long
28 100350-0001 Axiohm MHTP Mechanism; FS24; 80mm (Default)
29 100041-1166 M3 x 10mm, SEMS Screw, (Mech)
30 100069-1002 Torsion Spring Right
31 100420-0000 Paper In; Rohs
32 100413-0000 Paper In Harness
33 100416-0000 Bezel Harness (connects main boad to a panel mount 3pin)
34 100781-0000 Top of form flex circuit (125mm straight)
35 100878-0000 TOF Sensor Clip
36 103596-0000 Front paper feed harness
37 100041-1244 M4 x 8mm, SEMS Screw, (Mech Mount)
38 100352-0000 Mech Mount
39 100051-0107 M3 Flat Washer
40 100063-1005 Black Vinyl Grommet, 5/16" hole
41 100881-0000 Latch
42 103491-0001 Bezel, 65mm, Short, Green
42 103491-0002 Bezel, 65mm, Short, Blue
43 103622-0001 External Bezel (Plastic, label and foam)
44 103621-0000 External Bezel Bracket
45 102904-0000 102904 - (Ticket Printer, LED Bezel Harness; connects LED board to panel mount 3pin)
NOTE: Part numbers listed are for the PayCheck 3 printer only. Should parts for either
Paycheck, Paycheck 2 or Paycheck 4 printers be required, please contact your Nanoptix service
representative.
Document # 720004-0000
January 2011
22
Technicians Manual
4 Mechanical Drawings
Right Side View
Bottom View
Document # 720004-0000
January 2011
23
Technicians Manual
Front View
Top View
Figure 17: Mechanical Dimensions
Document # 720004-0000
January 2011
24
Technicians Manual
5 Spare parts replacement instructions
Use ESD protection (such as a wrist strap)
anytime a PCB is exposed
Instruction A: Removal of the main bracket
1. Lift latch, slide bracket forward and out
2. Disconnect flat cable
Figure 18: Main Bracket
Instruction B: Removal of the ticket tray
Paycheck 1, 2 & 3: Lift on access tab, Remove ticket tray
Paycheck 4: Remove mounting screw and slide tray to the right
Figure 19: Ticket Tray
Document # 720004-0000
January 2011
25
Technicians Manual
Instruction C: Removal of the base plate (Paycheck 1, 2 & 3 only)
Remove Tinnerman screw (using ¼ inch nut driver) and slide base plate back
Figure 20: Base Plate
Instruction D: Removal of flat cable
1. Disconnect the main controller PCB end of the cable by following Instruction A
Figure 21: Flat Cable A
Document # 720004-0000
January 2011
26
Technicians Manual
2. Disconnect daughter PCB end of the cable:
1. Remove the two cable retainers
2. Remove the universal daughter PCB by removing the four mounting screws
3. Unlatch cable by lifting the two side connector tabs
Figure 22: Flat Cable B
Document # 720004-0000
January 2011
27
Technicians Manual
Instruction E: Removal of the universal daughter PCB
1. Remove the main bracket by following Instruction A
2. Remove the universal daughter board by removing the 4 mounting screws
3. Remove cable by unlatching the two side tabs of the connector
Figure 23: Daughter PCB
Document # 720004-0000
January 2011
28
Technicians Manual
Instruction F: Removal of the printing mechanism Kit
For Paycheck 1, 2 & 3
1. Remove ticket tray by following Instruction B
2. Remove base plate by following Instruction C
3. Disconnect the TOF flex circuit and printing mechanism flat cable
4. Remove the 2 mounting screws
5. Lift printing mechanism straight up
6. Disconnect motor connector
7. Disconnect mech grounding tab using “long nose” pliers
Figure 24: Printing Mechanism – Paycheck 1, 2 & 3
Document # 720004-0000
January 2011
29
Technicians Manual
For Paycheck 4
1. Remove ticket tray by following Instruction B
2. Disconnect the TOF flex circuit and printing mechanism flat cable
3. Remove the blue top paper guide (not shown)
4. Remove the 2 mounting screws
5. Lift printing mechanism straight up
6. Disconnect motor and paper guide connector
7. Disconnect mech grounding tab using “long nose” pliers
Figure 25: Printing Mechanism Paycheck 4
Document # 720004-0000
January 2011
30
Technicians Manual
Instruction G: Removal of the main controller PCB
1. Remove the printing mechanism kit by following Instruction F
2. Disconnect bezel & paper guide harnesses
3. Disconnect flat cable
4. Remove 4 mounting screws
Document # 720004-0000
January 2011
Figure 26: Main PCB
31
Technicians Manual
Instruction H: Removal of paper guide kit (Paycheck 1, 2 & 3 only)
1. Remove the printing mechanism kit by following Instruction F
2. Pry one side and hold
3. Keeping an upwards pressure, push on the other side’s tab
4. Then remove by unlatching the final 2 tabs
Note:
during reassembly, make sure to install the right spring on the right side and the
left spring on the left side.
Figure 27: Paper Guide
Document # 720004-0000
January 2011
32
Technicians Manual
Instruction I: Removal of the paper guide sensor
For Paycheck 1, 2 & 3
1. Remove paper guide kit by following Instruction H
2. Remove PCB by carefully prying latch
Figure 28: Paper Guide Sensor – Paycheck 1, 2 & 3
For Paycheck 4
1. Remove print mechanism kit by following Instruction F
2. Remove top paper guide (blue)
3. Remove bottom paper guide (black)
4. Remove PCB by carefully prying latch
Figure 29: Paper Guide Sensor – Paycheck 4
Document # 720004-0000
January 2011
33
Technicians Manual
Instruction J: Disassembly of printing mechanism kit
1. Remove print mechanism kit by following Instruction F
Additional steps for Paycheck 4 only
2. Remove top paper guide (blue)
3. Remove bottom paper guide (black)
4. Remove the Axiohm mount by remove the 2 mounting screws
5. Remove the mech mount by removing the mounting screw
6. Remove Front Axiohm module by removing mounting screw
Figure 30: Mech Kit – Paycheck 4
Document # 720004-0000
January 2011
34
Technicians Manual
For Paycheck 1, 2, 3 & 4
7. Cut tie wrap
8. Remove mech mount mounting screw (Paycheck 1, 2 & 3 only)
9. Separate mechanism by sliding mount upwards (Paycheck 1, 2 & 3 only)
10. Push sensor out using a screw driver
11. Remove print head by prying with a small screw driver
(Make sure not to apply any pressure to the print head white flat cable)
12. Remove head by pushing down and back
(Attention: springs may pop out of position)
Figure 31: Disassembly
Document # 720004-0000
January 2011
35
Technicians Manual
6 Printer Maintenance Instructions
Note:
Under normal operating conditions, the minimum interval for cleaning the
Nanoptix PayCheck printer is 3 months or 5 km of paper printed, which ever comes
first.
1. Slide printer drawer open and remove ticket tray
Figure 32: Remove Ticket Tray
2. Remove excess dust using a portable vacuum cleaner or wipe
clean with a damp cloth
Document # 720004-0000
January 2011
Figure 33: Remove excess dust
36
Technicians Manual
3. Remove paper guide cover (when in use) & top paper guide. Then
press down on bottom paper guide
Figure 34: Remove top paper guide
4. Remove roller by pressing down and rolling out towards front of
printer
Figure 35: Remove Roller
5. Clean the roller with a cotton swab and isopropyl alcohol.
Figure 36: Clean Roller
Document # 720004-0000
January 2011
37
Technicians Manual
6. Clean paper guide sensor using cotton swab
Figure 37: Clean paper guide sensor using cotton swab
7. Make sure that bottom paper guide can move up and down freely.
Ensure that the gaps pointed by the arrows are equal and
measures approximately ½ a millimeter (20 mils or the thickness of
5 sheets of TITO paper). If not, readjust the frame to ensure proper
alignment.
Document # 720004-0000
January 2011
Figure 38: Bottom paper guide inspection
38
Technicians Manual
8. Visually inspect the two inner sides of the bottom paper guide. If
excessive wear is visible (deep grooves caused by paper), bottom
paper guide should be replaced
Good Replace
9. Clear dust off gears using light brush
Figure 39: Clear dust off gears using light brush
10. Clean the print line (black line on the print head) with a cotton
swab and isopropyl alcohol.
Document # 720004-0000
January 2011
Figure 40: Clean Print Line
39
Technicians Manual
7 Service & Support
7.1 Returning printers back to Nanoptix for repairs (RMA)
• Send repair approval request to Nanoptix Inc. which should include:
- Printer model #
- Serial #
- Brief problem description
• Ship defective products to Nanoptix Inc.
• Ensure that each package being sent is identified by the specified RMA number
NOTE:
and roller for shipping and storage.
United States of America
RMA # XXXXXX RMA # XXXXXX
Nanoptix Inc. Nanoptix Inc.
C/o Brunswick Brokers 699 Champlain St.
48 Customs Loop Dieppe, NB, Canada
Houlton, ME, USA E1A 1P6
04730
NOTE:
7.2 Technical Support Contact Information
Service department
Nanoptix Inc.
699 Champlain St.
Dieppe, NB, Canada
E1A 1P6
Tel: 506.384.3388
Fax: 506.384.3588
E-mail: service@nanoptix.com
Web site: www.nanoptix.com
Make sure to place a blank ticket or a piece of paper between thermal print head
Canada and International
It is imperative to have every package clearly identified by an RMA number.
Document # 720004-0000
January 2011
40
Loading...