Nanoptix PayCheck Operator's Manual

First Edition: December 2008

Latest update: February 2009

Document #: 720002-0000R

Legal Notices

Disclaimer

Information in this document is subject to change without notice. Consult your Nanoptix Inc. sales
representative for information that is applicable and current. Nanoptix Inc. reserves the right to improve
products as new technology, components, software and firmware become available.

No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose without the express written permission of Nanoptix Inc.

Copyright

Copyright 2003 by Nanoptix Inc.
Dieppe, New Brunswick
Canada
All rights reserved
Printed in Canada
Confidential, Unpublished
Property of Nanoptix Inc.

Trademarks

Epson is registered trademark of Epson Corporation.
Windows is registered trademark of Microsoft Corporation.
Nanoptix is a trademark. Other trademarks and registered trademarks are the property of their respective

holders.

Federal Communications Commission (FCC)
Radio Frequency Interference Statement

Warning

Changes or modifications to this unit not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.

Note

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.

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Information to the User

This equipment must be installed and used in strict accordance with the manufacturer's instructions.
However, there is no guarantee that interference to radio communications will not occur in a particular
commercial installation. If this equipment does cause interference, which can be determined by turning the
equipment off and on, the user is encouraged to contact Nanoptix Inc. immediately.

Nanoptix Inc. is not responsible for any radio or television interference caused by unauthorized modification
of this equipment or the substitution or attachment of connecting cables and equipment other than those
specified by Nanoptix Inc. The correction of interferences caused by such unauthorized modification,
substitution or attachment will be the responsibility of the user.

In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you must use
the power supply, power cord, and interface cables, which were shipped with this product or which meet the
following parameters:

Power Supply

UL Listed power supply with standard 60Hz-50Hz, 100-240VAC input and 24VDC output equipped with AC
line filtering, over-current and short-circuit protection.

Use of this product with a power supply other than the Nanoptix Inc. power supply will require you to test
the power supply and Nanoptix Inc. printer for FCC and CE mark certification.

Communication Interface Cable

An approved Nanoptix interface cable must be used with this product. Use of a cable other than Nanoptix
approved product will require that you test the cable with the Nanoptix Inc. printer and your system for FCC
and CE mark certification.

Power Cord

A UL listed, detachable power cord must be used. A power cord with Type SVT marking must be used. For
applications outside the North America, power cords that meet the particular country’s certification and
application requirements should be used.

Use of a power cord other than described here may result in a violation of safety certifications that is in
force in the country of use.

Industry Canada (IC)
Radio Frequency Interference Statement

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.

Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.

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Table of Contents

Table of Contents............................................................................................................iv

1. About the Printer.......................................................................................................1

1.1 Description of Printer...................................................................................................................1

1.2 Nanoptix PayCheck High Speed Couponing Thermal Printer.................................................1

1.3 General Specifications ..................................................................................................................2

2 Printer Controls.........................................................................................................3

2.1 Paper Loading...............................................................................................................................3

2.2 Calibrate Printer...........................................................................................................................6

2.3 Resetting Printer ...........................................................................................................................7

2.4 Paper Feed Button ........................................................................................................................7

2.5 Status LED.....................................................................................................................................8

2.6 Testing the Printer ........................................................................................................................9

2.7 Clearing Jams..............................................................................................................................10

3 Troubleshooting the Printer...................................................................................11

3.1 Printer Interface Ports................................................................................................................11

3.2 Pin Designation of Communication Interfaces.........................................................................12

3.2.1 RS-232 (DB-9)..........................................................................................................................12

3.3 Sensors & Switches .....................................................................................................................12

3.4 Printing Problems .......................................................................................................................13

3.5 Printer Does Not Work...............................................................................................................13

4 Media and Supplies Guide......................................................................................14

4.1 Media Specifications ...................................................................................................................14

4.2 Ordering Thermal Paper............................................................................................................14

5 Mechanical Drawings..............................................................................................15

6 Print Cleaning Instructions.....................................................................................17

7 Service & Support ...................................................................................................19

7.1 Returning Printers back to Nanoptix for Repairs (RMA) ......................................................19

7.2 Technical Support Contact Information...................................................................................19

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Figures

F

IGURE 1: NANOPTIX PAYCHECK HIGH SPEED COUPONING THERMAL PRINTER ...........................................1

FIGURE 2: (LEFT) LOADING PAPER. (RIGHT) TOP VIEW WITH ARROW POINTING TOWARDS OUTPUT TRAY.......3

FIGURE 3: ALIGNING PAPER EDGE..............................................................................................................4

FIGURE 4: CLOSING COVER........................................................................................................................5

FIGURE 5: TOP VIEW WITH ARROW POINTING TOWARDS OUTPUT TRAY..........................................................6

FIGURE 6: RESETTING PRINTER..................................................................................................................7

FIGURE 7: PAPER FEED BUTTON ................................................................................................................7

FIGURE 8: LED POSITIONS - RED ON TOP, GREEN ON BOTTOM...................................................................8

FIGURE 9: STATUS TICKET .........................................................................................................................9

FIGURE 10: LATCH.................................................................................................................................. 10

FIGURE 11: FRONT ASSEMBLY................................................................................................................. 10

FIGURE 12: CLEAR JAM .......................................................................................................................... 10

FIGURE 13: INTERFACE PORTS................................................................................................................ 11

FIGURE 14: SENSORS & SWITCHES ......................................................................................................... 12

FIGURE 15: SIDE VIEW WITH COVER OPEN (IN MM)................................................................................... 15

FIGURE 16: SIDE VIEW WITH COVER CLOSED (IN MM)............................................................................... 16

FIGURE 17: FRONT VIEW WITH COVER CLOSED (IN MM)............................................................................ 16

FIGURE 18: OPEN ................................................................................................................................... 17

FIGURE 19: CLEAN ROLLER..................................................................................................................... 17

FIGURE 20: CLEAN PRINTING HEAD.......................................................................................................... 18

FIGURE 21: CLEAN ROLLER..................................................................................................................... 18

FIGURE 22.............................................................................................................................................. 18

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Tables

ABLE 1: SPECIFICATIONS.................................................................................................................2

T

TABLE 2: LED INFORMATION .............................................................................................................8

TABLE 3: INTERFACE PORTS........................................................................................................... 11

TABLE 4: 9 PIN RS232 SERIAL INTERFACE..................................................................................... 12

TABLE 5: SENSORS & SWITCHES.................................................................................................... 12

TABLE 6: TROUBLESHOOTING PRINTING PROBLEMS ........................................................................ 13

TABLE 7: PRINTER DOES NOT WORK.............................................................................................. 13

TABLE 8: ORDERING THERMAL PAPER............................................................................................ 14

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1. About the Printer

1.1 Description of Printer

The Nanoptix PayCheck High Speed Couponing Thermal Printer is extremely fast, quiet and
very reliable. With the technology of thermal printing, there is no cassette or ribbon to change and
paper loading is extremely simple. The printer is portable and is easy to use with the ticket exiting
from the front.

1.2 Nanoptix PayCheck High Speed Couponing Thermal Printer

Figure 1: Nanoptix PayCheck High Speed Couponing Thermal Printer

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1.3 General Specifications

Print Method
Resolution
Print Width
Paper Width
Max Ticket Capacity
Sequence Printed Max
Operating Temperature
Storage Temperature
Operating Relative Humidity
Communication Interface Options

Memory/Firmware
Resident Character Sets

Integrated Bar Codes

Speed

Sensors

Human Interface
Dimensions

(Width x Height x Depth)
Weight

Immunity

Emission Standards

Safety

RoHS

Direct Thermal
8 dot/mm (203 dpi)

62.5 mm ( 2.46 in )
65 mm ( 2.56 )
800 Tickets Max
200 Tickets Max
0° to 50° C

-20° C to 60° C
5% to 90% RH at 50C (Non-Condensing)
RS-232C, USB.
64 Mbit SDRAM, 16 Mbit Flash for storing Code, Logos,

Images, etc.
Arial Bold (6 sizes)
Note: Other Character sets can be programmed quickly

UPC-A, UPC-E, interleaved 2 of 5, Code 39, Code 93,
Coda bar, EAN 8, EAN 13, Code 128.
Note: Other Bar Codes can be programmed quickly

Up to 200 mm/second Monochrome ( 8 in )
Up to 125 mm/second Two color mode ( 5 in )

• Paper Out

• Cutter Homed

• Paper Low

Drop-In Paper Loading, Power LED, Status LED, Paper
Feed Button

178.8 mm (7”) X 192.1 mm (7.5”) X 474.9 mm (18.7”)

5.5 KG
EN 55024: 1998 + amendment A1: 2001 + amendment A2:

2003
United States – FCC 47 CFR Part 15, Subpart B
Canada – ICES-003
Europe – EN 55022: 1998
United States – UL60950-1 first edition 2003, includes
revisions through and including November 26, 2003
Canada
Europe – IEC 60950-1, first edition 2001
RoHS Compliant

– CSA C22.2No. 60950-1-03, First edition 2003

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Table 1: Specifications

2 Printer Controls

2.1 Paper Loading

Caution: Do not operate the printer if it runs out of paper. The printer will not operate without

paper, but it may continue to accept data from the host computer. Because the
printer cannot print any transactions, the data may be lost.

1. Unlock and push button to lift open the top cover.

2. Reload the ticket tray of fanfold paper.

Figure 2: (Left) Loading Paper. (Right) Top view with arrow pointing towards output tray.

Note: The above arrow does not appear on actual ticket.

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3. Lift the top ticket from the stack and align the left edge of the ticket to the left edge of the input
paper guide.

Figure 3: Aligning Paper Edge

Slowly slide the paper towards the output tray. The printer will grab the paper and

4.

advance until one full ticket has passed and cut the first ticket.

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5. Close the top cover making sure the button is latched.

Figure 4: Closing Cover

Note: In the event of a paper jam, see section 2.7: Clearing jams

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2.2 Calibrate Printer

Depending on the manufacturing of the paper, there may be small variations in the intensity of the
index mark located on the back of each ticket.

If the intensity falls outside of the pre-calibrated range of the printer, the printer will need to be re­calibrated. This will be obvious by the printer either cutting the tickets in the wrong location or the
printer feeding multiple tickets.

To calibrate the printer following these steps:

1. Separate the ticket that is in the print head from the stack on the perforated line.

2. Press the Paper Feed Button to eject the ticket that is in the print head.

3. Take a single ticket from the stack and insert it in the input paper guide the same manner

as loading a new stack of paper. The printer will feed the single ticket to the output tray.

4. Re-feed the existing paper stack as described in Section 2.1.

Figure 5: Top view with arrow pointing towards output tray.

The printer will now be re-calibrated for the intensity of the current paper.

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2.3 Resetting Printer

In the event of a fault condition, simply disconnect the printer’s power connector to reset. Once
the printer is re-connected, it will go through a startup routine and reset itself.

Figure 6: Resetting Printer

2.4 Paper Feed Button

Use the Paper Feed Button to advance the paper by one complete ticket. After the ticket has
advanced it will also be cut.

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Figure 7: Paper Feed Button

2.5 Status LED

Condition LED Status (Green) LED Status (Red)

Unit Ready On Off
Unit Reset On On
Unit Booting On On
Unit Standby Off Off
Unit Powered Off Off Off
Paper Low On Off
Paper Out On Slow Blink
Paper Jam On Fast Blink
Black Index Mark Missing On Fast Blink
Temperature Error On Medium Blink
Voltage Error On Slow Blink
Print Head Error On Fast Blink
Cutter Error On Fast Blink

Table 2: LED Information

Figure 8: LED Positions - Red on Top, Green on Bottom.

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2.6 Testing the Printer

Run this test to check the printer. The test prints and cuts a resident test ticket. Verify this ticket to
judge the printing quality.

Model: PAYCHECK HSC
Firmware: HSC-3.58Z (0xD5F7)

Protocol: ITHACA 950
COMMUNICATION
Interface: Serial
Baud: 9600
Data Bits: 8
Parity: NONE
Handshaking: PRT+XON+RTS
Print Mode: Line
PRINT CONTROL
Print Method: No HPQ
Speed: 200 mm/sec
Black Bar Index: Right
No HPQ Burn Time: 275 us
Clear After Cut: 254 steps
Cutter PWM: 80 %
Motor Current: 3
Real Time Command: Disabled
Validation Bit: After Barcode
Cut Cal. (Auto): 161+258 steps
PRINTER ENVIRONMENT CONDITIONS
Voltage: 24.4 Volts
Temperature: 20 Celsius
SYSTEM RESOURCES
FLASH: Used=00000 RAM: Used=00000
Free=65535 Free=65535
LIBRARY INVENTORY (HSC)
Templates: 0,1,2,3,4,5,6,7,8,9,A,B,D,
E,F
Regions: 1,2,3,4,5,6,7,8,h,9,A,B,C,
D,E,F,G,I,J,K,L,N,O,P,Q,R,
S,T,U,Z,X,a,b,c,d,e,f,g,i,
j,k,l,m,n,o,p,q,r,s,t,u,v,
w,x,y,z
Fonts: 0,1,2,3,4,5,7,8,9,A,B,E,P
Graphics:
MANUFACTURING INFORMATION
Printer ID: PC00014
Date Code: 20080623
A to D: 03cc,01e6,01f8,03ce
* S | 0 | HSC-3.58Z | @ | @ | @ | H | @ | P | *

* Indicates the Firmware CRC *

*

To print the test ticket, power-on the printer while pressing and holding the Paper Feed Button for
approximately 5 seconds. A test ticket similar to above will be printed approximately 3 seconds
after. Press the paper feed button once more and the ticket will feed. Pressing the button again
will result in blank tickets.

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Figure 9: Status Ticket

2.7 Clearing Jams

Remove paper output tray. Open top cover and unlatch the front mech assembly (see

Latch), then lift up (see Figure 11: Front assembly). Finally, clear jam from the paper path (see
Figure 12: Clear Jam).

Figure 10: Latch

Figure 10:

Figure 11: Front assembly

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Figure 12: Clear Jam

3 Troubleshooting the Printer

3.1 Printer Interface Ports

Port Identification Connector Type Function

A USB Type Mini B USB Communication
B DB9 Receptacle RS-232 Communication
C Molex 2 Pin Latching 24 VDC

Table 3: Interface Ports

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Figure 13: Interface Ports

3.2 Pin Designation of Communication Interfaces

3.2.1 RS-232 (DB-9)

Pin Signal Name Printer I/O Host I/O Printer Function

1 AUX_PWR 5V Output N/A Aux Power (100mA)
2 RS232_TXD Output Input Data Transmit
3 RS232_RXD Input Output Data Receive
4 No Connect N/A N/A N/A
5 DGND Ground Ground Signal Ground/Aux Ground
6 No Connect N/A N/A N/A
7 RS232_CTS Input Output Handshake
8 RS232_RTS Output Input Handshake
9 NC or PWR No Connect No Connect Reserved

Table 4: 9 Pin RS232 Serial Interface

3.3 Sensors & Switches

Sensor / Switch Function

A Paper Low

N/A Top of Form (Not Shown)

Table 5: Sensors & Switches

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Figure 14: Sensors & Switches

3.4 Printing Problems

The table below can be used to determine the cause and resolution of the most common
problems that may occur. If the information in this section does not correct the problem, contact
your authorized service representative.

Problem Possible Causes What to Do

Receipt does not come
out all the way.
Printer starts to print,
but stops while the
receipt is being printed.
Receipt is not cut.

Vertical column of print
is missing.

One side of receipt is
missing.

Paper is jammed. Press latch button to open cover, inspect the cutter,

and clear any jammed paper.

Paper is jammed. Press latch button to open cover, inspect the cutter,

and clear any jammed paper.

Paper is jammed. Press latch button to open cover, inspect the cutter,

and clear any jammed paper.
The printer is not
configured for a cutter.
Paper stack loaded
incorrectly.
Thermal print head is
dirty.
This indicates a
serious problem with
the printer electronics.
This indicates a
serious problem with
the printer electronics.

Contact your authorized service representative.

Check that the paper is loaded properly. Print is light or spotty.

Use recommended thermal receipt paper.

Contact your authorized service representative.

Contact your authorized service representative.

Table 6: Troubleshooting Printing Problems

3.5 Printer Does Not Work

Problem Possible Causes What to Do

Check that printer cables are properly connected on

Printer Does Not
Function When Turned
On.

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Printer not plugged in.

Door not fully closed. Close the door.

Table 7: Printer Does Not Work

both ends.

Check that the host or power supply is switched on.

Check Printer LED.

4 Media and Supplies Guide

4.1 Media Specifications

The printer requires qualified thermal paper with the following specifications:

• Ticket dimensions shall be 65mm +/- 1mm (2.56” +/- 0.040”) x 156mm +/-1mm (6.14” +/-

0.040”)

• Paper stock shall be furnished in bulk stacks of 800 tickets.

• Tickets shall be attached (chained) to one another at 156mm intervals and supplied in

“fan-folded” format

• Attachment between tickets shall be made with perforations across the paper width
(65mm).

• The perforations shall also define the fold point in the paper stock.

• Perforation (burst) strength, or pull force, shall be 1.3lbs +/- 0.4lbs (0.59Kgs +/- 0.18Kgs)

4.2 Ordering Thermal Paper

We recommend the following paper grade produced by Graphic Controls and Slot Tickets. There
are a number of paper converters qualified to supply this paper, provided the stacks are from
these recommended grades. We would be happy to provide a quote for qualifying additional
grades not listed below.

Manufacturer Contact Person Contact Numbers

Graphic Controls LLC
400 Exchange Street
Buffalo, New York
14204
United States of America
Slot-Tickets
6972 Appling Farms
Parkway
Suite 105
Memphis, Tennessee
38133
United States of America

Suzanne Talbott 800-669-1535 Tel

800-347-2420 Fax

Susan Mitchell 901-377-1849 Tel

901-377-1102 Fax

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Table 8: Ordering Thermal Paper

5 Mechanical Drawings

Figure 15: Side View with Cover Open (in mm)

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Figure 16: Side View with Cover Closed (in mm)

Figure 17: Front View with Cover Closed (in mm)

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6 Print Cleaning Instructions

Note: Under normal operating conditions, the minimum interval for cleaning the Nanoptix
PayCheck printer is 3 months or 5 km of paper printed, which ever comes first.
Note:

Pre saturated cleaning cards are also available for cleaning the thermal print head and

platen roller.

1. Open top cover and remove ticket tray.

Figure 18: Open cover

2. Remove excess dust using a cloth and/or portable vacuum cleaner

Figure 19: Remove dust

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3. Follow steps in section 2.7 to access printing mechanism
area. Remove paper dust and clean the printing elements line (black line on the
print head) with a cotton swab and (IPA) isopropyl alcohol

Figure 20: Clean printing head

4. Clean the platen roller with a cotton swab and (IPA)isopropyl alcohol

Figure 21: Clean roller

5. Clean index mark (TOF) sensor using portable vacuum cleaner or compressed
air

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Figure 22: Clean TOF sensor

7 Service & Support

7.1 Returning Printers back to Nanoptix for Repairs (RMA)

• Send repair approval request to Nanoptix Inc. which should include:

- Printer Model Number

- Printer Serial Number

- Brief problem description

• Ship defective products to Nanoptix Inc.

• Ensure that each package being sent is identified by the specified RMA Number

NOTE: A blank ticket or a piece of paper must be placed between thermal print

head and roller during shipping and storage.

United States of America

RMA # XXXXXX RMA # XXXXXX
Nanoptix Inc. Nanoptix Inc.
C/o Brunswick Brokers 699 Champlain Street
48 Customs Loop Dieppe, New Brunswick
Houlton, Maine E1A 1P6
04730 Canada
United States of America

NOTE: It is imperative that every package clearly identified by an RMA number.

7.2 Technical Support Contact Information

Service Department
Nanoptix Inc.
699 Champlain Street
Dieppe, New Brunswick
E1A 1P6
Canada
Telephone: [phone]
Fax: [phone]
E-mail: [e-mail]
Web site: http://www.nanoptix.com

Canada and International

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