NAM system TICK User Manual

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CONTENTS

DEVICE DESCRIPTION ............................................................................................................................... 3

TECHNICAL SPECIFICATIONS .................................................................................................................. 3

BEFORE YOU START TO USE THE DEVICE ............................................................................................ 4

DATA LOGGING .......................................................................................................................................... 8

OPERATING MODES .................................................................................................................................. 8

CHARGING THE DEVICE .......................................................................................................................... 10

MANIPULATION DETECTION ................................................................................................................... 12

SAFETY INFORMATION ........................................................................................................................... 14

GUARANTEES AND EXERCISING THEM ............................................................................................... 15

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DEVICE DESCRIPTION

The device communicates through GSM/GPRS networks and is intended to locate any object via GPS
satellites.

Usages:

• Protection of children/the elderly/disabled, etc.

• Monitoring vehicles, heavy machinery, etc.

• Personal monitoring

The device can be supplied in two versions – with or without magnets. Devices with magnets are marked
with a sign on the product itself and on its packaging.

TECHNICAL SPECIFICATIONS

The seize (manipulation) detection is specific to devices which use a magnetic attachment system.

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BEFORE YOU START TO USE THE DEVICE

1. Downloading the TICK tracker application

For using the device, it is necessary to either use the TICK tracker mobile application or the NAM system
web application. Through the TICK tracker application, it is possible to operate the device and to display
information from it.

Download the mobile application “TICK tracker” here:

Android devices from Google Play iOS devices from AppStore

The web application allows the display of information from the device. The web application is available at
www.namsystem.net.

For all actions and processes described in the manual a stable internet connection is required. Make sure
you have access to it before you start using the application and/or registering your new TICK devices.

TICK tracker application icon

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2. Using the application for the first time
Prior to the use of your TICK GPS device, an

account for the application must be created. In
order to do this, please open the REGISTER NEW

ACCOUNT link shown at the bottom of the login

page inside the TICK tracker application.

A new browser tab with the registration form will
open.

Please fill in all required account registration
details. Make sure all the information is correct and
confirm the registration by clicking on the

REGISTER box.

After successful account registration, continue
back to the TICK tracker application login screen.

At the login screen, write your account details in the
corresponding boxes. Your registered email
address and password will be required.

Use the same account details, as used in the
registration form.

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Once successfully logged in, your new account is
empty. No GPS trackers will appear inside. A
simple warning tab “No Assets” may appear.

To add a new tracker, tap the icon. You can
repeat this step until you add every tracker you
have purchased.

After tapping the icon new window will appear. For
successful tracker registration two details are
required:

1. TICK device’s serial number

2. Control check code
Both can be found easily – printed on the outer

plastic housing of the TICK device.

Write both information in the corresponding boxes
and click the REGISTER box. The system will
automatically check the registration of the TICK
device.

Both successful or unsuccessful registration
attempts are displayed to you immediately.

If an error during the TICK registration occurs,
repeat the process. Check both information for
correct input order, character order and total
length.

Write your

login details
in the corre­sponding

boxes

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After successfully registering at least one TICK
GPS device, the Asset screen (default display
page of the TICK tracker application) changes
slightly.

Each TICK device in your account has its own tile.
It shows:

• Icon of the tracker

• Custom name (default is the serial number)

• Geographical location

• Date and time of the last activity

• Actual speed

• Battery charge

Further information on how to operate the TICK
tracker application can be found directly in the
application. You can load it anytime as an online
PDF from the application menu by selecting the ?

HELP option.

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DATA LOGGING

The tracker device uses an internal memory for
data logging that can store up to 20,000 records.
When the device loses the GSM/GPRS signal,
GPS reception continues and all positions are
logged into the memory depending on the present
mode of the tracker. Once reconnected to a
GSM/GPRS network with a satisfactory signal,
stored GPS positions are automatically sent.

If the device is used without a sufficient
GSM/GPRS signal for a long time, it may
automatically overwrite the memory, starting from
the oldest recorded item to the newest.

If the device is not in the direct view of the sky,
acquiring a GPS position may take longer or might
not be acquired at all (e.g. inside a building, deep
in luggage, in cargo spaces, etc.).

In order to preserve the battery life and attain the
correct information through the applications as fast
as possible, we recommend waking up the TICK
device in places where conditions of the GPS
signal reception are favourable.

Please note:
When using your TICK device for very first time, we

strongly recommend following these simple steps:

• Recharge it fully (see page 10)

• Send the command for Activated by motion

mode to it (see page 8)

• Carry it outside for at least 5 minutes to
record the GPS position

• Check the overall status of the TICK device
from the TICK tracker application

A correct GPS location fix may take up to 10
minutes. The TICK will only start to behave

according to the set operating mode once an
accurate GPS position has been fixed.

SIM card

The device is already equipped with a SIM card.
Data transmission services are not included in the
price of the device. The price for services is
charged separately according to the NAM system
services contract and according to chosen invoice
period.

OPERATING MODES

The device allows you to choose between 6 modes
of operation. The maximum time that the device
can operate in the field without the need to
recharge it is influenced by the specific modes
used.

Any TICK device operating mode can be switched
by commands which are only available within the
TICK tracker application.

Activated by motion

Vibrations trigger GPS
position locating. Posi­tions are logged at
fixed 10 sec intervals
and sent to the application every minute. The
TICK’s manipulation info is sent immediately.

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Pursuit

The tracker GPS
position is sent non­stop every 5 sec,
whether it is stationary
or in motion. This setup significantly shortens the
tracker’s battery life.

Please note:

The Pursuit mode stays active for 60 minutes only,
starting from the time setting the command. When
this time passes, the TICK device automatically
switches to Activated by motion mode. The Pursuit
mode can be set repeatedly after this.

When the GSM signal reception of the TICK device
is lost, or switching the TICK device from a mode
set with longer communication periods, the Pursuit
mode might not be performed for whole 60 minutes
period or might not be set at all.

Standby

GPS position locating
is inactive. The tracker
is logged in the net­work non-stop and
awaits a command to switch to another setup.

Asleep

GPS position locating is
inactive. The tracker
logs in to the network
once in a given period
and searches for a command to switch to another
setup.

Periodic wake up

The tracker wakes up
regularly in a given
period, locates GPS
position and goes to

sleep again. This setup improves the tracker’s

operating time.

Power OFF

All functions are
switched off. The
tracker can be only
switched on again by
charging it on the wireless charging pad.

Please note:

When the TICK device is placed on the active
charging pad, it is always ready to receive any
command (presuming there is a sufficient GSM
signal available). Any periodic communication
settings and subsequent GSM offline statuses of
certain modes will not apply.

Legend key for fast icon orientation:

The device reads GPS locations during
modes marked with this icon.

The device is constantly registered into
the GSM network and not in GPRS.

The device does not read GPS
locations in modes marked with this
icon. The tracker waits for instruction to
change the operation mode and
therefore saves battery life

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Certain modes may request to set ti­mes for how long the tracker should
remain in the mode. In these cases, the
mode alternates between short periods
of normal usage (“wake up”) and
varying longer periods of economical
usage (sleep). When the tracker is in

the “asleep” phase it is only possible to

reset the mode during the next wake up
period.

Cancelling unwanted switching off

After the setting of the “Power OFF” mode the
device is switched off. The device will not react to
any changes in mode made through the application
during the Power OFF mode.

If a command to switch off the device is sent
accidentally it is possible to cancel this request
within 10 minutes after sending it by requesting a
switch to a different mode. Do not forget to check
(using the TICK tracker application) that you have
made the mode change correctly.

Display of data

Before it is possible to display the GPS locations of
the device in the TICK tracker application (or in
other monitoring applications) it is essential that the
device has sent these GPS locations.

For sending GPS locations it is necessary to have
a GPRS signal and sufficient battery capacity (i.e.
charged battery).

CHARGING THE DEVICE

The tracker is recharged by using a wireless
charging pad that is compatible with the Qi

standard. We strongly recommend only usage of
the original recharging pad and adapter supplied.

The recharging pad must be plugged in and
switched on.

The charger has two coloured lights – 1 blue LED
and 1 green LED. After being plugged in, the green
LED on the recharging pad lights up. The pad will
start recharging the device immediately as long as
the device has been correctly placed on the pad.
Correct recharging is indicated by blue a LED light
shining. If the batteries in the tracker are

completely flat, it will take around 4 hours to

completely recharge them.

Correct placement of the device on the rechar­ging pad

Place the TICK device on the pad so that the
recharging sign on the housing lies in the centre of
the pad.

Please note:
Charging of the TICK device will only start if the

position on the charging pad is correct. The
tolerance of the correct positioning is high enough,
but the bigger is the difference from the ideal centre

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of the pad, the longer is the charging time needed
for full recharge.

If you can see the TICK device name, charging
won´t start until you turn the device over to the
correct position.

Behaviour of the LED indicators

Possible LED signals given by the recharging pad:

• Green LED is lit – the charger is ready

• Blue LED is lit – the TICK is charging

• Both lights turned off – the TICK is fully

charged

• Any LED flashes at regular one second
intervals – there is an error in recharging

Resolving recharging problems

If any LED flashes regularly, there is an error in
recharging. Possible causes and remedies include
the following:

• There is a conductive object that causes
power diversion near to the recharger.
Remove any conductive (metal) objects from
the surface or close vicinity of the recharger.

• The tracker has moved from its ideal position
during charging and power diversion has
occurred. Remove the tracker from the
charger and then place it there again at the
centre.

• The tracker is cold or overheated (the
permitted temperature range for char-ging is
0 to 55 °C). Let the tracker warm up or cool
down.

• The electronics of the recharger are not
correctly calibrated. Unplug the recharger for
5 seconds and then plug it in again.

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If none of the remedies above help you, your
TICK’s battery has probably short-circuited (e.g.
due to sudden impacts). In this case please contact
the NAM system Helpdesk for further assistance.

The tracker, recharging pad and adapter heat up
during recharging. Do not place any objects on
them or close to them that might stop them from
cooling down. Do not place any objects that could
catch fire due to heat, close to the charging tracker.

MANIPULATION DETECTION

It is possible to use this function on trackers that
have got magnets .The surface of the device,
on the side with magnets, operates as a sensitive
electronic sensor. If conditions change due to the
device being attached / removed from an
electrically conductive surface (e.g. sheet metal,
living tissue, electrolyte), this information is
recorded and transmitted.

This is shown on the application under
Manipulation/mounting – Yes/No.

Condition changes cannot be registered on
electrically non-conductive materials (wood,
plastic, etc.) or on other sides of the device except
from the side with magnets.

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The correct setting of the tracker for
manipulation detection

The tracker must be correctly set for the
manipulation detection to work. This setting is
activated automatically during every switching on
of the device from the total power off. This happens
in the following ways:

• During the first usage of the device (after
buying it),

• During recharging when the battery was
completely flat,

• During switching on of the device whilst on

the charging pad (after “Power OFF” mode

was previously activated).

Recommendations

Never switch the device on in situations when it is
touching an electrically conductive object or if it is
magnetically fixed (to a surface). Not complying
with this recommendation will lead to the
manipulation detection not operating.

Therefore, if manipulation detection is required and
the TICK device cannot be removed from its
location, it is preferable to use other power saving
modes with longer periods between
communication, instead of turning the device off.

When frequently switching the device off and on we
recommend that you place it on the active
recharging pad and start recharging. Let the device
lay freely on the pad so that its top surface (with
magnets) remains clear. Calibration is done
automatically.

Recharging is covered in the section Charging the
TICK device (see page 10).

Resolving faults of manipulation detection
Calibration is always reset by completely switching

the device off and then switching it on again using
the correct method.

Successful calibration of manipulation detection
can be checked by placing the palm of your hand
on the magnetic surface of the device and waiting
for a change to the status of Manipulation/
mounting (from No to Yes).

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SAFETY INFORMATION

Battery

The device is equipped with an internal Li-Ion
battery. The battery is not accessible to the user
and should not be repaired / changed by anyone
other than an authorized service centre.

• Only use the recharger and adaptor supplied
with the device or a charger / adaptor with the
same specifications. Using other accessories
may lead to device malfunction or cause
damage / danger.

• Do not use the recharger in damp conditions.

• The surface of the recharger and/or device

may become very hot during recharging. This
is not a fault. Do not cover the recharger or
device with any objects that may affect
cooling.

• Never use a visibly damaged recharger or
adaptor. Do not try to repair them yourselves.

• Do not disassemble or try to repair the device
yourself. This could lead to the device being
destroyed or to physical injury. In this case,
all guarantees become void.

• Incorrect handling of the device may lead to
battery damage. This could result in a
chemical reaction that could cause physical
injury, including burns or cause a fire.

• Never expose the tracker to temperatures

above 70 °C or put close to hot surfaces or

sources of heat where this temperature could
be reached (e.g. exhaust pipes, boilers, car
interiors during hot summer days, etc.).
Devices with magnets may also lose
magnetic force.

• Recycling of the device and internal battery
must be done accordingly to your local legal
regulations.

• When the battery goes flat, try to recharge it

as soon as possible. If the battery is left flat

for even just a short time its capacity and
maximum operating time will be permanently
shortened.

Magnets

• Devices with the marking are equipped
with strong neodymium magnets. The
magnetic force may be up to 10 kg
(depending on device type).

• Careless handling may lead to fingers, skin
or other parts of the body being jammed by
the device or caught between the device and
a magnetic surface/object.

• Keep the magnets at a safe distance from
heart pacemakers, hearing aids, data
recording mediums sensitive to magnetic
fields (e.g. mechanical HDD), mechanical
watches, displays, credit cards with magnetic
strips and sensitive electronic devices.

• Car keys, USB key-fobs and portable data
recording devices (SSD, memory cards) that
are not sensitive to magnetic fields are not
affected by the magnets in the device.

Deletion of data, damage or other influences

on their functioning do not occur.

• Comply with the safety instructions for using
the device and do not expose it to high
temperatures. This would lower the strength
of the magnets permanently.

Long-term storage

For long-term storage, we recommend that when
the battery is at around 70 % capacity it should be

switched onto the “Power OFF” mode through the

TICK tracker application. The storage space

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temperature should not exceed recommended
levels (see the Technical specifications table on
page 3).

GUARANTEES AND EXERCISING THEM

The guarantee period for the TICK tracker is 24
months unless otherwise agreed in writing. The
guarantee also covers accessories (recharging
pad, adapter) that were supplied with the device.
The guarantee begins on the date on the invoice
for the device. If it is necessary to exercise the
guarantee, contact the distribution partner from
whom you bought the device.

Exceptions that invalidate the guarantee

In cases where analysis of the device/accessories
proves that damage has been caused by physical
or external factors, conditions for non-guarantee
services will apply.

Non-guarantee services

All repairs to devices and accessories including
replacements that are not covered by the
guarantee must be paid for.

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www.namsystem.com
PRODUCER:

NAM system, a.s.

U Pošty 1163/13
735 64 Havířov – Prostřední Suchá

Czech republic
Tel.: [phone]
E-mail: [e-mail]

Version: June 2017