NAB EFTPOS MOBILE
Terminal Guide
YOUR NAB EFTPOS MOBILE TERMINAL
2 NAB EFTPOS Mobile Terminal Guide
TABLE OF CONTENTS
Getting to know your NAB EFTPOS terminal 6
Contactless – Tap & Go 8
Understanding your NAB EFTPOS Mobile terminal Integrated with your POS 9
Understanding your NAB EFTPOS Mobile terminal 10
Multi Merchant 10
Mobile Multi-Merchant Terminals 11
NAB EFTPOS Mobile Sale – Tap 12
NAB EFTPOS Mobile Sale – Insert/Swipe Using PIN 15
NAB EFTPOS Mobile Sale – Insert/Swipe Using Signature 16
NAB EFTPOS Mobile Sale with Cash-Out 18
NAB EFTPOS Mobile Sale with Tip 20
NAB EFTPOS Mobile Cash-Out Only 22
NAB EFTPOS Mobile Refunds 24
NAB EFTPOS Mobile Review Details of the Last Transaction 27
NAB EFTPOS Mobile Re-print Receipt for the Last Transaction 28
NAB EFTPOS Mobile Re-print Receipt for Past Transactions with Invoice Number 29
NAB EFTPOS Mobile Print Transaction Listing 30
NAB EFTPOS Mobile Print Settlement Totals – Pre-Settlement 31
NAB EFTPOS Mobile Print Settlement Totals – Last Settlement 32
NAB EFTPOS Mobile Manual Settlement 33
NAB EFTPOS Mobile Pre-Authorisation 34
NAB EFTPOS Mobile Pre-Authorisation Completion 37
NAB EFTPOS Mobile MOTO 41
NAB EFTPOS Mobile Manual Key Entry 44
NAB EFTPOS Mobile Void Last 47
Configuration on the NAB EFTPOS terminal 49
NAB EFTPOS Mobile Automatic Settlement Time Set-up 50
NAB EFTPOS Mobile Transaction Listing Printout 52
NAB EFTPOS Mobile Transaction Listing Printout – Turn Prompt On 53
NAB EFTPOS Mobile Transaction Listing Printout – Turn Prompt Off 54
NAB EFTPOS Mobile Start Shift 55
NAB EFTPOS Mobile End Shift 56
NAB EFTPOS Mobile Print Current Shift Totals 58
NAB EFTPOS Mobile Surcharge 59
NAB EFTPOS Mobile Surcharge – Turn On/Off 60
NAB EFTPOS Mobile Surcharge – Card Acceptance Set-up 61
NAB EFTPOS Mobile Change Merchant Password 64
Communication Options 66
Switch to a Different Communication Option 68
Pair the Terminal And Base For Bluetooth 69
Set Up the Terminal For Dial Up Communication 74
Set Up the Terminal For Broadband Internet Via Ethernet Communication 75
Set Up The Terminal For Broadband Internet Via Wi Fi Communication 76
Additional PINPad Functions 79
Stationery Order (Ordering Receipt Rolls) 80
Changing the Receipt Roll 81
Common Error Messages 82
Electronic Fallback Procedure 83
Manual Card Transaction Processing 84
Termination of EFTPOS Merchant Service 85
NAB EFTPOS Mobile Terminal Guide 3
This guide is for NAB merchants who have signed the Merchant Agreement General
Terms and Conditions. Please make yourself familiar with the contents of this guide
and do not hesitate to contact NAB should you have any further queries.
NAB is here to help you with your NAB EFTPOS Mobile terminal 24 hours a day, 7 days a week.
Technical Support for NAB EFTPOS Mobile terminals
Before contacting the NAB Merchant Service Centre in regard to any error message, please write down all the error
information as well as your merchant and terminal numbers so your query can be quickly resolved.
Call Merchant Service Centre 1300 369 852
Select Option 1 (not connected to computer)
Then
Select Option 1 (Ingenico Move 5000 terminal)
Email Merchant.Service.Centre@nab.com.au
Technical Support for NAB EFTPOS Mobile terminals integrated with your POS
Before contacting the NAB Integrated Help Desk please have your terminal and merchant numbers ready. If your query is
error related, write down the error information displayed on the terminal or your Point of Sale (POS) so your query can be
quickly resolved.
Call NAB Integrated Help Desk 1300 369 852
Select Option 2 (terminal connected to computer)
Then
Select Option 1 (technical issues)
Email Merchant.Service.Centre@nab.com.au
This help desk service is part of our Merchant Service Centre and is provided by KeyCorp Services on behalf of NAB to assist
you with your support needs for the NAB EFTPOS Mobile terminal and PC-EFTPOS software.
For Authorisations
Credit Cards 13 25 15 please have your store number ready before calling
Debit Cards – Cheque or Savings 1300 360 852 please have your merchant number ready before calling
American Express 1300 363 614
Diners Club 1800 331 112
4 NAB EFTPOS Mobile Terminal Guide
For POS Software – NAB EFTPOS Mobile terminals integrated with your POS
Contact your POS Vendor
Sales Enquiries
1300 EFTPOS (1300 338 767)
8am – 6pm Monday to Friday
Fraud Related Enquiries
1300 668 046
8am – 5pm Monday to Friday
Lost or Stolen Cards
Call the above authorisation line appropriate for the card type used (credit or debit).
Ask for extension 500
Service Response Time
It is NAB’s intent to replace a faulty terminal:
• within 4 business hours in metropolitan areas.
• within 24 business hours for country areas
• within 72 business hours for remote areas.
Merchant Details
Please insert your details here for quick reference.
EB Merchant No.
Terminal No.
Store No.
NAB EFTPOS Mobile Terminal Guide 5
GETTING TO KNOW YOUR
NAB EFTPOS MOBILE TERMINAL
Contactless
landing zone
Swipe reader
Terminal display/
touchscreen
Telephone-style
keypad
Menu key
Cancel key
Clear key
Enter/Power
on key
6 NAB EFTPOS Mobile Terminal Guide
Feed
key
Chip card
reader
GETTING TO KNOW YOUR
NAB EFTPOS MOBILE TERMINAL (CONTINUED)
Using the Touchscreen
The NAB EFTPOS Mobile terminal has a colour touchscreen. Navigating using the touchscreen is easy and intuitive for your
customers. Simply follow the prompts and tap the option on the screen to make a selection.
Using the Keypad
The Menu button is used to access the terminal menu options
The ENTER button on the keypad is used to accept
a selected option highlighted or to accept data entry.
This button is also used to power on the terminal
The CLEAR button on the keypad is used for clearing entered
data or moving back to the previous screen
The CANCEL button on the keypad is used to cancel the current function
and return to the Home screen
The Function button on the keypad is used to perform certain advanced functions
on the terminal
[F2]
[F3]
Press [F2 ] on the touchscreen to scroll down the menu options
Press [F3
] on the touchscreen to scroll up the menu options
Basic Functions
Power on
Press the green ENTER key
Power off
Remove the terminal from its base and any power source. Press and hold the Func and yellow CLEAR keys together
Cancel an action
Press the red CANCEL button
Change terminal passwords
Contact the Merchant Service Centre
Idle State
If there is no activity on the terminal for 60 seconds, the terminal will return to the Home screen
NAB EFTPOS Mobile Terminal Guide 7
CONTACTLESS
TAP & GO
The NAB EFTPOS Mobile terminal comes ready with the capability to accept Contactless credit card payments, commonly
referred to as ‘tap and go’. Your customer’s chip card must have the following symbol in order to use the Contactless feature.
What are the advantages of Contactless capability?
Quick and easy to use – simply tap the chip card on the landing zone, where the following icon displays at the top of
the terminal.
If the sale is less than $100, there is no need for your customer to enter a PIN or sign the merchant receipt.
If the sale is over $100, your customer will be required to enter a PIN or sign the merchant receipt.
Printing the customer receipt is optional regardless of the transaction amount.
Are there any restrictions in using Contactless?
If the sale amount is greater than $250, your customer will be asked by the terminal to insert or swipe their card.
Only a Sale transaction can be made using Contactless.
8 NAB EFTPOS Mobile Terminal Guide
UNDERSTANDING YOUR
NAB EFTPOS MOBILE TERMINAL INTEGRATED WITH YOUR POS
NAB EFTPOS Mobile terminals integrate with your Point of Sale (POS) solution to process credit, debit and charge card
transactions. When the card payment option is selected, the POS integration software provided by PC-EFTPOS, interacts with
the NAB EFTPOS Mobile terminal to process the transaction. The outcome of the transaction is then automatically updated in
your POS solution, making it easy for you to reconcile the payments and shorten payment processing time.
Using NAB EFTPOS Mobile terminals with a POS
NAB EFTPOS Mobile terminals are designed to work with your PC-EFTPOS-certified POS system. The POS system sends the
total amount to the NAB EFTPOS Mobile terminal to finalise the payment.
The solution can be configured to work with different types of communications depending on your environment.
These include:
• 3G
• Broadband Internet via Ethernet
• Broadband Internet via WiFi
• Dial Up
Your NAB EFTPOS Mobile terminal and base are paired via Bluetooth. This enables the terminal to continue to operate
normally when it is separated from the base.
You can also choose to have all transaction receipts printed directly from your POS system or have the terminal print out the
transaction receipt.
Processing transactions with a NAB EFTPOS Mobile terminal integrated with your POS
Your NAB EFTPOS Mobile terminal is integrated with your Point of Sale (POS) system.
For all transaction types, the merchant initiates the transaction on the POS system and follows the system prompts displayed
on the POS screen. The customer follows the prompts displayed on the terminal to process the payment.
Considerations
Transactions completed using an Australian-issued card need to be approved by a PIN. Some transactions, such as Refunds,
may prompt for a signature.
Transactions completed using an internationally-issued card may need to be approved by a signature.
If the signature does not match that on the card, you need to decline the transaction. The terminal will produce a
declined receipt.
As for all transactions types, if a transaction is declined, your customer may need to provide another form of payment to
complete the transaction.
For any transaction errors or issues, please refer to your POS manual, or call the NAB Integrated Helpdesk.
NAB EFTPOS Mobile Terminal Guide 9
UNDERSTANDING YOUR
NAB EFTPOS MOBILE TERMINAL
Your NAB EFTPOS Mobile terminal can be configured to work with different types of communications depending on your
environment. These include:
• 3G
• Broadband Internet via Ethernet
• Broadband Internet via WiFi
• Dial Up
The NAB EFTPOS Mobile terminal and base are paired via Bluetooth. This enables the terminal to continue to operate
normally when it is separated from the base.
Navigating the Menu
To access the Menu, press the Menu button.
There are 4 main menu items
To select a menu option:
1. Tap F2 to scroll down and F3 to scroll up to the menu item, then press ENTER, or
2. Press the menu item number on the keypad
Processing transactions using your NAB EFTPOS Mobile terminal
All cards can be used on the terminal using:
• Tap (using the contactless feature)
• Insert (using the chip), or
• Swipe (using the magnetic stripe)
10 NAB EFTPOS Mobile Terminal Guide
NAB EFTPOS
MOBILE MULTI-MERCHANT TERMINALS
The NAB EFTPOS Mobile terminal can support multiple merchants. This allows multiple merchants to process transactions on
one terminal with separate settlements for each individual merchant.
If your terminal supports multiple merchants, then there must be a Primary merchant identified. The Primary merchant is the
merchant to whom the terminal is provided under the Merchant Agreement and who is responsible for the terminal rental.
The additional merchants who use the terminal are the Secondary merchants. A Secondary merchant has been granted the
use of the terminal by the Primary merchant.
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Processing transactions on a terminal that supports multiple merchants
When you process transactions on a terminal that supports multiple merchants, the SELECT MERCHANT screen displays,
prompting you to select the relevant merchant.
If the merchant you require is not displayed on the screen, tap F2 to scroll to the next screen, or tap F3 to scroll to the
previous screen in the list.
Tap the name of the required merchant on the screen and continue with the transaction as described in this guide.
Some functions (such as Logon or Manual Settlement) that display the SELECT MERCHANT screen, provide an option
on this screen to select All Merchants.
Tap ALL MERCHANTS when you want to perform the function for all merchants on the terminal at once.
NAB EFTPOS Mobile Terminal Guide 11
NAB EFTPOS MOBILE SALE
– TAP
Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may
not apply or may be initiated via the POS.
Step 1
Enter the sale amount directly from the home screen
and press ENTER
Step 2
Ask customer to TAP their card
Step 3
Ask customer to enter a PIN and press ENTER,
if required
Step 4
An acknowledgement displays once the sale has been
approved and the merchant receipt will print.
Ensure your customer holds their card over the contactless
logo until all four bars ‘light up’ and the terminal sounds a
beep. This will only take a few seconds.
12 NAB EFTPOS Mobile Terminal Guide
NAB EFTPOS MOBILE SALE
– TAP (CONTINUED)
Step 5
Press Yes to print the customer receipt if required
NAB EFTPOS Mobile Terminal Guide 13
NAB EFTPOS MOBILE SALE
– INSERT/SWIPE USING PIN
Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may
not apply or may be initiated via the POS.
Step 1
Enter the sale amount directly from the home screen
and press ENTER
Step 2
Ask customer to INSERT or SWIPE their card
Step 3
Ask customer to select their account
Step 4
Ask customer to enter their PIN and press ENTER
14 NAB EF TPOS Mobile Terminal Guid e
NAB EFTPOS MOBILE SALE
– INSERT/SWIPE USING PIN (CONTINUED)
Step 5
An acknowledgement displays once the sale has been
approved and the merchant receipt will print.
Remove card from the terminal if inserted
Step 6
Press Yes to print the customer receipt if required
NAB EFTPOS Mobile Terminal Guide 15
NAB EFTPOS MOBILE SALE
– INSERT/SWIPE USING SIGNATURE
The signature option is only available for cards issued overseas.
Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may
not apply or may be initiated via the POS.
Step 1
Enter the sale amount directly from the home screen
and press ENTER
Step 2
Ask customer to INSERT or SWIPE their card
Step 3
Ask customer to select an account
Step 4
Ask customer to press ENTER
16 NAB EFT POS Mobile Terminal Guide
NAB EFTPOS MOBILE SALE
– INSERT/SWIPE USING SIGNATURE (CONTINUED)
Step 5
An acknowledgement displays once the sale has been
approved and the merchant receipt with signature
request will print.
Remove card from the terminal
Step 7
Press Yes to print the customer receipt
if required.
Step 6
Ask customer to sign the receipt.
You will need to verify your customer’s signature with
the signature on the card. If this is correct, press Yes
NAB EFTPOS Mobile Terminal Guide 17
NAB EFTPOS MOBILE SALE
WITH CASH-OUT
The cash-out function is only available on debit (cheque and savings) accounts for EFTPOS transactions.
It is an optional feature that you may enable or disable by contacting the Merchant Service Centre.
If you have enabled the cash-out feature, an additional screen will display after you enter the sale amount.
A sale with cash-out transaction is shown as one total item in the settlement report and on the monthly merchant statement.
Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may
not apply or may be initiated via the POS.
Step 1
Enter the sale amount directly from the home screen
and press ENTER
Step 2
Enter the cash out amount and press ENTER
Step 3
Ask customer to INSERT or SWIPE their card
Step 4
Ask customer to select an account
18 NAB EFTPOS Mobil e Terminal Guide
NAB EFTPOS MOBILE SALE
WITH CASH-OUT (CONTINUED)
Step 5
Ask customer to enter their PIN and press ENTER
Step 6
An “Approved” acknowledgement displays once the sale has
been successfully processed and the merchant receipt will
print automatically.
Step 7
Press Yes to print the customer receipt if required
Ask customer to remove their card.
NAB EFTPOS Mobile Terminal Guide 19
NAB EFTPOS MOBILE SALE
WITH TIP
The Tip Amount screen will only display if the tipping feature has been enabled. You may enable or disable the tipping
feature by contacting the Merchant Service Centre.
A sale with tip transaction is shown as one total item in the settlement report and on the monthly merchant statement.
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Enter the sale amount directly from the home screen
and press ENTER
Step 2
Enter the tip amount and press ENTER
Step 3
Review the total amount and press ENTER
Step 4
Ask customer to TAP, SWIPE or INSERT their card
20 NAB EFT POS Mobile Terminal Guide
NAB EFTPOS MOBILE SALE
WITH TIP (CONTINUED)
Step 5
Ask customer to select an account
Step 6
Ask customer to enter their PIN and press ENTER
Step 7
An acknowledgement displays once the sale has been
approved and the merchant receipt will print
Remove card from the terminal, if inserted
Step 8
Press Yes to print the customer receipt if required.
NAB EFTPOS Mobile Terminal Guide 21
NAB EFTPOS MOBILE
CASH-OUT ONLY
The cash-out feature is available on debit (cheque and savings) accounts only for EFTPOS transactions. It is an optional
feature that you may enable or disable by contacting the Merchant Service Centre.
Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may not
apply or may be initiated via the POS.
Step 1
Press the Menu key
Step 2
Press 1 to select Transaction
Step 4
Enter the cash amount and press ENTER
Step 5
Ask customer to INSERT or SWIPE their card
Step 3
Press 3 to select Cash Out
22 NAB EFTPOS Mobile Terminal Guide
NAB EFTPOS MOBILE
CASH-OUT ONLY (CONTINUED)
Step 6
Ask customer to select an account
Step 7
Ask customer to enter their PIN and press ENTER
Step 8
An “Approved” acknowledgement displays once the
cash-out has been successfully processed and the
merchant receipt will print automatically
Ask customer to remove their card.
Step 9
Press Yes to print the customer receipt if required.
NAB EFTPOS Mobile Terminal Guide 23
NAB EFTPOS MOBILE
REFUNDS
A ‘Refund’ transaction is used to reverse a ‘Sale’ transaction that has already been settled by the Bank. Both the original ‘Sale’
and the ‘Refund’ transactions will appear on the Customer’s account statement.
The Refund feature is optional. You may enable or disable the Refund feature by contacting the Merchant Service Centre.
Transaction and terminal refund limits apply.
Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may not
apply or may be initiated via the POS.
Step 1
Press the Menu key
Step 2
Press 1 to select Transaction
Step 4
Enter the refund amount and press ENTER
Step 5
Enter your refund password and press ENTER
Step 3
Press 4 to select Refund
24 NAB EF TPOS Mobile Terminal Guid e
NAB EFTPOS MOBILE
REFUNDS (CONTINUED)
Step 6
Ask customer to INSERT or SWIPE their card
Step 8
Ask customer to press ENTER to print the refund receipt to sign
Note: Even if a PIN is entered, a signed receipt will still
be required
Step 7
Ask customer to select an account
Step 9
An acknowledgement displays once the refund has been
approved and the merchant receipt with signature request
will print
Remove card from the terminal.
NAB EFTPOS Mobile Terminal Guide 25
NAB EFTPOS MOBILE
REFUNDS (CONTINUED)
Step 10
Ask customer to sign the receipt.
You will need to verify your customer’s signature
with the signature on the card.
Press Yes if the signature matches.
Step 11
Press Yes to print the customer receipt if required
The customer will receive the refund within 2 to 4 business
days for Visa, MasterCard and EFTPOS transactions and up to
5 business days for UnionPay cards.
Note:
For your protection against fraud, please ensure your
passwords are changed regularly
Always compare the signature on the card with the signature
on the receipt
You should always swipe or insert the card through the
terminal rather than key entering the card information to
reduce your exposure to fraudulent transactions.
26 NAB EFTPOS Mobile Terminal Guide
NAB EFTPOS MOBILE
REVIEW DETAILS OF THE LAST TRANSACTION
This function allows you to review the details of the last transaction processed on the terminal screen before you proceed to
print a duplicate receipt.
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the Menu key
Step 2
Press 3 to select Batch
Step 4
The details of the last transaction display
Step 5
Press F3 to select Info for further details about
the transaction
Step 3
Press 3 to select Review Batch
NAB EFTPOS Mobile Terminal Guide 27
NAB EFTPOS MOBILE
RE-PRINT RECEIPT FOR THE LAST TRANSACTION
This function allows you to print a duplicate receipt for the last transaction processed.
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the Menu key
Step 2
Press 2 to select Print
Step 4
Press 1 to select Last
A duplicate Customer receipt for the last transaction will print
Step 3
Press 1 to select Transactions
28 NAB EFTPOS Mobile Terminal Guide
NAB EFTPOS MOBILE
RE-PRINT RECEIPT FOR PAST TRANSACTIONS WITH INVOICE NUMBER
This function allows you to print a duplicate receipt for a particular transaction (invoice number) within the same
settlement period.
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the Menu key
Step 2
Press 2 to select Print
Step 4
Press 2 to select Invoice
Step 5
Enter the invoice number and press ENTER
Step 3
Press 1 to select Transactions
Step 6
Press ENTER to print the duplicate customer receipt
NAB EFTPOS Mobile Terminal Guide 29
NAB EFTPOS MOBILE
PRINT TRANSACTION LISTING
This function provides a print out of all transactions processed since the last settlement.
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the Menu key
Step 2
Press 2 to select Print
Step 4
Press 1 to select Audit
The transaction list will begin printing
Step 3
Press 2 to select Reports
30 NAB EFTPOS Mobile Terminal Guide
NAB EFTPOS MOBILE
PRINT SETTLEMENT TOTALS – PRE-SETTLEMENT
This function prints a listing of all transactions performed after the last settlement time until the current time.
A pre-settlement does not settle the terminal
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the MENU button on the home screen
Step 2
Press 3 to select Batch
Step 4
Press Yes to print a transaction list
A transaction list prints that lists all individual transactions.
Step 3
Press 4 to select Batch Totals
A pre-settlement receipt prints which lists the batch totals.
NAB EFTPOS Mobile Terminal Guide 31
NAB EFTPOS MOBILE
PRINT SETTLEMENT TOTALS – LAST SETTLEMENT
This function will reprint the total value of the transactions by card type at Last Settlement.
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the Menu key
Step 2
Press 3 to select Batch
Step 3
Press 2 to select Last Settlement
The last settlement receipt prints automatically.
32 NAB EFT POS Mobile Terminal Guide
NAB EFTPOS MOBILE
MANUAL SETTLEMENT
This function allows you to manually close the batch and settle for the day.
Note: Your terminal will settle automatically at 9:30pm AEST daily, unless a manual settlement is performed. You can also
set your terminal to automatically settle at a time that suits you. To do this, refer to NAB EFTPOS Mobile Automatic Settlement
Time Set-up on page 50.
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the Menu key
Step 2
Press 3 to select Batch
Step 3
Press 1 to select Settle
The settlement process commences, and when successfully
processed, the settlement receipt will print.
Step 4
Press Yes to print a transaction list
A transaction list prints that lists all individual transactions.
NAB EFTPOS Mobile Terminal Guide 33
NAB EFTPOS MOBILE
PRE-AUTHORISATION
The Pre-Authorisation feature is optional. You may enable or disable this feature by contacting the Merchant Service Centre.
Pre-Authorisation is used to reserve a value amount on a cardholder’s account. The value amount is generally held for up to
7 days depending on the cardholder’s financial institution.
The funds held are not debited from the cardholder’s account until final payment, a Pre-Authorisation Completion, is
processed. It is important to retain the Pre-Authorisation merchant receipt as the pre-authorisation completion cannot be
completed without the Approval Code from the receipt.
Pre-Authorisations are available for credit cards only.
Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may
not apply or may be initiated via the POS.
Step 1
Press the Menu key
Step 2
Press 1 to select Transaction
Step 3
Press 5 to select Pre-Auth
Step 4
Enter the pre-authorisation amount and press ENTER
34 NAB EF TPOS Mobile Terminal Guide
NAB EFTPOS MOBILE
PRE-AUTHORISATION (CONTINUED)
Step 5
Ask customer to INSERT or SWIPE their card
Step 6
Ask customer to enter their PIN and ENTER,
or press ENTER to sign
Step 7
An “Approved” acknowledgement displays once the
pre-authorisation has been processed successfully and
the merchant receipt will print automatically.
Remove card from the terminal
Step 8
Ask customer to sign the receipt if required.
You will need to verify your customer’s signature
with the signature on the card.
Press Yes if the signature matches
NAB EFTPOS Mobile Terminal Guide 35
NAB EFTPOS MOBILE
PRE-AUTHORISATION (CONTINUED)
Step 9
Press Yes to print the customer receipt if required.
36 NAB EFTPOS Mobile Terminal Guide
NAB EFTPOS MOBILE
PRE-AUTHORISATION COMPLETION
The Pre-Authorisation Completion process looks up the original pre-authorisation record, confirms the transaction value and
puts the pre-authorisation payment through as a transaction.
A Pre-Authorisation Completion transaction should be performed within 7 days from when the Pre-Authorisation was
processed. The value amount is generally held for up to 7 days on pre-authorisation, depending on the cardholder’s
financial institution.
Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may not
apply or may be initiated via the POS.
Step 1
Press the Menu key
Step 2
Press 1 to select Transaction
Step 3
Press 6 to select Completion
Step 4
Enter the pre-authorisation completion amount and
press ENTER
NAB EFTPOS Mobile Terminal Guide 37
NAB EFTPOS MOBILE
PRE-AUTHORISATION COMPLETION (CONTINUED)
Step 5
Enter the 6 digit APPROVAL CODE from the merchant
receipt and press ENTER
Step 6
Press ENTER to confirm the pre-authorisation
transaction retrieved by the terminal.
Step 6a
Ask customer to INSERT or SWIPE their card
Step 6b
Enter the last 8 digits of the RRN from the merchant receipt
and press ENTER
If the pre-authorisation transaction is not found on the
terminal, the customer’s credit card will be required.
Proceed to Step 6a.
Otherwise, proceed to Step 7.
38 NAB EFTPOS Mobile Terminal Guide
NAB EFTPOS MOBILE
PRE-AUTHORISATION COMPLETION (CONTINUED)
Step 6c
Enter the pre-authorisation date from the
merchant receipt in DD/MM format and
press ENTER
Step 6d
Press ENTER to confirm the completion transaction.
Step 6e
An “Approved” acknowledgement displays once the
completion has been processed successfully and the
merchant receipt will print automatically.
Remove card from the terminal.
Proceed to Step 8.
Step 7
Press ENTER to confirm the completion transaction.
The merchant receipt will print automatically.
NAB EFTPOS Mobile Terminal Guide 39
NAB EFTPOS MOBILE
PRE-AUTHORISATION COMPLETION (CONTINUED)
Step 8
Ask customer to sign the receipt if required. You will need
to verify your customer’s signature with the signature on
the card.
Press Yes if the signature matches
Step 9
Press Yes to print the customer receipt if required.
40 NAB EF TPOS Mobile Terminal Guide
NAB EFTPOS MOBILE
MOTO
This function is for use when processing card payments for orders received by mail or telephone or initiated over the
internet (ECOM).
MOTO transactions do not incur a surcharge and the transaction will display as MOTO on the receipt and settlement
transaction listing. MOTO transactions can be processed on credit or charge cards only.
Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may
not apply or may be initiated via the POS.
Step 1
Press the Menu key
Step 2
Press 1 to select Transaction
Step 3
Press 7 to select MOTO
Step 4
Enter the sale amount and press ENTER
Step 5
Commence entering the customer’s card number
NAB EFTPOS Mobile Terminal Guide 41
NAB EFTPOS MOBILE
MOTO (CONTINUED)
Step 6
Complete entering the customer’s card number,
and press ENTER
Step 7
Enter the card expiry date receipt in MMYY format
and press ENTER
Step 8
Enter the CCV number from the card and press ENTER
Step 9
Press the corresponding number to select type of order
42 NAB EF TPOS Mobile Terminal Guide
NAB EFTPOS MOBILE
MOTO (CONTINUED)
Step 10
Press the corresponding number to select
frequency of transaction
Step 11
Press ENTER to confirm the MOTO transaction
Step 12
An acknowledgement displays once the sale has been
approved and the merchant receipt will print.
Step 13
Press Yes to print the customer receipt if required.
NAB EFTPOS Mobile Terminal Guide 43
NAB EFTPOS MOBILE
MANUAL KEY ENTRY
The manual key entry function is only available if approved by NAB. To submit a request for this function, contact the
Merchant Service Centre.
It is recommended that merchants do not manually enter card details without first attempting to swipe or insert the card in
the card readers. Using this function will require customer signature verification, and any surcharge that has been set on the
terminal will apply to the sale.
Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may
not apply or may be initiated via the POS.
Step 1
Enter the sale amount directly from the home screen
and press ENTER
Step 2
Commence entering the customer’s card number
Step 3
Complete entering the customer’s card number,
and press ENTER
Step 4
Enter the card expiry date in MMYY format
and press ENTER
44 NAB EF TPOS Mobile Terminal Guide
NAB EFTPOS MOBILE
MANUAL KEY ENTRY (CONTINUED)
Step 5
Enter the CCV number from the card and
press ENTER
Step 6
Press ENTER to confirm the transaction
Step 7
An acknowledgement displays once the sale has
been approved and the merchant receipt with signature
request will print
NAB EFTPOS Mobile Terminal Guide 45
NAB EFTPOS MOBILE
MANUAL KEY ENTRY (CONTINUED)
Step 8
Ask customer to sign the receipt.
You will need to verify your customer’s signature with the
signature on the card. If this is correct, press Yes
Step 9
Press Yes to print the customer receipt if required.
46 NAB EFTPOS Mobile Terminal Guide
NAB EFTPOS MOBILE
VOID LAST
This function allows the last transaction performed to be cancelled. This is an optional feature and you may enable or disable
this feature by contacting the Merchant Service Centre.
A void last transaction will not appear on the Merchant Statement, Settlement report or on the cardholder’s statement.
Note: This function is only available for credit transactions. If you need to cancel a debit (cheque or savings) transaction,
a refund must be processed.
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the Menu key
Step 2
Press 3 to select Batch
Step 3
Press 5 to select Void Last
Step 4
Review the transaction details and press ENTER to confirm
The merchant copy of the voided receipt will
print automatically.
NAB EFTPOS Mobile Terminal Guide 47
NAB EFTPOS MOBILE
VOID LAST (CONTINUED)
Step 5
An acknowledgement will be displayed once the transaction
has been voided
Step 6
Press ENTER to print the customer receipt if required.
48 NAB EF TPOS Mob ile Terminal Guide
CONFIGURATION ON THE
NAB EFTPOS MOBILE TERMINAL
There are several functions and settings that you can set directly on the terminal.
These settings enable you to:
• Change how certain functions work (such as changing the time that automatic settlement begins for the terminal,
or prompting for a transaction listing printout at settlement)
• Change values used on the terminal (such as changing your merchant password)
• Change the communication method your terminal uses
• Turn some functionality on or off (such as charging a surcharge for certain credit card transactions).
NAB EFTPOS Mobile Terminal Guide 49
NAB EFTPOS MOBILE
AUTOMATIC SETTLEMENT TIME SET-UP
This function allows you to set-up the terminal to automatically settle every day at a preferred time that you specify.
The terminal must be switched on for automatic settlement to occur. For overnight settlements, it is recommended the
terminal remains on its charging base.
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the Func key
Step 2
Enter 13 using the PINpad and press ENTER
Step 3
Press ENTER to change the time
Step 4
Enter the new time in the 24 hour HH:MM format,
and press ENTER
50 NAB EFTPOS Mobile Terminal Guide
NAB EFTPOS MOBILE
AUTOMATIC SETTLEMENT TIME SET-UP (CONTINUED)
Step 5
The new settlement time displays
Step 6
Press CANCEL to exit
NAB EFTPOS Mobile Terminal Guide 51
NAB EFTPOS MOBILE
TRANSACTION LISTING PRINTOUT
By default, the Transaction Listing does not print automatically at the time of settlement. This applies to both automatic and
manual settlement.
This function enables you to display a prompt at the time of settlement to print the Transaction Listing.
Note: When the Transaction Listing printout prompt is turned on, if you are not there at the time of settlement to select yes
or no to print, the Transaction Listing will automatically print after 1 – 2 minutes.
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
52 NAB EFTPOS Mobile Terminal Guide
NAB EFTPOS MOBILE
TRANSACTION LISTING PRINTOUT – TURN PROMPT ON
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the Func key
Step 2
Enter 14 using the PINpad and press ENTER
Step 3
Press ENTER to turn on the prompt to print the
Transaction Listing
Step 4
The prompt is turned on. Press CANCEL to exit
NAB EFTPOS Mobile Terminal Guide 53
NAB EFTPOS MOBILE
TRANSACTION LISTING PRINTOUT – TURN PROMPT OFF
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the Func key
Step 2
Enter 14 using the PINpad and press ENTER
Step 3
Press ENTER to turn off the prompt to print the
Transaction Listing
Step 4
The prompt is turned off. Press CANCEL to exit
54 NAB EF TPOS Mobile Terminal Guide
NAB EFTPOS MOBILE
START SHIFT
This function will start a shift reprint the total value of the transactions by card type at Last Settlement.
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the Func key
Step 2
Enter 63 using the PINpad and press ENTER
Step 3
Press 1 to select Start / End Shift
Step 4
The screen shows Shift mode has been activated
NAB EFTPOS Mobile Terminal Guide 55
NAB EFTPOS MOBILE
END SHIFT
This function will end a shift, print shift totals and deactivate shift mode.
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the Func key
Step 2
Enter 63 using the PINpad and press ENTER
Step 3
Press 1 to select Start / End Shift
Step 4
The screen will display the below messages and print the
shift report
56 NAB EFT POS Mobile Terminal Guide
NAB EFTPOS MOBILE
END SHIFT (CONTINUED)
Step 5
Follow the prompts displayed on the screen to
Re-print shift totals, clear totals and end shift
NAB EFTPOS Mobile Terminal Guide 57
NAB EFTPOS MOBILE
PRINT CURRENT SHIFT TOTALS
This function will print current shift totals without ending the shift.
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the Func key
Step 2
Enter 63 using the PINpad and press ENTER
Step 3
Press 2 to Print current shift totals
Step 4
The screen will display the below messages and print the
current shift report
58 NAB EFTPOS Mobile Terminal Guide
NAB EFTPOS MOBILE
SURCHARGE
Merchants have the ability to charge customers an additional fee for paying by debit or credit cards – surcharging.
The surcharge can be either a fixed fee or a percentage fee based on the value of the transaction.
A surcharge fixed fee amount that is greater than $3 or a percentage amount greater than 15% is prohibited by the terminal.
If you do decide to charge customers a fee for paying by a debit or credit card you will need to make sure you do not act in a
misleading or deceptive way.
You should ensure customers are aware of:
• The extra charge, and
• The surcharge rate before the transaction is entered into.
This can be done in many ways, including in-store notices or prominent messages on bills. Customers can choose whether
to pay the card fee or to use another form of payment, for example cash. The customer will have the option on the terminal
screen to not accept the surcharge and cancel the transaction.
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
NAB EFTPOS Mobile Terminal Guide 59
NAB EFTPOS MOBILE
SURCHARGE – TURN ON/OFF
Note: : This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the Menu key
Step 2
Press 4 to select Terminal
Step 4
Press F1 to select Enable
Step 5
Surcharging is enabled. Press CANCEL
Step 3
Press 5 to select Surcharging
60 NAB EF TPOS Mobile Terminal Guid e
NAB EFTPOS MOBILE
SURCHARGE – CARD ACCEPTANCE SET-UP
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the Menu key
Step 2
Press 4 to select Terminal
Step 4
Press ENTER
Step 5
Use the F2 and F3 buttons to scroll to the card issuer,
and press ENTER
Step 3
Press 5 to select Surcharging
NAB EFTPOS Mobile Terminal Guide 61
NAB EFTPOS MOBILE
SURCHARGE – CARD ACCEPTANCE SET-UP (CONTINUED)
Step 6
Press 1 to enter a Fixed Fee or 2 to enter a Percentage
of the Total
Step 8
Press ENTER to confirm the value entered
Step 7
Enter the fixed fee amount or percentage of the total rate,
and press ENTER
62 NAB EFTPOS Mobile Terminal Guide
NAB EFTPOS MOBILE
SURCHARGE – CARD ACCEPTANCE SET-UP (CONTINUED)
Step 9
The value entered will display in the Select Issuer screen.
Repeat steps 5 to 8 for each card or account type, to apply
a surcharge value.
Press CANCEL to exit menu
Step 10
Press OK to print surcharge summary receipt or
CANCEL to exit
Surcharge Summary Receipt
Note: The surcharge charge amount details
will be included on every EFTPOS receipt
NAB EFTPOS Mobile Terminal Guide 63
NAB EFTPOS MOBILE
CHANGE MERCHANT PASSWORD
This function allows you to change the Merchant password. This password change feature will change your refund
password only.
Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the Func key
Step 2
Enter 90 using the PINpad and press ENTER
Step 3
Press ENTER to change the password
Step 4
Enter the current password and press ENTER
64 NAB EF TPOS Mobile Terminal Guide
NAB EFTPOS MOBILE
CHANGE MERCHANT PASSWORD (CONTINUED)
Step 5
Enter the new password and press ENTER
Step 6
Enter the new password again and press ENTER
Step 7
A confirmation message displays
NAB EFTPOS Mobile Terminal Guide 65
COMMUNICATION OPTIONS
In addition to Mobile 3G connectivity, the following communication options are available on NAB EFTPOS Mobile terminals:
• Broadband internet via Ethernet
• Broadband internet via Wi-Fi
• Dial Up
Merchants must have:
• Release 3.14 software (or higher) downloaded on their terminals for the different communication options to be available.
• Broadband and/or dial up capability set up in store according to the communication requirements for the terminal
(refer to Requirements for different communication options on NAB EFTPOS Mobile terminals on page 63).
The terminal must have:
• Been set up for the communication options that may be used by the terminal
• Been paired with the base to allow Bluetooth to work with broadband internet and dial up communication options
Contact the Merchant Service Centre or Integrated Help Desk to assist with setting up the terminal for a new communication
method or pairing the terminal and base for Bluetooth.
Once the initial set up has been completed, the merchant can switch between the communication options on the terminal
at any time as required.
66 NAB EF TPOS Mobile Terminal Guide
REQUIREMENTS FOR DIFFERENT COMMUNICATION OPTIONS ON NAB
EFTPOS MOBILE TERMINALS
Requirements for Different Communication Options on NAB EFTPOS Mobile Terminals
All communication options come configured on new terminals and when a new terminal is installed, it will be set up to
operate on either 3G Mobile (GPRS) or the merchant’s preferred communications option that already exists in store.
It is possible to switch to a different communications option after the terminal has been installed, provided that the
facility has been set up in store according to the terminal requirements. When these facilities are available in the store, the
merchant may initially need assistance from the Merchant Service Centre or Integrated Help Desk to ensure that any specific
configuration settings required for that store are set up for the terminals.
What you need to know about each communication option
Option Communicates with
3G Mobile A Telstra 3G SIM card, much
Broadband Internet
via Ethernet
Broadband Internet via
Wi-Fi
Dial Up A dedicated phone line^ A dedicated Analogue
NAB using…
like a mobile phone
The internet, using an
Ethernet cable
The internet, using
a Wi-Fi hotspot
What you need to use this
option
A Telstra 3G SIM card – your
terminal already has this
A router^ with an internet
connection and an Ethernet
cable.
If using a store network,
you need to plug the
terminal base in via an
Ethernet cable
#See note below re
Firewall/security filtering
and network configuration
requirements
Wi-Fi hotspot and
Password
#See note below re
Firewall/security filtering
and network configuration
requirements
or PSTN phone line^
Do not use dial up via NBN
Limitations with
this option
3G black spots Everyone. Available in store
Connecting to a public
Wi-Fi network may impact
transaction processing
Slower communication
and functionality download
times
Who can use
this option
and on the road with 3G
coverage on the Telstra
Mobile Network
Everyone with
internet access
This is the fastest option for
transacting
Everyone with internet
access plus a Wi-Fi hotspot
Anyone in a 3G network
weak spot^ or without
access to the internet or
Wi-Fi
^ The merchant should contact their Internet provider to help them set up Broadband Internet or dial up facilities in store.
NAB does not provide routers or assistance with setting up Internet access in store.
# For Broadband Internet Ethernet and Wi-Fi connection, you need to configure your network:
• to enable DHCP
• WPA2 secured network – Wi-Fi only
• if your outbound internet connection is filtered via a firewall or any other security appliance, update your security
appliance or firewall to allow traffic to the following URL and Port Numbers:
o URL: prodnabposna3000.nab.com.au
o Port: 7000-7034
NAB EFTPOS Mobile Terminal Guide 67
SWITCH TO A DIFFERENT COMMUNICATION OPTION
Step 1
Press the Menu key
Step 2
Press 4 to select Terminal
Step 4
Use the F2 and F3 buttons to scroll to the communication
option, and press ENTER
Note: There will be a slight delay while the terminal
connects to the new communication network.
Step 3
Press 4 to select Host Comms
68 NAB EF TPOS Mobile Terminal Guide
PAIR THE TERMINAL AND BASE FOR BLUETOOTH
The terminal and base must be paired for Bluetooth before dial up or internet communication options can be set up on
the terminal.
To Check if the Base and Terminal are Already Paired
Step 1
Check for the Bluetooth symbol in the status header bar at
the top of the terminal screen
• If the Bluetooth symbol is displayed but shows grey, go
to step 2.
Step 3
Check that the power to the base is turned on and that the
power cable is connected correctly.
Step 4
Return the terminal to the base and check the power symbol
on the terminal screen to check that it is charging.
Step 5
Remove the terminal from the base again and check if the
Bluetooth symbol shows green.
• If the Bluetooth symbol still remains grey, it may
indicate that the terminal is not paired with the base
for Bluetooth. Contact the Merchant Service Centre or
Integrated Help Desk for help with pairing the terminal
and the base.
• If the Bluetooth symbol is not displayed at all, it
indicates that you may need to update the version of
the software on your terminal. Contact the Merchant
Service Centre or Integrated Help Desk for help
with this.
Step 2
Remove the terminal from the base, then check if the
Bluetooth symbol shows green.
• If the Bluetooth symbol shows green, it indicates that
the terminal is currently communicating with a base
via Bluetooth. This means the terminal is paired with
the base.
• If the Bluetooth symbol remains grey, go to step 3.
NAB EFTPOS Mobile Terminal Guide 69
PAIR THE TERMINAL AND BASE FOR BLUETOOTH
To Pair the Terminal and the Base for Bluetooth
When you contact the Merchant Service Centre for help to pair the terminal and base for Bluetooth, they will help you to
work through the following steps.
Step 1
Press the Menu key
Step 2
Press 4 to select Terminal
Step 4
Press 3 to select Manager Menu
Step 5
Enter the password and press ENTER
Step 3
Press 3 to select Other
Note: The default password is 1234, unless you have
changed it with the Merchant Help Desk.
70 NAB EFT POS Mobile Terminal Guide
PAIR THE TERMINAL AND BASE FOR BLUETOOTH (CONTINUED)
Step 6
Tap Control panel
Step 7
Tap Terminal settings
Step 8
Tap Communication means
Step 9
Tap Bluetooth
NAB EFTPOS Mobile Terminal Guide 71
PAIR THE TERMINAL AND BASE FOR BLUETOOTH
Step 10
Tap Base
Step 11
Tap Association
Step 12
Tap New Base
• If the base and terminal are paired successfully, the
Association Complete confirmation message displays.
Go to the next step.
• If the base and terminal are not paired successfully,
the Association Incomplete message displays. If this
occurs, repeat all of the above steps to pair the base and
terminal for Bluetooth.
Step 13
A message displays on the terminal to warn that the terminal
will reboot
72 NAB EFTPOS Mobile Terminal Guide
The terminal reboots automatically.
PAIR THE TERMINAL AND BASE FOR BLUETOOTH (CONTINUED)
Step 14
The Idle screen redisplays with the Bluetooth
symbol in the status header bar of the terminal.
NAB EFTPOS Mobile Terminal Guide 73
SET UP THE TERMINAL FOR DIAL UP COMMUNICATION
The merchant must have a land line in store.
If the merchant does not have this available, the merchant must speak to their telephone provider to help set this up
before proceeding.
Make sure that the base and terminal have been paired for Bluetooth (refer to Pair the terminal and base for Bluetooth
on page 65).
Step 1
Remove the cover from the bottom of the base and plug the telephone land line into the Phone IN port in the terminal base.
Step 2
On the terminal, press the Menu button then press 4 for Terminal, then 4 for Host Comms, then select Dialup to switch
the communications option to Dialup (refer to Switch to a Different Communication Option on page 67).
74 NAB EF TPOS Mobile Terminal Guide
SET UP THE TERMINAL FOR BROADBAND INTERNET VIA ETHERNET
COMMUNICATION
The merchant must have Broadband Internet available in store and have an Ethernet cable.
If the merchant does not have Broadband Internet available, the merchant must speak to their telephone provider to help
them set this up.
Make sure that the base and terminal have been paired for Bluetooth (refer to Pair the terminal and base for Bluetooth on
page 65).
Step 1
Plug the Ethernet cable into the back of the base
Step 2
On the terminal, press the Menu button then press 4 for Terminal, then 4 for Host Comms, then select ETH to switch the
communications option to Ethernet (refer to Switch to a Different Communication Option on page 67).
NAB EFTPOS Mobile Terminal Guide 75
SET UP THE TERMINAL FOR BROADBAND INTERNET VIA
WI FI COMMUNICATION
The merchant must have access to a Wi-Fi hotspot.
If the merchant does not have access to a Wi-Fi hotspot, the merchant must speak to their telephone provider to help them
set this up.
Make sure that the base and terminal have been paired for Bluetooth (refer to Pair the terminal and base for Bluetooth on
page 68).
Call the Merchant Service Centre to help direct you through the steps to set up the terminal for Broadband Internet via Wi-Fi.
Step 1
Press the Menu key
Step 2
Press 4 to select Terminal
Step 3
Press 3 to select Other
Step 4
Press 3 to select Manager Menu
76 NAB EFT POS Mobile Terminal Guide
The merchant copy of the voided receipt will
print automatically.
Step 5
Enter the password and press ENTER
Note: The default password is 1234, unless you have
changed it with the Merchant Help Desk.
Step 8
Tap Communication means
Step 9
Step 6
Tap Control panel
Step 7
Tap Terminal settings
Tap Wi-Fi
NAB EFTPOS Mobile Terminal Guide 77
Step 10
Tap Enabler
Step 13
Use the onscreen keypad to enter the password for the
selected Wi-Fi hotspot, then tap the green button to Enter.
Step 11
Tap Scan networks to find available hotspots
Step 12
Select the required network
When the password is entered correctly the message
New Profile displays. The Wi-Fi symbol in the status
header of the terminal displays green.
Step 14
On the terminal, press the Menu button then press 4 for
Terminal, then 4 for Host Comms, then select WiFi to switch
the communications option to WiFi (refer to Switch to a
Different Communication Option on page 64).
78 NAB EFTPOS Mobile Terminal Guide
ADDITIONAL PINPAD FUNCTIONS
Below are the additional functions you can complete on the PINPad
Note: These functions are not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
Step 1
Press the Func key
Step 2
Press the corresponding function number
Step 3
Press ENTER.
The relevant function will display on the PINPad
Function Description
1 View Batch
5 Display Transaction Totals
8 View Batch Number
21 View Transaction By Invoice Number
58 Print Tip Report
70 Reprint Last Statement
71 Reprint Last Statement from Host
72 Reprint Last Transaction Record
73 Reprint Specific Transaction Record
74 View Host Totals
75 View Transaction List
120 Display auto settlement time
NAB EFTPOS Mobile Terminal Guide 79
STATIONERY ORDER
(ORDERING RECEIPT ROLLS)
You may order receipt rolls directly from your terminal. The stationery order will be sent after a logon or the next financial
transaction. You will receive an order of 20 rolls within 2-5 business days.
Step 1
Press the Func key
Step 2
Enter 30 using the PINpad and press ENTER
Step 3
Press ENTER to order receipt rolls
Step 4
A message displays to confirm the order has been submitted
80 NAB EF TPOS Mob ile Terminal Guide
CHANGING THE RECEIPT ROLL
Step 1
Open the paper compartment by lifting the catch located at
the top of the contactless landing zone, and pull the cover to
the rear of the terminal
Lift catch up
Pull cover
open
Step 2
Insert the paper roll into the compartment, as shown below
Step 4
Maintain the paper and close the cover
Step 5
Press simultaneously on both upper corners of the
contactless landing zone, as shown by red arrows below,
until it clips into position
Step 3
Pull the paper up towards the top of the terminal
Step 6
If required, press the Feed key on the keypad to advance
the paper
NAB EFTPOS Mobile Terminal Guide 81
COMMON ERROR MESSAGES
Below are some common error messages that may appear on your terminal that you can resolve
Message Description Action to take
DECLINED Card is not supported Decline transaction.
Advise customer that the card cannot be accepted
by the terminal, and obtain another form of payment
OPERATOR TIMEOUT The terminal has reached an
inactivity time out
SIGNATURE ERROR Transaction has been cancelled
due to signature mismatch
TRANSACTION CANCELLED Transaction has been deliberately
cancelled
CARD EXPIRED An expired card has been presented
for payment
BATCH FULL The transaction batch is full and the
terminal is unable to accept further
transactions
INVALID NUMBER Card presented has failed a check
when it was read by the terminal
The transaction is cancelled.
Wait for the error message to disappear and the
terminal to return to Idle state. Retry the transaction
Obtain another form of payment
Wait for the error message to disappear and the
terminal to return to Idle state. Retry the transaction
Decline transaction.
Advise customer that the card has expired, and obtain
another form of payment
Decline transaction.
Perform manual settlement and retry
the transaction
Decline the transaction.
Wait for the error message to disappear and
the terminal to return to Idle state. Retry the
transaction. If the error persists, advise customer
the card number is invalid and obtain another
form of payment
NO RESPONSE Communication error, no response
from host
POWER FAILED No power to PINpad
NO SIGNAL/
NETWORK ERROR
SYSTEM ERROR This is a terminal configuration issue Call the Merchant Services Centre for help to resolve
Contact the Merchant Services Centre to resolve any other error codes. The numbers to call are noted on page 4.
No GPRS signal, or terminal is unable
to detect the signal
Decline the transaction.
Wait for the error message to disappear and
the terminal to return to Idle state. Retry the
transaction.
Remove terminal from base, and turn off terminal.
Ensure all cables are plugged in properly, and turn
on the terminal again. Ensure the battery symbol is
flashing (i.e. the terminal is charging).
Retry the transaction
Decline the transaction.
Restart the terminal and check for the GPRS signal
on the status bar
the issue
82 NAB EFT POS Mobile Terminal Guide
ELECTRONIC FALLBACK PROCEDURE
In the event of the terminal being unable to communicate with NAB, (example: no signal, no response error) it will default to
a ‘fallback’ situation, i.e. stores transact offline and will be updated to the server at a later time.
Amounts above your floor limit require an approval code to be obtained from the appropriate authorisation centre and
entered when requested into the terminal.
For authorisations call
Credit Cards 13 25 15
Debit Cards 1300 360 852
NAB EFTPOS Mobile Terminal Guide 83
MANUAL CARD TRANSACTION PROCESSING
In the event your terminal is unable to communicate with
NAB, you may need to revert to manual transactions.
To complete a manual card transaction, please follow the
steps below:
Completing the transaction
• Confirm that the card is a Visa or MasterCard.
• If Diners or AMEX – refer to relevant guides provided by
Diners or AMEX.
• If it’s a Bank owned Debit Card – ask the cardholder for
another form of payment.
NOTE: Scheme (Visa/MasterCard) Debit cards are accepted.
• Check the validity dates (expiry date) on card.
• While the cardholder is present:
• Phone NAB Key Auth 13 25 15. You will need:
− the cardholder’s card
− Sales Voucher
− NAB Store Number
NOTE: The Store Number can be found on the first line
engraved on the metal plate at the bottom left corner
of the imprinter.
Completing a Sales Voucher
• Place the card face up in the imprinter.
• Place the Sales Voucher face up in the imprinter over
the card.
• Firmly slide the imprinter handle across the Sales Voucher,
returning it to its original position.
• Retain the cardholder’s card until the transaction has been
finalised.
• Remove and destroy the cover sheet of the Sales Voucher.
Ensure card and merchant details are clearly imprinted on
all copies.
• Fill in the date, a brief and specific description of the
goods/services, and the amount of the sale. Tick the box
applicable to the credit card type (MasterCard/Visa) and
initial. Ask the customer to sign the Sales Voucher.
• Compare signature on the Sales Voucher with the
signature on the card.
For further assistance
Contact the Merchant Service Centre on 1300 369 852
24 hours a day, 7 days a week or visit www.nab.com.au
• Select option 4 (Purchase) by keying the corresponding
option number into your telephone keypad.
• Follow the prompts, and key the details into your
telephone keypad when requested:
− the transaction type – card present, mail order/
telephone order, Internet,
− purchase, or recurring transaction,
− the amount of the sale in dollars and cents,
− cardholder’s account number in full,
− expiry date on card.
• If the request is approved you will be given an
authorisation number that must be recorded in the
appropriate space on the Sales Voucher (refer to next
paragraph ‘How to complete a sales voucher’).
Important Note! Do not bank the voucher, the transaction
is automatically processed, you just need to store the
approved voucher for 18 months in accordance with the
Payment Card Industry Data Security Standards and the
Merchant Agreement Terms & Conditions.
• If the request is declined:
− request alternative payment from the cardholder, and
− advise the cardholder to contact the card issuer (do not
provide any reason for the authorisation request being
declined).
84 NAB EF TPOS Mob ile Terminal Guide
TERMINATION OF EFTPOS MERCHANT SERVICE
Should you elect to terminate your EFTPOS merchant service with NAB, you will need to call the Merchant Service Centre
to arrange for all terminals, printers, power packs and cabling to be picked up from you. You will also need to return your
imprinter and any unused stationery.
A fee may be charged for early termination/closure or where all equipment is not returned to NAB.
Failure to complete this process will see fees continue to be charged to your account until completion.
Fees will be charged in accordance with the Merchant Agreement and Letter of Offer. Terminal rental fees are charged per
calendar month or part thereof. There are no refunds or pro rata calculation of terminal rental fees should you return a
terminal or terminate your Merchant Agreement part way through a billing period.
NAB EFTPOS Mobile Terminal Guide 85
NOTES
86 NAB EF TPOS Mobile Terminal Guide
NOTES
NAB EFTPOS Mobile Terminal Guide 87
©2018 Nat ional Aus tralia Ba nk Limite d ABN 12 00 4 04 4 937 AFSL and A ustralia n Credit L icence 23 0686 A 131031-0 719
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