Mytrex MXD User Manual

Users Manual for the

Mytrex Model MXD

Personal Emergency Response System

Manufactured by Mytrex, Inc.

10321 S. Beckstead Lane

South Jordan, Utah 84095

[phone], fax [phone]

Toll free [phone] fax [phone]

© 2011 All Rights Reserved

MXD Users Manual
April 5, 2012

Introduction

Congratulations! You have chosen the Mytrex MXD Personal Emergency Response System
(PERS), which you have obtained through the following service provider:

[Providers name

Providers address

Business Toll free number

Response Center Toll Free Number (if different from business number)

Fax Number

Email address

Web site]

The MXD has been created to provide you comfort, reassurance, and peace of mind by making it
possible for help to be just a touch of a button away.

Pressing your waterproof personal help button (PHB) will immediately activate the MXD PERS
unit. Within seconds, your response center will be notified of your need for assistance. When a
call for help is received, the response center’s computers provide an attendant with all of your
personal information. The attendant will talk to you through the MXD unit's speakerphone. The
attendant will then telephone your family, friends, or emergency services based on the type of
assistance you need. Even if you cannot hear or speak to the attendant, help will be summoned
for you.

The MXD unit is fast and simple to install. Your service provider's representative may connect
the MXD unit during an installation visit, you may elect to do it yourself, or you may ask a
friend or relative to install it for you.

To ensure that you always receive the fastest response time possible, it is very important that you
do the following:

 Notify your service provider of any changes that should be made to your personal

account information. You can update your account by calling your service provider

or by pressing your PHB and relaying the information to the attendant over the
speakerphone. Your response center needs to be aware of changes to your address,
telephone number, responder information, medical history, allergies, doctor information,
hidden key location, and other information that you wish to have on file.

 Test your MXD unit at least once a month by pressing your PHB.
 Always wear your PHB!

This User’s Manual has been designed to help you make the most of your MXD PERS system. If
you have any questions or concerns after reading this manual, please contact your service
provider.

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MXD Users Manual

Base Unit
Help Button

STATUS
Light

Power Block and
Cord (not
removable from
base unit)

April 5, 2012

MXD PERS Equipment Description

OVERVIEW

Your PERS system consists of the MXD base unit, telephone cord, and one or more Personal Help
Buttons (PHBs) or other accessories. The MXD unit incorporates several important features, including:

 Compatible with Voice over IP (VoIP) telephone circuits in addition to standard telephone

technology

 When enabled, interactive voice messages from the unit when the unit is calling the response

center and during certain setup operations

 PHB detection ranges up to 600 feet from the base unit
 Simplified base unit buttons and indicator lights
 State of the art electronics
 Capacity to remember many PHB and other device codes

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Figure 1. MXD Base Unit and Power Cord

MXD Users Manual

WALL (large) Jack

-- Insert large end
of the MXD
telephone cord
here

PHONE (small)
Jack -- Insert your

handset’s

telephone cord
plug here

RESET
Button

T/L
(Test/Learn)
Button

Plug the large end

into the “Wall” jack

on the back of the
base unit

Plug the small end
into the telephone
jack on the wall

April 5, 2012

Figure 2. Rear of MXD Base Unit

Figure 3.

Personal Help Button (PHB) Figure 4. MXD Telephone Cord
Warning: Before your MXD system is ready for operation, it must be properly installed, have completed

a range test, and completed its first call to the response center. See the detailed setup instructions later in
this manual, or for additional information, contact your service provider.

BASE UNIT CONTROLS AND INDICATOR

The MXD base unit has three push buttons, including the large HELP button on the top of the base unit,
and two small buttons on the back of the unit that are used during initial installation and at other times if
needed. Each button is described below.

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MXD Users Manual

If the T/L

button is

pushed:

The base unit will be

placed in the

following mode:

Voice Announcement (if

enabled)

The purpose of this mode

is:

Tone Signal (if voice not

enabled)

Once

RANGE TEST

“Range Test Mode”

Test the range of the PHB
and search for areas where
the PHB signal might not be
detected by the base unit

One brief tone

Twice

MONITOR

“Monitor Mode”

Allow a technician to listen
while the unit is dialing and
transferring data. This helps
the technician troubleshoot
problems.

Two brief tones

Three
times

POWER

“Press HELP to turn off”

Place unit in an inactive state
until unit is unplugged from
AC Power, at which time
unit will automatically turn
off completely

Three brief tones

Four times

SERVICE

“Service Mode”

Allows a response center
attendant to communicate
with the unit during
troubleshooting or re­programming

Four Brief Tones

Five times

Returned to normal
mode

“System Ready”

The unit is returned to its
normal mode, ready to
process alarm signals

Two quick tones in rapid
succession

April 5, 2012

Base Unit Help Button (Figure 1)

Normally, pushing the large blue Help Button on the front of your base unit causes the unit to send a
“Help needed” message to the response center. The Help Button also is used with the T/L button to
conduct range tests and to program the MXD unit to recognize PHBs or other accessories.

STATUS Light (Figure 1)

A small STATUS light is located on the lower left edge of the unit’s large “Help” button. The STATUS

light will display steady or flashing lights, in either red, green or orange color, depending on the status of
the unit. See Page 13 for a more detailed description of the STATUS light signals and their meaning.

T/L (Test/Learn) Button (Figure 2)

The white T/L (Test/Learn) Button is located on the rear of your MXD unit. It is used to place your MXD
unit into special operating modes to conduct PHB range tests, to program PHBs and other accessories,
and to allow technical personnel to diagnose problems and adjust the unit.

T/L Operating Modes Chart

RESET Button (Figure 2)

The black RESET button is located on the rear of your MXD unit. Whenever the RESET Button is
pressed, your MXD unit will return to its standard operating mode, ready to transmit alarms from the

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MXD Users Manual
April 5, 2012

PHB or the Base Unit Help Button if the unit is properly installed. The unit will sound two quick tones
when it is reset. If voice announcements are enabled the unit will announce, “System Ready.”
The RESET Button may also be used to cancel your call for help if your MXD unit is inadvertently
activated. However, to cancel a call for help the RESET Button must be pressed within 10-15 seconds of
activation; otherwise, the unit will already be communicating with the response center. The response
center is staffed 24 hours a day, therefore, it is best to allow your MXD unit to complete the call and tell
the attendant that you accidentally activated your MXD unit.

Personal Help Button (Figure 3)

Each MXD unit is supplied with one or more Personal Help Buttons (PHBs). The PHB is a small
waterproof pendant that may be worn around the neck on a breakaway cord, or may be worn attached to a
wrist band. When pressed, the PHB sends a “Help needed” radio signal to the MXD base unit, causing it
to call the monitoring center. Within a few seconds, an attendant will talk to you through your MXD base

unit’s speaker to determine if help is needed. The PHB transmitter and the base unit receiver are carefully
designed to ensure that the base unit can detect the PHB’s signal at distances of up to 600 feet away from

the base unit.

Setup Guide

Your MXD is designed to work with many different types of telephone technologies, including traditional
Plain Old Telephone Service (POTS), Voice over Internet Protocol (VoIP), cable company telephone
systems, and Digital Subscriber Line (DSL) service. This section provides instructions for setting up the
MXD to work with POTS, DSL, and VoIP telephone service. Telephone systems provided by cable
companies generally require connections similar to POTS telephones. Please contact your service
provider if none of the following setups work for your system.

Initial Setup steps for Any Type of System:

For any of the following setups:

1. Locate a live telephone jack with an electrical outlet nearby. The electrical outlet must

not be controlled by a light switch. Select a location where the MXD unit can be placed
on a flat, horizontal surface and where it will be located centrally, in a part of your home
that is used frequently. While it is recommended that the MXD be placed on a flat,
horizontal surface, it can be wall mounted if necessary. The MXD unit should be located
away from the immediate vicinity of mechanical noise sources, i.e. oxygen generators,
electrical equipment, and all appliances such as televisions or stereos.

2. If a telephone handset has not been plugged into the telephone jack and used recently,

plug a telephone handset into the jack and make a call using the handset to a working
telephone number. Confirm that the call goes through and that both parties can hear and
speak to one another.

3. Unplug the telephone handset cord from the wall jack.

System Setup for Locations with Plain Old Telephone Service (POTS)

Figure 5 is a general representation of a setup for locations connected to traditional telephone service.

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MXD Users Manual
April 5, 2012

Figure 5. MXD Connections for Traditional (POTS) Telephone Service

1. Complete the installation steps common to all setups that are listed on Page 6.

2. Plug your telephone handset cord into the jack on the back of the MXD unit marked

“PHONE”. If your home is equipped with DSL service, see configurations on page

8.

3. Find the telephone cord that was shipped with your MXD unit, with a larger modular

plug on one end and a smaller modular plug on the other end. Plug the smaller end into
the phone jack on the wall, and the larger end into the jack on the back of the MXD

marked “WALL”.

NOTE: When your MXD unit calls the response center, the telephone and any
other device connected to the PHONE jack on the rear of your MXD unit will be
disconnected during the call. This means if this telephone is off hook, your MXD
unit can still contact the response center. If there are other extensions of the same
telephone number in your home that are off-hook when your MXD unit needs to
place a call, it will not be able to unless the local telephone company has installed an
RJ31X jack or devices called “Line Grabbers” are properly installed on each
telephone extension. The RJ31X jack allows the MXD unit to disconnect any
telephone in the house that may be in use. IF you elect to have an RJ31X installed,
contact your service provider and ask for an RJ31X telephone cord, Mytrex part
number RA400-RJ31X. If you elect to use Line Grabbers, contact your service
provider for ordering and installation instructions.

4. Plug the power transformer into an AC outlet. Verify that the outlet is not controlled by

a light switch.

5. The MXD unit will automatically turn on and announce, “System Ready.” The small

“status” light on the lower left edge of the unit’s large “Help” button will show a steady

green light. This indicates that the unit is connected properly to the telephone circuit
and AC power. If the telephone is connected improperly, the unit will announce, “
Please Check Telephone Connections.” Please see page 20 for information on the

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MXD Users Manual

*Metal objects, mirrors, aluminum siding, and other construction techniques can prevent the signal
from reaching the antenna inside your MXD unit. In such cases, there may be a small area in which
your MXD unit may not respond to your PHB. It may be helpful to relocate your MXD unit, or
move the object that is preventing the signal from being received. Also, electronic devices such as
clock radios, televisions, microwaves, and motors in some appliances can cause radio frequency
interference.

April 5, 2012

status light combinations that will display if the unit is not connected properly to the
telephone system and electrical power, and for troubleshooting instructions.

6. Test the range of the PHB to make sure it works throughout your home and yard as needed.

It may be helpful to have a second person assist with this range test, with one person staying
by the base unit and the other person walking to all areas of the home and yard with the
PHB. To conduct the test:

 Locate the T/L button located on the rear of the MXD unit. Press and release the

T/L button one time. The unit will announce, “Range Test Mode.”

 Immediately press and hold down the PHB. A steady tone will sound from the

base unit speaker as long as the base unit is detecting the pressed PHB.

 Walk around the home and yard while pressing the PHB, and check for the

steady tone from the base unit speaker. Check all areas of the home and yard to
make sure that the signal is received. Take note of any “dead zones” in which the
tone stops.*

 To finish the Range Test, stop pressing the PHB and then press the black

“RESET” button on the rear of the MXD unit. The unit will announce, “System
Ready.”

 If needed, relocate the base unit to eliminate dead zones and conduct another

range test.

7. Initiate your first call to the response center simply by pressing your PHB. The MXD

unit will activate and call the response center. The unit will announce, “Calling for
Help,” and when it has connected to the response center will announce, “Call
Connected, Please Wait.” An attendant will then answer the call as soon as possible, will
welcome you as a customer, and will give you further information.

8. Note: The MXD unit is programmed to automatically call the response center a few

minutes after it has been installed for the first time, if the installer has not already
initiated a first call. This automatic call ensures that the response center is aware of the
new subscriber and knows to be ready to process any alarm calls. The unit usually is
programmed to make this call 30 minutes after installation, but the unit can be
programmed for a different delay period.

Setup for Telephone Service with DSL

In order to achieve reliable telephone connections with the response center, homes with DSL
telephone/computer service require additional installation steps. In the following sections, we have listed
the three configurations for a successful MXD/DSL installation, in order of commonality.

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