MuxLab UHD-4K, 500433 Quick Installation Manual

© MuxLab Inc. 2015 94-000789-A SE-000789-A

8495 Dalton Road, Mount Royal, Quebec, Canada. H4T 1V5

Tel: [phone] Fax: [phone]

Toll Free (North America): [phone]

E-mail: [e-mail] URL: www.muxlab.com

Specifications

Environment

HDMI 1.4 (3D)

Devices

DVD/Blu-Ray, plasma, projectors, monitors, TV, PC,
laptops

Transmission

Transparent to the user

Frequency

25 to 340 MHz

Signals

HDMI 1.4 protocol

Connectors

HDMI Type A 19-pin female

LEDs

One (1) 2160p: Blue
One (1) 1080p: Blue

Resolution

1080p @ 24 fps
3840 X 2160 @ 24 fps
All other resolution and refresh rate cannot be scale
but will be transmit untouched

Color

8, 10 & 12 bit

Audio

LPCM, Dolby Digital, DTS, Dolby Digital Plus,
Dolby True-HD, DTS-HD Master Audio

HDCP

Revision 1.3

Cable

HDMI Cable

Temperature

Operating: 0° to 40°C Storage: -20° to 60°C
Humidity: up to 90% non-condensing

Enclosure

Metal enclosure

Dimensions

3.74” x 3.27” x 0.91” (95 mm x 83 mm x 23 mm)

Weight

1.0 lbs (0.45 Kg)

Power Supply

5VDC, 2A with interchangeable blade for US, UK
and Euro

Compliance

Regulatory: FCC, CE, RoHS

Warranty

2 years

Order Information

500433 HDMI Video Scaler, UHD-4K

HDMI Video Scaler, UHD-4K (500433)

Quick Installation Guide

Overview

The HDMI Video Scaler (500433) allows one (1) HDMI sources to be
distributed to one (1) HDMI display. The scaler supports up to 4K (3840 x

2160), 8-bit color and HD audio. The scaler can upscale a 1080p/24Hz
video to 4K/24Hz or downscale a 4K/24Hz to 1080p/24Hz. The scaler is
HDCP 1.3 compliant and features LED diagnostics. Applications include;
commercial and residential AV systems, classroom projector systems,
digital signage, boardroom systems, collaborative PC systems, medical
information systems.

Pre-Installation Check

Identify the connectors as indicated on the product

© MuxLab Inc. 2015

Installation

In order to install the HDMI Video Scaler, please follow the steps below:

1. Connect the HDMI video source to the input connector of the HDMI

Video Scaler.

2. Connect the HDMI display equipment to the scaled output connector

of the HDMI Video Scaler.

3. Optional: Connect the HDMI display equipment to the bypass output

connector of the HDMI Video Scaler. The bypass output will always
display the current resolution of the source.

4. Select the appropriate mode using the front switch (3 options):

 Bypass: Video capability supported by the television.
 Up: Upscale the 1080p/24Hz video to 4K/24Hz.
 Down: Downscale a 4K/24Hz video to 1080p/24Hz

Note: If the source refresh rate is something else than 24Hz, the
video signal cannot be Upscale or Downscale.

5. Connect the 5 VDC power supply to the product first, and then plug

the power supply into an AC power outlet.

6. Power on the HDMI equipment and verify the image quality.

7. The following diagram shows the final configuration.

Troubleshooting

The following tables describe some of the symptoms, probable causes and possible
solutions in respect to the installation of the HDMI Video Scaler.

Picture/Sound

Probable Cause

Possible Solution

No Image

Wiring

Check continuity
Check correct wiring

No Image

Synchronization

Power off the source and the display.
Power on the devices.

No Image

Resolution not supported

The source signal is 4K or the scaled
switch is set to “Up” and the display
device is not supporting 4K signal.

Flickering Image

Synchronization

Check HDMI cable length

Choppy Sound

Synchronization

Check HDMI cable length

Noise in image

Weak signal

Check HDMI cable length

Green or pink hue

Cable

Check HDMI cables and replace.

Multi-Channel not
working

Sink equipment not
supporting Multi­Channel configuration

Verify that the sink device connected
to the HDMI output is supporting
Multi-Channel sound configuration.

If you still cannot diagnose the problem, please call MuxLab Customer Technical
Support at 877-689-5228 (toll-free in North America) or ([phone]
(International).